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https://www.bccnm.ca/Public/Complaints/Pages/About_complaints_discipline.aspx

html bccnm.ca collected 2026-10-02 03:24:52 UTC 60,130 bytes, 676 lines download raw bytes

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20    About complaints and discipline
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318         <span style="font-size&#58;14pt;">New legislation takes effect April 1&#160;</span></h1></div><div class="col-sm-9"><div>
319         <span style="font-size&#58;12pt;"> Health regulation in B.C. is changing following the introduction of 
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321            <strong>April 1, 2026</strong>.&#160; Our work will be impacted, and some processes may take longer as we adapt to this change.&#160; We appreciate your patience as we work together to understand the impact of the new law on our work.​&#160;</span><span style="background-color&#58;initial;font-size&#58;12pt;">​​​​​​​</span><span style="background-color&#58;initial;font-size&#58;12pt;">​</span></div></div></div> ​<br><div id="ctl00_ctl46_g_e7839beb_830d_41b4_80bd_27d397efcf30">
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328   <span class="ms-rteFontSize-1">​​Last updated April 1, 2026</span></p> 
329<h1>It&#39;s your rig​​ht</h1> 
330<h4>Our work is guided by provincial legislation called the&#160;<em>Health Professions and Occupations Act</em>. It is your right to submit a written complaint to BCCNM if you believe that the concerns that you have about a nurse or midwife&#39;s co​nduct or competence warrants a formal investigation by the regulatory body.</h4> 
331<h2>About complaints an​​d discipline</h2> 
332<p>BCCNM is required by law to regulate the nursing and midwifery&#160;professions in the public interest. As part of this responsibility, BCCNM ensures:</p> 
333<ul> 
334   <li>The public is protected from incompetent, unethical, or impaired nursing or midwifery&#160;practice.</li> 
335   <li>Nurses and midwives do not practice unless they can do so safely.</li> 
336</ul> 
337<h1>When you hav​​e a concern about a nurse or midwife</h1> 
338<p>BCCNM receives complaints about the conduct or competence of a nurse or midwife from patients and their families, employers, and colleagues. We also receive complaints alleging that a nurse or midwife&#160;has a health ailment impairing their ability to practice safely.</p> 
339<h2>When you have a concern about a nurse o​​​r midwife&#39;s practice, we recommend:</h2> 
340<ul> 
341   <li> 
342      <p>If possible, you discuss the problem directly with the nurse/midwife, the nurse/midwife&#39;s supervisor or both.</p> 
343   </li> 
344   <li> 
345      <p>You consider pursuing the matter with the&#160;Patient Care Q​​uality O​ffice&#160;and/or health care agency where the nurse or midwife&#160;works if your complaint is not resolved to your satisfaction after speaking to the nurse/midwife and/or supervisor.</p> 
346   </li> 
347</ul> 
348<dl class="crn-faq">
349   <dt>Find Patien​t Care Quality offices<br/></dt>
350   <dd>
351      <p>
351Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.<br/></p> 
352      <p>Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.</p> 
353      <table border="0" cellspacing="1" cellpadding="1" width="50%"> 
354         <tbody>
355            <tr> 
356               <td width="25%" valign="top">
357                  <ul> 
358                     <li>
359                        <a href="https://www.fnha.ca/what-we-do/cultural-safety-and-humility/quality-care-and-safety-office" target="_blank">First Nations Health Authority</a></li> 
360                     <li>
361                        <a href="https://www.fraserhealth.ca/about-us/compliments-and-complaints" target="_blank">Fraser Health</a></li> 
362                     <li>
363                        <a href="https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office" target="_blank">Interior Health&#160;</a></li> 
364                     <li>
365                        <a href="https://www.islandhealth.ca/making-complaint" target="_blank">Island         Health</a></li> 
366                  </ul>
367               </td> 
368               <td width="25%" valign="top">
369                  <ul> 
370                     <li>
371                        <a href="https://www.northernhealth.ca/contact/patient-care-quality-office" target="_blank">Northern Health</a></li> 
372                     <li>
373                        <a href="https://www.providencehealthcare.org/en/get-involved/compliments-complaints" target="_blank">Providence Health Care</a>&#160;</li> 
374                     <li>
375                        <a href="http://www.phsa.ca/about/patient-experience-quality-of-care/patient-experience/compliments-complaints" target="_blank">Provincial Health Services Authority</a>&#160;</li> 
376                     <li>
377                        <a href="http://www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office" target="_blank">Vancouver Coastal&#160;Health</a>​<br/><br/></li> 
378                  </ul> 
379               </td> 
380            </tr> 
381         </tbody>
382      </table>
383   </dd> 
384</dl> 
385<h1>Independent practitioners<br/></h1> 
386<p>Most midwives, as​​​​​ well as some NPs and nurses, are independent practitioners, meaning they do not have an employer or supervisor/manager.&#160;</p> 
387<h2>When you h​​​ave a concern about an individual&#39;s practice in this situation, we recommend:</h2> 
388<ul> 
389   <li>if possible, discuss the problem directly with the midwife, NP or nurse.</li> 
390   <li>If the problem occurred within a hospital setting, you consider pursuing the matter with the&#160;Patien​t Care Quality Office&#160;and/or health care agency where the problem occurred . </li> 
391</ul> 
392<dl class="crn-faq"> 
393   <dt>Find Patient Care Quality offices<br/></dt> 
394   <dd> 
395      <p>Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.<br/></p>
396      <p>Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.</p>
397     <table border="0" cellspacing="1" cellpadding="1" width="50%"> 
398         <tbody>
399            <tr> 
400               <td width="25%" valign="top">
401                  <ul> 
402                     <li>
403                        <a href="https://www.fnha.ca/what-we-do/cultural-safety-and-humility/quality-care-and-safety-office" target="_blank">First Nations Health Authority</a></li> 
404                     <li>
405                        <a href="https://www.fraserhealth.ca/about-us/compliments-and-complaints" target="_blank">Fraser Health</a></li> 
406                     <li>
407                        <a href="https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office" target="_blank">Interior Health&#160;</a></li> 
408                     <li>
409                        <a href="https://www.islandhealth.ca/making-complaint" target="_blank">Island         Health</a></li> 
410                  </ul>
411               </td> 
412               <td width="25%" valign="top">
413                  <ul> 
414                     <li>
415                        <a href="https://www.northernhealth.ca/contact/patient-care-quality-office" target="_blank">Northern Health</a></li> 
416                     <li>
417                        <a href="https://www.providencehealthcare.org/en/get-involved/compliments-complaints" target="_blank">Providence Health Care</a>&#160;</li> 
418                     <li>
419                        <a href="http://www.phsa.ca/about/patient-experience-quality-of-care/patient-experience/compliments-complaints" target="_blank">Provincial Health Services Authority</a>&#160;</li> 
420                     <li>
421                        <a href="http://www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office" target="_blank">Vancouver Coastal&#160;Health</a>​<br/><br/></li> 
422                  </ul> 
423               </td> 
424            </tr> 
425         </tbody>
426      </table>
427   </dd>
428</dl>
429<p>Regardless of how or whether&#160;&#160;you attempt to address your concern directly with the nurse/midwife or health care agency, you can always&#160;<a href="/Public/complaints/make_a_complaint/Pages/Default.aspx">submit a writt​en complaint to BCCNM</a>.​​​​​​<br/></p></div><div class="ms-clear"></div></div>
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604<script type="text/javascript">
605//<![CDATA[
606var _spFormDigestRefreshInterval = 1440000;window.SPThemeUtils && SPThemeUtils.ApplyCurrentTheme(true); IsSPSocialSwitchEnabled = function() { return true; };var _fV4UI = true;
607function _RegisterWebPartPageCUI()
608{
609    var initInfo = {editable: false,isEditMode: false,allowWebPartAdder: false,listId: "{1799d2d3-74ac-486a-8933-28d502298031}",itemId: 4,recycleBinEnabled: true,enableMinorVersioning: true,enableModeration: false,forceCheckout: true,rootFolderUrl: "\u002fPublic\u002fcomplaints\u002fPages",itemPermissions:{High:16,Low:196673}};
610    SP.Ribbon.WebPartComponent.registerWithPageManager(initInfo);
611    var wpcomp = SP.Ribbon.WebPartComponent.get_instance();
612    var hid;
613    hid = document.getElementById("_wpSelected");
614    if (hid != null)
615    {
616        var wpid = hid.value;
617        if (wpid.length > 0)
618        {
619            var zc = document.getElementById(wpid);
620            if (zc != null)
621                wpcomp.selectWebPart(zc, false);
622        }
623    }
624    hid = document.getElementById("_wzSelected");
625    if (hid != null)
626    {
627        var wzid = hid.value;
628        if (wzid.length > 0)
629        {
630            wpcomp.selectWebPartZone(null, wzid);
631        }
632    }
633};
634function __RegisterWebPartPageCUI() {
635ExecuteOrDelayUntilScriptLoaded(_RegisterWebPartPageCUI, "sp.ribbon.js");}
636_spBodyOnLoadFunctionNames.push("__RegisterWebPartPageCUI");var __wpmExportWarning='This Web Part Page has been personalized. As a result, one or more Web Part properties may contain confidential information. Make sure the properties contain information that is safe for others to read. After exporting this Web Part, view properties in the Web Part description file (.WebPart) by using a text editor such as Microsoft Notepad.';var __wpmCloseProviderWarning='You are about to close this Web Part.  It is currently providing data to other Web Parts, and these connections will be deleted if this Web Part is closed.  To close this Web Part, click OK.  To keep this Web Part, click Cancel.';var __wpmDeleteWarning='You are about to permanently delete this Web Part.  Are you sure you want to do this?  To delete this Web Part, click OK.  To keep this Web Part, click Cancel.';g_spPreFetchKeys.push('sp.core.js');WPSC.Init(document);
637var varPartWPQ3 = WPSC.WebPartPage.Parts.Register('WPQ3','e7839beb-830d-41b4-80bd-27d397efcf30',document.getElementById('WebPartWPQ3'));
638WPSC.WebPartPage.WebURL = 'https:\u002f\u002fwww.bccnm.ca\u002fPublic\u002fcomplaints';
639WPSC.WebPartPage.WebServerRelativeURL = '\u002fPublic\u002fcomplaints';
640
641
642            ExecuteOrDelayUntilScriptLoaded(
643                function() 
644                {                    
645                    Srch.ScriptApplicationManager.get_current().states = {"webUILanguageName":"en-US","webDefaultLanguageName":"en-US","QueryDateTimeCulture":4105,"timeZoneOffsetInHours":-8,"contextUrl":"https://www.bccnm.ca/Public/complaints","contextTitle":"Complaints \u0026 discipline","supportedLanguages":[{"id":1025,"label":"Arabic"},{"id":1093,"label":"Bangla"},{"id":1026,"label":"Bulgarian"},{"id":1027,"label":"Catalan"},{"id":2052,"label":"Chinese (Simplified)"},{"id":1028,"label":"Chinese (Traditional)"},{"id":1050,"label":"Croatian"},{"id":1029,"label":"Czech"},{"id":1030,"label":"Danish"},{"id":1043,"label":"Dutch"},{"id":1033,"label":"English"},{"id":1035,"label":"Finnish"},{"id":1036,"label":"French"},{"id":1031,"label":"German"},{"id":1032,"label":"Greek"},{"id":1095,"label":"Gujarati"},{"id":1037,"label":"Hebrew"},{"id":1081,"label":"Hindi"},{"id":1038,"label":"Hungarian"},{"id":1039,"label":"Icelandic"},{"id":1057,"label":"Indonesian"},{"id":1040,"label":"Italian"},{"id":1041,"label":"Japanese"},{"id":1099,"label":"Kannada"},{"id":1042,"label":"Korean"},{"id":1062,"label":"Latvian"},{"id":1063,"label":"Lithuanian"},{"id":1086,"label":"Malay"},{"id":1100,"label":"Malayalam"},{"id":1102,"label":"Marathi"},{"id":1044,"label":"Norwegian"},{"id":1045,"label":"Polish"},{"id":1046,"label":"Portuguese (Brazil)"},{"id":2070,"label":"Portuguese (Portugal)"},{"id":1094,"label":"Punjabi"},{"id":1048,"label":"Romanian"},{"id":1049,"label":"Russian"},{"id":3098,"label":"Serbian (Cyrillic)"},{"id":2074,"label":"Serbian (Latin)"},{"id":1051,"label":"Slovak"},{"id":1060,"label":"Slovenian"}
645,{"id":3082,"label":"Spanish (Spain)"},{"id":2058,"label":"Spanish (Mexico)"},{"id":1053,"label":"Swedish"},{"id":1097,"label":"Tamil"},{"id":1098,"label":"Telugu"},{"id":1054,"label":"Thai"},{"id":1055,"label":"Turkish"},{"id":1058,"label":"Ukrainian"},{"id":1056,"label":"Urdu"},{"id":1066,"label":"Vietnamese"}],"navigationNodes":[{"id":1001,"name":"Everything","url":"{searchcenterurl}/results.aspx","promptString":"Search everything"},{"id":1002,"name":"People","url":"{searchcenterurl}/peopleresults.aspx","promptString":"Search people"},{"id":1003,"name":"Conversations","url":"{searchcenterurl}/conversationresults.aspx","promptString":"Search conversations"},{"id":0,"name":"This Site","url":"~site/_layouts/15/osssearchresults.aspx?u={contexturl}","promptString":"Search this site"}],"webUILanguageDirectory":"en-US","showAdminDetails":false,"defaultPagesListName":"Pages","isSPFSKU":false,"defaultQueryProperties":{"culture":4105,"uiLanguage":4105,"summaryLength":180,"desiredSnippetLength":90,"enableStemming":true,"enablePhonetic":false,"enableNicknames":false,"trimDuplicates":true,"bypassResultTypes":false,"enableInterleaving":true,"enableQueryRules":true,"processBestBets":true,"enableOrderingHitHighlightedProperty":false,"hitHighlightedMultivaluePropertyLimit":-1,"processPersonalFavorites":true}};
646                    Srch.U.trace(null, 'SerializeToClient', 'ScriptApplicationManager state initialized.');
647                }, 'Search.ClientControls.js');var g_clientIdDeltaPlaceHolderMain = "DeltaPlaceHolderMain";
648var g_clientIdDeltaPlaceHolderUtilityContent = "DeltaPlaceHolderUtilityContent";
649
650                    ExecuteOrDelayUntilScriptLoaded(
651                        function() 
652                        {
653                            if ($isNull($find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr')))
654                            {
655                                var sb = $create(Srch.SearchBox, {"delayLoadTemplateScripts":true,"messages":[],"queryGroupNames":["MasterPage"],"renderTemplateId":"~sitecollection/_catalogs/masterpage/Display Templates/Search/Control_SearchBox_Compact.js","resultsPageAddress":"/search/Pages/results.aspx","serverInitialRender":true,"showDataErrors":true,"states":{},"tryInplaceQuery":false}, null, null, $get("ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr"));
656                                sb.activate('Search...', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sbox', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sboxdiv', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_NavButton', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_AutoCompList', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_NavDropdownList', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_SearchLink', 'ms-srch-sbprogress', 'ms-srch-sb-prompt ms-helperText');
657                            }
658                        }, 'Search.ClientControls.js');//]]>
659</script>
659
660</form>
661
662    <span id="DeltaPlaceHolderUtilityContent">
663        
664    </span>
665    
665<script type="text/javascript">// <![CDATA[ 
666
667
668        var g_Workspace = "s4-workspace";
669    // ]]>
670</script>
670
671
672    <!-- <link rel="stylesheet" href="/Style%20Library/bccnm/css/style-alternate.css" /> -->
673    
673<script src="/Style%20Library/bccnm/js/bccnm-dynamic-menu-1.js"></script>
673
674
675</body>
676</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.