1<!DOCTYPE html> 2<html data-html-server-rendered="true" lang="en" data-vue-tag="%7B%22lang%22:%7B%22ssr%22:%22en%22%7D%7D"> 3 <head> 4 <title>Terms of Service - Session Rewind</title><meta name="gridsome:hash" content="513ac1e9504f2caea659704f375445b7059d9e13"><meta data-vue-tag="ssr" charset="utf-8"><meta data-vue-tag="ssr" name="generator" content="Gridsome v0.7.23"><meta data-vue-tag="ssr" data-key="viewport" name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover"><meta data-vue-tag="ssr" data-key="format-detection" name="format-detection" content="telephone=no"><meta data-vue-tag="ssr" property="og:title" content="Session Rewind | Affordable Playback & Monitoring"><meta data-vue-tag="ssr" property="og:description" content="Accurately record every session and issue for just $14/month."><meta data-vue-tag="ssr" property="og:type" content="website"><meta data-vue-tag="ssr" property="og:url" content="https://sessionrewind.com"><meta data-vue-tag="ssr" property="og:image" content="https://sessionrewind.com/images/dashboard.png"><meta data-vue-tag="ssr" name="twitter:card" content="summary"><meta data-vue-tag="ssr" name="twitter:title" content="Session Rewind | Affordable Playback & Monitoring"><meta data-vue-tag="ssr" name="twitter:description" content="Accurately record every session and issue for just $14/month."><meta data-vue-tag="ssr" name="twitter:image" content="https://sessionrewind.com/images/dashboard.png"><meta data-vue-tag="ssr" name="twitter:image:alt" content="Dashboard screenshot"><meta data-vue-tag="ssr" data-key="description" name="description" content="Accurately record every session and issue for just $14/month."><link data-vue-tag="ssr" rel="icon" href="data:,"><link data-vue-tag="ssr" rel="icon" type="image/png" sizes="16x16" href="/assets/static/favicon.ce0531f.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="icon" type="image/png" sizes="32x32" href="/assets/static/favicon.ac8d93a.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="icon" type="image/png" sizes="96x96" href="/assets/static/favicon.b9532cc.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="apple-touch-icon" type="image/png" sizes="76x76" href="/assets/static/favicon.f22e9f3.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="apple-touch-icon" type="image/png" sizes="152x152" href="/assets/static/favicon.62d22cb.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="apple-touch-icon" type="image/png" sizes="120x120" href="/assets/static/favicon.1539b60.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="apple-touch-icon" type="image/png" sizes="167x167" href="/assets/static/favicon.dc0cdc5.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="apple-touch-icon" type="image/png" sizes="180x180" href="/assets/static/favicon.7b22250.c3969df22f13d0cb8e90e4fcc0571aa7.png"><link data-vue-tag="ssr" rel="stylesheet" href="https://fonts.googleapis.com/css?family=IBM+Plex+Sans:300,300i,400,500,600,700|Roboto:400,900&display=swap"><link rel="preload" href="/assets/css/0.styles.365c4792.css" as="style"><link rel="preload" href="/assets/js/app.819cec39.js" as="script"><link rel="preload" href="/assets/js/page--src--pages--terms-vue.af95fa37.js" as="script"><link rel="prefetch" href="/assets/js/page--src--pages--404-vue.6d10beae.js"><link rel="prefetch" href="/assets/js/page--src--pages--index-vue.1caf49ff.js"><link rel="prefetch" href="/assets/js/page--src--pages--privacy-vue.b59c5af0.js"><link rel="prefetch" href="/assets/js/page--src--pages--slack-vue.adbade63.js"><link rel="prefetch" href="/assets/js/page--src--pages--sub-processors-vue.9ee791ce.js"><link rel="prefetch" href="/assets/js/page--src--pages--support-vue.9bd2a797.js"><link rel="stylesheet" href="/assets/css/0.styles.365c4792.css"><noscript data-vue-tag="ssr"><style>.g-image--loading{display:none;}</style></noscript> 5 </head> 6 <body > 7 <div data-server-rendered="true" id="app" class="layout" data-v-46a44e73><header class="header"><div class="top"><a href="/" class="home-link active"><img alt="Session Rewind" src="data:image/svg+xml,%3csvg fill='none' viewBox='0 0 271 58' xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink'%3e%3cdefs%3e%3cfilter id='__svg-blur-0cf14ffbf158129e799fb393d2b876f2'%3e%3cfeGaussianBlur in='SourceGraphic' stdDeviation='40'/%3e%3c/filter%3e%3c/defs%3e%3cimage x='0' y='0' filter='url(%23__svg-blur-0cf14ffbf158129e799fb393d2b876f2)' width='271' height='58' xlink:href='data:image/svg%2bxml%3bbase64%2ciVBORw0KGgoAAAANSUhEUgAAAEAAAAAOCAYAAA
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7w, 271px" class="g-image g-image--lazy g-image--loading"><noscript><img src="/assets/static/sessionrewind.1c69fe3.7cd453d3b73a9dbeefb9be7ab69b298d.svg" class="g-image g-image--loaded" width="271" alt="Session Rewind"></noscript></a><div class="menu"><div class="menu-dropdown-wrapper integrations-menu hide-mobile"><span class="menu-dropdown-title menu-item">Features <span class="chevron-down">âº</span></span><div class="menu-dropdown"><a href="/#sessions">Session recordings</a><a href="/#heatmaps">Heatmaps</a><a href="/#issues">Issue monitoring</a><a href="/#dashboards">Dashboards</a></div></div><a href="/#integrations" class="menu-item hide-mobile">Integrations</a><a href="/#pricing" class="menu-item hide-mobile">Pricing</a><!----><a href="https://dash.sessionrewind.com/" class="login-button menu-item">Sign in</a><a href="https://dash.sessionrewind.com/register" class="signup-button menu-item">Get started free</a></div></div></header><div class="content-container legal-page" data-v-46a44e73><h3 data-v-46a44e73>Customer Terms</h3><p data-v-46a44e73>Effective Date: September 1, 2023</p><p data-v-46a44e73> 8 These Customer Terms and Conditions are entered into by and between Session Rewind Inc 9 ("<strong data-v-46a44e73>Session Rewind</strong>") 10 and the Customer identified in the applicable Order. By executing a Session Rewind proposal or other ordering 11 document which references these Terms, or completing Session Rewind's standard online ordering process 12 (each, an "<strong data-v-46a44e73>Order</strong>"), you or the entity you represent ("<strong data-v-46a44e73>Customer</strong>") agree to be bound 13 by and a party to these Terms (together with all Orders, this "<strong data-v-46a44e73>Agreement</strong>") to the exclusion of all 14 other terms. 15 </p><ol data-v-46a44e73><li data-v-46a44e73><strong data-v-46a44e73>DEFINITIONS</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Admin"</strong> means a Customer employee or authorized consultant who, with sufficient permissions, accesses 16 the Session Rewind Capabilities for the purposes of watching Sessions, accessing Visitor information 17 and other reporting features, and paying invoices for the Services. 18 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Session"</strong> means any type of recorded Visitor behavior used for individual or aggregate 19 analysis. 20 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Script"</strong> means the JavaScript code implemented on any website or webpage by Customer to record Sessions 21 of Visitors. 22 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Visitor"</strong> means a person who visits a Customer's website or webpage whose activity is 23 being recorded as part of a Session. 24 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Session Rewind Account"</strong> means an account created by an Admin for the Session Rewind 25 Capabilities that is linked with Customer. 26 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Session Rewind Capabilities"</strong> means Session Rewind's proprietary online technology, with which 27 Session Rewind provides the Recording Services to Visitors and the Services to Customer. 28 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Customer Data"</strong> means all information and data provided directly by Customer or collected directly 29 from Visitors by Session Rewind or its third-party service providers via the Session Rewind Capabilities, 30 which may include the following information: (a) contact information (first name, last name and 31 personal email address); and (b) custom metadata about the Visitor or Session. 32 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Data"</strong>
32 means, collectively, Customer Data and Usage Data.</span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Recording Services"</strong> means the services provided by Session Rewind to Visitors via the Session Rewind 33 Capabilities, which include, among other things, the ability to have part or all of their activity 34 recorded into Sessions for the purpose of optimizing Customer's online user experiences. 35 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Services"</strong> means the services described in an Order.</span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Stripe"</strong> means Stripe, Inc.</span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73> "Third-Party Products"</strong> means any third-party products provided with, integrated with, or 36 incorporated into the Platform. 37 </span></li><li data-v-46a44e73><span data-v-46a44e73><strong data-v-46a44e73>"Usage Data"</strong> means data and other information arising from the use of the Session Rewind 38 Capabilities, which may include, among other things, location, keystrokes, device type, 39 IP address, and pages visited. 40 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>SESSION REWIND'S RESPONSIBILITIES</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Services</u>. During the Subscription Period, Session Rewind will perform the Services for Customer.</span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Platform Availability; Session Rewind Capabilities and Recording Services</u>. During the Subscription 41 Period, Session Rewind will: (a) make available applicable portions of the Session Rewind Capabilities 42 to Visitors and Admins who have valid Session Rewind Accounts. 43 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Future Products and Services</u>. From time to time, Session Rewind may make additional products and 44 services, or additional features and functionality of existing products and services, available to its 45 customers, including Customer. Such additional products and services, or such additional features and 46 functionality, may be governed by additional terms and conditions, which Session Rewind will provide to 47 Customer at such time. 48 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Requested Modifications to the Order</u>. From time to time, Customer may request that Session Rewind 49 modify the Services provided to Customer under the then-current Order. Potential modifications include, 50 but are not limited to, any changes to the following: the features enabled and the number of Sessions 51 recorded per month. Customer acknowledges that any requested modifications to its then-current Order 52 may incur additional Fees (as defined below). 53 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>CUSTOMER'S RESPONSIBILITIES</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Provision of Customer Data</u>. To facilitate Sessions, Session Rewind Capabilities, and the linking 54 of Session Rewind Accounts with Customer, Customer will provide the Customer Data to Session Rewind. 55 Customer represents and warrants that any Customer Data provided to Session Rewind is truthful, 56 complete and accurate, and that Customer has sufficient rights to provide the Customer Data to 57 Session Rewind in connection with this Agreement, including providing notice to and obtaining 58 consent from Visitors for the collection, use and disclosure of Customer Data, as required under 59 applicable law. If Session Rewind becomes aware of any inaccurate, misleading, or fraudulent 60 Customer Data ("<strong data-v-46a44e73>Invalid Data</strong>"), Session Rewind's sole obligations under this Agreement shall be to 61 report the Invalid Data to Customer. For purposes of clarity, Customer's obligation to pay Fees for 62 Services that have been processed by Session Rewind in connection with this Agreement shall not be 63 waived or otherwise affected by any such Invalid Data. 64 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Communications</u>. Customer shall provide all reasonable assistance to Session Rewind to inform all 65 Visitors about the details of relevant Recording Services. 66 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Third Party-Products</u>. Session Rewind may from time to time make Third-Party Products available to 67 Customer or Session Rewind may allow for certain Third-Party Products to be integrated
67with the 68 Session Rewind Capabilities to allow for the transmission of Customer Data to or from such 69 Third-Party Products and the Session Rewind Capabilities. For purposes of this Agreement, such 70 Third-Party Products are subject to their own terms and conditions. Session Rewind is not 71 responsible for the operation of any Third-Party Products and makes no representations or warranties 72 of any kind with respect to Third-Party Products or their respective providers. Currently, Session 73 Rewind makes available to Customer integrations for WorkOS (<a href="https://workos.com/legal/privacy" target="_blank" data-v-46a44e73>https://workos.com/legal/privacy</a>), 74 Wordpress (<a href="https://wordpress.org/about/privacy/" target="_blank" data-v-46a44e73>https://wordpress.org/about/privacy/</a>), 75 and Google Tag Manager (<a href="https://policies.google.com/privacy" target="_blank" data-v-46a44e73>https://policies.google.com/privacy</a>). 76 If Customer (or the applicable Visitor or Admin) does not agree to abide by the applicable terms for any 77 such Third-Party Products, then Customer should not use such Third-Party Products. By authorizing 78 Session Rewind to transmit Customer Data from Third-Party Products into the Platform, Customer represents 79 and warrants to Session Rewind that it has all right, power, and authority to provide such authorization. 80 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>ADMINS AND VISITORS; DATA RIGHTS</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><p style="margin-top:0;" data-v-46a44e73><u data-v-46a44e73>Data Rights.</u></p><p data-v-46a44e73>(a) <u data-v-46a44e73>Purpose and Permissions</u>. Session Rewind will retain, use and disclose the Customer Data for 81 the sole purpose of performing the Services and for no other purpose without Customer's prior 82 written approval. Without limiting the generality of the foregoing, Customer hereby permits 83 Session Rewind to use Customer Data for Sessions and Recording Services during the Subscription Period.</p><p data-v-46a44e73>(b) <u data-v-46a44e73>Customer Data and Usage Data</u>. For purposes of clarity, Session Rewind's rights to process Customer 84 Data are set forth in the Privacy Policy, and Session Rewind will in certain instances collect such 85 Customer Data directly from Admins or the applicable Visitor. In addition, Session Rewind will provide 86 Customer with Usage Data.</p><p data-v-46a44e73>(c) <u data-v-46a44e73>Data Protection</u>. Each party shall implement and maintain an information security program comprised 87 of reasonable physical, technical and organizational safeguards designed to protect the security, 88 integrity and confidentiality of Data against accidental or unlawful destruction, loss, alteration, or 89 unauthorized disclosure or access. Such information security program may include: (i) reasonable physical 90 security controls with respect to all premises in which Data will be processed and/or stored by such party; 91 (ii) reasonable precautions taken with respect to the employment of and access given to Data to such party's 92 personnel; and (iii) a network security program that includes (A) policies and procedures to address: 93 network security, virus protection, protection of information in transit, change controls, segregation of duties, 94 separation of production and development environments, technical architecture management, audit logs, network 95 segregation, and vulnerability assessments; (B) testing and auditing of all controls; and (C) appropriate 96 corrective action and incident response plans. If a party determines that unauthorized access, acquisition, 97 disclosure or use of Data provided to it by the other party has occurred (each a "<strong data-v-46a44e73>Security Incident</strong>"), then 98 such party shall promptly give the other party Notice of such event and shall reasonably cooperate with such 99 other party's investigation of such event. If such event triggers any third-party notice requirements, the party 100 undergoing the Security Incident shall be solely responsible for the timing, content, cost and method of any 101 such notice and compliance with all applicable laws.</p><p data-v-46a44e73>(d) <u data-v-46a44e73>EU Resident Data; State Privacy Rights</u>. If any Data will be processed under this Agreement that relates 102 to (i) residents of the European Union and is subject to the EU General Data Protection Regulation 2016/679 of 103 the European Parliament and of the Council ("<strong data-v-46a44e73>GDPR</strong>"), (ii) residents of the State of California and is subject 104 to the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (the 105 "<strong data-v-46a44e73>CPRA</strong>"), 106 or (iii) residents of Virginia and is subject to the Virginia Consumer Data Protection Act 107 ("<strong data-v-46a44e73>VCDPA</strong>"), the 108 parties will also enter into the data processing addendum available at <a href="/dpa.pdf" target="_blank" data-v-46a44e73>SessionRewind.com/dpa</a> 109 (the "<strong data-v-46a44e73>DPA</strong>"), 110 as updated from time to time, by entering into this Agreement. The terms of the DPA will be incorporated 111 into this Agreement.</p></span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>PAYMENTS AND TAXES</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Fees</u>. Customer agrees to pay, and shall pay, the fees set forth on the Order (the "<strong data-v-46a44e73>Fees</strong>"). The Fees 112 will be invoiced as set forth on the Order. Customer shall pay each invoice issued by Session Rewind 113 hereunder via an available payment method specified in its Session Rewind Account or as otherwise 114 agreed to by the parties in writing. For purposes of clarity, the Fees may be modified by Session Rewind 115 at each renewal period. If Customer does not agree to the modified Fees, Customer may exercise its right 116 not to renew the Agreement at that time. All payments shall be made in the currency specified on an 117 applicable invoice in immediately available funds, and are non-refundable. In addition to the foregoing,
118 if Customer is delinquent in its payment of Fees due and payable under this Agreement for any period of 119 time, Session Rewind reserves the right to suspend and/or terminate Admins' and Visitors' access to the 120 Session Rewind Capabilities and Recording Services, delete Usage Data, and delete Customer Data. 121 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Canceling Orders</u>. If you would like to change or cancel an Order, do so by navigating to the billing 122 section of your account or by emailing us at [email protected] with the subject line 123 "Change/Cancel Order." You have until the day that Fees for your next Order are due to cancel your Order. 124 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Payment Processor</u>. Session Rewind uses third-party payment processors (each a "<strong data-v-46a44e73>Payment Processor</strong>") to 125 bill Customer. All Customer payment activity will be subject to the terms, conditions and privacy policies 126 of the applicable Payment Processor in addition to this Agreement. Currently, Session Rewind uses Stripe 127 as its Payment Processor. Customer may access Stripe's Terms of Service at 128 https://stripe.com/us/checkout/legal/spc and their Privacy Policy at https://stripe.com/us/privacy. Session 129 Rewind is not responsible for any error by, or other acts or omissions of any Payment Processor. 130 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Taxes</u>. The Fees are exclusive of, and Customer shall pay, any sales, use, and other taxes and similar 131 charges based on or arising from this Agreement (other than taxes based on Session Rewind's net income). 132 If Session Rewind is required by law to pay any such taxes or similar charges to any governmental authority, 133 Session Rewind will itemize such taxes in an invoice to Customer and Customer will reimburse 134 Session Rewind therefor. 135 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Changes to Orders</u>. In the event of material changes to quantities of Sessions, features enabled, or 136 other categories of Services, the parties shall execute a new Order subject to updated pricing and 137 corresponding Fees. 138 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>WARRANTIES; DISCLAIMERS</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>General</u>. Each party represents and warrants that: (a) such party is a corporation or limited 139 liability company (as applicable) duly organized, validly existing, and in good standing under the 140 laws of the state of its incorporation or formation, and has the full power and authority to enter 141 into and perform its obligations under this Agreement; (b) the execution of this Agreement by such party, 142 and the performance by such party of its obligations and duties hereunder do not and will not violate any 143 other agreement to which such party is a party or by which it is otherwise bound; (c) when executed and 144 delivered by such party, this Agreement will constitute the legal, valid, and binding obligation of such 145 party, enforceable against such party in accordance with its terms; and (d) such party acknowledges that 146 the other party makes no representations, warranties, or agreements related to the subject matter of this 147 Agreement that are not expressly provided for in this Agreement. 148 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Disclaimers</u>. EXCEPT AS PROVIDED IN THIS SECTION 6, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE 149 LAW, THE SERVICES , THE MEMBER SERVICES, AND ALL RELATED INFORMATION, TECHNOLOGY, AND SERVICES PROVIDED 150 BY OR ON BEHALF OF Session Rewind ARE PROVIDED "AS IS", "AS AVAILABLE", AND WITHOUT ANY REPRESENTATIONS 151 OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, AND Session Rewind HEREBY EXPRESSLY DISCLAIMS 152 ANY AND ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, 153 NON-INFRINGEMENT, ACCURACY, THAT THE SESSION REWIND CAPABILITIES WILL BE ERROR-FREE, OR FITNESS FOR A 154 PARTICULAR PURPOSE. SESSION REWIND SHALL HAVE NO LIABILITY FOR DETERMINING USAGE DATA OR RECORDING 155 SERVICES WITH ACCURACY, AND CUSTOMER SHALL REMAIN SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL RULES, 156 REGULATIONS, AND LAWS APPLICABLE TO ITS PROVISION OF REIMBURSEMENTS TO ITS EMPLOYEES. 157 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>TERM; TERMINATION</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Term</u>. This Agreement shall commence on the Effective Date and remain in effect during the 158 Subscription Period set forth on the Order, and shall automatically renew for subsequent, equivalent 159 periods of time or if Customer exercises its rights under Section 5.2. In the event all Customer Admins 160 cease to access their Session Rewind Account for 90 consecutive days Customer agrees that Session Rewind 161 may pause or terminate Recording Services. 162 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Termination</u>. Session Rewind reserves the right to terminate this agreement and block or prevent your 163 access to the Session Rewind Capabilities, without providing you with notice or reason. 164 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Survival</u>. Upon termination or expiration of this Agreement, any provision of this Agreement that, by 165 its terms or its nature should survive the termination or expiration of this Agreement shall so survive. 166 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>CONFIDENTIALITY</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Definition</u>. "<strong data-v-46a44e73>Confidential Information</strong>" means any information disclosed by either party pursuant 167 to this Agreement that is (a) in written, graphic, machine readable or other tangible form and is 168 marked "Confidential," "Proprietary" or in some other manner to indicate its confidential nature, or 169 (b) in the case of oral or visual disclosure is identified as confidential at the time of disclosure 170 and reduced to tangible form, marked as confidential, and provided to the receiving party within a 171 reasonable time not to exceed thirty days, or (c) under the circumstances should in good faith be 172 considered to be confidential. Confidential Information includes, without limitation, information 173 related to: research, product plans, products, developments, inventions, processes, designs, markets, 174 business plans, agreements with third parties, services, customers, marketing or finances of either 175 party, the content or existence of any negotiations, and pricing. Without limiting the generality of 176 the foregoing, Session Rewind's Confidential Information includes Feedback, Customer Data, and Usage 177 Data, and Customer's Confidential Information includes Customer Data. 178 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Duty</u>. Each party shall treat as confidential all Confidential Information of the other, shall not 179 use such Confidential Information except as set forth in this Agreement, and will not disclose such 180 Confidential Information to any third party except as expressly permitted herein without the 181 disclosing party's written consent. The receiving party shall use at least the same degree of care 182 which it uses to prevent the disclosure of its own confidential information of like importance to 183 prevent the disclosure of the disclosing party's Confidential Information, but in no event less than 184 reasonable care. The receiving party shall promptly notify the disclosing party of any actual or 185 suspected misuse or unauthorized disclosure of any of the Confidential Information. Notwithstanding the 186 foregoing, the obligations set forth in this Section 8 shall not apply with respect to any information 187 to the extent that it is: (a) already in the possession of the receiving party prior to the first 188 disclosure hereunder as shown by records or files; (b) is already part of the public knowledge or 189 becomes part of the public knowledge after the time of disclosure other than as a result of any improper 190 action by the receiving party; (c) is approved in writing by the disclosing party; (d) is required to be 191 disclosed by applicable legal authority provided that, if practicable, adequate Notice and assistance is 192 given by the receiving party to the disclosing party for the purpose of enabling the disclosing party to 193 prevent and/or limit the disclosure; or (e) is independently developed by either party without use of the 194 Confidential Information from the other party. 195 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Return of Materials</u>. In the event of any termination or expiration of this Agreement, each party will 196 either return or, at the disclosing party's request, destroy the Confidential Information of the other 197 party; provided however, that Session Rewind may retain copies of the Customer Confidential Information 198 for routine backup and archival purposes. 199 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>PROPRIETARY RIGHTS</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Session Rewind's Ownership Rights</u>. As between the parties, Session Rewind shall retain all right, 200 title, and interest in and to the Session Rewind Capabilities, the Services, Feedback, Usage Data, 201 and Session Rewind's Confidential Information. 202 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Customer's Ownership Rights</u>. As between the parties, Customer shall retain all right, title, and 203 interest in and to the Customer's Confidential Information (including all Customer Data). 204 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Feedback</u>. If Customer or any of its employees or contractors submits, orally or in writing, feedback, 205 suggestions, or recommended changes to any of Session Rewind's products and services, including without 206 limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or 207 the like ("<strong data-v-46a44e73>Feedback</strong>"), Session Rewind is free to use such Feedback irrespective of any other obligation 208 or limitation between the parties governing such Feedback. For the avoidance of doubt, any supp
208ort tickets 209 or support requests submitted by or on behalf of Customer constitute Feedback. Customer shall not include 210 Customer Confidential Information in any such support ticket or request. Customer hereby assigns to Session 211 Rewind on behalf of itself, and on behalf of its Agents, all right, title, and interest in and to the 212 Feedback, including any ideas, know-how, concepts, techniques, or other intellectual property rights 213 contained therein, and agrees that Session Rewind is free to use such Feedback, without any attribution or 214 compensation to any party, for any purpose whatsoever. Session Rewind is not required to use any Feedback. 215 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>LIMITATIONS OF LIABILITY</strong><p data-v-46a44e73>EXCEPT FOR EACH PARTY'S OBLIGATIONS UNDER SECTION 11 (INDEMNITY) OR A PARTY'S BREACH OF SECTION 8 216 (CONFIDENTIALITY) OR SECTION 4 (EMPLOYEES AND DEPENDENTS; DATA RIGHTS), IN NO EVENT WILL EITHER PARTY BE 217 LIABLE FOR: (A) ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, 218 REVENUE, DATA OR DATA USE, ARISING OUT OF, RESULTING FROM, OR IN ANY WAY CONNECTED WITH THE PERFORMANCE 219 OR BREACH OF THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE 220 POSSIBILITY OF SUCH DAMAGES; OR (B) ANY LIABILITY IN EXCESS OF THE AMOUNT PAID BY CUSTOMER TO Session Rewind 221 UNDER THIS AGREEMENT FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY 222 PRECEDING THE FIRST OCCURRENCE GIVING RISE TO SUCH LIABILITY. BOTH PARTIES ACKNOWLEDGE AND AGREE THAT THE 223 AMOUNT STATED HEREIN REFLECTS THE ALLOCATION OF RISKS AND THE LIMITATIONS OF EITHER PARTY'S LIABILITY 224 HEREUNDER. THE FOREGOING LIMITATIONS FORM AN ESSENTIAL BASIS FOR THIS AGREEMENT AND SHALL SURVIVE 225 REGARDLESS OF THE FAILURE OF ANY REMEDY OF ITS ESSENTIAL PURPOSE.</p></li><li data-v-46a44e73><strong data-v-46a44e73>INDEMNITY</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Mutual Indemnity</u>. Each party will: (a) defend the other party and its affiliates, and its and 226 their respective officers, directors, employees, agents, successors, and assigns from and against 227 any and all claims, suits, causes of action, or proceedings brought by a third-party (each a "<strong data-v-46a44e73>Claim</strong>") 228 against the other party arising out of or resulting from: (i) any Security Incident affecting the systems 229 of the indemnifying party or its vendors; (ii) the indemnifying party's (or its personnel's) gross negligence 230 or more culpable acts; or (iii) the indemnifying party's breach of its representations and warranties under 231 this Agreement; and (b) indemnify the other party and its affiliates, and its and their respective officers, 232 directors, employees, agents, successors, and assigns from and against any and all losses, damages, liabilities, 233 or costs (including reasonable attorneys' fees) ("<strong data-v-46a44e73>Losses</strong>") resulting from or incurred in connection with such 234 a Claim. 235 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Customer Indemnity</u>. Customer will: (a) defend Session Rewind and its affiliates, and its and their 236 respective officers, directors, employees, agents, successors, and assigns from and against any Claims arising 237 out of or resulting from Customer's (or its personnel's) actual or alleged violation of Section 3.1; and (b) 238 indemnify Session Rewind and its affiliates, and its and their respective officers, directors, employees, agents, 239 successors, and assigns from and against any Losses resulting from or incurred in connection with such a Claim. 240 </span></li><li data-v-46a44e73><span data-v-46a44e73> 241 Indemnity Procedures. The party seeking indemnification (the "<strong data-v-46a44e73>Indemnified Party</strong>") will provide the party 242 from whom indemnification is sought (the "<strong data-v-46a44e73>Indemnifying Party</strong>"
242): (a) prompt Notice of any Claim (provided that a 243 failure to provide such Notice will not relieve the Indemnifying Party of its obligations hereunder except to the 244 extent material prejudice results from such failure); (b) sole control of the defense and settlement of the Claim 245 (provided that neither party may settle or dispose of any Claim in a manner that places any obligation of any 246 kind on the other party without the other party's prior written approval, not to be unreasonably withheld, 247 conditioned, or delayed); and (c) all reasonable cooperation, at the Indemnifying Party's request and expense, 248 in the defense and settlement of the Claim. The Indemnified Party may participate in the Claim at its expense. 249 If the Indemnifying Party fails to assume control of a Claim within thirty (30) calendar days of its receipt of 250 the Indemnified Party's Notice, the Indemnified Party may assume full control of the Claim, and, without 251 limiting its obligations under this Section 11, the Indemnifying Party will, promptly upon the Indemnified 252 Party's written request, reimburse the Indemnified Party for the Indemnified Party's actual costs incurred in 253 connection with its defense and settlement of such Claim. 254 </span></li></ol></li><li data-v-46a44e73><strong data-v-46a44e73>MISCELLANEOUS</strong><ol data-v-46a44e73><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Publicity</u>. Neither party shall issue or release any announcement, statement or press release relating to 255 this Agreement without obtaining the express prior written consent of the other party. Notwithstanding the 256 foregoing, during the Subscription Period, Customer shall use its commercially reasonable efforts to cooperate 257 with Session Rewind in developing and sharing testimonials, case studies, marketing materials, 258 return-on-investment calculations, and measurement criteria for the purpose of substantiating the value, 259 benefits, and cost savings derived from the use of Session Rewind's products and services. Additionally, 260 Customer grants Session Rewind permission to use its name or logo in Session Rewind's marketing materials, 261 including Session Rewind's website. Session Rewind shall include a trademark attribution notice giving notice 262 of the Customer's ownership of its trademarks in the marketing materials in which Customer's name and logo appear. 263 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Entire Agreement</u>. This Agreement (including its exhibits) constitutes the sole and entire agreement of the 264 parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous 265 understandings, agreements, and representations and warranties, both written and oral, with respect to such 266 subject matter. 267 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Notices</u>. All notices, requests, consents, claims, demands, waivers, and other communications hereunder 268 (each, a "<strong data-v-46a44e73>Notice</strong>"
268) must be in writing and addressed to the parties at the addresses set forth on the 269 first page of this Agreement (or to such other address that may be designated by the party giving Notice 270 from time to time in accordance with this Section). All Notices must be delivered by personal delivery, 271 nationally recognized overnight courier (with all fees pre-paid), facsimile, or email (with confirmation 272 of transmission) or certified or registered mail (in each case, return receipt requested, postage pre-paid). 273 All Notices to Session Rewind must be delivered by email (with confirmation of transmission) to [email protected]. 274 Except as otherwise provided in this Agreement, a Notice is effective only: (a) upon receipt by the receiving party, 275 and (b) if the party giving the Notice has complied with the requirements of this section. 276 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Amendment and Modification; Waiver</u>. No amendment to or modification of this Agreement is effective unless 277 it is in writing and signed by an authorized representative of each party. No waiver by any party of any of 278 the provisions hereof will be effective unless explicitly set forth in writing and signed by the party so 279 waiving. Except as otherwise set forth in this Agreement, (a) no failure to exercise, or delay in exercising, 280 any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver 281 thereof and (b) no single or partial exercise of any right, remedy, power, or privilege hereunder will preclude 282 any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege. 283 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Severability</u>. If any provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, 284 such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement 285 or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination 286 that any term or other provision is invalid, illegal, or unenforceable, the parties hereto shall negotiate in good 287 faith to modify this Agreement to effect the original intent of the parties as closely as possible in a mutually 288 acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated 289 to the greatest extent possible. 290 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Governing Law; Venue</u>. This Agreement is governed by and construed in accordance with the internal laws of 291 the State of New York without giving effect to any choice or conflict of law provision or rule that would 292 require or permit the application of the laws of any jurisdiction other than those of the State of New York. 293 Any legal suit, action, or proceeding arising out of or related to this Agreement or the licenses granted 294 hereunder will be instituted exclusively in the federal courts of the United States or the courts of the 295 State of New York in each case located in the city and county of New York, and each party irrevocably submits 296 to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. 297 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Dispute Resolution</u>. The parties agree to first attempt to resolve any disputes between them informally 298 through negotiation. If the parties are not able to resolve the dispute after thirty (30) days, then the 299 parties agree to resolve the dispute through binding arbitration by JAMS, Inc. ("<strong data-v-46a44e73>JAMS</strong>") under JAMS' Optional 300 Expedited Arbitration Procedures. The arbitration will be conducted in the State of New York unless the parties 301 agree otherwise. Any judgment on the award rendered by the arbitrator may be entered in any court of competent 302 jurisdiction. 303 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Assignment</u>. Customer may not assign or transfer any of its rights or delegate any of its obligations 304 hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the 305 prior written consent of Session Rewind. Session Rewind may assign this Agreement in its entirety freely without 306 restriction. Any purported assignment, transfer, or delegation in violation of this section is null and void. No 307 assignment, transfer, or delegation will relieve the assigning or delegating party of any of its obligations 308 hereunder. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective 309 permitted successors and assigns. 310 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Export Regulation</u>. Certain aspects of the Services may be subject to U.S. export control laws, including the 311 U.S. Export Administration Act and its associated regulations. Customer shall not, directly or indirectly, 312 export, re-export, or release the Services to, or make the Services accessible from, any jurisdiction or 313 country to which export, re-export, or release is prohibited by law, rule, or regulation. Customer shall 314 comply with all applicable federal laws, regulations, and rules, and complete all required undertakings 315 (including obtaining any necessary export license or other governmental approval), prior to exporting, 316 re-exporting, releasing, or otherwise making the Services available outside the U.S. 317 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Equitable Relief</u>. Each party acknowledges and agrees that a breach or threatened breach by such party 318 of any of its obligations under Section 4.2, Section 8 or Section 11 would cause the other party irreparable 319 harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach 320 or threatened breach, the other party will be entitled to equitable relief, including a restraining order, 321 an injunction, specific performance, and any other relief that may be available from any court, without any 322 requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an 323 adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available 324 at law, in equity, or otherwise. 325 </span></li><li data-v-46a44e73><span data-v-46a44e73><u data-v-46a44e73>Counterparts</u>. This Agreement may be executed in counterparts, each of which is deemed an original, but all 326 of which together are deemed to be one and the same agreement. 327 </span></li></ol></li></ol></div><footer><div class="links"><div class="legal"><a href="https://medium.com/agileinsider" target="_blank">Blog</a><div class="divider"></div><a href="https://sessionrewind.notion.site/Help-Center-901e5bbd42b84cb69b872c4a3025892a" target="_blank">Help Center</a><div class="divider"></div><a href="/terms" aria-current="page" class="active--exact active">Terms of Service</a><div class="divider"></div><a href="/privacy">Privacy Policy</a><div class="divider"></div><a href="/support">Support</a></div><div class="social"><a href="https://www.linkedin.com/company/sessionrewind/" class="linkedin-link"><img alt="ln" src="data:image/svg+xml,%3csvg fill='none' viewBox='0 0 24 24' xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink'%3e%3cdefs%3e%3cfilter id='__svg-blur-9dda63858cdc75c78a8df42b6fb2ce99'%3e%3cfeGaussianBlur in='SourceGraphic' stdDeviation='40'/%3e%3c/filter%3e%3c/defs%3e%3cimage x='0' y='0' filter='url(%23__svg-blur-9dda63858cdc75c78a8df42b6fb2ce99)' width='24' height='24' xl
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