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class="avatar"><div class="avatar__photo"><span aria-hidden="true" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9 bg-cover bg-center" style="background-image:url("https://static.intercomassets.com/avatars/7312088/square_128/1708782698663-1729795291.jpeg")"></span></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Itamar Rotem</span></div> <time dateTime="2026-08-11T12:09:53Z" title="Updated over 2 months ago">August 11, 2026</time></span></div></div></div></div><div class="flex-col"><div class="mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border 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data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_01GG4Z5PFX7FT1E46B0NFD26RM" href="#h_01GG4Z5PFX7FT1E46B0NFD26RM" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_cb07761c7f" href="#h_cb07761c7f" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_0f0c4bf274" href="#h_0f0c4bf274" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-7b3ac4f8d5337043 article_body"><article class="jsx-7b3ac4f8d5337043 "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_173954d789">Faddom Setup</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_b653096307">Using Faddom in VMware</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_49d8c63611">Using Faddom in the Cloud</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_81d7ac925a">What Does Faddom Map</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_638aa50b5f">Network Traffic & Data Collection</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_fe1a17cda4">AI Features</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_e5614fc222">Miscellaneous</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_01GG4Z5PFX7FT1E46B0NFD26RM">Troubleshooting</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_cb07761c7f">FedRAMP compliance</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="#h_0f0c4bf274">FIPS Compliance</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_173954d789">Faddom Setup</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Is Faddom safe and secure to install in my environment? <br/>â</b>We are secure for the following reasons - </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Complete agentless solution</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>No requirement for credentials</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>No firewall changes</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>It can be deployed in offline environments</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You determine the level of security</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>It's read-only</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We're certified for penetration testing</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Compliant with ISO27001</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For further information, see <a href="https://intercom.help/faddom/en/articles/9059544" rel="nofollow noopener noreferrer" target="_blank">Is Faddom Secure?</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What size VM is needed, and what are the other installation prerequisites?</b><br/>Faddom is a lightweight application and has minimal installation requirements. For detailed information, see <a href="https://intercom.help/faddom/en/articles/9428860-installation-prerequisites" rel="nofollow noopener noreferrer" target="_blank">Installation Prerequisites</a><br/>
55â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How do I access Faddom?</b><br/>Use your favorite internet browser and use HTTPS to navigate to the address you set up for the Faddom server. <a href="https://support.faddom.com/en/articles/9059468-how-to-access-faddom">How to Access Faddom</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How do I log in to the Faddom UI?</b><br/>If installed on a Windows serve,r the Windows user who performed the installation will have access.<br/>On a Linux server, the username is Administrator and the password is set on the first login. It can be reset <a href="https://support.faddom.com/en/articles/9428907-what-s-the-default-login-credentials">How to reset the administrator password?</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Do we need to open ports for Faddom to work?</b><br/>See <a href="https://support.faddom.com/en/articles/9059547-what-ports-need-to-be-open-for-faddom-to-function">What ports need to be open for Faddom to function?</a> to know which ports Faddom requires<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>When do I need to use the offline activation?</b><br/>When you do not have internet access as the activation is done via the internet connection on the client. See <a href="https://support.faddom.com/en/articles/9428911-how-to-activate-your-license-online-and-offline">How to Activate Your License Online and Offline</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What happens if I receive my license expires and/or I'm issued a new license?</b><br/>Your existing data will remain; however, no new data will be collected until Faddom is reactivated.</p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_b653096307">Using Faddom in VMware</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Which VMware permissions are needed?</b><br/>VMware access is optional but recommended. For the list of recommended permissions, see <a href="https://support.faddom.com/en/articles/9059432-what-are-the-required-vcenter-permissions">What are the required vCenter permissions?</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can the user connect more than one vCenter to Faddom?</b><br/>Yes, if they can communicate with each other, you just need to add the credentials for each vCenter instance. If not, a proxy server may be required to further the data from one instance to the other.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>In VMware, our company only has standard switches and no distributed switches. Can we still use Faddom?</b><br/>You will need to run Sensor Deployment. For instructions on how to do this, see <a href="https://support.faddom.com/en/articles/9059438-how-to-enable-traffic-collection-in-vmware">Setting up network traffic collection in VMware</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>When does Faddom use promiscuous mode in VMware?</b><br/>It would be used when NetFlow is not available, i.e., when using standard switches. The Faddom UI will configure this manually when deploying sensors. See <a href="https://support.faddom.com/en/articles/9059443-how-to-deploy-a-sensor-via-faddom-ui">How to Deploy A Sensor via Faddom UI</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>If I don't want to provide Faddom with credentials to vCenter can I install manually?</b><br/>For distributed switches in VMWare see <a href="https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware">Configure Netflow In VMware</a><br/>For standard switches <a href="https://support.faddom.com/en/articles/9428890-deploying-faddom-sensors-using-powershell">Deploying Faddom Sensors Using Powershell</a><br/>â<br/>â<i>A complete manual installation is not recommended for standard switches.</i></p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_49d8c63611">Using Faddom in the Cloud</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom map my public clouds?</b><br/>Yes, and we work in AWS, Azure, GCP, and OCI.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom work on AWS GOV Cloud?</b><br/>Yes, we are full partners with AWS, and we support all their regions.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can the cloud costs be customized with each customerâs discounts?</b><br/>This is not currently available.<br/>ââ</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom need to access all network traffic to map a hybrid environment?</b><br/>Faddom will map anything it gets information for. If it does not get all network traffic, it will only provide you with a map of the traffic it collected.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom map a cloud environment with multiple regions?</b><br/>Yes. Each region needs to be added separately, however.<br/>See <a href="https://support.faddom.com/en/articles/9059442-mapping-a-microsoft-azure-subscription-using-faddom">Mapping a Microsoft Azure subscription using Faddom</a><br/>See <a href="https://support.faddom.com/en/articles/9428871-mapping-an-aws-subscription-using-faddom">Mapping an AWS Subscription Using Faddom</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>See <a href="https://support.faddom.com/en/articles/9428868-mapping-a-gcp-subscription-using-faddom">Mapping a GCP Subscription Using Faddom</a></p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_81d7ac925a">What Does Faddom Map</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How deep does Faddom drill down on the server level?</b><br/>Faddom collects all the data stored on the vCenter or Hyper-V instance via APIs<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom support SNMP v3?</b><br/>We support SNMPv3 for both load balancers (see <a href="https://support.faddom.com/en/articles/9428896-how-to-set-up-a-load-balancer">How to Set Up a Load Balancer</a>) and for physical devices (see <a href="https://support.faddom.com/en/articles/9059502-network-topology-mapping">Network Topology Mapping</a>)<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom map routers/switches?</b><br/>Through SNMP protocols <a href="https://support.faddom.com/en/articles/9059502-network-topology-mapping">Network Topology Mapping</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>I canât get the SNMP to work for the network discovery</b><br/>For SNMP discovery, there are several things you need to check:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You are using the correct community string</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The range of IP addresses that you are scanning covers the devices you want to identify</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The firewall allows SNMP traffic between our server and the network devices</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The Faddom server IP is allowed to make SNMP queries in the whitelist/ACL on the network devices (not all devices have this requirement)<br/>â</p></div></li></ul></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>My Domain Controller has multiple IPs. How can I see what is connected to each one?</b><br/>You can use the search functionality to gather this information and export it to Excel<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Is there a way to disable the geo tagging on the IPâs?</b><br/>Go to <b>Settings -> Discovery Scope</b> and add the subnet there.<br/>For all subnets that are defined as internal, Faddom should show the name of the servers instead of the ASN for those IP addresses.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom map all kinds of applications?</b><br/>Faddom can map any application, whether it is an out-of-the-box or custom application, if it has an IPv4 address. It can map applications from any source and platform.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can we show the databases the servers are using?</b><br/>No, as Faddom will only scan the server. It will show information about the server that is stored on the host, and it cannot access applications hosted on other servers.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom map physical servers?</b><br/>We collect NetFlow/sFlow from routers, switches, firewalls, and load balancers. When this is not possible, an agent can be installed. See <a href="https://support.faddom.com/en/articles/9428889-capturing-network-traffic-using-agents">Capturing network traffic using agents</a><br/>
55â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom have the ability to drill into apps, services, and processes and how is this done?<br/>â</b>We do not drill into services and processes on a VM, however, you can see running processes on VMs using the <a href="https://support.faddom.com/en/articles/9428870-how-to-configure-data-sources">Service Discovery</a> feature. We use network traffic data to build the dependencies and VMware APIs for details on the servers themselves.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom map a VDI environment?</b><br/>Faddom will map a virtual desktop as a server so you will see full traffic. This will mean that each desktop will impact your license. If you do not want to include them in your license, you can exclude them from discovery by following our <a href="https://support.faddom.com/en/articles/9059522-how-to-exclude-subnets-from-discovery">How to Exclude Subnets from Discovery</a> guide.</p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_638aa50b5f">Network Traffic & Data Collection</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom collect the network traffic?<br/>â</b>Faddom collects the traffic through NetFlow/sFlow/Cloud Flow Logs or packet inspection.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What is NetFlow & SFlow?</b></p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>NetFlow is a network traffic protocol developed by Cisco in 1996. It provides the ability to collect network traffic in an IT environment.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>sFlow, is a packet sampling protocol created by InMon Corporation that has seen broad network industry adoption. This includes network equipment vendors that already support NetFlow including Cisco, along with router vendors like Brocade (now Extreme) and in many switching products including those from Juniper and Arista.<br/>â</p></div></li></ul></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Do I need to enable NetFlow through Faddom UI?</b><br/>For VMWare, you can enable NetFlow through the UI, assuming Faddom has sufficient permissions and credentials, but it is not required. You can also enable Netflow manually in VMware. See <a href="https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware">Configure Netflow In VMware</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom map multiple environments?</b><br/>As long as the environments are communicating with each other, then Faddom can map them with a single instance. If you have separate environments (e.g. multiple sites), then you can use a proxy server to collect the information in one environment and send it to the other.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can we map Juniper devices that run using Jflow?</b><br/>Yes - It is the same as NetFlow v5, which we support.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>If an Azure server doesn't have NSG Logs, can Faddom build a map through the gateway logs?</b><br/>No, because Faddom requires the NSG flow logs, which the Gateway Logs do not provide.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom receive the additional info on the properties of the servers</b><br/>Depends on the environment. For a VMware environment, it is collected through the vCenter database (stored for 30 days). With Hyper-V, through the sFlow protocol, and in cloud environments, through APIs.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom know the names of the servers?</b><br/>Faddom gets this information from your DNS server via reverse lookup or integration with other platforms.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How long should Faddom run before I can use our rightsizing recommendations?</b><br/>Depends on the environment. For VMware, we already get the data for the last 30 days upon installation. For other environments, we collect while we are running, so it should probably collect for at least two weeks before giving sizing recommendations<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Is there a limit to what Faddom can map?</b><br/>If there is an IP address, then Faddom can map it regardless of the underlying hardware or OS.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom map Nutanix AHV?</b><br/>Faddom can connect to Nutanix AHV to collect VM information. For collecting network traffic, some installation is required on the Nutanix host. Please contact <a href="mailto:[email protected]" rel="nofollow noopener noreferrer" target="_blank">[email protected]</a> if you need assistance with this.</p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_fe1a17cda4">AI Features</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom include AI features?</b><br/>Yes, Faddom has three features that utilize AI - </p></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Compass - </b>this feature allows you to interact with Faddom to ask questions about your environment</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Lighthouse - </b>our <b>AI Anomaly Detection </b>system. This is currently available only to a limited number of partners and customers</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>The Captain - </b>an interactive chatbot providing answers to questions about Faddom and helping to escalate to our support team<br/>â</p></div></li></ol></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Is our data secure? </b><br/>Yes, as all the data is stored in your environment. Faddom (the Company) has no access to the server or data stored in the database.</p></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>CompassAI, </b>what you type is sent to our servers, and it sends back a database query that is run locally on your server.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> <b>Lightouse</b>, any data you send to Faddom is obfuscated, which means that we do not have the details of the server. While we will be able to see if anomalies were detected, we will not know which server/s were affected or why.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>âThe Captain - </b>this gives you full access to our support portal without needing any data from you. When opening a ticket, you may be asked to provide logs, but you can choose not to (although you may be asked for this by one of our support staff)<br/>â</p></div></li></ol></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Where is the data stored?</b><br/>All data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database. The processing takes place on our servers hosted in GCP. </p></div></li></ol></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_e5614fc222">Miscellaneous</h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>
55If the VM that Faddom is installed on fails, is there an effortless way to recover it, or does the customer need to do a full installation from the beginning?</b><br/>If there is no local backup or snapshot, then a full installation will need to be performed. Faddom does not take backups or snapshots of itself, and this needs to be configured on the hypervisor.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What counts as an instance for the pricing plan?</b><br/>Faddom bases its pricing on the servers in an IT environment; this includes any physical/virtual/cloud-based server in the IT environment being mapped.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom discover the SSL certificates?</b><br/>Faddom analyses SSL packets. This can only be done if full packet capture is enabled. This will not work through Netflow. See <a href="https://support.faddom.com/en/articles/9428964-how-to-manage-ssl-certificates">How to Manage SSL Certificates</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can we show the servers with the most traffic, so I know the key servers in my environment?</b><br/>Currently, this is not a functionality that we offer.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom discover incoming/outgoing traffic in the environment?</b><br/>Faddom sees all traffic between servers, regardless of whether it is incoming or outgoing. By default, Faddom will not collect traffic that is outgoing from your network to external addresses. This can be enabled on a per-subnet basis in the <b>Settings -> Discovery Scope</b> screen.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How do I update to the latest release?</b></p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For Linux, this can be achieved by logging into the server and either running the upgrade script or downloading it</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For Windows, you need to download and run the setup EXE.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>See our article <a href="https://support.faddom.com/en/articles/9428901-upgrading-the-faddom-server">Upgrading the Faddom Server</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What happens if my server count exceeds my license?<br/>â</b>The servers will still show in the maps; however, you will only have limited information on the servers. You can refer to our <a href="https://support.faddom.com/en/articles/9059541-licensing">Licensing</a> page for more information.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How to upgrade my license?</b><br/>Email <a href="mailto:[email protected]" rel="nofollow noopener noreferrer" target="_blank">[email protected]</a> to upgrade your license.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>How does Faddom notify me of changes?</b><br/>Through the app and by email through SMTP protocol, as long as you have configured notifications<br/>See <a href="https://support.faddom.com/en/articles/9059475-notifications-and-events">Notifications and Events</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What information does Faddom show for Kubernetes?<br/>â</b> We show the different services in the cluster and their dependencies. For further information, see <a href="https://support.faddom.com/en/articles/9059428-discovering-kubernetes">Discovering Kubernetes</a><br/>
55â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What encryption does the database use?</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In Faddom versions 2025.1 and earlier, AES128 is used. From 2025.2 and above, it is AES256.<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Can Faddom integrate with other tools?</b><br/>Faddom is built to integrate with the tools already in your environment, with particularly strong support for ServiceNow, CMDB platforms, and ITSM/ITAM systems. Integration is handled through a full REST API that lets you export maps, pull configuration and CVE data, retrieve software inventory, trigger tasks, and export dependency data, all of which can be used to keep your CMDB continuously updated with accurate, auto-discovered dependency mapping rather than relying on manual updates. <br/>â<br/>If you'd like help setting up an API integration or have questions about this capability, please contact <a href="mailto:[email protected]" rel="nofollow noopener noreferrer" target="_blank">[email protected]</a>.</p></div></li></ol></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_01GG4Z5PFX7FT1E46B0NFD26RM">Troubleshooting</h1></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>I've noticed the Faddom system started running very slowly; it seems to be more responsive after a restart</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Check the memory usage on the Faddom server. The default settings for the Faddom server may not be enough to handle your environment.<br/>â<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Faddom has stopped working what can I do?</b>'<br/>This may be an issue with the disk space of the database. See <a href="https://support.faddom.com/en/articles/10023479-how-to-increase-the-size-of-the-database-disk-on-the-faddom-virtual-appliance">How to increase the size of the database disk on the Faddom virtual appliance?</a><br/>â<br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Why donât I see any traffic or maps in VMware after I have done the installation?</b><br/>This is most likely a permissions or NetFlow configuration error. For more information see <a href="https://support.faddom.com/en/articles/9059574-faddom-is-not-receiving-network-traffic-from-vmware-how-i-can-debug-it">Faddom is not receiving network traffic from VMware. How I can debug it?</a><br/>â</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>What do I do if I need further support?<br/>â</b>You can create a ticket directly from the Faddom UI or by emailing <b><a href="mailto:[email protected]" rel="nofollow noopener noreferrer" target="_blank">[email protected]</a> </b></p></div></li></ol></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_cb07761c7f">FedRAMP compliance</h1></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Does Faddom require FedRAMP compliance?</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>No. FedRAMP applies only to <b>cloud and SaaS solutions</b> used by U.S. federal agencies. Faddom is delivered <b>fully on-premises</b>, runs inside the customerâs own environment, and can operate <b>offline</b> or even in <b>air-gapped networks</b>. The only components that may use cloud services are <b>Compass & Lighthouse AI</b>, which are <b>optional</b> and can be completely disabled in the license. Because no SaaS component is required for Faddomâs core functionality, FedRAMP authorization is <b>not applicable</b>.</p></div></li></ol></div><div class="intercom-interblocks-heading intercom-interblocks-align-left">
55<h1 id="h_0f0c4bf274">FIPS Compliance</h1></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Is Faddom FIPS compliant?</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Faddomâs OVA is based on <b>Oracle Linux 9</b>, which includes built-in support for <b>FIPS mode</b>. When customers enable this mode, the operating system enforces the use of <b>FIPS-validated cryptographic modules</b> and disables non-approved algorithms. Faddom relies on the underlying OS crypto libraries, so running in Oracle Linux FIPS mode ensures that cryptographic operations are handled in a <b>FIPS 140-3 validated environment</b>. Reference & guide: <a href="https://docs.oracle.com/en/operating-systems/oracle-linux/9/security/configuring_fips_mode.html#configuring-fips-mode" rel="nofollow noopener noreferrer" target="_blank">Configuring FIPS mode in Oracle Linux 9</a>. </p></div></li></ol></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><ul role="list" class="!m-0 list-none !p-0"><li class="!m-0 !list-none"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://support.faddom.com/en/articles/9059547-what-ports-need-to-be-open-for-faddom-to-function" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">What ports need to be open for Faddom to function?</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a></li><li class="!m-0 !list-none"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://support.faddom.com/en/articles/9428860-installation-prerequisites" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Installation Prerequisites</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a></li><li class="!m-0 !list-none"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://support.faddom.com/en/articles/9428863-how-to-deploy-faddom" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">How to Deploy Faddom</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a></li><li class="!m-0 !list-none"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rou
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55,"showDotTexture":true,"heroBrandView":false,"showCopyForLlm":true,"copyForLlmItems":null},"contentBlock":{"blockStyle":{"backgroundColor":"#ffffff","fontColor":"#1a1a1a","fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"buttonOptions":{"backgroundColor":"#334BFA","fontColor":"#ffffff","borderRadius":6},"isFullWidth":false,"align":"center"}},"helpCenterName":"Faddom Help Center","footerLogo":null,"footerLogoHeight":null,"localisedInformation":{"contentBlock":{"locale":"en","title":"Content section title","withButton":false,"description":"","buttonTitle":"Button title","buttonUrl":""}}},"articleContent":{"articleId":"9059543","author":{"avatar":"https://static.intercomassets.com/avatars/7312088/square_128/1708782698663-1729795291.jpeg","name":"Itamar Rotem","first_name":"Itamar","avatar_shape":"circle"},"blocks":[{"type":"paragraph","text":"\u003ca href=\"#h_173954d789\"\u003eFaddom Setup\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_b653096307\"\u003eUsing Faddom in VMware\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_49d8c63611\"\u003eUsing Faddom in the Cloud\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_81d7ac925a\"\u003eWhat Does Faddom Map\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_638aa50b5f\"\u003eNetwork Traffic \u0026amp; Data Collection\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_fe1a17cda4\"\u003eAI Features\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_e5614fc222\"\u003eMiscellaneous\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_01GG4Z5PFX7FT1E46B0NFD26RM\"\u003eTroubleshooting\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_cb07761c7f\"\u003eFedRAMP compliance\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"#h_0f0c4bf274\"\u003eFIPS Compliance\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading3","text":"Faddom Setup","idAttribute":"h_173954d789"},{"type":"orderedNestedList","text":"1. \u003cb\u003eIs Faddom safe and secure to install in my environment? \u003cbr\u003eâ\u003c/b\u003eWe are secure for the following reasons - \n - Complete agentless solution\n - No requirement for credentials\n - No firewall changes\n - All data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database.\n - It can be deployed in offline environments\n - You determine the level of security\n - It's read-only\n - We're certified for penetration testing\n - Compliant with ISO27001\n For further information, see \u003ca href=\"https://intercom.help/faddom/en/articles/9059544\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eIs Faddom Secure?\u003c/a\u003e\u003cbr\u003eâ\n2. \u003cb\u003eWhat size VM is needed, and what are the other installation prerequisites?\u003c/b\u003e\u003cbr\u003eFaddom is a lightweight application and has minimal installation requirements. For detailed information, see \u003ca href=\"https://intercom.help/faddom/en/articles/9428860-installation-prerequisites\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eInstallation Prerequisites\u003c/a\u003e\u003cbr\u003eâ\n3. \u003cb\u003eHow do I access Faddom?\u003c/b\u003e\u003cbr\u003eUse your favorite internet browser and use HTTPS to navigate to the address you set up for the Faddom server. \u003ca href=\"https://support.faddom.com/en/articles/9059468-how-to-access-faddom\"\u003eHow to Access Faddom\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eHow do I log in to the Faddom UI?\u003c/b\u003e\u003cbr\u003eIf installed on a Windows serve,r the Windows user who performed the installation will have access.\u003cbr\u003eOn a Linux server, the username is Administrator and the password is set on the first login. It can be reset \u003ca href=\"https://support.faddom.com/en/articles/9428907-what-s-the-default-login-credentials\"\u003eHow to reset the administrator password?\u003c/a\u003e\u003cbr\u003eâ\n5. \u003cb\u003eDo we need to open ports for Faddom to work?\u003c/b\u003e\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059547-what-ports-need-to-be-open-for-faddom-to-function\"\u003eWhat ports need to be open for Faddom to function?\u003c/a\u003e to know which ports Faddom requires\u003cbr\u003eâ\n6. \u003cb\u003eWhen do I need to use the offline activation?\u003c/b\u003e\u003cbr\u003eWhen you do not have internet access as the activation is done via the internet connection on the client. See \u003ca href=\"https://support.faddom.com/en/articles/9428911-how-to-activate-your-license-online-and-offline\"\u003eHow to Activate Your License Online and Offline\u003c/a\u003e\u003cbr\u003eâ\n7. \u003cb\u003eWhat happens if I receive my license expires and/or I'm issued a new license?\u003c/b\u003e\u003cbr\u003eYour existing data will remain; however, no new data will be collected until Faddom is reactivated.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eIs Faddom safe and secure to install in my environment? \u003cbr\u003eâ\u003c/b\u003eWe are secure for the following reasons - ","class":"no-margin"},{"type":"unorderedNestedList","text":"- Complete agentless solution\n- No requirement for credentials\n- No firewall changes\n- All data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database.\n- It can be deployed in offline environments\n- You determine the level of security\n- It's read-only\n- We're certified for penetration testing\n- Compliant with ISO27001","items":[{"content":[{"type":"paragraph","text":"Complete agentless solution","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"No requirement for credentials","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"No firewall changes","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"It can be deployed in offline environments","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"You determine the level of security","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"It's read-only","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We're certified for penetration testing","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Compliant with ISO27001","class":"no-margin"}]}]},{"type":"paragraph","text":"For further information, see \u003ca href=\"https://intercom.help/faddom/en/articles/9059544\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eIs Faddom Secure?\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat size VM is needed, and what are the other installation prerequisites?\u003c/b\u003e\u003cbr\u003eFaddom is a lightweight application and has minimal installation requirements. For detailed information, see \u003ca href=\"https://intercom.help/faddom/en/articles/9428860-installation-prerequisites\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eInstallation Prerequisites\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow do I access Faddom?\u003c/b\u003e\u003cbr\u003eUse your favorite internet browser and use HTTPS to navigate to the address you set up for the Faddom server. \u003ca href=\"https://support.faddom.com/en/articles/9059468-how-to-access-faddom\"\u003eHow to Access Faddom\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow do I log in to the Faddom UI?\u003c/b\u003e\u003cbr\u003eIf installed on a Windows serve,r the Windows user who performed the installation will have access.\u003cbr\u003eOn a Linux server, the username is Administrator and the password is set on the first login. It can be reset \u003ca href=\"https://support.faddom.com/en/articles/9428907-what-s-the-default-login-credentials\"\u003eHow to reset the administrator password?\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDo we need to open ports for Faddom to work?\u003c/b\u003e\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059547-what-ports-need-to-be-open-for-faddom-to-function\"\u003eWhat ports need to be open for Faddom to function?\u003c/a\u003e to know which ports Faddom requires\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhen do I need to use the offline activation?\u003c/b\u003e\u003cbr\u003eWhen you do not have internet access as the activation is done via the internet connection on the client. See \u003ca href=\"https://support.faddom.com/en/articles/9428911-how-to-activate-your-license-online-and-offline\"\u003eHow to Activate Your License Online and Offline\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat happens if I receive my license expires and/or I'm issued a new license?\u003c/b\u003e\u003cbr\u003eYour existing data will remain; however, no new data will be collected until Faddom is reactivated.","class":"no-margin"}]}]},{"type":"subheading3","text":"Using Faddom in VMware","idAttribute":"h_b653096307"},{"type":"orderedNestedList","text":"1. \u003cb\u003eWhich VMware permissions are needed?\u003c/b\u003e\u003cbr\u003eVMware access is optional but recommended. For the list of recommended permissions, see \u003ca href=\"https://support.faddom.com/en/articles/9059432-what-are-the-required-vcenter-permissions\"\u003eWhat are the required vCenter permissions?\u003c/a\u003e\u003cbr\u003eâ\n2. \u003cb\u003eCan the user connect more than one vCenter to Faddom?\u003c/b\u003e\u003cbr\u003eYes, if they can communicate with each other, you just need to add the credentials for each vCenter instance. If not, a proxy server may be required to further the data from one instance to the other.\u003cbr\u003eâ\n3. \u003cb\u003eIn VMware, our company only has standard switches and no distributed switches. Can we still use Faddom?\u003c/b\u003e\u003cbr\u003eYou will need to run Sensor Deployment. For instructions on how to do this, see \u003ca href=\"https://support.faddom.com/en/articles/9059438-how-to-enable-traffic-collection-in-vmware\"\u003eSetting up network traffic collection in VMware\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eWhen does Faddom use promiscuous mode in VMware?\u003c/b\u003e\u003cbr\u003eIt would be used when NetFlow is not available, i.e., when using standard switches. The Faddom UI will configure this manually when deploying sensors. See \u003ca href=\"https://support.faddom.com/en/articles/9059443-how-to-deploy-a-sensor-vi
55a-faddom-ui\"\u003eHow to Deploy A Sensor via Faddom UI\u003c/a\u003e\u003cbr\u003eâ\n5. \u003cb\u003eIf I don't want to provide Faddom with credentials to vCenter can I install manually?\u003c/b\u003e\u003cbr\u003eFor distributed switches in VMWare see \u003ca href=\"https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware\"\u003eConfigure Netflow In VMware\u003c/a\u003e\u003cbr\u003eFor standard switches \u003ca href=\"https://support.faddom.com/en/articles/9428890-deploying-faddom-sensors-using-powershell\"\u003eDeploying Faddom Sensors Using Powershell\u003c/a\u003e\u003cbr\u003eâ\u003cbr\u003eâ\u003ci\u003eA complete manual installation is not recommended for standard switches.\u003c/i\u003e","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eWhich VMware permissions are needed?\u003c/b\u003e\u003cbr\u003eVMware access is optional but recommended. For the list of recommended permissions, see \u003ca href=\"https://support.faddom.com/en/articles/9059432-what-are-the-required-vcenter-permissions\"\u003eWhat are the required vCenter permissions?\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan the user connect more than one vCenter to Faddom?\u003c/b\u003e\u003cbr\u003eYes, if they can communicate with each other, you just need to add the credentials for each vCenter instance. If not, a proxy server may be required to further the data from one instance to the other.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIn VMware, our company only has standard switches and no distributed switches. Can we still use Faddom?\u003c/b\u003e\u003cbr\u003eYou will need to run Sensor Deployment. For instructions on how to do this, see \u003ca href=\"https://support.faddom.com/en/articles/9059438-how-to-enable-traffic-collection-in-vmware\"\u003eSetting up network traffic collection in VMware\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhen does Faddom use promiscuous mode in VMware?\u003c/b\u003e\u003cbr\u003eIt would be used when NetFlow is not available, i.e., when using standard switches. The Faddom UI will configure this manually when deploying sensors. See \u003ca href=\"https://support.faddom.com/en/articles/9059443-how-to-deploy-a-sensor-via-faddom-ui\"\u003eHow to Deploy A Sensor via Faddom UI\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIf I don't want to provide Faddom with credentials to vCenter can I install manually?\u003c/b\u003e\u003cbr\u003eFor distributed switches in VMWare see \u003ca href=\"https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware\"\u003eConfigure Netflow In VMware\u003c/a\u003e\u003cbr\u003eFor standard switches \u003ca href=\"https://support.faddom.com/en/articles/9428890-deploying-faddom-sensors-using-powershell\"\u003eDeploying Faddom Sensors Using Powershell\u003c/a\u003e\u003cbr\u003eâ\u003cbr\u003eâ\u003ci\u003eA complete manual installation is not recommended for standard switches.\u003c/i\u003e","class":"no-margin"}]}]},{"type":"subheading3","text":"Using Faddom in the Cloud","idAttribute":"h_49d8c63611"},{"type":"orderedNestedList","text":"1. \u003cb\u003eCan Faddom map my public clouds?\u003c/b\u003e\u003cbr\u003eYes, and we work in AWS, Azure, GCP, and OCI.\n \n2. \u003cb\u003eDoes Faddom work on AWS GOV Cloud?\u003c/b\u003e\u003cbr\u003eYes, we are full partners with AWS, and we support all their regions.\n \n3. \u003cb\u003eCan the cloud costs be customized with each customerâs discounts?\u003c/b\u003e\u003cbr\u003eThis is not currently available.\u003cbr\u003eââ\n4. \u003cb\u003eDoes Faddom need to access all network traffic to map a hybrid environment?\u003c/b\u003e\u003cbr\u003eFaddom will map anything it gets information for. If it does not get all network traffic, it will only provide you with a map of the traffic it collected.\u003cbr\u003eâ\n5. \u003cb\u003eCan Faddom map a cloud environment with multiple regions?\u003c/b\u003e\u003cbr\u003eYes. Each region needs to be added separately, however.\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059442-mapping-a-microsoft-azure-subscription-using-faddom\"\u003eMapping a Microsoft Azure subscription using Faddom\u003c/a\u003e\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9428871-mapping-an-aws-subscription-using-faddom\"\u003eMapping an AWS Subscription Using Faddom\u003c/a\u003e\n See \u003ca href=\"https://support.faddom.com/en/articles/9428868-mapping-a-gcp-subscription-using-faddom\"\u003eMapping a GCP Subscription Using Faddom\u003c/a\u003e","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom map my public clouds?\u003c/b\u003e\u003cbr\u003eYes, and we work in AWS, Azure, GCP, and OCI.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom work on AWS GOV Cloud?\u003c/b\u003e\u003cbr\u003eYes, we are full partners with AWS, and we support all their regions.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan the cloud costs be customized with each customerâs discounts?\u003c/b\u003e\u003cbr\u003eThis is not currently available.\u003cbr\u003eââ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom need to access all network traffic to map a hybrid environment?\u003c/b\u003e\u003cbr\u003eFaddom will map anything it gets information for. If it does not get all network traffic, it will only provide you with a map of the traffic it collected.\u
55003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom map a cloud environment with multiple regions?\u003c/b\u003e\u003cbr\u003eYes. Each region needs to be added separately, however.\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059442-mapping-a-microsoft-azure-subscription-using-faddom\"\u003eMapping a Microsoft Azure subscription using Faddom\u003c/a\u003e\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9428871-mapping-an-aws-subscription-using-faddom\"\u003eMapping an AWS Subscription Using Faddom\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"See \u003ca href=\"https://support.faddom.com/en/articles/9428868-mapping-a-gcp-subscription-using-faddom\"\u003eMapping a GCP Subscription Using Faddom\u003c/a\u003e","class":"no-margin"}]}]},{"type":"subheading3","text":"What Does Faddom Map","idAttribute":"h_81d7ac925a"},{"type":"orderedNestedList","text":"1. \u003cb\u003eHow deep does Faddom drill down on the server level?\u003c/b\u003e\u003cbr\u003eFaddom collects all the data stored on the vCenter or Hyper-V instance via APIs\u003cbr\u003eâ\n2. \u003cb\u003eDoes Faddom support SNMP v3?\u003c/b\u003e\u003cbr\u003eWe support SNMPv3 for both load balancers (see \u003ca href=\"https://support.faddom.com/en/articles/9428896-how-to-set-up-a-load-balancer\"\u003eHow to Set Up a Load Balancer\u003c/a\u003e) and for physical devices (see \u003ca href=\"https://support.faddom.com/en/articles/9059502-network-topology-mapping\"\u003eNetwork Topology Mapping\u003c/a\u003e)\u003cbr\u003eâ\n3. \u003cb\u003eHow does Faddom map routers/switches?\u003c/b\u003e\u003cbr\u003eThrough SNMP protocols \u003ca href=\"https://support.faddom.com/en/articles/9059502-network-topology-mapping\"\u003eNetwork Topology Mapping\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eI canât get the SNMP to work for the network discovery\u003c/b\u003e\u003cbr\u003eFor SNMP discovery, there are several things you need to check:\n - You are using the correct community string\n - The range of IP addresses that you are scanning covers the devices you want to identify\n - The firewall allows SNMP traffic between our server and the network devices\n - The Faddom server IP is allowed to make SNMP queries in the whitelist/ACL on the network devices (not all devices have this requirement)\u003cbr\u003eâ\n5. \u003cb\u003eMy Domain Controller has multiple IPs. How can I see what is connected to each one?\u003c/b\u003e\u003cbr\u003eYou can use the search functionality to gather this information and export it to Excel\u003cbr\u003eâ\n6. \u003cb\u003eIs there a way to disable the geo tagging on the IPâs?\u003c/b\u003e\u003cbr\u003eGo to \u003cb\u003eSettings -\u0026gt; Discovery Scope\u003c/b\u003e and add the subnet there.\u003cbr\u003eFor all subnets that are defined as internal, Faddom should show the name of the servers instead of the ASN for those IP addresses.\u003cbr\u003eâ\n7. \u003cb\u003eCan Faddom map all kinds of applications?\u003c/b\u003e\u003cbr\u003eFaddom can map any application, whether it is an out-of-the-box or custom application, if it has an IPv4 address. It can map applications from any source and platform.\u003cbr\u003eâ\n8. \u003cb\u003eCan we show the databases the servers are using?\u003c/b\u003e\u003cbr\u003eNo, as Faddom will only scan the server. It will show information about the server that is stored on the host, and it cannot access applications hosted on other servers.\u003cbr\u003eâ\n9. \u003cb\u003eHow does Faddom map physical servers?\u003c/b\u003e\u003cbr\u003eWe collect NetFlow/sFlow from routers, switches, firewalls, and load balancers. When this is not possible, an agent can be installed. See \u003ca href=\"https://support.faddom.com/en/articles/9428889-capturing-network-traffic-using-agents\"\u003eCapturing network traffic using agents\u003c/a\u003e\u003cbr\u003eâ\n10. \u003cb\u003eDoes Faddom have the ability to drill into apps, services, and processes and how is this done?\u
55003cbr\u003eâ\u003c/b\u003eWe do not drill into services and processes on a VM, however, you can see running processes on VMs using the \u003ca href=\"https://support.faddom.com/en/articles/9428870-how-to-configure-data-sources\"\u003eService Discovery\u003c/a\u003e feature. We use network traffic data to build the dependencies and VMware APIs for details on the servers themselves.\u003cbr\u003eâ\n11. \u003cb\u003eHow does Faddom map a VDI environment?\u003c/b\u003e\u003cbr\u003eFaddom will map a virtual desktop as a server so you will see full traffic. This will mean that each desktop will impact your license. If you do not want to include them in your license, you can exclude them from discovery by following our \u003ca href=\"https://support.faddom.com/en/articles/9059522-how-to-exclude-subnets-from-discovery\"\u003eHow to Exclude Subnets from Discovery\u003c/a\u003e guide.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eHow deep does Faddom drill down on the server level?\u003c/b\u003e\u003cbr\u003eFaddom collects all the data stored on the vCenter or Hyper-V instance via APIs\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom support SNMP v3?\u003c/b\u003e\u003cbr\u003eWe support SNMPv3 for both load balancers (see \u003ca href=\"https://support.faddom.com/en/articles/9428896-how-to-set-up-a-load-balancer\"\u003eHow to Set Up a Load Balancer\u003c/a\u003e) and for physical devices (see \u003ca href=\"https://support.faddom.com/en/articles/9059502-network-topology-mapping\"\u003eNetwork Topology Mapping\u003c/a\u003e)\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom map routers/switches?\u003c/b\u003e\u003cbr\u003eThrough SNMP protocols \u003ca href=\"https://support.faddom.com/en/articles/9059502-network-topology-mapping\"\u003eNetwork Topology Mapping\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eI canât get the SNMP to work for the network discovery\u003c/b\u003e\u003cbr\u003eFor SNMP discovery, there are several things you need to check:","class":"no-margin"},{"type":"unorderedNestedList","text":"- You are using the correct community string\n- The range of IP addresses that you are scanning covers the devices you want to identify\n- The firewall allows SNMP traffic between our server and the network devices\n- The Faddom server IP is allowed to make SNMP queries in the whitelist/ACL on the network devices (not all devices have this requirement)\u003cbr\u003eâ","items":[{"content":[{"type":"paragraph","text":"You are using the correct community string","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"The range of IP addresses that you are scanning covers the devices you want to identify","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"The firewall allows SNMP traffic between our server and the network devices","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"The Faddom server IP is allowed to make SNMP queries in the whitelist/ACL on the network devices (not all devices have this requirement)\u003cbr\u003eâ","class":"no-margin"}]}]}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eMy Domain Controller has multiple IPs. How can I see what is connected to each one?\u003c/b\u003e\u003cbr\u003eYou can use the search functionality to gather this information and export it to Excel\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIs there a way to disable the geo tagging on the IPâs?\u003c/b\u003e\u003cbr\u003eGo to \u003cb\u003eSettings -\u0026gt; Discovery Scope\u003c/b\u003e and add the subnet there.\u003cbr\u003eFor all subnets that are defined as internal, Faddom should show the name of the servers instead of the ASN for those IP addresses.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom map all kinds of applications?\u003c/b\u003e\u003cbr\u003eFaddom can map any application, whether it is an out-of-the-box or custom application, if it has an IPv4 address. It can map applications from any source and platform.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan we show the databases the servers are using?\u003c/b\u003e\u003cbr\u003eNo, as Faddom will only scan the server. It will show information about the server that is stored on the host, and it cannot access applications hosted on other servers.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom map physical servers?\u003c/b\u003e\u003cbr\u003eWe collect NetFlow/sFlow from routers, switches, firewalls, and load balancers. When this is not possible, an agent can be installed. See \u003ca href=\"https://support.faddom.com/en/articles/9428889-capturing-network-traffic-using-agents\"\u003eCapturing network traffic using agents\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom have the ability to drill into apps, services, and processes and how is this done?\u
55003cbr\u003eâ\u003c/b\u003eWe do not drill into services and processes on a VM, however, you can see running processes on VMs using the \u003ca href=\"https://support.faddom.com/en/articles/9428870-how-to-configure-data-sources\"\u003eService Discovery\u003c/a\u003e feature. We use network traffic data to build the dependencies and VMware APIs for details on the servers themselves.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom map a VDI environment?\u003c/b\u003e\u003cbr\u003eFaddom will map a virtual desktop as a server so you will see full traffic. This will mean that each desktop will impact your license. If you do not want to include them in your license, you can exclude them from discovery by following our \u003ca href=\"https://support.faddom.com/en/articles/9059522-how-to-exclude-subnets-from-discovery\"\u003eHow to Exclude Subnets from Discovery\u003c/a\u003e guide.","class":"no-margin"}]}]},{"type":"subheading3","text":"Network Traffic \u0026amp; Data Collection","idAttribute":"h_638aa50b5f"},{"type":"orderedNestedList","text":"1. \u003cb\u003eHow does Faddom collect the network traffic?\u003cbr\u003eâ\u003c/b\u003eFaddom collects the traffic through NetFlow/sFlow/Cloud Flow Logs or packet inspection.\u003cbr\u003eâ\n2. \u003cb\u003eWhat is NetFlow \u0026amp; SFlow?\u003c/b\u003e\n - NetFlow is a network traffic protocol developed by Cisco in 1996. It provides the ability to collect network traffic in an IT environment.\u003cbr\u003eâ\n - sFlow, is a packet sampling protocol created by InMon Corporation that has seen broad network industry adoption. This includes network equipment vendors that already support NetFlow including Cisco, along with router vendors like Brocade (now Extreme) and in many switching products including those from Juniper and Arista.\u003cbr\u003eâ\n3. \u003cb\u003eDo I need to enable NetFlow through Faddom UI?\u003c/b\u003e\u003cbr\u003eFor VMWare, you can enable NetFlow through the UI, assuming Faddom has sufficient permissions and credentials, but it is not required. You can also enable Netflow manually in VMware. See \u003ca href=\"https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware\"\u003eConfigure Netflow In VMware\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eHow does Faddom map multiple environments?\u003c/b\u003e\u003cbr\u003eAs long as the environments are communicating with each other, then Faddom can map them with a single instance. If you have separate environments (e.g. multiple sites), then you can use a proxy server to collect the information in one environment and send it to the other.\u003cbr\u003eâ\n5. \u003cb\u003eCan we map Juniper devices that run using Jflow?\u003c/b\u003e\u003cbr\u003eYes - It is the same as NetFlow v5, which we support.\u003cbr\u003eâ\n6. \u003cb\u003eIf an Azure server doesn't have NSG Logs, can Faddom build a map through the gateway logs?\u003c/b\u003e\u003cbr\u003eNo, because Faddom requires the NSG flow logs, which the Gateway Logs do not provide.\u003cbr\u003eâ\n7. \u003cb\u003eHow does Faddom receive the additional info on the properties of the servers\u003c/b\u003e\u003cbr\u003eDepends on the environment. For a VMware environment, it is collected through the vCenter database (stored for 30 days). With Hyper-V, through the sFlow protocol, and in cloud environments, through APIs.\u003cbr\u003eâ\n8. \u003cb\u003eHow does Faddom know the names of the servers?\u003c/b\u003e\u003cbr\u003eFaddom gets this information from your DNS server via reverse lookup or integration with other platforms.\u003cbr\u003eâ\n9. \u003cb\u003eHow long should Faddom run before I can use our rightsizing recommendations?\u003c/b\u003e\u003cbr\u003eDepends on the environment. For VMware, we already get the data for the last 30 days upon installation. For other environments, we collect while we are running, so it should probably collect for at least two weeks before giving sizing recommendations\u003cbr\u003eâ\n10. \u003cb\u003eIs there a limit to what Faddom can map?\u003c/b\u003e\u003cbr\u003eIf there is an IP address, then Faddom can map it regardless of the underlying hardware or OS.\u003cbr\u003eâ\n11. \u003cb\u003eCan Faddom map Nutanix AHV?\u003c/b\u003e\u003cbr\u003eFaddom can connect to Nutanix AHV to collect VM information. For collecting network traffic, some installation is required on the Nutanix host. Please contact \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e if you need assistance with this.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom collect the network traffic?\u003cbr\u003eâ\u003c/b\u003eFaddom collects the traffic through NetFlow/sFlow/Cloud Flow Logs or packet inspection.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat is NetFlow \u0026amp; SFlow?\u003c/b\u003e","class":"no-margin"},{"type":"unorderedNestedList","text":"- NetFlow is a network traffic protocol developed by Cisco in 1996. It provides the ability to collect network traffic in an IT environment.\u003cbr\u003eâ\n- sFlow, is a packet sampling protocol created by InMon Corporation that has seen broad network industry adoption. This includes network equipment vendors that already support NetFlow including Cisco, along with router vendors like Brocade (now Extreme) and in many switching products including those from Juniper and Arista.\u
55003cbr\u003eâ","items":[{"content":[{"type":"paragraph","text":"NetFlow is a network traffic protocol developed by Cisco in 1996. It provides the ability to collect network traffic in an IT environment.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"sFlow, is a packet sampling protocol created by InMon Corporation that has seen broad network industry adoption. This includes network equipment vendors that already support NetFlow including Cisco, along with router vendors like Brocade (now Extreme) and in many switching products including those from Juniper and Arista.\u003cbr\u003eâ","class":"no-margin"}]}]}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDo I need to enable NetFlow through Faddom UI?\u003c/b\u003e\u003cbr\u003eFor VMWare, you can enable NetFlow through the UI, assuming Faddom has sufficient permissions and credentials, but it is not required. You can also enable Netflow manually in VMware. See \u003ca href=\"https://support.faddom.com/en/articles/9059440-configure-netflow-in-vmware\"\u003eConfigure Netflow In VMware\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom map multiple environments?\u003c/b\u003e\u003cbr\u003eAs long as the environments are communicating with each other, then Faddom can map them with a single instance. If you have separate environments (e.g. multiple sites), then you can use a proxy server to collect the information in one environment and send it to the other.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan we map Juniper devices that run using Jflow?\u003c/b\u003e\u003cbr\u003eYes - It is the same as NetFlow v5, which we support.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIf an Azure server doesn't have NSG Logs, can Faddom build a map through the gateway logs?\u003c/b\u003e\u003cbr\u003eNo, because Faddom requires the NSG flow logs, which the Gateway Logs do not provide.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom receive the additional info on the properties of the servers\u003c/b\u003e\u003cbr\u003eDepends on the environment. For a VMware environment, it is collected through the vCenter database (stored for 30 days). With Hyper-V, through the sFlow protocol, and in cloud environments, through APIs.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom know the names of the servers?\u003c/b\u003e\u003cbr\u003eFaddom gets this information from your DNS server via reverse lookup or integration with other platforms.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow long should Faddom run before I can use our rightsizing recommendations?\u003c/b\u003e\u003cbr\u003eDepends on the environment. For VMware, we already get the data for the last 30 days upon installation. For other environments, we collect while we are running, so it should probably collect for at least two weeks before giving sizing recommendations\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIs there a limit to what Faddom can map?\u003c/b\u003e\u003cbr\u003eIf there is an IP address, then Faddom can map it regardless of the underlying hardware or OS.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom map Nutanix AHV?\u003c/b\u003e\u003cbr\u003eFaddom can connect to Nutanix AHV to collect VM information. For collecting network traffic, some installation is required on the Nutanix host. Please contact \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e if you need assistance with this.","class":"no-margin"}]}]},{"type":"subheading3","text":"AI Features","idAttribute":"h_fe1a17cda4"},{"type":"orderedNestedList","text":"1. \u003cb\u003eDoes Faddom include AI features?\u003c/b\u003e\u003cbr\u003eYes, Faddom has three features that utilize AI - \n 1. \u003cb\u003eCompass - \u003c/b\u003ethis feature allows you to interact with Faddom to ask questions about your environment\n 2. \u003cb\u003eLighthouse - \u003c/b\u003eour \u003cb\u003eAI Anomaly Detection \u003c/b\u003esystem. This is currently available only to a limited number of partners and customers\n 3. \u003cb\u003eThe Captain - \u003c/b\u003ean interactive chatbot providing answers to questions about Faddom and helping to escalate to our support team\u003cbr\u003eâ\n2. \u003cb\u003eIs our data secure? \u003c/b\u003e\u003cbr\u003eYes, as all the data is stored in your environment. Faddom (the Company) has no access to the server or data stored in the database.\n 1. \u003cb\u003eCompassAI, \u003c/b\u003ewhat you type is sent to our servers, and it sends back a database query that is run locally on your server.\n 2. \u003cb\u003eLightouse\u003c/b\u003e, any data you send to Faddom is obfuscated, which means that we do not have the details of the server. While we will be able to see if anomalies were detected, we will not know which server/s were affected or why.\n 3. \u003cb\u003eâThe Captain - \u003c/b\u003ethis gives you full access to our support portal without needing any data from you. When opening a ticket, you may be asked to provide logs, but you can choose not to (although you may be asked for this by one of our support staff)\u003cbr\u003eâ\n3. \u003cb\u003eWhere is the data stored?\u003c/b\u003e\u003cbr\u003eAll data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database. The processing takes place on our servers hosted in GCP. ","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom include AI features?\u003c/b\u003e\u003cbr\u003eYes, Faddom has three features that utilize AI - ","class":"no-margin"},{"type":"orderedNestedList","text":"1. \u003cb\u003eCompass - \u003c/b\u003ethis feature allows you to interact with Faddom to ask questions about your environment\n2. \u003cb\u003eLighthouse - \u003c/b\u003eour \u003cb\u003eAI Anomaly Detection \u003c/b\u003esystem. This is currently available only to a limited number of partners and customers\n3. \u003cb\u003eThe Captain - \u003c/b\u003ean interactive chatbot providing answers to questions about Faddom and helping to escalate to our support team\u003cbr\u003eâ","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eCompass - \u003c/b\u003ethis feature allows you to interact with Faddom to ask questions about your environment","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eLighthouse - \u003c/b\u003eour \u003cb\u003eAI Anomaly Detection \u003c/b\u003esystem. This is currently available only to a limited number of partners and customers","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eThe Captain - \u003c/b\u003ean interactive chatbot providing answers to questions about Faddom and helping to escalate to our support team\u003cbr\u003eâ","class":"no-margin"}]}]}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eIs our data secure? \u003c/b\u003e\u003cbr\u003eYes, as all the data is stored in your environment. Faddom (the Company) has no access to the server or data stored in the database.","class":"no-margin"},{"type":"orderedNestedList","text":"1. \u003cb\u003eCompassAI, \u003c/b\u003ewhat you type is sent to our servers, and it sends back a database query that is run locally on your server.\n2. \u003cb\u003eLightouse\u003c/b\u003e, any data you send to Faddom is obfuscated, which means that we do not have the details of the server. While we will be able to see if anomalies were detected, we will not know which server/s were affected or why.\n3. \u003cb\u003eâThe Captain - \u003c/b\u003ethis gives you full access to our support portal without needing any data from you. When opening a ticket, you may be asked to provide logs, but you can choose not to (although you may be asked for this by one of our support staff)\u003cbr\u003eâ","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eCompassAI, \u003c/b\u003ewhat you type is sent to our servers, and it sends back a database query that is run locally on your server.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":" \u003cb\u003eLightouse\u003c/b\u003e, any data you send to Faddom is obfuscated, which means that we do not have the details of the server. While we will be able to see if anomalies were detected, we will not know which server/s were affected or why.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eâThe Captain - \u003c/b\u003ethis gives you full access to our support portal without needing any data from you. When opening a ticket, you may be asked to provide logs, but you can choose not to (although you may be asked for this by one of our support staff)\u003cbr\u003eâ","class":"no-margin"}]}]}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhere is the data stored?\u003c/b\u003e\u003cbr\u003eAll data is stored in your environment, and Faddom (the Company) has no access to the server or data stored in the database. The processing takes place on our servers hosted in GCP. ","class":"no-margin"}]}]},{"type":"subheading3","text":"Miscellaneous","idAttribute":"h_e5614fc222"},{"type":"orderedNestedList","text":"1. \u003cb\u003eIf the VM that Faddom is
55installed on fails, is there an effortless way to recover it, or does the customer need to do a full installation from the beginning?\u003c/b\u003e\u003cbr\u003eIf there is no local backup or snapshot, then a full installation will need to be performed. Faddom does not take backups or snapshots of itself, and this needs to be configured on the hypervisor.\u003cbr\u003eâ\n2. \u003cb\u003eWhat counts as an instance for the pricing plan?\u003c/b\u003e\u003cbr\u003eFaddom bases its pricing on the servers in an IT environment; this includes any physical/virtual/cloud-based server in the IT environment being mapped.\u003cbr\u003eâ\n3. \u003cb\u003eHow does Faddom discover the SSL certificates?\u003c/b\u003e\u003cbr\u003eFaddom analyses SSL packets. This can only be done if full packet capture is enabled. This will not work through Netflow. See \u003ca href=\"https://support.faddom.com/en/articles/9428964-how-to-manage-ssl-certificates\"\u003eHow to Manage SSL Certificates\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eCan we show the servers with the most traffic, so I know the key servers in my environment?\u003c/b\u003e\u003cbr\u003eCurrently, this is not a functionality that we offer.\u003cbr\u003eâ\n5. \u003cb\u003eCan Faddom discover incoming/outgoing traffic in the environment?\u003c/b\u003e\u003cbr\u003eFaddom sees all traffic between servers, regardless of whether it is incoming or outgoing. By default, Faddom will not collect traffic that is outgoing from your network to external addresses. This can be enabled on a per-subnet basis in the \u003cb\u003eSettings -\u0026gt; Discovery Scope\u003c/b\u003e screen.\u003cbr\u003eâ\n6. \u003cb\u003eHow do I update to the latest release?\u003c/b\u003e\n - For Linux, this can be achieved by logging into the server and either running the upgrade script or downloading it\n - For Windows, you need to download and run the setup EXE.\n See our article \u003ca href=\"https://support.faddom.com/en/articles/9428901-upgrading-the-faddom-server\"\u003eUpgrading the Faddom Server\u003c/a\u003e\u003cbr\u003eâ\n7. \u003cb\u003eWhat happens if my server count exceeds my license?\u003cbr\u003eâ\u003c/b\u003eThe servers will still show in the maps; however, you will only have limited information on the servers. You can refer to our \u003ca href=\"https://support.faddom.com/en/articles/9059541-licensing\"\u003eLicensing\u003c/a\u003e page for more information.\u003cbr\u003eâ\n8. \u003cb\u003eHow to upgrade my license?\u003c/b\u003e\u003cbr\u003eEmail \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e to upgrade your license.\u003cbr\u003eâ\n9. \u003cb\u003eHow does Faddom notify me of changes?\u003c/b\u003e\u003cbr\u003eThrough the app and by email through SMTP protocol, as long as you have configured notifications\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059475-notifications-and-events\"\u003eNotifications and Events\u003c/a\u003e\u003cbr\u003eâ\n10. \u003cb\u003eWhat information does Faddom show for Kubernetes?\u003cbr\u003eâ\u003c/b\u003e We show the different services in the cluster and their dependencies. For further information, see \u003ca href=\"https://support.faddom.com/en/articles/9059428-discovering-kubernetes\"\u003eDiscovering Kubernetes\u003c/a\u003e\u003cbr\u003eâ\n11. \u003cb\u003eWhat encryption does the database use?\u003c/b\u003e\n In Faddom versions 2025.1 and earlier, AES128 is used. From 2025.2 and above, it is AES256.\u003cbr\u003e\n12. \u003cb\u003eCan Faddom integrate with other tools?\u003c/b\u003e\u003cbr\u003eFaddom is built to integrate with the tools already in your environment, with particularly strong support for ServiceNow, CMDB platforms, and ITSM/ITAM systems. Integration is handled through a full REST API that lets you export maps, pull configuration and CVE data, retrieve software inventory, trigger tasks, and export dependency data, all of which can be used to keep your CMDB continuously updated with accurate, auto-discovered dependency mapping rather than relying on manual updates. \u003cbr\u003e\u003cbr\u003eIf you'd like help setting up an API integration or have questions about this capability, please contact \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eIf the VM that Faddom is
55installed on fails, is there an effortless way to recover it, or does the customer need to do a full installation from the beginning?\u003c/b\u003e\u003cbr\u003eIf there is no local backup or snapshot, then a full installation will need to be performed. Faddom does not take backups or snapshots of itself, and this needs to be configured on the hypervisor.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat counts as an instance for the pricing plan?\u003c/b\u003e\u003cbr\u003eFaddom bases its pricing on the servers in an IT environment; this includes any physical/virtual/cloud-based server in the IT environment being mapped.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom discover the SSL certificates?\u003c/b\u003e\u003cbr\u003eFaddom analyses SSL packets. This can only be done if full packet capture is enabled. This will not work through Netflow. See \u003ca href=\"https://support.faddom.com/en/articles/9428964-how-to-manage-ssl-certificates\"\u003eHow to Manage SSL Certificates\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan we show the servers with the most traffic, so I know the key servers in my environment?\u003c/b\u003e\u003cbr\u003eCurrently, this is not a functionality that we offer.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom discover incoming/outgoing traffic in the environment?\u003c/b\u003e\u003cbr\u003eFaddom sees all traffic between servers, regardless of whether it is incoming or outgoing. By default, Faddom will not collect traffic that is outgoing from your network to external addresses. This can be enabled on a per-subnet basis in the \u003cb\u003eSettings -\u0026gt; Discovery Scope\u003c/b\u003e screen.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow do I update to the latest release?\u003c/b\u003e","class":"no-margin"},{"type":"unorderedNestedList","text":"- For Linux, this can be achieved by logging into the server and either running the upgrade script or downloading it\n- For Windows, you need to download and run the setup EXE.","items":[{"content":[{"type":"paragraph","text":"For Linux, this can be achieved by logging into the server and either running the upgrade script or downloading it","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"For Windows, you need to download and run the setup EXE.","class":"no-margin"}]}]},{"type":"paragraph","text":"See our article \u003ca href=\"https://support.faddom.com/en/articles/9428901-upgrading-the-faddom-server\"\u003eUpgrading the Faddom Server\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat happens if my server count exceeds my license?\u003cbr\u003eâ\u003c/b\u003eThe servers will still show in the maps; however, you will only have limited information on the servers. You can refer to our \u003ca href=\"https://support.faddom.com/en/articles/9059541-licensing\"\u003eLicensing\u003c/a\u003e page for more information.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow to upgrade my license?\u003c/b\u003e\u003cbr\u003eEmail \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e to upgrade your license.\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eHow does Faddom notify me of changes?\u003c/b\u003e\u003cbr\u003eThrough the app and by email through SMTP protocol, as long as you have configured notifications\u003cbr\u003eSee \u003ca href=\"https://support.faddom.com/en/articles/9059475-notifications-and-events\"\u003eNotifications and Events\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat information does Faddom show for Kubernetes?\u003cbr\u003eâ\u003c/b\u003e We show the different services in the cluster and their dependencies. For further information, see \u003ca href=\"https://support.faddom.com/en/articles/9059428-discovering-kubernetes\"\u003eDiscovering Kubernetes\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat encryption does the database use?\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"In Faddom versions 2025.1 and earlier, AES128 is used. From 2025.2 and above, it is AES256.\u003cbr\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eCan Faddom integrate with other tools?\u003c/b\u003e\u003cbr\u003eFaddom is built to integrate with the tools already in your environment, with particularly strong support for ServiceNow, CMDB platforms, and ITSM/ITAM systems. Integration is handled through a full REST API that lets you export maps, pull configuration and CVE data, retrieve software inventory, trigger tasks, and export dependency data, all of which can be used to keep your CMDB continuously updated with accurate, auto-discovered dependency mapping rather than relying on manual updates. \u003cbr\u003e\u003cbr\u003eIf you'd like help setting up an API integration or have questions about this capability, please contact \u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e.","class":"no-margin"}]}]},{"type":"heading","text":"Troubleshooting","idAttribute":"h_01GG4Z5PFX7FT1E46B0NFD26RM"},{"type":"orderedNestedList","text":"1. \u003cb\u003eI've noticed the Faddom system started running very slowly; it seems to be more responsive after a restart\u003c/b\u003e\n Check the memory usage on the Faddom server. The default settings for the Faddom server may not be enough to handle your environment.\u003cbr\u003eâ\u003cbr\u003eâ\n2. \u003cb\u003eFaddom has stopped working what can I do?\u003c/b\u003e'\u003cbr\u003eThis may be an issue with the disk space of the database. See \u003ca href=\"https://support.faddom.com/en/articles/10023479-how-to-increase-the-size-of-the-database-disk-on-the-faddom-virtual-appliance\"\u003eHow to increase the size of the database disk on the Faddom virtual appli
55ance?\u003c/a\u003e\u003cbr\u003eâ\u003cbr\u003eâ\n3. \u003cb\u003eWhy donât I see any traffic or maps in VMware after I have done the installation?\u003c/b\u003e\u003cbr\u003eThis is most likely a permissions or NetFlow configuration error. For more information see \u003ca href=\"https://support.faddom.com/en/articles/9059574-faddom-is-not-receiving-network-traffic-from-vmware-how-i-can-debug-it\"\u003eFaddom is not receiving network traffic from VMware. How I can debug it?\u003c/a\u003e\u003cbr\u003eâ\n4. \u003cb\u003eWhat do I do if I need further support?\u003cbr\u003eâ\u003c/b\u003eYou can create a ticket directly from the Faddom UI or by emailing \u003cb\u003e\u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e \u003c/b\u003e","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eI've noticed the Faddom system started running very slowly; it seems to be more responsive after a restart\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Check the memory usage on the Faddom server. The default settings for the Faddom server may not be enough to handle your environment.\u003cbr\u003eâ\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eFaddom has stopped working what can I do?\u003c/b\u003e'\u003cbr\u003eThis may be an issue with the disk space of the database. See \u003ca href=\"https://support.faddom.com/en/articles/10023479-how-to-increase-the-size-of-the-database-disk-on-the-faddom-virtual-appliance\"\u003eHow to increase the size of the database disk on the Faddom virtual appliance?\u003c/a\u003e\u003cbr\u003eâ\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhy donât I see any traffic or maps in VMware after I have done the installation?\u003c/b\u003e\u003cbr\u003eThis is most likely a permissions or NetFlow configuration error. For more information see \u003ca href=\"https://support.faddom.com/en/articles/9059574-faddom-is-not-receiving-network-traffic-from-vmware-how-i-can-debug-it\"\u003eFaddom is not receiving network traffic from VMware. How I can debug it?\u003c/a\u003e\u003cbr\u003eâ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eWhat do I do if I need further support?\u003cbr\u003eâ\u003c/b\u003eYou can create a ticket directly from the Faddom UI or by emailing \u003cb\u003e\u003ca href=\"mailto:[email protected]\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\[email protected]\u003c/a\u003e \u003c/b\u003e","class":"no-margin"}]}]},{"type":"heading","text":"FedRAMP compliance","idAttribute":"h_cb07761c7f"},{"type":"orderedNestedList","text":"1. \u003cb\u003eDoes Faddom require FedRAMP compliance?\u003c/b\u003e\n No. FedRAMP applies only to \u003cb\u003ecloud and SaaS solutions\u003c/b\u003e used by U.S. federal agencies. Faddom is delivered \u003cb\u003efully on-premises\u003c/b\u003e, runs inside the customerâs own environment, and can operate \u003cb\u003eoffline\u003c/b\u003e or even in \u003cb\u003eair-gapped networks\u003c/b\u003e. The only components that may use cloud services are \u003cb\u003eCompass \u0026amp; Lighthouse AI\u003c/b\u003e, which are \u003cb\u003eoptional\u003c/b\u003e and can be completely disabled in the license. Because no SaaS component is required for Faddomâs core functionality, FedRAMP authorization is \u003cb\u003enot applicable\u003c/b\u003e.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eDoes Faddom require FedRAMP compliance?\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"No. FedRAMP applies only to \u003cb\u003ecloud and SaaS solutions\u003c/b\u003e used by U.S. federal agencies. Faddom is delivered \u003cb\u003efully on-premises\u003c/b\u003e, runs inside the customerâs own environment, and can operate \u003cb\u003eoffline\u003c/b\u003e or even in \u003cb\u003eair-gapped networks\u003c/b\u003e. The only components that may use cloud services are \u003cb\u003eCompass \u0026amp; Lighthouse AI\u003c/b\u003e, which are \u003cb\u003eoptional\u003c/b\u003e and can be completely disabled in the license. Because no SaaS component is required for Faddomâs core functionality, FedRAMP authorization is \u003cb\u003enot applicable\u003c/b\u003e.","class":"no-margin"}]}]},{"type":"heading","text":"FIPS Compliance","idAttribute":"h_0f0c4bf274"},{"type":"orderedNestedList","text":"1. \u003cb\u003eIs Faddom FIPS compliant?\u003c/b\u003e\n Faddomâs OVA is based on \u003cb\u003eOracle Linux 9\u003c/b\u003e, which includes built-in supp
55ort for \u003cb\u003eFIPS mode\u003c/b\u003e. When customers enable this mode, the operating system enforces the use of \u003cb\u003eFIPS-validated cryptographic modules\u003c/b\u003e and disables non-approved algorithms. Faddom relies on the underlying OS crypto libraries, so running in Oracle Linux FIPS mode ensures that cryptographic operations are handled in a \u003cb\u003eFIPS 140-3 validated environment\u003c/b\u003e. Reference \u0026amp; guide: \u003ca href=\"https://docs.oracle.com/en/operating-systems/oracle-linux/9/security/configuring_fips_mode.html#configuring-fips-mode\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eConfiguring FIPS mode in Oracle Linux 9\u003c/a\u003e. ","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eIs Faddom FIPS compliant?\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"Faddomâs OVA is based on \u003cb\u003eOracle Linux 9\u003c/b\u003e, which includes built-in support for \u003cb\u003eFIPS mode\u003c/b\u003e. When customers enable this mode, the operating system enforces the use of \u003cb\u003eFIPS-validated cryptographic modules\u003c/b\u003e and disables non-approved algorithms. Faddom relies on the underlying OS crypto libraries, so running in Oracle Linux FIPS mode ensures that cryptographic operations are handled in a \u003cb\u003eFIPS 140-3 validated environment\u003c/b\u003e. Reference \u0026amp; guide: \u003ca href=\"https://docs.oracle.com/en/operating-systems/oracle-linux/9/security/configuring_fips_mode.html#configuring-fips-mode\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eConfiguring FIPS mode in Oracle Linux 9\u003c/a\u003e. ","class":"no-margin"}]}]}],"collectionId":"9971916","description":"","id":"9218882","lastUpdated":"Updated over 2 months ago","lastUpdatedDate":"2026-08-11T12:09:53Z","markdown":null,"relatedArticles":[{"title":"What ports need to be open for Faddom to function?","url":"https://support.faddom.com/en/articles/9059547-what-ports-need-to-be-open-for-faddom-to-function"},{"title":"Installation Prerequisites","url":"https://support.faddom.com/en/articles/9428860-installation-prerequisites"},{"title":"How to Deploy Faddom","url":"https://support.faddom.com/en/articles/9428863-how-to-deploy-faddom"},{"title":"How to Configure Data Sources","url":"https://support.faddom.com/en/articles/9428870-how-to-configure-data-sources"},{"title":"Capture Options","url":"https://support.faddom.com/en/articles/9428881-capture-options"}],"targetUserType":"everyone","title":"FAQ","showTableOfContents":true,"synced":false,"isStandaloneApp":false},"breadcrumbs":[{"url":"https://support.faddom.com/en/collections/9971915-faq","name":"FAQ"},{"url":"https://support.faddom.com/en/collections/9971916-faq","name":"FAQ"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#595959","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(89, 89, 89)","--body-toc-active-border":"#737373","--body-toc-inactive-border":"#f2f2f2","--body-toc-inactive-color":"#595959","--body-toc-active-font-weight":400,"--body-table-border":"rgb(204, 204, 204)","--body-color":"hsl(0, 0%, 0%)","--footer-bg":"rgb(255, 255, 255)","--footer-image":"none","--footer-border":"rgb(230, 230, 230)","--footer-color":"hsl(211, 10%, 61%)","--header-bg":"none","--header-image":"url(https://downloads.intercomcdn.com/i/o/a422in2k/954884/130d767947368dd8d7bd88bac009/15365b3f5835081c2ed2c21bdbbbe6da.png)","--header-color":"hsl(0, 0%, 100%)","--collection-card-bg":"rgb(255, 255, 255)","--collection-card-image":"none","--collection-card-color":"hsl(195, 100%, 40%)","--card-bg":"rgb(255, 255, 255)","--card-border-color":"rgba(26, 26, 26, 0.15)","--card-border-inner-radius":"6px","--card-border-radius":"8px","--card-shadow":"0 1px 2px 0 rgb(0 0 0 / 0.05)","--search-bar-border-radius":"10px","--search-bar-width":"100%","--ticket-blue-bg-color":"#dce1f9","--ticket-blue-text-color":"#334bfa","--ticket-green-bg-color":"#d7efdc","--ticket-green-text-color":"#0f7134","--ticket-orange-bg-color":"#ffebdb","--ticket-orange-text-color":"#b24d00","--ticket-red-bg-color":"#ffdbdb","--ticket-red-text-color":"#df2020","--header-height":"405px","--header-subheader-background-color":"#000000","--header-subheader-font-color":"#FFFFFF","--content-block-bg":"rgb(255, 255, 255)","--content-block-image":"none","--content-block-color":"hsl(0, 0%, 10%)","--content-block-button-bg":"rgb(51, 75, 250)","--content-block-button-image":"none","--content-block-button-color":"hsl(0, 0%, 100%)","--content-block-button-radius":"6px","--content-block-margin":"0","--content-block-width":"auto","--primary-color":"hsl(195, 100%, 40%)","--primary-color-alpha-10":"hsla(195, 100%, 40%, 0.1)","--primary-color-alpha-60":"hsla(195, 100%, 40%, 0.6)","--text-on-primary-color":"#1a1a1a"},"intl":{"defaultLocale":"en","locale":"en","messages":{"layout.skip_to_main_content":"Skip to main content","article.attachment_icon":"Attachment icon","article.related_articles":"Related Articles","article.written_by":"Written by \u003cb\u003e{author}\u003c/b\u003e","article.table_of_contents":"Table of contents","breadcrumb.all_c
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55cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.","cookie_categories.advertisement.name":"Advertising and Social Media Cookies","cookie_categories.advertisement.description":"Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.","cookie_consent.site_access_blocked":"Site access blocked until cookie consent","v2.common.article_count":"{count, plural, one {# article} other {# articles}}","v2.common.article_navigation":"Article navigation","v2.common.breadcrumb":"Breadcrumb","v2.common.docs_navigation":"Docs navigation","v2.common.collapse":"Collapse {title}","v2.common.expand":"Expand {title}","v2.docs.article.related_articles":"Related articles","v2.docs.article.related_articles_aria_label":"Related articles","v2.docs.article.next":"Next","v2.docs.article.previous":"Previous","v2.docs.home.headline":"{appName} Help Center","v2.docs.home.subheadline":"Search for answers or browse popular topics.","v2.docs.home.view_collection":"View collection","v2.docs.search.results":"{count, plural, one {# result} other {# results}} for {term}","v2.docs.search.no_results":"No results for {term}","v2.docs.toc.label":"On this page","v2.docs.top_bar.brand_home":"{siteName} home","v2.docs.top_bar.default_site_name":"Help Center","v2.docs.top_bar.help_center_links":"Help center links","v2.docs.top_bar.open_navigation":"Open docs navigation","v2.docs.top_bar.close_navigation":"Close docs navigation","v2.docs.top_bar.mobile_navigation":"Mobile docs navigation","v2.docs.top_bar.search":"Search","v2.docs.top_bar.search_aria_label":"Search docs ({shortcut})","v2.presentation.selector_aria_label":"V2 prototype presentation selector","v2.presentation.selector_label":"V2 prototype","v2.presentation.selector_group_aria_label":"Visual presentation","v2.presentation.option.docs":"Docs","v2.presentation.option.minimal":"Minimal","v2.presentation.option.ai_resident":"AI resident","v2.presentation.option.editorial":"Editorial","v2.presentation.option.conversational":"Conversational","v2.action_bar.toolbar_aria_label":"Article actions","v2.action_bar.copy_for_llm":"Copy for LLM","v2.action_bar.copied":"Copied","v2.action_bar.copying":"Copyingâ¦","v2.action_bar.copy_failed":"Copy failed","v2.action_bar.loading":"Loadingâ¦","v2.action_bar.view_as_markdown":"View as markdown","v2.action_bar.view_raw":"View raw","v2.action_bar.send_to_ai":"Send to AI","v2.action_bar.send_to_ai_aria_label":"Send this article to an AI assistant","v2.action_bar.more_actions_aria_label":"More article actions","v2.action_bar.open_in_claude":"Open in Claude","v2.action_bar.open_in_claude_app":"Open in Claude app","v2.action_bar.open_in_chatgpt":"Open in ChatGPT","v2.action_bar.external_ai_prompt":"Read {markdownUrl} and help me with questions about it.","v2.code_block.copy":"Copy","v2.code_block.copied":"Copied","v2.code_block.copy_failed":"Copy failed","v2.code_block.copy_aria_label":"Copy code to clipboard","v2.markdown_modal.article_source":"Article source","v2.markdown_modal.close":"Close","v2.markdown_modal.copy":"Copy markdown","v2.fin.ask":"Ask","v2.fin.name":"Fin","v2.fin.ask_fin":"Ask Fin","v2.fin.ask_question":"Ask Fin a question","v2.fin.ask_about_page":"Ask Fin about this page","v2.fin.close":"Close","v2.fin.send_question":"Send question","v2.fin.thinking":"Fin is thinking","v2.fin.sources":"Sources","v2.fin.prototype.disclosure":"Prototype demo: answers are scripted and do not come from a production Fin API.","v2.fin.suggestion.get_started":"How do I get started?","v2.fin.suggestion.invite_team"
55:"How do I invite my team?","v2.fin.suggestion.configure_integrations":"How do I configure integrations?","v2.fin.suggestion.read_invoice":"How do I read my invoice?","v2.fin.resident.companion_aria_label":"Fin reading companion","v2.fin.resident.name_with_app":"{appName} · Fin","v2.fin.resident.status":"Online · Reading: {title}","v2.fin.resident.intro_title":"Reading along with you","v2.fin.resident.intro_body":"Iâve got this page open. Ask me anything about it and Iâll answer from the docs.","v2.fin.resident.try_asking":"Try asking","v2.fin.prototype.unavailable.body":"This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. 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