https://maticrobots.com/_next/static/chunks/pages/warranty-5155ab7c14341a64.js

1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[5912],{5565:(e,i,t)=>{"use strict";t.r(i),t.d(i,{default:()=>f});var r=t(37876),o=t(82885),a=t(14232),s=t(96348),n=t(46860),d=t(168);let c="Matic Warranty (USA)",h=(0,r.jsxs)(r.Fragment,{children:[(0,r.jsxs)("p",{children:["Matic Robots, Inc. (“",(0,r.jsx)("b",{children:"Matic"}),",” “",(0,r.jsx)("b",{children:"we"}),",” “",(0,r.jsx)("b",{children:"us"}),",” or “",(0,r.jsx)("b",{children:"our"}),"”) is committed to producing products that are durable and of high quality. Matic offers multiple warranty options depending on the package you’ve selected in connection with your purchase. For a list of the warranties offered by Matic and the warranty period applicable to products identified below as a “Covered Product” (“",(0,r.jsx)("b",{children:"Warranty Period"}),"”), please refer to the Warranty Duration Table below.\xa0"]}),(0,r.jsx)("blockquote",{children:(0,r.jsx)("p",{children:""})}),(0,r.jsxs)("p",{children:["Subject to the conditions and restrictions described in this Matic Limited Matic Warranty (USA) (“",(0,r.jsx)("b",{children:"Limited Matic Warranty"}),"”), we warrant to you, the original purchaser of a Covered Product (or, for a gifted Covered Product, the original possessor of that Covered Product), that the Covered Product shall be free of defects in both construction materials and workmanship for the applicable Warranty Period specified below."]}),(0,r.jsx)("blockquote",{children:(0,r.jsx)("p",{children:""})}),(0,r.jsxs)("p",{children:["Matic’s sole obligations under this Limited Matic Warranty are as specified in the ",(0,r.jsx)("b",{children:(0,r.jsx)("i",{children:"What are your remedies under this Limited Matic Warranty? "})}),"section below."]}),(0,r.jsx)("hr",{}),(0,r.jsxs)("p",{children:["\n",(0,r.jsx)("b",{children:"THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE."})]})]}),l=[{sectionId:"section-1",heading:"What is covered by this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsxs)("p",{children:["“",(0,r.jsx)("b",{children:"Covered Products"}),"” are any Matic robot and charging dock which are sold by us at ",(0,r.jsx)("a",{href:"https://maticrobots.com/",children:(0,r.jsx)("u",{children:"https://maticrobots.com/"})}),".\xa0"]}),(0,r.jsx)("h1",{children:""}),(0,r.jsx)("p",{children:"This Limited Warranty applies only against defects in Covered Products that are discovered within the applicable Warranty Period and only so long as the Covered Product remains in the possession of the original purchaser, or, for a gifted Covered Product, the original possessor of that Covered Product.\xa0\xa0"}),(0,r.jsx)("h1",{children:""}),(0,r.jsx)("p",{children:"This Limited Matic Warranty is valid only in the jurisdictions where the Covered Product is sold by Matic."}),(0,r.jsx)("p",{children:"\n"})]})},{sectionId:"section-2",heading:"How long am I covered by this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:"The Warranty Period for each Covered Product as set forth in the Warranty Duration Table below is from the date of purchase by the original purchaser, as documented by a valid proof of purchase—e.g., receipt or invoice.\xa0"}),(0,r.jsx)("blockquote",{children:(0,r.jsx)("p",{children:(0,r.jsx)("b",{children:""})})}),(0,r.jsx)("p",{children:(0,r.jsx)("b",{children:"WARRANTY DURATION TABLE"})}),(0,r.jsx)("blockquote",{children:(0,r.jsx)("p",{children:(0,r.jsx)("b",{children:""})})}),(0,r.jsx)("table",{children:(0,r.jsxs)("tbody",{children:[(0,r.jsxs)("tr",{children:[(0,r.jsx)("th",{children:(0,r.jsx)("p",{children:"WARRANTY TYPE "})}),(0,r.jsxs)("th",{children:[(0,r.jsx)("p",{children:(0,r.jsx)("b",{children:"WARRANTY PERIOD"})}),(0,r.jsx)("p",{children:"(From date of purchase)"})]}),(0,r.jsxs)("th",{children:[(0,r.jsx)("p",{children:(0,r.jsx)("b",{children:"EXCLUSIONS, CONDITIONS, AND DETAILS"})}),(0,r.jsx)("p",{children:"(See also What is NOT Covered under this Limited Warranty?)"}),(0,r.jsx)("p",{children:""})]})]}),(0,r.jsxs)("tr",{children:[(0,r.jsx)("td",{children:(0,r.jsx)("p",{children:"Standard"})}),(0,r.jsx)("td",{children:(0,r.jsx)("p",{children:"1 Year"})}),(0,r.jsxs)("td",{children:[(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"Exclusions: "}),"Consumable parts, software, wear and tear, misuse, accidental damage, unauthorized repairs or modifications"]}),(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"Conditions"}),": Compliance with Matic's instructions, use with compatible products"]})]})]}),(0,r.jsxs)("tr",{children:[(0,r.jsx)("td",{children:(0,r.jsx)("p",{children:"Extended (included with Matic Care)"})}),(0,r.jsx)("td",{children:(0,r.jsx)("p",{children:"2 Years"})}),(0,r.jsxs)("td",{children:[(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"Exclusions:"})," Consumable parts, software, wear and tear, misuse, unauthorized repairs or modifications"]}),(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"Conditions:"})," Compliance with Matic's instructions, use with compatible products"]}),(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"Accidental damage does not cover: "}),"Loss or theft of the Covered Product; cosmetic damage that does not affect functionality (e.g., scratches, dents, or scuffs); damage caused by catastrophic events such as fire, explosion, or submersion in water; intentional damage, abuse, or deliberate destruction; damage resulting from unauthorized repairs, modifications, or disassembly; damage caused by use of the Covered Product outside of its intended operating environment as described 

1in Matic’s documentation"]})]})]})]})}),(0,r.jsxs)("p",{children:[(0,r.jsx)("i",{children:"If you have purchased the Extended warranty, the Extended warranty terms apply for the entire Warranty Period (2 years)"}),"\n"]})]})},{sectionId:"section-3",heading:"What are my remedies under this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:"If a defect in the Covered Product arises and a valid claim is received by Matic within the Warranty Period, Matic will, at its option and to the extent permitted by law, either (a) repair the defective Covered Product at no charge, using new or refurbished replacement parts, or (b) exchange the defective Covered Product with a new or refurbished Covered Product or a product that is reasonably equivalent to the Covered Product.\xa0 If Matic, in its sole discretion, determines it is not reasonable to replace the defective Covered Product, Matic may refund to you the purchase price paid for the Covered Product.\xa0 In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies.\xa0Shipping costs for warranty service are as follows:"}),(0,r.jsxs)("p",{children:["a. ",(0,r.jsx)("b",{children:"Contiguous United States"}),". For customers located in the contagious 48 states, Matic will cover the cost of both inbound shipping (from you to Matic) and outbound shipping (from Matic to you) for all repair and replacements under this Limited Matic Warranty, except where prohibited  by applicable law. Notwithstanding the foregoing, Matic reserves the right, is its sole discretion, to charge you for shipping costs for claims made under an Extended Warranty that involve accidental damage. "]}),(0,r.jsxs)("p",{children:["b. ",(0,r.jsx)("b",{children:"Hawaii, Alaska, and Puerto Rico."})," For customers located in Hawaii, Alaska, and Puerto Rico, shipping is not included in this Limited Matic Warranty and you will be responsible for all such shipping costs. Notwithstanding the foregoing, Matic reserves the right, in its sole discretion, to cover shipping costs in individual cases. "]})]})},{sectionId:"section-4",heading:"How do I make a claim or obtain warranty service under this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:""}),(0,r.jsxs)("ol",{children:[(0,r.jsx)("li",{children:(0,r.jsxs)("p",{children:["If you believe you need warranty service under this Limited Matic Warranty, please contact",(0,r.jsx)("a",{href:"mailto:[email protected]",children:(0,r.jsx)("u",{children:" [email protected]"})}),".\xa0 To obtain warranty service, you first will need to obtain a Return Merchandise Authorization (“RMA”).",(0,r.jsx)("b",{children:(0,r.jsx)("i",{children:"\xa0 "})}),"To request an RMA, you must contact our Customer Service Team",(0,r.jsx)("sup",{children:" "}),"via email addressed to ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:(0,r.jsx)("u",{children:"[email protected]"})}),".",(0,r.jsx)("b",{children:(0,r.jsx)("i",{children:"\xa0 "})}),"In your request, you must include proof of purchase for the Covered Product, a brief explanation for why you are requesting warranty service, and a description of the steps you have taken to troubleshoot the problem.\xa0\xa0"]})}),(0,r.jsx)("li",{children:(0,r.jsxs)("p",{children:["Once you receive an RMA, you will need to deliver the defective Covered Product, in either its original packaging or packaging providing an equal degree of protection, together with proof of purchase indicating the date purchased, to the address specified by Matic.\xa0 By sending the Covered Product, you hereby acknowledge that ownership of the Covered Product is transferred to us upon Matic’s re

1ceipt of the defective Covered Product.\xa0Shipping ","costs"," are governed by the shipping terms set forth in Section 3 above. If Matic determines that the claim is justified based on this Limited Matic Warranty, Matic shall bear the cost of shipping the repaired or replacement Covered Product to you.\xa0 Any Covered Product returned to Matic without a valid warranty claim or without an RMA may be rejected, returned at your cost (subject to prepayment), or disposed of in Matic’s sole discretion with no further liability or obligation to you.\xa0\xa0"]})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Address to deliver the defective Covered Product:  \nMatic Robots, Inc.                                                                               \nWarranty Department,                                                                                                              \n339 N Bernardo Avenue,  \nSuite 100,                                                                                                                           \nMountain View,         \nCA 94043,                                                                                                                              \n650-880-6022."})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Claims must be made within the Warranty Period."})})]}),(0,r.jsx)("p",{children:""})]})},{sectionId:"section-5",heading:"What is not covered by this Limited Matic Warranty? ",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:""}),(0,r.jsxs)("ol",{children:[(0,r.jsxs)("li",{children:[(0,r.jsxs)("p",{children:["This Limited Matic Warranty applies only to Covered Products.\xa0 This Limited Matic Warranty does not apply to, and the term “",(0,r.jsx)("b",{children:"Covered Product"}),"” will not include, any products identified as “refurbished” at the point of sale, any consumable parts that are included in or sold as part of a Covered Product (e.g., HEPA bags, brush rolls, and mop rolls) or any software, even if packaged or sold with the Covered Product or embedded in the Covered Product (e.g., firmware and/or system software), including our mobile application (“",(0,r.jsx)("b",{children:"Matic Software"}),"”).\xa0\xa0Please refer to the applicable licensing agreement that covers the Matic Software for details of your rights with respect to its use. Furthermore, this Limited Matic Warranty does not apply to any defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, or cosmetic damage, including scratches or dents, on or to the Covered Product or any damage to the Covered Product caused by any of the following:                                    "]}),(0,r.jsxs)("ul",{children:[(0,r.jsx)("li",{children:(0,r.jsxs)("p",{children:["Operating the Covered Product outside the permitted or intended uses described by Matic in Matic’s ",(0,r.jsx)("a",{href:"https://maticrobots.com/terms",children:(0,r.jsx)("u",{children:"Terms of Service"})})," or use of the Covered Product not in compliance with Matic’s instructions or technical documentation."]})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Transporting or operating the Covered Product outside of the United States."})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Use of the Covered Product with non-Matic products or services or any components, parts or accessories not originally intended for or compatible with the Covered Product.\xa0"})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Modification of the Covered Product, including without limitation, the addition of after-market software or hardware components."})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"An act of God (lighting, flooding, tornado, etc.), spillage of food or liquid damages incurred through incorrect connection or handling, abnormal conditions, high humidity, deliberate abuse, power surges, water spills, or any other accidents.\xa0"})}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"Service performed by anyone who is not a representative of Matic."})})]})]}),(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"For the avoidance of doubt, recovery and reinstallation of Matic Software and user data are not covered under this Limited Matic Warranty.\xa0 It is possible that any data, software, or other materials stored on the Covered Product (such as your home layout) may be lost or reformatted during the performance of any warranty service, and Matic will not be responsible for any such damage or loss.\xa0"})})]}),(0,r.jsx)("p",{children:""})]})},{sectionId:"section-6",heading:"Are there any other limitations with respect to this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:""}),(0,r.jsxs)("ol",{children:[(0,r.jsxs)("li",{children:[(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"DISCLAIMERS, INCLUDING OF IMPLIED WARRANTIES AND CONDITIONS"}),".\xa0 TO THE EXTENT PERMITTED BY LAW, THIS LIMITED MATIC WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.\xa0 MATIC DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW.\xa0 INSOFAR AS SUCH WARRANTIES CA

1NNOT BE DISCLAIMED, MATIC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED PRODUCT WARRANTY AND, AT MATIC’S OPTION, THE REFUND AND REPLACEMENT REMEDIES DESCRIBED HEREIN. MATIC DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPLACE A RETURNED PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE RETURNED PRODUCT."]}),(0,r.jsx)("hr",{}),(0,r.jsx)("p",{children:"Some states do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you."}),(0,r.jsx)("hr",{})]}),(0,r.jsxs)("li",{children:[(0,r.jsxs)("p",{children:[(0,r.jsx)("b",{children:"LIMITATION OF DAMAGES"}),".\xa0 EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MATIC SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF AN EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF MATIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. THE FOREGOING LIMITATION WILL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND/OR GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS."]}),(0,r.jsx)("hr",{}),(0,r.jsx)("p",{children:"Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you."})]})]}),(0,r.jsx)("p",{children:"\n"})]})},{sectionId:"section-7",heading:"What else do I need to know about this Limited Matic Warranty?",body:(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("p",{children:""}),(0,r.jsxs)("ol",{children:[(0,r.jsx)("li",{children:(0,r.jsx)("p",{children:"No employee of Matic is authorized to make any modification, extension, or addition to this Limited Matic Warranty.\xa0 If any term of this Limited Matic Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms will not be affected or impaired."})}),(0,r.jsx)("li",{children:(0,r.jsxs)("p",{children:["Any disputes between you and Matic related to this Limited Matic Warranty or a Covered Product will be governed by the then-current dispute resolution procedures in Matic’s ",(0,r.jsx)("a",{href:"/terms",children:(0,r.jsx)("u",{children:"Terms of Service"})}),".\xa0 "]})}),(0,r.jsx)("li",{children:(0,r.jsxs)("p",{children:["If you have any questions about this Limited Matic Warranty, please contact ",(0,r.jsx)("a",{href:"mailto:[email protected]",children:(0,r.jsx)("u",{children:"[email protected]"})}),(0,r.jsx)("u",{children:"."})]})})]}),(0,r.jsx)("p",{children:""})]})}];var u=t(86852),p=t.n(u);let m=function(){let[e,i]=(0,a.useState)([]),t=(0,a.useRef)(null);return(0,a.useEffect)(()=>{t.current||(i(l),t.current=!0)},[]),(0,r.jsx)("div",{className:`relative mx-auto pb-[80px] ${p().warrantySection}`,children:(0,r.jsxs)("div",{className:"mx-[5%] md:mx-[20%]",children:[(0,r.jsx)(s.A,{maticRobotHeading:c,heading:c,className:"mb-9 md:mb-[56px]"}),(0,r.jsx)(n.A,{items:d.z}),h,(0,r.jsx)("ol",{children:e.length>0&&e.map(e=>(0,r.jsxs)("li",{className:"py-[40px]",id:e.sectionId,children:[(0,r.jsx)("p",{className:"pb-[5px] font-bold italic",children:e.heading}),e.body]},e.sectionId??e.heading))})]})})};var x=t(49392),j=t(9399),y=t(296),T=t(41965);let b=()=>(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)(x.A,{page:"warranty",config:y.Ay,overrideDescription:"Read the Limited Matic Warranty, including covered products, warranty periods, exclusions, conditions, and available remedies."}),(0,r.jsx)(j.A,{breadcrumbs:T.d.warranty,homeConfig:T.m}),(0,r.jsx)(m,{})]});b.getLayout=e=>(0,r.jsx)(o.A,{showAnnouncement:!1,children:e});let f=b},30516:(e,i,t)=>{(window.__NEXT_P=window.__NEXT_P||[]).push(["/warranty",function(){return t(5565)}])},86852:e=>{e.exports={warrantySection:"WarrantySection_warrantySection__e2DxO"}}},e=>{e.O(0,[2867,3687,636,6593,8792],()=>e(e.s=30516)),_N_E=e.O()}]);
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