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89 90<!-- End Google Tag Manager --> 91</head> 92<body> 93 <div class="navbar-main-wrapper"> 94 <nav class="navbar navbar-main"> 95 <div class="navbar-container"> 96 <a class="navbar-brand" href="/"></a> 97 98 <div class="navbar-mobile-content"> 99 <a class="navbar-btn navbar-btn-free-trial navbar-btn-light navbar-btn-light-text-blue" href="//admin.nicereply.com/signup" id="menu-trial-cta" 100 data-cta-name="free-trial" 101 data-cta-id="menu" 102 data-cta-location="header" 103 data-cta-text="Free trial" 104 > 105 Free trial 106 </a> 107 108 <button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#navbar-content" aria-controls="navbar-content" aria-expanded="false" aria-label="Toggle navigation"> 109 <span class="navbar-toggler-icon"> 110 <span class="navbar-toggler-icon-element"></span> 111 <span class="navbar-toggler-icon-element"></span> 112 <span class="navbar-toggler-icon-element"></span> 113 </span> 114 </button> 115 </div> 116 <div id="navbar-content" class="collapse navbar-collapse"> 117 <ul class="navbar-nav navbar-nav-left"> 118 <li class="nav-item nav-item-product dropdown dropdown-product"> 119 <a id="navbar-dropdown-product" class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown"> 120 Product 121 </a> 122 <ul class="dropdown-menu" aria-labelledby="navbar-dropdown-product"> 123 <li class="nav-item"> 124 <a class="dropdown-item dropdown-item-single-row" href="/features"> 125 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/all.15067127.svg" 126 class="dropdown-item-icon" 127 alt=""> 128 <div class="dropdown-item-label">All features</div> 129 <div class="dropdown-item-description">See all the features available in Nicereply</div> 130 </a> 131 </li> 132 <li class="nav-item"> 133 <a class="dropdown-item dropdown-item-single-row" href="/product/net-promoter-score"> 134 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/nps.4037bd1a.svg" 135 class="dropdown-item-icon" 136 alt=""> 137 <div class="dropdown-item-label">Net Promoter Score</div> 138 <div class="dropdown-item-description">Learn how loyal your customers are</div> 139 </a> 140 </li> 141 <li class="nav-item"> 142 <a class="dropdown-item" href="/product/customer-effort-score"> 143 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/ces.608dc244.svg" 144 class="dropdown-item-icon" 145 alt=""> 146 <div class="dropdown-item-label">Customer Effort Score</div> 147 <div class="dropdown-item-description">Find out how hard is it to do business with you</div> 148 </a> 149 </li> 150 <li class="nav-item dropdown"> 151 <a class="dropdown-item dropdown-toggle" href="/product/customer-satisfaction-score"> 152 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/csat.f79d067d.svg" 153 class="dropdown-item-icon" 154 alt=""> 155 <div class="dropdown-item-label"> 156 Customer Satisfaction Score<sp
156an class="dropdown-toggle"></span> 157 </div> 158 <div class="dropdown-item-description"> 159 Measure how satisfied are your <br>customers 160 </div> 161 <div class="dropdown-item-toggle"></div> 162 </a> 163 <ul class="dropdown-menu dropdown-submenu dropdown-submenu-csat"> 164 <li> 165 <a class="dropdown-item" href="/product/smileys-csat-survey"> 166 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/csat/smileys.15a7aaff.svg" 167 class="dropdown-item-icon" 168 alt=""> 169 <div class="dropdown-item-label">Smileys</div> 170 <div class="dropdown-item-description">CSAT SURVEY</div> 171 </a> 172 </li> 173 <li> 174 <a class="dropdown-item" href="/product/thumbs-csat-survey"> 175 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/csat/thumbs.153f5334.svg" 176 class="dropdown-item-icon" 177 alt=""> 178 <div class="dropdown-item-label">Thumbs up/down</div> 179 <div class="dropdown-item-description">CSAT SURVEY</div> 180 </a> 181 </li> 182 <li> 183 <a class="dropdown-item" href="/product/5-star-csat-survey"> 184 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/csat/5-star.a2d4361e.svg" 185 class="dropdown-item-icon" 186 alt=""> 187 <div class="dropdown-item-label">5-Star</div> 188 <div class="dropdown-item-description">CSAT SURVEY</div> 189 </a> 190 </li> 191 <li> 192 <a class="dropdown-item" href="/product/10-star-csat-survey"> 193 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/csat/10-star.9ea3d5eb.svg" 194 class="dropdown-item-icon" 195 alt=""> 196 <div class="dropdown-item-label">10-Star</div> 197 <div class="dropdown-item-description">CSAT SURVEY</div> 198 </a> 199 </li> 200 </ul> 201 </li> 202 <li class="nav-item dropdown"> 203 <a class="dropdown-item dropdown-toggle dropdown-item-single-row" href="#"> 204 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/sdc.e427f053.svg" 205 class="dropdown-item-icon" 206 alt=""> 207 <div class="dropdown-item-label">Survey Distribution Channels<span class="dropdown-toggle"></span> 208 </div> 209 <div class="dropdown-item-description">Choose how & when you want to survey your customers</div> 210 <div class="dropdown-item-toggle"></div> 211 </a> 212 <ul class="dropdown-menu dropdown-submenu dropdown-submenu-sdc"> 213 <li> 214 <a class="dropdown-item" href="/product/in-signature-email-survey"> 215 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/sdc/in-signature.7abe96cd.svg" 216 class="dropdown-item-icon" 217 alt=""> 218 <div class="dropdown-item-label">In-signature Email Surveys</div> 219 </a> 220 </li> 221 <li> 222 <a class="dropdown-item" href="/product/post-resolution-email-survey"> 223 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/sdc/post-resolution.cbc6a064.svg" 224 class="dropdown-item-icon" 225 alt=""> 226 <div class="dropdown-item-label">Post-resolution Email Surveys</div> 227 </a> 228 </li> 229 <li> 230 <a class="dropdown-item" href="/product/website-pop-up-survey"> 231 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/sdc/popup.9c8259fb.svg" 232 class="dropdown-item-icon" 233 alt="5-Star"> 234 <div class="dropdown-item-label">Website Pop-up Surveys</div> 235 </a> 236 </li> 237 </ul> 238 </li> 239 <li class="nav-item"> 240 <a class="dropdown-item" href="/feedback-analytics"> 241 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/product/cfa.3385c4fa.svg" 242 class="dropdown-item-icon" 243 alt=""> 244 <div class="dropdown-item-label">Customer Feedback Analytics</div> 245 <div class="dropdown-item-description">Get a deeper understanding of your customers 246 </div> 247 </a> 248 </li> 249 </ul> 250 </li> 251 <li class="nav-item nav-item-integrations dropdown dropdown-integrations"> 252 <a id="navbar-dropdown-integrations" class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown"> 253 Integrations 254 </a> 255 <ul class="dropdown-menu" aria-labelledby="navbar-dropdown-integrations"> 256 <li class="nav-item"> 257 <a class="dropdown-item" href="/integration/zendesk"> 258 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/zendesk.e14f7895.svg" 259 class="dropdown-item-icon" 260 alt=""> 261 <div class="dropdown-item-label">Zendesk</div> 262 </a> 263 </li> 264 <li class="nav-item"> 265 <a class="dropdown-item" href="/integration/front"> 266 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/front.614efd71.svg" 267 class="dropdown-item-icon" 268 alt=""> 269 <div class="dropdown-item-label">Front</div> 270 </a> 271 </li> 272 <li class="nav-item"> 273 <a class="dropdown-item" href="/integration/liveagent"> 274 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/liveagent.1a996965.svg" 275 class="dropdown-item-icon" 276 alt=""> 277 <div class="dropdown-item-label">LiveAgent</div> 278 </a> 279 </li> 280 <li class="nav-item"> 281 <a class="dropdown-item" href="/integration/freshdesk"> 282 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/freshdesk.c65eea2c.svg" 283 class="dropdown-item-icon" 284 alt=""> 285 <div class="dropdown-item-label">Freshdesk</div> 286 </a> 287 </li> 288 <li class="nav-item"> 289 <a class="dropdown-item" href="/integration/aircall"> 290 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/aircall.8
290015a772.svg" 291 class="dropdown-item-icon" 292 alt=""> 293 <div class="dropdown-item-label">Aircall</div> 294 </a> 295 </li> 296 <li class="nav-item"> 297 <a class="dropdown-item" href="/integration/pipedrive"> 298 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/pipedrive.a3fc8a28.svg" 299 class="dropdown-item-icon" 300 alt=""> 301 <div class="dropdown-item-label">Pipedrive</div> 302 </a> 303 </li> 304 <li class="nav-item"> 305 <a class="dropdown-item" href="/integration/helpscout"> 306 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/helpscout.4df2f002.svg" 307 class="dropdown-item-icon" 308 alt=""> 309 <div class="dropdown-item-label">Help Scout</div> 310 </a> 311 </li> 312 <li class="nav-item"> 313 <a class="dropdown-item" href="/integration/kustomer"> 314 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/kustomer.9b82fd5e.svg" 315 class="dropdown-item-icon" 316 alt=""> 317 <div class="dropdown-item-label">Kustomer</div> 318 </a> 319 </li> 320 <li class="nav-item"> 321 <a class="dropdown-item" href="/integration"> 322 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/integrations/more.162c8116.svg" 323 class="dropdown-item-icon" 324 alt=""> 325 <div class="dropdown-item-label">More Integrations</div> 326 </a> 327 </li> 328 </ul> 329 </li> 330 <li class="nav-item nav-item-resources dropdown dropdown-resources"> 331 <a id="navbar-dropdown-resources" class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown"> 332 Resources 333 </a> 334 <ul class="dropdown-menu" aria-labelledby="navbar-dropdown-resources"> 335 <li class="nav-item nav-item-big-first"> 336 <a class="dropdown-item" href="/resources"> 337 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/resources/all.92d9e90b.svg" 338 class="dropdown-item-icon" 339 alt=""> 340 <div class="dropdown-item-label">All resources</div> 341 <div class="dropdown-item-description">Checklists, guides, templates and other resources for customer support professionals</div> 342 </a> 343 </li> 344 <li class="nav-item nav-item-big"> 345 <a class="dropdown-item" href="/resources#ebooks"> 346 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/resources/ebooks.11d0928e.svg" 347 class="dropdown-item-icon" 348 alt=""> 349 <div class="dropdown-item-label">Ebooks</div> 350 <div class="dropdown-item-description">Read and learn from high-quality support Ebooks</div> 351 </a> 352 </li> 353 <li class="nav-item nav-item-big"> 354 <a class="dropdown-item" href="/resources#podcasts"> 355 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/resources/podcast.1ef0c66f.svg" 356 class="dropdown-item-icon" 357 alt=""> 358 <div class="dropdown-item-label">
358Podcast</div> 359 <div class="dropdown-item-description">Listen to the episodes of Customer Experience Leaders Chat</div> 360 </a> 361 </li> 362 <li class="nav-item nav-item-big-last"> 363 <a class="dropdown-item" href="/customer-happiness-benchmark"> 364 <img src="https://static.nicereply.com/build/assets/images/homepage2020/components/nav/resources/benchmark.de612654.svg" 365 class="dropdown-item-icon" 366 alt=""> 367 <div class="dropdown-item-label">Customer Happiness Benchmark</div> 368 <div class="dropdown-item-description">Benchmark CSAT, CES, or NPS scores for valuable insights</div> 369 </a> 370 </li> 371 <li class="nav-item nav-item-small nav-item-small-first"> 372 <a class="dropdown-item dropdown-item-small" href="/customers"> 373 <div class="dropdown-item-label">Customer stories</div> 374 </a> 375 </li> 376 <li class="nav-item nav-item-small"> 377 <a class="dropdown-item dropdown-item-small" href="https://support.nicereply.com/" rel="noopener" target="_blank"> 378 <div class="dropdown-item-label">Help center</div> 379 </a> 380 </li> 381 <li class="nav-item nav-item-small nav-item-small-last"> 382 <a class="dropdown-item dropdown-item-small" href="/more/about"> 383 <div class="dropdown-item-label">About us & Contacts</div> 384 </a> 385 </li> 386 </ul> 387 </li> 388 <li class="nav-item nav-item-pricing"> 389 <a class="nav-link" href="/pricing"> 390 Pricing 391 </a> 392 </li> 393 <li class="nav-item nav-item-blog"> 394 <a class="nav-link" href="https://www.nicereply.com/blog/" rel="noopener"> 395 Blog 396 </a> 397 </li> 398 </ul> 399 <ul class="navbar-nav navbar-nav-right"> 400 <li class="nav-item"> 401 <a class="nav-link nav-link-login" href="//admin.nicereply.com/"> 402 Login 403 </a> 404 </li> 405 <li class="nav-item"> 406 <a class="nav-link navbar-btn navbar-btn-light nav-link-demo calendly-popup" id="menu-demo-cta" href="#" 407 data-cta-name="demo" 408 data-cta-id="demo-cta-menu" 409 data-cta-location="header" 410 data-cta-text="Request a demo" 411 > 412 Request a demo 413 </a> 414 </li> 415 <li class="nav-item"> 416 <a class="nav-link navbar-btn navbar-btn-dark nav-link-trial" href="//admin.nicereply.com/signup" id="menu-trial-cta" 417 data-cta-name="free-trial" 418 data-cta-id="menu" 419 data-cta-location="header" 420 data-cta-text="Free trial" 421 > 422 Free trial 423 </a> 424 </li> 425 </ul> 426 </div> 427 </div> 428 </nav> 429</div> 430 431 <div class="page-index"> 432 <div class="section-background"> 433 <section class="section-header"> 434 <div class="page-index-hero"> 435 <div class="page-index-heading-wrapper"> 436 <div class="container">
437 <span class="page-index-heading-top"> 438 Nicereply 439 </span> 440 <h1 class="page-index-heading-title"> 441 Customer Experience Platform 442 </h1> 443 444 <p class="page-index-lead-text"> 445 Donât miss out on opportunities to grow and improve by <strong>collecting immediate feedback.</strong> 446 Use <strong>simple one-click feedback surveys</strong> from Nicereply to increase the volume of insights 447 you receive.<br> 448 <strong class="page-index-lead-text-highlight"> 449 Set up once, collect forever. 450 </strong> 451 </p> 452 453 <form class="single-step-form" method="post" action="//admin.nicereply.com/signup"> 454 <div class="single-step-form-controls"> 455 <input class="single-step-form-controls-input" type="email" placeholder="Your business email" name="default_email" required="required"> 456 <button class="button single-step-form-controls-submit" type="submit" id="homepage-header-trial-cta">Start free trial</button> 457 </div> 458 459 <div class="single-step-form-submit-mobile"> 460 <button class="button single-step-form-submit-mobile-button" type="submit">Start free trial</button> 461 </div> 462 463 <ul class="facts single-step-form-facts"> 464 <li class="facts-fact"> 465 14-days free trial 466 </li> 467 <li class="facts-fact"> 468 No credit card required 469 </li> 470 <li class="facts-fact"> 471 30-days money back guarantee 472 </li> 473 </ul> 474 475 <div class="row page-index-customers d-none d-md-flex"> 476 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/hero/customers/lenovo.ac7442b4.svg"/> 477 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/hero/customers/microsoft.eb98e152.svg"/> 478 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/hero/customers/front.ffdf4dc4.svg"/> 479 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/hero/customers/glassdoor.adcbdb23.svg"/> 480 </div> 481 </form> 482 </div> 483 </div> 484 </div> 485 486 <div class="page-index-hero-phone"> 487 <img loading="lazy" class="img-fluid d-md-none" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/hero/hero-mobile.32251196.png" alt="Apps illustration"> 488 </div> 489 490 </section> 491 492 <section class="page-index-section-features"> 493 <div class="container"> 494 <div class="row"> 495 <div class="col"> 496 <div class="page-index-helping"> 497 <div class="section-heading page-index-section-heading no-underline"> 498 <h1 class="display3 display3-responsive display-color page-index-section-heading-title"> 499 Helping teams <br class="d-md-block"> 500 fix their issues 501 </h1> 502 </div> 503 504 <div class="story-issues"> 505 <div class="story-issues-content"> 506 <a class="story-issues-content-single" id="story-issues-content-single-koala" href="https://www.nicereply.com/blog/support-support-koala/" target="_blank" rel="noopener"> 507 <div class="story-issues-content-photo"> 508 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/photos/todd-guzman.aaff798c.webp" alt="Todd Guzman"> 509 </div> 510 <div class="story-issues-content-description"> 511 <div class="story-issues-content-description-story"> 512 <p>The sheer volume of feedback has increased, which gives us more data 513 and a clearer picture of how we are going. Before Nicereply, 514 feedback was less frequent - often when they were either very 515 happy or very disappointed, and this was often long after the 516 initial customer interaction</p> 517 </div> 518 <div class="story-issues-content-description-name">Todd Guzman</div> 519 520 <div class="story-issues-content-description-logo"> 521 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/logos/koala.21e42485.svg" alt="Koala"> 522 </div> 523 524 <div class="story-issues-content-description-subtitle"> 525 Koala.com | Sydney, Australia | Furniture industry<br>
526 <span class="icon icon-users"></span> 50-100 Team size 527 </div> 528 </div> 529 </a> 530 531 <a class="story-issues-content-single" id="story-issues-content-single-front" href="https://www.nicereply.com/blog/customer-support-front-app/" target="_blank" rel="noopener"> 532 <div class="story-issues-content-photo"> 533 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/photos/kenji-hayward.6db1c54d.webp" alt="Kenji Hayward"> 534 </div> 535 <div class="story-issues-content-description"> 536 <div class="story-issues-content-description-story"> 537 <p>If you want to understand your customers, you need to ask for feedback! 538 Youâd be surprised how much great insight theyâre willing to give. 539 Nicereply makes it simple for your team to develop a scaled customer 540 feedback machine that is measurable, and it can help your team 541 give world-class support.</p> 542 </div> 543 <div class="story-issues-content-description-name">Kenji Hayward</div> 544 545 <div class="story-issues-content-description-logo"> 546 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/logos/front.5b5a0644.svg" alt="Front"> 547 </div> 548 549 <div class="story-issues-content-description-subtitle"> 550 Frontapp.com | San Francisco, California | Software<br> 551 <span class="icon icon-users"></span> 100-200 Team size 552 </div> 553 </div> 554 </a> 555 556 <a class="story-issues-content-single" id="story-issues-content-single-man-crates" href="https://www.nicereply.com/blog/customer-support-man-crates/" target="_blank" rel="noopener"> 557 <div class="story-issues-content-photo"> 558 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/photos/james-stillian.8cec715b.webp" alt="James Stillian"> 559 </div> 560 <div class="story-issues-content-description"> 561 <div class="story-issues-content-description-story"> 562 <p>By providing us a way to take âmid-conversationâ CSAT we could affect 563 a shift in the way we handled our queue, freeing up agents to 564 handle tickets more effectively and giving our customers a chance 565 to provide feedback every step of the way! It was also the first 566 time our non-voice agents received real time feedback on their 567 performance and could adjust course during the conversation if necessary.</p> 568 </div> 569 <div class="story-issues-content-description-name">James Stillian</div> 570 571 <div class="story-issues-content-description-logo"> 572 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/logos/man-crates.ff6cc125.svg" alt="Man Crates"> 573 </div> 574 575 <div class="story-issues-content-description-subtitle"> 576 Mancrates.com | San Mateo, California | E-commerce<br>
577 <span class="icon icon-users"></span> 50-100 Team size 578 </div> 579 </div> 580 </a> 581 582 <a class="story-issues-content-single" id="story-issues-content-single-shinesty" href="https://www.nicereply.com/blog/customer-support-shinesty/" target="_blank" rel="noopener"> 583 <div class="story-issues-content-photo"> 584 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/photos/antonio-king.4af0d383.webp" alt="Antonio King"> 585 </div> 586 <div class="story-issues-content-description"> 587 <div class="story-issues-content-description-story"> 588 <p>Email surveys, amirite? Sure, the easiest to deploy, but the response 589 rates werenât to my liking. We averaged 15%-17% response rate from 590 email a week. Instead, we replaced it with the in-signature method 591 that Nicereply advocates for heavily as a better means of collecting 592 more ratings. Replacing Zendeskâs CSAT with Nicereply, we saw a 20%-30% 593 increase in CSAT response ratings per week. Pulling last weekâs numbers, 594 we had a CSAT response rate of 58% which is almost unheard of.</p> 595 </div> 596 <div class="story-issues-content-description-name">Antonio King</div> 597 598 <div class="story-issues-content-description-logo"> 599 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/logos/shinesty.ca06c38c.svg" alt="Shinesty"> 600 </div> 601 602 <div class="story-issues-content-description-subtitle"> 603 Shinesty.com | Boulder, Colorado | Clothing<br> 604 <span class="icon icon-users"></span> 1-50 Team size 605 </div> 606 </div> 607 </a> 608 609 <a class="story-issues-content-single" id="story-issues-content-single-sense-labs" href="https://www.nicereply.com/blog/customer-support-sense-labs/" target="_blank" rel="noopener"> 610 <div class="story-issues-content-photo"> 611 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/photos/aisha-strauss.095e81df.webp" 612 alt="Aisha Strauss"> 613 </div> 614 <div class="story-issues-content-description"> 615 <div class="story-issues-content-description-story"> 616 <p>Nicereply gave us a consistent metric to assess the effectiveness 617 of each of our customer service representatives. This provides 618 greater transparency for employees and managers. At the same time, 619 we have insight into what our customers are saying about each 620 interaction in real-time combined with the ability to immediately 621 address their issues.</p> 622 </div> 623 <div class="story-issues-content-description-name">Aisha Strauss</div> 624 625 <div class="story-issues-content-description-logo"> 626 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/logos/sense-labs.e2583db1.svg" alt="Sense Labs"> 627 </div> 628 629 <div class="story-issues-content-description-subtitle"> 630 Sense Labs | Cambridge, Massachusetts | Consumer electronics<br>
631 <span class="icon icon-users"></span> 1-50 Team size 632 </div> 633 </div> 634 </a> 635 </div> 636 <ul class="story-issues-list"> 637 <li> 638 <a class="story-issues-list-item" href="https://www.nicereply.com/blog/support-support-koala/" data-issue="koala" target="_blank" rel="noopener"> 639 <div class="story-issues-list-item-icon"> 640 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/icons/fish-hook.d6f1cf2b.svg" alt="Fish hook"> 641 </div> 642 643 <div class="story-issues-list-item-content"> 644 <div class="story-issues-list-item-content-title">Not receiving enough feedback</div> 645 <div class="story-issues-list-item-content-description"> 646 <p>As a platform, Nicereply enables customers to be 647 honest and forthcoming about what they liked and 648 didn't like about your customer experience.</p> 649 </div> 650 </div> 651 </a> 652 </li> 653 <li> 654 <a class="story-issues-list-item" href="https://www.nicereply.com/blog/customer-support-front-app/" data-issue="front" target="_blank" rel="noopener"> 655 <div class="story-issues-list-item-icon"> 656 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/icons/bottle-in-the-sea.f334f3ff.svg" alt="Bottle in the sea"> 657 </div> 658 659 <div class="story-issues-list-item-content"> 660 <div class="story-issues-list-item-content-title">Not receiving relevant feedback</div> 661 <div class="story-issues-list-item-content-description"> 662 <p>Change the wording of your survey question, add additional questions, 663 or choose from several rating scales to get more information from your customers.</p> 664 </div> 665 </div> 666 </a> 667 </li> 668 <li> 669 <a class="story-issues-list-item" href="https://www.nicereply.com/blog/customer-support-man-crates/" data-issue="man-crates" target="_blank" rel="noopener"> 670 <div class="story-issues-list-item-icon"> 671 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/icons/hourglass.e18737a2.svg" alt="Hourglass"> 672 </div> 673 674 <div class="story-issues-list-item-content"> 675 <div class="story-issues-list-item-content-title">Getting feedback too late to fix things</div> 676 <div class="story-issues-list-item-content-description"> 677 <p>Don't wait until after you resolve a problem to ask 678 your customers how they feel. Combine different 679 survey distributions and collect immediate feedback 680 to turn unhappy customers into satisfied customers.</p> 681 </div> 682 </div> 683 </a> 684 </li> 685 <li> 686 <a class="story-issues-list-item" href="https://www.nicereply.com/blog/customer-support-shinesty/" data-issue="shinesty" target="_blank" rel="noopener"> 687 <div class="story-issues-list-item-icon"> 688 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/icons/letter-shipments.0d71e67e.svg" alt="Letter shipments"> 689 </div> 690 691 <div class="story-issues-list-item-content"> 692 <div class="story-issues-list-item-content-title">Sending too many emails</div> 693 <div class="story-issues-list-item-content-description"> 694 <p>You donât need to send any additional emails. They can rate their 695 interaction with you via in-signature survey at the end of every email you send.</p> 696 </div> 697 </div> 698 </a> 699 </li> 700 <li> 701 <a class="story-issues-list-item" href="https://www.nicereply.com/blog/customer-support-sense-labs/" data-issue="sense-labs" target="_blank" rel="noopener"> 702 <div class="story-issues-list-item-icon"> 703 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/issues/icons/badge.4b49fc40.svg" alt="Badge"> 704 </div> 705 706 <div class="story-issues-list-item-content"> 707 <div class="story-issues-list-item-content-title">Measuring team & agent performance</div> 708 <div class="story-issues-list-item-content-description"> 709 <p>See who is your best agent and who needs to improve. 710 All of your support agents are ranked in a leaderboard.</p> 711 </div> 712 </div> 713 </a> 714 </li> 715 </ul> 716 </div> 717 </div> 718 </div> 719 </div> 720 </div> 721 </section> 722 </div> 723 724 <section class="page-index-variety-surveys"> 725 <div class="survey-types"> 726 <div class="container"> 727 <div class="row"> 728 <div class="col"> 729 <div class="section-heading page-index-section-heading no-underline"> 730 <h1 class="display3 display3-responsive display-color page-index-section-heading-title"> 731 Variety of<br class="d-md-none"> Customer<br> 732 Experience Surveys 733 </h1> 734 </div> 735 </div> 736 </div> 737 <div class="row"> 738 <div class="col"> 739 <p class="page-index-variety-surveys-subtitle"> 740 Get insights into customer satisfaction, 741 loyalty, advocacy, and more with 742 Nicereply's one-click surveys 743 </p> 744 </div> 745 </div> 746 <div class="survey-types-container">
747 <div class="row survey-types-row-container"> 748 <div class="row col survey-types-item"> 749 <p class="survey-types-item-title csat col">CSAT</p> 750 <a href="/product/customer-satisfaction-score" class="survey-types-item-content col"> 751 Customer <br class="d-lg-none"> Satisfaction Surveys 752 </a> 753 </div> 754 <div class="row col survey-types-item"> 755 <p class="survey-types-item-title ces col"> 756 CES <span class="ces-20">2.0</span> 757 </p> 758 <a href="/product/customer-effort-score" class="survey-types-item-content col"> 759 Customer Effort <br class="d-lg-none"> Score Surveys 760 </a> 761 </div> 762 </div> 763 <div class="row survey-types-row-container"> 764 <div class="row col survey-types-item"> 765 <p class="survey-types-item-title nps col">NPS</p> 766 <a href="/product/net-promoter-score" class="survey-types-item-content col"> 767 Net Promoter Score <br class="d-lg-none"> Surveys 768 </a> 769 </div> 770 <div class="row col survey-types-item"> 771 <p class="survey-types-item-title enps col">eNPS</p> 772 <a href="/product/employee-net-promoter-score" class="survey-types-item-content col"> 773 Employee Net Promoter Score Surveys 774 </a> 775 </div> 776 </div> 777 <div class="row survey-types-row-container"> 778 <div class="row col survey-types-item"> 779 <p class="survey-types-item-title esat col">eSAT</p> 780 <a href="/product/employee-satisfaction-survey" class="survey-types-item-content col"> 781 Employee Satisfaction Surveys 782 </a> 783 </div> 784 <div class="row col survey-types-item"> 785 <div class="col survey-types-item-img"> 786 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-types/smiley.604eb815.svg" alt="Smiley" class="smiley"/> 787 </div> 788 <a href="/product/smileys-csat-survey" class="survey-types-item-content col"> 789 3 Smileys CSAT Scale 790 </a> 791 </div> 792 </div> 793 <div class="row survey-types-row-container"> 794 <div class="row col survey-types-item"> 795 <div class="col survey-types-item-img"> 796 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-types/thumb-up.20611aa2.svg" alt="Thumb Up" class="thumb-up"/> 797 </div> 798 <a href="/product/thumbs-csat-survey" class="survey-types-item-content col"> 799 2 Thumbs CSAT Scale 800 </a> 801 </div> 802 <div class="row col survey-types-item"> 803 <div class="col survey-types-item-img"> 804 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-types/star-10.fc308786.svg" alt="Star" class="star-10"/> 805 </div> 806 <a href="/product/10-star-csat-survey" class="survey-types-item-content col"> 807 10 Stars CSAT Scale 808 </a> 809 </div> 810 </div> 811 <div class="row row-cols-md-2 survey-types-row-container"> 812 <div class="row col survey-types-item"> 813 <div class="col survey-types-item-img"> 814 <img src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-types/star-5.53a9721b.
814svg" alt="Star" class="star-5"/> 815 </div> 816 <a href="/product/5-star-csat-survey" class="survey-types-item-content col"> 817 5 Stars CSAT Scale 818 </a> 819 </div> 820 </div> 821 </div> 822 </div> 823 </div> 824 </section> 825 826 <section class="page-index-distribution-channels"> 827 <div class="distribution-channels"> 828 <div class="container"> 829 <div class="row"> 830 <div class="col"> 831 <div class="section-heading page-index-section-heading no-underline"> 832 <h1 class="display3 display3-responsive display-color page-index-section-heading-title"> 833 Combine Survey<br class="d-none d-md-inline"> 834 Distribution<br class="d-md-none"> Channels 835 </h1> 836 </div> 837 </div> 838 </div> 839 <div class="row"> 840 <div class="col"> 841 <p class="page-index-distribution-channels-subtitle"> 842 Choose how & when you want to survey your customers. 843 Include surveys in every response, send post-resolution 844 email surveys, get customer feedback on your website 845 user experience, or use survey link URLs. 846 </p> 847 </div> 848 </div> 849 <div class="row page-index-distribution-channels-container"> 850 <a href="#post-resolution-survey"> 851 <div class="col page-index-distribution-channels-item page-index-distribution-channels-item-first orange"> 852 <p> 853 Post-resolution<br> 854 Email Surveys 855 </p> 856 </div> 857 </a> 858 <a href="#in-signature-survey"> 859 <div class="col page-index-distribution-channels-item page-index-distribution-channels-item-second green"> 860 <p> 861 In-signature<br> 862 Email Surveys 863 </p> 864 </div> 865 </a> 866 <a href="#website-pop-up-survey"> 867 <div class="col page-index-distribution-channels-item page-index-distribution-channels-item-third violet"> 868 <p> 869 Website<br> 870 Pop-up Surveys 871 </p> 872 </div> 873 </a> 874 <a href="#survey-link-survey"> 875 <div class="col page-index-distribution-channels-item page-index-distribution-channels-item-forth blue"> 876 <p> 877 Survey Link 878 </p> 879 </div> 880 </a> 881 </div> 882 </div> 883 </div> 884 </section> 885 886 <section id="post-resolution-survey" class="survey-example post-resolution"> 887 <div class="survey-example-bg survey-example-bg-post-resolution"></div> 888 <div class="survey-example-container"> 889 <div class="container"> 890 <div class="row"> 891 <div class="col"> 892 <div class="section-heading page-index-section-heading no-underline"> 893 <h1 class="display3 display3-responsive page-index-section-heading-title">Post-resolution<br class="d-none d-md-inline"> 894 Email Surveys</h1> 895 </div> 896 </div> 897 </div> 898 <div class="row row-space-small subtitle"> 899 <div class="col"> 900 <p class="text-center"> 901 Survey your customers automatically after 902 you resolve a ticket, conversation, deal, or 903 chat. Once set, you don't have to do a thing. 904 </p> 905 </div> 906 </div> 907 <div class="row row-space-small survey-example-wrapper"> 908 <div class="col-12 col-lg-7 order-lg-last page-index-signature-preview-wrapper"> 909 <div class="page-index-signature-preview"> 910 <img loading="lazy" class="page-index-signature-preview-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/mail-window.bb34938b.svg" alt="Trigger preview"> 911 <div class="page-index-signature-preview-content"> 912 <div class="page-index-signature-preview-content-trigger"> 913 <svg class="page-index-signature-preview-content-trigger-logo" width="80" height="52" fill="none" xmlns="http://www.w3.org/2000/svg"> 914 <ellipse cx="40.01" cy="26" rx="39.99" ry="26" class="trigger-preview-svg-fill" fill="#0080DC"/> 915 <path fill-rule="evenodd" clip-rule="evenodd" d="M40.75 34.2c.01-.32.05-.67.13-1.04.03-.11.1-.5.2-1.17.1-.67.2-1.26.3-1.77.1-.51.22-.85.36-1.01.14-.18.38-.3.72-.37.33-.07.68-.07 1.04-.01.36.05.7.16 1.02.31.33.16.55.37.68.63.12.26.12.55-.02.88a4.7 4.7 0 00-.56 1.63c0 .3-.16.66-.49 1.1a2.2 2.2 0 00-.5 1.19c-.06.46.02.77.23.91.18.07.27.27.27.62 0 .29.21.62.64 1 .3.27.52.43.7.46.17.03.48 0 .94-.12.67-.25 1.52-.74 2.57-1.5a5.58 5.58 0 011.93-1.02v-.6a10.94 10.94 0 015.26-8.82c.28-.1.8-.15 1.56-.15 1.4 0 2.48.3 3.22.92.74.62 1.02 1.44.85 2.45-.12.5-.23.82-.33.94-.11.12-.35.2-.73.25-.5.05-.98-.05-1.43-.3-.45-.25-.62-.53-.52-.82.1-.24.04-.5-.16-.75a.93.93 0 00-.75-.37c-.54 0-1.36.56-2.46 1.7-1.1 1.13-1.65 1.98-1.65 2.55 0 .2-.11.52-.34.93-.25.35-.36.97-.34 1.85.03.87.17 1.48.41 1.83.4.6 1.05 1 1.97 1.21a6 6 0 003.85-.28 9.71 9.71 0 002.38-1.34c.55-.4.93-.56 1.15-.46l.08-.05a.64.64 0 01.11-.08l.1-.08a8.07 8.07 0 01-.35-2.24 13.08 13.08 0 01.46-3.1 4.87 4.87 0 01.23-.92 4.88 4.88 0 01.51-1.26c.35-.47.62-.8.84-1.02.88-.91 2-1.32 3.35-1.22 1.4.11 2.16.58 2.27 1.39.1.64.06 1.3-.1 1.97a6.66 6.66 0 01-.64 1.67c-.26.44-.6 1.01-1.06 1.71-.44.7-.77 1.24-.96 1.61-.72 1.35-1.08 2.16-1.08 2.42 0 .21.2.51.61.9.26.25.5.4.7.45.2.04.57.02 1.11-.08.85-.
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944ox="0 0 267 127" fill="none" xmlns="http://www.w3.org/2000/svg"> 945 <rect x=".5" y=".5" width="126" height="126" rx="7.5" class="trigger-preview-svg-stroke" stroke="#CFD2D6"/> 946 <path clip-rule="evenodd" d="M29 62.4h14.76s4.75.57 8.37-5.92c3.63-6.49 7.62-13.9 7.62-13.9a9.89 9.89 0 001.23-5.5c-.1-3.55-.89-10.73-.89-10.73s7.8-6.12 13.13 7.67c.88 2.41 1.14 5 .75 7.53-.99 5.56-1.56 10.12-1.56 10.12h20.2a6.97 6.97 0 016.47 4.27c1.88 4.46-2.25 7.74-2.25 7.74s3.9 2.02 3.61 6.31c-.3 4.54-4.9 5.9-4.9 5.9s2.03 3.2 1.09 6.45c-1 3.45-5.24 4.28-5.24 4.28a7.83 7.83 0 01-.54 7c-1.78 2.81-5.86 2.9-6.2 2.83l-24.97-.06c-2.77.06-5.5-.65-7.9-2.06a15.5 15.5 0 00-7.95-2.08H29V62.4v0z" class="trigger-preview-svg-stroke" stroke="#0080DC" stroke-width="5"/> 947 <path clip-rule="evenodd" d="M170 67.07h14.76s4.75-.58 8.37 5.91c3.63 6.5 7.62 13.91 7.62 13.91a9.89 9.89 0 011.23 5.5c-.1 3.54-.89 10.72-.89 10.72s7.8 6.12 13.13-7.67c.88-2.4 1.14-5 .75-7.53-.99-5.56-1.56-10.12-1.56-10.12h20.2a6.97 6.97 0 006.47-4.27c1.88-4.46-2.25-7.74-2.25-7.74s3.9-2.02 3.61-6.3c-.3-4.55-4.9-5.9-4.9-5.9s2.03-3.2 1.09-6.46c-1-3.45-5.24-4.28-5.24-4.28a7.83 7.83 0 00-.54-6.99c-1.78-2.82-5.86-2.9-6.2-2.84l-24.97.06c-2.77-.06-5.5.66-7.9 2.06a15.5 15.5 0 01-7.95 2.08H170v29.86z" stroke="#A1A8B0" stroke-width="5"/> 948 <rect x="140.5" y=".5" width="126" height="126" rx="7.5" stroke="#CFD2D6"/> 949 </svg> 950 <img loading="lazy" id="trigger-preview-result-ces" class="page-index-signature-preview-content-trigger-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/trigger/ces.e5d5aff6.svg" alt="CES Trigger"> 951 <img loading="lazy" id="trigger-preview-result-nps" class="page-index-signature-preview-content-trigger-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/trigger/nps.95141d77.svg" alt="NPS Trigger"> 952 </div> 953 </div> 954 </div> 955 <div class="survey-example-additional-info d-none d-lg-flex"> 956 <span id="survey-example-additional-info-text" class="survey-example-additional-info-text"> 957 Get a better idea of what works to keep your customers satisfied. 958 </span> 959 <div class="i-icon"> 960 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/i-icon.8aaf871a.svg" alt="Information" class="i-icon-img"> 961 </div> 962 </div> 963 </div> 964 <div class="col-12 col-lg-5 order-lg-first presentation-form"> 965 <div class="custom-control custom-switch presentation-form-switch"> 966 <input type="radio" class="custom-control-input" name="trigger-preview-type" id="trigger-preview-csat" value="csat" checked="checked"> 967 <label for="trigger-preview-csat" class="custom-control-label presentation-form-switch-control"> 968 <span class="presentation-form-switch-label">Customer Satisfaction <br class="d-md-none"> 969 Surveys - CSAT</span> 970 </label> 971 </div> 972 973 <div class="presentation-form-style-select form-group row"> 974 <span class="presentation-form-style-select-label col-2 form-group-label d-none d-md-inline"> 975 Style: 976 </span> 977 <div class="col-10 presentation-form-style-select-wrapper"> 978 <ul class="presentation-form-style-select-selector icon-selector"> 979 <li class="icon-selector-item"> 980 <input type="radio" class="icon-selector-item-input" name="trigger-preview-type-csat-style" id="trigger-preview-style-smileys" value="smileys" checked="checked"> 981 <label class="icon-selector-item-label" for="trigger-preview-style-smileys"> 982 <svg class="icon-selector-item-label-icon" width="23" height="23" fill="none" xmlns="http://www.w3.org/2000/svg"> 983 <path class="path" fill-rule="evenodd" clip-rule="evenodd" d="M3.23 18.83a10.95 10.95 0 007.8 3.24c2.95 0 5.72-1.16 7.8-3.24a10.95 10.95 0 003.24-7.8c0-2.94-1.16-5.71-3.24-7.8A10.95 10.95 0 0011.03 0C8.1 0 5.32 1.15 3.23 3.23A10.95 10.95 0 000 11.03c0 2.95 1.15 5.72 3.23 7.8zM8 10c.55 0 1-.67 1-1.5S8.55 7 8 7s-1 .67-1 1.5.45 1.5 1 1.5zm7-1.5c0 .83-.45 1.5-1 1.5s-1-.67-1-1.5.45-1.5 1-1.5 1 .67 1 1.5zm.7 4.77a.73.73 0 01.56-.27c.18 0 .36.06.49.2.3.28.34.78.06 1.11-.12.14-2.31 2.69-5.86 2.69-3.31 0-5.65-2.56-5.74-2.67a.81.81 0 01.02-1.11c.3-.3.78-.29 1.06.03.07.07 2.04 2.18 4.67 2.18 2.8 0 4.63-2.04 4.73-2.16z" fill="#A1A8B0"/> 984 </svg> 985 </label> 986 </li> 987 <li class="icon-selector-item"> 988 <input type="radio" class="icon-selector-item-input" name="trigger-preview-type-csat-style" id="trigger-preview-style-thumbs" value="thumbs"> 989 <label class="icon-selector-item-label" for="trigger-preview-style-thumbs"> 990 <svg class="icon-selector-item-label-icon" width="20" height="19" fill="none" xmlns="http://www.w3.org/2000/svg"> 991 <path class="path" d="M8.28 18.97c-.8.02-1.6-.19-2.28-.59-.5-.3-1.08-.44-1.67-.43H.03V9.29H4.45c.07 0 .15-.02.23-.05.24-.08.48-.23.72-.48.15-.16.3-.37.44-.62l.23-.4.07-.14a281.4 281.4 0 001.56-2.84l.04-.07c.17-.31.25-.67.22-1.
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1026 <span class="presentation-form-switch-label">Net Promoter Score <br class="d-md-none"> 1027 Surveys - NPS</span> 1028 </label> 1029 </div> 1030 1031 <div class="hr d-none d-md-block"></div> 1032 1033 <div class="form-group row d-none d-md-flex"> 1034 <label for="trigger-preview-question" class="col-3 col-form-label presentation-form-input-label text-right">Question:</label> 1035 <div class="col-9"> 1036 <input type="text" maxlength="100" class="form-control" name="trigger-preview-question" id="trigger-preview-question" value="How nice was my reply?"> 1037 </div> 1038 </div> 1039 1040 <div class="form-group row d-none d-md-flex"> 1041 <label class="col-3 col-form-label presentation-form-input-label text-right">Branding:</label> 1042 <div class="col-9"> 1043 <div class="color-picker"> 1044 <div class="color-picker-slider"> 1045 <div class="color-picker-slider-handle page-index-signature-preview-color-picker-handle"></div> 1046 </div> 1047 </div> 1048 </div> 1049 </div> 1050 </div> 1051 </div> 1052 </div> 1053 </div> 1054 </section> 1055 1056 1057 <section id="in-signature-survey" class="survey-example in-signature"> 1058 <div class="survey-example-bg survey-example-bg-in-signature"></div> 1059 <div class="survey-example-container"> 1060 <div class="container"> 1061 <div class="row"> 1062 <div class="col"> 1063 <div class="section-heading page-index-section-heading no-underline"> 1064 <h1 class="display3 display3-responsive page-index-section-heading-title">In-signature<br> 1065 Email Surveys</h1> 1066 </div> 1067 </div> 1068 </div> 1069 <div class="row row-space-small subtitle"> 1070 <div class="col"> 1071 <p class="text-center"> 1072 Ask customers for feedback at the bottom 1073 of every email. Act quickly to turn a 1074 conversation around, when it starts to derail. 1075 </p> 1076 </div> 1077 </div> 1078 <div class="row row-space-small survey-example-wrapper"> 1079 <div class="col-12 col-lg-7 page-index-signature-preview-wrapper"> 1080 <div class="page-index-signature-preview"> 1081 <img loading="lazy" class="page-index-signature-preview-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/mail-window.bb34938b.svg" alt="Signature preview"> 1082 <div class="page-index-signature-preview-content"> 1083 <p class="page-index-signature-preview-content-text">Hello Christopher,<br> 1084 <br> 1085 I have thoroughly investigated your ticket and everything should be working again. 1086 Thank you for reaching out! If you need anything else, just let me know.<br> 1087 <br> 1088 Have a fantastic day,</p> 1089 1090 <div class="page-index-signature-preview-content-signature"> 1091 <strong id="signature-preview-question">How nice was my reply?</strong><br> 1092 <img loading="lazy" id="signature-preview-result-csat-smileys" class="page-index-signature-preview-content-signature-image page-index-signature-preview-content-signature-image-show" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/csat-smileys.ddf0994e.
1092svg" alt="CSAT Smileys Email signature"> 1093 <img loading="lazy" id="signature-preview-result-csat-stars10" class="page-index-signature-preview-content-signature-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/csat-stars10.89ae1d0d.svg" alt="CSAT Stars Email signature"> 1094 <img loading="lazy" id="signature-preview-result-csat-stars5" class="page-index-signature-preview-content-signature-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/csat-stars5.db1a3691.svg" alt="CSAT Stars Email signature"> 1095 <img loading="lazy" id="signature-preview-result-csat-thumbs" class="page-index-signature-preview-content-signature-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/csat-thumbs.721874d5.svg" alt="CSAT Thumbs Email signature"> 1096 <img loading="lazy" id="signature-preview-result-ces" class="page-index-signature-preview-content-signature-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/ces.64d95f75.svg" alt="CES Email signature"> 1097 <img loading="lazy" id="signature-preview-result-nps" class="page-index-signature-preview-content-signature-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/email-surveys/signatures/nps.95141d77.svg" alt="NPS Email signature"> 1098 </div> 1099 </div> 1100 </div> 1101 </div> 1102 <div class="col-12 col-lg-5 presentation-form"> 1103 <div class="custom-control custom-switch presentation-form-switch"> 1104 <input type="radio" class="custom-control-input" name="signature-preview-type" id="signature-preview-csat" value="csat" checked="checked"> 1105 <label for="signature-preview-csat" class="custom-control-label presentation-form-switch-control"> 1106 <span class="presentation-form-switch-label">Customer Satisfaction <br class="d-md-none"> 1107 Surveys - CSAT</span> 1108 </label> 1109 </div> 1110 1111 <div class="presentation-form-style-select form-group row"> 1112 <span class="presentation-form-style-select-label col-2 form-group-label d-none d-md-inline"> 1113 Style: 1114 </span> 1115 <div class="col-10 presentation-form-style-select-wrapper"> 1116 <ul class="presentation-form-style-select-selector icon-selector"> 1117 <li class="icon-selector-item"> 1118 <input type="radio" class="icon-selector-item-input" name="signature-preview-type-csat-style" id="signature-preview-style-smileys" value="smileys" checked="checked"> 1119 <label class="icon-selector-item-label" for="signature-preview-style-smileys"> 1120 <svg class="icon-selector-item-label-icon" width="23" height="23" fill="none" xmlns="http://www.w3.org/2000/svg"> 1121 <path class="path" fill-rule="evenodd" clip-rule="evenodd" d="M3.23 18.83a10.95 10.95 0 007.8 3.24c2.95 0 5.72-1.16 7.8-3.24a10.95 10.95 0 003.24-7.8c0-2.94-1.16-5.71-3.24-7.8A10.95 10.95 0 0011.03 0C8.1 0 5.32 1.15 3.23 3.23A10.95 10.95 0 000 11.03c0 2.95 1.15 5.72 3.23 7.8zM8 10c.55 0 1-.67 1-1.5S8.55 7 8 7s-1 .67-1 1.5.45 1.5 1 1.5zm7-1.5c0 .83-.45 1.5-1 1.5s-1-.67-1-1.5.45-1.5 1-1.5 1 .67 1 1.5zm.7 4.77a.73.73 0 01.56-.27c.18 0 .36.06.49.2.3.28.34.78.06 1.11-.12.14-2.31 2.69-5.86 2.69-3.31 0-5.65-2.56-5.74-2.67a.81.81 0 01.02-1.11c.3-.3.78-.29 1.06.03.07.07 2.04 2.18 4.67 2.18 2.8 0 4.63-2.04 4.73-2.16z" fill="#A1A8B0"/> 1122 </svg> 1123 </label> 1124 </li> 1125 <li class="icon-selector-item"> 1126 <input type="radio" class="icon-selector-item-input" name="signature-preview-type-csat-style" id="signature-preview-style-stars10" value="stars10"> 1127 <label class="icon-selector-item-label" for="signature-preview-style-stars10"> 1128 <svg class="icon-selector-item-label-icon" width="31" height="30" fill="none" xmlns="http://www.w3.org/2000/svg"> 1129 <path class="path" fill-rule="evenodd" clip-rule="evenodd" d="m5.92 30 9.58-7.115L25.08 30l-3.69-11.47L31 11.46l-11.86.026L15.5 0l-3.64 11.485L0 11.46l9.61 7.072L5.92 30Zm7.17-10v-7h-3.02v1.3h1.4V20h1.62Zm2.666-.31c.453.287.97.43 1.55.43.58 0 1.097-.143 1.55-.43.453-.287.807-.7 1.06-1.24.26-.547.39-1.197.39-1.95 0-.753-.13-1.4-.39-1.94-.253-.547-.607-.963-1.06-1.25a2.838 2.838 0 0 0-1.55-.43c-.58 0-1.097.143-1.55.43-.453.287-.81.703-1.07 1.25-.253.54-.38 1.187-.38 1.94 0 .753.127 1.403.38 1.95.26.54.617.953 1.07 1.24Zm2.55-1.49c-.24.367-.573.55-1 .55-.42 0-.753-.183-1-.55-.24-.367-.36-.933-.36-1.7 0-.767.12-1.333.36-1.7.247-.367.58-.55 1-.55.427 0 .76.183 1 .55.247.367.37.933.37 1.7 0 .767-.123 1.333-.37 1.7Z" fill="#A1A8B0"/> 1130 </svg> 1131 </label> 1132 </li> 1133 <li class="icon-selector-item"> 1134 <input type="radio" class="icon-selector-item-input" name="signature-preview-type-csat-style" id="signature-preview-style-stars5" value="stars5"> 1135 <label class="icon-selector-item-label" for="signature-preview-style-stars5"> 1136 <svg class="icon-selector-item-label-icon" width="31" height="30" fill="none" xmlns="http://www.w3.org/2000/svg"> 1137 <path class="path" fill-rule="evenodd" clip-rule="evenodd" d="m5.92 30 9.58-7.115L25.08 30l-3.69-11.47L31 11.46l-11.86.026L15.5 0l-3.64 11.485L0 11.46l9.61 7.072L5.92 30Zm12.05-13.78c-.467-.393-1.193-.59-2.18
1137-.59h-.57l.11-1.33h2.92V13h-4.27l-.36 3.94h1.79c.6 0 1.02.077 1.26.23a.75.75 0 0 1 .37.68c0 .287-.117.51-.35.67-.233.16-.553.24-.96.24-.367 0-.723-.053-1.07-.16a3.151 3.151 0 0 1-.92-.47l-.64 1.24c.333.24.737.427 1.21.56.48.127.967.19 1.46.19.64 0 1.177-.103 1.61-.31.44-.213.767-.493.98-.84a2.22 2.22 0 0 0 .32-1.17c0-.66-.237-1.187-.71-1.58Z" fill="#A1A8B0"/> 1138 </svg> 1139 </label> 1140 </li> 1141 <li class="icon-selector-item"> 1142 <input type="radio" class="icon-selector-item-input" name="signature-preview-type-csat-style" id="signature-preview-style-thumbs" value="thumbs"> 1143 <label class="icon-selector-item-label" for="signature-preview-style-thumbs"> 1144 <svg class="icon-selector-item-label-icon" width="20" height="19" fill="none" xmlns="http://www.w3.org/2000/svg"> 1145 <path class="path" d="M8.28 18.97c-.8.02-1.6-.19-2.28-.59-.5-.3-1.08-.44-1.67-.43H.03V9.29H4.45c.07 0 .15-.02.23-.05.24-.08.48-.23.72-.48.15-.16.3-.37.44-.62l.23-.4.07-.14a281.4 281.4 0 001.56-2.84l.04-.07c.17-.31.25-.67.22-1.02a21.69 21.69 0 00-.1-1.53 71.07 71.07 0 00-.11-1.1L7.72.68l.27-.21a2.25 2.25 0 013.06.25c.45.43.84 1.06 1.17 1.93.25.7.33 1.44.21 2.19l-.28 1.75 4.3.03c.95 0 1.81.56 2.18 1.44a2.1 2.1 0 01-.23 2.08 2.18 2.18 0 01-.22 3.27l-.19.13c.16.49.2.99.06 1.49-.14.49-.46.86-.9 1.13-.08.06-.17.1-.26.15.08.57-.04 1.16-.35 1.67a2.38 2.38 0 01-2.11 1l-6.15-.02z" fill="#A1A8B0"/> 1146 </svg> 1147 </label> 1148 </li> 1149 </ul> 1150 </div> 1151 </div> 1152 1153 <div class="custom-control custom-switch presentation-form-switch"> 1154 <input type="radio" class="custom-control-input" name="signature-preview-type" id="signature-preview-ces" value="ces"> 1155 <label for="signature-preview-ces" class="custom-control-label presentation-form-switch-control"> 1156 <span class="presentation-form-switch-label">Customer Effort Score <br class="d-md-none"> 1157 Surveys - CES</span> 1158 </label> 1159 </div> 1160 1161 <div class="custom-control custom-switch presentation-form-switch"> 1162 <input type="radio" class="custom-control-input" name="signature-preview-type" id="signature-preview-nps" value="nps"> 1163 <label for="signature-preview-nps" class="custom-control-label presentation-form-switch-control"> 1164 <span class="presentation-form-switch-label">Net Promoter Score <br class="d-md-none"> 1165 Surveys - NPS</span> 1166 </label> 1167 </div> 1168 1169 <div class="hr d-none d-md-block"></div> 1170 1171 <div class="form-group row d-none d-md-flex"> 1172 <label for="signature-preview-question" class="col-3 col-form-label presentation-form-input-label text-right">Question:</label> 1173 <div class="col-9"> 1174 <input type="text" maxlength="100" class="form-control" name="signature-preview-question" id="signature-preview-question" value="How nice was my reply?"> 1175 </div> 1176 </div> 1177 </div> 1178 </div> 1179 </div> 1180 </div> 1181 </section> 1182 1183 <section id="website-pop-up-survey" class="survey-example survey-link"> 1184 <div class="survey-example-bg survey-example-bg-website-popup"></div> 1185 <div class="survey-example-container"> 1186 <div class="container"> 1187 <div class="row"> 1188 <div class="col"> 1189 <div class="section-heading page-index-section-heading no-underline"> 1190 <h1 class="display3 display3-responsive page-index-section-heading-title">Website<br> Pop-up Surveys</h1> 1191 </div> 1192 </div> 1193 </div> 1194 <div class="row row-space-small subtitle"> 1195 <div class="col"> 1196 <p class="text-center"> 1197 Find out what your website's users are saying 1198 in real time. Improve the usability of your 1199 website and software to convert more customers. 1200 </p> 1201 </div> 1202 </div> 1203 <div class="row row-space-small"> 1204 <img loading="lazy" 1205 src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/popup-survey.f0089d99.webp" 1206 srcset="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/popup-survey.f0089d99.webp 1x, 1207 https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/[email protected] 2x" 1208 alt="Website Pop-up survey" class="survey-link-img img-fluid position-relative d-none d-md-block"> 1209 <img loading="lazy" 1210 src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/popup-survey-phone.314b99eb.webp" 1211 srcset="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/popup-survey-phone.314b99eb.webp 1
1211x, 1212 https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/website-popup/[email protected] 2x" 1213 alt="Website Pop-up survey" class="survey-link-img img-fluid w-100 position-relative d-md-none"> 1214 </div> 1215 </div> 1216 </div> 1217 </section> 1218 1219 <section id="survey-link-survey" class="survey-example survey-link"> 1220 <div class="survey-example-bg survey-example-bg-survey-link"></div> 1221 <div class="survey-example-container"> 1222 <div class="container"> 1223 <div class="row"> 1224 <div class="col"> 1225 <div class="section-heading page-index-section-heading no-underline"> 1226 <h1 class="display3 display3-responsive page-index-section-heading-title">Survey Link</h1> 1227 </div> 1228 </div> 1229 </div> 1230 <div class="row row-space-small subtitle"> 1231 <div class="col"> 1232 <p class="text-center"> 1233 Use survey link URLs & turn any customer 1234 touchpoint into an opportunity to gather 1235 feedback about your brand and customer 1236 experience. 1237 </p> 1238 </div> 1239 </div> 1240 <div class="row row-space-small survey-example-wrapper"> 1241 <div class="survey-link-img-wrapper"> 1242 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/survey-link/phone-1.8da1e557.webp" alt="Text Message Survey" class="survey-link-img"> 1243 </div> 1244 <div class="survey-link-img-wrapper img-2"> 1245 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/survey-examples/survey-link/phone-2.be93ecc2.webp" alt="Link Survey" class="survey-link-img"> 1246 </div> 1247 </div> 1248 </div> 1249 </div> 1250 </section> 1251 1252 <section class="container page-index-integrations"> 1253 <div class="row"> 1254 <div class="col"> 1255 <div class="page-index-section"> 1256 <div class="section-heading page-index-section-heading no-underline"> 1257 <h1 class="display3 display3-responsive display-color page-index-section-heading-title">Integrations</h1> 1258 </div> 1259 </div> 1260 </div> 1261 </div> 1262 1263 <div class="row row-space justify-content-center page-index-integrations-subheadings"> 1264 <div class="col-12 offset-md-1 col-md-5"> 1265 <strong class="subtitle-heading">See feedback directly in your CRM</strong> 1266 <p class="subtitle">See feedback from your customers, pushed to their tickets<span class="d-none d-lg-inline">, conversations, deals, etc.</span> in the form of a note and a tag. 1267 </p> 1268 </div> 1269 1270 <div class="col-12 col-md-5"> 1271 <strong class="subtitle-heading">Sync agents & customers</strong> 1272 <p class="subtitle">Automatically import customers & support agents from your helpdesk with 1 click.</p> 1273 </div> 1274 </div> 1275 1276 <div class="row"> 1277 <div class="col-6 col-lg-3"> 1278 <a href="/integration/zendesk" class="logo-promotion-big"> 1279 <div class="logo-promotion-big-image-wrapper"> 1280 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/zendesk.0b7f52b5.svg" class="logo-promotion-big-image" alt="Zendesk"> 1281 </div> 1282 <div class="logo-promotion-big-label">Integration with Zendesk</div> 1283 </a> 1284 </div> 1285 1286 <div class="col-6 col-lg-3"> 1287 <a href="/integration/front" class="logo-promotion-big"> 1288 <div class="logo-promotion-big-image-wrapper"> 1289 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/front.62a2407d.svg" class="logo-promotion-big-image front-logo" alt="Front"> 1290 </div> 1291 <div class="logo-promotion-big-label">Integration with Front</div> 1292 </a> 1293 </div> 1294 1295 <div class="col-6 col-lg-3"> 1296 <a href="/integration/freshdesk" class="logo-promotion-big"> 1297 <div class="logo-promotion-big-image-wrapper"> 1298 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/freshdesk.4d26378c.svg" class="logo-promotion-big-image" alt="Freshdesk"> 1299 </div> 1300 <div class="logo-promotion-big-label">Integration with Freshdesk</div> 1301 </a> 1302 </div> 1303 1304 <div class="col-6 col-lg-3"> 1305 <a href="/integration/liveagent" class="logo-promotion-big"> 1306 <div class="logo-promotion-big-image-wrapper"> 1307 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/liveagent.9dcc4a83.svg" class="logo-promotion-big-image" alt="LiveAgent"> 1308 </div> 1309 <div class="logo-promotion-big-label">Integration with LiveAgent</div> 1310 </a> 1311 </div> 1312 1313 <div class="col-6 col-lg-3 d-none d-md-block"> 1314 <a href="/integration/aircall" class="logo-promotion-big"> 1315 <div class="logo-promotion-big-image-wrapper"> 1316 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/aircall.22b57a45.svg" class="logo-promotion-big-image" alt="Aircall"> 1317 </div>
1318 <span class="logo-promotion-big-label">Integration with Aircall</span> 1319 </a> 1320 </div> 1321 1322 <div class="col-6 col-lg-3 d-none d-md-block"> 1323 <a href="/integration/zendesk" class="logo-promotion-big"> 1324 <div class="logo-promotion-big-image-wrapper"> 1325 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/zendesk-chat.121c3964.svg" class="logo-promotion-big-image" alt="Zendesk Chat"> 1326 </div> 1327 <div class="logo-promotion-big-label">Integration with Zendesk Chat</div> 1328 </a> 1329 </div> 1330 1331 <div class="col-6 col-lg-3 d-none d-md-block"> 1332 <a href="/integration/helpscout" target="_blank" rel="noopener" class="logo-promotion-big"> 1333 <div class="logo-promotion-big-image-wrapper"> 1334 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/helpscout.4099e15d.svg" class="logo-promotion-big-image" alt="Help Scout"> 1335 </div> 1336 <div class="logo-promotion-big-label">Integration with Help Scout</div> 1337 </a> 1338 </div> 1339 1340 <div class="col-6 col-lg-3 d-none d-md-block"> 1341 <a href="/integration/pipedrive" class="logo-promotion-big"> 1342 <div class="logo-promotion-big-image-wrapper"> 1343 <img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/logo-promotion/integrations/pipedrive.2482f192.svg" class="logo-promotion-big-image" alt="Pipedrive"> 1344 </div> 1345 <div class="logo-promotion-big-label">Integration with Pipedrive</div> 1346 </a> 1347 </div> 1348 </div> 1349 1350 <div class="row row-space-small"> 1351 <div class="col text-center"> 1352 <a href="/integration" class="btn btn-default">View all integrations</a> 1353 </div> 1354 </div> 1355 </section> 1356 1357 <section class="section-overflow page-index-stats"> 1358 <div class="container"> 1359 <div class="row"> 1360 <div class="col"> 1361 <div class="page-index-section"> 1362 <div class="section-heading page-index-section-heading no-underline"> 1363 <h1 class="display3 display3-responsive display-color page-index-section-heading-title">Trust Nicereply</h1> 1364 </div> 1365 </div> 1366 </div> 1367 </div> 1368 </div> 1369 <div> 1370 <div class="container"> 1371 <div class="row"> 1372 <div class="col-12 col-lg-4 d-none d-md-block"> 1373 <div class="logo-promotion-groups page-index-logo-promotion-groups"> 1374 <div class="logo-promotion-column"> 1375 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1376 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/lenovo.38b4c8f1.svg" alt="Lenovo"> 1377 </div> 1378 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1379 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/hubspot.a4a5d0c7.svg" alt="HubSpot"> 1380 </div> 1381 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1382 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/thomson-reuters.a9111aed.svg" alt="Thomson Reuters"> 1383 </div> 1384 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1385 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/shinesty.ca06c38c.svg" alt="Shinesty"> 1386 </div> 1387 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1388 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/o2.6880b374.svg" alt="O2"> 1389 </div> 1390 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1391 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/eset.de2f16a5.svg" alt="ESET"> 1392 </div> 1393 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1394 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/melita.49d647fb.svg" alt="Melita"> 1395 </div> 1396 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1397 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/front.91d19415.svg" alt="Front"> 1398 </div> 1399 <div class="logo-promotion-group-half logo-promotion-group-half-big page-index-logo-promotion-space"> 1400 <img loading="lazy" class="logo-promotion-group-half-image logo-promotion-group-half-big-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/freshbooks.5d0437ec.svg" alt="FreshBooks"> 1401 </div> 1402 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1403 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/goodreads.fa038a22.svg" alt="GoodReads"> 1404 </div> 1405 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1406 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/soundcloud.8a646d60.svg" alt="Soundcloud"> 1407 </div> 1408 </div> 1409 <div class="logo-promotion-column"> 1410 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1411 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/microsoft.b75bf972.svg" alt="Microsoft"> 1412 </div> 1413 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1414 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/amc-networks.46a36a91.svg" alt="AMC NETWORKS"> 1415 </div> 1416 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1417 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/prezi.54cc4656.svg" alt="Prezi"> 1418 </div> 1419 <div class="logo-promotion-group-half page-index-logo-promotion-space logo-promotion-group-half-big"> 1420 <img loading="lazy" class="logo-promotion-group-half-image logo-promotion-group-half-big-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/pixel-federation.c64c1476.svg" alt="Pixel Federation"> 1421 </div> 1422 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1423 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/unbounce.739fe5a9.svg" alt="Unbounce"> 1424 </div> 1425 <div class="logo-promotion-group-half page-index-logo-promotion-space logo-promotion-group-half-big"> 1426 <img loading="lazy" class="logo-promotion-group-half-image logo-promotion-group-half-big-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/sygic.9d9f9224.svg" alt="Sygic"> 1427 </div> 1428 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1429 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/pandora.a7542633.svg" alt="Pandora"> 1430 </div> 1431 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1432 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/glassdoor.d2f76b77.svg" alt="Glassdoor"> 1433 </div> 1434 <div class="logo-promotion-group-half page-index-logo-promotion-space logo-promotion-group-half-big"> 1435 <img loading="lazy" class="logo-promotion-group-half-image logo-promotion-group-half-big-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/hallmark.f0780278.svg" alt="Hallmark"> 1436 </div> 1437 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1438 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/smugmug.cfb22277.svg" alt="SmugMug"> 1439 </div> 1440 <div class="logo-promotion-group-half page-index-logo-promotion-space"> 1441 <img loading="lazy" class="logo-promotion-group-half-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/buffer.9b154974.svg" alt="Buffer"> 1442 </div> 1443 </div> 1444 </div> 1445 </div> 1446 <div class="col-12 col-lg-8"> 1447 <div class="d-none d-md-block stats-tiles page-index-stats-tiles"> 1448 <div class="stats-tiles-tile stats-tiles-tile-floating stats-tiles-tile-blue stats-tiles-tile-first"> 1449 <p>Helped over
1450 <span class="stats-tiles-tile-highlight-big">1,600</span> companies improve their customer support 1451 </p> 1452 </div> 1453 <div class="stats-tiles-tile stats-tiles-tile-floating stats-tiles-tile-white stats-tiles-tile-second"> 1454 <p> 1455 <span class="stats-tiles-tile-highlight-big">10<span class="stats-tiles-tile-highlight-small">years</span></span> in business 1456 </p> 1457 </div> 1458 <div class="stats-tiles-tile stats-tiles-tile-floating stats-tiles-tile-gray stats-tiles-tile-third"> 1459 <p>Over 1460 <span class="stats-tiles-tile-highlight-big">250k</span> agents rated via Nicereply 1461 </p> 1462 </div> 1463 <div class="stats-tiles-tile stats-tiles-tile-floating stats-tiles-tile-blue stats-tiles-tile-fourth"> 1464 <p>More than <span class="stats-tiles-tile-highlight-big">15M</span> surveys filled 1465 </p> 1466 </div> 1467 <div class="stats-tiles-tile stats-tiles-tile-floating stats-tiles-tile-white stats-tiles-tile-fifth"> 1468 <p> 1469 <span class="stats-tiles-tile-highlight-big">98%</span> satisfaction on G2, Capterra and Zendesk 1470 </p> 1471 </div> 1472 </div> 1473 <div class="d-block d-md-none stats-tiles stats-tiles-grid page-index-stats-tiles"> 1474 <div class="stats-tiles-grid-row"> 1475 <div class="stats-tiles-tile stats-tiles-tile-transparent stats-tiles-tile-images"> 1476 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/lenovo.38b4c8f1.svg" alt="Lenovo"> 1477 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/microsoft.b75bf972.svg" alt="Microsoft"> 1478 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/hubspot.a4a5d0c7.svg" alt="HubSpot"> 1479 </div> 1480 <div class="stats-tiles-tile stats-tiles-tile-blue"> 1481 <p>Helped over 1482 <span class="stats-tiles-tile-highlight-big">1,600</span> companies improve their customer support 1483 </p> 1484 </div> 1485 </div> 1486 <div class="stats-tiles-grid-row"> 1487 <div class="stats-tiles-tile stats-tiles-tile-white"> 1488 <p> 1489 <span class="stats-tiles-tile-highlight-big">10<span class="stats-tiles-tile-highlight-small">years</span></span> in business 1490 </p> 1491 </div> 1492 <div class="stats-tiles-tile stats-tiles-tile-transparent stats-tiles-tile-images"> 1493 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/amc-networks.46a36a91.svg" alt="AMC NETWORKS"> 1494 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/thomson-reuters.a9111aed.svg" alt="Thomson Reuters"> 1495 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/prezi.54cc4656.svg" alt="Prezi"> 1496 </div> 1497 </div> 1498 <div class="stats-tiles-grid-row"> 1499 <div class="stats-tiles-tile stats-tiles-tile-transparent stats-tiles-tile-images"> 1500 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/shinesty.ca06c38c.svg" alt="Shinesty"> 1501 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/pixel-federation.c64c1476.svg" alt="Pixel Federation"> 1502 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/o2.6880b374.svg" alt="O2"> 1503 </div> 1504 <div class="stats-tiles-tile stats-tiles-tile-gray"> 1505 <p>Over
1506 <span class="stats-tiles-tile-highlight-big">250k</span> agents rated via Nicereply 1507 </p> 1508 </div> 1509 </div> 1510 <div class="stats-tiles-grid-row"> 1511 <div class="stats-tiles-tile stats-tiles-tile-blue"> 1512 <p>More than 1513 <span class="stats-tiles-tile-highlight-big">15M</span> surveys filled</p> 1514 </div> 1515 <div class="stats-tiles-tile stats-tiles-tile-transparent stats-tiles-tile-images"> 1516 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/unbounce.739fe5a9.svg" alt="Unbounce"> 1517 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/eset.de2f16a5.svg" alt="ESET"> 1518 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/sygic.9d9f9224.svg" alt="Sygic"> 1519 </div> 1520 </div> 1521 <div class="stats-tiles-grid-row"> 1522 <div class="stats-tiles-tile stats-tiles-tile-transparent stats-tiles-tile-images"> 1523 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/melita.49d647fb.svg" alt="Melita"> 1524 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/pandora.a7542633.svg" alt="Pandora"> 1525 <img loading="lazy" class="stats-tiles-tile-images-image" src="https://static.nicereply.com/build/assets/images/homepage2020/pages/index/customers/front.91d19415.svg" alt="Front"> 1526 </div> 1527 <div class="stats-tiles-tile stats-tiles-tile-white"> 1528 <p> 1529 <span class="stats-tiles-tile-highlight-big">98%</span> satisfaction on G2, Capterra and Zendesk 1530 </p> 1531 </div> 1532 </div> 1533 </div> 1534 </div> 1535 </div> 1536 </div> 1537 </div> 1538 </section> 1539 <section class="container demo-cta-container"> 1540 <div class="row"> 1541 <div class="col"> 1542 <section class="container demo-cta-container"> 1543 <div class="row"> 1544 <div class="col"> 1545 <div class="section"> 1546 <div class="demo-cta"> 1547 <div class="row"> 1548 <div class="col-12 col-md-3 col-lg-4 col-xl-5 demo-cta-figures"> 1549 <img loading="lazy" class="demo-cta-figures-image" src="https://static.nicereply.com/build/assets/images/homepage2020/components/demo-cta/betka.58e24690.webp" 1550 srcset="https://static.nicereply.com/build/assets/images/homepage2020/components/demo-cta/betka.58e24690.webp 1x, https://static.nicereply.com/build/assets/images/homepage2020/components/demo-cta/[email protected] 2x" alt="Betka"> 1551 </div> 1552 <div class="col-12 col-md-9 col-lg-8 col-xl-7 demo-cta-description"> 1553 <h1 class="demo-cta-description-title">Free personal demo</h1> 1554 1555 <ul class="facts"> 1556 <li class="facts-fact demo-cta-description-fact"><span class="icon icon-accept icon-accept-white"></span> 30 minute online call</li> 1557 <li class="facts-fact demo-cta-description-fact"><span class="icon icon-accept icon-accept-white"></span> Free account setup</li> 1558 <li class="facts-fact demo-cta-description-fact"><span class="icon icon-accept icon-accept-white"></span> No obligation</li> 1559 </ul> 1560 1561 <a href="#" id="demo-block-cta" class="btn btn-white demo-cta-description-button calendly-popup" 1562 data-cta-name="demo" 1563 data-cta-id="demo-cta-section" 1564 data-cta-location="content" 1565 data-cta-text="Request a demo" 1566 >Request a demo</a> 1567 </div> 1568 </div> 1569 </div> 1570 </div> 1571 </div> 1572 </div> 1573</section> 1574 </div> 1575 </div> 1576 </section> 1577 </div> 1578 1579<footer class="footer footer-background"> 1580 1581 <div class="container"> 1582 <div class="row footer-row"> 1583 <div class="col-12 col-lg-2"> 1584 <h1 class="h4 footer-subheading">Product</h1> 1585 1586 <ul class="footer-links"> 1587 <li><a class="footer-link footer-link-basic" href="/features">Features</a></li> 1588 <li><a class="footer-link footer-link-basic" href="/product/customer-satisfaction-score">Customer Satisfaction</a></li> 1589 <li><a class="footer-link footer-link-basic" href="/product/customer-effort-score">Customer Effort Score</a></li> 1590 <li><a class="footer-link footer-link-basic" href="/product/net-promoter-score">Net Promoter Score</a></li> 1591 </ul> 1592 </div> 1593 1594 <div class="col col-lg-2 d-block d-lg-none"> 1595 <ul class="footer-links"> 1596 <li><a class="footer-link footer-link-highlighed" href="/integration">Integrations</a></li> 1597 <li><a class="footer-link footer-link-highlighed" href="https://www.nicereply.com/blog/" rel="noopener">Blog</a></li> 1598 <li><a class="footer-link footer-link-highlighed" href="https://support.nicereply.com/" rel="noopener">Help center</a></li> 1599 <li><a class="footer-link footer-link-highlighed" href="/customers">Customer stories</a></li> 1600 <li><a class="footer-link footer-link-highlighed" href="/pricing">Pricing</a></li> 1601 <li><a class="footer-link footer-link-highlighed calendly-popup" href="#" id="footer-demo-link-mobile" 1602 data-cta-name="demo" 1603 data-cta-id="demo-cta-footer" 1604 data-cta-location="footer" 1605 data-cta-text="Request a demo" 1606 >Request a demo</a></li> 1607 </ul> 1608 </div> 1609 1610 <div class="col col-lg-2 d-none d-lg-block"> 1611 <h1 class="h4 footer-subheading">Integrations</h1> 1612 1613 <ul class="footer-links"> 1614 <li><a class="footer-link footer-link-basic" href="/integration/zendesk">Zendesk</a></li> 1615 <li><a class="footer-link footer-link-basic" href="/integration/front">Front</a></li> 1616 <li><a class="footer-link footer-link-basic" href="/integration/liveagent">LiveAgent</a></li> 1617 <li><a class="footer-link footer-link-basic" href="/integration/freshdesk">Freshdesk</a></li> 1618 <li><a class="footer-link footer-link-basic" href="/integration/pipedrive">Pipedrive</a></li> 1619 <li><a class="footer-link footer-link-basic" href="/integration/kustomer">Kustomer</a></li> 1620 <li><a class="footer-link footer-link-basic" href="https://support.nicereply.com/article/79-introduction-to-help-scout-integration" target="_blank" rel="noopener">Help Scout</a></li> 1621 <li><a class="footer-link footer-link-basic" href="/integration/aircall">Aircall</a></li> 1622 <li><a class="footer-link footer-link-basic" href="/integration">All integrations</a></li> 1623 </ul> 1624 </div> 1625 1626 <div class="col col-lg-2 d-none d-lg-block"> 1627 <h1 class="h4 footer-subheading">Resources</h1> 1628 1629 <ul class="footer-links"> 1630 <li><a class="footer-link footer-link-basic" href="https://www.nicereply.com/blog/" rel="noopener">Blog</a></li> 1631 <li><a class="footer-link footer-link-basic" href="/resources">All resources</a></li> 1632 <li><a class="footer-link footer-link-basic" href="/resources#ebooks">Ebooks</a></li> 1633 <li><a class="footer-link footer-link-basic" 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1653 data-cta-location="footer" 1654 data-cta-text="Free trial" 1655 >Free Trial</a></li> 1656 </ul> 1657 </div> 1658 1659 <div class="col-12 col-lg-4"> 1660 <h1 class="h4 footer-subheading d-none d-lg-block">Read Nicereply's user reviews</h1> 1661 1662 <div class="footer-badges"> 1663 <a class="footer-badges-item" href="https://www.getapp.com/customer-service-support-software/a/nicereply-com/" target="_blank" rel="noopener"><img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/footer/badge-getapp.12ce95a1.svg" alt="GetApp badge"></a> 1664 <a class="footer-badges-item" href="https://www.capterra.com/p/152920/Nicereply/" target="_blank" rel="noopener"><img loading="lazy" src="https://static.nicereply.com/build/assets/images/homepage2020/components/footer/badge-capterra.7680f021.svg" alt="Capterra badge"></a>
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