https://docs.heichat.net/static/js/async/1279.afc8a9cc.js

1"use strict";(self.rspackChunkheichat_shopify_docs=self.rspackChunkheichat_shopify_docs||[]).push([["1279"],{679(e,n,r){r.r(n),r.d(n,{default:()=>d});var i=r(2615),s=r(5756);function a(e){let n={a:"a",code:"code",h1:"h1",h2:"h2",h3:"h3",li:"li",ol:"ol",p:"p",ul:"ul",...(0,s.R)(),...e.components};return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsxs)(n.h1,{id:"knowledge-base",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#knowledge-base",children:"#"}),"Knowledge Base"]}),"\n",(0,i.jsxs)(n.p,{children:[(0,i.jsx)(n.code,{children:"Setup > Knowledge Base"})," is where you add store-specific knowledge that HeiChat cannot infer from Shopify products and policies alone."]}),"\n",(0,i.jsxs)(n.h2,{id:"the-two-parts-of-the-knowledge-area",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#the-two-parts-of-the-knowledge-area",children:"#"}),"The two parts of the knowledge area"]}),"\n",(0,i.jsx)(n.p,{children:"The Knowledge section usually includes:"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Knowledge Base"}),"\n",(0,i.jsx)(n.li,{children:"Knowledge Gaps"}),"\n"]}),"\n",(0,i.jsx)(n.p,{children:"Knowledge Base is where you add material. Knowledge Gaps shows where real conversations are still exposing missing coverage."}),"\n",(0,i.jsxs)(n.h2,{id:"add-knowledge-in-the-right-format",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#add-knowledge-in-the-right-format",children:"#"}),"Add knowledge in the right format"]}),"\n",(0,i.jsx)(n.p,{children:"HeiChat supports:"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"URL"}),"\n",(0,i.jsx)(n.li,{children:"PDF"}),"\n",(0,i.jsx)(n.li,{children:"TEXT FILE"}),"\n",(0,i.jsx)(n.li,{children:"PLAIN TEXT"}),"\n",(0,i.jsx)(n.li,{children:"Q&A"}),"\n"]}),"\n",(0,i.jsx)(n.p,{children:"Choose the format based on the source:"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Use URL for public help pages"}),"\n",(0,i.jsx)(n.li,{children:"Use PDF for manuals or policy documents"}),"\n",(0,i.jsx)(n.li,{children:"Use plain text for short answers"}),"\n",(0,i.jsx)(n.li,{children:"Use Q&A when multiple questions should map to one standard answer"}),"\n"]}),"\n",(0,i.jsxs)(n.h2,{id:"best-practices-for-each-content-type",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#best-practices-for-each-content-type",children:"#"}),"Best practices for each content type"]}),"\n",(0,i.jsxs)(n.h3,{id:"url",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#url",children:"#"}),"URL"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Only public pages can be learned."}),"\n",(0,i.jsx)(n.li,{children:"If the page changes later, update or re-add the entry manually."}),"\n"]}),"\n",(0,i.jsxs)(n.h3,{id:"pdf",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#pdf",children:"#"}),"PDF"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Large PDFs are split page by page."}),"\n",(0,i.jsx)(n.li,{children:"Plan your capacity accordingly because one PDF can create many entries."}),"\n"]}),"\n",(0,i.jsxs)(n.h3,{id:"plain-text",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#plain-text",children:"#"}),"PLAIN TEXT"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Best for short policies, campaign rules, or internal phrasing you want the AI to use."}),"\n"]}),"\n",(0,i.jsxs)(n.h3,{id:"qa",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#qa",children:"#"}),"Q&A"]}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Add several question variants for the same answer."}),"\n",(0,i.jsx)(n.li,{children:"Use product-type answers when a specific product should be recommended."}),"\n"]}),"\n",(0,i.jsxs)(n.h2,{id:"renew-policy",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#renew-policy",children:"#"}),"Renew Policy"]}),"\n",(0,i.jsxs)(n.p,{children:["Use ",(0,i.jsx)(n.code,{children:"Renew Policy"})," after editing Shopify policies such as shipping or refunds."]}),"\n",(0,i.jsx)(n.p,{children:"HeiChat does not automatically re-read those policies every time you change them."}),"\n",(0,i.jsxs)(n.h2,{id:"expiration-and-cleanup",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#expiration-and-cleanup",children:"#"}),"Expiration and cleanup"]}),"\n",(0,i.jsx)(n.p,{children:"Use expiration dates for temporary information such as:"}),"\n",(0,i.jsxs)(n.ul,{children:["\n",(0,i.jsx)(n.li,{children:"Seasonal promotions"}),"\n",(0,i.jsx)(n.li,{children:"Limited-time return rules"}),"\n",(0,i.jsx)(n.li,{children:"Event-specific instructions"}),"\n"]}),"\n",(0,i.jsx)(n.p,{children:"Regular cleanup matters because HeiChat relies on 

1saved snapshots, not live source updates."}),"\n",(0,i.jsxs)(n.h2,{id:"keep-improving-with-knowledge-gaps",children:[(0,i.jsx)(n.a,{className:"rp-header-anchor","aria-hidden":"true",href:"#keep-improving-with-knowledge-gaps",children:"#"}),"Keep improving with Knowledge Gaps"]}),"\n",(0,i.jsx)(n.p,{children:"Knowledge Gaps helps you improve coverage based on real conversations."}),"\n",(0,i.jsx)(n.p,{children:"Recommended loop:"}),"\n",(0,i.jsxs)(n.ol,{children:["\n",(0,i.jsx)(n.li,{children:"Review repeated gaps."}),"\n",(0,i.jsx)(n.li,{children:"Group similar questions."}),"\n",(0,i.jsx)(n.li,{children:"Add or update a knowledge entry."}),"\n",(0,i.jsx)(n.li,{children:"Mark the gap resolved."}),"\n"]}),"\n",(0,i.jsx)(n.p,{children:"This feedback loop is one of the most reliable ways to improve answer quality over time."})]})}function d(){let e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{},{wrapper:n}={...(0,s.R)(),...e.components};return n?(0,i.jsx)(n,{...e,children:(0,i.jsx)(a,{...e})}):a(e)}d.__RSPRESS_PAGE_META={},d.__RSPRESS_PAGE_META["en%2Fguide%2Fuser-guide%2Fsetup%2Fknowledge-base.md"]={toc:[{id:"the-two-parts-of-the-knowledge-area",text:"The two parts of the knowledge area",depth:2},{id:"add-knowledge-in-the-right-format",text:"Add knowledge in the right format",depth:2},{id:"best-practices-for-each-content-type",text:"Best practices for each content type",depth:2},{id:"url",text:"URL",depth:3},{id:"pdf",text:"PDF",depth:3},{id:"plain-text",text:"PLAIN TEXT",depth:3},{id:"qa",text:"Q&A",depth:3},{id:"renew-policy",text:"Renew Policy",depth:2},{id:"expiration-and-cleanup",text:"Expiration and cleanup",depth:2},{id:"keep-improving-with-knowledge-gaps",text:"Keep improving with Knowledge Gaps",depth:2}],title:"Knowledge Base",headingTitle:"Knowledge Base",frontmatter:{}}}}]);