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306<a href="/Public/Pages/WhatIsAMidwife.aspx">What is a midwife</a></li><li><a href="/Public/BecomingAMidwife/Pages/Default.aspx">Becoming a midwife</a></li></ul> 307 308 </nav> 309 310 <div class="crn-content col-xs-12 col-sm-9"> 311 312 313 314 <div class="ms-webpart-zone ms-fullWidth"> 315 <div id="MSOZoneCell_WebPartWPQ3" class="s4-wpcell-plain ms-webpartzone-cell ms-webpart-cell-vertical-inline-table ms-webpart-cell-vertical ms-fullWidth "> 316 <div class="ms-webpart-chrome ms-webpart-chrome-vertical ms-webpart-chrome-fullWidth "> 317 <div WebPartID="e7839beb-830d-41b4-80bd-27d397efcf30" HasPers="false" id="WebPartWPQ3" width="100%" class="ms-WPBody " allowDelete="false" style="" ><div class="row crn-callout"><div class="col-sm-3"><h1> 318 <span style="font-size:14pt;">New legislation takes effect April 1 </span></h1></div><div class="col-sm-9"><div> 319 <span style="font-size:12pt;"> Health regulation in B.C. is changing following the introduction of 320 <a href="/Public/regulation/HPOA/Pages/Default.aspx" target="_blank" style="text-decoration:underline;">new law</a> 321 <strong>April 1, 2026</strong>.  Our work will be impacted, and some processes may take longer as we adapt to this change.  We appreciate your patience as we work together to understand the impact of the new law on our work.â </span><span style="background-color:initial;font-size:12pt;">âââââââ</span><span style="background-color:initial;font-size:12pt;">â</span></div></div></div> â<br><div id="ctl00_ctl46_g_e7839beb_830d_41b4_80bd_27d397efcf30"> 322 323 </div><div class="ms-clear"></div></div> 324 </div><div class="ms-PartSpacingVertical"></div> 325 </div><div id="MSOZoneCell_WebPartWPQ2" class="s4-wpcell-plain ms-webpartzone-cell ms-webpart-cell-vertical-inline-table ms-webpart-cell-vertical ms-fullWidth "> 326 <div class="ms-webpart-chrome ms-webpart-chrome-vertical ms-webpart-chrome-fullWidth "> 327 <div WebPartID="2e0098c6-a2f5-4da1-8548-5be3470a9b0f" HasPers="false" id="WebPartWPQ2" width="100%" class="ms-WPBody " allowDelete="false" style="" ><div class="ms-rtestate-field"><p> 328 <span class="ms-rteFontSize-1">ââLast updated April 1, 2026</span></p> 329<h1>It's your rigââht</h1> 330<h4>Our work is guided by provincial legislation called the <em>Health Professions and Occupations Act</em>. It is your right to submit a written complaint to BCCNM if you believe that the concerns that you have about a nurse or midwife's coânduct or competence warrants a formal investigation by the regulatory body.</h4> 331<h2>About complaints anââd discipline</h2> 332<p>BCCNM is required by law to regulate the nursing and midwifery professions in the public interest. As part of this responsibility, BCCNM ensures:</p> 333<ul> 334 <li>The public is protected from incompetent, unethical, or impaired nursing or midwifery practice.</li> 335 <li>Nurses and midwives do not practice unless they can do so safely.</li> 336</ul> 337<h1>When you havââe a concern about a nurse or midwife</h1> 338<p>BCCNM receives complaints about the conduct or competence of a nurse or midwife from patients and their families, employers, and colleagues. We also receive complaints alleging that a nurse or midwife has a health ailment impairing their ability to practice safely.</p> 339<h2>When you have a concern about a nurse oâââr midwife's practice, we recommend:</h2> 340<ul> 341 <li> 342 <p>If possible, you discuss the problem directly with the nurse/midwife, the nurse/midwife's supervisor or both.</p> 343 </li> 344 <li> 345 <p>You consider pursuing the matter with the Patient Care Qââuality Oâffice and/or health care agency where the nurse or midwife works if your complaint is not resolved to your satisfaction after speaking to the nurse/midwife and/or supervisor.</p> 346 </li> 347</ul> 348<dl class="crn-faq"> 349 <dt>Find Patienât Care Quality offices<br/></dt> 350 <dd> 351 <p>
351Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.<br/></p> 352 <p>Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.</p> 353 <table border="0" cellspacing="1" cellpadding="1" width="50%"> 354 <tbody> 355 <tr> 356 <td width="25%" valign="top"> 357 <ul> 358 <li> 359 <a href="https://www.fnha.ca/what-we-do/cultural-safety-and-humility/quality-care-and-safety-office" target="_blank">First Nations Health Authority</a></li> 360 <li> 361 <a href="https://www.fraserhealth.ca/about-us/compliments-and-complaints" target="_blank">Fraser Health</a></li> 362 <li> 363 <a href="https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office" target="_blank">Interior Health </a></li> 364 <li> 365 <a href="https://www.islandhealth.ca/making-complaint" target="_blank">Island Health</a></li> 366 </ul> 367 </td> 368 <td width="25%" valign="top"> 369 <ul> 370 <li> 371 <a href="https://www.northernhealth.ca/contact/patient-care-quality-office" target="_blank">Northern Health</a></li> 372 <li> 373 <a href="https://www.providencehealthcare.org/en/get-involved/compliments-complaints" target="_blank">Providence Health Care</a> </li> 374 <li> 375 <a href="http://www.phsa.ca/about/patient-experience-quality-of-care/patient-experience/compliments-complaints" target="_blank">Provincial Health Services Authority</a> </li> 376 <li> 377 <a href="http://www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office" target="_blank">Vancouver Coastal Health</a>â<br/><br/></li> 378 </ul> 379 </td> 380 </tr> 381 </tbody> 382 </table> 383 </dd> 384</dl> 385<h1>Independent practitioners<br/></h1> 386<p>Most midwives, asâââââ well as some NPs and nurses, are independent practitioners, meaning they do not have an employer or supervisor/manager. </p> 387<h2>When you hâââave a concern about an individual's practice in this situation, we recommend:</h2> 388<ul> 389 <li>if possible, discuss the problem directly with the midwife, NP or nurse.</li> 390 <li>If the problem occurred within a hospital setting, you consider pursuing the matter with the Patienât Care Quality Office and/or health care agency where the problem occurred . </li> 391</ul> 392<dl class="crn-faq"> 393 <dt>Find Patient Care Quality offices<br/></dt> 394 <dd> 395 <p>Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.<br/></p> 396 <p>Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.</p> 397 <table border="0" cellspacing="1" cellpadding="1" width="50%"> 398 <tbody> 399 <tr> 400 <td width="25%" valign="top"> 401 <ul> 402 <li> 403 <a href="https://www.fnha.ca/what-we-do/cultural-safety-and-humility/quality-care-and-safety-office" target="_blank">First Nations Health Authority</a></li> 404 <li> 405 <a href="https://www.fraserhealth.ca/about-us/compliments-and-complaints" target="_blank">Fraser Health</a></li> 406 <li> 407 <a href="https://www.interiorhealth.ca/information-for/patients-and-visitors/patient-care-quality-office" target="_blank">Interior Health </a></li> 408 <li> 409 <a href="https://www.islandhealth.ca/making-complaint" target="_blank">Island Health</a></li> 410 </ul> 411 </td> 412 <td width="25%" valign="top"> 413 <ul> 414 <li> 415 <a href="https://www.northernhealth.ca/contact/patient-care-quality-office" target="_blank">Northern Health</a></li> 416 <li> 417 <a href="https://www.providencehealthcare.org/en/get-involved/compliments-complaints" target="_blank">Providence Health Care</a> </li> 418 <li> 419 <a href="http://www.phsa.ca/about/patient-experience-quality-of-care/patient-experience/compliments-complaints" target="_blank">Provincial Health Services Authority</a> </li> 420 <li> 421 <a href="http://www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office" target="_blank">Vancouver Coastal Health</a>â<br/><br/></li> 422 </ul> 423 </td> 424 </tr> 425 </tbody> 426 </table> 427 </dd> 428</dl> 429<p>Regardless of how or whether  you attempt to address your concern directly with the nurse/midwife or health care agency, you can always <a href="/Public/complaints/make_a_complaint/Pages/Default.aspx">submit a writtâen complaint to BCCNM</a>.ââââââ<br/></p></div><div class="ms-clear"></div></div> 430 </div> 431 </div> 432 </div> 433 434 435 436 <div class="crn-columns row"> 437 438 439 440 </div> 441 442 443 444 </div> 445 </div> 446 </div> 447<div style='display:none' id='hidZone'><menu class="ms-hide"> 448 <ie:menuitem id="MSOMenu_Help" iconsrc="/_layouts/15/images/HelpIcon.gif" onmenuclick="MSOWebPartPage_SetNewWindowLocation(MenuWebPart.getAttribute('helpLink'), MenuWebPart.getAttribute('helpMode'))" text="Help" type="option" style="display:none"> 449 450 </ie:menuitem> 451 </menu></div> 452 453</div> 454 </div> 455 456 </div> 457 458 459 <footer class="crn-footer s4-notdlg noindex"> 460 461 462<div class="row gutter"> 463 <div class="crn-content col-sm-4"> 464 <h2 class="crn-footer-h2">ââââââââââââOffice hours</h2><p class="crn-footer-paragraph">
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604<script type="text/javascript"> 605//<![CDATA[ 606var _spFormDigestRefreshInterval = 1440000;window.SPThemeUtils && SPThemeUtils.ApplyCurrentTheme(true); IsSPSocialSwitchEnabled = function() { return true; };var _fV4UI = true; 607function _RegisterWebPartPageCUI() 608{ 609 var initInfo = {editable: false,isEditMode: false,allowWebPartAdder: false,listId: "{1799d2d3-74ac-486a-8933-28d502298031}",itemId: 4,recycleBinEnabled: true,enableMinorVersioning: true,enableModeration: false,forceCheckout: true,rootFolderUrl: "\u002fPublic\u002fcomplaints\u002fPages",itemPermissions:{High:16,Low:196673}}; 610 SP.Ribbon.WebPartComponent.registerWithPageManager(initInfo); 611 var wpcomp = SP.Ribbon.WebPartComponent.get_instance(); 612 var hid; 613 hid = document.getElementById("_wpSelected"); 614 if (hid != null) 615 { 616 var wpid = hid.value; 617 if (wpid.length > 0) 618 { 619 var zc = document.getElementById(wpid); 620 if (zc != null) 621 wpcomp.selectWebPart(zc, false); 622 } 623 } 624 hid = document.getElementById("_wzSelected"); 625 if (hid != null) 626 { 627 var wzid = hid.value; 628 if (wzid.length > 0) 629 { 630 wpcomp.selectWebPartZone(null, wzid); 631 } 632 } 633}; 634function __RegisterWebPartPageCUI() { 635ExecuteOrDelayUntilScriptLoaded(_RegisterWebPartPageCUI, "sp.ribbon.js");} 636_spBodyOnLoadFunctionNames.push("__RegisterWebPartPageCUI");var __wpmExportWarning='This Web Part Page has been personalized. As a result, one or more Web Part properties may contain confidential information. Make sure the properties contain information that is safe for others to read. After exporting this Web Part, view properties in the Web Part description file (.WebPart) by using a text editor such as Microsoft Notepad.';var __wpmCloseProviderWarning='You are about to close this Web Part. It is currently providing data to other Web Parts, and these connections will be deleted if this Web Part is closed. To close this Web Part, click OK. To keep this Web Part, click Cancel.';var __wpmDeleteWarning='You are about to permanently delete this Web Part. Are you sure you want to do this? To delete this Web Part, click OK. To keep this Web Part, click Cancel.';g_spPreFetchKeys.push('sp.core.js');WPSC.Init(document); 637var varPartWPQ3 = WPSC.WebPartPage.Parts.Register('WPQ3','e7839beb-830d-41b4-80bd-27d397efcf30',document.getElementById('WebPartWPQ3')); 638WPSC.WebPartPage.WebURL = 'https:\u002f\u002fwww.bccnm.ca\u002fPublic\u002fcomplaints'; 639WPSC.WebPartPage.WebServerRelativeURL = '\u002fPublic\u002fcomplaints'; 640 641 642 ExecuteOrDelayUntilScriptLoaded( 643 function() 644 { 645 Srch.ScriptApplicationManager.get_current().states = {"webUILanguageName":"en-US","webDefaultLanguageName":"en-US","QueryDateTimeCulture":4105,"timeZoneOffsetInHours":-8,"contextUrl":"https://www.bccnm.ca/Public/complaints","contextTitle":"Complaints \u0026 discipline","supportedLanguages":[{"id":1025,"label":"Arabic"},{"id":1093,"label":"Bangla"},{"id":1026,"label":"Bulgarian"},{"id":1027,"label":"Catalan"},{"id":2052,"label":"Chinese (Simplified)"},{"id":1028,"label":"Chinese (Traditional)"},{"id":1050,"label":"Croatian"},{"id":1029,"label":"Czech"},{"id":1030,"label":"Danish"},{"id":1043,"label":"Dutch"},{"id":1033,"label":"English"},{"id":1035,"label":"Finnish"},{"id":1036,"label":"French"},{"id":1031,"label":"German"},{"id":1032,"label":"Greek"},{"id":1095,"label":"Gujarati"},{"id":1037,"label":"Hebrew"},{"id":1081,"label":"Hindi"},{"id":1038,"label":"Hungarian"},{"id":1039,"label":"Icelandic"},{"id":1057,"label":"Indonesian"},{"id":1040,"label":"Italian"},{"id":1041,"label":"Japanese"},{"id":1099,"label":"Kannada"},{"id":1042,"label":"Korean"},{"id":1062,"label":"Latvian"},{"id":1063,"label":"Lithuanian"},{"id":1086,"label":"Malay"},{"id":1100,"label":"Malayalam"},{"id":1102,"label":"Marathi"},{"id":1044,"label":"Norwegian"},{"id":1045,"label":"Polish"},{"id":1046,"label":"Portuguese (Brazil)"},{"id":2070,"label":"Portuguese (Portugal)"},{"id":1094,"label":"Punjabi"},{"id":1048,"label":"Romanian"},{"id":1049,"label":"Russian"},{"id":3098,"label":"Serbian (Cyrillic)"},{"id":2074,"label":"Serbian (Latin)"},{"id":1051,"label":"Slovak"},{"id":1060,"label":"Slovenian"}
645,{"id":3082,"label":"Spanish (Spain)"},{"id":2058,"label":"Spanish (Mexico)"},{"id":1053,"label":"Swedish"},{"id":1097,"label":"Tamil"},{"id":1098,"label":"Telugu"},{"id":1054,"label":"Thai"},{"id":1055,"label":"Turkish"},{"id":1058,"label":"Ukrainian"},{"id":1056,"label":"Urdu"},{"id":1066,"label":"Vietnamese"}],"navigationNodes":[{"id":1001,"name":"Everything","url":"{searchcenterurl}/results.aspx","promptString":"Search everything"},{"id":1002,"name":"People","url":"{searchcenterurl}/peopleresults.aspx","promptString":"Search people"},{"id":1003,"name":"Conversations","url":"{searchcenterurl}/conversationresults.aspx","promptString":"Search conversations"},{"id":0,"name":"This Site","url":"~site/_layouts/15/osssearchresults.aspx?u={contexturl}","promptString":"Search this site"}],"webUILanguageDirectory":"en-US","showAdminDetails":false,"defaultPagesListName":"Pages","isSPFSKU":false,"defaultQueryProperties":{"culture":4105,"uiLanguage":4105,"summaryLength":180,"desiredSnippetLength":90,"enableStemming":true,"enablePhonetic":false,"enableNicknames":false,"trimDuplicates":true,"bypassResultTypes":false,"enableInterleaving":true,"enableQueryRules":true,"processBestBets":true,"enableOrderingHitHighlightedProperty":false,"hitHighlightedMultivaluePropertyLimit":-1,"processPersonalFavorites":true}}; 646 Srch.U.trace(null, 'SerializeToClient', 'ScriptApplicationManager state initialized.'); 647 }, 'Search.ClientControls.js');var g_clientIdDeltaPlaceHolderMain = "DeltaPlaceHolderMain"; 648var g_clientIdDeltaPlaceHolderUtilityContent = "DeltaPlaceHolderUtilityContent"; 649 650 ExecuteOrDelayUntilScriptLoaded( 651 function() 652 { 653 if ($isNull($find('ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr'))) 654 { 655 var sb = $create(Srch.SearchBox, {"delayLoadTemplateScripts":true,"messages":[],"queryGroupNames":["MasterPage"],"renderTemplateId":"~sitecollection/_catalogs/masterpage/Display Templates/Search/Control_SearchBox_Compact.js","resultsPageAddress":"/search/Pages/results.aspx","serverInitialRender":true,"showDataErrors":true,"states":{},"tryInplaceQuery":false}, null, null, $get("ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr")); 656 sb.activate('Search...', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sbox', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_sboxdiv', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_NavButton', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_AutoCompList', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_NavDropdownList', 'ctl00_PlaceHolderSearchArea_SmallSearchInputBox1_csr_SearchLink', 'ms-srch-sbprogress', 'ms-srch-sb-prompt ms-helperText'); 657 } 658 }, 'Search.ClientControls.js');//]]> 659</script>
659 660</form> 661 662 <span id="DeltaPlaceHolderUtilityContent"> 663 664 </span> 665
665<script type="text/javascript">// <![CDATA[ 666 667 668 var g_Workspace = "s4-workspace"; 669 // ]]> 670</script>
670 671 672 <!-- <link rel="stylesheet" href="/Style%20Library/bccnm/css/style-alternate.css" /> --> 673
673<script src="/Style%20Library/bccnm/js/bccnm-dynamic-menu-1.js"></script>
673 674 675</body> 676</html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.