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200</style></head><body><div id="__next"><section class="sc-f45c1d77-0 hHhOPJ"><div class="bg-citron-100 hover:bg-citron-500 duration-200 transition-colors ease-in-out-quad text-citron-900 p-1 md:p-[14px] text-center text-12/16 md:text-14/20 relative"><a class="link-cover" href="/resources/coordination-gap?src=hellobar"><span class="font-500">Just published:</span> Harvard Business Review Analytic Services research on AI in B2B. <span class="underline">Read it now →</span></a></div><div class="sticky top-0 z-20"><header class="left-0 right-0 duration-600 ease-appear"><div class="px-container-mobile md:px-container-desktop"><div class="mx-auto max-w-grid"><div class="h-12 md:h-10 flex justify-between items-center"><div class="lg:col-span-2 2xl:col-span-3 flex"><a class="block" href="/"><svg width="283" height="65" viewBox="0 0 283 65" class="w-[112px] h-[26px] transition-colors duration-300 text-violet-900"><g class="icon-logo-mark"><path d="M0 63.6152H21.3918V21.3008H64.0428V-0.00341797H0V63.6152Z" fill="#A857F1"></path><path d="M45.5945 64.8878C56.2523 64.8878 64.8922 56.2479 64.8922 45.5901C64.8922 34.9323 56.2523 26.2925 45.5945 26.2925C34.9367 26.2925 26.2969 34.9323 26.2969 45.5901C26.2969 56.2479 34.9367 64.8878 45.5945 64.8878Z" fill="#A857F1"></path></g><g class="icon-logo-type"><path d="M259.657 62.7285C255.717 62.7285 252.686 61.6893 250.564 59.6108C248.485 57.5323 247.446 54.5012 247.446 50.5174V31.6812H239.457V20.7041H247.446V6.41455H260.762V20.7041H272.128V31.6812H260.762V47.7245C260.762 49.0668 261.108 50.0844 261.801 50.7773C262.494 51.4701 263.511 51.8165 264.854 51.8165H272.128V62.7285H259.657Z" fill="currentColor"></path><path d="M195.352 20.7035H207.433V24.211C208.818 22.6954 210.507 21.5263 212.499 20.7035C214.534 19.8375 216.786 19.3828 219.254 19.3395C221.679 19.2962 223.952 19.7076 226.074 20.5736C228.196 21.4397 230.036 22.6521 231.595 24.211C233.154 25.8131 234.345 27.7834 235.168 30.1217C236.034 32.4167 236.467 35.2313 236.467 38.5655V62.7279H223.086V39.9295C223.086 38.1975 222.913 36.8551 222.567 35.9025C222.264 34.9065 221.766 34.0621 221.073 33.3693C219.817 32.1569 218.107 31.5506 215.942 31.5506C213.776 31.5506 212.066 32.1569 210.81 33.3693C210.074 34.0621 209.533 34.9065 209.186 35.9025C208.883 36.8551 208.732 38.1975 208.732 39.9295V62.7279H195.352V20.7035Z" fill="currentColor"></path><path d="M167.21 63.8325C162.836 63.8325 158.852 62.8582 155.258 60.9096C151.708 59.0043 148.893 56.3412 146.814 52.9204C144.779 49.5429 143.762 45.7972 143.762 41.6836C143.762 37.5699 144.779 33.8026 146.814 30.3818C148.893 26.961 151.708 24.2762 155.258 22.3277C158.852 20.3358 162.836 19.3398 167.21 19.3398C171.583 19.3398 175.545 20.3358 179.096 22.3277C182.69 24.2762 185.505 26.961 187.54 30.3818C189.575 33.8026 190.593 37.5699 190.593 41.6836C190.593 45.7972 189.575 49.5429 187.54 52.9204C185.505 56.3412 182.69 59.0043 179.096 60.9096C175.545 62.8582 171.583 63.8325 167.21 63.8325ZM167.21 52.0111C169.028 52.0111 170.652 51.5564 172.081 50.6471C173.553 49.7377 174.701 48.5036 175.524 46.9447C176.346 45.3859 
200176.758 43.6322 176.758 41.6836C176.758 39.735 176.346 37.9813 175.524 36.4224C174.701 34.8635 173.553 33.6511 172.081 32.7851C170.652 31.8757 169.028 31.421 167.21 31.421C165.348 31.421 163.681 31.8757 162.208 32.7851C160.779 33.6511 159.653 34.8635 158.831 36.4224C158.008 37.9813 157.597 39.735 157.597 41.6836C157.597 43.6322 158.008 45.3859 158.831 46.9447C159.653 48.5036 160.801 49.7377 162.273 50.6471C163.746 51.5564 165.391 52.0111 167.21 52.0111Z" fill="currentColor"></path><path d="M114.129 20.7037H126.145V25.7051C127.574 23.9297 129.285 22.5657 131.276 21.613C133.312 20.6604 135.498 20.1841 137.837 20.1841C139.352 20.1841 140.824 20.314 142.253 20.5738V33.1746C141.214 32.7849 139.785 32.59 137.967 32.59C134.762 32.59 132.229 33.5643 130.367 35.5129C129.371 36.5089 128.613 37.7213 128.094 39.1503C127.617 40.5792 127.379 42.4196 127.379 44.6713V62.7281H114.129V20.7037Z" fill="currentColor"></path><path d="M75.8164 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data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-usecase-email-management.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/email-management">Email Management</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Collaborative shared inboxes</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Client Communication Icon" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-usecase-client-communication.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/client-communication">Client Communication</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Personalized service at scale</p></div></div></div></div></div><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">AI Platform</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-1 w-30"><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon AI" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-ai-front-intelligence.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/ai">Front AI Overview</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">AI for the hard stuff</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Autopilot" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/autopilot.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/autopilot-customer-service-automation">Autopilot</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Beyond happy-path automation</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Copilot" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/copilot.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/copilot-ai-assistant">Copilot</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">AI help that actually gets complexity</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Smart QA" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/smartqa.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/smart-qa-automated-quality-assurance">Smart QA</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">QA minus the blind spots</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Smart CSAT" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/smartcsat.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/smart-csat-ai-scoring">
200Smart CSAT</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">CSAT without the lies</p></div></div></div></div></div><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">More Features</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-1 w-30"><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Omnichannel" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-omnichannel.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/omnichannel-support-inbox">Omnichannel</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">All the channels, zero chaos</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Ticketing" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-ticketing.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/ticketing-system">Ticketing</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Complexity in, clarity out</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Live Chat Bots" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-livechat.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/live-chat">Live chat</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Chat people don’t hate</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Knowledge Base" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-knowledgebase.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/knowledge-base">Knowledge base</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Stop answering déjà vu</p></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Feature Icon Integrations" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-feature-integrations-api.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/product/integrations-api">Integrations &amp; API</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><p class="text-12/14 text-gray-800">Escape from tab hell</p></div></div></div></div></div></div></div></div><div class="absolute top-0 left-0"><div class="flex flex-col gap-3"><div class="table table-fixed border-collapse border-none"><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">Industries</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-2 w-55"><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Technology" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-technology.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/b2b-tech">Tech</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Financial Services" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-financial.svg"/>
200</div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/financial-services">Financial Services</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Logistics" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-logistics.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/logistics">Logistics</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Manufacturing" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-manufacturing.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/manufacturing">Manufacturing</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Professional Services" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-professional-services.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/professional-services">Professional Services</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Industry Icon Travel" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-travel.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/industries/travel">Travel</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div></div><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">Teams</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-2 w-55"><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Teams Icon Customer Support" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-teams-cutomer-service.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/teams/customer-service-support">Customer Support</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Teams Icon Operations" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-teams-operations.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/teams/operations">Operations</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Teams Icon Inbound Sales" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-financial.svg"/>
200</div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/teams/inbound-sales">Inbound Sales</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Teams Icon Account Management" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-industry-professional-services.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/teams/account-management">Account Management</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="relative top-[2px]"><img alt="Teams Icon Customer Success" loading="lazy" width="14" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://front.com/webassets/rebrand/icon-teams-success.svg"/></div><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/teams/customer-success">Customer Success</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div></div></div></div></div><div class="absolute top-0 left-0"><div class="flex flex-col gap-3"><div class="table table-fixed border-collapse border-none"><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">Using Front</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-1 w-30"><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="https://academy.front.com/app">Academy</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="https://community.front.com/">Community</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="https://help.front.com/">Help Center</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="https://dev.frontapp.com/docs/welcome">Developer Portal</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div></div><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><p class="text-14/20 font-500">Explore</p><div class="grid gap-y-3 gap-x-gutter-desktop grid-cols-2 w-55"><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/blog">Blog</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/integrations">Integrations</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/resources">Guides &amp; Webinars</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/security">Security</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/customer-stories">Customer Stories</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" href="/download">Download App</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="link-arrow__icon block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div><div class="flex gap-1 relative items-start link-arrow"><div class="flex flex-col gap-1"><div class="flex gap-1"><a class="text-15/19 link-cover" 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stroke-linejoin="round"></path></svg></div></div></div></div></div></div><div class="table-cell align-top border-x border-solid border-gray-200 first:border-l-0 last:border-r-0 px-3"><div class="flex flex-col gap-3"><div class="w-full rounded-10 overflow-hidden" style="width:330px"><a class="w-full block max-h-19" target="_blank" href="https://events.front.com/register/2267a4e2-819c-4252-a8a6-fa4557fe3103"><img alt="Front Coordination Tax Promo Image" loading="lazy" width="960" height="427" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fresources%2FThe-four-ways.png&amp;w=1080&amp;q=75 1x, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fresources%2FThe-four-ways.png&amp;w=1920&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fresources%2FThe-four-ways.png&amp;w=1920&amp;q=75"/></a></div><div class="flex flex-col gap-2"><div class="relative flex justify-between items-center"><a target="_blank" rel="noopener noreferrer" class="text-16/20 font-500 link-cover" href="https://events.front.com/register/2267a4e2-819c-4252-a8a6-fa4557fe3103">Webinar: The four ways customer ops breaks under it</a><svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg" class="block"><path d="M3.75 9H14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path><path d="M9 3.75L14.25 9L9 14.25" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div></div></div></div></div></div></div></header></div><div class="relative -mt-[95px]"><div class="sc-6595c36b-0 flxssN"><div class="sc-608eacc8-7 diINUA"><div class="sc-608eacc8-8 dGRTFv"><div class="sc-608eacc8-9 fnkxJW"><div class="sc-608eacc8-3 zQOhT"><span class="sc-608eacc8-0 jyriAE"><strong>guide</strong></span><h1 class="sc-608eacc8-1 fIQAJd">How to create AI-friendly help center articles</h1><p class="sc-5b2bc2a5-0 jxuTOW">Templates and tips for training AI to deliver 5-star customer service</p></div><div class="sc-608eacc8-2 eiHFYS"><img alt="" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FResource-Page-Header_2025-06-10-182452_bcmy.png&amp;w=1080&amp;q=75 1x, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FResource-Page-Header_2025-06-10-182452_bcmy.png&amp;w=2048&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FResource-Page-Header_2025-06-10-182452_bcmy.png&amp;w=2048&amp;q=75"/></div></div></div><div class="sc-608eacc8-10 bQkIko"><div class="sc-608eacc8-4 iZANLA"><div class="sc-a4f640dd-0 cuoQRF"><h2 class="sc-a4f640dd-4 emdriN">Get your copy</h2><form class="sc-a4f640dd-2 eXWcqz"><div class="sc-d18d6b63-0 dODfTI"><label for=":R3p9596:" class="sc-d18d6b63-3 fCeuoW">Work email</label><div class="sc-d18d6b63-1 frvROF"><input id=":R3p9596:" name="email" type="email" placeholder="[email protected]" class="sc-b6309a40-0 gYLgIa" value=""/></div></div><div class="sc-a4f640dd-3 knKXWj"><div class="sc-d18d6b63-0 dODfTI"><label for=":Rdp9596:" class="sc-d18d6b63-3 fCeuoW">First name</label><div class="sc-d18d6b63-1 frvROF"><input id=":Rdp9596:" name="firstname" type="text" placeholder="Jamie" class="sc-b6309a40-0 gYLgIa" value=""/></div></div><div class="sc-d18d6b63-0 dODfTI"><label for=":Rlp9596:" class="sc-d18d6b63-3 fCeuoW">Last name</label><div class="sc-d18d6b63-1 frvROF"><input id=":Rlp9596:" name="lastname" type="text" placeholder="Smith" class="sc-b6309a40-0 gYLgIa" value=""/></div></div><div class="sc-d18d6b63-0 dODfTI"><label for=":Rtp9596:" class="sc-d18d6b63-3 fCeuoW">Company</label><div class="sc-d18d6b63-1 frvROF"><input id=":Rtp9596:" name="company" type="text" placeholder="Your Company" class="sc-b6309a40-0 gYLgIa" value=""/></div></div><div class="sc-d18d6b63-0 dODfTI"><label for=":R15p9596:" class="sc-d18d6b63-3 fCeuoW">Job title</label><div class="sc-d18d6b63-1 frvROF"><input id=":R15p9596:" name="jobtitle" type="text" placeholder="e.g., Director of Operations" class="sc-b6309a40-0 gYLgIa" value=""/></div></div></div><div class="sc-a4f640dd-5 dWopsM"><p class="font-sans antialiased font-weight-regular font-size-c2 font-line-height-c2 font-letter-spacing-c2 text-primary">By clicking “Continue”, I acknowledge I have read and agreed to<!-- --> <!-- -->FrontApp, Inc.<!-- -->’s<!-- --> <a href="/legal/saas-services-agreement" target="_blank" rel="noreferrer" class="underline">Terms</a> <!-- -->and<!-- --> <a href="/legal/privacy-notice" target="_blank" rel="noreferrer" class="underline">Privacy Notice</a>.</p><br/><br/><button type="submit" class="sc-ddcf4c72-0 sc-4d201256-0 bqnEaL">Submit</button></div></form></div></div></div><div class="sc-608eacc8-11 iGCovJ"><div class="sc-608eacc8-6 imrLVe"><div class="sc-608eacc8-5 kanduH"><p class="sc-5b2bc2a5-0 jxuTOW">An AI-powered customer experience is only as effective as the data source AI learns from: your help center. </p><p class="sc-5b2bc2a5-0 jxuTOW">
200A help center has long been a support team’s number-one source of truth, but its importance is only growing in the age of AI. To ensure AI delivers accurate answers to your customers, knowledge management needs to be a top priority. </p><p class="sc-5b2bc2a5-0 jxuTOW">Our guide covers how leading service teams prepare their knowledge content to train AI and deliver exceptional customer service, including: </p><ul class="sc-5b2bc2a5-12 bHSAGx"><li class="sc-5b2bc2a5-11 bULQim"><p class="sc-5b2bc2a5-0 jxuTOW">Best practices for structuring help center articles optimal for AI learning</p></li><li class="sc-5b2bc2a5-11 bULQim"><p class="sc-5b2bc2a5-0 jxuTOW">Tips on documenting, measuring, and updating articles </p></li><li class="sc-5b2bc2a5-11 bULQim"><p class="sc-5b2bc2a5-0 jxuTOW">Best-in-class article examples and why they’re effective at powering AI-assisted service</p></li></ul></div></div></div></div></div><div class="sc-608eacc8-19 cztxCT"><div class="sc-6595c36b-0 flxssN"><div class="sc-e6c831f9-0 hUndsR"><div count="4" class="sc-e6c831f9-2 gkcvGm"><div class="sc-e9e76377-0 iuGpPv"><div class="sc-e9e76377-1 dOkwiV"><img alt="“Employee of the month” for all: New AI capabilities to bring out the best in your service team" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fbeta-features-blog-header.png&amp;w=3840&amp;q=75"/><a href="/blog/customer-service-agent-assistance-ai"></a></div><div class="sc-e9e76377-2 gGIyIn"><p class="sc-e9e76377-3 dYkufi">Article</p><a href="/blog/customer-service-agent-assistance-ai"><p class="sc-e9e76377-4 KflWq">“Employee of the month” for all: New AI capabilities to bring out the best in your service team</p></a><a href="/blog/customer-service-agent-assistance-ai" class="sc-e9e76377-5 cjDvHy">Read more<!-- -->
200 <svg width="12" height="11" viewBox="0 0 12 11" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.336 0.736515L11.072 5.45652L6.352 10.1765L5.184 9.00852L8.72 5.45652L7.776 4.51252H9.712V6.41652H0.528V4.51252H7.776L5.168 1.90452L6.336 0.736515Z" fill="#001B38"></path></svg></a></div></div><div class="sc-e9e76377-0 iuGpPv"><div class="sc-e9e76377-1 dOkwiV"><img alt="How to scale delightful customer experiences with self-service support" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FLP_500x380_2024-06-20-135828_keyr.png&amp;w=3840&amp;q=75"/><a href="/resources/how-to-scale-delightful-customer-experiences-with-self-service-support"></a></div><div class="sc-e9e76377-2 gGIyIn"><p class="sc-e9e76377-3 dYkufi">Webinar</p><a href="/resources/how-to-scale-delightful-customer-experiences-with-self-service-support"><p class="sc-e9e76377-4 KflWq">How to scale delightful customer experiences with self-service support</p></a><a href="/resources/how-to-scale-delightful-customer-experiences-with-self-service-support" class="sc-e9e76377-5 cjDvHy">Read more<!-- -->
200 <svg width="12" height="11" viewBox="0 0 12 11" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.336 0.736515L11.072 5.45652L6.352 10.1765L5.184 9.00852L8.72 5.45652L7.776 4.51252H9.712V6.41652H0.528V4.51252H7.776L5.168 1.90452L6.336 0.736515Z" fill="#001B38"></path></svg></a></div></div><div class="sc-e9e76377-0 iuGpPv"><div class="sc-e9e76377-1 dOkwiV"><img alt="Creating a knowledge base and best practices in 2024" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2Fknowledgebase_blogheader_1_926x484.png&amp;w=3840&amp;q=75"/><a href="/blog/knowledge-base-tips"></a></div><div class="sc-e9e76377-2 gGIyIn"><p class="sc-e9e76377-3 dYkufi">Article</p><a href="/blog/knowledge-base-tips"><p class="sc-e9e76377-4 KflWq">Creating a knowledge base and best practices in 2024</p></a><a href="/blog/knowledge-base-tips" class="sc-e9e76377-5 cjDvHy">Read more<!-- -->
200 <svg width="12" height="11" viewBox="0 0 12 11" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.336 0.736515L11.072 5.45652L6.352 10.1765L5.184 9.00852L8.72 5.45652L7.776 4.51252H9.712V6.41652H0.528V4.51252H7.776L5.168 1.90452L6.336 0.736515Z" fill="#001B38"></path></svg></a></div></div><div class="sc-e9e76377-0 iuGpPv"><div class="sc-e9e76377-1 dOkwiV"><img alt="Customer self-service best practices for scaling B2B support" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=640&amp;q=75 640w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Ffront.com%2Fassets%2FSelf-serveGatedGuide_blogheader_926x484.png&amp;w=3840&amp;q=75"/><a href="/blog/customer-self-service-best-practices"></a></div><div class="sc-e9e76377-2 gGIyIn"><p class="sc-e9e76377-3 dYkufi">Article</p><a href="/blog/customer-self-service-best-practices"><p class="sc-e9e76377-4 KflWq">Customer self-service best practices for scaling B2B support</p></a><a href="/blog/customer-self-service-best-practices" class="sc-e9e76377-5 cjDvHy">Read more<!-- -->
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200<img alt="g2-badge-leader-enterprise-winter-2026" loading="lazy" width="83" height="107" decoding="async" data-nimg="1" class="block" style="color:transparent" src="https://front.com/assets/award-badges/g2-summer-2026-enterprise-leader.svg"/><img alt="g2-badge-best-results-midmarket-winter-2026" loading="lazy" width="83" height="107" decoding="async" data-nimg="1" class="block" style="color:transparent" src="https://front.com/assets/award-badges/g2-summer-2026-mid-market-best-results.svg"/></div><ul class="flex gap-2"><li><a title="Linked In" target="_blank" class="flex flex-col justify-center items-center w-6 h-6 rounded-full duration-200 transition-colors ease-in-quad bg-violet-700 hover:bg-opacity-50" href="https://www.linkedin.com/company/fronthq"><img alt="Linked In" loading="lazy" width="27" height="27" decoding="async" data-nimg="1" class="block" style="color:transparent" src="https://front.com/webassets/rebrand/icon-social-linkedin.svg"/></a></li><li><a title="Facebook" target="_blank" class="flex flex-col justify-center items-center w-6 h-6 rounded-full duration-200 transition-colors ease-in-quad bg-violet-700 hover:bg-opacity-50" href="https://www.facebook.com/FrontHQ"><img alt="Facebook" loading="lazy" width="27" height="27" decoding="async" data-nimg="1" class="block" style="color:transparent" src="https://front.com/webassets/rebrand/icon-social-facebook.svg"/></a></li><li><a title="Instagram" target="_blank" class="flex flex-col justify-center items-center w-6 h-6 rounded-full duration-200 transition-colors ease-in-quad bg-violet-700 hover:bg-opacity-50" href="https://www.instagram.com/FrontHQ/"><img alt="Instagram" loading="lazy" width="27" height="27" decoding="async" data-nimg="1" class="block" style="color:transparent" src="https://front.com/webassets/rebrand/icon-social-instagram.svg"/></a></li></ul></div><div class="col-span-12 xl:col-span-8"><div><div class="flex flex-col gap-2"><div class="grid grid-cols-2 md:grid-cols-4 gap-y-5 gap-x-gutter-mobile md:gap-x-gutter-desktop"><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">AI Platform</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/ai"><span class="block">Front AI Overview</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/autopilot-customer-service-automation"><span class="block">Autopilot</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/copilot-ai-assistant"><span class="block">Copilot</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/smart-qa-automated-quality-assurance"><span class="block">Smart QA</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/smart-csat-ai-scoring"><span class="block">Smart CSAT</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">Use Cases</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/customer-service"><span class="block">Customer Service</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/email-management"><span class="block">Email Management</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/client-communication"><span class="block">Client Communication</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">Compare</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-zendesk"><span class="block">Front vs. Zendesk</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-freshdesk"><span class="block">Front vs. Freshdesk</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-intercom"><span class="block">Front vs. Intercom</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-help-scout"><span class="block">Front vs. Help Scout</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-sfdc"><span class="block">
200Front vs. Salesforce</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-hiver"><span class="block">Front vs. Hiver</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-missive"><span class="block">Front vs. Missive</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/compare/front-vs-pylon"><span class="block">Front vs. Pylon</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">Company</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/about"><span class="block">About</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/jobs"><span class="block">Careers</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/about#front-media-assets"><span class="block">Press Kit</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/support-report"><span class="block">Real-Time Metrics</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/partners/integration"><span class="block">Become a Partner</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/customer-referral"><span class="block">Customer Referral</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://help.front.com/en/contact-us"><span class="block">Contact Support</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/legal"><span class="block">Legal</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">More Features</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product"><span class="block">Front Overview</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/teams/customer-service-support"><span class="block">Help Desk</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/omnichannel-support-inbox"><span class="block">Shared Inbox</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/ticketing-system"><span class="block">Ticketing</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/knowledge-base"><span class="block">Knowledge base</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/live-chat"><span class="block">Live chat</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/product/integrations-api"><span class="block">Integrations &amp; API</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">Explore</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/pricing"><span class="block">Pricing</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://community.front.com/product-updates"><span class="block">Product Updates</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/download"><span class="block">Download App</span></a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase text-white">Resources</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/blog"><span class="block">Blog</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/customer-stories"><span class="block">Customer Stories</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://research.front.com"><span class="block">The Coordination Tax</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://help.front.com/"><span class="block">Help</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://academy.front.com/app"><span class="block">Academy</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="https://dev.frontapp.com/docs/welcome"><span class="block">Developers</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/integrations"><span class="block">Integrations</span></a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad flex gap-2 text-violet-200" href="/glossary" data-regular-link="true"><span class="block">Glossary</span></a></li></ul></div></div></div></div></div></div></div></div><div class="px-container-mobile md:px-container-desktop py-5 bg-violet-900 text-violet-200"><div class="mx-auto max-w-grid"><div class="pb-5"><div class="grid grid-cols-12 gap-y-5 gap-gutter-mobile md:gap-x-gutter-desktop"><div class="col-span-12 xl:col-span-4"><p class="text-10/14 uppercase">Additional Resources</p></div><div class="col-span-12 xl:col-span-8"><div class="grid grid-cols-2 xl:grid-cols-4 gap-y-5 gap-gutter-mobile md:gap-x-gutter-desktop"><div class="flex flex-col gap-3"><p class="text-10/14 uppercase">Customer Support and Service</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/resources/state-of-service-expectations">The State of Service Expectations</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/guides/top-customer-service-metrics" data-regular-link="true">Customer Support Metrics Library</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/blog/improve-csat">Guide to 100% CSAT</a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase">AI and Automation</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/blog/customer-service-automation-ai">Boost Agent Support Productivity</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/blog/customer-service-agent-assistance-ai">Front&#x27;s New AI Capabilities</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/resources/ai-vs-human-why-you-dont-have-to-choose">AI vs. Human Support Strategy</a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase">Knowledge Base</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/resources/how-to-scale-delightful-customer-experiences-with-self-service-support">5 Best Practices for Self-Service Support</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/resources/creating-ai-friendly-help-center-articles">Create AI-Friendly Help Center Articles</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/blog/how-to-write-knowledge-base-articles">Top Tips for Knowledge Base Articles</a></li></ul></div><div class="flex flex-col gap-3"><p class="text-10/14 uppercase">More</p><ul class="flex flex-col gap-2"><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/resources/5-tried-and-true-message-templates-to-improve-your-support-teams-csat">Support Message Templates</a></li><li><a class="hover:text-white duration-200 transition-colors ease-in-quad text-violet-200" href="/guides/shared-inbox-management" 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