1<!DOCTYPE html><html lang="en-GB" class="__variable_8adcd2 __variable_46451f __variable_1f5468 __variable_7f71d1" data-publication="cxtoday"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" as="image" imageSrcSet="/_next/image?url=%2Fbrand%2Fcx-today-logo.png&w=1080&q=75 1x, /_next/image?url=%2Fbrand%2Fcx-today-logo.png&w=1920&q=75 2x"/><link rel="stylesheet" href="/_next/static/css/210bb4e371a91dce.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/aa62077cb90326ac.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/chunks/webpack-ec11069a1bc4068a.js"/>
1<script src="/_next/static/chunks/4bd1b696-100b9d70ed4e49c1.js" async=""></script>
1<script src="/_next/static/chunks/1255-cf02c4775860a5ab.js" async=""></script>
1<script src="/_next/static/chunks/main-app-5137602289e39e48.js" async=""></script>
1<script src="/_next/static/chunks/app/global-error-2fed9c1d34af02d7.js" async=""></script>
1<script src="/_next/static/chunks/44530001-699706df5f232cb6.js" async=""></script>
1<script src="/_next/static/chunks/2619-04bc32f026a0d946.js" async=""></script>
1<script src="/_next/static/chunks/5239-0a1ac76c84eea57d.js" async=""></script>
1<script src="/_next/static/chunks/5402-d7f3cec25e893969.js" async=""></script>
1<script src="/_next/static/chunks/5307-6b8b0605f598d50a.js" async=""></script>
1<script src="/_next/static/chunks/9208-2b625ab804b348a7.js" async=""></script>
1<script src="/_next/static/chunks/app/about/page-c5c9bc584d4ac179.js" async=""></script>
1<script src="/_next/static/chunks/6798-693a7a61657f2396.js" async=""></script>
1<script src="/_next/static/chunks/5729-6714c046350a5f6c.js" async=""></script>
1<script src="/_next/static/chunks/app/layout-0f49cfc47b9f6bf7.js" async=""></script>
1<script src="/_next/static/chunks/app/error-a359b7d4d11b2522.js" async=""></script>
1<meta name="next-size-adjust" content=""/><title>About CX Today â CX Today</title><meta name="description" content="CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences."/><link rel="manifest" href="/manifest.webmanifest"/><meta name="robots" content="index, follow, max-image-preview:large"/><link rel="canonical" href="https://cxtoday.com/about"/><meta property="og:title" content="About CX Today â CX Today"/><meta property="og:description" content="CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences."/><meta property="og:url" content="https://cxtoday.com/about"/><meta property="og:site_name" content="CX Today"/><meta property="og:image" content="https://cxtoday.com/brand/og-card.png"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:type" content="image/png"/><meta property="og:image:alt" content="CX Today â the voice of customer experience technology"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@CXTODAYNEWS"/><meta name="twitter:title" content="About CX Today â CX Today"/><meta name="twitter:description" content="CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences."/><meta name="twitter:image" content="https://cxtoday.com/brand/og-card.png"/><link rel="shortcut icon" href="/favicon.ico"/><link rel="icon" href="/favicon.ico" type="image/x-icon" sizes="16x16 32x32 48x48"/><link rel="icon" href="/favicon-16.png" type="image/png" sizes="16x16"/><link rel="icon" href="/favicon-32.png" type="image/png" sizes="32x32"/><link rel="icon" href="/favicon-48.png" type="image/png" sizes="48x48"/><link rel="icon" href="/favicon-64.png" type="image/png" sizes="64x64"/><link rel="icon" href="/favicon-192.png" type="image/png" sizes="192x192"/><link rel="icon" href="/favicon-512.png" type="image/png" sizes="512x512"/><link rel="apple-touch-icon" href="/apple-touch-icon.png" type="image/png" sizes="180x180"/><link rel="preconnect" href="https://ooqrecmxxaejojjsqmsl.supabase.co" crossorigin="anonymous"/><link rel="dns-prefetch" href="https://ooqrecmxxaejojjsqmsl.supabase.co"/>
1<script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" noModule=""></script>
1</head><body><div hidden=""><!--$--><!--/$--></div>
1<script type="application/ld+json">{"@context":"https://schema.org","@type":"Organization","@id":"https://cxtoday.com/#organization","name":"CX Today","url":"https://cxtoday.com/","logo":{"@type":"ImageObject","url":"https://cxtoday.com/brand/cx-today-logo.png","width":900,"height":399}}</script>
1<style>html[data-publication="cxtoday"]{--uct-blue:#c41f3e;--uct-menu-label:var(--uct-blue);--uct-graphic-accent:#40379B;--uct-on-graphic-accent:#ffffff;--uct-faint:#5f5f5f;--uct-faint2:#737373;--uct-quiet:#b8b8b8;--uct-serif:var(--font-newsreader), Georgia, serif;--td-bg:var(--uct-bg);--td-card:var(--uct-card);--td-ink:var(--uct-ink);--td-body-strong:var(--uct-body-strong);--td-soft:var(--uct-soft);--td-faint:var(--uct-faint);--td-faint2:var(--uct-faint2);--td-quiet:var(--uct-quiet);--td-line:var(--uct-line);--td-line-strong:var(--uct-line-strong);--td-blue:var(--uct-blue);--td-graphic-accent:var(--uct-graphic-accent);--td-on-graphic-accent:var(--uct-on-graphic-accent);--td-menu-label:var(--uct-menu-label);--td-breaking:var(--uct-breaking);--td-breaking-text:var(--uct-breaking-text);--td-focus-ring:var(--uct-focus-ring);--td-container:var(--uct-container);--td-measure:var(--uct-measure);--td-radius-badge:var(--uct-radius-badge);--td-radius-control:var(--uct-radius-control);--td-radius-card:var(--uct-radius-card);--td-radius-pill:var(--uct-radius-pill);--td-space-compact:var(--uct-space-compact);--td-space-standard:var(--uct-space-standard);--td-space-feature:var(--uct-space-feature);--td-motion-hover:var(--uct-motion-hover);--td-motion-state:var(--uct-motion-state);--td-serif:var(--uct-serif);}html[data-publication="cxtoday"][data-uct-theme="dark"]{--uct-blue:#ef5a76;--uct-menu-label:var(--uct-blue);--uct-graphic-accent:#9B93E6;--uct-on-graphic-accent:#17181a;--uct-faint:#8a8a8a;--uct-faint2:#83878d;--uct-quiet:#4a4d52;--uct-serif:var(--font-newsreader), Georgia, serif;--td-bg:var(--uct-bg);--td-card:var(--uct-card);--td-ink:var(--uct-ink);--td-body-strong:var(--uct-body-strong);--td-soft:var(--uct-soft);--td-faint:var(--uct-faint);--td-faint2:var(--uct-faint2);--td-quiet:var(--uct-quiet);--td-line:var(--uct-line);--td-line-strong:var(--uct-line-strong);--td-blue:var(--uct-blue);--td-graphic-accent:var(--uct-graphic-accent);--td-on-graphic-accent:var(--uct-on-graphic-accent);--td-menu-label:var(--uct-menu-label);--td-breaking:var(--uct-breaking);--td-breaking-text:var(--uct-breaking-text);--td-focus-ring:var(--uct-focus-ring);--td-container:var(--uct-container);--td-measure:var(--uct-measure);--td-radius-badge:var(--uct-radius-badge);--td-radius-control:var(--uct-radius-control);--td-radius-card:var(--uct-radius-card);--td-radius-pill:var(--uct-radius-pill);--td-space-compact:var(--uct-space-compact);--td-space-standard:var(--uct-space-standard);--td-space-feature:var(--uct-space-feature);--td-motion-hover:var(--uct-motion-hover);--td-motion-state:var(--uct-motion-state);--td-serif:var(--uct-serif);}</style>
1<script> 2(function () { 3 try { 4 var t = localStorage.getItem('uct-theme') || 'system'; 5 var dark = t === 'dark' || (t === 'system' && window.matchMedia('(prefers-color-scheme: dark)').matches); 6 document.documentElement.setAttribute('data-uct-theme', dark ? 'dark' : 'light'); 7 var ts = localStorage.getItem('uct-text'); 8 var zooms = { standard: '1', large: '1.1', xlarge: '1.2' }; 9 if (ts && zooms[ts] && document.body) document.body.style.zoom = zooms[ts]; 10 if (localStorage.getItem('uct-ticker') === 'hidden') 11 document.documentElement.setAttribute('data-uct-ticker-hidden', ''); 12 } catch (e) {} 13})(); 14</script>
14<header style="position:sticky;top:0;z-index:40;background:var(--uct-card, #ffffff);border-bottom:1px solid var(--uct-line, #ececec)"><div class="uct-header-bar" style="max-width:1200px;margin:0 auto;display:flex;align-items:center;justify-content:space-between;gap:20px"><a style="display:flex;align-items:center;gap:14px" href="/"><img alt="CX Today" data-logo="true" width="900" height="399" decoding="async" data-nimg="1" class="uct-header-logo" style="color:transparent;height:45px;width:auto" srcSet="/_next/image?url=%2Fbrand%2Fcx-today-logo.png&w=1080&q=75 1x, /_next/image?url=%2Fbrand%2Fcx-today-logo.png&w=1920&q=75 2x" src="/_next/image?url=%2Fbrand%2Fcx-today-logo.png&w=1920&q=75"/><span class="uct-hide-mobile" style="display:flex;flex-direction:column;line-height:1.05;border-left:1px solid var(--uct-line, #ececec);padding-left:14px"><span style="font-family:var(--font-geist-mono), monospace;font-size:8.5px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f)">the voice of customer experience technology</span></span></a><div style="display:flex;align-items:center;gap:12px"><a aria-label="Search" title="Search" class="uct-tap" style="display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:999px;border:1px solid var(--uct-line, #ececec);background:var(--uct-bg, #fafafa);color:var(--uct-soft, #4a4a4a)" href="/search"><svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"><circle cx="11" cy="11" r="7"></circle><path d="m21 21-4.3-4.3"></path></svg></a><div class="uct-hide-mobile" style="display:flex;align-items:center;gap:14px"><button style="font-size:13.5px;font-weight:500;letter-spacing:-0.011em;border:none;background:transparent;color:var(--uct-soft, #4a4a4a);padding:0;cursor:pointer">Sign in</button><button style="font-size:13px;font-weight:500;padding:8px 16px;border-radius:999px;border:none;background:var(--uct-ink, #0a0a0a);color:var(--uct-card, #ffffff);cursor:pointer">Claim your handle</button></div><button class="uct-tap uct-hide-mobile" style="display:flex;align-items:center;gap:8px;background:var(--uct-graphic-accent, #1f7fc2);color:var(--uct-on-graphic-accent, #ffffff);border:none;border-radius:9999px;padding:8px 18px;font-family:inherit;font-size:13px;font-weight:500;letter-spacing:-0.011em;cursor:pointer"><svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"><path d="M9.937 15.5A2 2 0 0 0 8.5 14.063l-6.135-1.582a.5.5 0 0 1 0-.962L8.5 9.936A2 2 0 0 0 9.937 8.5l1.582-6.135a.5.5 0 0 1 .963 0L14.063 8.5A2 2 0 0 0 15.5 9.937l6.135 1.581a.5.5 0 0 1 0 .964L15.5 14.063a2 2 0 0 0-1.437 1.437l-1.582 6.135a.5.5 0 0 1-.963 0z"></path><path d="M20 3v4M22 5h-4"></path></svg><span class="uct-ask-label">Ask the newsroom</span></button><button aria-label="Menu" aria-expanded="false" class="uct-show-mobile uct-tap" style="display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:999px;border:1px solid var(--uct-line, #ececec);background:transparent;color:var(--uct-ink, #0a0a0a)"><svg width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"><path d="M4 6h16"></path><path d="M4 12h16"></path><path d="M4 18h16"></path></svg></button></div></div><div class="uct-hide-mobile" style="position:relative;border-top:1px solid var(--uct-line, #ececec)"><nav class="uct-scroll" style="max-width:1200px;margin:0 auto;padding:0 32px;height:42px;display:flex;align-items:center;gap:18px;white-space:nowrap"><a title="Front page" aria-label="Front page" style="display:inline-flex;align-items:center;gap:7px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-faint, #5f5f5f);background:var(--uct-card, #ffffff)" href="/"><svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"><path d="M15 21v-8a1 1 0 0 0-1-1h-4a1 1 0 0 0-1 1v8"></path><path d="M3 10a2 2 0 0 1 .709-1.528l7-5.999a2 2 0 0 1 2.582 0l7 5.999A2 2 0 0 1 21 10v9a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2z"></path></svg></a><a title="Latest" aria-label="Latest" style="display:inline-flex;align-items:center;gap:7px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff)" href="/latest">Latest</a><a title="In brief" aria-label="In brief" style="display:inline-flex;align-items:center;gap:7px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff)" href="/in-brief">In brief</a><a title="Following" aria-label="Following" style="display:inline-flex;align-items:center;gap:7px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff)" href="/following">Following</a><span aria-hidden="true" style="width:1px;height:18px;background:var(--uct-line, #ececec);margin:0 4px;flex-shrink:0"></span><button aria-expanded="false" aria-haspopup="true" style="display:inline-flex;align-items:center;gap:6px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff);cursor:pointer">
14Beats<svg width="10" height="10" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" style="transform:none"><path d="m6 9 6 6 6-6"></path></svg></button><button data-testid="header-topics-desktop-trigger" aria-expanded="false" aria-haspopup="true" style="display:inline-flex;align-items:center;gap:6px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff);cursor:pointer">Topics<svg width="10" height="10" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" style="transform:none"><path d="m6 9 6 6 6-6"></path></svg></button><button data-testid="header-creators-desktop-trigger" aria-expanded="false" aria-haspopup="true" style="display:inline-flex;align-items:center;gap:6px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff);cursor:pointer">People<svg width="10" height="10" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" style="transform:none"><path d="m6 9 6 6 6-6"></path></svg></button><button aria-expanded="false" aria-haspopup="true" style="display:inline-flex;align-items:center;gap:6px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff);cursor:pointer">Community<svg width="10" height="10" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" style="transform:none"><path d="m6 9 6 6 6-6"></path></svg></button><button aria-expanded="false" aria-haspopup="true" style="display:inline-flex;align-items:center;gap:6px;flex-shrink:0;white-space:nowrap;font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 14px;border-radius:999px;border:1px solid var(--uct-line, #ececec);color:var(--uct-ink, #0a0a0a);background:var(--uct-card, #ffffff);cursor:pointer">Other<svg width="10" height="10" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true" style="transform:none"><path d="m6 9 6 6 6-6"></path></svg></button></nav></div></header><div aria-hidden="true" data-uct-curtain-shell-probe="true"></div><main><div class="uct-page-pad" style="max-width:var(--uct-container, 1200px);margin:0 auto;padding:64px 32px 96px"><div style="max-width:760px;display:flex;flex-direction:column;gap:16px"><span style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f)">About CX Today · the people · 2026</span><h1 class="uct-h1-hero" style="font-size:44px;font-weight:500;letter-spacing:-0.03em;line-height:1.1;margin:0;color:var(--uct-ink, #0a0a0a)">About CX Today</h1><p style="font-family:var(--uct-serif, var(--font-instrument-serif), Georgia, serif);font-style:italic;font-size:22px;line-height:1.5;color:var(--uct-ink, #0a0a0a);margin:0;text-wrap:pretty">Written by humans who take the industry seriously, and themselves slightly less so.</p><p style="font-size:17px;color:var(--uct-soft, #4a4a4a);line-height:1.7;margin:0;max-width:62ch;text-wrap:pretty">CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences. We are a newsroom of technology journalists, an editor who owns the corrections, and a foun
14der who still reads them.</p><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;margin-top:8px"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);display:block;font-weight:500;margin-bottom:10px">Customer experience technology, defined</span><p style="font-family:var(--uct-serif, var(--font-instrument-serif), Georgia, serif);font-style:italic;font-size:22px;line-height:1.5;color:var(--uct-ink, #0a0a0a);margin:0;text-wrap:pretty">âCustomer experience technology is everything an organization uses to serve, understand, and keep its customers: the contact center and the channels around it, the CRM and the data behind it, the AI and automation increasingly doing the work, the agents and the tools that support them, and the platforms that manage, measure, and protect it all.â</p><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:12px 0 0 0;max-width:68ch">CX was once treated largely as a contact center discipline. That world has changed. CRM, customer data, automation, analytics, workforce management, digital channels, trust and privacy, and increasingly agentic AI have converged around one enormous business challenge â how do you create better customer experiences at scale â and our beats are drawn to cover all of it.</p></div></div><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);display:block;font-weight:500;margin-bottom:24px">What we hold ourselves to</span><div class="uct-grid-cards" style="display:grid;grid-template-columns:repeat(4, 1fr);gap:16px"><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><div style="font-size:16px;font-weight:700;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Independent.</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">We value our editorial and commercial relationships equally, and keep them separate. Sponsored work says so, plainly, every time.</p></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><div style="font-size:16px;font-weight:700;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Human.</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">Intelligence tools assist; people author. Every byline is a person who will answer for the piece.</p></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><div style="font-size:16px;font-weight:700;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Checked.</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">You're making real decisions on what we publish, so we check before we quote â and if we get it wrong, the correction carries a name, not a quiet edit buried on a Friday.</p></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><div style="font-size:16px;font-weight:700;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Convening.</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">We do not just publish at the industry. Polls, field takes, and questions flow back in, and we listen.</p></div></div></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);display:block;font-weight:500;margin-bottom:24px">How Techtelligence powers the journalism</span><div class="uct-grid-cards" style="display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:start"><div style="max-width:62ch"><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0 0 16px 0;text-wrap:pretty">Techtelligence is the signal layer under this newsroom. Most technology coverage is reactive by design: a vendor announces, a headline follows. Techtelligence watches where the market is going before those announcements arrive, so the journalism here starts ahead of the story, not behind it.</p><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0 0 16px 0;text-wrap:pretty">It never writes the story. It points reporters at what is forming â which narratives are building, which signals are early, which claims deserve a harder look â before the press releases land. That's what lets a small editorial team deliver expert market analysis grounded in real data rather than vendor talking points: when we say adoption of a technology is accelerating, or that the industry's narrative has gotten ahead of what enterprises are actually doing, we can show our working.</p><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0;text-wrap:pretty">And it's available to everyone who reads us, at no cost. We don't think trusted market intelligence should sit behind a paywall only the largest enterprises can afford â every output is labeled, signal-powered, expert-validated, and the methodology is in the open.</p></div><div style="display:flex;flex-direction:column;gap:12px"><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:6px;padding:16px 18px"><div style="font-size:15px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Better journalism.</div><div style="font-size:13.5px;color:var(--uct-soft, #4a4a4a);line-height:1.55;margin-top:4px">Narratives, signals and counter-narratives surfaced before they become obvious, so stories start ahead of the press release.</div></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:6px;padding:16px 18px"><div style="font-size:15px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">
14Analyst-depth conversations.</div><div style="font-size:13.5px;color:var(--uct-soft, #4a4a4a);line-height:1.55;margin-top:4px">Interviews briefed with the market data behind the claims, so the second question is sharper than the first.</div></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:6px;padding:16px 18px"><div style="font-size:15px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">The pulse of the market.</div><div style="font-size:13.5px;color:var(--uct-soft, #4a4a4a);line-height:1.55;margin-top:4px">Confidence, direction and momentum tracked across every beat we serve, with the methodology in the open.</div></div></div></div></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);display:block;font-weight:500;margin-bottom:24px">How this started</span><div class="uct-about-founder" style="display:grid;grid-template-columns:280px 1fr;gap:48px;align-items:start"><div class="uct-about-founder-portrait"><div style="width:100%;aspect-ratio:4 / 5;position:relative;border-radius:12px;overflow:hidden;border:1px solid var(--uct-line, #ececec);background:var(--uct-card, #ffffff)"><img alt="Rob Scott, founder and publisher of CX Today" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent;display:block" sizes="(max-width: 639px) calc(100vw - 36px), 280px" srcSet="/_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=16&q=75 16w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=32&q=75 32w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=48&q=75 48w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=64&q=75 64w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=96&q=75 96w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=128&q=75 128w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=256&q=75 256w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=384&q=75 384w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=640&q=75 640w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=750&q=75 750w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=828&q=75 828w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1080&q=75 1080w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1200&q=75 1200w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1920&q=75 1920w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=2048&q=75 2048w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=3840&q=75 3840w" src="/_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=3840&q=75"/></div><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin:10px 0 0 0">
14Rob Scott · founder & publisher · Manchester</span></div><div style="max-width:62ch"><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0 0 16px 0;text-wrap:pretty">Rob Scott entered the communications industry at 19, built businesses in the sector, and sold his telecom company in 2016 â an experience that gave him technology media from both sides of the table: as someone trying to understand a fast-changing market, and as a vendor trying to reach the people making buying decisions. He thought the industry could do better. There was no shortage of technology content; the problem was finding coverage that actually helped people understand what mattered, why it mattered, and what to pay attention to next.</p><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0 0 16px 0;text-wrap:pretty">That instinct built UC Today first â from a small online editorial into one of the most trusted names in unified communications journalism. As that audience grew, a related question kept surfacing: not just how organizations communicate, but how they make every customer interaction actually good. That question deserved its own newsroom, built on the same rules set from day one: editorial and commercial relationships both matter, and each stays in its own lane; every byline is a person who will answer for the piece; and if a reader knows more than we do, which is often, we ask them.</p><p style="font-size:16px;color:var(--uct-soft, #4a4a4a);line-height:1.75;margin:0 0 20px 0;text-wrap:pretty">CX Today has since grown into the largest part of Today Digital, serving a global audience of technology buyers, practitioners, vendors, and industry leaders â a growth that included bringing MyCustomer, a respected CX community with nearly 15 years of its own history, under the same roof. Rob still writes across the network, hosts Binary to Billions â a podcast about the real stories behind tech founders â and still reads every correction.</p><p style="font-family:var(--uct-serif, var(--font-instrument-serif), Georgia, serif);font-style:italic;font-size:22px;line-height:1.5;color:var(--uct-ink, #0a0a0a);margin:0">âOur audience gave us their attention long before anyone gave us a penny. Everything we publish has to be worth that trade, every day.â</p></div></div></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><div style="display:flex;align-items:baseline;gap:16px;margin-bottom:24px;flex-wrap:wrap"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);font-weight:500">The editorial team, by beat</span><span style="font-size:14px;color:var(--uct-faint, #5f5f5f)">One newsroom, one style guide. Follow the ones whose beats you live in.</span></div><div class="uct-grid-cards" style="display:grid;grid-template-columns:1fr 1fr;gap:16px"><div class="uct-about-card" data-uct-author="rob-scott" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Rob Scott" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" sizes="88px" srcSet="/_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=16&q=75 16w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=32&q=75 32w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=48&q=75 48w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=64&q=75 64w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=96&q=75 96w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=128&q=75 128w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=256&q=75 256w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=384&q=75 384w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=640&q=75 640w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=750&q=75 750w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=828&q=75 828w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1080&q=75 1080w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1200&q=75 1200w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=1920&q=75 1920w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=2048&q=75 2048w, /_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=3840&q=75 3840w" src="/_next/image?url=%2Fpeople%2Feditorial%2Frob-scott-about.jpg&w=3840&q=75"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/rob-scott">Rob Scott</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Founder & Publisher · The whole map</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Rob Scott" title="Follow Rob Scott and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="marcus-law" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start">
14<img alt="Portrait of Marcus Law" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/cf95c714-24d3-4b74-961e-e7121cd2f19a/avatar-r1-h1e26fe65-dde1-4b14-ab7a-85c01045cb19-1790253028860-17a5dfd3.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/marcus-law">Marcus Law</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Editor · Leads editorial for both CX Today and UC Today</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Marcus Law" title="Follow Marcus Law and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="rhys-fisher" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Rhys Fisher" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/43374365-aec3-461c-9903-59c56558d2ec/avatar-r1-h1b3d5f7a-8987-488b-976f-0343e54c1245-1790256197706-2b568df4.png"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/rhys-fisher">Rhys Fisher</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Associate Editor · Contact Center & Omnichannel; Customer Engagement & Journey Orchestration</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Rhys Fisher" title="Follow Rhys Fisher and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="rob-wilkinson" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Rob Wilkinson" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/0e520b0b-f7f6-40b8-9010-6e2d2ef65d2d/avatar-r1-h2188a56d-4972-4422-80c1-e7b1028dddda-1790241958906-601d596d.png"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><span style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Rob Wilkinson</span><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Senior Technology Evangelist · Supporting Contact Center & Omnichannel</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Rob Wilkinson" title="Follow Rob Wilkinson and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="nicole-willing" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Nicole Willing" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/ddcace1a-38cc-4bfc-b8cc-90f5818a8e4b/avatar-r3-h257715b3-064e-4c8d-922b-051a8c0b88df-1790253791198-879b0067.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><span style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Nicole Willing</span><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist · CRM & Customer Data Management; Security, Privacy & Compliance</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Nicole Willing" title="Follow Nicole Willing and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="francesca-roche" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Francesca Roche" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/f21fa4f2-d7f9-413d-b5bc-9699b190a108/avatar-r3-h11288548-d70a-404a-b970-eb6fae6466ce-1790241780363-948a22ba.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><span style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">
14Francesca Roche</span><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist · Customer Analytics & Intelligence; Workforce Engagement Management</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Francesca Roche" title="Follow Francesca Roche and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="sean-nolan" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Sean Nolan" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/dd0378d2-c2ba-4f8f-909a-d1e5cd813fd6/avatar-r1-hce44a5d2-64e3-4b83-8855-2e754d0e3685-1790168314675-c1c0e560.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/sean-nolan">Sean Nolan</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist · AI & Automation; Marketing & Sales Technology</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Sean Nolan" title="Follow Sean Nolan and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="rebekah-carter" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Rebekah Carter" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/aca30200-94e8-414a-8b95-6adad75b5f56/avatar-r1-hd19a380c-e336-4e42-916c-f776bea824dc-1790254261215-cc2ce5fe.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/rebekah-carter">Rebekah Carter</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist · Service Management & Connectivity; Community & Social Engagement</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Rebekah Carter" title="Follow Rebekah Carter and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="sophie-wilson" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Sophie Wilson" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/b9bcfcf8-47ef-48b8-a2f4-f8450eb5a474/avatar-r1-h4cef5ce9-2bd7-4859-ad6d-5214f8585063-1
14790586054711-6f0ce511.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/sophie-wilson">Sophie Wilson</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Sophie Wilson" title="Follow Sophie Wilson and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div><div class="uct-about-card" data-uct-author="lily-jemmetttodaydigital-com" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;gap:20px;align-items:flex-start"><img alt="Portrait of Lily Jemmett" loading="lazy" width="88" height="88" decoding="async" data-nimg="1" style="color:transparent;width:88px;height:88px;border-radius:50%;object-fit:cover;flex-shrink:0;border:1px solid var(--uct-line, #ececec)" src="/api/portrait/25f281bf-eb92-4314-83a9-f9465cd31675/avatar-r1-h2c9c222f-77ec-4a20-b7d3-0bb1d50e3d6d-1790242651880-7597dcda.jpg"/><div style="min-width:0;flex:1"><div style="display:flex;align-items:flex-start;justify-content:space-between;gap:12px"><div><a style="display:block;font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)" href="/author/lily-jemmetttodaydigital-com">Lily Jemmett</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;margin-top:5px">Tech Journalist</span></div><span class="uct-about-follow" style="flex-shrink:0"><button aria-pressed="false" aria-label="Follow Lily Jemmett" title="Follow Lily Jemmett and it shapes your feed" style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.14em;text-transform:uppercase;font-weight:500;padding:6px 12px;border-radius:999px;border:1px solid var(--uct-line-strong, #d4d4d4);background:transparent;color:var(--uct-soft, #4a4a4a);transition:background 240ms cubic-bezier(0.4,0,0.2,1), color 240ms">Follow</button></span></div></div></div></div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:20px 0 0 0">Supported by an amazing team across the wider Today Digital group.</p></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><div style="display:flex;align-items:baseline;gap:16px;margin-bottom:24px;flex-wrap:wrap"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);font-weight:500">The wider room</span><span style="font-size:14px;color:var(--uct-faint, #5f5f5f)">A publication is its newsroom plus everyone around it. In order of importance:</span></div><div class="uct-grid-cards" style="display:grid;grid-template-columns:repeat(3, 1fr);gap:16px"><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;grid-column:1 / -1;display:grid;grid-template-columns:auto 1fr;gap:24px;align-items:start"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-blue, #1f7fc2);font-weight:500;padding-top:4px">01 · first</span><div><div style="font-size:20px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Our audience community</div><p style="font-size:15px;color:var(--uct-soft, #4a4a4a);line-height:1.7;margin:8px 0 0 0;max-width:78ch;text-wrap:pretty">The people who read, rate, vote, and question â the reason everything else on this page exists. Every story ends with an invitation to engage, every contribution is checked before it is quoted, and if a reader knows more than we do, which is often, we ask them. Conversation over consumption, always.</p></div></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);display:block;font-weight:500;margin-bottom:10px">02 · contributors</span><div style="font-size:16px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Contributors & community voices</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">Verified practitioners whose field takes and expertise sharpen the coverage. Their contributions are checked before we quote them, and the newsroom gives credit on the record â never by algorithm or leaderboard.</p></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);display:block;font-weight:500;margin-bottom:10px">03 · recognition</span><div style="font-size:16px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">The CX Awards</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">Our annual recognition of the vendors, projects, and people doing the best work in customer experience technology. Judged on evidence, entered in the open, and entirely separate from any commercial relationship with us.</p></div><div style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);display:block;font-weight:500;margin-bottom:10px">04 · partners</span><div style="font-size:16px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a);margin-bottom:8px">Clients & event partnerships</div><p style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;margin:0">The brands we work with commercially, and the industry events we partner on, fund the journalism, and we value those relationships as highly as our editorial ones. One rule keeps both healthy: the newsroom writes the story, and sponsored work says so, plainly, every time.</p></div></div></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:24px"><div style="display:flex;align-items:baseline;gap:16px;margin-bottom:24px;flex-wrap:wrap"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);font-weight:500">Our story, and how we work</span><span style="font-size:14px;color:var(--uct-faint, #5f5f5f)">Nothing about how we publish is hidden. Start anywhere.</span></div><div class="uct-grid-cards" style="display:grid;grid-template-columns:repeat(3, 1fr);gap:16px"><a class="uct-about-card" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;flex-direction:column;gap:10px;color:inherit" href="/editorial-standards"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);font-weight:500">Why trust us</span><span style="font-size:17px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Editorial standards</span><span style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;flex:1">The principles everyone here publishes by, including how we handle sponsored content, corrections, and intelligence tools.</span><span style="font-size:13.5px;font-weight:500;color:var(--uct-blue, #1f7fc2);border-top:1px solid var(--uct-line, #ececec);padding-top:14px">Read the standards</span></a><a class="uct-about-card" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;flex-direction:column;gap:10px;color:inherit" href="/news-desk"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);font-weight:500">Tell us something</span><span style="font-size:17px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">The news desk</span><span style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;flex:1">Breaking news, story tips, byline pitches, press releases, corrections. Every one is read by a human, and you choose how you are attributed.</span><span style="font-size:13.5px;font-weight:500;color:var(--uct-blue, #1f7fc2);border-top:1px solid var(--uct-line, #ececec);padding-top:14px">File it at the news desk</span></a><a class="uct-about-card" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;flex-direction:column;gap:10px;color:inherit" href="/media-kit"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);font-weight:500">Work with us</span><span style="font-size:17px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">Media kit</span><span style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;flex:1">Audience, reach, formats, and rates.</span><span style="font-size:13.5px;font-weight:500;color:var(--uct-blue, #1f7fc2);border-top:1px solid var(--uct-line, #ececec);padding-top:14px">Request the media kit</span></a><a class="uct-about-card" style="background:var(--uct-card, #ffffff);border:1px solid var(--uct-line, #ececec);border-radius:12px;padding:24px;display:flex;flex-direction:column;gap:10px;color:inherit" href="/community"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);font-weight:500">Join in</span><span style="font-size:17px;font-weight:500;letter-spacing:-0.02em;color:var(--uct-ink, #0a0a0a)">The community hub</span><span style="font-size:14px;color:var(--uct-soft, #4a4a4a);line-height:1.6;flex:1">
14Polls, field takes, and Ask the newsroom.</span><span style="font-size:13.5px;font-weight:500;color:var(--uct-blue, #1f7fc2);border-top:1px solid var(--uct-line, #ececec);padding-top:14px">Join the discussion</span></a></div></section><section style="border-top:1px solid var(--uct-ink, #0a0a0a);margin-top:48px;padding-top:20px"><span style="font-family:var(--font-geist-mono), monospace;font-size:11px;letter-spacing:0.14em;text-transform:uppercase;color:var(--uct-ink, #0a0a0a);display:block;font-weight:500;margin-bottom:10px">Access for everyone</span><p style="font-size:15px;color:var(--uct-soft, #4a4a4a);line-height:1.7;margin:0;max-width:68ch;text-wrap:pretty">Good journalism is no use if it's hard to read. The whole site works with a keyboard. Light and dark modes both meet contrast standards. Text comes in adjustable sizes. Animation respects your device's reduced-motion setting. Every image carries a description. And if something gets in your way,<!-- --> <a style="color:var(--uct-blue, #1f7fc2)" href="/news-desk">file it at the news desk</a> <!-- -->and we'll fix it. That's the commitment.</p></section><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8);display:block;border-top:1px solid var(--uct-line, #ececec);margin:48px 0 0 0;padding-top:24px">cx today is a today digital property · powered by techtelligence · est. manchester</span></div><!--$--><!--/$--></main><footer style="border-top:1px solid var(--uct-line, #ececec);margin-top:80px;background:var(--uct-card, #ffffff)"><div class="uct-page-pad" style="max-width:1200px;margin:0 auto;padding:48px 32px;display:flex;align-items:center;gap:32px;flex-wrap:wrap"><img alt="CX Today" loading="lazy" width="400" height="400" decoding="async" data-nimg="1" style="color:transparent;width:28px;height:28px;display:block" srcSet="/_next/image?url=%2Fbrand%2Fcx-today-icon.png&w=640&q=75 1x, /_next/image?url=%2Fbrand%2Fcx-today-icon.png&w=828&q=75 2x" src="/_next/image?url=%2Fbrand%2Fcx-today-icon.png&w=828&q=75"/><span style="font-family:var(--uct-serif, var(--font-instrument-serif), Georgia, serif);font-style:italic;font-size:16px;color:var(--uct-soft, #4a4a4a)">For the people who build customer experience.</span><span style="margin-left:auto"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8)">Real journalists, real conversations.<!-- --> </span></span></div><div style="border-top:1px solid var(--uct-line, #ececec)"><div class="uct-page-pad" style="max-width:1200px;margin:0 auto;padding:40px 32px 44px;display:grid;grid-template-columns:repeat(auto-fit, minmax(200px, 1fr));gap:40px"><div><div style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.16em;text-transform:uppercase;font-weight:500;color:var(--uct-faint, #5f5f5f);margin-bottom:14px">Explore</div><div style="display:flex;flex-direction:column;gap:10px"><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/latest">The latest</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/in-brief">In brief</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/threads">Story threads</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/glossary">The glossary</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/search">Search the archive</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/whats-new">What's new</a></div></div><div><div style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.16em;text-transform:uppercase;font-weight:500;color:var(--uct-faint, #5f5f5f);margin-bottom:14px">Briefings & your space</div><div style="display:flex;flex-direction:column;gap:10px"><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/morning-brief">The morning brief</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/weekly-wrap">The weekly wrap</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/account">Your account</a></div></div><div><div style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.16em;text-transform:uppercase;font-weight:500;color:var(--uct-faint, #5f5f5f);margin-bottom:14px">Trust & transparency</div><div style="display:flex;flex-direction:column;gap:10px"><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/editorial-standards">Editorial standards</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/corrections">The corrections log</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/how-we-label-paid-work">How we label paid work</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/about">About CX Today</a></div></div><div><div style="font-family:var(--font-geist-mono), monospace;font-size:10px;letter-spacing:0.16em;text-transform:uppercase;font-weight:500;color:var(--uct-faint, #5f5f5f);margin-bottom:14px">Community & work with us</div><div style="display:flex;flex-direction:column;gap:10px"><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/community">The community hub</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/events">Events calendar</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/about">Contributors</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/news-desk">The news desk</a><a class="uct-link-underline" style="font-size:13.5px;font-weight:400;letter-spacing:-0.011em;color:var(--uct-soft, #4a4a4a);text-decoration:none" href="/media-kit">Request the media kit</a></div></div></div></div><div style="border-top:1px solid var(--uct-line, #ececec)"><div class="uct-page-pad" style="max-width:1200px;margin:0 auto;padding:18px 32px;display:flex;align-items:center;gap:16px;flex-wrap:wrap"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8)">© 2026 Today Digital Ltd · all rights reserved</span><div style="display:flex;align-items:center;gap:16px;margin-left:auto;flex-wrap:wrap"><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="https://todaydigital.com/privacy">global privacy notice</a><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="https://todaydigital.com/legal">cookie & other policies</a><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="/terms">terms of service</a><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="https://todaydigital.com/terms">master terms</a><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="/editorial-standards">editorial standards</a><a style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none" href="/accessibility">accessibility</a><button type="button" class="termly-display-preferences" style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.16em;text-transform:uppercase;color:var(--uct-faint, #5f5f5f);text-decoration:none;background:none;border:none;padding:0;cursor:pointer">cookie preferences</button></div></div></div><div style="border-top:1px solid var(--uct-line, #ececec)"><div class="uct-page-pad" style="max-width:1200px;margin:0 auto;padding:20px 32px;display:flex;align-items:center;gap:12px;flex-wrap:wrap"><div style="display:flex;align-items:center;gap:12px;margin-left:auto"><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8)">cx today<!-- --> is a</span><a href="https://todaydigital.com" target="_blank" rel="noopener noreferrer" aria-label="Today Digital (opens in a new tab)" class="uct-link-underline" style="font-family:var(--font-geist-mono), monospace;font-size:11px;font-weight:600;letter-spacing:0.08em;text-transform:uppercase;color:var(--uct-soft, #4a4a4a);text-decoration:none">today digital</a><span style="font-family:var(--font-geist-mono), monospace;font-size:9px;letter-spacing:0.18em;text-transform:uppercase;color:var(--uct-faint2, #b8b8b8)">property</span></div></div></div></footer><!--$--><!--/$-->
14<script src="/_next/static/chunks/webpack-ec11069a1bc4068a.js" id="_R_" async=""></script>
14<script>(self.__next_f=self.__next_f||[]).push([0])</script>
14<script>self.__next_f.push([1,"1:\"$Sreact.fragment\"\n3:I[9766,[],\"\"]\n4:I[98924,[],\"\"]\n6:I[24431,[],\"OutletBoundary\"]\n8:I[15278,[],\"AsyncMetadataOutlet\"]\na:I[24431,[],\"ViewportBoundary\"]\nc:I[24431,[],\"MetadataBoundary\"]\nd:\"$Sreact.suspense\"\nf:I[54062,[\"4219\",\"static/chunks/app/global-error-2fed9c1d34af02d7.js\"],\"default\"]\n10:I[80622,[],\"IconMark\"]\n1b:I[81356,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"7220\",\"static/chunks/app/about/page-c5c9bc584d4ac179.js\"],\"Image\"]\n1c:I[15075,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"7220\",\"static/chunks/app/about/page-c5c9bc584d4ac179.js\"],\"PersonPortrait\"]\n1d:I[52619,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"7220\",\"static/chunks/app/about/page-c5c9bc584d4ac179.js\"],\"\"]\n1e:I[62482,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"7220\",\"static/chunks/app/about/page-c5c9bc584d4ac179.js\"],\"FollowButton\"]\n:HL[\"/_next/static/media/0b78ff376f6b9734-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n:HL[\"/_next/static/media/283946f895707bec-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n:HL[\"/_next/static/media/723e11e"])</script>
14<script>self.__next_f.push([1,"5093b8e80.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n:HL[\"/_next/static/media/9cc5b37ab1350db7-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n:HL[\"/_next/static/media/e6099e249fd938cc-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n:HL[\"/_next/static/css/210bb4e371a91dce.css\",\"style\"]\n:HL[\"/_next/static/css/aa62077cb90326ac.css\",\"style\"]\n"])</script>
14<script>self.__next_f.push([1,"0:{\"P\":null,\"b\":\"Cv0RVR5LvshgdTvBT7J76\",\"p\":\"\",\"c\":[\"\",\"about\"],\"i\":false,\"f\":[[[\"\",{\"children\":[\"about\",{\"children\":[\"__PAGE__\",{}]}]},\"$undefined\",\"$undefined\",true],[\"\",[\"$\",\"$1\",\"c\",{\"children\":[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/210bb4e371a91dce.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/aa62077cb90326ac.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}]],\"$L2\"]}],{\"children\":[\"about\",[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L3\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L4\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[\"__PAGE__\",[\"$\",\"$1\",\"c\",{\"children\":[\"$L5\",null,[\"$\",\"$L6\",null,{\"children\":[\"$L7\",[\"$\",\"$L8\",null,{\"promise\":\"$@9\"}]]}]]}],{},null,false]},null,false]},null,false],[\"$\",\"$1\",\"h\",{\"children\":[null,[[\"$\",\"$La\",null,{\"children\":\"$Lb\"}],[\"$\",\"meta\",null,{\"name\":\"next-size-adjust\",\"content\":\"\"}]],[\"$\",\"$Lc\",null,{\"children\":[\"$\",\"div\",null,{\"hidden\":true,\"children\":[\"$\",\"$d\",null,{\"fallback\":null,\"children\":\"$Le\"}]}]}]]}],false]],\"m\":\"$undefined\",\"G\":[\"$f\",[]],\"s\":false,\"S\":false}\n"])</script>
14<script>self.__next_f.push([1,"b:[[\"$\",\"meta\",\"0\",{\"charSet\":\"utf-8\"}],[\"$\",\"meta\",\"1\",{\"name\":\"viewport\",\"content\":\"width=device-width, initial-scale=1\"}]]\n7:null\n"])</script>
14<script>self.__next_f.push([1,"9:{\"metadata\":[[\"$\",\"title\",\"0\",{\"children\":\"About CX Today â CX Today\"}],[\"$\",\"meta\",\"1\",{\"name\":\"description\",\"content\":\"CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences.\"}],[\"$\",\"link\",\"2\",{\"rel\":\"manifest\",\"href\":\"/manifest.webmanifest\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"meta\",\"3\",{\"name\":\"robots\",\"content\":\"index, follow, max-image-preview:large\"}],[\"$\",\"link\",\"4\",{\"rel\":\"canonical\",\"href\":\"https://cxtoday.com/about\"}],[\"$\",\"meta\",\"5\",{\"property\":\"og:title\",\"content\":\"About CX Today â CX Today\"}],[\"$\",\"meta\",\"6\",{\"property\":\"og:description\",\"content\":\"CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences.\"}],[\"$\",\"meta\",\"7\",{\"property\":\"og:url\",\"content\":\"https://cxtoday.com/about\"}],[\"$\",\"meta\",\"8\",{\"property\":\"og:site_name\",\"content\":\"CX Today\"}],[\"$\",\"meta\",\"9\",{\"property\":\"og:image\",\"content\":\"https://cxtoday.com/brand/og-card.png\"}],[\"$\",\"meta\",\"10\",{\"property\":\"og:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"11\",{\"property\":\"og:image:height\",\"content\":\"630\"}],[\"$\",\"meta\",\"12\",{\"property\":\"og:image:type\",\"content\":\"image/png\"}],[\"$\",\"meta\",\"13\",{\"property\":\"og:image:alt\",\"content\":\"CX Today â the voice of customer experience technology\"}],[\"$\",\"meta\",\"14\",{\"property\":\"og:type\",\"content\":\"website\"}],[\"$\",\"meta\",\"15\",{\"name\":\"twitter:card\",\"content\":\"summary_large_image\"}],[\"$\",\"meta\",\"16\",{\"name\":\"twitter:site\",\"content\":\"@CXTODAYNEWS\"}],[\"$\",\"meta\",\"17\",{\"name\":\"twitter:title\",\"content\":\"About CX Today â CX Today\"}],[\"$\",\"meta\",\"18\",{\"name\":\"twitter:description\",\"content\":\"CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences.\"}],[\"$\",\"meta\",\"19\",{\"name\":\"twitter:image\",\"content\":\"https://cxtoday.com/brand/og-card.png\"}],[\"$\",\"link\",\"20\",{\"rel\":\"shortcut icon\",\"href\":\"/favicon.ico\"}],[\"$\",\"link\",\"21\",{\"rel\":\"icon\",\"href\":\"/favicon.ico\",\"type\":\"image/x-icon\",\"sizes\":\"16x16 32x32 48x48\"}],[\"$\",\"link\",\"22\",{\"rel\":\"icon\",\"href\":\"/favicon-16.png\",\"type\":\"image/png\",\"sizes\":\"16x16\"}],[\"$\",\"link\",\"23\",{\"rel\":\"icon\",\"href\":\"/favicon-32.png\",\"type\":\"image/png\",\"sizes\":\"32x32\"}],[\"$\",\"link\",\"24\",{\"rel\":\"icon\",\"href\":\"/favicon-48.png\",\"type\":\"image/png\",\"sizes\":\"48x48\"}],[\"$\",\"link\",\"25\",{\"rel\":\"icon\",\"href\":\"/favicon-64.png\",\"type\":\"image/png\",\"sizes\":\"64x64\"}],[\"$\",\"link\",\"26\",{\"rel\":\"icon\",\"href\":\"/favicon-192.png\",\"type\":\"image/png\",\"sizes\":\"192x192\"}],[\"$\",\"link\",\"27\",{\"rel\":\"icon\",\"href\":\"/favicon-512.png\",\"type\":\"image/png\",\"sizes\":\"512x512\"}],[\"$\",\"link\",\"28\",{\"rel\":\"apple-touch-icon\",\"href\":\"/apple-touch-icon.png\",\"type\":\"image/png\",\"sizes\":\"180x180\"}],[\"$\",\"$L10\",\"29\",{}]],\"error\":null,\"digest\":\"$undefined\"}\n"])</script>
14<script>self.__next_f.push([1,"e:\"$9:metadata\"\n"])</script>
14<script>self.__next_f.push([1,"5:[\"$\",\"div\",null,{\"className\":\"uct-page-pad\",\"style\":{\"maxWidth\":\"var(--uct-container, 1200px)\",\"margin\":\"0 auto\",\"padding\":\"64px 32px 96px\"},\"children\":[[\"$\",\"div\",null,{\"style\":{\"maxWidth\":760,\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":16},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":10,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\"},\"children\":\"About CX Today · the people · 2026\"}],[\"$\",\"h1\",null,{\"className\":\"uct-h1-hero\",\"style\":{\"fontSize\":44,\"fontWeight\":500,\"letterSpacing\":\"-0.03em\",\"lineHeight\":1.1,\"margin\":0,\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"About CX Today\"}],[\"$\",\"p\",null,{\"style\":{\"fontFamily\":\"var(--uct-serif, var(--font-instrument-serif), Georgia, serif)\",\"fontStyle\":\"italic\",\"fontSize\":22,\"lineHeight\":1.5,\"color\":\"var(--uct-ink, #0a0a0a)\",\"margin\":0,\"textWrap\":\"pretty\"},\"children\":\"Written by humans who take the industry seriously, and themselves slightly less so.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":17,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.7,\"margin\":0,\"maxWidth\":\"62ch\",\"textWrap\":\"pretty\"},\"children\":\"CX Today is a customer experience technology publication: independent journalism, market intelligence and practical guidance for the people building better customer experiences. We are a newsroom of technology journalists, an editor who owns the corrections, and a founder who still reads them.\"}],[\"$\",\"div\",null,{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"marginTop\":8},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":10},\"children\":\"Customer experience technology, defined\"}],[\"$\",\"p\",null,{\"style\":{\"fontFamily\":\"var(--uct-serif, var(--font-instrument-serif), Georgia, serif)\",\"fontStyle\":\"italic\",\"fontSize\":22,\"lineHeight\":1.5,\"color\":\"var(--uct-ink, #0a0a0a)\",\"margin\":0,\"textWrap\":\"pretty\"},\"children\":\"âCustomer experience technology is everything an organization uses to serve, understand, and keep its customers: the contact center and the channels around it, the CRM and the data behind it, the AI and automation increasingly doing the work, the agents and the tools that support them, and the platforms that manage, measure, and protect it all.â\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":\"12px 0 0 0\",\"maxWidth\":\"68ch\"},\"children\":\"CX was once treated largely as a contact center discipline. That world has changed. CRM, customer data, automation, analytics, workforce management, digital channels, trust and privacy, and increasingly agentic AI have converged around one enormous business challenge â how do you create better customer experiences at scale â and our beats are drawn to cover all of it.\"}]]}]]}],[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":24},\"children\":\"What we hold ourselves to\"}],[\"$\",\"div\",null,{\"className\":\"uct-grid-cards\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"repeat(4, 1fr)\",\"gap\":16},\"children\":[[\"$\",\"div\",\"Independent.\",{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24},\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":700,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Independent.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\"
14:1.6,\"margin\":0},\"children\":\"We value our editorial and commercial relationships equally, and keep them separate. Sponsored work says so, plainly, every time.\"}]]}],\"$L11\",\"$L12\",\"$L13\"]}]]}],\"$L14\",\"$L15\",\"$L16\",\"$L17\",\"$L18\",\"$L19\",\"$L1a\"]}]\n"])</script>
14<script>self.__next_f.push([1,"11:[\"$\",\"div\",\"Human.\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":700,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Human.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":0},\"children\":\"Intelligence tools assist; people author. Every byline is a person who will answer for the piece.\"}]]}]\n12:[\"$\",\"div\",\"Checked.\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":700,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Checked.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":0},\"children\":\"You're making real decisions on what we publish, so we check before we quote â and if we get it wrong, the correction carries a name, not a quiet edit buried on a Friday.\"}]]}]\n13:[\"$\",\"div\",\"Convening.\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":700,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Convening.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":0},\"children\":\"We do not just publish at the industry. Polls, field takes, and questions flow back in, and we listen.\"}]]}]\n"])</script>
14<script>self.__next_f.push([1,"14:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":24},\"children\":\"How Techtelligence powers the journalism\"}],[\"$\",\"div\",null,{\"className\":\"uct-grid-cards\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"1fr 1fr\",\"gap\":48,\"alignItems\":\"start\"},\"children\":[[\"$\",\"div\",null,{\"style\":{\"maxWidth\":\"62ch\"},\"children\":[[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":\"0 0 16px 0\",\"textWrap\":\"pretty\"},\"children\":\"Techtelligence is the signal layer under this newsroom. Most technology coverage is reactive by design: a vendor announces, a headline follows. Techtelligence watches where the market is going before those announcements arrive, so the journalism here starts ahead of the story, not behind it.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":\"0 0 16px 0\",\"textWrap\":\"pretty\"},\"children\":\"It never writes the story. It points reporters at what is forming â which narratives are building, which signals are early, which claims deserve a harder look â before the press releases land. That's what lets a small editorial team deliver expert market analysis grounded in real data rather than vendor talking points: when we say adoption of a technology is accelerating, or that the industry's narrative has gotten ahead of what enterprises are actually doing, we can show our working.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":0,\"textWrap\":\"pretty\"},\"children\":\"And it's available to everyone who reads us, at no cost. We don't think trusted market intelligence should sit behind a paywall only the largest enterprises can afford â every output is labeled, signal-powered, expert-validated, and the methodology is in the open.\"}]]}],[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":12},\"children\":[[\"$\",\"div\",\"Better journalism.\",{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":6,\"padding\":\"16px 18px\"},\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":15,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Better journalism.\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":13.5,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.55,\"marginTop\":4},\"children\":\"Narratives, signals and counter-narratives surfaced before they become obvious, so stories start ahead of the press release.\"}]]}],[\"$\",\"div\",\"Analyst-depth conversations.\",{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":6,\"padding\":\"16px 18px\"},\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":15,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Analyst-depth conversations.\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":13.5,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.55,\"marginTop\":4},\"children\":\"Interviews briefed with the market data behind the claims, so the second question is sharper than the first.\"}]]}],[\"$\",\"div\",\"The pulse of the market.\",{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":6,\"padding\":\"16px 18px\"},\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":15,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"The pulse of the market.\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":13.5,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\"
14:1.55,\"marginTop\":4},\"children\":\"Confidence, direction and momentum tracked across every beat we serve, with the methodology in the open.\"}]]}]]}]]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"15:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":24},\"children\":\"How this started\"}],[\"$\",\"div\",null,{\"className\":\"uct-about-founder\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"280px 1fr\",\"gap\":48,\"alignItems\":\"start\"},\"children\":[[\"$\",\"div\",null,{\"className\":\"uct-about-founder-portrait\",\"children\":[[\"$\",\"div\",null,{\"style\":{\"width\":\"100%\",\"aspectRatio\":\"4 / 5\",\"position\":\"relative\",\"borderRadius\":12,\"overflow\":\"hidden\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"background\":\"var(--uct-card, #ffffff)\"},\"children\":[\"$\",\"$L1b\",null,{\"ref\":\"$undefined\",\"alt\":\"Rob Scott, founder and publisher of CX Today\",\"sizes\":\"(max-width: 639px) calc(100vw - 36px), 280px\",\"src\":\"/people/editorial/rob-scott-about.jpg\",\"unoptimized\":false,\"fill\":true,\"style\":{\"width\":\"100%\",\"height\":\"100%\",\"objectFit\":\"cover\",\"display\":\"block\"}}]}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"margin\":\"10px 0 0 0\"}
14,\"children\":\"Rob Scott · founder \u0026 publisher · Manchester\"}]]}],[\"$\",\"div\",null,{\"style\":{\"maxWidth\":\"62ch\"},\"children\":[[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":\"0 0 16px 0\",\"textWrap\":\"pretty\"},\"children\":\"Rob Scott entered the communications industry at 19, built businesses in the sector, and sold his telecom company in 2016 â an experience that gave him technology media from both sides of the table: as someone trying to understand a fast-changing market, and as a vendor trying to reach the people making buying decisions. He thought the industry could do better. There was no shortage of technology content; the problem was finding coverage that actually helped people understand what mattered, why it mattered, and what to pay attention to next.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":\"0 0 16px 0\",\"textWrap\":\"pretty\"},\"children\":\"That instinct built UC Today first â from a small online editorial into one of the most trusted names in unified communications journalism. As that audience grew, a related question kept surfacing: not just how organizations communicate, but how they make every customer interaction actually good. That question deserved its own newsroom, built on the same rules set from day one: editorial and commercial relationships both matter, and each stays in its own lane; every byline is a person who will answer for the piece; and if a reader knows more than we do, which is often, we ask them.\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.75,\"margin\":\"0 0 20px 0\",\"textWrap\":\"pretty\"},\"children\":\"CX Today has since grown into the largest part of Today Digital, serving a global audience of technology buyers, practitioners, vendors, and industry leaders â a growth that included bringing MyCustomer, a respected CX community with nearly 15 years of its own history, under the same roof. Rob still writes across the network, hosts Binary to Billions â a podcast about the real stories behind tech founders â and still reads every correction.\"}],[\"$\",\"p\",null,{\"style\":{\"fontFamily\":\"var(--uct-serif, var(--font-instrument-serif), Georgia, serif)\",\"fontStyle\":\"italic\",\"fontSize\":22,\"lineHeight\":1.5,\"color\":\"var(--uct-ink, #0a0a0a)\",\"margin\":0},\"children\":\"âOur audience gave us their attention long before anyone gave us a penny. Everything we publish has to be worth that trade, every day.â\"}]]}]]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"16:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"baseline\",\"gap\":16,\"marginBottom\":24,\"flexWrap\":\"wrap\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"fontWeight\":500},\"children\":\"The editorial team, by beat\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-faint, #5f5f5f)\"},\"children\":\"One newsroom, one style guide. Follow the ones whose beats you live in.\"}]]}],[[\"$\",\"div\",null,{\"className\":\"uct-grid-cards\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"1fr 1fr\",\"gap\":16},\"children\":[[\"$\",\"div\",\"rob-scott\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"rob-scott\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Rob Scott\",\"src\":\"/people/editorial/rob-scott-about.jpg\",\"size\":88,\"alt\":\"Portrait of Rob Scott\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/rob-scott\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Rob Scott\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Founder \u0026 Publisher · The whole map\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"rob-scottuctoday-com\",\"label\":\"Rob Scott\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}],[\"$\",\"div\",\"marcus-law\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"marcus-law\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Marcus Law\",\"src\":\"/api/portrait/cf95c714-24d3-4b74-961e-e7121cd2f19a/avatar-r1-h1e26fe65-dde1-4b14-ab7a-85c01045cb19-1790253028860-17a5dfd3.jpg\",\"size\":88,\"alt\":\"Portrait of Marcus Law\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/marcus-law\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Marcus Law\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Editor · Leads editorial for both CX Today and UC Today\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"marcus-lawuctoday-com\",\"label\":\"Marcus Law\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}],[\"$\",\"div\",\"rhys-fisher\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"rhys-fisher\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Rhys Fisher\",\"src\":\"/api/portrait/43374365-aec3-461c-9903-59c56558d2ec/avatar-r1-h1b3d5f7a-8987-488b-976f-0343e54c1245-1790256197706-2b568df4.png\",\"size\":88,\"alt\":\"Portrait of Rhys Fisher\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/rhys-fisher\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Rhys Fisher\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Associate Editor · Contact Center \u0026 Omnichannel; Customer Engagement \u0026 Journey Orchestration\"}]]}],\"$L1f\"]}]}]]}],\"$L20\",\"$L21\",\"$L22\",\"$L23\",\"$L24\",\"$L25\",\"$L26\"]}],\"$L27\"]]}]\n"])</script>
14<script>self.__next_f.push([1,"17:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"baseline\",\"gap\":16,\"marginBottom\":24,\"flexWrap\":\"wrap\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"fontWeight\":500},\"children\":\"The wider room\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-faint, #5f5f5f)\"},\"children\":\"A publication is its newsroom plus everyone around it. In order of importance:\"}]]}],[\"$\",\"div\",null,{\"className\":\"uct-grid-cards\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"repeat(3, 1fr)\",\"gap\":16},\"children\":[[\"$\",\"div\",null,{\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"gridColumn\":\"1 / -1\",\"display\":\"grid\",\"gridTemplateColumns\":\"auto 1fr\",\"gap\":24,\"alignItems\":\"start\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-blue, #1f7fc2)\",\"fontWeight\":500,\"paddingTop\":4},\"children\":\"01 · first\"}],[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Our audience community\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":15,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.7,\"margin\":\"8px 0 0 0\",\"maxWidth\":\"78ch\",\"textWrap\":\"pretty\"},\"children\":\"The people who read, rate, vote, and question â the reason everything else on this page exists. Every story ends with an invitation to engage, every contribution is checked before it is quoted, and if a reader knows more than we do, which is often, we ask them. Conversation over consumption, always.\"}]]}]]}],[[\"$\",\"div\",\"02 · contributors\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":10},\"children\":\"02 · contributors\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Contributors \u0026 community voices\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":0},\"children\":\"Verified practitioners whose field takes and expertise sharpen the coverage. Their contributions are checked before we quote them, and the newsroom gives credit on the record â never by algorithm or leaderboard.\"}]]}],[\"$\",\"div\",\"03 · recognition\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":10},\"children\":\"03 · recognition\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"The CX Awards\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":0},\"children\":\"Our annual recognition of the vendors, projects, and people doing the best work in customer experience technology. Judged on evidence, entered in the open, and entirely separate from any commercial relationship with us.\"}]]}],[\"$\",\"div\",\"04 · partners\",{\"style\":\"$5:props:children:1:props:children:1:props:children:0:props:style\",\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":10},\"children\":\"04 · partners\"}],[\"$\",\"div\",null,{\"style\":{\"fontSize\":16,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"marginBottom\":8},\"children\":\"Clients \u0026 event partnerships\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\"
14:1.6,\"margin\":0},\"children\":\"The brands we work with commercially, and the industry events we partner on, fund the journalism, and we value those relationships as highly as our editorial ones. One rule keeps both healthy: the newsroom writes the story, and sponsored work says so, plainly, every time.\"}]]}]]]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"18:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":24},\"children\":[[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"baseline\",\"gap\":16,\"marginBottom\":24,\"flexWrap\":\"wrap\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"fontWeight\":500},\"children\":\"Our story, and how we work\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-faint, #5f5f5f)\"},\"children\":\"Nothing about how we publish is hidden. Start anywhere.\"}]]}],[\"$\",\"div\",null,{\"className\":\"uct-grid-cards\",\"style\":{\"display\":\"grid\",\"gridTemplateColumns\":\"repeat(3, 1fr)\",\"gap\":16},\"children\":[[\"$\",\"$L1d\",\"/editorial-standardsEditorial standards\",{\"href\":\"/editorial-standards\",\"className\":\"uct-about-card\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10,\"color\":\"inherit\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"fontWeight\":500},\"children\":\"Why trust us\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":17,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Editorial standards\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"flex\":1},\"children\":\"The principles everyone here publishes by, including how we handle sponsored content, corrections, and intelligence tools.\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":13.5,\"fontWeight\":500,\"color\":\"var(--uct-blue, #1f7fc2)\",\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"paddingTop\":14},\"children\":\"Read the standards\"}]]}],[\"$\",\"$L1d\",\"/news-deskThe news desk\",{\"href\":\"/news-desk\",\"className\":\"uct-about-card\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10,\"color\":\"inherit\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"fontWeight\":500},\"children\":\"Tell us something\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":17,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"The news desk\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"flex\":1},\"children\":\"Breaking news, story tips, byline pitches, press releases, corrections. Every one is read by a human, and you choose how you are attributed.\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":13.5,\"fontWeight\":500,\"color\":\"var(--uct-blue, #1f7fc2)\",\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"paddingTop\":14},\"children\":\"File it at the news desk\"}]]}],[\"$\",\"$L1d\",\"/media-kitMedia kit\",{\"href\":\"/media-kit\",\"className\":\"uct-about-card\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10,\"color\":\"inherit\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"fontWeight\":500},\"children\":\"Work with us\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":17,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Media kit\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\"
14:1.6,\"flex\":1},\"children\":\"Audience, reach, formats, and rates.\"}],[\"$\",\"span\",null,{\"style\":{\"fontSize\":13.5,\"fontWeight\":500,\"color\":\"var(--uct-blue, #1f7fc2)\",\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"paddingTop\":14},\"children\":\"Request the media kit\"}]]}],[\"$\",\"$L1d\",\"/communityThe community hub\",{\"href\":\"/community\",\"className\":\"uct-about-card\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10,\"color\":\"inherit\"},\"children\":[\"$L28\",\"$L29\",\"$L2a\",\"$L2b\"]}]]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"19:[\"$\",\"section\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-ink, #0a0a0a)\",\"marginTop\":48,\"paddingTop\":20},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"letterSpacing\":\"0.14em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-ink, #0a0a0a)\",\"display\":\"block\",\"fontWeight\":500,\"marginBottom\":10},\"children\":\"Access for everyone\"}],[\"$\",\"p\",null,{\"style\":{\"fontSize\":15,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.7,\"margin\":0,\"maxWidth\":\"68ch\",\"textWrap\":\"pretty\"},\"children\":[\"Good journalism is no use if it's hard to read. The whole site works with a keyboard. Light and dark modes both meet contrast standards. Text comes in adjustable sizes. Animation respects your device's reduced-motion setting. Every image carries a description. And if something gets in your way,\",\" \",[\"$\",\"$L1d\",null,{\"href\":\"/news-desk\",\"style\":{\"color\":\"var(--uct-blue, #1f7fc2)\"},\"children\":\"file it at the news desk\"}],\" \",\"and we'll fix it. That's the commitment.\"]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"1a:[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"margin\":\"48px 0 0 0\",\"paddingTop\":24},\"children\":\"cx today is a today digital property · powered by techtelligence · est. manchester\"}]\n1f:[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"rhys-fisher\",\"label\":\"Rhys Fisher\",\"publicationKey\":\"cxtoday\"}]}]\n"])</script>
14<script>self.__next_f.push([1,"20:[\"$\",\"div\",\"rob-wilkinson\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"rob-wilkinson\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Rob Wilkinson\",\"src\":\"/api/portrait/0e520b0b-f7f6-40b8-9010-6e2d2ef65d2d/avatar-r1-h2188a56d-4972-4422-80c1-e7b1028dddda-1790241958906-601d596d.png\",\"size\":88,\"alt\":\"Portrait of Rob Wilkinson\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"span\",null,{\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Rob Wilkinson\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Senior Technology Evangelist · Supporting Contact Center \u0026 Omnichannel\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"rob-wilkinsoncxtoday-com\",\"label\":\"Rob Wilkinson\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"21:[\"$\",\"div\",\"nicole-willing\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"nicole-willing\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Nicole Willing\",\"src\":\"/api/portrait/ddcace1a-38cc-4bfc-b8cc-90f5818a8e4b/avatar-r3-h257715b3-064e-4c8d-922b-051a8c0b88df-1790253791198-879b0067.jpg\",\"size\":88,\"alt\":\"Portrait of Nicole Willing\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"span\",null,{\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Nicole Willing\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist · CRM \u0026 Customer Data Management; Security, Privacy \u0026 Compliance\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"nicole-willingcxtoday-com\",\"label\":\"Nicole Willing\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"22:[\"$\",\"div\",\"francesca-roche\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"francesca-roche\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Francesca Roche\",\"src\":\"/api/portrait/f21fa4f2-d7f9-413d-b5bc-9699b190a108/avatar-r3-h11288548-d70a-404a-b970-eb6fae6466ce-1790241780363-948a22ba.jpg\",\"size\":88,\"alt\":\"Portrait of Francesca Roche\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"span\",null,{\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Francesca Roche\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist · Customer Analytics \u0026 Intelligence; Workforce Engagement Management\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"francesca-rochecxtoday-com\",\"label\":\"Francesca Roche\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"23:[\"$\",\"div\",\"sean-nolan\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"sean-nolan\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Sean Nolan\",\"src\":\"/api/portrait/dd0378d2-c2ba-4f8f-909a-d1e5cd813fd6/avatar-r1-hce44a5d2-64e3-4b83-8855-2e754d0e3685-1790168314675-c1c0e560.jpg\",\"size\":88,\"alt\":\"Portrait of Sean Nolan\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/sean-nolan\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Sean Nolan\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist · AI \u0026 Automation; Marketing \u0026 Sales Technology\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"sean-nolantodaydigital-com\",\"label\":\"Sean Nolan\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"24:[\"$\",\"div\",\"rebekah-carter\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"rebekah-carter\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Rebekah Carter\",\"src\":\"/api/portrait/aca30200-94e8-414a-8b95-6adad75b5f56/avatar-r1-hd19a380c-e336-4e42-916c-f776bea824dc-1790254261215-cc2ce5fe.jpg\",\"size\":88,\"alt\":\"Portrait of Rebekah Carter\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/rebekah-carter\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Rebekah Carter\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist · Service Management \u0026 Connectivity; Community \u0026 Social Engagement\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"rebekahcarter231yahoo-co-uk\",\"label\":\"Rebekah Carter\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"25:[\"$\",\"div\",\"sophie-wilson\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"sophie-wilson\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Sophie Wilson\",\"src\":\"/api/portrait/b9bcfcf8-47ef-48b8-a2f4-f8450eb5a474/avatar-r1-h4cef5ce9-2bd7-4859-ad6d-5214f8585063-1790586054711-6f0ce511.jpg\",\"size\":88,\"alt\":\"Portrait of Sophie Wilson\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/sophie-wilson\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Sophie Wilson\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"sophie-wilsontodaydigital-com\",\"label\":\"Sophie Wilson\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"26:[\"$\",\"div\",\"lily-jemmetttodaydigital-com\",{\"className\":\"uct-about-card\",\"data-uct-author\":\"lily-jemmetttodaydigital-com\",\"style\":{\"background\":\"var(--uct-card, #ffffff)\",\"border\":\"1px solid var(--uct-line, #ececec)\",\"borderRadius\":12,\"padding\":24,\"display\":\"flex\",\"gap\":20,\"alignItems\":\"flex-start\"},\"children\":[[\"$\",\"$L1c\",null,{\"name\":\"Lily Jemmett\",\"src\":\"/api/portrait/25f281bf-eb92-4314-83a9-f9465cd31675/avatar-r1-h2c9c222f-77ec-4a20-b7d3-0bb1d50e3d6d-1790242651880-7597dcda.jpg\",\"size\":88,\"alt\":\"Portrait of Lily Jemmett\"}],[\"$\",\"div\",null,{\"style\":{\"minWidth\":0,\"flex\":1},\"children\":[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"flex-start\",\"justifyContent\":\"space-between\",\"gap\":12},\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"$L1d\",null,{\"href\":\"/author/lily-jemmetttodaydigital-com\",\"style\":{\"display\":\"block\",\"fontSize\":20,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"Lily Jemmett\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\",\"display\":\"block\",\"marginTop\":5},\"children\":\"Tech Journalist\"}]]}],[\"$\",\"span\",null,{\"className\":\"uct-about-follow\",\"style\":{\"flexShrink\":0},\"children\":[\"$\",\"$L1e\",null,{\"targetType\":\"author\",\"targetId\":\"lily-jemmetttodaydigital-com\",\"label\":\"Lily Jemmett\",\"publicationKey\":\"cxtoday\"}]}]]}]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"27:[\"$\",\"p\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"margin\":\"20px 0 0 0\"},\"children\":\"Supported by an amazing team across the wider Today Digital group.\"}]\n28:[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"fontWeight\":500},\"children\":\"Join in\"}]\n29:[\"$\",\"span\",null,{\"style\":{\"fontSize\":17,\"fontWeight\":500,\"letterSpacing\":\"-0.02em\",\"color\":\"var(--uct-ink, #0a0a0a)\"},\"children\":\"The community hub\"}]\n2a:[\"$\",\"span\",null,{\"style\":{\"fontSize\":14,\"color\":\"var(--uct-soft, #4a4a4a)\",\"lineHeight\":1.6,\"flex\":1},\"children\":\"Polls, field takes, and Ask the newsroom.\"}]\n2b:[\"$\",\"span\",null,{\"style\":{\"fontSize\":13.5,\"fontWeight\":500,\"color\":\"var(--uct-blue, #1f7fc2)\",\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"paddingTop\":14},\"children\":\"Join the discussion\"}]\n"])</script>
14<script>self.__next_f.push([1,"2c:Ta51,"])</script>
14<script>self.__next_f.push([1,"html[data-publication=\"cxtoday\"]{--uct-blue:#c41f3e;--uct-menu-label:var(--uct-blue);--uct-graphic-accent:#40379B;--uct-on-graphic-accent:#ffffff;--uct-faint:#5f5f5f;--uct-faint2:#737373;--uct-quiet:#b8b8b8;--uct-serif:var(--font-newsreader), Georgia, serif;--td-bg:var(--uct-bg);--td-card:var(--uct-card);--td-ink:var(--uct-ink);--td-body-strong:var(--uct-body-strong);--td-soft:var(--uct-soft);--td-faint:var(--uct-faint);--td-faint2:var(--uct-faint2);--td-quiet:var(--uct-quiet);--td-line:var(--uct-line);--td-line-strong:var(--uct-line-strong);--td-blue:var(--uct-blue);--td-graphic-accent:var(--uct-graphic-accent);--td-on-graphic-accent:var(--uct-on-graphic-accent);--td-menu-label:var(--uct-menu-label);--td-breaking:var(--uct-breaking);--td-breaking-text:var(--uct-breaking-text);--td-focus-ring:var(--uct-focus-ring);--td-container:var(--uct-container);--td-measure:var(--uct-measure);--td-radius-badge:var(--uct-radius-badge);--td-radius-control:var(--uct-radius-control);--td-radius-card:var(--uct-radius-card);--td-radius-pill:var(--uct-radius-pill);--td-space-compact:var(--uct-space-compact);--td-space-standard:var(--uct-space-standard);--td-space-feature:var(--uct-space-feature);--td-motion-hover:var(--uct-motion-hover);--td-motion-state:var(--uct-motion-state);--td-serif:var(--uct-serif);}html[data-publication=\"cxtoday\"][data-uct-theme=\"dark\"]{--uct-blue:#ef5a76;--uct-menu-label:var(--uct-blue);--uct-graphic-accent:#9B93E6;--uct-on-graphic-accent:#17181a;--uct-faint:#8a8a8a;--uct-faint2:#83878d;--uct-quiet:#4a4d52;--uct-serif:var(--font-newsreader), Georgia, serif;--td-bg:var(--uct-bg);--td-card:var(--uct-card);--td-ink:var(--uct-ink);--td-body-strong:var(--uct-body-strong);--td-soft:var(--uct-soft);--td-faint:var(--uct-faint);--td-faint2:var(--uct-faint2);--td-quiet:var(--uct-quiet);--td-line:var(--uct-line);--td-line-strong:var(--uct-line-strong);--td-blue:var(--uct-blue);--td-graphic-accent:var(--uct-graphic-accent);--td-on-graphic-accent:var(--uct-on-graphic-accent);--td-menu-label:var(--uct-menu-label);--td-breaking:var(--uct-breaking);--td-breaking-text:var(--uct-breaking-text);--td-focus-ring:var(--uct-focus-ring);--td-container:var(--uct-container);--td-measure:var(--uct-measure);--td-radius-badge:var(--uct-radius-badge);--td-radius-control:var(--uct-radius-control);--td-radius-card:var(--uct-radius-card);--td-radius-pill:var(--uct-radius-pill);--td-space-compact:var(--uct-space-compact);--td-space-standard:var(--uct-space-standard);--td-space-feature:var(--uct-space-feature);--td-motion-hover:var(--uct-motion-hover);--td-motion-state:var(--uct-motion-state);--td-serif:var(--uct-serif);}"])</script>
14<script>self.__next_f.push([1,"2:[\"$\",\"html\",null,{\"lang\":\"en-GB\",\"className\":\"__variable_8adcd2 __variable_46451f __variable_1f5468 __variable_7f71d1\",\"data-publication\":\"cxtoday\",\"suppressHydrationWarning\":true,\"children\":[\"$\",\"body\",null,{\"children\":[[\"$\",\"script\",null,{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Organization\\\",\\\"@id\\\":\\\"https://cxtoday.com/#organization\\\",\\\"name\\\":\\\"CX Today\\\",\\\"url\\\":\\\"https://cxtoday.com/\\\",\\\"logo\\\":{\\\"@type\\\":\\\"ImageObject\\\",\\\"url\\\":\\\"https://cxtoday.com/brand/cx-today-logo.png\\\",\\\"width\\\":900,\\\"height\\\":399}}\"}}],[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"$2c\"}}],[[\"$\",\"link\",null,{\"rel\":\"preconnect\",\"href\":\"https://ooqrecmxxaejojjsqmsl.supabase.co\",\"crossOrigin\":\"anonymous\"}],\"$L2d\"],\"$L2e\",\"$L2f\",\"$L30\",\"$L31\"]}]}]\n"])</script>
14<script>self.__next_f.push([1,"32:I[14462,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"ThemeBootstrap\"]\n33:I[23626,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"ConsentScripts\"]\n34:I[9208,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"AuthProvider\"]\n35:I[14417,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"AskNewsroomProvider\"]\n36:I[73522,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57"])</script>
14<script>self.__next_f.push([1,"d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"Header\"]\n2d:[\"$\",\"link\",null,{\"rel\":\"dns-prefetch\",\"href\":\"https://ooqrecmxxaejojjsqmsl.supabase.co\"}]\n"])</script>
14<script>self.__next_f.push([1,"2e:[\"$\",\"script\",null,{\"suppressHydrationWarning\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"\\n(function () {\\n try {\\n var t = localStorage.getItem('uct-theme') || 'system';\\n var dark = t === 'dark' || (t === 'system' \u0026\u0026 window.matchMedia('(prefers-color-scheme: dark)').matches);\\n document.documentElement.setAttribute('data-uct-theme', dark ? 'dark' : 'light');\\n var ts = localStorage.getItem('uct-text');\\n var zooms = { standard: '1', large: '1.1', xlarge: '1.2' };\\n if (ts \u0026\u0026 zooms[ts] \u0026\u0026 document.body) document.body.style.zoom = zooms[ts];\\n if (localStorage.getItem('uct-ticker') === 'hidden')\\n document.documentElement.setAttribute('data-uct-ticker-hidden', '');\\n } catch (e) {}\\n})();\\n\"}}]\n"])</script>
14<script>self.__next_f.push([1,"2f:[\"$\",\"$L32\",null,{}]\n30:[\"$\",\"$L33\",null,{\"gaMeasurementId\":\"G-RTGZD6Y1M5\",\"termlyWebsiteUuid\":\"f5ec4e5f-116d-44e0-8038-3d83ecd3b826\",\"bomboraEntityId\":\"92270\"}]\n"])</script>
14<script>self.__next_f.push([1,"31:[\"$\",\"$L34\",null,{\"children\":[\"$\",\"$L35\",null,{\"enabled\":true,\"publicationName\":\"CX Today\",\"children\":[[\"$\",\"$L36\",null,{\"beats\":[{\"id\":\"contact-center\",\"name\":\"Contact Center\",\"long\":\"Contact Center \u0026 Omnichannel\",\"blurb\":\"Contact Center \u0026 Omnichannel coverage.\",\"sortOrder\":0},{\"id\":\"crm-data\",\"name\":\"CRM \u0026 Data\",\"long\":\"CRM \u0026 Customer Data Management\",\"blurb\":\"CRM \u0026 Customer Data Management coverage.\",\"sortOrder\":1},{\"id\":\"cx-intelligence\",\"name\":\"CX Intelligence\",\"long\":\"Customer Analytics \u0026 Intelligence\",\"blurb\":\"Customer Analytics \u0026 Intelligence coverage.\",\"sortOrder\":2},{\"id\":\"cx-trust\",\"name\":\"CX Trust\",\"long\":\"Security, Privacy \u0026 Compliance\",\"blurb\":\"Security, Privacy \u0026 Compliance coverage.\",\"sortOrder\":3},{\"id\":\"journey-orchestration\",\"name\":\"Journey Orchestration\",\"long\":\"Customer Engagement \u0026 Journey Orchestration\",\"blurb\":\"Customer Engagement \u0026 Journey Orchestration coverage.\",\"sortOrder\":4},{\"id\":\"agent-experience\",\"name\":\"Agent Experience\",\"long\":\"Workforce Engagement Management\",\"blurb\":\"Workforce Engagement Management coverage.\",\"sortOrder\":5},{\"id\":\"service-operations\",\"name\":\"Service Operations\",\"long\":\"Service Management \u0026 Connectivity\",\"blurb\":\"Service Management \u0026 Connectivity coverage.\",\"sortOrder\":6},{\"id\":\"cx-ai\",\"name\":\"CX AI\",\"long\":\"AI \u0026 Automation\",\"blurb\":\"AI \u0026 Automation coverage.\",\"sortOrder\":7},{\"id\":\"revenue-tech\",\"name\":\"Revenue Tech\",\"long\":\"Marketing \u0026 Sales Technology\",\"blurb\":\"Marketing \u0026 Sales Technology coverage.\",\"sortOrder\":8},{\"id\":\"community-cx\",\"name\":\"Community CX\",\"long\":\"Community \u0026 Social Engagement\",\"blurb\":\"Community \u0026 Social Engagement coverage.\",\"sortOrder\":9}],\"browse\":{\"topics\":[{\"label\":\"Artificial Intelligence\",\"href\":\"/topic/artificial-intelligence\"},{\"label\":\"Agentic AI\",\"href\":\"/topic/agentic-ai\"},{\"label\":\"CCaaS\",\"href\":\"/topic/ccaas\"},{\"label\":\"Customer Engagement Platform\",\"href\":\"/topic/customer-engagement-platform\"},{\"label\":\"AI Governance Tools\",\"href\":\"/topic/ai-governance-tools\"},{\"label\":\"Journey Orchestration\",\"href\":\"/topic/journey-orchestration\"},{\"label\":\"Trust \u0026 Safety\",\"href\":\"/topic/trust-safety\"},{\"label\":\"Cybersecurity for CX\",\"href\":\"/topic/cybersecurity-for-cx\"},{\"label\":\"Voice of the Customer\",\"href\":\"/topic/voice-of-the-customer\"}],\"signals\":[],\"peopleKind\":\"editorial\",\"creators\":[{\"label\":\"Rob Scott\",\"sub\":\"Publisher\",\"href\":\"/author/rob-scottuctoday-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/3a6ddaf9-bfdf-43bf-8cd0-707ca6da9709/avatar-r1-hb28b4edf-4653-4b6f-8e53-df373d5c5370-1790165148586-fea396eb.jpg\",\"editorial\":true},{\"label\":\"Marcus Law\",\"sub\":\"Editor\",\"href\":\"/author/marcus-lawuctoday-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/cf95c714-24d3-4b74-961e-e7121cd2f19a/avatar-r1-h1e26fe65-dde1-4b14-ab7a-85c01045cb19-1790253028860-17a5dfd3.jpg\",\"editorial\":true},{\"label\":\"Rhys Fisher\",\"sub\":\"Associate Editor\",\"href\":\"/author/rhys-fisher\",\"initials\":true,\"avatarUrl\":\"/api/portrait/43374365-aec3-461c-9903-59c56558d2ec/avatar-r1-h1b3d5f7a-8987-488b-976f-0343e54c1245-1790256197706-2b568df4.png\",\"editorial\":true},{\"label\":\"Rob Wilkinson\",\"sub\":\"Senior Technology Evangelist\",\"href\":\"/author/rob-wilkinsoncxtoday-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/0e520b0b-f7f6-40b8-9010-6e2d2ef65d2d/avatar-r1-h2188a56d-4972-4422-80c1-e7b1028dddda-1790241958906-601d596d.png\",\"editorial\":true},{\"label\":\"Nicole Willing\",\"sub\":\"Tech Journalist\",\"href\":\"/author/nicole-willingcxtoday-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/ddcace1a-38cc-4bfc-b8cc-90f5818a8e4b/avatar-r3-h257715b3-064e-4c8d-922b-051a8c0b88df-1790253791198-879b0067.jpg\",\"editorial\":true},{\"label\":\"Sean Nolan\",\"sub\":\"Technology Journalist\",\"href\":\"/author/sean-nolantodaydigital-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/dd0378d2-c2ba-4f8f-909a-d1e5cd813fd6/avatar-r1-hce44a5d2-64e3-4b83-8855-2e754d0e3685-1790168314675-c1c0e560.jpg\",\"editorial\":true},{\"label\":\"Sophie Wilson\",\"sub\":\"Technology Journalist\",\"href\":\"/author/sophie-wilsontodaydigital-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/b9bcfcf8-47ef-48b8-a2f4-f8450eb5a474/avatar-r1-h4cef5ce9-2bd7-4859-ad6d-5214f8585063-1
14790586054711-6f0ce511.jpg\",\"editorial\":true},{\"label\":\"Francesca Roche\",\"sub\":\"Technology Journalist\",\"href\":\"/author/francesca-rochecxtoday-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/f21fa4f2-d7f9-413d-b5bc-9699b190a108/avatar-r3-h11288548-d70a-404a-b970-eb6fae6466ce-1790241780363-948a22ba.jpg\",\"editorial\":true},{\"label\":\"Lily Jemmett\",\"sub\":\"Technology Journalist\",\"href\":\"/author/lily-jemmetttodaydigital-com\",\"initials\":true,\"avatarUrl\":\"/api/portrait/25f281bf-eb92-4314-83a9-f9465cd31675/avatar-r1-h2c9c222f-77ec-4a20-b7d3-0bb1d50e3d6d-1790242651880-7597dcda.jpg\",\"editorial\":true}]},\"ticker\":[],\"brandName\":\"CX Today\",\"logoPath\":\"/brand/cx-today-logo.png\",\"tagline\":\"the voice of customer experience technology\",\"tickerSpeed\":0,\"signalsEnabled\":false,\"communityEnabled\":true,\"allStarsEnabled\":false,\"communityStats\":null}],\"$L37\",\"$L38\",\"$L39\",\"$L3a\",\"$L3b\",\"$L3c\",\"$L3d\",\"$L3e\",\"$L3f\",\"$L40\",\"$L41\",\"$L42\"]}]}]\n"])</script>
14<script>self.__next_f.push([1,"43:I[50960,[\"8039\",\"static/chunks/app/error-a359b7d4d11b2522.js\"],\"default\"]\n45:I[33157,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"FeedbackMount\"]\n4a:I[62515,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"TakeoverExperience\"]\n4b:I[88372,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"PreviewBanner\"]\n4c:I[22233,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"AudienceVisitBeacon\"]\n4d:I[11389,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\""])</script>
14<script>self.__next_f.push([1,"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"AnalyticsBeacon\"]\n37:[\"$\",\"div\",null,{\"aria-hidden\":\"true\",\"data-uct-curtain-shell-probe\":true}]\n3b:[\"$\",\"main\",null,{\"children\":[\"$\",\"$L3\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$43\",\"errorStyles\":[],\"errorScripts\":[],\"template\":[\"$\",\"$L4\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[\"$L44\",[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/ea93bae399ae446c.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}]]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]}]\n3c:[\"$\",\"$L45\",null,{}]\n"])</script>
14<script>self.__next_f.push([1,"3d:[\"$\",\"footer\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-line, #ececec)\",\"marginTop\":80,\"background\":\"var(--uct-card, #ffffff)\"},\"children\":[[\"$\",\"div\",null,{\"className\":\"uct-page-pad\",\"style\":{\"maxWidth\":1200,\"margin\":\"0 auto\",\"padding\":\"48px 32px\",\"display\":\"flex\",\"alignItems\":\"center\",\"gap\":32,\"flexWrap\":\"wrap\"},\"children\":[[\"$\",\"$L1b\",null,{\"src\":\"/brand/cx-today-icon.png\",\"alt\":\"CX Today\",\"width\":400,\"height\":400,\"style\":{\"width\":28,\"height\":28,\"display\":\"block\"}}],[\"$\",\"span\",null,{\"style\":{\"fontFamily\":\"var(--uct-serif, var(--font-instrument-serif), Georgia, serif)\",\"fontStyle\":\"italic\",\"fontSize\":16,\"color\":\"var(--uct-soft, #4a4a4a)\"},\"children\":\"For the people who build customer experience.\"}],[\"$\",\"span\",null,{\"style\":{\"marginLeft\":\"auto\"},\"children\":[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\"},\"children\":[\"Real journalists, real conversations.\",\" \",false]}]}]]}],[\"$\",\"div\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-line, #ececec)\"},\"children\":[\"$\",\"div\",null,{\"className\":\"uct-page-pad\",\"style\":{\"maxWidth\":1200,\"margin\":\"0 auto\",\"padding\":\"40px 32px 44px\",\"display\":\"grid\",\"gridTemplateColumns\":\"repeat(auto-fit, minmax(200px, 1fr))\",\"gap\":40},\"children\":[[\"$\",\"div\",\"Explore\",{\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":10,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"fontWeight\":500,\"color\":\"var(--uct-faint, #5f5f5f)\",\"marginBottom\":14},\"children\":\"Explore\"}],[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10},\"children\":[[\"$\",\"$L1d\",\"The latest\",{\"href\":\"/latest\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The latest\"}],[\"$\",\"$L1d\",\"In brief\",{\"href\":\"/in-brief\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"In brief\"}],[\"$\",\"$L1d\",\"Story threads\",{\"href\":\"/threads\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Story threads\"}],[\"$\",\"$L1d\",\"The glossary\",{\"href\":\"/glossary\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The glossary\"}],[\"$\",\"$L1d\",\"Search the archive\",{\"href\":\"/search\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Search the archive\"}],[\"$\",\"$L1d\",\"What's new\",{\"href\":\"/whats-new\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"What's new\"}]]}]]}],[\"$\",\"div\",\"Briefings \u0026 your space\",{\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":10,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"fontWeight\":500,\"color\":\"var(--uct-faint, #5f5f5f)\",\"marginBottom\":14},\"children\":\"Briefings \u0026 your space\"}],[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10},\"children\":[[\"$\",\"$L1d\",\"The morning brief\",{\"href\":\"/morning-brief\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The morning brief\"}],[\"$\",\"$L1d\",\"The weekly wrap\",{\"href\":\"/weekly-wrap\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The weekly wrap\"}],[\"$\",\"$L1d\",\"Your account\",{\"href\":\"/account\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Your account\"}]]}]]}],[\"$\",\"div\",\"Trust \u0026 transparency\",{\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":10,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"fontWeight\":500,\"color\":\"var(--uct-faint, #5f5f5f)\",\"marginBottom\":14},\"children\":\"Trust \u0026 transparency\"}],\"$L46\"]}],\"$L47\"]}]}],\"$L48\",\"$L49\"]}]\n"])</script>
14<script>self.__next_f.push([1,"3f:[\"$\",\"$L4a\",null,{\"publicationKey\":\"cxtoday\"}]\n40:[\"$\",\"$L4b\",null,{}]\n41:[\"$\",\"$L4c\",null,{\"cxOnly\":true}]\n42:[\"$\",\"$d\",null,{\"fallback\":null,\"children\":[\"$\",\"$L4d\",null,{}]}]\n"])</script>
14<script>self.__next_f.push([1,"4e:I[59224,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"CookiePreferencesButton\"]\n4f:I[75729,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"5729\",\"static/chunks/5729-6714c046350a5f6c.js\",\"7177\",\"static/chunks/app/layout-0f49cfc47b9f6bf7.js\"],\"AdZone\"]\n"])</script>
14<script>self.__next_f.push([1,"46:[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10},\"children\":[[\"$\",\"$L1d\",\"Editorial standards\",{\"href\":\"/editorial-standards\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Editorial standards\"}],[\"$\",\"$L1d\",\"The corrections log\",{\"href\":\"/corrections\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The corrections log\"}],[\"$\",\"$L1d\",\"How we label paid work\",{\"href\":\"/how-we-label-paid-work\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"How we label paid work\"}],[\"$\",\"$L1d\",\"About CX Today\",{\"href\":\"/about\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"About CX Today\"}]]}]\n"])</script>
14<script>self.__next_f.push([1,"47:[\"$\",\"div\",\"Community \u0026 work with us\",{\"children\":[[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":10,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"fontWeight\":500,\"color\":\"var(--uct-faint, #5f5f5f)\",\"marginBottom\":14},\"children\":\"Community \u0026 work with us\"}],[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"flexDirection\":\"column\",\"gap\":10},\"children\":[[\"$\",\"$L1d\",\"The community hub\",{\"href\":\"/community\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The community hub\"}],[\"$\",\"$L1d\",\"Events calendar\",{\"href\":\"/events\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Events calendar\"}],[\"$\",\"$L1d\",\"Contributors\",{\"href\":\"/about\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Contributors\"}],[\"$\",\"$L1d\",\"The news desk\",{\"href\":\"/news-desk\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"The news desk\"}],[\"$\",\"$L1d\",\"Request the media kit\",{\"href\":\"/media-kit\",\"className\":\"uct-link-underline\",\"style\":{\"fontSize\":13.5,\"fontWeight\":400,\"letterSpacing\":\"-0.011em\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"Request the media kit\"}]]}]]}]\n"])</script>
14<script>self.__next_f.push([1,"48:[\"$\",\"div\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-line, #ececec)\"},\"children\":[\"$\",\"div\",null,{\"className\":\"uct-page-pad\",\"style\":{\"maxWidth\":1200,\"margin\":\"0 auto\",\"padding\":\"18px 32px\",\"display\":\"flex\",\"alignItems\":\"center\",\"gap\":16,\"flexWrap\":\"wrap\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\"},\"children\":\"© 2026 Today Digital Ltd · all rights reserved\"}],[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"center\",\"gap\":16,\"marginLeft\":\"auto\",\"flexWrap\":\"wrap\"},\"children\":[[[\"$\",\"$L1d\",\"https://todaydigital.com/privacy\",{\"href\":\"https://todaydigital.com/privacy\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"global privacy notice\"}],[\"$\",\"$L1d\",\"https://todaydigital.com/legal\",{\"href\":\"https://todaydigital.com/legal\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"cookie \u0026 other policies\"}],[\"$\",\"$L1d\",\"/terms\",{\"href\":\"/terms\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"terms of service\"}],[\"$\",\"$L1d\",\"https://todaydigital.com/terms\",{\"href\":\"https://todaydigital.com/terms\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"master terms\"}],[\"$\",\"$L1d\",\"/editorial-standards\",{\"href\":\"/editorial-standards\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"editorial standards\"}],[\"$\",\"$L1d\",\"/accessibility\",{\"href\":\"/accessibility\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.16em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint, #5f5f5f)\",\"textDecoration\":\"none\"},\"children\":\"accessibility\"}]],[\"$\",\"$L4e\",null,{}]]}]]}]}]\n"])</script>
14<script>self.__next_f.push([1,"49:[\"$\",\"div\",null,{\"style\":{\"borderTop\":\"1px solid var(--uct-line, #ececec)\"},\"children\":[\"$\",\"div\",null,{\"className\":\"uct-page-pad\",\"style\":{\"maxWidth\":1200,\"margin\":\"0 auto\",\"padding\":\"20px 32px\",\"display\":\"flex\",\"alignItems\":\"center\",\"gap\":12,\"flexWrap\":\"wrap\"},\"children\":[false,[\"$\",\"div\",null,{\"style\":{\"display\":\"flex\",\"alignItems\":\"center\",\"gap\":12,\"marginLeft\":\"auto\"},\"children\":[[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\"},\"children\":[\"cx today\",\" is a\"]}],[\"$\",\"a\",null,{\"href\":\"https://todaydigital.com\",\"target\":\"_blank\",\"rel\":\"noopener noreferrer\",\"aria-label\":\"Today Digital (opens in a new tab)\",\"className\":\"uct-link-underline\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":11,\"fontWeight\":600,\"letterSpacing\":\"0.08em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-soft, #4a4a4a)\",\"textDecoration\":\"none\"},\"children\":\"today digital\"}],[\"$\",\"span\",null,{\"className\":\"$undefined\",\"style\":{\"fontFamily\":\"var(--font-geist-mono), monospace\",\"fontSize\":9,\"letterSpacing\":\"0.18em\",\"textTransform\":\"uppercase\",\"color\":\"var(--uct-faint2, #b8b8b8)\"},\"children\":\"property\"}]]}]]}]}]\n"])</script>
14<script>self.__next_f.push([1,"39:[\"$\",\"$L4f\",null,{\"zone\":\"curtain-left\",\"publicationKey\":\"cxtoday\",\"desktopSize\":{\"w\":160,\"h\":600},\"mobileSize\":null,\"slug\":\"about\",\"beat\":null,\"layout\":\"curtain\",\"frameStyle\":\"$undefined\",\"placement\":\"$undefined\",\"reserveDesktop\":false,\"leaderboardPage\":\"public\",\"desktopReservationHeight\":\"$undefined\",\"curtainSide\":\"left\"}]\n3a:[\"$\",\"$L4f\",null,{\"zone\":\"curtain-right\",\"publicationKey\":\"cxtoday\",\"desktopSize\":{\"w\":160,\"h\":600},\"mobileSize\":null,\"slug\":\"about\",\"beat\":null,\"layout\":\"curtain\",\"frameStyle\":\"$undefined\",\"placement\":\"$undefined\",\"reserveDesktop\":false,\"leaderboardPage\":\"public\",\"desktopReservationHeight\":\"$undefined\",\"curtainSide\":\"right\"}]\n3e:[\"$\",\"$L4f\",null,{\"zone\":\"mobile-anchor\",\"publicationKey\":\"cxtoday\",\"desktopSize\":null,\"mobileSize\":{\"w\":320,\"h\":50},\"slug\":\"about\",\"beat\":null,\"layout\":\"anchor\",\"frameStyle\":\"$undefined\",\"placement\":\"$undefined\",\"reserveDesktop\":false,\"leaderboardPage\":\"public\",\"desktopReservationHeight\":\"$undefined\",\"curtainSide\":\"$undefined\"}]\n"])</script>
14<script>self.__next_f.push([1,"38:[\"$\",\"$L4f\",null,{\"zone\":\"home-leaderboard\",\"publicationKey\":\"cxtoday\",\"desktopSize\":{\"w\":728,\"h\":90},\"mobileSize\":{\"w\":320,\"h\":50},\"slug\":\"about\",\"beat\":null,\"layout\":\"banner\",\"frameStyle\":{\"width\":\"100%\",\"maxWidth\":1200,\"boxSizing\":\"border-box\",\"margin\":\"0 auto\",\"padding\":\"16px 24px 0\"},\"placement\":\"$undefined\",\"reserveDesktop\":false,\"leaderboardPage\":\"public\",\"desktopReservationHeight\":\"$undefined\",\"curtainSide\":\"$undefined\"}]\n"])</script>
14<script>self.__next_f.push([1,"50:I[52054,[\"5730\",\"static/chunks/44530001-699706df5f232cb6.js\",\"2619\",\"static/chunks/2619-04bc32f026a0d946.js\",\"5239\",\"static/chunks/5239-0a1ac76c84eea57d.js\",\"5402\",\"static/chunks/5402-d7f3cec25e893969.js\",\"5307\",\"static/chunks/5307-6b8b0605f598d50a.js\",\"9208\",\"static/chunks/9208-2b625ab804b348a7.js\",\"6798\",\"static/chunks/6798-693a7a61657f2396.js\",\"8200\",\"static/chunks/8200-a1c1f0cfe5a1490a.js\",\"4345\",\"static/chunks/app/not-found-e6286dae882ce253.js\"],\"NotFoundRecovery\"]\n"])</script>
14<script>self.__next_f.push([1,"44:[\"$\",\"$L50\",null,{\"publicationKey\":\"cxtoday\",\"requestedPath\":\"/about\",\"hitId\":\"d69922a3-2fab-4663-b889-b3620181e667.niRy31-KIxpkXrzcO-DdDbTGITSrQKygUhJdREeEogo\",\"presentation\":{\"quipTone\":\"dry\",\"showDiagnosis\":true,\"cards\":[\"search\",\"ask\",\"newsdesk\",\"beats\"]},\"latest\":[{\"title\":\"WebexOne 2026: Cisco Brings AI Collaboration to Austin\",\"href\":\"/webexone-2026-cisco-brings-ai-collaboration-to-austin-webexbycisco-cs-0244\",\"meta\":\"Sponsored · CX AI · 11h\"},{\"title\":\"How To Manage an Ecosystem of AI Agents in Your CX Stack\",\"href\":\"/how-to-manage-an-ecosystem-of-ai-agents-in-your-cx-stack\",\"meta\":\"Interview · CX AI · 12h\"},{\"title\":\"HMRC Selects Salesforce for £2.4BN CRM Program as Overhaul Takes Shape\",\"href\":\"/hmrc-selects-salesforce-for-2bn-crm-program-as-overhaul-takes-shape\",\"meta\":\"News · CRM \u0026 Data · 13h\"}]}]\n"])</script>
14</body></html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.