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https://sketchersunited.org/faq

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60  <title>FAQ for Sketchers United</title>
61
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75  <div id="app" class="app-wrapper">
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77    <navbar-component route="https://sketchersunited.org/redirect"></navbar-component>
78    
79
80
81
82    <div class="d-flex h-100 overflow-auto bg-secondary">
83
84      
85      <main>
86          <div v-pre class="">
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88    <section id="top" class="faq">
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90            <div class="container">
91                <div class="row d-flex justify-content-center">
92                    <div class="col-sm-8 content text-sm-left">
93                        <h3 class="mb-4">Frequently asked questions</h3>
94
95                        <!-- TOC -->
96
97                        <h4 class="mb-4">Contents</h4>
98
99                        <ul>
100                            <li><a href="#general">General</a></li>
101                            <li><a href="#account">Account</a></li>
102                            <li><a href="#app">Mobile app</a></li>
103                            <li><a href="#features">New features</a></li>
104                            <li><a href="#rules">Rules and enforcement</a></li>
105                            <li><a href="#privacy">Privacy and policy</a></li>
106                        </ul>
107
108                        <!-- General -->
109
110                        <h4 id="general" class="mb-4">General</h4>
111
112                        <h6 id="q-what">What is Sketchers United?</h6>
113                        <p>
114                            Sketchers United is an app and a community for amateur artists and creative souls who are looking for a place to grow and find friendship.
115                        </p>
116
117                        <h6 id="q-who">Who are the people behind Sketchers United?</h6>
118                        <p>
119                            Sketchers United is developed and maintained by Colorful, a company registered in Swede
119n.
120                        </p>
121
122                        <h6 id="q-sony-affiliation">Are you in any way affiliated with Sony?</h6>
123                        <p>
124                            Sony has no involvement in Sketchers United.
125                            We use the experience gained at Sony do guide our decisions, but the site and apps are built from scratch by us.
126                        </p>
127
128                        <h6 id="q-sony-sketch-shutdown">Why was Sony Sketch shut down?</h6>
129                        <p>
130                            That was a business decision made at the highest level of Sony Mobile.
131                            The Sketch team tried very hard to keep the project going, but failed.
132                        </p>
133
134                        <h6 id="q-sketchers-united-shutdown">Will Sketchers United be shut down like Sony Sketch was?</h6>
135                        <p>
136                            We plan to keep the app going as long as we can afford it.
137                            No silly corporate decisions will cause us to quit.
138                        </p>
139
140                        <h6 id="q-supporter">How can I support Sketchers United?</h6>
141                        <p>
142                            You can find us on <a href="https://www.patreon.com/bePatron?u=28322188" target="_blank">Patreon</a>, where we would very much appreciate your support.
143                        </p>
144
145                        <p><small><a href="#top">Back to contents</a></small></p>
146
147                        <!-- Account -->
148
149                        <h4 id="account" class="mb-4">Account</h4>
150
151                        <h6 id="q-multiple-accounts">Am I allowed to create a second account?</h6>
152                        <p>
153                            According to our <a href="https://sketchersunited.org/terms">terms</a>, you can have more than one account as long as each account has a meaningful purpose.
154                            Creating new accounts to spam or do self-promotion will be treated as abuse.
155                            If you create a new account to evade a suspension/ban, the new account will be suspended when discovered.
156                        </p>
157
158                        <h6 id="q-switch-emails">Can I switch to a different email for my account?</h6>
159                        <p>
160                            In order to use a new email, sign in on the <a href="https://sketchersunited.org">website</a> using the Google/Apple account for that new email,
161                            but <strong>stop</strong> when the app asks for a username for the new account.
162                            Then email <a href="mailto:[email protected]">[email protected]</a> and request a switch to the new email.
163                            The email should be sent from the old email address.
164                        </p>
165
166                        <h6 id="q-delete-account">How do I delete my account?</h6>
167                        <p>
168                            First of all you need to know that deleting your account is permanent and all data will be lost.
169                            If you are sure about it, go to <a href="https://sketchersunited.org/me/delete">account deletion</a>.
170                        </p>
171
172                        <p><small><a href="#top">Back to contents</a></small></p>
173
174                        <!-- App -->
175
176                        <h4 id="app" class="mb-4">Mobile app</h4>
177
178                        <h6 id="q-app">Is there a Sketchers United mobile app?</h6>
179                        <p>
180                            Yes of course! You can find it on both <a href="https://play.google.com/store/apps/details?id=se.overscore.artx" target="_blank">Android Play Store</a>
181                            and <a href="https://apps.apple.com/us/app/sketchers-united/id1492668495" target="_blank">iOS App Store</a>.
182                        </p>
183
184                        <h6 id="q-app-min-version">Why can't I find the app in the store?</h6>
185                        <p>
186                            You need to have Android 5.0 (Lollipop) or iOS 12.0  (or later versions) to install the app.
187                            If you don't have at least the minimum version, the app will not be listed in the store.
188                        </p>
189
190                        <h6 id="q-dark-mode">I seem to be missing the dark mode option?</h6>
191                        <p>
192                            Dark mode is supported on Android 8.1+ and iOS 13.0+.
193                            On Android you enable dark mode in the settings in the app.
194                            On iOS, the app follows the setting on the device. Go to the settings app to toggle light/dark mode.
195                        </p>
196
197                        <h6 id="q-app-releases">When will the next update be released?</h6>
198                        <p>
199                            We do not have scheduled releases, but our goal is to release something at least every month.
200                        </p>
201
202                        <h6 id="q-languages">Will the app be released in other languages than English?</h6>
203                        <p>
204                            Yes. Once we have stabilized the feature set, we will reach out to the community to create translations of the app.
205                            There is no set date for it, but we expect to start rolling out the first languages during 2021.
206                        </p>
207
208                        <p><small><a href="#top">Back to contents</a></small></p>
209
210                        <!-- Features -->
211
212                        <h4 id="features" class="mb-4">New features</h4>
213
214                        <h6 id="q-drawing">Will the app get a drawing tool?</h6>
215                        <p>
216                            Yes, we are working on that. It is an important goal for the app to combine creativity and s
216ocial interaction.
217                        </p>
218
219                        <h6 id="q-drawing-release">When will the drawing tool be released?</h6>
220                        <p>
221                            We cannot give a release date for it quite yet. Go to the <a href="https://sketchersunited.org/channels/1">news</a> channel to get updates on the development.
222                            The plan is to release a very simple version first, and then let feedback from users guide further development.
223                        </p>
224
225                        <h6 id="q-feature-x">Will the app get feature X?</h6>
226                        <p>
227                            We respond to the needs and wishes of our users, so if it’s a feature that many users request and would love,
228                            we will probably try to implement that at some time.
229                        </p>
230
231                        <h6 id="q-feature-suggestions">I have an idea for a new feature. Want to hear about it?</h6>
232                        <p>
233                            Yes very much! Go to the <a href="https://sketchersunited.org/channels/2">suggestions</a> channel and describe your idea as carefully as you can.
234                            Often if it's a good idea someone else has already had it, so try to look in this FAQ and in the channel to see if your idea is already there before you post.
235                        </p>
236
237                        <h6 id="q-bug-reports">I found a bug. Where can I report it?</h6>
238                        <p>
239                            Go to the <a href="https://sketchersunited.org/channels/15">bug reports</a> channel and describe the problem as carefully as you can.
240                            Bug reports from users help us a great deal in improving the app, so it is very important to us.
241                        </p>
242
243                        <h6 id="q-patron-perks">What extra features or perks are given to patrons?</h6>
244                        <p>
245                            We are working on a patron perks list.
246                            Right now what you get is a badge and a special invitation to the private patron group, where you can get extra attention for your ideas.
247                            Patrons also get our eternal gratitude!
248                        </p>
249
250                        <p><small><a href="#top">Back to contents</a></small></p>
251
252                        <!-- Rules -->
253
254                        <h4 id="rules" class="mb-4">Rules and enforcement</h4>
255
256                        <h6 id="q-post-rules">What am I allowed to post?</h6>
257                        <p>
258                            The rules for what you can post, comment, and message are described in the <a href="https://sketchersunited.org/terms">terms</a>.
259                            Please read the rules carefully before you share something that you suspect might be against the rules.
260                        </p>
261
262                        <h6 id="q-post-sensitive">What is the sensitive switch for when posting?</h6>
263                        <p>
264                            The sensitive switch lets you warn people who you think might get upset if they see your post.
265                            This is a courtesy to your fellow community members and does not allow you to stretch the rules defined in the <a href="https://sketchersunited.org/terms">terms</a>.
266                        </p>
267                        <p>
268                            You should use the sensitive switch for things like artistic mild nudity or drawings with violent themes.
269                            These are allowed if done in a tasteful way, but may still be personally offensive to some users.
270                        </p>
271
272                        <h6 id="q-post-offensive-sensitive">Can I post something offensive if I tag it as sensitive?</h6>
273                        <p>
274                            No. The rules for what you can post are described in the <a href="https://sketchersunited.org/terms">terms</a>, and are the same whether you tag your post as sensitive or not.
275                            Please read the rules carefully if you are unsure about an image or topic.
276                        </p>
277
278                        <h6 id="q-report">How do I report something inappropriate?</h6>
279                        <p>
280                            Select the report option in the top right corner.
281                            You will be asked a few questions about the post before you can send the report.
282                            The moderator team will look at your report and make a determination about the post.
283                        </p>
284
285                        <h6 id="q-report-copyright-other">I found some cool art on the internet that I would like to share. Is that allowed?</h6>
286                        <p>
287                            No. You may only post content that you own or have permission to post.
288                            Putting "Not my art" in the title or description is not enough.
289                            If you find an image on the internet that has been posted on Sketchers United,
290                            and you have reason to believe that the poster is not the owner, report the post as a copyright violation.
291                        </p>
292
293                        <h6 id="q-report-copyright-mine">Someone stole my drawing! What should I do?</h6>
294                        <p>
295                            Report the post as a copyright violation, and include a link to your original work.
296                        </p>
297
298                        <h6 id="q-reported-me">What happens when someone reports my post?</h6>
299                        <p>
300                            The moderator team will receive the report and try to determine if the complaint has merit.
301                            If the reported post is found to be against the rules, it will be removed.
302                            The offending account may be suspended temporarily or permanently if it's a serious offense.
303                        </p>
304
305                        <h6 id="q-multiple-reports">Am I in trouble if many users report my art?</h6>
306                        <p>
307                            You are in trouble if you are breaking the rules.
308                            Being reported only means that a moderator will look at your post.
309                            If the post is against the rules, the moderator will take action.
310                            If the post is within the rules, there will be no action regardless of the number of reports.
311                        </p>
312
313                        <h6 id="q-use-base">Can I use someone else's drawing as base or background for my work?</h6>
314                        <p>
315                            Only if you have explicit permission from the owner of the base or background.
316                            You must also give credit to the original artist by linking to the artist's profile or
317                            - if the artist does not have a profile on Sketchers United - providing information on how to find the artist.
318                            The user who has shared the base or background will hopefully include information about how their content can be used.
319                            If you are unsure, it is best to ask the original artist directly.
320                        </p>
321
322                        <h6 id="q-tracing">What is your policy on tracing?</h6>
323                        <p>
324                            Tracing is when someone's work is put in the background of a drawing, and you draw along the lines of that drawing.
325                            Sketchers United has a policy against traced drawings as most users consider such art dishonest.
326                            Such drawings are considered copied from the original and are thus copyright violations.
327                        </p>
328
329                        <h6 id="q-chat-rules">What are the rules for the chat?</h6>
330                        <p>
331                            The same as for the rest of the app, as described in the <a href="https://sketchersunited.org/terms">terms</a>.
332                        </p>
333
334                        <h6 id="q-post-rules">What happens if I break the rules?</h6>
335                        <p>
336                            If a violation of the community rules happens, a moderator may suspend the offending account temporarily or permanently.
337                            The duration of the suspension depends on the severity of the violation, and if it's a repeat offense.
338                            Check the <a href="https://sketchersunited.org/mod_guide">moderator guidelines</a> for more information about how how the rules are enforced.
339                        </p>
340
341                        <h6 id="q-post-rules">What does it mean to be suspended?</h6>
342                        <p>
343                            If an account is suspended, the owner cannot perform any actions in the community, such as posting, commenting, and chatting.
344                            If the suspension is temporary, all features will be restored when it expires.
345                        </p>
346
347                        <h6 id="q-suspension-info">How do I know if I am suspended?</h6>
348                        <p>
349                            When suspended, a banner appears at the top of your profile, stating that a suspension is in place,
350                            and when the suspension expires. If the suspension is permanent there will be no expiration date.
351                        </p>
352
353                        <h6 id="q-suspension-reason">Why is my account suspended?</h6>
354                        <p>
355                            Probably because you broke the rules of the community.
356                            Moderators will suspend users who post highly offensive content or engage in harassment or generally offensive behavior or spam.
357                            Suspensions are also applied in cases of repeated copyright infringement.
358                            To find out the specific reason for a moderator suspension, email <a href="mailto:[email protected]">support</a>.
359                        </p>
360
361                        <h6 id="q-muted">Why am I not allowed to message in a public chat room?</h6>
362                        <p>
363                            You are either susupended or a moderator has muted you in the specific chat room.
364                            To see if you are suspended, check if you have a suspension banner at the top of your profile.
365                            If you are muted, your chat function will return after a while.
366                        </p>
367
368                        <h6 id="q-appeal">Can I appeal a suspension/ban?</h6>
369                        <p>
370                            Appeals should be sent to <a href="mailto:[email protected]">[email protected]</a>.
371                            If you are suspended, try to understand why before contacting us.
372                            Explain how you see things, why you think the suspension is unfair, and how you will try to avoid the same thing happening in the future.
373                            If it is a temporary suspension, the best idea might be to wait for the suspension to expire and avoid breaking the rules in the future.
374                        </p>
375                        <p>
376                            Appeals must be sent from the email address that is associated with the account.
377                            Please prepare your case carefully before appealing.
378                            Provide the username the appeal applies to.
379                        </p>
380
381                        <h6 id="q-admins">Who are the administrators?</h6>
382                        <p>
383                            Administrators have the highest level of control of the community and determine who gets any other privileged role.
384                        </p>
385
386                        <h6 id="q-moderators">Who are the moderators?</h6>
387                        <p>
388                            Moderators are users with special privileges who help us enforce the rules of the community.
389                            Moderators have access to special tools for reviewing reports, remove content, and suspend users who are in violation of the terms.
390                            Moderators can also mute users who abuse the chat.
391                            The moderator team is guided by the <a href="https://sketchersunited.org/mod_guide">moderator guidelines</a>.
392                            A link to a list of the <a href="https://sketchersunited.org/moderators">current moderators</a> can be found in the sidebar of the website.
393                        </p>
394
395                        <h6 id="q-moderator-apply">How can I become a moderator?</h6>
396                        <p>
397                            The need for more moderators is determined by the current moderator team.
398                            You can contact the moderator team by asking a question in <a href="https://sketchersunited.org/chats/27159">Ask the mods</a>.
399                        </p>
400
401                        <p><small><a href="#top">Back to contents</a></small></p>
402
403                        <!-- Privacy -->
404
405                        <h4 id="privacy" class="mb-4">Privacy and personal safety</h4>
406
407                        <h6 id="q-personal-info">What are your rules and recommendations for personal information?</h6>
408                        <p>
409                            You are not required to give us any personal information when signing up to use the service except your email address.
410                            You do not have to give us your real name.
411                            The email address is used to identify your account and to email important information about your account.
412                            The email address will never be shared with any third party.
413                            Please read more in our <a href="https://sketchersunited.org/privacy">privacy policy</a>.
414                        </p>
415                        <p>
416                            If you wish to reveal your real name, for promotional or other reasons, feel free to do so,
417                            as long as you are of legal age in your jurisdiction. See below for recommendations for underage users.
418                        </p>
419
420                        <h6 id="q-privacy-underage">Do you have any special recommendations for underage users?</h6>
421                        <p>
422                            Yes.
423                            DO NOT share any personal information about your self in the app that can be used to
424                            identify you in real life, including but not limited to your home address or full name.
425                        </p>
426                        <p>
427                            This app is rated 12+ on Google Play and the App Store.
428                            If you are under 12 years old, talk to a parent or legal guardian about using the app under their supervision.
429                        </p>
430
431                        <h6 id="q-harassment">I am being harassed or bullied. What should I do?</h6>
432                        <p>
433                            First of all, you should probably block the user who is targeting you.
434                            If someone has posted offensive personal attacks against you, you should report the posts.
435                            If the harassment is serious, file a complaint via email to our <a href="mailto:[email protected]">support</a>.
436                            Examples of very serious harassment are threats of violence and hate speech.
437                        </p>
438
439                        <h6 id="q-user-block">What happens if I block someone?</h6>
440                        <p>
441                            When you block a person, the user
442                        </p>
443                        <ul>
444                            <li>Cannot comment or react to your posts.</li>
445                            <li>Cannot contact you using the chat option.</li>
446                            <li>Can mention you, but you will not be notified.</li>
447                            <li>Cannot follow you, and if the user is already following you, the follow is removed.
448                            <li>Cannot view your posts while signed in. Note however that anyone can see all profiles and posts on the web when not signed in.
449                        </ul>
450                        <p>
451                            You will see at the top of a user's profile if you have blocked the user. The user is also added to the block list that you can find in the app settings.
452                            The user who is blocked will also be able to see on your profile that you have blocked them.
453                        </p>
454
455                        <p><small><a href="#top">Back to contents</a></small></p>
456                    </div>
457                </div>
458            </div>
459        </div>
460
461        <footer v-pre class="footer bg-secondary position-relative py-4 py-md-5 px-md-4" style="z-index:5">
462    <div class="container">
463        <div class="row">
464            <div class="col-md-3">
465                <h6>About</h6>
466                <ul class="list-group">
467                    <li class="list-group-item"><a href="https://sketchersunited.org/about" class="font-weight-normal">About us</a></li>
468                    <li class="list-group-item"><a href="https://sketchersunited.org/faq" class="font-weight-normal">FAQ</a></li>
469                    <li class="list-group-item"><a href="mailto:[email protected]" class="font-weight-normal">Contact</a></li>
470                </ul>
471            </div>
472            <div class="col-md-3">
473                <h6>Legal</h6>
474                <ul class="list-group">
475                    <li class="list-group-item"><a href="https://sketchersunited.org/terms" class="font-weight-normal">Terms of service</a></li>
476                    <li class="list-group-item"><a href="https://sketchersunited.org/privacy" class="font-weight-normal">Privacy policy</a></li>
477                </ul>
478            </div>
479            <div class="col-md-3">
480                <h6>Follow us</h6>
481                <div class="">
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486    </g>
487</svg>                    </a>
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493</svg>                    </a>
494                    <a href="https://www.instagram.com/sketchers.united/" target="_blank" class="instagram p-2">
495                        <svg class="icon" width="32px" height="32px" viewBox="0 0 32 32" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
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498    </g>
499</svg>                    </a>
500                    <a href="https://twitter.com/SketchersUnited" target="_blank" class="twitter p-2">
501                        <svg class="icon" width="32px" height="32px" viewBox="0 0 32 32" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
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504    </g>
505</svg>                    </a>
506                </div>
507            </div>
508            <div class="col-md-3">
509                <h6>Grab the app</h6>
510                <a href="https://apps.apple.com/us/app/sketchers-united/id1492668495" class="d-inline-block mb-2" target="_blank"><img src="https://sketchersunited.org/img/app-store-badge.svg" class="" alt="Download on AppStore" width="160"></a>
511                <a href="https://play.google.com/store/apps/details?id=se.overscore.artx" class="d-inline-block mb-2" target="_blank"><img src="https://sketchersunited.org/img/google-play-store-badge.svg" class="" alt="Download on Google Play" width="160"></a>
512            </div>
513        </div>
514    </div>
515</footer>
516    </section>
517
518</div>
519      </main>
520
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522
523    
524  </div>
525
526  
526<script>
527      function hasSideBarNav() {
528          const navMenu = document.getElementById('side-bar-nav');
529          return (navMenu && window.getComputedStyle(navMenu).display === 'block');
530      }
531
532      // Fixes the layout for expanded side bar
533      if (hasSideBarNav() && JSON.parse(localStorage.getItem('side-bar-opened'))) {
534          document.getElementById('app').classList.add('side-bar-opened');
535          document.getElementById('sideBar').classList.add('expanded');
536      }
537
538      // Fixes the layout for collapsed side bar
539      const sideBar = document.querySelector('#sideBar');
540      if (sideBar) {
541          document.getElementById('app').classList.toggle('side-bar-shown');
542      }
543  </script>
543
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546    <div class="d-flex justify-content-center align-items-center h-100">
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