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180<!-- /Added by GoogleTagManager integration --> 181 182 183 <div class="row-offcanvas row-offcanvas-right"> 184 185 <div class="canvas"> 186 187 <a href="#" title="Close navigation" class="page-mask"></a> 188 189 <div class="wrapper"> 190 191 <!-- Header --> 192 <div class="content"> 193 194 <header class="header-container fixed-top clearfix"> 195 196 <!-- Header --> 197 <div class="container"> 198 199 <div class="row "> 200 201 <div class="col-6 col-md-3 col-lg-4 align-self-center"> 202 203 <!-- Branding and homepage link --> 204 <a href="https://www.onixs.biz/" title="OnixS - homepage" class="navbar-brand d-block"> 205 <span class="text-hide">OnixS</span> 206 </a> 207 208 </div> 209 210 <div class="col-6 col-md-9 col-lg-8 d-flex align-self-center justify-content-end text-right"> 211 212 <nav class="col-12 text-right align-self-end"> 213 214 <!-- Navigation --> 215 <div id="hs_menu_wrapper_module_157970816417593_" class="hs-menu-wrapper active-branch flyouts hs-menu-flow-horizontal" role="navigation" data-sitemap-name="default" data-menu-id="25865391656" aria-label="Navigation Menu"> 216 <ul role="menu" class="active-branch"> 217 <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.onixs.biz/products.html" role="menuitem">Products</a></li> 218 <li class="hs-menu-item hs-menu-depth-1 active active-branch" role="none"><a href="https://www.onixs.biz/support.html" role="menuitem">Support</a></li> 219 <li class="hs-menu-item hs-menu-depth-1" role="none"><a href="https://www.onixs.biz/contact-us" role="menuitem">Contact us</a></li> 220 </ul> 221</div> 222 223 <!-- Cart --> 224 <div class="header_cart_sec" style="display:none;"> 225 <a href="https://www.onixs.biz/download-selections.html"> 226 <svg width="15" height="15" viewbox="0 0 15 15" fill="none" xmlns="http://www.w3.org/2000/svg"> 227 <path fill-rule="evenodd" clip-rule="evenodd" d="M1.86714 10.2688V11.2957C1.30703 11.4824 0.933618 11.9491 0.933618 12.6026C0.933618 13.3494 1.58709 14.0029 2.33391 14.0029C3.08073 14.0029 3.7342 13.3494 3.7342 12.6026V11.2023H10.7357C9.98883 11.2023 9.33536 11.8558 9.33536 12.6026C9.33536 13.3494 9.98883 14.0029 10.7357 14.0029C11.4825 14.0029 12.1359 13.3494 12.1359 12.6026V11.2023L10.9224 8.77515L12.8828 0.933527H14.9365V0H12.1359L11.4825 2.80058H9.05991e-05L1.49373 8.40174L10.0822 9.24192L10.6423 10.2688H1.86714ZM1.21368 3.73411H11.2024L10.0822 8.30839L2.24056 7.46822L1.21368 3.73411Z" fill="white" /> 228 </svg> 229 <span id="cartsize"></span> 230 </a> 231 </div> 232 233 <!-- Search --> 234 <button class="search-trigger d-inline-block" aria-label="Show search"> 235 <span class="text-hide">Search</span> 236 </button> 237 238 <!-- Offcanvas Menu trigger --> 239 <button type="button" class="navbar-toggler navbar-toggler-header d-inline-block" data-toggle="offcanvas" data-target="#myNavmenu" data-canvas="body"> 240 <span class="sr-only">Menu</span> 241 <span class="icon-bar"></span> 242 <span class="icon-bar"></span> 243 <span class="icon-bar"></span> 244 </button> 245 246 </nav> 247 248 </div> 249 250 </div> 251 252 </div> 253 254</header> 255 256 257 258 <!-- Modules --> 259 <span id="hs_cos_wrapper_page_sections" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1582293621577" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><!-- Page header --> 260<section class="page-header page-header-short page-header-background notch-bottom-inset-white" style="background-image: url('https://www.onixs.biz/hubfs/SIC_website_2020/images/hero/img-bg-hero-support.jpg');"> 261 262 <div class="container"> 263 <div class="row justify-content-start align-items-center"> 264 265 <div class="col-12 col-md-10 col-lg-9 ml-auto mr-auto text-center"> 266 267 268 269 <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-question.svg" alt="img-icon-question" height="75" width="75" class="mb-3"> 270 271 272 273 274 275 276 <h1> 277 Support 278 </h1> 279 280 281 282 <h2>
283 Contacting OnixS Support - OnixS Help 284 </h2> 285 286 287 288 289 <div class="hs-breadcrumb-menu-wrapper" id="hs_menu_wrapper_widget_1582293621577_" role="navigation" data-sitemap-name="default" data-menu-id="28529967494"> 290 <ul class="hs-breadcrumb-menu"> 291 <li class="hs-breadcrumb-menu-item first-crumb"><a href="https://www.onixs.biz" class="hs-breadcrumb-label">Home</a><span class="hs-breadcrumb-menu-divider"></span></li> 292 <li class="hs-breadcrumb-menu-item last-crumb"><span class="hs-breadcrumb-label">Support</span></li> 293 </ul> 294</div> 295 296 </div> 297 298 </div> 299 </div> 300 301</section></div> 302<div id="hs_cos_wrapper_widget_1582293686953" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 303 304 305 306 307 308 309 310<section class="bg-white "> 311 312 <div class="container"> 313 314 <div class="row"> 315 316 <div class="col-10 ml-auto mr-auto"> 317 318 <h3 style="text-align: center;">OnixS provides a number of online support resources to supported OnixS customers and development partners</h3> 319<p style="text-align: center;">The <a href="https://onixsbiz.jira.com" rel="noopener" target="_blank">OnixS JIRA system</a> is an issue logging and tracking system with release version control, records of issues/fixes and enhancements, and access to useful resource and FAQ information. JIRA is available to authenticated current licensees or OnixS partners only, so you should have received access credentials from OnixS Support already. If you require additional access id's, or have lost the details please contact <a href="mailto:[email protected]" title="Email us at [email protected]">[email protected]</a></p> 320<p style="text-align: center;">We recommend using JIRA for issue logging/tracking, however registration requests for JIRA access and technical support is also available via email. If all else fails then please call us directly.</p> 321 322 </div> 323 324 </div> 325 326 <div class="row"> 327 328 <div class="col-12"> 329 330 <ul class="row mt-5 justify-content-center contact-list-container"> 331 332 333 334 <li class="col-6 col-sm-6 col-lg-3 mb-5 mb-lg-0 text-center text-lg-left contact-list"> 335 336 337 338 339 340 <a href="mailto:[email protected]"> 341 342 <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-email-colour.svg" alt="Email icon" height="40" width="40" class="d-block d-lg-inline float-lg-left"> 343 344 [email protected] 345 <span class="d-block smaller"></span> 346 </a> 347 348 </li> 349 350 351 352 <li class="col-6 col-sm-6 col-lg-3 mb-5 mb-lg-0 text-center text-lg-left contact-list"> 353 354 355 356 <a href="tel:+44%2020%207117%200111"> 357 358 <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-tel-colour.svg" alt="Phone icon" height="40" width="40" class="d-block d-lg-inline float-lg-left"> 359 360 +44 20 7117 0111 361 <span class="d-block smaller">Select menu item 3</span> 362 </a> 363 364 </li> 365 366 367 368 </ul> 369 370 </div> 371 372 </div> 373 374 </div> 375 376</section></div> 377<div id="hs_cos_wrapper_widget_1582293959910" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 378 379 380 381 382 383 384 385<section id="section_" class="bg-grey-light notch_top_white rich-text-module "> 386 387 <div class="container"> 388 <div class="row"> 389 390 <div class="col-8 ml-auto mr-auto"> 391 392 <h3 style="text-align: center;">How do I get OnixS updates on technical issues and new version releases?</h3> 393<p style="text-align: center;" class="mb-5">There are several mechanisms that we offer, and if you are using email alerts then we would suggest creating associated email Rules.</p> 394<ol class="pt-5"> 395<li> 396<h5>OnixS technical support email alert elist server</h5> 397<p>This service is an opt-in email broadcast server with various subscription lists (i.e. specific lists for FIX Engines, directConnect and Tool products) to which OnixS customers may subscribe, or unsubscribe. Information available via this broadcast mechanism is specifically from OnixS development, product management and support â email alerts include version release notes and relevant critical technical alerts.</p> 398<p>The subscription link is: <a href="https://elist.onixs.support" rel="noopener" target="_blank">https://elist.onixs.support</a></p> 399<p>This subscription link is secured for supported OnixS users and partners.</p> 400</li> 401<li> 402<h5>JIRA Issue Watch Lists: Specific issue Watch Lists</h5> 403<p>If you are the Reporter of any JIRA issues, you will automatically receive email updates on status changes on your issue(s).</p> 404<p>Optionally you may also add any specific JIRA issues to your Watch List by opening the issue of interest, and selecting Operations/Watch it.</p> 405</li> 406<li> 407<h5>JIRA email Subscription updates: Email alerts at user defined frequency</h5> 408<p>This is the ability to set up a Personal Subscription based on creating an email Subscription to the JIRA Filters available on the JIRA Home page.</p> 409<p>There are public JIRA Filters for:</p> 410<ul> 411<li>OnixS FIX Engine Category â all Projects</li> 412<li>OnixS directConnect Category â all Projects</li> 413<li>OnixS Tooling Category â all Projects</li> 414<li>And under these â more specific Filters for specific venues</li> 415<li>To add an email Subscription simply select "Subscriptions for current filter" under "Operation" when viewing the desired Filter view, and set up the properties as required for the frequency of the email</li> 416</ul> 417<p>Pay particular attention to the JIRA system clock for the timing of the email updates as displayed. This defaults to US Eastern Time and the timing of these email updates are based on this clock.</p> 418</li> 419</ol> 420 421 </div> 422 423 </div> 424 </div> 425 426</section></div> 427<div id="hs_cos_wrapper_widget_1582296398862" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 428 429 430 431 432 433 434 435<section class="bg-white notch_top_light_grey "> 436 437 <div class="container"> 438 <div class="row align-items-center"> 439 440 <div class="col-8 ml-auto mr-auto text-center"> 441 442 443 444 <img src="https://www.onixs.biz/hubfs/SIC_website_2020/images/interface/img-icon-tools.svg" alt="img-icon-tools" height="75" width="75"> 445 446 447 448 <h3 style="text-align: center;">OnixS Programming Guides</h3> 449<p style="text-align: center;">Included in all distributions and also available online</p>
450 <span id="hs_cos_wrapper_widget_1582296398862_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_cta" style="" data-hs-cos-general-type="widget" data-hs-cos-type="cta"><!--HubSpot Call-to-Action Code --><span class="hs-cta-wrapper" id="hs-cta-wrapper-f481daed-824f-47ef-86fd-4b92e61a590d"><span class="hs-cta-node hs-cta-f481daed-824f-47ef-86fd-4b92e61a590d" id="hs-cta-f481daed-824f-47ef-86fd-4b92e61a590d"><!--[if lte IE 8]><div id="hs-cta-ie-element"></div><![endif]--><a href="https://cta-redirect.hubspot.com/cta/redirect/2054176/f481daed-824f-47ef-86fd-4b92e61a590d"><img class="hs-cta-img" id="hs-cta-img-f481daed-824f-47ef-86fd-4b92e61a590d" style="border-width:0px;" src="https://no-cache.hubspot.com/cta/default/2054176/f481daed-824f-47ef-86fd-4b92e61a590d.png" alt="Documentation Library"></a></span>
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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.