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37 <style id="wp-custom-css">#gform_wrapper_65 .gform_page_footer .gform_previous_button, 38#gform_wrapper_65 .gform_page_footer .gform_previous_button:hover, 39#gform_wrapper_65 .gform_page_footer .gform_previous_button:focus, 40#gform_wrapper_65 .gform_page_footer .gform_next_button, 41#gform_wrapper_65 .gform_page_footer .gform_next_button:hover, 42#gform_wrapper_65 .gform_page_footer .gform_next_button:focus { 43 background-color: #ffffff !important; 44 color: #0057B8 !important; /* OnPoint blue â swap for exact hex */ 45 border: 1px solid #0057B8 !important; 46 opacity: 1 !important; 47}</style><link rel='stylesheet' id='gforms_reset_css-css' href='https://www.onpointcu.com/wp-content/plugins/gravityforms/legacy/css/formreset.min.css?ver=3.1.2' media='all' /><link rel='stylesheet' id='gforms_formsmain_css-css' href='https://www.onpointcu.com/wp-content/plugins/gravityforms/legacy/css/formsmain.min.css?ver=3.1.2' media='all' /><link rel='stylesheet' id='gforms_ready_class_css-css' href='https://www.onpointcu.com/wp-content/plugins/gravityforms/legacy/css/readyclass.min.css?ver=3.1.2' media='all' /><link rel='stylesheet' id='gforms_browsers_css-css' href='https://www.onpointcu.com/wp-content/plugins/gravityforms/legacy/css/browsers.min.css?ver=3.1.2' media='all' /></head><body class="wp-singular page-template-default page page-id-1394 wp-theme-onpointcu-theme tribe-no-js tec-no-tickets-on-recurring tec-no-rsvp-on-recurring tribe-theme-onpointcu-theme" data-pageid="1394" id="site_body"><div class="hfeed site"><header class="site_header" id="top" aria-label="Main Site Header"><div id="js-pix_consent_backup"></div> <a class="skip-link screen-reader-text" href="#content">Skip to content</a><div class="android-app-popup"> <a href="#" class="close-button">X</a> <a href="https://play.google.com/store/apps/details?id=com.onpointcommunitycreditunion5123.mobile" class="app-icon play-store"> <img 48 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/onpoint-app.svg" 49 height="60" 50 width="80" 51 alt="Onpoint App on Google Play Store" 52 loading="lazy" 53 > </a> <a href="https://apps.apple.com/app/onpoint-new-mobile/id1243092558" class="app-icon app-store"> <img 54 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/onpoint-app.svg" 55 height="60" 56 width="80" 57 alt="Onpoint App on App Store" 58 loading="lazy" 59 > </a><div class="popup-title"> <strong>OnPoint Mobile</strong><br> <span class="popup-description">OnPoint Community CU</span><br> <span class="opacity play-store">PLAY STORE <br></span> <span class="opacity app-store">APP STORE <br></span> <span class="rating"> <img 60 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/feature-appBannerPopup/stars-app.svg" 61 alt="4.5 stars out of five" 62 width="65" 63 height="13" 64 > </span></div> <a href="https://play.google.com/store/apps/details?id=com.onpointcommunitycreditunion5123.mobile" class="app-button play-store">VIEW</a> <a href="https://apps.apple.com/app/onpoint-new-mobile/id1243092558" class="app-button app-store">VIEW</a></div><div 65 id="js-alert_bar" 66 class="alert_bar hidden notice" 67 data-alertbars="[{"alert_bar_name":"Zelle and Bill Pay May be Unavailable","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><span data-teams=\"true\">Zelle and Bill Pay within Digital Banking may be unavailable. We are diligently working to resolve the issue and apologize for the inconvenience.<\/span><\/p>\n"},{"alert_bar_name":"Inclement Weather","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Inclement Weather:<\/strong> Due to inclement weather, some OnPoint branches will be opening late, Friday, February 14. ATMs, Digital Banking, and the Contact Center (800.527.3932) remain available to access your accounts.<\/p>\n"},{"alert_bar_name":"CrowdStrike Outage Update ","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1721379600,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1721415600,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>CrowdStrike Outage Update<\/strong> \u2013 Late yesterday evening, a global cybersecurity vendor ran an update which caused outage issues with millions of Windows machines (computers and servers) around the world, including here at OnPoint. <strong>CrowdStrike has confirmed that this was not\u00a0a cyberattack.<\/strong> All member data and financial records remain secure and were NOT impacted by the incident. Digital Banking and all transactions are operating normally. Some delays may still occur today, so we thank you for your patience and apologize for the inconvenience.<\/p>\n"},{"alert_bar_name":"DNA Maintenance (outage) - Digital banking maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1754433000,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1754438400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><span data-teams=\"true\"><strong>On Tuesday, August 5th, from 11:00 p.m. until 12:00 a.m. Wednesday, August 6th, we will be conducting routine maintenance. Your digital Banking balance and transaction data may not reflect your recent activity, and Zelle will be unavailable. We apologize for any inconvenience.<\/strong><\/span><\/p>\n"},{"alert_bar_name":"Standard Digital Banking Intermittent or Known Outage","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Online Banking may be unavailable, however you can continue to access your accounts through Mobile Banking.<\/strong> We are working to restore service as soon as possible and apologize for any inconvenience.<\/p>\n"},{"alert_bar_name":"Message 04 (Saturday) \u2013 Digital Banking routine maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1752352200,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1752368400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong style=\"font-size: 18px;\">Digital Banking Planned Maintenance<\/strong><span style=\"font-size: 18px;\"> \u2013 On Saturday, July 12, from 9:00 p.m. until 1:00 a.m. PDT, we will be conducting routine digital banking maintenance.<\/span>
67\u00a0During this time, you may experience service interruption. We apologize for any inconvenience and appreciate your patience.<\/p>\n"},{"alert_bar_name":"Message 04 (Sunday) \u2013 Digital Banking routine maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1752438600,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1752454800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Digital Banking Planned Maintenance <\/strong>\u2013 On Sunday, July 13, from 9:00 p.m. until 1:00 a.m. PDT, we will be conducting routine digital banking maintenance. During this time, you may experience service interruption. We apologize for any inconvenience and appreciate your patience.<\/p>\n"},{"alert_bar_name":"Message 04 (Monday) \u2013 Digital Banking routine maintenance - Estatement ","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p>On Monday, March 17th from 8:00 p.m. until 1:30 a.m., we will be conducting routine maintenance to our eStatement software. During this time, access to eStatements may be unavailable. We apologize for the inconvenience.<\/p>\n"},{"alert_bar_name":"Kinsta Web Maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1746667800,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1746680400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p>Beginning Thursday, May 8th from 2am &#8211; 5am, we will be performing scheduled maintenance on onpointcu.com. During this maintenance the website will be unavailable for up to 30 minutes. We apologize for the inconvenience.<\/p>\n"},{"alert_bar_name":"Planned phone maintenance ","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1733410800,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1733436000,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Planned Maintenance<\/strong> \u2013 Onpoint \u2018s phone system will be undergoing maintenance from 8 PM to 10 PM on Thursday, December 5. During this time automated services may be unavailable, including consumer loan applications.<\/p>\n"},{"alert_bar_name":"Digital Banking unavailable - intermittent or unknown","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Digital Banking may be unavailable. <\/strong>We are working to restore service as soon as possible and apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"After outage update","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Digital Banking Update <\/strong>\u2013 All systems have been restored. We are closely monitoring our digital banking system to ensure continued access for our members. We appreciate your patience and thank you for your membership.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"DB available, but high volume slows login process","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Online Banking Delay \u2013 <\/strong>\u00a0Account transfers within Digital Banking may be unavailable. We are working to restore full service as soon as possible and apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"DNA Maintenance - OLB in Stand-in mode and card transactions in store and forward","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1781388000,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1781406000,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><span data-teams=\"true\"><strong>Planned Maintenance<\/strong> &#8211; On Saturday, June 13, from 11:00 p.m. PDT until approximately 3:00 a.m. Sunday, June 14, we will be conducting routine maintenance. Digital Banking balance and transaction data may not reflect your recent activity and will be updated after maintenance is complete. Online transfers, <i>Zelle,<\/i> and Telephone Teller will be unavailable. Funds deposited at ATMs during this time may not be immediately available.<\/span><\/p>\n"},{"alert_bar_name":"Holiday Closure - Martin Luther King Jr. Day","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1768521600,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1768867200,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Monday, January 19 in observance of Martin Luther King Jr. Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures.<\/a><\/p>\n"},{"alert_bar_name":"Holiday Closure - Memorial Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1747994400,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1748303940,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Monday, May 26 in observance of Memorial Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures.<\/a><\/p>\n"},{"alert_bar_name":"Holiday Closure - Presidents' Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1770706800,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1771286340,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Monday, February 16 in observance of Presidents&#8217; Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures.<\/a><\/p>\n"},{"alert_bar_name":"Holiday Closure - New Year Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1766966400,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1767312000,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Thursday, January 1 in observance of New Years Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"Holiday Closure-Christmas ","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1766394000,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1766707140,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and the Contact Center will close early at 3 p.m. on Wednesday, December 24, and remain closed all day on Thursday, December 25, in observance of Christmas. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here for a full list of upcoming holiday closures.<\/a><\/p>\n"},{"alert_bar_name":"Holiday Closure-Veterans Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1762732800,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1762905540,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Tuesday, November 11 in observance of Veterans Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"
67Holiday Closure-Indigenous Peoples' day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1759968000,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1760383800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Monday, October 13 in observance of Indigenous Peoples&#8217; Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"Holiday Closure-Labor Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1724950620,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1788807600,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Monday, September 7 in observance of Labor Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"Holiday Closure-Thanksgiving Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1764115200,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1764284400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Thursday, November 27 in observance of Thanksgiving. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"Holiday Closure-Juneteenth","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1781606086,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1781897400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Friday, June 19 in observance of Juneteenth. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n"},{"alert_bar_name":"Holiday Closure-Independence Day","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1782716400,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1783191600,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>OnPoint branches and our Contact Center will be closed on Saturday, July 4 in observance of Independence Day. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">Click here to see a full list of upcoming OnPoint holiday closures<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Long-Term Digital Banking Outage","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Digital Banking is<\/strong><strong> currently unavailable.<\/strong> Addressing this issue is our highest priority and we will restore service as soon as possible. If you need immediate banking assistance, please consider <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/\">using a local ATM<\/a> to check your balance or <a href=\"https:\/\/www.onpointcu.com\/schedule\/\">scheduling a phone appointment<\/a>
67 for other banking needs. We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Secure Access Code (SAC) delivery issues","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Secure Access Codes Unavailable <\/strong>\u2013 We are experiencing an issue with the delivery of secure access codes via text message. We are working to restore service as soon as possible and apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Secure Access Code (SAC) delivery via phone outage","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Secure Access Codes <\/strong>\u2013 We are experiencing an issue with the delivery of secure access codes via voice phone call. Secure Access Codes can still be used via text message to log in. We are working to restore service as soon as possible and apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Phone hold times longer than usual","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice regarding incoming phone calls<\/strong> &#8211; OnPoint is currently experiencing longer than usual hold times. To reset your Digital Banking password or login ID, please use the &#8220;<a href=\"https:\/\/secure.onpointcu.com\/opccuonline_42\/sdk\/IDologyAutoEnrollmentE2E\/ForgotLogin\">Forgot login ID<\/a>&#8221; or &#8220;<a href=\"https:\/\/secure.onpointcu.com\/opccuonline_42\/uux.aspx#\/login\/resetPasswordUsername\">Forgot password<\/a>&#8221; links. We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Stimulus Checks arriving, Digital Banking fully operational","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Stimulus Check Update <\/strong>\u2013 If you have not received your American Rescue Plan stimulus check, please log into Digital Banking or visit <a href=\"https:\/\/www.irs.gov\/coronavirus\/get-my-payment\">irs.gov\/coronavirus\/get-my-payment<\/a> to find out your status, and confirm if your payment will be provided through direct deposit, check or debit card.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Incoming phone calls down","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice regarding incoming phone calls<\/strong> &#8211; OnPoint is currently experiencing technical issues that are affecting incoming phone calls. We are aware of the problem and are working diligently to restore full service as soon as possible. We apologize for the inconvenience and appreciate your patience. Thank y
67ou.<\/p>\n"},{"alert_bar_name":"Inclement weather late start","alert_type":"weather","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1705742896,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1705762800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tWeather Alert\t\t<\/span>\n\t\t<p>Due to weather related impact today, January 20, our East Gresham branch is closed. All other branches and our Contact Center are open during normal business hours.<\/p>\n"},{"alert_bar_name":"Winter Storm Closure","alert_type":"weather","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1705576510,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1705600800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tWeather Alert\t\t<\/span>\n\t\t<p>Due to inclement weather on Thursday, January 18, OnPoint branches <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/#branch-closures\">listed here<\/a> will be closed for the rest of the day. All other branches remain open. Digital Banking, ATMs and our Contact Center (7am-7pm) remain available.<\/p>\n"},{"alert_bar_name":"Winter Storm Closure","alert_type":"weather","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tWeather Alert\t\t<\/span>\n\t\t<p>We anticipate OnPoint branches will experience delayed openings on Saturday, February 13, due to the winter storm experienced throughout the region. Please check back to confirm your branch is open. Digital Banking, ATMs and Member Services (during normal business hours) remain available.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Power outage at individual branches","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1741168800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p>Our Burlingame and Orchards Branches are temporarily closed today, December 17, due to a power outage. All other branches are open during normal business hours. Please visit our <strong><a href=\"https:\/\/www.onpointcu.com\/locations-atms\/\">Locations &amp; ATMs page<\/a><\/strong> to find your nearest available branch.<\/p>\n"},{"alert_bar_name":"Wildfire Smoke Closure Notice","alert_type":"branch","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1599746031,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1599764400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tBranch Closure\t\t<\/span>\n\t\t<p>Due to wildfire smoke in the area, and for the safety of our employees and members, our 205 Place, Keizer and Oregon City branches are closed for the remainder of the day. Please consider online banking or the OnPoint Mobile app for your banking needs. <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/\">Click here to find another nearby branch and locate your nearest ATM<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"OLB Batch mode - delayed or outdated balance and transaction data","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice Regarding Digital Banking<\/strong> \u2013 Online Banking and Mobile Banking is currently experiencing an issue causing delays in displaying current balance and transaction data. We are aware of the problem and working diligently to restore full service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"COVID-19","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>
67Coronavirus Update \u2013<\/strong>\u00a0Our branch hours have changed and <strong><a href=\"https:\/\/www.onpointcu.com\/covid-19\/#branchaccess\">some branches are now closed<\/a><\/strong> (except by <strong><a href=\"https:\/\/www.onpointcu.com\/schedule\/\">appointment<\/a>).<\/strong> Full-service branches are open 9am-4pm M-F and 9am-1pm Sat. For complete details, please visit our <strong><a href=\"https:\/\/www.onpointcu.com\/covid-19\/\">COVID-19 Response page<\/a><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Zelle & Bill Pay Maintenance","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1739653200,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1739674740,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p>Planned Maintenance: From 11:00 p.m. on Saturday, February 15th until 3:00 a.m. on Sunday, February 16th, Zelle and Bill Pay will be undergoing maintenance and may be unavailable. We apologize for any inconvenience.<\/p>\n"},{"alert_bar_name":"Zelle Planned Maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1617746400,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1618196400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p>Planned Maintenance \u2013 From 11:00 p.m. on Saturday, July 31 until 3:00 a.m. on Sunday, August 1, Zelle will be undergoing maintenance. Zelle transactions will process once the maintenance period is over. We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Digital Banking Planned Maintenance - Zelle impact only","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1603857600,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1603868400,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Digital Banking Planned Maintenance<\/strong> \u2013 From 5:00-7:00 a.m. on Wednesday, October 28 we will be conducting planned service maintenance. During this time, incoming <em>Zelle<\/em> transactions will be delayed and outgoing <em>Zelle<\/em> transactions will be unavailable.\u00a0We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Heavy branch traffic due to Oregon $500 assistance","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1597993200,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1598032800,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Branch Update:<\/strong> The State of Oregon&#8217;s Emergency Checks program is coming to a close and we have decided to begin closing some of our Oregon OnPoint branches for the remainder of the day. Accordingly, we will no longer be accepting applications and individuals should not visit OnPoint branches seeking to access the state\u2019s Emergency Checks program.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Credit Card unavailable","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice regarding Credit Card access in Digital Banking<\/strong> \u2013 OnPoint credit card information may be unavailable in Digital Banking,\u00a0 however, use of credit cards remains available. If you need to make a payment, please contact us at <strong><a href=\"tel:5032287077\">503.228.7077<\/a><\/strong> or <a href=\"tel:8005273932\"><strong>800.527.3932<\/strong><\/a> or visit <strong><a href=\"https:\/\/www.onpointcu.com\/locations-atms\/\">your nearest branch<\/a><\/strong>. We are aware of the problem and are working diligently to restore service quickly. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Message 06a - Bill Payment Intermittent Outages","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Notice Regarding Bill Payment<\/strong> \u2013 Online Bill Payment may be unavailable. We are aware of the problem and working diligently to restore full service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Mobile Deposit Unavailable","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Notice Regarding Mobile Banking<\/strong> \u2013 Mobile Deposit (photo check deposit) is currently unavailable. We are aware of the problem and working diligently to restore this service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Zelle unavailable ","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":1746144000,"should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Notice Regarding Digital Banking<\/strong> \u2013 Bill Pay and Zelle are currently unavailable. We are aware of the problem and working diligently to restore this service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Zelle transactions being suspended","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice Regarding Digital Banking<\/strong> \u2013 We are aware of an issue involving Zelle transactions being suspended for some users. We are diligently working to resolve the issue. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Message 07 - Digital Banking Down (Known)","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1685648997,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1685650500,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Notice Regarding Digital Banking<\/strong> \u2013 Online Banking and Mobile Banking are currently unavailable. We are aware of the problem and working diligently to restore full service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Fraud Alert - OnPoint will never ask for sensitive information","alert_type":"fraud","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1708631589,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1709149980,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tFraud Alert\t\t<\/span>\n\t\t<p><span style=\"font-family: Quicksand, Arial, sans-serif; font-size: 18px; font-style: normal; font-weight: 400;\">OnPoint will NEVER ask for sensitive information via phone, email or text. This includes requests for passwords, secure access codes, PIN or credit\/debit card 3-digit codes. <\/span><span style=\"font-size: 18px;\">For more information, visit <\/span><a style=\"font-size: 18px;\" href=\"https:\/\/www.onpointcu.com\/security\/\"><strong>onpointcu.com\/security<\/strong><\/a><span style=\"font-size: 18px;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Fraud Alert - don't click phishing links","alert_type":"fraud","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1725440460,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1725516000,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tFraud Alert\t\t<\/span>\n\t\t<p><span style=\"font-family: Quicksand, Arial, sans-serif; font-size: 18px; font-style: normal; font-weight: 400;\">OnPoint will NEVER send you a link via text. If you receive such a message, DO NOT CLICK. If someone asks for your login, password, secure access code or other sensitive information, it is a scam. If you are unsure, call the phone number on the back of your OnPoint card. <\/span><span style=\"font-size: 18px;\">For more information, visit <\/span><a style=\"font-size: 18px;\" href=\"https:\/\/www.onpointcu.com\/security\/\"><strong>onpointcu.com\/security<\/strong><\/a><span style=\"font-size: 18px;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Fraud Alert - Notice of Active Scam","alert_type":"fraud","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tFraud Alert\t\t<\/span>\n\t\t<p><strong>Notice of Active Scam<\/strong> \u2013 A known scam is currently underway in which a scammer attempts to persuade people to wire funds to Florida. If someone calls or sends a message making such a claim, resist the urge to act immediately, verify the caller&#8217;s identity, and never send cash or transfer money. If someone asks for your login, password, secure access code or other sensitive information, it is a scam. If you are unsure, call the phone number on the back of your OnPoint card.<\/p>\n"},{"alert_bar_name":"Fraud Alert - Notice of Active Card Scam","alert_type":"fraud","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1595606834,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time"
67:1595707200,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tFraud Alert\t\t<\/span>\n\t\t<p><strong>Notice of Active Card Scam<\/strong> \u2013 A known scam is currently underway in which a text is sent directing people to call an 844 number regarding a lost card. <strong>This text is not legitimate<\/strong>. If you receive this text, do not call the number and do not share any sensitive information. Please remember that OnPoint will never ask for sensitive information such as passwords, secure access codes, verification codes, PIN or credit\/debit card 3-digit codes.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Planned System Maintenance","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1789635600,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1666815300,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p><strong>Digital Banking Planned Maintenance \u2013<\/strong> On Thursday, September 17th, between 7:30 p.m. and 8:15 p.m., we will be conducting routine maintenance. Digital Banking balance and transaction data may not reflect your recent activity and Zelle and Bill Pay services will be unavailable. We apologize for any inconvenience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Loans PQ (LPQ) Scheduled Maintenance","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Digital Banking Planned Maintenance<\/strong> &#8211; On Saturday, April 25<span style=\"box-sizing: border-box;\">, from 11:00 p.m. PDT until approximately 4:00 a.m. Sunday, April 26, we will be conducting routine maintenance. Digital Banking balance and transaction data may not reflect your recent activity and will be updated after maintenance is complete. Online transfers, <em>Zelle,<\/em><\/span>\u00a0and Telephone Teller will be unavailable. Funds deposited at ATMs during this time may not be immediately available. We apologize for any inconvenience.<\/p>\n<p><strong>Loan Application Routine Maintenance<\/strong><span style=\"box-sizing: border-box;\"><strong>\u2014<\/strong>On Saturday, April 25, from 11:00 p.m. until 4:00 a.m., we will be conducting routine maintenance to our loan application system. During this time,<\/span>\u00a0you may not be able to submit a loan application online. We apologize for the inconvenience.<\/p>\n"},{"alert_bar_name":"Message 9 - Online Account Opening Issue","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice Regarding Online Account Openings<\/strong> \u2013 opening new accounts online may be temporarily unavailable due to a global, cloud-based outage. If you have an urgent new account need, please <a href=\"https:\/\/www.onpointcu.com\/locations-atms\/\">stop by your local branch<\/a>. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Message 8 - Unprecedented Traffic","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p><strong>Notice Regarding Digital Banking<\/strong> \u2013 Online Banking and Mobile Banking are currently available; however, you may experience a delay when logging in. We are aware of the problem and working diligently to restore full service as soon as possible. We apologize for any inconvenience and appreciate your patience.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Fraud Alert - Grandparent scam","alert_type":"fraud","should_the_site-wide_alert_have_a_scheduled_start":"Yes","site-wide_alert_start_date_time":1616692500,"should_the_site-wide_alert_have_a_scheduled_end":"Yes","site-wide_alert_end_date_time":1617001200,"site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tFraud Alert\t\t<\/span>\n\t\t<p><strong>Notice of Active Elder Scam<\/strong> \u2013 Please remember, if you don\u2019t know the person contacting you, do not send money. A known scam is currently underway in which a scammer contacts older individuals claiming to be a family member desperate for money. If you experience this, resist the urge to act immediately, verify the person\u2019s identity, and never send money. For more helpful tips, view our <a href=\"https:\/\/www.onpointcu.com\/files\/OnPoint-Guide-to-Personal-Cybersecurity.pdf\">Guide to Cybersecurity<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Debit card outage (Fiserv network outage)","alert_type":"outage","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tOutage Alert\t\t<\/span>\n\t\t<p>Debit card access for purchases and some ATM functionality is currently unavailable due to a network outage. However, use of credit cards remain available. We are aware of the problem and are working diligently to restore service quickly.If you need to make a payment, please contact us at 503.228.7077 or 800.527.3932 or visit your nearest branch.<\/p>\n<p>&nbsp;<\/p>\n<p>More info:<\/p>\n<p>Cards usable<\/p>\n<p>Appears to only be impacting members with multiple credit cards. Access to some credit card data is not viewable. If members need to make a payment, please contact or visit a branch. Response in social. Estatement availability unknown.<\/p>\n<p>If you need any inform<\/p>\n<p>&nbsp;<\/p>\n"},{"alert_bar_name":"Online application notice","alert_type":"notice","should_the_site-wide_alert_have_a_scheduled_start":"No","site-wide_alert_start_date_time":"","should_the_site-wide_alert_have_a_scheduled_end":"No","site-wide_alert_end_date_time":"","site-wide_alert_bar":"\t\t<span class=\"alert_bar--icon\">\n\t\t\tNotice\t\t<\/span>\n\t\t<p>We are currently experiencing an issue with our consumer online loan application system. As a result, some applications may be unavailable at this time. Please check back soon for updates.<\/p>\n"}]" 68 data-defaultalertbar="" 69><div class="wrapper co-row "><div 70 id="js-alert_bar_content" 71 class="alert_bar--row" 72 ></div> <a 73 class="alert_bar--close" 74 id="js-alert_bar_close" 75 href="#" 76 aria-label="Close the alert bar" 77 ></a></div></div><div class="site_header--search_bar"><div class="wrapper-yext-search co-row"><div class="site_header--routing-number"> Routing #323075880</div><form 78 role="search" 79 method="get" 80 class=" 81 co-searchform 82 js-site_search_form 83 " 84 action="https://www.onpointcu.com/search" 85 aria-label="In Site Search Form search_6ab45851a2aea" 86> <label 87 class="screen-reader-text" 88 for="search_6ab45851a2aea" 89 > What can we help you find? </label><div class="co-searchform--fields"> <input 90 type="search" 91 class="co-searchform--input" 92 placeholder="Search" 93 value="" 94 name="query" 95 title="What can we help you find?" 96 id="search_6ab45851a2aea" 97 /> <button 98 type="submit" 99 class="co-searchform--submit" 100 > <svg data-name="Search Icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21 23" width="21" height="23"><path d="M20.58 19.86l-6.84-7.14a7.78 7.78 0 1 0-2.37 1.92l7 7.32a1.52 1.52 0 1 0 2.2-2.1zm-12.91-6a6.1 6.1 0 1 1 6.23-6 6.1 6.1 0 0 1-6.23 5.99z" fill="#005f7f"/></svg> </button></div></form></div></div><div class="site_header--utility_wrap"><nav id="menu-header-utility-menu" class="header_utility header_utility__top" aria-label="Header Utility Navigation"><a href="https://www.onpointcu.com/locations-atms/" class="gtm-utilitylocationslink menu-item menu-item-type-post_type menu-item-object-page ">Locations & ATMs</a><a href="https://www.onpointcu.com/rates-rewards/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Rates</a><a href="https://www.onpointcu.com/careers/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Careers</a>
100<a href="https://www.onpointcu.com/member-assistance/" class="gtm-utilitymemberassistance menu-item menu-item-type-post_type menu-item-object-page ">Help</a><div class="header_search menu-item"> <a href="#" id="search-toggle"> <img 101 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/search-icon.svg" 102 alt="search icon" 103 class="search-icon" 104 width="33" 105 height="33" 106 > <img 107 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/close-icon.svg" 108 alt="close icon" 109 class="close-icon" 110 width="33" 111 height="33" 112 > </a></div> <a 113 href="https://www.onpointcu.com/locations-atms/#nearby" 114 class=" 115 header_atms_nearby 116 menu-item 117 "> ATMs Near Me </a><div class="header_login" id="headerlogin"> <button 118 class="header_login--toggle closed" 119 id="js-header_login_toggle" 120 > <span id="js-header_login_toggle_text"> Login </span> </button><div 121 class="header_login--panel closed" 122 id="js-header_login_panel" 123 ><form id="Q2OnlineLogin_header" class="online_banking_form" name="Q2OnlineLogin" 124 action="https://secure.onpointcu.com/opccuonline_42/uux.aspx" method="post"><div class="online_banking_form--title"> Log into Online Banking</div> <label for="fldUsername_header" class="screen-reader-text">Login ID</label> <input type="text" name="user_id" id="fldUsername_header" 125 class="online_banking_form--input" placeholder="Login ID" aria-label="Login ID"> <label for="fldPassword_header" class="screen-reader-text">Password</label><div class="online_banking_form--password_wrapper"> <input type="password" id="fldPassword_header" name="password" size="20" value="" 126 class="online_banking_form--input" placeholder="Password" aria-label="Password"> <span class="online_banking_form--password_toggle" id="js-password_toggle_header"></span></div> <button type="submit" name="BankingLoginSubmit" value="LOGIN" 127 id="BankingLoginSubmit_header" class="online_banking_form--submit">Login</button><ul class="online_banking_form--link_list"><li class="online_banking_form--link_item"> <a class="online_banking_form--link" 128 href="https://secure.onpointcu.com/opccuonline_42/sdk/IDologyAutoEnrollmentE2E">Enroll</a></li><li class="online_banking_form--link_item"> <a class="online_banking_form--link" 129 href="https://secure.onpointcu.com/opccuonline_42/sdk/IDologyAutoEnrollmentE2E/ForgotLogin" 130 target="_blank">Forgot login ID</a></li><li class="online_banking_form--link_item"> <a class="online_banking_form--link" 131 href="https://secure.onpointcu.com/opccuonline_42/uux.aspx#/login/resetPasswordUsername" 132 target="_blank">Forgot password</a></li></ul></form>
132<script type="text/javascript">function preLogonRequest(userName) { 133 var form = document.querySelector("#Q2OnlineLogin_header"); 134 var url = new URL(form.action); 135 var uuxPath = url.pathname.substring(0, url.pathname.lastIndexOf('/')) + "/"; 136 var uuxDomain = url.origin; 137 var xmlhttp = new XMLHttpRequest(); 138 xmlhttp.open("POST", uuxDomain + uuxPath + "mobilews/preLogonUser"); 139 xmlhttp.setRequestHeader("Content-Type", "application/json;charset=UTF-8"); 140 xmlhttp.send(JSON.stringify({ userId: userName })); 141 } 142 document.querySelector('#fldUsername_header').addEventListener('blur', function (event) { 143 var userName = event.target.value; 144 preLogonRequest(userName); 145 document.cookie = "lastUserName=" + userName + "||"; 146 }); 147 function getCookie(name) { 148 var start = document.cookie.indexOf(name); 149 var end = document.cookie.indexOf("||", start); 150 if (start === -1 || end === -1 || !name) { return null; } 151 return document.cookie.substring(start + name.length + 1, end); 152 } 153 var lastUserName = getCookie('lastUserName'); 154 if (lastUserName) { 155 preLogonRequest(lastUserName); 156 }</script>
156 <div class="login_promo_wrap" id="js-login_promo_wrap"></div></div></div></nav></div><div id="site_header" class="site_header--bottom"><div class="site_header--bottom_row"> <a 157 class="site_header--logo_link" 158 href="https://www.onpointcu.com/" 159 rel="home" 160 aria-label="Link to Home Page" 161 > <img 162 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/OnPoint_logo_header.svg" 163 alt="OnPoint Logo" 164 class="site_header--logo_image" 165 width="160" 166 height="68" 167 > </a> <button class="nav_toggle login_lighbox--trigger">LOGIN</button> <button 168 class="nav_toggle closed" 169 id="js-main_nav_toggle" 170 aria-label="Open and close mobile menu" 171 > <span class="nav_toggle--icon"></span> </button><div class="mobile_menu_wrap closed" id="js-mobile_menu"><div class="mobile_menu_status closed" id="js-menu_status_wrap"> <button 172 class="mobile_menu_status--back" 173 id="js-menu_back" 174 > « Back </button> <span 175 class="mobile_menu_status--label" 176 id="js-cur_menu_label" 177 > </span></div><nav class="main_nav" aria-label="Main Navigation"><div id="js-main_menu_container" class="main_nav--container"><ul id="menu-new-main-menu" class="main_nav--menu sub-menu current"><li id="menu-item-57041" class="top-level-item mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57041"><button class="menu-toggle">Personal</button><div class="top-level-sub-menu"><ul class="sub-menu future"><li id="menu-item-57042" class="mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57042"><button class="menu-toggle">Accounts</button><ul class="sub-menu future"><li id="menu-item-57043" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57043"><a href="https://www.onpointcu.com/personal-checking/">Checking Accounts</a></li><li id="menu-item-57044" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57044"><a href="https://www.onpointcu.com/savings-accounts/">Savings Accounts</a></li><li id="menu-item-57045" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57045"><a href="https://www.onpointcu.com/certificates-of-deposit/">Certificates of Deposit</a></li><li id="menu-item-57046" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57046"><a href="https://www.onpointcu.com/ira-savings-accounts/">IRA Savings Accounts</a></li><li id="menu-item-57047" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57047"><a href="https://www.onpointcu.com/health-savings-accounts/">Health Savings Accounts</a></li></ul></li><li id="menu-item-57048" class="mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57048"><button class="menu-toggle">Loans & Credit Cards</button><ul class="sub-menu future"><li id="menu-item-57049" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57049"><a href="https://www.onpointcu.com/home-loans/">Home loans & equity</a></li><li id="menu-item-57050" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57050"><a href="https://www.onpointcu.com/auto-loans/">Auto Loans</a></li><li id="menu-item-57051" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57051"><a href="https://www.onpointcu.com/motorcycle-boat-and-rv-loans/">Motorcycle, Boat, and RV Loans</a></li><li id="menu-item-57052" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57052"><a href="https://www.onpointcu.com/personal-and-other-loans/">Personal & other loans</a></li><li id="menu-item-57053" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57053"><a href="https://www.onpointcu.com/credit-cards/">Credit Cards</a></li></ul></li><li id="menu-item-57054" class="mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57054"><button class="menu-toggle">Services & Tools</button><ul class="sub-menu future"><li id="menu-item-57055" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57055"><a href="https://www.onpointcu.com/digital-banking/">Digital Banking</a></li><li id="menu-item-57056" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57056"><a href="https://www.onpointcu.com/wire-transfers/">Wire Transfers</a></li><li id="menu-item-57057" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57057"><a href="https://www.onpointcu.com/calculators/">Calculators</a></li></ul></li><li class="promotion_menu personal js-promo promotion_menu__login" data-promotitle="Checking that checks all the boxes"data-promoid="71897"> <a 178 href="https://www.onpointcu.com/more-with-onpoint/" 179 class="promotion_menu--img_link" 180 > <img width="350" height="233" src="https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-350x233.png" class="promotion_menu--img " alt="membership benefits OnPOint Community Credit unions checking savings mortgage loans financial education" loading="lazy" decoding="async" srcset="https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-350x233.png 350w, https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-1015x678.png 1015w, https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-768x512.png 768w, https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-18x12.png 18w, https://www.onpointcu.com/files/Checking-Campaign_Hero_Conversion_women-sitting-in-kitchen-drinking-coffee_1049x670-75x50.png 75w, 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180w, 350px" /> </a><div class="promotion_menu--text"><div class="promotion_menu--inner_text"><div class="promotion_menu--title">Checking that checks all the boxes</div><div class="promotion_menu--desc"><p>You deserve a checking account that checks all the boxes. With robust digital banking tools, access to 70,000+ ATMs nationwide, and the convenience of a Tap to Pay debit card, your OnPoint checking account has everything you need to meet your goals, wherever you go.</p><p> </p></div><a class="promotion_menu--button is_link" href="https://www.onpointcu.com/more-with-onpoint/" target="_self">Get started</a></div></div></li></ul><div class='menu-bottom-bar'><div class='menu-bottom-bar--container'><span>LEARN ABOUT</span><a class='menu-bottom-bar--link' href=/rates-rewards/personal/>Rates</a><a class='menu-bottom-bar--link' href=/onpoint-savers/>Savings for kids</a><a class='menu-bottom-bar--link' href=/schedule/>Request an appointment</a><span><a class='menu-bottom-bar--button' href=https://welcome.onpointcu.com/>Open an account</a></span></div></div></div></li><li id="menu-item-57058" class="top-level-item mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57058"><button 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href="https://www.onpointcu.com/business-credit-cards/">Business Credit Cards</a></li></ul></li><li id="menu-item-57067" class="mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57067"><button class="menu-toggle">Services & Tools</button><ul class="sub-menu future"><li id="menu-item-57068" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57068"><a href="https://www.onpointcu.com/business-digital-banking/">Business Digital Banking</a></li><li id="menu-item-57069" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57069"><a href="https://www.onpointcu.com/business-wire-transfers/">Business Wire Transfers</a></li><li id="menu-item-57070" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57070"><a href="https://www.onpointcu.com/merchant-services/">Business solutions & merchant services</a></li><li id="menu-item-57071" class="menu-item menu-item-type-post_type 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183w, 350px" /> </a><div class="promotion_menu--text"><div class="promotion_menu--inner_text"><div class="promotion_menu--title">OnPoint Business Rewards</div><div class="promotion_menu--desc"><p>Improving your business is a constant pursuit. Our OnPoint Business Rewards offer discounts and bonuses to help you cut costs and streamline your needs. With the potential to earn more for your business and save more with loan and account perks, OnPoint Business Rewards could be right for you!</p></div><a class="promotion_menu--button is_link" href="https://www.onpointcu.com/onpoint-business-rewards/" target="_self">Learn more</a></div></div></li></ul><div class='menu-bottom-bar'><div class='menu-bottom-bar--container'><span>LEARN ABOUT</span><a class='menu-bottom-bar--link' href=/rates-rewards/business>Rates</a><a class='menu-bottom-bar--link' href=/business-financing>Business financing options</a></div></div></div></li><li id="menu-item-57074" class="top-level-item menu-item menu-item-type-custom menu-item-object-custom menu-item-57074"><a href="https://www.onpointcu.com/onpoint-investing/">Investments</a></li><li id="menu-item-57075" class="top-level-item mobile-toggle menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57075"><button class="menu-toggle">Community & Education</button><div 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href="https://www.onpointcu.com/apply-for-funding/">Apply for Funding</a></li><li id="menu-item-57081" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57081"><a href="https://www.onpointcu.com/events/">Events</a></li></ul></li><li id="menu-item-57082" class="top-level-item mobile-toggle tall-dropdown menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57082"><button class="menu-toggle">Education</button><ul class="sub-menu future"><li id="menu-item-57083" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57083"><a href="https://www.onpointcu.com/financial-education/">Financial Education</a></li><li id="menu-item-60544" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-60544"><a href="https://www.onpointcu.com/financial-counseling/">Financial Wellness & Counseling</a></li><li id="menu-item-57084" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57084"><a href="https://www.onpointcu.com/teacher-resources/">Educator Resources for Financial Education</a></li><li id="menu-item-57085" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57085"><a href="https://www.onpointcu.com/onpoint-prize/">OnPoint Prize</a></li><li id="menu-item-57086" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57086"><a href="https://www.onpointcu.com/content-hub/">Blog</a></li><li id="menu-item-57087" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57087"><a href="https://www.onpointcu.com/events/">Seminars</a></li></ul></li><li id="menu-item-57088" class="top-level-item mobile-toggle tall-dropdown menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-57088"><button class="menu-toggle">About</button><ul class="sub-menu future"><li id="menu-item-78480" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-78480"><a href="https://www.onpointcu.com/credit-union-membership/">Credit Union Membership</a></li><li id="menu-item-57089" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57089"><a href="https://www.onpointcu.com/our-story/">Our Story</a></li><li id="menu-item-57090" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57090"><a href="https://www.onpointcu.com/careers/">Careers</a></li><li id="menu-item-57091" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57091"><a href="https://www.onpointcu.com/media-center/">Media Center</a></li><li id="menu-item-60267" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-60267"><a href="https://www.onpointcu.com/our-story/annual-reports/">Annual Reports</a></li><li id="menu-item-57092" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57092"><a href="https://www.onpointcu.com/board-elections/">Board Elections</a></li><li id="menu-item-57093" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-57093"><a href="https://www.onpointcu.com/security/">Security</a></li></ul></li><li class="promotion_menu business js-promo promotion_menu__login" data-promotitle="OnPoint Prize Winners"data-promoid="62108"> <a 184 href="https://www.onpointcu.com/onpoint-prize/educator-of-the-year/" 185 class="promotion_menu--img_link" 186 > <img width="350" height="224" src="https://www.onpointcu.com/files/Onpoint-prize_educator-of-the-year-award_2026-winners-with-rob_1049x670-350x224.png" class="promotion_menu--img " alt="onpoint prize educator of the year 2026 winners with rob stuart" loading="lazy" decoding="async" srcset="https://www.onpointcu.com/files/Onpoint-prize_educator-of-the-year-award_2026-winners-with-rob_1049x670-350x224.png 350w, https://www.onpointcu.com/files/Onpoint-prize_educator-of-the-year-award_2026-winners-with-rob_1049x670-1015x648.png 1015w, 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186w, 350px" /> </a><div class="promotion_menu--text"><div class="promotion_menu--inner_text"><div class="promotion_menu--title">We're proud to announce our Educator of the Year winners!</div><div class="promotion_menu--desc"><p>OnPoint Community Credit Union has always understood that investing in education is one of the best ways to build thriving communities. We are proud to honor our roots and the teachers who continue to support students in and out of the classroom through the OnPoint Prize for Excellence in Education. See who this yearâs winners are!</p></div><a class="promotion_menu--button is_link" href="https://www.onpointcu.com/onpoint-prize/educator-of-the-year/" target="_self">Meet our 2026 winners</a></div></div></li></ul></div></li><li id="menu-item-57094" class="top-level-item header-join menu-item menu-item-type-custom menu-item-object-custom menu-item-57094"><a id="js-header_join_button" title="link to open an account" aria-label="link to open an account" href="https://welcome.onpointcu.com/">Open an account</a></li></ul></div></nav><nav id="menu-header-utility-menu-1" class="header_utility header_utility__mobile" aria-label="Header Utility Navigation for Mobile"><a href="https://www.onpointcu.com/locations-atms/" class="gtm-utilitylocationslink menu-item menu-item-type-post_type menu-item-object-page ">Locations & ATMs</a><a href="https://www.onpointcu.com/rates-rewards/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Rates</a><a href="https://www.onpointcu.com/careers/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Careers</a><a href="https://www.onpointcu.com/member-assistance/" class="gtm-utilitymemberassistance menu-item menu-item-type-post_type menu-item-object-page ">Help</a></nav><div class="mobile_menu_footer"><div class="mobile_menu_footer--search"><div class="wrapper"></div></div><div class="mobile_menu_footer--app_icons"> <a 187 href="https://apps.apple.com/app/onpoint-new-mobile/id1243092558" 188 class="mobile_menu_footer--app_link" 189 > <img 190 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/app_store.svg" 191 alt="Apple App Store Icon" 192 class="mobile_menu_footer--app_icon" 193 width="119" 194 height="39" 195 > </a> <a 196 href="https://play.google.com/store/apps/details?id=com.onpointcommunitycreditunion5123.mobile&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1" 197 class="mobile_menu_footer--app_link" 198 > <img 199 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/google_play.svg" 200 alt="Google Play Icon" 201 class="mobile_menu_footer--app_icon" 202 width="119" 203 height="39" 204 > </a></div></div></div></div></div></header><div id="content" class="site_content"><main class="site_main"><article class="post-1394 page type-page status-publish hentry" aria-label="Article wrapper for page Contact us"><div id="mkto_hero"><header class="co-page_hero_new co-page_hero_new__has_image co-page_hero_new__blue_accent"><div class="co-page_hero_new--inner-border"><div class="co-page_hero_new--inner"><div class="co-page_hero_new--inner-container"><div class="co-page_hero_new--picture_wrap l-medium__rtl__first l-medium__rtl--12 l-large__rtl__first l-large__rtl--6_12 l-xlarge__rtl__first l-xlarge__rtl--6_12 co-page_hero_new--image"> <img width="1015" height="648" src="https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-1015x648.jpg" class="co-page_hero_new--img" alt="woman-on-couch-in-home-looking-at-mobile-phone" decoding="async" fetchpriority="high" srcset="https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-1015x648.jpg 1015w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-768x491.jpg 768w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-75x48.jpg 75w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-350x224.jpg 350w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-1010x645.jpg 1010w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-978x625.jpg 978w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-570x364.jpg 570w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1-540x345.jpg 540w, https://www.onpointcu.com/files/Hero-contact-us-Alexa_-24-woman-on-couch-in-home-looking-at-mobile-phone-1049x670-1.jpg 1049w" sizes="(max-width: 1015px) 100v
204w, 1015px" /></div><div class="co-page_hero_new--text l-medium__first l-medium--12 l-large__first l-large--7_12 l-xlarge__first l-xlarge--7_12"><div class="co-page_hero_new--text-internal"><h1 class="co-page_hero_new--title">Contact us</h1><div class="co-page_hero_new--tagline">We want to hear from you.</div></div></div></div></div></div></header></div><div class="co-flex_row co-flex_row__layout_flexible_multi_column co-flex_row__first co-flex_row__boxes-4" ><div class="co-flex_row--row co-row"><div class="co-variableMulti_column"><div class="top"><div class="co-variableMulti_column--intro l-xlarge--12_12 l-large--12_12 l-medium--8_8"><div class="co-intro_text "><header class=" l-xlarge__first l-xlarge--push_2_12 205 l-xlarge--8_12 l-large__first l-large--push_1_12 l-large--10_12 l-medium--8_8"><h2 class="co-intro_text--title">Keep your information secure.</h2><div class="co-intro_text--intro"><p>We make every attempt to respond as quickly as possible, but some responses may take one to two business days.</p></div></header></div></div></div><div class="bottom"><div class="co-variableMulti_column--component isolated l-xlarge--12_12 l-large--12_12 l-medium--8_8"><div class="co-variableMulti_column--variant-component_wrapper"><div class="co-mc_images "><div class="co-mc_images--cols co-mc_images--cols__count3 white "><div class="co-mc_images--col l-medium--4_8 l-large--4_12 l-xlarge--3_12 l-large__first l-xlarge__first l-medium__first"><div class="co-mc_images--col_content"><h3 class="co-mc_images--col_headline" >What information can I send?</h3><div class="co-mc_images--col_desc"><p style="text-align: left;">Please DO NOT send a message that includes any of the following:</p><ul><li style="text-align: left;">Account numbers</li><li style="text-align: left;">Social Security numbers</li><li style="text-align: left;">Other account or sensitive information</li></ul></div> <a class="co-mc_images--col_cta is_link" href="tel:800.527.3932" target="_self">Call OnPoint</a></div></div><div class="co-mc_images--col l-medium--4_8 l-large--4_12 l-xlarge--3_12"><div class="co-mc_images--col_content"><h3 class="co-mc_images--col_headline" >What if I need to send sensitive or account information?</h3><div class="co-mc_images--col_desc"><p>Do not use this contact form. Please log into Digital Banking and submit a secure message or give us a <a href="tel:503.228.7077"> call at 503.228.7077</a> or <a href="tel:800.527.3932">call 800.527.3932</a>.</p></div> <a class="co-mc_images--col_cta is_link" href="#headerlogin" target="_self">Send a secure message</a></div></div><div class="co-mc_images--col l-medium--4_8 l-large--4_12 l-xlarge--3_12 l-medium__first"><div class="co-mc_images--col_content"><h3 class="co-mc_images--col_headline" >What if I lost my card or think I've experienced fraud?</h3><div class="co-mc_images--col_desc"><p>If you lost your card or are experiencing fraud on your account, call us immediately at <a href="tel:503.228.7077">503.228.7077</a> or <a href="tel:800.527.3932">800.527.3932</a>.</p></div> <a class="co-mc_images--col_cta is_link" href="https://www.onpointcu.com/report-lost-stolen-card/" target="_self">Get 24-hour card support</a></div></div></div></div></div></div></div></div></div></div><div class="co-flex_row co-flex_row__layout_flexible_multi_column co-flex_row__" ><div class="co-flex_row--row co-row"><div class="co-variableMulti_column variant_bottom"><div class="co-variableMulti_column--component l-xlarge--12_12 l-large__first l-large--12_12 l-medium__first l-medium--8_8"><div class="co-mc_images co-mc_images__no_desc"><div class="co-mc_images--cols co-mc_images--cols__count1 not_bordered "><div class="co-mc_images--col l-medium--4_8 l-large--4_12 l-xlarge--4_12 l-large__first l-xlarge__first l-medium__first"><div class="co-mc_images--col_content"></div></div></div></div></div><div class="co-variableMulti_column--variant l-xlarge--12_12 l-large--12_12 l-medium--8_8"><div class="co-variableMulti_column--variant-component_wrapper"><div class="co-gravityFormVariation"><div class="co-gravityFormVariation--content"><h2 class="co-gravityFormVariation--content-title">Contact OnPoint</h2>
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205 <div class='gf_browser_safari gf_browser_iphone gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_8' ><div class='gform_heading'><p class='gform_description'></p></div><form data-formTitle="Contact Form" method='post' enctype='multipart/form-data' id='gform_8' action='/contact/' data-formid='8' novalidate><div class='gform-body gform_body'><ul id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id="field_8_8" class="gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible" ><label class='gfield_label gform-field-label' for='input_8_8'><span class='gform-field-label__text'>URL</span></label><div class='ginput_container'><input name='input_8' id='input_8_8' type='text' value='' autocomplete='new-password'/></div><div 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205 </p></form></div></div></figcaption></div></div></div></div></div></div><div class="co-flex_row co-flex_row__layout_multi-path_cta co-flex_row__last co-flex_row__white" ><div class="co-flex_row--row co-row"><div class="co-mp_ctas--container"><div class="co-mp_ctas--container--text_wrap"><h2 class="co-mp_ctas--title"> Other ways to contact us.</h2></div></div><div class="co-mp_ctas"><div class="co-mp_ctas--list co-mp_ctas--list__count_3"><div class="co-mp_cta l-large--4_12 l-xlarge--6_18 co-mp_cta__first l-large__first l-xlarge__first"><h3 class="co-mp_cta--title">Stop by an OnPoint branch.</h3><a class="co-mp_cta--link is_button" href="https://www.onpointcu.com/locations-atms/" target="_self">Find a nearby location or ATM</a></div><div class="co-mp_cta l-large--4_12 l-xlarge--6_18"><h3 class="co-mp_cta--title">Visit a branch on your time.</h3><a class="co-mp_cta--link is_button" href="https://www.onpointcu.com/schedule/" target="_self">Schedule a branch appointment</a></div><div class="co-mp_cta l-large--4_12 l-xlarge--6_18"><h3 class="co-mp_cta--title">Give us a call.</h3><div class="co-mp_cta--content"><p><a class="gtm-ctalinkclickcallusphonenumbers" href="tel:5032287077">503.228.7077</a> or <a class="gtm-ctalinkclickcallusphonenumbers" href="tel:18005273932">800.527.3932</a></p></div></div></div></div></div></div></article></main></div><footer class="site_footer" aria-label="Main Site Footer"><div class="site_footer--top"><div class="site_footer--top_row co-row"><div 206 class=" 207 site_footer--left_col 208 l-xlarge__first 209 l-xlarge--6_18 210 l-large__first 211 l-large--4_12 212 l-medium__first 213 l-medium--4_8 214 l-small--5_5 215 " 216 ><div class="footer_social--title site_footer--heading">About us</div><nav id="menu-left-bottom-footer-menu" class="site_footer--center_menu" aria-label="Foooter Center Menu Navigation"><a href="https://www.onpointcu.com/our-story/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Our Story</a><a href="https://www.onpointcu.com/careers/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Careers</a><a href="https://www.onpointcu.com/security/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Security</a><a href="https://www.onpointcu.com/rates-rewards/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Rates</a><a href="https://www.onpointcu.com/media-center/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Media center</a><a href="https://www.onpointcu.com/privacy-policy/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Privacy Policy</a><a href="https://www.onpointcu.com/files/Resource-1_Bylaws_approved-2025_05_23-2.pdf" class=" menu-item menu-item-type-custom menu-item-object-custom " aria-label="Bylaws">Bylaws</a><a href="https://www.onpointcu.com/agreements-and-disclosures/" class=" menu-item menu-item-type-custom menu-item-object-custom ">Agreements & Disclosures</a><a href="https://www.onpointcu.com/site-map/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Site map</a></nav></div><div 217 class=" 218 site_footer--center_col 219 l-xlarge--6_18 220 l-large--4_12 221 l-medium--4_8 222 l-small--5_5 223 " 224 ><div class="site_footer--routing_number site_footer--heading">Routing number<br>323075880</div><div class="footer_social"><div class="footer_social--title site_footer--heading">Let's connect</div><ul class="footer_social--list"><li class="footer_social--item"> <a 225 href="https://www.facebook.com/OnPointCU" 226 class="footer_social--link" 227 > <img 228 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/blue-facebook-icon.svg" 229 alt="OnPoint Community Credit Union Facebook Icon" 230 class="footer_social--icon" 231 loading="lazy" 232 height="40" 233 width="40" 234 > </a></li><li class="footer_social--item"> <a 235 href="https://twitter.com/OnPointCU" 236 class="footer_social--link" 237 > <img 238 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282<a href="https://www.onpointcu.com/member-assistance/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Help</a><a href="https://www.onpointcu.com/locations-atms/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Find a location or ATM</a><a href="https://www.onpointcu.com/accessibility-feedback/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Accessibility feedback</a><a href="https://www.onpointcu.com/avoiding-foreclosure/" class=" menu-item menu-item-type-post_type menu-item-object-page ">Avoiding foreclosure</a></nav><div class="site_footer--online_banking"><div class="site_footer--heading">Online banking</div> <a 283 href="#" 284 class=" 285 site_footer--online_banking_link 286 is_button 287 login_lighbox--trigger 288 " 289 > Login </a> <a 290 href="https://secure.onpointcu.com/opccuonline_42/sdk/IDologyAutoEnrollmentE2E" 291 class="site_footer--online_banking_support_link signup-link"> Enroll </a> <a 292 href="https://secure.onpointcu.com/opccuonline_42/sdk/IDologyAutoEnrollmentE2E/ForgotLogin" 293 class="site_footer--online_banking_support_link"> Forgot login ID? </a> <a 294 href="https://secure.onpointcu.com/opccuonline_42/uux.aspx#/login/resetPasswordUsername" 295 class="site_footer--online_banking_support_link"> Forgot password? </a></div><div class="site_footer--seo_blurb"><p>Serving Oregon and SW Washington with mortgage loans, savings accounts, and auto loans in Portland, Vancouver, Salem, Bend and Eugene.</p><p> </p><p> </p></div></div></div></div><div class="site_footer--bottom"><div class="site_footer--bottom_row co-row"><div class=" 296 site_footer--logos 297 l-large__first 298 l-large--8_12 299 l-xlarge__first 300 l-xlarge--12_18 301 "> <img 302 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/blue-ncua-logo-new.svg" 303 alt="NCUA Logo" 304 class="site_footer--logo" 305 width="150" 306 height="70" 307 loading="lazy" 308 > <img 309 src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/eho_logo_white.svg" 310 alt="Equal Housing Opportunity Logo" 311 class="site_footer--logo" 312 width="63" 313 height="60" 314 loading="lazy" 315 ><div class="site_footer--logos_text"> Federally insured by NCUA. </br> Equal Housing Opportunity.</div></div><div class=" 316 site_footer--credit 317 l-large--4_12 318 l-xlarge--6_18 319 "> © 2026 OnPoint Community Credit Union. All Rights Reserved.</div></div></div></footer><div class="mobile-bottom-bar" style="display:none"> <a href="#" id="mobile-search-toggle" class="mobile-bottom-bar--search-icon"> <img src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/search-icon.svg" alt="search icon" class="search-icon" width="15" height="15"> <img src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/close-icon.svg" alt="close icon" class="close-icon" width="15" height="15"> </a><form 320 role="search" 321 method="get" 322 class=" 323 co-searchform 324 js-site_search_form 325 " 326 action="https://www.onpointcu.com/search" 327 aria-label="In Site Search Form search_6ab45851d32ad" 328> <label 329 class="screen-reader-text" 330 for="search_6ab45851d32ad" 331 > What can we help you find? </label><div class="co-searchform--fields"> <input 332 type="search" 333 class="co-searchform--input" 334 placeholder="Search" 335 value="" 336 name="query" 337 title="What can we help you find?" 338 id="search_6ab45851d32ad" 339 /> <button 340 type="submit" 341 class="co-searchform--submit" 342 > <svg data-name="Search Icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21 23" width="21" height="23"><path d="M20.58 19.86l-6.84-7.14a7.78 7.78 0 1 0-2.37 1.92l7 7.32a1.52 1.52 0 1 0 2.2-2.1zm-12.91-6a6.1 6.1 0 1 1 6.23-6 6.1 6.1 0 0 1-6.23 5.99z" fill="#005f7f"/></svg> </button></div></form> <a href="/join/" class="mobile-bottom-bar--button">Open an account</a> <a href="#site_header" class="mobile-bottom-bar--search-top mobile-bottom-bar--button">back to top <img width="12" height="12" alt="back to top arrow" src="https://www.onpointcu.com/wp-content/themes/onpointcu-theme/images/arrow-up.svg" class="mobile-bottom-bar--arrow-top"></a></div><div id="roadBlocklightbox" style="display:none;" class="roadBlockenable" role="complementary" aria-label="Road Block Lightbox"><h4>You are about to visit the OnPoint Investment Services website.</h4><p>The products and services on this web page are being offered through <strong>Raymond James Financial Services, Inc.</strong>, Member <a href="https://www.finra.org/">FINRA</a> / <a href="https://www.sipc.org/">SIPC</a>
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