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1<meta name="next-size-adjust" content=""/><title>Support â Map It</title><meta name="description" content="Support and troubleshooting for Map It and its Chrome extension."/><link rel="manifest" href="/manifest.webmanifest"/><link rel="canonical" href="/support"/><link rel="alternate" hrefLang="en-CA" href="/support"/><link rel="alternate" hrefLang="fr-CA" href="/fr/soutien"/><link rel="icon" href="/favicon.ico" type="image/x-icon" sizes="16x16"/><link rel="icon" href="/icon.svg?08326aba524a71f4" type="image/svg+xml" sizes="any"/><link rel="apple-touch-icon" href="/apple-icon.png?a4051ae0437065c1" type="image/png" sizes="180x180"/>
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1</head><body class="antialiased"><div hidden=""><!--$--><!--/$--></div><div class="legal-page min-h-dvh bg-surface-page text-ink" lang="en-CA"><a class="legal-skip-link" href="#legal-content">Skip to content</a><header class="legal-site-header"><a aria-label="Map It home" class="inline-flex shrink-0 items-center rounded-[var(--radius-pill)] outline-none focus-visible:ring-2 focus-visible:ring-brand focus-visible:ring-offset-2" style="gap:9.6px" data-map-it-logo="true" href="/"><span aria-hidden="true" class="map-it-mark-auto" data-map-it-mark="true" data-mark-build="full" data-mark-variant="auto" data-mark-source="/brand/mapit-mark.svg" data-mark-source-dark="/brand/mapit-mark-dark.svg" style="width:32px;height:32px"><picture class="map-it-mark-auto__system"><source media="(prefers-color-scheme: dark)" srcSet="/brand/mapit-mark-dark.svg"/><img alt="" draggable="false" loading="lazy" width="32" height="32" decoding="async" data-nimg="1" class="map-it-mark-auto__image" style="color:transparent" src="/brand/mapit-mark.svg"/></picture><img aria-hidden="true" alt="" draggable="false" loading="lazy" width="32" height="32" decoding="async" data-nimg="1" class="map-it-mark-auto__forced-dark" style="color:transparent" src="/brand/mapit-mark-dark.svg"/></span><span class="map-it-wordmark-auto" data-map-it-wordmark="true" style="font-family:var(--font-display);font-size:19.2px;font-weight:800;letter-spacing:-0.005em;line-height:1">Map It</span></a><nav aria-label="Legal navigation"><a class="legal-link" hrefLang="fr-CA" href="/fr/soutien">Français</a></nav></header>
1<main id="legal-content" class="legal-main" tabindex="-1"><article class="legal-document"><h1>Map It help</h1><p>Chrome extension version 1.0.0</p><p>Map It is operated by 9572-8929 Québec inc.</p><h2>If Map It cannot fetch a page</h2><ol><li>Confirm the page has a normal HTTP or HTTPS address.</li><li>Open the page directly and confirm it is still available.</li><li>Try again after a short wait if the site is temporarily unavailable.</li><li>Remember that Map It fetches the page on its server. Logged-in, private, subscriber-only and paywalled pages may not be accessible because the server does not receive your browser session or cookies.</li><li>Some sites block automated server fetching. In that case, use a public source or submit supported text/document input on the Map It website.</li></ol><h2>Report a problem</h2><p>Before reporting, note:</p><ul><li>extension version 1.0.0 and your Chrome version;</li><li>the visible error message and the step where it appeared;</li><li>whether the source is public or requires a login; and</li><li>steps that reproduce the problem.</li></ul><div class="legal-callout"><p>Email product support at <a class="legal-link" href="mailto:[email protected]">[email protected]</a>.</p><p>Do not include a private edit link, authentication information, personal data or source content unless it is necessary for your request.</p><aside class="collection-notice " aria-label="Privacy notice / Avis de confidentialité"><p lang="en-CA">When you email us, we collect your sender details, message and attachments through our email provider to answer and manage your support or privacy request and keep required records. The email provider may process them outside Québec. You may request access or correction, and withdraw consent where applicable.<!-- --> <a href="/privacy">Privacy Policy</a></p><p lang="fr-CA">Lorsque vous nous écrivez, nous recueillons vos coordonnées dâexpéditeur, votre message et vos pièces jointes par lâintermédiaire de notre fournisseur de courriel afin de répondre à votre demande de soutien ou de confidentialité, de la gérer et de conserver les dossiers requis. Le fournisseur de courriel peut les traiter à lâextérieur du Québec. Vous pouvez demander lâaccès ou la rectification et retirer votre consentement lorsque cela sâapplique.<!-- --> <a href="/fr/confidentialite">Politique de confidentialité</a></p></aside></div><h2>Privacy</h2><p>The extension sends data only after its disclosure is accepted and you choose to map the selected page.</p><p><a class="legal-link" href="/privacy">Read the Map It Privacy Policy</a></p><h2>Account and privacy requests</h2><p>You can start account deletion from Account settings while signed in. Map It asks you to reverify your identity and type <code>DELETE</code> before it accepts the request. After the request starts, use the private deletion-status page for progress and retry instructions.</p><p>For a privacy question, access or rectification request, complaint, or deletion issue, email [email protected]. Map It may need to verify your identity before acting on a request.</p><p><a class="legal-link" href="/terms">Terms of Use</a> · <a class="legal-link" href="/privacy">Privacy Policy</a></p></article></main><footer class="legal-footer"><nav aria-label="Legal links"><a href="/terms">Terms of Use</a><a href="/privacy">Privacy</a><a href="/support">Support</a><a href="/legal/archive">Archive</a></nav><p>9572-8929 Québec inc.</p></footer></div><!--$--><!--/$--><!--$!--><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><!--/$--><!--$!--><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><!--/$-->
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