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354									<img src="https://www.warmuseum.ca/wp-content/uploads/2026/03/gallery-4-cwm2019-0032-0181-dm-916x280-1.jpg" alt="Students visiting the Museum">
355				
356				<a target="_self" href="https://www.warmuseum.ca/exhibitions" data-image-id="91979">
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362				
363				<a target="_self" href="https://www.warmuseum.ca/events-and-programming" data-image-id="73973">
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376									<img src="https://www.warmuseum.ca/wp-content/uploads/2024/09/AmbulanceC15-550x250-1.jpg" alt="">
377				
378				<a target="_blank" href="https://www.youtube.com/playlist?list=PL_9fT3pnPFmlao5wVsE4buWC2GiJOLS8S" data-image-id="74025">
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384				<a target="_self" href="https://www.warmuseum.ca/dod/videos" data-image-id="0">
385					Videos
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390				<a target="_self" href="https://www.warmuseum.ca/dod/games-and-activities" data-image-id="0">
391					Games and activities
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396				<a target="_self" href="https://www.warmuseum.ca/dod/virtual-tours" data-image-id="0">
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402				<a target="_self" href="https://www.warmuseum.ca/dod/articles" data-image-id="0">
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408				<a target="_self" href="https://www.warmuseum.ca/dod/online-exhibitions" data-image-id="0">
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485									<img src="https://www.warmuseum.ca/wp-content/uploads/2026/03/cwm-research-centre-380x380-1.jpg" alt="Library shelves">
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498									<img src="https://www.warmuseum.ca/wp-content/uploads/2023/06/[email protected]" alt="A row of bookshelves in at the Canadian War Museum Research Centre.">
499				
500				<a target="_self" href="https://www.warmuseum.ca/research-and-collections/military-history-research-centre" data-image-id="2667">
501					Military History Research Centre
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506				<a target="_self" href="https://www.warmuseum.ca/research-and-collections/military-history-research-centre/visit-the-centre" data-image-id="0">
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548				<a target="_self" href="#" data-image-id="0">
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553									<img src="https://www.warmuseum.ca/wp-content/uploads/2026/03/canadian-forestry-corps-19800681-007-2-550x250-1.jpg" alt="Men in uniform">
554				
555				<a target="_self" href="https://www.warmuseum.ca/your-stories/in-their-own-voices" data-image-id="91973">
556					In Their Own Voices
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561				<a target="_self" href="https://www.warmuseum.ca/your-stories/in-their-own-voices" data-image-id="0">
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567				<a target="_self" href="https://www.warmuseum.ca/your-stories/researching-military-personnel" data-image-id="0">
568					Research military personnel
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573				<a target="_self" href="https://www.warmuseum.ca/your-stories/communities" data-image-id="0">
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579				<a target="_self" href="https://www.warmuseum.ca/your-stories/donate-an-artifact" data-image-id="0">
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586				
587				<a target="_self" href="#" data-image-id="0">
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590					<ul class="menu">
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593				
594				<a target="_self" href="https://www.warmuseum.ca/educators/plan-a-school-visit" data-image-id="91983">
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601					Plan a school visit
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605				
606				<a target="_self" href="https://www.warmuseum.ca/educators/virtual-school-programs" data-image-id="0">
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612				<a target="_self" href="https://www.warmuseum.ca/educators/discovery-boxes" data-image-id="0">
613					Discovery Boxes
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618				<a target="_self" href="https://www.warmuseum.ca/educators/join-our-teachers-club" data-image-id="0">
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781			<h1 class="pl-banner__title pl--h1 narrow-default">Privacy notice</h1>
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823				<p>Learn how we collect and use your information, how we keep it secure, the ways we give you access to it, and how we provide you with choices about what to do with it.</p>
824<h2>INTRODUCTION</h2>
825<p>The Canadian Museum of History is a Crown corporation with responsibility for the <a href="https://www.historymuseum.ca/">Canadian Museum of History</a> and the <a href="https://www.warmuseum.ca/">Canadian War Museum</a>. The corporation also offers an online <a href="https://www.historymuseum.ca/boutique/">Boutique</a>, administers a national investment program, <a href="https://www.digitalmuseums.ca/">Digital Museums Canada</a>, and presents a virtual exhibition, the <a href="https://www.historymuseum.ca/virtual-museum-of-new-france/">Virtual Museum of New France</a>. The term “the Museum” throughout this Privacy Notice refers to the corporate entity and all websites administered by the Museum.</p>
826<p>The Museum engages in telling the story of Canada’s history and identity, as well as that of world history and cultures. Some of the Museum’s activities and programs involve the collection of personal information. The Museum is dedicated to a high standard of care for the personal information you entrust it with. Personal information obtained by the Museum is kept securely in line with the <a href="https://laws-lois.justice.gc.ca/eng/acts/p-21/FullText.html">Privacy Act</a>. Personal information under the Museum’s control is accessed, used and shared by employees and Museum representatives (such as volunteers, contracted third parties, etc.) on a strict need-to-know basis (for example, only when necessary to fulfill their specific duties). The Museum does not use personal information to create individual profiles unless otherwise stated. Museum personal information is not rented, sold or traded with third parties.</p>
827<p>In keeping with the high standard of care, this Privacy Notice describes how the Museum generally collects, uses and disclose
827s personal information, as well as its website privacy practices. Questions concerning this Privacy Notice should be directed to: <a href="mailto:[email protected]">[email protected]</a>.</p>
828<p>For more information about how to protect your privacy online, please visit the website of the <a href="https://www.priv.gc.ca/en/">Office of the Privacy Commissioner of Canada</a>.</p>
829<h2>Definition of Personal Information</h2>
830<p>Personal information is information that, on its own or when combined with other information, identifies you. This includes your name, address, email address, preferences, financial information, and other data that can be reasonably linked to you.</p>
831<p>References to “you” or “your” in this Privacy Notice mean any individual whose personal information the Museum collects.</p>
832<h3 id="cookies-privacy">Cookies and Your Privacy</h3>
833<h4>The Use of Cookies for Analytics and Online Advertising </h4>
834<p>A cookie is a snippet of data stored by a web browser that enables your browsing activity to be collected and used to personalize your online experience when you search for information. These cookies may be set through the Museum’s websites by its advertising partners and may be used by those companies to build a profile of your interests and to show you relevant ads on other websites.</p>
835<h4>The Use of Cookies for Web Analytics</h4>
836<p>Google Analytics uses cookies to count website visits, analyze web traffic sources, and measure usage of the Museum’s websites. Cookies can store and provide only the information that was previously deposited in them. They are not able to execute code or access other information stored on your computer. These cookies (which are set from the Museum’s websites) and associated data are secure and used for the Museum’s web analytics reports and advertisement performance reporting. See the Web Analytics and Digital Advertisement sections to learn more about Museum privacy practices.</p>
837<h4>Use of Cookies for Online Advertising</h4>
838<p>The Museum uses cookies, web beacons,<a href="#_ftn1" name="_ftnref1">[1]</a> and pixel tags<a href="#_ftn2" name="_ftnref2">[2]</a> on its websites to deliver tailored advertising to you. It uses pixel tags (from X, Google Ads, Meta, and LinkedIn) on its websites to gather cookie data for remarketing or re-engagement of similar audiences.</p>
839<p>The Museum partners with third parties to use your Museum website browsing patterns to show ads related to Museum products and services on third-party websites that you may visit. It may al
839so share information about your browsing session directly with those third-party websites.</p>
840<p>The use of cookies, web beacons, and pixel tags helps the Museum understand what ads you see and interact with on its websites, and on third-party websites and social media platforms. It also helps the Museum measure the effectiveness of its advertising campaigns.</p>
841<h2 id="web-analytics">Web Analytics</h2>
842<p>The Museum promotes history through its websites under section 9(1)(h) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. To better reach its target audiences, the Museum engages in web analytics, which is the collection, analysis, measurement and reporting of data about web traffic and user visits for the purposes of understanding and improving website usage. Specialty software, including Google Analytics, automatically collects the data listed below from visitors’ computers for the purpose of analyzing traffic patterns to, from and within the Museum’s websites.</p>
843<ul>
844<li>Internet Protocol (IP) address of the computer you are using to contact the Museum’s website(s)</li>
845<li>Type of browser you are using</li>
846<li>Type of device you are using</li>
847<li>Type of operating system you are using (for example, Windows or Mac OS)</li>
848<li>Date and time you accessed the website(s)</li>
849<li>Pages you have accessed and documents you have downloaded</li>
850<li>Language of the content you accessed</li>
851<li>New or returning visitor</li>
852<li>Internet address of the website from which you linked directly to the Museum’s website(s), if applicable</li>
853<li>City of residence</li>
854</ul>
855<p>The above listed information is then transmitted to analytics partners such as Google. The IP address is de-identified prior to data analysis. The information is then used to evaluate visitors’ use of the websites and compile statistical reports on website activity to help the Museum make its websites more useful to visitors. This information is made available to web managers, other designated staff, and/or contracted third parties who require this information to perform their duties.</p>
856<p>Information collected for web analytics purposes may leave Canada for processing and become subject to the governing legislation of other countries (for example, the <a href="https://www.govinfo.gov/content/pkg/PLAW-107publ56/pdf/PLAW-107publ56.pdf">USA Patriot Act</a>).</p>
857<p>The data is only used for the purpose for which it was collected, and the Museum makes no attempt to link this data, or the IP addresses of the computers that have contacted its websites, with the identity of individuals visiting its websites. The software programs are never used to gather specific personal information such as your name, telephone number, or email address.</p>
858<h2>Website Visitor Survey</h2>
859<p>The Museum’s websites are important tools in fulfilling its mandate. From time to time, the Museum conducts website visitor surveys to gage the effectiveness of its web content. The Museum asks you, the survey participant, for your name, email address, and opinions on web content. Participation is voluntary. The Museum may use your name and contact information to follow up with you. Should you choose to respond to any of the surveys, your response will remain secure and confidential.</p>
860<p>The Museum generally uses third-party survey providers when administering the website surveys. Before participating, you will be presented with a detailed privacy notice outlining the practices related to the specific survey, including the storage location of survey results (for example, inside Canada). The Museum, along with its third-party service providers, will only keep survey results for as long as is necessary to analyze data. You may also consult the personal information bank <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu938">PSU 938 Outreach Activities</a>.</p>
861<h2 id="digital-advertisements">Digital Advertisements</h2>
862<p>The Museum promotes its programs and activities online under section 9(1)(h) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. It collects and uses information about your web browsing behaviour — such as the pages you have visited, the searches you have made, and your number of clicks (including the ads you have clicked) — for the purposes of online advertising. This information is used to select which advertisement about the Museum’s offerings should be targeted and displayed to you on other websites. The ads the Museum displays become more relevant when they are shown to individuals who are likely to be interested in the offerings it advertises.</p>
863<p>To this end, the Museum works with third parties (“service providers”) to market to you in a way that best reflects your interests, which in turn, facilitates your overall website experience. The Museum and its service providers may use cookies or similar technologies in order to provide you with advertising based on your browsing behaviour. These types of ads are called &#8220;interest-based advertising.”</p>
864<p>Some of the Museum’s service providers are based in other jurisdictions, which means that information may be transmitted outside of Canada and become subject to the governing legislation of other countries.</p>
865<h3>Meta Pixel</h3>
866<p>Meta Pixel is a code that has been placed on the Museum’s websites. It collects data about website visitors that helps the Museum track conversions from Facebook and Instagram ads, optimize ads, build targeted audiences for future ads, and remarket to individuals who have already taken some kind of action while on its websites. It works by placing and triggering cookies to track users as they interact with both the Museum’s websites and its Facebook and Instagram ads.</p>
867<p>To limit the personalized ads you see as a result of Meta Pixel, adjust your preferences. For instructions on doing so, visit <a href="https://www.facebook.com/help/247395082112892">Meta’s Computer Help page</a>.</p>
868<h3>Service Providers</h3>
869<p>The Museum uses Google Ads, LinkedIn Ads, and Yahoo Ads, which rely on data collected from your Google, LinkedIn or Yahoo profiles, as well as other information — such as your device type and ID, operating system, and cookies — to keep track of the websites you visit and the searches you make. In the case of Google, this information is accessible when you are signed into Google Chrome or a Google account, such as YouTube or Gmail.</p>
870<p>
870Google, LinkedIn and Yahoo use the collected data to track your browsing activity and personalize your online experience. Advertisers, like the Museum, are then able to reach their target audiences and show you ads that are more likely to be relevant to you. Cookies or similar technology are also used to track your interaction with the Museum’s advertisements on third-party websites to measure the success of ad campaigns.</p>
871<p>The Museum’s use of this service is subject to Google’s <a href="https://support.google.com/adwordspolicy/answer/143465?hl=en">Personalized Advertising Policy</a> and <a href="https://www.google.com/policies/privacy?hl=en">Privacy Policy</a>.</p>
872<p>You may opt out of Google’s use of cookies by visiting <a href="https://support.google.com/ads/answer/2662922?hl=en">Google’s Ad Center Help page</a>. Likewise, you can opt out by updating your preferences for <a href="https://www.linkedin.com/mypreferences/g/guest-controls">LinkedIn</a> and <a href="https://yahoo.mydashboard.oath.com/device/?original_referer=https%3A%2F%2Flegal.yahoo.com%2Fca%2Fen%2Fyahoo%2Fprivacy%2Fdashboard%2Findex.html">Yahoo</a> respectively.</p>
873<h3>Opting Out </h3>
874<p>You can opt out of being tracked by web analytic software by disabling or refusing cookies, disabling JavaScript within your browser, or activating private navigation on your browser. If you do this, you will still have access to comparable information or services from the Museum’s websites. However, if you change your browser settings to disable cookies or warn you before cookies are saved on your computer, navigating the websites may be a much slower process. To disable cookies or JavaScript, see your vendor’s browser instruction guide.</p>
875<p>To learn more about the opt-out practices of specific web analytics and digital advertising tools, click the links in the sections below. Please review this list of service providers periodically, as it may be updated from time to time.</p>
876<p>Note: The below options will opt you out of interest-based advertising; however, you may continue to receive generic, non-personalized ads that are not as relevant to you.</p>
877<h3>Network Advertising Initiative</h3>
878<p>Visit the <a href="http://www.networkadvertising.org/managing/opt_out.asp">Network Advertising Initiative opt-out page</a> to opt out of a company’s cookies used for internet-based advertising.</p>
879<h3>Digital Advertising Alliance</h3>
880<p>To learn how to stop seeing interest-based ads from companies and ad networks that participate in self-regulatory programs, visit the websites below.</p>
881<p>In Canada: <a href="http://go.microsoft.com/fwlink?LinkId=623899">Ad Choices: Digital Advertising Alliance of Canada (DAAC)</a></p>
882<p>In the United States: <a href="http://go.microsoft.com/fwlink?LinkId=623897">Digital Advertising Alliance (DAA)</a></p>
883<p>To ensure the opt-out preferences you applied using the links above remain in effect, visit the <a href="https://youradchoices.com/pmc">Protect My Choices</a> webpage.</p>
884<h3>Google Analytics</h3>
885<p>You may activate the <a href="https://tools.google.com/dlpage/gaoptout?hl=en">Google Analytics Opt-Out Browser Add-On</a>.</p>
886<h2>The Security of the Museum’s Websites and Electronic Communications</h2>
887<p>As per section 161 of the <a href="https://laws-lois.justice.gc.ca/eng/acts/F-11/FullText.html">Financial Administration Act</a>, the Museum uses software programs to monitor network traffic and identify unauthorized attempts to change information or damage its systems. This software receives and records the IP addresses, domains, browser types, operating systems, and cities of origin of the computers that have contacted its websites, the dates and time of the visits, and the pages visited.</p>
888<p>The Museum makes no attempt to link these addresses with the identity of individuals visiting its websites, unless its has detected or been advised of an attempt to damage the websites. If there is no criminal activity suspected, your personal information will be kept for 14 months, after which time it will be deleted. Please visit the Cookies and Your Privacy and the Web Analytics pages to learn more about Google Analytics.</p>
889<p>The information may be shared with law enforcement authorities if the Museum suspects criminal activities. This information may be used for network security-related statistical purposes, or for audit, evaluation, research, planning and reporting. It is included in Personal Information Bank <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu939">PSU 939 Security Incidents and Privacy Breaches</a>.</p>
890<h2 id="online-purchases">Purchases</h2>
891<p>The Museum is permitted to charge for goods, services and admission under section 9(1)(p) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. When you make an online, in-person, or over-the-phone transaction with the Museum — including <a href="https://www.historymuseum.ca/visit/admission-fees/#tabs">admission</a> for Museum activities, <a href="https://www.historymuseum.ca/support/ways-of-giving/#tabs">donations</a>, <a href="https://www.historymuseum.ca/boutique/">Boutique</a> purchases, and <a href="https://www.historymuseum.ca/support/membership/">memberships</a> — the Museum requests the necessary information to process your order. Please note that the Museum retains all financial transaction information for seven years in compliance with federal law.</p>
892<p>For additional information about the Museum’s general handling of your personal information for the purchase of goods, services and admission to Museum activities, please refer to the Standard Personal Information Bank <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu932">PSU 932 Accounts Receivable</a>.</p>
893<h3>Third-Party Payment Solutions</h3>
894<p>When you complete a purchase with the Museum, it uses third-party payment solutions to process your transaction. They in turn share the personal information provided with your payment card company to validate the purchase. The third-party payment solution then sends confirmation of your purchase to the Museum.</p>
895<h3>WooCommerce</h3>
896<p>The Museum uses <a href="https://woocommerce.com/document/marketplace-privacy/">WooCommerce</a>, an e-commerce platform, for online Boutique transactions. The Museum provides the option of creating an account for online Boutique customers using the WooCommerce platform. The account collects your email address, name, language of preference, username, password, mailing address, postal code, telephone number, 
896credit card information, and order history. The WooCommerce platform has access to your personal account information for the purpose of payment processing. Personal information is stored on servers in Canada. Your credit card information (credit card number, expiry date, and security code) are sent to <a href="https://www.bambora.com/privacy-policy/#:~:text=Privacy%20Policy%20%7C%20Worldline.%20At%20Bambora%2C%20we%20take,to%20identify%20you%20and%20process%20your%20personal%20data.">Bambora</a> for payment processing. Bambora then returns a transaction confirmation to the Museum with your credit card type, the last four digits of your credit card number, and the credit card expiration date. This data is sent only for transactions. To request a refund or to informally update or correct your personal information, please contact 819-776-7157 or <a href="mailto:[email protected]">[email protected]</a>.</p>
897<h3>Bambora </h3>
898<p>The Museum uses the <a href="https://www.bambora.com/privacy-policy/#:~:text=Privacy%20Policy%20%7C%20Worldline.%20At%20Bambora%2C%20we%20take,to%20identify%20you%20and%20process%20your%20personal%20data.">Bambora</a> third-party payment solution for online <a href="https://www.historymuseum.ca/boutique/">Boutique</a> sales and <a href="https://www.historymuseum.ca/about/facility-rentals/">facility rentals</a>. Bambora retains your name, email address, telephone number, address, and credit card information for up to 24 months for the purpose of processing your payment, as well as for reporting, reconciliation, and dispute resolution. Through Bambora, the Museum has access to order information and uses this information for the purpose of granting refunds and keeping a record of purchases. Personal information is stored on servers in Canada. To request a refund or to informally update or correct your personal information, please contact 819-776-7157 or <a href="mailto:[email protected]">[email protected]</a>.</p>
899<h3>Chase Payment Solutions, Freedom Pay, and Gateway Ticketing Systems</h3>
900<p>The Museum uses Gateway Ticketing Systems, Freedom Pay, and Chase Payment Solutions,  as third-party payment solutions for online <a href="https://www.historymuseum.ca/visit/admission-fees/#tabs">ticketing</a> and <a href="https://www.historymuseum.ca/support/membership/">membership</a> purchases, as well as in-person and over-the-phone purchases of Boutique items, admission tickets, memberships, and financial donations. To process your payment, the Museum collects your name, billing address, credit/debit card number, expiry date, dollar amount, and an invoice/order ID, then transmits this information through these three payment processors.</p>
901<p><strong>Gateway Ticketing Systems</strong></p>
902<p><a href="https://www.gatewayticketing.com/">Gateway Ticketing Systems</a> is a transit point that does not retain any personal information. It transmits personal information from the point of sale (i.e., an in-person terminal or Canadian Museum of History webpage) to Freedom Pay.</p>
903<p><strong>Freedom Pay</strong></p>
904<p><a href="https://merchantservices.chase.com/privacy-statement">Freedom Pay</a> is a mid-ware payment processor (i.e., a middleman between Gateway Ticketing Systems and Chase Payment Solutions). To validate transactions and process refunds, Freedom Pay retains personal information for seven years, in line with Canadian legal requirements. The personal information Freedom Pay collects is transmitted from Canada to the United States for processing, where it is then subject to American legislation.</p>
905<p><strong>Chase Payment Solutions</strong></p>
906<p>For the purpose of transaction validation and refund processing, <a href="https://merchantservices.chase.com/privacy-statement">Chase Payment Solutions</a> retains personal information for 12 months. Personal information collected by Chase Payment Solutions may leave Canada for processing and become subject to the governing legislation of other countries.</p>
907<h3>Ticketing</h3>
908<p>For ticketing, the Museum collects your name, address, phone number, email address, and credit/debit card number. The Museum uses the Chase Payment Solutions, Freedom Pay, and Gateway Ticketing Systems third-party payment solutions to process payments.</p>
909<p>The Museum sells tickets to third-party events. In this case, your name, contact information, and item purchases are shared with the event organizer.</p>
910<p>To obtain more information about Museum ticketing, update your personal information, personalize the communications you receive, or opt out of receiving future correspondence, call 1-800-555-5621 or email <a href="mailto:[email protected]">[email protected]</a>.</p>
911<p>To learn more about the Museum’s processing of online payments, please visit the Online Purchases page.<br />
912For more information about how the Museum handles your personal information for admission to Museum activities, consult the Standard Personal Information Banks <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu932">PSU 932 Accounts Receivable</a> and <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu938">PSU 938 Outreach Activities</a>.</p>
913<h2>Financial Donations</h2>
914<p>The Museum offers you the opportunity to make a financial <a href="https://www.historymuseum.ca/support/ways-of-giving/#tabs">donation</a> in support of its mandate under section 9(1)(l) of the <a href="https://laws-lois.justice.gc.ca/eng/ACTS/M-13.4/page-1.html#h-354047">Museums Act</a>. When making a financial donation, the Museum collects your first name, last name, address, telephone number, email address, payment information (credit card details or banking information), and memorial information (if applicable) for the purposes of processing donations and providing tax receipts. Optional and mandatory elements of personal information are indicated on the donation form.</p>
915<p>
915Financial donations are processed using the Raiser’s Edge software application. For the purpose of transaction validation and refund processing, Raiser’s Edge retains personal information on servers located in Canada. Personal information collected by Raiser’s Edge is shared with your financial institution for the purpose of payment validation. For this purpose, personal information may leave Canada for processing and become subject to the governing legislation of other countries.</p>
916<p>Please note that the Museum may collect information about your communication preferences and philanthropic interests directly from you as well as from sources within the public domain. The Museum does so in order to engage with you in a way that will be to your satisfaction. The details of each individual donation remain confidential, unless disclosure is required by law or you consent to publication.</p>
917<p>The personal information collected for donation purposes is used to communicate offers, news, events and opportunities to support the Museum. The name, address, and contact information of donors is shared with suppliers for correspondence and promotional purposes in line with the <em>Privacy Act</em> and telemarketing legislation.</p>
918<p>For more information about donating to the Museum, to correct your personal information, to tailor what communications you receive, or to opt-out of donating, call 1-800-256-6031 or email <a href="mailto:[email protected]">[email protected]</a>. You may also consult the personal information bank <a href="https://www.historymuseum.ca/wp-content/uploads/2025/11/cmh-infosource-2026-e.pdf">CMH PPU 006 Financial Donations.</a></p>
919<p>To learn more about the Museum’s processing of online payments, please visit the Online Purchases page.</p>
920<h2>Membership</h2>
921<p>The Museum offers you the opportunity to purchase a <a href="https://www.historymuseum.ca/support/membership/#program">membership</a> online under section 9(1)(p) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/page-1.html#h-354047">Museums Act</a>. As part of the membership purchase process, the Museum collects your first name, last name, address, date of birth, telephone number, email address, preferred language, join date, and expiry date. The Museum also collects financial information (credit card or banking information) to process your payment. The Museum uses the Gateway Ticketing Systems, Freedom Pay and <a href="https://merchantservices.chase.com/privacy-statement">Chase Payment Solutions</a> third-party payment solutions to process payments.<br />
922The Family, Supporter and Investor categories of membership cover membership for multiple individuals. In these cases, the details of the primary member are recorded, as well as the first and last name of the secondary member, and the relationship between the primary and secondary members. Mandatory fields for membership purchase are noted in red and must be completed for membership purchase. Date of birth and photograph are optional fields, as are middle name, suffix, and title fields for both primary and secondary members.</p>
923<p>The Museum offers you the opportunity to renew your membership online. In these cases, the Museum asks for your member account number, as well as your last name and payment information. The Museum also offers the opportunity to provide a friend, family member, or loved one with a gift membership. In these cases, the gift recipient activates the membership by providing the Museum with their membership details by telephone or in-person.</p>
924<p>The personal information collected for membership purposes is used to communicate offers, news, events and opportunities to support the Museum. In the event that a member visits the Museum, this fact is recorded in the Museum’s membership database. The contact information of members is shared with suppliers for correspondence and promotional purposes in line with the <em>Privacy Act</em> and telemarketing legislation.</p>
925<p>For more information about Museum memberships, to correct your personal information, to tailor what communications you receive, or to opt out of continuing your membership, please call 1-800-555-5621 or email <a href="mailto:[email protected]">[email protected]</a>.</p>
926<p>To learn more about the Museum’s processing of online payments, please visit the Online Purchases page.</p>
927<h2>Mailing Lists</h2>
928<p>Under section 9(1)(h) of the <em><a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a></em>, the Museum uses mailing lists for marketing, and evaluation purposes. Your email address will be stored in a secure database. Your subscription is entirely voluntary, and you may withdraw it at any time by using the “Unsubscribe” link located at the bottom of each email received from the Museum. You may update your personal information using the separate link provided at the same location.</p>
929<p>Please consult the Museum’s <a href="https://communication.historymuseum.ca/T/WF/17708/LMK8at/Optin/en-US/Form.ofsys">mailing list subscription page</a> for more information. You may also consult the personal information bank <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/info-source/standard-personal-information-banks.html#psu938">PSU 938 Outreach Activities</a>.</p>
930<h2>School Programs</h2>
931<p>Under section 9(1)(h) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>, the Museum offers multiple learning opportunities for elementary and high school teachers and students. Some of these programs involve the submission of personal information as part of the application process. Further details about these opportunities are listed below. You may also consult the personal information bank <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu938">PSU 938 Outreach Activities</a>.</p>
932<h2>Teachers’ Club</h2>
933<p>The Museum collects contact information in order to share educational opportunities with teachers. Please consult the <a href="https://communication.historymuseum.ca/T/WF/17701/J8Ii7g/Optin/en-US/Form.ofsys?_ga=2.221197146.379615849.1675101264-9593260.1646669056">Museum’s Teacher’s Club</a> webpage for more information. At any time, you may update your personal information, request its deletion, or unsubscribe by following the links in Teachers’ Club electronic communications or by contacting <a href="mailto:[email protected]">[email protected]</a>.</p>
934<h2>Witness to History</h2>
935<p>The Museum collects teacher personal information for its <a href="https://www.warmuseum.ca/educators/virtual-school-programs">Witness to History</a>
935 school program through its websites. The Museum collects your name, email address, telephone number, school name and address, grade taught, language of instruction, preferred date and start time, and a description of your request. The personal information provided will be used to arrange and manage the booking and then prepare staff and volunteers for program delivery. To update, correct, access or delete (to the extent possible) your personal information, please contact the Museum’s Call Centre at 819-776-7014 or <a href="mailto:[email protected]">[email protected]</a>.</p>
936<h2>History Box / Discovery Box</h2>
937<p>The Museum receives teacher booking information for its <a href="https://www.historymuseum.ca/learn/history-box/">History Box / Discovery Box</a> programs through its websites. The Museum collects your name, email address, telephone number, school name and address, alternate address and telephone number, language of instruction, and a description of your request. Following the program, you may be asked to complete an optional survey evaluating your experience. The Museum will use the information provided to process booking requests. To contact the History Box / Discovery Box program or to access, correct or delete your personal information, please contact <a href="mailto:[email protected]">[email protected]</a> (Canadian Museum of History) or <a href="mailto:[email protected]">[email protected]</a> (Canadian War Museum).</p>
938<h2>Communications</h2>
939<p>Under section 9(1)(h) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>, the Museum engages with the public through email and social media. This exchange involves the sharing of personal information by you, the website user.</p>
940<p>Emails and other electronic methods used to communicate with the Museum are not secure unless it specifically says so. It is not recommended that you send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.</p>
941<p>Whenever the Museum collects personal information from you through email and social media, and whenever personal information is created as a result of your interactions with the Museum through email and social media, the Museum must comply with the <a href="http://laws-lois.justice.gc.ca/eng/acts/P-21/index.html">Privacy Act</a> and the <a href="http://laws-lois.justice.gc.ca/eng/acts/A-1/">Access to Information Act</a>.</p>
942<h2>Contact Us Webpage</h2>
943<p>The Museum receives your feedback through the <a href="https://www.historymuseum.ca/about/contact-us/">Contact Us</a> pages of its websites. The Museum collects your name, email address, subject and comments for the purpose of responding to inquiries. The information you provide will be shared with the Museum staff and contractors best suited to answer your question. The information will only be shared with third parties if absolutely necessary for responding to your question.</p>
944<h2>Social Media</h2>
945<p>The Museum’s use of social media serves as an extension of its presence on the internet. Social media accounts are public and are not hosted on Museum servers. Users who choose to interact with the Museum via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them. The Museum uses Facebook, X (Twitter), Instagram, LinkedIn and YouTube.</p>
946<p>Personal information that you provide to the Museum via its social media accounts is collected to capture conversations, questions and answers, comments, and &#8220;likes&#8221; between you and the Museum. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Should you participate in contests on the Museum’s social media platforms, the Museum will capture only the essential information required for the successful completion of the contest. The Museum can make the content of social media interactions publicly available if it has obtained participant consent in advance. Comments posted that violate the Museum’s <em>Social Media Code of Conduct</em> or Canadian laws will be deleted and may be disclosed to law enforcement authorities.</p>
947<p>When you interact with Government of Canada official social media accounts, your social media profile information may be recorded as per the practices of the social media platform. However, you have the right to refuse to give the Museum any additional personal information when you interact with it on social media. There will be no legal or administrative consequences, but you might not be able to take part in a particular activity.</p>
948<p>You can ask to access personal information that you have given the Museum or that may have been created when you have interacted with it through its social media accounts. The Museum doesn’t collect and retain this information with the intention of it being retrievable, so if you ask to access to it, please give the date and time of the interaction and any other details that could help the Museum to retrieve it. To access this information, you can fill out a <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/request-information.html">
948personal information request form</a>.</p>
949<h3>Copyright and Reproduction</h3>
950<p>The Museum is permitted to provide copyright and reproduction services through section 9(1)(p) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. The Museum receives your copyright and reproduction requests through its <a href="https://www.historymuseum.ca/learn/resource-centre/rights-permissions/#form-copyright">website</a>s. The Museum collects your name, institutional or business affiliation, email address, telephone number, and a description of your request for the purpose of copyright and reproduction. With regard to royalties, your credit card or banking information is necessary for processing payment. For more information about copyright and reproduction, or to update your personal information, please contact <a href="mailto:[email protected]">[email protected]</a> or <a href="mailto:[email protected]">[email protected]</a>.</p>
951<h2>Facility Rental</h2>
952<p>The Museum is permitted to rent its facilities under section 9(1)(o) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. The Museum receives your facility booking information through its <a href="https://www.historymuseum.ca/about/facility-rentals/">website</a>s or through contact with Museum sales executives. The Museum collects your name, institutional or business affiliation, email address, and details of your event, for the purpose of responding to inquiries and planning your event. The Museum also collects financial information to process payment of the rental. Please see the Bambora sub-heading under Online Transactions to learn more.</p>
953<p>To learn more about the Museum’s processing of online payments, please visit the Online Purchases page. To access, update, correct or delete your personal information, please contact <a href="mailto:[email protected]">[email protected]</a> or the Museum <a href="https://www.historymuseum.ca/book-an-event/facility-rental-options">sales executive</a> responsible for your file.</p>
954<h2>Christmas Market</h2>
955<p>The Museum makes its facilities available for a <a href="https://www.historymuseum.ca/event/christmas-market/">Christmas Market</a> under section 9(1)(o) of the <a href="https://laws-lois.justice.gc.ca/eng/acts/m-13.4/index.html">Museums Act</a>. The Museum selects vendors through an online application process. In order to do so, the Museum collects from the vendor its contact information (applicant name, telephone number, email address, company name, etc.), business information, language abilities, biographical details, and agreement to follow Code of Conduct and Vendor Guidelines through an application form. Please note that Christmas Market applications are kept on file for two years and then deleted.</p>
956<p>Successful applicants will be asked by the Museum to provide payment. The applicant may do so through the Museum’s websites with the transaction processed in the same way as a facility rental payment. Please see the Bambora sub-heading under Online Transactions to learn more.</p>
957<p>For more information or to update your personal information, please contact the Museum by email at <a href="mailto:[email protected]">[email protected]</a> or by telephone at 819-776-7023.</p>
958<h2>Recruitment</h2>
959<p>The Museum offers you the opportunity to apply for jobs with the <a href="https://www.historymuseum.ca/about/jobs/">Canadian Museum of History</a> and the <a href="https://www.warmuseum.ca/about/jobs/">Canadian War Museum</a> online as per section 24(1) of the <a href="https://laws-lois.justice.gc.ca/eng/ACTS/M-13.4/page-3.html#h-354309">Museums Act</a>. The Museum collects personal information from job applicants to evaluate their qualifications for employment.</p>
960<p>The Museum uses <a href="https://www.oracle.com/ca-en/human-capital-management/taleo/">Taleo</a>, a third-party service provider, to facilitate its online recruitment activities. Taleo asks that you register for an account by providing your email address and a password when applying for job opportunities with the Museum. Taleo will not share your identifiable personal information with other third parties unless permitted and/or required by law.</p>
961<p>When applying for a job using the Museum’s websites, you are asked to provide education and employment history, contact information (such as names, titles, business names, personal and/or business addresses, personal and/or work email addresses, personal and/or work phone numbers), and language assessment results. In addition, the Museum asks you to voluntarily provide employment equity data (gender, Indigenous status, visible minority status, disability status).</p>
962<p>The Museum collects your personal information only when you provide it. Should the Museum want to use the information you provided for any purpose not previously identified, your consent will be sought.</p>
963<p>Your application will be assessed by the Museum’s recruitment advisors and its management with hiring-related duties. Applying for a job at the Canadian Museum of History is a voluntary process. However, an incomplete application may result in you not being chosen for an interview. The Museum may disclose your information to third parties for purposes related to your application, including language testing and other assessment forms. For some positions, personal information will be disclosed to an executive search f
963irm.</p>
964<p>The Museum keeps unsuccessful applications for employment for a period of two years. An individual may request the deletion of their application before the end of the two-year limit. However, successful applications are retained within an employee’s Canadian Museum of History personnel file for 50 years after the employee’s departure or after the person reaches age 80, or 30 years after his or her death, whichever comes last. Respecting the above requirements, employment applications reviewed by the Museum are kept in its internal online database of candidates, which it may search to locate qualified candidates for specific positions.</p>
965<p>By submitting an online application for a career opportunity with the Museum, or otherwise interacting with the Taleo platform, you agree to become subject to the <a href="https://www.oracle.com/ca-en/legal/privacy/services-privacy-policy/#1-2">Oracle Services Privacy Policy</a>. Please note that Taleo stores your personal information gathered through online recruitment activities on servers in Canada. For any questions you have about the privacy practices associated with Taleo, please contact:</p>
966<p>Oracle Corporation<br />
967Global Data Protection Officer<br />
968Willis Tower<br />
969233 South Wacker Drive, 45th Floor<br />
970Chicago, IL 60606<br />
971U.S.A.</p>
972<p>You have the right to correct, update or delete your personal information in and from the Museum’s database at any time before accepting employment with the Museum. To do so, please access your employment application through the Canadian Museum of History’s website. You can also submit a formal request for access or correction of your personal information. To learn more, please visit the webpage “Your Choice – Your Rights”.</p>
973<p>To learn more about the handling of your personal information, please consult the following personal information banks: <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/information-about-programs-information-holdings/standard-personal-information-banks.html#psu911">PSU 911</a> Applications for Employment and <a href="https://www.canada.ca/en/treasury-board-secretariat/services/access-information-privacy/access-information/info-source/standard-personal-information-banks.html#pse902">PSE 902</a> Staffing.</p>
974<h3 id="volunteering">Volunteer Experience</h3>
975<p>As outlined in section 24(1) of the <a href="https://laws-lois.justice.gc.ca/eng/ACTS/M-13.4/page-3.html#h-354309">Museums Act</a>, the Museum will collect relevant personal information to best match you with volunteer opportunities. Personal information includes your name, contact info, languages, availability, interests and signature. Applications are valid and will be kept on file for one year, after which time the Museum will delete any unsuccessful applications. The personal information of selected candidates will be kept on file for two years following the end date of the volunteer period. For more information about volunteer opportunities, or to update your personal information on file, please contact <a href="mailto:[email protected]">[email protected]</a>.</p>
976<h3>Military History Research Centre</h3>
977<p>Following section 9(1)(h) of the <a href="https://laws-lois.justice.gc.ca/eng/ACTS/M-13.4/page-1.html#h-354047">Museums Act</a>, the Museum offers you the opportunity to ask research questions of the Military History Research Centre. When submitting a research request, the Museum requires that you provide your name, email address, and the nature of your request. To update, correct or delete your personal information, please contact <a href="mailto:[email protected]">[email protected]</a>.</p>
978<h2>Use of Website by Children</h2>
979<p>The Museum does not solicit personal information from children on its websites. Website visitors under the age of majority are required to obtain parental or guardian consent before submitting any personal information.</p>
980<h2>Your Choice – Your Rights</h2>
981<p>You do not always need to use the <a href="https://laws-lois.justice.gc.ca/eng/acts/p-21/FullText.html">Privacy Act </a>to access or correct your personal information held by the Museum. An “informal request” can be made in this regard. At any time, however, you may exercise your right under the <a href="https://laws-lois.justice.gc.ca/eng/acts/p-21/FullText.html">Privacy Act </a>
981to submit a formal request for access to or correction of your personal information.</p>
982<p>For questions or concerns about the Museum’s privacy practices or to exercise your rights under the <a href="https://laws-lois.justice.gc.ca/eng/acts/p-21/FullText.html">Privacy Act</a>, please contact:</p>
983<p>Director, Evaluation, Audit and Regulatory Affairs<br />
984Canadian Museum of History<br />
985100 Laurier Street<br />
986Gatineau, QC  K1A 0M8<br />
987Canada</p>
988<p><a href="mailto:[email protected]">[email protected]</a></p>
989<p>If the Museum is unable to resolve your inquiry in a satisfactory manner, or you would like more information on the <a href="https://laws-lois.justice.gc.ca/eng/acts/p-21/FullText.html">Privacy Act</a>, you can contact the Office of the Privacy Commissioner of Canada at <a href="https://www.priv.gc.ca/">priv.gc.ca</a>.</p>
990<p><a href="#_ftnref1" name="_ftn1">[1]</a> A web beacon is technology the Museum uses to check if you have accessed some of its website or email content.</p>
991<p><a href="#_ftnref2" name="_ftn2">[2]</a> A pixel tag is technology the Museum places on its websites, or within the body of an email, to track your interactions. This includes when you view the Museum’s websites or open an email sent from the Museum.</p>
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1105				<a target="_self" href="https://www.warmuseum.ca/about/sustainability" data-image-id="0">
1106					Sustainability
1107				</a>
1108							</li>
1109								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63836">
1110				
1111				<a target="_self" href="https://www.warmuseum.ca/about/contact-us" data-image-id="0">
1112					Contact us
1113				</a>
1114							</li>
1115			</ul>
1116			</li>
1117								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-2627">
1118				
1119				<a target="_self" href="#" data-image-id="0">
1120					Get involved
1121				</a>
1122					<ul class="menu">
1123								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63837">
1124				
1125				<a target="_self" href="https://www.warmuseum.ca/get-involved/membership" data-image-id="0">
1126					Membership
1127				</a>
1128							</li>
1129								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63838">
1130				
1131				<a target="_self" href="https://www.warmuseum.ca/get-involved/ways-of-giving" data-image-id="0">
1132					Ways of giving
1133				</a>
1134							</li>
1135								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-81766">
1136				
1137				<a target="_self" href="/get-involved/donate/" data-image-id="0">
1138					Donate
1139				</a>
1140							</li>
1141								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63839">
1142				
1143				<a target="_self" href="https://www.warmuseum.ca/get-involved/volunteer" data-image-id="0">
1144					Volunteer
1145				</a>
1146							</li>
1147								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-61359">
1148				
1149				<a target="_self" href="https://www.warmuseum.ca/get-involved/career-opportunities" data-image-id="0">
1150					Career opportunities
1151				</a>
1152							</li>
1153			</ul>
1154			</li>
1155								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-2621">
1156				
1157				<a target="_self" href="#" data-image-id="0">
1158					Book an event
1159				</a>
1160					<ul class="menu">
1161								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24184">
1162				
1163				<a target="_self" href="https://www.warmuseum.ca/book-an-event/facility-rental-options" data-image-id="0">
1164					Facility rental options
1165				</a>
1166							</li>
1167								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24186">
1168				
1169				<a target="_self" href="https://www.warmuseum.ca/book-an-event/catering-services" data-image-id="0">
1170					Catering services
1171				</a>
1172							</li>
1173			</ul>
1174			</li>
1175								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-2633">
1176				
1177				<a target="_self" href="#" data-image-id="0">
1178					For professionals
1179				</a>
1180					<ul class="menu">
1181								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63840">
1182				
1183				<a target="_self" href="https://www.warmuseum.ca/for-professionals/media-centre" data-image-id="0">
1184					Media Centre
1185				</a>
1186							</li>
1187								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63841">
1188				
1189				<a target="_self" href="https://www.warmuseum.ca/for-professionals/museums" data-image-id="0">
1190					Museums
1191				</a>
1192							</li>
1193								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63842">
1194				
1195				<a target="_self" href="https://www.warmuseum.ca/for-professionals/travelling-exhibitions" data-image-id="0">
1196					Travelling exhibitions
1197				</a>
1198							</li>
1199								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63843">
1200				
1201				<a target="_self" href="https://www.warmuseum.ca/for-professionals/travel-trade" data-image-id="0">
1202					Travel trade
1203				</a>
1204							</li>
1205								<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-63844">
1206				
1207				<a target="_self" href="https://www.warmuseum.ca/for-professionals/business-with-us" data-image-id="0">
1208					Business with us
1209				</a>
1210							</li>
1211			</ul>
1212			</li>
1213								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-2625">
1214				
1215				<a target="_self" href="#" data-image-id="0">
1216					Shop
1217				</a>
1218					<ul class="menu">
1219								<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2626">
1220				
1221				<a target="_blank" href="https://www.warmuseum.ca/boutique/" data-image-id="0">
1222					Browse the shop
1223				</a>
1224							</li>
1225			</ul>
1226			</li>
1227			</ul>
1228		</div>
1229	</div>
1230
1231<div class="ct--footer--bottom">
1232			<div class="section--acknowledgement scrolling fadeIn no-delay">
1233			<p>The Canadian War Museum is located on the traditional, unceded territory of the Algonquin Anishinabeg. This land has held, and continues to hold, great historical, spritual and sacred significance. <a href="https://www.warmuseum.ca/land-acknowledgement">Read the full land acknowledgement.</a></p>
1234
1235		</div>
1236		<div class="section--other-info">
1237		<div class="links-copyright-container">
1238			<div class="section links scrolling fadeIn no-delay">
1239									<a href="https://www.warmuseum.ca/copyright" aria-label="go to the Copyright page">
1240						Copyright
1241					</a>
1242													<a href="https://www.warmuseum.ca/disclaimers" aria-label="go to the Disclaimers page">
1243						Disclaimers
1244					</a>
1245													<a href="https://www.warmuseum.ca/privacy-policy" aria-label="go to the Privacy notice page">
1246						Privacy notice
1247					</a>
1248							</div>
1249			<div class="section logo-copyright scrolling fadeIn no-delay">
1250									<img src="https://www.warmuseum.ca/wp-content/uploads/2023/06/canada-logo-300x72.png" alt="Canadian government logo" class="">
1251													<p>© 2024 Canadian War Museum</p>
1252							</div>
1253		</div>
1254					<div class="section other-museum scrolling fadeIn no-delay">
1255				<div>
1256					<p>Also visit:</p>
1257
1258											<a href="https://www.historymuseum.ca/" target="_blank">
1259												<img src="https://www.warmuseum.ca/wp-content/uploads/2023/06/CHM-logo-white.png" alt="Canadian Museum of War logo" class="">
1260												</a>
1261					
1262				</div>
1263			</div>
1264			</div>
1265</div></footer>
1266		
1267		
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