1<!DOCTYPE html> 2<html lang="de" data-date-format="non_us" dir="ltr"> 3 4<head> 5 6 <meta name="csrf-param" content="authenticity_token" /> 7<meta name="csrf-token" content="W+v2ICy0X1jcX7Uxo/kRjZOzR4flClWlxQDEybMmxBsstpwOMUbF3S5tt1kB/vn9KCQtJyf60ir8hiyprdekiw==" /> 8 9 <link rel='shortcut icon' href='https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png' /> 10 11 <!-- Title for the page --> 12<title> Support : </title> 13 14<!-- Meta information --> 15 16 <meta charset="utf-8" /> 17 <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> 18 <meta name="description" content= "" /> 19 <meta name="author" content= "" /> 20 <meta property="og:title" content="Support" /> <meta property="og:url" content="https://hilfe.ebook.de/support/home" /> <meta property="og:image" content="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260922%2Feu-central-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20260922T020732Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=08a3b3d51e66df7a51963ebc4d8bca49fdc15a3d352873925bfb56420155e8c8" /> <meta property="og:site_name" content="eBook.de" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Support" /> <meta name="twitter:url" content="https://hilfe.ebook.de/support/home" /> <meta name="twitter:image" content="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260922%2Feu-central-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20260922T020732Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=08a3b3d51e66df7a51963ebc4d8bca49fdc15a3d352873925bfb56420155e8c8" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://hilfe.ebook.de/support/home" /> 21 22<!-- Responsive setting --> 23<link rel="apple-touch-icon" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" /> 24 <link rel="apple-touch-icon" sizes="72x72" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" /> 25 <link rel="apple-touch-icon" sizes="114x114" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" /> 26 <link rel="apple-touch-icon" sizes="144x144" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" /> 27 <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, user-scalable=yes" /> 28 29 30 31 <link rel="icon" href="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050073294/fav_icon/5S8WtjPE7N1cOhPWTV52RnsfsCg-VDlaEA.png" /> 32 33 <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css?FD008" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="/> 34 35 <style type="text/css" nonce="Nxvq7vwjKSjSRN1cFUteqQ=="> /* theme */ .portal--light { 36 --fw-body-bg: #F5F7F9; 37 --fw-header-bg: #ffffff; 38 --fw-header-text-color: #12344D; 39 --fw-helpcenter-bg: #1a93fb; 40 --fw-helpcenter-text-color: #000000; 41 --fw-footer-bg: #666666; 42 --fw-footer-text-color: #FFFFFF; 43 --fw-tab-active-color: #666666; 44 --fw-tab-active-text-color: #FFFFFF; 45 --fw-tab-hover-color: #FFFFFF; 46 --fw-tab-hover-text-color: #12344D; 47 --fw-btn-background: #FFFFFF; 48 --fw-btn-text-color: #12344D; 49 --fw-btn-primary-background: #1a93fb; 50 --fw-btn-primary-text-color: #12344D; 51 --fw-baseFont: Roboto; 52 --fw-textColor: #666666; 53 --fw-headingsFont: Roboto; 54 --fw-linkColor: #2C5CC5; 55 --fw-linkColorHover: #021519; 56 --fw-inputFocusRingColor: #d7d7d7; 57 --fw-formInputFocusColor: #d7d7d7; 58 --fw-card-bg: #FFFFFF; 59 --fw-card-fg: #666666; 60 --fw-card-border-color: #f2f2f2; 61 --fw-nonResponsive: #F5F7F9; 62 --bs-body-font-family: Roboto; 63 } </style> 64 65 <style type="text/css" nonce="Nxvq7vwjKSjSRN1cFUteqQ==">
66 .portal--light { 67 background-color: #ffffff; 68} 69 70@media (min-width: 1200px) { 71 .navbar .navbar-collapse .nav-item:not(.no-hover).active, 72 .navbar .navbar-collapse .nav-item.active { 73 background-color: transparent; 74 } 75 76 .navbar .navbar-collapse .nav-item .nav-link, 77 .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link, 78 .navbar .navbar-collapse .nav-item.active .nav-link { 79 color: #000000; 80 } 81 82 83 .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link:after, 84 .navbar .navbar-collapse .nav-item.active .nav-link:after { 85 content: ""; 86 background: #1a93fb; 87 display: block; 88 height: 3px; 89 box-sizing: border-box; 90 width: 100%; 91 } 92 93 .navbar .navbar-collapse .nav-item .nav-link, 94 .navbar .navbar-collapse .nav-item:not(.no-hover).active .nav-link, 95 .navbar .navbar-collapse .nav-item.active .nav-link { 96 align-items: stretch; 97 flex-wrap: wrap; 98 justify-content: flex-end; 99 align-content: flex-start; 100 101 } 102} 103 104 105.navbar .navbar-collapse .nav-item, 106.navbar .navbar-collapse .nav-item .nav-link { 107 height: 1.5rem; 108 line-height: 1.5rem; 109 } 110 111.navbar.navbar-expand-xl.navbar-light { 112 margin-top: 1rem; 113} 114 115.navbar-light .navbar-nav .nav-link { 116 color: #000000; 117} 118 119 120.fw-nav-wrapper { 121 min-height: 5rem; 122} 123 124#fw-search-form { 125 margin-top: 1rem; 126} 127 128a.d-flex:not(.fw-heading) .line-clamp-2, a.d-block, .btn.btn-link.fw-clear-all, a .d-flex .line-clamp-2, .fw-sidebar li .fw-article, 129.fw-section-heading a, .fw-category-wrapper .fw-articles li a div > p, .btn.btn-link.fw-view-all.fw-solutions-view-all, 130.fw-wrapper-shadow .fw-content--single-article a { 131 color: #1a93fb; 132} 133 134.icon-folder::before, .icon-article::before, .fw-sidebar li .fw-article::before, .icon-recent::before { 135 color: #666666; 136} 137 138.icon-solutions::before, .icon-home::before, .fw-wrapper-shadow .fw-content--single-article a:not(.fw-attachment-item):hover { 139 color: #000000; 140} 141 142.fw-status-badge__best-answer, .fw-status-badge__planned, .fw-status-badge__resolved { 143 background-color: #f2f2f2; 144 border-color: #d7d7d7; 145 color: #1a93fb; 146 font-weight: 400; 147} 148 149.fw-category-wrapper .fw-section-content .fw-folder-icon, .fw-page-title-wrapper .fw-search-meta-info .fw-icon-holder, 150.fw-category-wrapper .fw-no-bullet.fw-articles.fw-section-content .row .d-flex .pe-8.pt-4, .fw-category-wrapper .fw-articles li a .pt-4 { 151 padding-top: 0 !important; 152} 153 154.fw-avatar .fw-avatar-text { 155 background-color: #f2f2f2; 156} 157 158.fw-main-wrapper { 159 z-index: 1000; 160} 161 162body .fw-primary-button, body .fw-primary-button:hover { 163 color: #ffffff; 164} 165 166.fw-secondary-button, .fw-secondary-button:hover { 167 border: 1px solid #d7d7d7; 168} 169 170.fw-primary-button, .fw-secondary-button { 171 border-radius: 1.5rem; 172} 173 174.fw-helpcenter { 175 /*background-image: url(https://www.hugendubel.com/assets/home/FuenfHoefe_2_desktop.jpg); 176 background-image: url('https://www.hugendubel.com/assets/home/Cottbus_desktop.jpg'); 177 background-repeat: no-repeat; 178 background-attachment: fixed; 179 background-position: center;*/ 180 181 background-color: #ffffff; 182} 183 184 185.fw-searchbar-wrapper, .fw-page-title-wrapper { 186 background-color: #ffffff; 187} 188 189.fw-searchbar-wrapper.fw-sticky { 190 top: 80px; 191} 192 193.fw-search input { 194 border-radius: 2rem; 195} 196 197.fw-search button { 198 background-color: #f2f2f2; 199 border: 1px solid #d7d7d7; 200 border-left: none; 201 border-top-right-radius: 2rem; 202 border-bottom-right-radius: 2rem; 203} 204 205.fw-search button:hover { 206 background-color: #e5e5e5; 207} 208 209.fw-autocomplete-noresults .text-secondary, .no-results-wrapper.text-center, .row.fw-feedback-positive, .row.fw-feedback-negative-from, 210.fw-wrapper-shadow .fw-content--single-article { 211 color: #666 !important; 212} 213 214 215.form-control, .form-select, .fr-box.fr-basic.fr-top .fr-wrapper { 216 border: 1px solid #d7d7d7; 217 color: #000000; 218} 219 220.fr-box .fr-toolbar { 221 border-color: #d7d7d7; 222} 223 224 225.fw-page-title-wrapper .fw-search-meta-info h1, .fw-category-wrapper .fw-section-heading a, .fw-section-heading h2, .fw-category-wrapper .fw-section-content .fw-folder .fw-heading, .card .card-title { 226 color: #000000; 227} 228 229.navbar .fw-brand-logo { 230 height: 2.25rem; 231} 232 233.fw-helpcenter h1 { 234 color: black; 235} 236 237.card { 238 border-radius: 0; 239 border: 1px solid #d7d7d7; 240} 241 242.card.fw-horizontal, .box-shadow, .fw-wrapper-shadow { 243 border-radius: 0; 244 box-shadow: none; 245 border: 1px solid #d7d7d7; 246} 247 248.bg-grey { 249 background-color: #f2f2f2 !important; 250} 251 252.fw-sidebar { 253 border-top-right-radius: 0; 254 border-bottom-right-radius: 0; 255} 256 257#advanced-filter-cta .col { 258 width: 100%; 259 margin-bottom: .75rem; 260} 261 262#fw-reset-filter { 263 margin-bottom: .5rem !important; 264} 265 266.fw-btn-feedback { 267 border: 1px solid #d7d7d7; 268 border-radius: 1.25rem; 269} 270 271.fw-btn-feedback:hover { 272 background-color: #f2f2f2; 273} 274 275.meta-info #btn-add-people, .meta-info #link-reply-ticket { 276 margin-bottom: .5rem !important; 277} 278 279 280 281.fw-wrapper-shadow .fw-content--single-article p, .fw-wrapper-shadow .fw-content--single-article li { 282 font-size: 16px; 283} 284 285/* hide element of no result page */ 286.fw-filter-nav { 287 display: none; 288} 289 290 291@media (min-width: 1200px) { 292 .fw-helpcenter { 293 padding: 3rem 0 5rem 0; 294 } 295} 296 297@media (min-width: 992px) { 298 .h1, h1 { 299 font-size: 2.25rem; 300 } 301 302 .py-lg-60 { 303 padding-top: 1.75rem !important; 304 padding-bottom: 1.75rem !important; 305 } 306} 307 308footer .nav { 309 justify-content: center; 310 border-top: 1px solid #d7d7d7; 311 padding: 1.2rem 0; 312 margin-top: 2rem; 313} 314 315footer .meta-nav li.nav-item .nav-link { 316 padding: 0 .6375rem; 317 font-size: 0.875rem; 318} 319 320 321footer .meta-nav li.nav-item .nav-link:not(:hover) { 322 color: #666666; 323} 324 325 326 327.nav-item { 328 position: relative; 329} 330 331footer .meta-nav li::before { 332 border-left: 1px solid #1a93fb; 333 content: ""; 334 display: block; 335 height: .9rem; 336 left: 0; 337 position: absolute; 338 top: .3rem; 339} 340 341footer .meta-nav li:first-child::before { 342 border-left: none; 343} 344 345 346/* Login/Register hidden */ 347.navbar-nav.flex-row.align-items-center.fw-nav-dropdown-wrapper { 348 display: none; 349} 350 351 </style> 352 <link href='https://fonts.googleapis.com/css?family=Roboto:regular,italic,500,700,700italic' rel='stylesheet' type='text/css' nonce='Nxvq7vwjKSjSRN1cFUteqQ=='> 353 354
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394 395 396 397</head> 398 399<body class="portal portal--light "> 400 401 <header class="container-fluid px-0 fw-nav-wrapper fixed-top"> 402 <section class="bg-light container-fluid"> 403 <div class="container"> 404 <a id="" href="#fw-main-content" class="visually-hidden visually-hidden-focusable p-8 my-12 btn btn-outline-primary" 405 406 tabindex = "-1" 407 408>Zum hauptsächlichen Inhalt gehen</a> 409 </div> 410 </section> 411 412 413 <section class="container"> 414 <nav aria-label="Primary" class="navbar navbar-expand-xl navbar-light px-0 py-8 pt-xl-4 pb-xl-0"> 415 416 417 <a class="navbar-brand d-flex align-items-center" href="https://www.ebook.de"> 418 <img data-src="https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103050077037/logo/EboG82Ha_6lwbHRVpbh1oHFDLwDCUDCPAQ.png" loading="lazy" alt="Freshworks-Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" /> 419 <div class="fs-22 semi-bold fw-brand-name ms-4" title=""></div> 420 </a> 421 422 423 <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler"> 424 <span class="icon-bar"></span> 425 <span class="icon-bar"></span> 426 <span class="icon-bar"></span> 427</button> 428 429 <div class="collapse navbar-collapse" id="navbarContent"> 430 <ul class="navbar-nav ms-auto mt-64 mt-xl-0"> 431 432 <li class="nav-item active"> 433 <a href="/support/home" class="nav-link" aria-current="page"> 434 <span class="d-md-none icon-home" aria-hidden="true"></span> Start 435 </a> 436 </li> 437 438 <li class="nav-item "> 439 <a href="/support/solutions" class="nav-link"> 440 <span class="d-md-none icon-solutions" aria-hidden="true"></span> Wissensdatenbank 441 </a> 442 </li> 443 444 <li class="nav-item no-hover"> 445 446 </li> 447 </ul> 448 <ul class="navbar-nav flex-row align-items-center ps-8 fw-nav-dropdown-wrapper"> 449 450 451 <li class="nav-item no-hover fw-login"> 452 <a id="" href="/support/login" class="nav-link pe-8" 453 454>Anmelden</a> 455 </li> 456 457 <li class="nav-item no-hover fw-signup"> 458 <a id="" href="/support/signup" class="nav-link fw-border-start ps-8" 459 460>Registrieren</a> 461 </li> 462 463 464 465 <li class="nav-item dropdown no-hover ms-auto"> 466 467 </li> 468 </ul> 469 </div> 470 </nav> 471 </section> 472 <div class="nav-overlay d-none"></div> 473 474</header> 475 476 477 478<main class="fw-main-wrapper" id="fw-main-content"> 479 480 <section> 481 <div class="alert alert-with-close notice hide" id="noticeajax"></div> 482 </section> 483 <section class="container-fluid px-0 fw-helpcenter mb-md-n64"> 484 <div class="container"> 485 <div class="row"> 486 <div class="col-md-9 col-lg-6 mx-auto"> 487 488 489 <h1>Wie können wir helfen?</h1> 490 491<form action="/support/search" id="fw-search-form" data-current-tab="all"> 492 <div class="form-group fw-search my-0"> 493 <div class="input-group"> 494 <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Suchbegriff eingeben" aria-describedby="srSearchUpdateMessage" autocomplete="off" aria-label="Suchbegriff eingeben"> 495 <button class="btn px-20 input-group-text btn-search" id="btnSearch" type="submit" aria-label="Suche"><span class="icon-search search-input-icon"></span></button> 496 </div> 497 498 <div class="visually-hidden"> 499 <span id="srSearchUpdateMessage" aria-live="polite"></span> 500 </div> 501 502 <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> 503 <div class="fw-autocomplete-header search_nav_accessibility_lp" role="tablist"> 504 <button id="all" class="fw-search-tab fw-active-search-tab" data-tab="all" role="tab" aria-selected="true" aria-controls="all-tabpanel"> 505 Alle 506 </button> 507 508 <button id="solutions" class="fw-search-tab " data-tab="solutions" role="tab" aria-selected="false" aria-controls="solutions-tabpanel"> 509 Artikel 510 </button> 511 512 513 514 </div> 515 516 <div class="fw-loading my-80 d-none"></div> 517 518 <div class="fw-autocomplete-focus"> 519 520 <div id="all-tabpanel" role="tabpanel" aria-labelledby="all" tabindex="0"> 521 <div class="fw-recent-search"> 522 <div class="fw-recent-title d-none row align-items-center"> 523 <h3 class="col-8 fs-20 semi-bold mb-0"><span class="icon-recent me-8"></span>Kürzliche Suchen</h3> 524 <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Alle löschen</button></div> 525 </div> 526 <p class="ps-32 fw-no-recent-searches mb-16 d-none">Keine aktuellen Suchvorgänge</p> 527 <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul> 528 </div> 529 530 <div class="fw-popular-articles-search"> 531 <h3 class="fs-20 semi-bold fw-popular-title d-none mb-16"><span class="icon-article me-8"></span> Beliebte Artikel</h3> 532 <ul class="fw-no-bullet fw-popular-topics d-none"></ul> 533 </div> 534 </div> 535 536 <div id="solutions-tabpanel" class="fw-solutions-search-results fw-results d-none" role="tabpanel" aria-labelledby="solutions" tabindex="0"> 537 <hr class="mt-24" /> 538 <div class="fw-solutions-search-results-title row align-items-center"> 539 <h3 class="col-8 fs-20 semi-bold mb-0"><span class="icon-article me-8"></span>Artikel</h3> 540 <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">Alle ansehen</a></div> 541 </div> 542 <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul> 543 </div> 544 545 <div id="topics-tabpanel" class="fw-topics-search-results fw-results d-none" role="tabpanel" aria-labelledby="topics" tabindex="0"> 546 <hr class="mt-24" /> 547 <div class="fw-topics-search-results-title row align-items-center"> 548 <h3 class="col-8 fs-20 semi-bold mb-0"><span class="icon-topic me-8"></span>Themen</h3> 549 <div class="col-4 px-0 text-end"><a class="btn 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