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5<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can I try a course before buying it?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Of course! At Rocket, we know that choosing the right language-learning resource is critical to success, so we offer you the chance to try out all levels of our courses—no strings attached! You can sign up for your &lt;strong&gt;free trial &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;.&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;We’re confident you’ll get a lot out of our courses, which is why we offer a &lt;strong&gt;60-day* money-back guarantee. &lt;/strong&gt;If you decide to make a purchase and later change your mind, no problem at all! Simply contact us&lt;strong&gt; &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&apos;ll grant you a full refund—no questions asked!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;i&gt;Note: Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.&lt;/i&gt;&lt;/p&gt;"}},{"@type":"Question","name":"Do you have a discount for businesses?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Certainly! We have collaborated with numerous businesses, enabling their employees to expand their expertise internationally or better serve their client base through language.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Click &lt;a href=&quot;https://www.rocketlanguages.com/business&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to learn how Rocket can fulfill your specific needs, receive a &lt;strong&gt;personalized quote&lt;/strong&gt;, and get a &lt;strong&gt;course demo&lt;/strong&gt; from one of our passionate team members. We’re excited to work with you!&lt;/p&gt;"}},{"@type":"Question","name":"What languages can I learn with Rocket?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Here at Rocket, we offer a diverse selection of fourteen languages!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your passion for language lies in &lt;strong&gt;Spanish, French, German, Italian, Japanese, Russian,&lt;/strong&gt; or &lt;strong&gt;Mandarin Chinese&lt;/strong&gt;, we’ve got you covered! We offer 3 levels for each of these languages. and our Play the Part course, specifically for advanced conversations.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Our language courses also extend to &lt;strong&gt;Brazilian Portuguese, Korean, Egyptian Arabic, Hindi, American Sign Language,&lt;/strong&gt; and &lt;strong&gt;English&lt;/strong&gt;, not to mention our &lt;strong&gt;Inglés &lt;/strong&gt;course, which is our English course for native Spanish speakers. For each of these languages, we offer a level 1 course.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;And for all you Korean language enthusiasts, we also have the Rocket Korean Play the Part advanced conversational course.&lt;/p&gt;"}},{"@type":"Question","name":"What is in a typical Rocket Languages course?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;At Rocket, we want your language learning to be well-rounded and in-depth, so we have created &lt;strong&gt;three key lesson types&lt;/strong&gt; in our courses to meet these aims.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;First, our&lt;strong&gt; Audio lessons&lt;/strong&gt;, delivered in podcast style, focus on listening and speaking. In these lessons, you’ll have the opportunity to practice taking part in a conversation in your target language through our Role Playing activity, getting you ready to do just that in real life!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, our &lt;strong&gt;Language and Culture lessons&lt;/strong&gt; are where your grammar skills will start to take off. You’ll be introduced to each new topic at length and have plenty of chances to practice each language feature with our reinforcement activities. To us, however, language is not only grammar; it’s also culture. So, we incorporate a read-through section in each Language and Culture lesson to explore literature, music, gastronomy, or other cultural aspects of the language you’re learning.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our &lt;strong&gt;Survival Kit lessons&lt;/strong&gt; are there to expand your vocabulary around crucial everyday topics. This is where you’ll pick up critical word recognition skills, which will see you conversing successfully in any situation!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For script languages (Japanese, Mandarin Chinese, Russian, Egyptian Arabic, and Hindi) we also include &lt;strong&gt;Writing lessons&lt;/strong&gt; to help you master the unique strokes of each character.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Just a quick heads-up! Rocket Sign Language and Rocket English have a unique format to the rest of the courses; however, they&apos;re equally comprehensive and will get you communicating in no time.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Do you still have questions about what you will find in each course? Book a discovery call to chat with one of our friendly support staff &lt;a href=&quot;https://calendly.com/rocketlanguages/call&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;"}},{"@type":"Question","name":"How much does each level cost?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Great question! At Rocket, we take pride in offering the most comprehensive and highest-quality language courses available. However, we understand that cost is a big consideration when learning a language, so we’ve endeavored to make our pricing as flexible as possible.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;We offer the &lt;strong&gt;purchase of each level individually or as a package for all three levels&lt;/strong&gt;; for more details, click &lt;a href=&quot;https://www.rocketlanguages.com/pricing&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Alternatively, if you would prefer to spread the cost over six months, you can learn about our convenient &lt;strong&gt;six-month payment plan&lt;/strong&gt; &lt;a href=&quot;https://www.rocketlanguages.com/pricing?language=spanish#do-you-have-a-payment-plan&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our customer support team is always here to help, so if you would like to discuss the best pricing option for you to get started with your language learning, feel free to contact them &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"I&apos;m not a beginner - does Rocket have advanced courses?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! Our comprehensive language courses feature&lt;strong&gt; advanced levels of Spanish, French, Russian, German, Italian, Japanese, and Mandarin Chinese&lt;/strong&gt;. With the three levels—beginner, intermediate, and advanced—plus our advanced conversational Play the Part courses, you’re sure to become an expert in your target language!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;But don&apos;t take our word for it; we offer a free trial to give you a taste of the broad range of topics you&apos;ll master. Give it a try &lt;a href=&quot;https://www.rocketlanguages.com/&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;"}},{"@type":"Question","name":"How long does my membership last?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;When you join our community of language learners, you&apos;re not just getting a membership; you&apos;re securing &lt;strong&gt;lifetime access to your course&lt;/strong&gt;!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;We understand that language learning isn&apos;t always a linear journey. So, whether you purchase with a &lt;strong&gt;payment plan*&lt;/strong&gt; or make a &lt;strong&gt;one-time purchase&lt;/strong&gt;, our courses are designed to be your ongoing language-learning resource. With lifetime access, you can come back anytime to pick up where you left off or recap covered content.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For more information, feel free to check out our &lt;a href=&quot;https://www.rocketlanguages.com/terms&quot;&gt;&lt;strong&gt;Terms of Use&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;*Once you complete all six payments for your payment plan, you will have full lifetime access to the course you purchased with the plan.&lt;/p&gt;"}},{"@type":"Question","name":"Do you have a family discount?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Yes! At Rocket, we believe that language learning is about community. So, we want to make it as easy as possible for you to learn alongside your loved ones.&lt;/p&gt;&lt;p&gt;&lt;br&gt;With our &lt;strong&gt;Family Discount&lt;/strong&gt;, you can enjoy significant savings when additional family members want to learn with you. Once you’ve purchased a course, you can purchase discounted copies for other family members on a per-learner, per-language, per-level basis—so everyone can track their own progress independently.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’d like more details about the Family Discount, feel free to reach out to our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;—we’re always happy to help!&lt;/p&gt;"}},{"@type":"Question","name":"Can I download lessons?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Our podcast-style &lt;strong&gt;Audio lessons &lt;/strong&gt;are downloadable on the &lt;strong&gt;Rocket Languages app&lt;/strong&gt;, giving you the flexibility to continue learning even offline!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;You cannot download your Audio lessons from the desktop version of Rocket Languages. However, if you&apos;re looking to download our Language and Culture lessons to your computer, you can &lt;strong&gt;right-click and select &quot;Print&quot;&lt;/strong&gt; and then &lt;strong&gt;&quot;Save as PDF.&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Although we encourage you to use the course in any way that suits your needs, please keep in mind that our voice recognition tool, Rocket Record, requires an internet connection to function.&lt;/p&gt;"}},{"@type":"Question","name":"Do Rocket’s courses align with CEFR?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Yes! Our language courses are generally aligned with the &lt;strong&gt;CEFR (Common European Framework of Reference)&lt;/strong&gt;. Here’s a rough guide:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 1:&lt;/strong&gt; CEFR A1/A2&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 2:&lt;/strong&gt; CEFR A2/B1&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 3:&lt;/strong&gt; CEFR B1/B2&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please note that while this alignment applies broadly across our courses, some are tailored to specific frameworks for that language. For example, &lt;strong&gt;Rocket Japanese&lt;/strong&gt; is designed with the &lt;strong&gt;JLPT (Japanese Language Proficiency Test)&lt;/strong&gt; in mind, rather than CEFR.&lt;/p&gt;"}},{"@type":"Question","name":"Do you have a discount for schools or non-profit organizations?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Of course! We love teaming up with &lt;strong&gt;schools &lt;/strong&gt;and &lt;strong&gt;non-profit organizations&lt;/strong&gt; to provide tailored options for accessing our comprehensive courses that meet the needs of their learners.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If this sounds like a good fit for you, click &lt;a href=&quot;https://www.rocketlanguages.com/education&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;for more information, a &lt;strong&gt;free quote&lt;/strong&gt;, and a &lt;strong&gt;demo of our courses&lt;/strong&gt; by one of our super-friendly support staff. Let&apos;s work together to help your students excel in their chosen language!&lt;/p&gt;"}},{"@type":"Question","name":"Does Rocket Japanese align with the JLPT?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;We&apos;ve designed Rocket Japanese to match the &lt;strong&gt;levels N5 and N4&lt;/strong&gt; of the &lt;strong&gt;Japanese Language Proficiency Test (JLPT)&lt;/strong&gt; so you can easily assess your progress against a globally accepted standard.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Level 1 of Rocket Japanese aligns with JLPT level N5, laying the groundwork for a strong foundation in basic Japanese language skills.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Levels 2 and 3 combined cover JLPT level N4. They will enable you to comprehend everyday topics, typical expressions, and daily life scenarios significant to Japanese culture.&lt;/p&gt;&lt;p&gt;&lt;br&gt;To begin your&lt;strong&gt; free trial &lt;/strong&gt;of Rocket Japanese, click &lt;a href=&quot;https://www.rocketlanguages.com/japanese&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How do I access my account?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;You can access your account and get started with your language learning via our &lt;strong&gt;Sign In page&lt;/strong&gt;; click &lt;a href=&quot;https://app.rocketlanguages.com/login&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to go straight there!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once you land on the Sign In page, just enter your email address and password.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Forgotten your password? No problem at all! Just click &lt;a href=&quot;https://app.rocketlanguages.com/forgot-password&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reset it and get back on track.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter any other issues, don&apos;t worry! Our team is here to assist you every step of the way. Simply contact us &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;with your order receipt number and/or the email address you used when ordering or signing up for a free trial. We&apos;ll have you back on track in no time!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"I’ve purchased a course - how do I get access?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;No problem! When you purchased the course, a personalized &lt;strong&gt;account &lt;/strong&gt;was &lt;strong&gt;automatically created&lt;/strong&gt; for you using the email address you used at checkout.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you haven’t yet created a password, please use the Forgotten Password option &lt;a href=&quot;https://app.rocketlanguages.com/forgot-password&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to get set up.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’ve still got questions, just reach out to our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. We&apos;re here to help so you can start your language-learning journey!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"I bought a course a long time ago - do I still have access?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Yes, with a &lt;strong&gt;lifetime &lt;/strong&gt;purchase, you have &lt;strong&gt;permanent access &lt;/strong&gt;to the course you purchased. So, even if you’ve taken a break, you can always&lt;strong&gt; sign in &lt;/strong&gt;&lt;a href=&quot;https://app.rocketlanguages.com/login&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and pick up right where you left off!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Alternatively, if you have forgotten your account password, simply click &lt;a href=&quot;https://app.rocketlanguages.com/forgot-password&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reset it and sign back into your account.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you no longer have access to the email address you used to sign up, no problem at all! Just reach out to our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know the original email address you used, along with your receipt number, if you have it. They’ll happily update your account details so you can sign in and continue with your course!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How do I view my account details and sales history?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;To access your &lt;strong&gt;account details&lt;/strong&gt; and &lt;strong&gt;sales history&lt;/strong&gt;, just follow these three steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Click &lt;a href=&quot;https://app.rocketlanguages.com/login&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to sign in to your account as usual.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. Once you&apos;re signed in, head to the top right-hand corner and click on your avatar.&lt;/p&gt;&lt;p&gt;3. From the drop-down menu, hit &quot;Profile.&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Under the “Profile” tab, you can update your account details, such as your email address and password. Plus, you can explore your sales history, including all your past orders and transactions.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;The same applies to the &lt;strong&gt;Rocket Languages app, &lt;/strong&gt;except that you&apos;ll find your transaction history under the settings tab indicated by the cog instead of your “Profile.”&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our team is always here to support you! If you have any questions about your transaction history, click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to contact them.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"Why can&apos;
5t I access my account?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If you&apos;re having trouble accessing your account, no problem at all! First, &lt;strong&gt;double-check&lt;/strong&gt; that your &lt;strong&gt;email address&lt;/strong&gt; and &lt;strong&gt;password &lt;/strong&gt;are all in order. If you&apos;re using our iOS or Android apps, you can sign in using the same email address and password as you do on our website.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, &lt;strong&gt;reset your password &lt;/strong&gt;by clicking &lt;a href=&quot;https://app.rocketlanguages.com/forgot-password&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. This should help iron out any issues that might be keeping you from logging in.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you are still having trouble or can sign in but don’t see the courses you’ve purchased when you do, reach out to our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. They&apos;ll be more than happy to help you reset your sign in details and track down any missing courses using your receipt number.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How do I delete my account?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Before getting started, please remember that deleting your account will&lt;strong&gt; not automatically refund&lt;/strong&gt; any purchases you have made. If you would like a refund, our friendly support team can help you out &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Otherwise, here&apos;s how you can &lt;strong&gt;delete &lt;/strong&gt;your account:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Sign in to your account &lt;a href=&quot;https://app.rocketlanguages.com/login&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. Click on your profile picture at the top right and select “Profile.”&lt;/p&gt;&lt;p&gt;3. Scroll down to the bottom of the page to find the “Danger zone.”&lt;/p&gt;&lt;p&gt;4. Hit the “Delete” button.&lt;/p&gt;&lt;p&gt;5. You’ll see a box pop up; go ahead and type in your current password.&lt;/p&gt;&lt;p&gt;6. Click the “DELETE” button to confirm.&lt;/p&gt;&lt;p&gt;7. Once done, you&apos;ll be redirected back to the sign-in page, meaning your account has been successfully deleted!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re using the Rocket Languages app, you can follow the same steps to delete your account. If you would like a hand with this process, click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to contact our support team.&lt;/p&gt;"}},{"@type":"Question","name":"How do I purchase a course?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;The first and most important decision is to pick which language you are interested in learning. We have 14 different languages for you to choose from, with different levels based on your ability. If you want to see the&lt;strong&gt; full list of languages &lt;/strong&gt;we offer, just click &lt;a href=&quot;https://www.rocketlanguages.com/course-information&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once you&apos;ve decided on your target language, you can follow these &lt;strong&gt;instructions to purchase&lt;/strong&gt; the course that&apos;s right for you:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. First, head to our pricing page. You can get there by clicking &lt;a href=&quot;https://www.rocketlanguages.com/pricing&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;2. Choose the language that you&apos;re passionate about learning.&lt;/p&gt;&lt;p&gt;3. Select the package that best fits your needs. You can buy all three levels together or individually and choose either a &lt;strong&gt;one-time purchase&lt;/strong&gt; or a &lt;strong&gt;payment plan&lt;/strong&gt;.&lt;/p&gt;&lt;p&gt;4. Once you have made a decision, click the &lt;strong&gt;&quot;Buy It Now&quot;&lt;/strong&gt; button!&lt;/p&gt;&lt;p&gt;5. You will be redirected to our payment page, where you can input your billing information and click &lt;strong&gt;&quot;Pay.&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;6. After placing your order, you will be prompted to create a password if you don’t already have one. Keep an eye out for your receipt in your email.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter a &lt;strong&gt;payment issue&lt;/strong&gt;, such as your country of residence not being listed as an option, don&apos;t worry! Simply contact our friendly customer support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&apos;ll send you an easy alternative payment link so you can purchase the course without delay.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you &lt;strong&gt;missed your sign in details&lt;/strong&gt;, that’s totally fine; just use the Forgotten Password option &lt;a href=&quot; https://app.rocketlanguages.com/forgot-password&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to get set up. Or, you can contact our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know what email address you used to make the payment. They’ll be able to reset your password right away so you can access your account and begin your language learning!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"Can I buy each level (beginner, intermediate, advanced) individually?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! We offer &lt;strong&gt;three levels&lt;/strong&gt; each for Rocket Spanish, French, German, Italian, Japanese, Russian, and Mandarin Chinese, all of which can be &lt;strong&gt;purchased separately&lt;/strong&gt; to best suit your learning level!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To find the &lt;strong&gt;purchase page&lt;/strong&gt; for individual levels, just follow these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Visit our pricing page &lt;a href=&quot;https://www.rocketlanguages.com/pricing&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;2. Choose your target language.&lt;/p&gt;&lt;p&gt;3. Scroll down to the &quot;Common Ordering Questions&quot; section and look for the question &quot;Can I buy the individual levels?&quot;&lt;/p&gt;&lt;p&gt;4. Click on the question to see the options to purchase level 2 or level 3 for your chosen language. Happy learning!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you’ve already mastered the basics and our &lt;strong&gt;Play the Part&lt;/strong&gt; conversational course better suits your needs, you can also purchase this course individually by following the same instructions.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"Why isn’t the payment page working?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;We&apos;re sorry to hear that you&apos;re having trouble. The most likely cause is that our &lt;strong&gt;payment page&lt;/strong&gt; has gone &lt;strong&gt;temporarily offline&lt;/strong&gt;, but don&apos;t worry; it should be back up and running in about 15 minutes.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, if you still can’t place an order after &lt;strong&gt;30 minutes&lt;/strong&gt;, don&apos;t worry; we&apos;ve got your back! Shoot us an email right &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&apos;ll provide you with an &lt;strong&gt;alternative payment link &lt;/strong&gt;so you can get started with your course.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Also, if you have a &lt;strong&gt;coupon code&lt;/strong&gt;, no need to worry—we&apos;ll make sure it&apos;s honored. Just give our friendly customer team the details, and they&apos;ll take care of everything!&lt;/p&gt;"}},{"@type":"Question","name":"Did my payment go through?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;If your order went through &lt;strong&gt;successfully&lt;/strong&gt;, you should have received a friendly &lt;strong&gt;welcome email&lt;/strong&gt; from our team and a &lt;strong&gt;receipt &lt;/strong&gt;in your inbox confirming your purchase. Plus, you should have been prompted to set up an account password, if you don’t already have one, so you can access your course and get started with your learning!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;No receipt or email in sight? Give your spam and junk email folders a quick check to make sure your receipt and welcome email are not waiting for you there.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If there is still &lt;strong&gt;no sign of an email&lt;/strong&gt;, don’t worry; just reach out to our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know the email address you used for the purchase. They&apos;ll be able to check your account and confirm if the purchase was successful.&lt;/p&gt;"}},{"@type":"Question","name":"Did I pay for the course twice?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;If you accidentally clicked the order button twice, no problem! You will have &lt;strong&gt;received multiple receipt emails&lt;/strong&gt;, and the product description will be the same on both receipts.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If this happens to you, just click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and our friendly support team will take care of it! They can double-check the purchases you made and process a &lt;strong&gt;refund &lt;/strong&gt;for any &lt;strong&gt;accidental payments&lt;/strong&gt;.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, if you have taken advantage of our &lt;strong&gt;discounted one-time offers&lt;/strong&gt;, you may have received two emails with different receipt numbers. Simply check the product description to determine if the receipt is for another level or if it&apos;s just a case of mistakenly ordering two copies of the same package.&lt;/p&gt;"}},{"@type":"Question","name":"Can I give a Rocket Languages course as a gift?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Certainly, gifting someone the ability to learn a new language is a wonderful idea! You can order a &lt;strong&gt;gift voucher &lt;/strong&gt;right &lt;a href=&quot;https://www.rocketlanguages.com/language-gift-voucher&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once your purchase is complete, we&apos;ll send you the &lt;strong&gt;gift voucher via email&lt;/strong&gt;. You can then easily forward it to the recipient or print it out if you&apos;d like to give it to them in person.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you intended to purchase a gift voucher, but the course has been added to the account you set up for yourself, no problem! Get in touch with our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and they&apos;ll happily help you convert your purchased course into a gift voucher that you can give to the person you had in mind.&lt;/p&gt;"}},{"@type":"Question","name":"Where can I redeem my gift voucher?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;To&lt;strong&gt; redeem your gift voucher&lt;/strong&gt;, simply head over&lt;strong&gt; &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/redeem&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;. &lt;/strong&gt;Follow the prompts to set up your account and get started with your language learning!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter any trouble along the way, get in touch with our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;"}},{"@type":"Question","name":"Can I pay from outside the United States?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Yes, absolutely; we have an extensive &lt;strong&gt;user base worldwide&lt;/strong&gt;, so you’re in good company!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you don’t see your &lt;strong&gt;country listed as an option&lt;/strong&gt; when making a &lt;strong&gt;payment&lt;/strong&gt;, or if the &lt;strong&gt;country of your credit card differs&lt;/strong&gt; from where you&apos;re placing the order, don’t worry! Just let us know &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and our support team will send you an alternative payment link so you can start learning!&lt;/p&gt;"}},{"@type":"Question","name":"Are my credit card details secure?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Yes! We take &lt;strong&gt;your privacy seriously&lt;/strong&gt;, which is why we use two widely trusted payment processors, &lt;strong&gt;Stripe &lt;/strong&gt;and &lt;strong&gt;Clickbank&lt;/strong&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To ensure an extra layer of protection, we also require the &lt;strong&gt;CVV2 &lt;/strong&gt;or &lt;strong&gt;CVC2 &lt;/strong&gt;validation code for payments made with &lt;strong&gt;Visa &lt;/strong&gt;and &lt;strong&gt;MasterCard &lt;/strong&gt;credit cards. You&apos;ll find this 3-digit code printed on the back of most cards, to the right of the card number. For &lt;strong&gt;American Express&lt;/strong&gt; cards, it&apos;s a 4-digit code on the front, to the right of the card number.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your card has no validation code, no problem! Simply enter &quot;none&quot; in the space provided on the payment page. We&apos;ve got you covered!&lt;/p&gt;"}},{"@type":"Question","name":"Why did my credit card decline?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Our payment processor is equipped with smart &lt;strong&gt;security features&lt;/strong&gt;. If the country of origin of your &lt;strong&gt;credit card&lt;/strong&gt; differs from the country where you&apos;re placing the order, the transaction might get denied as a security measure. We understand this might be a bit of a hassle, but your safety is really important to us!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If this happens to you, reach out &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Our friendly support team can help you out with an &lt;strong&gt;alternative payment link&lt;/strong&gt; or create a &lt;strong&gt;PayPal invoice&lt;/strong&gt; so you can access your course as soon as possible.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"I don’t have a credit card. How do I buy the course?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If paying by &lt;strong&gt;credit card&lt;/strong&gt; isn&apos;t the right fit for you, don&apos;t worry—we offer &lt;strong&gt;alternative payment methods&lt;/strong&gt; to ensure that everyone can embark on their language journey with us.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Just head over to our &lt;strong&gt;payment options page&lt;/strong&gt; right &lt;a href=&quot;https://www.rocketlanguages.com/paymentoptions&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt; &lt;/strong&gt;to explore the variety of choices available!&lt;/p&gt;"}},{"@type":"Question","name":"Can I pay in my local currency?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;While we&apos;d love to accommodate all currencies, we &lt;strong&gt;only sell &lt;/strong&gt;our courses in &lt;strong&gt;US dollars&lt;/strong&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If this is causing you difficulties when purchasing the course, get in touch with our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. They’d be happy to chat about &lt;strong&gt;other payment options&lt;/strong&gt; that might work better for you.&lt;/p&gt;"}},{"@type":"Question","name":"How do I get a refund?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If you&apos;re not completely satisfied with your Rocket Languages course for any reason, don&apos;t worry! You can request a &lt;strong&gt;full refund&lt;/strong&gt; within &lt;strong&gt;60 days&lt;/strong&gt;* of purchase, no questions asked.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To initiate the refund process, simply contact us right &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Our friendly support team will be more than happy to assist you and get your refund processed as soon as possible.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please remember that if you purchased a course with a &lt;strong&gt;payment plan&lt;/strong&gt;, we only allow cancellation of future payments. This means you will &lt;strong&gt;not be refunded&lt;/strong&gt; for payments already made. This policy is in place to prevent abuse of the payment plan, as full access is given from the first payment.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;*&lt;i&gt;Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.&lt;/i&gt;&lt;/p&gt;"}},{"@type":"Question","name":"Why has my payment plan been canceled?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;If you miss a payment on your payment plan, don’t worry—it will &lt;strong&gt;automatically retry after one day&lt;/strong&gt;. If you think the missed payment may be due to an expired card, please contact our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt; using the email address connected to your account, and we’ll send you a link to update your card details with our payment processor.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you miss the payment when it retries for a second and third time, your plan will be canceled. &lt;strong&gt;Please be assured you won’t lose the payments you’ve already made.&lt;/strong&gt; Simply reach out to our support team, and we can set up a one-time payment for the remaining balance so you can continue with your course access. Alternatively, if you are eligible under our &lt;a href=&quot;https://www.rocketlanguages.com/refund-policy&quot;&gt;refund policy&lt;/a&gt;, we can process a refund instead, and you can begin the plan again.&lt;/p&gt;"}},{"@type":"Question","name":"Do you have any free language lessons?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! You can sign up for a&lt;strong&gt; free trial &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/#get-started&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, which will give you a taste of the style of language lessons and the &lt;strong&gt;comprehensive content &lt;/strong&gt;offered by each of our courses.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;You can also visit our &lt;strong&gt;free language learning resources&lt;/strong&gt; &lt;a href=&quot;https://www.rocketlanguages.com/free-language-resources/&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;if you have specific questions about a language you are learning and would like more information!&lt;/p&gt;"}},{"@type":"Question","name":"How do I access my free trial?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If you haven&apos;t done so already, you can start your free trial by &lt;strong&gt;creating an account &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Once your account is set up, you can access it via the &lt;strong&gt;sign in page &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/login&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Just sign in using the details you provided when creating your account.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Forgot your password? No worries! Simply click on the &quot;Forgot password?&quot; link, and you&apos;ll be guided through a quick and easy password reset process. We&apos;ve got your back!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you experience any issues signing in, please reach out to our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Let them know the email address you used to create your account, and they’ll handle the rest so you can jump into your learning!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"What content will my free trial give me access to?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Great question! During your free trial, you&apos;ll get to explore our &lt;strong&gt;Intro Module&lt;/strong&gt;, which offers a taste of the various lesson types in our course. You&apos;ll also have access to some extra Audio lessons and Language and Culture lessons so you can really get a feel for the course!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you would like to try out our &lt;strong&gt;level 2&lt;/strong&gt;,&lt;strong&gt; level 3&lt;/strong&gt;, or our &lt;strong&gt;Play the Part&lt;/strong&gt; advanced conversational course, simply go to the corresponding level on your dashboard. With the free trial, you&apos;ll be able to access the first Audio lesson and Language and Culture lesson for each level to help you decide if it&apos;s the right difficulty for your current abilities.&lt;/p&gt;"}},{"@type":"Question","name":"What are the Rocket Fuel emails?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Every week, you will receive a Rocket Fuel email from us. These emails will show your&lt;strong&gt; weekly progress&lt;/strong&gt;, add up the &lt;strong&gt;points &lt;/strong&gt;you&apos;ve earned, and give you a &lt;strong&gt;summary &lt;/strong&gt;to help you see what&apos;s next in your language learning and set new goals for the following week.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;This&lt;strong&gt; motivational tool&lt;/strong&gt; aims to remind you of all the great things you&apos;ve achieved without bombarding you with notifications. Plus, you&apos;ll find our carefully chosen &quot;phrase of the week,&quot; which offers an interesting addition to your target language vocabulary.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;That said, we understand that life can get busy, and we want to ensure that these emails align with your preferences. If you ever decide to unsubscribe, don&apos;t worry; it will not impact your membership or access to our comprehensive language courses.&lt;/p&gt;"}}
5,{"@type":"Question","name":"How do I unsubscribe?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;We understand that preferences can change, and we want to make sure you have full control over your language-learning experience.&lt;/p&gt;&lt;p&gt;&lt;br&gt;To say goodbye to our emails, simply scroll down to the &lt;strong&gt;bottom of any Rocket Fuel or promotional email&lt;/strong&gt; you receive from us. Look for the &quot;Click here to manage your subscriptions&quot; or &quot;Unsubscribe from these emails&quot; link. Just give it a click, and you&apos;re unsubscribed!&lt;/p&gt;"}},{"@type":"Question","name":"What is your privacy policy when it comes to my email address?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;We value your privacy and want you to feel secure using our platform. Please be assured your &lt;strong&gt;account details&lt;/strong&gt;, including your&lt;strong&gt; email address, are safe&lt;/strong&gt; with us and will never be shared under any circumstances.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For more information about our commitment to your privacy, please click&lt;strong&gt; &lt;/strong&gt;&lt;a href=&quot;https://www.rocketlanguages.com/privacy-policy&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to view our complete &lt;strong&gt;Privacy Policy&lt;/strong&gt;.&lt;/p&gt;"}},{"@type":"Question","name":"Why do I get an error message when trying to record myself on the app?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Addressing the error message you&apos;re getting depends on the &lt;strong&gt;operating system&lt;/strong&gt; your phone is running. Take a look below for the next steps to fix the error message on your device:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Android users:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re using an Android device and encounter an error message while trying to record, check if you have the &lt;strong&gt;Google app installed&lt;/strong&gt;. This app is essential for recording your voice. If it&apos;s not installed, go to your app store and download it.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, don&apos;t forget to &lt;strong&gt;enable your microphone&lt;/strong&gt;. When you try to record, your device might ask for microphone access permission. Just tap &quot;Allow,&quot; and you&apos;re all set to record!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re still having trouble, double-check your &lt;strong&gt;phone&apos;s permission settings&lt;/strong&gt;. Go to the settings menu, find &quot;App Permissions,&quot; and make sure both Rocket Languages and Google have permission to use your microphone. Once they have permission, the recording feature should work smoothly.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Apple users:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re using an Apple device and you encounter an error message that&apos;s stopping you from recording, don&apos;t worry! Just follow these simple steps: Go to your device &quot;&lt;strong&gt;Settings&lt;/strong&gt;,&quot; then scroll down to the Rocket Languages app and tap to open it. Make sure that &lt;strong&gt;Rocket has permission&lt;/strong&gt; to access your &quot;&lt;strong&gt;Microphone&lt;/strong&gt;&quot; and &quot;&lt;strong&gt;Speech Recognition&lt;/strong&gt;.&quot; Once you&apos;ve done that, you should be good to go and able to record your voice freely the next time you use the app!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If the tips above haven’t resolved the recording issue, please try restarting your device and then reach out to our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;for further assistance.&lt;/p&gt;"}},{"@type":"Question","name":"Do you have an iPhone or iPad app?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! Head &lt;a href=&quot;https://apps.apple.com/us/app/rocket-languages/id597293943&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to visit the &lt;strong&gt;App Store&lt;/strong&gt;, where you’ll find the&lt;strong&gt; Rocket Languages app&lt;/strong&gt; ready to download onto your Apple device.&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your &lt;strong&gt;progress will sync automatically&lt;/strong&gt; so you can continue your learning wherever you are!&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Note that any purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.&lt;/p&gt;"}},{"@type":"Question","name":"Do you have an Android app?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Of course! Head &lt;a href=&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to visit the &lt;strong&gt;Google Play Store&lt;/strong&gt;, where you’ll find the &lt;strong&gt;Rocket Languages app&lt;/strong&gt; ready to download onto your Android device.&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your &lt;strong&gt;progress will sync automatically&lt;/strong&gt; so you can continue learning wherever you are!&lt;/p&gt;"}},{"@type":"Question","name":"Are all the features available on the app?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;You can access &lt;strong&gt;most of the comprehensive activities and features&lt;/strong&gt; that support you to achieve your language learning goals on the app.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, not all features, including the Forum, Rocket Certification Test, and Search function, are available there.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;That said, your progress will sync across the web browser and app versions of Rocket Languages, so you can switch between the two based on your schedule and preferences for language learning.&lt;/p&gt;"}},{"@type":"Question","name":"Why can&apos;t I log into the app?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Having trouble signing in? Don&apos;t worry! First, &lt;strong&gt;double-check your sign in details&lt;/strong&gt; to ensure you&apos;re using the correct email and password.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you can’t remember the password you set, just hit the &quot;Forgot password?&quot; link, and we&apos;ll guide you through the process of resetting it.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;As a next step, if that doesn’t work, try &lt;strong&gt;uninstalling the app and then reinstalling it&lt;/strong&gt;. If you&apos;re still facing issues, please don&apos;t hesitate to reach out to our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"What are the computer system requirements?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Great question! We support the current and previous major releases of &lt;strong&gt;Chrome, Firefox, Edge, and Safari &lt;/strong&gt;for desktop computers on an ongoing basis.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For the &lt;strong&gt;best experience&lt;/strong&gt; with your course, we recommend using the latest version of the &lt;strong&gt;Chrome browser&lt;/strong&gt;. This will give you voice recognition playback capabilities, meaning that you will not only get a pronunciation rating but will also be able to play back your recording and see exactly where you went wrong.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re using &lt;strong&gt;Firefox&lt;/strong&gt;, &lt;strong&gt;Edge&lt;/strong&gt;, or &lt;strong&gt;Brave&lt;/strong&gt;,&lt;strong&gt; &lt;/strong&gt;you can also take advantage of the voice recognition feature, Rocket Record. However, voice recognition support may vary from language to language.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&apos;re using a different browser, no problem—you&apos;ll still be able to play the tutor&apos;s audio and access all our comprehensive lessons!&lt;/p&gt;"}},{"@type":"Question","name":"Can I use the course on my iPad, iPhone, smartphone, or tablet?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! &lt;strong&gt;Apple&lt;/strong&gt; users can easily access our comprehensive language courses via our app on the app store by clicking &lt;a href=&quot;https://apps.apple.com/us/app/rocket-languages/id597293943&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Android &lt;/strong&gt;users: click right &lt;a href=&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to make your way to the Play Store, and download our app to make a start on your courses.&lt;/p&gt;"}},{"@type":"Question","name":"I am using an Amazon tablet; why can’t I record my voice?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;We completely understand that you&apos;re keen to use Rocket Languages to record your voice on your Amazon tablet. However, while you can still access many other features, we&apos;re sorry to say that our &lt;strong&gt;voice recognition feature, Rocket Record, is not currently available &lt;/strong&gt;on these devices.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;But don&apos;t worry! You can log in to your Rocket Languages account from multiple devices, and any progress you make will be synced across all of them.&lt;/p&gt;"}},{"@type":"Question","name":"Which browser should I use?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;We recommend using either &lt;strong&gt;Chrome &lt;/strong&gt;or &lt;strong&gt;Safari&lt;/strong&gt;. These browsers are fully equipped to handle our voice recognition feature, Rocket Record!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Firefox&lt;/strong&gt;, &lt;strong&gt;Microsoft Edge&lt;/strong&gt;, and &lt;strong&gt;Brave&lt;/strong&gt; will also support Rocket Record, but results may differ depending on the language you are learning.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Those using any other browser will still be able to listen to our lessons, but the recording feature will be unavailable. Don&apos;t worry, though! Our courses are filled with interactive and engaging content to help you master that new language!&lt;/p&gt;"}},{"@type":"Question","name":"I am using Chrome; why can’t I record my voice?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;To record your voice using Rocket Record in the Google Chrome browser, make sure to grant the correct permissions for the voice recognition feature. Here&apos;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Open Chrome settings: &lt;/strong&gt;Click the three dots in the top right corner of Chrome, then select &quot;Settings.&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Navigate to Site Settings: &lt;/strong&gt;Go to &quot;Privacy and security,&quot; then &quot;Site settings.&quot; Select &quot;Microphone.&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;4. Allow Rocket to use your microphone: &lt;/strong&gt;Under &quot;Not allowed to use your microphone,&quot; find Rocket Languages and change the permission to &quot;Allow.&quot;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If that doesn’t address the issue, here’s the next step:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Update Chrome to the latest version: &lt;/strong&gt;You can do this by heading to the three-dot menu in the top-right corner, clicking &quot;Help,&quot; and selecting &quot;About Google Chrome.&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you&apos;re still having trouble, our &lt;strong&gt;support team&lt;/strong&gt; is here to help. Click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out to us with any concerns, and we&apos;ll be more than happy to assist you in getting the voice recognition feature, Rocket Record, back in action. In the meantime, click &lt;a href=&quot;https://www.rocketlanguages.com/help/#226&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to access some more information about possible recording and voice recognition issues.&lt;/p&gt;"}},{"@type":"Question","name":"I am using Safari;
5 why can’t I record my voice?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;To record your voice using Rocket Record in the Safari browser, make sure to grant the correct permissions for the voice recognition feature. Here&apos;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2️. Allow Rocket Record: &lt;/strong&gt;Click that red microphone icon in the URL/address bar, and your browser will ask if you want to allow app.rocketlanguages.com to access your microphone. Just click &quot;Allow,&quot; and you&apos;re good to go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;3. Allow future recording: &lt;/strong&gt;In the drop-down menu, go ahead and select &quot;Always Allow...&quot; for future recording sessions. That way, you won&apos;t have to deal with any pop-ups again.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Just a quick heads-up: &lt;strong&gt;older versions&lt;/strong&gt; of Safari may &lt;strong&gt;not fully support voice recognition&lt;/strong&gt;. So, if you are on an older version or are experiencing any other kind of trouble, our team is here to lend a helping hand. Click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out to us anytime, and we&apos;ll gladly assist you in getting your voice recognition up and running. In the meantime, click &lt;a href=&quot;https://www.rocketlanguages.com/help/#226&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;for more information about recording issues.&lt;/p&gt;"}},{"@type":"Question","name":"I am using Firefox;
5 why can’t I record my voice?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;To record your voice using Rocket Record in the Firefox browser, make sure to grant the correct permissions for the voice recognition feature. Here&apos;s how:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Locate the permission icon:&lt;/strong&gt; When you visit a website that requires camera or microphone access, a camera or microphone icon will appear in the address bar (left side). Click on this icon to open the permission settings.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Adjust permissions:&lt;/strong&gt; If the website is blocked, you will see a &quot;Blocked Temporarily&quot; or similar message. Click the icon and change the permission to &quot;Allow&quot; for the camera and/or microphone. You may also need to reload the page for the changes to take effect.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;
5If your permissions are correct and you are still having trouble recording, it is possible that the &lt;strong&gt;language you are learning is not fully supported by Firefox.&lt;/strong&gt; If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Firefox will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Rocket Languages App: &lt;/strong&gt;Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or Android Play Store, so you&apos;ve got all the flexibility to learn on the go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;2️. Chrome or Safari: &lt;/strong&gt;These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Our &lt;strong&gt;support team&lt;/strong&gt; is here for you every step of the way, so if you run into any roadblocks, click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out, and we&apos;ll be more than happy to assist you.&lt;/p&gt;"}},{"@type":"Question","name":"I am using Edge;
5 why can’t I record my voice?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;To record your voice using Rocket Record in the Edge browser, make sure to grant the correct permissions for the voice recognition feature. Here&apos;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Open Edge settings: &lt;/strong&gt;Click the three dots (Settings and more) in the top right corner and select &quot;Settings.&quot;&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Navigate to site permissions:&lt;/strong&gt; Go to &quot;Cookies and site permissions&quot; and then select &quot;Microphone.&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;4. Manage microphone access: &lt;/strong&gt;Here, you&apos;ll see a list of websites and their current permission settings. You can change the microphone access for each site individually by selecting &quot;Allow,&quot; &quot;Block,&quot; or &quot;Ask (default).&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;
5If your permissions are correct and you are still having trouble recording, it is possible that the &lt;strong&gt;language you are learning is not fully supported by Edge.&lt;/strong&gt; If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Edge will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Rocket Languages App: &lt;/strong&gt;Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or the Android Play Store, so you&apos;ve got all the flexibility to learn on the go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;2️. Chrome or Safari: &lt;/strong&gt;These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.&lt;/p&gt;&lt;p&gt;&lt;br&gt;Remember, our team is here to support you, so if you encounter any challenges or have questions, don&apos;t hesitate to click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"Why can&apos;
5t I use the Role Playing activity?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If you&apos;re having trouble using the Role Playing activity, don&apos;t worry. This is most likely happening because the &lt;strong&gt;browser you are using to access Rocket doesn&apos;t fully support it.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;All you need to do is switch to a fully supported browser. Both&lt;strong&gt; Google Chrome and Safari will provide you with full capabilities for the Role Playing feature.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you are not comfortable switching your browser, try these other options:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Use the Role Playing activity without the videos. To do this, click on the settings cog at the top right corner of the Role Playing activity and ensure that &lt;strong&gt;“Audio only mode”&lt;/strong&gt; is selected.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;figure class=&quot;image image_resized&quot; style=&quot;width:61.42%;&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-681a72cb9b192.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Download the Rocket Languages app on your mobile device and use the Role Playing activity there. The iOS app can be downloaded&amp;nbsp;&lt;a href=&quot;https://apps.apple.com/us/app/rocket-languages/id597293943&quot;&gt;&lt;strong&gt;HERE,&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;and the Android one&amp;nbsp;can be downloaded&lt;strong&gt; &lt;/strong&gt;&lt;a href=&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/li&gt;&lt;/ul&gt;"}},{"@type":"Question","name":"What are hotkeys, and how do I use them?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Hotkeys are &lt;strong&gt;convenient keyboard shortcuts&lt;/strong&gt; that simplify navigation. They are a key part of the &lt;strong&gt;reinforcement activities&lt;/strong&gt; you’ll come across; here are the hotkeys you can use there and what they do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Hotkeys to use in the Flashcards:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Enter:&lt;/strong&gt; Flip the card and reveal the answer.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1:&lt;/strong&gt; Rate as &quot;Easy.&quot; Use this for all those words you immediately remember and don’t need to continue studying for now.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2: &lt;/strong&gt;Rate as &quot;Hard.&quot; Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Hotkeys to use in the other reinforcement activities:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;P:&lt;/strong&gt; Play tutor audio. Use this to hear the tutor&apos;s audio.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;R: &lt;/strong&gt;Record yourself. Use this as a shortcut to start recording yourself.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1:&lt;/strong&gt; Rate as &quot;Easy.&quot; Use this for all those words you immediately remember and don’t need to continue studying for now.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2: &lt;/strong&gt;Rate as &quot;Hard.&quot; Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Enter:&lt;/strong&gt; Unveil the phrase and check your answer.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Don&apos;t forget that these hotkeys work in the Module Certification Tests and the Benchmark test, too (available on desktop only), so feel free to use them as you move through these activities!&lt;/p&gt;"}},{"@type":"Question","name":"What do the different color ratings of the activity icons mean?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;As you move through the course, you&apos;ll notice that &lt;strong&gt;the activity icons change colors in alignment with your progress&lt;/strong&gt;. But how does this work, and what do the various colors mean to you?&lt;/p&gt;&lt;p&gt;&lt;br&gt;1. When the activity &lt;strong&gt;has not yet been started&lt;/strong&gt;, the icon will be &lt;strong&gt;greyed out&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874327f4b60d.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&lt;br&gt;2. When the activity is &lt;strong&gt;in progress, meaning it has been started but not completed&lt;/strong&gt;, the icon will be &lt;strong&gt;blue&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874306e151d7.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;3. As you go through the activities, you&apos;ll have the option to select &quot;Easy,&quot; &quot;Good,&quot; or &quot;Hard.&quot; Selecting either &quot;Good&quot; or &quot;Hard&quot; will add the phrase to a list at the end for you to repeat.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;When you have &lt;strong&gt;one or more&lt;/strong&gt; &lt;strong&gt;phrases marked as &quot;Good&quot; or &quot;Hard,&quot;&lt;/strong&gt; the icon you see in your dashboard will be &lt;strong&gt;yellow&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-68742fc900640.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;4. When &lt;strong&gt;all the phrases in the activity are marked &quot;Easy,&quot; &lt;/strong&gt;the icon in your dashboard will be &lt;strong&gt;green&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874319c48d2b.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Note, you do &lt;strong&gt;not need to have all the phrases marked as &quot;Easy&quot; (green) before moving on to the next lesson&lt;/strong&gt;; the activities are simply a guide to help you reinforce your learning.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How can I reset my course progress?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;The only way to request a full progress reset is to contact our support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please note, if you have multiple courses in your account (for example, Rocket Spanish Level 1 and Rocket Japanese Levels 1–3), a full reset will affect &lt;strong&gt;all&lt;/strong&gt; courses. If you only want to reset a single course, please reach out to our support team to discuss alternative options.&lt;/p&gt;"}},{"@type":"Question","name":"How do I use the Role Playing activity?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;Our &lt;strong&gt;Role Playing &lt;/strong&gt;activity is designed to immerse you in real-life conversations. It will put your knowledge to the test and give you a chance to practice your language skills.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To use the Role Playing activities, just follow these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Locate the Role Playing activity in the lesson. You can usually find them &lt;strong&gt;below the audio section&lt;/strong&gt; in the Audio lessons or by clicking on “Role Playing” in the left-hand side navigation bar (desktop only).&lt;/p&gt;&lt;p&gt;2. Click on &lt;strong&gt;&quot;Play Conversation&quot; &lt;/strong&gt;to watch the conversation and get familiar with it.&lt;/p&gt;&lt;p&gt;3. Choose the character you&apos;d like to play as and click on their avatar.&lt;/p&gt;&lt;p&gt;4. You&apos;ll be counted in and prompted to &lt;strong&gt;speak when it&apos;s your turn&lt;/strong&gt; in the conversation.&lt;/p&gt;&lt;p&gt;5. Once you&apos;re done, you&apos;ll receive a &lt;strong&gt;voice recognition rating&lt;/strong&gt; to see how well you did. Have fun!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you have any issues with the Role Playing activity, you can reach out to our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"Why can’t I record my voice?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;First, double-check that your &lt;strong&gt;microphone is correctly plugged in &lt;/strong&gt;and ready to go! It should be the one your computer is using for recording. If everything looks good, click on the &lt;strong&gt;browser &lt;/strong&gt;you&apos;re using to access Rocket from the list below, and it will take you to the specific voice recognition instructions for that browser:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;https://www.rocketlanguages.com/help#306&quot;&gt;&lt;strong&gt;Chrome&lt;/strong&gt;&amp;nbsp;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=&quot;https://www.rocketlanguages.com/help#307&quot;&gt;&lt;strong&gt;Safari&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=&quot;https://www.rocketlanguages.com/help#308&quot;&gt;&lt;strong&gt;Firefox&amp;nbsp;&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=&quot;https://www.rocketlanguages.com/help#309&quot;&gt;&lt;strong&gt;Edge&amp;nbsp;&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your browser is not on the list, no problem at all! Our friendly customer support team is ready to help. Just click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to send them a message!&lt;/p&gt;"}},{"@type":"Question","name":"How do the tests and activities work?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;One of the key difficulties of language learning is how to remember the content you’ve covered so you can draw on it when you’re using your target language.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;With this in mind, our courses offer a variety of tests, organized into three key sections:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Reinforcement Activities&lt;/strong&gt;: Located at the bottom of each lesson, these activities help you recap all the content covered through varied writing, listening, and speaking exercises. Each activity comes with helpful instructions, which you can access by clicking the small “i” (info) symbols.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Benchmark Test&lt;/strong&gt;: Found in the bottom left of your dashboard, this test allows you to measure your current progress. You can return to it periodically as you advance through the course to track your improvement.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Rocket Certification Tests&lt;/strong&gt;: Located in the Tools section, these comprehensive tests assess everything covered in each Module of the course. Please note that this feature is not available on the Rocket Languages app.&lt;/li&gt;&lt;/ul&gt;"}},{"@type":"Question","name":"Why do I keep getting bad or inconsistent voice recognition ratings?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;While you should expect to make&lt;strong&gt; pronunciation mistakes &lt;/strong&gt;in the beginning, there could be something wrong with the voice recognition software if you’re constantly marked wrong. If this is the case, here are a few first steps you can take to ensure it is as accurate as possible:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Use a &lt;strong&gt;good headset&lt;/strong&gt;, as this increases the chances of picking up your voice accurately.&lt;/li&gt;&lt;li&gt;Alter the &lt;strong&gt;position &lt;/strong&gt;of your &lt;strong&gt;microphone&lt;/strong&gt;; place it near your chin and not too close to your mouth. That way, your pronunciation won&apos;t be interrupted by your breathing.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Record yourself in a &lt;strong&gt;quiet environment&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Make sure your &lt;strong&gt;browser &lt;/strong&gt;is meeting the voice recognition requirements by clicking &lt;a href=&quot;https://www.rocketlanguages.com/help#225&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Check that you have a fast and &lt;strong&gt;stable internet connection&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;If you’re still having trouble, our support team can help you out; just contact them &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;"}},{"@type":"Question","name":"How do I slow down the audio playback speed?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;You can control the playback speed for the full audio lessons by using the &lt;strong&gt;playback speed icon (1x)&lt;/strong&gt; located on the right-hand side of the audio player. You have the option to choose your preferred speed, whether it&apos;s the default normal speed (1x), a slightly faster pace &lt;strong&gt;(1.25x or 1.5x)&lt;/strong&gt;, or even a more relaxed tempo &lt;strong&gt;(0.5x and 0.75x)&lt;/strong&gt;. Feel free to adjust the speed to your liking to make learning easier!&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff2589d21dc.png&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For the&lt;strong&gt; remaining audio in the course&lt;/strong&gt;, go to your settings, which can be found in the top right-hand corner of your members&apos; area. There, you&apos;ll see the &lt;strong&gt;&quot;Tutor Audio Speed&quot;&lt;/strong&gt; option. To accommodate your language-learning preferences, you can select to listen to the audio at a slower speed of &lt;strong&gt;0.5x &lt;/strong&gt;or &lt;strong&gt;0.75x &lt;/strong&gt;or stick to the &lt;strong&gt;normal &lt;/strong&gt;speed.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;figure class=&quot;image&quot;&gt;&lt;img src=&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff25c656459.png&quot;&gt;&lt;/figure&gt;"}},{"@type":"Question","name":"Why is Rocket Record (voice recognition) cutting my recording off early?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;If you&apos;re finding that you&apos;re getting &lt;strong&gt;cut off before you can finish your sentence&lt;/strong&gt; while using the voice recognition feature, Rocket Record, here are a few steps you can take to help fix the issue:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. &lt;strong&gt;Keep your speech consistent:&lt;/strong&gt; Try to maintain a smooth flow while speaking, without prolonged pauses between words.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. &lt;strong&gt;Practice makes perfect: &lt;/strong&gt;Before hitting that record button, take a moment to practice the phrase a few times. Familiarize yourself with the words and their pronunciation so you’re not caught off guard.&lt;/p&gt;&lt;p&gt;3. &lt;strong&gt;Check your microphone:&lt;/strong&gt; Ensure you&apos;ve selected the right microphone for recording and if you can use a headset, as it provides better audio quality and improves the accuracy of the voice recognition process!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you still find yourself running into issues, reach out to our friendly support team &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How is AI used in our courses?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;We use AI to enhance certain aspects of the course experience, but&lt;strong&gt; not to assess content accuracy&lt;/strong&gt;. All learning materials are written, reviewed, and refined by native and fluent speakers to ensure they are both correct and natural.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;AI is part of our &lt;strong&gt;voice recognition feature&lt;/strong&gt;, supporting your speaking practice through predictive and generative technologies.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;It also assists our team during the content creation process; for example, by helping generate ideas or ensuring consistency in tone. However, final decisions about content are always made by language experts.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Currently, we do not offer a feature that allows free-form chatting with an AI model.&lt;/p&gt;"}},{"@type":"Question","name":"Can I increase the font size?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;To boost the &lt;strong&gt;font size&lt;/strong&gt; on your course content, you can&lt;strong&gt; zoom in on your screen&lt;/strong&gt; using these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. On most common browsers, such as Chrome, Firefox, Edge, and Safari, hold down the &lt;strong&gt;Control key &lt;/strong&gt;(or Command on a Mac) on your keyboard and press the &lt;strong&gt;+ &lt;/strong&gt;(plus) button to zoom in.&lt;/p&gt;&lt;p&gt;2. To zoom out, just hold down the &lt;strong&gt;Control key&lt;/strong&gt; (or Command on a Mac) and press the&lt;strong&gt; -&lt;/strong&gt; (minus) button.&lt;/p&gt;&lt;p&gt;3. To return to the original size, hold down the &lt;strong&gt;Control key &lt;/strong&gt;(or Command on a Mac) and press the number &lt;strong&gt;0&lt;/strong&gt;.&lt;/p&gt;&lt;p&gt;&lt;br&gt;Alternatively, Chrome users can click &lt;a href=&quot;https://chrome.google.com/webstore/search/ChromeVox?hl=en&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to utilize the ChromeVox extension. It&apos;s a free screen reader that speaks the words on your screen aloud if this better suits your learning needs!&lt;/p&gt;"}},{"@type":"Question","name":"What is the Play the Part course?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;At Rocket, we are all about giving learners an opportunity to practice speaking their target language in a relaxed and enjoyable environment. Our &lt;strong&gt;Play the Part&lt;/strong&gt; courses capture this, with lessons that&lt;strong&gt; offer solely Role Playing activities and cultural background &lt;/strong&gt;so you can get a feel for how the language is actually spoken.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;These courses are perfect for those who have some experience with their target language, and you can even try them out for free during our trial.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;a href=&quot;https://www.rocketlanguages.com/spanish/rocket-spanish-play-the-part&quot;&gt;Spanish&lt;/a&gt;, &lt;a href=&quot;https://www.rocketlanguages.com/french/rocket-french-play-the-part&quot;&gt;French&lt;/a&gt;, &lt;a href=&quot;https://www.rocketlanguages.com/italian/rocket-italian-play-the-part&quot;&gt;Italian&lt;/a&gt;, &lt;a href=&quot;https://www.rocketlanguages.com/japanese/rocket-japanese-play-the-part&quot;&gt;Japanese&lt;/a&gt;, &lt;a href=&quot;https://www.rocketlanguages.com/german/rocket-german-play-the-part&quot;&gt;German&lt;/a&gt;, &lt;a href=&quot;https://www.rocketlanguages.com/chinese/rocket-chinese-play-the-part&quot;&gt;Chinese&lt;/a&gt;, and &lt;a href=&quot;https://www.rocketlanguages.com/korean/rocket-korean-play-the-part&quot;&gt;Korean&lt;/a&gt; are the courses currently offering Play the Part.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"I think there is an error in my course materials","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;If you come across anything that seems amiss, please don&apos;t hesitate to &lt;strong&gt;reach out to us right away&lt;/strong&gt;! Your feedback is important to us, and we want to resolve any issues as soon as possible. Just reach out to us &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;with the lesson number and the specific phrase that needs attention. This will allow our team to investigate promptly and make any needed corrections.&lt;/p&gt;"}},{"@type":"Question","name":"Why can’t I see foreign characters/scripts?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Although most browsers should &lt;strong&gt;automatically display non-Latin scripts&lt;/strong&gt; correctly, there are occasional exceptions, particularly with &lt;strong&gt;Internet Explorer&lt;/strong&gt;. If you encounter this issue, you may see small boxes or strange symbols instead of characters in our Rocket Chinese, Korean, Japanese, Hindi, or Arabic courses. Here&apos;s what to do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Head to the &quot;Page&quot; option in your toolbar.&lt;/p&gt;&lt;p&gt;2. Under &quot;Encoding,&quot; make sure it&apos;s set to the formula: &quot;Unicode (UTF-8).&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you ever encounter any other questions or need further assistance with this issue, click &lt;a href=&quot;https://www.rocketlanguages.com/contact&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to contact our friendly support team.&amp;nbsp;&lt;/p&gt;"}},{"@type":"Question","name":"How do I download the Audio lessons on the app?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;To &lt;strong&gt;download &lt;/strong&gt;your &lt;strong&gt;Audio lessons&lt;/strong&gt; on the &lt;strong&gt;Rocket Languages app&lt;/strong&gt; and continue your language learning offline, just follow these instructions:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. &lt;strong&gt;Open the in-app playlist&lt;/strong&gt;: Tap the second icon from the left on the toolbar at the bottom of your app’s homepage.&lt;/p&gt;&lt;p&gt;2. &lt;strong&gt;Download a lesson&lt;/strong&gt;: Tap the download icon on the right side of any Audio lesson you’d like to download. The download will start automatically.&lt;/p&gt;&lt;p&gt;3. &lt;strong&gt;Access your downloads&lt;/strong&gt;: Switch to the &lt;strong&gt;“My Downloads”&lt;/strong&gt; section of the playlist. This section is available both online and offline, so you can continue your language learning on the go.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please remember that our course content is available for download solely for your personal and private use so you can learn at your own pace. Click &lt;a href=&quot;https://www.rocketlanguages.com/terms&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to access our Terms of Use for more information.&lt;/p&gt;"}},{"@type":"Question","name":"How do I download/print the written text in the lessons?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;How to download the written text in a lesson &lt;strong&gt;depends on the browser&lt;/strong&gt; you’re using; here’s what to do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If you&apos;re using &lt;strong&gt;Chrome&lt;/strong&gt;, right-click anywhere in the lesson, or hit Ctrl-P (Windows) / Command-P (Mac) and choose &quot;Print&quot; from the menu that pops up. Then you will be given the option to Save as a PDF, or print the page.&amp;nbsp;&lt;/li&gt;&lt;li&gt;For our &lt;strong&gt;Firefox&lt;/strong&gt; users, click on the menu in the top right-hand corner of the page (look for those three horizontal lines) and select &quot;Print&quot; from the drop-down list.&amp;nbsp;&amp;nbsp;&lt;/li&gt;&lt;li&gt;If you’re on &lt;strong&gt;Edge&lt;/strong&gt;, you have a couple of options: you can right-click anywhere in the lesson and select &quot;Print,&quot; or use the shortcut Ctrl-P (Windows) / Command-P (Mac) to access the print menu. Alternatively, you can click &quot;Settings and More&quot; from the top of the page and choose &quot;Print.&quot;&lt;/li&gt;&lt;/ul&gt;"}},{"@type":"Question","name":"How do the badges work?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;As you progress through our comprehensive course, you will &lt;strong&gt;earn points&lt;/strong&gt;. Accumulated points will &lt;strong&gt;unlock badges&lt;/strong&gt;, starting with &lt;strong&gt;&quot;Novice.&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Here’s a list of badges so you know where you are:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;0 points: &quot;Novice&quot;&lt;/p&gt;&lt;p&gt;500 points: &quot;Learner&quot;&lt;/p&gt;&lt;p&gt;1,000 points: &quot;Apprentice&quot;&lt;/p&gt;&lt;p&gt;1,500 points: &quot;Explorer&quot;&lt;/p&gt;&lt;p&gt;2,000 points: &quot;Voyager&quot;&lt;/p&gt;&lt;p&gt;2,750 points: &quot;Artisan&quot;&lt;/p&gt;&lt;p&gt;3,500 points: &quot;Leader&quot;&lt;/p&gt;&lt;p&gt;5,000 points: &quot;Specialist&quot;&lt;/p&gt;&lt;p&gt;7,500 points: &quot;Guru&quot;&lt;/p&gt;&lt;p&gt;10,000 points: &quot;Certified&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;After achieving the &quot;Certified&quot; rank, you&apos;ll begin &lt;strong&gt;earning stars&lt;/strong&gt;; you&apos;ll get a new one with every 10,000 points gained:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;12,500 points: &quot;Green Star Master&quot;&lt;/p&gt;&lt;p&gt;22,500 points: &quot;Blue Star Master&quot;&lt;/p&gt;&lt;p&gt;32,500 points: &quot;Red Star Master&quot;&lt;/p&gt;&lt;p&gt;42,500 points: &quot;Silver Star Master&quot;&lt;/p&gt;&lt;p&gt;64,000 points: &quot;Gold Star Master&quot;&lt;/p&gt;&lt;p&gt;150,000 points: &quot;Platinum Star Master&quot;&lt;/p&gt;&lt;p&gt;200,000 points: &quot;Black Star Master&quot;&lt;/p&gt;&lt;p&gt;250,000 points &quot;Green Star Hero&quot;&lt;/p&gt;&lt;p&gt;300,000 points: &quot;Blue Star Hero&quot;&lt;/p&gt;&lt;p&gt;350,000 points: &quot;Red Star Hero&quot;&lt;/p&gt;&lt;p&gt;400,000 points: &quot;Silver Star Hero&quot;&lt;/p&gt;&lt;p&gt;450,000 points: &quot;Gold Star Hero&quot;&lt;/p&gt;&lt;p&gt;500,000 points: &quot;Platinum Star Hero&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;And for those dedicated learners who achieve over &lt;strong&gt;550,000 points&lt;/strong&gt;, the title awaits: &lt;strong&gt;&quot;Black Star Hero.&quot;&lt;/strong&gt; We can’t wait to see where your language learning takes you!&lt;/p&gt;"}}
5,{"@type":"Question","name":"How  do I earn points?","acceptedAnswer":{"@type":"Answer","text":"&lt;p&gt;There are many opportunities to &lt;strong&gt;earn points&lt;/strong&gt; simply by &lt;strong&gt;using the course&lt;/strong&gt;; however, these points are weighted to match the effort you put into the activity you complete. Here are the different ways you can earn them:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Play audio using our voice recognition feature, Rocket Record, and you&apos;ll earn &lt;strong&gt;1 point&lt;/strong&gt; for each phrase. Take it up a notch by recording yourself using Rocket Record, and you&apos;ll earn &lt;strong&gt;3 points &lt;/strong&gt;per phrase recorded.&lt;/li&gt;&lt;li&gt;Immerse yourself in the Audio Lessons and claim &lt;strong&gt;5 points&lt;/strong&gt; for every 2 minutes of audio you play. Or, in our Rocket Sign Language course, you can earn 2 points per video viewed.&lt;/li&gt;&lt;li&gt;Conquer reinforcement activities and earn a satisfying &lt;strong&gt;25 points&lt;/strong&gt; for each completed activity.&lt;/li&gt;&lt;li&gt;Challenge yourself with quizzes and score &lt;strong&gt;20 points&lt;/strong&gt; per Quiz answered correctly.&lt;/li&gt;&lt;li&gt;Engage in the excitement of Role Playing and earn &lt;strong&gt;25 points&lt;/strong&gt; each time you complete this interactive activity.&lt;/li&gt;&lt;li&gt;Tackle full lessons and gain an impressive &lt;strong&gt;100 points&lt;/strong&gt; for each one completed.&lt;/li&gt;&lt;li&gt;Embrace the challenge of the Benchmark test and gain &lt;strong&gt;50 points&lt;/strong&gt; for each attempt made per day.&lt;/li&gt;&lt;li&gt;Be an active member of our vibrant community! Earn &lt;strong&gt;100 points&lt;/strong&gt; for answering questions or commenting in the Forum and another &lt;strong&gt;100 points&lt;/strong&gt; for asking a question.&lt;/li&gt;&lt;li&gt;Share your valuable course experience with us through a review and earn a whopping &lt;strong&gt;500 points&lt;/strong&gt;!&lt;/li&gt;&lt;/ul&gt;"}},{"@type":"Question","name":"Can I hide the romanization/pinyin/kana/rōmaji from my course?","acceptedA
5nswer":{"@type":"Answer","text":"&lt;p&gt;Absolutely! If you want to focus solely on the script and immerse yourself in the language, you can easily hide the romanization, pinyin, kana, or rōmaji. Head to &lt;strong&gt;Settings&lt;/strong&gt; in your account, and you&apos;ll find a &lt;strong&gt;toggle that lets you show or hide these features &lt;/strong&gt;at your convenience.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;"}}]}</script>
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97<astro-island uid="1Uap8k" prefix="r3" component-url="/_astro/Content.C6Yt8fry.js" component-export="Content" renderer-url="/_astro/client.YZUUwChS.js" props="{&quot;help&quot;:[1,[[0,{&quot;id&quot;:[0,10],&quot;name&quot;:[0,&quot;Courses and pricing questions&quot;],&quot;order&quot;:[0,1],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,1],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,57],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Can I try a course before buying it?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Of course! At Rocket, we know that choosing the right language-learning resource is critical to success, so we offer you the chance to try out all levels of our courses—no strings attached! You can sign up for your &lt;strong&gt;free trial &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;.&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;We’re confident you’ll get a lot out of our courses, which is why we offer a &lt;strong&gt;60-day* money-back guarantee. &lt;/strong&gt;If you decide to make a purchase and later change your mind, no problem at all! Simply contact us&lt;strong&gt; &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&#39;ll grant you a full refund—no questions asked!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;i&gt;Note: Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.&lt;/i&gt;&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,196],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Do you have a discount for businesses?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Certainly! We have collaborated with numerous businesses, enabling their employees to expand their expertise internationally or better serve their client base through language.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Click &lt;a href=\&quot;https://www.rocketlanguages.com/business\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to learn how Rocket can fulfill your specific needs, receive a &lt;strong&gt;personalized quote&lt;/strong&gt;, and get a &lt;strong&gt;course demo&lt;/strong&gt; from one of our passionate team members. We’re excited to work with you!&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,53],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;What languages can I learn with Rocket?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Here at Rocket, we offer a diverse selection of fourteen languages!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your passion for language lies in &lt;strong&gt;Spanish, French, German, Italian, Japanese, Russian,&lt;/strong&gt; or &lt;strong&gt;Mandarin Chinese&lt;/strong&gt;, we’ve got you covered! We offer 3 levels for each of these languages. and our Play the Part course, specifically for advanced conversations.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Our language courses also extend to &lt;strong&gt;Brazilian Portuguese, Korean, Egyptian Arabic, Hindi, American Sign Language,&lt;/strong&gt; and &lt;strong&gt;English&lt;/strong&gt;, not to mention our &lt;strong&gt;Inglés &lt;/strong&gt;course, which is our English course for native Spanish speakers. For each of these languages, we offer a level 1 course.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;And for all you Korean language enthusiasts, we also have the Rocket Korean Play the Part advanced conversational course.&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,54],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;What is in a typical Rocket Languages course?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;At Rocket, we want your language learning to be well-rounded and in-depth, so we have created &lt;strong&gt;three key lesson types&lt;/strong&gt;
97 in our courses to meet these aims.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;First, our&lt;strong&gt; Audio lessons&lt;/strong&gt;, delivered in podcast style, focus on listening and speaking. In these lessons, you’ll have the opportunity to practice taking part in a conversation in your target language through our Role Playing activity, getting you ready to do just that in real life!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, our &lt;strong&gt;Language and Culture lessons&lt;/strong&gt; are where your grammar skills will start to take off. You’ll be introduced to each new topic at length and have plenty of chances to practice each language feature with our reinforcement activities. To us, however, language is not only grammar; it’s also culture. So, we incorporate a read-through section in each Language and Culture lesson to explore literature, music, gastronomy, or other cultural aspects of the language you’re learning.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our &lt;strong&gt;Survival Kit lessons&lt;/strong&gt; are there to expand your vocabulary around crucial everyday topics. This is where you’ll pick up critical word recognition skills, which will see you conversing successfully in any situation!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For script languages (Japanese, Mandarin Chinese, Russian, Egyptian Arabic, and Hindi) we also include &lt;strong&gt;Writing lessons&lt;/strong&gt; to help you master the unique strokes of each character.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Just a quick heads-up! Rocket Sign Language and Rocket English have a unique format to the rest of the courses; however, they&#39;re equally comprehensive and will get you communicating in no time.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Do you still have questions about what you will find in each course? Book a discovery call to chat with one of our friendly support staff &lt;a href=\&quot;https://calendly.com/rocketlanguages/call\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,56],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;How much does each level cost?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Great question! At Rocket, we take pride in offering the most comprehensive and highest-quality language courses available. However, we understand that cost is a big consideration when learning a language, so we’ve endeavored to make our pricing as flexible as possible.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;We offer the &lt;strong&gt;purchase of each level individually or as a package for all three levels&lt;/strong&gt;; for more details, click &lt;a href=\&quot;https://www.rocketlanguages.com/pricing\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Alternatively, if you would prefer to spread the cost over six months, you can learn about our convenient &lt;strong&gt;six-month payment plan&lt;/strong&gt; &lt;a href=\&quot;https://www.rocketlanguages.com/pricing?language=spanish#do-you-have-a-payment-plan\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our customer support team is always here to help, so if you would like to discuss the best pricing option for you to get started with your language learning, feel free to contact them &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,59],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;I&#39;m not a beginner - does Rocket have advanced courses?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! Our comprehensive language courses feature&lt;strong&gt; advanced levels of Spanish, French, Russian, German, Italian, Japanese, and Mandarin Chinese&lt;/strong&gt;. With the three levels—beginner, intermediate, and advanced—plus our advanced conversational Play the Part courses, you’re sure to become an expert in your target language!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;But don&#39;t take our word for it; we offer a free trial to give you a taste of the broad range of topics you&#39;ll master. Give it a try &lt;a href=\&quot;https://www.rocketlanguages.com/\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;&quot;],&quot;order&quot;
97:[0,5],&quot;star&quot;:[0,1],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,58],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;How long does my membership last?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;When you join our community of language learners, you&#39;re not just getting a membership; you&#39;re securing &lt;strong&gt;lifetime access to your course&lt;/strong&gt;!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;We understand that language learning isn&#39;t always a linear journey. So, whether you purchase with a &lt;strong&gt;payment plan*&lt;/strong&gt; or make a &lt;strong&gt;one-time purchase&lt;/strong&gt;, our courses are designed to be your ongoing language-learning resource. With lifetime access, you can come back anytime to pick up where you left off or recap covered content.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For more information, feel free to check out our &lt;a href=\&quot;https://www.rocketlanguages.com/terms\&quot;&gt;&lt;strong&gt;Terms of Use&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;*Once you complete all six payments for your payment plan, you will have full lifetime access to the course you purchased with the plan.&lt;/p&gt;&quot;],&quot;order&quot;:[0,6],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,198],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Do you have a family discount?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Yes! At Rocket, we believe that language learning is about community. So, we want to make it as easy as possible for you to learn alongside your loved ones.&lt;/p&gt;&lt;p&gt;&lt;br&gt;With our &lt;strong&gt;Family Discount&lt;/strong&gt;, you can enjoy significant savings when additional family members want to learn with you. Once you’ve purchased a course, you can purchase discounted copies for other family members on a per-learner, per-language, per-level basis—so everyone can track their own progress independently.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’d like more details about the Family Discount, feel free to reach out to our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;—we’re always happy to help!&lt;/p&gt;&quot;],&quot;order&quot;:[0,7],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,55],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Can I download lessons?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Our podcast-style &lt;strong&gt;Audio lessons &lt;/strong&gt;are downloadable on the &lt;strong&gt;Rocket Languages app&lt;/strong&gt;, giving you the flexibility to continue learning even offline!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;You cannot download your Audio lessons from the desktop version of Rocket Languages. However, if you&#39;re looking to download our Language and Culture lessons to your computer, you can &lt;strong&gt;right-click and select \&quot;Print\&quot;&lt;/strong&gt; and then &lt;strong&gt;\&quot;Save as PDF.\&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Although we encourage you to use the course in any way that suits your needs, please keep in mind that our voice recognition tool, Rocket Record, requires an internet connection to function.&lt;/p&gt;&quot;],&quot;order&quot;:[0,8],&quot;star&quot;:[0,1],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,322],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Do Rocket’s courses align with CEFR?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Yes! Our language courses are generally aligned with the &lt;strong&gt;CEFR (Common European Framework of Reference)&lt;/strong&gt;. Here’s a rough guide:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 1:&lt;/strong&gt; CEFR A1/A2&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 2:&lt;/strong&gt; CEFR A2/B1&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Level 3:&lt;/strong&gt; CEFR B1/B2&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please note that while this alignment applies broadly across our courses, some are tailored to specific frameworks for that language. For example, &lt;strong&gt;Rocket Japanese&lt;/strong&gt; is designed with the &lt;strong&gt;JLPT (Japanese Language Proficiency Test)&lt;/strong&gt; in mind, rather than CEFR.&lt;/p&gt;&quot;],&quot;order&quot;:[0,9],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,195],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Do you have a discount for schools or non-profit organizations?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Of course! We love teaming up with &lt;strong&gt;schools &lt;/strong&gt;and &lt;strong&gt;
97non-profit organizations&lt;/strong&gt; to provide tailored options for accessing our comprehensive courses that meet the needs of their learners.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If this sounds like a good fit for you, click &lt;a href=\&quot;https://www.rocketlanguages.com/education\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;for more information, a &lt;strong&gt;free quote&lt;/strong&gt;, and a &lt;strong&gt;demo of our courses&lt;/strong&gt; by one of our super-friendly support staff. Let&#39;s work together to help your students excel in their chosen language!&lt;/p&gt;&quot;],&quot;order&quot;:[0,9],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,312],&quot;help_section_id&quot;:[0,10],&quot;question&quot;:[0,&quot;Does Rocket Japanese align with the JLPT?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We&#39;ve designed Rocket Japanese to match the &lt;strong&gt;levels N5 and N4&lt;/strong&gt; of the &lt;strong&gt;Japanese Language Proficiency Test (JLPT)&lt;/strong&gt; so you can easily assess your progress against a globally accepted standard.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Level 1 of Rocket Japanese aligns with JLPT level N5, laying the groundwork for a strong foundation in basic Japanese language skills.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Levels 2 and 3 combined cover JLPT level N4. They will enable you to comprehend everyday topics, typical expressions, and daily life scenarios significant to Japanese culture.&lt;/p&gt;&lt;p&gt;&lt;br&gt;To begin your&lt;strong&gt; free trial &lt;/strong&gt;of Rocket Japanese, click &lt;a href=\&quot;https://www.rocketlanguages.com/japanese\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,11],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,11],&quot;name&quot;:[0,&quot;Sign In and account questions&quot;],&quot;order&quot;:[0,2],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,0],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,89],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;How do I access my account?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;You can access your account and get started with your language learning via our &lt;strong&gt;Sign In page&lt;/strong&gt;; click &lt;a href=\&quot;https://app.rocketlanguages.com/login\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to go straight there!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once you land on the Sign In page, just enter your email address and password.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Forgotten your password? No problem at all! Just click &lt;a href=\&quot;https://app.rocketlanguages.com/forgot-password\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reset it and get back on track.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter any other issues, don&#39;t worry! Our team is here to assist you every step of the way. Simply contact us &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;with your order receipt number and/or the email address you used when ordering or signing up for a free trial. We&#39;ll have you back on track in no time!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,315],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;I’ve purchased a course - how do I get access?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;No problem! When you purchased the course, a personalized &lt;strong&gt;account &lt;/strong&gt;was &lt;strong&gt;automatically created&lt;/strong&gt; for you using the email address you used at checkout.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you haven’t yet created a password, please use the Forgotten Password o
97ption &lt;a href=\&quot;https://app.rocketlanguages.com/forgot-password\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to get set up.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’ve still got questions, just reach out to our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. We&#39;re here to help so you can start your language-learning journey!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,62],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;I bought a course a long time ago - do I still have access?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Yes, with a &lt;strong&gt;lifetime &lt;/strong&gt;purchase, you have &lt;strong&gt;permanent access &lt;/strong&gt;to the course you purchased. So, even if you’ve taken a break, you can always&lt;strong&gt; sign in &lt;/strong&gt;&lt;a href=\&quot;https://app.rocketlanguages.com/login\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and pick up right where you left off!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Alternatively, if you have forgotten your account password, simply click &lt;a href=\&quot;https://app.rocketlanguages.com/forgot-password\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reset it and sign back into your account.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you no longer have access to the email address you used to sign up, no problem at all! Just reach out to our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know the original email address you used, along with your receipt number, if you have it. They’ll happily update your account details so you can sign in and continue with your course!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,92],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;How do I view my account details and sales history?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To access your &lt;strong&gt;account details&lt;/strong&gt; and &lt;strong&gt;sales history&lt;/strong&gt;, just follow these three steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Click &lt;a href=\&quot;https://app.rocketlanguages.com/login\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to sign in to your account as usual.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. Once you&#39;re signed in, head to the top right-hand corner and click on your avatar.&lt;/p&gt;&lt;p&gt;3. From the drop-down menu, hit \&quot;Profile.\&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Under the “Profile” tab, you can update your account details, such as your email address and password. Plus, you can explore your sales history, including all your past orders and transactions.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;The same applies to the &lt;strong&gt;Rocket Languages app, &lt;/strong&gt;except that you&#39;ll find your transaction history under the settings tab indicated by the cog instead of your “Profile.”&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Our team is always here to support you! If you have any questions about your transaction history, click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to contact them.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,1],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,61],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;Why can&#39;t I access my account?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you&#39;re having trouble accessing your account, no problem at all! First, &lt;strong&gt;double-check&lt;/strong&gt; that your &lt;strong&gt;email address&lt;/strong&gt; and &lt;strong&gt;password &lt;/strong&gt;are all in order. If you&#39;re using our iOS or Android apps, you can sign in using the same email address and password as you do on our website.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, &lt;strong&gt;reset your password &lt;/strong&gt;by clicking &lt;a href=\&quot;https://app.rocketlanguages.com/forgot-password\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. This should help iron out any issues that might be keeping you from logging in.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you are still having trouble or can sign in but don’t see the courses you’ve purchased when you do, reach out to our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. They&#39;ll be more than happy to help you reset your sign in details and track down any missing courses using your receipt number.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,313],&quot;help_section_id&quot;:[0,11],&quot;question&quot;:[0,&quot;How do I delete my account?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Before getting started, please remember that deleting your account will&lt;strong&gt; not automatically refund&lt;/strong&gt; any purchases you have made. If you would like a refund, our friendly support team can help you out &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Otherwise, here&#39;s how you can &lt;strong&gt;delete &lt;/strong&gt;your account:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Sign in to your account &lt;a href=\&quot;https://app.rocketlanguages.com/login\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. Click on your profile picture at the top right and select “Profile.”&lt;/p&gt;&lt;p&gt;3. Scroll down to the bottom of the page to find the “Danger zone.”&lt;/p&gt;&lt;p&gt;4. Hit the “Delete” button.&lt;/p&gt;&lt;p&gt;5. You’ll see a box pop up; go ahead and type in your current password.&lt;/p&gt;&lt;p&gt;6. Click the “DELETE” button to confirm.&lt;/p&gt;&lt;p&gt;7. Once done, you&#39;ll be redirected back to the sign-in page, meaning your account has been successfully deleted!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re using the Rocket Languages app, you can follow the same steps to delete your account. If you would like a hand with this process, click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to contact our support team.&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,12],&quot;name&quot;:[0,&quot;Payment and gift voucher questions&quot;],&quot;order&quot;:[0,3],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,1],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,64],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;How do I purchase a course?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;The first and most important decision is to pick which language you are interested in learning. We have 14 different languages for you to choose from, with different levels based on your ability. If you want to see the&lt;strong&gt; full list of languages &lt;/strong&gt;we offer, just click &lt;a href=\&quot;https://www.rocketlanguages.com/course-information\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once you&#39;ve decided on your target language, you can follow these &lt;strong&gt;instructions to purchase&lt;/strong&gt; the course that&#39;s right for you:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. First, head to our pricing page. You can get there by clicking &lt;a href=\&quot;https://www.rocketlanguages.com/pricing\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;2. Choose the language that you&#39;re passionate about learning.&lt;/p&gt;&lt;p&gt;3. Select the package that best fits your needs. You can buy all three levels together or individually and choose either a &lt;strong&gt;one-time purchase&lt;/strong&gt; or a &lt;strong&gt;payment plan&lt;/strong&gt;.&lt;/p&gt;&lt;p&gt;4. Once you have made a decision, click the &lt;strong&gt;\&quot;Buy It Now\&quot;&lt;/strong&gt; button!&lt;/p&gt;&lt;p&gt;5. You will be redirected to our payment page, where you can input your billing information and click &lt;strong&gt;\&quot;Pay.\&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;6. After placing your order, you will be prompted to create a password if you don’t already have one. Keep an eye out for your receipt in your email.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter a &lt;strong&gt;payment issue&lt;/strong&gt;, such as your country of residence not being listed as an option, don&#39;t worry! Simply contact our friendly customer support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&#39;ll send you an easy alternative payment link so you can purchase the course without delay.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you &lt;strong&gt;missed your sign in details&lt;/strong&gt;, that’s totally fine;
97 just use the Forgotten Password option &lt;a href=\&quot; https://app.rocketlanguages.com/forgot-password\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to get set up. Or, you can contact our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know what email address you used to make the payment. They’ll be able to reset your password right away so you can access your account and begin your language learning!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,236],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Can I buy each level (beginner, intermediate, advanced) individually?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! We offer &lt;strong&gt;three levels&lt;/strong&gt; each for Rocket Spanish, French, German, Italian, Japanese, Russian, and Mandarin Chinese, all of which can be &lt;strong&gt;purchased separately&lt;/strong&gt; to best suit your learning level!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To find the &lt;strong&gt;purchase page&lt;/strong&gt; for individual levels, just follow these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Visit our pricing page &lt;a href=\&quot;https://www.rocketlanguages.com/pricing\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;2. Choose your target language.&lt;/p&gt;&lt;p&gt;3. Scroll down to the \&quot;Common Ordering Questions\&quot; section and look for the question \&quot;Can I buy the individual levels?\&quot;&lt;/p&gt;&lt;p&gt;4. Click on the question to see the options to purchase level 2 or level 3 for your chosen language. Happy learning!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you’ve already mastered the basics and our &lt;strong&gt;Play the Part&lt;/strong&gt; conversational course better suits your needs, you can also purchase this course individually by following the same instructions.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,98],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Why isn’t the payment page working?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We&#39;re sorry to hear that you&#39;re having trouble. The most likely cause is that our &lt;strong&gt;payment page&lt;/strong&gt; has gone &lt;strong&gt;temporarily offline&lt;/strong&gt;, but don&#39;t worry; it should be back up and running in about 15 minutes.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, if you still can’t place an order after &lt;strong&gt;30 minutes&lt;/strong&gt;, don&#39;t worry; we&#39;ve got your back! Shoot us an email right &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and we&#39;ll provide you with an &lt;strong&gt;alternative payment link &lt;/strong&gt;so you can get started with your course.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Also, if you have a &lt;strong&gt;coupon code&lt;/strong&gt;, no need to worry—we&#39;ll make sure it&#39;s honored. Just give our friendly customer team the details, and they&#39;ll take care of everything!&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,99],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Did my payment go through?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If your order went through &lt;strong&gt;successfully&lt;/strong&gt;, you should have received a friendly &lt;strong&gt;welcome email&lt;/strong&gt; from our team and a &lt;strong&gt;receipt &lt;/strong&gt;in your inbox confirming your purchase. Plus, you should have been prompted to set up an account password, if you don’t already have one, so you can access your course and get started with your learning!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;No receipt or email in sight? Give your spam and junk email folders a quick check to make sure your receipt and welcome email are not waiting for you there.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If there is still &lt;strong&gt;no sign of an email&lt;/strong&gt;, don’t worry; just reach out to our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;and let them know the email address you used for the purchase. They&#39;ll be able to check your account and confirm if the purchase was successful.&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,100],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Did I pay for the course twice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you accidentally clicked the order button twice, no problem! You will have &lt;strong&gt;received multiple receipt emails&lt;/strong&gt;, and the product description will be the same on both receipts.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If this happens to you, just click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and our friendly support team will take care of it! They can double-check the purchases you made and process a &lt;strong&gt;refund &lt;/strong&gt;for any &lt;strong&gt;accidental payments&lt;/strong&gt;.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, if you have taken advantage of our &lt;strong&gt;discounted one-time offers&lt;/strong&gt;
97, you may have received two emails with different receipt numbers. Simply check the product description to determine if the receipt is for another level or if it&#39;s just a case of mistakenly ordering two copies of the same package.&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,220],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Can I give a Rocket Languages course as a gift?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Certainly, gifting someone the ability to learn a new language is a wonderful idea! You can order a &lt;strong&gt;gift voucher &lt;/strong&gt;right &lt;a href=\&quot;https://www.rocketlanguages.com/language-gift-voucher\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Once your purchase is complete, we&#39;ll send you the &lt;strong&gt;gift voucher via email&lt;/strong&gt;. You can then easily forward it to the recipient or print it out if you&#39;d like to give it to them in person.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you intended to purchase a gift voucher, but the course has been added to the account you set up for yourself, no problem! Get in touch with our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and they&#39;ll happily help you convert your purchased course into a gift voucher that you can give to the person you had in mind.&lt;/p&gt;&quot;],&quot;order&quot;:[0,5],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,218],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Where can I redeem my gift voucher?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To&lt;strong&gt; redeem your gift voucher&lt;/strong&gt;, simply head over&lt;strong&gt; &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/redeem\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;. &lt;/strong&gt;Follow the prompts to set up your account and get started with your language learning!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you encounter any trouble along the way, get in touch with our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&lt;/p&gt;&quot;],&quot;order&quot;:[0,6],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,96],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Can I pay from outside the United States?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Yes, absolutely; we have an extensive &lt;strong&gt;user base worldwide&lt;/strong&gt;, so you’re in good company!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you don’t see your &lt;strong&gt;country listed as an option&lt;/strong&gt; when making a &lt;strong&gt;payment&lt;/strong&gt;, or if the &lt;strong&gt;country of your credit card differs&lt;/strong&gt; from where you&#39;re placing the order, don’t worry! Just let us know &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, and our support team will send you an alternative payment link so you can start learning!&lt;/p&gt;&quot;],&quot;order&quot;:[0,7],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,65],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Are my credit card details secure?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Yes! We take &lt;strong&gt;your privacy seriously&lt;/strong&gt;, which is why we use two widely trusted payment processors, &lt;strong&gt;Stripe &lt;/strong&gt;and &lt;strong&gt;Clickbank&lt;/strong&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To ensure an extra layer of protection, we also require the &lt;strong&gt;CVV2 &lt;/strong&gt;or &lt;strong&gt;CVC2 &lt;/strong&gt;validation code for payments made with &lt;strong&gt;Visa &lt;/strong&gt;and &lt;strong&gt;MasterCard &lt;/strong&gt;credit cards. You&#39;ll find this 3-digit code printed on the back of most cards, to the right of the card number. For &lt;strong&gt;American Express&lt;/strong&gt; cards, it&#39;s a 4-digit code on the front, to the right of the card number.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your card has no validation code, no problem! Simply enter \&quot;none\&quot; in the space provided on the payment page. We&#39;ve got you covered!&lt;/p&gt;&quot;],&quot;order&quot;:[0,8],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,97],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Why did my credit card decline?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Our payment processor is equipped with smart &lt;strong&gt;security features&lt;/strong&gt;. If the country of origin of your &lt;strong&gt;credit card&lt;/strong&gt; differs from the country where you&#39;re placing the order, the transaction might get denied as a security measure. We understand this might be a bit of a hassle, but your safety is really important to us!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If this happens to you, reach out &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Our friendly support team can help you out with an &lt;strong&gt;alternative payment link&lt;/strong&gt; or create a &lt;strong&gt;PayPal invoice&lt;/strong&gt; so you can access your course as soon as possible.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,9],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,66],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;I don’t have a credit card. How do I buy the course?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If paying by &lt;strong&gt;credit card&lt;/strong&gt; isn&#39;t the right fit for you, don&#39;t worry—we offer &lt;strong&gt;alternative payment methods&lt;/strong&gt; to ensure that everyone can embark on their language journey with us.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Just head over to our &lt;strong&gt;payment options page&lt;/strong&gt; right &lt;a href=\&quot;https://www.rocketlanguages.com/paymentoptions\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt; &lt;/strong&gt;to explore the variety of choices available!&lt;/p&gt;&quot;],&quot;order&quot;:[0,10],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,67],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Can I pay in my local currency?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;While we&#39;d love to accommodate all currencies, we &lt;strong&gt;only sell &lt;/strong&gt;our courses in &lt;strong&gt;US dollars&lt;/strong&gt;.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If this is causing you difficulties when purchasing the course, get in touch with our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. They’d be happy to chat about &lt;strong&gt;other payment options&lt;/strong&gt; that might work better for you.&lt;/p&gt;&quot;],&quot;order&quot;:[0,11],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,68],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;How do I get a refund?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you&#39;re not completely satisfied with your Rocket Languages course for any reason, don&#39;t worry! You can request a &lt;strong&gt;full refund&lt;/strong&gt; within &lt;strong&gt;60 days&lt;/strong&gt;* of purchase, no questions asked.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To initiate the refund process, simply contact us right &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Our friendly support team will be more than happy to assist you and get your refund processed as soon as possible.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please remember that if you purchased a course with a &lt;strong&gt;payment plan&lt;/strong&gt;, we only allow cancellation of future payments. This means you will &lt;strong&gt;not be refunded&lt;/strong&gt; for payments already made. This policy is in place to prevent abuse of the payment plan, as full access is given from the first payment.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;*&lt;i&gt;Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-d
97ay refund policy.&lt;/i&gt;&lt;/p&gt;&quot;],&quot;order&quot;:[0,12],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,321],&quot;help_section_id&quot;:[0,12],&quot;question&quot;:[0,&quot;Why has my payment plan been canceled?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you miss a payment on your payment plan, don’t worry—it will &lt;strong&gt;automatically retry after one day&lt;/strong&gt;. If you think the missed payment may be due to an expired card, please contact our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt; using the email address connected to your account, and we’ll send you a link to update your card details with our payment processor.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you miss the payment when it retries for a second and third time, your plan will be canceled. &lt;strong&gt;Please be assured you won’t lose the payments you’ve already made.&lt;/strong&gt; Simply reach out to our support team, and we can set up a one-time payment for the remaining balance so you can continue with your course access. Alternatively, if you are eligible under our &lt;a href=\&quot;https://www.rocketlanguages.com/refund-policy\&quot;&gt;refund policy&lt;/a&gt;, we can process a refund instead, and you can begin the plan again.&lt;/p&gt;&quot;],&quot;order&quot;:[0,13],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,14],&quot;name&quot;:[0,&quot;Free trial and email questions&quot;],&quot;order&quot;:[0,4],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,1],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,76],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;Do you have any free language lessons?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! You can sign up for a&lt;strong&gt; free trial &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/#get-started\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;, which will give you a taste of the style of language lessons and the &lt;strong&gt;comprehensive content &lt;/strong&gt;offered by each of our courses.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;You can also visit our &lt;strong&gt;free language learning resources&lt;/strong&gt; &lt;a href=\&quot;https://www.rocketlanguages.com/free-language-resources/\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;if you have specific questions about a language you are learning and would like more information!&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,77],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;How do I access my free trial?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you haven&#39;t done so already, you can start your free trial by &lt;strong&gt;creating an account &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Once your account is set up, you can access it via the &lt;strong&gt;sign in page &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/login\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Just sign in using the details you provided when creating your account.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Forgot your password? No worries! Simply click on the \&quot;Forgot password?\&quot; link, and you&#39;ll be guided through a quick and easy password reset process. We&#39;ve got your back!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you experience any issues signing in, please reach out to our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;. Let them know the email address you used to create your account, and they’ll handle the rest so you can jump into your learning!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,316],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;
97What content will my free trial give me access to?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Great question! During your free trial, you&#39;ll get to explore our &lt;strong&gt;Intro Module&lt;/strong&gt;, which offers a taste of the various lesson types in our course. You&#39;ll also have access to some extra Audio lessons and Language and Culture lessons so you can really get a feel for the course!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you would like to try out our &lt;strong&gt;level 2&lt;/strong&gt;,&lt;strong&gt; level 3&lt;/strong&gt;, or our &lt;strong&gt;Play the Part&lt;/strong&gt; advanced conversational course, simply go to the corresponding level on your dashboard. With the free trial, you&#39;ll be able to access the first Audio lesson and Language and Culture lesson for each level to help you decide if it&#39;s the right difficulty for your current abilities.&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,199],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;What are the Rocket Fuel emails?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Every week, you will receive a Rocket Fuel email from us. These emails will show your&lt;strong&gt; weekly progress&lt;/strong&gt;, add up the &lt;strong&gt;points &lt;/strong&gt;you&#39;ve earned, and give you a &lt;strong&gt;summary &lt;/strong&gt;to help you see what&#39;s next in your language learning and set new goals for the following week.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;This&lt;strong&gt; motivational tool&lt;/strong&gt; aims to remind you of all the great things you&#39;ve achieved without bombarding you with notifications. Plus, you&#39;ll find our carefully chosen \&quot;phrase of the week,\&quot; which offers an interesting addition to your target language vocabulary.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;That said, we understand that life can get busy, and we want to ensure that these emails align with your preferences. If you ever decide to unsubscribe, don&#39;t worry; it will not impact your membership or access to our comprehensive language courses.&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,81],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;How do I unsubscribe?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We understand that preferences can change, and we want to make sure you have full control over your language-learning experience.&lt;/p&gt;&lt;p&gt;&lt;br&gt;To say goodbye to our emails, simply scroll down to the &lt;strong&gt;bottom of any Rocket Fuel or promotional email&lt;/strong&gt; you receive from us. Look for the \&quot;Click here to manage your subscriptions\&quot; or \&quot;Unsubscribe from these emails\&quot; link. Just give it a click, and you&#39;re unsubscribed!&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,80],&quot;help_section_id&quot;:[0,14],&quot;question&quot;:[0,&quot;What is your privacy policy when it comes to my email address?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We value your privacy and want you to feel secure using our platform. Please be assured your &lt;strong&gt;account details&lt;/strong&gt;, including your&lt;strong&gt; email address, are safe&lt;/strong&gt; with us and will never be shared under any circumstances.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For more information about our commitment to your privacy, please click&lt;strong&gt; &lt;/strong&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/privacy-policy\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to view our complete &lt;strong&gt;Privacy Policy&lt;/strong&gt;.&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,29],&quot;name&quot;:[0,&quot;The Rocket Languages app&quot;],&quot;order&quot;
97:[0,5],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,0],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,311],&quot;help_section_id&quot;:[0,29],&quot;question&quot;:[0,&quot;Why do I get an error message when trying to record myself on the app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Addressing the error message you&#39;re getting depends on the &lt;strong&gt;operating system&lt;/strong&gt; your phone is running. Take a look below for the next steps to fix the error message on your device:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Android users:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re using an Android device and encounter an error message while trying to record, check if you have the &lt;strong&gt;Google app installed&lt;/strong&gt;. This app is essential for recording your voice. If it&#39;s not installed, go to your app store and download it.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Next, don&#39;t forget to &lt;strong&gt;enable your microphone&lt;/strong&gt;. When you try to record, your device might ask for microphone access permission. Just tap \&quot;Allow,\&quot; and you&#39;re all set to record!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re still having trouble, double-check your &lt;strong&gt;phone&#39;s permission settings&lt;/strong&gt;. Go to the settings menu, find \&quot;App Permissions,\&quot; and make sure both Rocket Languages and Google have permission to use your microphone. Once they have permission, the recording feature should work smoothly.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Apple users:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re using an Apple device and you encounter an error message that&#39;s stopping you from recording, don&#39;t worry! Just follow these simple steps: Go to your device \&quot;&lt;strong&gt;Settings&lt;/strong&gt;,\&quot; then scroll down to the Rocket Languages app and tap to open it. Make sure that &lt;strong&gt;Rocket has permission&lt;/strong&gt; to access your \&quot;&lt;strong&gt;Microphone&lt;/strong&gt;\&quot; and \&quot;&lt;strong&gt;Speech Recognition&lt;/strong&gt;.\&quot; Once you&#39;ve done that, you should be good to go and able to record your voice freely the next time you use the app!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If the tips above haven’t resolved the recording issue, please try restarting your device and then reach out to our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;for further assistance.&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,211],&quot;help_section_id&quot;:[0,29],&quot;question&quot;:[0,&quot;Do you have an iPhone or iPad app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! Head &lt;a href=\&quot;https://apps.apple.com/us/app/rocket-languages/id597293943\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to visit the &lt;strong&gt;App Store&lt;/strong&gt;, where you’ll find the&lt;strong&gt; Rocket Languages app&lt;/strong&gt; ready to download onto your Apple device.&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your &lt;strong&gt;progress will sync automatically&lt;/strong&gt; so you can continue your learning wherever you are!&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Note that any purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,210],&quot;help_section_id&quot;:[0,29],&quot;question&quot;:[0,&quot;Do you have an Android app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Of course! Head &lt;a href=\&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to visit the &lt;strong&gt;Google Play Store&lt;/strong&gt;, where you’ll find the &lt;strong&gt;Rocket Languages app&lt;/strong&gt; ready to download onto your Android device.&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your &lt;strong&gt;progress will sync automatically&lt;/strong&gt; so you can continue learning wherever you are!&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,208],&quot;help_section_id&quot;:[0,29],&quot;question&quot;:[0,&quot;Are all the features available on the app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;You can access &lt;strong&gt;most of the comprehensive activities and features&lt;/strong&gt; that support you to achieve your language learning goals on the app.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;However, not all features, including the Forum, Rocket Certification Test, and Search function, are available there.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;That said, your progress will sync across the web browser and app versions of Rocket Languages, so you can switch between the two based on your schedule and preferences for language learning.&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,207],&quot;help_section_id&quot;:[0,29],&quot;question&quot;:[0,&quot;Why can&#39;t I log into the app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Having trouble signing in? Don&#39;t worry! First, &lt;strong&gt;double-check your sign in details&lt;/strong&gt; to ensure you&#39;re using the correct email and password.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you can’t remember the password you set, just hit the \&quot;Forgot password?\&quot; link, and we&#39;ll guide you through the process of resetting it.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;As a next step, if that doesn’t work, try &lt;strong&gt;uninstalling the app and then reinstalling it&lt;/strong&gt;. If you&#39;re still facing issues, please don&#39;t hesitate to reach out to our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;!&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,13],&quot;name&quot;:[0,&quot;System and browser requirements&quot;],&quot;order&quot;:[0,6],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,0],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,93],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;What are the computer system requirements?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Great question! We support the current and previous major releases of &lt;strong&gt;Chrome, Firefox, Edge, and Safari &lt;/strong&gt;for desktop computers on an ongoing basis.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For the &lt;strong&gt;best experience&lt;/strong&gt; with your course, we recommend using the latest version of the &lt;strong&gt;Chrome browser&lt;/strong&gt;. This will give you voice recognition playback capabilities, meaning that you will not only get a pronunciation rating but will also be able to play back your recording and see exactly where you went wrong.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re using &lt;strong&gt;Firefox&lt;/strong&gt;, &lt;strong&gt;Edge&lt;/strong&gt;, or &lt;strong&gt;Brave&lt;/strong&gt;,&lt;strong&gt; &lt;/strong&gt;you can also take advantage of the voice recognition feature, Rocket Record. However, voice recognition support may vary from language to language.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you&#39;re using a different browser, no problem—you&#39;ll still be able to play the tutor&#39;s audio and access all our comprehensive lessons!&lt;/p&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,70],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;Can I use the course on my iPad, iPhone, smartphone, or tablet?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! &lt;strong&gt;Apple&lt;/strong&gt; users can easily access our comprehensive language courses via our app on the app store b
97y clicking &lt;a href=\&quot;https://apps.apple.com/us/app/rocket-languages/id597293943\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Android &lt;/strong&gt;users: click right &lt;a href=\&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to make your way to the Play Store, and download our app to make a start on your courses.&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,314],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;I am using an Amazon tablet; why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We completely understand that you&#39;re keen to use Rocket Languages to record your voice on your Amazon tablet. However, while you can still access many other features, we&#39;re sorry to say that our &lt;strong&gt;voice recognition feature, Rocket Record, is not currently available &lt;/strong&gt;on these devices.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;But don&#39;t worry! You can log in to your Rocket Languages account from multiple devices, and any progress you make will be synced across all of them.&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,227],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;Which browser should I use?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We recommend using either &lt;strong&gt;Chrome &lt;/strong&gt;or &lt;strong&gt;Safari&lt;/strong&gt;. These browsers are fully equipped to handle our voice recognition feature, Rocket Record!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Firefox&lt;/strong&gt;, &lt;strong&gt;Microsoft Edge&lt;/strong&gt;, and &lt;strong&gt;Brave&lt;/strong&gt; will also support Rocket Record, but results may differ depending on the language you are learning.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Those using any other browser will still be able to listen to our lessons, but the recording feature will be unavailable. Don&#39;t worry, though! Our courses are filled with interactive and engaging content to help you master that new language!&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,306],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;I am using Chrome; why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To record your voice using Rocket Record in the Google Chrome browser, make sure to grant the correct permissions for the voice recognition feature. Here&#39;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Open Chrome settings: &lt;/strong&gt;Click the three dots in the top right corner of Chrome, then select \&quot;Settings.\&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Navigate to Site Settings: &lt;/strong&gt;Go to \&quot;Privacy and security,\&quot; then \&quot;Site settings.\&quot; Select \&quot;Microphone.\&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;4. Allow Rocket to use your microphone: &lt;/strong&gt;Under \&quot;Not allowed to use your microphone,\&quot; find Rocket Languages and change the permission to \&quot;Allow.\&quot;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If that doesn’t address the issue, here’s the next step:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Update Chrome to the latest version: &lt;/strong&gt;You can do this by heading to the three-dot menu in the top-right corner, clicking \&quot;Help,\&quot; and selecting \&quot;About Google Chrome.\&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you&#39;re still having trouble, our &lt;strong&gt;support team&lt;/strong&gt; is here to help. Click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out to us with any concerns, and we&#39;ll be more than happy to assist you in getting the voice recognition feature, Rocket Record, back in action. In the meantime, click &lt;a href=\&quot;https://www.rocketlanguages.com/help/#226\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to access some more information about possible recording and voice recognition issues.&lt;/p&gt;&quot;],&quot;order&quot;:[0,25],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,307],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;I am using Safari; why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To record your voice using Rocket Record in the Safari browser, make sure to grant the correct permissions for the voice recognition feature. Here&#39;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2️. Allow Rocket Record: &lt;/strong&gt;Click that red microphone icon in the URL/address bar, and your browser will ask if you want to allow app.rocketlanguages.com to access your microphone. Just click \&quot;Allow,\&quot; and you&#39;re good to go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;3. Allow future recording: &lt;/strong&gt;In the drop-down menu, go ahead and select \&quot;Always Allow...\&quot; for future recording sessions. That way, you won&#39;t have to deal with any pop-ups again.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Just a quick heads-up: &lt;strong&gt;older versions&lt;/strong&gt; of Safari may &lt;strong&gt;not fully support voice recognition&lt;/strong&gt;. So, if you are on an older version or are experiencing any other kind of trouble, our team is here to lend a helping hand. Click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out to us anytime, and we&#39;ll gladly assist you in getting your voice recognition up and running. In the meantime, click &lt;a href=\&quot;https://www.rocketlanguages.com/help/#226\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;for more information about recording issues.&lt;/p&gt;&quot;],&quot;order&quot;:[0,26],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,308],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;I am using Firefox; why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To record your voice using Rocket Record in the Firefox browser, make sure to grant the correct permissions for the voice recognition feature. Here&#39;s how:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Locate the permission icon:&lt;/strong&gt; When you visit a website that requires camera or microphone access, a camera or microphone icon 
97will appear in the address bar (left side). Click on this icon to open the permission settings.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Adjust permissions:&lt;/strong&gt; If the website is blocked, you will see a \&quot;Blocked Temporarily\&quot; or similar message. Click the icon and change the permission to \&quot;Allow\&quot; for the camera and/or microphone. You may also need to reload the page for the changes to take effect.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your permissions are correct and you are still having trouble recording, it is possible that the &lt;strong&gt;language you are learning is not fully supported by Firefox.&lt;/strong&gt; If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Firefox will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Rocket Languages App: &lt;/strong&gt;Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or Android Play Store, so you&#39;ve got all the flexibility to learn on the go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;2️. Chrome or Safari: &lt;/strong&gt;These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Our &lt;strong&gt;support team&lt;/strong&gt; is here for you every step of the way, so if you run into any roadblocks, click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out, and we&#39;ll be more than happy to assist you.&lt;/p&gt;&quot;],&quot;order&quot;:[0,27],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,309],&quot;help_section_id&quot;:[0,13],&quot;question&quot;:[0,&quot;I am using Edge; why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To record your voice using Rocket Record in the Edge browser, make sure to grant the correct permissions for the voice recognition feature. Here&#39;s how:&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Check setup: &lt;/strong&gt;Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2. Open Edge settings: &lt;/strong&gt;Click the three dots (Settings and more) in the top right corner and select \&quot;Settings.\&quot;&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;3. Navigate to site permissions:&lt;/strong&gt; Go to \&quot;Cookies and site permissions\&quot; and then select \&quot;Microphone.\&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;4. Manage microphone access: &lt;/strong&gt;Here, you&#39;ll see a list of websites and their current permission settings. You can change the microphone access for each site individually by selecting \&quot;Allow,\&quot; \&quot;Block,\&quot; or \&quot;Ask (default).\&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;
97If your permissions are correct and you are still having trouble recording, it is possible that the &lt;strong&gt;language you are learning is not fully supported by Edge.&lt;/strong&gt; If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Edge will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1️. Rocket Languages App: &lt;/strong&gt;Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or the Android Play Store, so you&#39;ve got all the flexibility to learn on the go!&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;2️. Chrome or Safari: &lt;/strong&gt;These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.&lt;/p&gt;&lt;p&gt;&lt;br&gt;Remember, our team is here to support you, so if you encounter any challenges or have questions, don&#39;t hesitate to click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to reach out.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,28],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}]]]}],[0,{&quot;id&quot;:[0,40],&quot;name&quot;:[0,&quot;Course functionality questions&quot;],&quot;order&quot;:[0,7],&quot;lang&quot;:[0,&quot;en&quot;],&quot;category&quot;:[0,&quot;members&quot;],&quot;hide_for_libraries&quot;:[0,0],&quot;questions&quot;:[1,[[0,{&quot;id&quot;:[0,318],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Why can&#39;t I use the Role Playing activity?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you&#39;re having trouble using the Role Playing activity, don&#39;t worry. This is most likely happening because the &lt;strong&gt;browser you are using to access Rocket doesn&#39;t fully support it.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;All you need to do is switch to a fully supported browser. Both&lt;strong&gt; Google Chrome and Safari will provide you with full capabilities for the Role Playing feature.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you are not comfortable switching your browser, try these other options:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Use the Role Playing activity without the videos. To do this, click on the settings cog at the top right corner of the Role Playing activity and ensure that &lt;strong&gt;“Audio only mode”&lt;/strong&gt; is selected.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;figure class=\&quot;image image_resized\&quot; style=\&quot;width:61.42%;\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-681a72cb9b192.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Download the Rocket Languages app on your mobile device and use the Role Playing activity there. The iOS app can be downloaded&amp;nbsp;&lt;a href=\&quot;https://apps.apple.com/us/app/rocket-languages/id597293943\&quot;&gt;&lt;strong&gt;HERE,&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;and the Android one&amp;nbsp;can be downloaded&lt;strong&gt; &lt;/strong&gt;&lt;a href=\&quot;https://play.google.com/store/apps/details?id=com.rocketlanguages.app\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/li&gt;&lt;/ul&gt;&quot;],&quot;order&quot;:[0,0],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,234],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;What are hotkeys, and how do I use them?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Hotkeys are &lt;strong&gt;convenient keyboard shortcuts&lt;/strong&gt; that simplify navigation. They are a key part of the &lt;strong&gt;
97reinforcement activities&lt;/strong&gt; you’ll come across; here are the hotkeys you can use there and what they do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Hotkeys to use in the Flashcards:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Enter:&lt;/strong&gt; Flip the card and reveal the answer.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1:&lt;/strong&gt; Rate as \&quot;Easy.\&quot; Use this for all those words you immediately remember and don’t need to continue studying for now.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2: &lt;/strong&gt;Rate as \&quot;Hard.\&quot; Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;Hotkeys to use in the other reinforcement activities:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;P:&lt;/strong&gt; Play tutor audio. Use this to hear the tutor&#39;s audio.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;R: &lt;/strong&gt;Record yourself. Use this as a shortcut to start recording yourself.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;1:&lt;/strong&gt; Rate as \&quot;Easy.\&quot; Use this for all those words you immediately remember and don’t need to continue studying for now.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;2: &lt;/strong&gt;Rate as \&quot;Hard.\&quot; Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Enter:&lt;/strong&gt; Unveil the phrase and check your answer.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Don&#39;t forget that these hotkeys work in the Module Certification Tests and the Benchmark test, too (available on desktop only), so feel free to use them as you move through these activities!&lt;/p&gt;&quot;],&quot;order&quot;:[0,1],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,319],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;What do the different color ratings of the activity icons mean?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;As you move through the course, you&#39;ll notice that &lt;strong&gt;the activity icons change colors in alignment with your progress&lt;/strong&gt;. But how does this work, and what do the various colors mean to you?&lt;/p&gt;&lt;p&gt;&lt;br&gt;1. When the activity &lt;strong&gt;has not yet been started&lt;/strong&gt;, the icon will be &lt;strong&gt;greyed out&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874327f4b60d.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&lt;br&gt;2. When the activity is &lt;strong&gt;in progress, meaning it has been started but not completed&lt;/strong&gt;, the icon will be &lt;strong&gt;blue&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874306e151d7.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;3. As you go through the activities, you&#39;ll have the option to select \&quot;Easy,\&quot; \&quot;Good,\&quot; or \&quot;Hard.\&quot; Selecting either \&quot;Good\&quot; or \&quot;Hard\&quot; will add the phrase to a list at the end for you to repeat.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;When you have &lt;strong&gt;one or more&lt;/strong&gt; &lt;strong&gt;phrases marked as \&quot;Good\&quot; or \&quot;Hard,\&quot;&lt;/strong&gt; the icon you see in your dashboard will be &lt;strong&gt;yellow&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-68742fc900640.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;4. When &lt;strong&gt;all the phrases in the activity are marked \&quot;Easy,\&quot; &lt;/strong&gt;the icon in your dashboard will be &lt;strong&gt;green&lt;/strong&gt;:&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874319c48d2b.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Note, you do &lt;strong&gt;not need to have all the phrases marked as \&quot;Easy\&quot; (green) before moving on to the next lesson&lt;/strong&gt;;
97 the activities are simply a guide to help you reinforce your learning.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,2],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,323],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How can I reset my course progress?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;The only way to request a full progress reset is to contact our support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please note, if you have multiple courses in your account (for example, Rocket Spanish Level 1 and Rocket Japanese Levels 1–3), a full reset will affect &lt;strong&gt;all&lt;/strong&gt; courses. If you only want to reset a single course, please reach out to our support team to discuss alternative options.&lt;/p&gt;&quot;],&quot;order&quot;:[0,3],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,1],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,216],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do I use the Role Playing activity?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Our &lt;strong&gt;Role Playing &lt;/strong&gt;activity is designed to immerse you in real-life conversations. It will put your knowledge to the test and give you a chance to practice your language skills.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;To use the Role Playing activities, just follow these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Locate the Role Playing activity in the lesson. You can usually find them &lt;strong&gt;below the audio section&lt;/strong&gt; in the Audio lessons or by clicking on “Role Playing” in the left-hand side navigation bar (desktop only).&lt;/p&gt;&lt;p&gt;2. Click on &lt;strong&gt;\&quot;Play Conversation\&quot; &lt;/strong&gt;to watch the conversation and get familiar with it.&lt;/p&gt;&lt;p&gt;3. Choose the character you&#39;d like to play as and click on their avatar.&lt;/p&gt;&lt;p&gt;4. You&#39;ll be counted in and prompted to &lt;strong&gt;speak when it&#39;s your turn&lt;/strong&gt; in the conversation.&lt;/p&gt;&lt;p&gt;5. Once you&#39;re done, you&#39;ll receive a &lt;strong&gt;voice recognition rating&lt;/strong&gt; to see how well you did. Have fun!&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you have any issues with the Role Playing activity, you can reach out to our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,4],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,225],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Why can’t I record my voice?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;First, double-check that your &lt;strong&gt;microphone is correctly plugged in &lt;/strong&gt;and ready to go! It should be the one your computer is using for recording. If everything looks good, click on the &lt;strong&gt;browser &lt;/strong&gt;you&#39;re using to access Rocket from the list below, and it will take you to the specific voice recognition instructions for that browser:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/help#306\&quot;&gt;&lt;strong&gt;Chrome&lt;/strong&gt;&amp;nbsp;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/help#307\&quot;&gt;&lt;strong&gt;Safari&lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/help#308\&quot;&gt;&lt;strong&gt;Firefox&amp;nbsp;&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/help#309\&quot;&gt;&lt;strong&gt;Edge&amp;nbsp;&lt;/strong&gt;&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If your browser is not on the list, no problem at all! Our friendly customer support team is ready to help. Just click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to send them a message!&lt;/p&gt;&quot;],&quot;order&quot;
97:[0,5],&quot;star&quot;:[0,1],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,231],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do the tests and activities work?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;One of the key difficulties of language learning is how to remember the content you’ve covered so you can draw on it when you’re using your target language.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;With this in mind, our courses offer a variety of tests, organized into three key sections:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Reinforcement Activities&lt;/strong&gt;: Located at the bottom of each lesson, these activities help you recap all the content covered through varied writing, listening, and speaking exercises. Each activity comes with helpful instructions, which you can access by clicking the small “i” (info) symbols.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Benchmark Test&lt;/strong&gt;: Found in the bottom left of your dashboard, this test allows you to measure your current progress. You can return to it periodically as you advance through the course to track your improvement.&lt;br&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Rocket Certification Tests&lt;/strong&gt;: Located in the Tools section, these comprehensive tests assess everything covered in each Module of the course. Please note that this feature is not available on the Rocket Languages app.&lt;/li&gt;&lt;/ul&gt;&quot;],&quot;order&quot;:[0,6],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,226],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Why do I keep getting bad or inconsistent voice recognition ratings?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;While you should expect to make&lt;strong&gt; pronunciation mistakes &lt;/strong&gt;in the beginning, there could be something wrong with the voice recognition software if you’re constantly marked wrong. If this is the case, here are a few first steps you can take to ensure it is as accurate as possible:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Use a &lt;strong&gt;good headset&lt;/strong&gt;, as this increases the chances of picking up your voice accurately.&lt;/li&gt;&lt;li&gt;Alter the &lt;strong&gt;position &lt;/strong&gt;of your &lt;strong&gt;microphone&lt;/strong&gt;; place it near your chin and not too close to your mouth. That way, your pronunciation won&#39;t be interrupted by your breathing.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Record yourself in a &lt;strong&gt;quiet environment&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Make sure your &lt;strong&gt;browser &lt;/strong&gt;is meeting the voice recognition requirements by clicking &lt;a href=\&quot;https://www.rocketlanguages.com/help#225\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Check that you have a fast and &lt;strong&gt;stable internet connection&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;If you’re still having trouble, our support team can help you out; just contact them &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&lt;/p&gt;&quot;],&quot;order&quot;:[0,7],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,310],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do I slow down the audio playback speed?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;You can control the playback speed for the full audio lessons by using the &lt;strong&gt;playback speed icon (1x)&lt;/strong&gt; located on the right-hand side of the audio player. You have the option to choose your preferred speed, whether it&#39;s the default normal speed (1x), a slightly faster pace &lt;strong&gt;(1.25x or 1.5x)&lt;/strong&gt;, or even a more relaxed tempo &lt;strong&gt;(0.5x and 0.75x)&lt;/strong&gt;. Feel free to adjust the speed to your liking to make learning easier!&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff2589d21dc.png\&quot;&gt;&lt;/figure&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;For the&lt;strong&gt; remaining audio in the course&lt;/strong&gt;, go to your settings, which can be found in the top right-hand corner of your members&#39; area. There, you&#39;ll see the &lt;strong&gt;\&quot;Tutor Audio Speed\&quot;&lt;/strong&gt; option. To accommodate your language-learning preferences, you can select to listen to the audio at a slower speed of &lt;strong&gt;0.5x &lt;/strong&gt;or &lt;strong&gt;0.75x &lt;/strong&gt;or stick to the &lt;strong&gt;normal &lt;/strong&gt;speed.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;figure class=\&quot;image\&quot;&gt;&lt;img src=\&quot;https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff25c656459.png\&quot;&gt;&lt;/figure&gt;&quot;],&quot;order&quot;:[0,8],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,229],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Why is Rocket Record (voice recognition) cutting my recording off early?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you&#39;re finding that you&#39;re getting &lt;strong&gt;cut off before you can finish your sentence&lt;/strong&gt; while using the voice recognition feature, Rocket Record, here are a few steps you can take to help fix the issue:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. &lt;strong&gt;Keep your speech consistent:&lt;/strong&gt; Try to maintain a smooth flow while speaking, without prolonged pauses between words.&amp;nbsp;&lt;/p&gt;&lt;p&gt;2. &lt;strong&gt;Practice makes perfect: &lt;/strong&gt;Before hitting that record button, take a moment to practice the phrase a few times. Familiarize yourself with the words and their pronunciation so you’re not caught off guard.&lt;/p&gt;&lt;p&gt;3. &lt;strong&gt;Check your microphone:&lt;/strong&gt; Ensure you&#39;ve selected the right microphone for recording and if you can use a headset, as it provides better audio quality and improves the accuracy of the voice recognition process!&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;If you still find yourself running into issues, reach out to our friendly support team &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt;&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,9],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,320],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How is AI used in our courses?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;We use AI to enhance certain aspects of the course experience, but&lt;strong&gt; not to assess content accuracy&lt;/strong&gt;. All learning materials are written, reviewed, and refined by native and fluent speakers to ensure they are both correct and natural.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;AI is part of our &lt;strong&gt;voice recognition feature&lt;/strong&gt;, supporting your speaking practice through predictive and generative technologies.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;It also assists our team during the content creation process; for example, by helping generate ideas or ensuring consistency in tone. However, final decisions about content are always made by language experts.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Currently, we do not offer a feature that allows free-form chatting with an AI model.&lt;/p&gt;&quot;],&quot;order&quot;:[0,10],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,214],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Can I increase the font size?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To boost the &lt;strong&gt;font size&lt;/strong&gt; on your course content, you can&lt;strong&gt; zoom in on your screen&lt;/strong&gt; using these steps:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. On most common browsers, such as Chrome, Firefox, Edge, and Safari, hold down the &lt;strong&gt;Control key &lt;/strong&gt;(or Command on a Mac) on your keyboard and press the &lt;strong&gt;+ &lt;/strong&gt;(plus) button to zoom in.&lt;/p&gt;&lt;p&gt;2. To zoom out, just hold down the &lt;strong&gt;Control key&lt;/strong&gt; (or Command on a Mac) and press the&lt;strong&gt; -&lt;/strong&gt; (minus) button.&lt;/p&gt;&lt;p&gt;3. To return to the original size, hold down the &lt;strong&gt;Control key &lt;/strong&gt;(or Command on a Mac) and press the number &lt;strong&gt;0&lt;/strong&gt;.&lt;/p&gt;&lt;p&gt;&lt;br&gt;Alternatively, Chrome users can click &lt;a href=\&quot;https://chrome.google.com/webstore/search/ChromeVox?hl=en\&quot;&gt;&lt;strong&gt;HERE &lt;/strong&gt;&lt;/a&gt;to utilize the ChromeVox extension. It&#39;s a free screen reader that speaks the words on your screen aloud if this better suits your learning needs!&lt;/p&gt;&quot;],&quot;order&quot;:[0,11],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,317],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;What is the Play the Part course?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;At Rocket, we are all about giving learners an opportunity to practice speaking their target language in a relaxed and enjoyable environment. Our &lt;strong&gt;Play the Part&lt;/strong&gt; courses capture this, with lessons that&lt;strong&gt; offer solely Role Playing activities and cultural background &lt;/strong&gt;so you can get a feel for how the language is actually spoken.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;
97These courses are perfect for those who have some experience with their target language, and you can even try them out for free during our trial.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;a href=\&quot;https://www.rocketlanguages.com/spanish/rocket-spanish-play-the-part\&quot;&gt;Spanish&lt;/a&gt;, &lt;a href=\&quot;https://www.rocketlanguages.com/french/rocket-french-play-the-part\&quot;&gt;French&lt;/a&gt;, &lt;a href=\&quot;https://www.rocketlanguages.com/italian/rocket-italian-play-the-part\&quot;&gt;Italian&lt;/a&gt;, &lt;a href=\&quot;https://www.rocketlanguages.com/japanese/rocket-japanese-play-the-part\&quot;&gt;Japanese&lt;/a&gt;, &lt;a href=\&quot;https://www.rocketlanguages.com/german/rocket-german-play-the-part\&quot;&gt;German&lt;/a&gt;, &lt;a href=\&quot;https://www.rocketlanguages.com/chinese/rocket-chinese-play-the-part\&quot;&gt;Chinese&lt;/a&gt;, and &lt;a href=\&quot;https://www.rocketlanguages.com/korean/rocket-korean-play-the-part\&quot;&gt;Korean&lt;/a&gt; are the courses currently offering Play the Part.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,12],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,85],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;I think there is an error in my course materials&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;If you come across anything that seems amiss, please don&#39;t hesitate to &lt;strong&gt;reach out to us right away&lt;/strong&gt;! Your feedback is important to us, and we want to resolve any issues as soon as possible. Just reach out to us &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;with the lesson number and the specific phrase that needs attention. This will allow our team to investigate promptly and make any needed corrections.&lt;/p&gt;&quot;],&quot;order&quot;:[0,13],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,71],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Why can’t I see foreign characters/scripts?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Although most browsers should &lt;strong&gt;automatically display non-Latin scripts&lt;/strong&gt; correctly, there are occasional exceptions, particularly with &lt;strong&gt;Internet Explorer&lt;/strong&gt;. If you encounter this issue, you may see small boxes or strange symbols instead of characters in our Rocket Chinese, Korean, Japanese, Hindi, or Arabic courses. Here&#39;s what to do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. Head to the \&quot;Page\&quot; option in your toolbar.&lt;/p&gt;&lt;p&gt;2. Under \&quot;Encoding,\&quot; make sure it&#39;s set to the formula: \&quot;Unicode (UTF-8).\&quot;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br&gt;If you ever encounter any other questions or need further assistance with this issue, click &lt;a href=\&quot;https://www.rocketlanguages.com/contact\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to contact our friendly support team.&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,14],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,74],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do I download the Audio lessons on the app?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;To &lt;strong&gt;download &lt;/strong&gt;your &lt;strong&gt;Audio lessons&lt;/strong&gt; on the &lt;strong&gt;Rocket Languages app&lt;/strong&gt; and continue your language learning offline, just follow these instructions:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;1. &lt;strong&gt;Open the in-app playlist&lt;/strong&gt;: Tap the second icon from the left on the toolbar at the bottom of your app’s homepage.&lt;/p&gt;&lt;p&gt;2. &lt;strong&gt;Download a lesson&lt;/strong&gt;: Tap the download icon on the right side of any Audio lesson you’d like to download. The download will start automatically.&lt;/p&gt;&lt;p&gt;3. &lt;strong&gt;Access your downloads&lt;/strong&gt;: Switch to the &lt;strong&gt;“My Downloads”&lt;/strong&gt; section of the playlist. This section is available both online and offline, so you can continue your language learning on the go.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Please remember that our course content is available for download solely for your personal and private use so you can learn at your own pace. Click &lt;a href=\&quot;https://www.rocketlanguages.com/terms\&quot;&gt;&lt;strong&gt;HERE&lt;/strong&gt; &lt;/a&gt;to access our Terms of Use for more information.&lt;/p&gt;&quot;],&quot;order&quot;:[0,15],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,303],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do I download/print the written text in the lessons?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;How to download the written text in a lesson &lt;strong&gt;depends on the browser&lt;/strong&gt; you’re using; here’s what to do:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If you&#39;re using &lt;strong&gt;Chrome&lt;/strong&gt;
97, right-click anywhere in the lesson, or hit Ctrl-P (Windows) / Command-P (Mac) and choose \&quot;Print\&quot; from the menu that pops up. Then you will be given the option to Save as a PDF, or print the page.&amp;nbsp;&lt;/li&gt;&lt;li&gt;For our &lt;strong&gt;Firefox&lt;/strong&gt; users, click on the menu in the top right-hand corner of the page (look for those three horizontal lines) and select \&quot;Print\&quot; from the drop-down list.&amp;nbsp;&amp;nbsp;&lt;/li&gt;&lt;li&gt;If you’re on &lt;strong&gt;Edge&lt;/strong&gt;, you have a couple of options: you can right-click anywhere in the lesson and select \&quot;Print,\&quot; or use the shortcut Ctrl-P (Windows) / Command-P (Mac) to access the print menu. Alternatively, you can click \&quot;Settings and More\&quot; from the top of the page and choose \&quot;Print.\&quot;&lt;/li&gt;&lt;/ul&gt;&quot;],&quot;order&quot;:[0,16],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,215],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How do the badges work?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;As you progress through our comprehensive course, you will &lt;strong&gt;earn points&lt;/strong&gt;. Accumulated points will &lt;strong&gt;unlock badges&lt;/strong&gt;, starting with &lt;strong&gt;\&quot;Novice.\&quot;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Here’s a list of badges so you know where you are:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;0 points: \&quot;Novice\&quot;&lt;/p&gt;&lt;p&gt;500 points: \&quot;Learner\&quot;&lt;/p&gt;&lt;p&gt;1,000 points: \&quot;Apprentice\&quot;&lt;/p&gt;&lt;p&gt;1,500 points: \&quot;Explorer\&quot;&lt;/p&gt;&lt;p&gt;2,000 points: \&quot;Voyager\&quot;&lt;/p&gt;&lt;p&gt;2,750 points: \&quot;Artisan\&quot;&lt;/p&gt;&lt;p&gt;3,500 points: \&quot;Leader\&quot;&lt;/p&gt;&lt;p&gt;5,000 points: \&quot;Specialist\&quot;&lt;/p&gt;&lt;p&gt;7,500 points: \&quot;Guru\&quot;&lt;/p&gt;&lt;p&gt;10,000 points: \&quot;Certified\&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;After achieving the \&quot;Certified\&quot; rank, you&#39;ll begin &lt;strong&gt;earning stars&lt;/strong&gt;; you&#39;ll get a new one with every 10,000 points gained:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;12,500 points: \&quot;Green Star Master\&quot;&lt;/p&gt;&lt;p&gt;22,500 points: \&quot;Blue Star Master\&quot;&lt;/p&gt;&lt;p&gt;32,500 points: \&quot;Red Star Master\&quot;&lt;/p&gt;&lt;p&gt;42,500 points: \&quot;Silver Star Master\&quot;&lt;/p&gt;&lt;p&gt;64,000 points: \&quot;Gold Star Master\&quot;&lt;/p&gt;&lt;p&gt;150,000 points: \&quot;Platinum Star Master\&quot;&lt;/p&gt;&lt;p&gt;200,000 points: \&quot;Black Star Master\&quot;&lt;/p&gt;&lt;p&gt;250,000 points \&quot;Green Star Hero\&quot;&lt;/p&gt;&lt;p&gt;300,000 points: \&quot;Blue Star Hero\&quot;&lt;/p&gt;&lt;p&gt;350,000 points: \&quot;Red Star Hero\&quot;&lt;/p&gt;&lt;p&gt;400,000 points: \&quot;Silver Star Hero\&quot;&lt;/p&gt;&lt;p&gt;450,000 points: \&quot;Gold Star Hero\&quot;&lt;/p&gt;&lt;p&gt;500,000 points: \&quot;Platinum Star Hero\&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;And for those dedicated learners who achieve over &lt;strong&gt;550,000 points&lt;/strong&gt;, the title awaits: &lt;strong&gt;\&quot;Black Star Hero.\&quot;&lt;/strong&gt; We can’t wait to see where your language learning takes you!&lt;/p&gt;&quot;],&quot;order&quot;:[0,17],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,235],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;How  do I earn points?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;There are many opportunities to &lt;strong&gt;earn points&lt;/strong&gt; simply by &lt;strong&gt;using the course&lt;/strong&gt;; however, these points are weighted to match the effort you put into the activity you complete. Here are the different ways you can earn them:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Play audio using our voice recognition feature, Rocket Record, and 
97you&#39;ll earn &lt;strong&gt;1 point&lt;/strong&gt; for each phrase. Take it up a notch by recording yourself using Rocket Record, and you&#39;ll earn &lt;strong&gt;3 points &lt;/strong&gt;per phrase recorded.&lt;/li&gt;&lt;li&gt;Immerse yourself in the Audio Lessons and claim &lt;strong&gt;5 points&lt;/strong&gt; for every 2 minutes of audio you play. Or, in our Rocket Sign Language course, you can earn 2 points per video viewed.&lt;/li&gt;&lt;li&gt;Conquer reinforcement activities and earn a satisfying &lt;strong&gt;25 points&lt;/strong&gt; for each completed activity.&lt;/li&gt;&lt;li&gt;Challenge yourself with quizzes and score &lt;strong&gt;20 points&lt;/strong&gt; per Quiz answered correctly.&lt;/li&gt;&lt;li&gt;Engage in the excitement of Role Playing and earn &lt;strong&gt;25 points&lt;/strong&gt; each time you complete this interactive activity.&lt;/li&gt;&lt;li&gt;Tackle full lessons and gain an impressive &lt;strong&gt;100 points&lt;/strong&gt; for each one completed.&lt;/li&gt;&lt;li&gt;Embrace the challenge of the Benchmark test and gain &lt;strong&gt;50 points&lt;/strong&gt; for each attempt made per day.&lt;/li&gt;&lt;li&gt;Be an active member of our vibrant community! Earn &lt;strong&gt;100 points&lt;/strong&gt; for answering questions or commenting in the Forum and another &lt;strong&gt;100 points&lt;/strong&gt; for asking a question.&lt;/li&gt;&lt;li&gt;Share your valuable course experience with us through a review and earn a whopping &lt;strong&gt;500 points&lt;/strong&gt;!&lt;/li&gt;&lt;/ul&gt;&quot;],&quot;order&quot;:[0,18],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}],[0,{&quot;id&quot;:[0,304],&quot;help_section_id&quot;:[0,40],&quot;question&quot;:[0,&quot;Can I hide the romanization/pinyin/kana/rōmaji from my course?&quot;],&quot;answer&quot;:[0,&quot;&lt;p&gt;Absolutely! If you want to focus solely on the script and immerse yourself in the language, you can easily hide the romanization, pinyin, kana, or rōmaji. Head to &lt;strong&gt;Settings&lt;/strong&gt; in your account, and you&#39;ll find a &lt;strong&gt;toggle that lets you show or hide these features &lt;/strong&gt;at your convenience.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&quot;],&quot;order&quot;:[0,19],&quot;star&quot;:[0,0],&quot;hide_for_libraries&quot;:[0,0],&quot;hide_on_www&quot;:[0,0]}]]]}]]]}" ssr client="load" opts="{&quot;name&quot;:&quot;Content&quot;,&quot;value&quot;:true}" await-children><div class="space-y-12"><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2>Search</h2></div><div class="border-missilestroke flex max-w-lg items-center gap-2 rounded-2xl border-2 px-4 focus-within:border-blue-300"><svg width="1.5em" height="1.5em" viewBox="0 0 24 24" stroke-width="2" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-5" aria-hidden="true"><path d="M17 17L21 21" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path><path d="M3 11C3 15.4183 6.58172 19 11 19C13.213 19 15.2161 18.1015 16.6644 16.6493C18.1077 15.2022 19 13.2053 19 11C19 6.58172 15.4183 3 11 3C6.58172 3 3 6.58172 3 11Z" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg><input type="text" placeholder="Search" class="text-missilegray w-full rounded-2xl px-2 py-3 leading-5 outline-none dark:text-gray-300" value=""/><button title="Clear search"><span class="sr-only">Clear Search</span><svg width="1.5em" height="1.5em" stroke-width="1.5" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-5"><path d="M6.75827 17.2426L12.0009 12M17.2435 6.75736L12.0009 12M12.0009 12L6.75827 6.75736M12.0009 12L17.2435 17.2426" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2>FAQ Topics</h2></div><div class="space-y-2"><div><a href="#Courses and pricing questions" class="text-xl text-blue-600 hover:underline">Courses and pricing questions</a></div><div><a href="#Sign In and account questions" class="text-xl text-blue-600 hover:underline">Sign In and account questions</a></div><div><a href="#Payment and gift voucher questions" class="text-xl text-blue-600 hover:underline">Payment and gift voucher questions</a></div><div><a href="#Free trial and email questions" class="text-xl text-blue-600 hover:underline">Free trial and email questions</a></div><div><a href="#The Rocket Languages app" class="text-xl text-blue-600 hover:underline">The Rocket Languages app</a></div><div><a href="#System and browser requirements" class="text-xl text-blue-600 hover:underline">System and browser requirements</a></div><div><a href="#Course functionality questions" class="text-xl text-blue-600 hover:underline">Course functionality questions</a></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="Courses and pricing questions">Courses and pricing questions</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="57"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I try a course before buying it?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Of course! At Rocket, we know that choosing the right language-learning resource is critical to success, so we offer you the chance to try out all levels of our courses—no strings attached! You can sign up for your <strong>free trial </strong><a href="https://www.rocketlanguages.com/"><strong>HERE</strong></a><strong>.&nbsp;</strong></p><p>We’re confident you’ll get a lot out of our courses, which is why we offer a <strong>60-day* money-back guarantee. </strong>If you decide to make a purchase and later change your mind, no problem at all! Simply contact us<strong> </strong><a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and we'll grant you a full refund—no questions asked!</p><p><i>Note: Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-d
97ay refund policy.</i></p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="196"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have a discount for businesses?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Certainly! We have collaborated with numerous businesses, enabling their employees to expand their expertise internationally or better serve their client base through language.&nbsp;</p><p>Click <a href="https://www.rocketlanguages.com/business"><strong>HERE </strong></a>to learn how Rocket can fulfill your specific needs, receive a <strong>personalized quote</strong>, and get a <strong>course demo</strong> from one of our passionate team members. We’re excited to work with you!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="53"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What languages can I learn with Rocket?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Here at Rocket, we offer a diverse selection of fourteen languages!</p><p>If your passion for language lies in <strong>Spanish, French, German, Italian, Japanese, Russian,</strong> or <strong>Mandarin Chinese</strong>, we’ve got you covered! We offer 3 levels for each of these languages. and our Play the Part course, specifically for advanced conversations.&nbsp;</p><p>Our language courses also extend to <strong>Brazilian Portuguese, Korean, Egyptian Arabic, Hindi, American Sign Language,</strong> and <strong>English</strong>, not to mention our <strong>Inglés </strong>course, which is our English course for native Spanish speakers. For each of these languages, we offer a level 1 course.</p><p>And for all you Korean language enthusiasts, we also have the Rocket Korean Play the Part advanced conversational course.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="54"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What is in a typical Rocket Languages course?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>At Rocket, we want your language learning to be well-rounded and in-depth, so we have created <strong>three key lesson types</strong> in our courses to meet these aims.</p><p>First, our<strong> Audio lessons</strong>, delivered in podcast style, focus on listening and speaking. In these lessons, you’ll have the opportunity to practice taking part in a conversation in your target language through our Role Playing activity, getting you ready to do just that in real life!&nbsp;</p><p>Next, our <strong>Language and Culture lessons</strong> are where your grammar skills will start to take off. You’ll be introduced to each new topic at length and have plenty of chances to practice each language feature with our reinfor
97cement activities. To us, however, language is not only grammar; it’s also culture. So, we incorporate a read-through section in each Language and Culture lesson to explore literature, music, gastronomy, or other cultural aspects of the language you’re learning.</p><p>Our <strong>Survival Kit lessons</strong> are there to expand your vocabulary around crucial everyday topics. This is where you’ll pick up critical word recognition skills, which will see you conversing successfully in any situation!&nbsp;</p><p>For script languages (Japanese, Mandarin Chinese, Russian, Egyptian Arabic, and Hindi) we also include <strong>Writing lessons</strong> to help you master the unique strokes of each character.</p><p>Just a quick heads-up! Rocket Sign Language and Rocket English have a unique format to the rest of the courses; however, they're equally comprehensive and will get you communicating in no time.</p><p>Do you still have questions about what you will find in each course? Book a discovery call to chat with one of our friendly support staff <a href="https://calendly.com/rocketlanguages/call"><strong>HERE</strong></a>.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="56"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How much does each level cost?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Great question! At Rocket, we take pride in offering the most comprehensive and highest-quality language courses available. However, we understand that cost is a big consideration when learning a language, so we’ve endeavored to make our pricing as flexible as possible.</p><p>We offer the <strong>purchase of each level individually or as a package for all three levels</strong>; for more details, click <a href="https://www.rocketlanguages.com/pricing"><strong>HERE</strong></a>.&nbsp;</p><p>Alternatively, if you would prefer to spread the cost over six months, you can learn about our convenient <strong>six-month payment plan</strong> <a href="https://www.rocketlanguages.com/pricing?language=spanish#do-you-have-a-payment-plan"><strong>HERE</strong></a>.&nbsp;</p><p>Our customer support team is always here to help, so if you would like to discuss the best pricing option for you to get started with your language learning, feel free to contact them <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="59"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I'm not a beginner - does Rocket have advanced courses?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! Our comprehensive language courses feature<strong> advanced levels of Spanish, French, Russian, German, Italian, Japanese, and Mandarin Chinese</strong>. With the three levels—beginner, intermediate, and advanced—plus our advanced conversational Play the Part courses, you’re sure to become an expert in your target language!&nbsp;</p><p>But don't take our word for it; we offer a free trial to give you a taste of the broad range of topics you'll master. Give it a try <a href="https://www.rocketlanguages.com/"><strong>HERE</strong></a>!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="58"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How long does my membership last?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>When you join our community of language learners, you're not just getting a membership; you're securing <strong>lifetime access to your course</strong>!&nbsp;</p><p>We understand that language learning isn't always a linear journey. So, whether you purchase with a <strong>payment plan*</strong> or make a <strong>one-time purchase</strong>, our courses are designed to be your ongoing language-learning resource. With lifetime access, you can come back anytime to pick up where you left off or recap covered content.</p><p>For more information, feel free to check out our <a href="https://www.rocketlanguages.com/terms"><strong>Terms of Use</strong></a>!</p><p>*Once you complete all six payments for your payment plan, you will have full lifetime access to the course you purchased with the plan.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="198"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have a family discount?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Yes! At Rocket, we believe that language learning is about community. So, we want to make it as easy as possible for you to learn alongside your loved one
97s.</p><p>With our <strong>Family Discount</strong>, you can enjoy significant savings when additional family members want to learn with you. Once you’ve purchased a course, you can purchase discounted copies for other family members on a per-learner, per-language, per-level basis—so everyone can track their own progress independently.</p><p>If you’d like more details about the Family Discount, feel free to reach out to our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>—we’re always happy to help!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="55"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I download lessons?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Our podcast-style <strong>Audio lessons </strong>are downloadable on the <strong>Rocket Languages app</strong>, giving you the flexibility to continue learning even offline!&nbsp;</p><p>You cannot download your Audio lessons from the desktop version of Rocket Languages. However, if you're looking to download our Language and Culture lessons to your computer, you can <strong>right-click and select "Print"</strong> and then <strong>"Save as PDF."</strong></p><p>Although we encourage you to use the course in any way that suits your needs, please keep in mind that our voice recognition tool, Rocket Record, requires an internet connection to function.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="322"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do Rocket’s courses align with CEFR?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Yes! Our language courses are generally aligned with the <strong>CEFR (Common European Framework of Reference)</strong>. Here’s a rough guide:</p><p><strong>Level 1:</strong> CEFR A1/A2</p><p><strong>Level 2:</strong> CEFR A2/B1</p><p><strong>Level 3:</strong> CEFR B1/B2</p><p>Please note that while this alignment applies broadly across our courses, some are tailored to specific frameworks for that language. For example, <strong>Rocket Japanese</strong> is designed with the <strong>JLPT (Japanese Language Proficiency Test)</strong> in mind, rather than CEFR.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="195"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have a discount for schools or non-profit organizations?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Of course! We love teaming up with <strong>schools </strong>and <strong>non-profit organizations</strong> to provide tailored options for accessing our comprehensive courses that meet the needs of their learners.</p><p>If this sounds like a good fit for you, click <a href="https://www.rocketlanguages.com/education"><strong>HERE </strong></a>for more information, a <strong>free quote</strong>, and a <strong>demo of our courses</strong> by one of our super-friendly support staff. Let's work together to help your students excel in their chosen language!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="312"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Does Rocket Japanese align with the JLPT?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We've designed Rocket Japanese to match the <strong>levels N5 and N4</strong> of the <strong>Japanese Language Proficiency Test (JLPT)</strong> so you can easily assess your progress against a globally accepted standard.</p><p>Level 1 of Rocket Japanese aligns with JLPT level N5, laying the groundwork for a strong foundation in basic Japanese language skills.</p><p>Levels 2 and 3 combined cover JLPT level N4. They will enable you to comprehend everyday topics, typical expressions, and daily life scenarios significant to Japanese culture.</p><p>To begin your<strong> free trial </strong>of Rocket Japanese, click <a href="https://www.rocketlanguages.com/japanese"><strong>HERE</strong></a>!&nbsp;</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="Sign In and account questions">Sign In and account questions</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="89"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I access my account?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>You can access your account and get started with your language learning via our 
97<strong>Sign In page</strong>; click <a href="https://app.rocketlanguages.com/login"><strong>HERE </strong></a>to go straight there!&nbsp;</p><p>Once you land on the Sign In page, just enter your email address and password.&nbsp;</p><p>Forgotten your password? No problem at all! Just click <a href="https://app.rocketlanguages.com/forgot-password"><strong>HERE </strong></a>to reset it and get back on track.&nbsp;</p><p>If you encounter any other issues, don't worry! Our team is here to assist you every step of the way. Simply contact us <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>with your order receipt number and/or the email address you used when ordering or signing up for a free trial. We'll have you back on track in no time!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="315"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I’ve purchased a course - how do I get access?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>No problem! When you purchased the course, a personalized <strong>account </strong>was <strong>automatically created</strong> for you using the email address you used at checkout.</p><p>If you haven’t yet created a password, please use the Forgotten Password option <a href="https://app.rocketlanguages.com/forgot-password"><strong>HERE </strong></a>to get set up.&nbsp;</p><p>If you’ve still got questions, just reach out to our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. We're here to help so you can start your language-learning journey!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="62"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I bought a course a long time ago - do I still have access?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Yes, with a <strong>lifetime </strong>purchase, you have <strong>permanent access </strong>to the course you purchased. So, even if you’ve taken a break, you can always<strong> sign in </strong><a href="https://app.rocketlanguages.com/login"><strong>HERE </strong></a>and pick up right where you left off!&nbsp;</p><p>Alternatively, if you have forgotten your account password, simply click <a href="https://app.rocketlanguages.com/forgot-password"><strong>HERE </strong></a>to reset it and sign back into your account.&nbsp;</p><p>If you no longer have access to the email address you used to sign up, no problem at all! Just reach out to our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>and let them know the original email address you used, along with your receipt number, if you have it. They’ll happily update your account details so you can sign in and continue with your course!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="92"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I view my account details and sales history?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To access your <strong>account details</strong> and <strong>sales history</strong>, just follow these three steps:</p><p>1. Click <a href="https://app.rocketlanguages.com/login"><strong>HERE </strong></a>to sign in to your account as usual.&nbsp;</p><p>2. Once you're signed in, head to the top right-hand corner and click on your avatar.</p><p>3. From the drop-down menu, hit "Profile."</p><p>Under the “Profile” tab, you can update your account details, such as your email address and password. Plus, you can explore your sales history, including all your past orders and transactions.</p><p>The same applies to the <strong>Rocket Languages app, </strong>except that you'll find your transaction history under the settings tab indicated by the cog instead of your “Profile.”</p><p>
97Our team is always here to support you! If you have any questions about your transaction history, click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to contact them.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="61"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why can't I access my account?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you're having trouble accessing your account, no problem at all! First, <strong>double-check</strong> that your <strong>email address</strong> and <strong>password </strong>are all in order. If you're using our iOS or Android apps, you can sign in using the same email address and password as you do on our website.&nbsp;</p><p>Next, <strong>reset your password </strong>by clicking <a href="https://app.rocketlanguages.com/forgot-password"><strong>HERE</strong></a>. This should help iron out any issues that might be keeping you from logging in.&nbsp;</p><p>If you are still having trouble or can sign in but don’t see the courses you’ve purchased when you do, reach out to our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. They'll be more than happy to help you reset your sign in details and track down any missing courses using your receipt number.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="313"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I delete my account?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Before getting started, please remember that deleting your account will<strong> not automatically refund</strong> any purchases you have made. If you would like a refund, our friendly support team can help you out <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>.&nbsp;&nbsp;</p><p>Otherwise, here's how you can <strong>delete </strong>your account:</p><p>1. Sign in to your account <a href="https://app.rocketlanguages.com/login"><strong>HERE</strong></a>.&nbsp;</p><p>2. Click on your profile picture at the top right and select “Profile.”</p><p>3. Scroll down to the bottom of the page to find the “Danger zone.”</p><p>4. Hit the “Delete” button.</p><p>5. You’ll see a box pop up; go ahead and type in your current password.</p><p>6. Click the “DELETE” button to confirm.</p><p>7. Once done, you'll be redirected back to the sign-in page, meaning your account has been successfully deleted!</p><p>If you're using the Rocket Languages app, you can follow the same steps to delete your account. If you would like a hand with this process, click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to contact our support team.</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="Payment and gift voucher questions">Payment and gift voucher questions</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="64"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I purchase a course?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>The first and most important decision is to pick which language you are interested in learning. We have 14 different languages for you to choose from, with different levels based on your ability. If you want to see the<strong> full list of languages </strong>we offer, just click <a href="https://www.rocketlanguages.com/course-information"><strong>HERE</strong></a>.&nbsp;</p><p>Once you've decided on your target language, you can follow these <strong>instructions to purchase</strong> the course that's right for you:</p><p>1. First, head to our pricing page. You can get there by clicking <a href="https://www.rocketlanguages.com/pricing"><strong>HERE</strong></a>.</p><p>2. Choose the language that you're passionate about learning.</p><p>3. Select the package that best fits your needs. You can buy all three levels together or individually and choose either a <strong>one-time purchase</strong> or a <strong>payment plan</strong>.</p><p>4. Once you have made a decision, click the <strong>"Buy It Now"</strong> button!</p><p>5. You will be redirected to our payment page, where you can input your billing information and click <strong>"Pay."</strong></p><p>6. After placing your order, you will be prompted to create a password if you don’t already have one. Keep an eye out for your receipt in your email.</p><p>If you encounter a <strong>payment issue</strong>, such as your country of residence not being listed as an option, don't worry! Simply contact our friendly customer support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and we'll send you an easy alternative payment link so you can purchase the course without delay.&nbsp;</p><p>If you <strong>missed your sign in details</strong>, that’s totally fine;
97 just use the Forgotten Password option <a href=" https://app.rocketlanguages.com/forgot-password"><strong>HERE </strong></a>to get set up. Or, you can contact our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>and let them know what email address you used to make the payment. They’ll be able to reset your password right away so you can access your account and begin your language learning!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="236"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I buy each level (beginner, intermediate, advanced) individually?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! We offer <strong>three levels</strong> each for Rocket Spanish, French, German, Italian, Japanese, Russian, and Mandarin Chinese, all of which can be <strong>purchased separately</strong> to best suit your learning level!&nbsp;</p><p>To find the <strong>purchase page</strong> for individual levels, just follow these steps:</p><p>1. Visit our pricing page <a href="https://www.rocketlanguages.com/pricing"><strong>HERE</strong></a>.</p><p>2. Choose your target language.</p><p>3. Scroll down to the "Common Ordering Questions" section and look for the question "Can I buy the individual levels?"</p><p>4. Click on the question to see the options to purchase level 2 or level 3 for your chosen language. Happy learning!</p><p>If you’ve already mastered the basics and our <strong>Play the Part</strong> conversational course better suits your needs, you can also purchase this course individually by following the same instructions.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="98"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why isn’t the payment page working?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We're sorry to hear that you're having trouble. The most likely cause is that our <strong>payment page</strong> has gone <strong>temporarily offline</strong>, but don't worry; it should be back up and running in about 15 minutes.</p><p>However, if you still can’t place an order after <strong>30 minutes</strong>, don't worry; we've got your back! Shoot us an email right <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and we'll provide you with an <strong>alternative payment link </strong>so you can get started with your course.&nbsp;</p><p>Also, if you have a <strong>coupon code</strong>, no need to worry—we'll make sure it's honored. Just give our friendly customer team the details, and they'll take care of everything!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="99"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Did my payment go through?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If your order went through <strong>successfully</strong>, you should have received a friendly <strong>welcome email</strong> from our team and a <strong>receipt </strong>in your inbox confirming your purchase. Plus, you should have been prompted to set up an account password, if you don’t already have one, so you can access your course and get started with your learning!&nbsp;</p><p>No receipt or email in sight? Give your spam and junk email folders a quick check to make sure your receipt and welcome email are not waiting for you there.&nbsp;</p><p>If there is still <strong>no sign of an email</strong>, don’t worry; just reach out to our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>and let them know the email address you used for the purchase. They'll be able to check your account and confirm if the purchase was successful.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="100"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Did I pay for the course twice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you accidentally clicked the order button twice, no problem! You will have <strong>received multiple receipt emails</strong>, and the product description will be the same on both receipts.&nbsp;</p><p>If this happens to you, just click <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and our friendly support team will take care of it! They can double-check the purchases you made and process a <strong>refund </strong>for any <strong>accidental payments</strong>.&nbsp;&nbsp;</p><p>However, if you have taken advantage of our <strong>discounted one-time offers</strong>
97, you may have received two emails with different receipt numbers. Simply check the product description to determine if the receipt is for another level or if it's just a case of mistakenly ordering two copies of the same package.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="220"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I give a Rocket Languages course as a gift?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Certainly, gifting someone the ability to learn a new language is a wonderful idea! You can order a <strong>gift voucher </strong>right <a href="https://www.rocketlanguages.com/language-gift-voucher"><strong>HERE</strong></a>!&nbsp;</p><p>Once your purchase is complete, we'll send you the <strong>gift voucher via email</strong>. You can then easily forward it to the recipient or print it out if you'd like to give it to them in person.</p><p>If you intended to purchase a gift voucher, but the course has been added to the account you set up for yourself, no problem! Get in touch with our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and they'll happily help you convert your purchased course into a gift voucher that you can give to the person you had in mind.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="218"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Where can I redeem my gift voucher?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To<strong> redeem your gift voucher</strong>, simply head over<strong> </strong><a href="https://www.rocketlanguages.com/redeem"><strong>HERE</strong></a><strong>. </strong>Follow the prompts to set up your account and get started with your language learning!</p><p>If you encounter any trouble along the way, get in touch with our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="96"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I pay from outside the United States?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Yes, absolutely; we have an extensive <strong>user base worldwide</strong>, so you’re in good company!&nbsp;</p><p>If you don’t see your <strong>country listed as an option</strong> when making a <strong>payment</strong>, or if the <strong>country of your credit card differs</strong> from where you're placing the order, don’t worry! Just let us know <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>, and our support team will send you an alternative payment link so you can start learning!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="65"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Are my credit card details secure?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Yes! We take <strong>your privacy seriously</strong>, which is why we use two widely trusted payment processors, <strong>Stripe </strong>and <strong>Clickbank</strong>.&nbsp;</p><p>To ensure an extra layer of protection, we also require the <strong>CVV2 </strong>or <strong>CVC2 </strong>validation code for payments made with <strong>Visa </strong>and <strong>MasterCard </strong>credit cards. You'll find this 3-digit code printed on the back of most cards, to the right of the card number. For <strong>American Express</strong> cards, it's a 4-digit code on the front, to the right of the card number.&nbsp;&nbsp;</p><p>If your card has no validation code, no problem! Simply enter "none" in the space provided on the payment page. We've got you covered!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="97"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why did my credit card decline?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Our payment processor is equipped with smart <strong>security features</strong>. If the country of origin of your <strong>credit card</strong> differs from the country where you're placing the order, the transaction might get denied as a security measure. We understand this might be a bit of a hassle, but your safety is really important to us!</p><p>If this happens to you, reach out <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. Our friendly support team can help you out with an <strong>alternative payment link</strong> or create a <strong>PayPal invoice</strong> so you can access your course as soon as possible.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="66"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I don’t have a credit card. How do I buy the course?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If paying by <strong>credit card</strong> isn't the right fit for you, don't worry—we offer <strong>alternative payment methods</strong> to ensure that everyone can embark on their language journey with us.</p><p>Just head over to our <strong>payment options page</strong> right <a href="https://www.rocketlanguages.com/paymentoptions"><strong>HERE</strong></a><strong> </strong>to explore the variety of choices available!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="67"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I pay in my local currency?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>While we'd love to accommodate all currencies, we <strong>only sell </strong>our courses in <strong>US dollars</strong>.&nbsp;</p><p>If this is causing you difficulties when purchasing the course, get in touch with our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. They’d be happy to chat about <strong>other payment options</strong> that might work better for you.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="68"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I get a refund?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you're not completely satisfied with your Rocket Languages course for any reason, don't worry! You can request a <strong>full refund</strong> within <strong>60 days</strong>* of purchase, no questions asked.</p><p>To initiate the refund process, simply contact us right <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. Our friendly support team will be more than happy to assist you and get your refund processed as soon as possible.&nbsp;</p><p>Please remember that if you purchased a course with a <strong>payment plan</strong>, we only allow cancellation of future payments. This means you will <strong>not be refunded</strong> for payments already made. This policy is in place to prevent abuse of the payment plan, as full access is given from the first payment.</p><p>*<i>Purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-d
97ay refund policy.</i></p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="321"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why has my payment plan been canceled?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you miss a payment on your payment plan, don’t worry—it will <strong>automatically retry after one day</strong>. If you think the missed payment may be due to an expired card, please contact our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a> using the email address connected to your account, and we’ll send you a link to update your card details with our payment processor.</p><p>If you miss the payment when it retries for a second and third time, your plan will be canceled. <strong>Please be assured you won’t lose the payments you’ve already made.</strong> Simply reach out to our support team, and we can set up a one-time payment for the remaining balance so you can continue with your course access. Alternatively, if you are eligible under our <a href="https://www.rocketlanguages.com/refund-policy">refund policy</a>, we can process a refund instead, and you can begin the plan again.</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="Free trial and email questions">Free trial and email questions</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="76"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have any free language lessons?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! You can sign up for a<strong> free trial </strong><a href="https://www.rocketlanguages.com/#get-started"><strong>HERE</strong></a>, which will give you a taste of the style of language lessons and the <strong>comprehensive content </strong>offered by each of our courses.</p><p>You can also visit our <strong>free language learning resources</strong> <a href="https://www.rocketlanguages.com/free-language-resources/"><strong>HERE </strong></a>if you have specific questions about a language you are learning and would like more information!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="77"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I access my free trial?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you haven't done so already, you can start your free trial by <strong>creating an account </strong><a href="https://www.rocketlanguages.com"><strong>HERE</strong></a>. Once your account is set up, you can access it via the <strong>sign in page </strong><a href="https://www.rocketlanguages.com/login"><strong>HERE</strong></a>. Just sign in using the details you provided when creating your account.&nbsp;</p><p>
97Forgot your password? No worries! Simply click on the "Forgot password?" link, and you'll be guided through a quick and easy password reset process. We've got your back!</p><p>If you experience any issues signing in, please reach out to our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>. Let them know the email address you used to create your account, and they’ll handle the rest so you can jump into your learning!&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="316"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What content will my free trial give me access to?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Great question! During your free trial, you'll get to explore our <strong>Intro Module</strong>, which offers a taste of the various lesson types in our course. You'll also have access to some extra Audio lessons and Language and Culture lessons so you can really get a feel for the course!</p><p>If you would like to try out our <strong>level 2</strong>,<strong> level 3</strong>, or our <strong>Play the Part</strong> advanced conversational course, simply go to the corresponding level on your dashboard. With the free trial, you'll be able to access the first Audio lesson and Language and Culture lesson for each level to help you decide if it's the right difficulty for your current abilities.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="199"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What are the Rocket Fuel emails?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Every week, you will receive a Rocket Fuel email from us. These emails will show your<strong> weekly progress</strong>, add up the <strong>points </strong>you've earned, and give you a <strong>summary </strong>to help you see what's next in your language learning and set new goals for the following week.</p><p>This<strong> motivational tool</strong> aims to remind you of all the great things you've achieved without bombarding you with notifications. Plus, you'll find our carefully chosen "phrase of the week," which offers an interesting addition to your target language vocabulary.</p><p>That said, we understand that life can get busy, and we want to ensure that these emails align with your preferences. If you ever decide to unsubscribe, don't worry; it will not impact your membership or access to our comprehensive language courses.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="81"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I unsubscribe?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We understand that preferences can change, and we want to make sure you have full control over your language-learning experience.</p><p>To say goodbye to our emails, simply scroll down to the <strong>bottom of any Rocket Fuel or promotional email</strong> you receive from us. Look for the "Click here to manage your subscriptions" or "Unsubscribe from these emails" link. Just give it a click, and 
97you're unsubscribed!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="80"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What is your privacy policy when it comes to my email address?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We value your privacy and want you to feel secure using our platform. Please be assured your <strong>account details</strong>, including your<strong> email address, are safe</strong> with us and will never be shared under any circumstances.&nbsp;</p><p>For more information about our commitment to your privacy, please click<strong> </strong><a href="https://www.rocketlanguages.com/privacy-policy"><strong>HERE </strong></a>to view our complete <strong>Privacy Policy</strong>.</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="The Rocket Languages app">The Rocket Languages app</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="311"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why do I get an error message when trying to record myself on the app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Addressing the error message you're getting depends on the <strong>operating system</strong> your phone is running. Take a look below for the next steps to fix the error message on your device:</p><p><strong>Android users:</strong></p><p>If you're using an Android device and encounter an error message while trying to record, check if you have the <strong>Google app installed</strong>. This app is essential for recording your voice. If it's not installed, go to your app store and download it.&nbsp;</p><p>Next, don't forget to <strong>enable your microphone</strong>. When you try to record, your device might ask for microphone access permission. Just tap "Allow," and you're all set to record!&nbsp;</p><p>If you're still having trouble, double-check your <strong>phone's permission settings</strong>. Go to the settings menu, find "App Permissions," and make sure both Rocket Languages and Google have permission to use your microphone. Once they have permission, the recording feature should work smoothly.&nbsp;</p><p><strong>Apple users:</strong></p><p>If you're using an Apple device and you encounter an error message that's stopping you from recording, don't worry! Just follow these simple steps: Go to your device "<strong>Settings</strong>," then scroll down to the Rocket Languages app and tap to open it. Make sure that <strong>Rocket has permission</strong> to access your "<strong>Microphone</strong>" and "<strong>Speech Recognition</strong>." Once you've done that, you should be good to go and able to record your voice freely the next time you use the app!</p><p>If the tips above haven’t resolved the recording issue, please try restarting your device and then reach out to our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong> </a>for further assistance.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="211"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have an iPhone or iPad app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! Head <a href="https://apps.apple.com/us/app/rocket-languages/id597293943"><strong>HERE </strong></a>to visit the <strong>App Store</strong>, where you’ll find the<strong> Rocket Languages app</strong>
97 ready to download onto your Apple device.&nbsp;&nbsp;</p><p>If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your <strong>progress will sync automatically</strong> so you can continue your learning wherever you are!&nbsp;&nbsp;</p><p>Note that any purchases made via the iOS app are refunded at the discretion of the Apple App Store and typically follow a 14-day refund policy.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="210"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Do you have an Android app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Of course! Head <a href="https://play.google.com/store/apps/details?id=com.rocketlanguages.app"><strong>HERE </strong></a>to visit the <strong>Google Play Store</strong>, where you’ll find the <strong>Rocket Languages app</strong> ready to download onto your Android device.&nbsp;&nbsp;</p><p>If you’ve already been using Rocket through your web browser, you can log in using the same account on the app, and your <strong>progress will sync automatically</strong> so you can continue learning wherever you are!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="208"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Are all the features available on the app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>You can access <strong>most of the comprehensive activities and features</strong> that support you to achieve your language learning goals on the app.&nbsp;</p><p>However, not all features, including the Forum, Rocket Certification Test, and Search function, are available there.&nbsp;</p><p>That said, your progress will sync across the web browser and app versions of Rocket Languages, so you can switch between the two based on your schedule and preferences for language learning.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="207"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why can't I log into the app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Having trouble signing in? Don't worry! First, <strong>double-check your sign in details</strong> to ensure you're using the correct email and password.&nbsp;&nbsp;</p><p>If you can’t remember the password you set, just hit the "Forgot password?" link, and we'll guide you through the process of resetting it.&nbsp;</p><p>As a next step, if that doesn’t work, try <strong>uninstalling the app and then reinstalling it</strong>. If you're still facing issues, please don't hesitate to reach out to our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>!&nbsp;</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="System and browser requirements">System and browser requirements</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="93"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What are the computer system requirements?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Great question! We support the current and previous major releases of <strong>Chrome, Firefox, Edge, and Safari </strong>for desktop computers on an ongoing basis.</p><p>For the <strong>best experience</strong> with your course, we recommend using the latest version of the <strong>Chrome browser</strong>. This will give you voice recognition playback capabilities, meaning that you will not only get a pronunciation rating but will also be able to play back your recording and see exactly where you went wrong.&nbsp;</p><p>If you're using <strong>Firefox</strong>, <strong>Edge</strong>, or <strong>Brave</strong>,<strong> </strong>you can also take advantage of the voice recognition feature, Rocket Record. However, voice recognition support may vary from language to language.</p><p>If you're using a different browser, no problem—you'll still be able to play the tutor's audio and access all our comprehensive lessons!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="70"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I use the course on my iPad, iPhone, smartphone, or tablet?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! <strong>Apple</strong> users can easily access our comprehensive language courses via our app on the app store b
97y clicking <a href="https://apps.apple.com/us/app/rocket-languages/id597293943"><strong>HERE</strong></a>.</p><p><strong>Android </strong>users: click right <a href="https://play.google.com/store/apps/details?id=com.rocketlanguages.app"><strong>HERE </strong></a>to make your way to the Play Store, and download our app to make a start on your courses.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="314"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I am using an Amazon tablet; why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We completely understand that you're keen to use Rocket Languages to record your voice on your Amazon tablet. However, while you can still access many other features, we're sorry to say that our <strong>voice recognition feature, Rocket Record, is not currently available </strong>on these devices.</p><p>But don't worry! You can log in to your Rocket Languages account from multiple devices, and any progress you make will be synced across all of them.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="227"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Which browser should I use?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We recommend using either <strong>Chrome </strong>or <strong>Safari</strong>. These browsers are fully equipped to handle our voice recognition feature, Rocket Record!</p><p><strong>Firefox</strong>, <strong>Microsoft Edge</strong>, and <strong>Brave</strong> will also support Rocket Record, but results may differ depending on the language you are learning.</p><p>Those using any other browser will still be able to listen to our lessons, but the recording feature will be unavailable. Don't worry, though! Our courses are filled with interactive and engaging content to help you master that new language!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="306"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I am using Chrome; why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To record your voice using Rocket Record in the Google Chrome browser, make sure to grant the correct permissions for the voice recognition feature. Here's how:&nbsp;</p><p><strong>1️. Check setup: </strong>Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&nbsp;</p><p><strong>2. Open Chrome settings: </strong>Click the three dots in the top right corner of Chrome, then select "Settings."</p><p><strong>3. Navigate to Site Settings: </strong>Go to "Privacy and security," then "Site settings." Select "Microphone."</p><p><strong>4. Allow Rocket to use your microphone: </strong>Under "Not allowed to use your microphone," find Rocket Languages and change the permission to "Allow."&nbsp;</p><p>If that doesn’t address the issue, here’s the next step:</p><p><strong>1️. Update Chrome to the latest version: </strong>You can do this by heading to the three-dot menu in the top-right corner, clicking "Help," and selecting "About Google Chrome."&nbsp;</p><p>If you're still having trouble, our <strong>support team</strong> is here to help. Click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to reach out to us with any concerns, and we'll be more than happy to assist you in getting the voice recognition feature, Rocket Record, back in action. In the meantime, click <a href="https://www.rocketlanguages.com/help/#226"><strong>HERE </strong></a>to access some more information about possible recording and voice recognition issues.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="307"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I am using Safari; why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To record your voice using Rocket Record in the Safari browser, make sure to grant the correct permissions for the voice recognition feature. Here's how:&nbsp;</p><p>&nbsp;<strong>1️. Check setup: </strong>Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&nbsp;</p><p><strong>2️. Allow Rocket Record: </strong>Click that red microphone icon in the URL/address bar, and your browser will ask if you want to allow app.rocketlanguages.com to access your microphone. Just click "Allow," and you're good to go!&nbsp;</p><p><strong>3. Allow future recording: </strong>In the drop-down menu, go ahead and select "Always Allow..." for future recording sessions. That way, you won't have to deal with any pop-ups again.&nbsp;</p><p>Just a quick heads-up: <strong>older versions</strong> of Safari may <strong>not fully support voice recognition</strong>. So, if you are on an older version or are experiencing any other kind of trouble, our team is here to lend a helping hand. Click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to reach out to us anytime, and we'll gladly assist you in getting your voice recognition up and running. In the meantime, click <a href="https://www.rocketlanguages.com/help/#226"><strong>HERE </strong></a>for more information about recording issues.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="308"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I am using Firefox; why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To record your voice using Rocket Record in the Firefox browser, make sure to grant the correct permissions for the voice recognition feature. Here's how:</p><p><strong>1️. Check setup: </strong>Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&nbsp;</p><p><strong>2. Locate the permission icon:</strong> When you visit a website that requires camera or microphone access, a camera or microphone icon 
97will appear in the address bar (left side). Click on this icon to open the permission settings.&nbsp;&nbsp;</p><p><strong>3. Adjust permissions:</strong> If the website is blocked, you will see a "Blocked Temporarily" or similar message. Click the icon and change the permission to "Allow" for the camera and/or microphone. You may also need to reload the page for the changes to take effect.&nbsp;</p><p>If your permissions are correct and you are still having trouble recording, it is possible that the <strong>language you are learning is not fully supported by Firefox.</strong> If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Firefox will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:</p><p><strong>1️. Rocket Languages App: </strong>Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or Android Play Store, so you've got all the flexibility to learn on the go!&nbsp;</p><p><strong>2️. Chrome or Safari: </strong>These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.&nbsp;</p><p>Our <strong>support team</strong> is here for you every step of the way, so if you run into any roadblocks, click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to reach out, and we'll be more than happy to assist you.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="309"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I am using Edge; why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To record your voice using Rocket Record in the Edge browser, make sure to grant the correct permissions for the voice recognition feature. Here's how:&nbsp;</p><p><strong>1️. Check setup: </strong>Firstly, double-check that your microphone is correctly plugged in, unmuted, and set as the default input in your computer settings.&nbsp;</p><p><strong>2. Open Edge settings: </strong>Click the three dots (Settings and more) in the top right corner and select "Settings."&nbsp;&nbsp;</p><p><strong>3. Navigate to site permissions:</strong> Go to "Cookies and site permissions" and then select "Microphone."&nbsp;</p><p><strong>4. Manage microphone access: </strong>Here, you'll see a list of websites and their current permission settings. You can change the microphone access for each site individually by selecting "Allow," "Block," or "Ask (default)."&nbsp;</p><p>
97If your permissions are correct and you are still having trouble recording, it is possible that the <strong>language you are learning is not fully supported by Edge.</strong> If you are learning Hindi, Japanese, Korean, Russian, or Mandarin Chinese, support on Edge will be limited. If you are learning Egyptian Arabic, the voice recognition is not supported on this browser. However, we do have some alternatives that will allow you to take full advantage of the voice recognition feature:</p><p><strong>1️. Rocket Languages App: </strong>Our app is a great alternative to make the most of the voice recognition feature. You can find it on the iOS App Store or the Android Play Store, so you've got all the flexibility to learn on the go!&nbsp;</p><p><strong>2️. Chrome or Safari: </strong>These browsers will give you the full voice recognition experience, allowing you to receive pronunciation feedback and play back your own recording so you can see where you went wrong.</p><p>Remember, our team is here to support you, so if you encounter any challenges or have questions, don't hesitate to click <a href="https://www.rocketlanguages.com/contact"><strong>HERE </strong></a>to reach out.&nbsp;</p></div></details></div></div></div><div class="space-y-4"><div class="prose prose-lg max-w-none"><h2 class="scroll-mt-20" id="Course functionality questions">Course functionality questions</h2></div><div class="space-y-2"><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="318"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why can't I use the Role Playing activity?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you're having trouble using the Role Playing activity, don't worry. This is most likely happening because the <strong>browser you are using to access Rocket doesn't fully support it.</strong></p><p>All you need to do is switch to a fully supported browser. Both<strong> Google Chrome and Safari will provide you with full capabilities for the Role Playing feature.</strong></p><p>If you are not comfortable switching your browser, try these other options:</p><ul><li>Use the Role Playing activity without the videos. To do this, click on the settings cog at the top right corner of the Role Playing activity and ensure that <strong>“Audio only mode”</strong> is selected.</li></ul><figure class="image image_resized" style="width:61.42%;"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-681a72cb9b192.png"></figure><ul><li>Download the Rocket Languages app on your mobile device and use the Role Playing activity there. The iOS app can be downloaded&nbsp;<a href="https://apps.apple.com/us/app/rocket-languages/id597293943"><strong>HERE,</strong></a><strong>&nbsp;</strong>and the Android one&nbsp;can be downloaded<strong> </strong><a href="https://play.google.com/store/apps/details?id=com.rocketlanguages.app"><strong>HERE</strong></a>.</li></ul></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="234"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What are hotkeys, and how do I use them?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Hotkeys are <strong>convenient keyboard shortcuts</strong> that simplify navigation. They are a key part of the <strong>reinforcement activities</strong> you’ll come across; here are the hotkeys you can use there and what they do:</p><p>Hotkeys to use in the Flashcards:</p><p><strong>Enter:</strong> Flip the card and reveal the answer.</p><p><strong>1:</strong> Rate as "Easy." Use this for all those words you immediately remember and don’t need to continue studying for now.</p><p><strong>2: </strong>Rate as "Hard." Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&nbsp;</p><p>
97Hotkeys to use in the other reinforcement activities:</p><p><strong>P:</strong> Play tutor audio. Use this to hear the tutor's audio.&nbsp;</p><p><strong>R: </strong>Record yourself. Use this as a shortcut to start recording yourself.</p><p><strong>1:</strong> Rate as "Easy." Use this for all those words you immediately remember and don’t need to continue studying for now.</p><p><strong>2: </strong>Rate as "Hard." Use this for words and phrases that you didn’t immediately recognize or would like to spend more time getting to know.&nbsp;</p><p><strong>Enter:</strong> Unveil the phrase and check your answer.&nbsp;</p><p>Don't forget that these hotkeys work in the Module Certification Tests and the Benchmark test, too (available on desktop only), so feel free to use them as you move through these activities!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="319"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What do the different color ratings of the activity icons mean?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>As you move through the course, you'll notice that <strong>the activity icons change colors in alignment with your progress</strong>. But how does this work, and what do the various colors mean to you?</p><p>1. When the activity <strong>has not yet been started</strong>, the icon will be <strong>greyed out</strong>:</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874327f4b60d.png"></figure><p>2. When the activity is <strong>in progress, meaning it has been started but not completed</strong>, the icon will be <strong>blue</strong>:</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874306e151d7.png"></figure><p>3. As you go through the activities, you'll have the option to select "Easy," "Good," or "Hard." Selecting either "Good" or "Hard" will add the phrase to a list at the end for you to repeat.&nbsp;</p><p>When you have <strong>one or more</strong> <strong>phrases marked as "Good" or "Hard,"</strong> the icon you see in your dashboard will be <strong>yellow</strong>:</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-68742fc900640.png"></figure><p>4. When <strong>all the phrases in the activity are marked "Easy," </strong>the icon in your dashboard will be <strong>green</strong>:</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-6874319c48d2b.png"></figure><p>Note, you do <strong>not need to have all the phrases marked as "Easy" (green) before moving on to the next lesson</strong>; the activities are simply a guide to help you reinforce your learning.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="323"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How can I reset my course progress?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>The only way to request a full progress reset is to contact our support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>.</p><p>Please note, if you have multiple courses in your account (for example, Rocket Spanish Level 1 and Rocket Japanese Levels 1–3), a full reset will affect <strong>all</strong> courses. If you only want to reset a single course, please reach out to our support team to discu
97ss alternative options.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="216"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I use the Role Playing activity?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Our <strong>Role Playing </strong>activity is designed to immerse you in real-life conversations. It will put your knowledge to the test and give you a chance to practice your language skills.&nbsp;</p><p>To use the Role Playing activities, just follow these steps:</p><p>1. Locate the Role Playing activity in the lesson. You can usually find them <strong>below the audio section</strong> in the Audio lessons or by clicking on “Role Playing” in the left-hand side navigation bar (desktop only).</p><p>2. Click on <strong>"Play Conversation" </strong>to watch the conversation and get familiar with it.</p><p>3. Choose the character you'd like to play as and click on their avatar.</p><p>4. You'll be counted in and prompted to <strong>speak when it's your turn</strong> in the conversation.</p><p>5. Once you're done, you'll receive a <strong>voice recognition rating</strong> to see how well you did. Have fun!</p><p>If you have any issues with the Role Playing activity, you can reach out to our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="225"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why can’t I record my voice?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>First, double-check that your <strong>microphone is correctly plugged in </strong>and ready to go! It should be the one your computer is using for recording. If everything looks good, click on the <strong>browser </strong>you're using to access Rocket from the list below, and it will take you to the specific voice recognition instructions for that browser:</p><ul><li><a href="https://www.rocketlanguages.com/help#306"><strong>Chrome</strong>&nbsp;</a></li><li><a href="https://www.rocketlanguages.com/help#307"><strong>Safari</strong></a><strong>&nbsp;</strong></li><li><a href="https://www.rocketlanguages.com/help#308"><strong>Firefox&nbsp;</strong></a></li><li><a href="https://www.rocketlanguages.com/help#309"><strong>Edge&nbsp;</strong></a></li></ul><p>If your browser is not on the list, no problem at all! Our friendly customer support team is ready to help. Just click <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong> </a>to send them a message!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="231"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do the tests and activities work?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>One of the key difficulties of language learning is how to remember the content you’ve covered so you can draw on it when you’re using your target language.&nbsp;</p><p>With this in mind, our courses offer a variety of tests, organized into three key sections:</p><ul><li><strong>Reinforcement Activities</strong>: Located at the bottom of each lesson, these activities help you recap all the content covered through varied writing, listening, and speaking exercises. Each activity comes with helpful instructions, which you can access by clicking the small “i” (info) symbols.</li></ul><p><strong>Benchmark Test</strong>: Found in the bottom left of your dashboard, this test allows you to measure your current progress. You can return to it periodically as you advance through the course to track y
97our improvement.&nbsp;</p><ul><li><strong>Rocket Certification Tests</strong>: Located in the Tools section, these comprehensive tests assess everything covered in each Module of the course. Please note that this feature is not available on the Rocket Languages app.</li></ul></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="226"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why do I keep getting bad or inconsistent voice recognition ratings?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>While you should expect to make<strong> pronunciation mistakes </strong>in the beginning, there could be something wrong with the voice recognition software if you’re constantly marked wrong. If this is the case, here are a few first steps you can take to ensure it is as accurate as possible:</p><ul><li>Use a <strong>good headset</strong>, as this increases the chances of picking up your voice accurately.</li><li>Alter the <strong>position </strong>of your <strong>microphone</strong>; place it near your chin and not too close to your mouth. That way, your pronunciation won't be interrupted by your breathing.&nbsp;</li><li>Record yourself in a <strong>quiet environment</strong>.</li><li>Make sure your <strong>browser </strong>is meeting the voice recognition requirements by clicking <a href="https://www.rocketlanguages.com/help#225"><strong>HERE</strong></a>.</li><li>Check that you have a fast and <strong>stable internet connection</strong>.</li></ul><p>If you’re still having trouble, our support team can help you out; just contact them <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="310"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I slow down the audio playback speed?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>You can control the playback speed for the full audio lessons by using the <strong>playback speed icon (1x)</strong> located on the right-hand side of the audio player. You have the option to choose your preferred speed, whether it's the default normal speed (1x), a slightly faster pace <strong>(1.25x or 1.5x)</strong>, or even a more relaxed tempo <strong>(0.5x and 0.75x)</strong>. Feel free to adjust the speed to your liking to make learning easier!</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff2589d21dc.png"></figure><p>For the<strong> remaining audio in the course</strong>, go to your settings, which can be found in the top right-hand corner of your members' area. There, you'll see the <strong>"Tutor Audio Speed"</strong> option. To accommodate your language-learning preferences, you can select to listen to the audio at a slower speed of <strong>0.5x </strong>or <strong>0.75x </strong>or stick to the <strong>normal </strong>speed.</p><figure class="image"><img src="https://d2jkfj9lazd7el.cloudfront.net/uploads/forum/enTDFhZh7Q1d-66ff25c656459.png"></figure></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="229"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why is Rocket Record (voice recognition) cutting my recording off early?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you're finding that you're getting <strong>cut off before you can finish your sentence</strong> while using the voice recognition feature, Rocket Record, here are a few steps you can take to help fix the issue:</p><p>1. <strong>Keep your speech consistent:</strong> Try to maintain a smooth flow while speaking, without prolonged pauses between words.&nbsp;</p><p>2. <strong>Practice makes perfect: </strong>Before hitting that record button, take a moment to practice the phrase a few times. Familiarize yourself with the words and their pronunciation so you’re not caught off guard.</p><p>3. <strong>Check your microphone:</strong> Ensure you've selected the right microphone for recording and if you can use a headset, as it provides better audio quality and improves the accuracy of the voice recognition process!</p><p>If you still find yourself running into issues, reach out to our friendly support team <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong></a>.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="320"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How is AI used in our courses?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>We use AI to enhance certain aspects of the course experience, but<strong> not to assess content accuracy</strong>. All learning materials are written, reviewed, and refined by native and fluent speakers to ensure they are both correct and natural.</p><p>AI is part of our <strong>voice recognition feature</strong>, supporting your speaking practice through predictive and generative technologies.</p><p>It also assists our team during the content creation process; for example, by helping generate ideas or ensuring consistency in tone. However, final decisions about content are always made by language experts.</p><p>Currently, we do not offer a feature that allows free-form chatting with an AI model.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="214"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I increase the font size?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To boost the <strong>font size</strong> on your course content, you can<strong> zoom in on your screen</strong> using these steps:</p><p>1. On most common browsers, such as Chrome, Firefox, Edge, and Safari, hold down the <strong>Control key </strong>(or Command on a Mac) on your keyboard and press the <strong>+ </strong>(plus) button to zoom in.</p><p>2. To zoom out, just hold down the <strong>Control key</strong> (or Command on a Mac) and press the<strong> -</strong> (minus) button.</p><p>3. To return to the original size, hold down the <strong>Control key </strong>(or Command on a Mac) and press the number <strong>0</strong>.</p><p>Alternatively, Chrome users can click <a href="https://chrome.google.com/webstore/search/ChromeVox?hl=en"><strong>HERE </strong></a>to utilize the ChromeVox extension. It's a free screen reader that speaks the words on your screen aloud if this better suits your learning needs!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="317"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>What is the Play the Part course?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>At Rocket, we are all about giving learners an opportunity to practice speaking their target language in a relaxed and enjoyable environment. Our <strong>Play the Part</strong> courses capture this, with lessons that<strong> offer solely Role Playing activities and cultural background </strong>so you can get a feel for how the language is actually spoken.&nbsp;</p><p>These courses are perfect for those who have some experience with their target language, and you can even try them out for free during our trial.</p><p><a href="https://www.rocketlanguages.com/spanish/rocket-spanish-play-the-part">Spanish</a>, <a href="https://www.rocketlanguages.com/french/rocket-french-play-the-part">French</a>, <a href="https://www.rocketlanguages.com/italian/rocket-italian-play-the-part">Italian</a>, <a href="https://www.rocketlanguages.com/japanese/rocket-japanese-play-the-part">Japanese</a>, <a href="https://www.rocketlanguages.com/german/rocket-german-play-the-part">German</a>, <a href="https://www.rocketlanguages.com/chinese/rocket-chinese-play-the-part">Chinese</a>, and <a href="https://www.rocketlanguages.com/korean/rocket-korean-play-the-part">Korean</a> are the courses currently offering Play the Part.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="85"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>I think there is an error in my course materials</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>If you come across anything that seems amiss, please don't hesitate to <strong>reach out to us right away</strong>! Your feedback is important to us, and we want to resolve any issues as soon as possible. Just reach out to us <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong> </a>with the lesson number and the specific phrase that needs attention. This will allow our team to investigate promptly and make any needed corrections.
97</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="71"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Why can’t I see foreign characters/scripts?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Although most browsers should <strong>automatically display non-Latin scripts</strong> correctly, there are occasional exceptions, particularly with <strong>Internet Explorer</strong>. If you encounter this issue, you may see small boxes or strange symbols instead of characters in our Rocket Chinese, Korean, Japanese, Hindi, or Arabic courses. Here's what to do:</p><p>1. Head to the "Page" option in your toolbar.</p><p>2. Under "Encoding," make sure it's set to the formula: "Unicode (UTF-8)."&nbsp;</p><p>If you ever encounter any other questions or need further assistance with this issue, click <a href="https://www.rocketlanguages.com/contact"><strong>HERE</strong> </a>to contact our friendly support team.&nbsp;</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="74"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I download the Audio lessons on the app?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>To <strong>download </strong>your <strong>Audio lessons</strong> on the <strong>Rocket Languages app</strong> and continue your language learning offline, just follow these instructions:</p><p>1. <strong>Open the in-app playlist</strong>: Tap the second icon from the left on the toolbar at the bottom of your app’s homepage.</p><p>2. <strong>Download a lesson</strong>: Tap the download icon on the right side of any Audio lesson you’d like to download. The download will start automatically.</p><p>3. <strong>Access your downloads</strong>: Switch to the <strong>“My Downloads”</strong> section of the playlist. This section is available both online and offline, so you can continue your language learning on the go.</p><p>Please remember that our course content is available for download solely for your personal and private use so you can learn at your own pace. Click <a href="https://www.rocketlanguages.com/terms"><strong>HERE</strong> </a>to access our Terms of Use for more information.</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="303"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do I download/print the written text in the lessons?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>How to download the written text in a lesson <strong>depends on the browser</strong> you’re using; here’s what to do:</p><ul><li>If you're using <strong>Chrome</strong>
97, right-click anywhere in the lesson, or hit Ctrl-P (Windows) / Command-P (Mac) and choose "Print" from the menu that pops up. Then you will be given the option to Save as a PDF, or print the page.&nbsp;</li><li>For our <strong>Firefox</strong> users, click on the menu in the top right-hand corner of the page (look for those three horizontal lines) and select "Print" from the drop-down list.&nbsp;&nbsp;</li><li>If you’re on <strong>Edge</strong>, you have a couple of options: you can right-click anywhere in the lesson and select "Print," or use the shortcut Ctrl-P (Windows) / Command-P (Mac) to access the print menu. Alternatively, you can click "Settings and More" from the top of the page and choose "Print."</li></ul></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="215"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How do the badges work?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>As you progress through our comprehensive course, you will <strong>earn points</strong>. Accumulated points will <strong>unlock badges</strong>, starting with <strong>"Novice."</strong></p><p>Here’s a list of badges so you know where you are:</p><p>0 points: "Novice"</p><p>500 points: "Learner"</p><p>1,000 points: "Apprentice"</p><p>1,500 points: "Explorer"</p><p>2,000 points: "Voyager"</p><p>2,750 points: "Artisan"</p><p>3,500 points: "Leader"</p><p>5,000 points: "Specialist"</p><p>7,500 points: "Guru"</p><p>10,000 points: "Certified"</p><p>After achieving the "Certified" rank, you'll begin <strong>earning stars</strong>; you'll get a new one with every 10,000 points gained:</p><p>12,500 points: "Green Star Master"</p><p>22,500 points: "Blue Star Master"</p><p>32,500 points: "Red Star Master"</p><p>42,500 points: "Silver Star Master"</p><p>64,000 points: "Gold Star Master"</p><p>150,000 points: "Platinum Star Master"</p><p>200,000 points: "Black Star Master"</p><p>250,000 points "Green Star Hero"</p><p>300,000 points: "Blue Star Hero"</p><p>350,000 points: "Red Star Hero"</p><p>400,000 points: "Silver Star Hero"</p><p>450,000 points: "Gold Star Hero"</p><p>500,000 points: "Platinum Star Hero"</p><p>And for those dedicated learners who achieve over <strong>550,000 points</strong>, the title awaits: <strong>"Black Star Hero."</strong> We can’t wait to see where your language learning takes you!</p></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="235"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>How  do I earn points?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>There are many opportunities to <strong>earn points</strong> simply by <strong>using the course</strong>; however, these points are weighted to match the effort you put into the activity you complete. Here are the different ways you can earn them:</p><ul><li>Play audio using our voice recognition feature, Rocket Record, and you'll earn <strong>1 point</strong> for each phrase. Take it up a notch by recording yourself using Rocket Record, and you'll earn <strong>3 points </strong>per phrase recorded.</li><li>Immerse yourself in the Audio Lessons and claim <strong>5 points</strong> for every 2 minutes of audio you play. Or, in our Rocket Sign Language course, you can earn 2 points per video viewed.</li><li>
97Conquer reinforcement activities and earn a satisfying <strong>25 points</strong> for each completed activity.</li><li>Challenge yourself with quizzes and score <strong>20 points</strong> per Quiz answered correctly.</li><li>Engage in the excitement of Role Playing and earn <strong>25 points</strong> each time you complete this interactive activity.</li><li>Tackle full lessons and gain an impressive <strong>100 points</strong> for each one completed.</li><li>Embrace the challenge of the Benchmark test and gain <strong>50 points</strong> for each attempt made per day.</li><li>Be an active member of our vibrant community! Earn <strong>100 points</strong> for answering questions or commenting in the Forum and another <strong>100 points</strong> for asking a question.</li><li>Share your valuable course experience with us through a review and earn a whopping <strong>500 points</strong>!</li></ul></div></details></div><div class="py-2"><details class="group scroll-mt-20 rounded-2xl border-none bg-white" id="304"><summary class="text-secondary hover:bg-ring flex items-center justify-between rounded-2xl px-4 py-4 text-lg font-semibold transition-all"><div class="flex-1"><span>Can I hide the romanization/pinyin/kana/rōmaji from my course?</span></div><svg width="1.5em" height="1.5em" stroke-width="2" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" color="currentColor" class="size-6 shrink-0 transition-transform duration-200 group-open:rotate-180"><path d="M6 9L12 15L18 9" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round"></path></svg></summary><div class="prose prose-lg max-w-none p-4"><p>Absolutely! If you want to focus solely on the script and immerse yourself in the language, you can easily hide the romanization, pinyin, kana, or rōmaji. Head to <strong>Settings</strong> in your account, and you'll find a <strong>toggle that lets you show or hide these features </strong>at your convenience.&nbsp;</p></div></details></div></div></div></div><!--astro:end--></astro-island> <div class="flex flex-col items-center gap-4 py-4"> <h4 class="text-secondary text-2xl font-semibold">
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105</a> </p> </div> <div> <span class="text-xl font-bold md:text-3xl">2,000,000+</span> <p class="text-muted-foreground pt-0.5 font-medium md:pt-2">members</p> </div> </div> </div>  <div class="grid grid-cols-1 gap-8 text-white lg:grid-cols-4 lg:justify-items-center lg:gap-4"> <div class="space-y-8"> <div> <a href="/"> <img loading="lazy" width="236" height="46" src="/logo-name-slogan-red-candy.svg" alt="Rocket Languages - Love your language-learning journey"> </a> </div> <div class="flex flex-col gap-2"> <strong class="pb-2 font-bold">Download our app</strong> <a target="_blank" href="https://itunes.apple.com/us/app/rocket-languages/id597293943" aria-label="Apple App Store"> <img src="/media/apple-store.svg" loading="lazy" alt="Apple App Store" width="136" height="46"> </a> <a target="_blank" href="https://play.google.com/store/apps/details?id=com.rocketlanguages.app" aria-label="Google Play Store"> <img src="/media/google-play.svg" loading="lazy" alt="Google Play Store" width="136" height="46"> </a> </div> <div class="flex flex-col gap-2"> <h3 class="pb-2 font-bold">Join our community</h3> <a href="https://www.youtube.com/@RocketLanguages" target="_self" rel class="uppercase"> Youtube </a> <a href="https://www.facebook.com/OfficialRocketLanguages" target="_self" rel class="uppercase"> Facebook </a> <a href="https://www.instagram.com/rocketlanguagesofficial/" target="_self" rel class="uppercase"> Instagram </a> <a href="https://www.linkedin.com/company/rocket-languages/" target="_self" rel class="uppercase"> LinkedIn </a> </div> </div>  <div class="flex flex-col gap-2">  <h3 class="pb-2 font-bold">Language Resources</h3> <a href="/spanish" target="_self" rel class="uppercase"> Learn Spanish </a> <a href="/sign-language" target="_self" rel class="uppercase"> Learn Sign Language </a> <a href="/russian" target="_self" rel class="uppercase"> Learn Russian </a> <a href="/portuguese" target="_self" rel class="uppercase"> Learn Portuguese </a> <a href="/korean" target="_self" rel class="uppercase"> Learn Korean </a> <a href="/japanese" target="_self" rel class="uppercase"> Learn Japanese </a> <a href="/italian" target="_self" rel class="uppercase"> Learn Italian </a> <a href="/hindi" target="_self" rel class="uppercase"> Learn Hindi </a> <a href="/german" target="_self" rel class="uppercase"> Learn German </a> <a href="/french" target="_self" rel class="uppercase"> Learn French </a> <a href="/chinese" target="_self" rel class="uppercase"> Learn Chinese </a> <a href="/arabic" target="_self" rel class="uppercase"> Learn Arabic </a> <a href="/ingles" target="_self" rel class="uppercase"> Aprende Inglés </a>  </div> <div class="flex flex-col gap-2"> <h3 class="pb-2 font-bold">Customer Service</h3> <a href="/help" target="_self" rel class="uppercase"> FAQ and Contact Us </a> <a href="/language-gift-voucher" target="_self" rel class="uppercase">
105 Buy Gift Vouchers </a> <a href="/redeem?issuer=giftvoucher" target="_self" rel class="uppercase"> Redeem a Gift Voucher </a> <a href="/refund-policy" target="_self" rel class="uppercase"> Refund Policy </a> <a href="/privacy-policy" target="_self" rel class="uppercase"> Privacy Policy </a> <a href="/terms" target="_self" rel class="uppercase"> Terms of Use </a> </div> <div class="flex flex-col gap-2"> <h3 class="pb-2 font-bold">About Rocket Languages</h3> <a href="/aboutus" target="_self" rel class="uppercase"> About Us </a> <a href="/blog" target="_self" rel class="uppercase"> Blog </a> <a href="/business" target="_self" rel class="uppercase"> Business Sales </a> <a href="/cambodia-charitable-trust" target="_self" rel class="uppercase"> Charity Work </a> <a href="/authorized-reseller-application" target="_self" rel class="uppercase"> 
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