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} 334 335/* ââ TOP-LEVEL LIST âââââââââââââââââââââââââââââââââââââââââââ */ 336.mega-nav { 337 list-style: none; 338 margin: 0; 339 padding: 0; 340} 341 342/* ââ DESKTOP LAYOUT (â¥768px) ââââââââââââââââââââââââââââââââââ */ 343@media (min-width: 768px) { 344 /* Ensure parent containers don't clip the dropdown panels */ 345 #mobile_menu, 346 #top_menu { 347 overflow: visible !important; 348 } 349 350 .mega-nav { 351 display: flex; 352 align-items: stretch; 353 } 354 /* All items static â panels position from #top_menu */ 355 .mega-nav > li.is-mega { position: static; } 356 .mega-nav > li.is-compact { position: static; } 357 358 /* Top-level links */ 359 .mega-nav > li > a { 360 display: flex; 361 align-items: center; 362 padding: 16px 13px; 363 color: rgba(255,255,255,0.85); 364 font-size: 13px; 365 font-weight: 600; 366 white-space: nowrap; 367 text-decoration: none; 368 letter-spacing: 0.2px; 369 transition: color 0.15s, background 0.15s; 370 border-bottom: 2px solid transparent; 371 gap: 5px; 372 } 373 .mega-nav > li > a:hover, 374 .mega-nav > li:hover > a { 375 color: #fff; 376 text-decoration: none; 377 border-bottom-color: rgba(255,255,255,0.3); 378 } 379 /* Caret */ 380 .mega-nav .mn-caret { font-size: 9px; opacity: 0.6; } 381 /* Mobile toggle icon hidden on desktop */ 382 .mn-mobile-icon { display: none; } 383 384 /* Show panels on hover */ 385 .mega-nav > li.is-mega:hover .mega-panel, 386 .mega-nav > li.is-mega:focus-within .mega-panel { display: flex; } 387 .mega-nav > li.is-compact:hover .mega-panel, 388 .mega-nav > li.is-compact:focus-within .mega-panel { display: block; } 389} 390 391/* ââ MOBILE SIGN-IN ROW âââââââââââââââââââââââââââââââââââââââ */ 392/* Visible by default; hidden on desktop with high specificity */ 393@media (min-width: 768px) { 394 #top_menu .mn-mobile-auth { display: none !important; } 395} 396/* Mobile styles â #top_menu prefix gives ID-level specificity */ 397@media (max-width: 767px) { 398 #top_menu .mn-mobile-auth { 399 display: block !important; 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436 padding: 10px 20px 30px !important; 437 width: 100% !important; 438 box-sizing: border-box !important; 439 margin: 0 !important; 440 list-style: none !important; 441 text-align: left !important; 442 } 443 /* All li elements, including WP-generated variants */ 444 #top_menu .mega-nav li { 445 display: block !important; 446 position: static !important; 447 float: none !important; 448 width: 100% !important; 449 box-sizing: border-box !important; 450 text-align: left !important; 451 } 452 #top_menu .mega-nav > li { 453 border-bottom: 1px solid rgba(255,255,255,0.1) !important; 454 } 455 #top_menu .mega-nav > li:last-child { 456 border-bottom: none !important; 457 } 458 /* Top-level links */ 459 #top_menu .mega-nav > li > a { 460 display: flex !important; 461 justify-content: space-between !important; 462 align-items: center !important; 463 padding: 13px 0 !important; 464 color: rgba(255,255,255,0.88) !important; 465 font-size: 15px !important; 466 font-weight: 600 !important; 467 text-align: left !important; 468 text-decoration: none !important; 469 background: transparent !important; 470 border: none !important; 471 width: 100% !important; 472 box-sizing: border-box !important; 473 line-height: 1.3 !important; 474 } 475 #top_menu .mega-nav > li > a:hover { color: #fff !important; } 476 477 /* Hide desktop caret; show accordion icon */ 478 #top_menu .mega-nav .mn-caret { display: none !important; } 479 #top_menu .mega-nav .mn-mobile-icon { 480 display: inline-block !important; 481 flex-shrink: 0 !important; 482 font-size: 20px !important; 483 font-weight: 300 !important; 484 color: rgba(255,255,255,0.5) !important; 485 line-height: 1 !important; 486 margin-left: 10px !important; 487 } 488} 489 490/* ââ MEGA PANEL (full-width) ââââââââââââââââââââââââââââââââââ */ 491.mega-panel { 492 display: none; 493 position: absolute; 494 top: 100%; 495 left: 50%; 496 transform: translateX(-50%); 497 width: 620px; 498 background: #ffffff; 499 border-top: 3px solid #e9501d; 500 box-shadow: 0 12px 36px rgba(0,0,0,0.14); 501 z-index: 9999; 502 padding: 24px 32px 28px; 503 gap: 0; 504} 505 506/* ââ COMPACT DROPDOWN (narrow) ââââââââââââââââââââââââââââââââ */ 507.mega-panel.is-compact-panel { 508 display: none; 509 position: absolute; 510 top: 100%; 511 left: 0; 512 width: 240px; 513 background: #ffffff; 514 border-top: 3px solid #e9501d; 515 box-shadow: 0 12px 36px rgba(0,0,0,0.14); 516 z-index: 9999; 517 padding: 10px 0; 518 flex-direction: column; 519} 520.mega-panel.is-compact-panel.align-right { 521 left: auto; 522 right: 0; 523} 524 525/* ââ PANEL INTERNALS ââââââââââââââââââââââââââââââââââââââââââ */ 526.mega-col { 527 flex: 1 1 0%; 528 min-width: 0; 529 padding-right: 24px; 530 border-right: 1px solid #e8ecf2; 531 margin-right: 24px; 532} 533.mega-col:last-child { 534 padding-right: 0;
535 border-right: none; 536 margin-right: 0; 537} 538 539.mega-col-heading { 540 display: block; 541 width: 100%; 542 font-size: 9px; 543 font-weight: 800; 544 letter-spacing: 2.5px; 545 text-transform: uppercase; 546 color: #e9501d; 547 margin: 0 0 12px 0; 548 padding-bottom: 8px; 549 border-bottom: 1px solid #e8ecf2; 550} 551/* Headingless column â pad top to align first link with headed columns */ 552.mega-col--no-heading { 553 padding-top: 32px; 554} 555 556/* Links inside mega panels */ 557.mega-link { 558 display: block; 559 color: #0B1C3A; 560 font-size: 12.5px; 561 font-weight: 500; 562 padding: 5px 0; 563 text-decoration: none; 564 transition: color 0.12s; 565 line-height: 1.45; 566 overflow-wrap: break-word; 567 word-break: break-word; 568} 569.mega-link:hover { color: #1d6ec5; text-decoration: none; } 570 571/* Links inside compact dropdowns */ 572.mega-panel.is-compact-panel .mega-link { 573 padding: 9px 18px; 574 font-size: 13px; 575 color: #0B1C3A; 576 border-bottom: 1px solid #f0f3f8; 577} 578.mega-panel.is-compact-panel .mega-link:last-child { border-bottom: none; } 579.mega-panel.is-compact-panel .mega-link:hover { background: #f0f5fc; color: #1d6ec5; } 580 581.compact-heading { 582 font-size: 9px; 583 font-weight: 800; 584 letter-spacing: 2px; 585 text-transform: uppercase; 586 color: #e9501d; 587 padding: 0 18px 8px; 588 margin: 0 0 6px 0; 589 border-bottom: 1px solid #e8ecf2; 590} 591 592/* ââ MOBILE ACCORDION â keep dark theme âââââââââââââââââââââââ */ 593@media (max-width: 767px) { 594 /* All panels fully reset â cancel all desktop absolute positioning */ 595 #top_menu .mega-panel, 596 #top_menu .mega-panel.is-compact-panel { 597 position: static !important; 598 display: none !important; 599 box-shadow: none !important; 600 border: none !important; 601 padding: 2px 0 10px 12px !important; 602 background: transparent !important; 603 flex-direction: column !important; 604 width: 100% !important; 605 box-sizing: border-box !important; 606 transform: none !important; 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907p-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="w-100"> </div> 908 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 909 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Engagement Platforms</p> 910 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 911 From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines </p> 912 </div> 913 </a> 914 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 915 <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="feature-card bg-white box-shadow"> 916 <div class="feature-card-image"> 917 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 918 <div class="feature-card-body"> 919 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,â¦</span> 920 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Teams Recording to Conversation Intelligence: How Organâ¦</span> 921 </div> 922 </a> 923 </div> 924 <div data-aos="fade-up" data-aos-delay="100" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 925 926<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 927 <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="row h-100 align-content-start"> 928 <div class="col-6 col-md-12"> 929 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 930 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 931 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy & Compliance</p> 932 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 933 From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call </p> 934 </div> 935 </a> 936 </div></div><div data-aos="fade-up" data-aos-delay="000" class="col-md-4 my-auto" > 937 938
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966 967 </div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 968 <a href="https://www.cxtoday.com/contact-center/the-sale-is-not-complete-until-the-payment-is-complete-five-warning-signs-the-payment-journey-is-losing-customers-sequenceshift-cs-0159/" class="feature-card bg-white box-shadow"> 969 <div class="feature-card-image"> 970 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers" loading="lazy" class="feature-card-img"> </div> 971 <div class="feature-card-body"> 972 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Contact Center & Omnichanâ¦</span> 973 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The Sale Is Not Complete Until the Payment Is Complete: Fiveâ¦</span> 974 </div> 975 </a> 976 </div> 977 <div data-aos="fade-up" data-aos-delay="200" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 978 979<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 980 <a href="https://www.cxtoday.com/contact-center/the-sale-is-not-complete-until-the-payment-is-complete-five-warning-signs-the-payment-journey-is-losing-customers-sequenceshift-cs-0159/" class="row h-100 align-content-start"> 981 <div class="col-6 col-md-12"> 982 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers" loading="lazy" class="w-100"> </div> 983 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 984 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Contact Center & Omnichannelâ</p> 985 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 986 The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers </p> 987 </div> 988 </a> 989 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 990 <a href="https://www.cxtoday.com/security-privacy-compliance/the-eu-ai-act-is-a-cx-problem-now-ttecdigital-cs-0062/" class="feature-card bg-white box-shadow"> 991 <div class="feature-card-image"> 992 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
992p-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 993 <div class="feature-card-body"> 994 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,â¦</span> 995 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The EU AI Act Is a CX Problem Now</span> 996 </div> 997 </a> 998 </div> 999 <div data-aos="fade-up" data-aos-delay="300" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1000 1001<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1002 <a href="https://www.cxtoday.com/security-privacy-compliance/the-eu-ai-act-is-a-cx-problem-now-ttecdigital-cs-0062/" class="row h-100 align-content-start"> 1003 <div class="col-6 col-md-12"> 1004 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"> </div> 1005 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1006 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy & Compliance</p> 1007 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1008 The EU AI Act Is a CX Problem Now </p> 1009 </div> 1010 </a> 1011 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1012 <a href="https://www.cxtoday.com/security-privacy-compliance/manchester-airport-cyberattack-customer-data-governance/" class="feature-card bg-white box-shadow"> 1013 <div class="feature-card-image"> 1014 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 1015 <div class="feature-card-body"> 1016 <sp
1016an style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,â¦</span> 1017 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The Weakest Security Link in Customer Data May Be Hiding Outâ¦</span> 1018 </div> 1019 </a> 1020 </div> 1021 <div data-aos="fade-up" data-aos-delay="400" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1022 1023<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1024 <a href="https://www.cxtoday.com/security-privacy-compliance/manchester-airport-cyberattack-customer-data-governance/" class="row h-100 align-content-start"> 1025 <div class="col-6 col-md-12"> 1026 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 1027 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1028 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy & Compliance</p> 1029 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1030 The Weakest Security Link in Customer Data May Be Hiding Outside the CRM </p> 1031 </div> 1032 </a> 1033 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1034 <a href="https://www.cxtoday.com/customer-analytics-intelligence/aeo-is-not-seo-with-a-new-acronym-the-metrics-cx-leaders-need-to-track-now-sprinklr-cs-0195/" class="feature-card bg-white box-shadow"> 1035 <div class="feature-card-image"> 1036 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 1037 <div class="feature-card-body"> 1038 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analyticsâ¦</span> 1039 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Neâ¦</span> 1040 </div> 1041 </a> 1042 </div> 1043 <div data-aos="fade-up" data-aos-delay="500" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1044 1045<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1046 <a href="https://www.cxtoday.com/customer-analytics-intelligence/aeo-is-not-seo-with-a-new-acronym-the-metrics-cx-leaders-need-to-track-now-sprinklr-cs-0195/" class="row h-100 align-content-start"> 1047 <div class="col-6 col-md-12"> 1048 <img loading="lazy" width="373px" src="https://www.cxtoday.com/w
1048p-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"> </div> 1049 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1050 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics & Intelligence</p> 1051 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1052 AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now </p> 1053 </div> 1054 </a> 1055 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1056 <a href="https://www.cxtoday.com/contact-center/contextual-messaging-is-the-new-cx-gold-standard-mmdsmart-explains-mmdsmart-cs-0226/" class="feature-card bg-white box-shadow"> 1057 <div class="feature-card-image"> 1058 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 1059 <div class="feature-card-body"> 1060 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Contact Center & Omnichanâ¦</span> 1061 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Contextual Messaging is the New CX Gold Standard, MMDSmart Eâ¦</span> 1062 </div> 1063 </a> 1064 </div> 1065 <div data-aos="fade-up" data-aos-delay="600" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1066 1067<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1068 <a href="https://www.cxtoday.com/contact-center/contextual-messaging-is-the-new-cx-gold-standard-mmdsmart-explains-mmdsmart-cs-0226/" class="row h-100 align-content-start"> 1069 <div class="col-6 col-md-12"> 1070 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 1071 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1072 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Contact Center & Omnichannelâ</p> 1073 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1074 Contextual Messaging is the New CX Gold Standard, MMDSmart Explains </p> 1075 </div> 1076 </a> 1077 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1078 <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-salesforce-takes-crm-out-of-salesforce/" class="feature-card bg-white box-shadow"> 1079 <div class="feature-card-image"> 1080 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1080p-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Marc Benioff, CEO, Salesforce at Dreamforce 2026" loading="lazy" class="feature-card-img"> </div> 1081 <div class="feature-card-body"> 1082 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI & Automation in CX</span> 1083 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Dreamforce 2026: Salesforce Takes CRM Out of Salesforce</span> 1084 </div> 1085 </a> 1086 </div> 1087 <div data-aos="fade-up" data-aos-delay="700" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1088 1089<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1090 <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-salesforce-takes-crm-out-of-salesforce/" class="row h-100 align-content-start"> 1091 <div class="col-6 col-md-12"> 1092 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Marc Benioff, CEO, Salesforce at Dreamforce 2026" loading="lazy" class="w-100"> </div> 1093 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1094 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI & Automation in CX</p> 1095 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1096 Dreamforce 2026: Salesforce Takes CRM Out of Salesforce </p> 1097 </div> 1098 </a> 1099 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1100 <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="feature-card bg-white box-shadow"> 1101 <div class="feature-card-image"> 1102 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="feature-card-img"> </div> 1103 <div class="feature-card-body"> 1104 <sp
1104an style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI & Automation in CX</span> 1105 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">How Dr. Martens Kicked Its CX Strategy Into Gear</span> 1106 </div> 1107 </a> 1108 </div> 1109 <div data-aos="fade-up" data-aos-delay="800" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1110 1111<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1112 <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="row h-100 align-content-start"> 1113 <div class="col-6 col-md-12"> 1114 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="w-100"> </div> 1115 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1116 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI & Automation in CX</p> 1117 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1118 How Dr. Martens Kicked Its CX Strategy Into Gear </p> 1119 </div> 1120 </a> 1121 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1122 <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-customer-intelligence-cx-analytics-round-up/" class="feature-card bg-white box-shadow"> 1123 <div class="feature-card-image"> 1124 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Why Customer Intelligence Is Dropping Dashboards" loading="lazy" class="feature-card-img"> </div> 1125 <div class="feature-card-body"> 1126 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analyticsâ¦</span> 1127 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why Customer Intelligence Is Dropping Dashboards</span> 1128 </div> 1129 </a> 1130 </div> 1131 <div data-aos="fade-up" data-aos-delay="900" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1132 1133<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1134 <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-customer-intelligence-cx-analytics-round-up/" class="row h-100 align-content-start"> 1135 <div class="col-6 col-md-12"> 1136 <img loading="lazy" width="373px" src="https://www.cxtoday.com/w
1136p-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Why Customer Intelligence Is Dropping Dashboards" loading="lazy" class="w-100"> </div> 1137 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1138 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics & Intelligence</p> 1139 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1140 Why Customer Intelligence Is Dropping Dashboards </p> 1141 </div> 1142 </a> 1143 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1144 <a href="https://www.cxtoday.com/event-news/cx-awards-2026-spotlight-the-engagement-advocacy-layer/" class="feature-card bg-white box-shadow"> 1145 <div class="feature-card-image"> 1146 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="A network graphic representing the CX Awards Engagement and Advocacy layer, celebrating the best customer community platform awards and employee advocacy platforms." loading="lazy" class="feature-card-img"> </div> 1147 <div class="feature-card-body"> 1148 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Event News</span> 1149 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">CX Awards 2026 Spotlight: The Engagement & Advocacy Layâ¦</span> 1150 </div> 1151 </a> 1152 </div> 1153 <div data-aos="fade-up" data-aos-delay="1000" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1154 1155<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1156 <a href="https://www.cxtoday.com/event-news/cx-awards-2026-spotlight-the-engagement-advocacy-layer/" class="row h-100 align-content-start"> 1157 <div class="col-6 col-md-12"> 1158 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1024x576.jpg 1024w, https://www.cxtoday.com/w
1158p-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="A network graphic representing the CX Awards Engagement and Advocacy layer, celebrating the best customer community platform awards and employee advocacy platforms." loading="lazy" class="w-100"> </div> 1159 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1160 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Event News</p> 1161 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1162 CX Awards 2026 Spotlight: The Engagement & Advocacy Layer </p> 1163 </div> 1164 </a> 1165 </div></div> </div> 1166 1167 <div class="row"> 1168 <div class="col-12 text-center mt-20 mb-40"> 1169 <a href="/latest-news/" class="button bg-grey fw-b">View All Latest News</a> 1170 </div> 1171 </div> 1172 1173 </div> 1174 1175 <!-- Ad Bulter Banner --> 1176 1177 <div id="leaderboard" class="d-flex h-100 justify-content-center mx-auto mb-15 mb-lg-30 col-12" style="max-height: 95px;" > 1178
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1205 1206 </div> 1207 1208 <!-- Interviews --> 1209 1210 <style> 1211 .feature-card-title { 1212 display: -webkit-box; 1213 -webkit-box-orient: vertical; 1214 -webkit-line-clamp: 2; 1215 overflow-wrap: break-word; 1216 overflow: hidden; 1217 } 1218 </style> 1219 <div class="interviews-block mt-30" > 1220 <div class="row"> 1221 <div class="col-12 mb-15"> 1222 <h1 class="m-0">Interviews</h1> 1223 </div> 1224 <div class="col-12 d-block d-md-none mt-10 mb-10"> 1225 <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="feature-card bg-white box-shadow"> 1226 <div class="feature-card-image"> 1227 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="feature-card-img"> </div> 1228 <div class="feature-card-body"> 1229 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI & Automation in CX</span> 1230 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">How Dr. Martens Kicked Its CX Strategy Into Gear</span> 1231 </div> 1232 </a> 1233 </div> 1234 <div data-aos="fade-up" data-aos-delay="000" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1235 1236<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1237 <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="row h-100 align-content-start"> 1238 <div class="col-6 col-md-12"> 1239 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="w-100"> </div> 1240 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1241 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI & Automation in CX</p> 1242 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1243 How Dr. Martens Kicked Its CX Strategy Into Gear </p> 1244 </div> 1245 </a> 1246 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1247 <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="feature-card bg-white box-shadow"> 1248 <div class="feature-card-image"> 1249 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1249p-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="feature-card-img"> </div> 1250 <div class="feature-card-body"> 1251 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Engagementâ¦</span> 1252 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Notifications to Revenue Drivers: Turning Support Channâ¦</span> 1253 </div> 1254 </a> 1255 </div> 1256 <div data-aos="fade-up" data-aos-delay="100" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1257 1258<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1259 <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="row h-100 align-content-start"> 1260 <div class="col-6 col-md-12"> 1261 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="w-100"> </div> 1262 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1263 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Engagement Platforms</p> 1264 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1265 From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines </p> 1266 </div> 1267 </a> 1268 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1269 <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="feature-card bg-white box-shadow"> 1270 <div class="feature-card-image"> 1271 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img"> </div> 1272 <div class="feature-card-body">
1273 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,â¦</span> 1274 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Teams Recording to Conversation Intelligence: How Organâ¦</span> 1275 </div> 1276 </a> 1277 </div> 1278 <div data-aos="fade-up" data-aos-delay="200" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1279 1280<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1281 <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="row h-100 align-content-start"> 1282 <div class="col-6 col-md-12"> 1283 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 1284 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1285 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy & Compliance</p> 1286 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1287 From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call </p> 1288 </div> 1289 </a> 1290 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1291 <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-resolution-rates-customer-service-cx/" class="feature-card bg-white box-shadow"> 1292 <div class="feature-card-image"> 1293 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Why AI Can Be Right and Still Get CX Wrong" loading="lazy" class="feature-card-img"> </div> 1294 <div class="feature-card-body"> 1295 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analyticsâ¦</span> 1296 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why AI Can Be Right and Still Get CX Wrong</span> 1297 </div> 1298 </a> 1299 </div> 1300 <div data-aos="fade-up" data-aos-delay="300" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1301 1302<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1303 <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-resolution-rates-customer-service-cx/" class="row h-100 align-content-start"> 1304 <div class="col-6 col-md-12"> 1305 <img loading="lazy" width="373px" src="https://www.cxtoday.com/w
1305p-content/uploads/2026/09/telus-ML-FR.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Why AI Can Be Right and Still Get CX Wrong" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 1306 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1307 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics & Intelligence</p> 1308 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1309 Why AI Can Be Right and Still Get CX Wrong </p> 1310 </div> 1311 </a> 1312 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1313 <a href="https://www.cxtoday.com/crm/crm-complexity-contact-center-ai/" class="feature-card bg-white box-shadow"> 1314 <div class="feature-card-image"> 1315 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="CRM Complexity Is Breaking Customer Experience" loading="lazy" class="feature-card-img"> </div> 1316 <div class="feature-card-body"> 1317 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">CRM & Customer Data Managâ¦</span> 1318 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why Claudeforce Indicates CRM Complexity Is Breaking Customeâ¦</span> 1319 </div> 1320 </a> 1321 </div> 1322 <div data-aos="fade-up" data-aos-delay="400" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1323 1324<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1325 <a href="https://www.cxtoday.com/crm/crm-complexity-contact-center-ai/" class="row h-100 align-content-start"> 1326 <div class="col-6 col-md-12"> 1327 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="CRM Complexity Is Breaking Customer Experience" loading="lazy" class="w-100"> </div> 1328 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1329 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">CRM & Customer Data Management</p> 1330 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1331 Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience </p> 1332 </div> 1333 </a> 1334 </div></div> <div class="col-12 d-block d-md-none mt-10 mb-10"> 1335 <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-roundup-salesforce-has-an-easy-button-for-ai-but-cx-leaders-still-face-the-hard-decisions/" class="feature-card bg-white box-shadow"> 1336 <div class="feature-card-image"> 1337 <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1337p-content/uploads/2026/09/Liz-Miller-thumbnail.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dreamforce 2026 Salesforce Slack Liz Miller AI UC CX Agentforce AIforce" loading="lazy" class="feature-card-img"> </div> 1338 <div class="feature-card-body"> 1339 <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI & Automation in CX</span> 1340 <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Dreamforce 2026 Roundup: Salesforce Has an âEasy Buttonâ forâ¦</span> 1341 </div> 1342 </a> 1343 </div> 1344 <div data-aos="fade-up" data-aos-delay="500" class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" > 1345 1346<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" > 1347 <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-roundup-salesforce-has-an-easy-button-for-ai-but-cx-leaders-still-face-the-hard-decisions/" class="row h-100 align-content-start"> 1348 <div class="col-6 col-md-12"> 1349 <img loading="lazy" width="373px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dreamforce 2026 Salesforce Slack Liz Miller AI UC CX Agentforce AIforce" loading="lazy" class="w-100" data-video-gif="https://www.cxtoday.com/wp-content/uploads/2026/09/Dreamforce_2026_Salesforce_Has_an_Easy_Button_for_AI_But_C-ezgif.com-crop.gif"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span> </div> 1350 <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto"> 1351 <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI & Automation in CX</p> 1352 <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy"> 1353 Dreamforce 2026 Roundup: Salesforce Has an âEasy Buttonâ for AI. But CX Leaders Still Face the Hard Decisions. </p> 1354 </div> 1355 </a> 1356 </div></div> </div> 1357 <div class="row"> 1358 <div class="col-12 text-center mt-20 mb-10"> 1359 <a href="https://www.cxtoday.com/type/interview/" class="button bg-grey fw-b">View All Interviews</a> 1360 </div> 1361 </div> 1362 </div> 1363 1364 <!-- Features --> 1365 1366 1367 <style> 1368 .feature-card { 1369 display: block; 1370 text-decoration: none; 1371 transition: box-shadow 0.2s ease; 1372 } 1373 .feature-card:hover { 1374 box-shadow: 0 4px 14px rgba(0, 0, 0, 0.15) !important; 1375 text-decoration: none; 1376 } 1377 .feature-card-img { 1378 display: block; 1379 width: 100%; 1380 height: 110px; 1381 object-fit: cover; 1382 } 1383 .feature-card-title { 1384 display: -webkit-box; 1385 -webkit-box-orient: vertical; 1386 -webkit-line-clamp: 2; 1387 overflow-wrap: break-word; 1388 overflow: hidden; 1389 } 1390 .feature-card-body { 1391 padding: 10px; 1392 } 1393 @media (max-width: 767px) { 1394 .feature-card { 1395 display: flex; 1396 flex-direction: row; 1397 align-items: flex-start; 1398 } 1399 .feature-card-image { 1400 flex-shrink: 0; 1401 width: 100px; 1402 } 1403 .feature-card-img { 1404 width: 100px !important; 1405 height: 70px; 1406 } 1407 .feature-card-body { 1408 flex: 1; 1409 min-width: 0; 1410 padding: 8px 10px; 1411 } 1412 } 1413 </style> 1414 1415 <div class="features-block mt-30" > 1416 <div class="row"> 1417 <div class="col-12 mb-15"> 1418 <h1 class="m-0">Features</h1> 1419 </div> 1420 <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="000"> 1421 <a href="https://www.cxtoday.com/customer-engagement-journey-orchestration/adobe-ceo-anil-chakravarthy-cx-orchestration/" class="feature-card bg-white box-shadow h-100"> 1422 <div class="feature-card-image"> 1423 <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
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