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217 218 219
219<script type="text/javascript" src="https://securepubads.g.doubleclick.net/tag/js/gpt.js" async="true"></script>
219 220 221 <!-- Asynchronous GPT tag --> 222
222<script type="text/javascript"> 223 var googletag = googletag || {}; 224 googletag.cmd = googletag.cmd || []; 225 </script>
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234 235 </head> 236 237<body id="main-body" class="archive category category-strategies-1255 category-2 wp-theme-kamino france relationclientmag theme_v3 custom_theme_v3"> 238 <div class="only-for-desktop"></div> 239
239<script type="text/javascript"> 240 241 dfp_device_view = "mobile"; 242 hutt_defineSlot = {}; 243 hutt_defineSlot_slot_object = {}; 244 hutt_defineSlot_slot_object_infinite_scroll = []; 245 hutt_original_page_id = ""; 246 //This will detect if we are on desktop or mobile device 247 var only_for_desktop = jQuery(".only-for-desktop").filter(":visible"); 248 if(only_for_desktop.length > 0){ 249 dfp_device_view = "desktop"; 250 } 251 var ad_slots = {}; 252 var slot_status = {}; 253 var cmpSlots = []; 254 // For infinite scroll refresh 255 var refreshList = []; 256 var times_refreshed = {}; 257 var googletag = googletag || {}; 258 googletag.cmd = googletag.cmd || []; 259 260 var MIN_DISP_TIME_DFP = 20000; 261 var MIN_DISP_TIME_ADX = 30000; 262 var MIN_SINCE_ACTIVE = 5000; 263 var MIN_SINCE_VIEWED = 5000; 264 var MAX_INACTIVITY = 90000; 265 var MIN_VIEW_AREA = 50; 266 var RESPECT_ROADBLOCKS = false; 267 var slots = []; 268 var lastScroll = Date.now(); 269 var MIN_REFRESH_INTERVAL = 60*1000; 270 271 var _activateGptLog = false; 272 var url = document.location; 273 var strippedUrl = url.toString().split('#debug'); 274 if (strippedUrl.length > 1) { 275 _activateGptLog = true; 276 } 277 278 var intersection_observer; 279 280 function init_intersection_observer(elements, callback) { 281 282 var offset = 300; 283 284 var options = { 285 root: null, 286 rootMargin: offset + 'px', 287 threshold: [1], 288 }; 289 intersection_observer = new IntersectionObserver(function(entries) { 290 entries.forEach((entry) => { 291 if (entry.isIntersecting) { 292 callback(entry); 293 } 294 }); 295 }, options); 296 297 elements.each(function () { 298 intersection_observer.observe(this); 299 }); 300 } 301 302 var display_ads = function() { 303 googletag.cmd.push(function () { 304 slots = googletag.pubads().getSlots(); 305 slots.forEach(function(slot) { 306 const div_id = slot.getSlotId().getDomId(); 307 slot_status[div_id] = {}; 308 ad_slots[div_id] = slot; 309 310 cmpSlots.push({ 311 slot: slot, 312 slotName: div_id, 313 isRefresh: !slotHasSkinSize(slot) 314 }); 315 }); 316 317 googletag.setConfig({ 318 lazyLoad: { 319 fetchMarginPercent: 100, 320 renderMarginPercent: 30, 321 mobileScaling: 2.0 322 } 323 }); 324 325 googletag.pubads().addEventListener('slotRenderEnded', slotRenderEnded); 326 googletag.pubads().addEventListener('slotOnload', slotOnload); 327 googletag.pubads().addEventListener('impressionViewable', impressionViewable); 328 googletag.pubads().addEventListener('slotVisibilityChanged', slotVisibilityChanged); 329 330 function slotRenderEnded(event) { 331 slotname = event.slot.getSlotElementId(); 332 if (_activateGptLog) { 333 console.log(' %c - slotRenderEnded---------------------' + getTimeStamp() + '-----------------------------', 'font-weight: bold '); 334 console.log(' Slot has been rendered: %c ' + event.slot.getSlotElementId(), 'color: white; background-color: orange; font-size: 10px; padding:5px '); 335 console.log(' - advertiserId: ' + event.advertiserId); 336 console.log(' - campaignId: ' + event.campaignId); 337 console.log(' - creativeId: ' + event.creativeId); 338 console.log(' - lineItemId: ' + event.lineItemId); 339 console.log(' - size: ' + event.size); 340 console.log(' - refresh times: ' + times_refreshed[slotname]); 341 } 342 343 if (event.isEmpty) { 344 if (_activateGptLog) { console.log(' %c- Is Empty: ' + event.isEmpty, 'color: white; background-color: red; font-size: 11px; padding:5px ') }; 345 } 346 else { 347 if (_activateGptLog) { console.log(' %c- Is Empty: ' + event.isEmpty, 'color: white; background-color: blue; font-size: 11px; padding:5px ') }; 348 }; 349 350 if (event.isEmpty || (event.size[1] == 1 && slotname != 'div-gpt-habillage')) { 351 if (_activateGptLog) { console.log(' %c unfilled or pixel detected in position ' + slotname + ' => unsubscribe slot', 'color: white; background-color: red; font-size: 11px; padding:5px ') }; 352 unsubscribeSlot(slotname); 353 } else { 354 subscribeSlot(slotname, event.lineItemId); 355 356 var element = jQuery('#' + slotname); 357 element.parent('.placeholder-dfp_ad').addClass('filled-with-pub'); 358 } 359 360 // Refresh des pub en sideBar 361 if (_activateGptLog) { console.log(' %c - slotRenderEnded ', 'color: white; background-color: blue; font-size: 11px; padding:5px ') }; 362 //_nmg_update_sideabr(1.5); 363 364 if (_activateGptLog) { console.log(' %c - / slotRenderEnded--------------------------------------------------', 'font-weight: bold ') }; 365 } 366 367 function slotOnload(event) { 368 // To Prevent Js Error 369 window.stickySidebars = window.stickySidebars || []; 370 371 // Refresh des sideBar 372 slotname = event.slot.getSlotElementId(); 373 if (_activateGptLog) { console.log(' %c - slotOnload slot => ' + slotname, 'color: white; background-color: blue; font-size: 11px; padding:5px ') }; 374 //_nmg_update_sideabr(1.5); 375 376 for (i = 0; i <= stickySidebars.length - 1; i++) { 377 if (!stickySidebars[i].isHeightRefresh) { 378 stickySidebars[i].stickySidebar.updateSticky(); 379 if (_activateGptLog) { console.log(' %c \t- sideBar update => ' + stickySidebars[i].id, 'color: black; background-color: white; font-size: 11px; padding:5px ') }; 380 381 } 382 } 383 } 384 385 function impressionViewable(event) { 386 var slotname = event.slot.getSlotElementId(); 387 if (slot_status[slotname] != null) { 388 if (_activateGptLog) { console.log('Slot has been viewed (impressionViewable event) : %c ' + slotname, 'color: white; background-color: orange; font-size: 10px; padding:5px ') }; 389 slot_status[slotname]['viewed'] = Date.now(); 390 } 391 else { 392 if (_activateGptLog) { console.log('slotVisibilityChanged: slot_status[' + slotname + '] inexistant ') }; 393 } 394 } 395 396 function slotVisibilityChanged(event) { 397 var slotname = event.slot.getSlotElementId(); 398 if (_activateGptLog) { console.log('slotVisibilityChanged: ' + slotname + ' [' + event.inViewPercentage + '%]') }; 399 if (slot_status[slotname] != null) { 400 slot_status[slotname]['vieweArea'] = event.inViewPercentage; 401 } 402 else { 403 if (_activateGptLog) { console.log('slotVisibilityChanged: slot_status[' + slotname + '] inexistant ') }; 404 } 405 // Appel dans le Slot Visibility Change sinon ne passe pas avec les autres events 406 _nmg_update_sideabr(1.5); 407 } 408 409 function _nmg_update_sideabr(factorSize) { 410 411 // Refresh des pub en sideBar 412 if (_activateGptLog) { console.log('\t\t %c - _nmg_update_sideabr ', 'color: white; background-color: pink; font-size: 11px; padding:5px ') }; 413 414 window.stickySidebars = window.stickySidebars || []; 415 for (i = 0; i <= stickySidebars.length - 1; i++) { 416 417 // Scroll Multi format Mobile 418 var d = document.documentElement; 419 var clientWidth = d.clientWidth; 420 421 if (stickySidebars[i].isHeightRefresh && clientWidth < 1000) { 422 var newHeight = Math.round($(stickySidebars[i].id).height() * factorSize); 423 if (_activateGptLog) { console.log('\t\t\t\t %c - id=> ' + stickySidebars[i].id + ' Size=>' + $(stickySidebars[i].id).height() + ' newHeight=>' + newHeight, 'color: white; background-color: gray; font-size: 11px; padding:5px ') }; 424 $(stickySidebars[i].containerId).css("height", newHeight); 425 // Update uniquement le Sticky Concerné 426 //stickySidebars[i].stickySidebar.updateSticky(); 427 } 428 429 // Update du Sticky dans tous les cas - Nécessaire pour calculer les bonnes taille de sidebar avec le chargement asynchrone des pubs 430 stickySidebars[i].stickySidebar.updateSticky(); 431 } 432 } 433 434 // this is where the refresh checks are initiated (every x milliseconds) 435 setInterval(refresh_slots, 500); 436 437 // Update lastScroll every time the user scrolls on the page. This will be used to detect inactivity on the page. 438 // Short pages that do not have a scroll may seen inactive, even if the user is engaging with them. You may want 439 // to implement other logic to detect page activity (mouse movements, for instance). 440 window.onscroll = function (e) { 441 lastScroll = Date.now(); 442 } 443 444 // initialize the refresh count of every slot in the page 445 for (var slotname in ad_slots) times_refreshed[slotname] = 1; 446 for (i = 0; i < cmpSlots.length; i++) { 447 googletag.display(cmpSlots[i].slot); 448 } 449 450 init_intersection_observer(jQuery('.lazyload-ad'), refresh_slots_near_viewport); 451 }); 452 453 } 454 function getTimeStamp() { 455 var date = new Date; 456 var minutes = date.getMinutes(); 457 var seconds = date.getSeconds(); 458 var milliSeconds = date.getMilliseconds(); 459 return minutes + 'm ' + seconds + 's ' + milliSeconds + ' ms'; 460 } 461 function subscribeSlot(slotname, lineItemId) { 462 463 slot_status[slotname] = {}; 464 465 if (isSlotRefresh(slotname)) { 466 if (_activateGptLog) { console.log('subscribing slot ' + slotname) }; 467 var divelement = document.getElementById(slotname); 468 var iFrame = divelement.getElementsByTagName("iframe")[0]; 469 slot_status[slotname]['lineItemId'] = lineItemId; 470 slot_status[slotname]['viewed'] = false;
471 slot_status[slotname]['active'] = false; 472 slot_status[slotname]['loadtime'] = Date.now(); 473 // Attach observers to the ad slot div to be notified when the mouse enters or exists the div area. 474 // This will be used to flag an ad slot as active of inactive, which may prevent it from being refreshed. 475 if (iFrame != null) { 476 iFrame.onmouseover = function () { 477 slot_status[slotname]['active'] = true; 478 } 479 iFrame.onmouseout = function () { 480 slot_status[slotname]['active'] = false; 481 slot_status[slotname]['lastActive'] = Date.now(); 482 } 483 } 484 } 485 486 } 487 488 function unsubscribeSlot(slotname) { 489 if (_activateGptLog) { console.log('unsubscribing slot ' + slotname) }; 490 var divelement = document.getElementById(slotname); 491 delete slot_status[slotname]; 492 var iFrame = divelement.getElementsByTagName("iframe")[0]; 493 if (iFrame != null) { 494 iFrame.onmouseover = null; 495 iFrame.onmouseout = null; 496 } 497 } 498 499 const lastRefreshBySlot = {}; 500 function refresh_slots() { 501 502 var ts = Date.now(); 503 504 var eligibleSlots = []; 505 506 // this will be used if we want to respect roadblocks. if an ad belonging to a LI is active, the whole LI will not be refreshed 507 var stickyLineItems = []; 508 509 // first loop on the ad slots to identify: 510 // 1.- The slots that can be considered eligible to refresh. 511 // 2.- The line items that can be considered ineligible because of roadblock restriction 512 // (if a creative is blocked from refresh, other creatives from same LI are blocked too) 513 for (var slotname in slot_status) { 514 if(!lastRefreshBySlot[slotname]) { 515 lastRefreshBySlot[slotname] = ts; 516 } 517 if (_activateGptLog) { 518 console.log(ts - lastRefreshBySlot[slotname], MIN_REFRESH_INTERVAL) 519 } 520 521 if (isSlotRefresh(slotname) && ts - lastRefreshBySlot[slotname] > MIN_REFRESH_INTERVAL) { 522 lastRefreshBySlot[slotname] = ts; 523 524 if (times_refreshed[slotname] < 4) { 525 var adSlotEligible = true; 526 var lineItemEligible = true; 527 // updateStatus(ts, slotname); // only needed for the demo page 528 var lid = slot_status[slotname]['lineItemId']; 529 var min_disp_time = (lid ? MIN_DISP_TIME_DFP : MIN_DISP_TIME_ADX); 530 if (slot_status[slotname]['active'] || 531 ts - slot_status[slotname]['lastActive'] < MIN_SINCE_ACTIVE) { 532 // Ad slot currently or recently active 533 adSlotEligible = false; 534 // If in roadblock mode, the whole line item will not be eligible for refresh 535 lineItemEligible = false; 536 } else if ((!slot_status[slotname]['viewed'] ) || // ad slot not viewed 537 slot_status[slotname]['vieweArea'] < MIN_VIEW_AREA || // currently not visible enough 538 ts - slot_status[slotname]['loadtime'] < min_disp_time || // not long enough in the page 539 ts - slot_status[slotname]['viewed'] < MIN_SINCE_VIEWED || // not long enough since viewed 540 ts - lastScroll > MAX_INACTIVITY) { // too long since last activity on page (page scroll) 541 // Ad slot (and its LI if in roadblock mode) eligible for refresh 542 adSlotEligible = false;
543 } 544 // If the Lin Item is not eligible for refresh, add it to the sticky list 545 if (slot_status[slotname]['lineItemId'] && 546 !lineItemEligible && 547 stickyLineItems.indexOf(slot_status[slotname]['lineItemId']) < 0) { 548 if (_activateGptLog) { console.log('Line Item no eligible => add to stickyLineItems : ' + slot_status[slotname]['lineItemId']) }; 549 stickyLineItems.push(slot_status[slotname]['lineItemId']); 550 continue; 551 } 552 553 if (!adSlotEligible) continue; 554 555 if (_activateGptLog) { console.log('\t\t\t %c => Add slot to eligibleSlots ' + slotname, 'color: white; background-color: orange; font-size: 10px; padding:5px ') }; 556 eligibleSlots.push(slotname); 557 } 558 else { 559 // Unsubscribe slot to prevent loop log 560 unsubscribeSlot(slotname); 561 if (_activateGptLog) { console.log(' \t\t\t %c => Push Event Log: ' + slotname + ' (count refresh: ' + times_refreshed[slotname] + ') >4 - ' + getTimeStamp(), 'color: white; background-color: red; font-size: 10px; padding:5px '); } 562 563 dataLayer.push({ 564 'event': 'pubRefresh', 565 'slotName': slotname, 566 'slotRefresh': -1 567 }); 568 } 569 } 570 } 571 572 // Nothing to refresh 573 if (eligibleSlots.length == 0) return; 574 575 // This is there the slots that will actually be refreshed will be added 576 var refreshList = []; 577 // If we are in RESPECT_ROADBLOCKS, we refresh the slots based on their LI eligibility status: 578 // (NOT in the list of stickyLineItems) 579 if (RESPECT_ROADBLOCKS) { 580 for (var slotname in slot_status) { 581 var li = slot_status[slotname]['lineItemId']; 582 if (li == null || stickyLineItems.indexOf(li) < 0) { 583 refreshList.push(ad_slots[slotname]); 584 } 585 } 586 } // Not in RESPECT_ROADBLOCKS. Just refresh any slot that qualifies for refresh. 587 else { 588 for (var i = 0; i < eligibleSlots.length; i++) { 589 if (isSlotRefresh(eligibleSlots[i])) { 590 refreshList.push(ad_slots[eligibleSlots[i]]); 591 } 592 } 593 } 594 595 // Nothing to refresh 596 if (refreshList.length == 0) return; 597 598 // Put all the slot names in one string. For log purposes only. 599 var refreshNames = ''; 600 var slots_to_refresh = []; 601 // Update the refresh count of slots to be refreshed 602 for (var i = 0; i < refreshList.length; i++) { 603 var slotname = refreshList[i].getSlotElementId(); 604 // for each slot, update the refresh count 605 times_refreshed[slotname] += 1; 606 refreshNames = refreshNames + slotname + ' (count refresh : ' + times_refreshed[slotname] + ') # '; 607 608 if (_activateGptLog) { console.log(' \t\t\t %c => Push Event Log: ' + slotname + ' #time : ' + times_refreshed[slotname] + ' - ' + getTimeStamp(), 'color: white; background-color: green; font-size: 10px; padding:5px '); } 609 610 dataLayer.push({ 611 'event': 'pubRefresh', 612 'slotName': slotname, 613 'slotRefresh': times_refreshed[slotname] 614 }); 615 616 slots_to_refresh.push(refreshList[i]); 617 } 618 619 if(slots_to_refresh.length == 0) return; 620 621 if (_activateGptLog) { console.log(' \t\t\t %c => Slots to refresh: ' + refreshNames + ' - ' + getTimeStamp(), 'color: white; background-color: orange; font-size: 10px; padding:5px '); } 622 623 // refresh the ad slots. This will send a new ad request to DFP. 624 googletag.cmd.push(function () { 625 googletag.pubads().refresh(slots_to_refresh); 626 }); 627 } 628 629 function refresh_slots_near_viewport(entry) { 630 const elem = entry.target; 631 632 if (jQuery(elem).hasClass('lazyloaded-ad')) { 633 return; 634 } 635 636 const slotname = elem.id; 637 const slot = ad_slots[slotname]; 638 if (!slot) return; 639 640 const ts = Date.now(); 641 642 lastRefreshBySlot[slotname] = ts; 643 times_refreshed[slotname] += 1; 644 645 if (_activateGptLog) { 646 console.log( 647 `%c => Refresh near viewport: ${slotname} (count: ${times_refreshed[slotname]})`, 648 'color: white; background-color: blue; font-size: 11px; padding:3px;' 649 ); 650 } 651 652 jQuery(elem) 653 .removeClass('lazyload-ad') 654 .addClass('lazyloaded-ad'); 655 656 googletag.pubads().refresh([slot]); 657 } 658 659 660 function isNativeInreadSlot(slot){ 661 const div_id = slot.getSlotId().getDomId(); 662 const id = div_id.toUpperCase(); 663 return id.includes('DESKTOP_IN_ARTICLE'); 664 } 665 function slotHasOOPSize(slot) { 666 const targets = [ 667 [2,2], [3,3], [4,4], [5,5], [6,6], 668 ]; 669 return targetsInSlotSizes(slot, targets); 670 } 671 672 function slotHasSkinSize(slot) { 673 const targets = [ 674 [1,1] 675 ]; 676 return targetsInSlotSizes(slot, targets); 677 } 678 679 function targetsInSlotSizes(slot, targets) { 680 if(!Array.isArray(targets) || targets.length === 0) { 681 return false;
682 } 683 684 return slot.getSizes().some(size => { 685 if(!size || typeof size.getWidth !== 'function' || typeof size.getHeight !== 'function') { 686 return false; 687 } 688 const w = size.getWidth(); 689 const h = size.getHeight(); 690 return targets.some(([tw, th]) => w === tw && h === th); 691 }); 692 } 693 694 function isSlotRefresh(slotName) { 695 if (document.visibilityState !== 'visible') { 696 return false; // onglet actif uniquement 697 } 698 var isRefreshSlot = false; 699 700 for (i = 0; i < cmpSlots.length; i++) { 701 if (cmpSlots[i].slotName == slotName && cmpSlots[i].isRefresh) { isRefreshSlot = true; } 702 } 703 return isRefreshSlot; 704 } 705 </script>
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946 <div class="felx-wrap"> 947 <div class="grid-684 col-66"> 948 <article id="post-36774" class="post-36774 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136"> 949 <figure class="entry-thumbnail"> 950 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/jd-com-rimowa-hoka-les-idees-experience-client-de-la-semaine-du-21-au-25-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-600x450.png 600w" /></a> </figure> 951 <section> 952 <header class="entry-header"> 953 <div class="categorie_title"> 954 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 955 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/jd-com-rimowa-hoka-les-idees-experience-client-de-la-semaine-du-21-au-25-septembre" 956 title="JD.com, RIMOWA, HOKA…les idées expérience client de la semaine (du 21 au 25 septembre)" 957 rel="bookmark"> 958 JD.com, RIMOWA, HOKA…les idées expérience client de la semaine... </a> 959 </h2> 960 <div class="entry-content"> 961 <p>Au menu des idées de la semaine : JD.com transforme son nouveau magasin 101HOME en lieu de vie immersif à Shanghai, Tesco expérimente l'essayage virtuel en point de vente et RIMOWA place le service et le patrimoine au cÅur de son dernier flagship.</p> </div> 962 </header> 963 <!-- Post Meta Info: Author and Time --> 964 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 965 <span class="post-author" style="font-weight: bold;"> 966 Par <span class="author-name">Inès Ladjal</span> 967 </span> 968 <span class="post-time"> 969 4 min </span> 970 </footer> 971 </section> 972</article><article id="post-36760" class="post-36760 post type-post status-publish format-standard has-post-thumbnail hentry category-reportages-photo-2138 category-strategies-1255 tag-ami tag-experience-client-14818 tag-retail-28882"> 973 <figure class="entry-thumbnail"> 974 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/reportages-photo-2138/ami-paris-dans-le-marais-le-luxe-se-fait-ami-du-quartier-36760" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100v
974w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-600x450.jpg 600w" /></a> </figure> 975 <section> 976 <header class="entry-header"> 977 <div class="categorie_title"> 978 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/reportages-photo-2138" title = "actualités Reportages photo" >#Reportages photo </a> 979 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/reportages-photo-2138/ami-paris-dans-le-marais-le-luxe-se-fait-ami-du-quartier-36760" 980 title="AMI Paris : dans le Marais, le luxe se fait ami du quartier" 981 rel="bookmark"> 982 AMI Paris : dans le Marais, le luxe se fait ami du quartier </a> 983 </h2> 984 <div class="entry-content"> 985 <p>Avec son flagship de 600 m² rue de Turenne, AMI Paris inscrit son univers dans le Marais. Architecture, offre, animation locale et services composent une expérience pensée pour accompagner le développement du retail en propre.</p> </div> 986 </header> 987 <!-- Post Meta Info: Author and Time --> 988 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 989 <span class="post-author" style="font-weight: bold;"> 990 Par <span class="author-name">Elsa GUERIN</span> 991 </span> 992 <span class="post-time"> 993 4 min </span> 994 </footer> 995 </section> 996</article><article id="post-36709" class="post-36709 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136">
997 <figure class="entry-thumbnail"> 998 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/olive-young-converse-boulanger-les-idees-experience-client-de-la-semaine-du-14-au-18-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-600x450.jpg 600w" /></a> </figure> 999 <section> 1000 <header class="entry-header"> 1001 <div class="categorie_title"> 1002 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1003 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/olive-young-converse-boulanger-les-idees-experience-client-de-la-semaine-du-14-au-18-septembre" 1004 title="Olive Young, Converse, Boulanger… les idées expérience client de la semaine (du 14 au 18 septembre)" 1005 rel="bookmark"> 1006 Olive Young, Converse, Boulanger… les idées expérience client... </a> 1007 </h2> 1008 <div class="entry-content"> 1009 <p>Au menu des idées de la semaine : Olive Young transforme son nouveau magasin de Busan en destination touristique, Starbucks repense son expérience client autour de lâaccessibilité et Converse déploie deux nouveaux concepts de magasin en Chine.</p> </div> 1010 </header> 1011 <!-- Post Meta Info: Author and Time --> 1012 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1013 <span class="post-author" style="font-weight: bold;"> 1014 Par <span class="author-name">Inès Ladjal</span> 1015 </span> 1016 <span class="post-time"> 1017 3 min </span> 1018 </footer> 1019 </section> 1020</article><article id="post-36733" class="post-36733 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-agent-ia tag-automatisation-168205 tag-manutan"> 1021 <figure class="entry-thumbnail"> 1022 <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-fabrice-gicquere-manutan-de-leffort-client-a-lexperience-durable" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1022w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-600x450.jpg 600w" /></a> </figure> 1023 <section> 1024 <header class="entry-header"> 1025 <div class="categorie_title"> 1026 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1027 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/videos/cx-impact-fabrice-gicquere-manutan-de-leffort-client-a-lexperience-durable" 1028 title="CX Impact â Fabrice Gicquère (Groupe Manutan) : de lâeffort client à lâexpérience durable" 1029 rel="bookmark"> 1030 CX Impact â Fabrice Gicquère (Groupe Manutan) : de lâeffort... </a> 1031 </h2> 1032 <div class="entry-content"> 1033 <p>à lâoccasion des 60 ans du groupe, Fabrice Gicquère, directeur de la relation client chez Manutan France, revient sur les enseignements tirés des expérimentations en intelligence artificielle, la réduction de lâeffort client et lâintégration croissante des critères responsables dans les achats professionnels. Entre automatisation et relation humaine, lâentreprise cherche ainsi le juste équilibre pour faire évoluer lâexpérience client sans perdre de vue lâessentiel : la qualité de la relation.</p> </div> 1034 </header> 1035 <!-- Post Meta Info: Author and Time --> 1036 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1037 <span class="post-author" style="font-weight: bold;"> 1038 Par <span class="author-name">Elsa GUERIN</span> 1039 </span> 1040 <span class="post-time"> 1041 2 min </span> 1042 </footer> 1043 </section> 1044</article><article id="post-36644" class="post-36644 post type-post status-publish format-standard has-post-thumbnail hentry category-marketing-client-1251 category-strategies-1255 tag-marketing-client-5253 tag-positionnement-171346 tag-strategie-de-marque-95965"> 1045 <figure class="entry-thumbnail"> 1046 <a rel="follow" href="https://www.relationclientmag.fr/marketing-client-1251/kleenex-transforme-le-mouchoir-en-rituel-beaute-pour-capter-la-gen-z-36644" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-600x450.png 600w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre.png 684w" /></a> </figure> 1047 <section> 1048 <header class="entry-header"> 1049 <div class="categorie_title"> 1050 <a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratég
1050ies" >#Stratégies </a> 1051 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/marketing-client-1251/kleenex-transforme-le-mouchoir-en-rituel-beaute-pour-capter-la-gen-z-36644" 1052 title="Kleenex transforme le mouchoir en rituel beauté pour capter la Gen Z" 1053 rel="bookmark"> 1054 Kleenex transforme le mouchoir en rituel beauté pour capter la Gen Z </a> 1055 </h2> 1056 <div class="entry-content"> 1057 <p>Sous-représenté auprès des 18-34 ans, le leader du mouchoir en papier revoit sa stratégie d'engagement client. En intégrant les codes de la skincare avec sa nouvelle gamme « My Skin », la marque cherche à s'insérer dans la routine beauté quotidienne des jeunes consommateurs.</p> </div> 1058 </header> 1059 <!-- Post Meta Info: Author and Time --> 1060 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1061 <span class="post-author" style="font-weight: bold;"> 1062 Par <span class="author-name">Inès Ladjal</span> 1063 </span> 1064 <span class="post-time"> 1065 2 min </span> 1066 </footer> 1067 </section> 1068</article><article id="post-36679" class="post-36679 post type-post status-publish format-standard has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-experience-client-omnicanal-168022 tag-gen-z tag-yves-rocher-168924"> 1069 <figure class="entry-thumbnail"> 1070 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/grandes-interviews-2137/celine-damour-yves-rocher-nous-voulons-faire-evoluer-notre-modele-sans-renoncer-a-ce-qui-fait-notre-force-36679" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-600x450.jpg 600w" /></a> </figure> 1071 <section> 1072 <header class="entry-header"> 1073 <div class="categorie_title"> 1074 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1075 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/grandes-interviews-2137/celine-damour-yves-rocher-nous-voulons-faire-evoluer-notre-modele-sans-renoncer-a-ce-qui-fait-notre-force-36679" 1076 title="Céline Damour, Yves Rocher : « Nous voulons faire évoluer notre modèle sans renoncer à ce qui fait notre force »" 1077 rel="bookmark"> 1078 Céline Damour, Yves Rocher : « Nous voulons faire évoluer notre... </a> 1079 </h2> 1080 <div class="entry-content"> 1081 <p>à lâoccasion du lancement de sa nouvelle campagne de marque « On a tous le droit au bien-être », Yves Rocher entend faire évoluer son modèle pour répondre aux nouvelles attentes des consommateurs. E-commerce, omnicanal, fidélisation, marketplace, services et intelligence artificielle : Céline Damour, Directrice Internationale de la marque Yves Rocher, détaille les chantiers engagés par lâenseigne.</p> </div> 1082 </header> 1083 <!-- Post Meta Info: Author and Time --> 1084 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1085 <span class="post-author" style="font-weight: bold;"> 1086 Par <span class="author-name">Elsa GUERIN</span> 1087 </span> 1088 <span class="post-time"> 1089 9 min </span> 1090 </footer> 1091 </section> 1092</article><article id="post-36627" class="post-36627 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-elodie-magne tag-eni tag-homeserve tag-lucie-said tag-plenitude"> 1093 <figure class="entry-thumbnail"> 1094 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/lucie-said-plenitude-lidee-est-dagir-en-prevention-plutot-quen-reaction-36627" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="eni-plenitude" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-600x450.jpg 600w" /></a> </figure> 1095 <section> 1096 <header class="entry-header"> 1097 <div class="categorie_title"> 1098 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 1099 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/lucie-said-plenitude-lidee-est-dagir-en-prevention-plutot-quen-reaction-36627" 1100 title="Lucie Said, Plenitude : âL’idée est d’agir en prévention plutôt qu’en réactionâ" 1101 rel="bookmark"> 1102 Lucie Said, Plenitude : âL’idée est d’agir en... </a> 1103 </h2> 1104 <div class="entry-content"> 1105 <p>Face à l'évolution des besoins dans l'habitat, Plenitude s'associe à HomeServe pour déployer âPlenicoach Maisonâ. Lucie Said, Responsable des offres des produits services et de l'expérience client (B2C) de Plenitude et Ãlodie Magne Directrice Marketing et Partenariat chez Homeserve détaillent la genèse, l'organisation et la vision stratégique d'un partenariat axé sur la prévention, l'assistance technique et une expérience client omnicanale.</p> </div> 1106 </header> 1107 <!-- Post Meta Info: Author and Time --> 1108 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1109 <span class="post-author" style="font-weight: bold;"> 1110 Par <span class="author-name">Jérôme Pouponnot</span> 1111 </span> 1112 <span class="post-time"> 1113 4 min </span> 1114 </footer> 1115 </section> 1116</article><article id="post-36599" class="post-36599 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136"> 1117 <figure class="entry-thumbnail"> 1118 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/moncler-lego-sandro-les-idees-experience-client-de-la-semaine-7-au-11-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1118w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-333x250.png 333w" /></a> </figure> 1119 <section> 1120 <header class="entry-header"> 1121 <div class="categorie_title"> 1122 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1123 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/moncler-lego-sandro-les-idees-experience-client-de-la-semaine-7-au-11-septembre" 1124 title="Moncler, Lego, Sandro⦠les idées expérience client de la semaine (7 au 11 septembre)" 1125 rel="bookmark"> 1126 Moncler, Lego, Sandro⦠les idées expérience client de la semaine... </a> 1127 </h2> 1128 <div class="entry-content"> 1129 <p>Au menu des idées de la semaine : Moncler et Lego réinventent l'expérience immersive au sein de leurs flagships, tandis que Sandro repense l'aménagement de ses boutiques pour fluidifier le parcours phygital.</p> </div> 1130 </header> 1131 <!-- Post Meta Info: Author and Time --> 1132 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1133 <span class="post-author" style="font-weight: bold;"> 1134 Par <span class="author-name">Inès Ladjal</span> 1135 </span> 1136 <span class="post-time"> 1137 3 min </span> 1138 </footer> 1139 </section> 1140</article><article id="post-36422" class="post-36422 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-assurance-13486 tag-emotion-client tag-prevention"> 1141 <figure class="entry-thumbnail"> 1142 <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-nelly-brossard-decrypte-les-defis-de-la-relation-client-dans-lassurance-en-2026" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-600x450.png 600w" /></a> </figure> 1143 <section> 1144 <header class="entry-header"> 1145 <div class="categorie_title"> 1146 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1147 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/videos/cx-impact-nelly-brossard-decrypte-les-defis-de-la-relation-client-dans-lassurance-en-2026" 1148 title="CX Impact : Nelly Brossard décrypte les défis de la relation clients dans lâassurance en 2026" 1149 rel="bookmark"> 1150 CX Impact : Nelly Brossard décrypte les défis de la relation clients... </a> 1151 </h2> 1152 <div class="entry-content"> 1153 <p>Alors que le secteur de lâassurance accélère sa transformation, la vision client à 360°, lâomnicanalité, la prévention et lâintelligence artificielle redessinent les contours de la relation clients. à lâoccasion de la deuxième édition des Transformers de la relation clients en assurance, Nelly Brossard, co-conceptrice de lâouvrage avec Jean-Luc Gambey, revient sur les principales tendances observées en 2026 et les chantiers qui attendent les assureurs.</p> </div> 1154 </header> 1155 <!-- Post Meta Info: Author and Time --> 1156 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1157 <span class="post-author" style="font-weight: bold;"> 1158 Par <span class="author-name">Elsa GUERIN</span> 1159 </span> 1160 <span class="post-time"> 1161 3 min </span> 1162 </footer> 1163 </section> 1164</article><article id="post-36565" class="post-36565 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-anniversaire tag-bouygues-telecom-855 tag-fidelisation-409"> 1165 <figure class="entry-thumbnail"> 1166 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-30-ans-de-fidelisation-par-le-jeu-36565" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="Bouygues-Telecom-30-ans" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-333x250.jpg 333w" /></a> </figure> 1167 <section> 1168 <header class="entry-header"> 1169 <div class="categorie_title"> 1170 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille & Tribune" >#Veille & Tribune </a> 1171 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-30-ans-de-fidelisation-par-le-jeu-36565" 1172 title="Bouygues Telecom : 30 ans de fidélisation par le jeu" 1173 rel="bookmark"> 1174 Bouygues Telecom : 30 ans de fidélisation par le jeu </a> 1175 </h2> 1176 <div class="entry-content"> 1177 <p>Pour son trentième anniversaire, l'opérateur mobile et fixe déploie une vaste série d'animations commerciales destinées à récompenser ses abonnés. En s'appuyant sur des partenariats avec Disney+ et Ciné Chèque, l'entreprise utilise le divertissement comme levier de satisfaction client pour renforcer durablement son parc d'utilisateurs actifs.</p> </div> 1178 </header> 1179 <!-- Post Meta Info: Author and Time --> 1180 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1181 <span class="post-author" style="font-weight: bold;"> 1182 Par <span class="author-name">Jérôme Pouponnot</span> 1183 </span> 1184 <span class="post-time"> 1185 3 min </span> 1186 </footer> 1187 </section> 1188</article><article id="post-36560" class="post-36560 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-ia-200960 tag-resultats-financiers-11786 tag-salesforce-7773"> 1189 <figure class="entry-thumbnail"> 1190 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/salesforce-lintelligence-artificielle-fait-senvoler-les-ventes-36560" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="Salesforce" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-600x450.jpg 600w" /></a> </figure> 1191 <section> 1192 <header class="entry-header"> 1193 <div class="categorie_title"> 1194 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1195 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/salesforce-lintelligence-artificielle-fait-senvoler-les-ventes-36560" 1196 title="Salesforce : l’intelligence artificielle fait s’envoler les ventes" 1197 rel="bookmark"> 1198 Salesforce : l’intelligence artificielle fait s’envoler... </a> 1199 </h2> 1200 <div class="entry-content"> 1201 <p>Salesforce surprend agréablement le marché en publiant des gains historiques pour son deuxième trimestre. Porté par une très forte demande pour ses solutions de données, le groupe relève ses objectifs de ventes annuelles de deux cents millions de dollars, confiant dans sa trajectoire financière globale</p> </div> 1202 </header> 1203 <!-- Post Meta Info: Author and Time --> 1204 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1205 <span class="post-author" style="font-weight: bold;"> 1206 Par <span class="author-name">Jérôme Pouponnot</span> 1207 </span> 1208 <span class="post-time"> 1209 3 min </span> 1210 </footer> 1211 </section> 1212</article><article id="post-36234" class="contribution-post contribution post-36234 brandvoice type-brandvoice status-publish has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 displayed_authors-axialys"> 1213 <figure class="entry-thumbnail"> 1214 <a rel="follow" href="https://www.relationclientmag.fr/brandvoice/sisley-lart-de-lexperience-client-haute-couture-a-lheure-de-la-data" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-120x90.jpeg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-120x90.jpeg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-300x225.jpeg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-1024x768.jpeg 1024w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-768x576.jpeg 768w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-1536x1152.jpeg 1536w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-2048x1536.jpeg 2048w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-684x513.jpeg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-440x330.jpeg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-422x315.jpeg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-196x147.jpeg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-333x250.jpeg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-600x450.jpeg 600w" /></a> </figure> 1215 <section> 1216 <header class="entry-header"> 1217 <div class="categorie_title"> 1218 <span>Brand Voice</span> 1219 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/brandvoice/sisley-lart-de-lexperience-client-haute-couture-a-lheure-de-la-data" 1220 title="Sisley : lâart de lâexpérience client haute couture à lâheure de la data" 1221 rel="bookmark"> 1222 Sisley : lâart de lâexpérience client haute couture à lâheure... </a> 1223 </h2> 1224 <div class="entry-content"> 1225 <p>Entreprise familiale et fleuron français de la cosmétique haut de gamme, Sisley place l'humain au cÅur de sa stratégie. Alors quâelle fête ses 50 ans cette année, Camille Chandran, responsable du service client international, détaille comment la marque a modernisé sa gestion des interactions sans jamais céder à l'externalisation, privilégiant l'expertise interne et la proximité.</p> </div> 1226 </header> 1227 <!-- Post Meta Info: Author and Time --> 1228 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1229 <span class="post-author" style="font-weight: bold;"> 1230 Par <span class="author-name">Axialys</span> 1231 </span> 1232 <span class="post-time"> 1233 3 min </span> 1234 </footer> 1235 </section> 1236</article><article id="post-36554" class="post-36554 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-geo tag-meilleurtaux tag-salesforce-7773 tag-seo"> 1237 <figure class="entry-thumbnail"> 1238 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/du-seo-au-geo-la-strategie-ia-et-data-de-meilleurtaux-36554" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="Meilleurtaux" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1238w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-600x450.jpg 600w" /></a> </figure> 1239 <section> 1240 <header class="entry-header"> 1241 <div class="categorie_title"> 1242 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 1243 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/du-seo-au-geo-la-strategie-ia-et-data-de-meilleurtaux-36554" 1244 title="Du SEO au GEO : la stratégie IA et data de Meilleurtaux" 1245 rel="bookmark"> 1246 Du SEO au GEO : la stratégie IA et data de Meilleurtaux </a> 1247 </h2> 1248 <div class="entry-content"> 1249 <p>En partenariat avec Salesforce, Meilleurtaux déploie une architecture d'agents autonomes pour accompagner le développement de son activité d'épargne et de placement. Une démarche qui privilégie l'augmentation des collaborateurs à l'automatisation directe des échanges avec les clients finaux.</p> </div> 1250 </header> 1251 <!-- Post Meta Info: Author and Time --> 1252 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1253 <span class="post-author" style="font-weight: bold;"> 1254 Par <span class="author-name">Jérôme Pouponnot</span> 1255 </span> 1256 <span class="post-time"> 1257 4 min </span> 1258 </footer> 1259 </section> 1260</article><article id="post-36519" class="post-36519 post type-post status-publish format-standard has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-demarchage-telephonique-33425 tag-loi tag-outsourcing-513"> 1261 <figure class="entry-thumbnail"> 1262 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/demarchage-telephonique-le-point-sur-la-nouvelle-reglementation-avec-carol
1262ine-adam-sp2c-36519" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-600x450.png 600w" /></a> </figure> 1263 <section> 1264 <header class="entry-header"> 1265 <div class="categorie_title"> 1266 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1267 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/demarchage-telephonique-le-point-sur-la-nouvelle-reglementation-avec-carol
1267ine-adam-sp2c-36519" 1268 title="Démarchage téléphonique : le point sur la nouvelle réglementation avec Caroline Adam (SP2C)" 1269 rel="bookmark"> 1270 Démarchage téléphonique : le point sur la nouvelle réglementation... </a> 1271 </h2> 1272 <div class="entry-content"> 1273 <p>Depuis le 11 août, le démarchage téléphonique sans consentement préalable est interdit. Pour Caroline Adam, déléguée générale du SP2C et présidente du syndicat depuis 2022, cette réforme constitue un véritable changement de modèle pour les entreprises de la relation client. Si elle soutient le principe dâune meilleure protection des consommateurs, elle alerte sur les difficultés opérationnelles du nouveau dispositif et sur ses conséquences économiques.</p> </div> 1274 </header> 1275 <!-- Post Meta Info: Author and Time --> 1276 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1277 <span class="post-author" style="font-weight: bold;"> 1278 Par <span class="author-name">Elsa GUERIN</span> 1279 </span> 1280 <span class="post-time"> 1281 7 min </span> 1282 </footer> 1283 </section> 1284</article><article id="post-36507" class="post-36507 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-e-commerce-33363 tag-ia-200960 tag-strategie-de-marque-95965"> 1285 <figure class="entry-thumbnail"> 1286 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/blancheporte-mise-sur-le-digital-et-lia-pour-transformer-la-relation-client-36507" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-600x450.jpg 600w" /></a> </figure> 1287 <section> 1288 <header class="entry-header"> 1289 <div class="categorie_title"> 1290 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 1291 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/blancheporte-mise-sur-le-digital-et-lia-pour-transformer-la-relation-client-36507" 1292 title="Blancheporte mise sur le digital et lâIA pour transformer la relation client" 1293 rel="bookmark"> 1294 Blancheporte mise sur le digital et lâIA pour transformer la... </a> 1295 </h2> 1296 <div class="entry-content"> 1297 <p>Data, intelligence artificielle et nouveaux usages digitaux redessinent la relation entre Blancheporte et ses clientes. Lâenseigne mise sur ces leviers pour fluidifier les parcours, affiner la personnalisation et mieux répondre aux attentes des femmes de 50 ans et plus.</p> </div> 1298 </header> 1299 <!-- Post Meta Info: Author and Time --> 1300 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1301 <span class="post-author" style="font-weight: bold;"> 1302 Par <span class="author-name">Elsa GUERIN</span> 1303 </span> 1304 <span class="post-time"> 1305 5 min </span> 1306 </footer> 1307 </section> 1308</article><article id="post-36480" class="post-36480 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136"> 1309 <figure class="entry-thumbnail"> 1310 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/carrefour-dyson-kailas-les-idees-experience-client-de-la-semaine-31-aout-au-4-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-600x450.jpg 600w" /></a> </figure> 1311 <section> 1312 <header class="entry-header"> 1313 <div class="categorie_title"> 1314 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1315 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/carrefour-dyson-kailas-les-idees-experience-client-de-la-semaine-31-aout-au-4-septembre" 1316 title="Carrefour, Dyson, Kailas… les idées expérience client de la semaine (31 août au 4 septembre)" 1317 rel="bookmark"> 1318 Carrefour, Dyson, Kailas… les idées expérience client de la... </a> 1319 </h2> 1320 <div class="entry-content"> 1321 <p>Au menu des idées de la semaine : Carrefour simplifie les courses de ses consommateurs avec l'aide de ChatGPT, Dyson ouvre un nouveau magasin à Delhi et Kailas choisit Chamonix pour sa première boutique en Europe.</p> </div> 1322 </header> 1323 <!-- Post Meta Info: Author and Time --> 1324 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1325 <span class="post-author" style="font-weight: bold;"> 1326 Par <span class="author-name">Justine NORMANT</span> 1327 </span> 1328 <span class="post-time"> 1329 5 min </span> 1330 </footer> 1331 </section> 1332</article><article id="post-36468" class="post-36468 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-donnees-clients-4137 tag-google-264564 tag-spirit tag-ux"> 1333 <figure class="entry-thumbnail"> 1334 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/veille-internationale-2140/quand-les-donnees-clients-de-spirit-finissent-chez-google-36468" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="Spirit-Airlines" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1334w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-600x450.jpg 600w" /></a> </figure> 1335 <section> 1336 <header class="entry-header"> 1337 <div class="categorie_title"> 1338 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1339 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/veille-internationale-2140/quand-les-donnees-clients-de-spirit-finissent-chez-google-36468" 1340 title="Quand les données clients de Spirit finissent chez Google" 1341 rel="bookmark"> 1342 Quand les données clients de Spirit finissent chez Google </a> 1343 </h2> 1344 <div class="entry-content"> 1345 <p>La liquidation judiciaire de Spirit Airlines prend une tournure inattendue. Pour dix millions de dollars, Google s'empare des archives de la compagnie aérienne américaine. Une transaction qui braque les projecteurs sur l'exploitation commerciale des échanges du service client pour alimenter l'intelligence artificielle.</p> </div> 1346 </header> 1347 <!-- Post Meta Info: Author and Time --> 1348 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1349 <span class="post-author" style="font-weight: bold;"> 1350 Par <span class="author-name">Jérôme Pouponnot</span> 1351 </span> 1352 <span class="post-time"> 1353 3 min </span> 1354 </footer> 1355 </section> 1356</article><article id="post-36398" class="post-36398 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-assurance-13486 tag-emotion-client"> 1357 <figure class="entry-thumbnail"> 1358 <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-risques-climatiques-osiris-mesure-les-emotions-des-assures" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-600x450.jpg 600w" /></a> </figure> 1359 <section> 1360 <header class="entry-header"> 1361 <div class="categorie_title"> 1362 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1363 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/videos/cx-impact-risques-climatiques-osiris-mesure-les-emotions-des-assures"
1364 title="CX Impact â Risques climatiques : OSIRIS mesure les émotions des assurés" 1365 rel="bookmark"> 1366 CX Impact â Risques climatiques : OSIRIS mesure les émotions des... </a> 1367 </h2> 1368 <div class="entry-content"> 1369 <p>Face à la multiplication des événements climatiques, la relation entre assureurs et assurés est soumise à de nouvelles tensions. Lancé en 2026, lâObservatoire et Scores des Impacts émotionnels liés aux Risques et Sinistres climatiques (OSIRIS) propose une lecture complémentaire de cette relation à travers lâanalyse des émotions. Nelly Brossard, co-conceptrice de lâobservatoire, et Marie Argence, fondatrice dâEmoticonnect Tech, reviennent sur les enseignements de cette première édition et sur lâintérêt de mieux comprendre les dynamiques émotionnelles des assurés.</p> </div> 1370 </header> 1371 <!-- Post Meta Info: Author and Time --> 1372 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1373 <span class="post-author" style="font-weight: bold;"> 1374 Par <span class="author-name">Elsa GUERIN</span> 1375 </span> 1376 <span class="post-time"> 1377 6 min </span> 1378 </footer> 1379 </section> 1380</article><article id="post-36439" class="post-36439 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-retail-et-experience-client-183163 tag-idees-experience-client-168524 tag-veille-96136"> 1381 <figure class="entry-thumbnail"> 1382 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/foot-locker-lidl-jd-com-les-idees-experience-client-de-la-semaine-24-au-28-aout" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-600x450.png 600w" /></a> </figure> 1383 <section> 1384 <header class="entry-header"> 1385 <div class="categorie_title"> 1386 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1387 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/foot-locker-lidl-jd-com-les-idees-experience-client-de-la-semaine-24-au-28-aout" 1388 title="Foot Locker, Lidl, JD.com… les idées expérience client de la semaine (24 au 28 août)" 1389 rel="bookmark"> 1390 Foot Locker, Lidl, JD.com… les idées expérience client de la... </a> 1391 </h2> 1392 <div class="entry-content"> 1393 <p>Au menu des idées de la semaine : Lidl déploie son Scan&Go en Belgique, JD.com présente le premier café 100% piloté par l'IA et Foot Locker veut créer un espace communautaire avec Nike.</p> </div> 1394 </header> 1395 <!-- Post Meta Info: Author and Time --> 1396 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1397 <span class="post-author" style="font-weight: bold;"> 1398 Par <span class="author-name">Justine NORMANT</span> 1399 </span> 1400 <span class="post-time"> 1401 4 min </span> 1402 </footer> 1403 </section> 1404</article><article id="post-36418" class="post-36418 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-banque-5143 tag-intelligence-artificielle-264181 tag-relation-client-356"> 1405 <figure class="entry-thumbnail"> 1406 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/veille-tribune-2139/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-2-36418" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-600x450.jpg 600w" /></a> </figure> 1407 <section> 1408 <header class="entry-header"> 1409 <div class="categorie_title"> 1410 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille & Tribune" >#Veille & Tribune </a> 1411 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/veille-tribune-2139/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-2-36418" 1412 title="[Tribune] Le Proactive Banking ouvre une nouvelle ère pour la relation client bancaire" 1413 rel="bookmark"> 1414 [Tribune] Le Proactive Banking ouvre une nouvelle ère pour la... </a> 1415 </h2> 1416 <div class="entry-content"> 1417 <p>L'intelligence artificielle ne transforme pas seulement les outils de relation client. Elle conduit les banques à repenser leur organisation autour d'une intelligence partagée entre agences, centres de relation client et canaux digitaux. C'est l'un des principaux enseignements du Gartner Hype Cycle for Banking Customer Experience 2026.</p> </div> 1418 </header> 1419 <!-- Post Meta Info: Author and Time --> 1420 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1421 <span class="post-author" style="font-weight: bold;"> 1422 Par <span class="author-name">Jean-Denis Garo, VP Global...</span> 1423 </span> 1424 <span class="post-time"> 1425 4 min </span> 1426 </footer> 1427 </section> 1428</article><article id="post-36401" class="post-36401 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 tag-carrefour-168781 tag-economie-168044 tag-outsourcing-513"> 1429 <figure class="entry-thumbnail"> 1430 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/carrefour-va-fermer-son-centre-de-relation-client-a-saint-etienne-36401" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1430w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-600x450.jpg 600w" /></a> </figure> 1431 <section> 1432 <header class="entry-header"> 1433 <div class="categorie_title"> 1434 <a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratégies" >#Stratégies </a> 1435 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/carrefour-va-fermer-son-centre-de-relation-client-a-saint-etienne-36401" 1436 title="Carrefour va fermer son centre de relation client à Saint-Ãtienne" 1437 rel="bookmark"> 1438 Carrefour va fermer son centre de relation client à Saint-Ãtienne </a> 1439 </h2> 1440 <div class="entry-content"> 1441 <p>Carrefour prévoit de fermer le 22 décembre 2026 son centre de relation client de Saint-Ãtienne. Cette décision pourrait entraîner la suppression de 99 postes et sâinscrit dans un projet de regroupement des activités sur dâautres sites du groupe.</p> </div> 1442 </header> 1443 <!-- Post Meta Info: Author and Time --> 1444 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1445 <span class="post-author" style="font-weight: bold;"> 1446 Par <span class="author-name">Elsa GUERIN</span> 1447 </span> 1448 <span class="post-time"> 1449 2 min </span> 1450 </footer> 1451 </section> 1452</article><article id="post-36384" class="post-36384 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-bouygues-telecom-855 tag-experience-client-14818 tag-fidelisation-client-28880"> 1453 <figure class="entry-thumbnail"> 1454 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-le-prix-au-coeur-de-lexperience-client-36384" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="Bouygues-Telecom" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-333x250.jpg 333w" /></a> </figure> 1455 <section> 1456 <header class="entry-header"> 1457 <div class="categorie_title"> 1458 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille & Tribune" >#Veille & Tribune </a> 1459 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-le-prix-au-coeur-de-lexperience-client-36384" 1460 title="Bouygues Telecom : le prix au cÅur de l’expérience client" 1461 rel="bookmark"> 1462 Bouygues Telecom : le prix au cÅur de l’expérience client </a> 1463 </h2> 1464 <div class="entry-content"> 1465 <p>Face à une inflation qui pèse sur le budget des ménages, Bouygues Telecom a mis en place une garantie de prix sur ses terminaux neufs. En remboursant la différence constatée chez la concurrence, Bouygues Telecom renforce sa relation client par une promesse de transparence et de sérénité.</p> </div> 1466 </header> 1467 <!-- Post Meta Info: Author and Time --> 1468 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1469 <span class="post-author" style="font-weight: bold;"> 1470 Par <span class="author-name">Jérôme Pouponnot</span> 1471 </span> 1472 <span class="post-time"> 1473 2 min </span> 1474 </footer> 1475 </section> 1476</article><article id="post-36380" class="post-36380 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-banque-en-ligne-3087 tag-directeur-relation-client-168186 displayed_authors-jean-denis-garo displayed_authors-odigo displayed_authors-vp-global-marketing-communication"> 1477 <figure class="entry-thumbnail"> 1478 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-36380" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-600x450.jpg 600w" /></a> </figure> 1479 <section> 1480 <header class="entry-header"> 1481 <div class="categorie_title"> 1482 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille & Tribune" >#Veille & Tribune </a> 1483 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-36380" 1484 title="[Tribune] Le Proactive Banking ouvre une nouvelle ère pour la relation client bancaire" 1485 rel="bookmark"> 1486 [Tribune] Le Proactive Banking ouvre une nouvelle ère pour la... </a> 1487 </h2> 1488 <div class="entry-content"> 1489 <p>L'intelligence artificielle ne transforme pas seulement les outils de relation client. Elle conduit les banques à repenser leur organisation autour d'une intelligence partagée entre agences, centres de relation client et canaux digitaux. C'est l'un des principaux enseignements du Gartner Hype Cycle for Banking Customer Experience 2026.</p> </div> 1490 </header> 1491 <!-- Post Meta Info: Author and Time --> 1492 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1493 <span class="post-author" style="font-weight: bold;"> 1494 Par <span class="author-name">Jean-Denis Garo, odigo, VP Global...</span> 1495 </span> 1496 <span class="post-time"> 1497 4 min </span> 1498 </footer> 1499 </section> 1500</article><article id="post-36340" class="post-36340 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-retail-et-experience-client-183163 tag-idees-experience-client-168524 tag-veille-96136"> 1501 <figure class="entry-thumbnail"> 1502 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/gibson-the-ordinary-sephora-les-idees-experience-client-de-la-semaine-27-au-31-ju
1502illet" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-600x450.jpg 600w" /></a> </figure> 1503 <section> 1504 <header class="entry-header"> 1505 <div class="categorie_title"> 1506 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1507 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/gibson-the-ordinary-sephora-les-idees-experience-client-de-la-semaine-27-au-31-juillet" 1508 title="Gibson, The Ordinary, Sephora… les idées expérience client de la semaine (27 au 31 juillet)" 1509 rel="bookmark"> 1510 Gibson, The Ordinary, Sephora… les idées expérience client de... </a> 1511 </h2> 1512 <div class="entry-content"> 1513 <p>Au menu des idées de la semaine : Gibson dévoilera en octobre un nouveau concept de vente à Miami, The Ordinary débarque à Paris avec sa première boutique et Sephora ouvre sa première petite surface.</p> </div> 1514 </header> 1515 <!-- Post Meta Info: Author and Time --> 1516 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1517 <span class="post-author" style="font-weight: bold;"> 1518 Par <span class="author-name">Justine NORMANT</span> 1519 </span> 1520 <span class="post-time"> 1521 4 min </span> 1522 </footer> 1523 </section> 1524</article><article id="post-36348" class="post-36348 event type-event status-publish has-post-thumbnail hentry category-marketing-client-1251 category-strategies-1255 category-techno-ux-1256"> 1525 <figure class="entry-thumbnail"> 1526 <a rel="follow" href="https://www.relationclientmag.fr/evenement/cx-la-matinale-ia-le-futur-de-lexperience-client" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20.png 300w" /></a> </figure> 1527 <section> 1528 <header class="entry-header"> 1529 <div class="categorie_title"> 1530 <a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratégies" >#Stratégies </a> 1531 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/evenement/cx-la-matinale-ia-le-futur-de-lexperience-client" 1532 title="CX La Matinale – IA, le futur de l’expérience client" 1533 rel="bookmark">
1534 CX La Matinale – IA, le futur de l’expérience client </a> 1535 </h2> 1536 <div class="entry-content"> 1537 </div> 1538 </header> 1539 <!-- Post Meta Info: Author and Time --> 1540 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1541 <span class="post-author" style="font-weight: bold;"> 1542 Par <span class="author-name">Marine-Alizé Lagoidet</span> 1543 </span> 1544 <span class="post-time"> 1545 min </span> 1546 </footer> 1547 </section> 1548</article><article id="post-36316" class="post-36316 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-cx-impact tag-experience-client-14818 tag-relation-client-356"> 1549 <figure class="entry-thumbnail"> 1550 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/best-of-retour-sur-les-emissions-du-premier-semestre-2026" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-600x450.jpg 600w" /></a> </figure> 1551 <section> 1552 <header class="entry-header"> 1553 <div class="categorie_title"> 1554 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1555 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/best-of-retour-sur-les-emissions-du-premier-semestre-2026" 1556 title="[CX impact] Retour sur les émissions du premier semestre 2026" 1557 rel="bookmark"> 1558 [CX impact] Retour sur les émissions du premier semestre 2026 </a> 1559 </h2> 1560 <div class="entry-content"> 1561 <p>En 2026, CX Impact explore les grandes tendances et transformations de lâexpérience client à travers des interviews et masterclass avec des leaders de tous secteurs. Retour sur un premier semestre riche en enseignements et en inspirations !</p> </div> 1562 </header> 1563 <!-- Post Meta Info: Author and Time --> 1564 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1565 <span class="post-author" style="font-weight: bold;"> 1566 Par <span class="author-name">Justine NORMANT</span> 1567 </span> 1568 <span class="post-time"> 1569 6 min </span> 1570 </footer> 1571 </section> 1572</article><article id="post-36271" class="post-36271 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-fidelisation-409 tag-personnalisation-514 tag-relation-client-356"> 1573 <figure class="entry-thumbnail"> 1574 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/best-of-top-10-des-interviews-du-premier-semestre-2026-a-ne-pas-manquer" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1574w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-600x450.jpg 600w" /></a> </figure> 1575 <section> 1576 <header class="entry-header"> 1577 <div class="categorie_title"> 1578 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 1579 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/best-of-top-10-des-interviews-du-premier-semestre-2026-a-ne-pas-manquer" 1580 title="[Best of] Top 10 des interviews du premier semestre 2026 à ne pas manquer !" 1581 rel="bookmark"> 1582 [Best of] Top 10 des interviews du premier semestre 2026 à ne pas... </a> 1583 </h2> 1584 <div class="entry-content"> 1585 <p>Intelligence artificielle, personnalisation, omnicanalité, fidélisation... Le premier semestre 2026 a confirmé la profonde transformation de la relation client, entre accélération technologique et retour de lâhumain au cÅur des échanges. Retour sur les interviews incontournables de ces derniers mois.</p> </div> 1586 </header> 1587 <!-- Post Meta Info: Author and Time --> 1588 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1589 <span class="post-author" style="font-weight: bold;"> 1590 Par <span class="author-name">Justine NORMANT</span> 1591 </span> 1592 <span class="post-time"> 1593 6 min </span> 1594 </footer> 1595 </section> 1596</article><article id="post-36296" class="post-36296 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-experience-client-14818 tag-idees-experience-client-168524 tag-veille-96136"> 1597 <figure class="entry-thumbnail"> 1598 <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/decathlon-adidas-myntra-les-idees-experience-client-de-la-semaine-20-au-24-juillet" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-600x450.jpg 600w" /></a> </figure> 1599 <section> 1600 <header class="entry-header"> 1601 <div class="categorie_title"> 1602 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 1603 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/diaporamas/decathlon-adidas-myntra-les-idees-experience-client-de-la-semaine-20-au-24-juillet" 1604 title="Decathlon, Adidas, Myntra… les idées expérience client de la semaine (20 au 24 juillet)" 1605 rel="bookmark"> 1606 Decathlon, Adidas, Myntra… les idées expérience client de la... </a> 1607 </h2> 1608 <div class="entry-content"> 1609 <p>Au menu des idées de la semaine : Decathlon dévoile dans 700 magasins ses étiquettes électroniques, Adidas présente un concept de magasin immersif au Mall of America ainsi qu'un concept de vente expérientielle à Séoul et Myntra accélère son adoption de l'IA.</p> </div> 1610 </header> 1611 <!-- Post Meta Info: Author and Time --> 1612 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1613 <span class="post-author" style="font-weight: bold;"> 1614 Par <span class="author-name">Justine NORMANT</span> 1615 </span> 1616 <span class="post-time"> 1617 4 min </span> 1618 </footer> 1619 </section> 1620</article><article id="post-36259" class="post-36259 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-experience-client-omnicanal-168022 tag-mellow-yellow tag-retail-28882"> 1621 <figure class="entry-thumbnail"> 1622 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/mellow-yellow-conquerir-de-nouveaux-territoires-sans-perdre-son-adn-36259" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-600x450.png 600w" /></a> </figure> 1623 <section> 1624 <header class="entry-header"> 1625 <div class="categorie_title"> 1626 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 1627 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/mellow-yellow-conquerir-de-nouveaux-territoires-sans-perdre-son-adn-36259" 1628 title="Mellow Yellow : conquérir de nouveaux territoires sans perdre son ADN" 1629 rel="bookmark"> 1630 Mellow Yellow : conquérir de nouveaux territoires sans perdre son ADN </a> 1631 </h2> 1632 <div class="entry-content"> 1633 <p>Dans un marché de la chaussure en pleine mutation, Mellow Yellow accélère son développement. Entre conquête territoriale, digitalisation, fabrication responsable et ouverture internationale, la marque entend grandir tout en préservant son identité.</p> </div> 1634 </header> 1635 <!-- Post Meta Info: Author and Time --> 1636 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1637 <span class="post-author" style="font-weight: bold;"> 1638 Par <span class="author-name">Elsa GUERIN</span> 1639 </span> 1640 <span class="post-time"> 1641 5 min </span> 1642 </footer> 1643 </section> 1644</article><article id="post-36230" class="post-36230 post type-post status-publish format-standard has-post-thumbnail hentry category-barometre-etude-2151 category-cas-clients-2136 category-marketing-client-1251 category-strategies-1255 tag-assurance-13486 tag-banque-5143 tag-wero"> 1645 <figure class="entry-thumbnail"> 1646 <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/banque-assurance-le-nouvel-age-de-lexperience-client-36230" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1646w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-600x450.jpg 600w" /></a> </figure> 1647 <section> 1648 <header class="entry-header"> 1649 <div class="categorie_title"> 1650 <a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 1651 </div><h2 class="entry-title"> <a href="https://www.relationclientmag.fr/strategies-1255/banque-assurance-le-nouvel-age-de-lexperience-client-36230" 1652 title="Banque-assurance : le nouvel âge de lâexpérience client" 1653 rel="bookmark"> 1654 Banque-assurance : le nouvel âge de lâexpérience client </a> 1655 </h2> 1656 <div class="entry-content"> 1657 <p>La banque-assurance a développé une proximité avec ses clients que bien d'autres secteurs lui envient. Elle doit toutefois continuer à innover dans un environnement très fragmenté et de plus en plus réglementé. Les acteurs traditionnels comme les nouveaux entrants se préparent à de nouvelles évolutions, portées par l'IA, qui pourraient rebattre les cartes. Enquête.</p> </div> 1658 </header> 1659 <!-- Post Meta Info: Author and Time --> 1660 <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;"> 1661 <span class="post-author" style="font-weight: bold;"> 1662 Par <span class="author-name">Christine Monfort</span> 1663 </span> 1664 <span class="post-time"> 1665 8 min </span> 1666 </footer> 1667 </section> 1668</article><link rel='stylesheet' id='kamino-pagination-css' href='https://www.relationclientmag.fr/wp-content/themes/kamino/assets/dot-net/css/kamino-pagination.css?ver=1790163539' media='all' /> 1669<div class="kamino-pagination"> 1670<span aria-current="page" class="page-numbers current">1</span> 1671<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/2">2</a> 1672<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/3">3</a> 1673<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/4">4</a> 1674<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/5">5</a> 1675<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/6">6</a> 1676<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/7">7</a> 1677<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/8">8</a> 1678<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/9">9</a> 1679<div class="kamino-pagination-list hidden"> 1680<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/10">10</a> 1681<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/20">20</a> 1682<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/30">30</a> 1683<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/40">40</a> 1684<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/50">50</a> 1685<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/60">60</a> 1686<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/70">
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