https://eu.merch.larian.com/_nuxt/DdvIbS5r.js

1import{aA as l,aE as c,aU as u,aW as n,aJ as o,aG as i,aH as s,aL as p,aM as r,aK as y,aO as b,bi as h,aR as m}from"#entry";(function(){try{var e=typeof window<"u"?window:typeof global<"u"?global:typeof globalThis<"u"?globalThis:typeof self<"u"?self:{},t=new e.Error().stack;t&&(e._sentryDebugIds=e._sentryDebugIds||{},e._sentryDebugIds[t]="1b238cdc-77eb-40e8-bdc7-d50c3ad3ae65",e._sentryDebugIdIdentifier="sentry-dbid-1b238cdc-77eb-40e8-bdc7-d50c3ad3ae65")}catch{}})();const f={class:"support-article"},g={class:"container article-container"},v={class:"support-article__wrap"},w={class:"support-article__content"},k=l({__name:"what-is-a-failed-payment",setup(e){return(t,a)=>{const d=y;return c(),u("div",f,[n("div",g,[n("div",v,[o(d,{to:"/support",class:"back-button"},{default:i(()=>[o(s(p)),a[0]||(a[0]=r(" Back ",-1))]),_:1}),n("div",w,[o(s(b),{level:2,size:3,"is-decor":"",class:"theme-light"},{default:i(()=>[...a[1]||(a[1]=[r(" What is a failed payment? ",-1)])]),_:1}),a[2]||(a[2]=h("<div data-v-479b3921><p data-v-479b3921>When a payment fails, it means that our payment gateway did not receive an authorization token from your card issuer.</p><p data-v-479b3921>No funds have been collected by Larian. Any temporary balance reduction shown in your banking app represents a temporary authorization hold created by your bank during the attempt, not a completed charge.</p><h4 data-v-479b3921>Why did my payment fail?</h4><p data-v-479b3921>A payment can fail for a number of reasons. Here are a few of the most common:</p><ul data-v-479b3921><li data-v-479b3921><strong data-v-479b3921>Card Type Restrictions:</strong> Certain standard debit cards or localized banking institutions do not support direct international payment processing.</li><li data-v-479b3921><strong data-v-479b3921>3D Secure / Verification Timeout:</strong> Connectivity drops or delays while being redirected to your bank&#39;s secondary SMS or app verification page.</li><li data-v-479b3921><strong data-v-479b3921>Daily Spending Limits:</strong> The purchase total exceeds daily online transaction limits established by your financial institution.</li><li data-v-479b3921><strong data-v-479b3921>Bank Security &amp; Fraud Protection:</strong> Financial institutions can block unexpected online, international, or high-value transactions until confirmed by the cardholder.</li></ul><h4 data-v-479b3921>Why do I see a charge on my bank statement if my purchase failed?</h4><p data-v-479b3921>When you attempt to make an online order, your bank will put a hold on those funds while the payment process completes. This is known as a “pending transaction”. This is only temporary and will automatically reverse within 2-5 business days, depending on your banking institution.</p><p data-v-479b3921>You do not need to do anything on your end, but if you have any questions or concerns about this, it is best to reach out to your bank.</p><h4 data-v-479b3921>Can’t Larian just turn the failed payment into a successful payment?</h4><p data-v-479b3921>Sadly this is not something we are able to do for you, however we will send you an email with a link for you to complete payment for your original order. We will be holding your items for 48hrs from the initial attempt in an effort to make sure that you can still get the item(s) you were looking for, so we wouldn’t recommend placing a brand new order.</p><h4 data-v-479b3921>I changed my mind and no longer want my order now that my payment failed.</h4><p data-v-479b3921>We are sad to hear this but that’s ok! In this case, there is no need to do anything. Any pending transactions will automatically be reversed within your banking institution’s processing time (usually 2-5 business days), and after 48hrs, we will release your item(s) back to the online inventory!</p></div>",1))])])])])}}}),I=m(k,[["__scopeId","data-v-479b3921"]]);export{I as default};