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171 172 173 174</head> 175<body class="nwl "> 176 177 178 179 180 181 <div class="main-wrapper"> 182 183 184 <div class="skip-navigation not-visible"> 185 <input type="hidden" class="skip-nav-Id" value="#maincontent" /> 186 <button class="skip-navigation-btn" title="Skip Navigation" aria-label="skip navigation"> 187 <span>Skip to main content</span> 188 </button> 189 </div> 190 191 192 193 194<nav class="navbar navbar-expand d-none d-xl-block top-navigation"> 195 <div class="container pl-0 pr-0"> 196 <div class="collapse navbar-collapse navigation"> 197 <ul class="navbar-nav me-auto mb-2 mb-lg-0"> 198 <li class="nav-item active" data-top_level="id-household"> 199 <a class="nav-link" aria-current="page" href="/" title="Household" aria-label="Household">Household</a> 200 </li> 201 <li class="nav-item " data-top_level="id-business"> 202 <a class="nav-link" aria-current="page" href="/business/" title="Business" aria-label="Business">Business</a> 203 </li> 204 <li class="nav-item " data-top_level="id-building-and-developing"> 205 <a class="nav-link" aria-current="page" href="/developers/" title="Building and developing" aria-label="Building and developing">Building and developing</a> 206 </li> 207 <li class="nav-item " data-top_level="id-group"> 208 <a class="nav-link" aria-current="page" href="https://www.nwg.co.uk/" target="_blank" title="Group" aria-label="Group">Group</a> 209 </li> 210 </ul> 211 <ul class="navbar-nav"> 212 <li class="reciteme-link nav-item"> 213 <a class="reciteme nav-link" title="Accessibility" aria-label="Accessibility" href="javascript:void(0)"> 214 <img src="/frontend/image/accessibility_light.svg" class="accessibility-img-top" alt="Accessibility Icon"> 215 <span> 216 Accessibility 217 </span> 218 </a> 219 </li> 220 </ul> 221 </div> 222 </div> 223</nav> 224 225<div class="hero-card-banner bg-animation"> 226 227 <div id="id-household" class="mega-menu-wrapper"> 228 229 <header class="main-navigation blue-bg-color"> 230 <nav class="navbar navbar-expand-xl mega-navigation"> 231 <div class="container"> 232 <div class="col-md-4 nwl-top-logo"> 233 <a href="https://www.nwl.co.uk" class="navbar-brand" title="Northumbrian Water logo" aria-label="Northumbrian Water logo"> 234 235 236<picture> 237 <source media="(max-width: 768px)" srcset="/globalassets/nw_motif_white.png"> 238 <source media="(min-width: 768px)" srcset="/contentassets/6145f096679a43b892e26e3e48a57233/nwl_desktop2x.png"> 239 <img src="/contentassets/6145f096679a43b892e26e3e48a57233/nwl_desktop2x.png" alt="Northumbrian Water logo" title=" " /> 240</picture> 241 </a> 242 </div> 243 244 <div class="nav-item nav-search mobile-search ms-auto d-xl-none"> 245 <a class="nav-link search-box" href="javascript:void(0)" title="Search" aria-label="Search" data-state="false"> 246 <i class="far fa-search" aria-hidden="true"></i> 247 </a> 248 </div> 249 250 <div class="search-bar mobile-search-bar" style="display:none"> 251 <div class="container"> 252 <span class="search-close"> 253 <i class="fa-regular fa-xmark close-search" role="presentation" aria-label="Search"></i> 254 </span> 255 <form class="d-flex search-Form justify-content-between align-items-center" method="post" role="search"> 256 <i class="far fa-search" aria-hidden="true"></i> 257 <input class="form-control searchQuery" type="text" id="mobileSearchQuery" name="search-query-mobile" placeholder=" What are you looking for?" aria-label="Search" title="Search" autocomplete="off" role="combobox" aria-controls="mobileSearchQuery-list" aria-haspopup="listbox" aria-expanded="false" /> 258 <label for="mobileSearchQuery" hidden>Search</label> 259 <input name="__RequestVerificationToken" type="hidden" value="CfDJ8LwXcMa6abtBsOpTK8Z0TBKBSjoZp4qPWiVOA0dodBFvPhvtObsE7r-NtddyOSirs-zKEAR4Fey0Z3XaedIQqYRnYEp21yicMVQiSZwjTDZhP2exkMSHVmu3EwHoSJ1hpGAuI80fE-kJa1zjxbHQAHM"> 260 <button type="submit" class="searchButton" aria-label="Search"> 261 <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="1em" height="1em" aria-hidden="true" focusable="false" style="vertical-align:middle;"> 262 <path d="M505 442.7L405.3 343c28.3-34.9 45.3-79.5 45.3-128.2 0-111.1-90-201-201-201S48 103.7 48 214.8s90 201 201 201c48.7 0 93.3-17 128.2-45.3l99.7 99.7c4.5 4.5 10.6 7 17 7s12.5-2.5 17-7c9.4-9.4 9.4-24.6 0-34zM249 382c-92.9 0-168-75.1-168-168S156.1 46 249 46s168 75.1 168 168-75.1 168-168 168z" /> 263 </svg> 264 </button> 265 <input name="__RequestVerificationToken" type="hidden" value="CfDJ8A4jknbmdYZGu6YIxaZ_itW_weW3So1S3JUAPJD2zuDWKCy7rONh_EacLlgCofjsFqXVdRYCLwIuIoxinUvuBsXrEasICX_s7m5yg72YhliIIFQqbkaj9kvuut18HdR3r-V84QvVI_FRpicqpvEbGoY" /></form> 266 267 </div> 268 </div> 269 270 <div class="search-bar-dropdown search-box-mobile"> 271 <div class="container"> 272 </div> 273 </div> 274 275 <div class="user-account-mobile d-xl-none"> 276 <a href="/login/" class="user-account" role="button" title="Login" aria-label="Login">
277 <span class="user-circle"> 278 <i class="far fa-user-alt" aria-hidden="true"></i> 279 </span> 280 </a> 281 </div> 282 283 284 <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#navbarMainNavigation" aria-controls="navbarMainNavigation" aria-expanded="false" aria-label="Toggle navigation"> 285 <div class="toggle-icon-wrap"> 286 <span class="navbar-toggler-icon"></span> 287 <span class="navbar-toggler-close"></span> 288 </div> 289 290 </button> 291 292 <div class="collapse navbar-collapse mega-menu justify-content-end" id="navbarMainNavigation"> 293 <div id="nonLoginedMenu" class="meganav-level-one hidden"> 294 <div class="navbar-nav ms-auto mb-2 mb-lg-0 mega-menu-list "> 295 296 297 <div class="nav-item dropdown dropdown-mega position-static accountLabel"> 298 <a href="javascript:void(0)" class="nav-link nav-header-link dropdown-toggle" aria-current="page" role="button" data-bs-toggle="dropdown" data-bs-auto-close="outside" aria-label="Account" title="Account" aria-expanded="false"> 299 <i class="fa-solid fa-angle-left fa-arrow-mobile hidden" aria-hidden="true"></i> 300 Account 301 <i class="fa-solid fa-arrow-right fa-arrow-mobile" aria-hidden="true"></i> 302 </a> 303 304 <div class="dropdown-menu dropdown-items w-100"> 305 <div class="container"> 306 <div class="row"> 307 <div class="col-md-8 menu-wrapper"> 308 <div class="primary-menu"> 309 <div class="menu-items"> 310 311 312 313 <div class="mega-menu-services position-static" data-menu="id-log-in-to-your-account"> 314 <a href="/login/" aria-label="Log in to your account" title="Log in to your account" class="mega-menu-link"> 315 <div class="menu-title">Log in to your account</div> 316 <p class="menu-content"> If you're already registered, log in to manage your account. </p> 317 </a> 318 </div> 319 320 321 <div class="mega-menu-services position-static" data-menu="id-manage-your-account-online"> 322 <a href="/myaccount/managing-account/" aria-label="Manage your account online" title="Manage your account online" class="mega-menu-link"> 323 <div class="menu-title">Manage your account online</div> 324 <p class="menu-content"> Discover all you can do with an online account. It's a quicker, easier way to manage your account. </p> 325 </a> 326 </div> 327 328 329 <div class="mega-menu-services position-static" data-menu="id-create-an-online-account"> 330 <a href="/register/" aria-label="Create an online account" title="Create an online account" class="mega-menu-link"> 331 <div class="menu-title">Create an online account</div> 332 <p class="menu-content"> Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up. </p> 333 </a> 334 </div> 335 336 337 <div class="mega-menu-services position-static arrow-link" data-menu="id-bills-and-payments"> 338 <a href="javascript:void(0)" aria-label="Bills and payments" title="Bills and payments" class="mega-menu-link"> 339 <div class="menu-title">Bills and payments</div> 340 <p class="menu-content"> Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more. </p> 341 </a> 342 </div> 343 <div class="secondary-menu"> 344 <div class="id-bills-and-payments secondary-menu-item"> 345 <a href="javascript:void(0)" class="secondary-goBack"> 346 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 347 Return 348 </a> 349 <div class="row"> 350 <div class="col-md-6 mega-submenu-list"> 351 <div class="sec-mega-submenu-services"> 352 <div class="menu-title">Bills and payments</div> 353 <p class="menu-content"> 354 Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more. 355 </p> 356 </div> 357 358 </div> 359 <div class="col-md-6 mega-submenu-links"> 360 <div class="submenu-link-list"> 361 362 363 364 365<div class="mega-submenu-link position-static"> 366 <a href="/myaccount/your-bill/" title="Your 2026 bill explained" aria-label="Your 2026 bill explained" data-submenu="id-your-2026-bill-explained"> 367 Your 2026 bill explained 368 </a> 369</div> 370 371 372 373 374<div class="mega-submenu-link position-static"> 375 <a href="/login/" title="View your bill" aria-label="View your bill" data-submenu="id-view-your-bill"> 376 View your bill 377 </a> 378</div> 379 380 381 382 383<div class="mega-submenu-link position-static"> 384 <a href="/non-logged-payment/" title="Make a payment" aria-label="Make a payment" data-submenu="id-make-a-payment"> 385 Make a payment 386 </a> 387</div> 388 389 390 391 392<div class="mega-submenu-link position-static"> 393 <a href="/setup-direct-debit/" title="Set up a Direct Debit" aria-label="Set up a Direct Debit" data-submenu="id-set-up-a-direct-debit"> 394 Set up a Direct Debit 395 </a> 396</div> 397 398 399 400 401<div class="mega-submenu-link position-static"> 402 <a href="/setup-payment-plan/" title="Set up a payment plan" aria-label="Set up a payment plan" data-submenu="id-set-up-a-payment-plan"> 403 Set up a payment plan 404 </a> 405</div> 406 407 408 409 410<div class="mega-submenu-link position-static"> 411 <a href="/myaccount/paying-your-bill/" title="Ways to pay your bill" aria-label="Ways to pay your bill" data-submenu="id-ways-to-pay-your-bill"> 412 Ways to pay your bill 413 </a> 414</div> 415 416 417 418 419<div class="mega-submenu-link position-static"> 420 <a href="/myaccount/your-bill-explained/" title="Understanding your bill" aria-label="Understanding your bill" data-submenu="id-understanding-your-bill"> 421 Understanding your bill 422 </a> 423</div> 424 425 426 427 428<div class="mega-submenu-link position-static"> 429 <a href="/myaccount/high-bills/" title="Is your bill high?" aria-label="Is your bill high?" data-submenu="id-is-your-bill-high"> 430 Is your bill high? 431 </a> 432</div> 433 434 435 436 437<div class="mega-submenu-link position-static"> 438 <a href="/myaccount/charges/" title="Our charges" aria-label="Our charges" data-submenu="id-our-charges"> 439 Our charges 440 </a> 441</div> 442 443 444 445 446<div class="mega-submenu-link position-static"> 447 <a href="/myaccount/billing_feedback/" title="Feedback on our billing services" aria-label="Feedback on our billing services" data-submenu="id-feedback-on-our-billing-services"> 448 Feedback on our billing services 449 </a> 450</div> 451 452 453 </div> 454 </div> 455 </div> 456 </div> 457 </div> 458 459 460 <div class="mega-menu-services position-static arrow-link" data-menu="id-water-meters"> 461 <a href="javascript:void(0)" aria-label="Water meters" title="Water meters" class="mega-menu-link"> 462 <div class="menu-title">Water meters</div> 463 <p class="menu-content"> Find out if a meter can save you money, apply online, give a reading, and how to find your meter. </p> 464 </a> 465 </div> 466 <div class="secondary-menu"> 467 <div class="id-water-meters secondary-menu-item"> 468 <a href="javascript:void(0)" class="secondary-goBack"> 469 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 470 Return 471 </a> 472 <div class="row"> 473 <div class="col-md-6 mega-submenu-list"> 474 <div class="sec-mega-submenu-services"> 475 <div class="menu-title">Water meters</div> 476 <p class="menu-content"> 477 Find out if a meter can save you money, apply online, give a reading, and how to find your meter. 478 </p> 479 </div> 480 481 </div> 482 <div class="col-md-6 mega-submenu-links"> 483 <div class="submenu-link-list"> 484 485 486 487 488<div class="mega-submenu-link position-static"> 489 <a href="/myaccount/water-meters/usage-calculator/" title="Usage calculator" aria-label="Usage calculator" data-submenu="id-usage-calculator"> 490 Usage calculator 491 </a> 492</div> 493 494 495 496 497<div class="mega-submenu-link position-static"> 498 <a href="/myaccount/water-meters/apply-for-a-meter/" title="Ap
498ply for a meter" aria-label="Apply for a meter" data-submenu="id-apply-for-a-meter"> 499 Apply for a meter 500 </a> 501</div> 502 503 504 505 506<div class="mega-submenu-link position-static"> 507 <a href="/myaccount/water-meters/smart-water-meters/" title="Smart water meters" aria-label="Smart water meters" data-submenu="id-smart-water-meters"> 508 Smart water meters 509 </a> 510</div> 511 512 513 514 515<div class="mega-submenu-link position-static"> 516 <a href="/give-a-meter-reading/" title="Give a meter reading" aria-label="Give a meter reading" data-submenu="id-give-a-meter-reading"> 517 Give a meter reading 518 </a> 519</div> 520 521 522 523 524<div class="mega-submenu-link position-static"> 525 <a href="/myaccount/water-meters/reading-your-meter/" title="How to find your meter" aria-label="How to find your meter" data-submenu="id-how-to-find-your-meter"> 526 How to find your meter 527 </a> 528</div> 529 530 531 </div> 532 </div> 533 </div> 534 </div> 535 </div> 536 537 538 <div class="mega-menu-services position-static arrow-link" data-menu="id-moving-home"> 539 <a href="javascript:void(0)" aria-label="Moving home" title="Moving home" class="mega-menu-link"> 540 <div class="menu-title">Moving home</div> 541 <p class="menu-content"> If you're a new or existing customer, student, or landlord, letting us know you're moving is easy. 
 </p> 542 </a> 543 </div> 544 <div class="secondary-menu"> 545 <div class="id-moving-home secondary-menu-item"> 546 <a href="javascript:void(0)" class="secondary-goBack"> 547 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 548 Return 549 </a> 550 <div class="row"> 551 <div class="col-md-6 mega-submenu-list"> 552 <div class="sec-mega-submenu-services"> 553 <div class="menu-title">Moving home</div> 554 <p class="menu-content"> 555 If you're a new or existing customer, student, or landlord, letting us know you're moving is easy. 
 556 </p> 557 </div> 558 559 </div> 560 <div class="col-md-6 mega-submenu-links"> 561 <div class="submenu-link-list"> 562 563 564 565 566<div class="mega-submenu-link position-static"> 567 <a href="/moving/?action=existingcustomer" title="I'm already a customer" aria-label="I'm already a customer" data-submenu="id-i-m-already-a-customer"> 568 I'm already a customer 569 </a> 570</div> 571 572 573 574 575<div class="mega-submenu-link position-static"> 576 <a href="/moving/move-in-page/?step=1" title="I'm a new customer" aria-label="I'm a new customer" data-submenu="id-i-m-a-new-customer"> 577 I'm a new customer 578 </a> 579</div> 580 581 582 583 584<div class="mega-submenu-link position-static"> 585 <a href="/moving/landlords/" title="I'm a landlord" aria-label="I'm a landlord" data-submenu="id-i-m-a-landlord"> 586 I'm a landlord 587 </a> 588</div> 589 590 591 592 593<div class="mega-submenu-link position-static"> 594 <a href="/moving/students/" title="I'm a student" aria-label="I'm a student" data-submenu="id-i-m-a-student"> 595 I'm a student 596 </a> 597</div> 598 599 600 601 602<div class="mega-submenu-link position-static"> 603 <a href="/moving/moving-day-checklist/" title="Moving day checklist" aria-label="Moving day checklist" data-submenu="id-moving-day-checklist"> 604 Moving day checklist 605 </a> 606</div> 607 608 609 610 611<div class="mega-submenu-link position-static"> 612 <a href="/our-region/supply-area/" title="Check if we supply your water" aria-label="Check if we supply your water" data-submenu="id-check-if-we-supply-your-water"> 613 Check if we supply your water 614 </a> 615</div> 616 617 618 </div> 619 </div> 620 </div> 621 </div> 622 </div> 623 </div> 624 </div> 625 </div> 626 <div class="col-md-4 promo-items"> 627 <a class="menu-title-link" aria-label="Your 2026 bill explained" href="/myaccount/your-bill/"> 628 <div class="card"> 629 <div class="promo-img"> 630 <img src="/globalassets/customer-images/digital-images/person-using-app-2.jpg" class="card-img-top" alt="Your 2026 bill explained"> 631 </div> 632 <div class="card-body"> 633 <div class="text-content"> 634 <div class="menu-title-links"> 635 <div class="menu-title">Your 2026 bill explained</div> 636 </div> 637 <p class="menu-content"> 638 If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place. 639 </p> 640 </div> 641 <div class="bottom-arrow-wrap"> 642 <div class="arrow-link"></div> 643 </div> 644 </div> 645 </div> 646 </a> 647 </div> 648 </div> 649 </div> 650 </div> 651 </div> 652 653 <div class="nav-item dropdown dropdown-mega position-static "> 654 <a href="javascript:void(0)" class="nav-link nav-header-link dropdown-toggle" aria-current="page" role="button" data-bs-toggle="dropdown" data-bs-auto-close
654="outside" aria-label="Help and support" title="Help and support" aria-expanded="false"> 655 <i class="fa-solid fa-angle-left fa-arrow-mobile hidden" aria-hidden="true"></i> 656 Help and support 657 <i class="fa-solid fa-arrow-right fa-arrow-mobile" aria-hidden="true"></i> 658 </a> 659 660 <div class="dropdown-menu dropdown-items w-100"> 661 <div class="container"> 662 <div class="row"> 663 <div class="col-md-8 menu-wrapper"> 664 <div class="primary-menu"> 665 <div class="menu-items"> 666 667 668 669 <div class="mega-menu-services position-static arrow-link" data-menu="id-water"> 670 <a href="javascript:void(0)" aria-label="Water" title="Water" class="mega-menu-link"> 671 <div class="menu-title">Water</div> 672 <p class="menu-content"> If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water. </p> 673 </a> 674 </div> 675 <div class="secondary-menu"> 676 <div class="id-water secondary-menu-item"> 677 <a href="javascript:void(0)" class="secondary-goBack"> 678 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 679 Return 680 </a> 681 <div class="row"> 682 <div class="col-md-6 mega-submenu-list"> 683 <div class="sec-mega-submenu-services"> 684 <div class="menu-title">Water</div> 685 <p class="menu-content"> 686 If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water. 687 </p> 688 </div> 689 690 </div> 691 <div class="col-md-6 mega-submenu-links"> 692 <div class="submenu-link-list"> 693 694 695 696 697<div class="mega-submenu-link position-static"> 698 <a href="/help-and-support/water/no-water/" title="No water" aria-label="No water" data-submenu="id-no-water"> 699 No water 700 </a> 701</div> 702 703 704 705 706<div class="mega-submenu-link position-static"> 707 <a href="/help-and-support/water/water-pressure/" title="Water pressure" aria-label="Water pressure" data-submenu="id-water-pressure"> 708 Water pressure 709 </a> 710</div> 711 712 713 714 715<div class="mega-submenu-link position-static"> 716 <a href="javascript:void(0)" class="mega-menu-links arrow-icon" title="Water quality" aria-label="Water quality" data-submenu="id-water-quality"> 717 Water quality 718 </a> 719</div> 720 721 <div class="tertiary-menu"> 722 <div class="id-water-quality tertiary-menu-item"> 723 <a href="javascript:void(0)" class="tertiary-goBack"> 724 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 725 Return 726 </a> 727 <div class="row"> 728 <div class="col-md-6 mega-submenu-list"> 729 <div class="tert-mega-submenu-services"> 730 <div class="menu-title">Water quality</div> 731 <p class="menu-content"> If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

 </p> 732 </div> 733 </div> 734 <div class="col-md-6 mega-submenu-links position-static"> 735 <ul> 736 <li> 737 <a href="/check-your-area/" class="submenu-link" title="Check your water quality" aria-label="Check your water quality">Check your water quality</a> 738 </li> 739 <li> 740 <a href="/help-and-support/water/water-quality/discolouration/" class="submenu-link" title="Discoloured water" aria-label="Discoloured water">Discoloured water</a> 741 </li> 742 <li> 743 <a href="/help-and-support/water/water-quality/taste-smells/" class="submenu-link" title="Tastes and smells" aria-label="Tastes and smells">Tastes and smells</a> 744 </li> 745 <li> 746 <a href="/help-and-support/water/water-quality/hard-water/" class="submenu-link" title="Hard
746water" aria-label="Hard water">Hard water</a> 747 </li> 748 <li> 749 <a href="/help-and-support/water/water-quality/biofilm/" class="submenu-link" title="Mould and biofilm" aria-label="Mould and biofilm">Mould and biofilm</a> 750 </li> 751 <li> 752 <a href="/help-and-support/water/water-quality/lead-pipes/" class="submenu-link" title="Lead pipes" aria-label="Lead pipes">Lead pipes</a> 753 </li> 754 <li> 755 <a href="/help-and-support/water/water-quality/fluoride/" class="submenu-link" title="Fluoride" aria-label="Fluoride">Fluoride</a> 756 </li> 757 <li> 758 <a href="/help-and-support/water/water-quality/mains-flushing/" class="submenu-link" title="Mains flushing" aria-label="Mains flushing">Mains flushing</a> 759 </li> 760 </ul> 761 </div> 762 </div> 763 </div> 764 </div> 765 766 767 768<div class="mega-submenu-link position-static"> 769 <a href="javascript:void(0)" class="mega-menu-links arrow-icon" title="Leaks" aria-label="Leaks" data-submenu="id-leaks"> 770 Leaks 771 </a> 772</div> 773 774 <div class="tertiary-menu"> 775 <div class="id-leaks tertiary-menu-item"> 776 <a href="javascript:void(0)" class="tertiary-goBack"> 777 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 778 Return 779 </a> 780 <div class="row"> 781 <div class="col-md-6 mega-submenu-list"> 782 <div class="tert-mega-submenu-services"> 783 <div class="menu-title">Leaks</div> 784 <p class="menu-content"> Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them. </p> 785 </div> 786 </div> 787 <div class="col-md-6 mega-submenu-links position-static"> 788 <ul> 789 <li> 790 <a href="/help-and-support/report-a-problem/" class="submenu-link" title="Report a leak" aria-label="Report a leak">Report a leak</a> 791 </li> 792 <li> 793 <a href="/help-and-support/water/leaks/self-leak-test/" class="submenu-link" title="Check for leaks in your home" aria-label="Check for leaks in your home">Check for leaks in your home</a> 794 </li> 795 <li> 796 <a href="/help-and-support/water/leaks/leaky-loos/" class="submenu-link" title="Check for toilet leaks" aria-label="Check for toilet leaks">Check for toilet leaks</a> 797 </li> 798 <li> 799 <a href="/help-and-support/water/leaks/leak-allowance/" class="submenu-link" title="Apply for a leak allowance" aria-label="Apply for a leak allowance">Apply for a leak allowance</a> 800 </li> 801 <li> 802 <a href="/help-and-support/water/leaks/fixing-leaks/" class="submenu-link" title="How we fix leaks" aria-label="How we fix leaks">How we fix leaks</a> 803 </li> 804 <li> 805 <a href="/business/leaks/" class="submenu-link" title="Leak advice for businesses" aria-label="Leak advice for businesses">Leak advice for businesses</a> 806 </li> 807 </ul> 808 </div> 809 </div> 810 </div> 811 </div> 812 813 814 815<div class="mega-submenu-link position-static"> 816 <a href="/help-and-support/water/saving-water/" title="Save water" aria-label="Save water" data-submenu="id-save-water"> 817 Save water 818 </a> 819</div> 820 821 822 823 824<div class="mega-submenu-link position-static"> 825 <a href="/help-and-support/water/water-resources/" title="Water resources" aria-label="Water resources" data-submenu="id-water-resources"> 826 Water resources 827 </a> 828</div> 829 830 831 </div> 832 </div> 833 </div> 834 </div> 835 </div> 836 837 838 <div class="mega-menu-services position-static arrow-link" data-menu="id-wastewater"> 839 <a href="javascript:void(0)" aria-label="Wastewater" title="Wastewater" class="mega-menu-link"> 840 <div class="menu-title">Wastewater</div> 841 <p class="menu-content"> If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear. </p> 842 </a> 843 </div> 844 <div class="secondary-menu"> 845 <div class="id-wastewater secondary-menu-item"> 846 <a href="javascript:void(0)" class="secondary-goBack"> 847 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 848 Return 849 </a> 850 <div class="row"> 851 <div class="col-md-6 mega-submenu-list"> 852 <div class="sec-mega-submenu-services"> 853 <div class="menu-title">Wastewater</div> 854 <p class="menu-content"> 855 If you have a blocked drain, experiencing sewer flooding, or want to know which pipes you're responsible for with tips on keeping them clear. 856 </p> 857 </div> 858 859 </div> 860 <div class="col-md-6 mega-submenu-links"> 861 <div class="submenu-link-list"> 862 863 864 865 866<div class="mega-submenu-link position-static"> 867 <a href="/help-and-support/wastewater/sewer-flooding/" title="Sewer flooding" aria-label="Sewer flooding" data-submenu="id-sewer-flooding"> 868 Sewer flooding 869 </a> 870</div> 871 872 873 874 875<div class="mega-submenu-link position-static"> 876 <a href="/help-and-support/wastewater/blocked-drains/" title="Blocked drains" aria-label="Blocked drains" data-submenu="id-blocked-drains"> 877 Blocked drains 878 </a> 879</div> 880 881 882 883 884<div class="mega-submenu-link position-static"> 885 <a href="/help-and-support/wastewater/sewerage-ownership/" title="Sewer pipe responsibility" aria-label="Sewer pipe responsibility" data-submenu="id-sewer-pipe-responsibility"> 886 Sewer pipe responsibility 887 </a> 888</div> 889 890 891 892 893<div class="mega-submenu-link position-static"> 894 <a href="/help-and-support/wastewater/bin-the-wipe/" title="Bin the wipe" aria-label="Bin the wipe" data-submenu="id-bin-the-wipe"> 895 Bin the wipe 896 </a> 897</div> 898 899 900 901 902<div class="mega-submenu-link position-static"> 903 <a href="/help-and-support/wastewater/fats-oils-and-grease/" title="Fats, oil and grease" aria-label="Fats, oil and grease" data-submenu="id-fats-oil-and-grease"> 904 Fats, oil and grease 905 </a> 906</div> 907 908 909 910 911<div class="mega-submenu-link position-static"> 912 <a href="/our-region/coasts-and-rivers/about-storm-overflows/" title="Storm overflows" aria-label="Storm overflows" data-submenu="id-storm-overflows"> 913 Storm overflows 914 </a> 915</div> 916 917 918 919 920<div class="mega-submenu-link position-static"> 921 <a href="/help-and-support/wastewater/rodents/" title="Rodents" aria-label="Rodents" data-submenu="id-rodents"> 922 Rodents 923 </a> 924</div> 925 926 927 928 929<div class="mega-submenu-link position-static"> 930 <a href="/help-and-support/wastewater/managing_rainwater/" title="Managing rainwater" aria-label="Managing rainwater" data-submenu="id-managing-rainwater"> 931 Managing rainwater 932 </a> 933</div> 934 935 936 937 938<div class="mega-submenu-link position-static"> 939 <a href="javascript:void(0)" class="mega-menu-links arrow-icon" title="Misconnections " aria-label="Misconnections " data-submenu="id-misconnections"> 940 Misconnections 941 </a> 942</div> 943 944 <div class="tertiary-menu"> 945 <div class="id-misconnections tertiary-menu-item"> 946 <a href="javascript:void(0)" class="tertiary-goBack"> 947 <i class="fa-solid fa-angle-left" aria-hidden="true"></i> 948 Return 949 </a> 950 <div class="row"> 951 <div class="col-md-6 mega-submenu-list"> 952 <div class="tert-mega-submenu-services"> 953 <div class="menu-title">Misconnections </div> 954 <p class="menu-content"> Plumbing and drainage misconnections can pollute rivers and beaches. 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2255communities" title="Investing in our communities" class="mega-menu-link"> 2256 <div class="menu-title">Investing in our communities</div> 2257 <p class="menu-content"> Find out about projects taking place in your area. </p> 2258 </a> 2259 </div> 2260 </div> 2261 </div> 2262 </div> 2263 <div class="col-md-4 promo-items"> 2264 <a class="menu-title-link" aria-label="Kielder Waterside" href="/our-region/days-out/"> 2265 <div class="card"> 2266 <div class="promo-img"> 2267 <img src="/globalassets/visit-kielder/stay/kielder-waterside-lodges/kielder-lodges---medium-promo.png" class="card-img-top" alt="Kielder Waterside"> 2268 </div> 2269 <div class="card-body"> 2270 <div class="text-content"> 2271 <div class="menu-title-links"> 2272 <div class="menu-title">Kielder Waterside</div> 2273 </div> 2274 <p class="menu-content"> 2275 Our luxury lodges in Northumberland are the perfect setting for your next holiday. 2276 </p> 2277 </div> 2278 <div class="bottom-arrow-wrap"> 2279 <div class="arrow-link"></div> 2280 </div> 2281 </div> 2282 </div> 2283 </a> 2284 </div> 2285 </div> 2286 </div> 2287 </div> 2288 </div> 2289 2290 <div class="nav-item nav-search desktop-search d-none d-xl-block"> 2291 <a class="nav-link search-box" href="javascript:void(0)" data-state="false"> 2292 <i class="far fa-search" aria-hidden="true"></i> Search 2293 </a> 2294 </div> 2295 2296 <div class="nav-item header-notification d-none d-xl-block" data-state="false"> 2297 <a class="nav-link" href="/account/?account=notification" aria-label="Notification" title="Notification"><i class="far fa-bell" aria-hidden="true"></i></a> 2298 </div> 2299 2300 <div class="nav-item nav-account"> 2301 <a href="/account/" class="mobile-logout-link" title="My account dashboard" aria-label="My account dashboard"> 2302 My account dashboard 2303 </a> 2304 </div> 2305 2306 <div class="nav-item nav-account"> 2307 <a href="javascript:void(0)" class="nwl-btn nwl-btn-block account-btn user-account-logout" title="Log out" aria-label="Log out"> 2308 <i class="far fa-user-alt"></i> Log out 2309 </a> 2310 <a href="javascript:void(0)" class="mobile-logout-link user-account-logout mobile-user-logout" title="Log out" aria-label="Log out"> 2311 Log out 2312 </a> 2313 </div> 2314 2315 <div class="nav-item reciteme d-xl-none"> 2316 <a class="nav-link" href="javascript:void(0)">Accessibility</a> 2317 </div> 2318 </div> 2319 </div> 2320 2321 <div class="mobile-nav"> 2322 <ul class="navbar-nav navigation-mobile"> 2323 <li class="nav-item active" data-top_level="id-household"> 2324 <a class="nav-link" aria-current="page" href="/" aria-label="Household">Household</a> 2325 </li> 2326 <li class="nav-item " data-top_level="id-business"> 2327 <a class="nav-link" aria-current="page" href="/business/" aria-label="Business">Business</a> 2328 </li> 2329 <li class="nav-item " data-top_level="id-building-and-developing"> 2330 <a class="nav-link" aria-current="page" href="/developers/" aria-label="Building and developing">Building and developing</a> 2331 </li> 2332 <li class="nav-item " data-top_level="id-group"> 2333 <a class="nav-link" aria-current="page" href="https://www.nwg.co.uk/" target="_blank" aria-label="Group">Group</a> 2334 </li> 2335 </ul> 2336 </div> 2337 <div class="search-bar search-bar-desktop" style="display:none"> 2338 <div class="container"> 2339 <form class="d-flex search-Form justify-content-center align-items-center" method="post" role="search"> 2340 <button type="submit" class="searchButton" aria-label="Search">
2341 <span><i class="far fa-search" aria-hidden="true"></i></span> 2342 </button> 2343 <input id="header-search-query" class="form-control searchQuery mx-2" type="text" name="search-query-desktop" aria-label="Search" placeholder=" What are you looking for?" title="Search" autocomplete="off" role="combobox" aria-controls="header-search-query-list" aria-haspopup="listbox" aria-expanded="false" /> 2344 <span class="search-close"><i class="fa-regular fa-xmark close-search" role="presentation" aria-label="Search"></i></span> 2345 <label for="header-search-query" hidden>Search</label> 2346 <input name="__RequestVerificationToken" type="hidden" value="CfDJ8A4jknbmdYZGu6YIxaZ_itW_weW3So1S3JUAPJD2zuDWKCy7rONh_EacLlgCofjsFqXVdRYCLwIuIoxinUvuBsXrEasICX_s7m5yg72YhliIIFQqbkaj9kvuut18HdR3r-V84QvVI_FRpicqpvEbGoY" /></form> 2347 2348 <div class="search-box-desktop"> 2349 </div> 2350 </div> 2351 </div> 2352 2353 </div> 2354 2355 <div class="collapse mega-menu justify-content-end" id="navbarUserNavigationMobile"> 2356 <div class="mobile-user-nav d-xl-none"> 2357 <div class="navbar-nav ms-auto mb-2 mb-lg-0 mega-menu-list"> 2358 </div> 2359 </div> 2360 </div> 2361 </div> 2362 </nav> 2363 2364 </header> 2365 </div> 2366</div> 2367 <div id="maincontent" class="wrapper-body"> 2368 2369<div class="login-page"> 2370 <div class="account-page"> 2371 <div class="container"> 2372 <div class="account-form"> 2373 <ul class="nb-tabs"> 2374 <li><a href="/login/" data-content="account-login" class="active">Log in</a></li> 2375 <li><a href="/register/" data-content="account-create">Create an account</a></li> 2376 </ul> 2377 <div class="tabs-content"> 2378 <div class="tabs-item login show" id="account-login"> 2379 <div class="account-teaser login-teaser"> 2380 <h1 class="small-h1">Log in</h1> 2381 </div> 2382 <div class="account-teaser move-home hidden"> 2383 <h1 class="small-h1 move-home">Moving home</h1> 2384 <p class="move-home">Moving home isn't easy, but telling us about it is</p> 2385 2386<div class="required-indicator"> 2387 <div class="required">Indicates a required field</div> 2388</div> 2389 2390 </div> 2391 <div class="account-teaser pay-your-bill hidden"> 2392 <div class="account-teaser no-teaser"> 2393 <h1 class="small-h1">Pay your bill</h1> 2394 <div class="no-padding"> 2395 2396Online payments are quick and secure. To make a payment, you can either log in, or select "I don't have an online account".</div> 2397 </div> 2398 <div class="form-row wp-forms-payment"> 2399 <ul> 2400 <li> 2401 2402 <img src="/globalassets/customer-images/bills-and-payment-images/10-0x50-c-default.png" alt="Visa debit logo" /> 2403 </li> 2404 <li> 2405 2406 <img src="/globalassets/customer-images/bills-and-payment-images/visa-0x50-c-default.png" alt="visa logo" /> 2407 </li> 2408 <li> 2409 2410 <img src="/globalassets/customer-images/bills-and-payment-images/mastercard-1-0x50-c-default.png" alt="mastercard logo" /> 2411 </li> 2412 <li> 2413 <img src="/globalassets/customer-images/apple-pay-badge.png" alt="Apple pay icon" class="apple-pay-img-icon"> 2414 </li> 2415 <li> 2416 <img src="/globalassets/customer-images/icons/gpay_acceptance_mark_800.png" alt="Google Pay" class="google-pay-img-icon"> 2417 </li> 2418 </ul> 2419 2420<div class="required-indicator"> 2421 <div class="required">Indicates a required field</div> 2422</div> 2423 2424 </div> 2425 </div> 2426 <div class="redesign-login-container"> 2427 <div class="login-form-section"> 2428 <div class="mb-56 text-center"> 2429<div class="required-indicator"> 2430 <div class="required">Indicates a required field</div> 2431</div> 2432</div> 2433 <form method="post" action="" autocomplete="nope" id="loginForm"> 2434 <div class="form-row"> 2435 <div class="form-group"> 2436 <input id="email" class="form-control email" type="email" autocomplete="on" aria-describedby="email-error" maxlength="254" /> 2437 <label class="form-lable required" for="email">Email address</label>
2438 <span class="form-line"></span> 2439 <span class="form-error" id="email-error"></span> 2440 <div class="nb-tooltip"> 2441 <a href="javascript:void(0)" class="tooltip-btn" aria-label="The email you used to create your online account" title="Open Tooltip"> 2442 <i class="fal fa-info-circle"></i> 2443 </a> 2444 <div class="tooltip-inner"> 2445 <span class="tooltip-label">The email you used to create your online account</span> 2446 <a href="javascript:void(0)" class="tooltip-close" aria-label="Close Tooltip" title="Close Tooltip"> 2447 <i class="fal fa-times"></i> 2448 </a> 2449 </div> 2450 </div> 2451 </div> 2452 </div> 2453 <div class="form-row"> 2454 <div class="form-group"> 2455 <input id="password" class="form-control loginpassword" type="password" name="password" title="Password" autocomplete="off" aria-describedby="password-error" /> 2456 <label class="form-lable required" for="password">Password</label> 2457 <span class="password-dot"></span> 2458 <span class="form-line"></span> 2459 <a href="javascript:void(0)" class="form-show">Show Password</a> 2460 <span class="form-error" id="password-error"></span> 2461 <div class="nb-tooltip"> 2462 <a href="javascript:void(0)" class="tooltip-btn" aria-label="Passwords are case sensitive" title="Open Tooltip"> 2463 <i class="fal fa-info-circle"></i> 2464 </a> 2465 <div class="tooltip-inner"> 2466 <span class="tooltip-label">Passwords are case sensitive</span> 2467 <a href="javascript:void(0)" class="tooltip-close" aria-label="Close Tooltip" title="Close Tooltip"> 2468 <i class="fal fa-times"></i> 2469 </a> 2470 </div> 2471 </div> 2472 </div> 2473 </div> 2474 <div class="form-row row-remember"> 2475 <label class="form-checkbox" for="remember-me-label"> 2476 <input type="checkbox" id="remember-me-label" title="Remember me" name="existing-nwl" /> 2477 <span class="checkbox"><i class="far fa-check"></i></span> 2478 <span class="checkbox-label">Remember me</span> 2479 </label> 2480 </div> 2481 <div class="form-recaptcha"> 2482 <label for="g-recaptcha-response" class="ui-helper-hidden-accessible">aria-hidden=true</label> 2483 <button class="nb-btn nb-btn-block g-recaptcha login-btn" 2484 data-sitekey="6LcberwUAAAAAPYcmYnENNS1cJHB5eXjtbzYze6U" 2485 data-callback="onSubmit"> 2486 Log in 2487 </button> 2488 </div> 2489 <div class="form-btn"> 2490 <button class="nb-btn nb-btn-block login-btn" type="submit" id="recaptcha-demo-submit">Log in</button> 2491 </div> 2492 <input type="hidden" name="gRecaptchaResponse" id="gRecaptchaResponse" value="" /> 2493 <div class="form-link text-center login-emailMeOneTimeLink mt-0 mb-0"> 2494 <a href="javascript:void(0)" class="nb-btn-link" title="Email me a link to log in"></a> 2495 </div> 2496 <div class="form-link text-center login-forgotLink hidden mt-0 mb-0"> 2497 <a href="/login/forgot-password/" class="nb-btn-link">I've forgotten my email/password</a> 2498 </div> 2499 <div class="form-link text-center move-home hidden"> 2500 <a href="/login/forgot-password/" class="nb-btn-link">I've forgotten my email/password</a> 2501 </div> 2502 <div class="form-btn pay-your-bill hidden"> 2503 <button class="nb-btn nb-btn-block nb-btn-outline btn-idont-account" type="submit">I don't have an online account</button> 2504 </div> 2505 <div class="pay-your-bill hidden"> </div> 2506 <input name="__RequestVerificationToken" type="hidden" value="CfDJ8A4jknbmdYZGu6YIxaZ_itW_weW3So1S3JUAPJD2zuDWKCy7rONh_EacLlgCofjsFqXVdRYCLwIuIoxinUvuBsXrEasICX_s7m5yg72YhliIIFQqbkaj9kvuut18HdR3r-V84QvVI_FRpicqpvEbGoY" /></form> 2507 <div class="account__box bg__box text-center pay-your-bill hidden"> 2508 <div class="sub-title">Don't have an online account?</div> 2509 <div> 2510 2511Paying your bills online is great, but paying them with an online account is even better. All you need to do is set a password.</div> 2512 <div class="form-btn"> 2513 <button class="nb-btn nb-btn-block btn-create-an-account">Create an online account</button> 2514 </div> 2515 </div> 2516 </div> 2517 </div> 2518 </div> 2519 </div> 2520 </div> 2521 </div> 2522 </div> 2523 <div class="alert_window loginAlert"> 2524 <div class="alert__block"> 2525 <div class="container"> 2526 <div class="alert__label"> 2527 <i class="fas fa-exclamation-triangle"></i> 2528 </div> 2529 <div class="login-error invalid-password-error-alert hidden"> 2530 <div class="alert__content"> 2531 <h6> Log in unsuccessful</h6> 2532 <div class="invalid-password-message"></div> 2533 </div> 2534 <div class="login-btns"> 2535 <div class="form-btn displayflex-column"> 2536 <div class="nb-col-6"> 2537 <a class="nb-btn nb-btn-block return-to-login" aria-label="Return to Log in">Return to Log in</a> 2538 </div> 2539 <div class="nb-col-6"> 2540 <a href="/login/forgot-password/" class="nb-btn nb-btn-block forgot-my-password" rel="noopener noreferrer" aria-label=" Forgot my password"> Forgot my password</a> 2541 </div> 2542 </div> 2543 </div> 2544 </div> 2545 2546 <div class="login-error invalid-email-alert hidden"> 2547 <div class="alert__content"> 2548 <h6> Email address not recognised</h6> 2549 <div class="invalid-email-message"></div> 2550 </div> 2551 <div class="login-btns"> 2552 <div class="form-btn displayflex-column"> 2553 <div class="nb-col-6"> 2554 <a class="nb-btn nb-btn-block return-to-login" aria-label="Return to Log in">Return to Log in</a> 2555 </div> 2556 <div class="nb-col-6"> 2557 <a href="/register/" class="nb-btn nb-btn-block" rel="noopener noreferrer" aria-label="
2557Create an online account"> Create an online account</a> 2558 </div> 2559 <div class="nb-col-6"> 2560 <a href="/login/forgot-email/" class="nb-btn nb-btn-block" rel="noopener noreferrer" aria-label=" I forgot my email"> I forgot my email</a> 2561 </div> 2562 </div> 2563 </div> 2564 </div> 2565 <div class="login-error region-login-error-alert hidden"> 2566 <div class="alert__content"> 2567 <h6>Log in unsuccessful</h6> 2568 <div class="region-login-error-message"></div> 2569 </div> 2570 <div class="login-btns"> 2571 <div class="form-btn displayflex-column"> 2572 <div class="nb-col-6"> 2573 <a class="nb-btn nb-btn-block return-to-login" aria-label="Return to Log in">Return to Log in</a> 2574 </div> 2575 <div class="nb-col-6"> 2576 <a href="https://www.eswater.co.uk/login/" class="nb-btn nb-btn-block other-region-url" target="_blank" rel="noopener noreferrer" aria-label="Go to Essex & Suffolk Water">Go to Essex & Suffolk Water</a> 2577 </div> 2578 </div> 2579 </div> 2580 </div> 2581 <div class="login-error other-login-error-alert hidden"> 2582 <div class="alert__content"> 2583 <h6> Log in unsuccessful</h6> 2584 <div class="other-login-error-message"></div> 2585 </div> 2586 <div class="login-btns"> 2587 <div class="form-btn"> 2588 <div class="nb-col-6"> 2589 <a class="nb-btn nb-btn-block return-to-login" aria-label="Return to Log in">Return to Log in</a> 2590 </div> 2591 </div> 2592 </div> 2593 </div> 2594 <div class="login-error account-lockout-alert hidden"> 2595 <div class="alert__content"> 2596 <h6>Account locked</h6> 2597 <div class="lockout-error-message"></div> 2598 </div> 2599 <div class="login-btns"> 2600 <div class="form-btn displayflex-column"> 2601 <div class="nb-col-6"> 2602 <button class="nb-btn nb-btn-block">Return to Log in</button> 2603 </div> 2604 <div class="nb-col-6"> 2605 <a href="/login/forgot-password/" class="nb-btn nb-btn-block forgot-my-password" rel="noopener noreferrer" aria-label=" Forgot my password"> Forgot my password</a> 2606 </div> 2607 </div> 2608 </div> 2609 </div> 2610 </div> 2611 </div> 2612 </div> 2613 <div class="login-content"> 2614 2615 2616 </div> 2617</div> 2618<input type="hidden" value="/verification/verify-email-page/" id="verifyEmailPageUrl" /> 2619 2620<div class="alert_window emailMeOneTimeLinkAlert"> 2621 <div class="alert__block"> 2622 <div class="container alert-container pb-40 pt-0"> 2623 <div class="close-icon nb-btn" role="button" aria-label="Close button"><i class="fas fa-times"></i></div> 2624 <div class="account-teaser"> 2625 <h4>Struggling to log in to your account?</h4> 2626 <p>Just enter your email address and we will send you a 'One click' link that will give you access to your account </p> 2627 2628<div class="required-indicator"> 2629 <div class="required">Indicates a required field</div> 2630</div> 2631 2632 </div> 2633 <form method="post" action="" autocomplete="nope" id="emailMeOneTimeLoginForm"> 2634 <div class="form-row"> 2635 <div class="form-group"> 2636 <input id="emailOneTimeLogin" class="form-control email" type="email" name="email" value="" autocomplete="nope" aria-describedby="emailOneTimeLogin-error" maxlength="254" /> 2637 <label class="form-lable required" for="emailOneTimeLogin">Email address </label>
2638 <span class="form-line"></span> 2639 <span class="form-error" id="emailOneTimeLogin-error"></span> 2640 </div> 2641 </div> 2642 <div class="form-btn mb-0"> 2643 <button class="nb-btn nb-btn-block send-btn">Send email </button> 2644 </div> 2645 <input name="__RequestVerificationToken" type="hidden" value="CfDJ8A4jknbmdYZGu6YIxaZ_itW_weW3So1S3JUAPJD2zuDWKCy7rONh_EacLlgCofjsFqXVdRYCLwIuIoxinUvuBsXrEasICX_s7m5yg72YhliIIFQqbkaj9kvuut18HdR3r-V84QvVI_FRpicqpvEbGoY" /></form> 2646 </div> 2647 </div> 2648</div> 2649 2650<div class="alert_window alert-style unverified-account-login"> 2651 <div class="alert__block"> 2652 <div class="container"> 2653 <div class="close-icon nb-btn" role="button" aria-label="Close button"> 2654 <i class="fa-regular fa-times"></i> 2655 </div> 2656 <div class="sending-validation-mail"> 2657 <div class="alert__label"> 2658 <i class="fa-regular fa-exclamation-triangle"></i> 2659 </div> 2660 <div class="alert__content"> 2661 <h6>Your email address has not been verified</h6> 2662 <p>To access your account, you need to click the link in the verification email we sent you. Please check your inbox or click the link below to receive a new verification email.</p> 2663<p>If you no longer have access to this email or didn't receive the email, please contact us.</p> 2664 </div> 2665 <div class="profile-btn alert-popup-btn"> 2666 <button class="nb-btn nb-btn-block send-email">Resend verification email</button> 2667 <a href="tel:03457335566" class="nb-btn nb-btn-block"> 2668 Call Us 2669 </a> 2670 </div> 2671 </div> 2672 <div class="success-message hidden"> 2673 <div class="alert__label"> 2674 <i class="fa-regular fa-check-circle"></i> 2675 </div> 2676 <div class="alert__content"> 2677 <h6>Verify your email</h6> 2678 <p><p>We’ve sent a new verification email to <span class="email">#######</span>. Please follow the instructions in the email to verify your account.</p> 2679<p>The link will expire in 24 hours.</p></p> 2680 </div> 2681 <div class="profile-btn alert-popup-btn"> 2682 <a href="/" class="nb-btn nb-btn-block" rel="noreferrer noopener"> 2683 Return to homepage 2684 </a> 2685 </div> 2686 </div> 2687 </div> 2688 </div> 2689</div> 2690 <div class="cssload-container overlay"> 2691 <div class="cssload-whirlpool"></div> 2692 </div> 2693 2694<div class="alert_window unsaved-changes-alert"> 2695 <div class="alert__block"> 2696 <div class="container"> 2697 <div class="alert__label"> 2698 <i class="fas fa-exclamation-triangle"></i> 2699 </div> 2700 <div class="alert__content"> 2701 <h2>Are you sure?</h2> 2702 <p>Changes are waiting to be saved
</p> 2703 </div> 2704 <div class="profile-btn"> 2705 <button class="nb-btn nb-btn-block confirm-btn"> 2706 Continue 2707 </button> 2708 <button class="nb-btn nb-btn-outline nb-btn-block back-btn"> 2709 Go back 2710 </button> 2711 </div> 2712 </div> 2713 </div> 2714</div> 2715 2716<div class="alert_window success remove-priority-services-modal"> 2717 <div class="alert__block"> 2718 <div class="container removepriorityservicesDialog hidden"> 2719 <div class="remove-priority-content"> 2720 <div class="content-area"> 2721 <h2 class="pb-30">Are you sure?</h2> 2722 <p> 2723 This will remove the Priority Services selections for you 2724 </p> 2725 </div> 2726 </div> 2727 <div class="form-btn mb-0"> 2728 <button class="nb-btn nb-btn-block remove-priority-conf-btn mb-20">Confirm</button> 2729 <button class="nb-btn nb-btn-block nb-btn-outline">Go back</button> 2730 </div> 2731 </div> 2732 <div class="container confirm-remove-priority-services hidden "> 2733 <div class="remove-priority-content"> 2734 <div class="content-area remove-psr-success hidden"> 2735 <h6 class="pb-30">Removal confirmed</h6> 2736 2737 2738<p>We have removed you from the Priority Services Register</p> 2739 </div> 2740 <div class="content-area remove-psr-failed hidden"> 2741 <h6 class="pb-30">An error occurred</h6> 2742 2743 2744<p>An error occurred. Please try again.</p> 2745 </div> 2746 </div> 2747 <div class="form-btn mb-0"> 2748 <button class="nb-btn nb-btn-block backto-profile-conf-btn mb-20">Back to My Profile</button> 2749 </div> 2750 </div> 2751 </div> 2752</div> 2753 2754<div class="modal fade custom-video-modal" id="videoModal" tabindex="-1" aria-hidden="true"> 2755 <div class="modal-dialog modal-md modal-sm modal-dialog-centered"> 2756 <div class="modal-content custom-video-content"> 2757 <div class="modal-header"> 2758 <h2 class="modal-heading"><span class="sr-only visually-hidden">video heading</span></h2> 2759 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"> 2760 <i class="fa fa-times" aria-hidden="true"></i> 2761 </button> 2762 </div> 2763 <div class="modal-body"> 2764 <div class="video-section cookieconsent-optin-statistics"> 2765 <div class="video-player-container"></div> 2766 <div class="video-transcript-container"> 2767 <div class="accordion__block"> 2768 <div class="accordion__item"> 2769 <h3><span class="sr-only visually-hidden">accordion button</span><button><span class="sr-only visually-hidden">accordion button</span></button></h3> 2770 <div class="accordion__content"></div> 2771 </div> 2772 </div> 2773 </div> 2774 </div>
2775 <div class="cookie-setting-message"> 2776 <div class="cookieconsent-optout-statistics"> 2777 <div class="cookie-setting-block"> 2778 <h4><span class="sr-only visually-hidden">cookie setting heading</span> 2779 2780<p>If you can't see the video, please <a class="Cookiebot-renew" href="#">accept statistics-cookies</a> to watch this video.</p></h4> 2781 </div> 2782 </div> 2783 </div> 2784 </div> 2785 </div> 2786 </div> 2787</div> </div> 2788 2789 2790 2791 2792 <footer> 2793 <div class="container"> 2794 <div class="row"> 2795 <div class="menu"> 2796 <div class="col-md-7"> 2797 <ul class="navbar-nav list-unstyled primary-nav"> 2798 2799 2800 2801<li class="nav-item"> 2802 <a class="nav-link" href="javascript:void(0)" title="Help and support"> 2803 Help and support 2804 </a> 2805 2806 2807<ul> 2808 <li> 2809 <a href="/help-and-support/water/" title="Water">Water</a> 2810 </li> 2811 <li> 2812 <a href="/help-and-support/wastewater/" title="Wastewater">Wastewater</a> 2813 </li> 2814 <li> 2815 <a href="/help-and-support/financial-support/" title="Financial support">Financial support</a> 2816 </li> 2817 <li> 2818 <a href="/help-and-support/priority-services/" title="Priority Services">Priority Services</a> 2819 </li> 2820 <li> 2821 <a href="/help-and-support/bereavement/" title="Bereavement support">Bereavement support</a> 2822 </li> 2823 <li> 2824 <a href="/myaccount/water-meters/" title="Water meters">Water meters</a> 2825 </li> 2826 <li> 2827 <a href="/faqs/" title="FAQs">FAQs</a> 2828 </li> 2829</ul></li> 2830 2831<li class="nav-item"> 2832 <a class="nav-link" href="javascript:void(0)" title="Emergencies"> 2833 Emergencies 2834 </a> 2835 2836 2837<ul> 2838 <li> 2839 <a href="/check-your-area/" title="Check your area">Check your area</a> 2840 </li> 2841 <li> 2842 <a href="/help-and-support/report-a-problem/" title="Report a problem">Report a problem</a> 2843 </li> 2844 <li> 2845 <a href="/emergency/emergencyhelplines/" title="Emergency helpline">Emergency helpline</a> 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Once the payment plan is created, we will be in touch to let you know.</p>"},{"Code":"112","Message":"<p>Validation failed</p>"},{"Code":"113","Message":"<p>Sorry, the payment plan could not be completed online, but our colleagues will complete this for you instead. Once the payment plan is created, we will be in touch to let you know.</p>"},{"Code":"114","Message":"<p>Sorry, no information could be found.</p>"},{"Code":"115","Message":"<p>Sorry, we can't process your request online, please call us on 0345 733 5566</p>"},{"Code":"116","Message":"<p>You've already got a Direct Debit plan, but if you think this is incorrect, please get in touch on 0345 733 5566.</p>"},{"Code":"117","Message":"<p>You currently pay through Water Direct, so you're unable to set up a Direct Debit at this time</p>"},{"Code":"119","Message":"<p>Sorry, the payment plan could not be completed online, but our colleagues will complete this for you instead. Once the payment plan is created, we will be in touch to let you know.</p>"},{"Code":"150","Message":"No match for Account Number and Telephone Number"},{"Code":"151","Message":"No match for Property Number and Telephone Number"},{"Code":"152","Message":"<p>The account number and postcode do not match our records, please try again or <a href=\"/link/697ac88441d84dd5bfdb851844d4e644.aspx\" target=\"_blank\" rel=\"noopener\"><strong>click here for help</strong></a></p>"},{"Code":"153","Message":"<p>The account number and postcode do not match our records, please try again or <a href=\"/link/697ac88441d84dd5bfdb851844d4e644.aspx\" target=\"_blank\" rel=\"noopener\"><strong>click here for help</strong></a></p>"},{"Code":"160","Message":"<p>You've already set up a payment plan or Direct Debit for this account, and it is being processed.</p>"},{"Code":"30","Message":"<p>The name and date of birth do not match our records, please try again, or call us on 0345 733 5566</p>"},{"Code":"300","Message":"<p>It looks like you&rsquo;re trying to log in to the Northumbrian Water's website, but your account is with Essex &amp; Suffolk Water. 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