1"use strict";(self.webpackChunk=self.webpackChunk||[]).push([[1319],{4961(e,n,s){s.r(n),s.d(n,{assets:()=>d,contentTitle:()=>l,default:()=>u,frontMatter:()=>r,metadata:()=>t,toc:()=>c});const t=JSON.parse('{"id":"guide/troubleshooting/frequent-issues","title":"Frequent issues","description":"404 instead of redirection","source":"@site/docs/guide/troubleshooting/frequent-issues.md","sourceDirName":"guide/troubleshooting","slug":"/guide/troubleshooting/frequent-issues","permalink":"/docs/guide/troubleshooting/frequent-issues","draft":false,"unlisted":false,"editUrl":"https://github.com/YOURLS/website/edit/main/docs/guide/troubleshooting/frequent-issues.md","tags":[],"version":"current","frontMatter":{},"sidebar":"docs","previous":{"title":"First steps","permalink":"/docs/guide/troubleshooting/first-steps"},"next":{"title":"Abuse","permalink":"/docs/guide/troubleshooting/abuse"}}');var i=s(4848),o=s(8453);const r={},l="Frequent issues",d={},c=[{value:"404 instead of redirection",id:"404-instead-of-redirection",level:2},{value:"Endless spinning icon",id:"endless-spinning-icon",level:2},{value:"Symptoms",id:"symptoms",level:3},{value:"Problem",id:"problem",level:3},{value:"Cure",id:"cure",level:3},{value:"Share icon and share links not showing",id:"share-icon-and-share-links-not-showing",level:2}];function h(e){const n={a:"a",code:"code",em:"em",h1:"h1",h2:"h2",h3:"h3",header:"header",img:"img",li:"li",p:"p",strong:"strong",ul:"ul",...(0,o.R)(),...e.components};return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsx)(n.header,{children:(0,i.jsx)(n.h1,{id:"frequent-issues",children:"Frequent issues"})}),"\n",(0,i.jsx)(n.h2,{id:"404-instead-of-redirection",children:"404 instead of redirection"}),"\n",(0,i.jsxs)(n.p,{children:['If you experience "',(0,i.jsx)(n.em,{children:"404 not found"}),'" instead of a redirection when you follow a short URL, ',(0,i.jsx)(n.strong,{children:"this is not a bug"}),".\nIt's a configuration problem on your end."]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:["Make sure your server configuration is correct. ",(0,i.jsx)(n.a,{href:"/docs/guide/server-configuration",children:"Check out the documentation"}),"."]}),"\n",(0,i.jsxs)(n.li,{children:["Check ",(0,i.jsx)(n.strong,{children:"server logs"}),". See ",(0,i.jsx)(n.a,{href:"/docs/guide/troubleshooting/first-steps",children:"troubleshooting first steps"}),"."]}),"\n",(0,i.jsxs)(n.li,{children:["Check ",(0,i.jsx)(n.strong,{children:"all previously opened issues"}),", open and closed."]}),"\n"]}),"\n",(0,i.jsx)(n.h2,{id:"endless-spinning-icon",children:"Endless spinning icon"}),"\n",(0,i.jsx)(n.p,{children:"Cannot add or edit links?"}),"\n",(0,i.jsx)(n.h3,{id:"symptoms",children:"Symptoms"}),"\n",(0,i.jsxs)(n.p,{children:["You've installed YOURLS, everything went fine and looks functional. However, when you try to shorten a new link, or edit an existing one, the button get a little spinning icon forever ",(0,i.jsx)(n.img,{src:"https://raw.github.com/YOURLS/YOURLS/master/images/loading.gif",alt:"loading icon"})," and nothing actually happens."]}),"\n",(0,i.jsx)(n.h3,{id:"problem",children:"Problem"}),"\n",(0,i.jsxs)(n.p,{children:["The Ajax script loads a URL like: ",(0,i.jsx)(n.code,{children:"https://sho.rt/admin/index_ajax.php?mode=add&url=https://longurl.com/&keyword=123"})]}),"\n",(0,i.jsx)(n.p,{children:"If that URL returns anything but a well formed result, then the Ajax script dies."}),"\n",(0,i.jsx)(n.h3,{id:"cure",children:"Cure"}),"\n",(0,i.jsxs)(n.p,{children:["Most of the time, the problem is a ",(0,i.jsx)(n.strong,{children:"server configuration"})," issue."]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsxs)(n.li,{children:["Check your ",(0,i.jsx)(n.code,{children:"config.php"})," and your ",(0,i.jsx)(n.code,{children:".htaccess"}),"."]}),"\n",(0,i.jsx)(n.li,{children:"Check server logs"}),"\n",(0,i.jsx)(n.li,{children:"Manually check what kind of result the Ajax URL returns (type the full URL in your browser, or use your web browser developer tools)"}),"\n"]}),"\n",(0,i.jsxs)(n.p,{children:["Most of the time, you ",(0,i.jsx)(n.strong,{children:"should not"})," open an issue about it. 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