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1<title>Help Center - SummAize</title><meta name="description" content="Find answers, learn best practices, and get the most out of SummAize. Comprehensive guides, FAQs, and video tutorials for AI-powered content summarization."/><link rel="manifest" href="/manifest.json" crossorigin="use-credentials"/><meta name="keywords" content="AI article summarizer, content summarization tool, webpage text summary, Chrome extension summarizer, AI text summarization, multilingual summarizer, article analysis tool, productivity extension, research assistant, content optimization, AI reading tool, browser extension, content summary generator, reading productivity, automatic summarization"/><meta name="referrer" content="origin-when-cross-origin"/><meta name="creator" content="SummAize"/><meta name="publisher" content="SummAize"/><meta name="robots" content="index, follow"/><meta name="googlebot" content="index, follow, max-video-preview:-1, max-image-preview:large, max-snippet:-1"/><meta name="category" content="technology"/><meta name="classification" content="business"/><link rel="canonical" href="https://summ-aize.com/en/help/"/><link rel="alternate" hrefLang="en" href="https://summ-aize.com/en/help/"/><link rel="alternate" hrefLang="es" href="https://summ-aize.com/es/help/"/><link rel="alternate" hrefLang="fr" href="https://summ-aize.com/fr/help/"/><link rel="alternate" hrefLang="de" href="https://summ-aize.com/de/help/"/><link rel="alternate" hrefLang="it" href="https://summ-aize.com/it/help/"/><link rel="alternate" hrefLang="pt" href="https://summ-aize.com/pt/help/"/><link rel="alternate" hrefLang="ru" href="https://summ-aize.com/ru/help/"/><link rel="alternate" hrefLang="zh" href="https://summ-aize.com/zh/help/"/><link rel="alternate" hrefLang="ja" href="https://summ-aize.com/ja/help/"/><link rel="alternate" hrefLang="ko" href="https://summ-aize.com/ko/help/"/><link rel="alternate" hrefLang="pl" href="https://summ-aize.com/pl/help/"/><link rel="alternate" hrefLang="uk" href="https://summ-aize.com/uk/help/"/><meta name="format-detection" content="telephone=no, address=no, email=no"/><meta property="og:title" content="Help Center - SummAize"/><meta property="og:description" content="Find answers, learn best practices, and get the most out of SummAize. Comprehensive guides, FAQs, and video tutorials for AI-powered content summarization."/><meta property="og:url" content="https://summ-aize.com/en/help/"/><meta property="og:site_name" content="SummAize"/><meta property="og:locale" content="en"/><meta property="og:image" content="https://summ-aize.com/og-help.png"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:alt" content="SummAize Help Center"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Help Center - SummAize"/><meta name="twitter:description" content="Find answers, learn best practices, and get the most out of SummAize. Comprehensive guides, FAQs, and video tutorials for AI-powered content summarization."/><meta name="twitter:image" content="https://summ-aize.com/og-help.png"/><link rel="shortcut icon" href="/favicon-16x16.png"/><link rel="icon" href="/favicon.ico"/><link rel="apple-touch-icon" href="/apple-touch-icon.png"/><link rel="icon" href="/favicon-32x32.png" type="image/png" sizes="32x32"/><meta name="next-size-adjust"/>
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1<!--$!--><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><!--/$--><div class="min-h-screen flex flex-col bg-bg-primary dark:bg-dark-bg-primary text-text-primary dark:text-dark-text-primary"><nav class="fixed top-0 w-full bg-bg-primary/80 dark:bg-dark-bg-primary/80 backdrop-blur-sm z-50 border-b border-border-color dark:border-dark-border-color"><div class="max-w-7xl mx-auto px-4 sm:px-6 lg:px-8"><div class="flex justify-between items-center h-16"><div class="flex items-center"><a href="/en" class="flex items-center"><img alt="SummAize" fetchPriority="high" width="120" height="40" decoding="async" data-nimg="1" class="dark:brightness-[1.15] dark:contrast-[1.1]" style="color:transparent" src="/logo.png"/></a></div><div class="flex items-center gap-4"><button class="p-2 rounded-lg bg-bg-secondary dark:bg-dark-bg-secondary hover:bg-bg-secondary/80 dark:hover:bg-dark-bg-secondary/80 transition-colors" aria-label="Toggle theme"><div class="theme-toggle-icon "><svg stroke="currentColor" fill="none" stroke-width="2" viewBox="0 0 24 24" stroke-linecap="round" stroke-linejoin="round" class="w-5 h-5 text-text-primary" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M21 12.79A9 9 0 1 1 11.21 3 7 7 0 0 0 21 12.79z"></path></svg></div></button><a href="https://chromewebstore.google.com/detail/summaize/deoggandjjckhajfpopaimacbfpkocen" target="_blank" rel="noopener noreferrer" class="bg-accent hover:bg-accent/90 text-white px-4 py-2 rounded-lg transition-colors">Install Free</a></div></div></div></nav><main class="flex-grow pt-16"><!--$!--><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><div class="min-h-screen bg-bg-primary dark:bg-dark-bg-primary"><div class="max-w-7xl mx-auto px-4 py-12"><div class="text-center mb-12"><h1 class="text-4xl font-bold mb-4">Help Center</h1><p class="text-text-secondary dark:text-dark-text-secondary text-lg max-w-2xl mx-auto">Find answers to common questions, learn best practices, and master SummAize</p></div><div class="flex justify-center mb-12"><div class="inline-flex rounded-lg border border-border-color dark:border-dark-border-color p-1 bg-bg-secondary dark:bg-dark-bg-secondary"><button class="flex items-center gap-2 px-6 py-2.5 rounded-md transition-colors bg-accent dark:bg-dark-accent text-white"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12C22 17.5228 17.5228 22 12 22ZM12 20C16.4183 20 20 16.4183 20 12C20 7.58172 16.4183 4 12 4C7.58172 4 4 7.58172 4 12C4 16.4183 7.58172 20 12 20ZM11 15H13V17H11V15ZM13 13.3551V14H11V12.5C11 11.9477 11.4477 11.5 12 11.5C12.8284 11.5 13.5 10.8284 13.5 10C13.5 9.17157 12.8284 8.5 12 8.5C11.2723 8.5 10.6656 9.01823 10.5288 9.70577L8.56731 9.31346C8.88637 7.70919 10.302 6.5 12 6.5C13.933 6.5 15.5 8.067 15.5 10C15.5 11.5855 14.4457 12.9248 13 13.3551Z"></path></svg>FAQ</button><button class="flex items-center gap-2 px-6 py-2.5 rounded-md transition-colors text-text-secondary dark:text-dark-text-secondary hover:text-text-primary dark:hover:text-dark-text-primary"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M13 21V23H11V21H3C2.44772 21 2 20.5523 2 20V4C2 3.44772 2.44772 3 3 3H9C10.1947 3 11.2671 3.52375 12 4.35418C12.7329 3.52375 13.8053 3 15 3H21C21.5523 3 22 3.44772 22 4V20C22 20.5523 21.5523 21 21 21H13ZM20 19V5H15C13.8954 5 13 5.89543 13 7V19H20ZM11 19V7C11 5.89543 10.1046 5 9 5H4V19H11Z"></path></svg>Guides</button></div></div><div class="max-w-4xl mx-auto"><div class="space-y-4"><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Can I change or cancel my plan at any time?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">Yes, you can change or cancel your subscription plan at any time. If you cancel, you&#x27;ll continue to have access to your current plan until the end of your billing period. For annual subscriptions, we offer a prorated refund if you cancel within the first 30 days.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">How is the annual plan more cost-effective?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">With our annual plan, you get 2 months free compared to monthly billing. This means you&#x27;ll save $9.89 per year while enjoying all the Pro features. Plus, you lock in the current price for the entire year.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">How accurate are the AI-powered summaries?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">We use the powerful GPT-4-mini model to provide accurate, concise summaries while maintaining the key points of the original content. The model is specifically fine-tuned for summarization tasks, ensuring high-quality results that capture the essential information while maintaining context and relevance.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">What types of content can I summarize?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">You can summarize articles, blog posts, news stories, and most text-based web content. The extension works best with well-structured content in supported languages. We&#x27;re also developing YouTube video summarization capabilities, which will be available in a future update.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Do you support offline summarization?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">Currently, SummAize requires an internet connection to generate summaries as it uses cloud-based AI processing for optimal results.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Which browsers are supported?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">SummAize is currently available as a Chrome extension. Support for other browsers like Firefox and Safari is planned for future releases.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Does SummAize work with PDFs or other file formats?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">Currently, SummAize works with web-based content. Support for PDFs and other document formats is on our roadmap for future updates.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">How many languages does SummAize support?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">SummAize supports 12 languages: English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Polish, and Ukrainian. We&#x27;re continuously working to add more languages.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Can I customize the summary length or style?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">Yes, you can use custom prompts to specify exactly what you want from the summary. Whether you need a brief overview or detailed analysis of specific aspects, our AI can adapt to your needs.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">What happens if I exceed the daily limit on the Free plan?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">Once you reach the 5 summaries per day limit on the Free plan, you&#x27;ll need to wait until the next day or upgrade to a Pro plan for unlimited summaries.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">What should I do if a summary fails to generate?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">First, ensure you have a stable internet connection. If the problem persists, try refreshing the page or reinstalling the extension. You can also contact our support team for assistance.</p></div></div><div class="bg-bg-secondary dark:bg-dark-bg-secondary rounded-lg border border-border-color dark:border-dark-border-color overflow-hidden"><button class="w-full text-left px-6 py-4 flex justify-between items-center"><span class="font-medium">Can I use SummAize with paywalled content?</span><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 24 24" class="w-5 h-5 text-text-secondary dark:text-dark-text-secondary transition-transform " height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path d="M11.9999 13.1714L16.9497 8.22168L18.3639 9.63589L11.9999 15.9999L5.63599 9.63589L7.0502 8.22168L11.9999 13.1714Z"></path></svg></button><div class="px-6 transition-all duration-200 ease-in-out max-h-0 overflow-hidden"><p class="text-text-secondary dark:text-dark-text-secondary">SummAize can only summarize content that you have access to. 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