1"use strict";(self.webpackChunk_verdict_docs=self.webpackChunk_verdict_docs||[]).push([[2315],{13431:(e,o,s)=>{s.d(o,{R:()=>i,x:()=>r});var n=s(22155);const t={},l=n.createContext(t);function i(e){const o=n.useContext(l);return n.useMemo((function(){return"function"==typeof e?e(o):{...o,...e}}),[o,e])}function r(e){let o;return o=e.disableParentContext?"function"==typeof e.components?e.components(t):e.components||t:i(e.components),n.createElement(l.Provider,{value:o},e.children)}},74276:(e,o,s)=>{s.r(o),s.d(o,{assets:()=>a,contentTitle:()=>r,default:()=>h,frontMatter:()=>i,metadata:()=>n,toc:()=>c});const n=JSON.parse('{"id":"woocommerce/logs","title":"Real ID logs","description":"The Real ID plugin will log crucial events around when orders are processed, ID checks are triggered, and when ID checks are associated with customers and orders.","source":"@site/docs/woocommerce/logs.md","sourceDirName":"woocommerce","slug":"/woocommerce/logs","permalink":"/help/docs/woocommerce/logs","draft":false,"unlisted":false,"tags":[],"version":"current","frontMatter":{},"sidebar":"docsSidebar","previous":{"title":"Hooks","permalink":"/help/docs/woocommerce/hooks"},"next":{"title":"Verification Page","permalink":"/help/docs/woocommerce/verification-page"}}');var t=s(65723),l=s(13431);const i={},r="Real ID logs",a={},c=[{value:"Finding the Real ID logs",id:"finding-the-real-id-logs",level:2},{value:"Frequently Asked Questions",id:"frequently-asked-questions",level:2},{value:"I don't see any <code>real_id</code> logs in my WooCommerce site",id:"i-dont-see-any-real_id-logs-in-my-woocommerce-site",level:3}];function d(e){const o={code:"code",em:"em",h1:"h1",h2:"h2",h3:"h3",header:"header",img:"img",p:"p",strong:"strong",...(0,l.R)(),...e.components};return(0,t.jsxs)(t.Fragment,{children:[(0,t.jsx)(o.header,{children:(0,t.jsx)(o.h1,{id:"real-id-logs",children:"Real ID logs"})}),"\n",(0,t.jsx)(o.p,{children:"The Real ID plugin will log crucial events around when orders are processed, ID checks are triggered, and when ID checks are associated with customers and orders."}),"\n",(0,t.jsx)(o.p,{children:"You can download these logs from the WooCommerce plugin at any time. Please include them on support tickets so we can help troubleshoot integration or assocation problems."}),"\n",(0,t.jsx)(o.h2,{id:"finding-the-real-id-logs",children:"Finding the Real ID logs"}),"\n",(0,t.jsxs)(o.p,{children:["First, log into your WordPress admin. Then hover over the the ",(0,t.jsx)(o.strong,{children:"WooCommerce plugin"})," and click the ",(0,t.jsx)(o.strong,{children:"Status"})," page:"]}),"\n",(0,t.jsx)(o.p,{children:(0,t.jsx)(o.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1729602287/Real%20ID/Docs/WooCommerce/logs/CleanShot_2024-10-22_at_09.03.03.png",alt:"How to find the WooCommerce status page which contains woocommerce and related plugin logs"})}),"\n",(0,t.jsxs)(o.p,{children:["In the status page, open the ",(0,t.jsx)(o.strong,{children:"Logs"})," tab:"]}),"\n",(0,t.jsx)(o.p,{children:(0,t.jsx)(o.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1729602345/Real%20ID/Docs/WooCommerce/logs/CleanShot_2024-10-22_at_09.05.26.png",alt:"Opening the Logs tab in the WooCommerce Status page to view all logs for troubleshooting and debugging."})}),"\n",(0,t.jsxs)(o.p,{children:["Here you should see a list of log files. The ",(0,t.jsx)(o.code,{children:"real_id"})," log files will be split by day, select the log files you'd like to download, then click the action menu and select ",(0,t.jsx)(o.em,{children:"Download"}),". Then click the ",(0,t.jsx)(o.em,{children:"Apply"})," button to download the log files:"]}),"\n",(0,t.jsx)(o.p,{children:(0,t.jsx)(o.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1729602449/Real%20ID/Docs/WooCommerce/logs/CleanShot_2024-10-22_at_09.06.21.png",alt:"Download the real_id log files from WooCommerce"})}),"\n",(0,t.jsx)(o.p,{children:"Then attach these to your support ticket with Real ID."}),"\n",(0,t.jsx)(o.h2,{id:"frequently-asked-questions",children:"Frequently Asked Questions"}),"\n",(0,t.jsxs)(o.h3,{id:"i-dont-see-any-real_id-logs-in-my-woocommerce-site",children:["I don't see any ",(0,t.jsx)(o.code,{children:"real_id"})," logs in my WooCommerce site"]}),"\n",(0,t.jsxs)(o.p,{children:["Most likely you don't have logging enabled on your site. To check, from the ",(0,t.jsx)(o.em,{children:"Logs"})," page, click the ",(0,t.jsx)(o.strong,{children:"Settings"})," link just below the tab."]}),"\n",(0,t.jsxs)(o.p,{children:["Make sure that logging is enabled, and that your minimum log level is set to ",(0,t.jsx)(o.em,{children:"None"}),". Also, make sure that your retention of logs is a reasonable amount of time, we recommend at least 30 days."]}),"\n",(0,t.jsx)(o.p,{children:"Below is an example of these logging settings:"}),"\n",(0,t.jsx)(o.p,{children:(0,t.jsx)(o.img,{src:"https://res.cloudinary.com/tinyhouse/image/upload/v1729602634/Real%20ID/Docs/WooCommerce/logs/CleanShot_2024-10-22_at_09.08.24.png",alt:"Our recommended WooCommerce logging settings, at least 30 days of rention, without a minimum logging level and stored to the filesystem, not to the database."})})]})}function h(e={}){const{wrapper:o}={...(0,l.R)(),...e.components};return o?(0,t.jsx)(o,{...e,children:(0,t.jsx)(d,{...e})}):d(e)}}}]);
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