https://apexmob.life/assets/EappQuizDialog-Ci7_qzdx.js

1import{r as h,j as e}from"./index-DuapSmdQ.js";const W=[{q:"What should you do every day before you start writing business in eApp?",options:["Nothing — just open it and go","Close eApp completely, restart it, and update the software","Clear your browser history","Call IT to confirm the server is up"],correct:1,explanation:"Best practice is to fully shut down and restart eApp daily and run the software update (the middle button on launch) so nothing lags or gets held back during a live sale."},{q:"When logging into eApp, which group should agents select?",options:["AO F2","AO","Whichever one loads fastest","It doesn't matter, they all sync eventually"],correct:1,explanation:`Agents must select "AO" specifically — not AO F2 or any other variant. Picking the wrong group means the deal won't count correctly for the agent.`},{q:`You've just entered a client's basic info on the survey screen. What's the fastest, correct way to get to the health questions (so you can "assume the sale")?`,options:['Click "Next" repeatedly until you reach them',"Close out completely and reopen the application",'Click "Skip to Survey," then "Skip to App," then "Skip to Application" to jump straight to health questions',"Email the client a paper application"],correct:2,explanation:'Hitting "Next" is a common mistake that can mess up the flow. The correct shortcut is skipping straight to the survey, filling in the pre-fillable info, and skipping straight to the application — getting to health questions as fast as possible so you can transition into assuming the sale the moment the client gives a buying signal.'},{q:"You can't quote or select a client (Proposed Insured A/B) for coverage in eApp. What's the most likely missing field?",options:["Their mailing address","Their gender or date of birth","Their beneficiary designation","Their bank routing number"],correct:1,explanation:`If gender or date of birth isn't filled in correctly, eApp won't let you quote them or click their box to select coverage. This is one of the most common "why won't this work" moments — always check those two fields first.`},{q:'What does checking the "NTU" box mean, and when should you check it?',options:['NTU means "Needs To Underwrite" — check it for every applicant','NTU means "Non-Tobacco User" — check it if they do NOT use tobacco, and leave it blank if they DO','NTU means "Non-Tobacco User" — check it if they DO use tobacco',"NTU is optional and rarely affects anything"],correct:1,explanation:"NTU = Non-Tobacco User. It's counterintuitive: you check the box (mark an X) when the client is a non-smoker, and you leave it blank when they are a tobacco user."},{q:'A dropdown field (like employment status) accidentally changed to "unemployed" while you were scrolling. What caused it, and how do you prevent it?',options:["A software bug — just resubmit and hope it's fixed","Scrolling with your mouse wheel while hovering over a dropdown changes its value; use the page's scroll bar instead","It only happens on Mac computers","You need to refresh the whole page every time you scroll"],correct:1,explanation:"Scrolling your mouse wheel while it's positioned over a dropdown (like employment or occupation) can silently change the selected value instead of scrolling the page — which can tank an approval. Use the scroll bar on the side of the screen, not the mouse wheel, when moving through the form."},{q:"A grandmother is purchasing a policy for her adult daughter and grandchild — not for herself. How should Box 4 (the Owner field) be completed?",options:["Leave it blank since she's not the insured","Select Proposed Insured A automatically",`Select "Someone Other" and enter the grandmother's name, Social Security number, and relationship as the owner`,"List her as a contingent beneficiary instead"],correct:2,explanation:'The owner defaults to Proposed Insured A only when that person is buying for themselves. When a parent or grandparent buys a policy for someone else, that buyer is not the insured — they must be entered as "Someone Other" in the owner field, with their own name, SSN, and relationship listed.'},{q:"Which of the following is a required compliance step for every insured adult on the application, even if they weren't fully visible the entire call?",options:["A signed paper affidavit mailed in",'Checking "I saw" for everyone present (including kids seen in the background) and getting a screenshot with every insured adult on video',"A recorded voicemail confirming their identity","Nothing extra is required beyond the digital signature"],correct:1,explanation:'Always click "I saw" for everyone insured — including children who were only seen running around in the background, since they still count as "seen." Separately, after the sale, you must get a video screenshot with every insured adult (FaceTime, Zoom, or Google Meet) as proof you saw them.'},{q:`You enter a face amount that should fall into "Preferred Life," but eApp says "Number of units is not correct." What's the most likely issue and fix?`,options:["The system is down — wait a few hours","The face amount doesn't actually match the correct product tier's range, or the field needs to be toggled/reset; recheck the tier, toggle the field back and forth, or close and reopen the app","You need to restart your entire computer","This error means the client will automatically be declined"],correct:1,explanation:"Products have specific face-amount bands (roughly: Whole Life up to $34,999; Preferred Life $35,000–$59,999; Select/EX $60,000–$119,999; Select Life $120,000+). If the amount doesn't fit the selected product, or the system hiccups, you'll get this error. First double check the amount matches the tier, then toggle the field back and forth a couple of times — if it still won't take, close out and reopen the application."},{q:"A husband (62) and wife (58) want a policy together. You can't get her information to save on the Senior Combo application. Why, and what's the fix?",options:["It's a bug — resubmit and it will eventually work","She needs to be at least 65 to apply at all","She's under the senior age threshold (60); she needs her own Super Combo application, added as a second application within the same package","Wives can never be added to a senior application"],correct:2,explanation:`Senior Combo and Super Combo applications split at age 60. When spouses fall on different sides of that line, you can't put both on one app — instead, use "Add Application" to create a second application (the correct combo type for each person) within the same package, and you can still complete one combined DocuSign for both.`},{q:`What's the rule for the "Requested Draw Date" field, and why does it matter?`,options:["Always use the exact date the client wants their bill to draft","It must be a date within the next two weeks; the very first draft always comes out in 1–2 business days regardless of the date entered, and the date entered controls when the following month's draft happens","It has no real effect and can be left blank","It should always be set 30+ days out to give the client time to prepare"],correct:1,explanation:"Requested Draw Date must fall within two weeks of today. The client's first payment always drafts in 1–2 business days no matter what date is entered — the date you choose actually determines the next month's draft cycle. Using the client's actual bill due date (e.g., the 7th) as this field can cause a confusing double-draft in the same month, so set expectations clearly."},{q:`A senior client answers "No" to every listed health question, but casually mentions she's on warfarin and disabled due to depression. What should you do, and how should you frame submitting a trial?`,options:['Submit standard since all the check-box questions were answered "no"',`Probe further on prescriptions and conditions not directly asked (like blood thinners or disability), submit as trial if there's any doubt, and tell the client clearly that this IS an application for insurance today — not a "wait and see" decision they can make later`,"Decline to write the policy since it's too complicated","Submit trial but tell the client you'll circle back in a few weeks once they've decided if they still want it"],correct:1,explanation:"The listed health questions don't cover everything (blood thinners, felonie

1s, disability causes, etc.), so always ask a few extra questions about prescriptions and conditions — using the underwriting AI tool if unsure — and submit trial whenever in doubt. Just as important: frame a trial submission as a real application for insurance being decided today (with three possible outcomes — approved as applied, approved with a price change, or declined), not as something the client can casually reconsider later. Pushing the decision down the road is a common mistake that costs sales."},{q:"Before running eApp with a real client for the first time, what should a new agent do?",options:["Just go for it — you'll learn on the job","Log in using the training login and run several practice applications first (nothing submits for real)","Watch a video and skip straight to a live sale","Ask a manager to fill it out for the first client"],correct:1,explanation:'eApp has a training login specifically so agents can practice the full flow — including tricky combos and health questions — without submitting anything. Never run eApp live for the first time while on the phone with an actual client; showing up prepared ("cleats on") protects the sale.'},{q:"What's the best practice for capturing sensitive info like Social Security number, driver's license, and bank details while on the call?",options:["Only type it directly into eApp — never write it down anywhere","Write it down by hand on paper as the client says it, then enter it into eApp","Ask the client to email it to you afterward","Skip these fields until the very end of the call"],correct:1,explanation:"If eApp lags, freezes, or a bank verification field grays out, you don't want to have to ask the client for their SSN, driver's license, or account number a second or third time — that reads as unprofessional and can cost you credibility (and the sale). Jot everything down by hand as they give it to you, then transfer it into the app."},{q:"A client doesn't have a driver's license — only a state ID. How should this be handled in eApp?",options:["Leave the driver's license field blank with no explanation","Refuse to write the policy until they get a driver's license","Enter the state ID number in the driver's license field; if the format is rejected, use a placeholder number and add a note on page two explaining the client's real ID situation for the underwriter","Use the agent's own driver's license number instead"],correct:2,explanation:`A state ID can usually go right into the driver's license field. If the format won't be accepted, put in a placeholder and add a clear note (e.g., "per client, true ID number is [X], state ID card, no driver's license") so the underwriter has the full picture — leaving it blank or unexplained can trigger extra questionnaires or delays.`},{q:"A client has one or two kids to cover. Should you add a child rider or write each child their own policy?",options:["Always use a child rider — it's required","Write each child their own policy — cost is similar for 1–2 kids, but a standalone policy lasts their whole life instead of expiring at 18","It doesn't matter, they're functionally identical","Only offer a rider if the client explicitly asks for one"],correct:1,explanation:"A child rider only covers kids until age 18 and makes more financial sense when there are several kids on one low-cost rider. For one or two kids, writing them their own permanent policy costs about the same and gives them lifetime coverage — the better recommendation in most cases."},{q:"What has to happen after every submitted application, beyond just clicking submit?",options:["Nothing further — the system handles the rest automatically","A video screenshot with every insured adult, a summary/conditional receipt sheet, and an HP Pro needs analysis, all sent to the client and CC'd to [email protected] (with a separate needs analysis if a child is covered)","Just a follow-up phone call within 48 hours","A printed copy mailed to the client"],correct:1,explanation:"The post-sale checklist is: get a screenshot with all insured adults on video, send the client a summary sheet describing exactly what was put in place (coverage amount, premium, draft date), and complete the HP Pro needs analysis — with all of it copied to [email protected] so the compliance team can confirm everything was done correctly. Child policies need their own separate HP Pro needs analysis."},{q:"A client's policy is already in force, and they now want to raise the

1ir coverage amount or change their beneficiary. What's the correct process?",options:["Rewrite the entire original application from scratch","Call quality and ask them to manually override the policy","Submit a Policy Service Request (PSR) through the e-signature section — it can handle beneficiary changes, payment date changes, and (in many cases) coverage changes","Nothing can be changed once a policy is issued"],correct:2,explanation:"A Policy Service Request (PSR), found in the e-signatures section, is the standard tool for post-issue changes like beneficiary updates, payment date changes, and coverage adjustments. For a straightforward coverage increase, writing a small additional application for the difference can also work — but for most servicing changes, a PSR is the correct route."}],E="var(--ax-gold)",o="var(--ax-gold-text)",$="var(--ax-deep)",P="var(--ax-deep)",v="rgba(217,173,92,0.25)",b="var(--ax-muted)",p="var(--ax-text)",k="var(--ax-success)",C="var(--ax-danger)";function L(S){const l=[...S];for(let d=l.length-1;d>0;d--){const f=Math.floor(Math.random()*(d+1));[l[d],l[f]]=[l[f],l[d]]}return l}function B({open:S,onClose:l,onPass:d,onFail:f,onResult:N}){const[q,z]=h.useState(()=>W),[w,y]=h.useState("intro"),[c,T]=h.useState(0),[s,A]=h.useState(null),[r,I]=h.useState(0),[x,R]=h.useState([]),i=q.length,a=q[c],m=r===i,D=h.useMemo(()=>Math.round(r/i*100),[r,i]);if(!S)return null;const j=t=>{z(L(W)),T(0),A(null),I(0),R([]),y("intro")},O=t=>{s!==null||!a||(A(t),t===a.correct?I(n=>n+1):R(n=>[...n,{q:a,picked:t,num:c+1}]))},U=()=>{if(c+1>=i){const t=r;y("done"),N?.({score:t,total:i,passed:t===i})}else T(c+1),A(null)},H=t=>{const n={width:"100%",textAlign:"left",padding:"14px 16px",borderRadius:10,border:`1px solid ${v}`,background:P,color:p,fontSize:14,lineHeight:1.5,cursor:s===null?"pointer":"default",transition:"all .18s ease"};return s===null?n:t===a.correct?{...n,borderColor:k,background:"rgba(34,197,94,0.15)"}:t===s?{...n,borderColor:C,background:"rgba(239,68,68,0.15)"}:{...n,opacity:.55}},u={padding:"12px 24px",background:`linear-gradient(90deg, ${E}, ${o})`,color:"#000",border:"none",borderRadius:8,fontFamily:"'Cinzel', serif",fontSize:13,letterSpacing:"0.12em",fontWeight:700,cursor:"pointer"},g={...u,background:"transparent",color:o,border:`1px solid ${v}`};return e.jsx("div",{role:"dialog","aria-modal":"true","aria-label":"eApp Mastery Quiz",style:{position:"fixed",inset:0,background:"rgba(0,0,0,0.78)",zIndex:12e3,display:"flex",alignItems:"center",justifyContent:"center",padding:16,overflowY:"auto"},children:e.jsxs("div",{style:{width:"100%",maxWidth:700,margin:"auto",background:$,border:`1px solid ${v}`,borderRadius:14,boxShadow:"0 24px 60px rgba(0,0,0,0.6)",padding:24,color:p,fontFamily:"'Lato', system-ui, sans-serif"},children:[w==="intro"&&e.jsxs("div",{style:{textAlign:"center",padding:"20px 4px"},children:[e.jsx("h2",{style:{fontFamily:"'Cinzel', serif",color:o,fontSize:24,margin:0,letterSpacing:"0.06em"},children:"eApp Mastery Quiz"}),e.jsxs("p",{style:{color:b,fontSize:14,lineHeight:1.6,margin:"12px auto 24px",maxWidth:460},children:["Test your knowledge of eApp best practices and common mistakes before your next live sale. 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