PageSourceSearch

https://www.carriermanagement.com/features/2026/09/08/291716.htm

html carriermanagement.com collected 2026-09-24 18:45:18 UTC 81,328 bytes, 670 lines download raw bytes

1<!doctype html>
2<html lang="en">
3    <head>
4  <meta charset="utf-8">
5  <meta http-equiv="x-ua-compatible" content="ie=edge">
6  <meta name="viewport" content="width=device-width, initial-scale=1">
7  
7<script src="https://kit.fontawesome.com/bf319bf1b6.js" crossorigin="anonymous"></script>
7
8  <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />
9
10	<title>Help Me Understand: How Insurers Build Trust</title>
11	<meta name="description" content="The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they" />
12	<link rel="canonical" href="https://www.carriermanagement.com/features/2026/09/08/291716.htm" />
13	<meta property="og:locale" content="en_US" />
14	<meta property="og:type" content="article" />
15	<meta property="og:title" content="Help Me Understand: How Insurers Build Trust - Carrier Management" />
16	<meta property="og:description" content="The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they" />
17	<meta property="og:url" content="https://www.carriermanagement.com/features/2026/09/08/291716.htm" />
18	<meta property="og:site_name" content="Carrier Management" />
19	<meta property="article:published_time" content="2026-09-08T09:41:47+00:00" />
20	<meta property="article:modified_time" content="2026-09-08T11:53:52+00:00" />
21	<meta property="og:image" content="https://www.carriermanagement.com/assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg" />
22	<meta property="og:image:width" content="836" />
23	<meta property="og:image:height" content="457" />
24	<meta property="og:image:type" content="image/jpeg" />
25	<meta name="author" content="Susanne Sclafane" />
26	<meta name="twitter:card" content="summary_large_image" />
27	<meta name="twitter:label1" content="Written by" />
28	<meta name="twitter:data1" content="Susanne Sclafane" />
29	<meta name="twitter:label2" content="Est. reading time" />
30	<meta name="twitter:data2" content="13 minutes" />
31	
31<script type="application/ld+json" class="yoast-schema-graph">{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#article","isPartOf":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm"},"author":[{"@id":"https:\/\/www.carriermanagement.com\/#\/schema\/person\/image\/37aa666f62f265409bcc0b77c8762d5e"}],"headline":"Help Me Understand: How Insurers Build Trust","datePublished":"2026-09-08T09:41:47+00:00","dateModified":"2026-09-08T11:53:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm"},"wordCount":2705,"image":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#primaryimage"},"thumbnailUrl":"\/assets\/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg","keywords":["building trust","JD Power"],"articleSection":["Brand Management &amp; Sales","Distribution","Featured","Leadership &amp; Strategy","The C-Suite"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm","url":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm","name":"Help Me Understand: How Insurers Build Trust - Carrier Management","isPartOf":{"@id":"https:\/\/www.carriermanagement.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#primaryimage"},"image":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#primaryimage"},"thumbnailUrl":"\/assets\/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg","datePublished":"2026-09-08T09:41:47+00:00","dateModified":"2026-09-08T11:53:52+00:00","author":{"@id":"https:\/\/www.carriermanagement.com\/#\/schema\/person\/96d7926c6568723509463eef713cf60d"},"description":"The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they","breadcrumb":{"@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#primaryimage","url":"\/assets\/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg","contentUrl":"\/assets\/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg","width":836,"height":457},{"@type":"BreadcrumbList","@id":"https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Features","item":"https:\/\/www.carriermanagement.com\/features\/"},{"@type":"ListItem","position":2,"name":"Help Me Understand: How Insurers Build Trust"}]},{"@type":"WebSite","@id":"https:\/\/www.carriermanagement.com\/#website","url":"https:\/\/www.carriermanagement.com\/","name":"Carrier Management","description":"Critical Information for P\/C Insurance Company Executives &amp; Directors","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.carriermanagement.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.carriermanagement.com\/#\/schema\/person\/image\/37aa666f62f265409bcc0b77c8762d5e","name":"Susanne Sclafane","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3f421493fbd0182db7b4893ce73046cc451a1aacce018e5688bed921ce5d5466?s=96&d=mm&r=g4cfcc9119ab06634ac4762f7d8619fed","url":"https:\/\/secure.gravatar.com\/avatar\/3f421493fbd0182db7b4893ce73046cc451a1aacce018e5688bed921ce5d5466?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3f421493fbd0182db7b4893ce73046cc451a1aacce018e5688bed921ce5d5466?s=96&d=mm&r=g","caption":"Susanne Sclafane"},"sameAs":["https:\/\/www.insurancejournal.com\/"],"url":"\/author\/susanne-sclafane\/"}]}</script>
31
32
33
34<link rel='dns-prefetch' href='//proxy.beyondwords.io' />
35<link rel='dns-prefetch' href='//cdnjs.cloudflare.com' />
36<link rel='dns-prefetch' href='//static.addtoany.com' />
37<link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.carriermanagement.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.carriermanagement.com%2Ffeatures%2F2026%2F09%2F08%2F291716.htm" />
38<link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.carriermanagement.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.carriermanagement.com%2Ffeatures%2F2026%2F09%2F08%2F291716.htm&#038;format=xml" />
39<style id="wp-img-auto-sizes-contain-inline-css">
40img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
41/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
42</style>
43<style id="classic-theme-styles-inline-css">
44/*! This file is auto-generated */
45.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}
46/*# sourceURL=/wp-includes/css/classic-themes.min.css */
47</style>
48
49<style id="global-styles-inline-css">
50:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);
50--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);}.wp-block-button{--wp--preset--dimension--25: 25%;--wp--preset--dimension--50: 50%;--wp--preset--dimension--75: 75%;--wp--preset--dimension--100: 100%;}:where(body) { margin: 0; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}
50.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}
51/*# sourceURL=global-styles-inline-css */
52</style>
53
54<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/3.4.1/css/bootstrap.min.css">
55<link rel="stylesheet" href="https://www.carriermanagement.com/app/themes/carriermanagement/mix/dist/cm.css?v=134">
56    
56<script id="zones">
57        <!--// <![CDATA[
58        var OA_source = ""
59        var OA_zones = {
60            'intext':173        }
61        // ]]> 
62        -->
63    </script>
63
64<link rel="https://api.w.org/" href="https://www.carriermanagement.com/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.carriermanagement.com/wp-json/wp/v2/posts/291716" /><link rel="dns-prefetch" href="//ra.wellsmedia.com"><link rel="dns-prefetch" href="//doan9yfi4ok1q.cloudfront.net"><link rel="dns-prefetch" href="//d6zxf491dr98g.cloudfront.net"><link rel="dns-prefetch" href="//djj4itscfdfvu.cloudfront.net"><link rel="dns-prefetch" href="//cdn.segment.com"><link rel="dns-prefetch" href="//www.google-analytics.com"><link rel="dns-prefetch" href="//fonts.google.com"><link rel="dns-prefetch" href="//fonts.gstatic.com"><link rel="dns-prefetch" href="//cdnjs.cloudflare.com"><link rel="dns-prefetch" href="//ml314.com"><link rel="dns-prefetch" href="//in.getclicky.com"><link rel="dns-prefetch" href="//static.getclicky.com"><link rel="dns-prefetch" href="//www.woopra.com"><link rel="dns-prefetch" href="//static.woopra.com"><link rel="dns-prefetch" href="//pixel.quantserve.com"><link rel="dns-prefetch" href="//rules.quantcount.com"><link rel="dns-prefetch" href="//secure.quantserve.com">
64<script type="text/javascript">
65!function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware"];analytics.factory=function(e){return function(){var t=Array.prototype.slice.call(arguments);t.unshift(e);analytics.push(t);return analytics}};for(var e=0;e<analytics.methods.length;e++){var key=analytics.methods[e];analytics[key]=analytics.factory(key)}analytics.load=function(key,e){var t=document.createElement("script");t.type="text/javascript";t.async=!0;t.src="https://cdn.segment.com/analytics.js/v1/" + key + "/analytics.min.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n);analytics._loadOptions=e};analytics._writeKey="bqXGlbC93QYmtYhizlE49NJv7C59SkY4";analytics.SNIPPET_VERSION="4.13.2";
66analytics.load("bqXGlbC93QYmtYhizlE49NJv7C59SkY4");
67analytics.page({"platform":"web","article-type":"member only","category":"Brand Management & Sales, Distribution, Featured, Leadership & Strategy, The C-Suite","author":"Susanne Sclafane"});
68}}();
69
70//ccm informer
71(function(f,i,c){var a=decodeURIComponent,e="",l="",o="||",g=";;",h="split",b="length",j="indexOf",k=0,n="localStorage",m="_ccmdt";f[c]=f[c]||{};function d(q){var p;if(f[n]){return f[n][q]||""}else{p=i.cookie.match(q+"=([^;]*)");return(p&&p[1])||""}}f[c].us={};e=a(d(m))[h](o);k=e[b];if(k>0){while(k--){l=e[k][h]("=");if(l[b]>1){if(l[1][j](g)>-1){f[c].us[l[0]]=l[1][h](g);f[c].us[l[0]].pop()}else{f[c].us[l[0]]=l[1]}}}}})(window,document,"_ml");
72
73analytics.ready(function() {
74        (function () {
75        _ml = window._ml || {};
76        _ml.eid = '80530';
77        _ml.informer = {
78            callback: function (gaSet,gaSend) { //call back when profile is loaded
79
80                // GA4
81                if (typeof analytics != 'undefined' && !_ml.isEmptyObj(_ml.us)) {
82                  analytics.track("bombora_profile", {
83                    nonInteraction: 1,
84                    bombora_domain: _ml.us.dm,
85                    bombora_company_revenue: _ml.us.cr,
86                    bombora_company_size: _ml.us.cs,
87                    bombora_decision_maker: _ml.us.dcm,
88                    bombora_functional_area: (_ml.us.fa && _ml.us.fa.length > 0) ? _ml.us.fa[0] : null,
89                    bombora_industry: _ml.us.ind,
90                    bombora_install_data: (_ml.us.ins && _ml.us.ins.length > 0) ? _ml.us.ins[0] : null,
91                    bombora_predictive_cat: (_ml.us.pc && _ml.us.pc.length > 0) ? _ml.us.pc[0] : null,
92                    bombora_professional_grp: (_ml.us.pg && _ml.us.pg.length > 0) ? _ml.us.pg[0] : null,
93                    bombora_seniority: _ml.us.sn,
94                    bombora_topic: (_ml.us.tp && _ml.us.tp.length > 0) ? _ml.us.tp[0] : null,
95                  });
96                }
97
98            },
99            enable: true
100        };
101        var s = document.getElementsByTagName('script')[0], cd = new Date(), mltag = document.createElement('script');
102        mltag.type = 'text/javascript'; mltag.async = true;
103        mltag.src = 'https://ml314.com/tag.aspx?' + cd.getDate() + cd.getMonth() + cd.getFullYear();
104        s.parentNode.insertBefore(mltag, s);
105    })();
106});
107
108</script>
108
109
110<script src="https://cdn.usefathom.com/script.js" data-site="UQAOLAVK" defer></script>
110
111
112<script defer data-domain="carriermanagement.com" src="https://plausible.io/js/script.js"></script>
112
113</head>
114
115    <body class="wp-singular post-template-default single single-post postid-291716 single-format-standard wp-theme-carriermanagement 291716.htm members-only">
116                
117<header id="header" class="clearfix">
118    <a class="skip-link" href='#main'>Skip to content</a>
119
120    
121    <div id="logo-area" class="container">
122        <div class="row">
123            <div class="col col-sm-6">
124                <h1 id="logo"><a href="https://www.carriermanagement.com/" title="Carrier Management" rel="home"><img src="https://www.carriermanagement.com/img/cm-logo-nom-926x334.png" alt="Carrier Management" width="340" height="125" /></a></h1>
125                <div id="tagline">Critical Information for P/C Carrier Executives</div>
126            </div>
127
128            <div class="col col-sm-6 headlines">
129                <h4>Highlights</h4>
130<ul>
131    <li><a href="https://www.carriermanagement.com/features/2026/09/08/291716.htm"><i class="icon-lock icon-white" data-toggle="tooltip" data-title="Members Only"></i>Help Me Understand: How Insurers Build Trust</a></li><li><a href="https://www.carriermanagement.com/features/2026/06/05/288724.htm"><i class="icon-fire  icon-white"></i>Exclude It, Harness It, Get Greedy: Insurers' AI Playbook</a></li><li><a href="https://www.carriermanagement.com/features/2026/07/07/289763.htm"><i class="icon-fire  icon-white"></i>Ranking Industry AI Talent, Maturity Leaders</a></li></ul>
132<form role="search" method="get" class="form-search" action="https://www.carriermanagement.com/search/">
133  <label class="hide" for="q">Search for:</label>
134  <input type="text" value="" name="q" id="q" class="search-query" placeholder="Search Carrier Management">
135  <button type="submit" class="btn btn-primary"><i class="icon-search icon-white"></i> Search</button>
136</form>
137            </div>
138        </div>
139    </div>
140    <div id="sticky-nav-marker"></div>
141    <div id="sticky-nav">
142        <div class="container">
143            <ul class="nav-main">
144                <li id="small-logo"><a href="/"><img src="/assets/img/carrier-management-gold-95x36.png" alt="Carrier Management"/></a></li>
145                <li id="nav-csuite" class="subnav hidden-xs"><a href="/c-suite/">C-Suite</a></li>
146                <li id="nav-news" class="subnav"><a href="/news/">News</a></li>
147                <li id="nav-research"><a href="/research/">Research</a></li>
148                <li id="nav-leadership" class="subnav"><a href="/leadership-strategy/">Leadership</a></li>
149                <li id="nav-markets" class="subnav hidden-xs"><a href="/markets/">Markets</a></li>
150                <li id="nav-regulation" class="subnav hidden-xs"><a href="/regulation-compliance/">Regulation</a></li>
151                <li id="nav-top" class="subnav"><a href="/top-content/">Top 50</a></li>
152                <li id="nav-membersonly" class="subnav"><a href="/members-only/">Members Only</a></li>
153            </ul>
154            <ul class="nav-main pull-right">
155                                                        <li id="nav-join" class="subnav"><a href="https://www.carriermanagement.com/members/signup?redirect_to=https%3A%2F%2Fwww.carriermanagement.com%2Ffeatures%2F2026%2F09%2F08%2F291716.htm" rel="nofollow">Join</a></li>
156                    <li id="nav-login"><a href="https://www.carriermanagement.com/members/login?redirect_to=https://www.carriermanagement.com/features/2026/09/08/291716.htm" rel="nofollow">Login</a></li>
157                                                </ul>
158        </div>
159
160        <div id="sticky-nav-header" class="mega-menu hide">
161    <div id="subnav-csuite" class="subnav">
162        <div class="container">
163            <div class="row">
164                <div class="col col-sm-4">
165                    <ul class="nav nav-list">
166                        <li><a href="/c-suite/boardroom-agenda/">Boardroom Agenda</a></li>
167                        <li><a href="/c-suite/chief-executive/">CEO / Chief Executive</a></li>
168                        <li><a href="/c-suite/financial/">CFO / Financial</a></li>
169                        <li><a href="/c-suite/underwriting/">Underwriting</a></li>
170                        <li><a href="/c-suite/technology/">CTO / Technology</a></li>
171                        <li><a href="/c-suite/risk/">Risk</a></li>
172                        <li><a href="/c-suite/brand-management/">Brand Management &amp; Sales</a></li>
173                        <li><a href="/c-suite/investment-officers/">Investment Officers</a></li>
174                        <li><a href="/c-suite/claims-legal/">Claims / Legal</a></li>
175                        <li><a href="/c-suite/talent-management/">Talent Management</a></li>
176                    </ul>
177                </div>
178                                    <div class="col col-sm-4">
179                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/24/292249.htm">
180                            <img width="300" height="150" src="/assets/prioritizing-support-300x150.jpg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" decoding="async">
180                            <span>Prioritizing Support for Job Seekers to Improve Recruiting Success</span>
181                        </a>
182                    </div>
183                                    <div class="col col-sm-4">
184                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/24/292245.htm">
185                            <img width="300" height="150" src="/assets/why-organic-1536x1024-1-300x150.jpg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" decoding="async">                            <span>Why Organic Mentorship Is Insurance&#8217;s Best Retention Tool</span>
186                        </a>
187                    </div>
188                            </div>
189        </div>
190    </div>
191
192    <div id="subnav-news" class="subnav">
193        <div class="container">
194            <div class="row">
195                <div class="col col-sm-4">
196                    <ul class="nav nav-list">
197                        <li><a href="/news/us/">U.S.</a></li>
198                        <li><a href="/news/international/">International</a></li>
199                        <li><a href="/news/industry-news/">Industry News</a></li>
200                        <li><a href="/news/government/">Government</a></li>
201                        <li><a href="/news/technology-science/">Technology &amp; Science</a></li>
202                    </ul>
203                </div>
204                                    <div class="col col-sm-4">
205                        <a class="article" href="https://www.carriermanagement.com/news/2026/09/24/292217.htm">
206                            <img width="300" height="150" src="/assets/bigstock-Hands-Of-A-Man-In-Leather-Gloves-cargo-theft-397109480-300x150.jpg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>Cargo Theft a Top Concern for Majority of Retail Loss Control Leaders</span>
207                        </a>
208                    </div>
209                                    <div class="col col-sm-4">
210                        <a class="article" href="https://www.carriermanagement.com/news/2026/09/24/292222.htm">
211                            <img width="300" height="150" src="/assets/AdobeStock_2191090986-300x150.jpeg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>Invest in Psychological Capital to Help Employees Manage Increasing Stress</span>
212                        </a>
213                    </div>
214                            </div>
215
216            <h4><a href="/news/">See all News <i class="icon-open-right"></i></a></h4>
217        </div>
218    </div>
219
220    <div id="subnav-leadership" class="subnav">
221        <div class="container">
222            <div class="row">
223                <div class="col col-sm-4">
224                    <ul class="nav nav-list">
225                        <li><a href="/leadership-strategy/executive-spotlight/">Executive Spotlight</a></li>
226                        <li><a href="/leadership-strategy/innovation/">Innovation</a></li>
227                        <li><a href="/leadership-strategy/strategy/">Strategy</a></li>
228                        <li><a href="/leadership-strategy/leadership/">Leadership</a></li>
229                        <li><a href="/leadership-strategy/performance/">Performance</a></li>
230                        <li><a href="/leadership-strategy/growth-initiatives/">Growth Initiatives</a></li>
231                        <li><a href="/leadership-strategy/social-responsibility/">Social Responsibility</a></li>
232                    </ul>
233                </div>
234                                    <div class="col col-sm-4">
235                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/22/292166.htm" style="display: block;">
236                            <img width="300" height="150" src="/assets/AI-and-communication-1-300x150.jpeg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">
236                            <span>Resolve, Triage, and Enrich: What Makes the First Mile of Intake Work</span>
237                        </a>
238                    </div>
239                                    <div class="col col-sm-4">
240                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/21/292104.htm" style="display: block;">
241                            <img width="300" height="150" src="/assets/AdobeStock_1726145574-300x150.jpeg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>Building Trusted Insurance Brands: How Nationwide Delivers Tangible Value to Customers</span>
242                        </a>
243                    </div>
244                            </div>
245        </div>
246    </div>
247
248    <div id="subnav-markets" class="subnav">
249        <div class="container">
250            <div class="row">
251                <div class="col col-sm-4">
252                    <ul class="nav nav-list">
253                        <li><a href="/markets/reinsurance/">Reinsurance</a></li>
254                        <li><a href="/markets/emerging-markets/">Emerging Markets</a></li>
255                        <li><a href="/markets/global-economy/">Global Economy</a></li>
256                        <li><a href="/markets/personal-lines/">Personal Lines</a></li>
257                        <li><a href="/markets/commercial-lines/">Commercial Lines</a></li>
258                        <li><a href="/markets/specialty/">Specialty</a></li>
259                    </ul>
260                </div>
261                                    <div class="col col-sm-4">
262                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/17/292049.htm" style="display: block;">
263                            <img width="300" height="150" src="/assets/2026-AI-cyber-AdobeStock_1767411415-300x150.jpeg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>The Technology Taking Parametric Insurance Mainstream</span>
264                        </a>
265                    </div>
266                                    <div class="col col-sm-4">
267                        <a class="article" href="https://www.carriermanagement.com/features/2026/09/16/292004.htm" style="display: block;">
268                            <img width="300" height="150" src="/assets/bigstock-Business-And-Manufacturing-Pro-295481071-300x150.jpg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>Why Automation-First AI Falls Short in Specialty Lines</span>
269                        </a>
270                    </div>
271                            </div>
272        </div>
273    </div>
274
275    <div id="subnav-regulation" class="subnav">
276        <div class="container">
277            <div class="row">
278                <div class="col col-sm-4">
279                    <ul class="nav nav-list">
280                        <li><a href="/regulation-compliance/insurance-regulation/">Insurance Regulation</a></li>
281                        <li><a href="/regulation-compliance/securities-regulation/">Securities Regulation</a></li>
282                        <li><a href="/regulation-compliance/accounting-tax/">Accounting &amp; Tax</a></li>
283                        <li><a href="/regulation-compliance/rating-agencies/">Rating Agencies</a></li>
284                    </ul>
285                </div>
286                                    <div class="col col-sm-4">
287                        <a class="article" href="https://www.carriermanagement.com/news/2026/08/11/290963.htm" style="display: block;">
288                            <img width="300" height="150" src="/assets/Illinois-Capitol-Building-1-300x150.jpeg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">                            <span>Pritzker Signs Bills Giving Insurance Department Power to Overturn Rate Changes</span>
289                        </a>
290                    </div>
291                                    <div class="col col-sm-4">
292                        <a class="article" href="https://www.carriermanagement.com/news/2026/08/10/290933.htm" style="display: block;">
293                            <img width="300" height="150" src="/assets/businessman-must-choose-road-ahead-339321493-bigstock-3-300x150.jpg" class="attachment-mega-menu-span4 size-mega-menu-span4 wp-post-image" alt="" loading="lazy" decoding="async">
293                            <span>Can Reinsurers Maintain Underwriting Discipline or Will &#8216;Irrational&#8217; Competition Return?</span>
294                        </a>
295                    </div>
296                            </div>
297        </div>
298    </div>
299
300    <div id="subnav-top" class="subnav">
301        <div class="container">
302            <div class="row">
303                            <div class="col col-sm-3">
304                    <a class="article" href="https://www.carriermanagement.com/news/2026/07/16/290107.htm">
305                        <img width="235" height="150" src="/assets/management-chief-of-staff-AdobeStock_290692122-235x150.jpeg" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>The $400,000 Chief of Staff Is the CEO&#8217;s Secret Weapon in the AI Age</span>
306                    </a>
307                </div>
308                            <div class="col col-sm-3">
309                    <a class="article" href="https://www.carriermanagement.com/features/2026/08/30/291509.htm">
310                        <img width="235" height="150" src="/assets/California-Craftsman-Home-Hardened-to-Protect-from-Wildfires-ChatGPT-Image-Aug-30-2026-09_05_25-PM-235x150.png" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>Exiting California&#8217;s FAIR Plan</span>
311                    </a>
312                </div>
313                            <div class="col col-sm-3">
314                    <a class="article" href="https://www.carriermanagement.com/features/2026/08/26/291364.htm">
315                        <img width="235" height="150" src="/assets/45-Billion-Dollar-Uncaught-Fraud-Problem-ChatGPT-Image-Aug-25-2026-11_34_51-AM-235x150.png" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>What I Wish I Knew While Leading Insurance Carriers</span>
316                    </a>
317                </div>
318                            <div class="col col-sm-3">
319                    <a class="article" href="https://www.carriermanagement.com/news/2026/09/10/291814.htm">
320                        <img width="235" height="150" src="/assets/Screenshot-2026-09-10-at-08-13-02-UNESCO-warns-theres-close-to-a-100-chance-of-a-Mediterranean-tsunami-ScienceDaily-e1789126569423-235x150.png" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>Nearly 100% Chance of a Mediterranean Tsunami Within Next 30 Years</span>
321                    </a>
322                </div>
323                        </div>
324
325            <h4><a href="/top-content/">See all Top 50 <i class="icon-open-right"></i></a></h4>
326        </div>
327    </div>
328
329    <div id="subnav-membersonly" class="subnav">
330        <div class="container">
331            <div class="row">
332                            <div class="col col-sm-3">
333                    <a class="article" href="https://www.carriermanagement.com/features/2026/09/16/291961.htm">
334                        <img width="235" height="150" src="/assets/AI-data-center-235x150.jpeg" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>AI Data Center Boom Creates New Risks, Opportunities for Insurers</span>
335                    </a>
336                </div>
337                            <div class="col col-sm-3">
338                    <a class="article" href="https://www.carriermanagement.com/features/2026/09/14/291874.htm">
339                        <img width="235" height="150" src="/assets/AdobeStock_2108032708-235x150.jpeg" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>In Bots We Trust? For Insurance?</span>
340                    </a>
341                </div>
342                            <div class="col col-sm-3">
343                    <a class="article" href="https://www.carriermanagement.com/features/2026/09/10/291839.htm">
344                        <img width="235" height="150" src="/assets/AI-regulation-concept-1395235084-AdobeStock-235x150.jpeg" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">
344                        <span>Viewpoint: What U.S. Insurers Should Learn From the EU AI Act</span>
345                    </a>
346                </div>
347                            <div class="col col-sm-3">
348                    <a class="article" href="https://www.carriermanagement.com/features/2026/09/08/291716.htm">
349                        <img width="235" height="150" src="/assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-235x150.jpg" class="attachment-mega-menu-span3 size-mega-menu-span3 wp-post-image" alt="" loading="lazy" decoding="async">                        <span>Help Me Understand: How Insurers Build Trust</span>
350                    </a>
351                </div>
352                        </div>
353
354            <h4><a href="/members-only/">See all Members Only Content <i class="icon-open-right"></i></a></h4>
355        </div>
356    </div>
357    <div id="subnav-join" class="subnav">
358        <div class="container">
359            <div class="row">
360                <div class="col col-sm-4">
361                    <h4>Benefits</h4>
362                    <ul class="bullets">
363                        <li><strong>News for the P/C Insurance C-Suite</strong> - Focused reporting from reliable sources and experienced financial journalists.</li>
364                        <li><strong>Research and Analysis Not Found Elsewhere</strong> - Exclusive content from researchers think tanks, industry experts and respected analysts.</li>
365                        <li><strong>High-Profile Peers</strong> - Interviews with thought leaders in the global and U.S. insurance industry.</li>
366                    </ul>
367                </div>
368                <div class="col col-sm-4 col-sm-offset-1">
369                    <h4>Online Access</h4>
370                    Complete, unrestricted access to the popular CarrierManagement.com website, which provides insurance company C-suite executives with daily news, white papers, advice, instruction and editorial on how to manage insurance companies more efficiently and more effectively.
371                </div>
372            </div>
373        </div>
374    </div>
375</div>
376    </div>
377</header>
378
379        <div class="wrap container" role="document">
380                        <div class="content row">
381                <main class="main">
382                    <div class="article-feed" data-infinite-scroll data-toc="[{&quot;id&quot;:291716,&quot;title&quot;:&quot;&lt;i class=\&quot;icon-lock\&quot; data-toggle=\&quot;tooltip\&quot; data-title=\&quot;Members Only\&quot;&gt;&lt;\/i&gt;Help Me Understand: How Insurers Build Trust&quot;,&quot;permalink&quot;:&quot;https:\/\/www.carriermanagement.com\/features\/2026\/09\/08\/291716.htm&quot;,&quot;author&quot;:&quot;Susanne Sclafane&quot;,&quot;category&quot;:&quot;brand-management&quot;},{&quot;id&quot;:291916,&quot;title&quot;:&quot;Future Cyber Catastrophe Events May Be Different, Yet Not Unknown&quot;,&quot;permalink&quot;:&quot;https:\/\/www.carriermanagement.com\/features\/2026\/09\/15\/291916.htm&quot;,&quot;author&quot;:&quot;&quot;,&quot;category&quot;:&quot;leadership-strategy&quot;},{&quot;id&quot;:292249,&quot;title&quot;:&quot;Prioritizing Support for Job Seekers to Improve Recruiting Success&quot;,&quot;permalink&quot;:&quot;https:\/\/www.carriermanagement.com\/features\/2026\/09\/24\/292249.htm&quot;,&quot;author&quot;:&quot;&quot;,&quot;category&quot;:&quot;featured&quot;},{&quot;id&quot;:292049,&quot;title&quot;:&quot;&lt;i class=\&quot;icon-lock\&quot; data-toggle=\&quot;tooltip\&quot; data-title=\&quot;Members Only\&quot;&gt;&lt;\/i&gt;The Technology Taking Parametric Insurance Mainstream&quot;,&quot;permalink&quot;:&quot;https:\/\/www.carriermanagement.com\/features\/2026\/09\/17\/292049.htm&quot;,&quot;author&quot;:&quot;&quot;,&quot;category&quot;:&quot;technology&quot;},{&quot;id&quot;:291570,&quot;title&quot;:&quot;&lt;i class=\&quot;icon-lock\&quot; data-toggle=\&quot;tooltip\&quot; data-title=\&quot;Members Only\&quot;&gt;&lt;\/i&gt;Building Trusted Insurance Brands: Less &#039;Gotcha&#039; at Farmers&quot;,&quot;permalink&quot;:&quot;https:\/\/www.carriermanagement.com\/features\/2026\/09\/01\/291570.htm&quot;,&quot;author&quot;:&quot;Susanne Sclafane&quot;,&quot;category&quot;:&quot;brand-management&quot;}]">
383    
384<div class="article-wrap"
385     data-id="291716"
386     data-permalink="https://www.carriermanagement.com/features/2026/09/08/291716.htm"
387>
388        <div class="bzn bzn-sized bzn-header-970x90">
389        <ins data-revive-zoneid="117" data-revive-source="" data-revive-block="1" data-revive-id="36eb7c2bd3daa932a43cc2a8ffbed3a9" ></ins>
390        
390<script async src="https://ra.wellsmedia.com/www/delivery/asyncjs.php"></script>
390
391    </div>
392    <!-- Begin Entry -->
393    <div class="article post-291716 post type-post status-publish format-standard has-post-thumbnail hentry category-brand-management category-distribution category-featured category-leadership-strategy category-c-suite tag-building-trust tag-jd-power">
394        <div class="row">
395
396            <div class="main with-sidebar article-main article-equal-heights">
397                
398<div class="page-header clearfix">
399
400    <h2>Help Me Understand: How Insurers Build Trust</h2>
401
402    <div class="categories pull-right" style="margin-bottom: 0;">
403        <span><a href="https://www.carriermanagement.com/features/2026/09/08/291716.htm?print" rel="nofollow" onClick="_gaq.push(['_trackEvent', 'Print', 'Type', 'Article Print']);"><i class="icon-printer"></i> Print</a></span>
404
405        <span><a href="mailto:?subject=Help+Me+Understand%3A+How+Insurers+Build+Trust&amp;body=Help+Me+Understand%3A+How+Insurers+Build+Trust%0Ahttps://www.carriermanagement.com/features/2026/09/08/291716.htm" onClick="_gaq.push(['_trackEvent', 'Email This', 'Type', 'Article Tools']);"><i class="icon-envelope"></i> Email</a></span>
406
407        <!-- AddThis Button BEGIN -->
408<div class="social-icons pull-right" style="margin-top: 2px;">
409    <div class="a2a_kit a2a_kit_size_18 a2a_default_style">
410        <a class="a2a_button_twitter">
411            <i class="fa-brands fa-square-x-twitter"></i>
412        </a>
413        <a class="a2a_button_facebook">
414            <i class="fa-brands fa-square-facebook"></i>
415        </a>
416        <a class="a2a_button_linkedin">
417            <i class="fa-brands fa-linkedin"></i>
418        </a>
419    </div>
420</div>
421<!-- AddThis Button END -->
422    </div>
423
424    <div class="meta">
425
426        
427        September 8, 2026
428         by <a href="/author/susanne-sclafane/">Susanne Sclafane</a>
429            </div>
430
431    <div style="max-height:445px;overflow:hidden;clear:both;" class="featured-image"><img width="620" height="339" src="/assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-620x339.jpg" class="feature-image wp-post-image" alt="" style="height: auto;min-width: 100%;" fetchpriority="high" decoding="sync" srcset="/assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-620x339.jpg 620w, /assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-300x164.jpg 300w, /assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-768x420.jpg 768w, /assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured-135x74.jpg 135w, /assets/JD-Power-Trust-Scores-Auto-and-Home-2024-2026-Featured.jpg 836w" sizes="(max-width: 620px) 100vw, 620px"></div><hr class="article-tabs"></div>
432
433                <div class="entry-content">
434                    <article class="article-content clearfix member-article">
435                        <div class="bzn bzn-sized bzn-audio-article"><div data-beyondwords-player="true" contenteditable="false"></div></div><p style="font-weight: 400;">The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies.</p><div class="executive-summary pull-right" style="width:300px;"><h4>Executive Summary</h4> <em>Customers who understand what their insurance policies cover have more trust in their carriers, according to Stephen Crewdson and Craig Martin of JD Power. But surprisingly, while both say that ensuring that customers completely trust their agents is a best practice for building trust, they've also found that customers who buy through agents are less likely to understand their policies. Here, the two analysts provide their thoughts on what's going on and offer other recommendations to help carriers elevate trust scores.</em> </div><p style="font-weight: 400;">But more than 40% of them don&#8217;t. And more than half of insurance customers surveyed by JD Power over the course of the last three years have low levels of trust in their insurers.</p><p style="font-weight: 400;">&#8220;That key performance indicator of what the overall satisfaction score will be—the KPI that they understand their policy and what it covers—has been in our auto study all the way back to 2000. And insurers haven&#8217;t moved the needle that much,&#8221; said Stephen Crewdson, managing director of insurance business intelligence at JD Power.</p><p style="font-weight: 400;">Digging into some of the information sitting behind results of the <a href="https://www.jdpower.com/business/press-releases/2026-us-auto-insurance-study">2026 U.S. Auto Insurance Study</a> published in early June, Crewdson revealed that the average satisfaction score of 644 across more than 52,000 respondents (measured on a 1,000-point scale) plummeted to 568 for those survey takers who didn&#8217;t feel they understood their policies. For those reporting confidence in their understanding of what their policies would cover, the score rose to 695—127 points higher than the uninformed group.</p>
436                        <div class="paywall-block" id="paywallBlock" style="position: relative;">
437                            <h4 class="paywall-block-title"><i class="icon-lock"></i> Enter your email to read the full article.</h4>
438                            <div style="margin: 0 auto 15px; text-align: left; max-width: 360px;">
439                            <form action="" id="unlockArticleForm">
440                                <label for="unlockEmail">Work Email Address</label>
441                                <input id="unlockEmail" class="form-control input-lg" type="email" name="email" placeholder="Your Work Email">
442                                <p class="error" id="unlockEmailError"></p>
443                                <div class="checkbox">
444                                    <input type="checkbox" id="unlockSubscribe" name="subscribe" value="true" checked style="margin: 5px 0 0 0;">
445                                    <label for="unlockSubscribe" class="mb-3">Yes, send me the free daily newsletter with insights for P/C carrier executives</label>
446                                </div>
447                                <button class="btn btn-action btn-xl btn-block" type="submit">Read Article</button>
448                            </form>
449                            
449<script>
450                                document.addEventListener('DOMContentLoaded', function () {
451                                    var articlePreviewCookie = CM_Cookies.getCookie('articlePreview');
452                                    if (articlePreviewCookie !== null) {
453                                        document.getElementById('paywallBlock').innerHTML = '<h4 class="paywall-block-title"><i class="icon-lock"></i> Member Only Content</h4> <p class="paywall-block-content">To continue reading, purchase this article or become a member.</p><div class="paywall-block-buttons"> <a class="btn" href="/members/checkout/single-content/?article=291716&redirect_to=https%3A%2F%2Fwww.carriermanagement.com%2Ffeatures%2F2026%2F09%2F08%2F291716.htm" rel="nofollow">$12.95 - Unlock Article</a> <a class="btn" href="https://www.carriermanagement.com/members/signup?redirect_to=https%3A%2F%2Fwww.carriermanagement.com%2Ffeatures%2F2026%2F09%2F08%2F291716.htm" rel="nofollow">Become a Member</a> </div> <p class="paywall-block-subtitle">*Already a subscriber? <a href="https://www.carriermanagement.com/members/login?redirect_to=https://www.carriermanagement.com/features/2026/09/08/291716.htm" rel="nofollow">Log in here</a></p>';
454                                    } else {
455                                        var unlockListener = document.getElementById('unlockArticleForm').addEventListener('submit', function(event) {
456                                            event.preventDefault();
457                                            var emailAddress = document.getElementById('unlockEmail').value;
458                                            var subscribe = document.getElementById('unlockSubscribe').checked;
459                                            var overlay = document.getElementById('unlockOverlay');
460                                            overlay.style.display = "block";
461                                            $.ajax({
462                                                url: "https://www.carriermanagement.com/subscribe/api/access-article",
463                                                method: "POST",
464                                                headers: {
465                                                    'Accept': "application/json"
466                                                },
467                                                data: {
468                                                    email: emailAddress,
469                                                    article: "291716",
470                                                    subscribe: subscribe
471                                                },
472                                                success: function(d) {
473                                                    CM_Cookies.setCookie('articlePreview', "239318");
474                                                    window.location.replace(location.protocol + '//' + location.host + location.pathname.replace('_wall', "") + '?bypass=' + d.bypass);
475                                                },
476                                                error: function(e) {
477                                                    if (e.responseJSON) {
478                                                        var errorElement = document.getElementById('unlockEmailError');
479                                                        errorElement.style.display = "block";
480                                                        errorElement.innerHTML = e.responseJSON.errors.email;
481                                                        overlay.style.display = "none";
482                                                    }
483                                                }
484                                            });
485                                        });
486                                    }
487                                });
488                            </script>
488
489                            </div>
490                            <p class="paywall-block-subtitle">Already a subscriber? <a href="https://www.carriermanagement.com/members/login?redirect_to=https://www.carriermanagement.com/features/2026/09/08/291716.htm" rel="nofollow">Log in here</a></p>
491                            <div id="unlockOverlay" style="display: none; background: #1f2a44; position: absolute; top: 0; right: 0; bottom: 0; left: 0; opacity: 0.95"></div>
492                        </div>
493                    </article>
494                </div>
495
496                <div class="entry-footer">
497                    <div class="related-articles"><h3>Related Articles</h3><div class="row"><div class="col col-sm-6 related-article"><a href="https://www.carriermanagement.com/features/2026/09/21/292104.htm" style="display: block;" class="clearfix"><img width="64" height="64" src="/assets/AdobeStock_1726145574-150x150.jpeg" class="attachment-64x64 size-64x64 wp-post-image" alt="" style="float: left; margin-right: 8px; border: 1px solid #000;" decoding="async"><span>Building Trusted Insurance Brands: How Nationwide Delivers Tangible Value to Customers</span></a></div><div class="col col-sm-6 related-article"><a href="https://www.carriermanagement.com/features/2026/09/01/291570.htm" style="display: block;" class="clearfix"><img width="64" height="64" src="/assets/AdobeStock_07b47812-9034-478f-8761-856dc07c69ad-150x150.png" class="attachment-64x64 size-64x64 wp-post-image" alt="" style="float: left; margin-right: 8px; border: 1px solid #000;" decoding="async" loading="lazy"><span>Building Trusted Insurance Brands: Less &#8216;Gotcha&#8217; at Farmers</span></a></div></div><div class="row"><div class="col col-sm-6 related-article"><a href="https://www.carriermanagement.com/features/2026/08/28/291464.htm" style="display: block;" class="clearfix"><img width="64" height="64" src="/assets/AdobeStock_386314575-150x150.jpeg" class="attachment-64x64 size-64x64 wp-post-image" alt="" style="float: left; margin-right: 8px; border: 1px solid #000;" decoding="async" loading="lazy"><span>Examining Trust: It&#8217;s Not All About the Lawyers</span></a></div></div></div><hr>
498<div class="article-extras">
499    <div class="contributors">
500        <h3>Our Contributors</h3>
501        <div class="row contributor-list contributor-list-entry"><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/24/292245.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Mary-Rimbey-135x135.jpeg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy" srcset="/assets/Mary-Rimbey-135x135.jpeg 135w, /assets/Mary-Rimbey-300x300.jpeg 300w, /assets/Mary-Rimbey-620x620.jpeg 620w, /assets/Mary-Rimbey-150x150.jpeg 150w, /assets/Mary-Rimbey-768x768.jpeg 768w, /assets/Mary-Rimbey.jpeg 800w" sizes="auto, (max-width: 64px) 100vw, 64px"></span><span class="contributor-content"><span class="contributor-name">Mary Rimbey</span><span class="contributor-article">Why Organic Mentorship Is Insurance&#8217;s Best Retention Tool</span></span></a></div><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/15/291916.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Florian-Happ-headshot-2026-150x150.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">Florian Happ</span><span class="contributor-article">Future Cyber Catastrophe Events May Be Different, Yet Not Unknown</span></span></a></div></div><div class="row contributor-list contributor-list-entry"><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/17/292049.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Arik-Yelovitch-150x150.png" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">
501Arik Yelovitch</span><span class="contributor-article">The Technology Taking Parametric Insurance Mainstream</span></span></a></div><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/15/291916.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Timothy-Marshall-headshot-2026-150x150.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">Timothy Marshall</span><span class="contributor-article">Future Cyber Catastrophe Events May Be Different, Yet Not Unknown</span></span></a></div></div><div class="row contributor-list contributor-list-entry"><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/10/291839.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Elool-Jacoby-CPO-1-135x135.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy" srcset="/assets/Elool-Jacoby-CPO-1-135x135.jpg 135w, /assets/Elool-Jacoby-CPO-1-300x300.jpg 300w, /assets/Elool-Jacoby-CPO-1-620x620.jpg 620w, /assets/Elool-Jacoby-CPO-1-150x150.jpg 150w, /assets/Elool-Jacoby-CPO-1-768x768.jpg 768w, /assets/Elool-Jacoby-CPO-1-1536x1536.jpg 1536w, /assets/Elool-Jacoby-CPO-1-2048x2048.jpg 2048w" sizes="auto, (max-width: 64px) 100vw, 64px"></span><span class="contributor-content"><span class="contributor-name">Elool Jacoby</span><span class="contributor-article">Viewpoint: What U.S. Insurers Should Learn From the EU AI Act</span></span></a></div><div class="col col-sm-6"><a class="contributor" href="https://www.carriermanagement.com/features/2026/08/26/291364.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/kim-garland-135x132.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy" srcset="/assets/kim-garland-135x132.jpg 135w, /assets/kim-garland-300x294.jpg 300w, /assets/kim-garland-150x150.jpg 150w, /assets/kim-garland.jpg 620w" sizes="auto, (max-width: 64px) 100vw, 64px"></span><span class="contributor-content"><span class="contributor-name">Kim Garland</span><span class="contributor-article">What I Wish I Knew While Leading Insurance Carriers</span></span></a></div></div><a href="/contributors/" class="more pull-right">See All Our Contributors</a>    </div>
502</div>
503                </div>
504            </div>
505
506            <aside class="article-sidebar article-equal-heights sidebar">
507                <div class="sidebar-static clearfix">
508    <div class="widget">
509        <h3 class="section-top">Free Newsletter</h3>
510        <div class="newsletter-subscribe">
511    <img src="https://www.carriermanagement.com/assets/img/newsletter-stack.png" width="80" height="72" alt="Newsletter" class="pull-right">Sign up to receive daily news!
512
513    <form method="POST" action="https://www.carriermanagement.com/subscribe/store" accept-charset="UTF-8" id="free-newsletters">
514        <input name="required" type="hidden" value="email,newsletters">
515        <input name="subscriber_source" type="hidden" value="cm/sidebar">
516        <input name="destination" type="hidden" value="thank-you">
517        <input id="twitter-input" name="twitter" type="hidden" value="">
518
519        <input type="hidden" name="newsletters[]" value="9463e36914-6093">
520        <input type="hidden" name="newsletters[]" value="9463e36914-6229">
521
522        <input type="text" id="email" name="email" placeholder="Email">
523
524        <button type="submit" class="btn btn-primary">Sign up</button>
525    </form>
526</div>    </div>
527</div>
528
529<div class="sidebar-sticky clearfix">
530    <div class="widget" data-refresh-ad data-zone="118">
531            <div class="bzn bzn-sized bzn-right-2nd-300x250-1 bzn-sidebar">
532        <ins data-revive-zoneid="118" data-revive-source="" data-revive-block="1" data-revive-id="36eb7c2bd3daa932a43cc2a8ffbed3a9" ></ins>
533        
533<script async src="https://ra.wellsmedia.com/www/delivery/asyncjs.php"></script>
533
534    </div>    </div>
535
536    <div class="widget">
537        <h3>Our Contributors</h3>
538<div class="contributor-list contributor-list-sidebar">
539    <a class="contributor" href="https://www.carriermanagement.com/features/2026/09/15/291916.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Florian-Happ-headshot-2026-150x150.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">Florian Happ</span><span class="contributor-article">Future Cyber Catastrophe Events May Be Different, Yet Not Unknown</span></span></a><a class="contributor" href="https://www.carriermanagement.com/features/2026/09/15/291916.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Timothy-Marshall-headshot-2026-150x150.jpg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">Timothy Marshall</span><span class="contributor-article">Future Cyber Catastrophe Events May Be Different, Yet Not Unknown</span></span></a><a class="contributor hide-very-short" href="https://www.carriermanagement.com/features/2026/09/24/292245.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Mary-Rimbey-135x135.jpeg" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy" srcset="/assets/Mary-Rimbey-135x135.jpeg 135w, /assets/Mary-Rimbey-300x300.jpeg 300w, /assets/Mary-Rimbey-620x620.jpeg 620w, /assets/Mary-Rimbey-150x150.jpeg 150w, /assets/Mary-Rimbey-768x768.jpeg 768w, /assets/Mary-Rimbey.jpeg 800w" sizes="auto, (max-width: 64px) 100vw, 64px"></span><span class="contributor-content"><span class="contributor-name">Mary Rimbey</span><span class="contributor-article">Why Organic Mentorship Is Insurance&#8217;s Best Retention Tool</span></span></a><a class="contributor hide-short" href="https://www.carriermanagement.com/features/2026/09/17/292049.htm"><span class="contributor-image"><img width="64" height="64" src="/assets/Arik-Yelovitch-150x150.png" class="attachment-64x64 size-64x64 wp-post-image" alt="" decoding="async" loading="lazy"></span><span class="contributor-content"><span class="contributor-name">Arik Yelovitch</span><span class="contributor-article">The Technology Taking Parametric Insurance Mainstream</span></span></a><a href="/contributors/" class="more pull-right">See All Our Contributors</a></div>    </div>
540
541        <div class="widget">
542            <div class="bzn bzn-sized bzn-right-300x600-1 bzn-sidebar">
543        <ins data-revive-zoneid="177" data-revive-source="" data-revive-block="1" data-revive-id="36eb7c2bd3daa932a43cc2a8ffbed3a9" ></ins>
544        
544<script async src="https://ra.wellsmedia.com/www/delivery/asyncjs.php"></script>
544
545    </div>    </div>
546    </div>            </aside>
547        </div>
548
549    </div>
550    <!-- End Entry -->
551
552</div>
553</div>                </main>
554
555                            </div>
556        </div>
557
558        
559<div id="footer-nav">
560    <nav id="nav-footer">
561        <ul>
562            <li><a href="/c-suite/">C-Suite</a></li>
563            <li><a href="/news/">News</a></li>
564            <li><a href="/leadership-strategy/">Leadership</a></li>
565            <li><a href="/markets/">Markets</a></li>
566            <li><a href="/regulation-compliance/">Regulation</a></li>
567            <li><a href="/top-content/">Top 50</a></li>
568            <li><a href="/members-only/">Members Only</a></li>
569            <li><a href="https://www.insurancejournal.tv/channels/carrier-management/">Videos</a></li>
570        </ul>
571    </nav>
572</div>
573
574<footer>
575    <div class="container">
576        <div class="footer-blocks">
577            <div class="col col-md-3 col-sm-6">
578                <h4><span><i class="icon-align-justify icon-white"></i>Headlines</span></h4>
579                <ul>
580                <li><a href="https://www.carriermanagement.com/features/2026/09/08/291716.htm"><i class="icon-lock icon-white" data-toggle="tooltip" data-title="Members Only"></i>Help Me Understand: How Insurers Build Trust</a></li><li><a href="https://www.carriermanagement.com/features/2026/06/05/288724.htm"><i class="icon-fire  icon-white"></i>Exclude It, Harness It, Get Greedy: Insurers' AI Playbook</a></li><li><a href="https://www.carriermanagement.com/features/2026/07/07/289763.htm"><i class="icon-fire  icon-white"></i>Ranking Industry AI Talent, Maturity Leaders</a></li>                </ul>
581
582                <h4><span><i class="icon-wrench icon-white"></i>Resources</span></h4>
583                <ul>
584                    <li><a href="https://www.insurancejournal.tv/channels/carrier-management/">Videos / Podcasts</a></li>
585                    <li><a href="/contributors/">Contributors</a></li>
586                </ul>
587            </div>
588
589            <div class="col col-md-3 col-sm-6">
590                <h4><span><i class="icon-fire icon-white"></i>Popular Topics</span></h4>
591                <ul>
592                    <li><a href="/c-suite/boardroom-agenda/">Boardroom Agenda</a></li>
593                    <li><a href="/c-suite/technology/">Technology</a></li>
594                    <li><a href="/c-suite/financial/">Financial</a></li>
595                    <li><a href="/news/">News</a></li>
596                </ul>
597
598                <h4><span class="brand-spotlight-orange">Brand Spotlight</span></h4>
599                <ul>
600                    <li><a href="/brand-spotlight/cotality/">Cotality</a></li><li><a href="/brand-spotlight/cytora/">Cytora</a></li><li><a href="/brand-spotlight/indico-data/">Indico Data</a></li><li><a href="/brand-spotlight/majesco/">Majesco</a></li><li><a href="/brand-spotlight/verisk/">Verisk</a></li><li><a href="/brand-spotlight/vertafore/">Vertafore</a></li>
601                    <!-- <li><a href="/brand-spotlight/corelogic/">CoreLogic</a></li>
602                    <li><a href="/brand-spotlight/majesco/">Majesco</a></li>
603                    <li><a href="/brand-spotlight/verisk/">Verisk</a></li>
604                    <li><a href="/brand-spotlight/vertafore/">Vertafore</a></li> -->
605                                    </ul>
606            </div>
607
608            <div class="col col-md-3 col-sm-6 clear-tablet">
609                <h4><span><i class="icon-comment icon-white"></i>Connect with us</span></h4>
610                <ul>
611                    <li><a href="/subscribe/" class="social-email"><i class="icon-envelope"></i> Email Newsletters</a></li>
612                    <li><a href="https://twitter.com/CarrierMgmt" class="social-twitter"><i class="fa-brands fa-x-twitter"></i> Twitter</a></li>
613                    <li><a href="https://www.facebook.com/CarrierManagement/" class="social-facebook"><i class="fa-brands fa-facebook"></i> Facebook</a></li>
614                    <li><a href="https://www.linkedin.com/company/carrier-management/" class="social-linkedin"><i class="fa-brands fa-linkedin"></i> LinkedIn</a></li>
615                    <li><a href="/do-not-sell/" class="font-weight-bold">Do Not Sell My Info</a></li>
616                </ul>
617            </div>
618
619            <div class="col col-md-3 col-sm-6">
620                <h4><span>Carrier Management</span></h4>
621                <ul>
622                    <li><a href="/submitcontent/">Submit Content</a></li>
623                    <li><a href="/advertise/">Advertise</a></li>
624                    <li><a href="/subscribe/">Subscribe</a></li>
625                    <li><a href="/contact/">Contact Us</a></li>
626                </ul>
627
628                <h4><span>Wells Media Group Network</span></h4>
629                <ul class="network">
630                    <li><a href="https://www.carriermanagement.com"><img src="/assets/img/network/cm.png" width="16" height="16" alt="Carrier Management icon">Carrier Management</a></li>
631                    <li><a href="https://www.insurancejournal.com"><img src="/assets/img/network/ij.png" width="16" height="16" alt="Insurance Journal icon">Insurance Journal</a></li>
632                    <li><a href="https://www.claimsjournal.com"><img src="/assets/img/network/cj.png" width="16" height="16" alt="Claims Journal icon">Claims Journal</a></li>
633                    <li><a href="https://www.ijacademy.com"><img src="/assets/img/network/ija.png" width="16" height="16" alt="IJ Academy icon">Insurance Journal Academy</a></li>
634                    <li><a href="https://www.insurancejournal.tv"><img src="/assets/img/network/ijtv.png" width="16" height="16" alt="Insurance Journal TV icon">Insurance Journal TV</a></li>
635                    <li><a href="https://www.mynewmarkets.com"><img src="/assets/img/network/mnm.png" width="16" height="16" alt="MyNewMarkets.com icon">MyNewMarkets.com</a></li>
636                </ul>
637            </div>
638        </div>
639    </div>
640    <div id="copyright">&copy; 2026 by Wells Media Group, Inc. <a href="/privacy/">Privacy Policy</a> | <a href="/terms/">Terms &amp; Conditions</a> | <a href="/sitemap/">Site Map</a></div>
641</footer>
642
643    <div class="bzn bzn-sized bzn-overlay">
644        <ins data-revive-zoneid="180" data-revive-source="" data-revive-block="1" data-revive-id="36eb7c2bd3daa932a43cc2a8ffbed3a9" ></ins>
645        
645<script async src="https://ra.wellsmedia.com/www/delivery/asyncjs.php"></script>
645
646    </div>
647
648
649
650<script type="speculationrules">
651{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp/wp-*.php","/wp/wp-admin/*","/assets/*","/app/*","/app/plugins/*","/app/themes/carriermanagement/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]}
652</script>
652
653                
653<script
654                    data-beyondwords-sdk="true"
655                    async
656                    defer
657                    src="https://proxy.beyondwords.io/npm/@beyondwords/player@latest/dist/umd.js"
658                    onload='document.querySelectorAll(&quot;div[data-beyondwords-player]&quot;).forEach(function(el) { new BeyondWords.Player({ ...{&quot;projectId&quot;:15320,&quot;contentId&quot;:&quot;f35e1e92-3a12-4d4e-b091-d1090be3e658&quot;,&quot;playerStyle&quot;:&quot;standard&quot;,&quot;callToAction&quot;:&quot;Listen to this article&quot;,&quot;widgetStyle&quot;:&quot;none&quot;,&quot;widgetPosition&quot;:&quot;auto&quot;,&quot;skipButtonStyle&quot;:&quot;segments&quot;,&quot;clickableSections&quot;:&quot;body&quot;}, target: el });});'
659                ></script>
659
660                
660<script id="jquery-js" src="https://cdnjs.cloudflare.com/ajax/libs/jquery/1.12.4/jquery.min.js"></script>
vendor: 1 bytes, line 660
660
661<script id="bootstrap-js-js" src="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/3.4.1/js/bootstrap.min.js"></script>
vendor: 1 bytes, line 661
661
662<script id="cm-scripts-js-extra">
663var CM_Global = {"ajaxUrl":"https://www.carriermanagement.com/wp/wp-admin/admin-ajax.php","typesense_search_key":"rpS6tzRER4FBXrRrr7EXzD3mLGkWoxv3","typesense_default_collection":"cm-articles","typesense_featured_collection":"cm-featured","typesense_collections":{"articles":{"search":{"query_by":"title,content,year,tags,authors,opencalais_entities,companies,persons,cities,states,countries,date_formatted","highlight_fields":"title,content","highlight_affix_num_tokens":8,"text_match_type":"max_weight","per_page":10,"facet_by":"type,year,companies,persons,cities,states,countries","num_typos":0,"typo_tokens_threshold":0},"synonyms":{"cannabis":{"synonyms":["cannabis","marijuana","hemp","CBD","THC"]},"agribusiness":{"synonyms":["agribusiness","agri-business","farm insurance"]},"insurtech":{"synonyms":["insurtech","insurance technology","insuretech"]},"reinsurance":{"synonyms":["reinsurance","re-insurance"]},"jobs":{"synonyms":["jobs","careers"]},"property-casualty":{"synonyms":["P&C","PC Insurance","P/C"]},"auto":{"synonyms":["auto","automobile","car","vehicle"]},"e-o":{"synonyms":["E&O","errors and omissions","e and o"]},"hank-greenberg":{"synonyms":["Hank Greenberg","Maurice Hank Greenberg","Maurice Greenberg"]},"workers-comp":{"synonyms":["workers compensation"," workers comp","work comp"]}},"filters":{"recency_items":[{"label":"All Time"},{"label":"Past 7 Days","start":1789670718},{"label":"Past 30 Days","start":1787683518},{"label":"Past Year","start":1758739518}]},"queries":{"cm":{"document_mapper":"cm_search_article_to_searchable_document","query_args":{"post_type":["post","new"],"post_status":["publish"]}},"ijtv":{"db":"ijtv","document_mapper":"cm_search_ijtv_to_searchable_document","query_args":{"post_type":["post"],"post_status":["publish"]}}},"config":{"name":"cm-articles","fields":[{"name":"post_id","type":"int32"},{"name":"type","type":"string","facet":true},{"name":"date","type":"int64","sort":true},{"name":"post_date","type":"int64"},{"name":"date_formatted","type":"string"},{"name":"post_date_formatted","type":"string"},{"name":"year","type":"string","facet":true},{"name":"timestamp","type":"int64"},{"name":"title","type":"string"},{"name":"content","type":"string"},{"name":"excerpt","type":"string"},{"name":"url","type":"string"},{"name":"authors","type":"string[]","facet":true,"optional":true},{"name":"region","type":"string","optional":true},{"name":"image","type":"string","optional":true},{"name":"categories","type":"string[]","optional":true,"facet":true},{"name":"tags","type":"string[]","optional":true,"facet":true},{"name":"topics","type":"string[]","optional":true,"facet":true},{"name":"topics_companies","type":"string[]","optional":true,"facet":true},{"name":"topics_locations","type":"string[]","optional":true,"facet":true},{"name":"opencalais_entities","type":"string","optional":true},{"name":"companies","type":"string[]","optional":true,"facet":true},{"name":"persons","type":"string[]","optional":true,"facet":true},{"name":"cities","type":"string[]","optional":true,"facet":true},{"name":"states","type":"string[]","optional":true,"facet":true},{"name":"countries","type":"string[]","optional":true,"facet":true}]}},"featured":{"search":{"query_by":"title,content,tags","highlight_fields":"title,content"},"documents":[{"id":"featured-advertise","title":"Advertise on Insurance Journal","content":"Reach the Internet's largest audience of property casualty professionals. Choose from dozens of creative advertising and sponsorship options. Click here for our media kit!","url":"https://www.insurancejournal.com/advertise/","tags":["advertise","media kit"]},{"id":"featured-subscribe","title":"Subscribe to Insurance Journal's Free Email Newsletters","content":"Subscribe today for free and get the newsletters that over 100,000 property/casualty professionals count on every day.","url":"https://www.insurancejournal.com/subscribe/","tags":["subscribe","email","newsletters","unsubscribe","subscription"]},{"id":"featured-job-board","title":"Insurance Job Board","content":"Industry jobs for property/casualty professionals. Find your next opportunity here.","url":"https://www.insurancejournal.com/jobs/","tags":["job","career","recruiting","hiring"]},{"id":"featured-century-in-insurance","title":"A Century of Insurance Journal","content":"As Insurance Journal's 100th anniversary comes to a close, we look back at the past 100 years in insurance.","url":"https://www.insurancejournal.com/100-years-in-insurance/","tags":["100 years","century","anniversary","history"]},{"id":"topics-cannabis","title":"Cannabis Sectionfront","content":"Explore the latest in cannabis news, reports, and insights.","url":"https://www.insurancejournal.com/cannabis/","tags":["cannabis","marijuana","hemp","cbd"]},{"id":"topics-insurtech","title":"Insurtech Sectionfront","content":"Explore the latest in insurtech news, reports, and insights.","url":"https://www.insurancejournal.com/insurtech/","tags":["insurtech","startups","technology"]}],"document_defaults":{"type":"feature","date":20260924,"post_date":20260924,"date_formatted":"Sep 24, 2026","post_date_formatted":"Sep 24, 2026","timestamp":1790275518,"year":"2026","region":null,"image":null,"categories":null,"tags":null,"topics":[],"topics_companies":[],"topics_locations":[],"authors":[],"authors_formated":null,"taxonomies":[],"opencalais_entities":null,"companies":[],"persons":[],"cities":[],"states":[],"countries":[]},"config":{"name":"cm-featured","fields":[{"name":"type","type":"string","facet":true},{"name":"title","type":"string","sort":true},{"name":"date","type":"int64","sort":true},{"name":"post_date","type":"int64"},{"name":"date_formatted","type":"string"},{"name":"post_date_formatted","type":"string"},{"name":"content","type":"string"},{"name":"url","type":"string"},{"name":"year","type":"string","facet":true,"optional":true},{"name":"timestamp","type":"int64"},{"name":"authors","type":"string[]","facet":true,"optional":true},{"name":"region","type":"string","optional":true},{"name":"image","type":"string","optional":true},{"name":"categories","type":"string[]","optional":true,"facet":true},{"name":"tags","type":"string[]","optional":true,"facet":true},{"name":"topics","type":"string[]","optional":true,"facet":true},{"name":"topics_companies","type":"string[]","optional":true,"facet":true},{"name":"topics_locations","type":"string[]","optional":true,"facet":true},{"name":"opencalais_entities","type":"string","optional":true},{"name":"companies","type":"string[]","optional":true,"facet":true},{"name":"persons","type":"string[]","optional":true,"facet":true},{"name":"cities","type":"string[]","optional":true,"facet":true},{"name":"states","type":"string[]","optional":true,"facet":true},{"name":"countries","type":"string[]","optional":true,"facet":true}]}}},"typesense_search_nodes":[{"host":"ts.wellsmedia.com","port":"443","protocol":"https"}]};
664//# sourceURL=cm-scripts-js-extra
665</script>
vendor: 1 bytes, line 665
665
666<script id="cm-scripts-js" defer src="https://www.carriermanagement.com/app/themes/carriermanagement/mix/dist/cm.js?v=134"></script>
vendor: 1 bytes, line 666
666
667<script id="addthis-js" defer src="https://static.addtoany.com/menu/page.js"></script>
667
668
669            </body>
670</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.