https://docs.yesware.com/assets/js/671fd195.27fae983.js

1"use strict";(self.webpackChunkdocusaurus=self.webpackChunkdocusaurus||[]).push([["5835"],{6111:function(e,n,s){s.r(n),s.d(n,{frontMatter:()=>t,default:()=>h,toc:()=>c,metadata:()=>i,assets:()=>l,contentTitle:()=>o});var i=JSON.parse('{"id":"overview/index","title":"Yesware Overview","description":"Installation, email tracking, campaigns, account management, and troubleshooting for Yesware","source":"@site/docs/overview/index.mdx","sourceDirName":"overview","slug":"/overview/","permalink":"/docs/overview/","draft":false,"unlisted":false,"tags":[],"version":"current","sidebarPosition":0,"frontMatter":{"title":"Yesware Overview","description":"Installation, email tracking, campaigns, account management, and troubleshooting for Yesware","sidebar_position":0},"sidebar":"tutorialSidebar","previous":{"title":"Getting Started with Yesware","permalink":"/docs/getting-started-with-yesware"},"next":{"title":"Installation","permalink":"/docs/overview/installing-yesware/"}}'),a=s(5893),r=s(65);let t={title:"Yesware Overview",description:"Installation, email tracking, campaigns, account management, and troubleshooting for Yesware",sidebar_position:0},o=void 0,l={},c=[{value:"What is Yesware?",id:"what-is-yesware",level:2},{value:"Platform compatibility",id:"platform-compatibility",level:2},{value:"What's included",id:"whats-included",level:2},{value:"Frequently asked questions",id:"frequently-asked-questions",level:2}];function d(e){let n={a:"a",code:"code",h2:"h2",li:"li",p:"p",strong:"strong",ul:"ul",...(0,r.a)(),...e.components},{Details:s}=n;return s||function(e,n){throw Error("Expected "+(n?"component":"object")+" `"+e+"` to be defined: you likely forgot to import, pass, or provide it.")}("Details",!0),(0,a.jsxs)(a.Fragment,{children:[(0,a.jsxs)(n.p,{children:["The Overview section covers Yesware setup, core features, and troubleshooting. New to Yesware? Start with ",(0,a.jsx)(n.a,{href:"../getting-started-with-yesware",children:"Getting Started with Yesware"})," to install and configure your account."]}),"\n",(0,a.jsx)(n.h2,{id:"what-is-yesware",children:"What is Yesware?"}),"\n",(0,a.jsx)(n.p,{children:"Yesware is a sales engagement platform that integrates with your Gmail or Outlook inbox to help you:"}),"\n",(0,a.jsxs)(n.ul,{children:["\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Track emails"})," when recipients open and click your messages"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Create multi-touch campaigns"})," to automate and personalize outreach"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Schedule meetings"})," with Meeting Scheduler"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Track presentations"})," to see engagement on shared documents"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Sync with Salesforce"})," (Enterprise plans) for CRM integration"]}),"\n"]}),"\n",(0,a.jsx)(n.h2,{id:"platform-compatibility",children:"Platform compatibility"}),"\n",(0,a.jsxs)(n.p,{children:["Yesware supports ",(0,a.jsx)(n.strong,{children:"Gmail"})," (via Chrome extension) and ",(0,a.jsx)(n.strong,{children:"Outlook (Office 365)"})," (via O365 add-in). See ",(0,a.jsx)(n.a,{href:"./installing-yesware/",children:"How do I install Yesware?"})," for installation steps."]}),"\n",(0,a.jsx)(n.h2,{id:"whats-included",children:"What's included"}),"\n",(0,a.jsxs)(n.ul,{children:["\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"../activity/",children:"Email Tracking"})}),": Track opens, clicks, and engagement on your emails"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"../campaigns/",children:"Multi-Channel Campaigns"})}),": Automate multi-touch outreach sequences"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"../campaigns/campaign-tasks",children:"Campaign Actions & Tasks"})}),": Manage your campaign to-dos"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"../meeting-scheduler/",children:"Meeting Scheduler"})}),": Eliminate back-and-forth when scheduling meetings"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:"Account Management"}),": Manage your subscription and team"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"../settings/salesforce/",children:"Salesforce Integration"})}),": Connect your CRM (Enterprise plans)"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"deliverability",children:"Email Deliverability"})}),": Best practices for avoiding spam filters"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"advanced-features",children:"Advanced Features"})}),": Learn about additional capabilities"]}),"\n",(0,a.jsxs)(n.li,{children:[(0,a.jsx)(n.strong,{children:(0,a.jsx)(n.a,{href:"./troubleshooting/",children:"Troubleshooting"})}

1),": Common issues and solutions"]}),"\n"]}),"\n",(0,a.jsx)(n.h2,{id:"frequently-asked-questions",children:"Frequently asked questions"}),"\n",(0,a.jsxs)(s,{children:[(0,a.jsx)("summary",{children:"Can I use Yesware with a personal Gmail account?"}),(0,a.jsxs)(n.p,{children:["Yes. Yesware works with both G Suite (Google Workspace) and personal Gmail accounts (",(0,a.jsx)(n.code,{children:"@gmail.com"}),")."]})]}),"\n",(0,a.jsxs)(s,{children:[(0,a.jsx)("summary",{children:"Can I use Yesware with GoDaddy email addresses?"}),(0,a.jsx)(n.p,{children:"No. Yesware only supports Gmail and Outlook. The Outlook add-in requires a direct, Microsoft O365-hosted email address."})]}),"\n",(0,a.jsxs)(s,{children:[(0,a.jsx)("summary",{children:"Can I use Yesware for more than one email address?"}),(0,a.jsxs)(n.p,{children:["Yesware is licensed by email address. Each email needs its own license. You can add licenses at ",(0,a.jsx)(n.a,{href:"https://app.yesware.com/account/manage",children:"app.yesware.com/account/manage"}),'. Yesware does not work with Alias or "Send As" addresses.']})]}),"\n",(0,a.jsxs)(s,{children:[(0,a.jsx)("summary",{children:"Can I install Yesware on a shared mailbox?"}),(0,a.jsx)(n.p,{children:"No. Yesware works only with the primary email address linked to your account."})]})]})}function h(e={}){let{wrapper:n}={...(0,r.a)(),...e.components};return n?(0,a.jsx)(n,{...e,children:(0,a.jsx)(d,{...e})}):d(e)}},65:function(e,n,s){s.d(n,{Z:()=>o,a:()=>t});var i=s(7294);let a={},r=i.createContext(a);function t(e){let n=i.useContext(r);return i.useMemo(function(){return"function"==typeof e?e(n):{...n,...e}},[n,e])}function o(e){let n;return n=e.disableParentContext?"function"==typeof e.components?e.components(a):e.components||a:t(e.components),i.createElement(r.Provider,{value:n},e.children)}}}]);