1import{d as l,u as n,c as d,b as t,h as u,g as o,e as s,w as i,_ as c,a as h}from"./Cq9tNHty.js";const y={class:"min-h-screen bg-gray-50 py-12"},p={class:"container mx-auto px-4 max-w-4xl"},m={class:"bg-white rounded-xl shadow-lg p-8 md:p-12"},f={class:"space-y-8 text-gray-700 prose max-w-none"},g={class:"mb-4"},b={class:"mt-12 pt-8 border-t border-gray-200"},w="https://www.cardamon.org",k=l({__name:"refund-policy",setup(x){const r=`${w}/products/relay-autobooker/refund-policy`;return n({title:"Refund Policy - Relay Autobooker",meta:[{name:"description",content:"Refund Policy for Relay Autobooker Cardamon Chrome extension. Learn about our 3-day refund window, EU/UK statutory withdrawal rights, and billing procedures."},{property:"og:title",content:"Refund Policy - Relay Autobooker"},{property:"og:description",content:"Refund Policy for Relay Autobooker Cardamon Chrome extension"},{property:"og:url",content:r},{name:"robots",content:"index, follow"}]}),n({link:[{rel:"canonical",href:r}]}),(v,e)=>{const a=c;return h(),d("div",y,[t("div",p,[t("div",m,[e[8]||(e[8]=t("h1",{class:"text-4xl font-bold text-gray-900 mb-2"},"Refund Policy",-1)),e[9]||(e[9]=t("h2",{class:"text-2xl font-semibold text-gray-700 mb-4"},"Relay AutoBooker â Refund Policy",-1)),e[10]||(e[10]=t("p",{class:"text-sm text-gray-600 mb-8"},"Last revised: 6 June 2025",-1)),t("div",f,[t("section",null,[e[5]||(e[5]=t("h3",{class:"text-xl font-bold text-gray-900 mb-3"},"1. General Eligibility",-1)),t("p",g,[e[1]||(e[1]=o(' Cardamon Inc. ("we," "us," or "our") offers a ',-1)),e[2]||(e[2]=t("strong",null,"3âday refund window",-1)),e[3]||(e[3]=o(' for the Relay AutoBooker Chrome extension (the "Product") subject to the conditions set out below. This Refund Policy is incorporated into, and forms part of, the ',-1)),s(a,{to:"/products/relay-autobooker/terms-conditions",class:"text-primary-600 hover:text-primary-700 underline"},{default:i(()=>[...e[0]||(e[0]=[o("Terms & Conditions",-1)])]),_:1}),e[4]||(e[4]=o(" that govern your use of the Product. ",-1))])]),e[6]||(e[6]=u('<section><h3 class="text-xl font-bold text-gray-900 mb-3">2. 3âDay Refund Window (NonâStatutory)</h3><p class="mb-4"> You may request a refund if <strong>all</strong> of the following conditions are met: </p><ol class="list-decimal pl-6 space-y-2"><li>Your request is submitted by eâmail to <a href="mailto:[email protected]" class="text-primary-600 hover:text-primary-700 underline">[email protected]</a> within three (3) calendar days of the date Paddle billed you.</li><li>You have <strong>not</strong> used the Product to complete an automated booking on Amazon Relay (i.e., you have not enabled the "Auto Book" feature, or the feature has not resulted in a successful acceptance of a load).</li><li>You provide your Paddle subscription ID or the eâmail address associated with your purchase in your refund request.</li></ol><p class="mt-4 mb-4"> If these conditions are satisfied, we will process a full refund to the original payment method within <strong>five (5) to ten (10) business days</strong> of approving your request. Once we have confirmed your eligibility, we will instruct Paddle to cancel the subscription and issue the refund; the timing of the refund is subject to Paddle's processing schedule and your financial institution's policies. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">3. No Refunds After Using the Product</h3><p class="mb-4"> The Product is sold on an <strong>asâused, noârefund basis</strong> once it successfully books a load. To be clear: if our records indicate that the Auto Book feature ran and accepted one or more loads on your behalf, you are not eligible for a refund under this policy, even if the request is submitted within 3 days. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">4. EU / UK Statutory Withdrawal Rights (14 Days)</h3><p class="mb-4"> If you are a consumer habitually resident in the <strong>European Union or the United Kingdom</strong>, you have a statutory right to withdraw from the contract within <strong>fourteen (14) days</strong> of the date on which you conclude the contract (the "Withdrawal Period"), subject to the conditions below. </p><h4 class="text-lg font-bold text-gray-900 mt-4 mb-3">4.1 Exercising the Withdrawal Right</h4><p class="mb-4"> To exercise your statutory withdrawal right, you must send us a clear, unequivocal statement (e.g., an eâmail) notifying us of your decision to withdraw before the end of the Withdrawal Period. You may use the following wording, although this is not mandatory: </p><blockquote class="bg-gray-100 border-l-4 border-primary-600 p-4 italic mb-4"> "I hereby give notice that I withdraw from my contract for the supply of Relay AutoBooker, ordered on [date], and request a refund." </blockquote><p class="mb-4"> Please send your withdrawal notice to: <a href="mailto:[email protected]" class="text-primary-600 hover:text-primary-700 underline">[email protected]</a></p><h4 class="text-lg font-bold text-gray-900 mt-4 mb-3">4.2 Express Consent & Waiver After Using the Product</h4><p class="mb-4"> The Product is a fullyâfunctional digital service that begins providing its service (i.e., automated loadâbooking) immediately upon purchase. Under EU / UK consumerâprotection law, <strong>you lose your statutory right of withdrawal if performance has begun with your prior express consent and
1your acknowledgement that you thereby lose your right of withdrawal</strong>. </p><p class="mb-4 font-semibold"> IMPORTANT: By completing the checkout process on Paddle, you give your express consent for the Product to be made available immediately and you acknowledge that you will lose your statutory right of withdrawal if you use the Auto Book feature before the end of the 14âday Withdrawal Period. </p><p class="mb-4"> In other words, once you enable Auto Book and it successfully accepts a load, performance has begun with your express consent; you no longer have a statutory right to withdraw. However, if you do not use Auto Book at all, you retain your statutory withdrawal right for the full 14 days. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">5. Billing Errors</h3><p class="mb-4"> If you believe you were charged in error (e.g., duplicate charge, unauthorised transaction), please contact us immediately at <a href="mailto:[email protected]" class="text-primary-600 hover:text-primary-700 underline">[email protected]</a> with your Paddle subscription ID and a description of the error. We will investigate and, if an error is confirmed, arrange a full refund through Paddle. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">6. Refund Processing Time</h3><p class="mb-4"> Approved refunds are processed via Paddle. Once we issue a refund instruction to Paddle, funds typically reach your original payment method within <strong>five (5) to ten (10) business days</strong>. Actual timing may vary depending on your payment provider and jurisdiction. Cardamon cannot expedite your financial institution's processing schedules. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">7. Refund Currency & Exchange Rates</h3><p class="mb-4"> Refunds are issued in the same currency in which you were charged. If Paddle or your payment provider applies an exchange rate when refunding a charge that was originally made in a different currency, Cardamon is not responsible for any exchangeârate differences. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">8. Subscription Cancellation</h3><p class="mb-4"> Obtaining a refund automatically cancels your subscription, and you will lose access to the Product. If you cancel a subscription without requesting a refund (for example, because you used the Product), you will retain access until the end of your current billing period, but you will not be charged for subsequent periods and you will not receive a proârata refund for the unused portion of the billing period. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">9. Modifications</h3><p class="mb-4"> We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last revised" date. Your continued use of the Product after any such change constitutes your acceptance of the new Refund Policy. We recommend reviewing this page periodically. </p></section><section><h3 class="text-xl font-bold text-gray-900 mb-3">Contact Us</h3><p class="mb-2">If you have any questions about this Refund Policy or need to request a refund, please contact us at:</p><p class="mb-2">Cardamon Inc.</p><p class="mb-2">Boca Raton, FL 33433 USA</p><p class="mb-4">Eâmail: <a href="mailto:[email protected]" class="text-primary-600 hover:text-primary-700 underline">[email protected]</a></p><p class="text-sm text-gray-600">© 2024â2025 Cardamon Inc. All rights reserved.</p></section>',9))]),t("div",b,[s(a,{to:"/products/relay-autobooker",class:"inline-flex items-center text-primary-600 hover:text-primary-700 font-semibold"},{default:i(()=>[...e[7]||(e[7]=[o(" â Back to Relay Autobooker ",-1)])]),_:1})])])])])}}});export{k as default};
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