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374												<a class="c-megamenu__link"
375									   href="/your-rights/about-the-code/">
376													About the Act and Code
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409												<a class="c-megamenu__link"
410									   href="/making-a-complaint/covid-19-concerns-and-complaints/">
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431									   href="/making-a-complaint/make-a-complaint/">
432													Make a complaint
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438									   href="/making-a-complaint/formal-investigations/">
439													Formal investigations
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444												<a class="c-megamenu__link"
445									   href="/making-a-complaint/mental-health-addictions/">
446													Mental Health &amp; Addictions
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449											</li>
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451												<a class="c-megamenu__link"
452									   href="/making-a-complaint/closed-file-review/">
453													Closed File Review
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502													What if a complaint is made about me?
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515									   href="/for-providers/the-role-of-independent-expert-advisors/">
516													The role of independent expert advisors
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519											</li>
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521												<a class="c-megamenu__link"
522									   href="/for-providers/referral-to-the-director-of-proceedings/">
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536									   href="/for-providers/tips-for-complaints-management/">
537													Tips for complaints management
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568							<div class="c-megamenu__wrapper">
569								<div class="c-megamenu__intro">
570									<a class="c-megamenu__intro-heading t-text" href="/disability/">Disability</a>
571								</div>
572								<div class="c-megamenu__body"> 
573									<ul class="c-megamenu__items">
574											<li class="c-megamenu__item c-megamenu__item--overview">
575												<a class="c-megamenu__link" href="/disability/">
576													Overview
577												</a>
578											</li>
579											<li class="c-megamenu__item">
580												<a class="c-megamenu__link"
581									   href="/disability/the-code-and-your-rights/">
582													The Code and your rights
583													<span class="c-megamenu__link-icon"></span>
584												</a>
585											</li>
586											<li class="c-megamenu__item">
587												<a class="c-megamenu__link"
588									   href="/disability/making-a-complaint/">
589													Making a complaint
590													<span class="c-megamenu__link-icon"></span>
591												</a>
592											</li>
593											<li class="c-megamenu__item">
594												<a class="c-megamenu__link"
595									   href="/disability/my-health-passport/">
596													My Health Passport
597													<span class="c-megamenu__link-icon"></span>
598												</a>
599											</li>
600											<li class="c-megamenu__item">
601												<a class="c-megamenu__link"
602									   href="/disability/disability-related-resources/">
603													Disability-related resources
604													<span class="c-megamenu__link-icon"></span>
605												</a>
606											</li>
607											<li class="c-megamenu__item">
608												<a class="c-megamenu__link"
609									   href="/disability/easy-read-resources/">
610													Easy read resources
611													<span class="c-megamenu__link-icon"></span>
612												</a>
613											</li>
614											<li class="c-megamenu__item">
615												<a class="c-megamenu__link"
616									   href="/disability/the-nz-disability-strategy-and-united-nations-convention/">
617													The NZ Disability Strategy and United Nations Convention
618													<span class="c-megamenu__link-icon"></span>
619												</a>
620											</li>
621									</ul>
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626				<li itemprop="name"
627				class="c-navigation__item  js-navigation__item js-navigation__item--megamenu c-navigation__item--megamenu"
628				aria-expanded=false>
629					<a itemprop="url"
630				   href="/our-work/"
631				   class="c-navigation__link t-text js-megamenu__heading c-megamenu__heading">
632						Our Work
633
634							<span class="c-navigation__expander" aria-hidden="true"></span>
635					</a>
636
637						<div class="c-megamenu">
638							<div class="c-megamenu__wrapper">
639								<div class="c-megamenu__intro">
640									<a class="c-megamenu__intro-heading t-text" href="/our-work/">Our Work</a>
641								</div>
642								<div class="c-megamenu__body"> 
643									<ul class="c-megamenu__items">
644											<li class="c-megamenu__item c-megamenu__item--overview">
645												<a class="c-megamenu__link" href="/our-work/">
646													Overview
647												</a>
648											</li>
649											<li class="c-megamenu__item">
650												<a class="c-megamenu__link"
651									   href="/our-work/aged-care-commissioner/">
652													Aged Care Commissioner
653													<span class="c-megamenu__link-icon"></span>
654												</a>
655											</li>
656											<li class="c-megamenu__item">
657												<a class="c-megamenu__link"
658									   href="/our-work/assisted-dying/">
659													Assisted Dying
660													<span class="c-megamenu__link-icon"></span>
661												</a>
662											</li>
663											<li class="c-megamenu__item">
664												<a class="c-megamenu__link"
665									   href="/our-work/submissions/">
666													Submissions
667													<span class="c-megamenu__link-icon"></span>
668												</a>
669											</li>
670											<li class="c-megamenu__item">
671												<a class="c-megamenu__link"
672									   href="/our-work/research-and-data-reports/">
673													Research &amp; Data Reports
674													<span class="c-megamenu__link-icon"></span>
675												</a>
676											</li>
677									</ul>
678								</div>
679							</div>
680						</div>
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682				<li itemprop="name"
683				class="c-navigation__item  js-navigation__item js-navigation__item--megamenu c-navigation__item--megamenu"
684				aria-expanded=false>
685					<a itemprop="url"
686				   href="/education/"
687				   class="c-navigation__link t-text js-megamenu__heading c-megamenu__heading">
688						Education
689
690							<span class="c-navigation__expander" aria-hidden="true"></span>
691					</a>
692
693						<div class="c-megamenu">
694							<div class="c-megamenu__wrapper">
695								<div class="c-megamenu__intro">
696									<a class="c-megamenu__intro-heading t-text" href="/education/">Education</a>
697								</div>
698								<div class="c-megamenu__body"> 
699									<ul class="c-megamenu__items">
700											<li class="c-megamenu__item c-megamenu__item--overview">
701												<a class="c-megamenu__link" href="/education/">
702													Overview
703												</a>
704											</li>
705											<li class="c-megamenu__item">
706												<a class="c-megamenu__link"
707									   href="/education/online-learning/">
708													Online learning
709													<span class="c-megamenu__link-icon"></span>
710												</a>
711											</li>
712									</ul>
713								</div>
714							</div>
715						</div>
716				</li>
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718				class="c-navigation__item  js-navigation__item js-navigation__item--megamenu c-navigation__item--megamenu"
719				aria-expanded=false>
720					<a itemprop="url"
721				   href="/decisions/"
722				   class="c-navigation__link t-text js-megamenu__heading c-megamenu__heading">
723						Decisions
724
725							<span class="c-navigation__expander" aria-hidden="true"></span>
726					</a>
727
728						<div class="c-megamenu">
729							<div class="c-megamenu__wrapper">
730								<div class="c-megamenu__intro">
731									<a class="c-megamenu__intro-heading t-text" href="/decisions/">Decisions</a>
732								</div>
733								<div class="c-megamenu__body"> 
734									<ul class="c-megamenu__items">
735											<li class="c-megamenu__item c-megamenu__item--overview">
736												<a class="c-megamenu__link" href="/decisions/">
737													Overview
738												</a>
739											</li>
740											<li class="c-megamenu__item">
741												<a class="c-megamenu__link"
742									   href="/decisions/latest-decisions/">
743													Latest decisions
744													<span class="c-megamenu__link-icon"></span>
745												</a>
746											</li>
747											<li class="c-megamenu__item">
748												<a class="c-megamenu__link"
749									   href="/decisions/search-decisions/">
750													Search decisions
751													<span class="c-megamenu__link-icon"></span>
752												</a>
753											</li>
754											<li class="c-megamenu__item">
755												<a class="c-megamenu__link"
756									   href="/decisions/naming-policy/">
757													Naming policy
758													<span class="c-megamenu__link-icon"></span>
759												</a>
760											</li>
761											<li class="c-megamenu__item">
762												<a class="c-megamenu__link"
763									   href="/decisions/case-studies-nga-matai-take/">
764													Case studies - Ng&#x101; m&#x101;tai take
765													<span class="c-megamenu__link-icon"></span>
766												</a>
767											</li>
768									</ul>
769								</div>
770							</div>
771						</div>
772				</li>
773				<li itemprop="name"
774				class="c-navigation__item  js-navigation__item js-navigation__item--megamenu c-navigation__item--megamenu"
775				aria-expanded=false>
776					<a itemprop="url"
777				   href="/news-resources/"
778				   class="c-navigation__link t-text js-megamenu__heading c-megamenu__heading">
779						News &amp; Resources
780
781							<span class="c-navigation__expander" aria-hidden="true"></span>
782					</a>
783
784						<div class="c-megamenu">
785							<div class="c-megamenu__wrapper">
786								<div class="c-megamenu__intro">
787									<a class="c-megamenu__intro-heading t-text" href="/news-resources/">News &amp; Resources</a>
788								</div>
789								<div class="c-megamenu__body"> 
790									<ul class="c-megamenu__items">
791											<li class="c-megamenu__item c-megamenu__item--overview">
792												<a class="c-megamenu__link" href="/news-resources/">
793													Overview
794												</a>
795											</li>
796											<li class="c-megamenu__item">
797												<a class="c-megamenu__link"
798									   href="/news-resources/news/">
799													News
800													<span class="c-megamenu__link-icon"></span>
801												</a>
802											</li>
803											<li class="c-megamenu__item">
804												<a class="c-megamenu__link"
805									   href="/news-resources/search-resources/">
806													Search resources
807													<span class="c-megamenu__link-icon"></span>
808												</a>
809											</li>
810											<li class="c-megamenu__item">
811												<a class="c-megamenu__link"
812									   href="/news-resources/order-educational-resources/">
813													Order educational resources
814													<span class="c-megamenu__link-icon"></span>
815												</a>
816											</li>
817											<li class="c-megamenu__item">
818												<a class="c-megamenu__link"
819									   href="/news-resources/information-for-media/">
820													Information for Media
821													<span class="c-megamenu__link-icon"></span>
822												</a>
823											</li>
824											<li class="c-megamenu__item">
825												<a class="c-megamenu__link"
826									   href="/news-resources/hdc-newsletters/">
827													HDC Newsletters
828													<span class="c-megamenu__link-icon"></span>
829												</a>
830											</li>
831									</ul>
832								</div>
833							</div>
834						</div>
835				</li>
836				<li itemprop="name" class="c-navigation__item c-navigation__item--secondary ">
837					<a itemprop="url" class="c-navigation__link t-text" href="/about-us/">About Us</a>
838				</li>
839				<li itemprop="name" class="c-navigation__item c-navigation__item--secondary is-selected" aria-current="true">
840					<a itemprop="url" class="c-navigation__link t-text" href="/contact-us/">Contact Us</a>
841				</li>
842				<li itemprop="name" class="c-navigation__item c-navigation__item--secondary ">
843					<a itemprop="url" class="c-navigation__link t-text" href="/our-impact/">Our Impact</a>
844				</li>
845		</ul>
846	</div>
847
848	<div class="c-navigation__footer">
849	</div>
850</nav>
851
852
853		<div class="c-header__tools">
854			
855
856<ul class="c-header__secondary-nav">
857		<li class="c-header__secondary-nav-item">
858			<a class="c-header__secondary-nav-link t-text" href="/about-us/">About Us</a>
859		</li>
860		<li class="c-header__secondary-nav-item">
861			<a class="c-header__secondary-nav-link t-text" href="/contact-us/">Contact Us</a>
862		</li>
863		<li class="c-header__secondary-nav-item">
864			<a class="c-header__secondary-nav-link t-text" href="/our-impact/">Our Impact</a>
865		</li>
866</ul>
867
868			
869
870
871				<div class="c-header__search--desktop ">
872					<div class="c-header__search--desktop-wrapper">
873						<form method="GET" role="search" class="c-header__search--desktop-form">
874							<div class="c-header__search-field">
875								<input type="search" name="q" id="search-field" class="c-header__search-input ss360-search-box js-header__search-input example-page__content-block--1"  data-ss360-include="[]" data-ss360-exclude="[]" placeholder="keyword" aria-label="Search" />
876								<button class="c-header__search-btn iconf-search ss360-search-button" aria-label="Search"></button>
877							</div>
878						</form>
879					</div>
880				</div>
881			<div class="c-header__mobile-buttons">
882					<button class="c-header__mobile-button c-header__search-toggle js-header__search-toggle" title="Search" aria-expanded="false">
883						<span class="iconf-search" aria-hidden="true"></span>
884					</button>
885					<div class="c-header__search js-header__search">
886						<div class="c-header__search-wrapper">
887							<form method="GET" role="search">
888								<div class="c-header__search-field">
889									<input type="search" name="q" id="search-field" data-ss360-include="[]" data-ss360-exclude="[]" class="example-page__content-block--1 c-header__search-input ss360-search-box js-header__search-input" placeholder="keyword" aria-label="Search" />
890									<button class="c-header__search-btn t-link iconf-search ss360-search-button" aria-label="Search"></button>
891								</div>
892							</form>
893						</div>
894					</div>
895
896				<button class="c-header__mobile-button c-header__nav-toggle js-header__nav-toggle" title="Open menu"
897						data-alt-title="Close Menu">
898					<b aria-hidden="true"></b>
899					<b aria-hidden="true"></b>
900					<b aria-hidden="true"></b>
901				</button>
902			</div>
903		</div>
904
905	</div>
906</header>
907<div class="c-header__spacer"></div>
908
909
910
911		
912		<main class="l-page " role="main">
913	
914
915
916<div class="c-breadcrumb ss360-ignore">
917	<div class="c-breadcrumb-container">
918		<ol itemscope itemtype="https://schema.org/BreadcrumbList" class="c-breadcrumb__list" aria-label="Breadcrumbs">
919				<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem" data-divider="&#47;">
920					<a itemprop="item" href="/" class="c-breadcrumb__link t-link">
921						<span itemprop="name">Home</span>
922						<meta itemprop="position" content="1" />
923					</a>
924				</li>
925			<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem">
926				<a itemprop="item" href="/contact-us/" class="c-breadcrumb__current" aria-current="page">
927					<span itemprop="name">Contact Us</span>
928					<meta itemprop="position" content="2" />
929				</a>
930			</li>
931		</ol>
932	</div>
933</div>
934
935
936	
937<div class="l-page__header">
938<header class="c-page-header c-page-header--defalut">
939	<div class="c-page-header__layout">
940		<div class="c-page-header__content">
941			<h1 class="o-layout-header__heading ss360-title">Contact Us</h1>
942		</div>
943	</div>
944</header>
945	<span class="u-hidden">Contact Us</span>
946</div>
947	
948
949	<article class="l-page__main-controls">
950		<div class="u-hidden">
951	<ul>
952	</ul>
953</div>
954
955		
956
957<section class="c-rte">
958	<div class="c-rte__layout">
959		<div class="c-rte__alignment--flush">
960			<div class="t-link-parent c-rte__body-text">
961				<p><em>Our team treats complainants with fairness and respect. </em><em>We acknowledge that you may be feeling distressed or angry in making a complaint, but we take a zero-tolerance approach to any abuse towards our staff. </em><em>Staff safety and wellbeing are paramount to HDC. Offensive, threatening or abusive communications will not be tolerated and will be responded to accordingly. This may include issuing a warning, reporting a matter of concern to the Police, or modifying or restricting access to our services.</em></p>
962			</div>
963		</div>
964	</div>
965</section>    <section class="c-contact-details">
966        <div class="o-layout-wrapper">
967                <header class="c-contact-details__title">
968                    <h2>How to contact our Auckland and Wellington offices</h2>
969                </header>
970
971            <div class="c-contact-details__wrapper">
972                    <div class="c-contact-details__list c-rte__body-text">
973                            <div class="c-contact-details__list-item">
974                                    <h3 class="c-contact-details__list-heading">General Enquiries</h3>
975                                    <div class="c-contact-details__numbers">
976                                            <div class="c-contact-details__numbers-item">
977                                                    <div class="c-contact-details__numbers-icon t-icon iconf-phone"></div>
978                                                    <div class="c-contact-details__numbers-value t-contains-link"><p>Freephone:&nbsp;<a href="tel:0800112233" title="Call 0800 11 22 33">0800 11 22 33</a><br><em>
978Available Monday to Friday, 8.30am-5pm</em></p></div>
979                                            </div>
980                                            <div class="c-contact-details__numbers-item">
981                                                    <div class="c-contact-details__numbers-icon t-icon iconf-fax"></div>
982                                                    <div class="c-contact-details__numbers-value t-contains-link"><p>Fax: 09 373 1061</p></div>
983                                            </div>
984                                            <div class="c-contact-details__numbers-item">
985                                                    <div class="c-contact-details__numbers-icon t-icon iconf-address"></div>
986                                                    <div class="c-contact-details__numbers-value t-contains-link"><p>Postal address:<br>PO Box 1791, Auckland 1140</p></div>
987                                            </div>
988                                    </div>
989                            </div>
990                            <div class="c-contact-details__list-item">
991                                    <h3 class="c-contact-details__list-heading">Making Complaints</h3>
992                                    <div class="c-contact-details__numbers">
993                                            <div class="c-contact-details__numbers-item">
994                                                    <div class="c-contact-details__numbers-icon t-icon iconf-link"></div>
995                                                    <div class="c-contact-details__numbers-value t-contains-link"><p><span><a href="/making-a-complaint/make-a-complaint/" title="Make a complaint"><strong>Click here</strong></a> for information on making a complaint.</span></p></div>
996                                            </div>
997                                    </div>
998                            </div>
999                            <div class="c-contact-details__list-item">
1000                                    <h3 class="c-contact-details__list-heading">Official Information Act (OIA) requests</h3>
1001                                    <div class="c-contact-details__numbers">
1002                                            <div class="c-contact-details__numbers-item">
1003                                                    <div class="c-contact-details__numbers-icon t-icon iconf-email"></div>
1004                                                    <div class="c-contact-details__numbers-value t-contains-link"><p><span style="font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Aptos; mso-ligatures: standardcontextual; mso-ansi-language: EN-NZ; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Email: <a href="mailto:[email protected]">[email protected]</a></span></p></div>
1005                                            </div>
1006                                    </div>
1007                            </div>
1008                            <div class="c-contact-details__list-item">
1009                                    <h3 class="c-contact-details__list-heading">Deaf, hard of hearing, speech-impaired or deafblind</h3>
1010                                    <div class="c-contact-details__numbers">
1011                                            <div class="c-contact-details__numbers-item">
1012                                                    <div class="c-contact-details__numbers-value t-contains-link"><p>The NZ Relay Service is available for people who are Deaf, hard of hearing, speech-impaired or deafblind and want to connect over the phone.</p>
1013<ol>
1014<li>Go to <a href="https://www.nzrelay.co.nz/index" target="_parent" title="https://www.nzrelay.co.nz/index">New Zealand Relay Service</a>.</li>
1015<li>Select the service best suited to your needs – Text Relay, Caption Relay, Speech to Speech services, TTY service or NZSL Interpreted services.</li>
1016<li>Provide our contact number to the NZ Relay assistant – 09 373 1060</li>
1017<li>You will be connected to the Health &amp; Disability Commissioner's Office</li>
1018</ol></div>
1019                                            </div>
1020                                    </div>
1021                            </div>
1022                            <div class="c-contact-details__list-item">
1023                                    <h3 class="c-contact-details__list-heading">Website Feedback</h3>
1024                                    <div class="c-contact-details__numbers">
1025                                            <div class="c-contact-details__numbers-item">
1026                                                    <div class="c-contact-details__numbers-icon t-icon iconf-email"></div>
1027                                                    <div class="c-contact-details__numbers-value t-contains-link"><p>Email: <a href="mailto:[email protected]">[email protected]</a></p></div>
1028                                            </div>
1029                                    </div>
1030                            </div>
1031                    </div>
1032            </div>
1033        </div>
1034
1035    </section>
1036
1037	</article>
1038
1039
1040
1041	<div class="l-page__footer">
1042		
1043	</div>
1044
1045</main>
1046
1047		
1048<div class="c-footer__back-to-top-wrapper ss360-ignore">
1049	<a href="#" class="js-back-to-top c-footer__back-to-top t-action--primary" role="button" aria-label="Back to Top"></a>
1050</div>
1051
1052<footer class="c-footer js-footer ss360-ignore" role="contentinfo">
1053	<div class="c-footer__layout">
1054
1055		<div class="c-footer__primary">
1056			<div class="c-footer__logo-wrap">
1057				<a href="/" class="c-footer__logo">
1058					<img src="/Content/images/interface/logo/HDC-footer-logo.svg" alt="Heath &amp; Disability Commissioner - Te Toihau Hauora, Hau&#x101;tanga">
1059				</a>
1060			</div>
1061				<div class="c-footer__navigation-section">
1062						<div class="c-footer__navigation-wrap">
1063							<h3 class="c-footer__navigation-heading">
1064								About our Site
1065							</h3>
1066							<ul class="c-footer__navigation">
1067									<li class="c-footer__navigation-item">
1068										<a class="c-footer__navigation-link" href="/accessibility/">Accessibility</a>
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