1<!DOCTYPE html><!-- Last Published: Wed Sep 23 2026 07:39:35 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="www-mazemap-com.webflow.io" data-wf-page="65411d8c12e210b8b7d9cbf8" data-wf-site="5fe0853f9e6927bb4c1a6644" lang="en" data-wf-collection="65411d8c12e210b8b7d9cb4b" data-wf-item-slug="ghost-patients-nhs-scotland"><head><meta charset="utf-8"/><link href="https://cdn.prod.website-files.com" rel="preconnect" crossorigin="anonymous"/><title>Ghost Patients - The Silent Crisis Haunting NHS Scotland</title><meta content="Missed appointments, or âDid Not Attendsâ (DNAs), are a growing crisis in NHS Scotland, costing over £1 million annually and exacerbating already stretched healthcare services. The reasons range from forgetfulness to transport issues and navigational difficulties within hospital complexes. While reminder texts and automated calls help, they are not enough. A more effective strategy involves smarter scheduling, better transport solutions, and integrated reminder systems with smart navigation tools like MazeMap, which provides patients with direct links to interactive hospital maps. With record-high waiting lists and mounting pressure on healthcare professionals, urgent action is needed to turn these ghost patients into active participants in their care." name="description"/><meta content="Ghost Patients - The Silent Crisis Haunting NHS Scotland" property="og:title"/><meta content="Missed appointments, or âDid Not Attendsâ (DNAs), are a growing crisis in NHS Scotland, costing over £1 million annually and exacerbating already stretched healthcare services. The reasons range from forgetfulness to transport issues and navigational difficulties within hospital complexes. While reminder texts and automated calls help, they are not enough. A more effective strategy involves smarter scheduling, better transport solutions, and integrated reminder systems with smart navigation tools like MazeMap, which provides patients with direct links to interactive hospital maps. With record-high waiting lists and mounting pressure on healthcare professionals, urgent action is needed to turn these ghost patients into active participants in their care." property="og:description"/><meta content="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/67bdc8815e8c3cb16e231857_Blog%20Cover%20(2).jpg" property="og:image"/><meta content="Ghost Patients - The Silent Crisis Haunting NHS Scotland" name="twitter:title"/><meta content="Missed appointments, or âDid Not Attendsâ (DNAs), are a growing crisis in NHS Scotland, costing over £1 million annually and exacerbating already stretched healthcare services. The reasons range from forgetfulness to transport issues and navigational difficulties within hospital complexes. While reminder texts and automated calls help, they are not enough. A more effective strategy involves smarter scheduling, better transport solutions, and integrated reminder systems with smart navigation tools like MazeMap, which provides patients with direct links to interactive hospital maps. With record-high waiting lists and mounting pressure on healthcare professionals, urgent action is needed to turn these ghost patients into active participants in their care." name="twitter:description"/><meta content="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/67bdc8815e8c3cb16e231857_Blog%20Cover%20(2).jpg" name="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="cSDSL6_RUt2f5Fi2jm16Ux-Mjjj8nPDlKIyjeZ6JZl4" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/css/www-mazemap-com.webflow.shared.fb7bd3deb.min.css" rel="stylesheet" type="text/css" integrity="sha384-+3vT3rCitelDikvyVw5q+K/xTGRU6/SHO6zDaHzDyiXF58N07yW+BdewzkBkA0q9" crossorigin="anonymous"/><style>@media (min-width:992px) {html.w-mod-js:not(.w-mod-ix) [data-w-id="99ea58ad-6230-7f0a-051a-35d429bd92cc"] {opacity:0;}}@media (max-width:991px) and (min-width:768px) {html.w-mod-js:not(.w-mod-ix) [data-w-id="99ea58ad-6230-7f0a-051a-35d429bd92cc"] {opacity:0;}}</style>
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2357bdafd9bc8e864fc7d62b6a_Untitled%20design%20(23).png"/></div><figcaption>Missed appointments leave empty seats in NHS Scotlandâs waiting rooms, costing time, money, and, most importantly, patient well-being.</figcaption></figure><h3><strong>A System Under Strain</strong></h3><p>The impact of DNAs ripples far beyond empty chairs in waiting rooms. They create longer queues, push back critical care, and place unnecessary stress on NHS staff already stretched to their limits.</p><p>One of the most frustrating realities? Many of these missed appointments could have been avoided with better planning, clearer communication, and smarter accessibility solutions. While reminder texts and automated calls have helped, they alone are not enough. A more multifaceted approach is necessary to tackle this issue head-on.</p><h3><strong>Bridging the Gaps: The Role of Innovation and Community Support</strong></h3><p>Tackling DNAs requires more than just punitive measures. A patient-centric approachâone that recognizes the real barriers people faceâcan make all the difference. Some promising solutions include:</p><ul role="list"><li><strong>Smarter Scheduling & Flexibility</strong>: Giving patients easier options to reschedule rather than leaving them locked into rigid appointment structures.</li><li><strong>Enhanced Transportation Support</strong>: Volunteer drivers, like those mobilized by the Royal Voluntary Service, can help ensure vulnerable individuals reach their appointments instead of being forced to cancel at the last minute.</li><li><strong>Integrated Reminder Systems with Smart Navigation</strong>: An effective approach is a system that not only reminds patients of their appointments but also provides a direct link to an interactive hospital map. <a href="https://mazemap.com/"><strong>MazeMap</strong></a>, can be embedded within reminders, guiding patients step by step to their destination. By reducing confusion and enhancing accessibility, such a system ensures that patients arrive at the right place at the right time.</li></ul><h3><strong>The Bigger Picture</strong></h3><p>DNAs arenât just an administrative headache; they represent missed chancesâmissed diagnoses, missed treatments, and missed interventions that could save lives. Addressing the issue isnât about assigning blame but rather finding sustainable, empathetic solutions that work for both patients and healthcare providers.</p><p><a href="https://www.scot.nhs.uk/">NHS Scotland</a> faces a pivotal moment. With waiting lists at record highs and healthcare professionals under immense pressure, the time for change is now. By combining technology, community support, and smarter scheduling, we can finally start to bring the ghost patients back to lifeâensuring that every seat in the waiting room is filled with someone who truly needs it.<br/><br/><strong>Take Action Today</strong></p><p>Some NHS hospitals are already using <strong>MazeMap</strong> to reduce DNAs by integrating smart navigation with appointment reminders. NHS Scotland can explore how this solution could work for them. Request a <a href="https://www.mazemap.com/our-maps/book-a-demo"><strong>Free Demo</strong></a> today and see how <strong>MazeMap</strong> can enhance patient attendance and optimize healthcare delivery.</p><p>â</p><p>â</p><p>â</p></div><div class="div-block-14"><p class="paragraph-18">Want to find out how MazeMap can help you get the <em class="italic-text-5">most</em> out of your building?</p><a href="/our-maps/book-a-demo" class="button button__stack book_btn w-button">Book a demo</a></div></div><div class="blog-post__share-links"><h3 class="heading-21 social-media">Find us on social media!</h3><div class="w-layout-grid blog-post__social-media-grid"><a id="w-node-_8bc3ddd0-4b65-0eab-1bd7-7a2bf70a761f-b7d9cbf8" href="https://www.linkedin.com/company/mazemap/?originalSubdomain=no" target="_blank" class="blog-post__sharelink w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/600f069ca58b683fca7a44dd_Untitled-4-01.svg" loading="lazy" alt="LinkedIn Logo 236" class="blog-post__social-media-logo"/></a><a id="w-node-_8bc3ddd0-4b65-0eab-1bd7-7a2bf70a7623-b7d9cbf8" href="https://twitter.com/mazemap" target="_blank" class="blog-post__sharelink w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/60191d7d07f3796ba98c3d88_twitter-03.svg" loading="lazy" alt="Twitter Logo 237" class="blog-post__social-media-logo"/></a><a href="https://www.facebook.com/MazeMap/" target="_blank" class="blog-post__sharelink w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/600f069ce6137d52ca0e9fa4_Untitled-4-02.svg" loading="lazy" alt="Facebook Logo 238" class="blog-post__social-media-logo"/></a><a href="https://www.youtube.com/channel/UCeS9q65y7lXQNGbQDOqtmgQ" target="_blank" class="blog-post__sharelink w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/60191d7caf66827c5af095a8_youtube-04.svg" loading="lazy" alt="Youtube Logo 239" class="blog-post__social-media-logo"/></a></div></div></div></div><div class="section offwhite-section section-fixedheight section-blogposts-stack"><div class="mycontain"><div data-w-id="99ea58ad-6230-7f0a-051a-35d429bd92cc" class="news-section__wrapper"><h2>Keep reading</h2><div class="keep-reading-blog-post w-dyn-list"><div role="list" class="news-section__grid w-dyn-items w-row"><div role="listitem" class="collection-item w-dyn-item w-col w-col-4"><a href="/post/indoor-navigation-campuses" class="news-section__link--text w-inline-block"><div class="news-section__descriptive-word">education</div><img loading="lazy" height="" alt="A blurry image of a busy office, with employees w
239alking around the open office landscape" src="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a573b6e9703e682c5790d21_indoor-nav2.jpg" sizes="(max-width: 767px) 100vw, 388px" srcset="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a573b6e9703e682c5790d21_indoor-nav2-p-500.jpg 500w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a573b6e9703e682c5790d21_indoor-nav2-p-800.jpg 800w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a573b6e9703e682c5790d21_indoor-nav2.jpg 1000w" class="news-section__image"/><h3>Indoor Navigation for Campuses: A Complete Guide </h3><p class="small-paragraph">GPS stops working at the front door of most university buildings. Here's how indoor navigation for campuses works and what you need before you set it up.</p></a></div><div role="listitem" class="collection-item w-dyn-item w-col w-col-4"><a href="/post/what-is-digital-wayfinding" class="news-section__link--text w-inline-block"><div class="news-section__descriptive-word">healthcare</div><img loading="lazy" height="" alt="A blurry image of a busy office, with employees walking around the open office landscape" src="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a561c21271ab96ead030800_asd.webp" sizes="(max-width: 767px) 100vw, 388px" srcset="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a561c21271ab96ead030800_asd-p-500.webp 500w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a561c21271ab96ead030800_asd-p-800.webp 800w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a561c21271ab96ead030800_asd-p-1080.webp 1080w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a561c21271ab96ead030800_asd.webp 1197w" class="news-section__image"/><h3>What Is Digital Wayfinding? A Complete Guide</h3><p class="small-paragraph">What is digital wayfinding and how does it work? Learn how digital maps and indoor navigation help visitors find their way. Book a demo today.</p></a></div><div role="listitem" class="collection-item w-dyn-item w-col w-col-4"><a href="/post/campus-wayfinding-software" class="news-section__link--text w-inline-block"><div class="news-section__descriptive-word">education</div><img loading="lazy" height="" alt="A blurry image of a busy office, with employees walking around the open office landscape" src="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a5608213b4831a63a108d26_happy-high-school-student-using-cell-phone-while-l-2026-01-06-10-30-35-utc.jpg" sizes="(max-width: 767px) 100vw, 388px" srcset="https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a5608213b4831a63a108d26_happy-high-school-student-using-cell-phone-while-l-2026-01-06-10-30-35-utc-p-500.jpg 500w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a5608213b4831a63a108d26_happy-high-school-student-using-cell-phone-while-l-2026-01-06-10-30-35-utc-p-800.jpg 800w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a5608213b4831a63a108d26_happy-high-school-student-using-cell-phone-while-l-2026-01-06-10-30-35-utc-p-1080.jpg 1080w, https://cdn.prod.website-files.com/5fe0853ff6b3b31c6a2d3ab6/6a5608213b4831a63a108d26_happy-high-school-student-using-cell-phone-while-l-2026-01-06-10-30-35-utc.jpg 1200w" class="news-section__image"/><h3>
239Campus Wayfinding Software: How Indoor Navigation Helps</h3><p class="small-paragraph">Most campus maps stop at the building entrance. Campus wayfinding software gives directions to the room, including step-free routes for wheelchair users.</p></a></div></div></div></div></div></div><div id="footer" class="section footer"><div class="mycontain"><div class="footer__wrapper"><div class="w-layout-grid footer-grid"><div class="footer__grid__wrapper"><h3 class="h3--white">Solutions</h3><a href="/solutions/3d-maps" class="footer__link w-inline-block"><div>3D Maps</div></a><a href="/solutions/user-analytics" class="footer__link w-inline-block"><div>User Analytics</div></a><a href="/solutions/indoor-positioning" class="footer__link w-inline-block"><div>Indoor Positioning</div></a><a href="/solutions/space-booking" class="footer__link w-inline-block"><div>Space Booking</div></a><a href="/solutions/asset-visualization-rtls" class="footer__link w-inline-block"><div>Asset Visualization</div></a><a href="/solutions/iot-integrations" class="footer__link w-inline-block"><div>IoT Integrations</div></a><a href="/solutions/map-and-data-export" class="footer__link w-inline-block"><div>Map and Data Export</div></a><a href="/solutions/map-views" class="footer__link w-inline-block"><div>Map Views</div></a><a href="/industries/hospitality" class="footer__link w-inline-block"><div>Choose My Room</div></a><a href="/industries/hospitality" class="footer__link w-inline-block"></a></div><div class="footer__grid__wrapper"><h3 class="h3--white">Resources</h3><a href="/resources/blog" class="footer__link w-inline-block"><div>Blog</div></a><a href="/resources/case-studies" class="footer__link w-inline-block"><div>Case Studies</div></a><a href="/resources/product-flyers" class="footer__link w-inline-block"><div>Product Flyers</div></a><a href="/resources/technical-papers" class="footer__link w-inline-block"><div>Technical Papers</div></a><a href="/resources/videos" class="footer__link w-inline-block"><div>Videos</div></a><a href="/resources/media-resources" class="footer__link w-inline-block"><div>Media Resources</div></a><a href="#" class="footer__link w-inline-block"></a></div><div class="footer__grid__wrapper"><h3 class="h3--white">About Us</h3><a href="/about-us/about-us" class="footer__link w-inline-block"><div>About MazeMap</div></a><a href="/about-us/careers" class="footer__link w-inline-block"><div>Careers</div></a><a href="/about-us/faqs" class="footer__link w-inline-block"><div>FAQs</div></a><a href="/about-us/contact" class="footer__link w-inline-block"><div>Contact</div></a><a href="#" class="footer__link w-inline-block"></a></div></div><div class="contact-form__form__wrapper footer"><div class="question-form w-form"><form id="wf-form-CONTACT-FORM" name="wf-form-CONTACT-FORM" data-name="CONTACT FORM" redirect="/request/contact-success" data-redirect="/request/contact-success" method="get" data-wf-page-id="65411d8c12e210b8b7d9cbf8" data-wf-element-id="d0612764-1835-e267-e970-9a08b9bf57c4" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><div class="w-layout-grid grid-14"><input class="text-field lp w-input" maxlength="256" name="Name" data-name="Name" placeholder="Full Name" type="text" id="Name-3" required=""/><input class="text-field lp w-input" maxlength="256" name="Phone" data-name="Phone" placeholder="Phone Number (Optional)" type="tel" id="Phone-3"/><input class="text-field lp w-input" maxlength="256" name="Company" data-name="Company" placeholder="Company" type="text" id="Company-3" required=""/><select id="country-select" name="Country" data-name="Country" required="" class="country-dropdown w-node-d41c9e
23913-3293-9043-42ad-343635d3bda4-db56528d w-select"><option value="Select Country">Select Country</option><option value="Albania">Albania</option><option value="Argentina">Argentina</option><option value="Australia">Australia</option><option value="Austria">Austria</option><option value="Bahamas">Bahamas</option><option value="Bahrain">Bahrain</option><option value="Bangladesh">Bangladesh</option><option value="Barbados">Barbados</option><option value="Belarus">Belarus</option><option value="Belgium">Belgium</option><option value="Brazil">Brazil</option><option value="Bulgaria">Bulgaria</option><option value="Canada">Canada</option><option value="China">China</option><option value="Croatia">Croatia</option><option value="Cyprus">Cyprus</option><option value="Czech Republic">Czech Republic</option><option value="Denmark">Denmark</option><option value="Egypt">Egypt</option><option value="Estonia">Estonia</option><option value="Fiji">Fiji</option><option value="Finland">Finland</option><option value="France">France</option><option value="Germany">Germany</option><option value="Greece">Greece</option><option value="Hungary">Hungary</option><option value="Iceland">Iceland</option><option value="Another option">India</option><option value="Indonesia">Indonesia</option><option value="Ireland">Ireland</option><option value="Another option">Israel</option><option value="Italy">Italy</option><option value="Japan">Japan</option><option value="Kenya">Kenya</option><option value="Kuwait">Kuwait</option><option value="Latvia">Latvia</option><option value="Liechtenstein">Liechtenstein</option><option value="Lithuania">Lithuania</option><option value="Luxembourg">Luxembourg</option><option value="Madagascar">Madagascar</option><option value="Malaysia">Malaysia</option><option value="Maldives">Maldives</option><option value="Malta">Malta</option><option value="Mauritius">Mauritius</option><option value="Mexico">Mexico</option><option value="Monaco">Monaco</option><option value="Morocco">Morocco</option><option value="Mozambique">Mozambique</option><option value="Netherlands">Netherlands</option><option value="New Zealand">New Zealand</option><option value="North Macedonia">North Macedonia</option><option value="Norway">Norway</option><option value="Oman">Oman</option><option value="Philippines">Philippines</option><option value="Poland">Poland</option><option value="Portugal">Portugal</option><option value="Qatar">Qatar</option><option value="Romania">Romania</option><option value="Russia">Russia</option><option value="Saudi Arabia">Saudi Arabia</option><option value="Singapore">Singapore</option><option value="South Africa">South Africa</option><option value="South Korea">South Korea</option><option value="Spain">Spain</option><option value="Sweden">Sweden</option><option value="Switzerland">Switzerland</option><option value="Tanzania">Tanzania</option><option value="Another option">Thailand</option><option value="Turkey">Turkey</option><option value="Ukraine">Ukraine</option><option value="United Arab Emirates">United Arab Emirates</option><option value="United Kingdom">United Kingdom</option><option value="United States of America">United States of America</option><option value="Vietnam">Vietnam</option><option value="Other">Other</option></select></div><input class="text-field hack-form-input hack18-email-footer lp w-input" maxlength="256" name="Email" data-name="Email" placeholder="Business Email Address" type="email" id="Email-3" required=""/><label for="Client-Question-3">Your question</label><textarea id="Client-Question-3" name="Client-Question" maxlength="5000" data-name="Client Question" placeholder="Example: How does indoor positioning and meeting room booking work, and what are the prerequisites? " required="" class="text-field form__long-text lp w-input"></textarea><select id="Industry-3" name="Industry" data-name="Industry" required="" class="select-field lp w-select"><option value="">Select an industry</option><option value="Education">Education</option><option value="Healthcare">Healthcare and Hospitals</option>
239<option value="Hospitality">Hospitality</option><option value="Corporate">Corporate</option><option value="Other">Other</option></select><div data-sitekey="6LcMduwoAAAAAOpmHqTlYAx80qRjVsuiyf1sXkdH" class="w-form-formrecaptcha g-recaptcha g-recaptcha-error g-recaptcha-disabled"></div><input type="submit" data-wait="Sending" id="ask-an-expert-submit" class="button button_animated orange hack-button-footer w-button" value="Ask an expert"/></form><div class="success-message w-form-done"><div>Your question has been received! We will get back to you within 1-2 work days.</div></div><div class="error-message w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></div></div><div class="div-block"></div><div class="mycontain"><div class="footer__bottom-wrapper"><div class="footer__bottom-container"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/5fe08f6de47b48f0b9b0612a_mazemap-logo-white.webp" loading="lazy" width="314" alt="" class="footer_logo"/><div class="footer__bottom-text-wrapper"><div class="footer__text-under-logo">Indoor Maps and Wayfinding</div><div class="footer__text-under-logo_2">MazeMap @ 2026</div></div></div><div class="w-layout-grid footer-some-misc-grid"><div class="footer__bottom-container h1--white right"><a href="/partners" class="footer__link w-inline-block"><div>Partners</div></a><div class="footer-bottom-divider-small"></div><a href="/privacy-policy" class="footer__link w-inline-block"><div class="bottom-link-footer">Privacy Policy</div></a><div class="footer-bottom-divider-small"></div><a href="/terms" class="footer__link w-inline-block"><div class="bottom-link-footer">Terms of Service</div></a><div class="footer-bottom-divider-small"></div><a href="https://admin.mazemap.com/login.html" class="footer__link w-inline-block"><div class="bottom-link-footer shorter">Log in </div></a></div><div class="blog-post__share-links footer"><div class="w-layout-grid blog-post__social-media-grid footer"><a id="w-node-_4a13caaf-a072-9e15-5afc-7d73cd001dda-db56528d" href="https://www.linkedin.com/company/mazemap/?originalSubdomain=no" target="_blank" class="blog-post__sharelink footer w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/600f069ca58b683fca7a44dd_Untitled-4-01.svg" loading="lazy" alt="LinkedIn Logo 240" class="blog-post__social-media-logo footer"/></a><a id="w-node-_4a13caaf-a072-9e15-5afc-7d73cd001ddc-db56528d" href="https://twitter.com/mazemap" target="_blank" class="blog-post__sharelink footer w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/60191d7d07f3796ba98c3d88_twitter-03.svg" loading="lazy" alt="Twitter Logo 241" class="blog-post__social-media-logo footer"/></a><a href="https://www.facebook.com/MazeMap/" target="_blank" class="blog-post__sharelink footer w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/600f069ce6137d52ca0e9fa4_Untitled-4-02.svg" loading="lazy" alt="Facebook Logo 242" class="blog-post__social-media-logo footer"/></a><a href="https://www.youtube.com/channel/UCeS9q65y7lXQNGbQDOqtmgQ" target="_blank" class="blog-post__sharelink footer w-inline-block"><img src="https://cdn.prod.website-files.com/5fe0853f9e6927bb4c1a6644/60191d7caf66827c5af095a8_youtube-04.svg" loading="lazy" alt="Youtube Logo 243" class="blog-post__social-media-logo footer"/></a></div></div></div></div></div></div>
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