https://quiver.co.uk/how-we-work

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1</head><body><div id="__next"><div class="font-sans flex-col min-h-screen justify-between cursor-default min-h-screen pt-16 xl:pt-20 box-border"><div class="border-b fixed top-0 bg-white w-full z-100"><div class="px-5 lg:px-24 2xl:px-36"><div class="flex justify-between items-center py-4 w-full max-w-[1800px] mx-auto"><a class="cursor-pointer" href="/"><img alt="Quiver" loading="lazy" width="132" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/logo-default.svg"/></a><div class="flex items-center space-x-5 lg:space-x-8 2xl:space-x-14"><div class="items-center hidden lg:flex space-x-8 2xl:space-x-14"><div class="relative group flex items-center cursor-pointer whitespace-nowrap border-b lg:border-white lg:border-2 pb-6 lg:pb-1"><span class="text-accent text-xs 2xl:text-sm font-bold group-hover:text-accent ">How We Work</span><div class="text-accent transition duration-500 absolute border-b-2 w-full lg:w-1/2 bottom-0 left-0 right-0 m-auto"></div><a href="/how-we-work" class="hidden">How We Work</a></div><div class="relative group flex items-center cursor-pointer whitespace-nowrap border-b lg:border-white lg:border-2 pb-6 lg:pb-1"><span class="text-accent text-xs 2xl:text-sm font-bold group-hover:text-accent ">Pricing</span><div class="text-accent transition duration-500 absolute border-b-2 w-full lg:w-1/2 bottom-0 left-0 right-0 m-auto"></div><a href="/pricing" class="hidden">Pricing</a></div><div class="relative group flex items-center cursor-pointer whitespace-nowrap border-b lg:border-white lg:border-2 pb-6 lg:pb-1"><span class="text-accent text-xs 2xl:text-sm font-bold group-hover:text-accent ">Reviews</span><div class="text-accent transition duration-500 absolute border-b-2 w-full lg:w-1/2 bottom-0 left-0 right-0 m-auto"></div><a href="/reviews" class="hidden">Reviews</a></div></div><a href="https://track.quiver.co.uk" target="_blank" rel="noreferrer"><div class="text-sm py-1 px-3 lg:py-2 lg:px-5 2xl:py-3 2xl:px-6 rounded-full font-bold group flex justify-center border-2 items-center border-accent hover:bg-accent cursor-pointer duration-500 "><span class="invisible">Track Your Delivery</span><span class="absolute flex group-hover:hidden text-accent">Track Your Delivery</span><span class="absolute hidden group-hover:block text-white">Track Your Delivery</span></div></a><div class="w-5 h-4 flex-col justify-between flex lg:hidden"><div class="w-full h-0.5 bg-black"></div><div class="w-full h-0.5 bg-black"></div><div class="w-full h-0.5 bg-black"></div></div></div></div></div></div><div class="w-full max-w-[1800px] mx-auto"><div class="flex flex-col items-center space-y-32 pb-32 pt-8 lg:pt-16"><div class="flex flex-col items-center px-5 lg:px-0"><div class="flex flex-col items-center pb-12"><h1 class="font-bold text-regular text-xl lg:text-2xl">How We Work</h1><span class="font-medium text-accent text-center text-sm lg:text-base">Quiver works in two ways - from your stores or from our fulfilment centres</span></div><div class="flex flex-col lg:flex-row space-y-4 lg:space-y-0 lg:space-x-8 "><video src="/merchant-card-optimized.mp4" autoPlay="" muted="" playsInline="" class="border rounded-2xl" style="width:336px;height:620px" loop=""></video><video src="/quiver-card-optimized.mp4" autoPlay="" muted="" playsInline="" class="border rounded-2xl" style="width:336px;height:620px" loop=""></video></div><div class="flex flex-col space-y-4 lg:space-y-8  lg:px-0 pt-4 lg:pt-12"><div class="p-8 lg:p-12 flex flex-col items-start border box-border rounded-xl space-y-4 lg:w-192 self-center"><div class=""><img alt="" loading="lazy" width="52" height="52" decoding="async" data-nimg="1" style="color:transparent" src="/clock.svg"/></div><div class=" flex justify-between items-center w-full "><span class="text-2xl lg:text-3xl text-regular  "><span class='font-bold'>Operating</span> Hours</span></div><span class=" text-sm lg:text-base text-regular">We're working when you're working. Quiver operates between 8am and 10pm, 7 days a week, 364 days a year.<br/><br/>We only take Christmas Day off - luckily someone else takes over 🎅</span><span class="text-xs pb-4 text-regular"></span></div><div class=" lg:p-12 flex flex-col items-start border box-border rounded-xl space-y-4 lg:w-192 self-center"><div class="px-8 pt-8 lg:px-0 lg:pt-0"><img alt="" loading="lazy" width="52" height="52" decoding="async" data-nimg="1" style="color:transparent" src="/location.svg"/></div><div class="px-8 lg:px-0  flex justify-between items-center w-full "><span class="text-2xl lg:text-3xl text-regular  "><span class='font-bold'>Operating</span> Area</span></div><span class="px-8 lg:px-0  text-sm lg:text-base text-regular">We deliver to over 86% of homes in London.</span><span class="text-xs pb-4 text-regular"></span><iframe src="/map-embed" title="Quiver&#x27;s operating area in London" width="738" height="640" class="w-full max-w-[738px] h-[640px] border-0 rounded-b-xl lg:rou

1nded-b-none" loading="lazy" referrerPolicy="no-referrer-when-downgrade"></iframe></div></div></div><div class="flex flex-col lg:w-144 items-center px-5 lg:px-0"><div class="flex flex-col items-center pb-12"><h1 class="font-bold text-regular text-xl lg:text-2xl">Couriers & Vehicles</h1></div><div class="flex flex-col space-y-6 px-4 lg:px-0 text-center"><span class="text-sm lg:text-base text-regular">Quiver is an end-to-end managed service. We provide the software and the couriers to make it all work. Our couriers use a range of vehicles - including bikes, cargo bikes, mopeds, cars and vans - all electric where possible.</span><span class="text-sm lg:text-base text-regular">This gives us the flexibility to deliver anything from your lipstick to your printer and we always match up the most efficient vehicle for the job at hand.</span><span class="text-sm lg:text-base text-regular">Delivery services are generally at the lower bound of what&#x27;s acceptable. There&#x27;s so much room to improve the experience for customers interacting with couriers to ensure it&#x27;s truly delightful. We understand that our couriers are very much an extension of the brand we deliver for - and that&#x27;s important to us. This is what Quiver does better than the rest. When couriers work for Quiver, they only work for Quiver.</span></div></div><div class="flex justify-center bg-qgrey-50 w-full py-16 px-5 lg:px-0"><div class="flex flex-col w-144 items-center"><img alt="" loading="lazy" width="78" height="78" decoding="async" data-nimg="1" style="color:transparent" src="/protection.svg"/><span class="text-4xl text-accent font-black lg:text-center pt-4 pb-1">Protection</span><span class="text-lg font-bold text-regular lg:text-center pb-4">The insurance Quiver holds</span><span class="text-regular lg:text-center">Quiver holds comprehensive Goods In Transit insurance courtesy of Aviva. We aim to not make mistakes - and we don&#x27;t make many. But when bad things happen, it&#x27;s good to know that we&#x27;re covered.</span></div></div><div class="flex flex-col items-center"><span class="font-bold text-regular  text-center text-2xl lg:text-3xl">Interesting? We think so</span><span class="text-base font-medium text-regular text-center pt-6 pb-10">Speak to us! We're a friendly bunch. <br /> Find some time below.</span><div class="text-xl py-2 px-3 lg:py-3 lg:px-5 2xl:py-4 2xl:px-6 rounded-full font-bold  group flex justify-center items-center space-x-1  bg-gradient-to-tr from-accent to-alt cursor-pointer "><span class="text-white">Let&#x27;s Speak</span><div class="group-hover:translate-x-2 duration-300 flex items-center"><img alt="" loading="lazy" width="25" height="25" decoding="async" data-nimg="1" style="color:transparent" src="/btn-arrow-white.svg"/></div></div></div></div></div><div class="relative bg-regular pt-8 pb-16 lg:py-16"><div class="px-5 lg:px-24 2xl:px-36"><div class="flex justify-between flex-col lg:flex-row space-y-10 lg:space-y-0 w-full max-w-[1800px] mx-auto"><div class="flex flex-col  items-center lg:items-start space-y-6 lg:space-y-2 2xl:space-y-4 "><a class="cursor-pointer" href="/"><img alt="Quiver" loading="lazy" width="132" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/logo-white.svg"/></a><a href="mailto:[email protected]" class="hidden lg:block"><span class="font-medium text-white cursor-pointer text-sm 2xl:text-base ">👋 [email protected]</span></a><div class="flex space-x-2"><a href="https://www.linkedin.com/company/quiver-co/" target="_blank" rel="noreferrer"><img alt="Quiver&#x27;s LinkedIn" loading="lazy" width="132" height="45" decoding="async" data-nimg="1" class="cursor-pointer" style="color:transparent" src="/linkedin.svg"/></a></div></div><div class="flex flex-col lg:flex-row space-x-0 space-y-8 lg:space-y-0 lg:space-x-12 2xl:space-x-24"><div class="flex flex-col space-y-2 lg:space-y-4 items-center lg:items-start"><div class="flex items-center space-x-1"><a href="/reviews"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Reviews</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="https://track.quiver.co.uk"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Track Delivery</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="https://app.quiver.co.uk"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Merchant Dashboard</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div></div><div class="flex flex-col space-y-2 lg:space-y-4 items-center lg:items-start"><div class="flex items-center space-x-1"><a href="/how-we-work"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">How We Work</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="/clients"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Clients</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="/climate"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Sustainability</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div></div><div class="flex flex-col space-y-2 lg:space-y-4 items-center lg:items-start"><div class="flex items-center space-x-1"><a href="/pricing"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Pricing</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="/contact"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Contact</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div></div><div class="flex flex-col space-y-2 lg:space-y-4 items-center lg:items-start"><div class="flex items-center space-x-1"><a href="/privacy"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Privacy Policy</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div><div class="flex items-center space-x-1"><a href="/terms"><div class="relative group flex items-center  cursor-pointer 2xl:pb-0.5 "><span class="whitespace-nowrap font-medium text-white text-xs 2xl:text-sm">Terms of Service</span><div class="absolute invisible group-hover:visible border-white bottom-0 w-full border-b 2xl:border-b-2"></div></div></a></div></div></div></div></div><div class="absolute bottom-0 w-full h-16"><img alt="" loading="lazy" decoding="async" data-nimg="fill" class="object-cover" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="/_next/image?url=%2Fwave.webp&amp;w=640&amp;q=75 640w, /_next/image?url=%2Fwave.webp&amp;w=750&amp;q=75 750w, /_next/image?url=%2Fwave.webp&amp;w=828&amp;q=75 828w, 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