1"use strict";(self.webpackChunk_verdict_docs=self.webpackChunk_verdict_docs||[]).push([[8064],{13431:(e,t,n)=>{n.d(t,{R:()=>r,x:()=>l});var i=n(22155);const o={},s=i.createContext(o);function r(e){const t=i.useContext(s);return i.useMemo((function(){return"function"==typeof e?e(t):{...t,...e}}),[t,e])}function l(e){let t;return t=e.disableParentContext?"function"==typeof e.components?e.components(o):e.components||o:r(e.components),i.createElement(s.Provider,{value:t},e.children)}},35858:(e,t,n)=>{n.r(t),n.d(t,{assets:()=>c,contentTitle:()=>l,default:()=>h,frontMatter:()=>r,metadata:()=>i,toc:()=>a});const i=JSON.parse('{"id":"shopify/notes","title":"Notes","description":"By default Real ID leaves notes on the order during the ID check lifecycle.","source":"@site/docs/shopify/notes.md","sourceDirName":"shopify","slug":"/shopify/notes","permalink":"/help/docs/shopify/notes","draft":false,"unlisted":false,"tags":[],"version":"current","frontMatter":{},"sidebar":"docsSidebar","previous":{"title":"Tags","permalink":"/help/docs/shopify/tags"},"next":{"title":"Metafields","permalink":"/help/docs/shopify/metafields"}}');var o=n(65723),s=n(13431);const r={},l="Notes",c={},a=[{value:"Disabling notes",id:"disabling-notes",level:2}];function d(e){const t={admonition:"admonition",code:"code",h1:"h1",h2:"h2",header:"header",img:"img",li:"li",p:"p",strong:"strong",ul:"ul",...(0,s.R)(),...e.components};return(0,o.jsxs)(o.Fragment,{children:[(0,o.jsx)(t.header,{children:(0,o.jsx)(t.h1,{id:"notes",children:"Notes"})}),"\n",(0,o.jsx)(t.p,{children:"By default Real ID leaves notes on the order during the ID check lifecycle."}),"\n",(0,o.jsx)(t.p,{children:"These notes are left on the timeline of the order within the Shopify order's details:"}),"\n",(0,o.jsx)(t.p,{children:(0,o.jsx)(t.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1681915042/Real%20ID/Docs/CleanShot_2023-04-19_at_10.36.42.png",alt:"Example of a note left on a Shopify order that the ID check was delivered to the customer"})}),"\n",(0,o.jsx)(t.p,{children:"Notes will be automatically added to the order timeline during the ID verification flow:"}),"\n",(0,o.jsxs)(t.ul,{children:["\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Delivered an ID check to the customer"})}),"\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Customer opened the ID check"})}),"\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Customer uploaded their ID photo"})}),"\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Customer uploaded their headshot photo"})}),"\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Customer completed ID verification"})}),"\n",(0,o.jsx)(t.li,{children:(0,o.jsx)(t.code,{children:"Customer failed ID verification"})}),"\n"]}),"\n",(0,o.jsx)(t.h2,{id:"disabling-notes",children:"Disabling notes"}),"\n",(0,o.jsx)(t.p,{children:"This feature can be disabled or reenabled at any time."}),"\n",(0,o.jsxs)(t.p,{children:["First open the ",(0,o.jsx)(t.strong,{children:"Notifications"})," section under the ",(0,o.jsx)(t.strong,{children:"Settings"})," page in the app, and then open ",(0,o.jsx)(t.strong,{children:"For your Team"}),":"]}),"\n",(0,o.jsx)(t.p,{children:(0,o.jsx)(t.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1681915718/Real%20ID/Docs/CleanShot_2023-04-19_at_10.48.13.png",alt:"How to find the Team notifications settings"})}),"\n",(0,o.jsx)(t.p,{children:"These settings control the notifications that are sent to your team."}),"\n",(0,o.jsxs)(t.p,{children:["Within this tab, you can disable or enable the feature by clicking the toggle, then clicking ",(0,o.jsx)(t.strong,{children:"Save"}),"."]}),"\n",(0,o.jsx)(t.p,{children:(0,o.jsx)(t.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1681916249/Real%20ID/Docs/file-yQ7ATvsDrU.gif",alt:"Disabling automatic order notes during ID checks"})}),"\n",(0,o.jsxs)(t.admonition,{type:"info",children:[(0,o.jsx)(t.p,{children:"The notes left by Real ID do not directly affect the order payment or fulfillment status in any way."}),(0,o.jsx)(t.p,{children:"The notes are only for display purposes, so you can see the latest ID check events timeline without leaving the order in the Shopify dashboard."})]})]})}function h(e={}){const{wrapper:t}={...(0,s.R)(),...e.components};return t?(0,o.jsx)(t,{...e,children:(0,o.jsx)(d,{...e})}):d(e)}}}]);
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