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304                <div class="col-2 d-flex justify-content-end align-items-center d-md-none">
305                    <a href="#" target="_blank" class="icon-search mr-15 d-md-none" data-search-open="false"></a>
306                    <a href="#" id="menu_icon" class="menu-icon d-flex flex-column justify-content-around" data-menu-open="false">
307                        <span></span>
308                        <span></span>
309                        <span></span>
310                    </a>
311                </div>
312                <div class="col-12 col-lg-8 offset-lg-2">
313                    
314    <form role="search" method="get" id="searchform" class="header-searchform" action="https://www.cxtoday.com/" >
315        <div class="mt-30">
316            <input type="search" class="form-control border-0" placeholder="Search..." aria-label="search nico" name="s" id="search-input" value="">
317            <button type="submit" class="icon-search" value=""></button>
318        </div>
319    </form>                </div>
320            </div>
321        </div>
322        <div class="container-fluid bg-navy text-right text-md-left" data-mobile-menu-open="false" id="mobile_menu">
323            <div class="row">
324                <div class="col-lg-11 col-xl-10 offset-xl-1 col-xxl-8 offset-xxl-2 pr-0 pr-md-15 pr-lg-0">
325                    <nav id="top_menu" class="pt-md-15 pb-15">
326                        
327<style>
328/* ================================================================
329   MEGA MENU — Today Digital
330   ================================================================ */
331
332/* Nav container needs relative positioning for mega panels */
333#mobile_menu { position: relative; }
334
335/* ── TOP-LEVEL LIST ─────────────────────────────────────────── */
336.mega-nav {
337    list-style: none;
338    margin: 0;
339    padding: 0;
340}
341
342/* ── DESKTOP LAYOUT (≥768px) ────────────────────────────────── */
343@media (min-width: 768px) {
344    /* Ensure parent containers don't clip the dropdown panels */
345    #mobile_menu,
346    #top_menu {
347        overflow: visible !important;
348    }
349
350    .mega-nav {
351        display: flex;
352        align-items: stretch;
353    }
354    /* All items static — panels position from #top_menu */
355    .mega-nav > li.is-mega   { position: static; }
356    .mega-nav > li.is-compact { position: static; }
357
358    /* Top-level links */
359    .mega-nav > li > a {
360        display: flex;
361        align-items: center;
362        padding: 16px 13px;
363        color: rgba(255,255,255,0.85);
364        font-size: 13px;
365        font-weight: 600;
366        white-space: nowrap;
367        text-decoration: none;
368        letter-spacing: 0.2px;
369        transition: color 0.15s, background 0.15s;
370        border-bottom: 2px solid transparent;
371        gap: 5px;
372    }
373    .mega-nav > li > a:hover,
374    .mega-nav > li:hover > a {
375        color: #fff;
376        text-decoration: none;
377        border-bottom-color: rgba(255,255,255,0.3);
378    }
379    /* Caret */
380    .mega-nav .mn-caret { font-size: 9px; opacity: 0.6; }
381    /* Mobile toggle icon hidden on desktop */
382    .mn-mobile-icon { display: none; }
383
384    /* Show panels on hover */
385    .mega-nav > li.is-mega:hover .mega-panel,
386    .mega-nav > li.is-mega:focus-within .mega-panel { display: flex; }
387    .mega-nav > li.is-compact:hover .mega-panel,
388    .mega-nav > li.is-compact:focus-within .mega-panel { display: block; }
389}
390
391/* ── MOBILE SIGN-IN ROW ─────────────────────────────────────── */
392/* Visible by default; hidden on desktop with high specificity */
393@media (min-width: 768px) {
394    #top_menu .mn-mobile-auth { display: none !important; }
395}
396/* Mobile styles — #top_menu prefix gives ID-level specificity */
397@media (max-width: 767px) {
398    #top_menu .mn-mobile-auth {
399        display: block !important;
400        padding: 10px 20px 0 !important;
401        box-sizing: border-box !important;
402        width: 100% !important;
403        text-align: left !important;
404    }
405    #top_menu .mn-mobile-auth .mn-auth-link {
406        display: flex !important;
407        align-items: center !important;
408        padding: 13px 0 !important;
409        color: rgba(255,255,255,0.88) !important;
410        font-size: 15px !important;
411        font-weight: 600 !important;
412        text-decoration: none !important;
413        text-align: left !important;
414        border-bottom: 1px solid rgba(255,255,255,0.1) !important;
415        width: 100% !important;
416        box-sizing: border-box !important;
417    }
418    #top_menu .mn-mobile-auth .mn-auth-link:hover { color: #fff !important; }
419}
420
421/* ── MOBILE MENU: hide when collapsed to prevent white-space flash ── */
422@media (max-width: 767px) {
423    #mobile_menu[data-mobile-menu-open="false"] {
424        display: none !important;
425        height: 0 !important;
426        overflow: hidden !important;
427    }
428}
429
430/* ── MOBILE LAYOUT (<768px) ─────────────────────────────────── */
431/* Prefix all rules with #top_menu to get ID specificity (1-x-x),
432   which beats Bootstrap's .text-right !important (0-x-x with !important) */
433@media (max-width: 767px) {
434    #top_menu .mega-nav {
435        display: block !important;
436        padding: 10px 20px 30px !important;
437        width: 100% !important;
438        box-sizing: border-box !important;
439        margin: 0 !important;
440        list-style: none !important;
441        text-align: left !important;
442    }
443    /* All li elements, including WP-generated variants */
444    #top_menu .mega-nav li {
445        display: block !important;
446        position: static !important;
447        float: none !important;
448        width: 100% !important;
449        box-sizing: border-box !important;
450        text-align: left !important;
451    }
452    #top_menu .mega-nav > li {
453        border-bottom: 1px solid rgba(255,255,255,0.1) !important;
454    }
455    #top_menu .mega-nav > li:last-child {
456        border-bottom: none !important;
457    }
458    /* Top-level links */
459    #top_menu .mega-nav > li > a {
460        display: flex !important;
461        justify-content: space-between !important;
462        align-items: center !important;
463        padding: 13px 0 !important;
464        color: rgba(255,255,255,0.88) !important;
465        font-size: 15px !important;
466        font-weight: 600 !important;
467        text-align: left !important;
468        text-decoration: none !important;
469        background: transparent !important;
470        border: none !important;
471        width: 100% !important;
472        box-sizing: border-box !important;
473        line-height: 1.3 !important;
474    }
475    #top_menu .mega-nav > li > a:hover { color: #fff !important; }
476
477    /* Hide desktop caret; show accordion icon */
478    #top_menu .mega-nav .mn-caret { display: none !important; }
479    #top_menu .mega-nav .mn-mobile-icon {
480        display: inline-block !important;
481        flex-shrink: 0 !important;
482        font-size: 20px !important;
483        font-weight: 300 !important;
484        color: rgba(255,255,255,0.5) !important;
485        line-height: 1 !important;
486        margin-left: 10px !important;
487    }
488}
489
490/* ── MEGA PANEL (full-width) ────────────────────────────────── */
491.mega-panel {
492    display: none;
493    position: absolute;
494    top: 100%;
495    left: 50%;
496    transform: translateX(-50%);
497    width: 620px;
498    background: #ffffff;
499    border-top: 3px solid #e9501d;
500    box-shadow: 0 12px 36px rgba(0,0,0,0.14);
501    z-index: 9999;
502    padding: 24px 32px 28px;
503    gap: 0;
504}
505
506/* ── COMPACT DROPDOWN (narrow) ──────────────────────────────── */
507.mega-panel.is-compact-panel {
508    display: none;
509    position: absolute;
510    top: 100%;
511    left: 0;
512    width: 240px;
513    background: #ffffff;
514    border-top: 3px solid #e9501d;
515    box-shadow: 0 12px 36px rgba(0,0,0,0.14);
516    z-index: 9999;
517    padding: 10px 0;
518    flex-direction: column;
519}
520.mega-panel.is-compact-panel.align-right {
521    left: auto;
522    right: 0;
523}
524
525/* ── PANEL INTERNALS ────────────────────────────────────────── */
526.mega-col {
527    flex: 1 1 0%;
528    min-width: 0;
529    padding-right: 24px;
530    border-right: 1px solid #e8ecf2;
531    margin-right: 24px;
532}
533.mega-col:last-child {
534    padding-right: 0;
535    border-right: none;
536    margin-right: 0;
537}
538
539.mega-col-heading {
540    display: block;
541    width: 100%;
542    font-size: 9px;
543    font-weight: 800;
544    letter-spacing: 2.5px;
545    text-transform: uppercase;
546    color: #e9501d;
547    margin: 0 0 12px 0;
548    padding-bottom: 8px;
549    border-bottom: 1px solid #e8ecf2;
550}
551/* Headingless column — pad top to align first link with headed columns */
552.mega-col--no-heading {
553    padding-top: 32px;
554}
555
556/* Links inside mega panels */
557.mega-link {
558    display: block;
559    color: #0B1C3A;
560    font-size: 12.5px;
561    font-weight: 500;
562    padding: 5px 0;
563    text-decoration: none;
564    transition: color 0.12s;
565    line-height: 1.45;
566    overflow-wrap: break-word;
567    word-break: break-word;
568}
569.mega-link:hover { color: #1d6ec5; text-decoration: none; }
570
571/* Links inside compact dropdowns */
572.mega-panel.is-compact-panel .mega-link {
573    padding: 9px 18px;
574    font-size: 13px;
575    color: #0B1C3A;
576    border-bottom: 1px solid #f0f3f8;
577}
578.mega-panel.is-compact-panel .mega-link:last-child { border-bottom: none; }
579.mega-panel.is-compact-panel .mega-link:hover { background: #f0f5fc; color: #1d6ec5; }
580
581.compact-heading {
582    font-size: 9px;
583    font-weight: 800;
584    letter-spacing: 2px;
585    text-transform: uppercase;
586    color: #e9501d;
587    padding: 0 18px 8px;
588    margin: 0 0 6px 0;
589    border-bottom: 1px solid #e8ecf2;
590}
591
592/* ── MOBILE ACCORDION — keep dark theme ─────────────────────── */
593@media (max-width: 767px) {
594    /* All panels fully reset — cancel all desktop absolute positioning */
595    #top_menu .mega-panel,
596    #top_menu .mega-panel.is-compact-panel {
597        position: static !important;
598        display: none !important;
599        box-shadow: none !important;
600        border: none !important;
601        padding: 2px 0 10px 12px !important;
602        background: transparent !important;
603        flex-direction: column !important;
604        width: 100% !important;
605        box-sizing: border-box !important;
606        transform: none !important;
607        left: auto !important;
608        right: auto !important;
609        top: auto !important;
610        z-index: auto !important;
611        text-align: left !important;
612    }
613    /* Open state */
614    #top_menu .mega-panel.mn-open,
615    #top_menu .mega-panel.is-compact-panel.mn-open {
616        display: flex !important;
617    }
618    /* Columns stack vertically */
619    #top_menu .mega-col {
620        display: block !important;
621        width: 100% !important;
622        border-right: none !important;
623        margin: 0 !important;
624        padding-right: 0 !important;
625    }
626    /* Headings */
627    #top_menu .mega-col-heading {
628        display: block !important;
629        margin-top: 8px !important;
630        font-size: 9px !important;
631        text-align: left !important;
632        color: rgba(255,255,255,0.4) !important;
633        border-bottom: 1px solid rgba(255,255,255,0.1) !important;
634    }
635    #top_menu .compact-heading {
636        display: block !important;
637        padding: 6px 0 !important;
638        margin-bottom: 2px !important;
639        font-size: 9px !important;
640        text-align: left !important;
641        color: rgba(255,255,255,0.4) !important;
642        border-bottom: 1px solid rgba(255,255,255,0.1) !important;
643    }
644    /* Panel links */
645    #top_menu .mega-panel .mega-link,
646    #top_menu .mega-panel.is-compact-panel .mega-link {
647        display: block !important;
648        padding: 7px 0 !important;
649        font-size: 14px !important;
650        color: rgba(255,255,255,0.75) !important;
651        background: transparent !important;
652        border: none !important;
653        text-decoration: none !important;
654        text-align: left !important;
655    }
656    #top_menu .mega-panel .mega-link:hover,
657    #top_menu .mega-panel.is-compact-panel .mega-link:hover {
658        color: #fff !important;
659    }
660}
661/* ── TRENDING TICKER ────────────────────────────────────────── */
662/* Always hidden — JS shows it on desktop after measuring 'More' position */
663.mn-ticker-outer { display: none; }
664
665@media (min-width: 768px) {
666    /* Nav is the positioning anchor */
667    #top_menu { position: relative; }
668
669    /* Ticker floats absolutely after 'More' — left/width injected by JS */
670    .mn-ticker-outer {
671        position: absolute;
672        top: 0;
673        bottom: 0;
674        overflow: hidden;
675        align-items: center;
676        padding-left: 4px;
677        box-sizing: border-box;
678        /* display switched to flex by JS */
679    }
680    .mn-ticker-label {
681        flex-shrink: 0;
682        font-size: 9px;
683        font-weight: 800;
684        letter-spacing: 2px;
685        text-transform: uppercase;
686        color: #ffffff;
687        margin-right: 10px;
688        white-space: nowrap;
689        padding: 3px 8px;
690        background: rgba(255,255,255,0.15);
691        border-radius: 2px;
692    }
693    .mn-ticker-track-wrap {
694        flex: 1;
695        overflow: hidden;
696        position: relative;
697        height: 1.4em;
698        min-width: 0;
699    }
700    .mn-ticker-track {
701        display: inline-flex;
702        gap: 40px;
703        white-space: nowrap;
704        position: absolute;
705        top: 50%;
706        transform: translateY(-50%);
707        animation: mn-scroll 40s linear infinite;
708    }
709    .mn-ticker-track:hover { animation-play-state: paused; }
710    .mn-ticker-item {
711        color: rgba(255,255,255,0.82);
712        font-size: 12px;
713        font-weight: 500;
714        text-decoration: none;
715        white-space: nowrap;
716        transition: color 0.15s;
717    }
718    .mn-ticker-item:hover { color: #fff; text-decoration: none; }
719    @keyframes mn-scroll {
720        0%   { transform: translateY(-50%) translateX(0); }
721        100% { transform: translateY(-50%) translateX(-50%); }
722    }
723}
724</style>
725
726<!-- ── Mobile sign-in row — hidden on desktop, sits inside the nav container ── -->
727<div class="mn-mobile-auth">
728            <a href="https://www.cxtoday.com/account/?redirect_to=https%3A%2F%2Fwww.cxtoday.com%2F" class="mn-auth-link">
729            Sign In / Sign Up
730        </a>
731    </div>
732
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890            <h1 class="m-0">Latest News</h1>
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893                        <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="feature-card bg-white box-shadow">
894                            <div class="feature-card-image">
895                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="feature-card-img">                            </div>
896                            <div class="feature-card-body">
897                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Engagement…</span>
898                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Notifications to Revenue Drivers: Turning Support Chann…</span>
899                            </div>
900                        </a>
901                    </div>
902                    <div data-aos="fade-up" data-aos-delay="000"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
903    
904<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
905    <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="row h-100 align-content-start">
906        <div class="col-6 col-md-12">
907            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/w
907p-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="w-100">        </div>
908        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
909                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Engagement Platforms</p>
910            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
911                From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines            </p>
912                    </div>
913    </a>
914    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
915                        <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="feature-card bg-white box-shadow">
916                            <div class="feature-card-image">
917                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                            </div>
918                            <div class="feature-card-body">
919                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,…</span>
920                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Teams Recording to Conversation Intelligence: How Organ…</span>
921                            </div>
922                        </a>
923                    </div>
924                    <div data-aos="fade-up" data-aos-delay="100"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
925    
926<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
927    <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="row h-100 align-content-start">
928        <div class="col-6 col-md-12">
929            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
930        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
931                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy &amp; Compliance</p>
932            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
933                From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call            </p>
934                    </div>
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957                    AdButler.register(173714, 458755, [728, 90], 'placement_458755_' + opt.place, opt);
958                },
959                opt: {
960                    place: ad_code++,
961                    keywords: abkw,
962                    domain: 'servedbyadbutler.com',
963                    click: 'CLICK_MACRO_PLACEHOLDER'
964                }
965            });
966        </script>
966
967    </div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
968                        <a href="https://www.cxtoday.com/contact-center/the-sale-is-not-complete-until-the-payment-is-complete-five-warning-signs-the-payment-journey-is-losing-customers-sequenceshift-cs-0159/" class="feature-card bg-white box-shadow">
969                            <div class="feature-card-image">
970                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers" loading="lazy" class="feature-card-img">                            </div>
971                            <div class="feature-card-body">
972                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Contact Center &amp; Omnichan…</span>
973                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The Sale Is Not Complete Until the Payment Is Complete: Five…</span>
974                            </div>
975                        </a>
976                    </div>
977                    <div data-aos="fade-up" data-aos-delay="200"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
978    
979<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
980    <a href="https://www.cxtoday.com/contact-center/the-sale-is-not-complete-until-the-payment-is-complete-five-warning-signs-the-payment-journey-is-losing-customers-sequenceshift-cs-0159/" class="row h-100 align-content-start">
981        <div class="col-6 col-md-12">
982            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/SequenceShift_The-Sale-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers" loading="lazy" class="w-100">        </div>
983        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
984                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Contact Center &amp; Omnichannel​</p>
985            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
986                The Sale Is Not Complete Until the Payment Is Complete: Five Warning Signs the Payment Journey is Losing Customers            </p>
987                    </div>
988    </a>
989    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
990                        <a href="https://www.cxtoday.com/security-privacy-compliance/the-eu-ai-act-is-a-cx-problem-now-ttecdigital-cs-0062/" class="feature-card bg-white box-shadow">
991                            <div class="feature-card-image">
992                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
992p-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                            </div>
993                            <div class="feature-card-body">
994                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,…</span>
995                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The EU AI Act Is a CX Problem Now</span>
996                            </div>
997                        </a>
998                    </div>
999                    <div data-aos="fade-up" data-aos-delay="300"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1000    
1001<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1002    <a href="https://www.cxtoday.com/security-privacy-compliance/the-eu-ai-act-is-a-cx-problem-now-ttecdigital-cs-0062/" class="row h-100 align-content-start">
1003        <div class="col-6 col-md-12">
1004            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/TTEC-EMEA_Demand_Silver_Oct25_Sep26_CX-Q3-A5-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100">        </div>
1005        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1006                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy &amp; Compliance</p>
1007            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1008                The EU AI Act Is a CX Problem Now            </p>
1009                    </div>
1010    </a>
1011    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
1012                        <a href="https://www.cxtoday.com/security-privacy-compliance/manchester-airport-cyberattack-customer-data-governance/" class="feature-card bg-white box-shadow">
1013                            <div class="feature-card-image">
1014                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                            </div>
1015                            <div class="feature-card-body">
1016                                                                    <sp
1016an style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,…</span>
1017                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">The Weakest Security Link in Customer Data May Be Hiding Out…</span>
1018                            </div>
1019                        </a>
1020                    </div>
1021                    <div data-aos="fade-up" data-aos-delay="400"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1022    
1023<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1024    <a href="https://www.cxtoday.com/security-privacy-compliance/manchester-airport-cyberattack-customer-data-governance/" class="row h-100 align-content-start">
1025        <div class="col-6 col-md-12">
1026            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/datatics-SM-NW-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
1027        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1028                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy &amp; Compliance</p>
1029            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1030                The Weakest Security Link in Customer Data May Be Hiding Outside the CRM            </p>
1031                    </div>
1032    </a>
1033    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
1034                        <a href="https://www.cxtoday.com/customer-analytics-intelligence/aeo-is-not-seo-with-a-new-acronym-the-metrics-cx-leaders-need-to-track-now-sprinklr-cs-0195/" class="feature-card bg-white box-shadow">
1035                            <div class="feature-card-image">
1036                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                            </div>
1037                            <div class="feature-card-body">
1038                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analytics…</span>
1039                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Ne…</span>
1040                            </div>
1041                        </a>
1042                    </div>
1043                    <div data-aos="fade-up" data-aos-delay="500"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1044    
1045<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1046    <a href="https://www.cxtoday.com/customer-analytics-intelligence/aeo-is-not-seo-with-a-new-acronym-the-metrics-cx-leaders-need-to-track-now-sprinklr-cs-0195/" class="row h-100 align-content-start">
1047        <div class="col-6 col-md-12">
1048            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/w
1048p-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sprinklr_Demand_Silver_Feb26_Jan27_CX-S2-A4-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100">        </div>
1049        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1050                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics &amp; Intelligence</p>
1051            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1052                AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now            </p>
1053                    </div>
1054    </a>
1055    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
1056                        <a href="https://www.cxtoday.com/contact-center/contextual-messaging-is-the-new-cx-gold-standard-mmdsmart-explains-mmdsmart-cs-0226/" class="feature-card bg-white box-shadow">
1057                            <div class="feature-card-image">
1058                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                            </div>
1059                            <div class="feature-card-body">
1060                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Contact Center &amp; Omnichan…</span>
1061                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Contextual Messaging is the New CX Gold Standard, MMDSmart E…</span>
1062                            </div>
1063                        </a>
1064                    </div>
1065                    <div data-aos="fade-up" data-aos-delay="600"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1066    
1067<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1068    <a href="https://www.cxtoday.com/contact-center/contextual-messaging-is-the-new-cx-gold-standard-mmdsmart-explains-mmdsmart-cs-0226/" class="row h-100 align-content-start">
1069        <div class="col-6 col-md-12">
1070            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMD-KK-NW-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
1071        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1072                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Contact Center &amp; Omnichannel​</p>
1073            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1074                Contextual Messaging is the New CX Gold Standard, MMDSmart Explains            </p>
1075                    </div>
1076    </a>
1077    </div></div>                    <div class="col-12 d-block d-md-none mt-10 mb-10">
1078                        <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-salesforce-takes-crm-out-of-salesforce/" class="feature-card bg-white box-shadow">
1079                            <div class="feature-card-image">
1080                                <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1080p-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Marc Benioff, CEO, Salesforce at Dreamforce 2026" loading="lazy" class="feature-card-img">                            </div>
1081                            <div class="feature-card-body">
1082                                                                    <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
1083                                                                                                <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Dreamforce 2026: Salesforce Takes CRM Out of Salesforce</span>
1084                            </div>
1085                        </a>
1086                    </div>
1087                    <div data-aos="fade-up" data-aos-delay="700"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1088    
1089<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1090    <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-salesforce-takes-crm-out-of-salesforce/" class="row h-100 align-content-start">
1091        <div class="col-6 col-md-12">
1092            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Salesforce-Dreamforce-2026-Event-News-1-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Marc Benioff, CEO, Salesforce at Dreamforce 2026" loading="lazy" class="w-100">        </div>
1093        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1094                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI &amp; Automation in CX</p>
1095            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1096                Dreamforce 2026: Salesforce Takes CRM Out of Salesforce            </p>
1097                    </div>
1098    </a>
1099    </div></div>                        <div class="col-12 d-block d-md-none mt-10 mb-10">
1100                            <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="feature-card bg-white box-shadow">
1101                                <div class="feature-card-image">
1102                                    <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="feature-card-img">                                </div>
1103                                <div class="feature-card-body">
1104                                                                            <sp
1104an style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
1105                                                                                                            <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">How Dr. Martens Kicked Its CX Strategy Into Gear</span>
1106                                </div>
1107                            </a>
1108                        </div>
1109                        <div data-aos="fade-up" data-aos-delay="800"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1110    
1111<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1112    <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="row h-100 align-content-start">
1113        <div class="col-6 col-md-12">
1114            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="w-100">        </div>
1115        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1116                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI &amp; Automation in CX</p>
1117            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1118                How Dr. Martens Kicked Its CX Strategy Into Gear            </p>
1119                    </div>
1120    </a>
1121    </div></div>                        <div class="col-12 d-block d-md-none mt-10 mb-10">
1122                            <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-customer-intelligence-cx-analytics-round-up/" class="feature-card bg-white box-shadow">
1123                                <div class="feature-card-image">
1124                                    <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Why Customer Intelligence Is Dropping Dashboards" loading="lazy" class="feature-card-img">                                </div>
1125                                <div class="feature-card-body">
1126                                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analytics…</span>
1127                                                                                                            <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why Customer Intelligence Is Dropping Dashboards</span>
1128                                </div>
1129                            </a>
1130                        </div>
1131                        <div data-aos="fade-up" data-aos-delay="900"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1132    
1133<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1134    <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-customer-intelligence-cx-analytics-round-up/" class="row h-100 align-content-start">
1135        <div class="col-6 col-md-12">
1136            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/w
1136p-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Why-Customer-Intelligence-Is-Dropping-Dashboards-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Why Customer Intelligence Is Dropping Dashboards" loading="lazy" class="w-100">        </div>
1137        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1138                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics &amp; Intelligence</p>
1139            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1140                Why Customer Intelligence Is Dropping Dashboards            </p>
1141                    </div>
1142    </a>
1143    </div></div>                        <div class="col-12 d-block d-md-none mt-10 mb-10">
1144                            <a href="https://www.cxtoday.com/event-news/cx-awards-2026-spotlight-the-engagement-advocacy-layer/" class="feature-card bg-white box-shadow">
1145                                <div class="feature-card-image">
1146                                    <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="A network graphic representing the CX Awards Engagement and Advocacy layer, celebrating the best customer community platform awards and employee advocacy platforms." loading="lazy" class="feature-card-img">                                </div>
1147                                <div class="feature-card-body">
1148                                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Event News</span>
1149                                                                                                            <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">CX Awards 2026 Spotlight: The Engagement &#038; Advocacy Lay…</span>
1150                                </div>
1151                            </a>
1152                        </div>
1153                        <div data-aos="fade-up" data-aos-delay="1000"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1154    
1155<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1156    <a href="https://www.cxtoday.com/event-news/cx-awards-2026-spotlight-the-engagement-advocacy-layer/" class="row h-100 align-content-start">
1157        <div class="col-6 col-md-12">
1158            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1024x576.jpg 1024w, https://www.cxtoday.com/w
1158p-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CXA-Article-13-EngagementAdvocacy-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="A network graphic representing the CX Awards Engagement and Advocacy layer, celebrating the best customer community platform awards and employee advocacy platforms." loading="lazy" class="w-100">        </div>
1159        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1160                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Event News</p>
1161            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1162                CX Awards 2026 Spotlight: The Engagement &#038; Advocacy Layer            </p>
1163                    </div>
1164    </a>
1165    </div></div>    </div>
1166
1167            <div class="row">
1168            <div class="col-12 text-center mt-20 mb-40">
1169                <a href="/latest-news/" class="button bg-grey fw-b">View All Latest News</a>
1170            </div>
1171        </div>
1172    
1173    </div>
1174
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1207    
1208                        <!-- Interviews -->
1209                        
1210    <style>
1211        .feature-card-title {
1212            display: -webkit-box;
1213            -webkit-box-orient: vertical;
1214            -webkit-line-clamp: 2;
1215            overflow-wrap: break-word;
1216            overflow: hidden;
1217        }
1218    </style>
1219    <div class="interviews-block mt-30" >
1220        <div class="row">
1221            <div class="col-12 mb-15">
1222                <h1 class="m-0">Interviews</h1>
1223            </div>
1224                            <div class="col-12 d-block d-md-none mt-10 mb-10">
1225                    <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="feature-card bg-white box-shadow">
1226                        <div class="feature-card-image">
1227                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="feature-card-img">                        </div>
1228                        <div class="feature-card-body">
1229                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
1230                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">How Dr. Martens Kicked Its CX Strategy Into Gear</span>
1231                        </div>
1232                    </a>
1233                </div>
1234                <div data-aos="fade-up" data-aos-delay="000"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1235    
1236<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1237    <a href="https://www.cxtoday.com/ai-automation-in-cx/how-dr-martens-kicked-its-cx-strategy-into-gear/" class="row h-100 align-content-start">
1238        <div class="col-6 col-md-12">
1239            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Sean-DR-Martens-2-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dr. Martens CTAIO Graham Calder explains how Salesforce and AWS helped rebuild the brand's customer care strategy" loading="lazy" class="w-100">        </div>
1240        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1241                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI &amp; Automation in CX</p>
1242            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1243                How Dr. Martens Kicked Its CX Strategy Into Gear            </p>
1244                    </div>
1245    </a>
1246    </div></div>                <div class="col-12 d-block d-md-none mt-10 mb-10">
1247                    <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="feature-card bg-white box-shadow">
1248                        <div class="feature-card-image">
1249                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1249p-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="feature-card-img">                        </div>
1250                        <div class="feature-card-body">
1251                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Engagement…</span>
1252                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Notifications to Revenue Drivers: Turning Support Chann…</span>
1253                        </div>
1254                    </a>
1255                </div>
1256                <div data-aos="fade-up" data-aos-delay="100"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1257    
1258<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1259    <a href="https://www.cxtoday.com/customer-engagement-platforms/from-notifications-to-revenue-drivers-turning-support-channels-into-growth-engines-mmdsmart-cs-0226/" class="row h-100 align-content-start">
1260        <div class="col-6 col-md-12">
1261            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/MMDSmart_From-Notifications-1536x864.png 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines" loading="lazy" class="w-100">        </div>
1262        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1263                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Engagement Platforms</p>
1264            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1265                From Notifications to Revenue Drivers: Turning Support Channels into Growth Engines            </p>
1266                    </div>
1267    </a>
1268    </div></div>                <div class="col-12 d-block d-md-none mt-10 mb-10">
1269                    <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="feature-card bg-white box-shadow">
1270                        <div class="feature-card-image">
1271                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="" loading="lazy" class="feature-card-img">                        </div>
1272                        <div class="feature-card-body">
1273                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Security,…</span>
1274                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">From Teams Recording to Conversation Intelligence: How Organ…</span>
1275                        </div>
1276                    </a>
1277                </div>
1278                <div data-aos="fade-up" data-aos-delay="200"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1279    
1280<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1281    <a href="https://www.cxtoday.com/security-privacy-compliance/from-teams-recording-to-conversation-intelligence-how-organisations-can-get-more-from-every-call-audiocodes-cs-0208/" class="row h-100 align-content-start">
1282        <div class="col-6 col-md-12">
1283            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/audiocodes-GY-ML-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
1284        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1285                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Security, Privacy &amp; Compliance</p>
1286            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1287                From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call            </p>
1288                    </div>
1289    </a>
1290    </div></div>                <div class="col-12 d-block d-md-none mt-10 mb-10">
1291                    <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-resolution-rates-customer-service-cx/" class="feature-card bg-white box-shadow">
1292                        <div class="feature-card-image">
1293                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Why AI Can Be Right and Still Get CX Wrong" loading="lazy" class="feature-card-img">                        </div>
1294                        <div class="feature-card-body">
1295                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">Customer Analytics…</span>
1296                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why AI Can Be Right and Still Get CX Wrong</span>
1297                        </div>
1298                    </a>
1299                </div>
1300                <div data-aos="fade-up" data-aos-delay="300"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1301    
1302<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1303    <a href="https://www.cxtoday.com/customer-analytics-intelligence/ai-resolution-rates-customer-service-cx/" class="row h-100 align-content-start">
1304        <div class="col-6 col-md-12">
1305            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/w
1305p-content/uploads/2026/09/telus-ML-FR.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/telus-ML-FR-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Why AI Can Be Right and Still Get CX Wrong" loading="lazy" class="w-100"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
1306        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1307                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">Customer Analytics &amp; Intelligence</p>
1308            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1309                Why AI Can Be Right and Still Get CX Wrong            </p>
1310                    </div>
1311    </a>
1312    </div></div>                <div class="col-12 d-block d-md-none mt-10 mb-10">
1313                    <a href="https://www.cxtoday.com/crm/crm-complexity-contact-center-ai/" class="feature-card bg-white box-shadow">
1314                        <div class="feature-card-image">
1315                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="CRM Complexity Is Breaking Customer Experience" loading="lazy" class="feature-card-img">                        </div>
1316                        <div class="feature-card-body">
1317                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">CRM &amp; Customer Data Manag…</span>
1318                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Why Claudeforce Indicates CRM Complexity Is Breaking Custome…</span>
1319                        </div>
1320                    </a>
1321                </div>
1322                <div data-aos="fade-up" data-aos-delay="400"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1323    
1324<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1325    <a href="https://www.cxtoday.com/crm/crm-complexity-contact-center-ai/" class="row h-100 align-content-start">
1326        <div class="col-6 col-md-12">
1327            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/CRM-breaking-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="CRM Complexity Is Breaking Customer Experience" loading="lazy" class="w-100">        </div>
1328        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1329                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">CRM &amp; Customer Data Management</p>
1330            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1331                Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience            </p>
1332                    </div>
1333    </a>
1334    </div></div>                <div class="col-12 d-block d-md-none mt-10 mb-10">
1335                    <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-roundup-salesforce-has-an-easy-button-for-ai-but-cx-leaders-still-face-the-hard-decisions/" class="feature-card bg-white box-shadow">
1336                        <div class="feature-card-image">
1337                            <img loading="lazy" width="100px" height="70px" src="https://www.cxtoday.com/w
1337p-content/uploads/2026/09/Liz-Miller-thumbnail.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1536x864.jpg 1536w" sizes="(max-width: 100px) 100vw, 100px" alt="Dreamforce 2026 Salesforce Slack Liz Miller AI UC CX Agentforce AIforce" loading="lazy" class="feature-card-img">                        </div>
1338                        <div class="feature-card-body">
1339                                                            <span style="font-size:8px;" class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
1340                                                                                    <span style="font-size:11px;" class="d-block fc-navy fw-b fs-13 feature-card-title">Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for…</span>
1341                        </div>
1342                    </a>
1343                </div>
1344                <div data-aos="fade-up" data-aos-delay="500"  class="col-md-4 d-none d-md-block mt-15 mb-15 mt-sm-10 mb-sm-10 mt-md-20 mb-md-20" >
1345    
1346<div class="post-card bg-white box-shadow pr-5 pr-md-0 h-100" >
1347    <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-roundup-salesforce-has-an-easy-button-for-ai-but-cx-leaders-still-face-the-hard-decisions/" class="row h-100 align-content-start">
1348        <div class="col-6 col-md-12">
1349            <img loading="lazy" width="373px"  src="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Liz-Miller-thumbnail-1536x864.jpg 1536w" sizes="(max-width: 373px) 100vw, 373px" alt="Dreamforce 2026 Salesforce Slack Liz Miller AI UC CX Agentforce AIforce" loading="lazy" class="w-100" data-video-gif="https://www.cxtoday.com/wp-content/uploads/2026/09/Dreamforce_2026_Salesforce_Has_an_Easy_Button_for_AI_But_C-ezgif.com-crop.gif"><span class="icon-play fc-primary d-flex justify-content-center align-items-center fs-10 p-10"></span>        </div>
1350        <div class="col-6 col-md-12 post-card-content pl-0 pl-sm-30 pt-xs-10 pt-sm-5 pt-md-15 pt-lg-20 pr-xs-20 pr-md-50 pb-xs-10 pb-md-15 my-auto">
1351                        <p class="post-card-category fc-primary d-none d-sm-block fs-xs-10 fw-m mb-5">AI &amp; Automation in CX</p>
1352            <p class="post-card-title fs-13 fs-xs-16 fw-b mt-0 mb-0 fc-navy">
1353                Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.            </p>
1354                    </div>
1355    </a>
1356    </div></div>        </div>
1357        <div class="row">
1358            <div class="col-12 text-center mt-20 mb-10">
1359                                    <a href="https://www.cxtoday.com/type/interview/" class="button bg-grey fw-b">View All Interviews</a>
1360                            </div>
1361        </div>
1362    </div>
1363
1364                        <!-- Features -->
1365                        
1366
1367    <style>
1368        .feature-card {
1369            display: block;
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1378            display: block;
1379            width: 100%;
1380            height: 110px;
1381            object-fit: cover;
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1383        .feature-card-title {
1384            display: -webkit-box;
1385            -webkit-box-orient: vertical;
1386            -webkit-line-clamp: 2;
1387            overflow-wrap: break-word;
1388            overflow: hidden;
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1390        .feature-card-body {
1391            padding: 10px;
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1414
1415    <div class="features-block mt-30" >
1416        <div class="row">
1417            <div class="col-12 mb-15">
1418                <h1 class="m-0">Features</h1>
1419            </div>
1420                            <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="000">
1421                    <a href="https://www.cxtoday.com/customer-engagement-journey-orchestration/adobe-ceo-anil-chakravarthy-cx-orchestration/" class="feature-card bg-white box-shadow h-100">
1422                        <div class="feature-card-image">
1423                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
1423p-content/uploads/2026/09/New-adobe-CEO-and-orchestration.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/New-adobe-CEO-and-orchestration.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/New-adobe-CEO-and-orchestration-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/New-adobe-CEO-and-orchestration-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/New-adobe-CEO-and-orchestration-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/New-adobe-CEO-and-orchestration-1536x864.jpg 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Anil Chakravarthy, Adobe’s incoming CEO, and the future of customer experience orchestration" loading="lazy" class="feature-card-img">                        </div>
1424                        <div class="feature-card-body">
1425                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Customer Engagement…</p>
1426                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Can Adobe’s New CEO Put CX Orchestration at the Center of It…</p>
1427                        </div>
1428                    </a>
1429                </div>
1430                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="100">
1431                    <a href="https://www.cxtoday.com/contact-center/contact-center-emotion-ai-eu-rules/" class="feature-card bg-white box-shadow h-100">
1432                        <div class="feature-card-image">
1433                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/EU-AI-Act-emotion-recognition-1536x864.jpg 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Contact center emotion AI and EU rules for sentiment analysis" loading="lazy" class="feature-card-img">                        </div>
1434                        <div class="feature-card-body">
1435                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Contact Center &amp; Omnichan…</p>
1436                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Could Your Contact Center’s Sentiment Tool Break EU Rules?</p>
1437                        </div>
1438                    </a>
1439                </div>
1440                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="200">
1441                    <a href="https://www.cxtoday.com/ai-automation-in-cx/genesys-ai-alone-wont-fix-broken-cx/" class="feature-card bg-white box-shadow h-100">
1442                        <div class="feature-card-image">
1443                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Genesys-State-of-CX-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Genesys State of CX" loading="lazy" class="feature-card-img">                        </div>
1444                        <div class="feature-card-body">
1445                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">AI &amp; Automation in CX</p>
1446                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Genesys: AI Alone Won’t Fix Broken CX</p>
1447                        </div>
1448                    </a>
1449                </div>
1450                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="300">
1451                    <a href="https://www.cxtoday.com/ai-automation-in-cx/the-end-of-per-seat-saas-how-microsoft-salesforce-and-zoom-are-rewriting-cx-economics/" class="feature-card bg-white box-shadow h-100">
1452                        <div class="feature-card-image">
1453                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
1453p-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/Per-Seat-Pricing-Microsoft-Zoom-Salesforce-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Per Seat Pricing Microsoft Zoom Salesforce" loading="lazy" class="feature-card-img">                        </div>
1454                        <div class="feature-card-body">
1455                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">AI &amp; Automation in CX</p>
1456                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoo…</p>
1457                        </div>
1458                    </a>
1459                </div>
1460                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="400">
1461                    <a href="https://www.cxtoday.com/ai-automation-in-cx/why-cx-leaders-should-pay-attention-to-bill-gates-ai-warning/" class="feature-card bg-white box-shadow h-100">
1462                        <div class="feature-card-image">
1463                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/Bill-Gates-AI-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Bill Gates AI" loading="lazy" class="feature-card-img">                        </div>
1464                        <div class="feature-card-body">
1465                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">AI &amp; Automation in CX</p>
1466                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Bill Gates AI Warning Should Shake CX Leaders</p>
1467                        </div>
1468                    </a>
1469                </div>
1470                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="500">
1471                    <a href="https://www.cxtoday.com/ai-automation-in-cx/servicenow-salesforce-and-synthflow-expose-the-operational-issues-behind-agentic-cx/" class="feature-card bg-white box-shadow h-100">
1472                        <div class="feature-card-image">
1473                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow-.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow-.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow--300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow--1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow--768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/CX-AI-ServiceNow-Salesforce-Synthflow--1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="CX AI ServiceNow Salesforce Synthflow" loading="lazy" class="feature-card-img">                        </div>
1474                        <div class="feature-card-body">
1475                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">AI &amp; Automation in CX</p>
1476                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">ServiceNow, Salesforce, and Synthflow expose the operational…</p>
1477                        </div>
1478                    </a>
1479                </div>
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1481                    <a href="https://www.cxtoday.com/contact-center/ai-pricing-models-cx-contact-center-guide/" class="feature-card bg-white box-shadow h-100">
1482                        <div class="feature-card-image">
1483                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
1483p-content/uploads/2026/08/AI-pricing-guide.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/AI-pricing-guide.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/AI-pricing-guide-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/AI-pricing-guide-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/AI-pricing-guide-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/AI-pricing-guide-1536x864.jpg 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="AI pricing models in CX guide for contact center leaders" loading="lazy" class="feature-card-img">                        </div>
1484                        <div class="feature-card-body">
1485                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Contact Center &amp; Omnichan…</p>
1486                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">The Ultimate Guide to CX AI Pricing: Which Model is Right fo…</p>
1487                        </div>
1488                    </a>
1489                </div>
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1491                    <a href="https://www.cxtoday.com/security-privacy-compliance/why-workforce-experience-is-now-a-data-protection-issue-for-enterprises/" class="feature-card bg-white box-shadow h-100">
1492                        <div class="feature-card-image">
1493                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/20260819-employee-ex-1536x864.jpg 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="" loading="lazy" class="feature-card-img">                        </div>
1494                        <div class="feature-card-body">
1495                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Security,…</p>
1496                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Why Workforce Experience Is Now a Data Protection Issue For …</p>
1497                        </div>
1498                    </a>
1499                </div>
1500                        </div>
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1524                <h1 class="m-0">Explainers</h1>
1525            </div>
1526                            <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="000">
1527                    <a href="https://www.cxtoday.com/crm/optimove-ai-agentic-marketing/" class="feature-card bg-white box-shadow h-100">
1528                        <div class="feature-card-image">
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1530                        <div class="feature-card-body">
1531                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">CRM &amp; Customer Data Manag…</p>
1532                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Optimove AI Is Betting Big on Agentic Marketing. Most CRM Te…</p>
1533                        </div>
1534                    </a>
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1538                        <div class="feature-card-image">
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1540                        <div class="feature-card-body">
1541                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Contact Center &amp; Omnichan…</p>
1542                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Sprinklr Service and the Shift from AI Explainability to AI …</p>
1543                        </div>
1544                    </a>
1545                </div>
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1548                        <div class="feature-card-image">
1549                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/SAS.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/SAS.png 1672w, https://www.cxtoday.com/wp-content/uploads/2026/08/SAS-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/SAS-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/SAS-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/SAS-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="SAS Customer Intelligence 360, SAS AI, Intelligent marketing" loading="lazy" class="feature-card-img">                        </div>
1550                        <div class="feature-card-body">
1551                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Customer Analytics…</p>
1552                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">SAS Customer Intelligence 360 Claims 4x Faster Campaigns. Wh…</p>
1553                        </div>
1554                    </a>
1555                </div>
1556                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="300">
1557                    <a href="https://www.cxtoday.com/ai-automation-in-cx/the-flatbot-is-dead-the-real-cx-question-is-what-replaces-it/" class="feature-card bg-white box-shadow h-100">
1558                        <div class="feature-card-image">
1559                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
1559p-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/09/Flatbot-versus-Agentic-AI-Bots-in-CX-1536x864.jpg 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Flatbot versus Agentic AI Bots in CX" loading="lazy" class="feature-card-img">                        </div>
1560                        <div class="feature-card-body">
1561                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">AI &amp; Automation in CX</p>
1562                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">The Flatbot Is Dead. The Real CX Question Is What Replaces I…</p>
1563                        </div>
1564                    </a>
1565                </div>
1566                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="400">
1567                    <a href="https://www.cxtoday.com/crm/alation-data-intelligence/" class="feature-card bg-white box-shadow h-100">
1568                        <div class="feature-card-image">
1569                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/Alation.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/Alation.png 1672w, https://www.cxtoday.com/wp-content/uploads/2026/08/Alation-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/Alation-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/Alation-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/Alation-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Alation data intelligence, Alation AIOS, data governance" loading="lazy" class="feature-card-img">                        </div>
1570                        <div class="feature-card-body">
1571                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">CRM &amp; Customer Data Manag…</p>
1572                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Alation Data Intelligence and AIOS: How Deep Does the AI Gov…</p>
1573                        </div>
1574                    </a>
1575                </div>
1576                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="500">
1577                    <a href="https://www.cxtoday.com/customer-engagement-journey-orchestration/plivo-cpaas-journey-orchestration/" class="feature-card bg-white box-shadow h-100">
1578                        <div class="feature-card-image">
1579                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo.png 1672w, https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/Plivo-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Plivo CPaaS, Customer Journey orchestration" loading="lazy" class="feature-card-img">                        </div>
1580                        <div class="feature-card-body">
1581                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Customer Engagement…</p>
1582                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Plivo CPaaS Is Moving Up the Stack: Can It Orchestrate the W…</p>
1583                        </div>
1584                    </a>
1585                </div>
1586                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="600">
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1588                        <div class="feature-card-image">
1589                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/w
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1590                        <div class="feature-card-body">
1591                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Community…</p>
1592                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">How Can Community Platforms Turn Peer Engagement Into Retent…</p>
1593                        </div>
1594                    </a>
1595                </div>
1596                                <div class="col-12 col-md-3 mt-10 mb-10" data-aos="fade-up" data-aos-delay="700">
1597                    <a href="https://www.cxtoday.com/contact-center/pega-customer-service/" class="feature-card bg-white box-shadow h-100">
1598                        <div class="feature-card-image">
1599                            <img loading="lazy" width="200px" height="110px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/Pega.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/Pega.png 1672w, https://www.cxtoday.com/wp-content/uploads/2026/08/Pega-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/Pega-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/Pega-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/Pega-1536x864.png 1536w" sizes="(max-width: 200px) 100vw, 200px" alt="Pega Customer Service, Pega Infinity, agentic customer service" loading="lazy" class="feature-card-img">                        </div>
1600                        <div class="feature-card-body">
1601                                                            <p class="fc-primary fw-m fs-12 m-0 mb-5">Contact Center &amp; Omnichan…</p>
1602                                                                                    <p class="fc-navy fw-b fs-13 m-0 feature-card-title">Pegasystems Has Put a Price on Agentic Customer Service. Buy…</p>
1603                        </div>
1604                    </a>
1605                </div>
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1657        <div class="row">
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1659                <h1 class="m-0">Guides</h1>
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1661
1662                            <div class="col-12 col-md-6 mb-15">
1663                    <div class="bg-white border box-shadow pt-5 pb-5 pl-20 pr-20">
1664                                                    <a href="https://www.cxtoday.com/ai-automation-in-cx/dreamforce-2026-cx-leaders/" class="guide
1664-item border-top">
1665                                <img loading="lazy" width="90px" height="60px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5.png" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5.png 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5-300x169.png 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5-1024x576.png 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5-768x432.png 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/NEW-FEATURED-IMAGES-5-1536x864.png 1536w" sizes="(max-width: 90px) 100vw, 90px" alt="Dreamforce 2026 explores Salesforce Agentforce for customer experience leaders." loading="lazy" class="guide-item-thumb">                                <span class="guide-item-content">
1666                                                                            <span class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
1667                                                                                                            <span class="d-block fc-navy fw-b fs-14 guide-item-title">A Guide to Dreamforce 2026: What CX Leaders Need to Know Abo…</span>
1668                                </span>
1669                            </a>
1670                                                    <a href="https://www.cxtoday.com/crm/gartner-magic-quadrant-crm-sales-platforms-2026/" class="guide-item border-top">
1671                                <img loading="lazy" width="90px" height="60px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms.jpg 1600w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms-300x169.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms-1024x576.jpg 1024w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms-768x432.jpg 768w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-salesplatforms-1536x864.jpg 1536w" sizes="(max-width: 90px) 100vw, 90px" alt="Gartner Magic Quadrant for CRM Sales Platforms 2026" loading="lazy" class="guide-item-thumb">                                <span class="guide-item-content">
1672                                                                            <span class="d-block fc-primary fw-m fs-12 mb-5">CRM &amp; Customer Data Manag…</span>
1673                                                                                                            <span class="d-block fc-navy fw-b fs-14 guide-item-title">Gartner Magic Quadrant for CRM Sales Platforms 2026: The Run…</span>
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1677                                <img loading="lazy" width="90px" height="60px" src="https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-knowledgemanagement.jpg" srcset="https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-knowledgemanagement.jpg 850w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-knowledgemanagement-300x150.jpg 300w, https://www.cxtoday.com/wp-content/uploads/2026/08/magicquadrant-knowledgemanagement-768x384.jpg 768w" sizes="(max-width: 90px) 100vw, 90px" alt="Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026" loading="lazy" class="guide-item-thumb">                                <span class="guide-item-content">
1678                                                                            <span class="d-block fc-primary fw-m fs-12 mb-5">Customer Analytics…</span>
1679                                                                                                            <span class="d-block fc-navy fw-b fs-14 guide-item-title">The Inaugural Gartner Magic Quadrant for Customer Service Kn…</span>
1680                                </span>
1681                            </a>
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1684                                                                            <span class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
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1706                                                                            <span class="d-block fc-primary fw-m fs-12 mb-5">AI &amp; Automation in CX</span>
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1911
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1913
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1915
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1928<!-- Cached page generated by WP-Super-Cache on 2026-09-24 15:49:07 -->
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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.