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Schedule?","source":"@site/docs/schedules.md","sourceDirName":".","slug":"/schedules","permalink":"/docs/schedules","draft":false,"unlisted":false,"editUrl":"https://github.com/pagertree/pt4-docusaurus/tree/main/docs/schedules.md","tags":[],"version":"current","frontMatter":{},"sidebar":"docs","previous":{"title":"Teams","permalink":"/docs/teams"},"next":{"title":"Escalation Policies","permalink":"/docs/escalation-policies"}}');var s=i(74848),a=i(28453);const r={},l="Schedules",c={},d=[{value:"What is a Schedule?",id:"what-is-a-schedule",level:2},{value:"Schedules Tutorial Video",id:"schedules-tutorial-video",level:3},{value:"Basic Calendar Interactions",id:"basic-calendar-interactions",level:2},{value:"Create a Single Day Event",id:"create-a-single-day-event",level:3},{value:"Create a Multi-Day Event",id:"create-a-multi-day-event",level:3},{value:"Show Event Details",id:"show-event-details",level:3},{value:"Drag and Drop Events",id:"drag-and-drop-events",level:3},{value:"Event 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n={a:"a",em:"em",h1:"h1",h2:"h2",h3:"h3",h4:"h4",header:"header",img:"img",li:"li",ol:"ol",p:"p",strong:"strong",ul:"ul",...(0,a.R)(),...e.components};return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(n.header,{children:(0,s.jsx)(n.h1,{id:"schedules",children:"Schedules"})}),"\n",(0,s.jsx)(n.h2,{id:"what-is-a-schedule",children:"What is a Schedule?"}),"\n",(0,s.jsxs)(n.p,{children:["On-call schedules are composed of calendar ",(0,s.jsx)(n.a,{href:"/docs/schedules#events",children:"events"}),". Each calendar event is associated with one or more users and one ",(0,s.jsx)(n.a,{href:"/docs/escalation-policies#escalation-layers",children:"escalation layers"}),"."]}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsx)(n.li,{children:"A schedule has many events."}),"\n",(0,s.jsxs)(n.li,{children:["Each schedule event is associated with exactly one escalation layer, but can have many ",(0,s.jsx)(n.a,{href:"/docs/users",children:"attendees"}),"."]}),"\n",(0,s.jsxs)(n.li,{children:["Alerts will ",(0,s.jsx)(n.a,{href:"/docs/notifications",children:"notify"})," users on-call for an escalation layer for any given moment."]}),"\n",(0,s.jsxs)(n.li,{children:["If multiple users are on-call for the same layer, the notifications are said to ",(0,s.jsx)(n.em,{children:'"fan out"'}),"."]}),"\n",(0,s.jsxs)(n.li,{children:["If multiple users are on-call, and a user ",(0,s.jsx)(n.a,{href:"/docs/alerts#acknowledge",children:"acknowledges"})," the alert, the rest of the users that did not acknowledge the alert will receive a notification stating that another user has acknowledged the alert."]}),"\n"]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"High level alert workflow",src:i(41151).A+"",width:"907",height:"747"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"High Level Alert Workflow (Schedules)"})})]}),"\n",(0,s.jsx)(n.h3,{id:"schedules-tutorial-video",children:"Schedules Tutorial Video"}),"\n",(0,s.jsx)("iframe",{src:"https://www.youtube-nocookie.com/embed/xaCrRCvQud8",title:"PagerTree On-Call Schedules Video (v4)",class:"rds-video"}),"\n",(0,s.jsx)(n.h2,{id:"basic-calendar-interactions",children:"Basic Calendar Interactions"}),"\n",(0,s.jsx)(n.h3,{id:"create-a-single-day-event",children:"Create a Single Day Event"}),"\n",(0,s.jsx)(n.p,{children:"Double click the calendar (in the white space) to create a single day event."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"Single day event",src:i(25131).A+"",width:"1548",height:"1501"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Double click for a single day event."})})]}),"\n",(0,s.jsx)(n.h3,{id:"create-a-multi-day-event",children:"Create a Multi-Day Event"}),"\n",(0,s.jsx)(n.p,{children:"Click and drag the calendar (in the white space) to create a multi-day event."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"drag-n-drop calendar",src:i(48905).A+"",width:"1548",height:"1501"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Click and drag to create a multi-day event."})})]}),"\n",(0,s.jsx)(n.h3,{id:"show-event-details",children:"Show Event Details"}),"\n",(0,s.jsx)(n.p,{children:"Click the event to show it's details."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"show event details",src:i(45851).A+"",width:"1550",height:"1493"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Click the event to show the event details."})})]}),"\n",(0,s.jsx)(n.h3,{id:"drag-and-drop-events",children:"Drag and Drop Events"}),"\n",(0,s.jsx)(n.p,{children:"You can drag and drop events to modify them on the fly. This only works for regular events (not repeating or rotations)."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"Drop-n-drop events",src:i(73296
1).A+"",width:"1540",height:"1505"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"You can drag and drop regular (non-repeating) events to modify them on the fly."})})]}),"\n",(0,s.jsx)(n.h3,{id:"event-actions",children:"Event Actions"}),"\n",(0,s.jsx)(n.p,{children:"Click the event to show it's details. You can then use the action buttons to work on the event."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"annotated event actions",src:i(79561).A+"",width:"1550",height:"1493"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event actions (annotated)."})})]}),"\n",(0,s.jsx)(n.h3,{id:"flush-schedule",children:"Flush Schedule"}),"\n",(0,s.jsx)(n.p,{children:'"Flushing" a schedule will remove all events from the calendar. 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It has a start and end date."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"Regular event form",src:i(21065).A+"",width:"2386",height:"901"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Regular event form."})})]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"regular event on a calendar",src:i(21004).A+"",width:"1542",height:"1490"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Regular event on a calendar."})})]}),"\n",(0,s.jsx)(n.h3,{id:"repeating-event",children:"Repeating Event"}),"\n",(0,s.jsx)(n.p,{children:"A repeating event is one that has an initial occurrence start and end date. It will then repeat based on the options selected."}),"\n",(0,s.jsx)(n.p,{children:"Options for repeating events are the following:"}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"Frequency"})," - An integer number (ex: 1)."]}),"\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"Frequency Unit"})," - Hours/Days/Weeks/Months/Years."]}),"\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"Applicable Days of the Week"})," - Only days of the week this event should occur. (Only works with frequency unit Days)"]}),"\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"Repeat End (Inclusive)"})," - The last day this event should occur on. (If you set this to be Oct 31, the last occurrence will be Oct 31-> Nov 1)"]}),"\n"]}),"\n",(0,s.jsx)(n.h4,{id:"example-simple-repeating-event",children:"Example: Simple Repeating Event"}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"simple repeating event",src:i(56724).A+"",width:"2385",height:"1505"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Simple repeating event form"})})]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"simple repeating event on a calendar",src:i(83379).A+"",width:"1548",height:"1500"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Simple repeating event on a calendar."})})]}),"\n",(0,s.jsx)(n.h4,{id:"example-repeating-event-during-working-hours",children:"Example: Repeating Event During Working Hours"}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"repeating event",src:i(75268).A+"",width:"2361",height:"1466"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Repeating event (working hours) form."})})]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"repeating event on a calendar",src:i(11331).A+"",width:"1551",height:"1505"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Repeating event (working hours) on a calendar."})})]}),"\n",(0,s.jsx)(n.h4,{id:"example-repeating-event-with-end-date",children:"Example: Repeating Event With End Date"}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"repeating event with end date",src:i(67517).A+"",width:"2358",height:"1460"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Repeating event (with end date) form."})})]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"repeating event with end date on calendar",src:i(28968).A+"",width:"1557",height:"1511"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Repeating event (with end date) on a calendar."})})]}),"\n",(0,s.jsx)(n.h3,{id:"rotating-event",children:"Rotating Event"}),"\n",(0,s.jsx)(n.p,{children:"A rotating event is similar to a repeating event, but it will rotate users for every occurrence."}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"rotating event form",src:i(11789).A+"",width:"2369",height:"1719"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Rotating event form."})})]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"rotating event on a calendar",src:i(51704).A+"",width:"1546",height:"1495"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Rotating event on a calendar."})})]}),"\n",(0,s.jsx)(n.h2,{id:"advanced-calendar-interactions",children:"Advanced Calendar Interactions"}),"\n",(0,s.jsx)(n.h3,{id:"event-override",children:"Event Override"}),"\n",(0,s.jsx)(n.p,{children:"To override and event for a duration of time:"}),"\n",(0,s.jsxs)(n.ol,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Single click the Event to show the event details."}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsxs)(n.p,{children:["Click 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form",src:i(54399).A+"",width:"2316",height:"1413"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event Override Form"})})]}),"\n"]}),"\n"]}),"\n"]}),"\n"]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"event override on calendar",src:i(94226).A+"",width:"1557",height:"1508"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event override on a calendar."})})]}),"\n",(0,s.jsx)(n.h3,{id:"event-clone",children:"Event Clone"}),"\n",(0,s.jsxs)(n.ol,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Single click the Event to show the event details."}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsxs)(n.p,{children:["Click the ",(0,s.jsx)(n.strong,{children:"Event Clone"})," button."]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"Event clone button",src:i(3630).A+"",width:"1558",height:"1500"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event Clone Button"})})]}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"On the event clone form:"}),"\n",(0,s.jsxs)(n.ol,{children:["\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsx)(n.p,{children:"Make any appropriate changes."}),"\n"]}),"\n",(0,s.jsxs)(n.li,{children:["\n",(0,s.jsxs)(n.p,{children:["Click ",(0,s.jsx)(n.strong,{children:"Create"})," button."]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"event clone form",src:i(412).A+"",width:"2346",height:"856"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event Clone Form"})})]}),"\n"]}),"\n"]}),"\n"]}),"\n"]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"event clone on calendar",src:i(74747).A+"",width:"1557",height:"1516"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Event clone on a calendar."})})]}),"\n",(0,s.jsx)(n.h3,{id:"repeating-event-question",children:"Repeating Event Question"}),"\n",(0,s.jsx)(n.p,{children:"For repeating events you may be asked which how 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1ou would like to edit the event."}),"\n",(0,s.jsxs)(n.ul,{children:["\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"This event"})," - Uses the single occurrence clicked on for point of operation. Only modifies this occurrence."]}),"\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"This event and following events"})," - Uses the single occurrence clicked on for starting point of operation, modifying the occurrence itself and all future occurrences."]}),"\n",(0,s.jsxs)(n.li,{children:[(0,s.jsx)(n.em,{children:"All events (in this series)"})," - Uses the initial occurrence (regardless of which event was clicked on) for starting point of operation. Modifies all past, present, and future occurrences."]}),"\n"]}),"\n",(0,s.jsxs)("figure",{children:[(0,s.jsx)(n.img,{alt:"repeating event question",src:i(95538).A+"",width:"547",height:"535"}),(0,s.jsx)("figcaption",{children:(0,s.jsx)("p",{children:"Repeating event question."})})]})]})}function o(e={}){const{wrapper:n}={...(0,a.R)(),...e.components};return n?(0,s.jsx)(n,{...e,children:(0,s.jsx)(h,{...e})}):h(e)}}}]);
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