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123How do I change the Forecast Effective Date in a PBS new listing or delist submission?","href":"general\/faq","children":false,"fragment":"86","index":"1","parts":[]}},{"level":"4","headingRef":{"open":false,"level":3,"documenttype":"","uriid":6157,"position":1,"prefix":"","title":"What is âGuarantee of Supplyâ, and what must I do if I cannot (or believe that I will not) fulfil my Guarantee of Supply obligations?","href":"general\/faq","children":false,"fragment":"87","index":"1","parts":[]}},{"level":"4","headingRef":{"open":false,"level":3,"documenttype":"","uriid":6157,"position":1,"prefix":"","title":"Listing a product which contains the same active moiety as an existing pharmaceutical benefit but is a different salt.","href":"general\/faq","children":false,"fragment":"72","index":"1","parts":[]}},{"level":"4","headingRef":{"open":false,"level":3,"documenttype":"","uriid":6157,"position":1,"prefix":"","title":"Listing a product which contains the same active moiety as an existing pharmaceutical benefit but is a different dosage form.","href":"general\/faq","children":false,"fragment":"73","index":"1","parts":[]}},{"level":"4","headingRef":{"open":false,"level":3,"documenttype":"","uriid":6157,"position":1,"prefix":"","title":"What do I need to do if I want to supply a product on the PBS in a different container type to that for which I originally sought PBS listing, e.g. a blister pack instead of, or in addition to, a bottle?","href":"general\/faq","children":false,"fragment":"74","index":"1","parts":[]}},{"level":"4","headingRef":{"open":false,"level":3,"documenttype":"","uriid":6157,"position":1,"prefix":"","title":"What do I need to do if I want to change the ARTG number of a product on the PBS from that for which PBS listing was originally granted?","href":"general\/faq","children":false,"fragment":"75","index":"1","parts":[]}}]}}]}}]}},{"level":"1","documentRef":{"open":false,"level":0,"documenttype":"","uriid":7271,"position":1,"prefix":"","title":"Committees","href":"browse\/committees","children":true,"fragment":"1","index":"1","parts":[{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":7271,"position":1,"prefix":"","title":"Working Groups","href":"browse\/committees","children":false,"fragment":"3","index":"1","parts":[]}}]}},{"level":"1","documentRef":{"open":false,"level":0,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Contact","href":"contacts\/pbs-contacts","children":true,"fragment":"1","index":"1","parts":[{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"PBS Information Line","href":"contacts\/pbs-contacts","children":false,"fragment":"17","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Enquiries from the media","href":"contacts\/pbs-contacts","children":false,"fragment":"18","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"PBS email address","href":"contacts\/pbs-contacts","children":false,"fragment":"19","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Subscribe to PBS News Updates","href":"contacts\/pbs-contacts","children":false,"fragment":"20","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"General or concessional status?","href":"contacts\/pbs-contacts","children":false,"fragment":"21","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"
123Veteransâ pharmaceutical entitlements","href":"contacts\/pbs-contacts","children":false,"fragment":"22","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"The regulation of medicines and medical devices in Australia","href":"contacts\/pbs-contacts","children":false,"fragment":"23","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Medicare cards","href":"contacts\/pbs-contacts","children":false,"fragment":"24","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"National Medicines Policy (NMP)","href":"contacts\/pbs-contacts","children":false,"fragment":"25","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"ACPA","href":"contacts\/pbs-contacts","children":false,"fragment":"26","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Ministerial Discretion on Pharmacy Location","href":"contacts\/pbs-contacts","children":false,"fragment":"27","index":"1","parts":[]}},{"level":"2","headingRef":{"open":false,"level":1,"documenttype":"","uriid":3790,"position":1,"prefix":"","title":"Travelling Overseas with PBS Medicine","href":"contacts\/pbs-contacts","children":false,"fragment":"2","index":"1","parts":[]}}]}}]}}}" :uriid="3790"></toc> 124 </aside> 125 </div> 126 <div class="col-xs-12 col-md-8 col-md-pull-4"> 127 <section id="section-3790-1-3790" class="row ps-section section-no-title"> 128 <div id="3790-1" class="psml-fragment col-xs-12"> 129 <h1 class=" h1" id="toc-3790-1-1" data-prefix="">PBS Contacts</h1> 130 </div> 131 </section> 132 <section id="section-3790-2-3790" class="row ps-section section-no-title"> 133 <div id="3790-15" class="psml-fragment col-xs-12"></div> 134 <div id="3790-16" class="psml-fragment col-xs-12"> 135 <div data-label="callout" class="au-callout"> 136 137 <ul> 138 <li><a href="consumer" class="xref">Contacts for Consumers</a></li> 139 <li><a href="healthpro" class="xref">Contacts for Health Professionals</a></li> 140 <li><a href="industry" class="xref">Contacts for Industry</a></li> 141 </ul> 142 </div> 143 </div> 144 <div id="3790-17" class="psml-fragment col-xs-12"> 145 <h2 class=" h2" id="toc-3790-17-1" data-prefix="">PBS Information Line</h2> 146 <p>
146For information on fees, patient contributions, benefit items and safety net thresholds 147 â Free call 1800 020 613 or email <a href="mailto:[email protected]" rel="noreferrer" target="_blank">[email protected]</a>.</p> 148 </div> 149 <div id="3790-18" class="psml-fragment col-xs-12"> 150 <h2 class=" h2" id="toc-3790-18-1" data-prefix="">Enquiries from the media</h2> 151 <p>The contact phone number for all enquiries on the Pharmaceutical Benefits Scheme from 152 the media is (02) 6289 7400.</p> 153 </div> 154 <div id="3790-19" class="psml-fragment col-xs-12"> 155 <h2 class=" h2" id="toc-3790-19-1" data-prefix="">PBS email address</h2> 156 <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p> 157 <p>If you have any questions or comments relating to the Pharmaceutical Benefits Scheme 158 (PBS), these can be addressed to the email address above. Please note that as this 159 site often receives large amounts of correspondence, it may be some weeks before you 160 receive a response.<br><br>While the Department of Health, Disability and Ageing can provide information about 161 medicines listed on the PBS and about the Schemeâs operations, for medical advice 162 tailored to individual circumstances, including recommendations about the suitability 163 of particular medicines for specific conditions, patients should consult their medical 164 professionals.</p> 165 <p>Industry stakeholders â please correspond via the Health Products Portal or the relevant 166 email on <a href="industry" class="xref">Pharmaceutical Benefits Scheme (PBS) | PBS Contacts for Industry</a> ONLY.</p> 167 </div> 168 <div id="3790-20" class="psml-fragment col-xs-12"> 169 <h2 class=" h2" id="toc-3790-20-1" data-prefix="">Subscribe to PBS News Updates</h2> 170 <p><a href="../subscribe" class="xref">Subscribe</a> to receive email notification of news and updated publications available through 171 this website.</p> 172 </div> 173 <div id="3790-21" class="psml-fragment col-xs-12"> 174 <h2 class=" h2" id="toc-3790-21-1" data-prefix="">General or concessional status?</h2> 175 <p>Australian residents who hold Australian Government concession cards are entitled 176 to purchase PBS medicines at a concessional (lower) rate instead of the general patient 177 rate. If you are uncertain about whether you would be eligible for such a concession 178 card, visit your most convenient Centrelink office or phone Centrelink on 13 23 00.</p> 179 </div> 180 <div id="3790-22" class="psml-fragment col-xs-12"> 181 <h2 class=" h2" id="toc-3790-22-1" data-prefix="">Veteransâ pharmaceutical entitlements</h2> 182 <p>Eligible veterans and families can obtain information about their entitlements to 183 subsidised medicines and wound care items under the Repatriation Pharmaceutical Benefits 184 Scheme (RPBS) by phoning the <a href="https://www.dva.gov.au/" rel="noreferrer" target="_blank">Veteransâ Affairs</a> Pharmaceutical Advisory Centre (VAPAC) on 1800 552 580.</p> 185 </div> 186 <div id="3790-23" class="psml-fragment col-xs-12"> 187 <h2 class=" h2" id="toc-3790-23-1" data-prefix="">The regulation of medicines and medical devices in Australia</h2> 188 <p>The <a href="https://www.tga.gov.au/" rel="noreferrer" target="_blank">Therapeutic Goods Administration</a> (TGA) is responsible for the:</p> 189 <ul> 190 <li>safety and quality of medicines (prescription, complementary and over-the-counter) 191 and medical devices,</li> 192 <li>import and export of medicines, including persons travelling with medicines to and 193 from Australia,</li> 194 <li>advertising of medicines and medical devices, and</li> 195 <li>monitoring reports of adverse reactions to medicines and medical devices.</li> 196 </ul> 197 <p>For information on the regulation of medicines and devices in Australia, please refer 198 to the TGA website.</p> 199 </div> 200 <div id="3790-24" class="psml-fragment col-xs-12"> 201 <h2 class=" h2" id="toc-3790-24-1" data-prefix="">Medicare cards</h2> 202 <p>To find out how to apply for a Medicare card you can either visit the <a href="https://www.humanservices.gov.au/customer/services/medicare/pharmaceutical-benefits-scheme" rel="noreferrer" target="_blank">Services Australia</a> website, phone 13 20 11 or visit your local Medicare office.</p> 203 </div> 204 <div id="3790-25" class="psml-fragment col-xs-12"> 205 <h2 class=" h2" id="toc-3790-25-1" data-prefix="">National Medicines Policy (NMP)</h2> 206 <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p> 207 <p>Contact the NMP Strategies Section to order publications relevant to the NMP. <a href="https://www.health.gov.au/internet/main/publishing.nsf/Content/national-medicines-p
207olicy" rel="noreferrer" target="_blank">Publications</a> are also available in PDF format.</p> 208 </div> 209 <div id="3790-26" class="psml-fragment col-xs-12"> 210 <h2 class=" h2" id="toc-3790-26-1" data-prefix="">ACPA</h2> 211 <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p> 212 <p>For information on applications to relocate or establish pharmacy approvals, general 213 queries about the Rules relating to these approvals, or for the submission of electronic 214 information please visit the <a href="https://www1.health.gov.au/internet/main/publishing.nsf/Content/pharmaceutical-benefits-scheme-approved-supplier-administrative-functions" rel="noreferrer" target="_blank">PBS Approved Suppliers website</a>.</p> 215 </div> 216 <div id="3790-27" class="psml-fragment col-xs-12"> 217 <h2 class=" h2" id="toc-3790-27-1" data-prefix="">Ministerial Discretion on Pharmacy Location</h2> 218 <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p> 219 <p>For information on Ministerial Discretion please visit the <a href="https://www1.health.gov.au/internet/main/publishing.nsf/Content/pharmaceutical-benefits-scheme-approved-supplier-administrative-functions" rel="noreferrer" target="_blank">PBS Approved Suppliers website</a> or contact Ministerial Discretion using the email address above for any questions 220 you may have.</p> 221 </div> 222 <div id="3790-2" class="psml-fragment col-xs-12"> 223 <h2 class=" h2" id="toc-3790-2-1" data-prefix="">Travelling Overseas with PBS Medicine</h2> 224 <p><a href="https://www.humanservices.gov.au/customer/services/medicare/travelling-overseas-with-pbs-medicine?utm_id=9" rel="noreferrer" target="_blank">Travelling with PBS medicine</a> enquiry line on 1800 500 147 (call charges may apply)</p> 225 </div> 226 </section> 227 <div class="page-info"> 228 <hr> 229 <div class="row"> 230 <div class="col-xs-12 col-sm-3 col-md-2">Last updated</div> 231 <div class="col-xs-12 col-sm-9 col-md-10">21 May 2025</div> 232 </div> 233 <div class="row"> 234 <div class="col-xs-12 col-sm-3 col-md-2"><span class="tags-label">Tags</span></div> 235 <div class="col-xs-12 col-sm-9 col-md-10"> 236 <ul class="au-tag-list"> 237 <li class="au-tag">contact</li> 238 <li class="au-tag">pbs contact</li> 239 </ul> 240 </div> 241 </div> 242 </div> 243 </div> 244 </div> 245 </div> 246 </main> 247 <footer class="au-footer au-footer--dark au-body au-body--dark" role="contentinfo"> 248 <div class="container-fluid"> 249 <div class="row"> 250 <div class="col-xs-12 col-sm-6 col-md-3 footer-links"> 251 <div id="4891-1" class="psml-fragment col-xs-12"> 252 <h2 class=" h2" id="toc-1-1" data-prefix="">PBS Information</h2> 253 <ul> 254 <li><a href="/general/faq" class="xref">Frequently asked questions</a></li> 255 <li><a href="/browse/reviews" class="xref">PBS Reviews</a></li> 256 <li><a href="/browse/statistics" class="xref">PBS Statistics</a></li> 257 <li><a href="/general/report-reactions" class="xref">Report adverse drug reactions</a></li> 258 <li><a href="https://data.pbs.gov.au/">PBS Software Developers</a></li> 259 <li><a href="/news" class="xref">Latest News</a></li> 260 <li><a href="/subscribe" class="xref">Subscribe to PBS News</a></li> 261 </ul> 262 </div> 263 </div> 264 <div class="col-xs-12 col-sm-6 col-md-3 footer-links"> 265 <div id="4891-2" class="psml-fragment col-xs-12"> 266 <h2 class=" h2" id="toc-2-1" data-prefix="">About</h2> 267 <ul> 268 <li><a href="/general/about-this-site" class="xref">About This Site</a></li> 269 <li><a href="/general/accessibility" class="xref">Accessibility</a></li> 270 <li><a href="/general/privacy-policy" class="xref">Privacy</a></li> 271 <li><a href="/general/disclaimer" class="xref">Disclaimer</a></li> 272 <li><a href="/general/copyright" class="xref">Copyright</a></li> 273 </ul> 274 </div> 275 </div> 276 <div class="col-xs-12 col-sm-6 col-md-3 footer-links"> 277 <div id="4891-3" class="psml-fragment col-xs-12"> 278 <h2 class=" h2" id="toc-3-1" data-prefix="">Browse</h2> 279 <ul> 280 <li><a href="/browse/dental" class="xref">Dental Items</a></li> 281 <li><a href="/healthpro/explanatory-notes" class="xref">Explanatory notes</a></li> 282 <li><a href="/browse/midwife" class="xref">Midwife Items</a></li> 283 <li><a href="/browse/nurse" class="xref">Nurse Practitioner Items</a></li> 284 <li><a href="/browse/optometrical" class="xref">Optometrical Items</a></li> 285 <li><a href="/browse/palliative-care" class="xref">Palliative Care Items</a></li> 286 <li><a href="/browse/prescriber-bag" class="xref">Prescriber Bag Supplies</a></li> 287 <li><a href="/browse/brand-premium" class="xref">Price Premiums</a></li> 288 </ul> 289 </div> 290 </div> 291 <div class="col-xs-12 col-sm-6 col-md-3 footer-links"> 292 <div id="4891-4" class="psml-fragment col-xs-12"> 293 <h2 class=" h2" id="toc-4-1" data-prefix="">
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