1 2 3<!DOCTYPE html> 4<html lang="en"> 5<head> 6 <meta charset="utf-8"/> 7 <meta name="viewport" content="width=device-width, initial-scale=1.0"/> 8 <title>Help - Spiir UK</title> 9 <link rel="stylesheet" href="/css/styles.css?v=ktiicAGXLipfZWIjQ4b8D_PuCa_I3Gy8ce-tPn-hnd4" /> 10 11 <meta property="og:title" content="Help - Spiir UK" /> 12 <meta property="og:url" content="https://www.spiir.uk/help" /> 13 <meta property="og:site_name" content="Spiir UK" /> 14 <meta property="og:description" content="We're ready to help you. Check out our FAQ and get to know us if you have any questions." /> 15 <meta name="description" content="We're ready to help you. Check out our FAQ and get to know us if you have any questions." /> 16 17 <meta property="og:image" content="https://www.spiir.uk/images/news-feed-post.png" /> 18 <meta itemprop="image" content="https://www.spiir.uk/images/news-feed-post.png" /> 19 20 <link rel="manifest" href="assets/manifest/manifest.json" /> 21 <link rel="apple-touch-icon" sizes="180x180" href="/assets/manifest/apple-touch-icon.png"> 22 <link rel="icon" type="image/png" sizes="32x32" href="/assets/manifest/favicon-32x32.png"> 23 <link rel="icon" type="image/png" sizes="16x16" href="/assets/manifest/favicon-16x16.png"> 24 <link rel="shortcut icon" href="favicon.ico"> 25 <link rel="canonical" href="https://www.spiir.uk/help" /> 26 27 28 29</head> 30<body> 31 32<header b-wq62fwhxc9 class="bg-green-800 inset-x-0"> 33 <nav b-wq62fwhxc9 class="mx-auto md:flex max-w-7xl items-center justify-between p-6 lg:px-8"> 34 <div b-wq62fwhxc9 class="flex justify-center md:justify-start md:flex-1"> 35 <a b-wq62fwhxc9 href="/"> 36 <span b-wq62fwhxc9 class="sr-only">Spiir UK</span> 37 <img class="h-10 w-auto" src="/images/logo.svg" alt="Spiir UK" aria-hidden="true"> 38 </a> 39 </div> 40 41 <div b-wq62fwhxc9 class="flex justify-center md:justify-start gap-x-12 mt-6 md:mt-0"> 42 <a b-wq62fwhxc9 href="/" 43 class="font-semibold menu-item hover:text-white text-green-100">Home</a> 44 45 46 <a b-wq62fwhxc9 href="/about-us" 47 class="font-semibold menu-item hover:text-white text-green-100">About os</a> 48 <a b-wq62fwhxc9 href="/help" 49 class="font-semibold menu-item hover:text-white active-menu-item text-white">Help</a> 50 </div> 51 </nav> 52</header> 53 54 55 56<main b-wq62fwhxc9 role="main"> 57 58<header class="bg-green-600 py-24 sm:py-24"> 59 <div class="mx-auto max-w-7xl px-6 lg:px-8"> 60 <div class="mx-auto max-w-2xl lg:mx-0"> 61 <h2 class="mt-2 text-3xl font-semibold tracking-tight text-white sm:text-5xl">Need a helping hand?</h2> 62 <p class="mt-8 text-lg font-medium text-pretty text-green-100 sm:text-xl/8">We love to help. Take a look at 63 our help articles or drop us a line if you have any questions.</p> 64 </div> 65 </div> 66</header> 67 68 69 70<section class="py-16 bg-green-100"> 71 <div class="mx-auto max-w-7xl px-6 lg:px-8"> 72 <div 73 class="mx-auto items-start grid max-w-2xl grid-cols-1 gap-x-8 gap-y-16 sm:gap-y-20 lg:mx-0 lg:max-w-none lg:grid-cols-2"> 74 <div class="lg:max-w-lg"> 75 <div class="font-bold text-green-primary uppercase">Questions? We got answers</div> 76 <h2 class="mt-4 text-4xl font-semibold tracking-tight text-pretty text-gray-900 sm:text-5xl"> 77 Frequently asked questions 78 </h2> 79 <div class="mt-6 text-lg/8 text-gray-600"> 80 <p>Weâve gathered the most frequently asked questions to make it easier for you to get to know us. </p> 81 82 <p class="mt-4">Still looking for answers? ð</p> 83 84 <p class="mt-4">Check our help articles or send us a message at <a href="mailto:[email protected]" class="text-green-primary hover:text-green-800 font-medium underline">[email protected]</a></p> 85 86 <p class="mt-4"><a href="https://help.spiir.uk" class="inline-block rounded-md bg-green-600 px-6 py-3 text-base font-semibold text-white shadow-sm hover:bg-green-700" rel="noopener" target="=_blank" title="Opens in new tab">Spiir UK Help Centre</a></p> 87 </div> 88 </div> 89 90 <div class="mx-auto w-full"> 91 <details 92 name="faq" 93 open 94 class="accordion bg-white rounded-t-lg "> 95 <summary class="accordion-title rounded-t-lg"> 96 Is Spiir UK free? 97 </summary> 98 <div class="accordion-panel prose prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 99 <p>Yep. Spiir UK is 100% free.</p><p>We build Spiir UK to make it easy, simple and fun for everybody to stay on top of their money â completely free of charge ð¤</p> 100 </div> 101 </details> 102 <details 103 name="faq" 104 105 class="accordion bg-white "> 106 <summary class="accordion-title "> 107 How does Spiir UK work? 108 </summary> 109 <div class="accordion-panel prose prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 110 <p>You can get Spiir UK up and running in just a few minutes. All you have to do is connect your bank accounts to the app. Once youâve connected your bank accounts, the magic begins.
110</p><p>Spiir UK automatically analyses your transactions, keeps track of your spending, and gives you a clear overview of your finances to make it easy for you to prioritise your money on the things you love. Pretty simple, right?</p><p>But thatâs not all.</p><p>You can also save money on the things you buy daily with challenges or build financial awareness with fun facts and smart notifications that keep you in control of your money ð</p> 111 </div> 112 </details> 113 <details 114 name="faq" 115 116 class="accordion bg-white "> 117 <summary class="accordion-title "> 118 How does Spiir UK make money? 119 </summary> 120 <div class="accordion-panel prose prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 121 <p>Letâs start with the most important thing:<br>We donât sell your data. Never have. Never will.</p><p><strong>We make money by helping companies build innovative digital solutions</strong></p> 122<p>We've built Spiir UK with a technology that makes it possible for you to see all your finances in one place across any bank. And now we offer this technology to other companies that want to create innovative solutions for their customers.</p> 123 </div> 124 </details> 125 <details 126 name="faq" 127 128 class="accordion bg-white "> 129 <summary class="accordion-title "> 130 I can’t connect my bank 131 </summary> 132 <div class="accordion-panel prose prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 133 <p>No worries.</p><p>Just send us a message at <a href="mailto:[email protected]">[email protected]</a> and weâll get back to you ASAP ð</p> 134 </div> 135 </details> 136 <details 137 name="faq" 138 139 class="accordion bg-white rounded-b-lg"> 140 <summary class="accordion-title "> 141 Is it safe to use Spiir UK? 142 </summary> 143 <div class="accordion-panel prose prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 144 <p>We love our users. And nothing is more important to us than making sure you feel 100% safe when you use Spiir UK. Want to know more about how we protect your data? Just keep scrolling ð</p> 145 </div> 146 </details> 147 </div> 148 </div> 149 </div> 150</section> 151 152 153<div class="main-content mx-auto max-w-7xl px-6 lg:px-8 mb-24 mt-18"> 154 155 156 <h2 class="font-bold text-green-primary uppercase"> 157 What about safety? 158 </h2> 159 <div class="mt-4 text-4xl font-semibold tracking-tight text-pretty text-gray-900 sm:text-5xl">Donât worry â we got 160 your back 161 </div> 162 163 <div 164 class="lg:grid lg:grid-cols-2 lg:gap-16 mt-12 prose-a:text-green-primary prose-a:hover:text-green-800 prose-a:font-medium"> 165 <div> 166 <section class="prose"> 167 <h3>Regulated by the FCA</h3> 168 <p>In the UK, Mastercard OB Services UK Limited is authorised and regulated by the UK Financial Conduct 169 Authority under the Payment Services Regulations 2017, firm reference number 1007177.</p> 170 </section> 171 <section class="prose mt-8"> 172 <h3>Securely connect your bank accounts</h3> 173 174 <p>We use Mastercard OB Services to securely connect your bank accounts to Spiir UK.</p> 175 176 <p>The connection between your bank accounts and Spiir UK is encrypted, and we canât see your login 177 information.</p> 178 </section> 179 <section class="prose mt-8"> 180 <h3>Got questions about security?</h3> 181 <p>Donât be shy. Feel free to reach out to us at <a 182 href="mailto:[email protected]">[email protected]</a>, if you want to know more.</p> 183 184 <p>You can also read more about how we handle your data and personal information in our <a 185 href="/terms/privacy-notice">Privacy Notice</a>.</p> 186 </section> 187 </div> 188 <div> 189 <section class="prose mt-8 lg:mt-0"> 190 <h3>You control your data</h3> 191 <p>Youâre always in control of your data when you use Spiir UK.</p> 192 193 <p>After all, Spiir UK is your app. Only you can see what you spend your money on. We canât see if you 194 order that tasty number 17 from your favourite pizza place or go all-in on fresh veggies at the 195 local farmers market. Those numbers belong to you.</p> 196 </section> 197 <section class="prose mt-8"> 198 <h3>Face ID, fingerprint or pincode</h3> 199 <p>You can use Face ID, fingerprint, or a pincode of your choosing to keep Spiir UK extra safe.</p> 200 </section> 201 <section class="prose mt-8"> 202 <h3>We will never sell your data</h3> 203 <p>Nothing is more important to us than keeping your data safe. And we will never sell your data! Itâs 204 entirely up to you if you want to share your data with anyone. 205 </p> 206 </section> 207 </div> 208 </div> 209</div> 210</main> 211 212 213 214<footer class="bg-green-600"> 215 <div class="mx-auto max-w-7xl px-6 pt-16 pb-8 sm:pt-16 lg:px-8 lg:pt-16"> 216 <div class="xl:grid xl:grid-cols-2 xl:gap-16"> 217 <div class="text-center md:text-left"> 218 <div class="-mt-22 md:flex md:gap-6 md:items-end"> 219 <img class="h-28 drop-shadow-xl mx-auto md:mx-0" src="/images/footer-logo.svg" alt="" /> 220 <h4 class="text-2xl font-semibold text-white mt-4 md:mt-0">Ready to say goodbye to old-school budgets?</h4> 221 </div> 222 <p class="text-sm/6 mt-6 md:w-2/3 text-balance text-green-100">Join happy spenders and download Spiir UK for free. 223 Safely connect your accounts in less than 2 min. Itâs the easiest way to manage your money and spending.</p> 224 225 <div class="mt-4 flex justify-center md:justify-start md:flex-none"> 226 227 228<div class="flex gap-4"> 229 230 <a rel="noopener" 231 href="https://apps.apple.com/us/app/spiir-uk/id6743080851" 232 target="_blank"> 233 <img src="/images/en-US/app-store.svg" alt="App Store" class="h-12" /> 234 </a> 235 236 <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.mastercard.uk.spiir" target="_blank"> 237 <img src="/images/en-US/google-play.svg" alt="Play Store" class="h-12" /> 238 </a> 239</div> 240 </div> 241 </div> 242 243 <div class="mt-8 md:mt-16 grid md:grid-cols-2 md:gap-8 xl:mt-0 text-center md:text-left md:ml-4 xl:ml-0"> 244 <div class="mt-10 md:mt-0"> 245 <h3 class="text-base font-semibold text-white">Support</h3> 246 <ul role="list" class="mt-6 space-y-4 md:list-disc md:list-outside text-green-300"> 247 <li> 248 <a href="https://help.spiir.uk" target="_blank" rel="noopener" title="Opens in new tab" 249 class="text-sm/6 text-white hover:underline">Help Section</a> 250 </li> 251 <li> 252 <a href="https://help.spiir.uk/status" target="_blank" rel="noopener" title="Opens in new tab" 253 class="text-sm/6 text-white hover:underline">Status page</a> 254 </li> 255 <li> 256 <a href="/complaints" class="text-sm/6 text-white hover:underline">Complaints</a> 257 </li> 258 <li> 259 <a href="mailto:[email protected]" class="text-sm/6 text-white hover:underline">Contact us</a> 260 </li> 261 </ul> 262 </div> 263 <div class="mt-10 md:mt-0"> 264 <h3 class="text-base font-semibold text-white">Terms</h3> 265 <ul role="list" class="mt-6 space-y-4 md:list-disc md:list-outside text-green-300"> 266 <li> 267 <a href="/terms" class="text-sm/6 text-white hover:underline">Terms of 268 Use</a> 269 </li> 270 <li> 271 <a href="/terms/privacy-notice" class="text-sm/6 text-white hover:underline">Privacy 272 Notice</a> 273 </li> 274 <li> 275 <a href="/terms/privacy-notice" class="text-sm/6 text-white hover:underline">Cookie 276 Policy</a> 277 </li> 278 </ul> 279 </div> 280 </div> 281 </div> 282 </div> 283 <div class="bg-green-800"> 284 <div class="mx-auto max-w-5xl px-6 pb-8 lg:px-8"> 285 <div class="pt-8 text-center"> 286 <p class="text-sm/6 text-green-100">
287 In the UK, Mastercard OB Services UK Limited is authorised and regulated by the UK Financial Conduct 288 Authority under the Payment Services Regulations 2017, firm reference number 1007177. 289 </p> 290 291 <p class="text-sm/6 mt-4 text-green-100"> 292 We are incorporated and registered in England and Wales with company number 12507991 and have our registered 293 office at 1 Angel Lane, London, EC4R 3AB, United Kingdom. 294 </p> 295 296 <p class="text-sm/6 mt-4 text-green-100"> 297 <a href="mailto:[email protected]" class="text-white hover:underline">[email protected]</a> 298 </p> 299 </div> 300 </div> 301 </div> 302</footer> 303 304 305 306 307
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