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26	<title>European Consumer Centre Germany</title>
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189                      Tourism &amp; Leisure
190                    </a>
191                  </li>
192                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3102">
193                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/tourism-leisure/customs-europe/">
194                      Customs in Europe
195                    </a>
196                  </li>
197                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-319">
198                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/tourism-leisure/accommodation/">
199                      Accommodation
200                    </a>
201                  </li>
202                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3101">
203                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/tourism-leisure/package-holiday/">
204                      Package Holiday
205                    </a>
206                  </li>
207                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3104">
208                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/tourism-leisure/cannabis/">
209                      Cannabis
210                    </a>
211                  </li>
212                                </ul>
213                              </div>
214            </div>
215                  </li>
216                              
217                                                                                                                                                                                                                                                
218
219
220        <li class="menu__item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-274">
221                      <button
222              class="menu__link w-full "
223              type="button"
224              aria-expanded="false"
225            >
226              <span class="menu__link-text ">Transport</span>
227              <span class="menu__link-icon lg:!leading-[0] ">
228                <span class="icon icon-chevron"></span>
229              </span>
230                                        </button>
231          
232                      <div class="menu__dropdown list-unstyled " aria-label="Transport">
233              <div class="menu__dropdown-list h-0 overflow-hidden">
234                <div class="menu__dropdown-list-header hidden lg:block ">
235                  <a class="h2 menu__dropdown-title" href="https://www.evz.de/en/topics/transport/">Transport</a>
236                </div>
237                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
238                  <li class="menu__dropdown-item lg:hidden ">
239                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/">
240                      Transport
241                    </a>
242                  </li>
243                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1190">
244                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/airplane/">
245                      Airplane
246                    </a>
247                  </li>
248                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1189">
249                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/train/">
250                      Train
251                    </a>
252                  </li>
253                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1191">
254                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/car/">
255                      Car
256                    </a>
257                  </li>
258                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1187">
259                    <a class="menu__dropdown-link" href="https://www.evz.de/en
259/topics/transport/bus/">
260                      Bus
261                    </a>
262                  </li>
263                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1186">
264                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/ship/">
265                      Ship &amp; Ferry
266                    </a>
267                  </li>
268                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1188">
269                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/transport/e-mobility/">
270                      E-Mobility
271                    </a>
272                  </li>
273                                </ul>
274                              </div>
275            </div>
276                  </li>
277                              
278                                                                                                                                                                                                                                                
279
280
281        <li class="menu__item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-271">
282                      <button
283              class="menu__link w-full "
284              type="button"
285              aria-expanded="false"
286            >
287              <span class="menu__link-text ">Internet &amp; Shopping</span>
288              <span class="menu__link-icon lg:!leading-[0] ">
289                <span class="icon icon-chevron"></span>
290              </span>
291                                        </button>
292          
293                      <div class="menu__dropdown list-unstyled " aria-label="Internet &amp; Shopping">
294              <div class="menu__dropdown-list h-0 overflow-hidden">
295                <div class="menu__dropdown-list-header hidden lg:block ">
296                  <a class="h2 menu__dropdown-title" href="https://www.evz.de/en/topics/internet-shopping/">Internet &amp; Shopping</a>
297                </div>
298                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
299                  <li class="menu__dropdown-item lg:hidden ">
300                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/internet-shopping/">
301                      Internet &amp; Shopping
302                    </a>
303                  </li>
304                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1193">
305                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/internet-shopping/online-shopping/">
306                      Online-Shopping
307                    </a>
308                  </li>
309                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1194">
310                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/internet-shopping/retail-store/">
311                      Shopping in a Local Store
312                    </a>
313                  </li>
314                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1192">
315                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/internet-shopping/fraud/">
316                      Internet Fraud
317                    </a>
318                  </li>
319                                </ul>
320                              </div>
321            </div>
322                  </li>
323                              
324                                                                                                                                                                                                                                                
325
326
327        <li class="menu__item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-270">
328                      <button
329              class="menu__link w-full "
330              type="button"
331              aria-expanded="false"
332            >
333              <span class="menu__link-text ">Banking &amp; Finance</span>
334              <span class="menu__link-icon lg:!leading-[0] ">
335                <span class="icon icon-chevron"></span>
336              </span>
337                                        </button>
338          
339                      <div class="menu__dropdown list-unstyled " aria-label="Banking &amp; Finance">
340              <div class="menu__dropdown-list h-0 overflow-hidden">
341                <div class="menu__dropdown-list-header hidden lg:block ">
342                  <a class="h2 menu__dropdown-title" href="https://www.evz.de/en/topics/banking-finance/">Banking &amp; Finance</a>
343                </div>
344                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
345                  <li class="menu__dropdown-item lg:hidden ">
346                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/">
347                      Banking &amp; Finance
348                    </a>
349                  </li>
350                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3097">
351                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/cash-payment-limits/">
352                      Cash Payment Limits
353                    </a>
354                  </li>
355                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3095">
356                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/chargeback/">
357                      Chargeback Procedure
358                    </a>
359                  </li>
360                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3096">
361                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/lost-stolen-cards/">
362                      Lost and Stolen Bank Cards
363                    </a>
364                  </li>
365                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3099">
366                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/online-trading-scam/">
367                      Dubious Trading Platforms
368                    </a>
369                  </li>
370                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3100">
371                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/banking-finance/loan-scam/">
372                      Loan Scam
373                    </a>
374                  </li>
375                                </ul>
376                              </div>
377            </div>
378                  </li>
379                              
380                                                                                                                                                                                                                                                
381
382
383        <li class="menu__item menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-272">
384                      <button
385              class="menu__link w-full "
386              type="button"
387              aria-expanded="false"
388            >
389              <span class="menu__link-text ">Living in Germany</span>
390              <span class="menu__link-icon lg:!leading-[0] ">
391                <span class="icon icon-chevron"></span>
392              </span>
393                                        </button>
394          
395                      <div class="menu__dropdown list-unstyled " aria-label="Living in Germany">
396              <div class="menu__dropdown-list h-0 overflow-hidden">
397                <div class="menu__dropdown-list-header hidden lg:block ">
398                  <a class="h2 menu__dropdown-title" href="https://www.evz.de/en/topics/living-in-germany/">Living in Germany</a>
399                </div>
400                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
401                  <li class="menu__dropdown-item lg:hidden ">
402                    <a class="menu__dropdown-link" href="https://www.evz.de/en
402/topics/living-in-germany/">
403                      Living in Germany
404                    </a>
405                  </li>
406                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3107">
407                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/living-in-germany/moving-to-germany/">
408                      Moving to Germany
409                    </a>
410                  </li>
411                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3108">
412                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/living-in-germany/insurance-in-germany/">
413                      Insurance in Germany
414                    </a>
415                  </li>
416                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3105">
417                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/living-in-germany/telecommunication/">
418                      Telecommunication in Germany
419                    </a>
420                  </li>
421                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-post menu-item-3106">
422                    <a class="menu__dropdown-link" href="https://www.evz.de/en/topics/living-in-germany/leaving-germany/">
423                      Leaving Germany
424                    </a>
425                  </li>
426                                </ul>
427                              </div>
428            </div>
429                  </li>
430          </ul>
431  </nav>
432
433
434      </div>
435
436      <!-- Menu secondary -->
437      <div id="_mobile_menu_secondary">
438        
439  <nav class="menu menu-secondary" aria-label="Header - Menu secondaire (EN)">
440    <ul class="menu__list list-unstyled">
441                              
442                                                                                                                                                                                                                                                
443
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446                      <button
447              class="menu__link w-full "
448              type="button"
449              aria-expanded="false"
450            >
451              <span class="menu__link-text ">Services</span>
452              <span class="menu__link-icon lg:!leading-[0] ">
453                <span class="icon icon-chevron"></span>
454              </span>
455                                        </button>
456          
457                      <div class="menu__dropdown list-unstyled " aria-label="Services">
458              <div class="menu__dropdown-list h-0 overflow-hidden">
459                <div class="menu__dropdown-list-header hidden lg:block no-link">
460                  <a class="h2 menu__dropdown-title" href="#">Services</a>
461                </div>
462                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
463                  <li class="menu__dropdown-item lg:hidden ">
464                    <a class="menu__dropdown-link" href="#">
465                      Services
466                    </a>
467                  </li>
468                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-1535">
469                    <a class="menu__dropdown-link" href="https://www.evz.de/en/services/about-us/">
470                      About us
471                    </a>
472                  </li>
473                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-1534">
474                    <a class="menu__dropdown-link" href="https://www.evz.de/en/services/adr/">
475                      Alternative Dispute Resolution in Europe
476                    </a>
477                  </li>
478                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-2720">
479                    <a class="menu__dropdown-link" href="https://www.evz.de/en
479/services/sample-letters/">
480                      Sample Letters
481                    </a>
482                  </li>
483                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-4066">
484                    <a class="menu__dropdown-link" href="https://www.evz.de/en/services/law-enforcement/">
485                      Law Enforcement
486                    </a>
487                  </li>
488                                </ul>
489                              </div>
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491                  </li>
492                              
493                                                                                                                                                                                                                                                                                        
494
495
496        <li class="menu__item no-link menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4778">
497                      <button
498              class="menu__link w-full "
499              type="button"
500              aria-expanded="false"
501            >
502              <span class="menu__link-text ">Publications</span>
503              <span class="menu__link-icon lg:!leading-[0] ">
504                <span class="icon icon-chevron"></span>
505              </span>
506                                        </button>
507          
508                      <div class="menu__dropdown list-unstyled " aria-label="Publications">
509              <div class="menu__dropdown-list h-0 overflow-hidden">
510                <div class="menu__dropdown-list-header hidden lg:block no-link">
511                  <a class="h2 menu__dropdown-title" href="#">Publications</a>
512                </div>
513                <ul class="menu__dropdown-list-inner list-unstyled lg:grid lg:grid-cols-2 lg:gap-4">
514                  <li class="menu__dropdown-item lg:hidden ">
515                    <a class="menu__dropdown-link" href="#">
516                      Publications
517                    </a>
518                  </li>
519                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-6408">
520                    <a class="menu__dropdown-link" href="https://www.evz.de/en/media/">
521                      Media Enquiries
522                    </a>
523                  </li>
524                                  <li class="menu__dropdown-item menu-item menu-item-type-taxonomy menu-item-object-publication_category menu-item-547">
525                    <a class="menu__dropdown-link" href="https://www.evz.de/en/publications/online-brochures/">
526                      Online-Brochures
527                    </a>
528                  </li>
529                                  <li class="menu__dropdown-item menu-item menu-item-type-post_type menu-item-object-page menu-item-6377">
530                    <a class="menu__dropdown-link" href="https://www.evz.de/en/videos/">
531                      Videos
532                    </a>
533                  </li>
534                                </ul>
535                              </div>
536            </div>
537                  </li>
538                              
539                                                                                                                                                                                                                                                                                                                                
540
541
542        <li class="menu__item mobile-order-last menu-item menu-item-type-post_type menu-item-object-page menu-item-6396">
543                      <a class="menu__link btn btn-header" href="https://www.evz.de/en/question-complaint/">
544              <span class="menu__link-text ">Question and Complaints</span>
545                              <span class="icon icon-flash hidden lg:block"></span>
546                                        </a>
547          
548                  </li>
549          </ul>
550  </nav>
551
552
553      </div>
554    </div>
555  </div>
556
557  </header>
558    <main >
559                        <section class="block-home-intro relative hfpt overflow-hidden bg-primary" data-anim="fade">
560  <div class="circles hidden lg:block w-full absolute top-0 right-0 z-20">
561  <div class="circle"></div>
562  <div class="circle"></div>
563  <div class="circle"></div>
564</div>
565  <div class="container flex items-center justify-center relative z-10">
566    <div class="container-background" style="background-image: url(https://www.evz.de/app/uploads/sites/3/2026/05/startseite_evzd-3-scaled.jpg);"></div>
567    <div class="grid grid-default relative z-20">
568      <div class="col-span-6 text-white xs:col-span-4 xs:col-start-2 md:col-span-7 md:col-start-2">
569        <div class="wysiwyg">
570          <h1><span class="homepage-title">Europe protects you.</span><span class="homepage-title">So do we!</span><span class="homepage-title"><strong>And it&#8217;s free.</strong></span></h1>
571<p>The European Consumer Centre Germany (ECC Germany) helps if you have a question about your rights in Europe and supports you if you have a issue with a company in another EU country, Iceland or Norway.</p>
572<h1><span class="homepage-title"> </span></h1>
573
574        </div>
575      </div>
576    </div>
577  </div>
578</section>
579              <section
580  class="block-home-quick-links overflow-hidden"
581  style="
582    --bhql-bg-color: var(--color-secondary);
583    --bhql-text-color: var(--color-white);
584  "
585>
586  <div class="container">
587    <div class="grid grid-default lg:relative lg:z-20">
588      <div class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-14 md:col-start-2">
589        <h2 class="title text-primary" data-anim="fade">Need help?</h2>
590
591        <div class="quick-links flex flex-col md:grid md:grid-cols-2">
592                      <div data-anim="fade" data-delay-mobile="0" data-delay-tablet="0" data-delay-desktop="0">
593              <a
594                href="https://www.evz.de/en/topics/transport/airplane/air-passenger-rights/"
595                class="quick-link flex items-center justify-between"
596              >
597                <img src="https://www.evz.de/app/uploads/sites/3/2026/03/icon-avion2-1.svg" alt="Flight delayed or cancelled?" class="image-icon">
598                <span class="text">Flight delayed or cancelled?</span>
599                <span class="icon-wrapper flex items-center justify-center">
600                  <span class="icon icon-arrow"></span>
601                </span>
602              </a>
603            </div>
604                      <div data-anim="fade" data-delay-mobile="0" data-delay-tablet="1" data-delay-desktop="1">
605              <a
606                href="https://www.evz.de/en/topics/banking-finance/chargeback/"
607                class="quick-link flex items-center justify-between"
608              >
609                <img src="https://www.evz.de/app/uploads/sites/3/2026/03/icon-chargeback-1.svg" alt="Refund via chargeback" class="image-icon">
610                <span class="text">Refund via chargeback</span>
611                <span class="icon-wrapper flex items-center justify-center">
612                  <span class="icon icon-arrow"></span>
613                </span>
614              </a>
615            </div>
616                      <div data-anim="fade" data-delay-mobile="0" data-delay-tablet="0" data-delay-desktop="0">
617              <a
618                href="https://www.evz.de/en/services/adr/"
619                class="quick-link flex items-center justify-between"
620              >
621                <img src="https://www.evz.de/app/uploads/sites/3/2026/03/icon-flag.svg?ver=1773399763" alt="Alternative Dispute Resolution" class="image-icon">
622                <span class="text">Alternative Dispute Resolution</span>
623                <span class="icon-wrapper flex items-center justify-center">
624                  <span class="icon icon-arrow"></span>
625                </span>
626              </a>
627            </div>
628                      <div data-anim="fade" data-delay-mobile="0" data-delay-tablet="1" data-delay-desktop="1">
629              <a
630                href="https://www.evz.de/en/question-complaint/"
631                class="quick-link flex items-center justify-between"
632              >
633                <img src="https://www.evz.de/app/uploads/sites/3/2026/03/icon-message.svg" alt="Contact us!" class="image-icon">
634                <span class="text">Contact us!</span>
635                <span class="icon-wrapper flex items-center justify-center">
636                  <span class="icon icon-arrow"></span>
637                </span>
638              </a>
639            </div>
640                  </div>
641      </div>
642    </div>
643  </div>
644</section>
645              <section class="block-home-overview">
646  <div class="container">
647    <div class="grid grid-default md:items-center">
648      <div
649        class="content-col col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-8 md:col-start-2 lg:col-span-6 lg:col-start-2"
650        data-anim="fade"
651      >
652        <div class="wysiwyg"><h2><span class="homepage-title">Well advided<br />
653across borders</span></h2>
654<p>Flight to Portugal cancelled? Package from the French online shop didn&#8217;t arrive? Or trouble with your hire car in Spain?</p>
655<p>For more than <strong>20 years</strong>, the <strong>European Consumer Centre Germany</strong> (ECC Germany) has been advising consumers on their rights – <strong>free of charge</strong>!</p>
656<p>We are part of the <a href="https://www.evz.de/en/services/about-us/ecc-net/" target="_blank" rel="noopener">European Consumer Centres Network (ECC-Net)</a>, an association of <strong>29 partner centres</strong> in all EU countries, Iceland and Norway. It is funded by the European Commission and the member states.</p>
657<p>Together with our colleagues from <a href="https://www.europe-consommateurs.eu/en/" target="_blank" rel="noopener">ECC France</a>, we work at the Kehl–Strasbourg border as part of the Franco-German association <a href="https://www.cec-zev.eu/de/" target="_blank" rel="noopener">Zentrum für Europäischen Verbraucherschutz e. V.</a></p>
658<p>&nbsp;</p>
659</div>
660        
661
662  <a
663    href="https://www.evz.de/en/services/about-us/"
664    class="btn btn-primary "
665          >
666    
667    <span class="text">About us</span>
668
669          <span class="icon icon-arrow"></span>
670      </a>
671      </div>
672      <div class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-7 md:relative lg:col-span-8 lg:col-start-9">
673        <div class="image-wrapper" data-anim="fade">
674          <img src="https://www.evz.de/app/uploads/sites/3/2026/04/equipe_evz_2025_3.png" alt="Team_EVZ" class="image w-full h-full object-cover z-10">
675          <div class="circles w-full h-full absolute top-0 right-0 z-20">
676  <div class="circle"></div>
677  <div class="circle"></div>
678  <div class="circle"></div>
679</div>
680        </div>
681        <div class="numbers-wrapper flex flex-col">
682                      <div
683              class="number-item"
684              data-anim="fade"
685              data-delay-mobile="0"
686              data-delay-tablet="0"
687              data-delay-desktop="0.5"
688              style="
689                --bhoni-bg-color: var(--color-tertiary);
690                --bhoni-text-color: var(--color-primary);
691              "
692            >
693              <div class="number">76 %</div>
694              <div class="text"><p>cases<br />
695resolved<br />
696amicably</p>
697</div>
698            </div>
699                      <div
700              class="number-item"
701              data-anim="fade"
702              data-delay-mobile="0"
703              data-delay-tablet="0"
704              data-delay-desktop="1"
705              style="
706                --bhoni-bg-color: var(--color-primary);
707                --bhoni-text-color: var(--color-white);
708              "
709            >
710              <div class="number">21 073</div>
711              <div class="text"><p>complaints<br />
712handled<br />
713in 2025</p>
714</div>
715            </div>
716                  </div>
717      </div>
718    </div>
719  </div>
720</section>
721              <section class="block-home-banner bg-primary overflow-hidden">
722  <div class="container">
723    <div class="grid grid-default md:items-center lg:relative lg:z-20">
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725        <div class="image-wrapper relative overflow-hidden" data-anim="fade">
726          <img src="https://www.evz.de/app/uploads/sites/3/2026/02/thumbnail_submit_a_claim.jpeg" alt="thumbnail_submit_a_claim">
727        </div>
728      </div>
729      <div
730        class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-9 md:col-start-8 lg:col-span-9 lg:col-start-7"
731        data-anim="fade"
732        data-delay-mobile="0"
733        data-delay-tablet="0"
734        data-delay-desktop="1"
735      >
736        <div class="wysiwyg text-white"><p><span class="suptitle">
736When and How the ECC Germany can Help</span></p>
737<p>The European Consumer Centre Germany helps consumers residing in Germany who have a question about their rights or a problem with a company in another EU country, Iceland or Norway.</p>
738</div>
739        
740
741  <a
742    href="https://www.youtube.com/watch?v=1LiiP_sQ0s4&list=PLdY_lZyQ7nQZcjAMtIlFAjQC2QB84nnEJ&index=11"
743    class="btn btn-tertiary "
744     target="_blank"      >
745    
746    <span class="text">Learn more</span>
747
748          <span class="icon icon-arrow"></span>
749      </a>
750      </div>
751    </div>
752  </div>
753</section>
754              <section class="block-home-pages-overview">
755  <div class="container">
756    <div class="grid grid-default">
757              <div
758          class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-10 md:col-start-4 lg:col-span-5 lg:col-start-2"
759          data-anim="fade"
760          data-delay-mobile="0"
761          data-delay-tablet="0"
762          data-delay-desktop="0"
763        >
764          <a
765            href="https://www.evz.de/en/topics/transport/train/passenger-rights/" target="_blank"
766            class="page-card block lg:flex lg:flex-col lg:h-full"
767          >
768            <div class="image-wrapper w-full aspect-[323/238] relative overflow-hidden">
769              <img src="https://www.evz.de/app/uploads/sites/3/2026/03/bahn-polen.jpg" alt="Bahn-Polen" class="image w-full h-full object-cover">
770            </div>
771            <div class="content-wrapper lg:flex-1 lg:flex lg:flex-col">
772              <div class="wysiwyg text-primary"><h2>Train delayed or cancelled?</h2>
773<p>In Europe, passengers have rights if their train is late or cancelled. Find out more about your rights with our <strong>interactive tool</strong>.</p>
774</div>
775              <div class="lg:mt-auto">
776                
777
778  <button
779    class="btn btn-primary "
780      >
781    
782    <span class="text">Travelling by train</span>
783
784          <span class="icon icon-arrow"></span>
785      </button>
786              </div>
787            </div>
788          </a>
789        </div>
790              <div
791          class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-10 md:col-start-4 lg:col-span-5 "
792          data-anim="fade"
793          data-delay-mobile="0"
794          data-delay-tablet="0"
795          data-delay-desktop="1"
796        >
797          <a
798            href="https://www.evz.de/en/topics/internet-shopping/guarantees-warranties/" target=""
799            class="page-card block lg:flex lg:flex-col lg:h-full"
800          >
801            <div class="image-wrapper w-full aspect-[323/238] relative overflow-hidden">
802              <img src="https://www.evz.de/app/uploads/sites/3/2026/03/waschmaschine_reparatur-scaled.jpg" alt="Waschmaschine_Reparatur" class="image w-full h-full object-cover">
803            </div>
804            <div class="content-wrapper lg:flex-1 lg:flex lg:flex-col">
805              <div class="wysiwyg text-primary"><h2>Your rights if goods are defective</h2>
806<p>If goods purchased online are defective, a two-year legal warranty applies across the EU. But what is the difference between legal and commercial guarantee?</p>
807</div>
808              <div class="lg:mt-auto">
809                
810
811  <button
812    class="btn btn-primary "
813      >
814    
815    <span class="text">Legal Warranties</span>
816
817          <span class="icon icon-arrow"></span>
818      </button>
819              </div>
820            </div>
821          </a>
822        </div>
823              <div
824          class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-10 md:col-start-4 lg:col-span-5 "
825          data-anim="fade"
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828          data-delay-desktop="2"
829        >
830          <a
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832            class="page-card block lg:flex lg:flex-col lg:h-full"
833          >
834            <div class="image-wrapper w-full aspect-[323/238] relative overflow-hidden">
835              <img src="https://www.evz.de/app/uploads/sites/3/2026/03/mietwagen.jpg" alt="Mietwagen" class="image w-full h-full object-cover">
836            </div>
837            <div class="content-wrapper lg:flex-1 lg:flex lg:flex-col">
838              <div class="wysiwyg text-primary"><h2>Car hire in Europe</h2>
839<p>Renting a car abroad can involve expensive additional insurance, the requirement for a credit card, and penalties if you fail to show up on time. Here’s what you should keep in mind.</p>
840</div>
841              <div class="lg:mt-auto">
842                
843
844  <button
845    class="btn btn-primary "
846      >
847    
848    <span class="text">Rental Cars</span>
849
850          <span class="icon icon-arrow"></span>
851      </button>
852              </div>
853            </div>
854          </a>
855        </div>
856          </div>
857  </div>
858</section>
859              <section class="block-home-social-medias">
860  <div class="container">
861    <div class="grid grid-default">
862      <div
863        class="col-span-6 xs:col-span-4 xs:col-start-2 md:col-span-7 md:col-start-2 lg:col-span-5 lg:col-start-2"
864        data-anim="fade"
865      >
866        <div class="wysiwyg"><h2><span class="homepage-title">Follow us</span><span class="homepage-title">on Instagram</span><span class="homepage-title">and LinkedIn</span></h2>
867<p>Always up to date! We regularly publish news and lots of tips on travelling or shopping in Europe.</p>
868<h2><span class="homepage-title"> </span></h2>
869</div>
870
871        <div class="socials-list flex flex-col items-start">
872          
873          
874                                                                                                                                                                        
875                        
876
877  <a
878    href="https://www.instagram.com/verbraucherschutz_eu/"
879    class="btn btn-primary "
880     target="_blank"     rel="noopener noreferrer"  >
881    
882    <span class="text">Instagram</span>
883
884          <span class="icon icon-arrow"></span>
885      </a>
886                                                                                                                                                                                    
887                        
888
889  <a
890    href="https://de.linkedin.com/company/zentrum-f%C3%BCr-europ%C3%A4ischen-verbraucherschutz-e-v"
891    class="btn btn-primary "
892     target="_blank"     rel="noopener noreferrer"  >
893    
894    <span class="text">LinkedIn</span>
895
896          <span class="icon icon-arrow"></span>
897      </a>
898                              </div>
899      </div>
900
901
902      <div class="posts-list hidden md:block md:col-span-8 md:flex md:items-start lg:col-start-9" data-anim="fade">
903                              <a href="https://www.instagram.com/vitamin_recht/" target="_blank" class="post-card">
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906              <img src="https://www.evz.de/app/uploads/sites/3/2026/03/instagram_screenshot.png" alt="Instagram_Screenshot" class="image w-full h-full object-cover">
907            </div>
908
909                      </a>
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911          
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914            </div>
915
916                      </a>
917                        </div>
918    </div>
919  </div>
920</section>
921              </main>
922
923              
924
925<div class="pre-footer">
926      <section class="hosted-by-banner">
927  <div class="container">
928    <div class="grid grid-default">
929      <div class="col-span-6 flex flex-col md:col-span-15 md:flex-row md:justify-between">
930                  <div class="flex flex-col items-center">
931            <img
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933              alt="Logo mit dem Bundesadler: Gefördert durch das Bundesministerium der Justiz und für Verbraucherschutz aufgrund eines Beschlusses des Deutschen Bundestages."
934              class="logo"
935            >
936            <p class="text whitespace-nowrap mt-4 lg:whitespace-normal"></p>
937          </div>
938                  <div class="flex flex-col items-center">
939            <img
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942              class="logo"
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944            <p class="text whitespace-nowrap mt-4 lg:whitespace-normal"></p>
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947            <img
948              src=""
949              alt=""
950              class="logo"
951            >
952            <p class="text whitespace-nowrap mt-4 lg:whitespace-normal"></p>
953          </div>
954                  <div class="flex flex-col items-center">
955            <img
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957              alt="Logo "Your Europe""
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960            <p class="text whitespace-nowrap mt-4 lg:whitespace-normal"></p>
961          </div>
962              </div>
963    </div>
964  </div>
965</section>  
966      <section class="most-viewed-posts">
967  <div class="container">
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970  <div class="grid grid-default">
971    <div class="col-span-6 md:col-span-15">
972      <div class="most-viewed-posts-list swiper" data-swiper-name="most-viewed-posts">
973        <div class="swiper-wrapper">
974                      <div class="swiper-slide">
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976                <span class="h5 title">Commercial Guarantees and Legal Warranties</span>
977                
978
979  <button
980    class="btn btn-secondary "
981      >
982    
983    <span class="text">View</span>
984
985          <span class="icon icon-arrow"></span>
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987              </a>
988            </div>
989                      <div class="swiper-slide">
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991                <span class="h5 title">Debt Collection Fraud</span>
992                
993
994  <button
995    class="btn btn-secondary "
996      >
997    
998    <span class="text">View</span>
999
1000          <span class="icon icon-arrow"></span>
1001      </button>
1002              </a>
1003            </div>
1004                      <div class="swiper-slide">
1005              <a href="https://www.evz.de/en
1005/topics/transport/car/fines-abroad/dubrovnik-restricted-zone/" class="most-viewed-post-card flex flex-col gap-4">
1006                <span class="h5 title">Dubrovnik restricted zone</span>
1007                
1008
1009  <button
1010    class="btn btn-secondary "
1011      >
1012    
1013    <span class="text">View</span>
1014
1015          <span class="icon icon-arrow"></span>
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1017              </a>
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1019                      <div class="swiper-slide">
1020              <a href="https://www.evz.de/en/topics/tourism-leisure/cannabis/" class="most-viewed-post-card flex flex-col gap-4">
1021                <span class="h5 title">Cannabis</span>
1022                
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1027    
1028    <span class="text">View</span>
1029
1030          <span class="icon icon-arrow"></span>
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1035              <a href="https://www.evz.de/en/topics/banking-finance/cash-payment-limits/" class="most-viewed-post-card flex flex-col gap-4">
1036                <span class="h5 title">Cash Payment Limits</span>
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1040    class="btn btn-secondary "
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1042    
1043    <span class="text">View</span>
1044
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1059
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1079            <span class="text">Our podcast</span>
1080          </a>
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1082                          <a href="https://www.facebook.com/ZEVcec/" target="_blank" class="social-link">
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