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1 <div class="page-header__mobile-controls col d-lg-none gx-0"> <nav class="page-header__mobile-controls-navigation d-lg-none" aria-label="Hauptmenü"> <div class="page-header__mobile-controls-list"> <div class="page-header__mobile-controls-list__item"> <button data-bs-toggle="collapse" data-bs-target="#header-search" aria-expanded="false" aria-controls="header-search" id="button-page-search-xs" class="btn btn__collapse collapsed btn-link no-hover js-header-search__btn-search icon--top icon icon-search" type="button"> Suche </button> </div> <div class="page-header__mobile-controls-list__item"> <a href="https://onlineservice.hamburgwasser.de/index.html#/logon" target="_blank" rel="noreferrer" class="btn btn__icon btn-link no-hover icon--top align-items-center icon icon-customer"> Kundenportale </a> </div> <div class="page-header__mobile-controls-list__item"> <button data-bs-toggle="collapse" data-bs-target="#navigation" aria-expanded="false" aria-controls="navigation" id="button-main-menu" class="btn btn__collapse collapsed navbar-toggler btn-link no-hover icon--top" type="button"> <span class="btn__burger"><span class="btn__burger-icon"></span></span> Menü </button> </div> </div> </nav> </div> <nav id="navigation" class="page-header__navigation col col-lg-10 collapse navbar navbar-collapse" aria-label="Hauptnavigation"> <div class="page-header__main-navigation row"> <ul class="col-12 navbar-nav nav-level__first"> <li class="nav-item"> <button data-bs-toggle="collapse" data-bs-target="#page-uid-6" aria-expanded="false" aria-controls="page-uid-6" class="btn btn__collapse collapsed nav-link btn-link is-active " type="button"> Service <span class="icon icon-right ms-auto d-lg-none" aria-hidden="true"></span> </button> <div id="page-uid-6" class="child-nav nav-level__second collapse navbar-collapse" tabindex="-1"> <div class="child-nav__inner-wrapper"> <div class="child-nav__first-level-control"> <a class="tab-guard" aria-hidden="true" href="#"></a> <div id="first-level-nav-6" class="child-nav__item child-nav__controls nav-item"> <a href="/service" class="link link__icon nav-link child-nav__first-level-link icon--right align-items-center icon icon-right"> Ãbersicht Services </a> <button class="btn btn__icon child-nav__back-link d-lg-none icon--left icon icon-left" type="button"> <span class="visually-hidden">Zurück</span> </button> </div> </div> <ul class="navbar-nav px-lg-0 col-xl-10 offset-xl-1" aria-describedby="first-level-nav-6"> <li class="nav-item child-nav__item child-nav__highlight-items"> <ul class="child-nav__highlight-items-list"> <li class="nav-item highlight-item theme theme--blue-light has-bg"> <p class="highlight-item__headline outer-space__bottom--s"><strong>Online Service</strong></p> <p class="highlight-item__text outer-space__bottom--s">Einfach, digital und ohne Wartezeit in der Hotline</p> <a href="/service/kundenportal" target="_blank" class="btn theme theme--blue align-items-center"> Kundenportal </a> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/_processed_/0/9/csm_Hamburg-Wasser-Kundenportal-_alleine_mobi2l_73fe0c480b.jpg" alt="" width="164" height="164"/> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Preise und Informationen</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/service/preise-und-informationen/tarife-und-gebuehren" class="link nav-link align-items-center"> Tarife und Gebühren </a> </li> <li class="nav-item"> <a href="/service/preise-und-informationen/wasserzaehler" class="link nav-link align-items-center"> Wasserzähler </a> </li> <li class="nav-item"> <a href="/service/preise-und-informationen/hausanschluss" class="link nav-link align-items-center"> Hausanschluss </a> </li> <li class="nav-item"> <a href="/service/preise-und-informationen/regenwasser" class="link nav-link align-items-center"> Regenwasser </a> </li> <li class="nav-item"> <a href="/service/preise-und-informationen/kuendigung-und-anmeldung" class="link nav-link align-items-center"> Kündigung und Anmeldung </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Weitere Leistungen</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/service/weitere-leistungen/installation-und-planung" class="link nav-link align-items-center"> Installation und Planung </a> </li> <li class="nav-item"> <a href="/service/weitere-leistungen/standrohrverleih" class="link nav-link align-items-center"> Standrohre </a> </li> <li class="nav-item"> <a href="/service/weitere-leistungen/blei-und-kupferanalysen" class="link nav-link align-items-center"> Blei- und Kupferanalysen </a> </li> <li class="nav-item"> <a href="/service/weitere-leistungen/trinkwasserspender" class="link nav-link align-items-center"> Trinkwasserspender </a> </li> <li class="nav-item"> <a href="/service/weitere-leistungen/businessportal" class="link nav-link align-items-center"> Businessportal </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Aktuell</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/service/aktuell/baustellen" class="link nav-link align-items-center"> Baustellen </a> </li> <li class="nav-item"> <a href="/service/aktuell/stoerungen" class="link nav-link align-items-center"> Störungen </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Metropolregion</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/service/metropolregion/trinkwasser" class="link nav-link align-items-center">
1 Trinkwasser </a> </li> <li class="nav-item"> <a href="/service/metropolregion/abwasser" class="link nav-link align-items-center"> Abwasser </a> </li> </ul> </li> </ul> <a class="tab-guard" aria-hidden="true" href="#"></a> </div> </div> </li> <li class="nav-item"> <button data-bs-toggle="collapse" data-bs-target="#page-uid-7" aria-expanded="false" aria-controls="page-uid-7" class="btn btn__collapse collapsed nav-link btn-link " type="button"> Wasser <span class="icon icon-right ms-auto d-lg-none" aria-hidden="true"></span> </button> <div id="page-uid-7" class="child-nav nav-level__second collapse navbar-collapse" tabindex="-1"> <div class="child-nav__inner-wrapper"> <div class="child-nav__first-level-control"> <a class="tab-guard" aria-hidden="true" href="#"></a> <div id="first-level-nav-7" class="child-nav__item child-nav__controls nav-item"> <a href="/wasser" class="link link__icon nav-link child-nav__first-level-link icon--right align-items-center icon icon-right"> Ãbersicht Wasser </a> <button class="btn btn__icon child-nav__back-link d-lg-none icon--left icon icon-left" type="button"> <span class="visually-hidden">Zurück</span> </button> </div> </div> <ul class="navbar-nav px-lg-0 col-xl-10 offset-xl-1" aria-describedby="first-level-nav-7"> <li class="nav-item child-nav__item child-nav__highlight-items"> <ul class="child-nav__highlight-items-list"> <li class="nav-item highlight-item theme theme--blue-light has-bg"> <p class="highlight-item__headline outer-space__bottom--s"><strong>Mein Trinkwasser</strong></p> <p class="highlight-item__text outer-space__bottom--s">Welches Wasserwerk versorgt mich? Was steckt drin?</p> <a href="/wasser/mein-trinkwasser" class="btn theme theme--blue align-items-center"> Mein Wasser </a> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/Redakteur/Bilder/Wasser/Uebersichtsseite_Wasser/leitungswasser_UPE_08_2000x1333.jpg" alt="Leitungswasser wird in ein Trinkglas gefüllt" width="164" height="164"/> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Weg des Wassers</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/wasser/wasserwerk" class="link nav-link align-items-center"> Wasserwerke </a> </li> <li class="nav-item"> <a href="/wasser/weg-des-wassers/trinkwassernetz" class="link nav-link align-items-center"> Trinkwassernetz </a> </li> <li class="nav-item"> <a href="/wasser/weg-des-wassers/sielnetz" class="link nav-link align-items-center"> Sielnetz </a> </li> <li class="nav-item"> <a href="/wasser/weg-des-wassers/klaerwerk" class="link nav-link align-items-center"> Klärwerk </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Umgang mit Wasser</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/wasser/umgang-mit-wasser/trinkwasserbrunnen" class="link nav-link align-items-center"> Trinkwasserbrunnen </a> </li> <li class="nav-item"> <a href="/wasser/umgang-mit-wasser/wasserverbrauchsrechner" class="link nav-link align-items-center"> Wasserverbrauchsrechner </a> </li> <li class="nav-item"> <a href="/wasser/umgang-mit-wasser/trinkwasserqualitaet" class="link nav-link align-items-center"> Trinkwasserqualität </a> </li> <li class="nav-item"> <a href="/wasser/umgang-mit-wasser/abwasserkontrolle" class="link nav-link align-items-center"> Abwasserkontrolle </a> </li> </ul> </li> </ul> <a class="tab-guard" aria-hidden="true" href="#"></a> </div> </div> </li> <li class="nav-item"> <button data-bs-toggle="collapse" data-bs-target="#page-uid-8" aria-expanded="false" aria-controls="page-uid-8" class="btn btn__collapse collapsed nav-link btn-link " type="button"> Umwelt <span class="icon icon-right ms-auto d-lg-none" aria-hidden="true"></span> </button> <div id="page-uid-8" class="child-nav nav-level__second collapse navbar-collapse" tabindex="-1"> <div class="child-nav__inner-wrapper"> <div class="child-nav__first-level-control"> <a class="tab-guard" aria-hidden="true" href="#"></a> <div id="first-level-nav-8" class="child-nav__item child-nav__controls nav-item"> <a href="/umwelt" class="link link__icon nav-link child-nav__first-level-link
1icon--right align-items-center icon icon-right"> Ãbersicht Umwelt </a> <button class="btn btn__icon child-nav__back-link d-lg-none icon--left icon icon-left" type="button"> <span class="visually-hidden">Zurück</span> </button> </div> </div> <ul class="navbar-nav px-lg-0 col-xl-10 offset-xl-1" aria-describedby="first-level-nav-8"> <li class="nav-item child-nav__item child-nav__highlight-items"> <ul class="child-nav__highlight-items-list"> <li class="nav-item highlight-item theme theme--blue-light has-bg"> <p class="highlight-item__headline outer-space__bottom--s"><strong>Wasserreport 2025</strong></p> <p class="highlight-item__text outer-space__bottom--s">Der HAMBURG WASSERreport ist da</p> <a href="/umwelt/wasserreport" class="btn theme theme--blue align-items-center"> Wasserreport </a> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/_processed_/6/f/csm_Lache_5d3b09a53b.jpg" alt="" width="164" height="164"/> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Wasserschutz</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/umwelt/wasserschutz/spurenstoffe" class="link nav-link align-items-center"> Spurenstoffe </a> </li> <li class="nav-item"> <a href="/umwelt/wasserschutz/grundwasser" class="link nav-link align-items-center"> Grundwasser </a> </li> <li class="nav-item"> <a href="/umwelt/wasserschutz/gewaesserschutz" class="link nav-link align-items-center"> Gewässer </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Vorsorge</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/umwelt/vorsorge/hamburg-water-cycle" class="link nav-link align-items-center"> HAMBURG WATER Cycle </a> </li> <li class="nav-item"> <a href="/umwelt/vorsorge/schwammstadt" class="link nav-link align-items-center"> Schwammstadt </a> </li> <li class="nav-item"> <a href="/umwelt/vorsorge/starkregen" class="link nav-link align-items-center"> Starkregen </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Urban Mining</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/umwelt/urban-mining/klaerschlamm" class="link nav-link align-items-center"> Klärschlamm </a> </li> <li class="nav-item"> <a href="/umwelt/urban-minin/phosphorrecyling" class="link nav-link align-items-center"> Phosphor </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Energiegewinnung</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/umwelt/energiegewinnung/abwasserwaerme" class="link nav-link align-items-center"> Abwasserwärme </a> </li> <li class="nav-item"> <a href="/umwelt/energiegewinnung/biogas" class="link nav-link align-items-center"> Biogas </a> </li> </ul> </li> </ul> <a class="tab-guard" aria-hidden="true" href="#"></a> </div> </div> </li> <li class="nav-item"> <button data-bs-toggle="collapse" data-bs-target="#page-uid-9" aria-expanded="false" aria-controls="page-uid-9" class="btn btn__collapse collapsed nav-link btn-link " type="button"> Unternehmen <span class="icon icon-right ms-auto d-lg-none" aria-hidden="true"></span> </button> <div id="page-uid-9" class="child-nav nav-level__second collapse navbar-collapse" tabindex="-1"> <div class="child-nav__inner-wrapper"> <div class="child-nav__first-level-control"> <a class="tab-guard" aria-hidden="true" href="#"></a> <div id="first-level-nav-9" class="child-nav__item child-nav__controls nav-item"> <a href="/unternehmen" class="link link__icon nav-link child-nav__first-level-link icon--right align-items-center icon icon-right"> Ãbersicht Unternehmen </a> <button class="btn btn__icon child-nav__back-link d-lg-none icon--left icon icon-left" type="button"> <span class="visually-hidden">Zurück</span> </button> </div> </div> <ul class="navbar-nav px-lg-0 col-xl-10 offset-xl-1" aria-describedby="first-level-nav-9"> <li class="nav-item child-nav__item child-nav__highlight-items"> <ul class="child-nav__highlight-items-list"> <li class="nav-item highlight-item theme theme--blue-light has-bg"> <p class="highlight-item__headline outer-space__bottom--s"><strong>Unsere Vision</strong></p> <p class="highlight-item__text outer-space__bottom--s">Vernetzt, zuverlässig und führend</p> <a href="/unternehmen/unsere-vision" class="btn theme theme--blue align-items-center"> Vision </a> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/Redakteur/Bilder/Unternehmen/Vision/Hero/Azubishooting_Helmfrau_Vision_5A2A
10130_992x551-01.jpg" alt="Eine junge Frau mit weiÃem Overall, Helm und leuchtender Helmlampe steht in einem unterirdischen Kanal und blickt hoffnungsvoll nach vorn." width="164" height="164"/> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Ãber uns</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/unternehmen/ueber-hamburg-wasser/management" class="link nav-link align-items-center"> Management </a> </li> <li class="nav-item"> <a href="/unternehmen/ueber-hamburg-wasser/konzenstruktur" class="link nav-link align-items-center"> Konzernstruktur </a> </li> <li class="nav-item"> <a href="/unternehmen/ueber-hamburg-wasser/erklaerungen-und-berichte" class="link nav-link align-items-center"> Erklärungen und Berichte </a> </li> <li class="nav-item"> <a href="/unternehmen/compliance" class="link nav-link align-items-center"> Compliance </a> </li> <li class="nav-item"> <a href="/unternehmen/ueber-hamburg-wasser/geschichte" class="link nav-link align-items-center"> Geschichte </a> </li> <li class="nav-item"> <a href="/presse" class="link nav-link align-items-center"> Presse & Politik </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Engagement</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/unternehmen/gesellschaftliches-engagement/fuer-hamburg" class="link nav-link align-items-center"> Für Hamburg </a> </li> <li class="nav-item"> <a href="/unternehmen/gesellschaftliches-engagement/kita-schule" class="link nav-link align-items-center"> Kita & Schule </a> </li> <li class="nav-item"> <a href="/unternehmen/gesellschaftliches-engagement/wasserforum" class="link nav-link align-items-center"> WasserForum </a> </li> <li class="nav-item"> <a href="/unternehmen/gesellschaftliches-engagement/wasserkunst" class="link nav-link align-items-center"> Wasserkunst </a> </li> <li class="nav-item"> <a href="/unternehmen/gesellschaftliches-engagement/international" class="link nav-link align-items-center"> International </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Geschäftskunden</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/unternehmen/geschaeftskunden/geschaeftsfelder/hamburg" class="link nav-link align-items-center"> Hamburg </a> </li> <li class="nav-item"> <a href="/unternehmen/geschaeftskunden/geschaeftsfelder/kommunen" class="link nav-link align-items-center"> Kommunen </a> </li> <li class="nav-item"> <a href="/unternehmen/geschaeftskunden/geschaeftsfelder/industrie" class="link nav-link align-items-center"> Industrie </a> </li> <li class="nav-item"> <a href="/unternehmen/geschaeftskunden/ausland" class="link nav-link align-items-center"> Ausland </a> </li> </ul> </li> <li class="nav-item child-nav__item child-nav__items-group inner-space__bottom--xs"> <strong class="child-nav__child-headline">Vergabe</strong> <ul class="child-nav__items-group-list"> <li class="nav-item"> <a href="/unternehmen/ausschreibung/bauvorhaben" class="link nav-link align-items-center"> Bauvorhaben </a> </li> <li class="nav-item"> <a href="/unternehmen/ausschreibung/auftraege" class="link nav-link align-items-center"> Aufträge </a> </li> <li class="nav-item"> <a href="/unternehmen/ausschreibung/vertragsbedingungen" class="link nav-link align-items-center"> Vertragsbedingungen </a> </li> <li class="nav-item"> <a href="https://vergabe.hamburgwasser.de/NetServer/" class="link nav-link align-items-center"> E-Vergabe / Ausschreibungen </a> </li> </ul> </li> </ul> <a class="tab-guard" aria-hidden="true" href="#"></a> </div> </div> </li> <li class="nav-item"> <button data-bs-toggle="collapse" data-bs-target="#page-uid-10" aria-expanded="false" aria-controls="page-uid-10" class="btn btn__collapse collapsed nav-link btn-link " type="button"> Karriere <span class="icon icon-right ms-auto d-lg-none" aria-hidden="true"></span> </button> <div id="page-uid-10" class="child-nav nav-level__second collapse navbar-collapse" tabindex="-1"> <div class="child-nav__inner-wrapper"> <div class="child-nav__first-level-control"> <a class="tab-guard" aria-hidden="true" href="#"></a> <div id="first-level-nav-10" class="child-nav__item child-nav__controls nav-item"> <a href="/karriere" class="link link__icon nav-link child-nav__first-level-link
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1 <div class="text-info-anchor-navigation__anchors col-12 col-lg-6"> <div class="text-info-anchor-navigation__anchors-headline outer-space__bottom--xs"> <h2 class="h7 no-theme">Diese Themen erwarten Sie hier:</h2> </div> <ul class="text-info-anchor-navigation__anchor-list"> <li class="outer-space__bottom--xs"> <a href="#c1272" target="_blank" class="link link--internal align-items-center"> Kundenportal <span class="icon icon-anker" aria-hidden="true"></span> </a> </li> <li class="outer-space__bottom--xs"> <a href="#c2092" target="_blank" class="link link--internal align-items-center"> Häufige Fragen zu Umzug, An- und Abmeldung <span class="icon icon-anker" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="theme theme--blue component-wrapper" id="c1272"> <div class="container"> <div class="row"> <div class="col-12 col-sm-10 offset-sm-1"> <div class="text-image row"> <div class="text-image__heading col-12 heading"> <div class="row"> <div class="col-12 col-lg-6 "> <div class="heading row outer-space__bottom--s"> <div class="heading__headline col-12 order-3"> <h2 class=" heading__headline-text"> Kundenportal </h2> </div> </div> </div> </div> </div> <div class="text-image__content col-12"> <div class="row d-block clearfix"> <div class="text-image__intro col-12 col-lg-6 outer-space__bottom--s intro float-start"> <p class="text--highlight">Für Privat-, Gewerbekunden und Freiberufler und zur Verwaltung mehrerer Vertragskonten</p> </div> <div class="text-image__image-spacer col-12 col-lg-6 float-end" aria-hidden="true"> <div class="opacity-0"> <div class="image image-ratio " > <figure> <div class="imageimg " style="padding-top: 87.707641196013%;"> <img class="lazyload " src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/_processed_/0/9/csm_Hamburg-Wasser-Kundenportal-_alleine_mobi2l_834ac5b264.jpg" alt="" width="560"/> </div> <figcaption class="font-style--copy text--small outer-space__top--xs">Foto: Perspektive Media / HW</figcaption> </figure> </div> </div> </div> <div class="text-image__image col-12 col-lg-6 text-image__image position--right"> <div class="image image-ratio " > <figure> <div class="imageimg " style="padding-top: 87.707641196013%;"> <img class="lazyload " src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/fileadmin/_processed_/0/9/csm_Hamburg-Wasser-Kundenportal-_alleine_mobi2l_834ac5b264.jpg" alt="" width="560"/> </div> <figcaption class="font-style--copy text--small outer-space__top--xs">Foto: Perspektive Media / HW</figcaption> </figure> </div> </div> <div class="text-image__text col-12 col-lg-6 text float-lg-start"> <div class="text-image__rte"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <h3>Ihre Vorteile</h3><ul><li data-list-item-id="e1e14e3324bc81c75b0c35be35a7cc0bc">Zählerstände einsehen und übermitteln </li><li data-list-item-id="eaab0d2691d70088f17a819afce4df036">Verbräuche überblicken und Abschläge ändern </li><li data-list-item-id="eed7623203a01ef9758700992a8ed400e">Bank- und Kontaktdaten ändern </li><li data-list-item-id="e34ad2d94bc04a7b00f2f306db3ad4487">Rechnungen einsehen und herunterladen </li><li data-list-item-id="e3bdaf8f6073d7d87f9dcd14e6e64ba62">Einzug und Auszug mitteilen </li><li data-list-item-id="ef3fa0e5c3ff92146ed9631ed2aded9e7">Mehrere Konten verwalten </li></ul><p><strong>Sie sind GroÃkunden mit vielen Vertragskonten? </strong>Dann<strong> </strong>schreiben uns bitte eine <a href="mailto:[email protected]?subject=Registrierung%20Businessportal"><u>E-Mail</u></a>. Wir tragen Sie dann als Businesskunde in unserem Portal ein.</p> </div> </div> </div> </div> </div> <div class="text-image__cta outer-space__top--s"> <a href="https://onlineservice.hamburgwasser.de/index.html#/logon" class="btn btn__icon icon--right align-items-center icon icon-external"> Zum Kundenportal </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="component-wrapper" id="c1273"> <div class="collection-teaser-link"> <div class="container"> <div class="row"> <div class="col-12 collection-teaser-link__collection"> <div class="row">
1 <div class="col-12 col-md-6 col-xl-3 collection-teaser-link__collection__card"> <div class="teaser-link theme theme--petrol has-bg"> <h3 class="h5">Businessportal</h3> <p class="text--small"> Organisieren sie als GroÃkunde viele Vertragskonten ganz einfach an einem Ort und digital. </p> <div class="teaser-link__link-wrapper"> <a href="/service/weitere-leistungen/businessportal" class="link link--oversize icon--right align-items-center"> Businessportal <span class="icon icon-right" aria-hidden="true"></span> </a> </div> </div> </div> <div class="col-12 col-md-6 col-xl-3 collection-teaser-link__collection__card"> <div class="teaser-link theme theme--blue has-bg has-bg--light"> <h3 class="h5">Nutzungsbedingungen</h3> <p class="text--small"> Hier finden Sie alle wichtigen Informationen zur Nutzung unseres Kundenportals. </p> <div class="teaser-link__link-wrapper"> <a href="/fileadmin/Redakteur/Downloads/Kundenportal-Informationen/kundenportal-nutzungsbedingungen.pdf" class="link link--oversize icon--right align-items-center"> Zu den Bedingungen <span class="icon icon-right" aria-hidden="true"></span> </a> </div> </div> </div> <div class="col-12 col-md-6 col-xl-3 collection-teaser-link__collection__card"> <div class="teaser-link theme theme--blue has-bg"> <h3 class="h5">Nur Zähler melden</h3> <p class="text--small"> Hier können Sie ohne Anmeldung im Kundenportal Ihren Zählerstand digital eingeben. </p> <div class="teaser-link__link-wrapper"> <a href="https://onlineservice.hamburgwasser.de/index.html#/meter_reading" class="link link__icon link--oversize icon--right align-items-center"> Direkt eingeben <span class="icon icon-external" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="component-wrapper component-text-only has-heading theme theme--blue" id="c1274"> <div class="container"> <div class="row"> <div class="col-12 col-sm-10 offset-sm-1 col-md-8 offset-md-2 col-lg-6 offset-lg-3"> <div class="text-only "> <div class="text-only__header row outer-space__bottom--l"> <div class="col-12"> <div class="heading row "> <div class="heading__headline col-12 order-3"> <h2 class=" heading__headline-text"> Mit Vertragskontonummer registrieren â und schon kann's losgehen </h2> </div> </div> </div> </div> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Mit dem Kundenportal von HAMBURG WASSER sind viele Services online und rund um die Uhr für Sie erreichbar: Als Privatkunde registrieren Sie sich einfach mit Ihrer Vertragskontonummer, die Sie z.B. Ihrer Wasserrechnung entnehmen können, Ihrer E-Mail-Adresse sowie einem Passwort Ihrer Wahl. Sie erhalten im Anschluss einen Link zur Aktivierung Ihres neuen Online-Zugangs.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="collection-collapse theme theme--blue has-gradient has-gradient--bg " id="c2092"> <div class="container"> <div class="row"> <div class="collection-collapse__heading col-12 col-lg-5 offset-lg-1"> <div class="collection-collapse__mask-wrapper"> <div class="mask" aria-hidden="true"> <svg class="svg-mask--drop" viewBox="0 0 100 100" width="200" height="200"> <use xlink:href="/_assets/2d6830f0f4f1ff0d6e003ff885511ef0/Images/Masks/drops.svg#drops"></use> </svg> </div> <h2 class="collection-collapse__header outer-space__top--xxl outer-space__top__lg--reset"> Häufige Fragen zu Umzug, An- und Abmeldung </h2> </div> </div> <div class="collection-collapse__content col-12 col-lg-6"> <div class="accordion accordion-flush outer-space__top--m outer-space__top__lg--xxl outer-space__bottom--xxl" id="accordionPanelsStayOpenExample"> <div class="accordion-item"> <h3 class="accordion-header" id="c2092-collapse-heading-0"> <button class="link accordion-button text--highlight collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#c2092-collapse-0" aria-expanded="false" aria-controls="c2092-collapse-0"> <span>
1Wie kann ich mich anmelden?</span> </button> </h3> <div id="c2092-collapse-0" class="accordion-collapse collapse" aria-labelledby="c2092-collapse-0"> <div class="accordion-body"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Nutzen Sie unser Kundenportal für Ihre An- & Abmeldung, um Ihr Kundenkonto, Ihre Zählerstände, Ihren Verbrauch, Ihre Abschläge und Rechnungen zu verwalten: <a href="/service/kundenportal/portalvorschaltseite">Zum Kundenportal</a></p> </div> </div> </div> </div> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="c2092-collapse-heading-1"> <button class="link accordion-button text--highlight collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#c2092-collapse-1" aria-expanded="false" aria-controls="c2092-collapse-1"> <span>Woher weià ich, ob ich mich bei HAMBURG WASSER anmelden muss?</span> </button> </h3> <div id="c2092-collapse-1" class="accordion-collapse collapse" aria-labelledby="c2092-collapse-1"> <div class="accordion-body"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Eine Anmeldung bei uns wird dann nötig, wenn bei Ihnen ein Wasserzähler von HAMBURG WASSER installiert ist. Dies erkennen Sie an an dem Schriftzug HAMBURG WASSER, der im oberen Teil des Zählers zu lesen sein sollte.</p> </div> </div> </div> </div> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="c2092-collapse-heading-2"> <button class="link accordion-button text--highlight collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#c2092-collapse-2" aria-expanded="false" aria-controls="c2092-collapse-2"> <span>Ich kann leider keine Angaben zum Vor-/Nachmieter oder Eigentümer machen: Was muss ich tun?</span> </button> </h3> <div id="c2092-collapse-2" class="accordion-collapse collapse" aria-labelledby="c2092-collapse-2"> <div class="accordion-body"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Bei einer Ummeldung von Hauswasserzählern benötigen wir in jedem Fall den Namen und die Anschrift des Eigentümers. Diesen finden Sie in Ihrem Mietvertrag. Ohne diese Angaben können wir keine Ummeldung vornehmen.</p> <p>Bei der Ummeldung von Wohnungen sind die Angaben zum Vor- oder Nachmieter nicht zwingend erforderlich.</p> </div> </div> </div> </div> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="c2092-collapse-heading-3"> <button class="link accordion-button text--highlight collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#c2092-collapse-3" aria-expanded="false" aria-controls="c2092-collapse-3"> <span>
1Wann muss ich mich im Falle eines Umzugs ab- und anmelden?</span> </button> </h3> <div id="c2092-collapse-3" class="accordion-collapse collapse" aria-labelledby="c2092-collapse-3"> <div class="accordion-body"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Gemäà unseren Wasserlieferungsbedingungen §32 (2) muss eine Kündigung aufgrund eines Umzuges zwei Wochen vor dem Ende eines Kalendermonats schriftlich vorgenommen werden. Im Regelfall reicht allerdings eine Ummeldung im Kundenportal mit den Zählerständen vom Tag der Schlüsselübergabe aus.</p> </div> </div> </div> </div> </div> </div> </div> <div class="accordion-item"> <h3 class="accordion-header" id="c2092-collapse-heading-4"> <button class="link accordion-button text--highlight collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#c2092-collapse-4" aria-expanded="false" aria-controls="c2092-collapse-4"> <span>Muss ich vor meinem Umzug schriftlich kündigen?</span> </button> </h3> <div id="c2092-collapse-4" class="accordion-collapse collapse" aria-labelledby="c2092-collapse-4"> <div class="accordion-body"> <div class="text-only "> <div class="text-only__content row"> <div class="col-12 "> <div class="text-block"> <p>Gemäà unseren Wasserlieferungsbedingungen § 32 (6) bedarf die Kündigung der Schriftform per Post. Im Regelfall reicht es allerdings, wenn Sie uns die Umzugsmeldung im Kundenportal mitteilen.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="page-footer has-bg no-gutters"> <div class="footer__image-outer-wrapper"> <a href="https://www.google.de/maps/dir//Ballindamm+1,+20095+Hamburg/" target="_blank" rel="noreferrer" class="footer__image--link"> <div class="image image--picture" > <picture class="imageimg footer__image"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_1920x550.svg" media="(min-width: 1400px)"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_1399x550.svg" media="(min-width: 1200px)"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_1199x550.svg" media="(min-width: 992px)"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_991x450.svg" media="(min-width: 768px)"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_767x450.svg" media="(min-width: 576px)"> <source srcset="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_575x450.svg" media="(min-width: 0px)"> <img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-srcset="/fileadmin/Redakteur/SPECIALS/Footer/FooterKarte_Main_1920x550.svg" alt="StraÃenkarte mit dem Hamburg Wasser Kundencenter" class="lazyload "/> </picture> </div> </a> </div> <div class="page-footer__customer-center inner-space__top--xxl theme theme--blue has-bg has-bg--light"> <div class="container"> <h2 class="outer-space__bottom--l">Kundencenter</h2> <div class="row customer-center no-theme"> <div class="col-12 col-md-6 col-xxl-4"> <div class="address"> <h3 class="h5">Kontakt</h3> <address class="text-block"> <p>Ballindamm 1</p> <p>20095 Hamburg</p> <p>E-Mail: <a href="mailto:[email protected]" class="link address__link align-items-center"> [email protected] </a> </p> </address> <a href="/kontakt" class="btn btn-outline align-items-center"> Weitere Kontaktmöglichkeiten </a> </div> </div> <div class="col-12 col-md-6 col-xxl-4"> <h3 class="h5">Erreichbarkeiten</h3> <div class="row"> <div class="col-12"> <div class="customer-center__opening-hours"> <table> <tbody> <tr> <td><span>Montag â Freitag</span></td> <td> <ol> <li>9:00 â 13:00 Uhr</li> <li>14:00 â 17:00 Uhr</li> </ol> </td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="col-12 col-md-6 col-xxl-4 arrival"> <h3 class="h5">Anfahrt</h3> <p>So erreichen Sie uns:</p> <div class="outer-space__top--m"> <a href="https://geofox.hvv.de/web/de/connections?destination=Ballindamm 1, Hamburg" target="_blank" rel="noreferrer"> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/_assets/2d6830f0f4f1ff0d6e003ff885511ef0/Images/Icons/hvv.svg?1790240364" alt="HVV - Hamburger Verkehrsverbund" width="100" height="30"> </a> <a href="https://www.google.de/maps/dir//Ballindamm+1,+20095+Hamburg/" target="_blank" rel="noreferrer"> <img class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" data-src="/_assets/2d6830f0f4f1ff0d6e003ff885511ef0/Images/Icons/gmaps.svg?1790240364" alt="Google Maps" width="100" height="30"> </a> </div> </div> </div> </div> </div> <div class="theme theme--blue has-gradient--bg"> <div class="container">
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