https://assets.canny.io/fa546556d0aefca98f67dc6e4b8584fa6df43baf/1184.js

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You can see what is popular.",hardParts:[{Icon:s,label:"Deduplication",text:"Duplicates split the count across four versions of the same request"},{Icon:o,label:"Account matching",text:"Who is asking, letting them log in with existing accounts, and account details on feedback"},{Icon:i,label:"Moderation",text:"A public portal is an open door vulnerable to spam and abuse"}],visual:I},{title:"Organizing and prioritizing feedback",v1:"The v1: a filterable list of feedback with statuses on it.",hardParts:[{Icon:l,label:"Revenue context",text:"Every request connected to accounts, ARR, and open opportunities. This makes prioritization defensible"},{Icon:c.A,label:"Merging and triaging",text:"Hundreds of requests into a prioritized view sorted by product area"},{Icon:d.A,label:"Views per stakeholder",text:"Sales, CS, and execs each need a different cut of the same data"}],visual:T},{title:"Automated feedback capture",v1:"The v1: feature requests pulled from your support queue. 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The part that got easier, and usually the only part teams factor in."},{label:"Maintenance",color:"text-[#993C1D]",text:"Roughly 15 to 20% of build cost, every year the tool exists. Broken integrations, model migrations, accuracy drift, security fixes."},{label:"Operations",color:"text-[#793AAF]",text:"Every ticket, call, and review runs through an LLM, and that cost scales with your feedback volume."}],B=[{step:"1 · Spec your features",how:"Check every feature you would want",note:"Most teams underestimate this and end up having to build more later"}

1,{step:"2 · Build cost",how:"Engineer hours × their hourly cost, plus AI usage",note:"Token usage and cost is easy to overlook but it adds up"},{step:"3 · Maintenance cost",how:"15 to 20% of build cost",note:"Recurs annually"},{step:"4 · Operating cost",how:"Monthly feedback volume × per-item cost",note:"If you specced automated feedback capture. Recurs and scales."},{step:"5 · Compare",how:"Total vs. Canny's price for the same features",note:n.createElement(n.Fragment,null,n.createElement(M.A,{className:"text-base text-primary underline",to:"/request-demo"},"Book a call")," ","with our team to discuss Canny’s full offering")}],O=[{label:"You are a small team that needs very limited functionality",text:"If you are bootstrapping and all you want is a basic feedback board, building it can make sense."},{label:"You have hard data-residency constraints",text:"Some compliance environments rule out vendors entirely. Then the build cost is the cost of doing business."},{label:"The math genuinely favors it",text:"Enterprise customer intelligence platforms can run north of $50K a year, and building can beat that. The build that beats a $50K contract rarely beats Canny at $79 a month."}],R=[{question:"Can I build my own feedback tool with Claude or Cursor?",answer:"You can build something usable quickly. Depth is where the effort lives: deduplication at scale, CRM enrichment, source integrations, and accuracy that holds as models change. Many teams find the ongoing cost outweighs the subscription they were avoiding."},{question:"How much does it cost to build a feedback tool in-house?",answer:"Three costs. Building is engineer hours times your rate. Maintenance typically runs 15 to 20% of build cost annually. Operations is mostly usage costs, metered per item, and is more expensive if you build automated feedback capture. Price all three for every feature you want before you decide."},{question:"Should we build or buy?",answer:"Run the math honestly. Price the full spec, not the v1. Add 15 to 20% a year for maintenance, and inference costs if you are capturing automatically. Then ask one non-financial question: who owns this in year two?"},{question:"What are the parts of a customer intelligence system?",answer:"Capture, organization, analysis, and closing the loop. Capture pulls feedback from tickets, calls, reviews, and a customer-facing portal. Organization deduplicates it, groups it, and ties each idea to accounts and ARR. Analysis shows which themes are growing, what is blocking renewals, and how much revenue sits behind a request. Closing the loop tells customers what happened. Most builds cover one."},{question:"Is AI-generated code safe enough for customer data?",answer:"Treat it as unreviewed code. If your build touches revenue figures or support conversations, it needs the same security review any production system gets."}],P=({handle:e,meta:t,children:a})=>n.createElement("div",{className:"flex-1 rounded-xl border border-border bg-white p-4"},n.createElement("div",{className:"mb-1.5 flex items-center gap-2"},n.createElement("div",{className:"flex size-6 items-center justify-center rounded-full bg-muted text-xs font-medium text-muted-foreground"},e.replace(/[^a-zA-Z]/g,"").charAt(0).toUpperCase()),n.createElement("span",{className:"text-sm font-medium text-foreground"},e),n.createElement("span",{className:"text-xs text-muted-foreground"},t)),n.createElement("div",{className:"text-base leading-relaxed text-pretty text-secondary-foreground"},a)),H=({label:e})=>n.createElement("span",{className:"flex-1 rounded-lg bg-indigo-30 px-3 py-2 text-center text-sm text-primary"},e),U=(0,f.K)(()=>{const e=(0,n.useContext)(b.h);return(0,n.useEffect)(()=>{e("Viewed Build Internal Page")},[e]),n.createElement(n.Fragment,null,n.createElement(E.A,{title:"Canny vs. Building In-House | Build vs. Buy a Feedback Tool",description:"AI made a feedback tool cheap to build, not cheap to own. See what building in-house actually costs across build, maintenance, and operations, and when it is the right call.",pageURL:"https://canny.io/compare/build-in-house"}),n.createElement("main",{className:"overflow-x-hidden bg-white",id:"main"},n.createElement(N.A,{eyebrow:"Canny vs. building in-house",title:"You could build a version of Canny. That's not the hard part.",subtitle:"Building one feature is easy. Running the whole system means managing a second product.",registerButton:"Get started free",demoButton:"Request a demo",align:"center"}),n.createElement(x.A,null,n.createElement("section",{className:A},n.createElement("h2",{className:C},"AI made software cheap to build, not cheap to own"),n.createElement("div",{className:"mt-4 flex flex-col gap-4"},n.createElement("p",{className:L},"Building parts of Canny is doable now, whether that is a feedback board or automated feedback capture. But there are a lot of supporting features that teams often do not consider. 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