1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[6962,9489],{5849:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"cart-shopping",icon:[576,512,[128722,"shopping-cart"],"f07a","M24 0C10.7 0 0 10.7 0 24S10.7 48 24 48H69.5c3.8 0 7.1 2.7 7.9 6.5l51.6 271c6.5 34 36.2 58.5 70.7 58.5H488c13.3 0 24-10.7 24-24s-10.7-24-24-24H199.7c-11.5 0-21.4-8.2-23.6-19.5L170.7 288H459.2c32.6 0 61.1-21.8 69.5-53.3l41-152.3C576.6 57 557.4 32 531.1 32h-411C111 12.8 91.6 0 69.5 0H24zM131.1 80H520.7L482.4 222.2c-2.8 10.5-12.3 17.8-23.2 17.8H161.6L131.1 80zM176 512a48 48 0 1 0 0-96 48 48 0 1 0 0 96zm336-48a48 48 0 1 0 -96 0 48 48 0 1 0 96 0z"]},i.Kt=i.mw},17003:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"headset",icon:[512,512,[],"f590","M48 256C48 141.1 141.1 48 256 48s208 93.1 208 208V400.1c0 22.1-17.9 40-40 40L313.6 440c-8.3-14.4-23.8-24-41.6-24H240c-26.5 0-48 21.5-48 48s21.5 48 48 48h32c17.8 0 33.3-9.7 41.6-24l110.4 .1c48.6 0 88.1-39.4 88.1-88V256C512 114.6 397.4 0 256 0S0 114.6 0 256v40c0 13.3 10.7 24 24 24s24-10.7 24-24V256zm112-32V336c-17.7 0-32-14.3-32-32V256c0-17.7 14.3-32 32-32zM80 256v48c0 44.2 35.8 80 80 80h16c17.7 0 32-14.3 32-32V208c0-17.7-14.3-32-32-32H160c-44.2 0-80 35.8-80 80zm272-32c17.7 0 32 14.3 32 32v48c0 17.7-14.3 32-32 32V224zm80 32c0-44.2-35.8-80-80-80H336c-17.7 0-32 14.3-32 32V352c0 17.7 14.3 32 32 32h16c44.2 0 80-35.8 80-80V256z"]},i.QE=i.mw},25804:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"chart-mixed",icon:[512,512,["analytics"],"f643","M503.6 74.2c10.1-8.6 11.2-23.8 2.6-33.8s-23.8-11.2-33.8-2.6L320.2 168.3 207.8 69.9c-8.2-7.1-20.1-7.9-29.1-1.9L10.7 180c-11 7.4-14 22.3-6.7 33.3s22.3 14 33.3 6.7L190 118.2l114.2 99.9c9 7.9 22.4 7.9 31.4 .2l168-144zM200 432c0 4.4-3.6 8-8 8s-8-3.6-8-8V272c0-4.4 3.6-8 8-8s8 3.6 8 8V432zm-8-208c-26.5 0-48 21.5-48 48V432c0 26.5 21.5 48 48 48s48-21.5 48-48V272c0-26.5-21.5-48-48-48zM72 432c0 4.4-3.6 8-8 8s-8-3.6-8-8V368c0-4.4 3.6-8 8-8s8 3.6 8 8v64zM64 320c-26.5 0-48 21.5-48 48v64c0 26.5 21.5 48 48 48s48-21.5 48-48V368c0-26.5-21.5-48-48-48zm264 16v96c0 4.4-3.6 8-8 8s-8-3.6-8-8V336c0-4.4 3.6-8 8-8s8 3.6 8 8zm-56 0v96c0 26.5 21.5 48 48 48s48-21.5 48-48V336c0-26.5-21.5-48-48-48s-48 21.5-48 48zm184 96c0 4.4-3.6 8-8 8s-8-3.6-8-8V272c0-4.4 3.6-8 8-8s8 3.6 8 8V432zm-8-208c-26.5 0-48 21.5-48 48V432c0 26.5 21.5 48 48 48s48-21.5 48-48V272c0-26.5-21.5-48-48-48z"]},i.ZZ=i.mw},25813:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"phone-plus",icon:[640,512,[],"f4d2","M456 200V136H392c-13.3 0-24-10.7-24-24s10.7-24 24-24h64V24c0-13.3 10.7-24 24-24s24 10.7 24 24V88h64c13.3 0 24 10.7 24 24s-10.7 24-24 24H504v64c0 13.3-10.7 24-24 24s-24-10.7-24-24zm-63 86.7c11.3-13.8 30.3-18.5 46.7-11.4l112 48c17.6 7.5 27.4 26.5 23.4 45.1l-24 112c-4 18.4-20.3 31.6-39.1 31.6l0 0c-6.1 0-12.2-.1-18.2-.4l-.1 0 0 0c-10-.4-19.8-1.1-29.6-2.2C239.2 485.6 64 295.2 64 64v0c0-18.9 13.2-35.2 31.6-39.1l112-24c18.7-4 37.6 5.8 45.1 23.4l48 112c7 16.4 2.4 35.4-11.4 46.7l-40.6 33.2c26.7 46 65.1 84.4 111.1 111.1L393 286.7zm133.8 78.1l-100.4-43L397 357.6c-14.9 18.2-40.8 22.9-61.2 11.1c-53.3-30.9-97.7-75.3-128.6-128.6c-11.8-20.4-7.1-46.3 11.1-61.2l35.9-29.4-43-100.4L112.1 70.5C115.5 286.2 289.8 460.5 505.5 464l21.3-99.2z"]},i.a6=i.mw},28844:(e,i,t)=>{(window.__NEXT_P=window.__NEXT_P||[]).push(["/features/personalized-predictive-dialing",function(){return t(90086)}])},39195:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"chart-line",icon:[512,512,["line-chart"],"f201","M48 56c0-13.3-10.7-24-24-24S0 42.7 0 56V408c0 39.8 32.2 72 72 72H488c13.3 0 24-10.7 24-24s-10.7-24-24-24H72c-13.3 0-24-10.7-24-24V56zM473 169c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-119 119-79-79c-4.5-4.5-10.6-7-17-7s-12.5 2.5-17 7l-96 96c-9.4 9.4-9.4 24.6 0 33.9s24.6 9.4 33.9 0l79-79 79 79c9.4 9.4 24.6 9.4 33.9 0L473 169z"]},i.gK=i.mw},42966:(e,i,t)=>{"use strict";t.d(i,{A:()=>h});var s=t(37876),a=t(14232),n=t(48230),c=t.n(n),l=t(94364),r=t(50777),o=t(55272),d=t(97460),m=t(76706),u=t(8990),p=t(11465);function h({navMenuItems:e,bodySections:i,ariaLabel:t="Feature Service Details"}){let[n,g]=(0,a.useState)(e[0]?.id),f=(0,a.useRef)(!1),x=(0,a.useRef)(null);return(0,a.useEffect)(()=>{let i=new Map,t=e.map(e=>e.id),s=new IntersectionObserver(e=>
1{if(e.forEach(e=>{i.set(e.target.id,e.isIntersecting)}),!f.current){for(let e=t.length-1;e>=0;e--)if(i.get(t[e]))return void g(t[e]);![...i.values()].some(Boolean)&&t.length>0&&g(t[0])}},{threshold:.1,rootMargin:"-50px 0px -60% 0px"});return t.forEach(e=>{let i=document.getElementById(e);i&&s.observe(i)}),()=>s.disconnect()},[e]),(0,s.jsxs)("article",{className:"mx-auto flex gap-8 px-4 py-10 lg:max-w-5xl lg:px-0",children:[(0,s.jsx)("nav",{"aria-label":"Services page sections",className:"top-banner-22 sticky h-min w-full max-w-65 max-lg:hidden",children:(0,s.jsx)("ul",{role:"list",className:"border-border-default border-l",children:e.map(e=>(0,s.jsx)("li",{className:(0,p.cn)("before:bg-text-secondary relative before:absolute before:top-0 before:-left-[1px] before:h-full before:transition-all before:duration-200 before:ease-in-out",{"before:bg-text-primary before:w-0.5":n===e.id}),children:(0,s.jsx)(c(),{href:`#${e.id}`,className:(0,p.cn)("font-title text-text-secondary hover:text-text-primary hover:bg-gray-light inline-block w-full rounded-sm p-4 text-sm font-medium transition duration-200 ease-in-out",{"pl-8 font-normal":e.subComponent,"text-text-primary":n===e.id}),onClick:()=>{g(e.id),f.current=!0,clearTimeout(x.current),x.current=setTimeout(()=>{f.current=!1},800)},"aria-current":n===e.id?"true":void 0,children:e.title})},e.id))})}),(0,s.jsx)("section",{className:"lg:pr-16","aria-label":t,children:i.map(e=>(0,s.jsxs)("div",{id:e?.id||e.title,className:(0,p.cn)("border-border-default scroll-mt-25 first:pt-0 last:pb-0",{"py-10 first:border-b":i.length>1}),children:[(0,s.jsxs)("div",{className:"flex flex-col items-start lg:pr-24",children:[(0,s.jsx)(d.FontAwesomeIcon,{icon:e.icon,className:"h-12! w-12"}),(0,s.jsx)(u.A,{className:"mt-8",children:e.highlitedText}),(0,s.jsx)("h2",{className:"mt-2 leading-9 font-semibold",children:e.title}),e.description&&(0,s.jsx)("p",{className:"mt-8",children:e.description})]}),"checklist"===e.cardType?(0,s.jsx)("ul",{role:"list",className:"mt-8 grid gap-4 sm:grid-cols-2",children:e.items.map(e=>(0,s.jsxs)("li",{className:"flex items-center gap-4",children:[(0,s.jsx)(d.FontAwesomeIcon,{icon:r.e6,className:"text-brand size-4 shrink-0","aria-hidden":"true"}),(0,s.jsx)("span",{children:e})]},e))}):(0,s.jsx)("div",{className:(0,p.cn)("mt-8 grid gap-8",{"lg:grid-cols-2":"outlined"===e.cardType}),children:e.cards.map(i=>{switch(e.cardType){case"blue":return(0,s.jsxs)("div",{id:i?.id||i.title,tabIndex:-1,className:"bg-gray-light flex scroll-mt-24 items-start gap-4 roun
1ded-2xl p-6 focus:outline-none lg:p-10",children:[i.channelLogos?(0,s.jsx)("span",{className:"flex shrink-0 flex-col gap-2 rounded-md bg-blue-100 p-2","aria-hidden":"true",children:i.channelLogos.map(e=>(0,s.jsx)("span",{className:(0,p.cn)("flex size-9 items-center justify-center rounded-md p-1 text-white",e.bgClass),children:e.Icon?(0,s.jsx)(e.Icon,{className:"h-full w-full"}):(0,s.jsx)(d.FontAwesomeIcon,{icon:e.icon,className:"size-6"})},e.label))}):(0,s.jsx)("span",{className:"inline-block rounded-md bg-blue-100 p-2",children:(0,s.jsx)(d.FontAwesomeIcon,{icon:i.icon,className:"text-brand h-6 w-6"})}),(0,s.jsxs)("div",{children:[(0,s.jsx)("h3",{className:"text-lg font-medium",children:i.title}),(0,s.jsx)("p",{className:"mt-6",children:i.description}),i?.infoList?.length>0&&i.infoList.map(e=>(0,s.jsxs)("div",{className:"mt-6 pl-6",children:[(0,s.jsx)("h4",{className:"font-sans text-base font-semibold",children:e.title}),(0,s.jsx)("p",{className:"mt-1",children:e.description}),(0,s.jsxs)(m.S,{theme:"text",href:e.link,target:"_blank",rel:"noopener noreferrer",className:"mt-1 flex items-center gap-1 text-sm",children:["Learn more",(0,s.jsx)(d.FontAwesomeIcon,{icon:l.vm,className:"h-3.5 w-3"})]})]},e.title)),i.link&&(0,s.jsxs)(m.S,{theme:"text",href:i.link,target:"_blank",rel:"noopener noreferrer",className:"max-xs:w-full mt-5 flex items-center gap-2",children:[(0,s.jsx)(d.FontAwesomeIcon,{icon:o.bL,className:"mb-0.5 h-4 w-3"}),"Learn more"]})]})]},i.title);case"outlined":return(0,s.jsxs)("div",{className:"flex flex-col items-start gap-2 rounded-2xl border border-blue-100 p-6",children:[(0,s.jsx)("span",{className:"p-1",children:(0,s.jsx)(d.FontAwesomeIcon,{icon:i.icon,className:"text-brand h-6 w-6"})}),(0,s.jsx)("h3",{className:"text-lg font-medium",children:i.title}),(0,s.jsx)("p",{className:"",children:i.description})]},i.title);default:return null}})}),e.ctaTitle&&(0,s.jsxs)(m.S,{href:e.ctaUrl,target:"_blank",rel:"noopener noreferrer",className:"max-xs:w-full mt-8 flex items-center gap-2",children:[!e.hideIcon&&(0,s.jsx)(d.FontAwesomeIcon,{icon:o.bL,className:"mb-0.5 h-4 w-3"})," ",e.ctaTitle]})]},e.title))})]})}},50777:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"check",icon:[448,512,[10003,10004],"f00c","M441 103c9.4 9.4 9.4 24.6 0 33.9L177 401c-9.4 9.4-24.6 9.4-33.9 0L7 265c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l119 119L407 103c9.4-9.4 24.6-9.4 33.9 0z"]},i.e6=i.mw},55272:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"file-lines",icon:[384,512,[128441,128462,61686,"file-alt","file-text"],"f15c","M64 464c-8.8 0-16-7.2-16-16V64c0-8.8 7.2-16 16-16H224v80c0 17.7 14.3 32 32 32h80V448c0 8.8-7.2 16-16 16H64zM64 0C28.7 0 0 28.7 0 64V448c0 35.3 28.7 64 64 64H320c35.3 0 64-28.7 64-64V154.5c0-17-6.7-33.3-18.7-45.3L274.7 18.7C262.7 6.7 246.5 0 229.5 0H64zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24H264c13.3 0 24-10.7 24-24s-10.7-24-24-24H120zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24H264c13.3 0 24-10.7 24-24s-10.7-24-24-24H120z"]},i.bL=i.mw},62157:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"house",icon:[576,512,[127968,63498,63500,"home","home-alt","home-lg-alt"],"f015","M272.5 5.7c9-7.6 22.1-7.6 31.1 0l264 224c10.1 8.6 11.4 23.7 2.8 33.8s-23.7 11.3-33.8 2.8L512 245.5V432c0 44.2-35.8 80-80 80H144c-44.2 0-80-35.8-80-80V245.5L39.5 266.3c-10.1 8.6-25.3 7.3-33.8-2.8s-7.3-25.3 2.8-33.8l264-224zM288 55.5L112 204.8V432c0 17.7 14.3 32 32 32h48V312c0-22.1 17.9-40 40-40H344c22.1 0 40 17.9 40 40V464h48c17.7 0 32-14.3 32-32V204.8L288 55.5zM240 464h96V320H240V464z"]},i.mu=i.mw},63691:(e,i,t)=>{"use strict";t.d(i,{B:()=>s});let s=e=>{if(!Array.isArray(e))return e||[];let i=/\[([^\]]+)\]/g,t=(e,t)=>{let s;if("string"!=typeof e||(i.lastIndex=0,!e.includes("[")))return null;let a=[],n=0,c=!1;for(;null!==(s=i.exec(e));){let l=e.slice(n,s.index);l&&a.push({type:"text",content:l});let r=s[1],o=t[r];o?(c=!0,a.push({type:"link",title:r,href:o})):a.push({type:"text",content:s[0]}),n=i.lastIndex}let l=e.slice(n);return l&&a.push({type:"text",content:l}),c?a:null},s=[];for(let i of e){if(!i||"object"!=typeof i){s.push(i);continue}let{question:e,answer:a,href:n,...c}=i;if(!n||"object"!=typeof n){s.push(i);continue}let l=t(e,n),r=t(a,n);if(!l&&!r){s.push(i);continue}let o={...c,question:e,answer:a,href:n,componentWithLink:{...l&&{question:l},...r&&{answer:r}}};s.push(o)}return s}},78452:(e,i)=>{"use strict";
1i.mw={prefix:"far",iconName:"circle-dollar-to-slot",icon:[512,512,["donate"],"f4b9","M256 48a160 160 0 1 1 0 320 160 160 0 1 1 0-320zm0 368A208 208 0 1 0 256 0a208 208 0 1 0 0 416zM64 352c-35.3 0-64 28.7-64 64v32c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V416c0-35.3-28.6-64-64-64c-13.6 18.2-29.8 34.3-48 48h48c8.8 0 16 7.2 16 16v32c0 8.8-7.2 16-16 16H64c-8.8 0-16-7.2-16-16V416c0-8.8 7.2-16 16-16h48c-18.2-13.7-34.3-29.8-48-48zM276 104c0-11-9-20-20-20s-20 9-20 20v14c-7.6 1.7-15.2 4.4-22.2 8.5c-13.9 8.3-25.9 22.8-25.8 43.9c.1 20.3 12 33.1 24.7 40.7c11 6.6 24.7 10.8 35.6 14l1.7 .5c12.6 3.8 21.8 6.8 28 10.7c5.1 3.2 5.8 5.4 5.9 8.2c.1 5-1.8 8-5.9 10.5c-5 3.1-12.9 5-21.4 4.7c-11.1-.4-21.5-3.9-35.1-8.5c-2.3-.8-4.7-1.6-7.2-2.4c-10.5-3.5-21.8 2.2-25.3 12.6s2.2 21.8 12.6 25.3c1.9 .6 4 1.3 6.1 2.1l0 0 0 0c8.3 2.9 17.9 6.2 28.2 8.4V312c0 11 9 20 20 20s20-9 20-20V298.2c8-1.7 16-4.5 23.2-9c14.3-8.9 25.1-24.1 24.8-45c-.3-20.3-11.7-33.4-24.6-41.6c-11.5-7.2-25.9-11.6-37.1-15l-.7-.2c-12.8-3.9-21.9-6.7-28.3-10.5c-5.2-3.1-5.3-4.9-5.3-6.7c0-3.7 1.4-6.5 6.2-9.3c5.4-3.2 13.6-5.1 21.5-5c9.6 .1 20.2 2.2 31.2 5.2c10.7 2.8 21.6-3.5 24.5-14.2s-3.5-21.6-14.2-24.5c-6.5-1.7-13.7-3.4-21.1-4.7V104z"]},i.dP=i.mw},81279:(e,i,t)=>{"use strict";t.d(i,{A:()=>n});var s=t(37876),a=t(11465);let n=({products:e,className:i})=>(0,s.jsx)("div",{className:(0,a.cn)("mb-4 flex gap-2 font-semibold",i),children:e.map(e=>{switch(e){case"dialer":return(0,s.jsx)("span",{className:"bg-product-dialer-soft rounded-sm px-2.5 py-1 text-sm",children:"CommPeak Dialer"},e);case"pbx":return(0,s.jsx)("span",{className:"bg-product-pbx-soft rounded-sm px-2.5 py-1 text-sm",children:"Cloud PBX"},e);case"textpeak":return(0,s.jsx)("span",{className:"bg-pink rounded-sm px-2.5 py-1 text-sm",children:"TextPeak"},e);case"voip":return(0,s.jsx)("span",{className:"bg-product-voip-soft rounded-sm px-2.5 py-1 text-sm",children:"SIP Trunking"},e);case"speech-to-text":return(0,s.jsx)("span",{className:"bg-blue-light rounded-sm px-2.5 py-1 text-sm",children:"Speech to Text"},e);case"lookup":return(0,s.jsx)("span",{className:"bg-product-lookup-soft rounded-sm px-2.5 py-1 text-sm",children:"LookUp"},e)}})})},86527:(e,i,t)=>{"use strict";t.d(i,{A:()=>d});var s=t(37876),a=t(62867),n=t(18847),c=t.n(n),l=t(50411),r=t(42609);let o=c()(()=>Promise.all([t.e(2998),t.e(3427)]).then(t.bind(t,73427)),{loadableGenerated:{webpack:()=>[73427]}});function d({id:e="faqs",overtitle:i,title:t,faqs:n,showAll:c=!1,isCenteredTitle:m=!1,hasDefaultSectionStyles:u=!1,sectionExtraClasses:p="[&_>h2]:lg:pl-0 [&_.overtitle]:lg:pl-0",containerExtraClasses:h="pt-4 sm:max-w-5xl lg:pt-6"}){return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(l.A,{animated:!0,id:e,title:t,overtitle:i,isCenteredTitle:m,sectionExtraClasses:u?"":p,containerExtraClasses:u?"":h,children:(0,s.jsx)(o,{items:n,isAll:c})}),(0,s.jsx)(a.Q2,{mainEntity:(0,r.xA)(n)})]})}},87629:(e,i)=>{"use strict";i.mw={prefix:"far",iconName:"desktop",icon:[576,512,[128421,61704,"desktop-alt"],"f390","M512 48H64c-8.8 0-16 7.2-16 16V256H528V64c0-8.8-7.2-16-16-16zm64 208v48 48c0 35.3-28.7 64-64 64H364.3l8 48H424c13.3 0 24 10.7 24 24s-10.7 24-24 24H352 224 152c-13.3 0-24-10.7-24-24s10.7-24 24-24h51.7l8-48H64c-35.3 0-64-28.7-64-64V304 256 64C0 28.7 28.7 0 64 0H512c35.3 0 64 28.7 64 64V256zM48 304v48c0 8.8 7.2 16 16 16H239.5c.3 0 .6 0 .8 0h95.2c.3 0 .6 0 .8 0H512c8.8 0 16-7.2 16-16V304H48zM252.3 464h71.3l-8-48H260.3l-8 48z"]},i.Ar=i.mw},90086:(e,i,t)=>{"use strict";t.r(i),t.d(i,{default:()=>A});var s=t(37876),a=t(62867),n=t(45425),c=t(42966),l=t(81279),r=t(86527),o=t(59463),d=t(50411);let m=[{question:"What is personalized predictive dialing?",answer:"Personalized predictive dialing prioritizes an agent's personal callback leads during predictive mode. This dialing combination ensures agents connect with high intent leads and prevents scheduled follow-ups from being overlooked during active dialing sessions."},{question:"How does personalized predictive dialing work?",answer:"CommPeak merges an agent's personal callback queue directly into the predictive dialing flow. Once a callback becomes due, the dialer routes the call to the assigned agent while predictive dialing continues in the background."},{question:"Can agents handle callbacks without pausing their campaigns?",answer:"Yes. Agents manage personal callbacks and avoid pausing or switching their active dialing sessions. This routing logic directs calls into the agent's current session."},{question:"Does predictive dialing improve agent productivity?",answer:"Yes. By dialing multiple numbers and only routing live calls to agents, the dialer reduces idle time, increasing agent productivity."},{question:"How do I manage a personal callback queue in CommPeak?",answer:"Managers set the specific rules and priorities within the CommPeak platform. These
1configurations drive the callback queue and send calls to agents as they become due. You can read more about it here: [Personal Predictive Queue].",href:{"Personal Predictive Queue":"https://docs.commpeak.com/docs/personal-predictive-queue"}},{question:"What is the difference between predictive and power dialing?",answer:"Predictive dialing dials multiple numbers simultaneously based on agent availability while power dialing follows a sequential approach and dials one number at a time."},{question:"Can I automate follow-ups for specific agents?",answer:"Yes. You can automate this by assigning follow-ups to specific agents within their personal predictive queues. This setup routes scheduled calls back to the assigned agent and prevents gaps in their calling schedule."},{question:"Where can I find the setup guide for personal predictive queues?",answer:"You can find the step-by-step setup guide here: [Personal Predictive Queue].",href:{"Personal Predictive Queue":"https://docs.commpeak.com/docs/personal-predictive-queue"}}];var u=t(39195),p=t(65726),h=t(17003),g=t(25813);let f=[{title:"Finish Callbacks without Pausing Campaigns",id:"finish-callbacks-without-pausing-campaigns"},{title:"Integrates Personal Callbacks",id:"integrates-personal-callbacks",subComponent:!0},{title:"Maintain Workflow Momentum",id:"maintain-workflow-momentum",subComponent:!0},{title:"Strengthen Lead Relationships",id:"strengthen-lead-relationships",subComponent:!0}],x=[{title:"Integrates Personal Callbacks",description:"Agents handle scheduled follow-ups while remaining active in their predictive sessions, removing the need to switch between different calling modes.",icon:g.a6,id:"integrates-personal-callbacks"},{title:"Maintain Workflow Momentum",description:"Prioritizing personal lead assignments ensures agents stay engaged in active conversations. Continuous dialing reduces downtime and keeps talk time high.",icon:u.gK,id:"maintain-workflow-momentum"},{title:"Strengthen Lead Relationships",description:"Agents can offer a tailored approach to sales or service by reaching leads they have previously engaged, improving the chances of closing deals or satisfying customers.",icon:p.N$,id:"strengthen-lead-relationships"}],b=[{icon:h.QE,highlitedText:"AGENT PRODUCTIVITY OPTIMIZATION",title:"Finish Callbacks without Pausing Campaigns",description:"Personalized Predictive Dialing blends automated outreach with individual follow-ups, ensuring that high-intent leads connect with the agent they originally interacted with.",cards:x,cardType:"blue",id:"finish-callbacks-without-pausing-campaigns",ctaTitle:"Read More",ctaUrl:"https://docs.commpeak.com/docs/personal-predictive-queue"}];var w=t(63691);let v={src:"/_next/static/media/heroImg.0b2a8779.webp",height:856,width:1184,blurDataURL:"data:image/webp;base64,UklGRqYAAABXRUJQVlA4WAoAAAAQAAAABwAABQAAQUxQSDEAAAAAUGWt/////47S////////kdL///////+R0v///////5F69///////kSFjsf////+OAFZQOCBOAAAA0AEAnQEqCAAGAAJAOCUAToAelCcuLgAA/vhE3Vc1eutAuPl56Yz4FbXBYHw81qefzNxR9zkn5EFuz9ULZVbX1gZmurvIn/k1dDcwAAAA",blurWidth:8,blurHeight:6};function A(){return(0,s.jsxs)(s.Fragment,{children:[(0,s.jsx)(a.bV,{title:"Predictive Dialing with Personal Agent Queues | CommPeak",description:"Never miss a follow-up. Blend personal callbacks into high-volume dialing to maximize talk time and ensure high-intent leads reach the right person.",canonical:"https://www.commpeak.com/features/personalized-predictive-dialing",openGraph:{url:"https://www.commpeak.com/features/personalized-predictive-dialing",images:[{url:"https://www.commpeak.com/previews/features/personalized_predictive_dialing.webp",width:1200,height:628,alt:"Predictive Dialing with Personal Agent Queues | CommPeak"}]}}),(0,s.jsx)(o.A,{title:"What is Personalized Predictive Dialing?",description:"Personalized Predictive Dialing assigns leads from an agent's personal callback queue while they remain active in high-volume dialing. CommPeak's specialized dialing mode ensures agents finish their specific callbacks without leaving their main campaign.",className:"bg-white pt-6",renderLabel:()=>(0,s.jsx)(l.A,{products:["dialer"]}),image:v,imageAlt:"Personalized Predictive Dialing",mainCTATitle:"Let's Talk",mainCTAUrl:"#contact-us",secondaryCTATitle:!1}),(0,s.jsx)(c.A,{navMenuItems:f,bodySections:b,ariaLabel:"Personalized Predictive Dialing Features"}
1),(0,s.jsx)(d.A,{animated:!0,containerExtraClasses:"md:flex md:gap-4 justify-between",children:(0,s.jsx)(n.A,{imageVariant:"features"})}),(0,s.jsx)(r.A,{title:"Personalized Predictive Dialing FAQs",overtitle:"PERSONALIZED PREDICTIVE DIALING QUERIES",faqs:(0,w.B)(m)})]})}}},e=>{e.O(0,[9545,7282,7865,5425,2801,636,6593,8792],()=>e(e.s=28844)),_N_E=e.O()}]);
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.