PageSourceSearch

https://www.relationclientmag.fr/thematique/strategies-1255

html relationclientmag.fr collected 2026-10-02 03:21:15 UTC 213,380 bytes, 1,995 lines download raw bytes

1<!DOCTYPE html>
2<!--[if IE 7]>
3<html class="ie ie7" lang="fr-FR">
4<![endif]-->
5<!--[if IE 8]>
6<html class="ie ie8" lang="fr-FR">
7<![endif]-->
8    <!--[if !(IE 7) | !(IE 8)  ]><!-->
9        <html lang="fr-FR">
10        <!--<![endif]-->
11            <head>
12
13                <meta charset="UTF-8">
14                <meta name="viewport" content="width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no">
15                                <title>Stratégies : les dernières actualités - Page 1 - RelationclientMag.fr</title>
16                <style type="text/css">
17                    .bigmag{
18                        top: 21px;
19                        left: 7px;
20                        width: 152px;
21                        height: auto;
22                        position: absolute;
23                        z-index: 0;
24                        padding-right: 30px;
25                    }
26                    .smallmag {
27                        top: 135px;
28                        left: 129px;
29                        width: 61px;
30                        height: auto;
31                        position: absolute;
32                        z-index: 0;
33                        padding-right: 30px;
34                    }
35                    .left{
36                        position: relative;
37                        z-index: 1;
38                    }
39                    .screens{
40                        position: relative;
41                    }
42                </style>
43                <link rel="profile" href="//gmpg.org/xfn/11">
44                <link rel="pingback" href="https://www.relationclientmag.fr/wp/xmlrpc.php">
45    <!--[if lt IE 9]>
46    
46<script src="https://www.relationclientmag.fr/wp-content/themes/kamino/js/html5.js"></script>
46
47<![endif]-->
48    <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />
49
50	<!-- This site is optimized with the Yoast SEO plugin v26.6 - https://yoast.com/wordpress/plugins/seo/ -->
51	<meta name="description" content="Suivez les dernières actualités, vidéos et articles sur le thème Stratégies" />
52	<link rel="canonical" href="https://www.relationclientmag.fr/thematique/strategies-1255" />
53	<meta property="og:locale" content="fr_FR" />
54	<meta property="og:type" content="article" />
55	<meta property="og:title" content="Stratégies : les dernières actualités - Page 1 - RelationclientMag.fr" />
56	<meta property="og:description" content="Suivez les dernières actualités, vidéos et articles sur le thème Stratégies" />
57	<meta property="og:url" content="https://www.relationclientmag.fr/thematique/strategies-1255" />
58	<meta property="og:site_name" content="RelationclientMag.fr" />
59	<meta name="twitter:card" content="summary_large_image" />
60	<!-- / Yoast SEO plugin. -->
61
62
63<style id="wp-img-auto-sizes-contain-inline-css">
64img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
65/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
66</style>
67<style id="classic-theme-styles-inline-css">
68/*! This file is auto-generated */
69.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}
70/*# sourceURL=/wp-includes/css/classic-themes.min.css */
71</style>
72
73<style id="global-styles-inline-css">
74:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);
74--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);}:where(body) { margin: 0; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}
74.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}
75/*# sourceURL=global-styles-inline-css */
76</style>
77
78<link rel='stylesheet' id='kamino-wonderpush-css' href='https://www.relationclientmag.fr/wp-content/plugins/kamino-wonderpush/public/css/kamino-wonderpush-public.css?ver=1.0.0' media='all' />
79<link rel='stylesheet' id='ep_general_styles-css' href='https://www.relationclientmag.fr/wp-content/plugins/elasticpress/dist/css/general-styles.css?ver=66295efe92a630617c00' media='all' />
80<link rel="stylesheet"  href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/css/genericons.min.css?ver=1_1.54.9-zABW_0013-JDHMD" type="text/css" async="async">
81<link rel='stylesheet' id='global-style-css' href='https://www.relationclientmag.fr/wp-content/themes/kamino/assets/css/global.css?ver=1790163541' media='all' />
82<link rel='stylesheet' id='kamino-video-widget-css' href='https://www.relationclientmag.fr/wp-content/plugins/kamino-post-type-videos/assets/css/video-widget.css?ver=1' media='all' />
83<link rel='stylesheet' id='hutt-css' href='https://www.relationclientmag.fr/wp-content/plugins/kamino-hutt/assets/css/hutt.css?ver=1790163541' media='all' />
84<link rel='stylesheet' id='hutt-placeholder-css' href='https://www.relationclientmag.fr/wp-content/plugins/kamino-hutt/assets/css/placeholder-dfp_ad.css?ver=1.7.5' media='all' />
85<script id="jquery-core-js" src="https://www.relationclientmag.fr/wp/wp-includes/js/jquery/jquery.min.js?ver=3.7.1"></script>
vendor: 1 bytes, line 85
85
86<script id="jquery-migrate-js" src="https://www.relationclientmag.fr/wp/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1"></script>
vendor: 1 bytes, line 86
86
87<script id="jquery-visible-js" src="https://www.relationclientmag.fr/wp-content/plugins/kamino-hutt/assets/js/visible.min.js?ver=1.7.5"></script>
vendor: 1 bytes, line 87
87
88<script id="kamino-wonderpush-js" src="https://www.relationclientmag.fr/wp-content/plugins/kamino-wonderpush/public/js/kamino-wonderpush-public.js?ver=1.0.0"></script>
vendor: 1 bytes, line 88
88
89<script id="cookie-js-extra">
90var kamino_cookie_data = {"KAMINO_ANABOLIC_COOKIE_NAME":"uk8","KAMINO_SUBSCRIPTION_URL":"https://subscriber.relationclientmag.fr","KAMINO_SITE_NAME":"relationclientmag.fr","KAMINO_REFONTE_V3":"1","string_continue":"http%3A%2F%2Fwww.relationclientmag.fr%2Fthematique%2Fstrategies-1255","string_continue_label":"RelationclientMag.fr","string_edit_your_profile":"Modifiez votre profil","string_disconnect":"Disconnect","string_login":"Connectez-vous","string_newsletter":"Newsletter","string_cookie_privacy_text":"Nous utilisons des cookies afin de personnaliser le contenu et les fonctionnalit\u00e9s de notre site. En continuant \u00e0 naviguer, vous acceptez leur utilisation. Plus de d\u00e9tails sur notre politique d'utilisation des cookies .\u003Ca href=\"http://www.silicon.fr/conditions-generales-dutilisation\" class=\"knowmore\"\u003EEn savoir plus\u003C/a\u003E","string_close":"fermer","string_agree":"Je suis d'accord","string_donotshowmsg":"Ne plus afficher ce message"};
91//# sourceURL=cookie-js-extra
92</script>
vendor: 1 bytes, line 92
92
93<script id="cookie-js" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/js/cookie.js?ver=1790163539"></script>
vendor: 1 bytes, line 93
93
94<script type="text/javascript" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/js/utils-kamino.min.js?ver=1790163539" async="async" ></script>
vendor: 1 bytes, line 94
94
95<script id="mobile-menu-js" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/refonte_v2/js/script.js?ver=1790163539"></script>
vendor: 1 bytes, line 95
95
96<script id="kamino-header-js" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/dot-net/js/header.js?ver=1790163539"></script>
96
97<link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.relationclientmag.fr/wp/xmlrpc.php?rsd" />
98<meta name="robots" content="max-snippet:-1, max-image-preview:large, max-video-preview:-1" />
99<meta name="ahrefs-site-verification" content="f09ae51bbb87186a79eb663f3af1e37d0d6d28a6a2f26784d7850332b7eb4166">
100<script>function _extends(){return(_extends=Object.assign||function(t){for(var e=1;e<arguments.length;e++){var n=arguments[e];for(var o in n)Object.prototype.hasOwnProperty.call(n,o)&&(t[o]=n[o])}return t}).apply(this,arguments)}function _typeof(t){return(_typeof="function"==typeof Symbol&&"symbol"==typeof Symbol.iterator?function(t){return typeof t}:function(t){return t&&"function"==typeof Symbol&&t.constructor===Symbol&&t!==Symbol.prototype?"symbol":typeof t})(t)}!function(t,e){"object"===("undefined"==typeof exports?"undefined":_typeof(exports))&&"undefined"!=typeof module?module.exports=e():"function"==typeof define&&define.amd?define(e):t.LazyLoad=e()}(this,function(){"use strict";var t="undefined"!=typeof window,e=t&&!("onscroll"in window)||"undefined"!=typeof navigator&&/(gle|ing|ro)bot|crawl|spider/i.test(navigator.userAgent),n=t&&"IntersectionObserver"in window,o=t&&"classList"in document.createElement("p"),r={elements_selector:"img",container:e||t?document:null,threshold:300,thresholds:null,data_src:"src",data_srcset:"srcset",data_sizes:"sizes",data_bg:"bg",class_loading:"loading",class_loaded:"loaded",class_error:"error",load_delay:0,auto_unobserve:!0,callback_enter:null,callback_exit:null,callback_reveal:null,callback_loaded:null,callback_error:null,callback_finish:null},a=function(t,e){return t.getAttribute("data-"+e)},s=function(t,e,n){var o="data-"+e;null!==n?t.setAttribute(o,n):t.removeAttribute(o)},i=function(t){return"true"===a(t,"was-processed")},c=function(t,e){return s(t,"ll-timeout",e)},l=function(t){return a(t,"ll-timeout")},u=function(t,e){var n,o=new t(e);try{n=new CustomEvent("LazyLoad::Initialized",{detail:{instance:o}})}catch(t){(n=document.createEvent("CustomEvent")).initCustomEvent("LazyLoad::Initialized",!1,!1,{instance:o})}window.dispatchEvent(n)};var d=function(t,e){t&&t(e)},f=function(t,e){t._loadingCount+=e,0===t._elements.length&&0===t._loadingCount&&d(t._settings.callback_finish)},_=function(t){for(var e,n=[],o=0;e=t.children[o];o+=1)"SOURCE"===e.tagName&&n.push(e);return n},v=function(t,e,n){n&&t.setAttribute(e,n)},b=function(t,e){v(t,"sizes",a(t,e.data_sizes)),v(t,"srcset",a(t,e.data_srcset)),v(t,"src",a(t,e.data_src))},g={IMG:function(t,e){var n=t.parentNode;n&&"PICTURE"===n.tagName&&_(n).forEach(function(t){b(t,e)});b(t,e)},IFRAME:function(t,e){v(t,"src",a(t,e.data_src))},VIDEO:function(t,e){_(t).forEach(function(t){v(t,"src",a(t,e.data_src))}),v(t,"src",a(t,e.data_src)),t.load()}},m=function(t,e){var n,o,r=e._settings,s=t.tagName,i=g[s];if(i)return i(t,r),f(e,1),void(e._elements=(n=e._elements,o=t,n.filter(function(t){return t!==o})));!function(t,e){var n=a(t,e.data_src),o=a(t,e.data_bg);n&&(t.style.backgroundImage='url("'.concat(n,'")')),o&&(t.style.backgroundImage=o)}(t,r)},h=function(t,e){o?t.classList.add(e):t.className+=(t.className?" ":"")+e},p=function(t,e,n){t.addEventListener(e,n)},y=function(t,e,n){t.removeEventListener(e,n)},E=function(t,e,n){y(t,"load",e),y(t,"loadeddata",e),y(t,"error",n)},w=function(t,e,n){var r=n._settings,a=e?r.class_loaded:r.class_error,s=e?r.callback_loaded:r.callback_error,i=t.target;!function(t,e){o?t.classList.remove(e):t.className=t.className.replace(new RegExp("(^|\\s+)"+e+"(\\s+|$)")," ").replace(/^\s+/,"").replace(/\s+$/,"")}(i,r.class_loading),h(i,a),d(s,i),f(n,-1)},k=function(t,e){var n=function n(r){w(r,!0,e),E(t,n,o)},o=function o(r){w(r,!1,e),E(t,n,o)};!function(t,e,n){p(t,"load",e),p(t,"loadeddata",e),p(t,"error",n)}(t,n,o)},I=["IMG","IFRAME","VIDEO"],L=function(t,e){var n=e._observer;z(t,e),n&&e._settings.auto_unobserve&&n.unobserve(t)},x=function(t){var e=l(t);e&&(clearTimeout(e),c(t,null))},A=function(t,e){var n=e._settings.load_delay,o=l(t);o||(o=setTimeout(function(){L(t,e),x(t)},n),c(t,o))},z=function(t,e,n){var o=e._settings;!n&&i(t)||(I.indexOf(t.tagName)>-1&&(k(t,e),h(t,o.class_loading)),m(t,e),function(t){s(t,"was-processed","true")}(t),d(o.callback_reveal,t))},O=function(t){return!!n&&(t._observer=new IntersectionObserver(function(e){e.forEach(function(e){return function(t){return t.intersectionRatio>0}(e)?function(t,e){var n=e._settings;d(n.callback_enter,t),n.load_delay?A(t,e):L(t,e)}(e.target,t):function(t,e){var n=e._settings;d(n.callback_exit,t),n.load_delay&&x(t)}(e.target,t)})},{root:(e=t._settings).container===document?null:e.container,rootMargin:e.thresholds||e.threshold+"px"}),!0);var e},N=function(t,e){this._settings=function(t){return _extends({},r,t)}(t),this._loadingCount=0,O(this),this.update(e)};return N.prototype={update:function(t){var n=this,o=this._settings,r=t||o.container.querySelectorAll(
100o.elements_selector);this._elements=function(t){return t.filter(function(t){return!i(t)})}(Array.prototype.slice.call(r)),!e&&this._observer?this._elements.forEach(function(t){n._observer.observe(t)}):this.loadAll()},destroy:function(){var t=this;this._observer&&(this._elements.forEach(function(e){t._observer.unobserve(e)}),this._observer=null),this._elements=null,this._settings=null},load:function(t,e){z(t,this,e)},loadAll:function(){var t=this;this._elements.forEach(function(e){L(e,t)})}},t&&function(t,e){if(e)if(e.length)for(var n,o=0;n=e[o];o+=1)u(t,n);else u(t,e)}(N,window.lazyLoadOptions),N});
101lazyLoader = {init: function(e) {}};</script>
101				
101<script>
102					window.dataLayer = window.dataLayer || [];
103					dataLayer.push({
104						'page': {
105							'publicationDate': undefined,
106							'author': undefined,
107							'tagContent': undefined,
108							'format': undefined,
109							'canonicalSite': undefined,
110							'parentPage': undefined,
111							'childPage': undefined,
112							'companyId': undefined,
113							'contentId': undefined,
114							'templatePage': 'listing_categories',
115							'orderId': undefined						},
116						'user': {
117							'userProfile': 'anonymous'						}
118					});
119				</script>
119
120							<!-- Google Tag Manager -->
121			
121<script>
vendor: 328 bytes, lines 121-122
121
122				(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','
122GTM-WH9J3VR
vendor: 7 bytes, lines 122-123
122');
123			
123</script>
123
124			<!-- End Google Tag Manager -->
125			<link rel="shortcut icon" type="image/png" sizes="16x16" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/favicon-16x16.png">
126<link rel="shortcut icon" type="image/png" sizes="32x32" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/favicon-32x32.png">
127<link rel="shortcut icon" type="image/png" sizes="96x96" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/favicon-96x96.png">
128<link rel="shortcut icon" type="image/png" sizes="192x192" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/favicon-192x192.png">
129<link rel="apple-touch-icon" type="image/png" sizes="60x60" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-60x60.png">
130<link rel="apple-touch-icon" type="image/png" sizes="72x72" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-72x72.png">
131<link rel="apple-touch-icon" type="image/png" sizes="76x76" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-76x76.png">
132<link rel="apple-touch-icon" type="image/png" sizes="114x114" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-114x114.png">
133<link rel="apple-touch-icon" type="image/png" sizes="120x120" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-120x120.png">
134<link rel="apple-touch-icon" type="image/png" sizes="144x144" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-144x144.png">
135<link rel="apple-touch-icon" type="image/png" sizes="152x152" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-152x152.png">
136<link rel="apple-touch-icon" type="image/png" sizes="180x180" href="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/apple-icon-180x180.png">
137<meta name="msapplication-TileImage" content="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/favicons/ms-icon-144x144.png"/>
138	<meta name="application-name" content="relationclientmag.fr"/>
139	<meta name="msapplication-TileColor" content="#ffffff"/>
140		
140<script type="application/ld+json">
141	{
142		"@context": "http://schema.org",
143		"@type": "WebPage",
144		"name": "Stratégies",
145		"description": "",
146		"publisher": {
147			"@type": "WebSite",
148			"name": "RelationclientMag.fr"
149		}
150	}
151	</script>
151	<link rel="preconnect" href="//sdk.privacy-center.org" />
152
153    
153<script type="text/javascript">
154        window.gdprAppliesGlobally = true;
155        window.didomiConfig = {
156            app: {
157                privacyPolicyURL: 'https://www.relationclientmag.fr/informations/cgu-326438.htm',
158                name: 'relationclientmag.fr',
159                gdprAppliesGlobally: true,
160                gdprAppliesWhenUnknown: true
161            },
162
163            languages: {
164                enabled: ['fr'], // List of languages that visitors can use (must be a subset of the languages that we support)
165                default: 'fr' // Default language to use if the visitor uses a language that is not enabled
166            },
167            tagManager: {
168                provider: 'gtm'
169            },
170
171            preferences: {
172                canCloseWhenConsentIsMissing: true,
173            }
174        };
175
176        (function () {
177            function a(e) {
178                if (!window.frames[e]) {
179                    if (document.body && document.body.firstChild) { var t = document.body; var n = document.createElement("iframe"); n.style.display = "none"; n.name = e; n.title = e; t.insertBefore(n, t.firstChild) }
180                    else { setTimeout(function () { a(e) }, 5) }
181                }
182            }
183            function e(n, r, o, c, s) {
184                function e(e, t, n, a) { if (typeof n !== "function") { return } if (!window[r]) { window[r] = [] } var i = false; if (s) { i = s(e, t, n) } if (!i) { window[r].push({ command: e, parameter: t, callback: n, version: a }) } } e.stub = true; function t(a) {
185                    if (!window[n] || window[n].stub !== true) { return } if (!a.data) { return }
186                    var i = typeof a.data === "string"; var e; try { e = i ? JSON.parse(a.data) : a.data } catch (t) { return } if (e[o]) { var r = e[o]; window[n](r.command, r.parameter, function (e, t) { var n = {}; n[c] = { returnValue: e, success: t, callId: r.callId }; a.source.postMessage(i ? JSON.stringify(n) : n, "*") }, r.version) }
187                }
188                if (typeof window[n] !== "function") { window[n] = e; if (window.addEventListener) { window.addEventListener("message", t, false) } else { window.attachEvent("onmessage", t) } }
189            }
190            e("__tcfapi", "__tcfapiBuffer", "__tcfapiCall", "__tcfapiReturn"); a("__tcfapiLocator");
191
192            (function (e) {
193                var t = document.createElement("script"); t.id = "spcloader"; t.type = "text/javascript"; t.async = true; t.src = "https://sdk.privacy-center.org/" + e + "/loader.js?target=" + document.location.hostname; t.charset = "utf-8"; var n = document.getElementsByTagName("script")[0]; n.parentNode.insertBefore(t, n)
194            })("39b2a1e4-3ac4-460e-abdd-96f2c4bf8fe5")
195        })();
196    </script>
196
197		
197<script type="text/javascript">
198		(function ($) {
199			$(window).load(function() {
200				AdBlocker = (function () {
201					USE_ADBLOCK = null;
202					function kamino_detect_adblock(){
203						var detect = 0;
204						if( $('.dfp_ad').find('iframe').length == 0 ){
205							detect = 1;
206						}
207
208						if(detect == 1){ USE_ADBLOCK = true; }
209						else{ USE_ADBLOCK = false; }
210
211						return USE_ADBLOCK;
212					}
213					return kamino_detect_adblock();
214				})();
215			});
216		}(jQuery));
217	</script>
217
218	
219        
219<script type="text/javascript" src="https://securepubads.g.doubleclick.net/tag/js/gpt.js" async="true"></script>
219
220
221                    <!-- Asynchronous GPT tag -->
222            
222<script type="text/javascript">
223                var googletag = googletag || {};
224                googletag.cmd = googletag.cmd || [];
225            </script>
225
226            <!-- END asynchronous GPT tag -->
227        <link rel="icon" href="https://www.relationclientmag.fr/wp-content/uploads/2025/09/cropped-android-icon-192x192-1-32x32.png" sizes="32x32" />
228<link rel="icon" href="https://www.relationclientmag.fr/wp-content/uploads/2025/09/cropped-android-icon-192x192-1-192x192.png" sizes="192x192" />
229<link rel="apple-touch-icon" href="https://www.relationclientmag.fr/wp-content/uploads/2025/09/cropped-android-icon-192x192-1-180x180.png" />
230<meta name="msapplication-TileImage" content="https://www.relationclientmag.fr/wp-content/uploads/2025/09/cropped-android-icon-192x192-1-270x270.png" />
231    
232            
232<script type="text/javascript">
233            var kamino_triggeredfrom = 'https://www.relationclientmag.fr/diaporamas/jd-com-rimowa-hoka-les-idees-experience-client-de-la-semaine-du-21-au-25-septembre';
234        </script>
234
235    </head>
236
237<body id="main-body" class="archive category category-strategies-1255 category-2 wp-theme-kamino france relationclientmag theme_v3 custom_theme_v3">
238    <div class="only-for-desktop"></div>
239        
239<script type="text/javascript">
240            
241            dfp_device_view = "mobile";
242            hutt_defineSlot = {};
243            hutt_defineSlot_slot_object = {};
244            hutt_defineSlot_slot_object_infinite_scroll = [];
245                        hutt_original_page_id = "";
246                        //This will detect if we are on desktop or mobile device
247            var only_for_desktop = jQuery(".only-for-desktop").filter(":visible");
248            if(only_for_desktop.length > 0){
249                dfp_device_view = "desktop";
250            }
251            var ad_slots = {};
252            var slot_status = {};
253            var cmpSlots = [];
254            // For infinite scroll refresh
255            var refreshList = [];
256            var times_refreshed = {};
257            var googletag = googletag || {};
258            googletag.cmd = googletag.cmd || [];
259
260            var MIN_DISP_TIME_DFP = 20000;
261            var MIN_DISP_TIME_ADX = 30000;
262            var MIN_SINCE_ACTIVE = 5000;
263            var MIN_SINCE_VIEWED = 5000;
264            var MAX_INACTIVITY = 90000;
265            var MIN_VIEW_AREA = 50;
266            var RESPECT_ROADBLOCKS = false;
267            var slots = [];
268            var lastScroll = Date.now();
269            var MIN_REFRESH_INTERVAL = 60*1000;
270
271            var _activateGptLog = false;
272            var url = document.location;
273            var strippedUrl = url.toString().split('#debug');
274            if (strippedUrl.length > 1) {
275                _activateGptLog = true;
276            }
277
278            var intersection_observer;
279
280            function init_intersection_observer(elements, callback) {
281
282                var offset = 300;
283
284                var options = {
285                    root: null,
286                    rootMargin: offset + 'px',
287                    threshold: [1],
288                };
289                intersection_observer = new IntersectionObserver(function(entries) {
290                    entries.forEach((entry) => {
291                        if (entry.isIntersecting) {
292                            callback(entry);
293                        }
294                    });
295                }, options);
296
297                elements.each(function () {
298                    intersection_observer.observe(this);
299                });
300            }
301
302            var display_ads = function() {
303                googletag.cmd.push(function () {
304                    slots = googletag.pubads().getSlots();
305                    slots.forEach(function(slot) {
306                        const div_id = slot.getSlotId().getDomId();
307                        slot_status[div_id] = {};
308                        ad_slots[div_id] = slot;
309
310                        cmpSlots.push({
311                            slot: slot,
312                            slotName: div_id,
313                            isRefresh: !slotHasSkinSize(slot)
314                        });
315                    });
316
317                    googletag.setConfig({
318                        lazyLoad: {
319                            fetchMarginPercent: 100,
320                            renderMarginPercent: 30,
321                            mobileScaling: 2.0
322                        }
323                    });
324
325                    googletag.pubads().addEventListener('slotRenderEnded', slotRenderEnded);
326                    googletag.pubads().addEventListener('slotOnload', slotOnload);
327                    googletag.pubads().addEventListener('impressionViewable', impressionViewable);
328                    googletag.pubads().addEventListener('slotVisibilityChanged', slotVisibilityChanged);
329    
330                    function slotRenderEnded(event) {
331                        slotname = event.slot.getSlotElementId();
332                        if (_activateGptLog) {
333                            console.log(' %c - slotRenderEnded---------------------' + getTimeStamp() + '-----------------------------', 'font-weight: bold ');
334                            console.log('      Slot has been rendered: %c ' + event.slot.getSlotElementId(), 'color: white; background-color: orange; font-size: 10px; padding:5px ');
335                            console.log('       - advertiserId: ' + event.advertiserId);
336                            console.log('       - campaignId: ' + event.campaignId);
337                            console.log('       - creativeId: ' + event.creativeId);
338                            console.log('       - lineItemId: ' + event.lineItemId);
339                            console.log('       - size: ' + event.size);
340                            console.log('       - refresh times: ' + times_refreshed[slotname]);
341                        }
342    
343                        if (event.isEmpty) {
344                            if (_activateGptLog) { console.log('       %c- Is Empty: ' + event.isEmpty, 'color: white; background-color: red; font-size: 11px; padding:5px ') };
345                        }
346                        else {
347                            if (_activateGptLog) { console.log('       %c- Is Empty: ' + event.isEmpty, 'color: white; background-color: blue; font-size: 11px; padding:5px ') };
348                        };
349    
350                        if (event.isEmpty || (event.size[1] == 1 && slotname != 'div-gpt-habillage')) {
351                            if (_activateGptLog) { console.log(' %c unfilled or pixel detected in position ' + slotname + ' => unsubscribe slot', 'color: white; background-color: red; font-size: 11px; padding:5px ') };
352                            unsubscribeSlot(slotname);
353                        } else {
354                            subscribeSlot(slotname, event.lineItemId);
355
356                            var element = jQuery('#' + slotname);
357                            element.parent('.placeholder-dfp_ad').addClass('filled-with-pub');
358                        }
359    
360                        // Refresh des pub en sideBar
361                        if (_activateGptLog) { console.log(' %c - slotRenderEnded ', 'color: white; background-color: blue; font-size: 11px; padding:5px ') };
362                        //_nmg_update_sideabr(1.5);
363    
364                        if (_activateGptLog) { console.log(' %c - / slotRenderEnded--------------------------------------------------', 'font-weight: bold ') };
365                    }
366
367                    function slotOnload(event) {
368                        // To Prevent Js Error
369                        window.stickySidebars = window.stickySidebars || [];
370                        
371                        // Refresh des sideBar
372                        slotname = event.slot.getSlotElementId();
373                        if (_activateGptLog) { console.log(' %c - slotOnload slot => ' + slotname, 'color: white; background-color: blue; font-size: 11px; padding:5px ') };
374                        //_nmg_update_sideabr(1.5);
375    
376                        for (i = 0; i <= stickySidebars.length - 1; i++) {
377                            if (!stickySidebars[i].isHeightRefresh) {
378                                stickySidebars[i].stickySidebar.updateSticky();
379                                if (_activateGptLog) { console.log(' %c \t- sideBar update => ' + stickySidebars[i].id, 'color: black; background-color: white; font-size: 11px; padding:5px ') };
380    
381                            }
382                        }
383                    }
384
385                    function impressionViewable(event) {
386                        var slotname = event.slot.getSlotElementId();
387                        if (slot_status[slotname] != null) {
388                            if (_activateGptLog) { console.log('Slot has been viewed (impressionViewable event) : %c ' + slotname, 'color: white; background-color: orange; font-size: 10px; padding:5px ') };
389                            slot_status[slotname]['viewed'] = Date.now();
390                        }
391                        else {
392                            if (_activateGptLog) { console.log('slotVisibilityChanged:  slot_status[' + slotname + '] inexistant ') };
393                        }
394                    }
395
396                    function slotVisibilityChanged(event) {
397                        var slotname = event.slot.getSlotElementId();
398                        if (_activateGptLog) { console.log('slotVisibilityChanged: ' + slotname + ' [' + event.inViewPercentage + '%]') };
399                        if (slot_status[slotname] != null) {
400                            slot_status[slotname]['vieweArea'] = event.inViewPercentage;
401                        }
402                        else {
403                            if (_activateGptLog) { console.log('slotVisibilityChanged:  slot_status[' + slotname + '] inexistant ') };
404                        }
405                        // Appel dans le Slot Visibility Change sinon ne passe pas avec les autres events
406                        _nmg_update_sideabr(1.5);
407                    }
408
409                    function _nmg_update_sideabr(factorSize) {
410    
411                        // Refresh des pub en sideBar
412                        if (_activateGptLog) { console.log('\t\t %c - _nmg_update_sideabr ', 'color: white; background-color: pink; font-size: 11px; padding:5px ') };
413    
414                        window.stickySidebars = window.stickySidebars || [];
415                        for (i = 0; i <= stickySidebars.length - 1; i++) {
416    
417                            // Scroll Multi format Mobile                                                   
418                            var d = document.documentElement;
419                            var clientWidth = d.clientWidth;
420    
421                            if (stickySidebars[i].isHeightRefresh && clientWidth < 1000) {
422                                var newHeight = Math.round($(stickySidebars[i].id).height() * factorSize);
423                                if (_activateGptLog) { console.log('\t\t\t\t  %c - id=> ' + stickySidebars[i].id + ' Size=>' + $(stickySidebars[i].id).height() + ' newHeight=>' + newHeight, 'color: white; background-color: gray; font-size: 11px; padding:5px ') };
424                                $(stickySidebars[i].containerId).css("height", newHeight);
425                                // Update uniquement le Sticky Concerné
426                                //stickySidebars[i].stickySidebar.updateSticky();
427                            }
428    
429                            // Update du Sticky dans tous les cas - Nécessaire pour calculer les bonnes taille de sidebar avec le chargement asynchrone des pubs
430                            stickySidebars[i].stickySidebar.updateSticky();
431                        }
432                    }
433
434                    // this is where the refresh checks are initiated (every x milliseconds)
435                    setInterval(refresh_slots, 500);
436
437                    // Update lastScroll every time the user scrolls on the page. This will be used to detect inactivity on the page.
438                    // Short pages that do not have a scroll may seen inactive, even if the user is engaging with them. You may want
439                    // to implement other logic to detect page activity (mouse movements, for instance).
440                    window.onscroll = function (e) {
441                        lastScroll = Date.now();
442                    }
443
444                    // initialize the refresh count of every slot in the page
445                    for (var slotname in ad_slots) times_refreshed[slotname] = 1;
446                    for (i = 0; i < cmpSlots.length; i++) {
447                        googletag.display(cmpSlots[i].slot);
448                    }
449
450                    init_intersection_observer(jQuery('.lazyload-ad'), refresh_slots_near_viewport);
451                });
452                
453            }
454            function getTimeStamp() {
455                var date = new Date;
456                var minutes = date.getMinutes();
457                var seconds = date.getSeconds();
458                var milliSeconds = date.getMilliseconds();
459                return minutes + 'm ' + seconds + 's ' + milliSeconds + ' ms';
460            }
461            function subscribeSlot(slotname, lineItemId) {
462
463                slot_status[slotname] = {};
464
465                if (isSlotRefresh(slotname)) {
466                    if (_activateGptLog) { console.log('subscribing slot ' + slotname) };
467                    var divelement = document.getElementById(slotname);
468                    var iFrame = divelement.getElementsByTagName("iframe")[0];
469                    slot_status[slotname]['lineItemId'] = lineItemId;
470                    slot_status[slotname]['viewed'] = false;
471                    slot_status[slotname]['active'] = false;
472                    slot_status[slotname]['loadtime'] = Date.now();
473                    // Attach observers to the ad slot div to be notified when the mouse enters or exists the div area.
474                    // This will be used to flag an ad slot as active of inactive, which may prevent it from being refreshed.
475                    if (iFrame != null) {
476                        iFrame.onmouseover = function () {
477                            slot_status[slotname]['active'] = true;
478                        }
479                        iFrame.onmouseout = function () {
480                            slot_status[slotname]['active'] = false;
481                            slot_status[slotname]['lastActive'] = Date.now();
482                        }
483                    }
484                }
485
486            }
487
488            function unsubscribeSlot(slotname) {
489                if (_activateGptLog) { console.log('unsubscribing slot ' + slotname) };
490                var divelement = document.getElementById(slotname);
491                delete slot_status[slotname];
492                var iFrame = divelement.getElementsByTagName("iframe")[0];
493                if (iFrame != null) {
494                    iFrame.onmouseover = null;
495                    iFrame.onmouseout = null;
496                }
497            }
498
499            const lastRefreshBySlot = {};
500            function refresh_slots() {
501
502                var ts = Date.now();
503
504                var eligibleSlots = [];
505
506                // this will be used if we want to respect roadblocks. if an ad belonging to a LI is active, the whole LI will not be refreshed
507                var stickyLineItems = [];
508
509                // first loop on the ad slots to identify:
510                // 1.- The slots that can be considered eligible to refresh.
511                // 2.- The line items that can be considered ineligible because of roadblock restriction
512                //     (if a creative is blocked from refresh, other creatives from same LI are blocked too)
513                for (var slotname in slot_status) {
514                    if(!lastRefreshBySlot[slotname]) {
515                        lastRefreshBySlot[slotname] = ts;
516                    }
517                    if (_activateGptLog) { 
518                        console.log(ts - lastRefreshBySlot[slotname], MIN_REFRESH_INTERVAL)
519                    }
520                    
521                    if (isSlotRefresh(slotname) && ts - lastRefreshBySlot[slotname] > MIN_REFRESH_INTERVAL) {
522                        lastRefreshBySlot[slotname] = ts;
523
524                        if (times_refreshed[slotname] < 4) {
525                            var adSlotEligible = true;
526                            var lineItemEligible = true;
527                            // updateStatus(ts, slotname); // only needed for the demo page
528                            var lid = slot_status[slotname]['lineItemId'];
529                            var min_disp_time = (lid ? MIN_DISP_TIME_DFP : MIN_DISP_TIME_ADX);
530                            if (slot_status[slotname]['active'] ||
531                                ts - slot_status[slotname]['lastActive'] < MIN_SINCE_ACTIVE) {
532                                // Ad slot currently or recently active
533                                adSlotEligible = false;
534                                // If in roadblock mode, the whole line item will not be eligible for refresh
535                                lineItemEligible = false;
536                            } else if ((!slot_status[slotname]['viewed'] ) || // ad slot not viewed
537                                slot_status[slotname]['vieweArea'] < MIN_VIEW_AREA || // currently not visible enough       
538                                ts - slot_status[slotname]['loadtime'] < min_disp_time || // not long enough in the page
539                                ts - slot_status[slotname]['viewed'] < MIN_SINCE_VIEWED || // not long enough since viewed
540                                ts - lastScroll > MAX_INACTIVITY) { // too long since last activity on page (page scroll)
541                                // Ad slot (and its LI if in roadblock mode) eligible for refresh
542                                adSlotEligible = false;
543                            }
544                            // If the Lin Item is not eligible for refresh, add it to the sticky list
545                            if (slot_status[slotname]['lineItemId'] &&
546                                !lineItemEligible &&
547                                stickyLineItems.indexOf(slot_status[slotname]['lineItemId']) < 0) {
548                                if (_activateGptLog) { console.log('Line Item no eligible => add to stickyLineItems : ' + slot_status[slotname]['lineItemId']) };
549                                stickyLineItems.push(slot_status[slotname]['lineItemId']);
550                                continue;
551                            }
552
553                            if (!adSlotEligible) continue;
554
555                            if (_activateGptLog) { console.log('\t\t\t %c => Add slot to eligibleSlots ' + slotname, 'color: white; background-color: orange; font-size: 10px; padding:5px ') };
556                            eligibleSlots.push(slotname);
557                        }
558                        else {
559                            // Unsubscribe slot to prevent loop log
560                            unsubscribeSlot(slotname);
561                            if (_activateGptLog) { console.log(' \t\t\t %c => Push Event Log: ' + slotname + ' (count refresh:  ' + times_refreshed[slotname] + ') >4 - ' + getTimeStamp(), 'color: white; background-color: red; font-size: 10px; padding:5px '); }
562
563                            dataLayer.push({
564                                'event': 'pubRefresh',
565                                'slotName': slotname,
566                                'slotRefresh': -1
567                            });
568                        }
569                    }
570                }
571
572                // Nothing to refresh
573                if (eligibleSlots.length == 0) return;
574
575                // This is there the slots that will actually be refreshed will be added
576                var refreshList = [];
577                // If we are in RESPECT_ROADBLOCKS, we refresh the slots based on their LI eligibility status:
578                // (NOT in the list of stickyLineItems)
579                if (RESPECT_ROADBLOCKS) {
580                    for (var slotname in slot_status) {
581                        var li = slot_status[slotname]['lineItemId'];
582                        if (li == null || stickyLineItems.indexOf(li) < 0) {
583                            refreshList.push(ad_slots[slotname]);
584                        }
585                    }
586                } // Not in RESPECT_ROADBLOCKS. Just refresh any slot that qualifies for refresh.
587                else {
588                    for (var i = 0; i < eligibleSlots.length; i++) {
589                        if (isSlotRefresh(eligibleSlots[i])) {
590                            refreshList.push(ad_slots[eligibleSlots[i]]);
591                        }
592                    }
593                }
594
595                // Nothing to refresh
596                if (refreshList.length == 0) return;
597
598                // Put all the slot names in one string. For log purposes only.
599                var refreshNames = '';
600                var slots_to_refresh = [];
601                // Update the refresh count of slots to be refreshed
602                for (var i = 0; i < refreshList.length; i++) {
603                    var slotname = refreshList[i].getSlotElementId();
604                    // for each slot, update the refresh count
605                    times_refreshed[slotname] += 1;
606                    refreshNames = refreshNames + slotname + ' (count refresh : ' + times_refreshed[slotname] + ') # ';
607                    
608                    if (_activateGptLog) { console.log(' \t\t\t %c => Push Event Log: ' + slotname + ' #time :  ' + times_refreshed[slotname] + ' - ' + getTimeStamp(), 'color: white; background-color: green; font-size: 10px; padding:5px '); }
609                    
610                    dataLayer.push({
611                        'event': 'pubRefresh',
612                        'slotName': slotname,
613                        'slotRefresh': times_refreshed[slotname]
614                    });
615
616                    slots_to_refresh.push(refreshList[i]);
617                }
618
619                if(slots_to_refresh.length == 0) return;
620
621                if (_activateGptLog) { console.log(' \t\t\t %c => Slots to refresh: ' + refreshNames + ' - ' + getTimeStamp(), 'color: white; background-color: orange; font-size: 10px; padding:5px '); }
622
623                // refresh the ad slots. This will send a new ad request to DFP.
624                googletag.cmd.push(function () {
625                    googletag.pubads().refresh(slots_to_refresh);
626                });
627            }
628
629            function refresh_slots_near_viewport(entry) {
630                const elem = entry.target;
631
632                if (jQuery(elem).hasClass('lazyloaded-ad')) {
633                    return;
634                }
635
636                const slotname = elem.id;
637                const slot = ad_slots[slotname];
638                if (!slot) return;
639
640                const ts = Date.now();
641
642                lastRefreshBySlot[slotname] = ts;
643                times_refreshed[slotname] += 1;
644
645                if (_activateGptLog) {
646                    console.log(
647                        `%c => Refresh near viewport: ${slotname} (count: ${times_refreshed[slotname]})`,
648                        'color: white; background-color: blue; font-size: 11px; padding:3px;'
649                    );
650                }
651
652                jQuery(elem)
653                    .removeClass('lazyload-ad')
654                    .addClass('lazyloaded-ad');
655
656                googletag.pubads().refresh([slot]);
657            }
658
659            
660            function isNativeInreadSlot(slot){
661                const div_id = slot.getSlotId().getDomId();
662                const id = div_id.toUpperCase();
663                return id.includes('DESKTOP_IN_ARTICLE');
664            }
665            function slotHasOOPSize(slot) {
666                const targets = [
667                    [2,2], [3,3], [4,4], [5,5], [6,6],
668                ];
669                return targetsInSlotSizes(slot, targets);
670            }
671
672            function slotHasSkinSize(slot) {
673                const targets = [
674                    [1,1]
675                ];
676                return targetsInSlotSizes(slot, targets);
677            }
678
679            function targetsInSlotSizes(slot, targets) {
680                if(!Array.isArray(targets) || targets.length === 0) {
681                    return false;
682                }
683
684                return slot.getSizes().some(size => {
685                    if(!size || typeof size.getWidth !== 'function' || typeof size.getHeight !== 'function') {
686                        return false;
687                    }
688                    const w = size.getWidth();
689                    const h = size.getHeight();
690                    return targets.some(([tw, th]) => w === tw && h === th);
691                });
692            }
693
694            function isSlotRefresh(slotName) {
695                if (document.visibilityState !== 'visible') {
696                    return false; // onglet actif uniquement
697                }
698                var isRefreshSlot = false;
699
700                for (i = 0; i < cmpSlots.length; i++) {
701                    if (cmpSlots[i].slotName == slotName && cmpSlots[i].isRefresh) { isRefreshSlot = true; }
702                }
703                return isRefreshSlot;
704            }
705                    </script>
705
706        <!-- Google Tag Manager (noscript) -->
vendor: 68 bytes, lines 706-707
706
707<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=
707GTM-WH9J3VR
vendor: 83 bytes, line 707
707" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
708<!-- End Google Tag Manager (noscript) -->
709
710            <header id="main-header" class="main--header"  role="banner">
711            <style type="text/css">
712            .open-burger {
713                font-size: 24px;
714                cursor: pointer;
715                float: left;
716                padding: 0;
717                text-align: center;
718                background: #333;
719                height: 50px;
720                width: 50px;
721                margin: 15px 0 15px 15px;
722                border-radius: 4px;
723                position: relative;
724                display: none;
725            }
726            #main-header.onscroll .open-burger {
727                width: 35px;
728                outline: none;
729                height: 35px;
730                display: block;
731                position: fixed;
732                right: 8px;
733                top: 0;
734                background: #003349;
735                margin: 13px 0 0 10px;
736                border-radius: 50px;
737                z-index: 500000;
738            }
739            .theme_v3 header #menu-mobile.openNav {
740                display: block;
741            }
742        </style>
743        
743<script>
744            function toggleNav() {
745                jQuery('#menu-mobile').toggleClass('openNav');
746            }
747        </script>
747
748         <div id="menu-mobile">
749                    <div class="menu">
750                        <ul id="menu-menu-bottom-v3" class="nav-menus"><li id="menu-item-16878" class="menu-item menu-item-type-taxonomy menu-item-object-category current-menu-item menu-item-has-children menu-item-16878"><a href="https://www.relationclientmag.fr/thematique/strategies-1255" aria-current="page">Stratégies</a>
751<ul class="sub-menu">
752	<li id="menu-item-16880" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16880"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136">Cas clients</a></li>
753	<li id="menu-item-16881" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16881"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137">Grandes interviews</a></li>
754	<li id="menu-item-16882" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16882"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/reportages-photo-2138">Reportages photo</a></li>
755	<li id="menu-item-16883" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16883"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139">Veille &amp; Tribune</a></li>
756	<li id="menu-item-16884" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16884"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140">Veille Internationale</a></li>
757	<li id="menu-item-custom_16878" class="menu-item voir-tous menu-item-custom_16878"><a href="https://www.relationclientmag.fr/thematique/strategies-1255" aria-current="page">Voir tous les articles Stratégies</a></li>
758</ul>
759</li>
760<li id="menu-item-16887" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16887"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251">Marketing Client</a>
761<ul class="sub-menu">
762	<li id="menu-item-16888" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16888"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/agences-2150">Agences</a></li>
763	<li id="menu-item-16889" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16889"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/barometre-etude-2151">Baromètre &amp; Étude</a></li>
764	<li id="menu-item-16891" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16891"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/parcours-client-2148">Parcours client</a></li>
765	<li id="menu-item-16892" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16892"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/reseaux-sociaux-2149">Réseaux sociaux</a></li>
766	<li id="menu-item-16893" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16893"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/veille-tribune-2152">Veille &amp; Tribune</a></li>
767	<li id="menu-item-custom_16887" class="menu-item voir-tous menu-item-custom_16887"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251">Voir tous les articles Marketing Client</a></li>
768</ul>
769</li>
770<li id="menu-item-16896" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16896"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254">Outsourcing</a>
771<ul class="sub-menu">
772	<li id="menu-item-16897" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16897"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/barometre-etude-2156">Baromètre &amp; Étude</a></li>
773	<li id="menu-item-16898" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16898"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/centre-contacts-2153">Centre de contacts</a></li>
774	<li id="menu-item-16899" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16899"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/reglementations-2154">Règlementations</a></li>
775	<li id="menu-item-16900" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16900"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/rse-labellisation-2155">RSE &amp; labellisation</a></li>
776	<li id="menu-item-16901" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16901"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/veille-tribune-2157">Veille &amp; Tribune</a></li>
777	<li id="menu-item-custom_16896" class="menu-item voir-tous menu-item-custom_16896"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254">Voir tous les articles Outsourcing</a></li>
778</ul>
779</li>
780<li id="menu-item-16903" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16903"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256">Techno &amp; UX</a>
781<ul class="sub-menu">
782	<li id="menu-item-16904" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16904"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/barometre-etude-2161">Baromètre &amp; Étude</a></li>
783	<li id="menu-item-16906" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16906"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/data-ia-2159">Data &amp; IA</a></li>
784	<li id="menu-item-16907" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16907"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/centre-contacts-2158">Plateformes CRM</a></li>
785	<li id="menu-item-16908" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16908"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/solutions-2160">Solutions</a></li>
786	<li id="menu-item-16909" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16909"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/veille-tribune-2162">Veille &amp; Tribune</a></li>
787	<li id="menu-item-custom_16903" class="menu-item voir-tous menu-item-custom_16903"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256">Voir tous les articles Techno &amp; UX</a></li>
788</ul>
789</li>
790<li id="menu-item-16912" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16912"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253">Talents</a>
791<ul class="sub-menu">
792	<li id="menu-item-16913" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16913"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/formations-2142">Formations</a></li>
793	<li id="menu-item-16914" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16914"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/nomination-2144">Nomination</a></li>
794	<li id="menu-item-16915" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16915"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/prix-distinctions-2145">Prix et distinctions</a></li>
795	<li id="menu-item-16917" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16917"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/salaires-profils-2141">Salaires &amp; Profils</a></li>
796	<li id="menu-item-16918" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16918"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/symetrie-attentions-2143">Symétrie des attentions</a></li>
797	<li id="menu-item-16919" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16919"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/veille-tribune-2146">Veille &amp; Tribune</a></li>
798	<li id="menu-item-16920" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16920"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/vie-profession-2147">Vie de la profession</a></li>
799	<li id="menu-item-custom_16912" class="menu-item voir-tous menu-item-custom_16912"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253">Voir tous les articles Talents</a></li>
800</ul>
801</li>
802<li id="menu-item-16923" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16923"><a href="https://www.relationclientmag.fr/thematique/green-1347">Relation Client Green</a></li>
803</ul>                        <ul id="menu-menu-top-v3" class="nav-menus tools"><li id="menu-item-16926" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16926"><a href="/videos">Relationclientmag TV</a></li>
804<li id="menu-item-16929" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16929"><a href="/definitions-glossaire/a">Glossaire</a></li>
805<li id="menu-item-16930" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16930"><a href="https://fiches-pratiques.relationclientmag.fr">Fiches pratiques</a></li>
806<li id="menu-item-16931" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16931"><a href="/evenement">Événements</a></li>
807<li id="menu-item-16932" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16932"><a href="https://ressources.relationclientmag.fr">Livres blancs</a></li>
808<li id="menu-item-16933" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16933"><a href="https://ressources.relationclientmag.fr/webinar">Webinars</a></li>
809<li id="menu-item-16935" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-16935"><a>Espaces partenaires</a>
810<ul class="sub-menu">
811	<li id="menu-item-16937" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16937"><a href="/hub/experiencielles-par-zendesk-442520.htm">Expériencielles par Zendesk</a></li>
812	<li id="menu-item-16941" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16941"><a href="/hub/lespace-de-genesys-410871.htm">L&rsquo;espace de Genesys</a></li>
813	<li id="menu-item-16943" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16943"><a href="/hub/innover-pour-de-meilleures-relations-clients-par-zendesk-412034.htm">Innover pour de meilleures relations clients par Zendesk</a></li>
814	<li id="menu-item-16944" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16944"><a href="/hub/level-up-your-cx-par-zoho-422297.htm">Level up your CX, par Zoho</a></li>
815	<li id="menu-item-16945" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16945"><a href="/hub/intelcia-413784.htm">INTELCIA</a></li>
816	<li id="menu-item-16947" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16947">
816<a href="/hub/nice-transforme-le-monde-grace-a-une-ia-centree-sur-lhumain-406328.htm">NiCE transforme le monde grâce à une IA centrée sur l’humain.</a></li>
817	<li id="menu-item-16949" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16949"><a href="/hub/election-du-service-client-de-lannee-404511.htm">Élection du Service Client de l&rsquo;Année</a></li>
818	<li id="menu-item-16951" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16951"><a href="/hub/lexperience-client-par-isoskele-395254.htm">L&rsquo;Expérience client par Isoskele</a></li>
819</ul>
820</li>
821</ul>
822                    </div>
823                </div>
824                <span id="open-burger" class="open-burger" onclick="toggleNav()" >
825                    <span class="line line-1"></span>
826                    <span class="line line-2"></span>
827                    <span class="line line-3"></span>
828                </span>
829            <div id="primary-bar" 
830                class=" titlewording "
831            >
832                            <div class="main-menu">
833                    <ul id="menu-menu-top-v3-1" class="nav-menus"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16926"><a href="/videos">Relationclientmag TV</a></li>
834<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16929"><a href="/definitions-glossaire/a">Glossaire</a></li>
835<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16930"><a href="https://fiches-pratiques.relationclientmag.fr">Fiches pratiques</a></li>
836<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16931"><a href="/evenement">Événements</a></li>
837<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16932"><a href="https://ressources.relationclientmag.fr">Livres blancs</a></li>
838<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16933"><a href="https://ressources.relationclientmag.fr/webinar">Webinars</a></li>
839<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-16935"><a>Espaces partenaires</a>
840<ul class="sub-menu">
841	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16937"><a href="/hub/experiencielles-par-zendesk-442520.htm">Expériencielles par Zendesk</a></li>
842	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16941"><a href="/hub/lespace-de-genesys-410871.htm">L&rsquo;espace de Genesys</a></li>
843	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16943"><a href="/hub/innover-pour-de-meilleures-relations-clients-par-zendesk-412034.htm">Innover pour de meilleures relations clients par Zendesk</a></li>
844	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16944"><a href="/hub/level-up-your-cx-par-zoho-422297.htm">Level up your CX, par Zoho</a></li>
845	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16945"><a href="/hub/intelcia-413784.htm">INTELCIA</a></li>
846	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16947"><a href="/hub/nice-transforme-le-monde-grace-a-une-ia-centree-sur-lhumain-406328.htm">NiCE transforme le monde grâce à une IA centrée sur l’humain.</a></li>
847	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16949"><a href="/hub/election-du-service-client-de-lannee-404511.htm">Élection du Service Client de l&rsquo;Année</a></li>
848	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16951"><a href="/hub/lexperience-client-par-isoskele-395254.htm">L&rsquo;Expérience client par Isoskele</a></li>
849</ul>
850</li>
851</ul>                </div>
852                        <div class="wrapper clearfix">
853               
854                		<div class="site-title has_tagline ">
855								<a class="home-link" href="https://www.relationclientmag.fr/" title="RelationclientMag.fr" rel="home">RelationclientMag.fr</a>
856						<span class="tagline"> Le média de la culture client</span>
857				</div>
858	                <div id="search-form">
859                    
860    <form role="search" class="searchSubmitForm search-form" method="get" action="https://www.relationclientmag.fr/">
861        <input type="search" class="search-field"
862                placeholder=""
863                value="" name="s"
864                title="Rechercher :"/>
865        <input type="submit" class="search-submit" value="Rechercher"/>
866    </form>
867
868                    </div>
869                <div class="top-menu">
870                    <ul id="menu-side-menu-v3" class="nav-menus"><li id="menu-item-32777" class="btn-newsletter menu-item menu-item-type-custom menu-item-object-custom menu-item-32777"><a target="_blank" href="https://boutique.netmedia.group/common/categories/10">S&rsquo;abonner</a></li>
871</ul>                </div>
872            </div>
873        </div>
874
875        <nav id="secondary-bar">
876            <div class="wrapper clearfix">
877                <ul id="menu-menu-bottom-v3-1" class="right nav-menus"><li class="menu-item menu-item-type-taxonomy menu-item-object-category current-menu-item menu-item-has-children menu-item-16878"><a href="https://www.relationclientmag.fr/thematique/strategies-1255" aria-current="page">Stratégies</a>
878<ul class="sub-menu">
879	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16880"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-cl
879ients-2136">Cas clients</a></li>
880	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16881"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137">Grandes interviews</a></li>
881	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16882"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/reportages-photo-2138">Reportages photo</a></li>
882	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16883"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139">Veille &amp; Tribune</a></li>
883	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16884"><a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140">Veille Internationale</a></li>
884	<li class="menu-item voir-tous menu-item-custom_16878"><a href="https://www.relationclientmag.fr/thematique/strategies-1255" aria-current="page">Voir tous les articles Stratégies</a></li>
885</ul>
886</li>
887<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16887"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251">Marketing Client</a>
888<ul class="sub-menu">
889	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16888"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/agences-2150">Agences</a></li>
890	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16889"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/barometre-etude-2151">Baromètre &amp; Étude</a></li>
891	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16891"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/parcours-client-2148">Parcours client</a></li>
892	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16892"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/reseaux-sociaux-2149">Réseaux sociaux</a></li>
893	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16893"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251/veille-tribune-2152">Veille &amp; Tribune</a></li>
894	<li class="menu-item voir-tous menu-item-custom_16887"><a href="https://www.relationclientmag.fr/thematique/customer-marketing-1251">Voir tous les articles Marketing Client</a></li>
895</ul>
896</li>
897<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16896"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254">Outsourcing</a>
898<ul class="sub-menu">
899	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16897"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/barometre-etude-2156">Baromètre &amp; Étude</a></li>
900	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16898"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/centre-contacts-2153">Centre de contacts</a></li>
901	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16899"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/reglementations-2154">Règlementations</a></li>
902	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16900"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/rse-labellisation-2155">RSE &amp; labellisation</a></li>
903	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16901"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254/veille-tribune-2157">Veille &amp; Tribune</a></li>
904	<li class="menu-item voir-tous menu-item-custom_16896"><a href="https://www.relationclientmag.fr/thematique/outsourcing-1254">Voir tous les articles Outsourcing</a></li>
905</ul>
906</li>
907<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16903"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256">Techno &amp; UX</a>
908<ul class="sub-menu">
909	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16904"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/barometre-etude-2161">Baromètre &amp; Étude</a></li>
910	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16906"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/data-ia-2159">Data &amp; IA</a></li>
911	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16907"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/centre-contacts-2158">Plateformes CRM</a></li>
912	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16908"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/solutions-2160">Solutions</a></li>
913	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16909"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256/veille-tribune-2162">Veille &amp; Tribune</a></li>
914	<li class="menu-item voir-tous menu-item-custom_16903"><a href="https://www.relationclientmag.fr/thematique/techno-ux-1256">Voir tous les articles Techno &amp; UX</a></li>
915</ul>
916</li>
917<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-has-children menu-item-16912"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253">Talents</a>
918<ul class="sub-menu">
919	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16913"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/formations-2142">Formations</a></li>
920	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16914"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/nomination-2144">Nomination</a></li>
921	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16915"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/prix-distinctions-2145">Prix et distinctions</a></li>
922	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16917"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/salaires-profils-2141">Salaires &amp; Profils</a></li>
923	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16918"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/symetrie-attentions-2143">Symétrie des attentions</a></li>
924	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16919"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/veille-tribune-2146">Veille &amp; Tribune</a></li>
925	<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16920"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253/vie-profession-2147">Vie de la profession</a></li>
926	<li class="menu-item voir-tous menu-item-custom_16912"><a href="https://www.relationclientmag.fr/thematique/gouvernance-1253">Voir tous les articles Talents</a></li>
927</ul>
928</li>
929<li class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-16923"><a href="https://www.relationclientmag.fr/thematique/green-1347">Relation Client Green</a></li>
930</ul> 
931            </div>
932        </nav>
933    </header>
934
935    <div class="btn-abo-fixed">
936                <a class="abo-nl" href="https://subscriber.relationclientmag.fr/profile/new-profile-1.php?continue=http%3A%2F%2Fwww.relationclientmag.fr%2F&continue_label=Silicon&utm_source=kamino-newsletter-top"> <img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/refonte_v2/images/email.png" alt="" width="24" height="24"> </a>
937            </div>
938
939    <div id="page" class="hfeed site">
940                    <div id="main" class="wrapper clearfix">
941                <div class="megabanner"><style>#div-gpt-ad-MOBILE_BANNER-1{min-width:320px;min-height:50px;}</style><div class="placeholder-dfp_ad mobile" data-id="div-gpt-ad-MOBILE_BANNER-1"><div id="div-gpt-ad-MOBILE_BANNER-1" class="lazyload-ad dfp_ad div-gpt-ad-MOBILE_BANNER-1 mobile" height></div></div>
941<script type="text/javascript">var device = "mobile";if(dfp_device_view == device || device == "all") {var screensize = document.documentElement.clientWidth;if (screensize  < 1800) {var minscreenwidth = "1280";} else {var minscreenwidth = "1920";}var u_company = "n/a";var u_job_description = "n/a";var u_company_size = "n/a";var u_industry = "n/a";googletag.cmd.push(function() {var infinite_scroll = false;if("" != ""){infinite_scroll = true;if(hutt_original_page_id != ""){hutt_original_page_id = "";hutt_defineSlot_slot_object_infinite_scroll = [];}}var slot = googletag.defineSlot("/21776091245/relationclientmag-fr/articles/strategies-1255",[320, 50], "div-gpt-ad-MOBILE_BANNER-1").setTargeting("pos", 1).setTargeting("min_width", minscreenwidth).setTargeting("job_description", u_job_description).setTargeting("company_size", u_company_size).setTargeting("industry", u_industry).setTargeting("company", u_company).addService(googletag.pubads());if(infinite_scroll == true){hutt_defineSlot_slot_object_infinite_scroll.push( slot );}var size = "[320, 50]";size = size.replace(/\s+/g, "");hutt_defineSlot["div-gpt-ad-MOBILE_BANNER-1"] = {};hutt_defineSlot["div-gpt-ad-MOBILE_BANNER-1"]["size"] = size;hutt_defineSlot_slot_object["div-gpt-ad-MOBILE_BANNER-1"] = {};hutt_defineSlot_slot_object["div-gpt-ad-MOBILE_BANNER-1"]["slot"] = slot;googletag.setConfig({singleRequest: true});googletag.setConfig({collapseDiv: "ON_NO_FILL"});googletag.setConfig({disableInitialLoad: true});googletag.enableServices();googletag.display("div-gpt-ad-MOBILE_BANNER-1");});}</script>
941<style>#div-gpt-ad-DESKTOP_MEGA-1{min-width:1000px;min-height:200px;}@media only screen and (min-width:1024px){#div-gpt-ad-DESKTOP_MEGA-1{min-width:1000px;min-height:200px;}}@media only screen and (min-width:800px) and (max-width:1023px){#div-gpt-ad-DESKTOP_MEGA-1{min-width:728px;min-height:90px;}}@media only screen and (min-width:468px) and (max-width:799px){#div-gpt-ad-DESKTOP_MEGA-1{min-width:320px;min-height:250px;}}@media only screen and (min-width:300px) and (max-width:319px){#div-gpt-ad-DESKTOP_MEGA-1{min-width:300px;min-height:250px;}}</style><div class="placeholder-dfp_ad desktop" data-id="div-gpt-ad-DESKTOP_MEGA-1"><div id="div-gpt-ad-DESKTOP_MEGA-1" class="lazyload-ad dfp_ad div-gpt-ad-DESKTOP_MEGA-1 desktop" height></div></div>
941<script type="text/javascript">var device = "desktop";if(dfp_device_view == device || device == "all") {var screensize = document.documentElement.clientWidth;if (screensize  < 1800) {var minscreenwidth = "1280";} else {var minscreenwidth = "1920";}var u_company = "n/a";var u_job_description = "n/a";var u_company_size = "n/a";var u_industry = "n/a";googletag.cmd.push(function() {var infinite_scroll = false;if("" != ""){infinite_scroll = true;if(hutt_original_page_id != ""){hutt_original_page_id = "";hutt_defineSlot_slot_object_infinite_scroll = [];}}var slot = googletag.defineSlot("/21776091245/relationclientmag-fr/articles/strategies-1255",[[1000,200],[1,1],[728,90]], "div-gpt-ad-DESKTOP_MEGA-1").setTargeting("pos", 1).setTargeting("min_width", minscreenwidth).setTargeting("job_description", u_job_description).setTargeting("company_size", u_company_size).setTargeting("industry", u_industry).setTargeting("company", u_company).addService(googletag.pubads());var mapping = googletag.sizeMapping().addSize([1024,0], [[1000,200],[1,1],[728,90]]).addSize([800,0], [728,90]).addSize([468,0], [[320,50],[300,250]]).addSize([300,0], [300,250]).addSize([0,0], []).build(); slot.defineSizeMapping(mapping);if(infinite_scroll == true){hutt_defineSlot_slot_object_infinite_scroll.push( slot );}var size = "[[1000,200],[1,1],[728,90]]";size = size.replace(/\s+/g, "");hutt_defineSlot["div-gpt-ad-DESKTOP_MEGA-1"] = {};hutt_defineSlot["div-gpt-ad-DESKTOP_MEGA-1"]["size"] = size;hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MEGA-1"] = {};hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MEGA-1"]["slot"] = slot;googletag.setConfig({singleRequest: true});googletag.setConfig({collapseDiv: "ON_NO_FILL"});googletag.setConfig({disableInitialLoad: true});googletag.enableServices();googletag.display("div-gpt-ad-DESKTOP_MEGA-1");});}</script>
941</div>	<section id="content" class="site-content article" role="main">
942		<p id="breadcrumbs"><span><span><a href="https://www.relationclientmag.fr/">Accueil</a></span></span></p>		<header class="archive-header">
943			<h1 class="archive-title">Stratégies</h1>
944
945					</header>
946		<style>#div-gpt-ad-DESKTOP_MEGA-2{min-width:1000px;min-height:250px;}@media only screen and (min-width:1024px){#div-gpt-ad-DESKTOP_MEGA-2{min-width:1000px;min-height:250px;}}@media only screen and (min-width:800px) and (max-width:1023px){#div-gpt-ad-DESKTOP_MEGA-2{min-width:728px;min-height:90px;}}@media only screen and (min-width:468px) and (max-width:799px){#div-gpt-ad-DESKTOP_MEGA-2{min-width:320px;min-height:250px;}}@media only screen and (min-width:300px) and (max-width:319px){#div-gpt-ad-DESKTOP_MEGA-2{min-width:300px;min-height:250px;}}</style><div class="placeholder-dfp_ad desktop" data-id="div-gpt-ad-DESKTOP_MEGA-2"><div id="div-gpt-ad-DESKTOP_MEGA-2" class="lazyload-ad dfp_ad div-gpt-ad-DESKTOP_MEGA-2 desktop" height></div></div>
946<script type="text/javascript">var device = "desktop";if(dfp_device_view == device || device == "all") {var screensize = document.documentElement.clientWidth;if (screensize  < 1800) {var minscreenwidth = "1280";} else {var minscreenwidth = "1920";}var u_company = "n/a";var u_job_description = "n/a";var u_company_size = "n/a";var u_industry = "n/a";googletag.cmd.push(function() {var infinite_scroll = false;if("" != ""){infinite_scroll = true;if(hutt_original_page_id != ""){hutt_original_page_id = "";hutt_defineSlot_slot_object_infinite_scroll = [];}}var slot = googletag.defineSlot("/21776091245/relationclientmag-fr/articles/strategies-1255",[[1000,200],[970,250],[728,90]], "div-gpt-ad-DESKTOP_MEGA-2").setTargeting("pos", 2).setTargeting("min_width", minscreenwidth).setTargeting("job_description", u_job_description).setTargeting("company_size", u_company_size).setTargeting("industry", u_industry).setTargeting("company", u_company).addService(googletag.pubads());var mapping = googletag.sizeMapping().addSize([1024,0], [[1000,200],[970,250],[728,90]]).addSize([800,0], [728,90]).addSize([468,0], [[320,50],[300,250]]).addSize([300,0], [300,250]).addSize([0,0], []).build(); slot.defineSizeMapping(mapping);if(infinite_scroll == true){hutt_defineSlot_slot_object_infinite_scroll.push( slot );}var size = "[[1000,200],[970,250],[728,90]]";size = size.replace(/\s+/g, "");hutt_defineSlot["div-gpt-ad-DESKTOP_MEGA-2"] = {};hutt_defineSlot["div-gpt-ad-DESKTOP_MEGA-2"]["size"] = size;hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MEGA-2"] = {};hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MEGA-2"]["slot"] = slot;googletag.setConfig({singleRequest: true});googletag.setConfig({collapseDiv: "ON_NO_FILL"});googletag.setConfig({disableInitialLoad: true});googletag.enableServices();googletag.display("div-gpt-ad-DESKTOP_MEGA-2");});}</script>
946		<div class="felx-wrap">
947			<div class="grid-684 col-66">
948										<article id="post-36774" class="post-36774 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136">
949            <figure class="entry-thumbnail">
950            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/jd-com-rimowa-hoka-les-idees-experience-client-de-la-semaine-du-21-au-25-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Sans-titre-1080-x-1080-px-1-e1790340883447-600x450.png 600w" /></a>        </figure>
951            <section>
952        <header class="entry-header">
953            <div class="categorie_title">
954		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
955		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/jd-com-rimowa-hoka-les-idees-experience-client-de-la-semaine-du-21-au-25-septembre"
956                   title="JD.com, RIMOWA, HOKA&#8230;les idées expérience client de la semaine (du 21 au 25 septembre)"
957                   rel="bookmark">
958                   JD.com, RIMOWA, HOKA&#8230;les idées expérience client de la semaine...                </a>
959            </h2>
960            <div class="entry-content">
961                <p>Au menu des idées de la semaine : JD.com transforme son nouveau magasin 101HOME en lieu de vie immersif à Shanghai, Tesco expérimente l'essayage virtuel en point de vente et RIMOWA place le service et le patrimoine au cœur de son dernier flagship.</p>            </div>
962                    </header>
963        <!-- Post Meta Info: Author and Time -->
964        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
965            <span class="post-author" style="font-weight: bold;">
966                Par                 <span class="author-name">Inès Ladjal</span>
967            </span>
968            <span class="post-time">
969               4 min            </span>
970        </footer>
971    </section>
972</article><article id="post-36760" class="post-36760 post type-post status-publish format-standard has-post-thumbnail hentry category-reportages-photo-2138 category-strategies-1255 tag-ami tag-experience-client-14818 tag-retail-28882">
973            <figure class="entry-thumbnail">
974            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/reportages-photo-2138/ami-paris-dans-le-marais-le-luxe-se-fait-ami-du-quartier-36760" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100v
974w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Ku5S42cdOyC16t5DNEvbMww_kgYFN3iSZ8_ELrBvsvh6C9YV3RmB7ap0duMj80jS5QZWuhr31E29ft7fn9mZiKEtk8WipcOU_kgbB1nq921nRAi8DL9u3RU8ZYEGOB82qGCfU-KtEsfF3yV6NilvBk9q0xiIJKSMm9FwC1z3TUj5DaQB6Gd_izMP9Ape-600x450.jpg 600w" /></a>        </figure>
975            <section>
976        <header class="entry-header">
977            <div class="categorie_title">
978		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/reportages-photo-2138" title = "actualités Reportages photo" >#Reportages photo </a> 
979		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/reportages-photo-2138/ami-paris-dans-le-marais-le-luxe-se-fait-ami-du-quartier-36760"
980                   title="AMI Paris : dans le Marais, le luxe se fait ami du quartier"
981                   rel="bookmark">
982                   AMI Paris : dans le Marais, le luxe se fait ami du quartier                </a>
983            </h2>
984            <div class="entry-content">
985                <p>Avec son flagship de 600 m² rue de Turenne, AMI Paris inscrit son univers dans le Marais. Architecture, offre, animation locale et services composent une expérience pensée pour accompagner le développement du retail en propre.</p>            </div>
986                    </header>
987        <!-- Post Meta Info: Author and Time -->
988        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
989            <span class="post-author" style="font-weight: bold;">
990                Par                 <span class="author-name">Elsa GUERIN</span>
991            </span>
992            <span class="post-time">
993               4 min            </span>
994        </footer>
995    </section>
996</article><article id="post-36709" class="post-36709 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136">
997            <figure class="entry-thumbnail">
998            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/olive-young-converse-boulanger-les-idees-experience-client-de-la-semaine-du-14-au-18-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" sizes="(max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Publication-Instagram-4-photos-avec-de-la-creme-Solaire-Modulaire-Orange-Blanc-et-Bleu-600x450.jpg 600w" /></a>        </figure>
999            <section>
1000        <header class="entry-header">
1001            <div class="categorie_title">
1002		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1003		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/olive-young-converse-boulanger-les-idees-experience-client-de-la-semaine-du-14-au-18-septembre"
1004                   title="Olive Young, Converse, Boulanger&#8230; les idées expérience client de la semaine (du 14 au 18 septembre)"
1005                   rel="bookmark">
1006                   Olive Young, Converse, Boulanger&#8230; les idées expérience client...                </a>
1007            </h2>
1008            <div class="entry-content">
1009                <p>Au menu des idées de la semaine : Olive Young transforme son nouveau magasin de Busan en destination touristique, Starbucks repense son expérience client autour de l’accessibilité et Converse déploie deux nouveaux concepts de magasin en Chine.</p>            </div>
1010                    </header>
1011        <!-- Post Meta Info: Author and Time -->
1012        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1013            <span class="post-author" style="font-weight: bold;">
1014                Par                 <span class="author-name">Inès Ladjal</span>
1015            </span>
1016            <span class="post-time">
1017               3 min            </span>
1018        </footer>
1019    </section>
1020</article><article id="post-36733" class="post-36733 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-agent-ia tag-automatisation-168205 tag-manutan">
1021            <figure class="entry-thumbnail">
1022            <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-fabrice-gicquere-manutan-de-leffort-client-a-lexperience-durable" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1022w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/thumb-88-600x450.jpg 600w" /></a>        </figure>
1023            <section>
1024        <header class="entry-header">
1025            <div class="categorie_title">
1026		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1027		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/videos/cx-impact-fabrice-gicquere-manutan-de-leffort-client-a-lexperience-durable"
1028                   title="CX Impact – Fabrice Gicquère (Groupe Manutan) : de l’effort client à l’expérience durable"
1029                   rel="bookmark">
1030                   CX Impact – Fabrice Gicquère (Groupe Manutan) : de l’effort...                </a>
1031            </h2>
1032            <div class="entry-content">
1033                <p>À l’occasion des 60 ans du groupe, Fabrice Gicquère, directeur de la relation client chez Manutan France, revient sur les enseignements tirés des expérimentations en intelligence artificielle, la réduction de l’effort client et l’intégration croissante des critères responsables dans les achats professionnels. Entre automatisation et relation humaine, l’entreprise cherche ainsi le juste équilibre pour faire évoluer l’expérience client sans perdre de vue l’essentiel : la qualité de la relation.</p>            </div>
1034                    </header>
1035        <!-- Post Meta Info: Author and Time -->
1036        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1037            <span class="post-author" style="font-weight: bold;">
1038                Par                 <span class="author-name">Elsa GUERIN</span>
1039            </span>
1040            <span class="post-time">
1041               2 min            </span>
1042        </footer>
1043    </section>
1044</article><article id="post-36644" class="post-36644 post type-post status-publish format-standard has-post-thumbnail hentry category-marketing-client-1251 category-strategies-1255 tag-marketing-client-5253 tag-positionnement-171346 tag-strategie-de-marque-95965">
1045            <figure class="entry-thumbnail">
1046            <a rel="follow" href="https://www.relationclientmag.fr/marketing-client-1251/kleenex-transforme-le-mouchoir-en-rituel-beaute-pour-capter-la-gen-z-36644" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-600x450.png 600w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre.png 684w" /></a>        </figure>
1047            <section>
1048        <header class="entry-header">
1049            <div class="categorie_title">
1050		<a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratég
1050ies" >#Stratégies </a> 
1051		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/marketing-client-1251/kleenex-transforme-le-mouchoir-en-rituel-beaute-pour-capter-la-gen-z-36644"
1052                   title="Kleenex transforme le mouchoir en rituel beauté pour capter la Gen Z"
1053                   rel="bookmark">
1054                   Kleenex transforme le mouchoir en rituel beauté pour capter la Gen Z                </a>
1055            </h2>
1056            <div class="entry-content">
1057                <p>Sous-représenté auprès des 18-34 ans, le leader du mouchoir en papier revoit sa stratégie d'engagement client. En intégrant les codes de la skincare avec sa nouvelle gamme « My Skin », la marque cherche à s'insérer dans la routine beauté quotidienne des jeunes consommateurs.</p>            </div>
1058                    </header>
1059        <!-- Post Meta Info: Author and Time -->
1060        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1061            <span class="post-author" style="font-weight: bold;">
1062                Par                 <span class="author-name">Inès Ladjal</span>
1063            </span>
1064            <span class="post-time">
1065               2 min            </span>
1066        </footer>
1067    </section>
1068</article><article id="post-36679" class="post-36679 post type-post status-publish format-standard has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-experience-client-omnicanal-168022 tag-gen-z tag-yves-rocher-168924">
1069            <figure class="entry-thumbnail">
1070            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/grandes-interviews-2137/celine-damour-yves-rocher-nous-voulons-faire-evoluer-notre-modele-sans-renoncer-a-ce-qui-fait-notre-force-36679" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/real-600x450.jpg 600w" /></a>        </figure>
1071            <section>
1072        <header class="entry-header">
1073            <div class="categorie_title">
1074		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1075		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/grandes-interviews-2137/celine-damour-yves-rocher-nous-voulons-faire-evoluer-notre-modele-sans-renoncer-a-ce-qui-fait-notre-force-36679"
1076                   title="Céline Damour, Yves Rocher : « Nous voulons faire évoluer notre modèle sans renoncer à ce qui fait notre force »"
1077                   rel="bookmark">
1078                   Céline Damour, Yves Rocher : « Nous voulons faire évoluer notre...                </a>
1079            </h2>
1080            <div class="entry-content">
1081                <p>À l’occasion du lancement de sa nouvelle campagne de marque « On a tous le droit au bien-être », Yves Rocher entend faire évoluer son modèle pour répondre aux nouvelles attentes des consommateurs. E-commerce, omnicanal, fidélisation, marketplace, services et intelligence artificielle : Céline Damour, Directrice Internationale de la marque Yves Rocher, détaille les chantiers engagés par l’enseigne.</p>            </div>
1082                    </header>
1083        <!-- Post Meta Info: Author and Time -->
1084        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1085            <span class="post-author" style="font-weight: bold;">
1086                Par                 <span class="author-name">Elsa GUERIN</span>
1087            </span>
1088            <span class="post-time">
1089               9 min            </span>
1090        </footer>
1091    </section>
1092</article><article id="post-36627" class="post-36627 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-elodie-magne tag-eni tag-homeserve tag-lucie-said tag-plenitude">
1093            <figure class="entry-thumbnail">
1094            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/lucie-said-plenitude-lidee-est-dagir-en-prevention-plutot-quen-reaction-36627" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="eni-plenitude" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/eni-plenitude-600x450.jpg 600w" /></a>        </figure>
1095            <section>
1096        <header class="entry-header">
1097            <div class="categorie_title">
1098		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 
1099		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/lucie-said-plenitude-lidee-est-dagir-en-prevention-plutot-quen-reaction-36627"
1100                   title="Lucie Said, Plenitude : “L&rsquo;idée est d&rsquo;agir en prévention plutôt qu&rsquo;en réaction”"
1101                   rel="bookmark">
1102                   Lucie Said, Plenitude : “L&rsquo;idée est d&rsquo;agir en...                </a>
1103            </h2>
1104            <div class="entry-content">
1105                <p>Face à l'évolution des besoins dans l'habitat, Plenitude s'associe à HomeServe pour déployer “Plenicoach Maison”. Lucie Said, Responsable des offres des produits services et de l'expérience client (B2C) de Plenitude et Élodie Magne Directrice Marketing et Partenariat chez Homeserve détaillent la genèse, l'organisation et la vision stratégique d'un partenariat axé sur la prévention, l'assistance technique et une expérience client omnicanale.</p>            </div>
1106                    </header>
1107        <!-- Post Meta Info: Author and Time -->
1108        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1109            <span class="post-author" style="font-weight: bold;">
1110                Par                 <span class="author-name">Jérôme Pouponnot</span>
1111            </span>
1112            <span class="post-time">
1113               4 min            </span>
1114        </footer>
1115    </section>
1116</article><article id="post-36599" class="post-36599 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136">
1117            <figure class="entry-thumbnail">
1118            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/moncler-lego-sandro-les-idees-experience-client-de-la-semaine-7-au-11-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1118w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Design-sans-titre-4-e1789049528606-333x250.png 333w" /></a>        </figure>
1119            <section>
1120        <header class="entry-header">
1121            <div class="categorie_title">
1122		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1123		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/moncler-lego-sandro-les-idees-experience-client-de-la-semaine-7-au-11-septembre"
1124                   title="Moncler, Lego, Sandro… les idées expérience client de la semaine (7 au 11 septembre)"
1125                   rel="bookmark">
1126                   Moncler, Lego, Sandro… les idées expérience client de la semaine...                </a>
1127            </h2>
1128            <div class="entry-content">
1129                <p>Au menu des idées de la semaine : Moncler et Lego réinventent l'expérience immersive au sein de leurs flagships, tandis que Sandro repense l'aménagement de ses boutiques pour fluidifier le parcours phygital.</p>            </div>
1130                    </header>
1131        <!-- Post Meta Info: Author and Time -->
1132        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1133            <span class="post-author" style="font-weight: bold;">
1134                Par                 <span class="author-name">Inès Ladjal</span>
1135            </span>
1136            <span class="post-time">
1137               3 min            </span>
1138        </footer>
1139    </section>
1140</article><article id="post-36422" class="post-36422 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-assurance-13486 tag-emotion-client tag-prevention">
1141            <figure class="entry-thumbnail">
1142            <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-nelly-brossard-decrypte-les-defis-de-la-relation-client-dans-lassurance-en-2026" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/8d19e7f2-31fe-4a7b-8445-35714e675441-600x450.png 600w" /></a>        </figure>
1143            <section>
1144        <header class="entry-header">
1145            <div class="categorie_title">
1146		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1147		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/videos/cx-impact-nelly-brossard-decrypte-les-defis-de-la-relation-client-dans-lassurance-en-2026"
1148                   title="CX Impact : Nelly Brossard décrypte les défis de la relation clients dans l’assurance en 2026"
1149                   rel="bookmark">
1150                   CX Impact : Nelly Brossard décrypte les défis de la relation clients...                </a>
1151            </h2>
1152            <div class="entry-content">
1153                <p>Alors que le secteur de l’assurance accélère sa transformation, la vision client à 360°, l’omnicanalité, la prévention et l’intelligence artificielle redessinent les contours de la relation clients. À l’occasion de la deuxième édition des Transformers de la relation clients en assurance, Nelly Brossard, co-conceptrice de l’ouvrage avec Jean-Luc Gambey, revient sur les principales tendances observées en 2026 et les chantiers qui attendent les assureurs.</p>            </div>
1154                    </header>
1155        <!-- Post Meta Info: Author and Time -->
1156        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1157            <span class="post-author" style="font-weight: bold;">
1158                Par                 <span class="author-name">Elsa GUERIN</span>
1159            </span>
1160            <span class="post-time">
1161               3 min            </span>
1162        </footer>
1163    </section>
1164</article><article id="post-36565" class="post-36565 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-anniversaire tag-bouygues-telecom-855 tag-fidelisation-409">
1165            <figure class="entry-thumbnail">
1166            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-30-ans-de-fidelisation-par-le-jeu-36565" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="Bouygues-Telecom-30-ans" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Bouygues-Telecom-30-ans-333x250.jpg 333w" /></a>        </figure>
1167            <section>
1168        <header class="entry-header">
1169            <div class="categorie_title">
1170		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille &amp; Tribune" >#Veille &amp; Tribune </a> 
1171		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-30-ans-de-fidelisation-par-le-jeu-36565"
1172                   title="Bouygues Telecom : 30 ans de fidélisation par le jeu"
1173                   rel="bookmark">
1174                   Bouygues Telecom : 30 ans de fidélisation par le jeu                </a>
1175            </h2>
1176            <div class="entry-content">
1177                <p>Pour son trentième anniversaire, l'opérateur mobile et fixe déploie une vaste série d'animations commerciales destinées à récompenser ses abonnés. En s'appuyant sur des partenariats avec Disney+ et Ciné Chèque, l'entreprise utilise le divertissement comme levier de satisfaction client pour renforcer durablement son parc d'utilisateurs actifs.</p>            </div>
1178                    </header>
1179        <!-- Post Meta Info: Author and Time -->
1180        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1181            <span class="post-author" style="font-weight: bold;">
1182                Par                 <span class="author-name">Jérôme Pouponnot</span>
1183            </span>
1184            <span class="post-time">
1185               3 min            </span>
1186        </footer>
1187    </section>
1188</article><article id="post-36560" class="post-36560 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-ia-200960 tag-resultats-financiers-11786 tag-salesforce-7773">
1189            <figure class="entry-thumbnail">
1190            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/salesforce-lintelligence-artificielle-fait-senvoler-les-ventes-36560" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="Salesforce" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/09/entreprises-salesforce-devoile-outils-simulation-avances-F-600x450.jpg 600w" /></a>        </figure>
1191            <section>
1192        <header class="entry-header">
1193            <div class="categorie_title">
1194		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1195		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/salesforce-lintelligence-artificielle-fait-senvoler-les-ventes-36560"
1196                   title="Salesforce : l&rsquo;intelligence artificielle fait s&rsquo;envoler les ventes"
1197                   rel="bookmark">
1198                   Salesforce : l&rsquo;intelligence artificielle fait s&rsquo;envoler...                </a>
1199            </h2>
1200            <div class="entry-content">
1201                <p>Salesforce surprend agréablement le marché en publiant des gains historiques pour son deuxième trimestre. Porté par une très forte demande pour ses solutions de données, le groupe relève ses objectifs de ventes annuelles de deux cents millions de dollars, confiant dans sa trajectoire financière globale</p>            </div>
1202                    </header>
1203        <!-- Post Meta Info: Author and Time -->
1204        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1205            <span class="post-author" style="font-weight: bold;">
1206                Par                 <span class="author-name">Jérôme Pouponnot</span>
1207            </span>
1208            <span class="post-time">
1209               3 min            </span>
1210        </footer>
1211    </section>
1212</article><article id="post-36234" class="contribution-post contribution post-36234 brandvoice type-brandvoice status-publish has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 displayed_authors-axialys">
1213            <figure class="entry-thumbnail">
1214            <a rel="follow" href="https://www.relationclientmag.fr/brandvoice/sisley-lart-de-lexperience-client-haute-couture-a-lheure-de-la-data" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-120x90.jpeg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-120x90.jpeg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-300x225.jpeg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-1024x768.jpeg 1024w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-768x576.jpeg 768w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-1536x1152.jpeg 1536w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-2048x1536.jpeg 2048w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-684x513.jpeg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-440x330.jpeg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-422x315.jpeg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-196x147.jpeg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-333x250.jpeg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/IMG_2108-600x450.jpeg 600w" /></a>        </figure>
1215            <section>
1216        <header class="entry-header">
1217            <div class="categorie_title">
1218			<span>Brand Voice</span>
1219			</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/brandvoice/sisley-lart-de-lexperience-client-haute-couture-a-lheure-de-la-data"
1220                   title="Sisley : l’art de l’expérience client haute  couture à l’heure de la data"
1221                   rel="bookmark">
1222                   Sisley : l’art de l’expérience client haute  couture à l’heure...                </a>
1223            </h2>
1224            <div class="entry-content">
1225                <p>Entreprise familiale et fleuron français de la cosmétique haut de gamme, Sisley place l'humain au cœur de sa stratégie. Alors qu’elle fête ses 50 ans cette année, Camille Chandran, responsable du service client international, détaille comment la marque a modernisé sa gestion des interactions sans jamais céder à l'externalisation, privilégiant l'expertise interne et la proximité.</p>            </div>
1226                    </header>
1227        <!-- Post Meta Info: Author and Time -->
1228        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1229            <span class="post-author" style="font-weight: bold;">
1230                Par                 <span class="author-name">Axialys</span>
1231            </span>
1232            <span class="post-time">
1233               3 min            </span>
1234        </footer>
1235    </section>
1236</article><article id="post-36554" class="post-36554 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-geo tag-meilleurtaux tag-salesforce-7773 tag-seo">
1237            <figure class="entry-thumbnail">
1238            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/du-seo-au-geo-la-strategie-ia-et-data-de-meilleurtaux-36554" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="Meilleurtaux" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1238w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Meilleurtaux-600x450.jpg 600w" /></a>        </figure>
1239            <section>
1240        <header class="entry-header">
1241            <div class="categorie_title">
1242		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 
1243		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/cas-clients-2136/du-seo-au-geo-la-strategie-ia-et-data-de-meilleurtaux-36554"
1244                   title="Du SEO au GEO : la stratégie IA et data de Meilleurtaux"
1245                   rel="bookmark">
1246                   Du SEO au GEO : la stratégie IA et data de Meilleurtaux                </a>
1247            </h2>
1248            <div class="entry-content">
1249                <p>En partenariat avec Salesforce, Meilleurtaux déploie une architecture d'agents autonomes pour accompagner le développement de son activité d'épargne et de placement. Une démarche qui privilégie l'augmentation des collaborateurs à l'automatisation directe des échanges avec les clients finaux.</p>            </div>
1250                    </header>
1251        <!-- Post Meta Info: Author and Time -->
1252        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1253            <span class="post-author" style="font-weight: bold;">
1254                Par                 <span class="author-name">Jérôme Pouponnot</span>
1255            </span>
1256            <span class="post-time">
1257               4 min            </span>
1258        </footer>
1259    </section>
1260</article><article id="post-36519" class="post-36519 post type-post status-publish format-standard has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-demarchage-telephonique-33425 tag-loi tag-outsourcing-513">
1261            <figure class="entry-thumbnail">
1262            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/demarchage-telephonique-le-point-sur-la-nouvelle-reglementation-avec-carol
1262ine-adam-sp2c-36519" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/6FOX4FBSXVGXZB2I5QU3IJGTME-600x450.png 600w" /></a>        </figure>
1263            <section>
1264        <header class="entry-header">
1265            <div class="categorie_title">
1266		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1267		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/demarchage-telephonique-le-point-sur-la-nouvelle-reglementation-avec-carol
1267ine-adam-sp2c-36519"
1268                   title="Démarchage téléphonique : le point sur la nouvelle réglementation avec Caroline Adam (SP2C)"
1269                   rel="bookmark">
1270                   Démarchage téléphonique : le point sur la nouvelle réglementation...                </a>
1271            </h2>
1272            <div class="entry-content">
1273                <p>Depuis le 11 août, le démarchage téléphonique sans consentement préalable est interdit. Pour Caroline Adam, déléguée générale du SP2C et présidente du syndicat depuis 2022, cette réforme constitue un véritable changement de modèle pour les entreprises de la relation client. Si elle soutient le principe d’une meilleure protection des consommateurs, elle alerte sur les difficultés opérationnelles du nouveau dispositif et sur ses conséquences économiques.</p>            </div>
1274                    </header>
1275        <!-- Post Meta Info: Author and Time -->
1276        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1277            <span class="post-author" style="font-weight: bold;">
1278                Par                 <span class="author-name">Elsa GUERIN</span>
1279            </span>
1280            <span class="post-time">
1281               7 min            </span>
1282        </footer>
1283    </section>
1284</article><article id="post-36507" class="post-36507 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-e-commerce-33363 tag-ia-200960 tag-strategie-de-marque-95965">
1285            <figure class="entry-thumbnail">
1286            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/blancheporte-mise-sur-le-digital-et-lia-pour-transformer-la-relation-client-36507" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/09/Blancheporte_Facade_2026-1-600x450.jpg 600w" /></a>        </figure>
1287            <section>
1288        <header class="entry-header">
1289            <div class="categorie_title">
1290		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 
1291		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/blancheporte-mise-sur-le-digital-et-lia-pour-transformer-la-relation-client-36507"
1292                   title="Blancheporte mise sur le digital et l’IA pour transformer la relation client"
1293                   rel="bookmark">
1294                   Blancheporte mise sur le digital et l’IA pour transformer la...                </a>
1295            </h2>
1296            <div class="entry-content">
1297                <p>Data, intelligence artificielle et nouveaux usages digitaux redessinent la relation entre Blancheporte et ses clientes. L’enseigne mise sur ces leviers pour fluidifier les parcours, affiner la personnalisation et mieux répondre aux attentes des femmes de 50 ans et plus.</p>            </div>
1298                    </header>
1299        <!-- Post Meta Info: Author and Time -->
1300        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1301            <span class="post-author" style="font-weight: bold;">
1302                Par                 <span class="author-name">Elsa GUERIN</span>
1303            </span>
1304            <span class="post-time">
1305               5 min            </span>
1306        </footer>
1307    </section>
1308</article><article id="post-36480" class="post-36480 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-experience-client-132744 tag-10-idees-retail-et-experience-client-183163 tag-veille-96136">
1309            <figure class="entry-thumbnail">
1310            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/carrefour-dyson-kailas-les-idees-experience-client-de-la-semaine-31-aout-au-4-septembre" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-600x450.jpg 600w" /></a>        </figure>
1311            <section>
1312        <header class="entry-header">
1313            <div class="categorie_title">
1314		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1315		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/carrefour-dyson-kailas-les-idees-experience-client-de-la-semaine-31-aout-au-4-septembre"
1316                   title="Carrefour, Dyson, Kailas&#8230; les idées expérience client de la semaine (31 août au 4 septembre)"
1317                   rel="bookmark">
1318                   Carrefour, Dyson, Kailas&#8230; les idées expérience client de la...                </a>
1319            </h2>
1320            <div class="entry-content">
1321                <p>Au menu des idées de la semaine : Carrefour simplifie les courses de ses consommateurs avec l'aide de ChatGPT, Dyson ouvre un nouveau magasin à Delhi et Kailas choisit Chamonix pour sa première boutique en Europe.</p>            </div>
1322                    </header>
1323        <!-- Post Meta Info: Author and Time -->
1324        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1325            <span class="post-author" style="font-weight: bold;">
1326                Par                 <span class="author-name">Justine NORMANT</span>
1327            </span>
1328            <span class="post-time">
1329               5 min            </span>
1330        </footer>
1331    </section>
1332</article><article id="post-36468" class="post-36468 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-donnees-clients-4137 tag-google-264564 tag-spirit tag-ux">
1333            <figure class="entry-thumbnail">
1334            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/veille-internationale-2140/quand-les-donnees-clients-de-spirit-finissent-chez-google-36468" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="Spirit-Airlines" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1334w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Spirit-Airlines-600x450.jpg 600w" /></a>        </figure>
1335            <section>
1336        <header class="entry-header">
1337            <div class="categorie_title">
1338		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1339		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/veille-internationale-2140/quand-les-donnees-clients-de-spirit-finissent-chez-google-36468"
1340                   title="Quand les données clients de Spirit finissent chez Google"
1341                   rel="bookmark">
1342                   Quand les données clients de Spirit finissent chez Google                </a>
1343            </h2>
1344            <div class="entry-content">
1345                <p>La liquidation judiciaire de Spirit Airlines prend une tournure inattendue. Pour dix millions de dollars, Google s'empare des archives de la compagnie aérienne américaine. Une transaction qui braque les projecteurs sur l'exploitation commerciale des échanges du service client pour alimenter l'intelligence artificielle.</p>            </div>
1346                    </header>
1347        <!-- Post Meta Info: Author and Time -->
1348        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1349            <span class="post-author" style="font-weight: bold;">
1350                Par                 <span class="author-name">Jérôme Pouponnot</span>
1351            </span>
1352            <span class="post-time">
1353               3 min            </span>
1354        </footer>
1355    </section>
1356</article><article id="post-36398" class="post-36398 videos type-videos status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-assurance-13486 tag-emotion-client">
1357            <figure class="entry-thumbnail">
1358            <a rel="follow" href="https://www.relationclientmag.fr/videos/cx-impact-risques-climatiques-osiris-mesure-les-emotions-des-assures" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/thumb-79-600x450.jpg 600w" /></a>        </figure>
1359            <section>
1360        <header class="entry-header">
1361            <div class="categorie_title">
1362		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1363		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/videos/cx-impact-risques-climatiques-osiris-mesure-les-emotions-des-assures"
1364                   title="CX Impact – Risques climatiques : OSIRIS mesure les émotions des assurés"
1365                   rel="bookmark">
1366                   CX Impact – Risques climatiques : OSIRIS mesure les émotions des...                </a>
1367            </h2>
1368            <div class="entry-content">
1369                <p>Face à la multiplication des événements climatiques, la relation entre assureurs et assurés est soumise à de nouvelles tensions. Lancé en 2026, l’Observatoire et Scores des Impacts émotionnels liés aux Risques et Sinistres climatiques (OSIRIS) propose une lecture complémentaire de cette relation à travers l’analyse des émotions. Nelly Brossard, co-conceptrice de l’observatoire, et Marie Argence, fondatrice d’Emoticonnect Tech, reviennent sur les enseignements de cette première édition et sur l’intérêt de mieux comprendre les dynamiques émotionnelles des assurés.</p>            </div>
1370                    </header>
1371        <!-- Post Meta Info: Author and Time -->
1372        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1373            <span class="post-author" style="font-weight: bold;">
1374                Par                 <span class="author-name">Elsa GUERIN</span>
1375            </span>
1376            <span class="post-time">
1377               6 min            </span>
1378        </footer>
1379    </section>
1380</article><article id="post-36439" class="post-36439 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-retail-et-experience-client-183163 tag-idees-experience-client-168524 tag-veille-96136">
1381            <figure class="entry-thumbnail">
1382            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/foot-locker-lidl-jd-com-les-idees-experience-client-de-la-semaine-24-au-28-aout" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Design-sans-titre-1-600x450.png 600w" /></a>        </figure>
1383            <section>
1384        <header class="entry-header">
1385            <div class="categorie_title">
1386		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1387		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/foot-locker-lidl-jd-com-les-idees-experience-client-de-la-semaine-24-au-28-aout"
1388                   title="Foot Locker, Lidl, JD.com&#8230; les idées expérience client de la semaine (24 au 28 août)"
1389                   rel="bookmark">
1390                   Foot Locker, Lidl, JD.com&#8230; les idées expérience client de la...                </a>
1391            </h2>
1392            <div class="entry-content">
1393                <p>Au menu des idées de la semaine : Lidl déploie son Scan&Go en Belgique, JD.com présente le premier café 100% piloté par l'IA et Foot Locker veut créer un espace communautaire avec Nike.</p>            </div>
1394                    </header>
1395        <!-- Post Meta Info: Author and Time -->
1396        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1397            <span class="post-author" style="font-weight: bold;">
1398                Par                 <span class="author-name">Justine NORMANT</span>
1399            </span>
1400            <span class="post-time">
1401               4 min            </span>
1402        </footer>
1403    </section>
1404</article><article id="post-36418" class="post-36418 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-banque-5143 tag-intelligence-artificielle-264181 tag-relation-client-356">
1405            <figure class="entry-thumbnail">
1406            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/veille-tribune-2139/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-2-36418" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/06/JDG-1-Copie-e1782205501394-600x450.jpg 600w" /></a>        </figure>
1407            <section>
1408        <header class="entry-header">
1409            <div class="categorie_title">
1410		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille &amp; Tribune" >#Veille &amp; Tribune </a> 
1411		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/veille-tribune-2139/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-2-36418"
1412                   title="[Tribune] Le Proactive Banking ouvre une nouvelle ère pour la relation client bancaire"
1413                   rel="bookmark">
1414                   [Tribune] Le Proactive Banking ouvre une nouvelle ère pour la...                </a>
1415            </h2>
1416            <div class="entry-content">
1417                <p>L'intelligence artificielle ne transforme pas seulement les outils de relation client. Elle conduit les banques à repenser leur organisation autour d'une intelligence partagée entre agences, centres de relation client et canaux digitaux. C'est l'un des principaux enseignements du Gartner Hype Cycle for Banking Customer Experience 2026.</p>            </div>
1418                    </header>
1419        <!-- Post Meta Info: Author and Time -->
1420        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1421            <span class="post-author" style="font-weight: bold;">
1422                Par                 <span class="author-name">Jean-Denis Garo, VP Global...</span>
1423            </span>
1424            <span class="post-time">
1425               4 min            </span>
1426        </footer>
1427    </section>
1428</article><article id="post-36401" class="post-36401 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 tag-carrefour-168781 tag-economie-168044 tag-outsourcing-513">
1429            <figure class="entry-thumbnail">
1430            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/carrefour-va-fermer-son-centre-de-relation-client-a-saint-etienne-36401" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1430w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Les-idees-experience-client-avril-6-F-3-600x450.jpg 600w" /></a>        </figure>
1431            <section>
1432        <header class="entry-header">
1433            <div class="categorie_title">
1434		<a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratégies" >#Stratégies </a> 
1435		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/carrefour-va-fermer-son-centre-de-relation-client-a-saint-etienne-36401"
1436                   title="Carrefour va fermer son centre de relation client à Saint-Étienne"
1437                   rel="bookmark">
1438                   Carrefour va fermer son centre de relation client à Saint-Étienne                </a>
1439            </h2>
1440            <div class="entry-content">
1441                <p>Carrefour prévoit de fermer le 22 décembre 2026 son centre de relation client de Saint-Étienne. Cette décision pourrait entraîner la suppression de 99 postes et s’inscrit dans un projet de regroupement des activités sur d’autres sites du groupe.</p>            </div>
1442                    </header>
1443        <!-- Post Meta Info: Author and Time -->
1444        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1445            <span class="post-author" style="font-weight: bold;">
1446                Par                 <span class="author-name">Elsa GUERIN</span>
1447            </span>
1448            <span class="post-time">
1449               2 min            </span>
1450        </footer>
1451    </section>
1452</article><article id="post-36384" class="post-36384 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-bouygues-telecom-855 tag-experience-client-14818 tag-fidelisation-client-28880">
1453            <figure class="entry-thumbnail">
1454            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-le-prix-au-coeur-de-lexperience-client-36384" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="Bouygues-Telecom" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/08/Bouygues-Telecom-e1787053057600-333x250.jpg 333w" /></a>        </figure>
1455            <section>
1456        <header class="entry-header">
1457            <div class="categorie_title">
1458		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille &amp; Tribune" >#Veille &amp; Tribune </a> 
1459		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/bouygues-telecom-le-prix-au-coeur-de-lexperience-client-36384"
1460                   title="Bouygues Telecom : le prix au cœur de l&rsquo;expérience client"
1461                   rel="bookmark">
1462                   Bouygues Telecom : le prix au cœur de l&rsquo;expérience client                </a>
1463            </h2>
1464            <div class="entry-content">
1465                <p>Face à une inflation qui pèse sur le budget des ménages, Bouygues Telecom a mis en place une garantie de prix sur ses terminaux neufs. En remboursant la différence constatée chez la concurrence, Bouygues Telecom renforce sa relation client par une promesse de transparence et de sérénité.</p>            </div>
1466                    </header>
1467        <!-- Post Meta Info: Author and Time -->
1468        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1469            <span class="post-author" style="font-weight: bold;">
1470                Par                 <span class="author-name">Jérôme Pouponnot</span>
1471            </span>
1472            <span class="post-time">
1473               2 min            </span>
1474        </footer>
1475    </section>
1476</article><article id="post-36380" class="post-36380 post type-post status-publish format-standard has-post-thumbnail hentry category-strategies-1255 category-veille-tribune-2139 tag-banque-en-ligne-3087 tag-directeur-relation-client-168186 displayed_authors-jean-denis-garo displayed_authors-odigo displayed_authors-vp-global-marketing-communication">
1477            <figure class="entry-thumbnail">
1478            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-36380" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/04/JDG-1-Copie-e1777457169494-600x450.jpg 600w" /></a>        </figure>
1479            <section>
1480        <header class="entry-header">
1481            <div class="categorie_title">
1482		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-tribune-2139" title = "actualités Veille &amp; Tribune" >#Veille &amp; Tribune </a> 
1483		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/tribune-le-proactive-banking-ouvre-une-nouvelle-ere-pour-la-relation-client-bancaire-36380"
1484                   title="[Tribune] Le Proactive Banking ouvre une nouvelle ère pour la relation client bancaire"
1485                   rel="bookmark">
1486                   [Tribune] Le Proactive Banking ouvre une nouvelle ère pour la...                </a>
1487            </h2>
1488            <div class="entry-content">
1489                <p>L'intelligence artificielle ne transforme pas seulement les outils de relation client. Elle conduit les banques à repenser leur organisation autour d'une intelligence partagée entre agences, centres de relation client et canaux digitaux. C'est l'un des principaux enseignements du Gartner Hype Cycle for Banking Customer Experience 2026.</p>            </div>
1490                    </header>
1491        <!-- Post Meta Info: Author and Time -->
1492        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1493            <span class="post-author" style="font-weight: bold;">
1494                Par                 <span class="author-name">Jean-Denis Garo, odigo, VP Global...</span>
1495            </span>
1496            <span class="post-time">
1497               4 min            </span>
1498        </footer>
1499    </section>
1500</article><article id="post-36340" class="post-36340 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-10-idees-retail-et-experience-client-183163 tag-idees-experience-client-168524 tag-veille-96136">
1501            <figure class="entry-thumbnail">
1502            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/gibson-the-ordinary-sephora-les-idees-experience-client-de-la-semaine-27-au-31-ju
1502illet" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-3-600x450.jpg 600w" /></a>        </figure>
1503            <section>
1504        <header class="entry-header">
1505            <div class="categorie_title">
1506		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1507		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/gibson-the-ordinary-sephora-les-idees-experience-client-de-la-semaine-27-au-31-juillet"
1508                   title="Gibson, The Ordinary, Sephora&#8230; les idées expérience client de la semaine (27 au 31 juillet)"
1509                   rel="bookmark">
1510                   Gibson, The Ordinary, Sephora&#8230; les idées expérience client de...                </a>
1511            </h2>
1512            <div class="entry-content">
1513                <p>Au menu des idées de la semaine : Gibson dévoilera en octobre un nouveau concept de vente à Miami, The Ordinary débarque à Paris avec sa première boutique et Sephora ouvre sa première petite surface.</p>            </div>
1514                    </header>
1515        <!-- Post Meta Info: Author and Time -->
1516        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1517            <span class="post-author" style="font-weight: bold;">
1518                Par                 <span class="author-name">Justine NORMANT</span>
1519            </span>
1520            <span class="post-time">
1521               4 min            </span>
1522        </footer>
1523    </section>
1524</article><article id="post-36348" class="post-36348 event type-event status-publish has-post-thumbnail hentry category-marketing-client-1251 category-strategies-1255 category-techno-ux-1256">
1525            <figure class="entry-thumbnail">
1526            <a rel="follow" href="https://www.relationclientmag.fr/evenement/cx-la-matinale-ia-le-futur-de-lexperience-client" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-20.png 300w" /></a>        </figure>
1527            <section>
1528        <header class="entry-header">
1529            <div class="categorie_title">
1530		<a href="https://www.relationclientmag.fr/thematique/strategies-1255" title = "actualités Stratégies" >#Stratégies </a> 
1531		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/evenement/cx-la-matinale-ia-le-futur-de-lexperience-client"
1532                   title="CX La Matinale &#8211; IA, le futur de l&rsquo;expérience client"
1533                   rel="bookmark">
1534                   CX La Matinale &#8211; IA, le futur de l&rsquo;expérience client                </a>
1535            </h2>
1536            <div class="entry-content">
1537                            </div>
1538                    </header>
1539        <!-- Post Meta Info: Author and Time -->
1540        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1541            <span class="post-author" style="font-weight: bold;">
1542                Par                 <span class="author-name">Marine-Alizé Lagoidet</span>
1543            </span>
1544            <span class="post-time">
1545                min            </span>
1546        </footer>
1547    </section>
1548</article><article id="post-36316" class="post-36316 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-cx-impact tag-experience-client-14818 tag-relation-client-356">
1549            <figure class="entry-thumbnail">
1550            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/best-of-retour-sur-les-emissions-du-premier-semestre-2026" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-2-600x450.jpg 600w" /></a>        </figure>
1551            <section>
1552        <header class="entry-header">
1553            <div class="categorie_title">
1554		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1555		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/best-of-retour-sur-les-emissions-du-premier-semestre-2026"
1556                   title="[CX impact] Retour sur les émissions du premier semestre 2026"
1557                   rel="bookmark">
1558                   [CX impact] Retour sur les émissions du premier semestre 2026                </a>
1559            </h2>
1560            <div class="entry-content">
1561                <p>En 2026, CX Impact explore les grandes tendances et transformations de l’expérience client à travers des interviews et masterclass avec des leaders de tous secteurs. Retour sur un premier semestre riche en enseignements et en inspirations !</p>            </div>
1562                    </header>
1563        <!-- Post Meta Info: Author and Time -->
1564        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1565            <span class="post-author" style="font-weight: bold;">
1566                Par                 <span class="author-name">Justine NORMANT</span>
1567            </span>
1568            <span class="post-time">
1569               6 min            </span>
1570        </footer>
1571    </section>
1572</article><article id="post-36271" class="post-36271 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-grandes-interviews-2137 category-strategies-1255 tag-fidelisation-409 tag-personnalisation-514 tag-relation-client-356">
1573            <figure class="entry-thumbnail">
1574            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/best-of-top-10-des-interviews-du-premier-semestre-2026-a-ne-pas-manquer" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1574w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-600x450.jpg 600w" /></a>        </figure>
1575            <section>
1576        <header class="entry-header">
1577            <div class="categorie_title">
1578		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/grandes-interviews-2137" title = "actualités Grandes interviews" >#Grandes interviews </a> 
1579		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/best-of-top-10-des-interviews-du-premier-semestre-2026-a-ne-pas-manquer"
1580                   title="[Best of] Top 10 des interviews du premier semestre 2026 à ne pas manquer !"
1581                   rel="bookmark">
1582                   [Best of] Top 10 des interviews du premier semestre 2026 à ne pas...                </a>
1583            </h2>
1584            <div class="entry-content">
1585                <p>Intelligence artificielle, personnalisation, omnicanalité, fidélisation... Le premier semestre 2026 a confirmé la profonde transformation de la relation client, entre accélération technologique et retour de l’humain au cœur des échanges. Retour sur les interviews incontournables de ces derniers mois.</p>            </div>
1586                    </header>
1587        <!-- Post Meta Info: Author and Time -->
1588        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1589            <span class="post-author" style="font-weight: bold;">
1590                Par                 <span class="author-name">Justine NORMANT</span>
1591            </span>
1592            <span class="post-time">
1593               6 min            </span>
1594        </footer>
1595    </section>
1596</article><article id="post-36296" class="post-36296 diaporamas type-diaporamas status-publish has-post-thumbnail hentry category-strategies-1255 category-veille-internationale-2140 tag-experience-client-14818 tag-idees-experience-client-168524 tag-veille-96136">
1597            <figure class="entry-thumbnail">
1598            <a rel="follow" href="https://www.relationclientmag.fr/diaporamas/decathlon-adidas-myntra-les-idees-experience-client-de-la-semaine-20-au-24-juillet" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/Design-sans-titre-1-600x450.jpg 600w" /></a>        </figure>
1599            <section>
1600        <header class="entry-header">
1601            <div class="categorie_title">
1602		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/veille-internationale-2140" title = "actualités Veille Internationale" >#Veille Internationale </a> 
1603		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/diaporamas/decathlon-adidas-myntra-les-idees-experience-client-de-la-semaine-20-au-24-juillet"
1604                   title="Decathlon, Adidas, Myntra&#8230; les idées expérience client de la semaine (20 au 24 juillet)"
1605                   rel="bookmark">
1606                   Decathlon, Adidas, Myntra&#8230; les idées expérience client de la...                </a>
1607            </h2>
1608            <div class="entry-content">
1609                <p>Au menu des idées de la semaine : Decathlon dévoile dans 700 magasins ses étiquettes électroniques, Adidas présente un concept de magasin immersif au Mall of America ainsi qu'un concept de vente expérientielle à Séoul et Myntra accélère son adoption de l'IA.</p>            </div>
1610                    </header>
1611        <!-- Post Meta Info: Author and Time -->
1612        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1613            <span class="post-author" style="font-weight: bold;">
1614                Par                 <span class="author-name">Justine NORMANT</span>
1615            </span>
1616            <span class="post-time">
1617               4 min            </span>
1618        </footer>
1619    </section>
1620</article><article id="post-36259" class="post-36259 post type-post status-publish format-standard has-post-thumbnail hentry category-cas-clients-2136 category-strategies-1255 tag-experience-client-omnicanal-168022 tag-mellow-yellow tag-retail-28882">
1621            <figure class="entry-thumbnail">
1622            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/mellow-yellow-conquerir-de-nouveaux-territoires-sans-perdre-son-adn-36259" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100vw, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-120x90.png" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-120x90.png 120w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-684x513.png 684w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-440x330.png 440w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-300x225.png 300w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-422x315.png 422w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-196x147.png 196w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-333x250.png 333w, https://www.relationclientmag.fr/wp-content/uploads/2026/07/thumbnail_image-1-600x450.png 600w" /></a>        </figure>
1623            <section>
1624        <header class="entry-header">
1625            <div class="categorie_title">
1626		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 
1627		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/mellow-yellow-conquerir-de-nouveaux-territoires-sans-perdre-son-adn-36259"
1628                   title="Mellow Yellow : conquérir de nouveaux territoires sans perdre son ADN"
1629                   rel="bookmark">
1630                   Mellow Yellow : conquérir de nouveaux territoires sans perdre son ADN                </a>
1631            </h2>
1632            <div class="entry-content">
1633                <p>Dans un marché de la chaussure en pleine mutation, Mellow Yellow accélère son développement. Entre conquête territoriale, digitalisation, fabrication responsable et ouverture internationale, la marque entend grandir tout en préservant son identité.</p>            </div>
1634                    </header>
1635        <!-- Post Meta Info: Author and Time -->
1636        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1637            <span class="post-author" style="font-weight: bold;">
1638                Par                 <span class="author-name">Elsa GUERIN</span>
1639            </span>
1640            <span class="post-time">
1641               5 min            </span>
1642        </footer>
1643    </section>
1644</article><article id="post-36230" class="post-36230 post type-post status-publish format-standard has-post-thumbnail hentry category-barometre-etude-2151 category-cas-clients-2136 category-marketing-client-1251 category-strategies-1255 tag-assurance-13486 tag-banque-5143 tag-wero">
1645            <figure class="entry-thumbnail">
1646            <a rel="follow" href="https://www.relationclientmag.fr/strategies-1255/banque-assurance-le-nouvel-age-de-lexperience-client-36230" title=""><img width="120" height="90" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="attachment-listing size-listing lazy-load  wp-post-image" alt="" decoding="async" loading="lazy" sizes="auto, (max-width: 120px) 100v
1646w, 120px" data-src="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-120x90.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-120x90.jpg 120w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-684x513.jpg 684w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-440x330.jpg 440w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-300x225.jpg 300w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-422x315.jpg 422w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-196x147.jpg 196w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-333x250.jpg 333w, https://www.relationclientmag.fr/wp-content/uploads/2025/08/Salesforce-anticipe-tendances-intelligence-artificielle-generative-pour-F-600x450.jpg 600w" /></a>        </figure>
1647            <section>
1648        <header class="entry-header">
1649            <div class="categorie_title">
1650		<a href="https://www.relationclientmag.fr/thematique/strategies-1255/cas-clients-2136" title = "actualités Cas clients" >#Cas clients </a> 
1651		</div><h2 class="entry-title">                <a href="https://www.relationclientmag.fr/strategies-1255/banque-assurance-le-nouvel-age-de-lexperience-client-36230"
1652                   title="Banque-assurance : le nouvel âge de l’expérience client"
1653                   rel="bookmark">
1654                   Banque-assurance : le nouvel âge de l’expérience client                </a>
1655            </h2>
1656            <div class="entry-content">
1657                <p>La banque-assurance a développé une proximité avec ses clients que bien d'autres secteurs lui envient. Elle doit toutefois continuer à innover dans un environnement très fragmenté et de plus en plus réglementé. Les acteurs traditionnels comme les nouveaux entrants se préparent à de nouvelles évolutions, portées par l'IA, qui pourraient rebattre les cartes. Enquête.</p>            </div>
1658                    </header>
1659        <!-- Post Meta Info: Author and Time -->
1660        <footer class="entry-footer" style="display: flex; justify-content: space-between; margin-top: 10px;">
1661            <span class="post-author" style="font-weight: bold;">
1662                Par                 <span class="author-name">Christine Monfort</span>
1663            </span>
1664            <span class="post-time">
1665               8 min            </span>
1666        </footer>
1667    </section>
1668</article><link rel='stylesheet' id='kamino-pagination-css' href='https://www.relationclientmag.fr/wp-content/themes/kamino/assets/dot-net/css/kamino-pagination.css?ver=1790163539' media='all' />
1669<div class="kamino-pagination">
1670<span aria-current="page" class="page-numbers current">1</span>
1671<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/2">2</a>
1672<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/3">3</a>
1673<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/4">4</a>
1674<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/5">5</a>
1675<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/6">6</a>
1676<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/7">7</a>
1677<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/8">8</a>
1678<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/9">9</a>
1679<div class="kamino-pagination-list hidden">
1680<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/10">10</a>
1681<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/20">20</a>
1682<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/30">30</a>
1683<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/40">40</a>
1684<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/50">50</a>
1685<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/60">60</a>
1686<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/70">
168670</a>
1687<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/80">80</a>
1688<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/90">90</a>
1689<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/100">100</a>
1690<a class="page-numbers" href="https://www.relationclientmag.fr/thematique/strategies-1255/page/127">127</a>
1691</div>
1692<button type="button" class="kamino-pagination-read-more" data-plus="Voir plus" data-moins="Voir moins">Voir plus</button>
1693</div>								</div>
1694			    <div class="grid-336 col-33">
1695        <div class='side-wrap' style="min-height:700px">
1696            <style>#div-gpt-ad-DESKTOP_MPU-1{min-width:300px;min-height:600px;}@media only screen and (min-width:1024px){#div-gpt-ad-DESKTOP_MPU-1{min-width:300px;min-height:600px;}}@media only screen and (min-width:800px) and (max-width:1023px){#div-gpt-ad-DESKTOP_MPU-1{min-width:300px;min-height:600px;}}@media only screen and (min-width:468px) and (max-width:799px){#div-gpt-ad-DESKTOP_MPU-1{min-width:320px;min-height:600px;}}@media only screen and (min-width:320px) and (max-width:467px){#div-gpt-ad-DESKTOP_MPU-1{min-width:320px;min-height:600px;}}@media only screen and (min-width:300px) and (max-width:319px){#div-gpt-ad-DESKTOP_MPU-1{min-width:300px;min-height:600px;}}</style><div class="placeholder-dfp_ad desktop" data-id="div-gpt-ad-DESKTOP_MPU-1"><div id="div-gpt-ad-DESKTOP_MPU-1" class="lazyload-ad dfp_ad div-gpt-ad-DESKTOP_MPU-1 desktop" height></div></div>
1696<script type="text/javascript">var device = "desktop";if(dfp_device_view == device || device == "all") {var screensize = document.documentElement.clientWidth;if (screensize  < 1800) {var minscreenwidth = "1280";} else {var minscreenwidth = "1920";}var u_company = "n/a";var u_job_description = "n/a";var u_company_size = "n/a";var u_industry = "n/a";googletag.cmd.push(function() {var infinite_scroll = false;if("" != ""){infinite_scroll = true;if(hutt_original_page_id != ""){hutt_original_page_id = "";hutt_defineSlot_slot_object_infinite_scroll = [];}}var slot = googletag.defineSlot("/21776091245/relationclientmag-fr/articles/strategies-1255",[[300, 250], [300, 600]], "div-gpt-ad-DESKTOP_MPU-1").setTargeting("pos", 1).setTargeting("min_width", minscreenwidth).setTargeting("job_description", u_job_description).setTargeting("company_size", u_company_size).setTargeting("industry", u_industry).setTargeting("company", u_company).addService(googletag.pubads());var mapping = googletag.sizeMapping().addSize([1024,0], [[300, 250], [300, 600]]).addSize([800,0], [[300, 250], [300, 600]]).addSize([468,0], [[300, 250], [300, 600],[320,50]]).addSize([320,0], [[300, 250], [300, 600],[320,50]]).addSize([300,0], [[300, 250], [300, 600]]).addSize([0,0], []).build(); slot.defineSizeMapping(mapping);if(infinite_scroll == true){hutt_defineSlot_slot_object_infinite_scroll.push( slot );}var size = "[[300, 250], [300, 600]]";size = size.replace(/\s+/g, "");hutt_defineSlot["div-gpt-ad-DESKTOP_MPU-1"] = {};hutt_defineSlot["div-gpt-ad-DESKTOP_MPU-1"]["size"] = size;hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MPU-1"] = {};hutt_defineSlot_slot_object["div-gpt-ad-DESKTOP_MPU-1"]["slot"] = slot;googletag.setConfig({singleRequest: true});googletag.setConfig({collapseDiv: "ON_NO_FILL"});googletag.setConfig({disableInitialLoad: true});googletag.enableServices();googletag.display("div-gpt-ad-DESKTOP_MPU-1");});}</script>
1696            
1697        </div>
1698        
1699        
1700        
1700<script type="text/javascript">
1701            (function ($) {
1702
1703                $(function() {
1704                    // Display well all MPU by modifying the margin top
1705                    // first MPU will be at top
1706                    // Last one in the bottom
1707                    // Middle in the middle
1708                    var wrapper = $('.grid-336')
1709                    , content = $('.grid-684')
1710                    , contentHeight = $(content).outerHeight(true) - 200
1711                    , adNumber = $(wrapper).find('.side-wrap').length
1712                    , sideWrapHeight = contentHeight / adNumber;
1713
1714                    $('.side-wrap').css({'min-height' : sideWrapHeight});
1715                });
1716            }(jQuery));
1717        </script>
1717
1718    </div>
1719    		</div>
1720		
1721	</section><!-- #content -->
1722		
1722<script>
1723		jQuery(document).ready(function () {
1724			var ellipses = "...";
1725			var moretext = "En savoir plus";
1726			var lesstext = "Réduire";  
1727			jQuery(".less-description").each(function () {	
1728				var content = jQuery(this).html();
1729				if(content.indexOf('<p><span id="more"></span></p>') == -1){
1730					var html = toShow ;
1731				}
1732				else {
1733					var toShow = content.substr(0, content.indexOf('<p><span id="more"></span></p>'));
1734					var toHide = content.substr(content.indexOf('<p><span id="more"></span></p>') + 30);
1735					var html = toShow + '<span class="moreellipses">' + ellipses + '</span><span class="morecontent"><span>' + toHide + '</span> <a href="/" class="morelink">' + moretext + '</a></span>';
1736				}
1737				jQuery(this).html(html);
1738			});
1739			
1740			jQuery(".morelink").click(function () {
1741				if (jQuery(this).hasClass("less")) {
1742					jQuery(this).removeClass("less");
1743					jQuery(this).html(moretext);
1744				} else {
1745					jQuery(this).addClass("less");
1746					jQuery(this).html(lesstext);
1747				}
1748				jQuery(this).parent().prev().toggle();
1749				jQuery(this).prev().toggle();
1750				return false;
1751			});
1752
1753			// ASEO-121 : limiting characters title article
1754			jQuery(".title-article").text(function(i, titel) {
1755    				return (titel.length > 47) ? titel.substring(0, 47) + '..' : titel;
1756  			})
1757
1758		});
1759	</script>
1759
1760
1761
1762<div class="before_footer"> <link rel="stylesheet" id="kamino-newsletter-css" href="https://www.relationclientmag.fr/wp-content/plugins/kamino-newsletter/assets/css/style.css?ver=1.1.1" type="text/css" media="all">
1763<div class="kamino-newsletter kamino-newsletter--full">
1764    <form class="kamino-newsletter__form" method="post">
1765        <div class="kamino-newsletter__icon">
1766            <img src="https://www.relationclientmag.fr/wp-content/plugins/kamino-newsletter/assets/img/mail-icon.svg" alt="">
1767        </div>
1768
1769        <div class="kamino-newsletter__text">
1770                            <h3 class="kamino-newsletter__title">Inscrivez-vous à la Newsletter</h3>
1771                <p class="kamino-newsletter__subtitle">pour recevoir les dernières actualités</p>
1772                    </div>
1773
1774        <div class="kamino-newsletter__input">
1775            <input type="email" name="email" placeholder="Votre adresse email" required>
1776            <button type="submit" class="kamino-newsletter__submit">OK</button>
1777        </div>
1778
1779                    <input type="hidden" name="origine" value="footer_newsletter">
1780        
1781                    <input type="hidden" name="Newsletter[]" value="1">
1782                    <input type="hidden" name="Newsletter[]" value="33">
1783        
1784        <input type="text" name="website" value="" tabindex="-1" autocomplete="off" class="kamino-newsletter__honeypot" aria-hidden="true">
1785        <input type="hidden" name="recaptcha_token" class="kamino-recaptcha-token" value="">
1786
1787        <div class="kamino-newsletter-msg"></div>
1788    </form>
1789</div>
1790    <section class="ecommerce-magazine-offers wrapper">
1791        <div class="ecommerce-magazine-offers__grid">
1792                        <div class="ecommerce-magazine-offers__image">
1793                                    <img class="lazy-load " data-src="https://www.relationclientmag.fr/wp-content/uploads/2026/09/COUV_RC157-scaled.jpg" data-srcset="https://www.relationclientmag.fr/wp-content/uploads/2026/09/COUV_RC157-scaled.jpg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="Magazine Action Commerciale" width="160" height="211">
1794                            </div>
1795                        <div class="ecommerce-magazine-offers__content">
1796                <p class="title">Abonnez-vous à Relation Client Mag et accédez en avant-première à des <strong>dossiers exclusifs !</strong></p>
1797                            </div>
1798        </div>
1799
1800        <div class="ecommerce-magazine-offers__cards">
1801                            <div class="offer-card offer-1_year">
1802                    <div class="offer-card__header">PASS 1 AN</div>
1803                    <div class="offer-card__body">
1804                        <p class="offer-description">Recevez votre magazine en <strong>papier + format PDF</strong> (4 numéros) et accédez aux contenus premium</p>
1805                        <p class="offer-price">
1806                                                            <span class="original-price">168€/an</span>
1807                                                        <span class="price">154€/an</span>
1808                        </p>
1809                        <p class="offer-benefit">Bénéficiez du <span>premier mois offert</span><br> pour un règlement immédiat</p>
1810                        <a class="offer-cta" href="https://boutique.netmedia.group/common/product-subscription/284?utm_source=ABO_RC_SITEMEDIA&#038;utm_medium=ABO_RC_SITEMEDIA&#038;utm_campaign=ABO&utm_medium=Footer_site" target='_blank'>
1811                            J'EN PROFITE                        </a>
1812                    </div>
1813                </div>
1814                            <div class="offer-card offer-2_years">
1815                    <div class="offer-card__header">PASS 2 ANS</div>
1816                    <div class="offer-card__body">
1817                        <p class="offer-description">Abonnement <strong>papier + format PDF (8 numéros)</strong> et accédez aux contenus premium</p>
1818                        <p class="offer-price">
1819                                                            <span class="original-price">336€/2 ans</span>
1820                                                        <span class="price">302,40€/2 ans</span>
1821                        </p>
1822                        <p class="offer-benefit">Bénéficiez du <span>-10% de réduction</span><br> pour un règlement immédiat</p>
1823                        <a class="offer-cta" href="https://boutique.netmedia.group/common/product-subscription/286?utm_source=ABO_RC_SITEMEDIA&#038;utm_medium=ABO_RC_SITEMEDIA&#038;utm_campaign=ABO&utm_medium=Footer_site" target='_blank'>
1824                            J'EN PROFITE                        </a>
1825                    </div>
1826                </div>
1827                    </div>
1828    </section>
1829 </div>
1830
1831<div id="infinite-scroll-marker-end" style="display: none;"></div>
1832    </div><!-- #main -->
1833
1834</div><!-- #page -->
1835<footer id="footer" class="site-footer-v3" role="contentinfo">
1836    
1837    <div class="wrapper">
1838        <aside id="custom_html-1" class="widget_text widget widget_custom_html about"><div class="widget-title">About</div><div class="textwidget custom-html-widget">RelationclientMag.fr et le magazine Relation Client sont les médias leader en France de l’information B2B et de l’animation de la communauté des professionnels de l’expérience client.</div></aside><aside id="nav_menu-1" class="widget widget_nav_menu"><div class="menu-menu-footer-1-container"><ul id="menu-menu-footer-1" class="menu"><li id="menu-item-31938" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31938"><a href="/archive/2">Actualités</a></li>
1839<li id="menu-item-31939" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31939"><a href="/thematique/relationclientmag-tv-1313">Relationclientmag TV</a></li>
1840<li id="menu-item-31940" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31940"><a href="/definitions-glossaire/a">Glossaire</a></li>
1841<li id="menu-item-31941" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31941"><a href="https://fiches-pratiques.relationclientmag.fr">Fiches pratiques</a></li>
1842<li id="menu-item-31942" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31942"><a href="/evenement">Événements</a></li>
1843</ul></div></aside><aside id="nav_menu-2" class="widget widget_nav_menu"><div class="menu-menu-footer-2-container"><ul id="menu-menu-footer-2" class="menu"><li id="menu-item-31944" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31944"><a href="https://ressources.relationclientmag.fr">Livres blancs</a></li>
1844<li id="menu-item-31945" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31945"><a href="https://ressources.relationclientmag.fr/webinar">Webinars</a></li>
1845<li id="menu-item-31943" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31943"><a href="/hub">Espaces Partenaires</a></li>
1846</ul></div></aside>        <aside class="widget widget_text card-contacts-rs">
1847            <div class="textwidget">
1848                <div class="contacts-links bloc-contacts">
1849                    <p class="titre">Contacts</p>
1850                    <ul id="menu-menu-footer-contacts" class="nav-menus"><li id="menu-item-31946" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31946"><a href="/editialis/contact/4">La rédaction</a></li>
1851<li id="menu-item-31947" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-31947"><a href="/editialis/contact/3">La régie</a></li>
1852<li id="menu-item-32543" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-32543"><a href="/editialis/contact">Les équipes</a></li>
1853</ul>                </div>
1854                <div class="contacts-links bloc-rs">
1855                    <p class="titre">Nous suivre</p>
1856                    <ul class="nav-menus">
1857                                                            <li>
1858                                        <a class="icon linkedin-icon" href="https://www.linkedin.com/showcase/relation-client-mag" rel="nofollow" target="_blank" >
1859                                            <img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/icons/linkedin-icon.svg" alt="LinkedIn">
1860                                        </a>
1861                                    </li>
1862                                                                    <li>
1863                                        <a class="icon rss-icon" href="http://www.relationclientmag.fr/feed" rel="nofollow" target="_blank" >
1864                                            <img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/icons/rss-icon.svg" alt="RSS">
1865                                        </a>
1866                                    </li>
1867                                                    </ul>
1868                </div>
1869            </div>
1870        </aside>
1871            </div>
1872    <div class="site-info">
1873    <div class="wrapper">
1874        <div class="site-info--logos-ctr">
1875            <span class="site-info--title">Retrouvez tous les sites<a href="https://www.netmedia.group/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/netmedia_group_2023_footer.svg" alt="" loading="lazy"></a></span>
1876            <ul class="site-info--logos">
1877                                    <li><a href="https://www.e-marketing.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/e-marketing.webp" alt="E-marketing.fr" loading="lazy">E-marketing.fr</a></li>
1878                                    <li><a href="https://www.ecommercemag.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/ecommercemag.webp" alt="Ecommercemag.fr" loading="lazy">Ecommercemag.fr</a></li>
1879                                    <li><a href="https://www.relationclientmag.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/relationclientmag.webp" alt="RelationClientMag.fr" loading="lazy">RelationClientMag.fr</a></li>
1880                                    <li><a href="https://www.beaboss.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/beaboss.webp" alt="Beaboss.fr" loading="lazy">Beaboss.fr</a></li>
1881                                    <li><a href="https://www.decision-achats.fr/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/decision-achats.webp" alt="Decision-Achats.fr" loading="lazy">Decision-Achats.fr</a></li>
1882                                    <li><a href="https://www.daf-mag.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/daf-mag.webp" alt="DAF-mag.fr" loading="lazy">DAF-mag.fr</a></li>
1883                                    <li><a href="https://www.actionco.fr" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/actionco.webp" alt="Actionco.fr" loading="lazy">Actionco.fr</a></li>
1884                                    <li><a href="https://www.silicon.fr/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/silicon.webp" alt="Silicon.fr" loading="lazy">Silicon.fr</a></li>
1885                                    <li><a href="https://www.channelbiz.fr/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/channelbiz.webp" alt="Channelbiz.fr" loading="lazy">Channelbiz.fr</a></li>
1886                                    <li><a href="https://www.itespresso.fr/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/itespresso.webp" alt="Itespresso.fr" loading="lazy">Itespresso.fr</a></li>
1887                                    <li><a href="https://supply-chain.net/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/supply-chain.webp" alt="Supply-chain.net" loading="lazy">Supply-chain.net</a></li>
1888                                    <li><a href="https://www.zdnet.de/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/zdnet.webp" alt="Zdnet.de" loading="lazy">Zdnet.de</a></li>
1889                                    <li><a href="https://www.silicon.co.uk/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/silicon.webp" alt="Silicon.co.uk" loading="lazy">Silicon.co.uk</a></li>
1890                                    <li><a href="https://www.silicon.es/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/silicon.webp" alt="Silicon.es" loading="lazy">Silicon.es</a></li>
1891                                    <li><a href="https://www.silicon.de/" target="_blank"><img src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/images/netmedia-group-websites/silicon.webp" alt="Silicon.de" loading="lazy">Silicon.de</a></li>
1892                            </ul>
1893        </div>
1894        <div class="site-info--menu">
1895            <ul id="menu-menu-footer-bottom" class="nav-menus"><li id="menu-item-31935" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-31935"><a rel="privacy-policy" href="https://www.relationclientmag.fr/politique-confidentialite">Politique de confidentialité</a></li>
1896<li id="menu-item-31936" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-31936"><a href="https://www.relationclientmag.fr/cgu">Conditions Générales d’Utilisation</a></li>
1897<li id="menu-item-31937" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-31937"><a href="https://www.relationclientmag.fr/mentions-legales">Mentions légales</a></li>
1898</ul>        </div>
1899    </div>
1900    <span id="scrollUp"><a id="back-top" class="up_arrow" href="#backTop"> &#8593; </a></span>
1901</div><!-- .site-info -->
1902</footer><!-- #colophon -->
1903
1904<script type="speculationrules">
1905{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp/wp-*.php","/wp/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/kamino/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]}
1906</script>
1906
1907		
1907<script type="text/javascript" >
1908			var link = '<li><a rel="nofollow" href="javascript:Didomi.preferences.show()"> Gérer vos consentements </a></li>';
1909			jQuery("#menu-footer-3, #menu-footer-legal-notices").append(link);
1910
1911			function setConsentCookie(cname, cvalue) {
1912				var d = new Date();
1913				var time = d.getTime();
1914				time += 7 * 24 * 60 * 60 * 1000;
1915				d.setTime(time);
1916				var expires = "expires="+d.toUTCString();
1917				document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/";
1918			}
1919
1920			window.didomiOnReady = window.didomiOnReady || [];
1921			window.didomiOnReady.push(function (Didomi) {
1922				window.didomiEventListeners = window.didomiEventListeners || [];
1923				window.didomiEventListeners.push(
1924					{
1925						event: 'notice.clickagree',
1926						listener: function () {
1927							setConsentCookie("nmd_didomi_consent_status", 1);
1928						}
1929					},
1930					{
1931						event: 'notice.clickdisagree',
1932						listener: function () {
1933							setConsentCookie("nmd_didomi_consent_status", 0);
1934						}
1935					}
1936				);
1937			});
1938
1939		</script>
1939
1940	
1940<script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.relationclientmag.fr\/"},{"@type":"ListItem","position":2,"name":"Stratégies","item":"https:\/\/www.relationclientmag.fr\/thematique\/strategies-1255"}]}</script>
1940
1941                
1941<script type="text/javascript">
1942
1943                    (function ($) {
1944                        var screenWidth = $(window).width();
1945                        if(screenWidth < 751)
1946                            return;
1947                       // var selector = $('#div-gpt-ad-DESKTOP_MPU-1, #div-gpt-ad-DESKTOP_MPU-2, #div-gpt-ad-DESKTOP_MPU-3');
1948                        var selector = $('#div-gpt-ad-DESKTOP_MPU-1');
1949                        if(selector.length && typeof(stickySidebar) !== 'undefined'){
1950                            $(selector).stickySidebar({
1951                                wrapperSelector: '#content'
1952                            });
1953                        }
1954
1955                    }(jQuery));
1956                </script>
1956
1957                
1957<script id="kamino-header-skin-js" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/dot-net/js/header-skin.js?ver=1790163539"></script>
vendor: 1 bytes, line 1957
1957
1958<script id="kamino-pagination-js" src="https://www.relationclientmag.fr/wp-content/themes/kamino/assets/dot-net/js/kamino-pagination.js?ver=1790163539"></script>
vendor: 1 bytes, line 1958
1958
1959<script id="kamino-newsletter-js-js-extra">
1960var kaminoNewsletter = {"ajax_url":"https://www.relationclientmag.fr/wp/wp-admin/admin-ajax.php","nonce":"e1f54857ee","recaptcha":{"site_key":"6LdT9NMrAAAAABCwctEAr5xllu7x2MFfZmyu_kd_","action":"kamino_subscribe"},"i18n":{"ok":"Merci pour votre inscription!","invalid":"Veuillez saisir une adresse e\u2011mail valide."}};
1961//# sourceURL=kamino-newsletter-js-js-extra
1962</script>
vendor: 1 bytes, line 1962
1962
1963<script id="kamino-newsletter-js-js" src="https://www.relationclientmag.fr/wp-content/plugins/kamino-newsletter/assets/js/form.js?ver=1.1.1"></script>
vendor: 86 bytes, lines 1963-1964
1963
1964<script id="google-recaptcha-js" src="https://www.google.com/recaptcha/api.js?render=
19646LdT9NMrAAAAABCwctEAr5xllu7x2MFfZmyu_kd_
vendor: 12 bytes, line 1964
1964"></script>
1965<script type='text/javascript'> 
1966            jQuery(document).ready(function (){
1967                if( typeof LazyLoad !== 'undefined' ){
1968                    var rw_lazyload = new LazyLoad({
1969                        elements_selector: ".lazy-load",
1970                        class_loaded:'lazy-loaded'
1971                
1972                    });
1973                }
1974            });
1975
1976        </script>
1976<!-- FOOTER END -->
1977<script type="text/javascript">
1978    jQuery(document).ready(function() {
1979        // ANW-3 : limiting characters title post editorial popin
1980        jQuery("#editorial-popin .text-editorial").text(function(i, titel) {
1981            return (titel.length > 68) ? titel.substring(0, 68) + '..' : titel;
1982        });
1983
1984        // scroll body to 0px on click
1985        jQuery("#back-top").click(function() {
1986            jQuery('body,html').animate({
1987                scrollTop: 0
1988            }, 800);
1989            return false;
1990        });
1991    });
1992</script>
1992
1993
1994</body>
1995</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.