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https://hilfe.ebook.de/support/home

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1<!DOCTYPE html>
2<html lang="de" data-date-format="non_us" dir="ltr">
3
4<head>
5
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10
11  <!-- Title for the page -->
12<title> Support :  </title>
13
14<!-- Meta information -->
15
16      <meta charset="utf-8" />
17      <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />
18      <meta name="description" content= "" />
19      <meta name="author" content= "" />
20       <meta property="og:title" content="Support" />  <meta property="og:url" content="https://hilfe.ebook.de/support/home" />  <meta property="og:image" content="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260922%2Feu-central-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20260922T020732Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=08a3b3d51e66df7a51963ebc4d8bca49fdc15a3d352873925bfb56420155e8c8" />  <meta property="og:site_name" content="eBook.de" />  <meta property="og:type" content="article" />  <meta name="twitter:title" content="Support" />  <meta name="twitter:url" content="https://hilfe.ebook.de/support/home" />  <meta name="twitter:image" content="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260922%2Feu-central-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20260922T020732Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=08a3b3d51e66df7a51963ebc4d8bca49fdc15a3d352873925bfb56420155e8c8" />  <meta name="twitter:card" content="summary" />  <link rel="canonical" href="https://hilfe.ebook.de/support/home" /> 
21
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24        <link rel="apple-touch-icon" sizes="72x72" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" />
25        <link rel="apple-touch-icon" sizes="114x114" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" />
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27        <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, user-scalable=yes" /> 
28
29
30
31  <link rel="icon" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" />
32
33  <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css?FD008" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="/>
34
35  <style type="text/css" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="> /* theme */ .portal--light {
36              --fw-body-bg: #F5F7F9;
37              --fw-header-bg: #ffffff;
38              --fw-header-text-color: #12344D;
39              --fw-helpcenter-bg: #1a93fb;
40              --fw-helpcenter-text-color: #000000;
41              --fw-footer-bg: #666666;
42              --fw-footer-text-color: #FFFFFF;
43              --fw-tab-active-color: #666666;
44              --fw-tab-active-text-color: #FFFFFF;
45              --fw-tab-hover-color: #FFFFFF;
46              --fw-tab-hover-text-color: #12344D;
47              --fw-btn-background: #FFFFFF;
48              --fw-btn-text-color: #12344D;
49              --fw-btn-primary-background: #1a93fb;
50              --fw-btn-primary-text-color: #12344D;
51              --fw-baseFont: Roboto;
52              --fw-textColor: #666666;
53              --fw-headingsFont: Roboto;
54              --fw-linkColor: #2C5CC5;
55              --fw-linkColorHover: #021519;
56              --fw-inputFocusRingColor: #d7d7d7;
57              --fw-formInputFocusColor: #d7d7d7;
58              --fw-card-bg: #FFFFFF;
59              --fw-card-fg: #666666;
60              --fw-card-border-color: #f2f2f2;
61              --fw-nonResponsive: #F5F7F9;
62              --bs-body-font-family: Roboto;
63    } </style>
64
65    <style type="text/css" nonce="Nxvq7vwjKSjSRN1cFUteqQ==">
66      .portal--light {
67	background-color: #ffffff;
68}
69
70@media (min-width: 1200px) {
71  .navbar .navbar-collapse .nav-item:not(.no-hover).active,
72  .navbar .navbar-collapse .nav-item.active {
73  background-color: transparent;
74  }
75
76  .navbar .navbar-collapse .nav-item .nav-link, 
77  .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link, 
78  .navbar .navbar-collapse .nav-item.active .nav-link {
79  color: #000000;	
80  }
81  
82  
83  .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link:after, 
84  .navbar .navbar-collapse .nav-item.active .nav-link:after {
85      content: "";
86      background: #1a93fb;
87      display: block;
88      height: 3px;
89      box-sizing: border-box;
90      width: 100%;
91  }
92  
93  .navbar .navbar-collapse .nav-item .nav-link, 
94  .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link, 
95  .navbar .navbar-collapse .nav-item.active .nav-link {
96      align-items: stretch;
97      flex-wrap: wrap;
98      justify-content: flex-end;
99      align-content: flex-start;
100
101  }
102}
103
104
105.navbar .navbar-collapse .nav-item,
106.navbar .navbar-collapse .nav-item .nav-link {
107    height: 1.5rem;
108    line-height: 1.5rem;
109  }
110
111.navbar.navbar-expand-xl.navbar-light {
112  margin-top: 1rem;
113}
114
115.navbar-light .navbar-nav .nav-link {
116	color: #000000;
117}
118
119
120.fw-nav-wrapper {
121  min-height: 5rem;
122}
123
124#fw-search-form {
125  margin-top: 1rem;
126}
127
128a.d-flex:not(.fw-heading) .line-clamp-2, a.d-block, .btn.btn-link.fw-clear-all, a .d-flex .line-clamp-2, .fw-sidebar li .fw-article,
129.fw-section-heading a, .fw-category-wrapper .fw-articles li a div > p, .btn.btn-link.fw-view-all.fw-solutions-view-all,
130.fw-wrapper-shadow .fw-content--single-article a {
131  	color: #1a93fb;
132}
133
134.icon-folder::before, .icon-article::before, .fw-sidebar li .fw-article::before, .icon-recent::before {
135  color: #666666;
136}
137
138.icon-solutions::before, .icon-home::before, .fw-wrapper-shadow .fw-content--single-article a:not(.fw-attachment-item):hover {
139  color: #000000;
140}
141
142.fw-status-badge__best-answer, .fw-status-badge__planned, .fw-status-badge__resolved {
143  background-color: #f2f2f2;
144  border-color: #d7d7d7;
145  color: #1a93fb;
146  font-weight: 400;
147}
148
149.fw-category-wrapper .fw-section-content .fw-folder-icon, .fw-page-title-wrapper .fw-search-meta-info .fw-icon-holder, 
150.fw-category-wrapper .fw-no-bullet.fw-articles.fw-section-content .row .d-flex .pe-8.pt-4, .fw-category-wrapper .fw-articles li a .pt-4 {
151  padding-top: 0 !important;
152}
153
154.fw-avatar .fw-avatar-text {
155  background-color: #f2f2f2;
156}
157
158.fw-main-wrapper {
159  z-index: 1000;
160}
161
162body .fw-primary-button, body .fw-primary-button:hover {
163  color: #ffffff;
164}
165
166.fw-secondary-button, .fw-secondary-button:hover {
167  border: 1px solid #d7d7d7; 
168}
169
170.fw-primary-button, .fw-secondary-button {
171   border-radius: 1.5rem;
172}
173
174.fw-helpcenter {
175  /*background-image: url(https://www.hugendubel.com/assets/home/FuenfHoefe_2_desktop.jpg);
176  background-image: url('https://www.hugendubel.com/assets/home/Cottbus_desktop.jpg');
177  background-repeat: no-repeat;
178  background-attachment: fixed;
179  background-position: center;*/
180  
181  background-color: #ffffff;
182}
183
184
185.fw-searchbar-wrapper, .fw-page-title-wrapper {
186  background-color: #ffffff;
187}
188
189.fw-searchbar-wrapper.fw-sticky {
190    top: 80px;
191}
192
193.fw-search input {
194  border-radius: 2rem;
195}
196
197.fw-search button {
198	background-color: #f2f2f2; 
199  	border: 1px solid #d7d7d7; 
200  	border-left: none;
201  	border-top-right-radius: 2rem;
202  	border-bottom-right-radius: 2rem;
203}
204
205.fw-search button:hover {
206  background-color: #e5e5e5;
207}
208
209.fw-autocomplete-noresults .text-secondary, .no-results-wrapper.text-center, .row.fw-feedback-positive, .row.fw-feedback-negative-from, 
210.fw-wrapper-shadow .fw-content--single-article {
211  color: #666 !important;
212}
213
214
215.form-control, .form-select, .fr-box.fr-basic.fr-top .fr-wrapper  {
216  border: 1px solid #d7d7d7; 
217  color: #000000;
218}
219
220.fr-box .fr-toolbar {
221  border-color: #d7d7d7;
222}
223
224
225.fw-page-title-wrapper .fw-search-meta-info h1, .fw-category-wrapper .fw-section-heading a, .fw-section-heading h2, .fw-category-wrapper .fw-section-content .fw-folder .fw-heading, .card .card-title {
226	color: #000000;
227}
228
229.navbar .fw-brand-logo {
230  height: 2.25rem;
231}
232
233.fw-helpcenter h1 {
234  color: black;
235}
236
237.card { 
238  border-radius: 0;
239  border: 1px solid #d7d7d7;
240}
241
242.card.fw-horizontal, .box-shadow, .fw-wrapper-shadow { 
243   border-radius: 0;
244  box-shadow: none;
245  border: 1px solid #d7d7d7;
246}
247
248.bg-grey {
249  background-color: #f2f2f2 !important;
250}
251
252.fw-sidebar {
253  border-top-right-radius: 0;
254  border-bottom-right-radius: 0;
255}
256
257#advanced-filter-cta .col {
258  width: 100%;
259  margin-bottom: .75rem;
260}
261
262#fw-reset-filter {
263  margin-bottom: .5rem !important;
264}
265
266.fw-btn-feedback {
267  border: 1px solid #d7d7d7;
268  border-radius: 1.25rem;
269}
270
271.fw-btn-feedback:hover {
272  background-color: #f2f2f2;
273}
274
275.meta-info #btn-add-people, .meta-info #link-reply-ticket {
276  margin-bottom: .5rem !important;
277}
278
279
280
281.fw-wrapper-shadow .fw-content--single-article p, .fw-wrapper-shadow .fw-content--single-article li {
282  font-size: 16px;
283}
284
285/* hide element of no result page */
286.fw-filter-nav {
287	display: none;
288}
289
290
291@media (min-width: 1200px) {
292  .fw-helpcenter {
293    padding: 3rem 0 5rem 0;
294  }
295}
296
297@media (min-width: 992px) {
298  .h1, h1 {
299    font-size: 2.25rem;
300  }
301  
302  .py-lg-60 {
303    padding-top: 1.75rem !important;
304    padding-bottom: 1.75rem !important;
305  }
306}
307
308footer .nav {
309  justify-content: center;
310  border-top: 1px solid #d7d7d7;
311  padding: 1.2rem 0;
312  margin-top: 2rem;
313}
314
315footer .meta-nav li.nav-item .nav-link {
316  padding: 0 .6375rem;
317  font-size: 0.875rem;
318}
319
320
321footer .meta-nav li.nav-item .nav-link:not(:hover) {
322  color: #666666;
323}
324
325
326
327.nav-item {
328  position: relative;
329}
330
331footer .meta-nav li::before {
332  border-left: 1px solid #1a93fb;
333  content: "";
334  display: block;
335  height: .9rem;
336  left: 0;
337  position: absolute;
338  top: .3rem;
339}
340
341footer .meta-nav li:first-child::before {
342  border-left: none;
343}
344
345
346/* Login/Register hidden */
347.navbar-nav.flex-row.align-items-center.fw-nav-dropdown-wrapper {
348  display: none;
349}
350
351    </style>
352  <link href='https://fonts.googleapis.com/css?family=Roboto:regular,italic,500,700,700italic' rel='stylesheet' type='text/css' nonce='Nxvq7vwjKSjSRN1cFUteqQ=='>
353
354  
354<script type="text/javascript" nonce="Nxvq7vwjKSjSRN1cFUteqQ==">
355    window.cspNonce = "Nxvq7vwjKSjSRN1cFUteqQ==";
356  </script>
356
357
358  
358<script src="/assets/cdn/portal/scripts/nonce.js" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="></script>
358
359
360  
360<script src="/assets/cdn/portal/vendor.js" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="></script>
360
361
362  
362<script src="/assets/cdn/portal/scripts/head.js" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="></script>
362
363
364  
364<script type="text/javascript" nonce="Nxvq7vwjKSjSRN1cFUteqQ==">
365      window.store = {};
366window.store = {
367  assetPath: "/assets/cdn/portal/",
368  defaultLocale: "en",
369  currentLocale: "de",
370  currentPageName: "portal_home",
371  portal: {"id":103000102531,"name":"eBook.de","product_id":103000066674},
372  portalAccess: {"hasSolutions":true,"hasForums":false,"hasTickets":false,"accessCount":1},
373  account: {"id":2809298,"name":"Hugendubel","time_zone":"Berlin","companies":[]},
374  vault_service: {"url":"https://vault-service-eu.freshworks.com/data","max_try":2,"product_name":"fd"},
375  blockedExtensions: "exe,dll,sys,swf,scr,gzquar,js,jse,class,vb,com,bat,cmd,pif,img,iso,hta,html,msc,msp,cpl,reg,tmp,py,ps,msi,msp,inf,scf,ocx,bin,ws,sh,lnk,gadget,dmg,msh,apk,iqy,pub,jar",
376  allowedExtensions: "",
377  search: {"all":"/support/search","solutions":"/support/search/solutions","topics":"/support/search/topics","tickets":"/support/search/tickets"},
378  portalLaunchParty: {
379    enableStrictSearch: false,
380    ticketFragmentsEnabled: true,
381    homepageNavAccessibilityEnabled: true,
382    channelIdentifierFieldsEnabled: true,
383  },
384
385
386
387
388
389    marketplace: {"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwcm9kdWN0IjoiZnJlc2hkZXNrIiwiYWNjb3VudF9pZCI6IjI4MDkyOTgiLCJkb21haW4iOiJodWdlbmR1YmVsZ21iaC5mcmVzaGRlc2suY29tIiwib3JnYW5pc2F0aW9uX2lkIjoiNTg2NDQ1NjIwMTMyMzY1MDY4IiwidGltZSI6MTc5MDI0MDgyNCwiaXNzIjoiZnJlc2hkZXNrX3Zpc2l0b3JfcG9ydGFsIn0.utX-Ru_nPmDGIgjYsg5DQnrguBNFgtxkbY_fDENQvy4","data_pipe_key":"634cd594466a52fa53c54b5b34779134","region":"euc","org_domain":"hugendubelgmbh.myfreshworks.com"},
390
391  pod: "eu-central-1",
392  region: "EU",
393};
394  </script>
394
395
396
397</head>
398
399<body class="portal portal--light  ">
400  
401  <header class="container-fluid px-0 fw-nav-wrapper fixed-top">
402  <section class="bg-light container-fluid">
403    <div class="container">
404      <a  id="" href="#fw-main-content" class="visually-hidden visually-hidden-focusable p-8 my-12 btn btn-outline-primary"
405
406    tabindex = "-1"
407
408>Zum hauptsächlichen Inhalt gehen</a>
409    </div>
410  </section>
411
412  
413    <section class="container">
414      <nav aria-label="Primary" class="navbar navbar-expand-xl navbar-light px-0 py-8 pt-xl-4 pb-xl-0">
415        
416
417    <a class="navbar-brand d-flex align-items-center" href="https://www.ebook.de">
418      <img data-src="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png" loading="lazy" alt="Freshworks-Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" />
419      <div class="fs-22 semi-bold fw-brand-name ms-4" title=""></div>
420   </a>
421
422
423        <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler">
424  <span class="icon-bar"></span>
425  <span class="icon-bar"></span>
426  <span class="icon-bar"></span>
427</button>
428
429        <div class="collapse navbar-collapse" id="navbarContent">
430          <ul class="navbar-nav ms-auto mt-64 mt-xl-0">
431            
432              <li class="nav-item active">
433                <a href="/support/home" class="nav-link" aria-current="page">
434                  <span class="d-md-none icon-home" aria-hidden="true"></span> Start
435                </a>
436              </li>
437            
438              <li class="nav-item ">
439                <a href="/support/solutions" class="nav-link">
440                  <span class="d-md-none icon-solutions" aria-hidden="true"></span> Wissensdatenbank
441                </a>
442              </li>
443            
444            <li class="nav-item no-hover">
445             
446            </li>
447          </ul>
448          <ul class="navbar-nav flex-row align-items-center ps-8 fw-nav-dropdown-wrapper">
449            
450
451    <li class="nav-item no-hover fw-login">
452      <a  id="" href="/support/login" class="nav-link pe-8"
453
454>Anmelden</a>
455    </li>
456    
457      <li class="nav-item no-hover fw-signup">
458        <a  id="" href="/support/signup" class="nav-link fw-border-start ps-8"
459
460>Registrieren</a>
461      </li>
462    
463
464
465            <li class="nav-item dropdown no-hover ms-auto">
466             
467            </li>
468          </ul>
469        </div>
470      </nav>
471    </section>
472    <div class="nav-overlay d-none"></div>
473  
474</header>
475
476
477
478<main class="fw-main-wrapper" id="fw-main-content">
479    
480    <section>
481       <div class="alert alert-with-close notice hide" id="noticeajax"></div> 
482    </section>
483    <section class="container-fluid px-0 fw-helpcenter mb-md-n64">
484      <div class="container">
485        <div class="row">
486          <div class="col-md-9 col-lg-6 mx-auto">
487            
488            
489  <h1>Wie können wir helfen?</h1>
490
491<form action="/support/search" id="fw-search-form" data-current-tab="all">
492  <div class="form-group fw-search  my-0">
493    <div class="input-group">
494      <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Suchbegriff eingeben" aria-describedby="srSearchUpdateMessage" autocomplete="off" aria-label="Suchbegriff eingeben">
495      <button class="btn px-20 input-group-text btn-search" id="btnSearch" type="submit" aria-label="Suche"><span class="icon-search search-input-icon"></span></button>
496    </div>
497
498    <div class="visually-hidden">
499      <span id="srSearchUpdateMessage" aria-live="polite"></span>
500    </div>
501
502    <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none">
503      <div class="fw-autocomplete-header search_nav_accessibility_lp" role="tablist">
504        <button id="all" class="fw-search-tab fw-active-search-tab" data-tab="all" role="tab" aria-selected="true" aria-controls="all-tabpanel">
505          Alle
506        </button>
507        
508          <button id="solutions" class="fw-search-tab " data-tab="solutions" role="tab" aria-selected="false" aria-controls="solutions-tabpanel">
509            Artikel
510          </button>
511        
512        
513        
514      </div>
515
516      <div class="fw-loading my-80 d-none"></div>
517
518      <div class="fw-autocomplete-focus">
519
520        <div id="all-tabpanel" role="tabpanel" aria-labelledby="all" tabindex="0">
521          <div class="fw-recent-search">
522            <div class="fw-recent-title d-none row align-items-center">
523              <h3 class="col-8 fs-20 semi-bold mb-0"><span class="icon-recent me-8"></span>Kürzliche Suchen</h3>
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703   Geändert am Di, 28 Apr um  2:47 NACHMITTAGS 
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717
718
719   Geändert am Di, 24 Jun, 2025 um  2:44 NACHMITTAGS 
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733
734
735   Geändert am Do, 18 Apr, 2024 um  8:27 VORMITTAGS 
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749
750
751   Geändert am Di, 28 Apr um  3:01 NACHMITTAGS 
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