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640                      <li class="menu-item">
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674
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676      
677          </ul>
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682
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684                      <li class="menu-item">
685          <a href="https://eservices.ballarat.vic.gov.au/" title="Ap
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686
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689          </ul>
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738          <a href="/property/waste-and-recycling/ballarat-soft-plastics-collection-program" class="menu-item-level2" data-drupal-link-system-path="node/3346">Ballarat Soft Plastics Collection Pilot Program</a>
739
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755
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774                      <li class="menu-item menu-item--expanded">
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784          <ul class="menu-level1">
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790              <span>Business</span>
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859                      <li class="menu-item">
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900                      <li class="menu-item">
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912                      <li class="menu-item menu-item--collapsed">
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927                  </li>
928                      <li class="menu-item menu-item--expanded">
929          <a href="/city/facilities-and-venues" class="menu-item-level1" data-drupal-link-system-path="node/293">Facilities and Venues</a>
930
931                      <button type="button" aria-expanded="false" aria-label="Show Facilities and Venues submenu"
932               class="menu-toggle">
933              <svg role="presentation" aria-hidden="true">
934                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
935              </svg>
936            </button>
937                          
938          <ul class="menu-level2">
939      
940      <li class="mobile-back">
941        <button type="button" class="menu-back-btn">
942          Back
943          <svg role="presentation" aria-hidden="true">
944            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
945          </svg>
946        </button>
947      </li>
948      
949                      <li class="menu-item">
950          <a href="/city/facilities-and-venues/ballarat-regional-soccer-facility" class="menu-item-level2" data-drupal-link-system-path="node/287">Ballarat Regional Soccer Facility</a>
951
952                  </li>
953                      <li class="menu-item menu-item--collapsed">
954          <a href="/city/facilities-and-venues/community-halls" class="menu-item-level2" data-drupal-link-system-path="node/3422">Community Halls</a>
955
956                  </li>
957                      <li class="menu-item">
958          <a href="/city/facilities-and-venues/bridge-mall-community-exhibition-and-performance-spaces" class="menu-item-level2" data-drupal-link-system-path="node/4310">Bridge Mall Community Exhibition and Performance Spaces</a>
959
960                  </li>
961                      <li class="menu-item">
962          <a href="/city/facilities-and-venues/civic-hall" class="menu-item-level2" data-drupal-link-system-path="node/372">Civic Hall</a>
963
964                  </li>
965                      <li class="menu-item menu-item--collapsed">
966          <a href="/communityhubs" class="menu-item-level2" data-drupal-link-system-path="node/3660">Community Hubs</a>
967
968                  </li>
969                      <li class="menu-item">
970          <a href="https://www.eurekacentreballarat.com.au/" class="menu-item-level2">Eureka Centre</a>
971
972                  </li>
973                      <li class="menu-item">
974          <a href="/parentplace" class="menu-item-level2" data-drupal-link-system-path="node/291">Parent Place</a>
975
976                  </li>
977      
978          </ul>
979        
980                  </li>
981                      <li class="menu-item">
982          <a href="https://data.ballarat.vic.gov.au/pages/home/" class="menu-item-level1">Open data</a>
983
984                  </li>
985                      <li class="menu-item">
986          <a href="http://maps.ballarat.vic.gov.au" class="menu-item-level1">Maps</a>
987
988                  </li>
989                      <li class="menu-item menu-item--expanded">
990          <a href="/city/parking" class="menu-item-level1" data-drupal-link-system-path="node/295">Parking</a>
991
992                      <button type="button" aria-expanded="false" aria-label="Show Parking submenu"
993               class="menu-toggle">
994              <svg role="presentation" aria-hidden="true">
995                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
996              </svg>
997            </button>
998                          
999          <ul class="menu-level2">
1000      
1001      <li class="mobile-back">
1002        <button type="button" class="menu-back-btn">
1003          Back
1004          <svg role="presentation" aria-hidden="true">
1005            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1006          </svg>
1007        </button>
1008      </li>
1009      
1010                      <li class="menu-item">
1011          <a href="/city/parking/apply-accessible-parking-permit" class="menu-item-level2" data-drupal-link-system-path="node/294">Accessible Parking Permit</a>
1012
1013                  </li>
1014                      <li class="menu-item">
1015          <a href="/city/parking/residential-parking-permit" class="menu-item-level2" data-drupal-link-system-path="node/296">Residential Parking Permit</a>
1016
1017                  </li>
1018                      <li class="menu-item">
1019          <a href="/city/parking/using-your-accessibility-parking-permit-city-ballarat" class="menu-item-level2" data-drupal-link-system-path="node/4155">Using your Accessibility Parking Permit in the City of Ballarat</a>
1020
1021                  </li>
1022                      <li class="menu-item">
1023          <a href="/city/parking/paying-parking-ballarat" class="menu-item-level2" data-drupal-link-system-path="node/382">Parking in Ballarat</a>
1024
1025                  </li>
1026      
1027          </ul>
1028        
1029                  </li>
1030                      <li class="menu-item">
1031          <a href="/memorials" class="menu-item-level1" data-drupal-link-system-path="node/2545">Plaques and Memorials Application</a>
1032
1033                  </li>
1034                      <li class="menu-item menu-item--collapsed">
1035          <a href="/city/projects" class="menu-item-level1" data-drupal-link-system-path="node/332">Projects</a>
1036
1037                  </li>
1038                      <li class="menu-item menu-item--expanded">
1039          <a href="/city/roads-and-drains" class="menu-item-level1" data-drupal-link-system-path="node/298">Roads and Drains</a>
1040
1041                      <button type="button" aria-expanded="false" aria-label="Show Roads and Drains submenu"
1042               class="menu-toggle">
1043              <svg role="presentation" aria-hidden="true">
1044                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1045              </svg>
1046            </button>
1047                          
1048          <ul class="menu-level2">
1049      
1050      <li class="mobile-back">
1051        <button type="button" class="menu-back-btn">
1052          Back
1053          <svg role="presentation" aria-hidden="true">
1054            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1055          </svg>
1056        </button>
1057      </li>
1058      
1059                      <li class="menu-item">
1060          <a href="/city/roads-and-drains/asset-protection" class="menu-item-level2" data-drupal-link-system-path="node/380">Asset Protection</a>
1061
1062                  </li>
1063                      <li class="menu-item">
1064          <a href="/city/roads-and-drains/driveways" class="menu-item-level2" data-drupal-link-system-path="node/307">Driveways</a>
1065
1066                  </li>
1067                      <li class="menu-item">
1068          <a href="/city/roads-and-drains/infrastructure-design" class="menu-item-level2" data-drupal-link-system-path="node/581">Infrastructure design</a>
1069
1070                  </li>
1071                      <li class="menu-item">
1072          <a href="/roadworks" class="menu-item-level2" data-drupal-link-system-path="node/2097">Road maintenance in Ballarat</a>
1073
1074                  </li>
1075                      <li class="menu-item">
1076          <a href="/city/roads-and-drains/stormwater-and-drains" class="menu-item-level2" data-drupal-link-system-path="node/300">Stormwater and Drains</a>
1077
1078                  </li>
1079                      <li class="menu-item">
1080          <a href="/city/roads-and-drains/street-cleaning" class="menu-item-level2" data-drupal-link-system-path="node/309">Street Cleaning</a>
1081
1082                  </li>
1083                      <li class="menu-item">
1084          <a href="/city/roads-and-drains/streetlighting" class="menu-item-level2" data-drupal-link-system-path="node/308">Streetlighting</a>
1085
1086                  </li>
1087                      <li class="menu-item">
1088          <a href="/city/roads-and-drains/works-within-roads-reserve" class="menu-item-level2" data-drupal-link-system-path="node/381">Works Within Roads Reserve</a>
1089
1090                  </li>
1091                      <li class="menu-item">
1092          <a href="/city/roads-and-drains/roads-and-streets" class="menu-item-level2" data-drupal-link-system-path="node/306">Roads and Streets</a>
1093
1094                  </li>
1095                      <li class="menu-item">
1096          <a href="/city/roads-and-drains/footpaths" class="menu-item-level2" data-drupal-link-system-path="node/303">Footpaths</a>
1097
1098                  </li>
1099                      <li class="menu-item">
1100          <a href="/city/roads-and-drains/works-council-land" class="menu-item-level2" data-drupal-link-system-path="node/310">Works on council land</a>
1101
1102                  </li>
1103      
1104          </ul>
1105        
1106                  </li>
1107                      <li class="menu-item menu-item--expanded">
1108          <a href="/city/strategic-and-heritage-planning" class="menu-item-level1" data-drupal-link-system-path="node/313">Strategic and Heritage Planning</a>
1109
1110                      <button type="button" aria-expanded="false" aria-label="Show Strategic and Heritage Planning submenu"
1111               class="menu-toggle">
1112              <svg role="presentation" aria-hidden="true">
1113                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1114              </svg>
1115            </button>
1116                          
1117          <ul class="menu-level2">
1118      
1119      <li class="mobile-back">
1120        <button type="button" class="menu-back-btn">
1121          Back
1122          <svg role="presentation" aria-hidden="true">
1123            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1124          </svg>
1125        </button>
1126      </li>
1127      
1128                      <li class="menu-item">
1129          <a href="/city/strategic-and-heritage-planning/strategic-planning" class="menu-item-level2" data-drupal-link-system-path="node/3707">Strategic Planning</a>
1130
1131                  </li>
1132                      <li class="menu-item">
1133          <a href="/city/strategic-and-heritage-planning/ballarat-heritage-awards-2026" class="menu-item-level2" data-drupal-link-system-path="node/260">Ballarat Heritage Awards 2026</a>
1134
1135                  </li>
1136                      <li class="menu-item">
1137          <a href="/city/projects/urban-renewal-program" class="menu-item-level2" data-drupal-link-system-path="node/3529">Urban Renewal Program​</a>
1138
1139                  </li>
1140                      <li class="menu-item">
1141          <a href="/city/city-strategy/ballarat-strategy-2040" class="menu-item-level2" data-drupal-link-system-path="node/312">Ballarat Strategy 2040</a>
1142
1143                  </li>
1144                      <li class="menu-item">
1145          <a href="/city/strategic-planning/ballarat-planning-scheme-and-amendments" class="menu-item-level2" data-drupal-link-system-path="node/351">Ballarat Planning Scheme</a>
1146
1147                  </li>
1148                      <li class="menu-item">
1149          <a href="/city/strategic-and-heritage-planning/heritage" class="menu-item-level2" data-drupal-link-system-path="node/314">Heritage</a>
1150
1151                  </li>
1152      
1153          </ul>
1154        
1155                  </li>
1156                      <li class="menu-item menu-item--collapsed">
1157          <a href="/sustainability" class="menu-item-level1" data-drupal-link-system-path="node/1904">Sustainable Environment</a>
1158
1159                  </li>
1160      
1161          </ul>
1162          <div class="menu-bg"></div>
1163        
1164                  </li>
1165                      <li class="menu-item menu-item--expanded menu-item--active-trail">
1166          <span class="menu-item-level0">About us</span>
1167
1168                      <button type="button" aria-expanded="false" aria-label="Show About us submenu"
1169               class="menu-toggle">
1170              <svg role="presentation" aria-hidden="true">
1171                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1172              </svg>
1173            </button>
1174                          
1175          <ul class="menu-level1">
1176              <li class="menu-info">
1177            <span class="menu-head">
1178              <svg role="presentation" aria-hidden="true">
1179                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#megamenu-about us"></use>
1180              </svg>
1181              <span>About us</span>
1182            </span>
1183          <span class="menu-body"></span>
1184        </li>
1185      
1186      <li class="mobile-back">
1187        <button type="button" class="menu-back-btn">
1188          Back
1189          <svg role="presentation" aria-hidden="true">
1190            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1191          </svg>
1192        </button>
1193      </li>
1194      
1195                      <li class="menu-item menu-item--collapsed">
1196          <a href="/about-us/advocacy" class="menu-item-level1" data-drupal-link-system-path="node/4200">Advocacy</a>
1197
1198                  </li>
1199                      <li class="menu-item menu-item--active-trail">
1200          <a href="/about-us/contact-us" class="menu-item-level1 is-active" data-drupal-link-system-path="node/344" aria-current="page">Contact us</a>
1201
1202                  </li>
1203                      <li class="menu-item menu-item--collapsed">
1204          <a href="/careers" class="menu-item-level1" data-drupal-link-system-path="node/503">Careers</a>
1205
1206                  </li>
1207                      <li class="menu-item">
1208          <a href="/about-us/our-organisation" class="menu-item-level1" data-drupal-link-system-path="node/383">Our organisation</a>
1209
1210                  </li>
1211                      <li class="menu-item menu-item--collapsed">
1212          <a href="/about-us/councillors-and-wards" class="menu-item-level1" data-drupal-link-system-path="node/3481">Councillors and wards</a>
1213
1214                  </li>
1215                      <li class="menu-item">
1216          <a href="/about-us/mayor-and-deputy-mayor" class="menu-item-level1" data-drupal-link-system-path="node/3489">Mayor and Deputy Mayor</a>
1217
1218                  </li>
1219                      <li class="menu-item menu-item--expanded">
1220          <a href="/about-us/ceremonies-and-awards" class="menu-item-level1" data-drupal-link-system-path="node/264">Ceremonies and Awards</a>
1221
1222                      <button type="button" aria-expanded="false" aria-label="Show Ceremonies and Awards submenu"
1223               class="menu-toggle">
1224              <svg role="presentation" aria-hidden="true">
1225                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1226              </svg>
1227            </button>
1228                          
1229          <ul class="menu-level2">
1230      
1231      <li class="mobile-back">
1232        <button type="button" class="menu-back-btn">
1233          Back
1234          <svg role="presentation" aria-hidden="true">
1235            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1236          </svg>
1237        </button>
1238      </li>
1239      
1240                      <li class="menu-item">
1241          <a href="/about-us/ceremonies-and-awards/australian-ex-prisoners-war-memorial-commemorative-service" class="menu-item-level2" data-drupal-link-system-path="node/3134">Australian Ex-Prisoners of War Memorial Commemorative Service</a>
1242
1243                  </li>
1244                      <li class="menu-item">
1245          <a href="/ballaratawards" class="menu-item-level2" data-drupal-link-system-path="node/267">Ballarat Australia Day Community Awards</a>
1246
1247                  </li>
1248      
1249          </ul>
1250        
1251                  </li>
1252                      <li class="menu-item menu-item--collapsed">
1253          <a href="/about-us/council-meetings" class="menu-item-level1" data-drupal-link-system-path="node/358">Council Meetings</a>
1254
1255                  </li>
1256                      <li class="menu-item">
1257          <a href="/about-us/committees" class="menu-item-level1" data-drupal-link-system-path="node/198">Committees</a>
1258
1259                  </li>
1260                      <li class="menu-item menu-item--collapsed">
1261          <a href="/about-us/governance" class="menu-item-level1" data-drupal-link-system-path="node/360">Governance</a>
1262
1263                  </li>
1264                      <li class="menu-item">
1265          <a href="/about-us/payments" class="menu-item-level1" data-drupal-link-system-path="node/234">Payments</a>
1266
1267                  </li>
1268                      <li class="menu-item menu-item--expanded">
1269          <a href="/about-us/vision-plans-and-strategies" class="menu-item-level1" data-drupal-link-system-path="node/1942">Vision, Plans and Strategies</a>
1270
1271                      <button type="button" aria-expanded="false" aria-label="Show Vision, Plans and Strategies submenu"
1272               class="menu-toggle">
1273              <svg role="presentation" aria-hidden="true">
1274                <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1275              </svg>
1276            </button>
1277                          
1278          <ul class="menu-level2">
1279      
1280      <li class="mobile-back">
1281        <button type="button" class="menu-back-btn">
1282          Back
1283          <svg role="presentation" aria-hidden="true">
1284            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1285          </svg>
1286        </button>
1287      </li>
1288      
1289                      <li class="menu-item">
1290          <a href="/community-vision" class="menu-item-level2" data-drupal-link-system-path="node/1943">Community Vision 2025-2035</a>
1291
1292                  </li>
1293                      <li class="menu-item">
1294          <a href="/council-plan" class="menu-item-level2" data-drupal-link-system-path="node/369">Council Plan 2025-2029</a>
1295
1296                  </li>
1297                      <li class="menu-item">
1298          <a href="/health-and-wellbeing-plan" class="menu-item-level2" data-drupal-link-system-path="node/391">Health and Wellbeing Plan 2021-2031</a>
1299
1300                  </li>
1301                      <li class="menu-item">
1302          <a href="/about-us/vision-plans-and-strategies/financial-plan-2025-2035" class="menu-item-level2" data-drupal-link-system-path="node/1950">Financial Plan 2025-2035</a>
1303
1304                  </li>
1305                      <li class="menu-item">
1306          <a href="/about-us/vision-plans-and-strategies/asset-plan-2025-2035" class="menu-item-level2" data-drupal-link-system-path="node/2463">Asset Plan 2025-2035</a>
1307
1308                  </li>
1309                      <li class="menu-item">
1310          <a href="/budget" class="menu-item-level2" data-drupal-link-system-path="node/249">Budget 2026/27</a>
1311
1312                  </li>
1313                      <li class="menu-item">
1314          <a href="/about-us/vision-plans-and-strategies/revenue-and-rating-plan-2025-2029" class="menu-item-level2" data-drupal-link-system-path="node/1945">Revenue and Rating Plan 2025-2029</a>
1315
1316                  </li>
1317                      <li class="menu-item">
1318          <a href="/about-us/vision-plans-and-strategies/workforce-plan-2026-2030" class="menu-item-level2" data-drupal-link-system-path="node/2458">Workforce Plan 2021-2025</a>
1319
1320                  </li>
1321                      <li class="menu-item">
1322          <a href="/about-us/vision-plans-and-strategies/annual-report-202425" class="menu-item-level2" data-drupal-link-system-path="node/370">Annual Report 2024/25</a>
1323
1324                  </li>
1325                      <li class="menu-item">
1326          <a href="/about-us/vision-plans-and-strategies/council-community-satisfaction-survey" class="menu-item-level2" data-drupal-link-system-path="node/1569">Council Community Satisfaction Survey</a>
1327
1328                  </li>
1329                      <li class="menu-item">
1330          <a href="/about-us/vision-plans-and-strategies/plans-strategies-and-frameworks" class="menu-item-level2" data-drupal-link-system-path="node/1948">Plans, Strategies and Frameworks</a>
1331
1332                  </li>
1333      
1334          </ul>
1335        
1336                  </li>
1337                      <li class="menu-item">
1338          <a href="/tenders" class="menu-item-level1" data-drupal-link-system-path="node/206">Tenders</a>
1339
1340                  </li>
1341      
1342          </ul>
1343          <div class="menu-bg"></div>
1344        
1345                  </li>
1346      
1347      
1348
1349
1350
1351
1352        <li class="menu-item menu-item--expanded">
1353          <button type="button" aria-expanded="false" aria-controls="nav-search-panel"
1354             class="menu-item-level0 menu-search">
1355            Search
1356            <svg role="presentation" aria-hidden="true">
1357              <use xlink:href="/themes/custom/cob/images/svgSprite.svg#search"></use>
1358            </svg>
1359          </button>
1360        </li>
1361          </ul>
1362        
1363
1364
1365  </nav>
1366
1367<div id="nav-search-panel" description="Search the City of Ballarat Website" class="search-form-wrapper block-search">
1368
1369  <div class="menu-head">
1370    <svg role="presentation" aria-hidden="true">
1371      <use xlink:href="/themes/custom/cob/images/svgSprite.svg#search"></use>
1372    </svg>
1373    <span>Search</span>
1374    <p class="menu-body">
1375      Search the City of Ballarat Website
1376    </p>
1377  </div>
1378  
1379      <div class="views-element-container">
1380
1381
1382
1383<div class="view view-solr-search view-id-solr_search view-display-id-nav_bar_search js-view-dom-id-baaa128e2ab426aca97a4a1f30a940c8e4b75e22fe13b838a81ccec6109f496b">
1384			<div class="view-filters">
1385			<form class="views-exposed-form bef-exposed-form" data-bef-auto-submit="" data-bef-auto-submit-delay="5000" data-bef-auto-submit-minimum-length="3" data-bef-auto-submit-full-form="" data-drupal-selector="views-exposed-form-solr-search-nav-bar-search" action="/search" method="get" id="views-exposed-form-solr-search-nav-bar-search" accept-charset="UTF-8">
1386  <div>
1387  <div class="search-bar search-bar--nav">
1388    
1389  <input class="views-ac-autosubmit form-autocomplete form-text search-area" data-drupal-selector="edit-keys" data-autocomplete-path="/suggestion/autocomplete?view_name=solr_search&amp;view_display=nav_bar_search&amp;filter_name=search_api_fulltext&amp;view_args=0" type="text" id="edit-keys" name="keys" value="" size="30" maxlength="128" placeholder="Search the site" />
1390
1391    <svg role="presentation" aria-hidden="true" class="desktop-only">
1392        <use xlink:href="/themes/custom/cob/images/svgSprite.svg#search"></use>
1393    </svg>
1394    
1395
1396    <div style="display: none;" aria-hidden="true"><div class="js-hide form-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions"><input data-bef-auto-submit-click="" data-drupal-selector="edit-submit-solr-search" type="submit" id="edit-submit-solr-search" value="SEARCH" class="button js-form-submit form-submit btn" />
1397</div>
1398</div>
1399    <a class="btn search-bar__submit" href="/search?keys= ">Search</a>
1400  </div>
1401</div>
1402
1403</form>
1404
1405		</div>
1406	
1407	<div style="height: 295px;">
1408			</div>
1409</div>
1410</div>
1411
1412  
1413  <button type="button" class="close-search" aria-label="Close search">
1414    <svg role="presentation" aria-hidden="true">
1415      <use xlink:href="/themes/custom/cob/images/svgSprite.svg#mobile-nav-close"></use>
1416    </svg>
1417  </button>
1418</div>
1419
1420    </nav>
1421  </div>
1422
1423</div>
1424
1425  </header>
1426
1427  
1428
1429
1430    <div class="region region-highlighted">
1431    <div data-drupal-messages-fallback class="hidden"></div>
1432
1433  </div>
1434
1435
1436  <main role="main" class="main-content">
1437    <a id="main-content" tabindex="-1"></a>
1438    <div class="layout-content content-page wrapper">
1439        <div class="region region-breadcrumb">
1440    <div id="block-system-breadcrumb-block" class="block block-system block-system-breadcrumb-block">
1441  
1442    
1443      
1444  <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb">
1445    <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2>
1446    <ol>
1447          <li>
1448                  <a href="/">City of Ballarat</a>
1449                          <svg role="presentation" aria-hidden="true">
1450            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1451          </svg>
1452              </li>
1453          <li>
1454                  About us
1455                          <svg role="presentation" aria-hidden="true">
1456            <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrow"></use>
1457          </svg>
1458              </li>
1459          <li>
1460                  Contact us
1461                      </li>
1462        </ol>
1463  </nav>
1464
1465  </div>
1466
1467  </div>
1468
1469
1470      
1471      
1472        <div class="region region-content">
1473    <div id="block-cob-content" class="block block-system block-system-main-block">
1474  
1475    
1476      
1477
1478
1479
1480
1481<article about="/about-us/contact-us" typeof="schema:WebPage" class="node node--type-page node--view-mode-full">
1482
1483	
1484	<div class="content-head">
1485		<div class="left">
1486			<h1><span property="schema:name" class="field field--name-title field--type-string field--label-hidden">Contact us</span>
1487</h1>
1488						<p></p>
1489		</div>
1490		
1491            <div class="img-container field field--name-field-image field--type-image field--label-hidden field__item">  <img loading="lazy" src="/sites/default/files/styles/content_header_large_1000_x_640/public/page/field_image/2019-04/Mobile%20users.jpg.webp?itok=WG0ZfUpL" width="1000" height="640" alt="Person using mobile phone" typeof="foaf:Image" class="image-style-content-header-large-1000-x-640" />
1492
1493
1494</div>
1495      
1496	</div>
1497
1498	<div class="block block-cob-internal-nav block-internalnav-block">
1499  
1500    
1501      
1502  <div  class="block internal-nav">
1503    <p>On this page</p>
1504    <ul>
1505              <li><a href="javascript:void(0)" aria-label="jump to 'Beware of fraudulent emails claiming to be the City of Ballarat'" data-target="0" class="page-jump">Beware of fraudulent emails claiming to be the City of Ballarat</a></li>
1506              <li><a href="javascript:void(0)" aria-label="jump to 'Customer Service'" data-target="1" class="page-jump">Customer Service</a></li>
1507              <li><a href="javascript:void(0)" aria-label="jump to 'Translating and Interpreting Services'" data-target="2" class="page-jump">Translating and Interpreting Services</a></li>
1508              <li><a href="javascript:void(0)" aria-label="jump to 'Using our Accessibility Menu'" data-target="3" class="page-jump">Using our Accessibility Menu</a></li>
1509              <li><a href="javascript:void(0)" aria-label="jump to 'Online reporting'" data-target="4" class="page-jump">Online reporting</a></li>
1510              <li><a href="javascript:void(0)" aria-label="jump to 'Media Enquiries'" data-target="5" class="page-jump">Media Enquiries</a></li>
1511              <li><a href="javascript:void(0)" aria-label="jump to 'Connect with us'" data-target="6" class="page-jump">Connect with us</a></li>
1512              <li><a href="javascript:void(0)" aria-label="jump to 'Be aware of scams'" data-target="7" class="page-jump">Be aware of scams</a></li>
1513              <li><a href="javascript:void(0)" aria-label="jump to 'Customer Service accessibility information'" data-target="8" class="page-jump">Customer Service accessibility information</a></li>
1514          </ul>
1515    
1516  </div>
1517
1518  </div>
1519
1520
1521	<div class="contents">
1522
1523		<div class="quick-links-container">
1524					</div>
1525
1526
1527		
1528		<div class="content-inner">
1529			<div class="left">
1530				<div class="main-content">
1531					<div class="contents">
1532						
1533      <div class="field field--name-field-content field--type-entity-reference-revisions field--label-hidden field__items">
1534              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1535          
1536
1537	<h2 class="content-header-title">Beware of fraudulent emails claiming to be the City of Ballarat</h2>
1538
1539
1540            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The City of Ballarat is aware of fraudulent emails sent via services such as SendGB and Sendspace, claiming to share files from <u>[email protected].</u></p>
1541<p><strong><u>These emails are not from the City of Ballarat.</u></strong></p>
1542<p>If you receive this on any suspicious email:</p>
1543<ul>
1544<li data-list-item-id="eceaf609ff3114cc54341ee49f9cbc716">Do not click any links or open attachments within these emails</li>
1545<li data-list-item-id="eb1fb1f9a09d4297cbaea6d6229142373">Do not provide and personal information</li>
1546<li data-list-item-id="ec8674c6e719957134949754867972274">Report them at via <a class="link-new-tab" href="https://www.scamwatch.gov.au/report-a-scam" target="_blank" data-icon-type="none">ScamWatch website</a>.</li>
1547</ul>
1548<p>See more information on this page for tips to be aware of scams.</p>
1549</div>
1550      
1551      </div>
1552</div>
1553              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1554          
1555
1556	<h2 class="content-header-title">Customer Service</h2>
1557
1558
1559            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Contact hours are 8.30am to&nbsp;
15595pm, Monday to Friday - Closed on public holidays.</p>
1560<ul>
1561<li data-list-item-id="e89ff719a03cf61e9368a02a30f431b41"><strong>Phone:</strong>&nbsp;<a href="tel:0353205500">5320 5500</a></li>
1562<li data-list-item-id="e5b06a85f3209f7a9c75b4cdcb1cbaa24"><strong>After hours:&nbsp;</strong>Call <a href="tel:0353205500">5320 5500</a>&nbsp;and follow the prompts to receive emergency support.<br>Call&nbsp;using&nbsp;the&nbsp;<a class="link-new-tab" href="https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service" rel="noopener noreferrer">National Relay Service</a>&nbsp;if you are&nbsp;deaf/hard of hearing or speech-impaired.</li>
1563<li data-list-item-id="ea6060d18b105fc99910dc15cbf99f92e"><strong>Email:</strong>&nbsp;<a href="mailto:[email protected]" rel="noopener noreferrer">[email protected]</a></li>
1564<li data-list-item-id="ed8d72cd130b62b8fa1ff628097da3656"><strong>In person:</strong>&nbsp;<br>The Phoenix Building<br>25 Armstrong Street South, Ballarat</li>
1565<li data-list-item-id="eff65a164f3eb9587367a48936edadb2e"><strong>Postal address:&nbsp;</strong><br>City of Ballarat<br>Wadawurrung Country<br>PO Box 655 Ballarat, VIC, 3353</li>
1566</ul>
1567<p><a class="link-dw-pdf" href="/sites/default/files/2023-11/City%20of%20Ballarat%20Customer%20Charter%202023.pdf" data-entity-type="media" data-entity-uuid="4887d286-6eef-49f1-8c4e-d81511a1be63" data-entity-substitution="media" title="City of Ballarat Customer Charter 2023.pdf">View the City of Ballarat Customer Charter</a></p>
1568<p>Read the <a class="link-dw-pdf" href="/sites/default/files/2026-08/Customer%20Service%20Centre%20Social%20Story.pdf" data-entity-type="media" data-entity-uuid="00fd2139-166d-4c75-8a7b-27af4b167e03" data-entity-substitution="media" target="_blank" title="Customer Service Centre Social Story">Customer Service Centre Social Story</a> to learn what to expect when you visit our Customer Service Centre.</p>
1569</div>
1570      
1571      </div>
1572</div>
1573              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1574          
1575
1576	<h2 class="content-header-title">Translating and Interpreting Services</h2>
1577
1578
1579            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1580<li data-list-item-id="ed6c60a6705148b16933a9bd9b28041cf"><strong>Phone:</strong> <a href="tel: 131 450">131 450</a> for immediate phone interpreting (available 24 hours).</li>
1581<li data-list-item-id="e4d13b2f6dead9a154a22fd2d82b75b6f"><strong>Online:</strong> <a class="link-new-tab" href="https://www.tisnational.gov.au/" rel="noopener noreferrer">Translating and Interpreting Services</a></li>
1582<li data-list-item-id="ef6187a47cfba2ed0771211b57abc14f6"><strong>Hearing Loops</strong> are available at The Phoenix Customer Service Desk and a Communication Board available</li>
1583<li data-list-item-id="ee5898b30676772da60a7880010bccb50"><strong>The National Relay Service</strong> is available as a phone solution for people who are deaf or have a hearing or speech impairment</li>
1584<li data-list-item-id="e29268808066bfa15e5872843d5402e38"><strong>TTY </strong>users phone <a href="tel:133677">133 677</a></li>
1585<li data-list-item-id="e75348512f307994daf015c8aacd90477"><strong>Speak and Listen</strong> users phone <a href="tel:1300555727">1300 555 727</a></li>
1586<li data-list-item-id="e82d6ba0e174dafb1448b6559cae5ea17"><strong>Internet relay users </strong>- visit the National Relay Service website</li>
1587<li data-list-item-id="eb440f1b266d470e0c90fe594ae01f34f"><strong>National Sign Language Program (NSLP)</strong>, which provides free Auslan interpreting for Deaf seniors aged 65+ (or 50+ for Aboriginal and or Torres Strait Islander people).</li>
1588</ul>
1589<p>Visit&nbsp;<a class="link-new-tab" href="https://www.tisnational.gov.au/Help-using-TIS-National-services/Contact-TIS-National.aspx" rel="noopener noreferrer">TIS Contact</a>&nbsp;for more help.</p>
1590</div>
1591      
1592      </div>
1593</div>
1594              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1595          
1596
1597	<h2 class="content-header-title">
1597Using our Accessibility Menu</h2>
1598
1599
1600            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Our website includes UserWay’s Accessibility Menu to help make your online experience easier and more accessible.</p>
1601<p>This tool offers a range of features designed to support people with different access needs. You can customise the site in ways that work best for you, including:</p>
1602<ul>
1603<li data-list-item-id="ee1079740753c6541e660a065b2573920">Text resizing to make words easier to read</li>
1604<li data-list-item-id="e517f468b6185347ba4db2c2d66d26fb9">Colour‑contrast adjustments for better visibility</li>
1605<li data-list-item-id="e056858fc3bae8e729674983290dfc8e5">Keyboard‑friendly navigation for people who do not use a mouse</li>
1606<li data-list-item-id="e0ad6fa6420e4bb20dd7f12ae17ac61e1">Screen‑reader support</li>
1607<li data-list-item-id="e1625dd56856b34f65171ed33f77c42fa">Dyslexia‑friendly font options</li>
1608<li data-list-item-id="e4d14318eeaf054a53ebbdc538d899aca">Tools to help improve comfort and readability</li>
1609</ul>
1610<p>The accessibility menu is designed to support <a class="link-new-tab" href="https://www.w3.org/WAI/WCAG22/Understanding/" target="_blank">WCAG guidelines</a>, helping ensure our website is accessible for people living with disability and or access needs.</p>
1611</div>
1612      
1613      </div>
1614</div>
1615              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1616          
1617
1618	<h2 class="content-header-title">Online reporting</h2>
1619
1620
1621            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p><a class="link-new-tab" href="https://eservices.ballarat.vic.gov.au/ePathway/Production/Web/Default.aspx" target="_blank"><strong>City of Ballarat e-services</strong></a><strong> - </strong>this includes:</p>
1622<ul>
1623<li data-list-item-id="eb4dc2a9d39e1b8f7d02ab2894d1ee507">Request Service</li>
1624<li data-list-item-id="ea8a6212952db68589f2f3c93b3943dd8">Payments</li>
1625<li data-list-item-id="e01c449b2694c764d1aa2509c23c7e36f">Registrations</li>
1626<li data-list-item-id="ef9dd772832ed5d3ab57a628092186be2">Permits</li>
1627</ul>
1628<p>Submit a issue/report using the <a href="https://www.snapsendsolve.com/" data-icon-type="none">Snap Send Solve app</a>.</p>
1629<p><a class="link-dw-pdf" href="/sites/default/files/2024-08/Complaints%20Management%20Policy.pdf" data-entity-type="media" data-entity-uuid="ad182b22-ec4e-453f-ba82-55b15f2334ca" data-entity-substitution="media" data-icon-type="link-dw-pdf" title="Complaints Management Policy">View the Complaints Management Policy</a>.</p>
1630</div>
1631      
1632      </div>
1633</div>
1634              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1635          
1636
1637	<h2 class="content-header-title">Media Enquiries</h2>
1638
1639
1640            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>Contact hours are 8.30am to&nbsp;5pm, Monday to Friday - Unavailable on public holidays.</p>
1641<ul>
1642<li data-list-item-id="e22eefc927f4a016e7d2ae36c0c00fd7d"><strong>Email: </strong><a href="mailto:[email protected]">[email protected]</a></li>
1643</ul>
1644</div>
1645      
1646      </div>
1647</div>
1648              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1649          
1650
1651	<h2 class="content-header-title">Connect with us</h2>
1652
1653
1654            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1655<li data-list-item-id="e513afb2cd17a332361f910987367df3d"><a class="link-new-tab" href="https://www.facebook.com/BallaratCityCouncil" rel="noopener noreferrer">Facebook</a></li>
1656<li data-list-item-id="e7b9b8b7063ed4df30e5524424c84dc7a"><a class="link-new-tab" href="https://www.instagram.com/cityofballarat" rel="noopener noreferrer">Instagram</a></li>
1657<li data-list-item-id="ee8ad13dde09fc8126d53fb725c3391e2"><a class="link-new-tab" href="https://au.linkedin.com/company/ballarat-city-council" rel="noopener noreferrer">Linkedin</a></li>
1658</ul>
1659</div>
1660      
1661      </div>
1662</div>
1663              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1664          
1665
1666	<h2 class="content-header-title">Be aware of scams</h2>
1667
1668
1669            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>There has been an increase in residents receiving&nbsp;scam calls claiming to be from the City of Ballarat.</p>
1670<p>If you receive a phone call from someone saying they are calling on behalf of the City of Ballarat Council, look out for these signs, it may be a scam:</p>
1671<ul>
1672<li data-list-item-id="e739278050ecb5c0f36ac70e92911d03b"><strong>Calls coming from a mobile phone number</strong><br>If we are contacting residents or we have partnered with a provider to conduct a phone survey, these calls will not come from mobile phone.</li>
1673<li data-list-item-id="e356d58b59d4e5e89bfc1b6ff91cab8dd"><strong>Claiming to be from the Ballarat City Council</strong><br>Our survey provider always identifies themselves by name.&nbsp;<a href="http://www.nfs.com.au/" data-icon-type="none">National Field Services</a>&nbsp;conducts&nbsp;surveys on behalf of the City of Ballarat. If council staff are contacting residents directly, we will provide a full name and the council department we are calling from.</li>
1674<li data-list-item-id="e175a435c978b3a46d33fb813486c2158"><strong>You are asked for your&nbsp;address, name, marital status, or&nbsp;mortgage status</strong><br>City of Ballarat staff have access to our residents' names and addresses (where needed) and our survey partner is not given this information as they do not need it. If you are asked for personal information, the call may be a scam.</li>
1675<li data-list-item-id="e9d1ce9a77ee226f48a380af54efb896f"><strong>The caller is "pushy" or "rude" when speaking to you</strong><br>Our survey provider will cease the phone call if a resident advises they do not wish to participate and not push residents to be involved in the survey. Our staff will always be courteous and polite when speaking with residents.</li>
1676</ul>
1677<p>To find out more about scam calls and how to report one if you think you may have had a spam call, visit the&nbsp;<a href="https://www.scamwatch.gov.au/" data-icon-type="none">ScamWatch website</a>.</p>
1678</div>
1679      
1680      </div>
1681</div>
1682              <div class="field__item">  <div class="paragraph paragraph--type--content paragraph--view-mode--default">
1683          
1684
1685	<h2 class="content-header-title">Customer Service accessibility information</h2>
1686
1687
1688            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><h2><a class="link-new-tab" href="https://maps.app.goo.gl/38HAG2xRcQTZmSqr8" target="_blank"><strong>The Phoenix</strong></a></h2>
1689</div>
1690      
1691      </div>
1692</div>
1693              <div class="field__item">
1694<div class="accordion">
1695      <div class="item">
1696      <div class="title">
1697  <h3>
1698    Entrance/Building Access
1699  </h3>
1700  <svg class="icon" role="presentation" aria-hidden="true">
1701    <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrowup"></use>
1702  </svg>
1703</div>
1704<div class="description">
1705  
1706            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1707<li data-list-item-id="e7cfcc0b42fdf1e90f46b340c6f4cf156">Double glass automatic doors with sensor at entrance</li>
1708<li data-list-item-id="e754baf558999676819b57c3fb822f8e7">Varying counter heights, moveable</li>
1709<li data-list-item-id="e994b6a600f24eb581680a0101aedacbf">Level access to entry &nbsp;</li>
1710<li data-list-item-id="e1bac127fb2db5fd14dad39b6e85d15c9">Lift access to second floor</li>
1711<li data-list-item-id="ea026a8fc881e86ba5d9df8fedb6910f7">Assistance animals are welcome, including an assistance dog within the meaning of section 4(1) of the Equal Opportunity Act 2010 (Vic).&nbsp;</li>
1712</ul>
1713</div>
1714      
1715</div>
1716    </div>
1717      <div class="item">
1718      <div class="title">
1719  <h3>
1720    Parking
1721  </h3>
1722  <svg class="icon" role="presentation" aria-hidden="true">
1723    <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrowup"></use>
1724  </svg>
1725</div>
1726<div class="description">
1727  
1728            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1729<li data-list-item-id="e960f54659437c6542e1fe83dbfdc1dcb">There are metered car parks out the front of The Phoenix building with one designated accessible car park at the front.</li>
1730<li data-list-item-id="ea2c1e3f626cea1fffed290e56d0ac9c6">Other parking is available on the streets near the Town Hall or at the multi storey carpark at Central Square. &nbsp;</li>
1731</ul>
1732</div>
1733      
1734</div>
1735    </div>
1736      <div class="item">
1737      <div class="title">
1738  <h3>
1739    Amenities
1740  </h3>
1741  <svg class="icon" role="presentation" aria-hidden="true">
1742    <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrowup"></use>
1743  </svg>
1744</div>
1745<div class="description">
1746  
1747            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1748<li data-list-item-id="edd3ba92152304bec2d2a8a4c4eb03d04">A variety of counter heights available and moveable to suit any height</li>
1749<li data-list-item-id="ed93c48f92e33e96f36bc981d72f56076">Seating is available &nbsp;</li>
1750<li data-list-item-id="e32babc4c6cd407bd1c702dfa560d23d3">Even lighting throughout the Centre</li>
1751</ul>
1752</div>
1753      
1754</div>
1755    </div>
1756      <div class="item">
1757      <div class="title">
1758  <h3>
1759    Toilets
1760  </h3>
1761  <svg class="icon" role="presentation" aria-hidden="true">
1762    <use xlink:href="/themes/custom/cob/images/svgSprite.svg#arrowup"></use>
1763  </svg>
1764</div>
1765<div class="description">
1766  
1767            <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><ul>
1768<li data-list-item-id="e40c3dc146b951a77f36d18c558fbb5bf">Closest public Changing Places/accessible toilet is on Bath Lane – rear of Town Hall</li>
1769<li data-list-item-id="ea5895a6d68fff3c6d35cde121f3a5a41">Male and female toilets inside the Ballarat Town Hall</li>
1770</ul>
1771</div>
1772      
1773</div>
1774    </div>
1775  </div></div>
1776          </div>
1777  
1778					</div>
1779				</div>
1780			</div>
1781		</div>
1782	</div>
1783</article>
1784
1785  </div>
1786
1787  </div>
1788
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