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Your active mobile number (postpaid or prepaid) registered with us where we can send an SMS verification code\u003c/p\u003e\n\u003cp\u003e2. Your active e-mail address registered with us where we can send an e-mail verification code. Click \u003ca href=\"https://metrobank.com.ph/articles/mbo-signup\"\u003ehere\u003c/a\u003e to view the step-by-step guide on how to sign-up to Metrobank Online.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eNote: Non-individual account types that were not mentioned above cannot be enrolled in Metrobank Online and the Metrobank App.\u003c/em\u003e\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"Will I be able to re
17ceive the verification code if I enroll to Metrobank Online while overseas?","answer":"Yes, as long as the Philippine-issued mobile number you have registered is activated for international roaming. This is needed for you to receive the verification code, one-time password, and other SMS notifications for secure banking transactions."},{"__typename":"FaqItemV2Record","question":"What are the new and current features available in Metrobank Online?","answer":"You can:\n* Send money to other local banks via InstaPay and PESONet\n* Buy prepaid load\n* Request cardless withdrawal \n* Schedule transactions \n* Scan and generate QR code for fund transfers\n* Manage your investments in unit investment trust funds (UITFs)\n* Make a time deposit placement\n* Manage your investment portfolio with Wealth Manager\n\nYou can continue enjoying existing functionalities like:\n* View account balance and transaction history\n* Bill payments\n* Move money to own and other Metrobank accounts\n* Order a checkbook\n* Download your Statement of Account (SOA)\n* Tax Payments\n\nMetrobank Online has also been designed to display better on browsers of smartphones, tablets, laptops, and other devices."},{"__typename":"FaqItemV2Record","question":"What browser is Metrobank Online compatible with?","answer":"Metrobank Online is best viewed in the latest browser versions of:\n* Safari\n* Mozilla Firefox\n* Google Chrome\n* Microsoft Edge\n* Samsung Internet"},{"__typename":"FaqItemV2Record","question":"How secure is it to do bank transactions via Metrobank Online?","answer":"*\tAll messages go through an encryption process to ensure security. \n*\tOnly one login session can be active at a time. \n*\tYour username and password secure access to your account. \n*\tEmail and SMS notifications on activities and transactions are sent to your registered email address and mobile number. \n*\tAuthentication is done via: \n\t* Email and SMS verification codes sent to your registered email address and mobile number \n\t* A 6-digit Metrobank passcode required for every transaction \n\t* AppKey - Click [here](/help#FAQ-Metrobank_AppKey) to know more on how to authenticate using biometrics or passcode via Metrobank AppKey."},{"__typename":"FaqItemV2Record","question":"What is a Metrobank Passcode?","answer":"A Metrobank Passcode is a new security feature of Metrobank Online. You are required to nominate a 6-digit code upon first log-in. You need to remember this passcode as it will be required to authenticate transactions in Metrobank Online. If you forgot your Metrobank Passcode, you can reset it by calling the Metrobank contact center at (02) 88-700-700."},{"__typename":"FaqItemV2Record","question":"Can I use an international number?","answer":"Yes as long as the mobile number is from these SMS-supported countries:\n\n\u003cdetails\u003e\n\u003csummary\u003eSee the list here:\u003c/summary\u003e\n\n* Afghanistan\n* Albania\n* Algeria\n* American Samoa\n* Andorra\n* Angola\n* Anguilla\n* Antigua and Barbuda\n* Argentina\n* Armenia\n* Aruba\n* Australia\n* Austria\n* Azerbaijan\n* Bahamas\n* Bahrain\n* Bangladesh\n* Barbados\n* Belarus\n* Belgium\n* Belize\n* Benin\n* Bermuda\n* Bhutan\n* Bolivia\n* Bosnia and Herzegovina\n* Botswana\n* Brazil\n* British Virgin Islands\n* Brunei\n* Bulgaria\n* Burkina Faso\n* Burundi\n* Cambodia\n* Cameroon\n* Canada\n* Cape Verde\n* Cayman Islands\n* Central African Republic\n* Chad\n* Chile\n* China\n* Colombia\n* Comoros\n* Cook Islands\n* Costa Rica\n* Croatia\n* Cuba\n* Cyprus\n* Czech Republic\n* Democratic Republic of the Congo\n* Denmark\n* Djibouti\n* Dominica\n* Dominican Republic\n* Dominican Republic\n* Dominican Republic\n* East Timor\n* Ecuador\n* Egypt\n* El Salvador\n* Equatorial Guinea\n* Estonia\n* Ethiopia\n* Falkland Islands\n* Faroe Islands\n* Fiji\n* Finland\n* France\n* French Polynesia\n* Gabon\n* Gambia\n* Georgia\n* Germany\n* Ghana\n* Gibraltar\n* Greece\n* Greenland\n* Grenada\n* Guam\n* Guatemala\n* Guernsey\n* Guinea\n* Guinea-Bissau\n* Guyana\n* Haiti\n* Honduras\n* Hong Kong\n* Hungary\n* Iceland\n* India\n* Indonesia\n* Iran\n* Iraq\n* Ireland\n* Isle of Man\n* Israel\n* Italy\n* Jamaica\n* Japan\n* Jersey\n* Jordan\n* Kazakhstan\n* Kenya\n* Kuwait\n* Kyrgyzstan\n* Laos\n* Latvia\n* Lebanon\n* Lesotho\n* Liberia\n* Libya\n* Liechtenstein\n* Lithuania\n* Luxembourg\n* Macau\n* Macedonia\n* Madagascar\n* Malawi\n* Malaysia\n* Maldives\n* Mali\n* Malta\n* Mauritania\n* Mauritius\n* Mexico\n* Moldova\n* Monaco\n* Mongolia\n* Montenegro\n* Montserrat\n* Morocco\n* Mozambique\n* Namibia\n* Nauru\n* Nepal\n* Netherlands\n* Netherlands Antilles\n* New Caledonia\n* New Zealand\n* Nicaragua\n* Niger\n* Nigeria\n* Northern Mariana Islands\n* Norway\n* Oman\n* Pakistan\n* Palau\n* Panama\n* Papua New Guinea\n* Paraguay\n* Peru\n* Poland\n* Portugal\n* Puerto Rico\n* Puerto Rico\n* Qatar\n* Republic of the Congo\n* Reunion\n* Romania\n* Russia\n* Rwanda\n* Saint Kitts and Nevis\n* Saint Lucia\n* Saint Vincent and the Grenadines\n* Samoa\n* San Marino\n* Sao Tome and Principe\n* Saudi Arabia\n* Senegal\n* Serbia\n* Seychelles\n* Sierra Leone\n* Singapore\n* Sint Maarten\n* Slovakia\n* Slovenia\n* Solomon Islands\n* Somalia\n* South Africa\n* South Korea\n* South Sudan\n* Spain\n* Sri Lanka\n* Sudan\n* Suriname\n* Swaziland\n* Sweden\n* Switzerland\n* Syria\n* Taiwan\n* Tajikistan\n* Tanzania\n* Thailand\n* Togo\n* Tonga\n* Trinidad and Tobago\n* Tunisia\n* Turkey\n* Turkmenistan\n* Turks and Caicos Islands\n* U.S. Virgin Islands\n* Uganda\n* Ukraine\n* United Arab Emirates\n* United Kingdom\n* United States\n* Uruguay\n*
17Uzbekistan\n* Vanuatu\n* Venezuela\n* Vietnam\n* Yemen\n* Zambia\n* Zimbabwe\n\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"Can I use a different mobile number during enrollment?","answer":"No. When signing up to Metrobank Online, you should use the mobile number you registered with the bank. If you need to update your mobile number, visit any Metrobank branch or request for an update online [here](https://metrobank.com.ph/articles/update-your-info)."},{"__typename":"FaqItemV2Record","question":"How do I update my registered mobile number and/or email address?","answer":"Go to the Metrobank branch of your account to have your customer information updated.\n\nFor the requirements, please refer to https://www.metrobank.com.ph/articles/update-your-info "},{"__typename":"FaqItemV2Record","question":"I have an existing Metrobank Mobile app account, do I need to sign up to access Metrobank Online? ","answer":"No, there is no need to sign up. Just log in to Metrobank Online using your existing username and password. In your first log-in, an account verification process will have to be completed. All enrolled accounts (own and third party), load prepaid, billers, and scheduled transactions are auto-enrolled to your Metrobank Online account. Scheduled transactions will be processed in Metrobank Online to avoid double debit. Make sure to check emails on how to upgrade are coming from us. It should always be from [email protected]."},{"__typename":"FaqItemV2Record","question":"Can I still use my existing Metrobank Mobile App account when I have successfully set-up my Metrobank Online account?","answer":"Yes, transactions performed in the Metrobank Mobile App and Metrobank Online will run independently. Doing the same transaction on the Metrobank Mobile App and Metrobank Online will cause double debit."},{"__typename":"FaqItemV2Record","question":"Can I enroll third- party accounts? How?","answer":"1. Log in to https://onlinebanking.metrobank.com.ph\n2. Tap on âContactsâ in the menu\n3. Click plus icon to add account\n4. Select âAccountâ tab\n5. Enter contact name\n6. Select bank in the drop down menu\n7. Enter account details. Click on âCreateâ\n8. Enter Metrobank Passcode. Click on âSubmitâ\n\nAfter following these steps, your third partythird-party account will be enrolled as contact."},{"__typename":"FaqItemV2Record","question":"Can I delete enrolled Contacts? How?","answer":"1. Log in to https://onlinebanking.metrobank.com.ph\n2. Tap on âContactsâ in the menu\n3. Select the contact that needs to be deleted\n4. Click âdelete accountâ then click âYesâ\n5. Enter Metrobank Passcode. Click on âSubmitâ\n\nAfter following these steps, your contact will be deleted."},{"__typename":"FaqItemV2Record","question":"During migration it says âSomething went wrong.â What do I do?","answer":"Call our Contact Center Hotline at (632) 88-700-700 or Domestic toll-free number: 1-800-1888-5775 to enable account to upgrade to Metrobank Online."},{"__typename":"FaqItemV2Record","question":"I got a âYou cannot enroll a third-party account as your own accountâ message. What do I do?","answer":"Check if your registered mobile number is same as in your bank records. If not, please visit your branch of account to have your mobile number updated.\n\nYou can also update your contact info via website by following the steps at https://metrobank.com.ph/articles/update-your-info."}]},{"__typename":"FaqTopicRecord","name":"Account Login \u0026 Security","displayName":"Account Login \u0026 Security","slug":"/account-login-security","items":[{"__typename":"FaqItemV2Record","question":"I have an existing Metrobank Mobile App account without any credit card or deposit account enrolled. Can I log in to Metrobank Online?","answer":"No, Metrobank Online requires at least one (1) enrolled credit card or deposit account."},{"__typename":"FaqItemV2Record","question":"I did not receive the verification code. What should I do? Until when is it valid? ","answer":"Check if you entered the correct mobile number and email address. If correct, click on âSend another oneâ to receive another verification code through SMS and/
17or email. Verification code is valid for five (5) minutes."},{"__typename":"FaqItemV2Record","question":"Can I still access Metrobank Online if I change my mobile number?","answer":"No. You will need the verification code sent to your registered mobile number to log-in. Please coordinate with your branch of account to have your mobile number updated. \n\nYou can also update your contact info via website by following the steps at https://metrobank.com.ph/articles/update-your-info."},{"__typename":"FaqItemV2Record","question":"What should I do if I forgot my username?","answer":"1. From the login page, click on \"Recover Access.\" \n2. Select the \"Username\" tab. \n3. Enter the email address or mobile number you registered during signup. \n4. Authenticate the transaction. \n\nYour username will be sent to your email address or mobile number.\n"},{"__typename":"FaqItemV2Record","question":"What should I do if I forgot my password?","answer":"1. From the login page, click on \"Recover Access.\" \n2. Select the \"Password\" tab. \n3. Enter the email address or mobile number you registered during signup. \n4. Authenticate the transaction. \n5. Enter the verification code sent to your registered mobile number or email address. \n6. Enter a new password and click \"Next.\" \n\nYour password has been updated."},{"__typename":"FaqItemV2Record","question":"Can I retrieve my Metrobank Mobile App username and password through Metrobank Online if I have never logged-in to Metrobank Online?","answer":"Yes, you may use the recover access through Metrobank Online."},{"__typename":"FaqItemV2Record","question":"What should I do if I forgot my Metrobank passcode?","answer":"Kindly call our Contact Center Hotline at (632) 88-700-700 or Domestic toll-free number: 1-800-1888-5775 for Metrobank passcode reset."},{"__typename":"FaqItemV2Record","question":"How do I change my password on Metrobank Online? ","answer":"To change your Metrobank password, follow these steps: \n\n1. Select \"Settings\" from the navigation bar on the left. \n2. Click \"Change Password.\" \n3. Enter your current password. \n4. Enter a new password. \n5. Click \"UPDATE.\" \n6. Enter your 6-digit Metrobank passcode. \n\nAfter following these steps, your Metrobank password will be updated. \n\nNote: You can only perform this activity if you have activated your AppKey device.\n"},{"__typename":"FaqItemV2Record","question":"What is card alias?","answer":"Card alias is any name that you give to your bank accounts to help you distinguish them from each other. You can edit your account's alias at any time."},{"__typename":"FaqItemV2Record","question":"How do I change my Metrobank passcode?","answer":"To change your Metrobank passcode, follow these steps: \n\n1. Select \"Settings\" from the navigation bar on the left. \n2. Click \"Change Passcode.\" \n3. Enter your current 6-digit Metrobank passcode. \n4. Enter a new Metrobank passcode. \n5. Click \"UPDATE.\" \n\nAfter following these steps, your Metrobank passcode will be updated. \n\nNote: You can only perform this activity if you have activated your AppKey device.\n"},{"__typename":"FaqItemV2Record","question":"Can I use the new password I nominated through Metrobank Online in the Metrobank Mobile App?","answer":"Yes. Nominated passwords are synced in the app and Metrobank Online."},{"__typename":"FaqItemV2Record","question":"I sometimes get a âserver encountered an errorâ when I access my account. What does that mean?","answer":"Your device internet protocol (IP) could be blocked. Try to login again after changing your device IP.\n\n1. Through mobile phone, you can follow these steps:\n\n\t\ta. Set your phone to airplane mode\n\t\tb. Turn off airplane mode\n\t\tc. Reconnect to an internet connection\n\t\td. Log in to Metrobank Online\n\n\n\u0026nbsp;\n\n\n2. Through a Windows computer:\n\n\t\ta. Click âStartâ then âRunâ\n\t\tb. Type cmd, press âEnterâ\n\t\td. Your current IP configuration will show\n\t\te. Type ipconfig /renew at the prompt window, press âEnter\"\n\t\tf. The server will assign a new IP address for your computer\n"},{"__typename":"FaqItemV2Record","question":"I cannot log-in, the error reads, âservice is still unavailableâ¦â","answer":"Call our Contact Center Hotline at (632) 88-700-700 or Domestic toll-free number: 1-800-1888-5775 to log-in to Metrobank Online."},{"__typename":"FaqItemV2Record","question":"Why did I receive a verification code when I logged in to Metrobank Online?","answer":"As part of the verification process, a code is sent to your registered email address and mobile number on your initial log-in to Metrobank Online, or if you update the versions of the operating system of your mobile phone or desktop browsers."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eI cannot log-in, the error says, \u0026ldquo;Account disabled.\u0026rdquo; or \u0026ldquo;Account is Blocked\u0026rdquo;. What should I do?\u003c/p\u003e","answer":"\u003cp\u003eCall our Contact Center Hotline at (632) 88-700-700 or Domestic toll-free number: 1-800-1888-5775 to your enable account.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is the Block your account feature?\u003c/p\u003e","answer":"\u003cp\u003eThis allows you to temporarily block your login account from accessing the Metrobank Online/App in case of lost device or you think your online account is compromised. You can still transact offline e.g. via the Branch for savings accounts, or POS transactions for credit cards.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003eNo changes in the existing status of all enrolled accounts.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I block my Metrobank Online account?\u003c/p\u003e","answer":"\u003cp\u003eHere are few easy steps:\u0026nbsp;
17\u003c/p\u003e\n\u003cp\u003e1. Metrobank Online (https://onlinebanking.metrobank.com.ph/signin)\u003c/p\u003e\n\u003cp\u003e2. Click \u0026ldquo;Block your account\u0026rdquo; in Metrobank Online login page\u003c/p\u003e\n\u003cp\u003e3. Enter your username\u003c/p\u003e\n\u003cp\u003e4. Enter your SMS OTP for verification\u003c/p\u003e\n\u003cp\u003e5. Enter your passcode for verification\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat will happen if I block my account?\u003c/p\u003e","answer":"\u003cp\u003eYou will no longer be able to log in to Metrobank Online/App, and the following actions will be performed:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnregister or unlink all registered devices\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eLog out all active log in sessions\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eDisable biometrics and AppKey\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I still receive funds deposited to my account or will my check payment be processed even if my Metrobank Online/App login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eBlocking of login account will not change or impact the status of your linked accounts. Eligibility is dependent on the current status of your account.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill my scheduled transactions proceed even if my login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eYes, all scheduled transactions made in Metrobank Online/App before blocking the online account will be processed as planned.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eMy online transaction requires to login in Metrobank Online/App (e.g. Tax Payment, MB Pay, and among others) can I still proceed even if my login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eNo, all online transactions that will connect to Metrobank Online/App will not be processed.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I unblock my Metrobank Online/App after using Block your account facility?\u003c/p\u003e","answer":"\u003cp\u003eYes, you may request to unblock by calling our Customer Hotline (02) 88-700-700, your accounts will be automatically unblocked within 24 hours after the request.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Account Management","displayName":"Account Management","slug":"/account-management","items":[{"__typename":"FaqItemV2Record","question":"How do I view balances on Metrobank Online?","answer":"* Total deposits for enrolled peso and foreign accounts can be viewed through the dashboard\n* You can click on Total Deposits or go to Deposits menu to view balances per account\n* You can also go to Transaction History to view an accountâs running balance"},{"__typename":"FaqItemV2Record","question":"How do I add deposit accounts and credit cards?","answer":"To add deposit accounts and credit cards, please follow the step-by-step guide available in the video below: \n\n[Watch the guide here.](https://youtu.be/NUK1-XJ_YNQ?si=EvxdTONSKj-fJwpx)"},{"__typename":"FaqItemV2Record","question":"Why canât I enroll my credit card?","answer":"Please check if the entered details are the same as what is indicated in your credit card. Also, make sure you are enrolling the latest issued card by the bank."},{"__typename":"FaqItemV2Record","question":"How do I delete accounts and credit cards?","answer":"To delete your Metrobank accounts and credit card, follow these steps:\n\n1. Log in to https://onlinebanking.metrobank.com.ph\n2. Click âDepositsâ or âCredit Cardsâ on the menu\n3. Select the account to be deleted\n4. Click âdelete accountâ on the upper right of the screen \n5. Confirm the action by clicking âYesâ\n\nAfter following these steps, your Metrobank account or credit card will be deleted."},{"__typename":"FaqItemV2Record","question":"I noticed that not all shortcuts are available in some of my accounts. Why is this so?","answer":"The shortcuts you can see on each account depend on what transactions you are allowed to do using that account.
17(For example, you cannot order a checkbook using a savings account)."}]},{"__typename":"FaqTopicRecord","name":"Account Eligibility \u0026 Restrictions","displayName":"Account Eligibility \u0026 Restrictions","slug":"/account-eligibility-restrictions","items":[{"__typename":"FaqItemV2Record","question":"How can I delete my user profile on Metrobank Online?","answer":"To delete your profile, call our Contact Center at (02) 88-700-700 or our domestic toll-free number at 1-800-1888-5775.\n\nNote that if you delete your profile, you will not be able to access Metrobank Online and the Metrobank Mobile App.\n\nAfter deletion, you can create a new user profile. However, you will have to re-enroll your accounts, credit cards, billers, and contacts."},{"__typename":"FaqItemV2Record","question":"Why am I getting a prompt that says âYour account is ineligibleâ in Metrobank Online and the Metrobank App?","answer":"Youâre seeing this error message because your account type has a product code and/or relationship code that is/are not allowed or has/have limited access to the features of Metrobank Online and the Metrobank App. \n\nIt is highly likely that your account type is non-individual in nature and is not for active or personal use. These account types include, but are not limited to, commercial accounts; third party access accounts; sole proprietorship accounts; and accounts that are inactive in status.\n\nIf you previously had access to your account in Metrobank Online and the Metrobank App, this means that there was a recent change in your account type, which is usually due to an update that was initiated by your branch of account.\n\nShould you have questions or concerns about your account, you may visit your branch of account or you may reach us via the Metrobank 24/7 Customer Hotline at (02) 88-700-700. For provincial areas, you may call 1-800-1888-5775 (toll-free)."},{"__typename":"FaqItemV2Record","question":"What are the accounts that are not allowed or have limited access to Metrobank Online and the Metrobank App?","answer":"Below are the account types that have **limited access** to the features of Metrobank Online and the Metrobank App. Accountholders of these accounts can only view their balance and transaction history. All transactions must be done via their branch of account:\n\n* In-Trust-For (ITF) Accounts\n* Joint-AND Accounts \n\nOn the other hand, below are the account types that have **no access** to Metrobank Online and the Metrobank App. All transactions of these accounts must be done via the accountholderâs branch of account:\n\n* Cash Cards\n* Paycards\n* Commercial Accounts \n* Sole Proprietorship Accounts\n* Third-party Accounts (Agent, Debtor, Guarantee, Guardian, Power of Atty., Pay on Death, Survivorship, Trust, Gift, etc.)\n* Inactive Status Accounts\n\nAlternatively, business/commercial accounts may use the Metrobank Business Online Solutions to monitor and do transactions in their account. If these accounts were once enrolled in Metrobankâs retail online banking platforms, it will now display âUnable to retrieve balanceâ or âYour account is ineligible.â If you encounter this prompt, youâre encouraged to register in Metrobank Business Online. For assistance on how to enroll your commercial account in MBOS, kindly coordinate with your branch of account or Relationship Manager.\n\nLearn more about MBOS at https://www.metrobank.com.ph/business/solutions/mbos."},{"__typename":"FaqItemV2Record","question":"If I have an account type that is not allowed in Metrobank Online and the Metrobank App, can I still use my other enrolled accounts for online banking?","answer":"Yes, you can continue using Metrobank Online and the Metrobank App for your other eligible retail accounts."},{"__typename":"FaqItemV2Record","question":"How should I know if my account type is or has become ineligible in Metrobank Online and the Metrobank App?","answer":"If you have an ineligible account, you will receive a prompt notification in Metrobank Online and/or the Metrobank App indicating âUnable to retrieve balanceâ or âYour account is ineligible.â This notification means you cannot view your balance or do any transactions through Metrobank Online or the Metrobank App."},{"__typename":"FaqItemV2Record","question":"What should I do if my account has become ineligible in Metrobank Online and the Metrobank App?","answer":"Please reach out to your branch of account or call the Metrobank 24/7 Customer Hotline at (02) 88-700-700 to guide you on how you can access your account and do transactions. Meantime, please delete or unenroll your ineligible account/s in Metrobank Online and the Metrobank App."},{"__typename":"FaqItemV2Record","question":"Why canât I access my JOINT âANDâ account in Metrobank Online and the Metrobank App?","answer":"Since your joint account is classified as **JOINT âANDâ**, all your transactions must be authorized by both account holders/signatories. Hence, your transactions must be done over the counter to ensure the security of your account."},{"__typename":"FaqItemV2Record","question":"Can I still access my JOINT âORâ account in my Metrobank Online and the Metrobank App?","answer":"Yes, you and your co-account holder may access your JOINT-OR account in your respective online banking profile. This means all transactions will reflect in both your Metrobank Online and Metrobank App accounts."},{"__typename":"FaqItemV2Record","question":"If my commercial account is not allowed to be enrolled on Metrobank Online and the Metrobank App, what platform should I use for my online financial transactions?","answer":"You can enroll your business/commercial account in Metrobank Business Online Solutions (MBOS) to complete your financial transactions. For assistance on how to enroll your commercial account in MBOS, kindly coordinate with your branch of account or Relationship Manager.\n\nLearn more about MBOS at https://www.metrobank.com.ph/business/solutions/mbos."},{"__typename":"FaqItemV2Record","question":"If I enroll my commercial account to Metrobank Business Online Solutions (MBOS), can I still send money to other banks?","answer":"Yes, you may still send money to other banks. Fund transfer transactions done in MBOS will be coursed through PESONet.\n\n_Note: PESONet is up to PHP 200,000 with daily cut-
17offs at 10 AM \u0026 3 PM (on a banking day except holidays)._"}]},{"__typename":"FaqTopicRecord","name":"Auto Debit Arrangement (e-ADA) - Metrobank Online","displayName":"Auto Debit Arrangement (e-ADA)","slug":"/auto-debit-arrangement-e-ada-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"Can I use e-ADA on Metrobank Online and app?","answer":"Yes, e-ADA is available on both Metrobank App and Online."},{"__typename":"FaqItemV2Record","question":"I filed a request to set up e-ADA for a biller, when will it be enrolled?","answer":"All enrollment requests submitted before 11 PM will be processed on the next banking day."},{"__typename":"FaqItemV2Record","question":"What type of account can I use as source?","answer":"You can only nominate an active savings or checking account as your source. "},{"__typename":"FaqItemV2Record","question":"What billers can I request for e-ADA?","answer":"You may click this link for the [list of billers](https://web-assets.metrobank.com.ph/1711528446-1711076899-metrobank-online_eada_billers_03222024.pdf) available for e-ADA."},{"__typename":"FaqItemV2Record","question":"Will I receive a notification upon successful enrollment?","answer":"Yes, you will receive an email/SMS notification of your e-ADA enrollment."},{"__typename":"FaqItemV2Record","question":"Will I receive a notification of my successful payment/auto-debit?","answer":"Will I receive a notification of my successful payment/auto-debit?"},{"__typename":"FaqItemV2Record","question":"Can I still cancel my e-ADA enrollment request?","answer":"Yes, but only if the request is still pending. You may go to your branch of account in case thereâs a need to discontinue the enrolled e-ADA. "},{"__typename":"FaqItemV2Record","question":"Can I discontinue my e-ADA?","answer":"Yes. Please go to your branch of account and kindly accomplish Customer Disenrollment form to discontinue your e-ADA. \n\nDonât worry, we are working on making this cancellation facility available online. "}]},{"__typename":"FaqTopicRecord","name":"Bills Payment","displayName":"Bills Payment","slug":"/bills-payment-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"How do I pay bills?","answer":"\u003cp\u003eTo learn how to pay your bills and see our billing partners, you may watch the how-to video at https://www.metrobank.com.ph/articles/bills You may also follow these steps:\u003c/p\u003e\n\u003cp\u003e1. Go to Pay Bills from any of these screens then tap \u003cem\u003ePay Bills\u003c/em\u003e button.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDashboard\u003c/li\u003e\n\u003cli\u003eDeposit Account overview screen\u003c/li\u003e\n\u003cli\u003ePrepaid Account overview screen\u003c/li\u003e\n\u003cli\u003eCredit Card overview screen\u003c/li\u003e\n\u003cli\u003eEnrolled or All Billers\u003c/li\u003e\n\u003cli\u003eSide navigation menu\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e2. Select the source account by tapping the \u0026ldquo;From\u0026rdquo; field. The \u0026ldquo;From\u0026rdquo; will be pre-filled if you came from an account overview page or have only one account enrolled. Otherwise, you have to select the source account.\u003c/p\u003e\n\u003cp\u003e3. Type the amount. It can\u0026rsquo;t be higher than the available balance of the source account.\u003c/p\u003e\n\u003cp\u003e4. Choose the biller. Tap on the \u0026ldquo;To\u0026rdquo; field to select the type of biller.\u003c/p\u003e\n\u003cp\u003e5. Choose the schedule. You can tap either immediate or later depending on your preference.\u003c/p\u003e\n\u003cp\u003e6. Enter any notes you want to add (but this is optional), then tap \u0026ldquo;Next\u0026rdquo;\u003c/p\u003e\n\u003cp\u003e7. Review the details and tap \u0026ldquo;Confirm\u0026rdquo; if correct\u003c/p\u003e\n\u003cp\u003e8. Enter your Passcode and tap \u0026ldquo;Next\u0026rdquo;\u003c/p\u003e\n\u003cp\u003e9. A confirmation screen will appear confirming that your transaction is being processed. 10. Confirm the status of your transaction through email or SMS notifications. You may also check the Activity L
17og of the app by tapping the bell icon at the upper right corner of the Dashboard screen.\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow long does it take for bill payments to be posted or credited?\u003c/b\u003e\u003c/summary\u003e\n\u0026rarr; Bill payments are posted in 2 to 3 banking days.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow do I enroll my billers?\u003c/b\u003e\u003c/summary\u003e\n\u0026rarr; You may follow these steps:\u003c/details\u003e\u003cdetails\u003e1. Choose \u0026ldquo;Contacts\u0026rdquo; under the Side Navigation Menu \u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\"\u003e2. Under the \u0026rdquo;Billers\u0026rdquo; tab, tap \u0026ldquo;+Enroll\u0026rdquo; button 3. Select or type in the biller\u0026rsquo;s name in the search bar 4. Fill out biller details and tap \u0026ldquo;Next\u0026rdquo; 5. Review the biller\u0026rsquo;s details and tap \u0026ldquo;Confirm\u0026rdquo; 6. Enter your passcode and tap \u0026ldquo;Proceed\u0026rdquo; Visit https://www.metrobank.com.ph/articles/bills to see the list of billers.\u003c/span\u003e\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eCan I pay bills using my Metrobank credit card?\u003c/b\u003e\u003c/summary\u003e\n\u0026rarr; Yes. All credit cards except ON Internet Mastercard and Metrobank Dollar Card can be used as a source of payment for bills payment.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eI made an error with the Biller Name and Account/Subscriber Number and proceeded with my transaction. Will I get a refund?\u003c/b\u003e\u003c/summary\u003e\n\u0026rarr; No refunds are allowed once the transaction has been successfully processed and charged to your Metrobank credit card. You need to ensure that the details required to process bills payment and the amount are complete and accurate.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow do I delete enrolled billers?\u003c/b\u003e\u003c/summary\u003e\n\u0026rarr; Follow these steps to delete your billers: 1. Choose \u0026ldquo;Contacts\u0026rdquo; under the Side Navigation Menu 2. Tap the enrolled biller you wish to delete 3. Tap \u0026ldquo;Delete Account\u0026rdquo; 4. A verification prompt will appear 5. Enter your passcode and tap \u0026ldquo;Proceed\u0026rdquo;\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"Why is Metrobank putting a PHP250,000 daily account limit for bill payment transactions?","answer":"As part of Metrobankâs efforts to ensure the security of clientsâ accounts, it has capped clientsâ daily bill payment transaction to PHP250,000 starting 14 April 2023."},{"__typename":"FaqItemV2Record","question":"How does this affect my bill payment transactions via Metrobank Online and the Metrobank App?","answer":"The PHP250,000 daily bill payment transaction limit is applied per Metrobank account. This means, it is your total bills payment transaction limit via Metrobank Online and the Metrobank app."},{"__typename":"FaqItemV2Record","question":"Is it possible to increase my daily bill payment transaction limit?","answer":"Yes, we can change/ customize the daily bill payment transaction limit of your account. You may visit or call your branch of account to request for this change. Visit https://www.metrobank.com.ph/locator to get the contact details and address of your branch."},{"__typename":"FaqItemV2Record","question":"I cannot pay an amount with centavo values when using an iOS device. What do I do?","answer":"You can do one of the following:\n\na. Put the cursor after the decimal point.\n\nb. Overtype the desired centavo amount.\n\nAlternatively, you can do the following:\n\na. Put the cursor on the space beside the last decimal.\n\nb. Use delete (x) button on the keypad to delete the default zeroes.\n\nc. Type- in desired decimal centavo amount."},{"__typename":"FaqItemV2Record","question":"How long will it take for my transactions to be posted or credited?","answer":"Posting of pay bills will take 2 to 3 banking days."},{"__typename":"FaqItemV2Record","question":"If my transaction is not yet reflected, what should I do?","answer":"Kindly call our Contact Center Hotline at (02) 88-700-700 or 1-800-1888-5775 (
17Domestic Toll-Free Hotline: 1-800-1888-5775) for assistance."},{"__typename":"FaqItemV2Record","question":"Can I use a peso account to pay a foreign currency biller and vice versa?","answer":"No, only the same currency account and biller bills payment is are allowed."}]},{"__typename":"FaqTopicRecord","name":"Cardless Withdrawal - Metrobank Online","displayName":"Cardless Withdrawal","slug":"/cardless-withdrawal-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"What is Cardless Withdrawal?","answer":"Metrobank Cardless Withdrawal lets you withdraw cash from any Metrobank or PSBank ATMs without your Metrobank ATM Card.\n\nFor the latest updates on Cardless Withdrawal fees and limits, please refer to https://metrobank.com.ph/rates-and-fees."},{"__typename":"FaqItemV2Record","question":"What are the eligible accounts for Cardless Withdrawal?","answer":"All accounts with issued cards, except for Paycard, can be used for Cardless Withdrawal as long as they are enrolled on Metrobank Online or the Metrobank App."},{"__typename":"FaqItemV2Record","question":"How much can I withdraw through Cardless Withdrawal?","answer":"For a single withdrawal, the minimum amount is PHP 100, while the maximum amount is PHP 10,000. \n\nThe daily maximum withdrawal limit for Cardless Withdrawal is PHP 30,000. \n\nNote that these limits apply to both cardless withdrawals and withdrawals using debit cards."},{"__typename":"FaqItemV2Record","question":"How do I make a Cardless Withdrawal?","answer":"\u003cp\u003eTo make a Cardless Withdrawal request, follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to the Metrobank App\u003c/li\u003e\n\u003cli\u003eTap \u0026ldquo;Cardless Withdrawal\u0026rdquo; on the Dashboard\u003c/li\u003e\n\u003cli\u003eSelect a source account\u003c/li\u003e\n\u003cli\u003eEnter the amount you wish to withdraw\u003c/li\u003e\n\u003cli\u003eNominate a 4-digit number as your PIN 1, then tap \"Next\"\u003c/li\u003e\n\u003cli\u003eReview and confirm the details\u003c/li\u003e\n\u003cli\u003eEnter your passcode and SMS OTP\u003c/li\u003e\n\u003cli\u003eYou receive a 6-digit number. This is your PIN2.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cp\u003eAfter doing these steps, you can make your cardless withdrawal. Just do this:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eGo to any Metrobank or PSBank ATM\u003c/li\u003e\n\u003cli\u003ePress \"Enter\u0026rdquo;\u003c/li\u003e\n\u003cli\u003eKey in the PIN 1 followed by PIN 2, then the requested amount.\u003c/li\u003e\n\u003c/ol\u003e"},{"__typename":"FaqItemV2Record","question":"What is the difference between PIN1 and PIN2?","answer":"PIN 1 is the 4-digit number you create when making a Cardless Withdrawal request. Do not use repeating or consecutive numbers.\n\nPIN 2 is a 6-digit number generated by the app when you successfully make a Cardless Withdrawal request.\n\nWhen you go to a Metrobank or PSBank ATM to make your cardless withdrawal, key in PIN1 and PIN2."},{"__typename":"FaqItemV2Record","question":"How long is the validity of the Cardless Withdrawal request?","answer":"A Cardless Withdrawal request is valid for 30 minutes only."},{"__typename":"FaqItemV2Record","question":"Can I withdraw an amount lower than the amount requested?","answer":"No. Partial withdrawal is not allowed."},{"__typename":"FaqItemV2Record","question":"If I see an error message on the ATM for typing incorrect details, can I try again?","answer":"Yes. You have a maximum of three attempts. If you enter incorrect details three times, you will have to create a new request."}]},{"__typename":"FaqTopicRecord","name":"Checkbook - Metrobank Online","displayName":"Checkbook","slug":"/checkbook-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"How do I order a checkbook?","answer":"Please [click here](https://www.youtube.com/watch?v=lxlDDhqRGIo) to view the step by step guide to Order Checkbook"},{"__typename":"FaqItemV2Record","question":"Can I assign a savings account to be debited for an order checkbook transaction?","answer":"No.The transaction has to be are debited from a checking account."},{"__typename":"FaqItemV2Record","question":"Where can I get the checkbook/s?","answer":"Checkbooks can be picked-up from your branch of account."}]},{"__typename":"FaqTopicRecord","name":"Fund Transfers","displayName":"Fund Transfers","slug":"/fund-transfers","items":[{"__typename":"FaqItemV2Record","question":"How do I transfer funds to my own account?","answer":"Use the âMove Moneyâ feature that allows you to transfer funds to your own enrolled accounts. Please [click here](https://www.youtube.com/watch?v=zNhG5LaKaFA) to view the step by step guide to Move Money."},{"__typename":"FaqItemV2Record","question":"Can I transfer funds if I only have one enrolled account?","answer":"You can transfer money to other Metrobank accounts or to accounts of other banks via âSend Moneyâ feature."},{"__typename":"FaqItemV2Record","question":"Can I transfer funds from a peso to a foreign currency account, and vice versa?","answer":"No, only funds can only be transferred to accounts of the same currency."},{"__typename":"FaqItemV2Record","question":"Can I transfer funds to other Metrobank accounts or to accounts of other banks?","answer":"You can do this through Send Money, where you can send money to other Metrobank accounts or to accounts of other banks via InstaPay and PESONet. Please [click here](https://www.youtube.com/watch?v=DWN3jFV8V-E) to view the step by step guide to Send Money."},{"__typename":"FaqItemV2Record","question":"How do I transfer funds via InstaPay and PESONet?","answer":"Go to \"Send Money\" menu and enter all the required details. The transaction will go through InstaPay or PESONet depending on the amount and recipient bank."},{"__typename":"FaqItemV2Record","question":"What if the recipient bank is participating in both InstaPay and PESONet, where will my transaction be routed?","answer":"Your transaction will automatically be routed to InstaPay if the amount is within the allowed limit of PHP 50,000.00 for immediate crediting and lower service fee."}]},{"__typename":"FaqTopicRecord","name":"QR Ph Transactions - Metrobank Online","displayName":"QR Ph Transactions","slug":"/qr-ph-transactions-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"How to transfer funds using Quick Response (QR) code?","answer":"Please [click here](https://www.youtube.com/watch?v=gV2c8Zx6juY) to view the step by step guide to transfer funds using QR code."},{"__typename":"FaqItemV2Record","question":"How to request funds using QR code?","answer":"Please [click here](https://www.youtube.com/watch?v=AUZ1oBu8x7E) to view the step by step guide to request funds using QR code."},{"__typename":"FaqItemV2Record","question":"For what transactions can I use the QR code?","answer":"The QR code can be used when requesting and transferring funds from a Metrobank account to another Metrobank account or to another bank account via InstaPay."},{"__typename":"FaqItemV2Record","question":"What is the difference between a regular fund transfer and a QR fund transfer transaction?","answer":"Both transactions are the same. The only difference is that you will no longer have to type in the recipient bank, account number, and amount (if provided) whenever you do a QR fund transfer transaction. These are automatically filled up in the transaction form."},{"__typename":"FaqItemV2Record","question":"Why canât I scan a QR code?","answer":"Metrobank Online may not be allowed to access your camera. To allow access to your camera:\n\na. Launch Metrobank Online in your browser\n\nb. Tap the ellipsis (three dots) to find âSettingsâ\n\nc. From Settings, go to âSite settingsâ\n\nd. Tap âCameraâ\n\ne. Toggle on Camera button"},{"__typename":"FaqItemV2Record","question":"Can I pay merchants via QR Ph using Metrobank Online?","answer":"Yes. Person-to-Merchant (P2M) payment via QR Ph is available on the Metrobank Online. For a better experience, we recommend using the Metrobank App. Learn more about the feature [here](/help#FAQ-Metrobank_App-What_is_QR_Ph)."},{"__typename":"FaqItemV2Record","question":"How can I pay merchants via QR Ph using Metrobank Online","answer":"\u003cp\u003eYou can make real-time payment to merchants via QR Ph with a Metrobank Online account. simply follow the steps below:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSelect \u0026ldquo;QR Code\u0026rdquo; on the lower dashboard menu.\u003c/li\u003e\n\u003cli\u003eChoose \u
170026ldquo;Scan or Upload QR Code\u0026rdquo; and select \u0026ldquo;Next\u0026rdquo; to proceed.\u003c/li\u003e\n\u003cli\u003eScan or upload the Merchant QR Ph Code to proceed.\u003c/li\u003e\n\u003cli\u003eFill out or validate the following information on the screen and click \u0026ldquo;Next\u0026rdquo;\n\u003col\u003e\n\u003cli\u003eAmount\u003c/li\u003e\n\u003cli\u003eMerchant Type\u003c/li\u003e\n\u003cli\u003eSource Account\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/li\u003e\n\u003cli\u003eReview and confirm the transactions details then click \u0026ldquo;Continue.\u0026rdquo;\u003c/li\u003e\n\u003cli\u003eEnter your Metrobank Passcode and SMS One-Time Password (OTP) to authorize the transaction. After following these steps, you will receive confirmation that your transaction is successful.\u003c/li\u003e\n\u003c/ol\u003e"}]},{"__typename":"FaqTopicRecord","name":"SOA","displayName":"SOA","slug":"/soa","items":[{"__typename":"FaqItemV2Record","question":"What is the Generate Statement of Account (SOA) function?","answer":"It allows you to generate your UITF statement of account online."},{"__typename":"FaqItemV2Record","question":"What transactions are viewable in the SOA?","answer":"You can view all Invest (Add New and Top Up) and Redemption transactions during your preferred reference period when you generate your SOA."},{"__typename":"FaqItemV2Record","question":"Why canât I view my transactions from previous months when I generate my SOA?","answer":"Only transactions during the reference month will be displayed after you generate your SOA. To view transactions from previous months, please select the date in the calendar."},{"__typename":"FaqItemV2Record","question":"Can I generate my SOA today?","answer":"No, your SOA includes your Net Asset Value Per Unit (NAVPU) of your UITFs. The NAVPU is only computed at the end of a banking day so you can only generate the SOA formfrom previous days."}]},{"__typename":"FaqTopicRecord","name":"Risk Profile - Metrobank Online","displayName":"Risk Profile","slug":"/risk-profile-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"What is Update Risk Profile function?","answer":"Update Risk Profile allows you to update your Risk Profile online anytime."},{"__typename":"FaqItemV2Record","question":"Can I invest if my risk profile is expired?","answer":"When you select Invest, you will get an on-screen prompt to update your risk profile. This will lead you to the Suitability Assessment Form (SAF)."}]},{"__typename":"FaqTopicRecord","name":"Prepaid Load","displayName":"Prepaid Load","slug":"/prepaid-load","items":[{"__typename":"FaqItemV2Record","question":"How to load a prepaid mobile number? ","answer":"Please [click here](https://www.youtube.com/watch?v=erTKF_sqIW4) to view the step by step guide to Load Prepaid."},{"__typename":"FaqItemV2Record","question":"Why didnât I receive my prepaid load request?","answer":"Prepaid loading can be delayed due to technical issues withis dependent on your mobile network provider. You can expect your prepaid load request to be processed within 24 hours."},{"__typename":"FaqItemV2Record","question":"Can I load a postpaid mobile number?","answer":"No. Only prepaid mobile numbers can be loaded using this service."}]},{"__typename":"FaqTopicRecord","name":"Scheduled Transactions - Metrobank Online","displayName":"Scheduled Transactions","slug":"/scheduled-transactions-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"What transactions can be scheduled? ","answer":"The following transactions can be scheduled depending on your preferred date and time:\n\n* Move Money\n* Send Money\n* Pay Bills\n* Load Prepaid\n* Order Checkbook\n* Tax Payment"},{"__typename":"FaqItemV2Record","question":"What are scheduled transactions and how can they benefit a customer?","answer":"Scheduled transactions can be executed automatically on a given date. This guarantees timely processing of payments and minimizes payment delays.\n"},{"__typename":"FaqItemV2Record","question":"How to schedule a transaction?","answer":"Go to âPay Bills'. Select the transaction you want to schedule, input details and on the schedule field choose \"Later\" tab and select frequency (daily, weekly, monthly and quarterly) and the desired date of a transaction. Scheduling can also be done for one-time scheduled transactions. \
17n\n\n* Standard time of processing starts at 8:30am up to 9:30am. \n* Transactions that can be scheduled are as follows: Send Money, Pay Bills \u0026 Send Load (for MBO only).\n"},{"__typename":"FaqItemV2Record","question":"Can I schedule transactions if my time zone is not the same as Philippine Standard Time (PST)?","answer":"Yes, but note that the scheduled transaction will follow PST (GMT+08:00)."},{"__typename":"FaqItemV2Record","question":"Where can I see scheduled transactions?","answer":"Scheduled transactions are listed under âPending Transactionsâ for Metrobank Online, sorted based on your latest transactions."},{"__typename":"FaqItemV2Record","question":"How can I cancel my scheduled transactions?","answer":"To cancel scheduled transactions:\nGo to âPending Transactionsâ for Metrobank Online in the Dashboard\n* Select a scheduled transaction\n* Click âCancel Pending Transactionâ and choose âYesâ\n* Enter passcode / AppKey"},{"__typename":"FaqItemV2Record","question":"Can I edit details of scheduled transactions? ","answer":"No. Instead, you can cancel the scheduled transaction and create a new one."},{"__typename":"FaqItemV2Record","question":"In case of unscheduled system downtime/maintenance, will my scheduled transaction still push through?","answer":"No. You will receive a failed notification. "},{"__typename":"FaqItemV2Record","question":"How would I know if my scheduled transactions pushed through? ","answer":"On the day of your schedule, you will receive notifications on the status of your scheduled transactions.\n"},{"__typename":"FaqItemV2Record","question":"Can I save details of my frequent transactions?","answer":"Yes, you can save the details of another third-party account, biller, or load product with the Add Contacts feature."}]},{"__typename":"FaqTopicRecord","name":"Tax Payments (BIR/eFPS)","displayName":"Tax Payments (BIR/eFPS)","slug":"/tax-payments-bir-efps","items":[{"__typename":"FaqItemV2Record","question":"What is Metrobank Online tax payment facility?","answer":"Metrobank Online Tax Direct Facility is a web-based solution that interfaces with the Electronic Filing and Payment System (EFPS) of the Bureau of Internal Revenue (BIR) and with the Bank. This enables you to conveniently pay taxes online through Metrobank Online.\n\nClick [here](/articles/online-tax-payment) for the step-by-step guide on how to pay your BIR taxes."},{"__typename":"FaqItemV2Record","question":"How can I use the tax payment facility to pay for my income tax?","answer":"To pay for your income tax, follow these steps or visit this [page](/articles/online-tax-payment) to learn more:\n\n1. File your tax return at Bureau of Internal Revenue Electronic Filing and Payment System (BIR EFPS) website at https://efps.bir.gov.ph.\n2. Upon login, enter the required details on the tax payment page, then select â015000 â MBTC (HEAD OFFICE)â under the Transacting Bank (Authorized Agent Bank) f
17ield.\n3. Click on the âSubmitâ button to proceed with your tax payment.\n4. Choose âPersonal Accountâ and click âContinueâ to proceed to the direct link page.\n5. Enter your Metrobank Online username and password.\n6. After logging in, the tax payment transaction details screen will be displayed. Select your source account and click Next.\n7. Confirm your tax payment details, then click Continue.\n8. Authenticate your transaction via AppKey. For non-AppKey users:\n\t* Enter your Passcode for transactions below PHP 500,000\n\t* Enter your Passcode and SMS OTP for transactions above PHP 500,000\n9. Once authentication is successful, you will see a transaction acknowledgment.\n\nThatâs it! Youâve successfully paid your BIR taxes."},{"__typename":"FaqItemV2Record","question":"Can I use my credit card to pay income tax?","answer":"No, you may only use your Metrobank savings or checking account as your source of funds to pay for your transaction."},{"__typename":"FaqItemV2Record","question":"My account is a sole proprietor business. Can I use Metrobank Online for this transaction?","answer":"Sole proprietors or business owners, can settle their tax dues via Metrobank Business Online Solutions or MBOS, an online platform that allows business owners to process payments, collections, and do banking transactions.\n\nLearn more about MBOS here: https://www.metrobank.com.ph/business/solutions/mbos\n"},{"__typename":"FaqItemV2Record","question":"How secure is the transmission of my data to the website for online tax payment?","answer":"All transmissions of data done through Metrobank Online are encrypted and secured."},{"__typename":"FaqItemV2Record","question":"What will happen if I terminate my tax payment transaction in the middle of the session?","answer":"You will need to log in again to BIR eFPS and input all the necessary information to proceed with your eFiling. We encourage you to finish your eFiling and ePayment in one session to manage your time."},{"__typename":"FaqItemV2Record","question":"How will I know if my BIR tax payment is successful?","answer":"You will receive an SMS and email notification showing that your BIR tax payment transaction is successful."},{"__typename":"FaqItemV2Record","question":"What should I do if I encounter any errors during the BIR tax payment?","answer":"If you encounter any errors during your tax payment, kindly contact our Contact Center Hotline at (02) 88-700-700."},{"__typename":"FaqItemV2Record","question":"How does Metrobank Online tax payment benefit me as a taxpayer?","answer":"With Metrobank Online, you no longer need to visit the bank branch or any BIR office to complete your tax payment transaction. You can do your tax payment at your own convenience."},{"__typename":"FaqItemV2Record","question":"Can I view my BIR tax payment transaction history?","answer":"Yes, BIR tax payment information is available online. You can view your past tax payment transactions, including those made immediately and those scheduled for future dates, for the past 30 days.\n\nBy clicking on the Transaction Reference Number, you can view the details of the BIR Tax Payment transaction."},{"__typename":"FaqItemV2Record","question":"What are the steps in enrolling to eFPS?","answer":"1. Access BIR website at www.bir.gov.ph, using your internet browser. \n2. Click on eFPS icon to go the eFPS home page. \n3. From the eFPS Login page, click on 'Enroll to eFPS' link. \n4. The eFPS enrollment form appears. Complete the required fields on the Enrollment Form page. Then, click on the \"Submit\" button. \n\t\neFPS will inform you thru a pop-up message that your enrollment has been successfully received. Then you have to wait for an email message from BIR informing you of the status of your enrollment whether approved or disapproved. Once your account has been activated, you are ready to e-file and e-pay, and perform all the functions within eFPS. \n\t\nIt is important for you to remember your username and password, as well as the correct answer to the challenge question. Keep your username, password and challenge question answer to yourself. Do not make it easy to guess, nor write it down"},{"__typename":"FaqItemV2Record","question":"How soon will my online tax payment reflect in my BIR eFPS account?","answer":"Your online tax payment will be posted on the next banking day."},{"__typename":"FaqItemV2Record","question":"Can I use my Metrobank Online account to pay for multiple different taxpayers' accounts through the BIR eFPS system? ","answer":"Yes, you can use one Metrobank Online account to pay for multiple different accounts under BIR eFPS. Same e-Filing and e-Payment process will apply."}]},{"__typename":"FaqTopicRecord","name":"Instapay \u0026 PESOnet transactions","displayName":"Instapay \u0026 PESOnet transactions","slug":"/instapay-pesonet-transactions","items":[{"__typename":"FaqItemV2Record","question":"What is InstaPay?","answer":"InstaPay is an electronic fund transfer (EFT) service that enables a customer of a participating Bangko Sentral ng Pilipinas (BSP)-supervised financial institution (BSFI) to transfer Philippine Peso funds from their account to another BSFI account. BSP-supervised financial institutions are banks or electronic money issuers.\n\nInstaPay is part of the National Retail Payment Systems (NRPS) initiative of BSP that seeks to promote electronic payments."},{"__typename":"FaqItemV2Record","question":"InstaPay can be used for:","answer":"* Person-to-person payments\n* Domestic remittances\n* Payment to service providers, such as plumbers, electricians, carpe
17nters, etc.\n* Face-to-face, non-cash payments for goods (for example: sari-sari stores, bazaars, garage sales, etc.)\n* Donation to charitable institutions\n* Top-ups on digital wallets like GCash or PayMaya"},{"__typename":"FaqItemV2Record","question":"Is InstaPay secure?","answer":"Yes, InstaPay is secure and protected by the same level of security standards applied to the interbank funds transfer service currently provided by BSP-supervised financial institutions."},{"__typename":"FaqItemV2Record","question":"How does InstaPay work?","answer":"The senderâs financial institution will debit your account and instantly transfer the funds to your recipientâs financial institution. The funds will instantly be available in the recipientâs account."},{"__typename":"FaqItemV2Record","question":"When I send money via InstaPay and when will my beneficiary receive it?","answer":"Crediting funds is in real-time on InstaPay so your beneficiary will receive it right away."},{"__typename":"FaqItemV2Record","question":"How can I send money via InstaPay?","answer":"You must be enrolled in Metrobank Online and the Metrobank Mobile App to send money via InstaPay.\n\nUsing your Metrobank Online:\n\na. Select \"Send Money\" tab\u003cbr/\u003e\nb. Choose the destination bank.\u003cbr/\u003e\nc. Fill-out the recipient details, amount, and source account.\u003cbr/\u003e\n\nFor the Metrobank Mobile App:\n\na. Choose \"Transfer to Other Bank\" from the menu.\u003cbr/\u003e\nb. Select \"InstaPay\".\u003cbr/\u003e\nc. Click Transfer button under \"One-Time Transfer.\"\u003cbr/\u003e\nd. Fill-out the recipient details, choose source account, and input amount.\u003cbr/\u003e \ne. To authenticate your transactions, a one-time password (OTP) will be sent to your registered mobile number."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIs there a transaction fee charged to the sender?\u003c/p\u003e","answer":"\u003cp\u003eNo. There is no transaction or transfer fee charged to the sender when sending money via InstaPay.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"Will the recipient be charged a transaction fee?","answer":"No, the beneficiary will not be charged a transaction fee. The full amount sent will be credited to your beneficiary."},{"__typename":"FaqItemV2Record","question":"How much can I send via InstaPay?","answer":"\u003cp\u003eYou can send up to PHP 100,000 per day, with a maximum of PHP 50,000 per transaction.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"How much funds can my beneficiary receive via InstaPay?","answer":"Receiving limits may differ with every receiving institution. To ensure your transaction is successfully credited, check with your beneficiaryâs transaction limits from their receiving institution."},{"__typename":"FaqItemV2Record","question":"What will happen if I type the wrong account number of my beneficiary?","answer":"InstaPay transactions are validated through account numbers. In cases that you type a wrong account number, the transaction will not be pushed through if the account number is wrong. We encourage you to obtain the correct account information from your payee to make the transaction hassle-free."},{"__typename":"FaqItemV2Record","question":"Does the sending institution and receiving institution check the beneficiary's name against the account number?","answer":"Both sending and receiving institutions validate the account number only. InstaPay participants are not required to match their name against an account number. This is in accordance with BSP Circular No. 980, which states that account number matching will work for domestic account-to-account electronic payments or to implement a transaction. To have a hassle-free transaction, obtain the correct account information from your payee."},{"__typename":"FaqItemV2Record","question":"Can I cancel an InstaPay transaction?","answer":"InstaPay transactions are debited from your account and credited to your beneficiary real-time. Once your account has been debited, the transaction made via Metrobank Online or the Metrobank Mobile App is considered final and can no longer be cancelled."},{"__typename":"FaqItemV2Record","question":"My appâs screen says âTransaction Successfulâ but my beneficiary did not receive the funds, how can my beneficiary claim the money I sent?","answer":"In the case you were notified that the transaction was successful and yet the funds have not been credited to the beneficiary account, there might be a connection issue with BancNet or the receiving institution. Your beneficiary shall contact the receiving institution to know when the funds will be credited."},{"__typename":"FaqItemV2Record","question":"What is PESONet?","answer":"PESONet is a fund transfer service available through the Send Money feature of Metrobank Online, where you can transfer money to other bank accounts.\n\nPESONet lets customers of participating banks, e-money issuers or mobile money operators to transfer funds in Philippine peso to customers of other participating banks, e-money issuers or mobile money operators in the Philippines."},{"__typename":"FaqItemV2Record","question":"Who are the participating financial institutions?","answer":"You can check the links below for the list of participating financial institutions:\n* [Bills Payment Partners](/articles/bills) \n* [List of Financial Technology (FT) Partners](/articles/list-of-ft-partners)"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat are the fees and limits for InstaPay?\u003c/p\u003e","answer":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTransaction Fee:\u003c/strong\u003e None (FREE)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaximum Daily Transfer Limit: \u003c/strong\u003ePHP 100,000\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaximum Amou
17nt per Transaction:\u003c/strong\u003e PHP 50,000\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"What are the fees and limits for PESONet?","answer":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eTransaction Fee:\u003c/strong\u003e None (FREE)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaximum Daily Transfer Limit: \u003c/strong\u003ePHP 200,000\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMaximum Amount per Transaction:\u003c/strong\u003e Up to the remaining available daily transfer limit (within PHP 200,000)\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"How long does it take to transfer funds via PESONet?","answer":"\u003cp\u003eFunds can be made available to the recipient account/s within the day if transaction was made before 3:00 PM. If the transaction was made after 3:00 PM, it is processed and credited on the next banking day.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"eSOA - Metrobank Online","displayName":"eSOA","slug":"/esoa-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"Can I download my Statement of Account (eSOA) through Metrobank Online?","answer":"\u003cp\u003eTransactions for the past 90 days can be downloaded through Metrobank Online. Simply follow these steps to download your eSOA: 1. On the menu, go to Deposits, then choose the deposit account for which you want to download the statement.\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824935-mbo-casa-esoa-download-step-01.png\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e2. Under the Transaction History, click \u0026ldquo;Download Statement.\u0026rdquo;\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824935-mbo-casa-esoa-download-step-02.png\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e3. You can customize your statement of account by choosing the date range, type of transaction, and/or amount range\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824981-mbo-casa-esoa-download-step-03.png\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e4. Choose a file type: PDF or CSV\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824981-mbo-casa-esoa-download-step-04.png\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e5. Your eSOA will be downloaded.\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824981-mbo-casa-esoa-download-step-05.png\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003eThe file is password-protected. You can open your eSOA by entering your password in this format: your last name in lowercase letters combined with the last four digits of your account (e.g. manipol6933). Refer to the sample \u003ca href=\"https://web-assets.metrobank.com.ph/1726825403-1725351251-sample_esoa08302024_155437.pdf\"\u003eeSOA\u003c/a\u003e for reference. You can use the sample password above to view the file. The option to download the eSOA is also available on the Metrobank App.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"For which type of account can I download my eSOA?","answer":"You can download eSOA for your savings and checking account."},{"__typename":"FaqItemV2Record","question":"What type of transactions can I see in the eSOA?","answer":"Transactions made across all platforms (Metrobank Online, Metrobank App, Over-the-Counter, ATMs, CAMs, e-Commerce, POS) will show in the eSOA since it gets information from the deposit system."},{"__typename":"FaqItemV2Record","question":"What is the date reflected on the eSOA?","answer":"The eSOA shows the date when the transaction was made. However, descriptive transaction details will reflect on the following day. "},{"__typename":"FaqItemV2Record","question":" I would like to download my eSOA, but no transaction history is shown on Metrobank Online. What should I do?","answer":"Only transactions from the past 90 days are available on Metrobank Online. If you have made transactions within this period but cannot find them, please check if the date range, type of transaction, and amount range are filtered properly.\n\nIf you still cannot find your previous transactions, refresh your browser or kindly contact our Contact Center hotline at (02) 88-700-700 or Domestic toll-free number: 1-800-1888-5775\n\nIf you would like to view or get a copy of your SOA with transactions older than 90 days, please contact or visit your branch of account to request."}]},{"__typename":"FaqTopicRecord","name":"Credit Card Features - Metrobank Online","displayName":"Credit Card Features","slug":"/credit-card-features-metrobank-online","items":[{"__typename":"FaqItemV2Record","question":"Can I temporarily lock my Metrobank Credit Card using Metrobank Online?","answer":"No. Temporary locking and unlocking is only available on the Metrobank App. Download the app now to enjoy this feature."}]}]},{"__typename":"FaqSubcategoryRecord","name":"Metrobank App","slug":"/metrobank-app","topics":[{"__typename":"FaqTopicRecord","name":"Getting Started","displayName":"Getting Started","slug":"/getting-started","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I download the Metrobank App?\u003c/p\u003e","answer":"\u003cstyle\u003e\n.dl-button img {\n\twidth: 100%;\n \ttext-align: center;\n margin-left: auto;\n\tmargin-right: auto;\n\tdisplay: inline-block;\n}\n\n.mboa-download {\n\twidth: 100%;\n\tdisplay: flex;\n\tjustify-content: center;\n\talign-items: center;\n\t}\n\u003c/style\u003e\n\n\u003cp\u003eYou can download the NEW Metrobank App from any of the following:\u003c/p\u003e\n\n\u003cdiv class=\"mboa-download\"\u003e\n\u003cdiv class=\"dl-button\"\u003e\u003ca href=\"https://play.google.com/store/apps/details?id=ph.c
17om.metrobank.mcc.mbonline\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1606384322-googleplay-button-scl-4v2-with-space.png\"\u003e\u003c/a\u003e\u003c/div\u003e\n\u003cdiv class=\"dl-button\"\u003e\u003ca href=\"https://apps.apple.com/ph/app/metrobank-app/id1536081176\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1622090351-apple-store-logo.png\"\u003e\u003c/a\u003e\u003c/div\u003e\n\u003cdiv class=\"dl-button\"\u003e\u003ca href=\"https://appgallery.huawei.com/app/C103071673\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1622092674-huawei-button-scl-4-with-space.png\"\u003e\u003c/a\u003e\u003c/div\u003e\n\u003c/div\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I log in or sign up on the Metrobank App?\u003c/p\u003e","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I get started?\u003c/b\u003e\u003c/summary\u003e\n\nâ If you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. No need to sign up. Watch our video guides at https://www.metrobank.com.ph/articles/mb-app-how-to\n\nIf itâs your first time using an online banking channel of Metrobank, you will need to sign up. You may refer to the guide at: https://www.metrobank.com.ph/articles/mb-app-signup-troubleshoot\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat do I need to sign up on the NEW Metrobank App?\u003c/b\u003e\u003c/summary\u003e\n\nâ You can sign up to the NEW Metrobank App by enrolling any of these account types:\n\n* An individual Metrobank deposit account (either Philippine peso or Foreign Currency) including: \n\to Savings account (either debit or passbook) \n\to Checking account \n* A Metrobank credit card\n* A Metrobank prepaid card \n* A YAZZ prepaid card\n\nJust make sure that your account is active. If you have two or more eligible Metrobank account types, you may sign up with one account first, then enroll the other/s as another account after signing up. \n\t\nNote that you will also need the following: \n\t\n* An active mobile number (prepaid or postpaid) with any local provider, so you can receive SMS one-time passwords (OTPs) or verification codes.\n* An active email address, so you can receive email OTPs or verification codes, notifications, transaction alerts, maintenance schedules, and service updates.\n* Active data or internet connection on your mobile device\n\nFor joint âORâ accounts, both primary and supplementary account holder can enroll on the app. For joint âANDâ accounts, the app can be used for viewing purposes only.\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"Can I sign up without a deposit account?","answer":"You can sign up to the NEW Metrobank App without a Metrobank deposit account, provided that you have one of these:\n\n* A Metrobank credit card\n* A Metrobank prepaid card\n* A YAZZ prepaid card"},{"__typename":"FaqItemV2Record","question":"What is the difference between Metrobank Online and the Metrobank App?â","answer":"Metrobank Online is our platform which allows you to do your banking on an internet browser on any device, whether itâs a personal computer, a laptop, a tablet, or a mobile phone. \n\nThe Metrobank App is our banking app that can be used on your mobile device so you can monitor and access your funds and transactions anytime, anywhere. Its smart features let you get more from your credit, debit, and prepaid cards. It also has a new, customizable look and feel."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat features are on the Metrobank App?\u003c/p\u003e","answer":"\u003cp\u003e\u003cstrong\u003eEnrolled Contacts\u003c/strong\u003e \u0026ndash; Enroll your usual payees as \u0026ldquo;Enrolled Contacts\u0026rdquo; for faster transactions.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eScheduled Transactions\u003c/strong\u003e \u0026ndash; Schedule your regular transactions, such as bill payments and fund transfers*.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSend Money\u003c/strong\u003e \u0026ndash; Transact with payees easily by sending money.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eInstaPay \u0026ndash; InstaPay \u0026ndash; Send up to PHP 100,000 per day, with a maximum of PHP 50,000 per transaction, to non-Metrobank accounts. Your payee receives the money instantly.\u003c/li\u003e\n\u003cli\u003ePESONet* \u0026ndash; Transfer up to PHP 200,000 a day to non-Metrobank accounts. The cut-off is at 3 PM, Monday to Frid
17ay. \u003cspan style=\"font-size: small;\"\u003e\u003cem\u003e*This feature is exclusive to current and savings accounts only.\u003c/em\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-size: small;\"\u003e\u003cem\u003e\u003c/em\u003e\u003c/span\u003eSend and receive funds via QR\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eGet more from your Metrobank Credit Card\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePay Bills \u0026ndash; Use your credit card to pay bills for selected billers\u003c/li\u003e\n\u003cli\u003eSend Money via PayNow \u0026ndash; Transfer funds using your credit card as the source\u003c/li\u003e\n\u003cli\u003eCredit Card Installments:\n\u003cul\u003e\n\u003cli\u003eCash2Go \u0026ndash; Convert your available credit limit to cash\u003c/li\u003e\n\u003cli\u003eBalance Transfer \u0026ndash; Consolidate your balances from your other credit cards to your Metrobank credit card\u003c/li\u003e\n\u003cli\u003eBalance Conversion \u0026ndash; Settle your Metrobank credit card balance through installments\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eNote that credit card transactions reflect in your monthly statement.\u003c/p\u003e\n\u003cp\u003eTo know more about these credit card services, please read the terms and conditions for applicable conditions and fees.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Activation\u003c/strong\u003e \u0026ndash; Activate your credit cards right from the app\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eReport Lost Credit Card\u003c/strong\u003e \u0026ndash; Easily report and permanently block credit cards using the app\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe NEW Metrobank App also has these standard features which you can use anytime:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eView account balance and details\u003c/li\u003e\n\u003cli\u003eSend Money and Pay Bills using your deposit, prepaid, or credit card account\u003c/li\u003e\n\u003cli\u003eView previous, current, and unbilled Metrobank Credit Card transactions\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eHowever, do note that the app sometimes undergoes maintenance to make sure everything runs smoothly.\u003c/p\u003e\n\u003cp\u003eClick \u003ca href=\"https://www.metrobank.com.ph/personal/services/digital/metrobank-app\"\u003ehere\u003c/a\u003e to learn more.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"What do I need to do before the new app is launched? ","answer":"We will reach out if you have to do something to prepare for the NEW Metrobank App. To be specific:\n\n\u003ctable\u003e\n\u003cthead\u003e\n \u003ctr\u003e\n\t\t\u003cth style=\"width:33.3%;background-color:#001a88;color:#ffffff\"\u003eCondition\u003c/th\u003e\n \u003cth style=\"width:33.3%;background-color:#001a88;color:#ffffff\"\u003eWhat will happen\u003c/th\u003e\n \u003cth style=\"width:33.3%;background-color:#001a88;color:#ffffff\"\u003eWhat you can do\u003c/th\u003e\n \u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n \u003ctr style=\"vertical-align:top\"\u003e\n \u003ctd\u003eIf you only have credit cards enrolled on online banking account\u003c/td\u003e\n \u003ctd\u003eFor security purposes, accounts on Metrobank Online and the Metrobank Mobile App that only have credit cards will be deleted.\u003c/td\u003e\n \u003ctd\u003eDonât worry. You can create a new account on the new app and re-enroll your credit cards.\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr style=\"vertical-align:top\"\u003e\n \u003ctd\u003eIf you have deposit accounts and credit cards with details that do not match \u003c/td\u003e\n \u003ctd\u003eFor security purposes, only YOU should have access to your own credit card and deposit accounts. Credit cards with the same details (name, mobile number, date of birth) registered with your deposit account will be retained on our online banking platforms. To be safe, any credit card that has details that do not match your deposit account information will be removed by November 11, 2022. \u003c/td\u003e\n \u003ctd\u003eDonât worry. If a credit card is really yours, you can easily re-enroll it and re-validate your details on the new app.\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr style=\"vertical-align:top\"\u003e\n \u003ctd\u003eIf you have scheduled transactions on the Metrobank Mobile App: \u003c/td\u003e\n \u003ctd\u003eTo prevent duplicate transactions on your accounts, all scheduled transactions on the Metrobank Mobile App after December 15, 2022, are cancelled.\u003c/td\u003e\n \u003ctd\u003eFor your scheduled transactions to continue uninterrupted, please enroll them on Metrobank Online at onlinebanking.metrobank.com.ph by the said date, otherwise you may enroll them again manually once you download the new app. \u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr style=\"vertical-align:top\"\u003e\n \u003ctd\u003e If you have accounts, billers, and payees on the Metrobank Mobile App:\u003c/td\u003e\n \u003ctd\u003eYour accounts, payees, and billers on your Metrobank Mobile App and Metrobank Online accounts will automatically be on the new app. \u003c/td\u003e\n \u003ctd\u003eNote that starting November 7, 2022, you can no longer enroll new accounts, payees, and billers on the Metrobank Mobile App. Instead, please enroll them on the new app.\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr style=\"vertical-align:top\"\u003e\n \u003ctd\u003eIf you currently have an online banking account and do not fall under any of the above \u003c/td\u003e\n \u003ctd\u003eYou can use the new app straight away. starting November 16, 2022. \u003c/td\u003e\n \u003ctd\u003eJust download the app and log in using your existing username and password.\u003c/td\u003e\n \u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e"},{"__typename":"FaqItemV2Record","question":"Why should I switch to the NEW Metrobank App?","answer":"With the NEW Metrobank App, you can customize your dashboard so that you see everything you need at a single glance.\n\nOn top of the app's must-have features, you can now do more with just a few taps:\n\n* Send money using your credit card via PayNow\n* Pay bills using your credit or prepaid card\n* Get cash installment via Cash2Go\n* Move your balance from other credit cards with Balance Transfer\n* Convert purchases to installments with Balance Conversion\n* Activate your new Metrobank credit card\n* Report and deactivate lost credit card\n\nDownload the NEW Metrobank App and enjoy a seamless online banking experience anytime, anywhere. Just log in using your existing credentials.\n\nLearn more at http://metrobank.com.ph/mb-app"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I use my Metrobank Online account to log in to the Metrobank App?\u003c/p\u003e","answer":"Yes, your login details on Metrobank Online can be used on the NEW Metrobank App."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I install the Metrobank App on multiple devices?\u003c/p\u003e","answer":"Yes. Just register your new device and enter the verification codes sent to your registered mobile number and email address."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill the Metrobank App work even if I\u0026rsquo;m overseas?\u003c/p\u003e","answer":"Yes. Though for transactions that require SMS verification codes, make sure your registered Philippine-issued mobile is activated for international roaming.\n\nDo also check if your telecommunication provider overseas allows you to receive SMS from the Philippines."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDoes it matter if I use the\u0026nbsp;Metrobank App or Metrobank Online for my transactions?\u003c/p\u003e","answer":"You can do your transactions on the NEW Metrobank App or Metrobank Online. They share the same accounts overview, transaction history (up to 90 days) as well as scheduled transactions. You will be able to see your accounts on both platforms, however, one might have features not present in the other."}]},{"__typename":"FaqTopicRecord","name":"Account Access and Security","displayName":"Account Access and Security","slug":"/account-access-and-security","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eI tried to sign up on the Metrobank App but an error occurred. What should I do?\u003c/p\u003e","answer":"\u003cp\u003eIf this is your first time to sign up and the error screen below appears, tap on \u0026ldquo;Check Details\u0026rdquo; and verify your account details such as name, date of birth, or contact number.\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1771899593-image-1-issue-something-went-wrong.jpg\"\u003e\u003c/p\u003e\n\u003cp\u003eIf you are signing up using an Metrobank current or savings account, credit card account, Metrobank prepaid card, or YAZZ prepaid card, make sure your account is active.\u003cbr\u003e\u003cbr\u003eIf you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. No need to sign up.\u003cbr\u003e\u003cbr\u003eIf you experience further issues, call our Contact Center at (02) 88-700-700 or domestic toll-free: 1-800-1888-5775 for assistance.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhen I try to
17sign up, I get the error: \u0026ldquo;Mobile Number / Email are invalid. Please provide another.\u0026rdquo; What do I do?\u003c/p\u003e","answer":"\u003cp\u003eIf the error screen below appears during sign up, make sure the mobile number and email address you provide match what you registered when you opened your account and that no account is using the same mobile number or email address.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1771899986-1672278815-mobile-number_email-address-invalid.jpeg\"\u003e\u003c/p\u003e\n\u003cp\u003eIf you need to update your registered details of your checking or deposit account, you may update your registered details through our online platform. Please refer to \u003ca href=\"/articles/update-your-mb-contact-info-online\"\u003ehttps://www.metrobank.com.ph/articles/update-your-mb-contact-info-online\u003c/a\u003e.\u003cbr\u003e\u003cbr\u003eIf you need to update your registered details of your credit card account, you may contact Metrobank\u0026rsquo;s Contact Center (02) 88-700-700 (domestic toll-free1-800-1888-5775) to update your account details.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"I need to update my registered mobile number and/or email address, how do I do that?","answer":"For checking or deposit accounts, you may update your registered details through our online platform. Please refer to https://www.metrobank.com.ph/articles/update-your-mb-contact-info-online\n\nFor credit card accounts, you may contact Metrobankâs Contact Center (02) 88-700-700 or 1-800-1888-5775 to update your account details."},{"__typename":"FaqItemV2Record","question":"What should I do if I forgot my username?","answer":"1. From the login page, click on \"Recover Access.\" \n2. Select the \"Username\" tab. \n3. Enter the email address or mobile number you registered during signup. \n4. Authenticate the transaction. \n\nYour username will be sent to your email address or mobile number.\n"},{"__typename":"FaqItemV2Record","question":"What is a passcode?","answer":"Metrobank Passcode is a security feature of the NEW Metrobank App and Metrobank Online. You are required to nominate a 6-digit code when you sign up. You will need this code for some transactions in the app."},{"__typename":"FaqItemV2Record","question":"I forgot my passcode, how do I recover it?","answer":"Call our Contact Center at (02) 88-700-700 or domestic toll-free number: 1-800-1888-5775 to request for a passcode reset."},{"__typename":"FaqItemV2Record","question":"I did not receive my SMS One-Time Password (OTP), what should I do?","answer":"Please make sure you have a strong signal and the mobile number you are using is the one you provided to your branch when you opened your account."},{"__typename":"FaqItemV2Record","question":"When I try to sign up, I get the error: âDevice security alertâ, What do I do?","answer":"Before logging-in, make sure that the âdeveloper modeâ in your phoneâs settings is turned off. This is to prevent performance issues whenever you use the NEW Metrobank App.\n\n\n\nIn order to turn off the âdeveloper modeâ, go to the Settings your phone, look for âDeveloper Optionsâ, then switch off the developer option. \n\nHereâs a sample from a Samsung device:\n\n\n\nIn case you cannot find the âDeveloper Optionsâ in your phoneâs Settings, you may check your deviceâs online manual to help you on how to turn off the âdeveloper modeâ. Here are sample links for common mobile devices:\n\n* [Apple](https://developer.apple.com/documentation/xcode/enabling-developer-mode-on-a-device)\n* [Huawei](https://developer.huawei.com/consumer/en/doc/quickapp-open-developer-option)\n* [Oppo](https://support.oppo.com/eg-en/answer/?aid=neu7554)\n"},{"__typename":"FaqItemV2Record","question":"Do I have to use the same mobile number registered with my bank or credit card account?","answer":"Yes. The mobile number you register on the NEW Metrobank App should be the same as the mobile number registered at your branch of account."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow secure is the Metrobank App?â\u003c/p\u003e","answer":"The NEW Metrobank App complies with the best security practices to protect your account information and bank transactions through:\n\n* User ID and password login\n* Biometrics login\n* SMS verification code and/ or Passcode for financial transactions\n* Two-factor (SMS and email) verification codes to add registered device\n* Email and SMS notifications for critical transactions\n* Firewall protection\n
17* Message encryption\n* Device authentication"},{"__typename":"FaqItemV2Record","question":"What is a verification code?","answer":"A verification code or One-Time Password (OTP) is a single-use, random, 6-digit numeric code you use to authenticate a transaction. This can be an email or SMS one-time password (OTP) code and is valid for only 5 minutes.\n\nYou can request for a new one-time password (OTP) code by tapping _Resend_."},{"__typename":"FaqItemV2Record","question":"What are biometrics?","answer":"Depending on your phone, you can use biometrics such as touch ID / fingerprint or facial recognition to log in to the NEW Metrobank App.\n\nNote that you can only use this feature on one registered device. If you enable it on a new device, the app will automatically deactivate it on your current device and register the new device on your user profile."},{"__typename":"FaqItemV2Record","question":"What should I do if I canât enroll my biometrics?","answer":"Check if you have enrolled biometrics in your phone settings and if your phone supports biometrics."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIf I change my mobile phone, can I still use the Metrobank App?\u003c/p\u003e","answer":"Yes. Just download the app on your new device and log in. The app will require you to do a two-step verification process. First, you will need to verify your registered mobile number, and then your email address. You will receive these verification codes so enter these in the app to authenticate your new device."},{"__typename":"FaqItemV2Record","question":"What should I do if I lose my mobile device?","answer":"If your mobile device is lost or stolen, call our Contact Center at (02) 88-700-700 or domestic toll-free: 1-800-1888-5775 to deactivate your account.\n\nTo reactivate your account, call our Contact Center and have your mobile number updated."},{"__typename":"FaqItemV2Record","question":"What should I do if my profile has been locked? ","answer":"If your profile has been locked, please change your password via Recover Access. This will automatically unlock your profile, and there is no need to contact the hotline for assistance."},{"__typename":"FaqItemV2Record","question":"How can I delete my user profile on the Metrobank App?","answer":"To delete your online banking account, call our Contact Center at (02) 88-700-700 or our domestic toll-free number at 1-800-1888-5775.\n\nNote that if you delete your online banking account, you will not be able to access Metrobank Online and the NEW Metrobank App.\n\nAfter deletion, you can create a new online banking account. However, you will have to re-enroll your accounts, credit cards, billers, and contacts."},{"__typename":"FaqItemV2Record","question":"I am the secondary accountholder of a joint-or account. Can I enroll my account in online banking?\u000b","answer":"Yes, you can enroll your account on Metrobank Online and the Metrobank App. Visit this [link](https://www.metrobank.com.ph/articles/mbo-how-to) to learn more."},{"__typename":"FaqItemV2Record","question":"Can both accountholders in a joint-or account sign up for an online banking account?\u000b","answer":"Yes, as long as\n\n1. The primary and secondary accountholders have different mobile numbers registered with the bank\n2. The mobile number of the secondary account should be up to date in bank records. If you need to update it, you may do so at your branch of account. "},{"__typename":"FaqItemV2Record","question":"Can I change password, passcode and manage device using my other devices? ","answer":"No, you can only perform these activities using your AppKey Device."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I block my login credentials in Metrobank App?\u003c/p\u003e","answer":"\u003cp\u003eNo, you can only block your login account credentials in Metrobank Online (https://onlinebanking.metrobank.com.ph/signin). You may click \u003ca href=\"/help/digital-banking/metrobank-online/account-login-security?faq=how_do_i_block_my_metrobank_online_account\"\u003ethis\u003c/a\u003e to know more.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I still access my Metrobank App after blocking my login account in Metrobank Online?\u003c/p\u003e","answer":"\u003cp\u003eNo, since Metrobank Online/App uses the same login account.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I still receive funds deposited to my account or will my check payment be processed even if my Metrobank Online/App login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eBlocking of login account will not change or impact the status of your linked accounts. Eligibility is dependent on the current status of your account.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill my sc
17heduled transactions proceed even if my login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eYes, all scheduled transactions made Metrobank Online/App before successfully blocking the login account will run as planned.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eMy online transaction requires to login in Metrobank Online/App (e.g. Tax Payment, MB Pay, and among others) can I still proceed even if my login account is blocked?\u003c/p\u003e","answer":"\u003cp\u003eNo, all online transactions that will connect to Metrobank Online/App will not be processed.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I unblock my Metrobank Online/App after using Block your account facility?\u003c/p\u003e","answer":"\u003cp\u003eYes, you may request to unblock by calling Customer Hotline (02) 88-700-700.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow long will it take to access my account after I request to unblock it?\u003c/p\u003e","answer":"\u003cp\u003eYour accounts will be unblocked within 24 hrs after request.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Bills Payment - Metrobank App","displayName":"Bills Payment","slug":"/bills-payment-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"How do I pay bills and manage billers?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I pay bills?\u003c/b\u003e\u003c/summary\u003e\nâ To learn how to pay your bills, you may watch the how-to video at https://www.metrobank.com.ph/articles/mb-app-how-to \n\nYou may also follow these steps:\n\t\n1.\tGo to Pay Bills from any of these screens then tap _âPay Billsâ_ button. \n\t* Dashboard\n\t* Shortcuts\n\t* Deposit Account overview screen\n\t* Prepaid Account overview screen\n\t* Credit Card overview screen\n\t* Enrolled or All Billers\n\t* Side navigation menu\n\t* Bottom navigation bar\n2.\tSelect the source account by tapping the _âFromâ_ field. The _âFromâ_ will be pre-filled if you came from an account overview page or have only one account enrolled. Otherwise, you have to select the source account.\n3.\tType the amount. It canât be higher than the available balance of the source account.\n4.\tChoose the biller. Tap on the _âToâ_ field to select the type of biller.\n5.\tChoose the schedule. You can tap either immediate or later depending on your preference.\n6.\tEnter any notes you want to add (but this is optional), then tap _âNextâ_\n7.\tReview the details and tap _âConfirmâ_ if correct\n8.\tEnter your Passcode and tap _âNextâ_\n9.\tA confirmation screen will appear confirming that your transaction is being processed.\n10.\tConfirm the status of your transaction through email or SMS notifications. You may also check the Activity Log of the app by tapping the bell icon at the upper right corner of the Dashboard screen.\n\t\u003c/details\u003e\n\u003cbr\u003e\t\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow long does it take for bill payments to be posted or credited?\u003c/b\u003e\u003c/summary\u003e\n\tâ Bill payments are posted in 2 to 3 banking days.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I enroll my billers?\u003c/b\u003e\u003c/summary\u003e\n\tâ To learn how to enroll billers, you may watch the how-to video at https://www.metrobank.com.ph/articles/mb-app-how-to\n\nYou may also follow these steps:\n1. Choose âBillersâ under the Side Navigation Menu\n2. Tap â+Enrollâ button\n3. Select or type in the billerâs name in the search bar\n4. Fill out biller details and tap âNextâ\n5. Review the billerâs details and tap âConfirmâ\n6. Enter your passcode and tap âProceedâ \n\u003c/details\u003e\n\u003cbr\u003e\t\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eCan I pay bills using my Metrobank credit card?\u003c/b\u003e\u003c/summary\u003e\t\nâ Yes. All credit cards except ON Internet Mastercard and Metrobank Dollar Card can be used as a source of payment for bills payment.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eI made an error with the Biller Name and Account/Subscriber Number and proceeded with my transaction. Will I get a refund?\u003c/b\u003e\u003c/summary\u003e\t\nâ No refunds are allowed once the transaction has been successfully processed and charged to your Metrobank credit card. You need to ensure that the details required to process bills payment and the amount are complete and accurate.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I delete enrolled billers?\u003c/b\u003e\u003c/summary\u003e\t\nâ Follow these steps to delete your billers:\n\t\n1. Choose âBiller
17sâ under the Side Navigation Menu\n2. Tap the enrolled biller you wish to delete\n3. Tap âEdit Detailsâ\n4. Tap âUnenroll Billerâ\n5. A verification prompt will appear. Tap âUnenrollâ to proceed.\n6. Enter your passcode and tap âProceedâ\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"Why is Metrobank putting a PHP250,000 daily account limit for bill payment transactions?","answer":"As part of Metrobankâs efforts to ensure the security of clientsâ accounts, it has capped clientsâ daily bill payment transaction to PHP250,000 starting 14 April 2023."},{"__typename":"FaqItemV2Record","question":"How does this affect my bill payment transactions via Metrobank Online and the Metrobank App?","answer":"The PHP250,000 daily bill payment transaction limit is applied per Metrobank account. This means, it is your total bills payment transaction limit via Metrobank Online and the Metrobank app."},{"__typename":"FaqItemV2Record","question":"Is it possible to increase my daily bill payment transaction limit?","answer":"Yes, we can change/ customize the daily bill payment transaction limit of your account. You may visit or call your branch of account to request for this change. Visit https://www.metrobank.com.ph/locator to get the contact details and address of your branch."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I find my enrolled billers and contacts on the Metrobank App?\u003c/p\u003e","answer":"On the dashboard, tap Menu. Select Billers for viewing of enrolled billers. You may also select Enrolled Contacts if you wish to view your contacts."}]},{"__typename":"FaqTopicRecord","name":"Funds Transfer","displayName":"Funds Transfer","slug":"/funds-transfer-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"How do I send money to other local banks (via InstaPay or PESONet)?","answer":"\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat is Instapay?\u003c/b\u003e\u003c/summary\u003e\nâ InstaPay is an electronic fund transfer (EFT) service that enables a customer of a participating Bangko Sentral ng Pilipinas (BSP)-supervised financial institution (BSFI) to transfer Philippine peso funds from their account to another BSFI account.\u003cbr\u003e\u003cbr\u003eInstaPay can be used for:\u003cbr\u003ea. Person-to-person payments\u003cbr\u003eb. Domestic remittances\u003cbr\u003ec. Payment to service providers, such as plumbers, electricians, carpenters, etc.\u003cbr\u003ed. Face-to-face, non-cash payments for goods (e.g. sari-sari stores, bazaars, garage sales)\u003cbr\u003ee. Donation to charitable institutions\u003cbr\u003ef. Top ups to digital wallets like GCash or Maya\u003cbr\u003e\u003cbr\u003eYou may watch the video on how to send money via InstaPay at https://www.metrobank.com.ph/articles/mb-app-how-to\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWho are the partner InstaPay financial institutions?\u003c/b\u003e\u003c/summary\u003e\nâ For a list of partner financial institutions, go to https://www.metrobank.com.ph/articles/list-of-ft-partners\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eIs InstaPay secure?\u003c/b\u003e\u003c/summary\u003e\nâ Yes. InstaPay is secure and protected by the same level of security standards applied to the interbank funds transfer service currently provided by BSP-supervised financial institutions.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow does InstaPay work?\u003c/b\u003e\u003c/summary\u003e\nâ The senderâs financial institution debits their account and transfers the funds to the recipientâs financial institution. Crediting of funds happens in real time on InstaPay so the funds are available in the recipientâs account right away.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eIs there an InstaPay transaction fee charged to the sender?\u003c/b\u003e\u003c/summary\u003e\nâ No. There is no transaction fee when you send money via InstaPay. The beneficiary is also not charged a transaction fee and receives the full amount sent. \u003cbr\u003e\u003cbr\u003e\u003cbr\u003eHowever, using your credit card as source of funds incurs a charge of 1.5% of the transacted amount, or PHP 25 whichever is higher.\u0026nbsp;\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow much can I send via InstaPay?\u003c/b\u003e\u003c/summary\u003e\nâ You can send up to PHP 100,000 per day, with a maximum of PHP 50,000 per transaction.â Note that receiving limits may differ with every receiving institution. Make sure to check with your beneficiaryâs transaction limits before sending money.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat happens if I type the wrong account number of my InstaPay beneficiary?\u003c/b\u003e\u003c/summary\u003e\nâ If you type an account number incorrectly and the transaction pushed through, contact the receiving bank to coordinate with the recipient if he/she is willing to reverse the transaction. If not, the funds cannot be credited back, especially since there is a confirmation page and verification before proceeding with the fund transfer.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eDo the sending institution and receiving institution check the InstaPay beneficiary's name against the account number?\u003c/b\u003e\u003c/summary\u003e\nâ Both sending and receiving institutions validate the account number only. According to BSP Circular No. 980, InstaPay participants are not required to match the name against the account number.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eCan I cancel an InstaPay transaction?\u003c/b\u003e\u003c/summary\u003e\nâ InstaPay transactions are debited from your account and credited to your beneficiary in real time. Once your account is debited, the transaction cannot be cancelled.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eMy appâs screen says âTransaction Successfulâ for my InstaPay transaction but my beneficiary did not receive the funds. How can my beneficiary claim the money I sent?\u003c/b\u003e\u003c/summary\u003e\nâ If a transaction is successful but the funds are not credited to your beneficiaryâs account, there might be a connection issue with BancNet or the receiving institution. Should this happen, your beneficiary can contact their receiving institution to know when the funds will be credited.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat is PESONet?\u003c/b\u003e\u003c/summary\u003e\nâ PESONet is an electronic fund transfer (EFT) service that enables customers of participating financial institutions to transfer funds in Philippine peso to customers of other financial institutions in the Philippines. You can send up to PHP 200,000 to other bank accounts using PESONet. \u003cbr\u003e\u003cbr\u003eYou may watch the video on how to send money via PESONEt at https://www.metrobank.com.ph/articles/mb-app-how-to.\u003c/details\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWho are the partner PESONet financial institutions?\u003c/b\u003e\u003c/summary\u003e\nâ For a list of partner financial institutions, go to https://www.metrobank.com.ph/articles/list-of-ft-partners\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"How to transfer funds and receive funds using Quick Response (QR) Code?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is QR PH?\u003c/b\u003e\u003c/summary\u003e\t\nâ QR PH is the Philippineâs QR code standard for secure payments and fund transfers, as approved by the Philippine Payments Management, Inc. (PPMI) and the Bangko Sentral ng Pilipinas (BSP). \n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I use QR PH on the Metrobank App?\u003c/b\u003e\u003c/summary\u003e\n\nâ To send money via QR code, scan or upload a compatible QR code using the Metrobank App to
17send money to Metrobank accounts, other banks, and other Receiving Financial Institutions (RFIs).\u003cbr/\u003e \nTo receive money via QR code, generate a QR code using the Metrobank App and share it to the sender.\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eAre there fees or charges for using QR codes?\u003c/b\u003e\u003c/summary\u003e\n\nâ No. Using QR codes is free. However, transfer fees apply when sending via InstaPay.\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat are the transaction limits when using QR codes?\u003c/b\u003e\u003c/summary\u003e\n\nâ The daily limit for sending money via QR codes to unenrolled Metrobank accounts is PHP 50,000 per day.\u003cbr/\u003e \nFor sending to other banks via InstaPay, itâs also PHP 50,000 per day.\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eCan I send money via PESONet using QR codes?\u003c/b\u003e\u003c/summary\u003e\n\nâ No, it is currently not possible. You can only send money to unenrolled Metrobank accounts and other banks using QR via InstaPay for now.\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I generate a QR code on the Metrobank App?\u003c/b\u003e\u003c/summary\u003e\n\nâ There are several ways to generate a QR code on the Metrobank App:\u003cbr/\u003e\n\t**Option 1:** On the login screen, at the bottom, tap on the arrow pointing up. This opens the âOther Actionsâ menu. Tap on âQR codeâ\u003cbr/\u003e\n\t**Option 2:** On the dashboard bottom navigation menu, Tap on âQRâ,\u003cbr/\u003e\n\t**Option 3:** On the dashboard shortcuts, tap on âGenerate or Scan QR codeâ icon\u003cbr/\u003e\n\t**Option 4:** On account overview, tap on âGenerate QRâ. \n\t\nJust follow the on-screen instructions. When you select an account that you like to generate QR for, please provide an Alias. You can opt to also provide amount and notes, but this is optional. \n\nAfter generating the QR code, it can be scanned, shared, and downloaded to your device, as long as device permissions are enabled.\n\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow do I scan or upload a QR code to the Metrobank App?\u003c/b\u003e\u003c/summary\u003e\n\nâ There are several ways to scan a QR code using the Metrobank App:\u003cbr/\u003e\n\t**Option 1:** On the login screen, at the bottom, tap on the arrow pointing up. This will open âOther Actionsâ menu, tap âQR codeâ\u003cbr/\u003e \n\t**Option 2:** On the static landing page, tap âScan QRâ,\u003cbr/\u003e \n\t**Option 3:** On the dashboard bottom navigation menu, tap âQRâ, \nFollow the on-screen prompts to Scan or Upload the QR code. Once the QR is scanned, the send money form will appear. Just fill in the required details to send money.\n\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat are the device requirements to use QR codes?\u003c/b\u003e\u003c/summary\u003e\n\nâ Your device needs the to have a camera and enough gallery and storage space, with permissions to use these services granted to the Metrobank App.\n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhy canât I generate QR code for my foreign currency account, credit cards, or Yazz prepaid cards?\u003c/b\u003e\u003c/summary\u003e\n\nâ At this time, we can generate QR for active peso deposit accounts only.\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"If my transaction is not yet reflected after 2 to 3 banking days, what should I do?","answer":"Call our Contact Center at (02) 88-700-700 or domestic toll-free: 1-800-1888-5775 for assistance."}]},{"__typename":"FaqTopicRecord","name":"Other Features","displayName":"Other Features","slug":"/other-features","items":[{"__typename":"FaqItemV2Record","question":"How to send load via the Metrobank App?","answer":"\u003cstyle\u003e\n/* Create two equal columns that floats next to each other */\n.faq-mboa-left {\n float: left;\n \tmargin: 3px;\n background-color: #019ed8;\n}\n\n/* Create two equal columns that floats next to each other */\n.faq-mboa-right {\n margin: 3px;\n background-color: #019ed8;\n}
17\n\n/* Clear floats after the columns */\n.faq-mboa:after {\n content: \"\";\n display: table;\n clear: both;\n}\n\n/* Responsive layout - makes the two columns stack on top of each other instead of next to each other */\n@media screen and (max-width: 600px) {\n .faq-mboa {\n width: 100%;\n }\n}\n\u003c/style\u003e\n\n\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eCan I send load using the Metrobank App?\u003c/b\u003e\u003c/summary\u003e\t\n\t\nâ Yes. The send load service is available on the Metrobank App. You can also send load using Metrobank Online. \n\u003c/details\u003e\n\t\u003cbr\u003e\n \u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eIs there a convenience fee on every successful send load transaction via the Metrobank App?\u003c/b\u003e\u003c/summary\u003e\t\n\t\nâ No. This service is FREE of charge. \n\u003c/details\u003e \n\t\u003cbr\u003e\n \u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eHow to load a prepaid mobile number?\u003c/b\u003e\u003c/summary\u003e\t\n\t\nâ Here are the steps in sending load via the Metrobank App: \n\t\n* Select Send Load via the Shortcut Widget, via Account Overview Actions or via Bottom Navigation Bar \n* Enter details on the following fields: \n\t - From (source account) \n\t -\tMobile Number \n\t -\tLoad Product \n\t -\tNotes (Optional) \n* Tap âNextâ \n* Review your details, then tap âConfirmâ \n\u003c/details\u003e \n\u003cbr\u003e\n \u003cdetails\u003e \n\u003csummary\u003e\u003cb\u003eCan I load a postpaid mobile number?\u003c/b\u003e\u003c/summary\u003e \n\nâ No. Only prepaid mobile numbers can be loaded using this service. \n\u003c/details\u003e \n\u003cbr\u003e\n\u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eWhat are the available telco networks for send load on the Metrobank App?\u003c/b\u003e\u003c/summary\u003e \n\t\nâ You can send load to Globe, TM, Smart, SUN and TNT. \n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eCan I send gaming pins for my gaming account?\u003c/b\u003e\u003c/summary\u003e \n\t\nâ Yes, we offer gaming pins for Cherry, Garena, Mobile Legends, PUBG, Ragnarok Mobile, and Warp Portal. \n\t\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eCan I send load using my credit card account as a source?\u003c/b\u003e\u003c/summary\u003e \n\t\nâ No. You can only use a deposit account as your source. \n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e \n\t\u003csummary\u003e\u003cb\u003eWhy didnât I receive my prepaid load request?\u003c/b\u003e\u003c/summary\u003e \n\nâ You may experience delays in receiving your load due to technical or network issues, which depend on your mobile network provider. Please expect your load within 24 hours.\n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is Send Load?\u003c/b\u003e\u003c/summary\u003e \n\nâ Is a feature that allows you to purchase and send prepaid mobile load to yourself or others using your Metrobank account. \n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat are the new features for Send Load? \u003c/b\u003e\u003c/summary\u003e \n\nâ Scheduled Send Load - allows users to easily schedule send load transactions in advance, users may also cancel their scheduled transactions.\n\nâ Enroll Contacts - allows users to access the device's phonebook for their intended recipients.\n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat are the frequencies available for scheduled send load? \u003c/b\u003e\u003c/summary\u003e \n\nâ Customers can conveniently schedule send load transaction as One-Time Future dated or Repeating \n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat are the steps to perform scheduled send load? \u003c/b\u003e\u003c/summary\u003e \n\nâ Step 1: Enter the recipientâs details or select from your contacts\n\t\n\n\n\n\nâ Step 2: For Repeating Transaction, set the Frequency then hit the next button\n\n\n\n\n\nâ Step 3: Confirm details \u0026 tap Confirm button\n\n\n\n\nâ Step 4: Authenticate the transaction \u0026 wait for the confirmation\n\n\n\n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003e How to perform enrollment of contacts? \u003c/b\u003e\u003c/summary\u003e \n\nâ Step 1: On the menu (â¡),Tap Enrolled Contacts \n\n\n\nâ Step 2: Tap + Enroll \n\n\n\nâ Step 3: Enter the contact details \n\t\n\n\nâ Step 4: Select a provider\n\t\n\n\nâ Step 5: Access your device's enrolled contacts to get the mobile number Load!\n\t\n\n\nâ Step 6: If there's an invali
17d input, error message will prompt \n\t\n\n\nâ Step 7: Review and confirm the details \n\t\n\n\nâ Step 8: You've successfully a new contact for Send\n\n\n\n\n\u003c/details\u003e \n\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eCan the user edit the details of previously scheduled load transaction, e.g. client want to change the load amount, or change the date of scheduled transaction, etc? \u003c/b\u003e\u003c/summary\u003e \n\nâ No, client can only perform cancellation. \n\u003c/details\u003e\n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow to perform cancellation of scheduled send load transactions? \u003c/b\u003e\u003c/summary\u003e \nâ Step 1: On the menu (â¡), tap Schedules \n\n\n\nâ Step 2: Tap the SEND LOAD tab and select the scheduled transaction \n\t\n\n\nâ Step 3: Tap Cancel Schedule and authenticate the transaction \n\n\n\t\n\u003c/details\u003e \n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWhat is the authentication used for scheduling and cancelling of Send load transaction? \u003c/b\u003e\u003c/summary\u003e \n\nâ AppKey authentications if activated. If not, default authentications such as Passcode \u0026 SMS OTP will apply. \n\u003c/details\u003e \n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWill I be notified if the scheduled transaction/s is processed or rejected? \u003c/b\u003e\u003c/summary\u003e \n\nâ Yes, client will receive a success/failedâ¯SMS \u0026 email notifications on the day of schedule\n\u003c/details\u003e \n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow soon will the send load transaction take effect? Do we need batch run?\u003c/b\u003e\u003c/summary\u003e \n\nâ Yes, batch run shall be executed starting 8:30 AM up to 9:30 AM \n\u003c/details\u003e \n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow soon will the cancellation take effect? Can this be done by a CSR via MB Command Center?⯠\u003c/b\u003e\u003c/summary\u003e \n\nâ Cancellation can only be done by the User. It can be cancelled right away after the authentication. \n\u003c/details\u003e \n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eHow to perform unenroll of contacts? \u003c/b\u003e\u003c/summary\u003e \n\t\nâ Step 1: Go to the Side Navigation - Tap Enrolled Contacts\n\n\n\nâ Step 2: Under Enrolled Contacts, select⯠\"Load Products\" tab \n\t\n\n\nâ Step 3: Select the contact to be deleted, then Click âBinâ icon \n\t\n\n\nâ Step 4: Choose Delete Contact \n\n\n\u003c/details\u003e \t\n\t\u003cbr\u003e \n\u003cdetails\u003e\n\u003csummary\u003e\u003cb\u003eWill the scheduled transaction push through if lost phone and the sim card is already blocked by the telco? \u003c/b\u003e\u003c/summary\u003e \n\nâ Yes, the scheduled sendload will still push through as long as the account linked to that mobile is funded. \n\u003c/details\u003e "},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I buy load, send remittance via Cash Pick-Up, do Cardless Withdrawal, Order Checkbook, apply for Auto Debit Arrangement in the Metrobank App?\u003c/p\u003e","answer":"These features and more will be added to the NEW Metrobank App and Metrobank Online in the future.\n\nFor the meantime, you can buy load, do a cardless withdrawal, order a checkbook using Metrobank Online at https://onlinebanking.metrobank.com.ph and you can send remittance via Cash Pick-Up using the old Metrobank Mobile App."},{"__typename":"FaqItemV2Record","question":"How do I find the nearest Branch, ATM and CAM through the Metrobank App?","answer":"From the login screen, slide up the bottom arrow to access âOther Actionsâ menu. Tap on âBranch, ATM, CAM Locatorâ and follow the prompts to be sent to the Branch, ATM, and CAM locator page on our website."},{"__typename":"FaqItemV2Record","question":"How do I get the latest Metrobank forex rates via the Metrobank App?","answer":"From the login screen, slide up the bottom arrow to access âOther Actionsâ menu. Click on Forex Rates and follow the on-screen instructions. \n\nYou can also tap to the hamburger menu after logging in and tap âForex Rates.â"}]},{"__typename":"FaqTopicRecord","name":"Credit Card Features - Metrobank App","displayName":"Credit Card Features","slug":"/credit-card-features-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I find my credit card, prepaid, and YAZZ prepaid card account details on the Metrobank App?\u003c/p\u003e","answer":"On the dashboard, tap Me
17nu then select My Accounts. You may also customize your dashboard so that it shows your credit and prepaid cards."},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I find my spouse\u0026rsquo;s credit card account details on the Metrobank App?\u003c/p\u003e","answer":"If you are the primary cardholder, you may view your spouseâs credit card accounts under My Accounts (supplementary account).\n\nThis is not available if you are not the primary cardholder."},{"__typename":"FaqItemV2Record","question":"How do I send money using your credit card (PayNow)?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is PayNow?\u003c/b\u003e\u003c/summary\u003e\n\nâ PayNow is a credit card feature that provides electronic fund transfer and payment solution services from an active credit card to select or nominated individual bank accounts.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow can I send money using PayNow?\u003c/b\u003e\u003c/summary\u003e\n\nâ You may watch the video on how to send money via PayNow at https://www.metrobank.com.ph/articles/mb-app-how-to\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWho are qualified to avail of PayNow?\u003c/b\u003e\u003c/summary\u003e\n\nâ Anyone who is currently a principal or supplementary Metrobank credit cardholder in good standing can avail of PayNow.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow much is the minimum PayNow transaction amount you can avail?\u003c/b\u003e\u003c/summary\u003e\n\nâ There is no minimum amount. However, PayNow money transfers are subject to a total maximum daily limit of PHP 50,000 per credit card account, and a maximum of PHP 100,000 within a period of 15 calendar days.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIs there a PayNow processing fee?\u003c/b\u003e\u003c/summary\u003e\n\nâ A processing fee of up to 1.5% of the transacted amount, or PHP 25, whichever is higher, is charged upfront for every use of PayNow. \n\nThe amount sent using the PayNow service will be included in the next billing cycle. Like other billed transactions, it is subject to the usual credit card charges.\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"How to avail of Cash2Go?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is Cash2Go?\u003c/b\u003e\u003c/summary\u003e\n\nâ Cash2Go is a credit card installment feature which allows you to convert available credit limit in your Metrobank credit card to cash you pay back in installments of three to 60 months.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow can I avail of Cash2Go?\u003c/b\u003e\u003c/summary\u003e\n\nâ You may watch the video on how to avail of Cash2Go at https://www.metrobank.com.ph/articles/mb-app-how-to\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWho are qualified to avail of Cash2Go?\u003c/b\u003e\u003c/summary\u003e\n\nâ Anyone who is currently a principal or supplementary Metrobank credit cardholder for at least 3 months can avail of Cash2Go.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow much is the minimum Cash2Go transaction amount you can avail?\u003c/b\u003e\u003c/summary\u003e\n\nâ The minimum transaction amount is PHP 6,000.00.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIs there a Cash2Go processing fee?\u003c/b\u003e\u003c/summary\u003e\n\nâ Yes. You are charged PHP 350 fee for every approved Cash2Go application. \n\nA PHP 100 transaction fee is charged for proceeds deposited to a non-Metrobank deposit account or for checks delivered to the billing address.\n\nIn case you make advance payments, with or without advice, you are charged a pre-termination fee of PHP 550 or 5% of the remaining principal balance, whichever is higher. Any remaining balance (i.e. remaining principal amount based on diminishing balance computation and/or penalties, interest and other charges) is billed in the next statement cycle together with the applicable interest charge. Unbilled interest for accelerated amortizations will no longer be collected.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIf my Cash2Go application is approved, how fast can I receive the proceeds and where it will be credited?\u003c/b\u003e\u003c/summary\u003e\n\nâ For approved Cash2Go applications, proceeds are released to the cardholderâs Metrobank deposit account in five banking days from the date of approval. \n\nCash2Go cannot be used for with corporate, time deposit, cash deposit, and dollar accounts. \n\nProceeds released through the issuance of a Managerâs check or deposited to a non-Metrobank account are payable only to the name of the principal / supplementary cardholder availing of the Cash2Go Installment Plan. Funds are released within seven to 10 banking days from the date of approval.\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"How to avail of Balance Transfer?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is Balance Transfer?\u003c/b\u003e\u003c/summary\u003e\n\nâ Balance Transfer is a special credit card installment feature where you can transfer your other credit card balances to your Metrobank credit card and pay in installments of six to 60 months.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow can I avail of Balance Transfer?\u003c/b\u003e\u003c/summary\u003e\n\nâ You may watch the video on how to avail of Balance Transfer at https://www.metrobank.com.ph/articles/mb-app-how-to\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWho are qualified to avail of Balance Transfer?\u003c/b\u003e\u003c/summary\u003e\n\nâ You must be the principal cardholder of the non-Metrobank credit card to transfer balance to your Metrobank credit card.\n\nBalance Transfer payments can only be done using credit card accounts that are under the name of the applicant.\n\nIn the event of an erroneous payment, a payment is made to an account found to belong to a different person, and the account number or other account identification supplied by the applicant is incorrect, erroneous, or does not belong to said applicant, Metrobank will hold the applicant liable for the amount paid unless the beneficiary returns the payment in full to Metrobank. \n\nAll applications for Balance Transfer are subject to verification and credit approval by Metrobank.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow much is the minimum Balance Transfer transaction amount you can avail?\u003c/b\u003e\u003c/summary\u003e\n\nâ The minimum transaction amount is PHP 6,000 and the applied amount must not exceed the principal cardholderâs available credit limit. If the Balance Transfer applicant is an extension cardholder, the amount must not also exceed his or her available monthly spending limit.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIs there a Balance Transfer processing fee?\u003c/b\u003e\u003c/summary\u003e\n\nâ Yes. You are charged PHP 350 fee for every approved Balance Transfer application. \n\nIn case you make advance payments, with or without advice, you are charged a pre-termination fee of PHP 550 or 5% of the remaining principal balance, whichever is higher. Any remaining balance (i.e. remaining principal amount based on Diminishing Balance computation and/or penalties, interest and other charges) shall be billed
17in the next statement cycle together with the applicable interest charge. Unbilled interest for accelerated amortizations are forgone or will no longer be collected.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIf my Balance Transfer application is approved, how fast will the payment be posted to non-Metrobank credit card/s?\u003c/b\u003e\u003c/summary\u003e\n\nâ Payment is made to non-Metrobank credit card companies in eight business days from date of approval.\n\u003c/details\u003e"},{"__typename":"FaqItemV2Record","question":"How to avail of Balance Conversion?","answer":"\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWhat is Balance Conversion?\u003c/b\u003e\u003c/summary\u003e\n\nâ Balance Conversion is a special installment product where you can convert your Metrobank credit cardâs outstanding balance to installments from three to 60 months.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow can I avail of Balance Conversion?\u003c/b\u003e\u003c/summary\u003e\n\nâ You may watch the video on how to avail of Balance Conversion at https://www.metrobank.com.ph/articles/mb-app-how-to\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eWho are qualified to avail Balance Conversion?\u003c/b\u003e\u003c/summary\u003e\n\nâ Anyone who is a principal cardholder of a Metrobank credit card for at least six months, and in good credit standing may apply to convert their current Metrobank credit card outstanding balances, inclusive of finance charge and other fees and charges.\n\nThe Balance Conversion application is subject to verification and credit approval by Metrobank.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eHow much is the minimum Balance Conversion transaction amount you can avail?\u003c/b\u003e\u003c/summary\u003e\n\nâ The minimum transaction amount is PHP 6,000.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIs there a Balance Conversion processing fee?\u003c/b\u003e\u003c/summary\u003e\n\nâ Yes. You are charged PHP 500 fee for every approved Balance Conversion application.\n\nIn case you choose to make advance payments, with or without advice, you are charged a pre-termination fee of PHP 550 or 5% of the remaining principal balance, whichever is higher. Any remaining balance (i.e. remaining principal amount based on Diminishing Balance computation and/or penalties, interest and other charges) will be billed in the next statement cycle together with the applicable interest charge. Unbilled interest for accelerated amortizations are forgone or will no longer be collected.\n\u003c/details\u003e\n\u003cbr\u003e\n\u003cdetails\u003e\n\t\u003csummary\u003e\u003cb\u003eIf my Balance Conversion application is approved, how fast is the processing time?\u003c/b\u003e\u003c/summary\u003e\n\nâ The application takes three to five business days from the date of approval.\n\nWhen Metrobank approves a Balance Conversion application, the conversion cannot be cancelled.\n\u003c/details\u003e"}]},{"__typename":"FaqTopicRecord","name":"PayNow","displayName":"PayNow","slug":"/paynow","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is PayNow?\u003c/p\u003e","answer":"\u003cp\u003ePayNow is a Metrobank credit card feature that lets you send money to any local bank account or e-wallet using your credit card as the source.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat can I use PayNow for?\u003c/p\u003e","answer":"\u003cp\u003eYou can use PayNow to transfer to any bank or e-wallet, and even pay using QR codes at merchants that accept bank or e-wallet payments.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow can I send money using PayNow?\u003c/p\u003e","answer":"\u003col\u003e\n\u003cli\u003eDownload the Metrobank app and enroll your credit card.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eTap \"Send Money\" and select your credit card as the source.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eInput the account no. and complete the transaction.\u003c/li\u003e\n\u003c/ol\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIs there a processing fee?\u003c/p\u003e","answer":"\u003cp\u003eYes. A processing fee of PHP 25.00 or 1.5% of the transaction amount (whichever is higher) is charged upfront for every PayNow transaction.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhen will my payee receive the money?\u003c/p\u003e","answer":"\u003cp\u003eTransfers are sent in real time though posting speed may vary depending on the receiving bank or e-wallet. You\u0026rsquo;ll also get an SMS confirmation once your PayNow transaction is successful.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIs there a limit to how much I can send via PayNow?\u003c/p\u003e","answer":"\u003cp\u003eYes. You can send up to PHP 50,000 per day and up to PHP 250,
17000 per calendar month.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDo I need to apply to use PayNow?\u003c/p\u003e","answer":"\u003cp\u003eNo need. As long as you have the Metrobank App and an enrolled Metrobank credit card, you can start using PayNow.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I schedule PayNow transactions?\u003c/p\u003e","answer":"\u003cp\u003eYes. When sending money, choose \u0026ldquo;Schedule\u0026rdquo;, tick \u0026ldquo;Later\u0026rdquo;, and set your preferred date and time.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I set a recurring PayNow transaction?\u003c/p\u003e","answer":"\u003cp\u003eYes. Follow the steps for scheduling a transaction, then under \u0026ldquo;Occurrence\u0026rdquo;, select \u0026ldquo;Repeating\u0026rdquo; and set your frequency and start/end dates.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat should I do if the PayNow transaction fails?\u003c/p\u003e","answer":"\u003cp\u003ePlease check if you have a stable internet connection, if you have available credit limit and PayNow limit, and if the payee details are correct. If the transaction still fails, you may contact our customer service at (02)88-700-700.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhy was my PayNow transaction rejected?\u003c/p\u003e","answer":"\u003cp\u003e\u003cspan\u003eMost rejected transfers happen due to invalid or inactive payee details. Double-check the information and try again. A PHP 3.00 rejection fee will be charged for every rejected PayNow transaction.\u003c/span\u003e\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Scheduled Transactions - Metrobank App","displayName":"Scheduled Transactions","slug":"/scheduled-transactions-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"What are scheduled transactions and how can they benefit a customer?","answer":"Scheduled transactions can be executed automatically on a given date. This guarantees timely processing of payments and minimizes payment delays.\n"},{"__typename":"FaqItemV2Record","question":"How to schedule a transaction?","answer":"Go to âPay Bills'. Select the transaction you want to schedule, input details and on the schedule field choose \"Later\" tab and select frequency (daily, weekly, monthly and quarterly) and the desired date of a transaction. Scheduling can also be done for one-time scheduled transactions. \n\n\n* Standard time of processing starts at 8:30am up to 9:30am. \n* Transactions that can be scheduled are as follows: Send Money, Pay Bills \u0026 Send Load (for MBO only).\n"},{"__typename":"FaqItemV2Record","question":"Where can I see scheduled transactions?","answer":"Scheduled transactions are listed under âPending Transactionsâ for Metrobank Online, sorted based on your latest transactions."},{"__typename":"FaqItemV2Record","question":"How can I cancel my scheduled transactions?","answer":"To cancel scheduled transactions:\nGo to âPending Transactionsâ for Metrobank Online in the Dashboard\n* Select a scheduled transaction\n* Click âCancel Pending Transactionâ and choose âYesâ\n* Enter passcode / AppKey"},{"__typename":"FaqItemV2Record","question":"Can I edit the details of scheduled transactions?","answer":"No. Please cancel the scheduled transaction and create a new one.\n"},{"__typename":"FaqItemV2Record","question":"How would I know if my scheduled transactions pushed through? ","answer":"On the day of your schedule, you will receive notifications on the status of your scheduled transactions.\n"},{"__typename":"FaqItemV2Record","question":"In case of unscheduled system downtime/maintenance, will my scheduled transaction still push through?","answer":"No. You will receive a failed notification. "}]},{"__typename":"FaqTopicRecord","name":"eSOA - Metrobank App","displayName":"eSOA","slug":"/esoa-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"Can I download my Statement of Account (eSOA) through the Metrobank App?","answer":"\u003cp\u003eTransactions for the past 90 days can now be downloaded through the Metrobank App. Simply follow these steps to download your eSOA: 1. On your dashboard, select the deposit account for which you want to download the statement.\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824444-mboa-casa-esoa-download-step-01.jpg\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e2. Under the Transaction History, click \u0026ldquo;Download Statement.\u0026rdquo;\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824519-mboa-casa-esoa-download-step-02.jpg\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e3. You can customize your statement of account by choosing the date range, type of transaction, and/or amount range\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824519-mboa-casa-esoa-download-step-03.jpg\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e4. Choose a file type: PDF or XLSX.\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824519-mboa-casa-esoa-download-step-04.jpg\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e5. Your eSOA will be downloaded.\u003c/p\u003e\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1726824520-mboa-casa-esoa-download-step-05.jpg\" /\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003eThe file is password-protected. You can open your eSOA by entering your password in this format: your last name in lowercase letters combined with the last four digits of your account (e.g. manipol6933). Refer to the sample \u003ca href=\"https://web-assets.metrobank.com.ph/1726825403-1725351251-sample_esoa08302024_155437.pdf\"\u003eeSOA\u003c/a\u003e for reference. You can use the sample password above to view the file.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"For which type of account can I download my eSOA?","answer":"You can download eSOA for your savings and checking account."},{"__typename":"FaqItemV2Record","question":"What type of transactions can I see in the eSOA?","answer":"Transactions made across all platforms (Metrobank Online, Metrobank App, Over-the-Counter, ATMs, CAMs, e-Commerce, POS) will show in the eSOA since it gets information from the deposit system."},{"__typename":"FaqItemV2Record","question":"What is the date reflected on the eSOA?","answer":"The eSOA shows the date when the transaction was made. However, descriptive transaction details will reflect on the following day. "},{"__typename":"FaqItemV2Record","question":"I would like to download my eSOA, but no transaction history is shown on the Metrobank App. What should I do?","answer":"\nOnl
17y transactions from the past 90 days are available on the Metrobank App. If you have made transactions within this period but cannot find them, please check if the date range, type of transaction, and amount range are filtered properly.\n\nIf you still cannot find your previous transactions, refresh your app or kindly contact our Contact Center hotline at (02) 88-700-700 or Domestic toll-free number: 1-800-1888-5775\n\nIf you would like to view or get a copy of your SOA with transactions older than 90 days, please contact or visit your branch of account to request.\n"},{"__typename":"FaqItemV2Record","question":"Can I also download my credit card eSOA?","answer":"We are continuously enhancing the app to make this feature available soon. Stay tuned!"}]},{"__typename":"FaqTopicRecord","name":"Auto Debit Arrangement (e-ADA) - Metrobank App","displayName":"Auto Debit Arrangement (e-ADA)","slug":"/auto-debit-arrangement-e-ada-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"Auto Debit Arrangement (E-ADA) in Metrobank App","answer":"The electronic automatic debit arrangement or e-ADA is a feature that allows your monthly or recurring payments to be automatically deducted from your nominated Metrobank Savings or Checking account. "},{"__typename":"FaqItemV2Record","question":"How to request Auto Debit Arrangement (e-ADA) in Metrobank App?","answer":"\u003cstyle\u003e\n* {\n box-sizing: border-box;\n}\n\n/* Create two equal columns that floats next to each other */\n.mbd-column {\n float: left;\n width: 30%;\n}\n\n/* Clear floats after the columns */\n.mbd-row:after {\n content: \"\";\n display: table;\n clear: both;\n}\n\n/* Responsive layout - makes the two columns stack on top of each other instead of next to each other */\n@media screen and (max-width: 600px) {\n .mbd-column {\n width: 100%;\n }\n}\n\u003c/style\u003e\n1. Log in to the Metrobank App and Select 'Enroll Auto Debit'.\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587324-3-1-log-in-to-the-metrobank-app-and-select-enroll-auto-debit.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n2. Review the Authorization to Debit Account page, then tap 'Accept'\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587324-3-2-review-the-authorization-to-debit-account-page-then-tap-accept.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n3. Enter the required details then tap âNextâ, Tap âConfirmâ once details are confirmed correct.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587323-3-3-enter-the-required-details-then-tap-next-tap-confirm-once-details-are-confirmed-correct.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587323-3-3-enter-the-required-details-then-tap-next-tap-confirm-once-details-are-confirmed-correct-2.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n4. Authenticate Using AppKey.\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587324-3-4-authenticate-using-appkey.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n5. Thatâs it! Your eADA request is successfully submitted.\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587324-3-5-that-s-it-your-eada-request-is-successfully-submitted.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e"},{"__typename":"FaqItemV2Record","question":"I filed a request to set up e-ADA for a biller, when will it be enrolled?","answer":"All enrollment requests submitted before 11 PM will be processed on the next banking day."},{"__typename":"FaqItemV2Record","question":"What type of account can I use as source","answer":"You can only nominate an active savings or checking account as your source. "},{"__typename":"FaqItemV2Record","question":"What billers can I request for e-ADA?","answer":"You may click this link for the [list of billers](https://web-assets.metrobank.com.ph/1711528446-1711076899-metrobank-online_eada_billers_03222024.pdf) available for e-ADA."},{"__typename":"FaqItemV2Record","question":"Will I receive a notification upon successful enrollment?","answer":"Yes, you will receive an email/SMS notification of your e-ADA enrollment."},{"__typename":"FaqItemV2Record","question":"Will I receive a notification of my successful payment/auto-debit?","answer":"Will I receive a notification of my successful payment/auto-debit?"},{"__typename":"FaqItemV2Record","question":"Can I still cancel my e-ADA enrollment request?","answer":"Yes, but only if the request is still pending. You may go to your branch of account in case thereâs a need to discontinue the enrolled e-ADA. "},{"__typename":"FaqItemV2Record","question":"Can I discontinue my e-ADA?","answer":"Yes. Please go to your branch of account and kindly accomplish Customer Disenrollment form to discontinue your e-ADA. \n\nDonât worry, we are working on making this cancellation facility available online. "}]},{"__typename":"FaqTopicRecord","name":"Credit Card Lock/Unlock","displayName":"Credit Card Lock/Unlock","slug":"/credit-card-lock-unlock","items":[{"__typename":"FaqItemV2Record","question":"How do I temporarily lock my Metrobank Credit Card using the Metrobank App?","answer":"\u003cstyle\u003e\n* {\n box-sizing: border-box;\n}\n\n/* Create two equal columns that floats next to each other */\n.mbd-column {\n float: left;\n width: 30%;\n}
17\n\n/* Clear floats after the columns */\n.mbd-row:after {\n content: \"\";\n display: table;\n clear: both;\n}\n\n/* Responsive layout - makes the two columns stack on top of each other instead of next to each other */\n@media screen and (max-width: 600px) {\n .mbd-column {\n width: 100%;\n }\n}\n\u003c/style\u003e\n1.\tLog in to the Metrobank App.\n2.\tSelect the credit card you wish to lock.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741766042-10-1-4a-primary-edited.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n3.\tOn the credit card overview, toggle the âUnlockedâ button.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741766008-10-1-3b-reminder-card-is-locked.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n4.\tTap âYes, lock card nowâ to proceed.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741768717-10-1-2-c-success-edited-2.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\nThatâs it! Your credit card is now temporarily locked. You will receive SMS and email notifications confirming that your credit card has been successfully locked. "},{"__typename":"FaqItemV2Record","question":"What happens if I temporarily lock my Metrobank Credit Card? ","answer":"When your credit card is locked, all subsequent transactions will be automatically rejected or cancelled, including but not limited to: \n\n* Retail transactions (in-store or online/e-commerce, local or international) \n* Processing of new application for credit card instalments such as Cash2Go, Balance Transfer, Balance Conversion made via the Metrobank App or Customer Service \n* Processing of one-time or recurring transactions such as: \n\t* Bill payments made directly via the biller (e.g. insurance, utilities, telco) \n\t* Subscriptions (e.g. Netflix, Microsoft OneDrive, Spotify, gym membership) \n* Immediate or scheduled Pay Bills (See list of billers [here](/articles/bills)) \n* Immediate or scheduled Send Money via PayNow using the Metrobank App or MIA Chatbot \n* Rewards Redemption \n* Processing of credit card conversion \n* Processing of credit adjustments from merchants \n\n You will be notified of declined transactions due to locked status of your credit card. \n \nThe following transactions will still push through: \n\n* Bills2Pay (See list of billers [here](/help#FAQ-Metrobank_Credit_Card_BillsPay-What_billers_are_available_for_enrollment)) \n* Crediting of payment/s made to the locked credit card using the Metrobank App or other payment channels \n* Charging of credit card fees such as Annual Fee, Finance Charges, Late Charges \n\n* Posting of merchant instalments \n* Posting of Cash2Go/Balance Transfer/Balance Conversion amortizations \n* Posting of pre-orders/reservations (e.g. book now, pay later) transacted before the credit card was locked \n* Reporting of lost credit card or requesting for permanent blocking via the Metrobank App or Customer Service "},{"__typename":"FaqItemV2Record","question":"What is the benefit of temporarily locking my credit card?","answer":"Temporarily locking your credit card offers peace of mind as it prevents unauthorized transactions from being charged to the account. It is advisable to keep your credit card locked when not in use or if you think you might have misplaced it. You may keep it locked for as long as you want."},{"__typename":"FaqItemV2Record","question":"Can I also temporarily lock my Metrobank ATM/Debit/Prepaid Card in the Metrobank App?","answer":"This feature is not yet available for ATM, Debit, or Prepaid Cards. We are working on making this available soon. Stay tuned!"},{"__typename":"FaqItemV2Record","question":"I cannot see the lock/unlock button. What should I do?","answer":"If you cannot see the lock/unlock button, check if your Metrobank App is updated to the latest version. If not, kindly update the app and try again. If the issue persists, you can try the following troubleshooting steps:\n\n* Ensure you have a stable internet connection. \n*\tSwipe or pull down to refresh the page.\n*\tClose or quit the app and reopen it.\n*\tFor iPhone users: Go to Settings and enable âBackgroun
17d App Refreshâ for the Metrobank App. \n\nFor Android users, try to clear your app cache:\n\n1. Log out from the Metrobank App. \n2. Go to your deviceâs Settings. \n3. Tap âApplicationsâ and select âMetrobank App.â \n4. Tap âStorage.â \n5. Tap âClear Cache.â \n6. Log in again on the app. \n\n* Uninstall and reinstall the app.\n"},{"__typename":"FaqItemV2Record","question":"I locked my card in the Metrobank App, but I received an SMS or email notification about a transaction. What should I do?","answer":"Check the transaction if it is any of the following:\n* Bills2Pay\n* Crediting of payments made to the locked credit card using the Metrobank App or other payment channels\n* Charging of credit card fees such as Annual Fee, Finance Charges, Late Charges\n* Posting of merchant installments\n* Posting of Cash2Go/Balance Transfer/Balance Conversion amortizations\n* Posting of pre-orders/reservations (e.g. book now, pay later) transacted before the credit card was locked\n* Reporting of lost credit card or requesting permanent blocking via the Metrobank App or Customer Service\n\nThese transactions will still continue even if your card is temporarily locked.\n\nIf you believe your credit card is compromised, report it immediately:\n* Call (02) 88-700-700 or domestic toll-free 1-800 1888 5775\n* Email [email protected] and use \"Report on Possible Fraud\" as the subject line."},{"__typename":"FaqItemV2Record","question":"How do I unlock my Metrobank Credit Card?","answer":"\u003cstyle\u003e\n* {\n box-sizing: border-box;\n}\n\n/* Create two equal columns that floats next to each other */\n.mbd-column {\n float: left;\n width: 30%;\n}\n\n/* Clear floats after the columns */\n.mbd-row:after {\n content: \"\";\n display: table;\n clear: both;\n}\n\n/* Responsive layout - makes the two columns stack on top of each other instead of next to each other */\n@media screen and (max-width: 600px) {\n .mbd-column {\n width: 100%;\n }\n}\n\u003c/style\u003e\nTo unlock your Metrobank Credit Card:\n\n1.\tLog in to the Metrobank App.\n\n2.\tSelect the credit card you wish to unlock \n\t\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741766249-10-1-3a-cc-locked-edited.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n3.\tOn the credit card overview, toggle the âLockedâ button.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741766007-10-1-2-b-confirmation.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n4.\tTap âYes, unlock card nowâ to proceed.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741765893-verification-face-id2.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n5.\tAuthenticate using AppKey.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741765893-appkey-device-success.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n*Note: If you have not yet enabled AppKey, enter your 6-digit passcode and the SMS OTP sent to your registered mobile number.*\n\nThatâs it! Your credit card is now unlocked. You will receive SMS and email notifications confirming that your credit card has been successfully unlocked.\n"},{"__typename":"FaqItemV2Record","question":"I unlocked my card, but my transactions are still being rejected. What should I do?","answer":"Your transaction may be rejected due to any of the following reasons:\n\n* Insufficient credit limit\n*\tOverdue payment, causing your card to be blocked or suspended by Metrobank or the merchant\n\nIf your card
17is active and has enough available limit but still with declined transactions, you may call our Customer Service Hotline at (02) 88-700-700 or 1-800-1888-5775 for checking of your account. You can also send us an email at [email protected].\n"},{"__typename":"FaqItemV2Record","question":"I got an error message: âSomething went wrongâ when trying to lock/unlock my card. What should I do?","answer":"This may be due to a network issue. Ensure you have a stable internet connection, then try these troubleshooting steps:\n\n* Refresh your connection: \n\t\t1.\tRestart your modem/router (if on Wifi) \n\t\t2.\tToggle Airplane mode on and off (if using mobile data). \n\t\t3.\tRestart your mobile device \n\n* For iPhone users: Go to Settings and enable âBackground App Refreshâ for Metrobank App.\n\n* For Android users, try to clear your app cache: \n\t\t1.\tLog out from the Metrobank App. \n\t\t2.\tGo to your deviceâs Settings. \n\t\t3.\tTap âApplicationsâ and select âMetrobank App.â \n\t\t4.\tTap âStorage.â \n\t\t5.\tTap âClear Cache.â \n\t\t6.\tLog in again on the app. \n\n*\tUninstall and reinstall the app.\n"}]},{"__typename":"FaqTopicRecord","name":"Checkbook - Metrobank App","displayName":"Checkbook","slug":"/checkbook-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"How can I order checkbook/s through the Metrobank App? ","answer":"\u003cstyle\u003e\n* {\n box-sizing: border-box;\n}\n\n/* Create two equal columns that floats next to each other */\n.mbd-column {\n float: left;\n width: 30%;\n}\n\n/* Clear floats after the columns */\n.mbd-row:after {\n content: \"\";\n display: table;\n clear: both;\n}\n\n/* Responsive layout - makes the two columns stack on top of each other instead of next to each other */\n@media screen and (max-width: 600px) {\n .mbd-column {\n width: 100%;\n }\n}\n\u003c/style\u003e\n\nTo order checkbook/s through the Metrobank App: \n\n\n1. Log in to your Metrobank App account and select 'Checkbook Order'.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1747274143-image00001.jpeg\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n\n2. Fill out the Checkbook Order form, then click âNext.â \n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1747274147-image00004.jpeg\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n3. Review your details and tap âConfirmâ to proceed. \n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1747274143-image00003.jpeg\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n4. Authenticate using AppKey and thatâs it! Your checkbook order is submitted.\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1741587324-3-4-authenticate-using-appkey.png\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e\n\n\u003cdiv class=\"mbd-row\"\u003e\n\u003cdiv class=\"mbd-column\"\u003e\n\u003cimg src=\"https://web-assets.metrobank.com.ph/1747274143-image00002.jpeg\"\u003e\n\u003c/div\u003e \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u003c/div\u003e\n\u003c/br\u003e"},{"__typename":"FaqItemV2Record","question":"Can I assign a savings account to be debited for an order checkbook transaction? ","answer":"No. The transaction is debited from the checking account you are ordering for. "},{"__typename":"FaqItemV2Record","question":"Can I order a checkbook using Metrobank Online? ","answer":"Yes, you can order checkbook via Metrobank Online and Metrobank App."},{"__typename":"FaqItemV2Record","question":"How many checkbooks can I order online?","answer":"You can order up to
17nine (9) checkbooks per transaction per day. "},{"__typename":"FaqItemV2Record","question":"How much is the fee to order a checkbook? ","answer":"The fee is PHP 250 per checkbook and will be debited from your checking account immediately. "},{"__typename":"FaqItemV2Record","question":"Where can I claim the checkbook/s ordered online? ","answer":"You may pick up your checkbook/s at your branch of account and just bring valid government issued ID."},{"__typename":"FaqItemV2Record","question":"When can I claim my order checkbook/s? ","answer":"You may claim it in within 2 to 3 weeks after placing a successful order via the app. "},{"__typename":"FaqItemV2Record","question":"How can I know status of my request? ","answer":"You can check the availability of your checkbook request on your branch of account. "},{"__typename":"FaqItemV2Record","question":"Can I cancel my order checkbook request online? ","answer":"Unfortunately, you cannot cancel the checkbook order request once payment has been made. But you can still cancel your scheduled checkbook requests. "}]},{"__typename":"FaqTopicRecord","name":"Card Delivery Status","displayName":"Card Delivery Status","slug":"/card-delivery-status","items":[{"__typename":"FaqItemV2Record","question":"What is Card Delivery Status in Metrobank App?","answer":"This feature allows clients to view their credit card delivery status in the Metrobank App, once the client received the delivery reference number via SMS. "},{"__typename":"FaqItemV2Record","question":"Can I use card delivery status on Metrobank Online?","answer":"No, card delivery status is currently available on Metrobank App only. Download and sign-up in the app to enjoy this feature. "},{"__typename":"FaqItemV2Record","question":"How will I check my card delivery status in Metrobank App?","answer":"\u003cp\u003e3.1 On the Log in page, click the Card Application and Delivery, then select Delivery Status\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563258-1.png\" width=\"399\" height=\"709\"\u003e\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563258-2.png\" width=\"395\" height=\"702\"\u003e\u003cbr\u003e\u003cbr\u003e3.2 Input the 14 -digit delivery reference number you received via SMS, official SMS sender is MCC.\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563257-3.png\" width=\"398\" height=\"708\"\u003e\u003cbr\u003e\u003cbr\u003e\u0026nbsp;3.3 The ff: status will be viewable Client\u0026rsquo;s card is with the courier pending for delivery\u003cbr\u003e\u003cbr\u003e\u0026nbsp;\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563257-4.png\" width=\"398\" height=\"707\"\u003e\u003cbr\u003e\u003cbr\u003eClient\u0026rsquo;s card was successfully delivered to client\u0026rsquo;s nominated address\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563258-5.png\" width=\"399\" height=\"709\"\u003e\u003cbr\u003eInvalid Reference No. \u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563257-6.png\" width=\"400\" height=\"712\"\u003e\u003cbr\u003e\u003cbr\u003e\u0026nbsp;Unsuccessful delivery of card to client\u0026rsquo;s nominated address\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1752563257-7.png\" width=\"399\" height=\"709\"\u003e\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I install the Metrobank App on multiple devices?\u003c/p\u003e","answer":"Yes. Just register your new device and enter the verification codes sent to your registered mobile number and email address."},{"__typename":"FaqItemV2Record","question":"I did not receive an SMS regarding the 14-digit delivery reference number. How can I get this? ","answer":"I did not receive an SMS regarding the 14-digit delivery reference number. How can I get this? "},{"__typename":"FaqItemV2Record","question":"What should I do after too many wrong attempts entering a 14-digit reference number? ","answer":"You may retry after 30 minutes. "}]},{"__typename":"FaqTopicRecord","name":"QR Ph Transactions - Metrobank App","displayName":"QR Ph Transactions","slug":"/qr-ph-transactions-metrobank-app","items":[{"__typename":"FaqItemV2Record","question":"What is QR Ph?","answer":"QR Ph is the Philippines' official QR code standard. It's a quick, contactless, and secure way to pay, send, and receive money between different banks and e-money accounts in the country."},{"__typename":"FaqItemV2Record","question":"What is QR Code payments for merchants?","answer":"**QR Code** payment is a secure, contactless way for customers to pay for goods and services. A customer simply scans a merchant's unique QR code with their phone, and the payment is instantly credited to the merchant's account. To know if a merchant accepts this payment method, just look for the **QR Ph logo**."},{"__typename":"FaqItemV2Record","question":"Is paying with QR Ph secure?","answer":"Yes, it's very secure. Transactions are encrypted and authenticated, so your payment data is safely transferred between your Metrobank App and the merchant's account."},{"__typename":"FaqItemV2Record","question":"How do I know if a merchant accepts QR Ph?","answer":"Just look for the official QR Ph logo in the middle of their QR code. This means they are a QR Ph Participant and can accept payments from your Metrobank App."},{"__typename":"FaqItemV2Record","question":"Can I pay merchants via QR Ph using the Metrobank App?","answer":"Yes. Person-to-Merchant (P2M) payment is now available on the Metrobank App. Merchants with QR Ph signage can accommodate contactless payment via the Metrobank App. Download or update the app via Google Play Store, Apple App Store, or Huawei AppGallery."},{"__typename":"FaqItemV2Record","question":"How can I pay merchants via QR Ph using the Metrobank App?","answer":"Just follow the steps below:\n\n1. Tap âQR Codeâ on the lower dashboard menu. \
17n\t\n\n2. Tap âScan or Upload QR Codeâ. \n\t\n\n3. Scan or upload the Merchantâs QR Ph Code to proceed. \n\t\n\n4. Fill out the following information on and then tap âNextâ: \n\n\ta. Source Account \n\t\n\n\tb. Amount (for static QR) \n\n5. Review the transaction details then tap âConfirmâ \n6. Authenticate the transaction using AppKey. \n\t \n\nNote: Use your six-digit passcode and SMS One-Time Password (OTP) if you are not yet AppKey-enabled.\n\nYou will instantly receive SMS and email confirmation that your transaction is successful or failed.\n\n\n\n"},{"__typename":"FaqItemV2Record","question":"Are there fees for using QR Ph?","answer":"No, paying merchants via QR Ph is free."},{"__typename":"FaqItemV2Record","question":"Whatâs the transaction limit of payment via QR Ph?","answer":"You can pay up to PHP 50,000 per transaction, per day."},{"__typename":"FaqItemV2Record","question":"How long does it take for the merchant to re
17ceive the payment?","answer":"QR Ph uses InstaPay facility, so your merchant receives your payment in real time."},{"__typename":"FaqItemV2Record","question":"Can I cancel my QR Ph payment to merchant?","answer":"No. Once authorized, all transactions via QR Ph are final. The funds are debited from your account and credited to the merchant in real time."},{"__typename":"FaqItemV2Record","question":"What is âstatic QRâ and âdynamic QRâ?","answer":"- Static QR: You scan and manually enter the amount to be paid. \n\n- Dynamic QR: The merchant generates a unique QR code for your purchase, and the amount is already filled in for you."},{"__typename":"FaqItemV2Record","question":"Can I use a foreign currency or credit card to pay with QR Ph?","answer":"- Foreign Currency: No, QR Ph payments can only be made using an active Philippine peso account. \n\n- Credit Card: This feature is not yet available, but we are working to make it an option in the future. "},{"__typename":"FaqItemV2Record","question":"Can I save a merchant or schedule a payment?","answer":"-
17Saving a Merchant: You cannot save merchants as a \"contact\" after a QR Ph transaction.\n\n- Scheduling Payments: QR Ph is designed for single, real-time transactions, so you cannot schedule a payment for a later date."},{"__typename":"FaqItemV2Record","question":"What should I do if my payment fails?","answer":"The amount will be auto reversed or credited back in real time, then you can retry the transaction. Otherwise, please wait within three (3) banking days for the amount to be credited back to your account. \n\nFor assistance, you may call our Customer Service Hotline at (02) 88-700-700 or 1-800-1888-5775 to check your account. You can also send us an email at [email protected]."}]},{"__typename":"FaqTopicRecord","name":"Metrobank AppKey","displayName":"Metrobank AppKey","slug":"/metrobank-appkey","items":[{"__typename":"FaqItemV2Record","question":"What is Metrobank AppKey? ","answer":"The Metrobank AppKey is an enhanced security feature on the Metrobank App that lets you authenticate your online transactions either with a biometrics or your passcode.\nEnable your phone biometrics to use the AppKey.\n\nPlease ensure youâre connected to wi-fi or mobile data to use AppKey."},{"__typename":"FaqItemV2Record","question":"How do I activate Metrobank AppKey?","answer":"Learn how to activate AppKey by watching this video:\n\n\u003ciframe width=\"400\" height=\"200\" src=\"https://www.youtube.com/embed/kDNgLxNaL8s?si=Xq-uk7xt5SldRDm9\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen\u003e\u003c/iframe\u003e\u003cbr\u003e\n\n1. After Login, tap \"Enhance security with AppKey\"\n2. Enter your passcode and SMS OTP for verification\n3. Tap \"Yes, enable biometrics,\" and authenticate via Face ID or fingerprint scan\n\nAnother way to activate is thru settings. \n\n1.\tAfter Login, select Settings\n2.\tTap AppKey and Passcode \n3.\tToggle the button to enable AppKey\n\nAppKey will be active in 24 hours for enhanced security. In the meantime, you may continue transacting with your current authentication."},{"__typename":"FaqItemV2Record","question":"When do I use AppKey? ","answer":"\u003cp\u003eUse your AppKey to authenticate all Metrobank App and Online transactions, such as sending money, paying bills, and similar activities.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIt will be the default authentication for certain online credit card transactions, in place of the usual SMS OTP, as an added security layer to help protect against fraud and unauthorized access.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"Can I activate AppKey in another device?","answer":"Yes you can, but you will be deactivated on your current appkey device and wonât be able to approve your transactions. \n\nTo change your AppKey device, tap âUse as AppKey device.â\n\nSimply tap the push notification sent to your AppKey device to proceed with changing your AppKey device.\n\nYou have to activate your AppKey on your new device."},{"__typename":"FaqItemV2Record","question":"What will happen if I use a different device to access my online account?","answer":"A notification will be sent to your AppKey device and approval from it is required before you can proceed with online transactions using other devices."},{"__typename":"FaqItemV2Record","question":"What should I do if I lost my AppKey Device? ","answer":"For your security, immediately block any potential access to your lost device:\n \n1. Call our Contact Center at (02) 88-700-700 to disable your online banking access.\n2. Immediately contact your telco provider to block your SIM card.\n3. Change the passwords to your online accounts, email, and social media.\n4. If possible, lock your phone or erase its data remotely\n\nYou can activate AppKey on your new device: \n\n1. Login and tap âUse as AppKey device.â\n2. Tap âI cannot access my AppKey deviceâ then âContinueâ\n3. Click âEnableâ and input your passcode.\n4. Verify via OTPs then Enable Biometrics"},{"__typename":"FaqItemV2Record","question":"How do I deactivate my AppKey?","answer":"While we recommend keeping your AppKey activated for maximum security, you can deactivate it if necessary.\n \nHere's how:\n\n1. On the Metrobank App, go to Settings \n2. Choose âAppKey and Passcodeâ \n3. Toggle off \"Biometrics for AppKey\"\n \nPlease note: Your AppKey will automatically deactivate if you perform any of the following actions:\n\n* Uninstall the Metrobank App\n* Change or reset your passcode\n* Add, update, or delete the enrolled biometrics or Face ID on your device\n* Request deactivation through our Contact Center"},{"__typename":"FaqItemV2Record","question":"What should I do if my AppKey gets deactivated?","answer":"Simply login to your device and activate your AppKey."},{"__typename":"FaqItemV2Record","question":"Can I enable/disable FaceID / fingerprint scan in AppKey anytime?","answer":"Yes, you may go to Settings \u003e AppKey and Passcode \u003e toggle the switch"},{"__typename":"FaqItemV2Record","question":"Who do I contact for any concerns on AppKey?","answer":"For inquiries, you may call our Metrobank Contact Center at (02) 88-700-700, or our domestic toll-free number at 1-800-1888-5775, or send an e-mail to [email protected]"}]},{"__typename":"FaqTopicRecord","name":"Cooling Off Period","displayName":"Cooling Off Period","slug":"/cooling-off-period","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is a Cooling Off Period?\u003c/p\u003e","answer":"\u003cp\u003eA Cooling Off Period is a temporary waiting period that may apply to your account under certain circumstances. During this time, some financial transactions may be temporarily unavailable. This is part of Metrobank's efforts to help protect customers and support regulatory requirements like BSPâs Anti-Financial Account Scamming Act (AFASA) Republic Act No. 12010.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow does a Cooling Off Period work?\u003c/p\u003e","answer":"\u003cp\u003eA Cooling Off Period is designed to provide an additional layer of protection for customers and their accounts. Selected transactions may be restricted from use if a Cooling Off Period applies. During this time, you may be unable to select the source account or proceed with the transaction.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eA notification will appear on screen, and you will also receive notifications indicating the duration. Transactions can resume once the Cooling Off Period ends.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1783049484-afasa-faq-coolingperiod-3.png\"\u003e\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat transactions will trigger a Cooling Off Period?\u003c/p\u003e","answer":"\u003cp\u003eTransactions that trigger C
17ooling Off Period are those related to important account and device changes.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I know if my account is under a Cooling Off Period?\u003c/p\u003e","answer":"\u003cp\u003eYou will be notified through the Metrobank App, Metrobank Online, or other bank notifications when a cooling off period is applied to your account.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1783049484-afasa-faq-coolingperiod-1.png\"\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e*Sample notification through the Metrobank App.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cimg src=\"https://web-assets.metrobank.com.ph/1783049484-afasa-faq-coolingperiod-2.png\"\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e*Sample notification through the Metrobank Online website.\u003c/em\u003e\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow long is the Cooling Off Period duration?\u003c/p\u003e","answer":"\u003cp\u003eThe duration of the applicable Cooling-Off Period will be communicated to you through the Metrobank App or Online Site, or through other official bank notifications.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I still access my account during the Cooling Off Period?\u003c/p\u003e","answer":"\u003cp\u003eYes. You may continue to access your account and use available banking services during the Cooling-Off Period. Please note that certain outgoing financial transactions, such as fund transfers and bill payments, will be temporarily restricted.\u003c/p\u003e\n\u003cp\u003eAll incoming transactions, and transactions done outside of the Metrobank App or Online site will still push through.\u003c/p\u003e\n\u003cp\u003eNon-financial transactions can still proceed while under Cooling Off Period such as credit card activation, lost credit card reporting, etc.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan you perform different transactions that will trigger a Cooling Off Period?\u003c/p\u003e","answer":"\u003cp\u003eYes. When multiple transactions trigger a Cooling-Off Period, the longest applicable duration will apply.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan the Cooling Off Period be shortened or removed?\u003c/p\u003e","answer":"\u003cp\u003eNo. The Cooling Off Period is a standard control that cannot be shortened, waived, or bypassed. Affected services will automatically become available once the period has ended.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003e\u003cspan\u003eWhat should I do if I need assistance?\u003c/span\u003e\u003c/p\u003e","answer":"\u003cp\u003eIf you have questions or need assistance, please contact Metrobank through our official customer service channels.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Geolocation Monitoring","displayName":"Geolocation Monitoring","slug":"/geolocation-monitoring","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is Geolocation Monitoring?\u003c/p\u003e","answer":"\u003cp\u003eIn compliance with BSPâs Anti-Financial Account Scamming Act (AFASA) (Republic Act 12010), Geolocation Monitoring is a security feature that checks your deviceâs location when you make transactions on the Metrobank App, helping confirm itâs really you.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhy is this feature important?\u003c/p\u003e","answer":"\u003cp\u003eGeolocation monitoring provides an additional layer of security by validating whether your device location is consistent with the transaction being performed. It enhances fraud detection, improves customer experience, and strengthens compliance with BSP AFASA requirements.\u003c/p\u003e\n\u003cp\u003eThis helps keep your account safe by:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDetecting unusual or suspicious activity\u003c/li\u003e\n\u003cli\u003ePreventing unauthorized access\u003c/li\u003e\n\u003cli\u003eProtecting your funds and personal information\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill this affect how I use Metrobank App? \u0026nbsp;\u003c/p\u003e","answer":"\u003cp\u003eNo. You can continue using Metrobank App as usual. Allowing the App to access your location simply enables real-time fraud protection and more accurate security checks, helping ensure that only you can access your account wherever you are. \u
170026nbsp; \u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDoes Metrobank track my location all the time?\u003c/p\u003e","answer":"\u003cp\u003eNo. We do not continuously track your location. \u0026nbsp;Itâs checked only when you log in or make a transaction, to help detect unusual or suspicious activity.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat happens if I donât allow Metrobank App to access my location?\u003c/p\u003e","answer":"\u003cp\u003eIf you choose not to allow location access, you will not benefit from the additional layer of security for your account and transaction.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow can I enable or disable location services on my device?\u003c/p\u003e","answer":"\u003cp\u003eYou can enable or disable location services through your device settings by looking for the location permissions for Metrobank App. \u0026nbsp;Steps may vary depending on your device.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill my transaction be blocked if my location appears unusual?\u003c/p\u003e","answer":"\u003cp\u003eYour transaction may be blocked if your location appears unusual, as this may be flagged as potential security risk.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003e\u003cspan\u003eDoes Geolocation Monitoring work when I am traveling?\u003c/span\u003e\u003c/p\u003e","answer":"\u003cp\u003eYes. As long as you share your location, this feature will work even when you travel.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat should I do if my transaction gets blocked because of my location?\u003c/p\u003e","answer":"\u003cp\u003eIf you are traveling or using a secure network and still cannot proceed, please contact Metrobank Customer Service immediately at (+632) 88 700 700 for assistance.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDo I need to notify Metrobank before I travel to another province or country?\u003c/p\u003e","answer":"\u003cp\u003eNo notification is needed for most trips! Our smart system recognizes a wide list of secure locations to keep your banking seamless.\u0026nbsp;\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Money Lock","displayName":"Money Lock","slug":"/money-lock","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is Money Lock?\u003c/p\u003e","answer":"\u003cp\u003eMoney Lock is a security feature available in the Metrobank App that allows you to âlockâ part of your available balance. Funds that are locked cannot be used for transfers, withdrawals, or payments until you unlock them, helping protect your money from unauthorized transactions.\u003c/p\u003e\n\u003cp\u003eMoney Lock helps add an extra layer of protection to your account by:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eReducing risk of unauthorized withdrawals or transfers\u003c/li\u003e\n\u003cli\u003eSafeguarding your accounts in case your account is ever compromised\u003c/li\u003e\n\u003cli\u003eGiving you better control over how much money is accessible at any time\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow does Money Lock work?\u003c/p\u003e","answer":"\u003cp\u003eMoney Lock allows you to lock part of your available balance for added security. Locked funds are temporarily unavailable for transactions until unlocked.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eAre all my enrolled accounts eligible for Money lock?\u003c/p\u003e","answer":"\u003cp\u003eNo. You may only use your deposit accounts and prepaid cards to do Money Lock\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow to lock my money?\u003c/p\u003e","answer":"\u003cp\u003eTo activate:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to Metrobank App\u003c/li\u003e\n\u003cli\u003eOn the dashboard, tap the account you want to lock funds in\u003c/li\u003e\n\u003cli\u003eSelect âMoney Lockâ icon\u003c/li\u003e\n\u003cli\u003eEnter the amount you wish to lock in increments of 100 (in your accountâs currency)\u003c/li\u003e\n\u003cli\u003eConfirm the details of the Money Lock transaction\u003c/li\u003e\n\u003cli\u003eAgree to the terms and conditions\u003c/li\u003e\n\u003c/ol\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I change the locked amount?\u003c/p\u003e","answer":"\u003cp\u003eYes. You may adjust your locked funds anytime using the Metrobank App. Simply select your account and enter the amount you want to lock or release.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I unlock my funds?\u003c/p\u003e","answer":"\u003cp\u003eTo unlock funds:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to Metrobank App\u003c/li\u003e\n\u003cli\u003eOn the dashboard, tap the account you want to unlock funds in\u003c/li\u003e\n\u003cli\u003eSelect âMoney Lockâ icon\u003c/li\u003e\n\u003cli\u003eSelect âUnlock Fundsâ button\u003c/li\u003e\n\u003cli\u003eEnter the amount you want to unlock in increments of 100 (in your accountâs currency)\u003c/li\u003e\n\u003cli\u003eConfirm the details of the transaction\u003c/li\u003e\n\u003cli\u003eAgree to the terms and conditions\u003c/li\u003e\n\u003cli\u003eEnter your passcode or authenticate via Appkey\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eOnce unlocked, the funds become immediately available for transactions.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill I still earn interest in locked funds?\u003c/p\u003e","answer":"\u003cp\u003eYes. Locked funds remain part of your account balance and will continue to earn interest based on your account terms and conditions.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat happens if my transaction amount exceeds my available balance?\u003c/p\u003e","answer":"\u003cp\u003eAll financial transactions must be within your available balance. Make sure you have enough unlocked balance to complete your transactions.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat happens if I uninstall or change my phone?\u003c/p\u003e","answer":"\u003cp\u003eNo worries! \u0026nbsp;Your locked funds will remain restricted from any financial transactions even when you log in on a new device.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I use Metrobank Online Site to lock and unlock?\u003c/p\u003e","answer":"\u003cp\u003eNo. Money Lock is only available in the Metrobank App. However, you can view your locked balance on the Metrobank Online site.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIs there a limit on the number of times I can lock and unlock my funds?\u003c/p\u003e","answer":"\u003cp\u003eNo, there is no limit.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I still perform transactions at branches or ATMs to do Fund Transfers or Cash withdrawals?\u003c/p\u003e","answer":"\u003cp\u003eYes. You may continue transacting at branches and ATMs. However, only your available balance can be used, as locked funds are not accessible for these transactions.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat happens to my auto-debit arrangements (ADA) or scheduled bills if my funds are locked?\u003c/p\u003e","answer":"\u003cp\u003eScheduled payments will not push through if you do not have enough unlocked balance. To avoid failed payments, unlock sufficient funds before the payment date.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill the checks that I issued still clear if the funds are locked?\u003c/p\u003e","answer":"\u003cp\u003eNo. Checks may not clear if your unlocked balance is not enough. Always maintain enough unlocked funds to cover issued checks.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I use Money Lock on a joint account?\u003c/p\u003e","answer":"\u003cp\u003eMoney Lock is not available for joint accounts that require approval from all account holders. For joint accounts where either account holder can transact independently, any account holder with Metrobank App access can lock or unlock funds, and changes will apply to both account holders.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Payee Verification (Intrabank)","displayName":"Payee Verification (Intrabank)","slug":"/payee-verification-intrabank","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat is Payee Verification?\u003c/p\u003e","answer":"\u003cp\u003e\u003cstrong\u003ePayee Verification\u003c/strong\u003e is a safety feature designed to help ensure youâre sending money to the correct Metrobank account. Before completing your transfer, youâll see a masked version of the recipientâs account name, allowing you to verify that it matches the person or account you intend to pay.\u003c/p\u003e\n\u003cp\u003eThis feature helps protect you from:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSending money to the wrong account\u003c/li\u003e\n\u003cli\u003eFraud or scams\u003c/li\u003e\n\u003cli\u003eTyping errors when entering account numbers\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWhen you enter a Metrobank account number in your transfer:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eThe system checks the account details.\u003c/li\u003e\n\u003cli\u003eThe masked version of the recipient's account name will be displayed.\u003c/li\u003e\n\u003cli\u003eYou review the details before confirming your transaction.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eYou will typically see:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe \u003cstrong\u003emasked version of the recipient account name\u0026nbsp;\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ctable border=\"1\" style=\"border-collapse: collapse;\"\u003e\u003ccolgroup\u003e\u003ccol style=\"width: 50%;\"\u003e\u003ccol style=\"width: 50%;\"\u003e\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eUnmasked version\u003c/td\u003e\n\u003ctd\u003eChristopher Santos Adame\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMasked version\u003c/td\u003e\n\u003ctd\u003eCh
17********r S***** A.\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003eFor security and privacy, limited details are shown to prevent misuse.\u003c/p\u003e\n\u003cp\u003eFor joint accounts, only the principal account holderâs name will be masked and displayed. \u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003e\u003cspan\u003eWhat should I do if the name shown does not match my intended recipient? \u0026nbsp;Can I still proceed?\u003c/span\u003e\u003c/p\u003e","answer":"\u003cp\u003eIf the name clearly doesn't match your intended recipient, do not proceed. Double check the account number and confirm the details with your recipient before trying again.\u003c/p\u003e\n\u003cp\u003eWe strongly recommend ensuring the details match, as transfers will be processed based on the information provided.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003e\u003cspan\u003eDoes Payee Verification guarantee that the recipient is legitimate?\u003c/span\u003e\u003c/p\u003e","answer":"\u003cp\u003eNo. Payee Verification only confirms the recipient's account name. It does \u003cstrong\u003enot guarantee\u003c/strong\u003e that the account belongs to a trusted or legitimate person or business. For your security, always verify the recipientâs account details before completing the transaction.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat if the account name has a typo or appears different from what I expect?\u003c/p\u003e","answer":"\u003cp\u003eMinor differences (e.g., abbreviations, spacing, middle names, or masking) are normal and do not necessarily indicate an incorrect account. If the name is generally consistent but you are unsure, please confirm with your recipient before proceeding. If it appears to belong to a completely different person, do not proceed with the transfer and treat it as a mismatch.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I use Payee Verification?\u003c/p\u003e","answer":"\u003cp\u003eYou can use Payee Verification when sending money to a Metrobank account through:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSend Money\u003c/li\u003e\n\u003cli\u003eCash2Go\u003c/li\u003e\n\u003cli\u003ePayNow\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eVia the Metrobank App and Online site. For transfers to other banks via InstaPay or PESONet, please double-check the account or mobile number carefully before sending.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat should I do when I see the account name?\u003c/p\u003e","answer":"\u003cp\u003eCheck the displayed name and make sure it matches the person or business you want to pay.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhy can't I see the full name?\u003c/p\u003e","answer":"\u003cp\u003eTo help protect customer privacy, only part of the account name is displayed.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow can I protect myself from scams?\u003c/p\u003e","answer":"\u003cp\u003eBefore sending money:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure you know the recipient.\u003c/li\u003e\n\u003cli\u003eCheck the displayed name carefully.\u003c/li\u003e\n\u003cli\u003eBe careful of urgent or unexpected payment requests.\u003c/li\u003e\n\u003cli\u003eIf something doesn't feel right, don't proceed.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRemember\u003c/strong\u003e: When in doubt, stop and verify before you send money.\u003c/p\u003e"}]},{"__typename":"FaqTopicRecord","name":"Apple Pay","displayName":"Apple Pay","slug":"/apple-pay","items":[{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhich Metrobank cards can I add to Apple Wallet?\u003c/p\u003e","answer":"\u003cp\u003eYou can add eligible Metrobank credit, debit, and prepaid cards to Apple Wallet, including eligible physical cards and both primary and supplementary cards.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat do I need to add my Metrobank card to Apple Wallet?\u0026nbsp;\u003c/p\u003e","answer":"\u003cp\u003eBefore adding your card, make sure:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou have an eligible Metrobank credit, debit or prepaid card.\u003c/li\u003e\n\u003cli\u003eYour registered mobile number can receive Metrobank one-time passwords (OTPs).\u003c/li\u003e\n\u003cli\u003eYour card
17is active and in good standing.\u003c/li\u003e\n\u003cli\u003eYou're using a compatible Apple device.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDoes Metrobank charge a fee for using Apple Pay?\u003c/p\u003e","answer":"\u003cp\u003eNo. Metrobank does not charge any fee for adding your card to Apple Wallet or for making purchases with Apple Pay.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I add my Metrobank card to Apple Wallet?\u003c/p\u003e","answer":"\u003cp\u003eYou can add your card through either of these methods:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eUsing the Metrobank App\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to the Metrobank App.\u003c/li\u003e\n\u003cli\u003eTap Apple Pay.\u003c/li\u003e\n\u003cli\u003eSelect the eligible card you'd like to add.\u003c/li\u003e\n\u003cli\u003eTap Add to Apple Wallet and follow the onscreen instructions. \u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eUsing Apple Wallet\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eOpen the Wallet app on your iPhone.\u003c/li\u003e\n\u003cli\u003eTap the '+' button.\u003c/li\u003e\n\u003cli\u003eScan your card or enter your card details.\u003c/li\u003e\n\u003cli\u003eFollow the onscreen instructions to complete the setup.\u003c/li\u003e\n\u003c/ol\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhich devices work with Apple Pay?\u003c/p\u003e","answer":"\u003cp\u003eApple Pay requires an iPhone 6 or later with iOS 12.5.2 or later. It is also available on Apple Watch Series 3 or later with watchOS 9.0 or later. The Apple Watch must be paired with an iPhone 8 or later. Features are subject to change. For the latest list of supported devices, visit Apple's support page.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I know my card was added successfully?\u003c/p\u003e","answer":"\u003cp\u003eYour card has been added successfully when:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour card artwork appears in Apple Wallet.\u003c/li\u003e\n\u003cli\u003eYou receive a confirmation from Metrobank via SMS or app notification.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat if I don't have an eligible Metrobank card?\u003c/p\u003e","answer":"\u003cp\u003eYou'll need an eligible Metrobank credit, debit, or prepaid card to use Apple Pay. Visit the Metrobank App or the Metrobank website to explore available card options and apply for one.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhy can't I add my card to Apple Wallet?\u003c/p\u003e","answer":"\u003cp\u003eCommon reasons include:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe card information entered is incorrect.\u003c/li\u003e\n\u003cli\u003eYour card is inactive, locked, expired, or not eligible.\u003c/li\u003e\n\u003cli\u003eYour Apple device isn't compatible or isn't running a supported operating system.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat should I do if my card wasn't added successfully?\u003c/p\u003e","answer":"\u003cp\u003eIf your card was not added successfully, please verify that your card details are correct. If the issue persists, contact Metrobank Customer Service.\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhy did I receive a reminder to complete provisioning?\u003c/p\u003e","answer":"\u003cp\u003eThis means your card wasn't fully added to Apple Wallet. Simply continue the setup process to complete your card provisioning.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I remove my card from Apple Wallet?\u003c/p\u003e","answer":"\u003cul\u003e\n\u003cli\u003eOpen the Wallet app\u003c/li\u003e\n\u003cli\u003eSelect your card\u003c/li\u003e\n\u003cli\u003eTap the More button (â¢â¢â¢)\u003c/li\u003e\n\u003cli\u003eScroll down, and tap Remove Card.\u
17003c/li\u003e\n\u003c/ul\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I add my card again after removing it?\u003c/p\u003e","answer":"\u003cp\u003eYes. You can add your Metrobank card to Apple Wallet again at any time, provided your card remains eligible.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDoes removing my card from my iPhone also remove it from my Apple Watch?\u003c/p\u003e","answer":"\u003cp\u003eNo. Your iPhone and Apple Watch each have their own Apple Pay token, so you'll need to remove the card separately from each device.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat happens if my Apple Watch is no longer paired with my iPhone?\u003c/p\u003e","answer":"\u003cp\u003eThe cards added to Apple Pay on your Apple Watch will be removed when it is unpaired from your iPhone.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhere can I use Apple Pay?\u003c/p\u003e","answer":"\u003cp\u003eYou can use Apple Pay anywhere you see the Apple Pay or contactless payment symbol. You can also use it in participating apps and on supported websites.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eHow do I pay with Apple Pay?\u003c/p\u003e","answer":"\u003cp\u003eFor step-by-step instructions, visit Apple's support page for paying in stores, in apps, and online.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eDo I need to verify my payment?\u003c/p\u003e","answer":"\u003cp\u003eYes. Depending on your device settings, you'll authenticate your payment using Face ID, Touch ID, or your device passcode.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eIs there a transaction limit?\u003c/p\u003e","answer":"\u003cp\u003eApple Pay itself does not impose a transaction limit. However, merchant limits or your available credit or account balance may apply.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eMy phone showed 'Done' but the terminal said 'Declined'. What happened?\u003c/p\u003e","answer":"\u003cp\u003eThe 'Done' message indicates that Apple Pay attempted the transaction. Always refer to the merchant terminal or your Metrobank transaction history to confirm whether the payment was successful.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWill I be notified if my transaction is declined?\u003c/p\u003e","answer":"\u003cp\u003eYes. You may receive a Metrobank SMS or app notification for both successful and unsuccessful transactions, depending on your notification settings.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eWhat should I do if my device is lost or stolen?\u003c/p\u003e","answer":"\u003cp\u003eContact Metrobank's Customer Service immediately if your device is lost or stolen. You should also use Find My or sign in to iCloud.com/Find to mark your device as lost, which suspends Apple Pay on that device.\u0026nbsp;\u003c/p\u003e"},{"__typename":"FaqItemV2Record","question":"\u003cp\u003eCan I restore my cards after recovering my device?\u003c/p\u003e","answer":"\u003cp\u003eIf your device was marked as lost, simply unlock it and sign in with your Apple ID to reactivate your cards. If you erased your device, you'll need to add your cards to Apple Wallet again.\u003c/p\u003e"}]}]},{"__typename":"FaqSubcategoryRecord","name":"Metrobank Business Online Solution","slug":"/metrobank-business-online-solution","topics":[{"__typename":"FaqTopicRecord","name":"Signup/Login","displayName":"Signup/Login","slug":"/signup-login","items":[{"__typename":"FaqItemV2Record","question":"I did not receive the temporary password. I only have a temporary user ID. How do I sign in?","answer":"Generate a temporary password by clicking Forgot Password found on the Sign In page of Metrobank Business Online Solutions. Once you generate a temporary password, you can use it to sign in together with your temporary user ID sent to your registered email address."},{"__typename":"FaqItemV2Record","question":"I did not receive a temporary user ID. Where can I get it?","answer":"Contact your Implementation Officer so they can send it to you via email."},{"__typename":"FaqItemV2Record","question":"I have not received my temporary user ID and temporary password. How can I sign in?","answer":"Check if your name and email address are included in the System Administration Designation Form. If not, resubmit the form with your details and provide a scanned copy to your Implementation Officer."}]},{"__typename":"FaqTopicRecord","name":"Account Settings - MBOS","displayName":"Account Settings","slug":"/account-settings-mbos","items":[{"__typename":"FaqItemV2Record","question":"I am the only user. Can I have one user ID for all accounts?","answer":"No. A user that initiates a transaction cannot be the same one that authorizes it."},{"__typename":"FaqItemV2Record","question":"Since I hold various user IDs, can I have the same password for all? ","answer":"For your companyâs security, it is strongly recommended that each Metrobank Business Online Solutions account uses a different password."}]}]}]},"selectedSubcategory":{"__typename":"FaqSubcategoryRecord","name":"Metrobank Online"},"selectedTopic":{"__typename":"FaqTopicRecord","name":"Account Login \u0026 Security"},"quickSearchLabel":"","quickSearchItems":[]}],"externalLinkWarningTitle":"You are leaving the Metrobank website","externalLinkWarningDescription":"The link you clicked leads to an external website where\nour Terms and Conditions and Privacy Policy do not apply.\n\nWhen you click Proceed, the external website will open in\na new browser window or tab.","breadcrumbException":null,"faq
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