1 2 3<!DOCTYPE html> 4<html xml:lang="en" lang="en" class=""> 5<head> 6 <title>Contact Us | Pollen.com</title> 7 <meta charset="utf-8" /> 8 <meta name="viewport" content="width=device-width, initial-scale=1"> 9 <meta http-equiv="X-UA-Compatible" content="IE=edge" /> 10 <meta http-equiv="Content-Security-Policy" content="upgrade-insecure-requests"> 11 <meta name="apple-itunes-app" content="app-id=1556701665" /> 12 <meta name="google-play-app" content="app-id=com.iqvia.chus.allergyplus"> 13 <meta name="description" content="Contact Pollen.com Team if you have any questions or concerns" /> 14 <meta name="keywords" content="allergy, pollen allergy, allergy forecast, pollen counts, pollen reports, pollen levels, pollen index, pollen forecast, pollen alert, allergy season" /> 15 <link rel="canonical" href="https://www.pollen.com/help/contact" /> 16 <meta property="og:title" content="Contact Us" /> 17 <meta property="og:description" content="Contact Pollen.com Team if you have any questions or concerns" /> 18 <meta property="og:image" content="https://www.pollen.com" /> 19 <meta property="og:url" content="https://www.pollen.com/help/contact" /> 20 <meta property="og:type" content="other"> 21 <meta property="article:published_time" content="9/24/2026" /> 22 <!-- favicons --> 23 <link rel="shortcut icon" href="/Content/favicon/favicon.ico" type="image/x-icon" /> 24 <link rel="apple-touch-icon" sizes="57x57" href="/Content/favicon/apple-touch-icon-57x57.png"> 25 <link rel="apple-touch-icon" sizes="60x60" href="/Content/favicon/apple-touch-icon-60x60.png"> 26 <link rel="apple-touch-icon" sizes="72x72" href="/Content/favicon/apple-touch-icon-72x72.png"> 27 <link rel="apple-touch-icon" sizes="76x76" href="/Content/favicon/apple-touch-icon-76x76.png"> 28 <link rel="apple-touch-icon" sizes="114x114" href="/Content/favicon/apple-touch-icon-114x114.png"> 29 <link rel="apple-touch-icon" sizes="120x120" href="/Content/favicon/apple-touch-icon-120x120.png"> 30 <link rel="apple-touch-icon" sizes="144x144" href="/Content/favicon/apple-touch-icon-144x144.png"> 31 <link rel="apple-touch-icon" sizes="152x152" href="/Content/favicon/apple-touch-icon-152x152.png"> 32 <link rel="apple-touch-icon" sizes="180x180" href="/Content/favicon/apple-touch-icon-180x180.png"> 33 <link rel="icon" type="image/png" href="/Content/favicon/favicon-32x32.png" sizes="32x32"> 34 <link rel="icon" type="image/png" href="/Content/favicon/android-chrome-192x192.png" sizes="192x192"> 35 <link rel="icon" type="image/png" href="/Content/favicon/favicon-96x96.png" sizes="96x96"> 36 <link rel="icon" type="image/png" href="/Content/favicon/favicon-16x16.png" sizes="16x16"> 37 <link rel="manifest" href="/manifest.json"> 38 <meta name="msapplication-TileColor" content="#ffc40d"> 39 <meta name="msapplication-TileImage" content="/Content/favicon/mstile-144x144.png"> 40 <meta name="theme-color" content="#ffffff"> 41 <link href="/Content/site/jquery.smartbanner.css" rel="stylesheet" /> 42 43 <style> 44 [ng\:cloak], [ng-cloak], [data-ng-cloak], [x-ng-cloak], .ng-cloak, .x-ng-cloak { 45 display: none !important; 46 } 47 </style> 48 49 <link href="/Content/css?v=gGtouBDSRSqaVI8_DdbI0QnCAh1RDVV-z_7yeL4v_vk1" rel="stylesheet"/> 50 51
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65 66 (function (w, d, s, l, i) { 67 w[l] = w[l] || []; w[l].push({ 68 'gtm.start': 69 new Date().getTime(), event: 'gtm.js' 70 }); var f = d.getElementsByTagName(s)[0], 71 j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 72 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); 73 })(window, document, 'script', 'dataLayer', '
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73 74<!-- End Google Tag Manager --> 75 76 77</head> 78<body ng-app="pollen"> 79 <!-- Google Tag Manager (noscript) -->
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79 80 <noscript> 81 <iframe src="https://www.googletagmanager.com/ns.html?id=
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84<!-- End Google Tag Manager (noscript) --> 85 <!-- Navigation Bar --> 86 <div class="navbar navbar-default navbar-shrink navbar-fixed-top" id="navbar"> 87 <div class="content"> 88 <div class="navbar-header" id="navbar-btns"> 89 <button type="button" class="navbar-toggle pull-right" data-toggle="collapse" data-target="#loc-search" data-parent="#navbar-btns"> 90 <span class="glyphicon glyphicon-search" aria-hidden="true"></span> 91 </button> 92 <button type="button" class="navbar-toggle pull-left" data-toggle="collapse" data-target="#nav-menu" data-parent="#navbar-btns"> 93 <div> 94 <span class="icon-bar"></span> 95 <span class="icon-bar"></span> 96 <span class="icon-bar"></span> 97 </div> 98 </button> 99 <a class="navbar-brand" href="/" style="text-align:center;"><img src="/Content/images/Logo.png" width="129" height="51" alt="POLLEN.COM" /></a> 100 <div class="navbar-brand-dip-parent hidden-xs"><div class="navbar-brand-dip"></div></div> 101 </div> 102 <div class="accordion-group"> 103 104 105 <ul class="nav navbar-nav navbar-right navbar-collapse collapse" id="nav-menu"> 106 <li><a id="nav-home" href="/" class="">Home</a></li> 107 <li><a id="nav-forecast" href="/forecast" class="">Forecast</a></li> 108 <li><a id="nav-allergy" href="/allergy" class="">Allergy</a></li> 109 <li><a id="nav-research" href="/research" class="">Research</a></li> 110 <li><a id="nav-tools" href="/tools" class="">Tools</a></li> 111 112 <li> 113 <a href="/accounts/mylogin" id="loginLink" title="Login to My Pollen.com"> 114 <span class="glyphicon glyphicon-log-in hidden-xs" aria-hidden="true"></span> 115 <span class="visible-xs">Login</span> 116 117 </a> 118 </li> 119 120 </ul> 121 122 <div class="navbar-collapse collapse" id="loc-search"> 123 <div ng-controller="LocationSearchController" class="location-search-nav pollen-typeahead " ng-cloak> 124 <form ng-submit="verifyLocation()"> 125 <input class="form-control" type="text" 126 ng-model="location" uib-typeahead="l.value for l in getLocations($viewValue)" typeahead-min-length="3" typeahead-on-select="onLocationSelect($item, $model, $label)" 127 typeahead-no-results="noResults" typeahead-clear="true" 128 placeholder="Enter city or ZIP to get your allergy forecast" onfocus="this.setAttribute('placeholder', '');" onblur="this.setAttribute('placeholder', 'Enter city or ZIP to get your allergy forecast');" /> 129 <div ng-show="noResults" class="no-results"> 130 No locations found 131 </div> 132 </form> 133 </div> 134</div> 135 </div> 136 137 </div> 138 </div> 139 140 <div id="main-container"> 141 142 <!-- Hero --> 143 144 <!-- Top Section --> 145 146 147 <!-- Main Section --> 148 <div class=" content main-section clearfix"> 149 <!-- Advertisement Responsive leaderboard or square --> 150 <div class="body-container"> 151 <div class="body"> 152 <div class="body-content"> 153 154 155<h2>Contact Us</h2> 156<h3></h3> 157 158<form action="/help/contact" class="form-horizontal" method="post" role="form"><input name="__RequestVerificationToken" type="hidden" value="Cs0FdypGyF0GYd0ZEKJJ0PlKSEK6nOTxrN5_p2juC4PUNcFrq1YT1W0F8YSjygjkVPlRisDY8nKL62e-QraSAz_klwSWPRGR_SLuLIQTRSc1" /> <h4>If you have any comments, questions or suggestions, please enter them below.</h4> 159 <hr /> 160<div class="validation-summary-valid text-danger" data-valmsg-summary="true"><ul><li style="display:none"></li> 161</ul></div> <div class="form-group"> 162 <label class="col-md-3" for="Name">Your Name</label> 163 <div class="col-md-9"> 164 <input class="form-control" data-val="true" data-val-required="Please enter your name." id="Name" maxlength="100" name="Name" type="text" value="" /> 165 </div> 166 </div> 167 <div class="form-group"> 168 <label class="col-md-3" for="Email">Your E-mail Address</label> 169 <div class="col-md-9"> 170 <input class="form-control" data-val="true" data-val-email="Please enter a valid e-mail address." data-val-required="Please enter your e-mail address." id="Email" maxlength="100" name="Email" type="text" value="" /> 171 </div> 172 </div> 173 <div class="form-group"> 174 <label class="col-md-3" for="Category">Category</label> 175 <div class="col-md-9"> 176 <select class="form-control" data-val="true" data-val-required="Please select appropriate category." id="Category" name="Category">
176<option selected="selected" value="0">Please Select Appropriate Category</option> 177<option value="g">General Inquiries</option> 178<option value="s">Suggestions</option> 179<option value="w">Web Issues</option> 180<option value="m">App Issues</option> 181<option value="e">Subscription Issues</option> 182<option value="d">Data Web Services</option> 183<option value="a">Advertising</option> 184<option value="f">Affiliates</option> 185<option value="p">Ad-free Allergy Alert Widget</option> 186<option value="r">Rotorod</option> 187<option value="o">Misc</option> 188</select> 189 </div> 190 </div> 191 <div class="form-group"> 192 <label class="col-md-3" for="Subject">Subject</label> 193 <div class="col-md-9"> 194 <input class="form-control" data-val="true" data-val-required="Please enter the subject of your message." id="Subject" name="Subject" type="text" value="" /> 195 </div> 196 </div> 197 <div class="form-group"> 198 <label class="col-md-3" for="Message">Enter Message</label> 199 <div class="col-md-9"> 200 <textarea class="form-control" cols="20" data-val="true" data-val-length="The field Enter Message must be a string with a maximum length of 500." data-val-length-max="500" data-val-required="Please enter a message." id="Message" maxlength="500" name="Message" rows="2"> 201</textarea> 202 </div> 203 </div> 204 <div class="form-group"> 205 <div class="col-md-offset-3 col-md-9"> 206 <input type="submit" class="btn btn-default" value="Submit" /> 207 <input type="reset" class="btn btn-default" value="Reset" /> 208 </div> 209 </div> 210</form> 211 212 </div> 213 </div> 214 <div id="sidebar" class="sidebar"> 215 216 <div class="row"> 217 <div class="row-same-height"> 218 <div class="col-md-12 col-sm-6 col-xs-12 col-md-height sidebar-panel"> 219 220 221 222<!-- feature ad layout --> 223 <div class="allergy-alert text-center sidebar-tools email3"> 224 <div class="sidebar-content sidebar-content-top sidebar-dip"> 225 <h2>Allergy Alert Emails</h2> 226 </div> 227 <a href="/tools/allergy-alert?src=Banner" class="featured-ad-text">Get notified when<br/>pollen counts are high</a> 228 <a href="/tools/allergy-alert?src=Banner" class="featured-ad-overlay"></a> 229 </div> 230 231 <div ng-controller="AllergyOutlookController" class="allergy-outlook text-center" ng-cloak> 232 <div class="row"> 233 <div class="col-md-12" style="padding:0;"> 234 <div class="sidebar-content sidebar-content-top sidebar-dip"> 235 <h2> 236 Allergy Outlook 237 </h2> 238 <p ng-if="outlook" class="sidebar-panel-subtitle"> 239 <span>for {{outlook.Market}}</span> 240 </p> 241 </div> 242 <div class="sidebar-content sidebar-content-bottom" style="background:#eaedec;position:relative;" loading="loading"> 243 244 <div ng-if="outlook"> 245 <div class="row"> 246 <div class="col-md-6 col-sm-6 col-xs-6" style="border-right:1px dotted;"> 247 <h3>Trend</h3> 248 <div class="outlook-icon" ng-class="'trend' + outlook.TrendID"></div> 249 <p class="description">Pollen levels {{outlook.Trend}}</p> 250 </div> 251 <div class="col-md-6 col-sm-6 col-xs-6"> 252 <h3>Season</h3> 253 <div class="outlook-icon" ng-class="outlook.Season.toLowerCase()"></div> 254 <p class="description">{{FormattedSeason()}} pollen is active in this area</p> 255 </div> 256 </div> 257 <p>{{outlook.Outlook}}</p> 258 <a ng-href="{{ForecastUrl()}}" role="link">Continue</a> 259 260 </div> 261 262 <p ng-if="!outlook">The Allergy Outlook is unavailable for your location.<br/><a href="/tools/mylocation?edit=1">Set your default location.</a></p> 263 264 </div> 265 <a ng-if="outlook" ng-href="{{ForecastUrl()}}" class="featured-ad-overlay"></a> 266 </div> 267 </div> 268</div> 269 </div> 270 </div> 271 </div> 272
273 <!-- Advertisement Responsive 300x600 or leaderboard --> 274 </div> 275 276 </div> 277 </div> 278 279 <!-- Secondary Section --> 280 281 <!-- ribbon of latest news or articles --> 282 283 <!-- Footer --> 284 <footer> 285 <div class="row"> 286 <div class="footer-content col-md-12 text-center"> 287 <ul> 288 <li><a href="/">Home</a></li> 289 <li><a href="/accounts/mylogin">My Pollen.com</a></li> 290 <li><a href="/help/about">About Us</a></li> 291 <li><a href="/help/contact">Contact Us</a></li> 292 <li><a href="/help/faq">F.A.Q.</a></li> 293 <li><a href="/help/tou">Terms of Use</a></li> 294 <li><a href="/help/privacy">Privacy Policy</a></li> 295 <li><a href="/help/advertising">Advertising</a></li> 296 <li><a href="/help/sitemap">Site Map</a></li> 297 </ul> 298 <p class="text-center copyright" style="margin-bottom: 0;">Copyright © 2026 IQVIA™. All rights reserved.</p> 299 <p class="text-center copyright">Pollen.com and Allergy Alert are registered trademarks of IQVIA. Page last modified: 09/24/2026</p> 300 </div> 301 </div> 302</footer> 303 304 </div> 305 306
306<script src="/bundles/jquery?v=tMZLrjhnpmexzX6R05tH5DZj1azQ9Qwrga7tDsCrSCg1"></script>
306 307 308
308<script src="/bundles/bootstrap?v=sq3_YDBhhwkRnUrjje8yEucvug2lwj3y88v8Nr4--141"></script>
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312 313 314 315 316
316<script type="text/javascript"> 317 (function () { 318 // Set site variables here 319 var siteVariables = { 320 webApiUrl: 'https://www.pollen.com/api/', 321 siteBaseUrl: 'https://www.pollen.com/' 322 }; 323 324 app.init(siteVariables); 325 326 // Initialize page info to include route data 327 angular.module('pollen').value('pageData', {"controller":"help","action":"contact"}); 328 angular.module('pollen').value('currentLocation', ''); 329 330 })(); 331 </script>
331 332
332<script src="/Scripts/jquery.smartbanner.js"></script>
332 333
333<script type="text/javascript"> 334 //Smartbanner 335 $(function () { $.smartbanner({ daysHidden: 1, daysReminder: 1 }) }) //, force: 'android' }) }) 336 function navbarBelowBanner() { 337 $("#navbar").removeClass("navbar-fixed-top"); 338 $("#navbar").css("margin-top", "22px"); 339 $("#navbar").css("margin-bottom", "0"); 340 } 341 function navbarFixedTop() { 342 $("#navbar").addClass("navbar-fixed-top"); 343 $("#navbar").css("margin-top", "0"); 344 } 345 var type, sbclosed; 346 $(function () { 347 type = $(window).data('smartbanner').type; 348 if (type !== undefined && !$(window).data('smartbanner').options['bannerClosed']) { 349 navbarBelowBanner(); 350 var navmenu = document.getElementById("nav-menu"); 351 navmenu.classList.add("navbar-fixed-top"); 352 navmenu.style.position = "relative"; 353 var locsearch = document.getElementById("loc-search"); 354 locsearch.classList.add("navbar-fixed-top"); 355 locsearch.style.position = "relative"; 356 } 357 else 358 navbarFixedTop(); 359 }); 360 $(window).scroll(function () { 361 if (type !== undefined) { 362 ($(window).scrollTop() < 100 && !$(window).data('smartbanner').options['bannerClosed']) ? navbarBelowBanner() : navbarFixedTop(); 363 } 364 }); 365 </script>
365 366 367
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377 378 379 <!-- Add This code --> 380 <!--
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380 --> 381 <!-- For detecting the correct device --> 382 <div class="device-xs visible-xs" id="device-xs"></div> 383 <div class="device-sm visible-sm" id="device-sm"></div> 384 <div class="device-md visible-md" id="device-md"></div> 385 <div class="device-lg visible-lg" id="device-lg"></div> 386 387 388 389</body> 390</html> 391 392
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