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218  <li class="hs-menu-item hs-menu-depth-1 active active-branch" role="none"><a href="https://www.onixs.biz/support.html" role="menuitem">Support</a></li>
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267        
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269            <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-question.svg" alt="img-icon-question" height="75" width="75" class="mb-3">
270          
271        
272        
273        
274        
275        
276        <h1>
277          Support
278        </h1>
279        
280        
281        
282        <h2>
283          Contacting OnixS Support - OnixS Help
284        </h2>
285        
286
287        
288
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290 <ul class="hs-breadcrumb-menu">
291  <li class="hs-breadcrumb-menu-item first-crumb"><a href="https://www.onixs.biz" class="hs-breadcrumb-label">Home</a><span class="hs-breadcrumb-menu-divider"></span></li>
292  <li class="hs-breadcrumb-menu-item last-crumb"><span class="hs-breadcrumb-label">Support</span></li>
293 </ul>
294</div>
295
296      </div>
297
298    </div>
299  </div>
300  
301</section></div>
302<div id="hs_cos_wrapper_widget_1582293686953" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
303
304
305
306  
307
308
309
310<section class="bg-white ">
311
312    <div class="container">
313      
314      <div class="row">
315
316        <div class="col-10 ml-auto mr-auto">
317          
318          <h3 style="text-align: center;">OnixS provides a number of online support resources to supported OnixS customers and development partners</h3>
319<p style="text-align: center;">The <a href="https://onixsbiz.jira.com" rel="noopener" target="_blank">OnixS JIRA system</a> is an issue logging and tracking system with release version control, records of issues/fixes and enhancements, and access to useful resource and FAQ information. JIRA is available to authenticated current licensees or OnixS partners only, so you should have received access credentials from OnixS Support already. If you require additional access id's, or have lost the details please contact <a href="mailto:[email protected]" title="Email us at [email protected]">[email protected]</a></p>
320<p style="text-align: center;">We recommend using JIRA for issue logging/tracking, however registration requests for JIRA access and technical support is also available via email. If all else fails then please call us directly.</p>
321          
322        </div>
323
324      </div>
325      
326      <div class="row">
327        
328        <div class="col-12">
329          
330          <ul class="row mt-5 justify-content-center contact-list-container">
331
332            
333            
334            <li class="col-6 col-sm-6 col-lg-3 mb-5 mb-lg-0 text-center text-lg-left contact-list">
335              
336              
337              
338                
339              
340              <a href="mailto:[email protected]">
341                
342                  <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-email-colour.svg" alt="Email icon" height="40" width="40" class="d-block d-lg-inline float-lg-left">
343                    
344                [email protected]
345                <span class="d-block smaller"></span>
346              </a>     
347              
348            </li>
349            
350            
351            
352            <li class="col-6 col-sm-6 col-lg-3 mb-5 mb-lg-0 text-center text-lg-left contact-list">
353              
354              
355              
356              <a href="tel:+44%2020%207117%200111">
357                
358                  <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-tel-colour.svg" alt="Phone icon" height="40" width="40" class="d-block d-lg-inline float-lg-left">
359                    
360                +44 20 7117 0111
361                <span class="d-block smaller">Select menu item 3</span>
362              </a>     
363              
364            </li>
365            
366            
367            
368          </ul>
369          
370        </div>
371        
372      </div>
373      
374    </div>
375
376</section></div>
377<div id="hs_cos_wrapper_widget_1582293959910" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
378
379
380
381  
382
383
384
385<section id="section_" class="bg-grey-light notch_top_white  rich-text-module ">
386
387    <div class="container">
388      <div class="row">
389
390        <div class="col-8 ml-auto mr-auto">
391          
392          <h3 style="text-align: center;">How do I get OnixS updates on technical issues and new version releases?</h3>
393<p style="text-align: center;" class="mb-5">There are several mechanisms that we offer, and if you are using email alerts then we would suggest creating associated email Rules.</p>
394<ol class="pt-5">
395<li>
396<h5>OnixS technical support email alert elist server</h5>
397<p>This service is an opt-in email broadcast server with various subscription lists (i.e. specific lists for FIX Engines, directConnect and Tool products) to which OnixS customers may subscribe, or unsubscribe. Information available via this broadcast mechanism is specifically from OnixS development, product management and support — email alerts include version release notes and relevant critical technical alerts.</p>
398<p>The subscription link is: <a href="https://elist.onixs.support" rel="noopener" target="_blank">https://elist.onixs.support</a></p>
399<p>This subscription link is secured for supported OnixS users and partners.</p>
400</li>
401<li>
402<h5>JIRA Issue Watch Lists: Specific issue Watch Lists</h5>
403<p>If you are the Reporter of any JIRA issues, you will automatically receive email updates on status changes on your issue(s).</p>
404<p>Optionally you may also add any specific JIRA issues to your Watch List by opening the issue of interest, and selecting Operations/Watch it.</p>
405</li>
406<li>
407<h5>JIRA email Subscription updates: Email alerts at user defined frequency</h5>
408<p>This is the ability to set up a Personal Subscription based on creating an email Subscription to the JIRA Filters available on the JIRA Home page.</p>
409<p>There are public JIRA Filters for:</p>
410<ul>
411<li>OnixS FIX Engine Category — all Projects</li>
412<li>OnixS directConnect Category — all Projects</li>
413<li>OnixS Tooling Category — all Projects</li>
414<li>And under these — more specific Filters for specific venues</li>
415<li>To add an email Subscription simply select "Subscriptions for current filter" under "Operation" when viewing the desired Filter view, and set up the properties as required for the frequency of the email</li>
416</ul>
417<p>Pay particular attention to the JIRA system clock for the timing of the email updates as displayed. This defaults to US Eastern Time and the timing of these email updates are based on this clock.</p>
418</li>
419</ol>
420          
421        </div>
422
423      </div>
424    </div>
425
426</section></div>
427<div id="hs_cos_wrapper_widget_1582296398862" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
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431  
432
433
434
435<section class="bg-white notch_top_light_grey ">
436
437    <div class="container">
438    <div class="row align-items-center">
439      
440      <div class="col-8 ml-auto mr-auto text-center">
441        
442        
443          
444            <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-tools.svg" alt="img-icon-tools" height="75" width="75">
445          
446        
447        
448        <h3 style="text-align: center;">OnixS Programming Guides</h3>
449<p style="text-align: center;">Included in all distributions and also available online</p>
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781     </ul></li>
782    <li class="hs-menu-item hs-menu-depth-2 hs-item-has-children" role="none"><a href="https://www.onixs.biz/fix-protocol-dictionary-tools.html" role="menuitem">FIX Protocol Reference &amp; Tools</a>
783     <ul role="menu" class="hs-menu-children-wrapper">
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917                      </div>
918                      
919                      <div class="col-2 col-sm-2 col-md-2 col-xl-1">
920
921                        <button type="submit" form="search-box" class="text-hide">Search</button>
922
923                      </div>
924
925                    </div>
926
927                  </form>
928                  
929                  <!-- Google Custom Search Results -->
930                  <span style="display:none;"></span>
931
932                </div>
933
934              </div>
935
936            </div>
937
938          </div></div>
939
940    
940<script src="/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js"></script>
vendor: 1 bytes, line 940
940
941<script src="/hs/hsstatic/jquery-libs/static-1.4/jquery-migrate/jquery-migrate-1.2.1.js"></script>
vendor: 1 bytes, line 941
941
942<script>hsjQuery = window['jQuery'];</script>
942
943<!-- HubSpot performance collection script -->
944<script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script>
vendor: 1 bytes, line 944
944
945<script>
946var hsVars = hsVars || {}; hsVars['language'] = 'en';
947</script>
947
948
949<script src="/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js"></script>
vendor: 1 bytes, line 949
949
950<script src="/hs/hsstatic/keyboard-accessible-menu-flyouts/static-1.17/bundles/project.js"></script>
950
951
952<script src="https://www.onixs.biz/hubfs/hub_generated/template_assets/1/64139820294/1741525479552/template_cart_new.min.js"></script>
vendor: 1 bytes, line 952
952
953<script>
954    console.log('upper 1');
955    $(window).load(function() {
956
957        console.log('upper');
958        var OSValues = localStorage.getItem("finalValue");
959   
960        if(OSValues)
961        { 
962            var OSValues = OSValues.substring(1, OSValues.length-1);
963            // todo - code to update hidden field selection
964            //setTimeout(function(){  $("textarea[name='comments']").val(OSValues).change(); }, 2000);
965            var finalValue_cart= JSON.parse(localStorage.getItem("finalValue"));
966
967            $('#cartsize').html('');
968            if(finalValue_cart.length>0)
969            {
970                $('#cartsize').html(finalValue_cart.length);
971                $('#cartsize').show();
972                $('.header_cart_sec').show();
973                console.log('show');
974            }
975            else
976            {
977                $('#cartsize').hide();
978                $('.header_cart_sec').hide();
979                console.log('hide');
980            }
981        }
982        else
983        {
984            $('.header_cart_sec').hide();
985        }
986    });
987</script>
987
988
989<script src="https://www.onixs.biz/hubfs/hub_generated/module_assets/1/25809875201/1741524379329/module_Offcanvas_Navigation.min.js"></script>
vendor: 1 bytes, line 989
989
990<script src="https://www.onixs.biz/hubfs/hub_generated/module_assets/1/25809939682/1741524383194/module_Search_-_Full-Screen.min.js"></script>
990
991
992<!-- Start of HubSpot Analytics Code -->
993<script type="text/javascript">
994var _hsq = _hsq || [];
995_hsq.push(["setContentType", "standard-page"]);
996_hsq.push(["setCanonicalUrl", "https:\/\/www.onixs.biz\/support.html"]);
997_hsq.push(["setPageId", "26155190937"]);
998_hsq.push(["setContentMetadata", {
999    "contentPageId": 26155190937,
1000    "legacyPageId": "26155190937",
1001    "contentFolderId": null,
1002    "contentGroupId": null,
1003    "abTestId": null,
1004    "languageVariantId": 26155190937,
1005    "languageCode": null,
1006    
1007    
1008}]);
1009</script>
1009
1010
1011<script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/2054176.js"></script>
1011
1012<!-- End of HubSpot Analytics Code -->
1013
1014
1015<script type="text/javascript">
1016var hsVars = {
1017    render_id: "957b818f-b3fa-4c75-956f-8d31219ba894",
1018    ticks: 1790340162943,
1019    page_id: 26155190937,
1020    
1021    content_group_id: 0,
1022    portal_id: 2054176,
1023    app_hs_base_url: "https://app.hubspot.com",
1024    cp_hs_base_url: "https://cp.hubspot.com",
1025    language: "en",
1026    analytics_page_type: "standard-page",
1027    scp_content_type: "",
1028    
1029    analytics_page_id: "26155190937",
1030    category_id: 1,
1031    folder_id: 0,
1032    is_hubspot_user: false
1033}
1034</script>
1034
1035
1036
1037<script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.640/js/index.js"></script>
1037
1038
1039<!-- es6 polyfill -->
1040<script src="https://cdnjs.cloudflare.com/ajax/libs/es6-shim/0.35.3/es6-shim.min.js"></script>
1040
1041
1042<!-- This site is converting visitors into subscribers and customers with OptinMonster - https://optinmonster.com -->
1043<script>(function(d,u,ac){var s=d.createElement('script');s.type='text/javascript';s.src='https://a.omappapi.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.account=ac;d.getElementsByTagName('head')[0].appendChild(s);})(document,160973,174895);</script>
1043
1044<!-- / OptinMonster -->
1045
1046
1047
1048    <!-- Bootstrap v4.3.1 JS -->     
1049<!--     
1049<script src="https://code.jquery.com/jquery-3.4.1.min.js" crossorigin="anonymous"></script>
1049 -->
1050    
1050<script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.7/umd/popper.min.js" integrity="sha384-UO2eT0CpHqdSJQ6hJty5KVphtPhzWj9WO1clHTMGa3JDZwrnQq4sF86dIHNDz0W1" crossorigin="anonymous" defer></script>
1050
1051    
1051<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/js/bootstrap.min.js" integrity="sha384-JjSmVgyd0p3pXB1rRibZUAYoIIy6OrQ6VrjIEaFf/nJGzIxFDsf4x0xIM+B07jRM" crossorigin="anonymous" defer></script>
1051
1052    
1053    <!-- Custom JS -->
1054    
1054<script src="https://www.onixs.biz/hubfs/hub_generated/template_assets/1/25809991398/1741525479138/template_app.min.js" defer></script>
1054
1055
1056  
1057
1058</body></html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.