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1<title>FAQ - SamnEat</title><meta name="description" content="Domande frequenti su SamnEat, il servizio di consegna di cibo a domicilio."/><link rel="icon" href="/favicon.ico" type="image/x-icon" sizes="48x48"/>
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1</head><body><header class="sticky top-0 z-50 w-full bg-primary-base text-white transition-shadow duration-300 shadow-md"><div class="mx-auto max-w-7xl px-4 sm:px-6 lg:px-8 xl:px-12"><div class="flex items-center justify-between gap-4 transition-[height] duration-300 ease-out h-20 sm:h-24 lg:h-28 xl:h-32"><div class="min-w-0 shrink-0"><a class="flex items-center group" href="/"><img src="/_next/static/media/logo_nuovo_samneat_png_no_sfondo.c24c4367.png" alt="SamnEat - Il Food Delivery dal Sannio" class="h-12 md:h-16 w-auto transition-all duration-300 ease-out group-hover:scale-105"/></a></div><nav class="hidden min-w-0 items-center justify-end gap-4 lg:flex xl:gap-6"><a class="whitespace-nowrap text-sm font-medium transition-colors hover:text-primary-cta xl:text-base text-white" href="/chi-siamo/">Chi siamo</a><a class="whitespace-nowrap text-sm font-medium transition-colors hover:text-primary-cta xl:text-base text-white" href="/diventa-rider/">Diventa Rider</a><a class="whitespace-nowrap text-sm font-medium transition-colors hover:text-primary-cta xl:text-base text-white" href="/diventa-partner/">Diventa Partner</a><a aria-current="page" class="whitespace-nowrap text-sm font-medium transition-colors hover:text-primary-cta xl:text-base text-primary-cta" href="/faq/">FAQ e Supporto</a><button type="button" id="radix-:R19bb:" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="flex shrink-0 cursor-pointer items-center gap-2 rounded-full bg-primary-cta px-4 py-2.5 text-sm font-semibold text-white shadow-sm outline-none transition-colors hover:bg-orange-600 hover:shadow-md focus-visible:ring-2 focus-visible:ring-white/70 xl:px-6 xl:text-base">Scarica l&#x27;App <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down w-4 h-4" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button></nav><div class="flex items-center lg:hidden"><button aria-label="Apri menu" aria-expanded="false" class="inline-flex h-11 w-11 items-center justify-center rounded-full text-white transition hover:bg-white/10 hover:text-primary-cta focus:outline-none focus-visible:ring-2 focus-visible:ring-white/70"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-menu h-6 w-6" aria-hidden="true"><path d="M4 5h16"></path><path d="M4 12h16"></path><path d="M4 19h16"></path></svg></button></div></div></div></header><div class="flex flex-col w-full bg-neutral-light pb-0"><section class="relative w-full h-[400px] flex items-center justify-center overflow-hidden"><div class="absolute inset-0 z-0"><img src="https://images.unsplash.com/photo-1484863137850-59afcfe05386?q=80&amp;w=2000&amp;auto=format&amp;fit=crop" alt="Centro Assistenza" class="w-full h-full object-cover"/><div class="absolute inset-0 bg-primary-base/80"></div></div><div class="relative z-10 max-w-3xl mx-auto px-6 sm:px-8 lg:px-12 text-center w-full mt-8"><h1 class="text-4xl md:text-5xl font-bold text-white mb-8">Centro Assistenza SamnEat</h1><form class="max-w-[21rem] sm:max-w-none mx-auto bg-white rounded-2xl p-1.5 sm:p-2 flex items-center shadow-2xl"><div class="pl-3 sm:pl-4 text-gray-400"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-search w-5 h-5 sm:w-6 sm:h-6" aria-hidden="true"><path d="m21 21-4.34-4.34"></path><circle cx="11" cy="11" r="8"></circle></svg></div><input type="text" placeholder="Cerca un argomento o una domanda..." class="min-w-0 flex-1 bg-transparent border-none outline-none px-3 sm:px-8 lg:px-12 text-primary-text text-sm sm:text-lg placeholder:text-gray-400 py-2.5 sm:py-3" value=""/><button type="submit" class="shrink-0 bg-primary-cta hover:bg-orange-600 transition-colors text-white font-bold rounded-xl px-4 py-2.5 text-sm sm:px-6 sm:py-3 sm:text-base">Cerca</button></form></div></section><section class="relative -mt-16 z-20 px-6 sm:px-8 lg:px-12"><div class="max-w-5xl mx-auto grid grid-cols-1 md:grid-cols-3 gap-6"><button class="p-6 rounded-2xl flex flex-col items-center text-center transition-all bg-white shadow-sm border border-gray-100 hover:shadow-md"><div class="w-16 h-16 rounded-full flex items-center justify-center mb-4 bg-gray-100 text-gray-500"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-user w-8 h-8" aria-hidden="true"><path d="M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2"></path><circle cx="12" cy="7" r="4"></circle></svg></div><h3 class="font-bold text-lg text-gray-600">Utenti App</h3></button><button class="p-6 rounded-2xl flex flex-col items-center text-center transition-all bg-white shadow-xl border-2 border-primary-cta transform -translate-y-2"><div class="w-16 h-16 rounded-full flex items-center justify-center mb-4 bg-primary-cta/10 text-primary-cta"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-bike w-8 h-8" aria-hidden="true"><circle cx="18.5" cy="17.5" r="3.5"></circle><circle cx="5.5" cy="17.5" r="3.5"></circle><circle cx="15" cy="5" r="1"></circle><path d="M12 17.5V14l-3-3 4-3 2 3h2"></path></svg></div><h3 class="font-bold text-lg text-primary-base">
1Rider App</h3><span class="text-xs font-bold text-primary-cta mt-1 bg-primary-cta/10 px-2 py-1 rounded-md">Selezionato</span></button><button class="p-6 rounded-2xl flex flex-col items-center text-center transition-all bg-white shadow-sm border border-gray-100 hover:shadow-md"><div class="w-16 h-16 rounded-full flex items-center justify-center mb-4 bg-gray-100 text-gray-500"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-store w-8 h-8" aria-hidden="true"><path d="M15 21v-5a1 1 0 0 0-1-1h-4a1 1 0 0 0-1 1v5"></path><path d="M17.774 10.31a1.12 1.12 0 0 0-1.549 0 2.5 2.5 0 0 1-3.451 0 1.12 1.12 0 0 0-1.548 0 2.5 2.5 0 0 1-3.452 0 1.12 1.12 0 0 0-1.549 0 2.5 2.5 0 0 1-3.77-3.248l2.889-4.184A2 2 0 0 1 7 2h10a2 2 0 0 1 1.653.873l2.895 4.192a2.5 2.5 0 0 1-3.774 3.244"></path><path d="M4 10.95V19a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2v-8.05"></path></svg></div><h3 class="font-bold text-lg text-gray-600">Partner App</h3></button></div></section><section class="py-20 px-6 sm:px-8 lg:px-12"><div class="max-w-3xl mx-auto"><h2 class="text-3xl font-bold text-primary-base mb-8">Domande Frequenti: <span>Rider App</span></h2><div class="space-y-4" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="bg-white rounded-2xl overflow-hidden shadow-sm border border-gray-100"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rcrttb:" class="w-full flex justify-between items-center p-6 text-left font-bold text-primary-base hover:text-primary-cta transition-colors group" data-radix-collection-item="">Quando e come ricevo il pagamento?<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down w-5 h-5 text-gray-400 group-data-[state=open]:rotate-180 transition-transform" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button></h3><div data-state="closed" id="radix-:R1crttb:" hidden="" role="region" aria-labelledby="radix-:Rcrttb:" data-orientation="vertical" class="p-6 pt-0 text-gray-600 data-[state=closed]:animate-slideUp data-[state=open]:animate-slideDown" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-white rounded-2xl overflow-hidden shadow-sm border border-gray-100"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rkrttb:" class="w-full flex justify-between items-center p-6 text-left font-bold text-primary-base hover:text-primary-cta transition-colors group" data-radix-collection-item="">In quale area posso lavorare?<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down w-5 h-5 text-gray-400 group-data-[state=open]:rotate-180 transition-transform" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button></h3><div data-state="closed" id="radix-:R1krttb:" hidden="" role="region" aria-labelledby="radix-:Rkrttb:" data-orientation="vertical" class="p-6 pt-0 text-gray-600 data-[state=closed]:animate-slideUp data-[state=open]:animate-slideDown" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-white rounded-2xl overflow-hidden shadow-sm border border-gray-100"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rsrttb:" class="w-full flex justify-between items-center p-6 text-left font-bold text-primary-base hover:text-primary-cta transition-colors group" data-radix-collection-item="">Quali documenti sono richiesti?<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down w-5 h-5 text-gray-400 group-data-[state=open]:rotate-180 transition-transform" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button></h3><div data-state="closed" id="radix-:R1srttb:" hidden="" role="region" aria-labelledby="radix-:Rsrttb:" data-orientation="vertical" class="p-6 pt-0 text-gray-600 data-[state=closed]:animate-slideUp data-[state=open]:animate-slideDown" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div></div></div></section><section class="py-20 bg-white border-t border-gray-100 px-6 sm:px-8 lg:px-12"><div class="max-w-4xl mx-auto text-center"><h2 class="text-3xl font-bold text-primary-base mb-4">Serve altro aiuto?</h2><p class="text-gray-600 mb-12">Il nostro team locale è a tua disposizione 7 giorni su 7 per risolvere qualsiasi problema.</p><div class="flex flex-col sm:flex-row gap-6 justify-center"><a href="https://wa.me/393783078910" target="_blank" rel="noopener noreferrer" class="flex items-center justify-center gap-3 bg-[#25D366] hover:bg-[#20bd5a] text-white font-bold py-4 px-8 rounded-full shadow-lg transition-transform hover:-translate-y-1"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" 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1<path d="M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384"></path></svg> Chiama ora</a></div></div></section></div><footer class="bg-primary-base text-white pt-16 pb-8 border-t-4 border-primary-cta"><div class="max-w-7xl mx-auto px-6 sm:px-8 lg:px-12"><div class="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-[minmax(0,2.2fr)_minmax(0,1fr)_minmax(0,1.6fr)_minmax(0,1fr)] gap-10 sm:gap-x-12 sm:gap-y-12 lg:gap-x-14 xl:gap-x-20 mb-12"><div class="flex flex-col md:me-2"><div class="h-[28px] flex items-center mb-10 mt-6"><a class="flex items-center group" href="/"><img src="/_next/static/media/logo-footer.0296bbb2.svg" alt="SamnEat - Il Food Delivery dal Sannio" class="h-12 md:h-20 w-auto transition-transform group-hover:scale-105"/></a></div><p class="text-white/80 text-sm leading-relaxed mb-6">SamnEat è il progetto di delivery 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