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293 <a class="nav-cta" href="/" data-track-link="fix_nav_scan"><span class="dot"></span>Scan my site free</a> 294 295 </div> 296</nav> 297 <main> 298 <article class="fix-wrap"> 299 <div class="crumb"><a href="/">Home</a> / <a href="/fix">Fixes</a> / Mobile checkout broken</div> 300 <div class="fix-intent">Mobile buying path</div> 301 <h1>Your checkout breaks on mobile</h1> 302 <p class="fix-lede">Most of your traffic is on a phone, and a checkout that fails there, or in the Instagram in-app browser, loses buyers at the exact moment they're trying to pay. These breaks are often invisible on the desktop you test from.</p> 303 304 <section class="fix-section"> 305 <h2>Signs this is happening to you</h2> 306 <ul class="signal-list"> 307 <li>Add to cart does nothing, or needs two taps, on certain phones</li><li>The checkout button is unresponsive or scrolls off screen on mobile</li><li>Orders come in from desktop but mobile conversion is near zero</li><li>Paid social traffic, which lands in in-app browsers, barely converts</li> 308 </ul> 309 </section> 310 311 <section class="fix-section"> 312 <h2>What's usually causing it</h2> 313 <ul class="cause-list"> 314 <li><strong>In-app browser incompatibility</strong><span>The Instagram and TikTok in-app browsers handle scripts, cookies, and payment sheets differently. Code that works in Safari can silently fail there, and that's where most paid social traffic lands.</span></li><li><strong>A script error that only triggers on mobile</strong><span>A single JavaScript error on the product or cart page can disable the add-to-cart or checkout button on mobile while desktop stays fine.</span></li><li><strong>Tap targets and layout breakage</strong><span>Buttons that overlap, sit under a sticky bar, or fall below the fold on small screens stop shoppers from completing the action.</span></li><li><strong>Slow or blocked payment sheets</strong><span>Express wallets like Shop Pay, Apple Pay, or Google Pay that fail to load in an in-app browser strip away the fastest path to purchase.</span></li> 315 </ul> 316 </section> 317 318 <section class="fix-section"> 319 <h2>How Mimetic finds it and ships the fix</h2> 320 <p class="fix-lede" style="font-size:17px;">Mimetic actually taps through your buying path on real mobile and in-app browser environments, so it catches the breaks your desktop testing never will.</p> 321 <ul class="step-list"> 322 <li>We run add to cart and checkout on mobile Safari, Chrome, and the Instagram in-app browser</li><li>We catch the script errors, dead buttons, and broken payment sheets that block the purchase</li><li>We rank each break by how much paid and organic traffic it's costing you</li><li>We open the fix as a pull request so the broken step is repaired, not just reported</li> 323 </ul> 324 <div class="proof-card"> 325 <div class="stat">In-app browsers carry much of your paid social traffic</div> 326 <p class="detail">A large share of Instagram and TikTok ad clicks open inside the app's browser. A break there directly taxes every dollar of social ad spend.</p> 327 </div> 328 </section> 329 330 <section class="fix-section"> 331 <h2>Questions</h2> 332 <div class="faq-item"><h3>It works on my phone. How can checkout be broken?</h3><p>Breaks are often specific to a device, OS version, or the in-app browser inside Instagram and TikTok. Your phone and browser may be among the ones that work while a meaningful slice of your buyers hit the failure. Mimetic tests the environments your traffic actually uses, not just one.</p></div><div class="faq-item"><h3>Why does my Instagram traffic convert so much worse than other sources?</h3><p>Instagram ad clicks open in the app's in-app browser, which handles scripts and payment sheets differently from Safari and Chrome. Add-to-cart or checkout often breaks there specifically, which shows up as poor conversion from paid social.</p></div><div class="faq-item"><h3>Can you fix the mobile issue or only flag it?</h3><p>Mimetic identifies the exact failing element and can open the fix as a pull request your developer reviews and merges, so the buying path is actually repaired rather than left as a note in a report.</p></div> 333 </section> 334 335 <nav class="fix-related" aria-label="Related fixes">
336 <span class="fix-related-h">Related fixes</span> 337 <a href="/fix/ga4-not-matching-shopify">GA4 not matching Shopify</a><a href="/fix/meta-pixel-not-firing">Meta pixel not firing</a><a href="/fix/shopify-not-converting">Store not converting</a><a href="/fix/cart-abandonment">High cart abandonment</a><a href="/fix/shopify-checkout-extensibility">checkout.liquid deprecated</a><a href="/fix/shopify-additional-scripts-deprecated">Additional scripts deprecated</a><a href="/fix/ga4-not-receiving-data">GA4 not receiving data</a><a href="/fix/google-tag-not-detected">Google tag not detected</a><a href="/fix/google-ads-destination-not-working">Destination not working</a><a href="/fix/meta-low-event-match-quality">Low event match quality</a><a href="/fix/meta-event-deduplication">Event deduplication</a><a href="/fix/core-web-vitals-poor-urls">Poor Core Web Vitals</a> 338 <a href="/compare">How Mimetic compares to other tools</a> 339 </nav> 340 </article> 341 <aside class="fix-cta"> 342 <h3>Find the mobile break that's costing you orders.</h3> 343 <a href="/" data-track-link="fix_cta_scan">Scan my site free</a> 344 </aside> 345 </main> 346 347<div class="sticky-scan" id="stickyScan" role="region" aria-label="Run a free site scan"> 348 <form class="sticky-scan-form" id="stickyScanForm" novalidate> 349 <div class="sticky-scan-input"> 350 <span class="sticky-scan-icon"> 351 <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"> 352 <path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path> 353 <path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path> 354 </svg> 355 <img class="sticky-scan-favicon" alt="" aria-hidden="true"> 356 </span> 357 <input type="text" name="url" placeholder="yourstore.com" autocomplete="url" inputmode="url" aria-label="Your website URL" required> 358 </div> 359 <button type="submit" data-track-link="fix_sticky_scan">Scan free <span aria-hidden="true">→</span></button> 360 </form> 361 <p class="sticky-scan-err" id="stickyScanErr" role="alert"></p> 362</div> 363<style nonce="eB9iqEaqWD7Ic6PLu1gE3D1K7iRUqJH0gqf0RPXvvos"> 364 .sticky-scan { position: fixed; left: 50%; bottom: 20px; transform: translateX(-50%); z-index: 95; width: min(540px, calc(100% - 28px)); background: #fff; border: 1.5px solid var(--ink); border-radius: 16px; box-shadow: 0 12px 30px rgba(20,18,14,.22); padding: 10px; transition: opacity .25s ease, transform .25s ease; } 365 .sticky-scan.is-hidden { opacity: 0; pointer-events: none; transform: translateX(-50%) translateY(16px); } 366 .sticky-scan-form { display: flex; align-items: center; gap: 8px; } 367 .sticky-scan-input { flex: 1 1 auto; min-width: 0; display: flex; align-items: center; gap: 10px; height: 48px; padding: 0 14px; background: var(--cream-2); border-radius: 11px; } 368 .sticky-scan-icon { position: relative; flex: none; width: 17px; height: 17px; } 369 .sticky-scan-icon svg, .sticky-scan-icon img { position: absolute; inset: 0; width: 17px; height: 17px; transition: opacity .18s ease; } 370 .sticky-scan-icon svg { color: var(--muted); } 371 .sticky-scan-icon img { opacity: 0; border-radius: 4px; object-fit: contain; } 372 .sticky-scan-input.has-favicon .sticky-scan-icon img { opacity: 1; } 373 .sticky-scan-input.has-favicon .sticky-scan-icon svg { opacity: 0; } 374 .sticky-scan-input input { flex: 1 1 auto; min-width: 0; border: none; background: transparent; font-size: 16px; color: var(--ink); outline: none; } 375 .sticky-scan-input input::placeholder { color: var(--muted); } 376 .sticky-scan button { flex: none; height: 48px; padding: 0 22px; border: none; border-radius: 11px; background: var(--ink); color: var(--cream); font-size: 15px; font-weight: 600; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; transition: transform .15s ease; } 377 .mimetic-page .sticky-scan button { color: var(--cream); } 378 .sticky-scan button:hover { transform: translateY(-1px); } 379 .sticky-scan.has-error .sticky-scan-input { box-shadow: inset 0 0 0 1.5px #c0392b; } 380 .sticky-scan-err { display: none; margin: 7px 4px 0; color: #c0392b; font-size: 12px; line-height: 1.3; } 381 .sticky-scan.has-error .sticky-scan-err { display: block; } 382 @media (max-width: 560px) { 383 /* safe-area as the bar's offset, NOT internal padding, so there's no 384 whitespace inside the pill below the button on notched phones. */ 385 .sticky-scan { left: 8px; right: 8px; width: auto; transform: none; border-radius: 15px; padding: 8px; bottom: calc(8px + env(safe-area-inset-bottom, 0px)); } 386 .sticky-scan.is-hidden { transform: translateY(16px); } 387 .sticky-scan-input { height: 46px; } 388 .sticky-scan button { height: 46px; padding: 0 16px; } 389 } 390 @media (prefers-reduced-motion: reduce) { .sticky-scan, .sticky-scan button, .sticky-scan-icon svg, .sticky-scan-icon
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