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106                           
107                           <p><b>Authority</b><br>PBS 1800 888 333<br>RPBS 1800 552 580</p>
108                           
109                           <p><b>Department of Health, Disability and Ageing</b><br>Ph: 1800 020 613<br><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a> :&nbsp;[email protected]</p>
110                           
111                           <p><b>Services Australia</b><br>(administers the PBS)<br>General enquiries 132 290</p>
112                           
113                           <p><b>Dept of Veterans’ Affairs</b><br>RPBS enquiries<br>Ph: 1800 552 580</p>
114                           
115                           <p><b>Poisons Information Centres</b><br>Ph 131 126 (24hrs)</p>
116                           
117                           <p><b>Consumer Medicines Information<br>and adverse event reporting</b><br>1300 MEDICINE<br>(for consumers only)<br>Ph: 1300 633 424<br><a href="https://www.1300medicine.com.au/" rel="noreferrer" target="_blank">www.1300medicine.com.au</a></p>
118                           
119                           <p><b>Therapeutic Goods Administration</b><br><a href="https://www.tga.gov.au/safety/reporting-problems" rel="noreferrer" target="_blank">Report adverse drug reactions</a></p>
120                           
121                           <p>Consumer level recalls only<br>Ph: 1800 020 512<br><br>Telephone Interpreter Service<br>Ph: 131 450 (24hrs)</p>
122                           </div>
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granted?&#34;,&#34;href&#34;:&#34;general\/faq&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;75&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}}]}}]}}]}},{&#34;level&#34;:&#34;1&#34;,&#34;documentRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:0,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:7271,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Committees&#34;,&#34;href&#34;:&#34;browse\/committees&#34;,&#34;children&#34;:true,&#34;fragment&#34;:&#34;1&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:7271,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Working Groups&#34;,&#34;href&#34;:&#34;browse\/committees&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;3&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}}]}},{&#34;level&#34;:&#34;1&#34;,&#34;documentRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:0,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Contact&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:true,&#34;fragment&#34;:&#34;1&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;PBS Information Line&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;17&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Enquiries from the media&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;18&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;PBS email address&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;19&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Subscribe to PBS News Updates&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;20&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;General or concessional status?&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;21&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;
123Veterans’ pharmaceutical entitlements&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;22&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;The regulation of medicines and medical devices in Australia&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;23&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Medicare cards&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;24&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;National Medicines Policy (NMP)&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;25&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;ACPA&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;26&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Ministerial Discretion on Pharmacy Location&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;27&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}},{&#34;level&#34;:&#34;2&#34;,&#34;headingRef&#34;:{&#34;open&#34;:false,&#34;level&#34;:1,&#34;documenttype&#34;:&#34;&#34;,&#34;uriid&#34;:3790,&#34;position&#34;:1,&#34;prefix&#34;:&#34;&#34;,&#34;title&#34;:&#34;Travelling Overseas with PBS Medicine&#34;,&#34;href&#34;:&#34;contacts\/pbs-contacts&#34;,&#34;children&#34;:false,&#34;fragment&#34;:&#34;2&#34;,&#34;index&#34;:&#34;1&#34;,&#34;parts&#34;:[]}}]}}]}}}" :uriid="3790"></toc>
124                     </aside>
125                  </div>
126                  <div class="col-xs-12 col-md-8 col-md-pull-4">
127                     <section id="section-3790-1-3790" class="row ps-section section-no-title">
128                        <div id="3790-1" class="psml-fragment col-xs-12">
129                           <h1 class=" h1" id="toc-3790-1-1" data-prefix="">PBS Contacts</h1>
130                        </div>
131                     </section>
132                     <section id="section-3790-2-3790" class="row ps-section section-no-title">
133                        <div id="3790-15" class="psml-fragment col-xs-12"></div>
134                        <div id="3790-16" class="psml-fragment col-xs-12">
135                           <div data-label="callout" class="au-callout">
136                              
137                              <ul>
138                                 <li><a href="consumer" class="xref">Contacts for Consumers</a></li>
139                                 <li><a href="healthpro" class="xref">Contacts for Health Professionals</a></li>
140                                 <li><a href="industry" class="xref">Contacts for Industry</a></li>
141                              </ul>
142                              </div>
143                        </div>
144                        <div id="3790-17" class="psml-fragment col-xs-12">
145                           <h2 class=" h2" id="toc-3790-17-1" data-prefix="">PBS Information Line</h2>
146                           <p>
146For information on fees, patient contributions, benefit items and safety net thresholds
147                              — Free call 1800 020 613 or email <a href="mailto:[email protected]" rel="noreferrer" target="_blank">[email protected]</a>.</p>
148                        </div>
149                        <div id="3790-18" class="psml-fragment col-xs-12">
150                           <h2 class=" h2" id="toc-3790-18-1" data-prefix="">Enquiries from the media</h2>
151                           <p>The contact phone number for all enquiries on the Pharmaceutical Benefits Scheme from
152                              the media is (02) 6289 7400.</p>
153                        </div>
154                        <div id="3790-19" class="psml-fragment col-xs-12">
155                           <h2 class=" h2" id="toc-3790-19-1" data-prefix="">PBS email address</h2>
156                           <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p>
157                           <p>If you have any questions or comments relating to the Pharmaceutical Benefits Scheme
158                              (PBS), these can be addressed to the email address above. Please note that as this
159                              site often receives large amounts of correspondence, it may be some weeks before you
160                              receive a response.<br><br>While the Department of Health, Disability and Ageing can provide information about
161                              medicines listed on the PBS and about the Scheme’s operations, for medical advice
162                              tailored to individual circumstances, including recommendations about the suitability
163                              of particular medicines for specific conditions, patients should consult their medical
164                              professionals.</p>
165                           <p>Industry stakeholders – please correspond via the Health Products Portal or the relevant
166                              email on <a href="industry" class="xref">Pharmaceutical Benefits Scheme (PBS) | PBS Contacts for Industry</a> ONLY.</p>
167                        </div>
168                        <div id="3790-20" class="psml-fragment col-xs-12">
169                           <h2 class=" h2" id="toc-3790-20-1" data-prefix="">Subscribe to PBS News Updates</h2>
170                           <p><a href="../subscribe" class="xref">Subscribe</a> to receive email notification of news and updated publications available through
171                              this website.</p>
172                        </div>
173                        <div id="3790-21" class="psml-fragment col-xs-12">
174                           <h2 class=" h2" id="toc-3790-21-1" data-prefix="">General or concessional status?</h2>
175                           <p>Australian residents who hold Australian Government concession cards are entitled
176                              to purchase PBS medicines at a concessional (lower) rate instead of the general patient
177                              rate. If you are uncertain about whether you would be eligible for such a concession
178                              card, visit your most convenient Centrelink office or phone Centrelink on 13 23 00.</p>
179                        </div>
180                        <div id="3790-22" class="psml-fragment col-xs-12">
181                           <h2 class=" h2" id="toc-3790-22-1" data-prefix="">Veterans’ pharmaceutical entitlements</h2>
182                           <p>Eligible veterans and families can obtain information about their entitlements to
183                              subsidised medicines and wound care items under the Repatriation Pharmaceutical Benefits
184                              Scheme (RPBS) by phoning the&nbsp;<a href="https://www.dva.gov.au/" rel="noreferrer" target="_blank">Veterans’ Affairs</a> Pharmaceutical Advisory Centre (VAPAC) on 1800 552 580.</p>
185                        </div>
186                        <div id="3790-23" class="psml-fragment col-xs-12">
187                           <h2 class=" h2" id="toc-3790-23-1" data-prefix="">The regulation of medicines and medical devices in Australia</h2>
188                           <p>The <a href="https://www.tga.gov.au/" rel="noreferrer" target="_blank">Therapeutic Goods Administration</a> (TGA) is responsible for the:</p>
189                           <ul>
190                              <li>safety and quality of medicines (prescription, complementary and over-the-counter)
191                                 and medical devices,</li>
192                              <li>import and export of medicines, including persons travelling with medicines to and
193                                 from Australia,</li>
194                              <li>advertising of medicines and medical devices, and</li>
195                              <li>monitoring reports of adverse reactions to medicines and medical devices.</li>
196                           </ul>
197                           <p>For information on the regulation of medicines and devices in Australia, please refer
198                              to the TGA website.</p>
199                        </div>
200                        <div id="3790-24" class="psml-fragment col-xs-12">
201                           <h2 class=" h2" id="toc-3790-24-1" data-prefix="">Medicare cards</h2>
202                           <p>To find out how to apply for a Medicare card you can either visit the <a href="https://www.humanservices.gov.au/customer/services/medicare/pharmaceutical-benefits-scheme" rel="noreferrer" target="_blank">Services Australia</a> website, phone 13 20 11 or visit your local Medicare office.</p>
203                        </div>
204                        <div id="3790-25" class="psml-fragment col-xs-12">
205                           <h2 class=" h2" id="toc-3790-25-1" data-prefix="">National Medicines Policy (NMP)</h2>
206                           <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>:&nbsp;[email protected]</p>
207                           <p>Contact the NMP Strategies Section to order publications relevant to the NMP. <a href="https://www.health.gov.au/internet/main/publishing.nsf/Content/national-medicines-p
207olicy" rel="noreferrer" target="_blank">Publications</a> are also available in PDF format.</p>
208                        </div>
209                        <div id="3790-26" class="psml-fragment col-xs-12">
210                           <h2 class=" h2" id="toc-3790-26-1" data-prefix="">ACPA</h2>
211                           <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>:&nbsp;[email protected]</p>
212                           <p>For information on applications to relocate or establish pharmacy approvals, general
213                              queries about the Rules relating to these approvals, or for the submission of electronic
214                              information please visit the <a href="https://www1.health.gov.au/internet/main/publishing.nsf/Content/pharmaceutical-benefits-scheme-approved-supplier-administrative-functions" rel="noreferrer" target="_blank">PBS Approved Suppliers website</a>.</p>
215                        </div>
216                        <div id="3790-27" class="psml-fragment col-xs-12">
217                           <h2 class=" h2" id="toc-3790-27-1" data-prefix="">Ministerial Discretion on Pharmacy Location</h2>
218                           <p><a href="mailto:[email protected]" rel="noreferrer" target="_blank">Email</a>: [email protected]</p>
219                           <p>For information on Ministerial Discretion please visit the <a href="https://www1.health.gov.au/internet/main/publishing.nsf/Content/pharmaceutical-benefits-scheme-approved-supplier-administrative-functions" rel="noreferrer" target="_blank">PBS Approved Suppliers website</a> or contact Ministerial Discretion using the email address above for any questions
220                              you may have.</p>
221                        </div>
222                        <div id="3790-2" class="psml-fragment col-xs-12">
223                           <h2 class=" h2" id="toc-3790-2-1" data-prefix="">Travelling Overseas with PBS Medicine</h2>
224                           <p><a href="https://www.humanservices.gov.au/customer/services/medicare/travelling-overseas-with-pbs-medicine?utm_id=9" rel="noreferrer" target="_blank">Travelling with PBS medicine</a> enquiry line on 1800 500 147 (call charges may apply)</p>
225                        </div>
226                     </section>
227                     <div class="page-info">
228                        <hr>
229                        <div class="row">
230                           <div class="col-xs-12 col-sm-3 col-md-2">Last updated</div>
231                           <div class="col-xs-12 col-sm-9 col-md-10">21 May 2025</div>
232                        </div>
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327         </div>
328      </div>
328<script src="https://pbs.gov.au/js/lib/vue-3.5.38.prod.js" nonce="XuB3KReTqvK9BIcQgNfr1w"></script>
328<script type="module" src="https://pbs.gov.au/js/vendors.js?v=4.0.180" nonce="XuB3KReTqvK9BIcQgNfr1w"></script>
328<script type="module" src="https://pbs.gov.au/js/global.js?v=4.0.180" nonce="XuB3KReTqvK9BIcQgNfr1w"></script>
328<script src="https://pbs.gov.au/icons/icons.min.js?v=4.0.180" nonce="XuB3KReTqvK9BIcQgNfr1w"></script>
328</body>
329</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.