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1confirmation email and the post-delivery follow-up. Three touchpoints, one template."},{question:"How do I handle low ratings automatically?",answer:"Use Poper's workflow rules: a 1â2 star rating fires an alert to customer service in Slack, opens a recovery ticket in Zendesk, and triggers a 'we're sorry' email with a discount code â all before the customer leaves a public bad review."},{question:"Should I incentivize post-purchase survey responses?",answer:"For most DTC brands, no â it biases responses positively. The high-recall moment already gives you 40%+ response rates without incentives. For lower-engagement products, a small discount on the next order (5â10%) can lift response rates 10â15% without skewing ratings."},{question:"Is this survey template free?",answer:"Yes, 100% free. Poper's Free plan handles 100 responses/month â plenty for most small ecommerce brands. Paid plans start at $15/month for higher volume and advanced segmentation."},{question:"Can I send surveys in multiple languages?",answer:"Yes. Auto-detect the customer's language or specify per-region. Supported languages include English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, and Chinese â with full-text translation of questions, answers, and thank-you screens."}];e.s(["default",0,function(){return(0,t.jsx)(a.default,{slug:"post-purchase-survey",name:"Post-Purchase Survey Template",category:"Customer Experience",heroSubtitle:"Catch feedback at peak recall â right after delivery. Rate the product, packaging, and delivery in 30 seconds. 40%+ response rates, auto-routing, Shopify integration.",description:"Free post-purchase survey template. Trigger after delivery, capture product + fulfillment ratings, route low scores to recovery. Shopify & WooCommerce ready.",keywords:o,primary:"#f14a16",whyForUsers:s,whyForBusinesses:i,useCases:n,faqs:u})}])},442961,(e,t,r)=>{let a="/templates/surveys/post-purchase-survey";(window.__NEXT_P=window.__NEXT_P||[]).push([a,()=>e.r(170113)]),t.hot&&t.hot.dispose(function(){window.__NEXT_P.push([a])})},594132,e=>{e.v(t=>Promise.all(["static/chunks/09-8152c94ls1.js"].map(t=>e.l(t))).then(()=>t(550271)))},928705,e=>{e.v(t=>Promise.all(["static/chunks/0yljxqf7~fxr4.js"].map(t=>e.l(t))).then(()=>t(644877)))}]);
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