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Events pricing is one of three benefits Professional adds, alongside the library and unlimited news.","If events and professional development arenât relevant to you, Executive gives you the same news access for less."]},{id:"individual-on-demand-library",category:et,question:"Whatâs in the on-demand content library?",answer:["Three kinds of content: recordings from The Urban Developer events and conferences, webinars and online masterclasses and all episodes of Blueprint and The Deal podcasts.","Podcast episodes are free for everyone."]},{id:"individual-vs-group",category:et,question:"Whatâs the difference between individual, Corporate and Enterprise memberships?",answer:["An individual membership covers one person. Corporate and Enterprise memberships cover a team, start at two seats and give every seat full TUD+ Professional access.","Corporate suits organisations that want TUD+ access for their people. Enterprise suits organisations that want team access alongside a broader commercial relationship with The Urban Developer."]},{id:"individual-billing-works",category:ei,question:"How does billing work?",answer:["Your first payment is charged when you join, then at the start of each billing period until you cancel.","Billing periods depend on your plan. TUD+ Executive is billed monthly. TUD+ Professional is billed quarterly or annually.","All prices are in Australian dollars and include GST. We email a tax invoice after every payment, and past invoices and your card details sit in your account settings."]},{id:"individual-multiple-devices",category:ei,question:"Can I use TUD+ on more than one device?",answer:["Yes. Sign in on your laptop, p
1hone and tabletâyour membership follows your account, not the device."]},{id:"individual-share-membership",category:ei,question:"Can I share my membership with a colleague?",answer:[(0,r.jsxs)(r.Fragment,{children:["A TUD+ membership is for one person, so it shouldnât be shared with colleagues. Read more in our"," ",(0,r.jsx)(en.Link,{href:g.PAGE_PATHS.termsAndConditions,children:"Terms and Conditions"}),"."]}),(0,r.jsxs)(r.Fragment,{children:["If more than one person at your organisation needs access, a Corporate membership starts at two seats, gives everyone their own login, and costs less than separate individual memberships."," ",(0,r.jsx)(en.Link,{href:g.PAGE_PATHS.tudCorporateMembershipEnquiry,children:"Fill out this form"})," ","and we will set it up."]})]},{id:"individual-upgrade-downgrade",category:ei,question:"Can I upgrade or downgrade later?",answer:["Yes, from your account settings.","Upgrades apply immediately. We charge the difference between the two plans, pro-rated for the days left in your current billing period, then bill the new rate from your next renewal.","Downgrades apply at the start of your next billing period. You keep your current benefits until then, and we donât refund the difference for the period you have already paid."]},{id:"individual-cancel",category:ei,question:"How do I cancel my membership?",answer:["Yes, at any time, from your account settings. No phone call or email required.","Cancelling stops your next payment. It doesnât cut off your accessâyou can keep reading until the end of the billing period you have already paid for. You can rejoin whenever you like."]},{id:"individual-refunds",category:ei,question:"Do you offer refunds?",answer:["We donât refund part-used billing periods. When you cancel, your membership runs to the end of the period you have paid for and we donât charge you again.",(0,r.jsxs)(r.Fragment,{children:["We do assess refund requests case by case."," ",(0,r.jsx)(en.Link,{href:g.LINKS.serviceDesk,children:"Submit a ticket"})," with your account details and the reason."]})]}],eo=[{id:"group-corporate-vs-enterprise",question:"Whatâs the difference between Corporate and Enterprise?",answer:["Corporate is designed for organisations that want TUD+ access for their team.","Enterprise is designed for organisations that want to combine team access with a broader commercial relationship with The Urban Developerâadvertising, content and event partnerships under one agreement.","Both start at two seats and both give every seat TUD+ Professional access. Corporate includes two award submissions a year; Enterprise includes three."]},{id:"group-how-many-seats",question:"How many seats do we need?",answer:["One per person who needs access, including the admin who manages the account. Memberships start at two seats and there is no upper limit."]},{id:"group-identical-access",question:"Do all seats get the same access?",answer:["Yes. Every seat gets full TUD+ Professional benefits, the admin seat included. There is no reduced seat type."]},{id:"group-add-remove-people",question:"How do we add or remove people?",answer:["Your account admin manages seats. Sign in and go to Account Settings â Site licensing, where you can add a colleague by email or remove someone who has left.","The adminâs own seat counts towards your total, and you canât assign more seats than your membership includes."]},{id:"group-join-existing-account",question:"My company has a Corporate membershipâhow do I get access?",answer:["Ask your account admin to add you under Account settings â Site licensing. You will get an email invitation and can set up your login from there.","Seats are assigned by your admin rather than requested from us. If you already pay for an individual membership, cancel it before you take up a company seat."]},{id:"group-invoice",question:"Can we pay by invoice?",answer:["Yes. We invoice Corporate and Enterprise memberships annually on 30-day terms."]},{id:"group-award-submissions",question:"What are the included award submissions?",answer:["The Urban Developer runs two awards programs a year:",{bullets:["The Urban Developer Awards for Industry Excellence, which recognise projects","The Urban Leader Awards, which recognise the people shaping the industry."]},"A submission is one entry in one category. Corporate memberships include two submissions a year and Enterprise memberships include three, so your team can enter at no extra cost."]},{id:"group-enterprise-partnership",question:"What does an Enterprise partnership include?",answer:["Team access to TUD+ plus a commercial agreement, so your people and
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