https://docs.heichat.net/static/js/async/1697.475c862f.js

1"use strict";(self.rspackChunkheichat_shopify_docs=self.rspackChunkheichat_shopify_docs||[]).push([["1697"],{4792(e,r,n){n.r(r),n.d(r,{default:()=>l});var o=n(2615),t=n(5756);function i(e){let r={a:"a",blockquote:"blockquote",h1:"h1",h2:"h2",li:"li",p:"p",strong:"strong",ul:"ul",...(0,t.R)(),...e.components};return(0,o.jsxs)(o.Fragment,{children:[(0,o.jsxs)(r.h1,{id:"pre-chat-form-now-available-collect-valuable-customer-information",children:[(0,o.jsx)(r.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#pre-chat-form-now-available-collect-valuable-customer-information",children:"#"}),"Pre-chat Form Now Available: Collect Valuable Customer Information!"]}),"\n",(0,o.jsxs)(r.blockquote,{children:["\n",(0,o.jsx)(r.p,{children:"2024-02-01"}),"\n"]}),"\n",(0,o.jsx)(r.p,{children:"We're thrilled to announce the release of the customizable pre-chat form feature - helping you collect valuable customer information before conversations begin!"}),"\n",(0,o.jsxs)(r.h2,{id:"key-benefits",children:[(0,o.jsx)(r.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#key-benefits",children:"#"}),"Key Benefits"]}),"\n",(0,o.jsxs)(r.ul,{children:["\n",(0,o.jsx)(r.li,{children:"Collect customer contact information for follow-up and marketing"}),"\n",(0,o.jsx)(r.li,{children:"Understand customer needs before the conversation starts"}),"\n",(0,o.jsx)(r.li,{children:"Route inquiries more effectively based on initial information"}),"\n",(0,o.jsx)(r.li,{children:"Personalize AI responses with customer-provided context"}),"\n"]}),"\n",(0,o.jsxs)(r.p,{children:[(0,o.jsx)(r.strong,{children:"Easy to Configure!"})," Visit Settings → Basic Settings to customize your pre-chat form fields and required information."]}),"\n",(0,o.jsxs)(r.p,{children:[(0,o.jsx)(r.strong,{children:"Pro Tip"}),": Keep your form concise to encourage completion while still gathering essential customer data."]}),"\n",(0,o.jsx)(r.p,{children:"This powerful feature helps you provide more personalized service while capturing valuable customer information for your business."})]})}function l(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{},{wrapper:r}={...(0,t.R)(),...e.components};return r?(0,o.jsx)(r,{...e,children:(0,o.jsx)(i,{...e})}):i(e)}l.__RSPRESS_PAGE_META={},l.__RSPRESS_PAGE_META["en%2Fguide%2Fupdates%2F2024-02-01-prechat-release.md"]={toc:[{id:"key-benefits",text:"Key Benefits",depth:2}],title:"Pre-chat Form Now Available: Collect Valuable Customer Information!",headingTitle:"Pre-chat Form Now Available: Collect Valuable Customer Information!",frontmatter:{}}}}]);