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7</head><body><div id="root"><div tabindex="-1" class="sr-only"></div><nav aria-label="Skip links"><a href="#main-content" class="absolute -top-full left-4 z-[9999] inline-flex items-center min-h-touch px-4 bg-navy text-inverse text-sm font-semibold rounded-md no-underline transition-[top] duration-150 focus-visible:top-4 focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2">Skip to main content</a><a href="#accessibility-statement" class="absolute -top-full left-4 z-[9999] inline-flex items-center min-h-touch px-4 bg-navy text-inverse text-sm font-semibold rounded-md no-underline transition-[top] duration-150 focus-visible:top-4 focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2">Skip to accessibility statement</a></nav><div class="flex flex-col min-h-screen"><div class="sticky top-0 z-100" data-sticky-header="true"><div class="bg-[#0a1f35] text-white text-xs"><div class="max-w-7xl mx-auto px-4 md:px-6 flex items-center justify-between h-9"><a href="https://simplisafe.com/?utm_source=help_center&amp;utm_medium=topnav" class="inline-flex items-center gap-1 min-h-touch min-w-touch no-underline font-bold text-white transition-colors duration-150 hover:text-white/90 focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 rounded-xs"><svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-left shrink-0" aria-hidden="true"><path d="m15 18-6-6 6-6"></path></svg> <!-- -->Back to Shop</a><a href="https://webapp.simplisafe.com/" class="inline-flex items-center min-h-touch min-w-touch no-underline font-bold text-white transition-colors duration-150 hover:text-white/90 focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 rounded-xs">SimpliSafe<!-- -->®<!-- --> Account Login</a></div></div><header class="bg-white shadow-[0_2px_8px_rgba(0,0,0,0.08)] relative"><div class="max-w-7xl mx-auto px-4 lg:px-6 py-3 flex items-center gap-4 lg:gap-8"><div class="lg:hidden"><button type="button" aria-label="Open menu" aria-expanded="false" aria-controls="_R_1krjl_" class="inline-flex items-center justify-center min-h-touch min-w-touch text-navy bg-transparent border-none cursor-pointer rounded-sm focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" aria-hidden="true" focusable="false"><path d="M4 7h16M4 12h16M4 17h16" stroke="currentColor" stroke-width="2" stroke-linecap="round"></path></svg></button></div><a aria-label="SimpliSafe Support" class="lg:hidden shrink-0 inline-flex items-center justify-center min-h-touch min-w-touch focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 rounded-xs" href="/?lang=en_US" data-discover="true"><img 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class="inline-flex items-center gap-1 px-3 min-h-touch text-navy text-sm font-bold no-underline bg-none border-none rounded-sm cursor-pointer whitespace-nowrap transition-colors duration-150 hover:text-navy focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" href="/?lang=en_US" data-discover="true"><img src="https://images.ctfassets.net/ercqieq9489y/78vvGMWfHzS1rusz7hfQEi/f2b8ef7e7819ca8d910f31d1d33d292a/671d6aea-a4ed-4999-af71-86f2d6619624-265120729.png?w=1280&amp;fm=webp&amp;q=80" alt="SimpliSafe Support Logo" srcSet="https://images.ctfassets.net/ercqieq9489y/78vvGMWfHzS1rusz7hfQEi/f2b8ef7e7819ca8d910f31d1d33d292a/671d6aea-a4ed-4999-af71-86f2d6619624-265120729.png?w=80&amp;fm=webp&amp;q=80 80w, https://images.ctfassets.net/ercqieq9489y/78vvGMWfHzS1rusz7hfQEi/f2b8ef7e7819ca8d910f31d1d33d292a/671d6aea-a4ed-4999-af71-86f2d6619624-265120729.png?w=160&amp;fm=webp&amp;q=80 160w, https://images.ctfassets.net/ercqieq9489y/78vvGMWfHzS1rusz7hfQEi/f2b8ef7e7819ca8d910f31d1d33d292a/671d6aea-a4ed-4999-af71-86f2d6619624-265120729.png?w=240&amp;fm=webp&amp;q=80 240w" loading="eager" fetchPriority="auto" decoding="async" class="w-48 h-auto"/></a></li><li class="relative"><a class="inline-flex items-center gap-1 px-3 min-h-touch text-navy text-sm font-bold no-underline bg-none border-none rounded-sm cursor-pointer whitespace-nowrap transition-colors duration-150 hover:text-navy focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" href="/categories/product-support?lang=en_US" data-discover="true">Product Support</a></li><li class="relative"><a class="inline-flex items-center gap-1 px-3 min-h-touch text-navy text-sm font-bold no-underline bg-none border-none rounded-sm cursor-pointer whitespace-nowrap transition-colors duration-150 hover:text-navy focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" href="/categories/getting-started?lang=en_US" data-discover="true">Getting Started</a></li><li class="relative"><a class="inline-flex items-center gap-1 px-3 min-h-touch text-navy text-sm font-bold no-underline bg-none border-none rounded-sm cursor-pointer whitespace-nowrap transition-colors duration-150 hover:text-navy focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" href="/categories/using-your-system?lang=en_US" data-discover="true">Using Your System</a></li><li class="relative"><a class="inline-flex items-center gap-1 px-3 min-h-touch text-navy text-sm font-bold no-underline bg-none border-none rounded-sm cursor-pointer whitespace-nowrap transition-colors duration-150 hover:text-navy focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" href="/categories/account-billing?lang=en_US" data-discover="true">Account &amp; Billing</a></li></ul></nav><div class="hidden lg:flex items-center relative shrink-0"><span class="absolute left-3 text-gray-400 pointer-events-none">
7<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><circle cx="11" cy="11" r="8"></circle><line x1="21" y1="21" x2="16.65" y2="16.65"></line></svg></span><input type="search" placeholder="Search articles, products, and answers" class="min-h-touch pl-9 pr-4 w-52 bg-gray-100 border border-gray-200 rounded-full text-sm text-navy placeholder:text-gray-400 focus:outline-none focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2" value=""/></div><button type="button" aria-label="Open search" class="lg:hidden ml-auto inline-flex items-center justify-center min-h-touch min-w-touch text-navy bg-transparent border-none cursor-pointer rounded-sm focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 shrink-0"><svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><circle cx="11" cy="11" r="8"></circle><line x1="21" y1="21" x2="16.65" y2="16.65"></line></svg></button><div class="shrink-0 flex items-center"><div class="relative"><button type="button" aria-expanded="false" aria-haspopup="menu" aria-label="Select language" class="inline-flex items-center gap-1.5 min-h-touch px-2 text-navy cursor-pointer rounded-sm transition-opacity duration-150 hover:opacity-70 focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2"><img src="https://images.ctfassets.net/ercqieq9489y/5gBXpZKFtSHfyvIkDLSntk/def8d289dfa9d7a32125605b5fb4a095/Flag_-_USA.png" alt="" class="w-6 h-4 rounded-xs object-cover shrink-0"/><span class="text-sm font-semibold">USA</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button></div></div></div></header></div><main id="main-content" class="flex-1 outline-none"><section class="bg-navy py-8 sm:py-8" aria-labelledby="contact-us-heading"><div class="mx-auto w-full max-w-container px-4 sm:px-6 lg:px-8 bg-white py-5"><h1 id="contact-us-heading" class="text-fluid-h1 font-bold text-navy text-center mb-3">Got Questions? We Have Answers!</h1><ul class="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 gap-6 list-none p-0 m-0 mt-8 mb-10" aria-label="Help categories"><li><a href="/categories/getting-started" class="block border border-[var(--color-edge)] overflow-hidden hover:shadow-md transition-shadow focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 h-full"><img src="https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=1280&amp;fm=webp&amp;q=80" alt="Getting Started" srcSet="https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=320&amp;fm=webp&amp;q=80 320w, https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=480&amp;fm=webp&amp;q=80 480w, https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=640&amp;fm=webp&amp;q=80 640w, https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=768&amp;fm=webp&amp;q=80 768w, https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=960&amp;fm=webp&amp;q=80 960w, https://images.ctfassets.net/ercqieq9489y/PQEerhIF4fbuF97vEqF5x/6e3c528aab83c408891de49eb0f38443/getting-started.png?w=1280&amp;fm=webp&amp;q=80 1280w" sizes="(min-width: 1024px) 25vw, (min-width: 640px) 50vw, 100vw" loading="lazy" fetchPriority="auto" decoding="async" class="w-full h-44 object-cover"/><div class="p-4"><p class="font-bold text-navy mb-1">Getting Started</p><p class="text-sm text-muted leading-relaxed">Not sure where to start? Get help with installation, troubleshooting, and using your system in this section.
8</p></div></a></li><li><a href="/categories/product-support" class="block border border-[var(--color-edge)] overflow-hidden hover:shadow-md transition-shadow focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 h-full"><img src="https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=1280&amp;fm=webp&amp;q=80" alt="Product Support" srcSet="https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=320&amp;fm=webp&amp;q=80 320w, https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=480&amp;fm=webp&amp;q=80 480w, https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=640&amp;fm=webp&amp;q=80 640w, https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=768&amp;fm=webp&amp;q=80 768w, https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=960&amp;fm=webp&amp;q=80 960w, https://images.ctfassets.net/ercqieq9489y/58NyW7ucINBJLCVHZSKcvj/32206059f71c104d5a43c1a4f31d5e80/Product_Support_.png?w=1280&amp;fm=webp&amp;q=80 1280w" sizes="(min-width: 1024px) 25vw, (min-width: 640px) 50vw, 100vw" loading="lazy" fetchPriority="auto" decoding="async" class="w-full h-44 object-cover"/>
8<div class="p-4"><p class="font-bold text-navy mb-1">Product Support</p><p class="text-sm text-muted leading-relaxed">Choose a product and get support for your devices, all in one spot.
9</p></div></a></li><li><a href="/categories/account-billing" class="block border border-[var(--color-edge)] overflow-hidden hover:shadow-md transition-shadow focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 h-full"><img src="https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=1280&amp;fm=webp&amp;q=80" alt="Account and Billing " srcSet="https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=320&amp;fm=webp&amp;q=80 320w, https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=480&amp;fm=webp&amp;q=80 480w, https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=640&amp;fm=webp&amp;q=80 640w, https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=768&amp;fm=webp&amp;q=80 768w, https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=960&amp;fm=webp&amp;q=80 960w, https://images.ctfassets.net/ercqieq9489y/5M4Q4IzxMDjemsCqKQj9el/20094c91462575781f3d9f82db6c0609/account-billing.png?w=1280&amp;fm=webp&amp;q=80 1280w" sizes="(min-width: 1024px) 25vw, (min-width: 640px) 50vw, 100vw" loading="lazy" fetchPriority="auto" decoding="async" class="w-full h-44 object-cover"/><div class="p-4"><p class="font-bold text-navy mb-1">Account &amp; Billing</p><p class="text-sm text-muted leading-relaxed">Take control of your account, secure it using MFA, and learn how to manage payments and plans.
10</p></div></a></li><li><a href="/categories/using-your-system" class="block border border-[var(--color-edge)] overflow-hidden hover:shadow-md transition-shadow focus-visible:outline-2 focus-visible:outline-orange focus-visible:outline-offset-2 h-full"><img src="https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=1280&amp;fm=webp&amp;q=80" alt=" Using Your System" srcSet="https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=320&amp;fm=webp&amp;q=80 320w, https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=480&amp;fm=webp&amp;q=80 480w, https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=640&amp;fm=webp&amp;q=80 640w, https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=768&amp;fm=webp&amp;q=80 768w, https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=960&amp;fm=webp&amp;q=80 960w, https://images.ctfassets.net/ercqieq9489y/4Pb3HOdCUdLG2PsDBAufog/62711515a4c7e9530e30a8965366468b/system.png?w=1280&amp;fm=webp&amp;q=80 1280w" sizes="(min-width: 1024px) 25vw, (min-width: 640px) 50vw, 100vw" loading="lazy" fetchPriority="auto" decoding="async" class="w-full h-44 object-cover"/><div class="p-4"><p class="font-bold text-navy mb-1"> Using Your System</p><p class="text-sm text-muted leading-relaxed">
11Get the most out of your SimpliSafe® System by learning about all it has to offer from features to settings - and more!
12</p></div></a></li></ul><div class="flex justify-center"><a href="/" class="inline-flex items-center justify-center rounded-xl px-8 py-3 bg-[var(--color-link)] text-white font-semibold hover:opacity-90 transition-opacity focus-visible:outline-2 focus-visible:outline-[var(--color-link)] focus-visible:outline-offset-2">Visit the Help Center</a></div></div></section><section class="bg-navy py-8 sm:py-8" aria-labelledby="contact-support-heading"><div class="mx-auto w-full max-w-2xl px-4 sm:px-6 lg:px-8"><h2 class="text-fluid-h2 font-bold text-white text-center mb-4">We&#x27;re Here to Help</h2><div class="bg-white p-5 sm:p-6 flex flex-col sm:flex-row sm:items-center sm:justify-between gap-4 mb-4 rounded-lg"><div class="flex items-center gap-4"><span class="flex-shrink-0 w-11 h-11 flex items-center justify-center rounded-full text-xl" aria-hidden="true">💬</span><div><p class="font-bold text-navy text-lg leading-tight">Live Chat</p><p class="text-sm text-muted mt-0.5">Get help from our experts, 24/7</p></div></div><button type="button" class="shrink-0 inline-flex items-center justify-center min-h-[44px] px-6 py-3 rounded-lg bg-[var(--color-link)] text-white font-semibold cursor-pointer hover:opacity-90 transition-opacity focus-visible:outline-2 focus-visible:outline-[var(--color-link)] focus-visible:outline-offset-2">Start Chatting</button></div><p class="text-center text-white/80 text-sm">Get phone support every day, 8 a.m. - midnight, EST.<br/><a href="tel:1-888-910-1458">Call <!-- -->1-888-910-1458</a>.</p></div></section></main><footer class="bg-surface text-muted border-t border-edge pt-10 sm:pt-12 pb-6"><div class="mx-auto w-full px-4 sm:px-6 lg:px-8 max-w-[75rem]"><nav class="flex flex-col gap-1 sm:grid sm:grid-cols-[repeat(auto-fit,minmax(160px,1fr))] sm:gap-8 mb-8 sm:mb-10" aria-label="Footer navigation"><div class="flex flex-col gap-3"><ul class="list-none m-0 p-0 flex flex-col gap-1">
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