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",(0,r.jsx)(d(),{href:"/account",children:"Log in here"}),"."]}),(0,r.jsxs)("p",{children:["Paid subscriber but still seeing the paywall? See"," ",(0,r.jsx)(function(e){let{topicId:i,children:t}=e;return(0,r.jsx)("a",{href:"/help#".concat(i),onClick:e=>{0!==e.button||e.metaKey||e.ctrlKey||e.shiftKey||e.altKey||"/help"!==window.location.pathname||(e.preventDefault(),C(i),window.dispatchEvent(new Event("hashchange")))},children:t})},{topicId:"digital-access-locked",children:"I'm logged in but articles are still locked"}),"."]}),(0,r.jsxs)("p",{children:["You may be able to read a limited number of articles by"," ",(0,r.jsx)(p.ej,{className:g().inlineLinkButton,children:"creating a free account"}),"."]})]})},"share-credits":{id:"share-credits",title:"Share Credits",keywords:["share","sharing","friend","gift article","send article","unlock"],body:(0,r.jsx)("p",{children:"Subscribers are able to share an unlocked article with a friend who may not have a subscription of their own."}),cta:{label:"Learn about Share Credits",href:"/share"}},"payment-methods":{id:"payment-methods",title:"Payment Options",keywords:["payment","pay","visa","mastercard","amex","american express","cheque","invoice","credit card","debit"],body:(0,r.jsxs)("p",{children:["We accept payment via Visa, Mastercard and American Express. We also accept cheques or money orders made out to â",(0,r.jsx)("em",{children:"The Saturday Paper"}),"â. Organisations such as schools and libraries can request to be invoiced by sending an email to ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:"[email protected]"}),"."]})},"pause-subscription":{id:"pause-subscription",title:"Pause Subscription",keywords:["pause","suspend","hold","stop","cancel","temporarily","freeze","holiday"],body:(0,r.jsxs)("p",{children:["To pause your print subscription to ",(0,r.jsx)("em",{children:"The Saturday Paper"}),", please call ",(0,r.jsx)("a",{href:"tel:1800077514",children:"1800 077 514"})," or send an email to ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:"[email protected]"}),". We will require confirmation of your name and address, as well as the pause dates. Your subscription will be extended to compensate for any weeks missed. 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If you use Gmail, also check the Promotions tab. You can search your mailbox for âThe Saturday Paperâ."}),(0,r.jsxs)("li",{children:["Add emails from ",(0,r.jsx)("em",{children:"The Saturday Paper"})," to your safe senders list by following our ",(0,r.jsx)(d(),{href:"/allow-list",children:"allowlist instructions"})," below."]}),(0,r.jsx)("li",{children:"If you're waiting for a password reset or account confirmation email, request it again after completing these checks and allow a few minutes for it to arrive. Only the latest password reset email will work; requesting a new one invalidates all earlier password reset links."})]}),(0,r.jsxs)("p",{children:["If emails still do not arrive, contact our subscriptions team at ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:"[email protected]"}),"."]})]}),cta:{label:"Allow emails from us",href:"/allow-list"}},"digital-access-locked":{id:"digital-access-locked",title:"I'm logged in but articles are still locked",keywords:["logged in","still locked","subscription not showing","no access","wrong email","valid subscription","apple","google","facebook","social login","social sign in","third party sign in","duplicate account","private relay","hide my email"],body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:"Your subscription is linked to the email address used when you subscribed. Being logged in with a different email address will not unlock articles."}),(0,r.jsxs)("ol",{children:[(0,r.jsxs)("li",{children:["Open ",(0,r.jsx)(d(),{href:"/account",children:"your account"})," and check the email address shown."]}),(0,r.jsx)("li",{children:"Check whether the page says you have a valid subscription. If it does not, you may be logged in with the wrong email address."}),(0,r.jsx)("li",{children:"Log out, then log in again using the email address connected to your subscription. If you subscribed or created your account using Google, Apple or Facebook, use the same sign-in method."}),(0,r.jsx)("li",{children:"If articles are still locked, use the account and device check below. Copy the report and include it when you contact our subscriptions team."})]}),(0,r.jsxs)("p",{children:["Using a social sign-in that is not linked to the account holding your subscription may open a separate account with no subscription. You can connect Google, Apple and Facebook sign-ins from the Profile section of ",(0,r.jsx)(d(),{href:"/account?tab=pianoid",children:"your account"}),"."]}),(0,r.jsxs)("p",{children:["If you used Apple's Hide My Email feature, your account may show an address ending in ",(0,r.jsx)("strong",{children:"@privaterelay.appleid.com"}),". This is an Apple Private Relay address; continue to use Sign in with Apple to access that account."]})]}),cta:{label:"Check my account and device",href:"/account?help=true"}},"digital-app":{id:"digital-app",title:"The Saturday Paper App",keywords:["app","install","home screen","iphone","ipad","android","pwa","web app","mobile","phone","tablet","safari","chrome"],body:(0,r.jsxs)("p",{children:["Experience ",(0,r.jsx)("em",{children:"The Saturday Paper"})," on your phone or tablet by saving it to your home screenâno app store required. 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1,"digital-offline":{id:"digital-offline",title:"Reading offline",keywords:["offline","read offline","reading offline","save offline","saved offline","download","download article","download articles","download edition","download editions","no internet","reading list","saved articles"],body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:"Subscribers can save complete editions or individual articles to read without an internet connection."}),(0,r.jsxs)("ol",{children:[(0,r.jsxs)("li",{children:["While you are online and logged in, visit ",(0,r.jsx)(d(),{href:"/editions",children:"Editions"}),"."]}),(0,r.jsx)("li",{children:"Find the edition you want and select âSave offlineâ."}),(0,r.jsx)("li",{children:"Wait until the button says âSaved offlineâ before going offline."})]}),(0,r.jsx)("p",{children:"You can also save an individual article using its bookmark button. 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You can sign up, unsubscribe or change which newsletters you receive via our website."}),cta:{label:"Manage newsletters",href:"/newsletters"}},"digital-devices":{id:"digital-devices",title:"Managing your devices",keywords:["devices","sessions","device limit","terminate","browser","access","10 devices","shared access"],body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:(0,r.jsx)("strong",{children:"Your subscription can be used on up to 10 personal devices or browser sessions."})}),(0,r.jsx)("p",{children:(0,r.jsx)("strong",{children:"If you reach this limit, you'll be prompted to remove one or more existing sessions before continuing. Select the sessions you no longer use, then scroll to the bottom and click âTerminateâ."})}),(0,r.jsx)("p",{children:(0,r.jsxs)("strong",{children:["If another person needs their own access, they can ",(0,r.jsx)(d(),{href:"/subscribe",children:"purchase a personal subscription"}),". 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This confirms whether you are logged in, checks your subscription status and creates a report you can copy for our subscriptions team."]}),(0,r.jsxs)("p",{children:["If the issue continues, please ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:"contact technical support"})," and provide:"]}),(0,r.jsxs)("ul",{children:[(0,r.jsx)("li",{children:"the issue you are encountering;"}),(0,r.jsx)("li",{children:"the URL of the page;"}),(0,r.jsx)("li",{children:"any error messages;"}),(0,r.jsx)("li",{children:"your browser name and version; and"}),(0,r.jsx)("li",{children:"your operating system."})]}),(0,r.jsx)("p",{children:"Try these tips below, as they often solve most problems:"}),(0,r.jsxs)("ul",{children:[(0,r.jsx)("li",{children:"Log out and then log in."}),(0,r.jsx)("li",{children:"Request a new password to be emailed to you."}),(0,r.jsxs)("li",{children:[(0,r.jsx)(d(),{href:"/account",children:"Log in to your account"})," and check your subscription status."]}),(0,r.jsx)("li",{children:"If you are in private browsing mode, turn it off."}),(0,r.jsx)("li",{children:"Clear cookies."}),(0,r.jsx)("li",{children:"Close and re-open your browser, or try a different browser."}),(0,r.jsx)("li",{children:"If the problem occurs on a work computer, try logging in at home."}),(0,r.jsx)("li",{children:"Disable any browser extensions."}),(0,r.jsx)("li",{children:"Reboot the device or computer."})]}),(0,r.jsxs)("p",{children:["As a final step, you can ",(0,r.jsx)(d(),{href:"/refresh",children:"reset the website or installed app"}),". 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