1 2<!DOCTYPE html> 3<html lang="en-US"> 4 <head> 5 <meta http-equiv="x-ua-compatible" content="ie=edge"> 6 <meta charset="UTF-8" /> 7 <meta name="viewport" content="width=device-width, initial-scale=1"> 8 <link rel="profile" href="http://gmpg.org/xfn/11" /> 9 <title>Owner Questions – Noritz – Knowledge Base</title> 10<meta name='robots' content='max-image-preview:large' /> 11<link href='https://fonts.gstatic.com' crossorigin rel='preconnect' /> 12<link rel="alternate" type="application/rss+xml" title="Noritz - Knowledge Base » Feed" href="https://help.noritz.com/index.php/feed/" /> 13<link rel="alternate" type="application/rss+xml" title="Noritz - Knowledge Base » Comments Feed" href="https://help.noritz.com/index.php/comments/feed/" /> 14<link rel="alternate" type="application/rss+xml" title="Noritz - Knowledge Base » Owner Questions Article Category Feed" href="https://help.noritz.com/index.php/article-categories/owner-questions/feed/" /> 15<style id="wp-img-auto-sizes-contain-inline-css"> 16img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px} 17/*# sourceURL=wp-img-auto-sizes-contain-inline-css */ 18</style> 19<style id="wp-emoji-styles-inline-css"> 20 21 img.wp-smiley, img.emoji { 22 display: inline !important; 23 border: none !important; 24 box-shadow: none !important; 25 height: 1em !important; 26 width: 1em !important; 27 margin: 0 0.07em !important; 28 vertical-align: -0.1em !important; 29 background: none !important; 30 padding: 0 !important; 31 } 32/*# sourceURL=wp-emoji-styles-inline-css */ 33</style> 34<style id="wp-block-library-inline-css"> 35:root{--wp-block-synced-color:#7a00df;--wp-block-synced-color--rgb:122,0,223;--wp-bound-block-color:var(--wp-block-synced-color);--wp-editor-canvas-background:#ddd;--wp-admin-theme-color:#007cba;--wp-admin-theme-color--rgb:0,124,186;--wp-admin-theme-color-darker-10:#006ba1;--wp-admin-theme-color-darker-10--rgb:0,107,160.5;--wp-admin-theme-color-darker-20:#005a87;--wp-admin-theme-color-darker-20--rgb:0,90,135;--wp-admin-border-width-focus:2px}@media (min-resolution:192dpi){:root{--wp-admin-border-width-focus:1.5px}}.wp-element-button{cursor:pointer}:root .has-very-light-gray-background-color{background-color:#eee}:root .has-very-dark-gray-background-color{background-color:#313131}:root .has-very-light-gray-color{color:#eee}:root .has-very-dark-gray-color{color:#313131}:root .has-vivid-green-cyan-to-vivid-cyan-blue-gradient-background{background:linear-gradient(135deg,#00d084,#0693e3)}:root .has-purple-crush-gradient-background{background:linear-gradient(135deg,#34e2e4,#4721fb 50%,#ab1dfe)}:root .has-hazy-dawn-gradient-background{background:linear-gradient(135deg,#faaca8,#dad0ec)}:root .has-subdued-olive-gradient-background{background:linear-gradient(135deg,#fafae1,#67a671)}:root .has-atomic-cream-gradient-background{background:linear-gradient(135deg,#fdd79a,#004a59)}:root .has-nightshade-gradient-background{background:linear-gradient(135deg,#330968,#31cdcf)}:root .has-midnight-gradient-background{background:linear-gradient(135deg,#020381,#2874fc)}:root{--wp--preset--font-size--normal:16px;
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263}</style> </head> 264<body class="archive tax-ht_kb_category term-owner-questions term-3 wp-embed-responsive wp-theme-knowall wp-child-theme-knowall-child ht-kb" itemscope itemtype="https://schema.org/WebPage" data-spy="scroll" data-offset="30" data-target="#navtoc"> 265<div class="ht-sitecontainer ht-sitecontainer--wide"> 266 267<!-- .site-header --> 268<div class="site-header"> 269 270 <header class="site-header__banner" itemscope itemtype="http://schema.org/WPHeader"> 271 <div class="ht-container"> 272 273 <!-- .site-logo --> 274 <div class="site-logo"> 275 <a href="https://help.noritz.com" data-ht-sitetitle="Noritz – Knowledge Base"> 276 277 <img alt="Noritz – Knowledge Base" src="https://help.noritz.com/wp-content/uploads/2021/04/logo1.png" /> 278 279 <meta itemprop="headline" content="Noritz – Knowledge Base"> 280 </a> 281 </div> 282 <!-- /.site-logo --> 283 284 <!-- .nav-header --> 285 <nav class="nav-header" itemscope itemtype="https://schema.org/SiteNavigationElement"> 286 <button id="ht-navtoggle" class="nav-header__mtoggle"><span>Menu</span></button> 287 </nav> 288 <!-- /.nav-header --> 289 290 </div> 291 </header> 292 <!-- /.site-header --> 293 294 295 296 297</div> 298<!-- /.site-header --> 299 300 301<div class="ht-pageheader"> 302<div class="ht-container"> 303 304 305<!-- .hkb-breadcrumbs --> 306<div class="hkb-breadcrumbs_wrap"> 307 <ol class="hkb-breadcrumbs" itemscope itemtype="https://schema.org/BreadcrumbList" > 308 <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> 309 <a itemprop="item" href="https://help.noritz.com"> 310 <span itemprop="name">Home</span> 311 <svg class="hkb-breadcrumbs__icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 19 34.1"><g><path d="M19,17c0,0.5-0.2,1-0.6,1.4L3.4,33.5c-0.8,0.8-2,0.8-2.8,0c-0.8-0.8-0.8-2,0-2.8L14.2,17L0.6,3.4c-0.8-0.8-0.8-2,0-2.8 c0.8-0.8,2-0.8,2.8,0l15.1,15.1C18.8,16,19,16.5,19,17z"/></g></svg> 312 </a> 313 <meta itemprop="position" content="1" /> 314 </li> 315 <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> 316 <span> 317 <span itemprop="name">Owner Questions</span> 318 <link itemprop="item" href="https://help.noritz.com/index.php/knowledge-base/does-a-noritz-tankless-have-a-pilot-light/" /> 319 </span> 320 <meta itemprop="position" content="2" /> 321 </li> 322 </ol> 323 </div> 324<!-- /.hkb-breadcrumbs --> 325 326<form class="hkb-site-search" method="get" action="https://help.noritz.com/"> 327 <label class="hkb-screen-reader-text" for="hkb-search">Search For</label> 328 <input id="hkb-search" class="hkb-site-search__field" type="text" value="" placeholder="Search the knowledge base..." name="s" autocomplete="off"> 329 <img class="hkb-site-search__loader" src="https://help.noritz.com/wp-content/themes/knowall/img/loading.svg" alt="Searching..." /> 330 <input type="hidden" name="ht-kb-search" value="1" /> 331 <input type="hidden" name="lang" value=""/> 332 <button class="hkb-site-search__button" type="submit"><span>Search</span></button> 333</form> 334 335</div> 336</div> 337 338<!-- .ht-page --> 339<div class="ht-page ht-page--sidebarright"> 340<div class="ht-container"> 341 342 343 <div class="ht-page__content"> 344 <div class="ht-categoryheader hkb-category--boxed hkb-category--withdesc hkb-category--style7 hkb-category--3"> 345 <div class="ht-categoryheader__content"> 346 <h1 class="ht-categoryheader__title"> 347 Owner Questions </h1> 348 <div class="ht-categoryheader__description"> 349 Common questions for current tankless owners </div> 350 </div> 351 </div> 352 353 354 355 <ul class="ht-articlelist"> 356 <li> 357 <article id="post-819" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 358 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/does-a-noritz-tankless-have-a-pilot-light/"> 359 <h2 class="hkb-article__title" itemprop="headline"> 360 Does a Noritz Tankless have a pilot light? </h2> 361 362 <div class="hkb-article__excerpt"> 363 All Noritz Tankless units feature an electronic ignition and thus do not have a pilot light like a traditional tank... </div> 364 </a> 365</article> 366 </li> 367 <li> 368 <article id="post-95" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 369 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/ampdraw/"> 370 <h2 class="hkb-article__title" itemprop="headline"> 371 What is the typical amp draw of a Noritz tankless unit? </h2> 372 373 <div class="hkb-article__excerpt"> 374 Electrical amp draw of Noritz tankless water heater Typical amp draw (current) for all of our units is between 1-3... </div> 375 </a> 376</article> 377 </li> 378 <li> 379 <article id="post-822" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 380 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/does-noritz-offer-a-recirculation-pump/"> 381 <h2 class="hkb-article__title" itemprop="headline"> 382 Does Noritz offer a recirculation pump? </h2> 383 384 <div class="hkb-article__excerpt"> 385 Yes! Noritz offers the RPK-EXT External Pump Kit which may be added to most recent Noritz Tankless units. Additionally we... </div> 386 </a> 387</article> 388 </li> 389 <li> 390 <article id="post-180" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 391 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/hard-water-treatment/"> 392 <h2 class="hkb-article__title" itemprop="headline"> 393 What should I do to treat hard water? </h2> 394 395 <div class="hkb-article__excerpt"> 396 Noritz Water Treatment Guidelines There are several technologies used to treat hard water either by changing its chemical nature or... </div> 397 </a> 398</article> 399 </li> 400 <li> 401 <article id="post-169" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 402 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/flow-rate-chart/"> 403 <h2 class="hkb-article__title" itemprop="headline"> 404 Flow Rate Chart </h2> 405 406 <div class="hkb-article__excerpt"> 407 The chart below will show you the maximum flow rate a unit can provide based on the temperature rise. What... </div> 408 </a> 409</article> 410 </li> 411 <li> 412 <article id="post-396" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 413 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/warranty/"> 414 <h2 class="hkb-article__title" itemprop="headline"> 415 What is the warranty on Noritz heaters? </h2> 416 417 <div class="hkb-article__excerpt"> 418 The heat exchanger warranty for a Noritz tankless water heater will vary from 3 years up to an industry leading... </div> 419 </a> 420</article> 421 </li> 422 <li> 423 <article id="post-183" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 424 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/federal-tax-credit/"> 425 <h2 class="hkb-article__title" itemprop="headline"> 426 Noritz Federal Tax Credit Certificate </h2> 427 428 <div class="hkb-article__excerpt"> 429 NORITZ MANUFACTURER TAX REBATE CERTIFICATE Noritz America Corporation (Manufacturer ID: K2P9) certifies that the following models of water heaters meet the requirements... </div> 430 </a> 431</article> 432 </li> 433 <li> 434 <article id="post-187" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 435 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/warranty-registration/"> 436 <h2 class="hkb-article__title" itemprop="headline"> 437 How Do I Register my Warranty? </h2> 438 439 <div class="hkb-article__excerpt"> 440 Register your unit, view warranty terms or download the current warranty form here:https://noritz.com/warranty <
440/div> 441 </a> 442</article> 443 </li> 444 <li> 445 <article id="post-189" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 446 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/power-outage/"> 447 <h2 class="hkb-article__title" itemprop="headline"> 448 What if there is a power outage? </h2> 449 450 <div class="hkb-article__excerpt"> 451 Will I get hot water if there is a power outage? Tankless heaters will not work if there is a... </div> 452 </a> 453</article> 454 </li> 455 <li> 456 <article id="post-198" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 457 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/residential-heater-in-commercial-applications/"> 458 <h2 class="hkb-article__title" itemprop="headline"> 459 Can a residential heater be installed in a commercial application? </h2> 460 461 <div class="hkb-article__excerpt"> 462 Yes, a residential heater can be installed in a commercial application, however please be advised, the heat exchanger warranty will... </div> 463 </a> 464</article> 465 </li> 466 <li> 467 <article id="post-200" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 468 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/temperature-rise/"> 469 <h2 class="hkb-article__title" itemprop="headline"> 470 What does the term “temperature rise” mean? </h2> 471 472 <div class="hkb-article__excerpt"> 473 The difference between the incoming ground water temperature and the set temperature of the tankless unit. For example, if your... </div> 474 </a> 475</article> 476 </li> 477 <li> 478 <article id="post-204" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 479 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/pex-piping/"> 480 <h2 class="hkb-article__title" itemprop="headline"> 481 Can I use PEX piping for my domestic hot water service? </h2> 482 483 <div class="hkb-article__excerpt"> 484 Generally speaking yes you can however please refer to your local codes. </div> 485 </a> 486</article> 487 </li> 488 <li> 489 <article id="post-206" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 490 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/water-heater-on-when-flushing-toilet/"> 491 <h2 class="hkb-article__title" itemprop="headline"> 492 Why does my water heater turn on momentarily sometimes when no one is using hot water or when someone flushes the toilet? </h2> 493 494 <div class="hkb-article__excerpt"> 495 This could be an issue with the water pressure coming to the heater or a plumbing issue such as cross... </div> 496 </a> 497</article> 498 </li> 499 <li> 500 <article id="post-208" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 501 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/maximum-flow-rate-through-h2flow/"> 502 <h2 class="hkb-article__title" itemprop="headline"> 503 What is the maximum flow rate allowed through the H2Flow? </h2> 504 505 <div class="hkb-article__excerpt"> 506 Although the H2Flow is capable of serving up to 10 gallons per minute water flow, the ideal maximum flow rate... </div> 507 </a> 508</article> 509 </li> 510 <li> 511 <article id="post-210" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 512 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/storage-tank-recirculation/"> 513 <h2 class="hkb-article__title" itemprop="headline"> 514 Is the 8-10 gallon storage tank necessary for a recirculation system? </h2> 515 516 <div class="hkb-article__excerpt"> 517 It is not necessary; the 8-10 gallon storage tank alleviates cold water sandwiching effects that occur in some installations. It... </div> 518 </a> 519</article> 520 </li> 521 <li> 522 <article id="post-212" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 523 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/battery-back-up-recommended/"> 524 <h2 class="hkb-article__title" itemprop="headline"> 525 Is a battery backup supply recommended with your units? </h2> 526 527 <div class="hkb-article__excerpt"> 528 Battery backups are not a required item when installing or using a tankless water heater, however they can be a... </div> 529 </a> 530</article> 531 </li> 532 <li> 533 <article id="post-214" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 534 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/heater-shuts-off-no-error-code/"> 535 <h2 class="hkb-article__title" itemprop="headline"> 536 My heater shuts off while I am in the shower or using the sink in the kitchen, why? There are no error codes on my remote. </h2> 537 538 <div class="hkb-article__excerpt"> 539 This type of problem is typically caused by low water flow. Noritz tankless water heaters have a minimum flow requirement... </div> 540 </a> 541</article> 542 </li> 543 <li> 544 <article id="post-216" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 545 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/qualified-installer/"> 546 <h2 class="hkb-article__title" itemprop="headline">
547 What constitutes a qualified installer? </h2> 548 549 <div class="hkb-article__excerpt"> 550 A qualified installer requirement will vary according to their respective states, county or city. Make sure the installer you choose... </div> 551 </a> 552</article> 553 </li> 554 <li> 555 <article id="post-228" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 556 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/install-heater-in-closet/"> 557 <h2 class="hkb-article__title" itemprop="headline"> 558 Can I install my heater in a closet/cabinet? </h2> 559 560 <div class="hkb-article__excerpt"> 561 They can be installed in a mechanical closet as long as there is a sufficient supply of air. To ensure... </div> 562 </a> 563</article> 564 </li> 565 <li> 566 <article id="post-331" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 567 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/available-accessories/"> 568 <h2 class="hkb-article__title" itemprop="headline"> 569 What accessories are available for my Noritz tankless heater ? </h2> 570 571 <div class="hkb-article__excerpt"> 572 Please see below (from 2021 product catalog) or download the product catalog HERE A qualified Noritz installer near you can... </div> 573 </a> 574</article> 575 </li> 576 <li> 577 <article id="post-344" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 578 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/savings-with-tankless/"> 579 <h2 class="hkb-article__title" itemprop="headline"> 580 How much money can I save with a tankless (compared to a storage tank)? </h2> 581 582 </a> 583</article> 584 </li> 585 <li> 586 <article id="post-428" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 587 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/modelnumber/"> 588 <h2 class="hkb-article__title" itemprop="headline"> 589 Not sure what model you have? </h2> 590 591 <div class="hkb-article__excerpt"> 592 How to locate model and serial number. What model do I have? Applicable Models Models: ALL MODELS </div> 593 </a> 594</article> 595 </li> 596 <li> 597 <article id="post-841" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 598 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/hbc-1-replacement-cartridge/"> 599 <h2 class="hkb-article__title" itemprop="headline"> 600 SS-HBC-1 Replacement Cartridge </h2> 601 602 <div class="hkb-article__excerpt"> 603 Discontinue Notice The Noritz SS-HBC-1 has been discontinued from the Noritz line Order Replacement Cartridge However, if you already own... </div> 604 </a> 605</article> 606 </li> 607 <li> 608 <article id="post-928" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 609 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/changing-remote-between-f-and-c/"> 610 <h2 class="hkb-article__title" itemprop="headline"> 611 Changing Remote between F and C </h2> 612 613 <div class="hkb-article__excerpt"> 614 Residential Remotes RC-7651M, RC-7651M-A and the Commercial Remote RC-9018M feature the ability to display set temperatures in either F (default)... </div> 615 </a> 616</article> 617 </li> 618 <li> 619 <article id="post-1184" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 620 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/servicer/"> 621 <h2 class="hkb-article__title" itemprop="headline"> 622 Find a Local Servicer </h2> 623 624 <div class="hkb-article__excerpt"> 625 Need help finding a technician or local servicer for your unit? In the even that you need to locate a... </div> 626 </a> 627</article> 628 </li> 629 <li> 630 <article id="post-1189" class="hkb-articlemini" itemscope itemtype="https://schema.org/CreativeWork"> 631 <a class="hkb-article__link" href="https://help.noritz.com/index.php/knowledge-base/ezstartplus/"> 632 <h2 class="hkb-article__title" itemprop="headline"> 633 Noritz EZ Start + Bluetooth® App </h2> 634 635 <div class="hkb-article__excerpt"> 636 The Noritz EZ Start + App gives homeowners the ability to control the
636ir tankless temperature settings, scheduling, recirculation, and more... </div> 637 </a> 638</article> 639 </li> 640 </ul> 641 642 643 644 <div class="ht-mobile-exit"><strong class="ht-mobile-exit__title">Need Support?</strong><div class="hkb_widget_exit__content">Can't find the answer you're looking for? Don't worry we're here to help!</div><a class="hkb_widget_exit__btn" data-ht-kb-exit-href="?hkb-redirect&nonce=f3e3bafc3c&check=5bukg&redirect=https%3A%2F%2Fhelp.noritz.com%2Findex.php%2Fsubmit-a-ticket%2F&otype=ht_kb_category&oid=3&source=widget" href="#" target="_blank" rel="nofollow">CONTACT SUPPORT</a></div> 645 </div> 646 647 <!-- .sidebar --> 648 <aside class="sidebar" itemscope itemtype="https://schema.org/WPSideBar"> 649 <section id="ht-kb-exit-widget-3" class="widget hkb_widget_exit"><h3 class="widget__title">Need Support?</h3><div class="hkb_widget_exit__content">Can't find the answer you're looking for? Don't worry we're here to help!</div><a class="hkb_widget_exit__btn" data-ht-kb-exit-href="?hkb-redirect&nonce=f3e3bafc3c&check=5bukg&redirect=https%3A%2F%2Fhelp.noritz.com%2Findex.php%2Fsubmit-a-ticket%2F&otype=ht_kb_category&oid=3&source=widget" href="#" target="_blank" rel="nofollow">CONTACT SUPPORT</a></section> </aside> 650 <!-- /.sidebar --> 651 652</div> 653</div> 654<!-- /.ht-page --> 655 656<!-- .site-footer --> 657<footer class="site-footer" itemscope itemtype="https://schema.org/WPFooter"> 658<div class="ht-container"> 659 660 <nav class="nav-footer"> 661 </nav> 662 663</div> 664</footer> 665<!-- /.site-footer --> 666
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