https://acd.net/assets/page-C7mgUoBT.js

1import{j as e,C as y,r as l,S as g,f as w}from"./index-Fv0Y8G9v.js";import{B as v,P as k}from"./PublicContentPage-Cv-ptp7l.js";import{u as x}from"./index.esm-C4sPiiDo.js";import"./MarketingSite-hzdc7AwB.js";import"./TopNavBar-H0FMDOUd.js";import"./index-CIhm4SKu.js";import"./index-CATLUnVV.js";import"./button-s8zn25Gf.js";import"./search-DpMtfhXM.js";import"./publicUrls-D7xvHmQw.js";import"./house-CwXkUblY.js";import"./info-DImXXXBD.js";import"./tabs-FYYdtZez.js";import"./index-DQZEJAgF.js";import"./index-Djc1z9r7.js";import"./database-D9meV2r0.js";import"./shield-check-CCssqL7q.js";import"./scroll-area-SFXADqpD.js";import"./chevron-left-DCpUtozC.js";import"./separator-Cd38EV4S.js";import"./useCart-BwCk1Kyl.js";import"./signupPlaceStorage-BBABDhQF.js";import"./radio-tower-3LxxW5bV.js";import"./wrench-BjrdvXXN.js";import"./headphones-B77siV3p.js";import"./calendar-clock-CMBwC08d.js";import"./earth-DJuQr10i.js";import"./check-B8EA-nZ0.js";import"./chevron-right-D03gvZ64.js";import"./url-DvQQmsBP.js";import"./input-Cwmn-aYs.js";import"./loader-BTaqmAiA.js";import"./loader-circle-CiHnWQFx.js";import"./map-pin-BSp0XVdl.js";import"./wifi-DAlZUfbO.js";import"./sparkles-BwMeaqXh.js";const S=({jobId:i,jobTitle:o,handleClick:r})=>e.jsxs(y,{className:"careers-card",children:[e.jsx("h3",{children:o}),e.jsx("button",{id:`job-trigger-${i}`,className:"public-button public-button--secondary",type:"button",onClick:r,children:"View job details"})]}),j=`Job Description: ACD is looking for a Number Admin Specialist for the LNP team working in a customer service orientated environment where you will help manage orders through all phases and insure customer information is entered correctly.
2
3Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders
4Process new order activity for Local DID, International DID and Toll Free
5Troubleshoot e911 order issues and confirm ALI records
6Point of contact to resolve customer inquiries for porting and sustaining local number issues
7Point of contact for Sales Team to coordinate assigned customer projects and overall management of their project within the team
8Responsible for managing carriers to ensure timely responses, maintaining order SLAs
9Responsible for managing customer expedites and escalations with the carriers for the porting
10Provide exceptional customer service to both internal and external customers
11
12DESIRED SKILLS
13Prior experience in provisioning LSR's & LNP orders a plus
14Understanding of 800 and Toll Free porting processes a plus
15Experience in PSTN and Metaswitch is a plus.
16High degree of accuracy and attention to detail
17Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over the phone
18Ability to succeed in a diverse and fast paced start up environment, with often shifting priorities
19Self-managed, motivated, proactive, and resourceful
20Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules
21Ability to provide exceptional customer service to both internal and external customers
22Team player who is willing to go above and beyond to help others
23Positive, professional attitude
24Must be willing and able to be flexible for on call work, including weekends and nights
25Apply in person or email resume with salary requirements.
26
27ACD
281800 N Grand River Ave
29Lansing MI 48906
308-5 M-F
31
32ACD offers an excellent benefit and compensation package, including;
33
34Health, dental and vision insurance
35Life and disability Insurance
36Paid vacation
37Paid holidays
38Employer contributed retirement 401(k)
39Flexible Spending Account
40Paid on the job training
41At ACD, we believe in equal opportunity and an important component for being a strong Telecommunications and Internet Provider is in our commitment to diversity and the practice of recognizing and valuing the rich experiences and worldviews of all individuals and groups. Our culture and values demand universal respect and inclusion for both our employees and clients.
42
43By pursuing the development of a multicultural constituency of our staff we can successfully connect with the demographic reality of society.
44
45ACD is committed to integrating individuals who represent different groups as defined by race, ethnicity, gender, sexual orientation, economic background, age, disability, national origin and religion.
46
47Job Type: Full-time
48
49Pay: $14.00 per hour`,A=`Job details
50Salary

51$40,000 - $80,000 a year
52Job Type
53Full-time
54Number of hires for this role
552 to 4
56Qualifications
57Associate (Preferred)
58
59VMWare: 2 years (Preferred)
60
61Linux and Windows: 2 years (Preferred)
62
63Overnight Shift (Preferred)
64
65Night Shift (Preferred)
66
67Day Shift (Preferred)
68
69Full Job Description
70Advanced Communications & Data, located in Lansing MI with over 120 employees, is growing and has an excellent opportunity for energetic and outgoing people to join an experienced team and learn cutting edge technology! We are an telecommunications company with a multi-state fiber network which we use to provide Internet and Telephone Services to a wide variety of customers.
71
72We have an immediate opening for a Systems Administrator. In this position, you will provide hands-on implementation and maintenance of current and future hardware and software systems. The Systems Administrator will assist in creating architecture, implementing solutions and maintaining the company’s systems in an integrated, connected ecosystem. Success will require a high level of organizational skills and solid experience with a variety of systems, and expected to architect new platforms in a teamwork environment.
73
74To be successful, you’ll need to be a hands-on initiative taker. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without push back, and then go out and personally execute with diligence. If you like working with others to develop a strategy and then rolling up your sleeves to implement that strategy, we’re probably a good fit.
75
76Generally 8-5 M-F, but on call for after hour emergencies or for upgrades and maintenance.
77
78This position is full time and based in Lansing MI.
79Please note that ACD does not sponsor employment visas.
80
81Job Duties
82
83Administer and improve system solutions including Windows Servers, VMWare, Linux Servers; for email, dns, bgp, mysql, ssql, file storage, web servers, camera servers, VoIP, etc.
84Regularly perform routine system administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows and groups;
85Network, including Cisco router, switches, firewalls, and/or programming experience desired.
86Integrate a variety of systems supporting our customer base.
87Create and distribute analytics, reports, and dashboards for user departments;
88Provide change logs and documentation on updates made to the company’s tech ecosystem including but not limited to: user audit trails, workflow processes, reporting, and analytics;
89Address user questions, aggregate and prioritize user feedback, and plan and implement system enhancements based on personal expertise, user feedback and organizational goals;
90Identify system problems, develop fixes, ensure full quality assurance testing, and implement solutions;
91Document and train staff on system best practices and processes;
92Research, review, recommend and implement new or replacement systems, features and updates to better support our ecosystem and company operations; and
93All other duties as assigned.
94Essential Knowledge, Skills and Abilities
95
96Very strong attention to detail;
97Excellent communication skills (verbal and written);
98Demonstrated success as a team player possessing a positive attitude, strong work ethic, entrepreneurial spirit, and flexibility;
99Systematic problem-solving skills, the ability to determine root cause problems and implement solutions;
100Able to handle multiple, complex priorities and balance the needs of each according to business impact;
101Proven ability to work in a fast-paced, high energy environment and juggle multiple deadlines and tasks;
102Exceptional project management skills including the ability to meet deadlines and handle diverse tasks simultaneously using prioritization;
103Successful implementation of business process documentation initiatives;
104Strong track record of acting with a customer-focused approach
105Qualifications
106
107Two (2) years of experience working with a wide array of systems;
108Ability to pass required background check.
109Job Type: Full-time
110
111Pay: $40,000.00 - $80,000.00 per year
112
113Benefits:
114
115401(k)
116Health insurance
117Paid time off
118Schedule:
119
12010 hour shift
1218 hour shift
122Day shift
123Holidays

124Monday to Friday
125Night shift
126On call
127Overtime
128Weekends
129COVID-19 considerations:
130All visitors are required to wear a mask and take other COVID-19 precautions.
131
132Education:
133
134Associate (Preferred)
135Experience:
136
137VMWare: 2 years (Preferred)
138Linux and Windows: 2 years (Preferred)
139wide array of systems: 2 years (Preferred)
140Shift Availability:
141
142Overnight Shift (Preferred)
143Night Shift (Preferred)
144Day Shift (Preferred)
145Company's website:
146
147www.acd.net
148Company's Facebook page:
149
150https://www.facebook.com/www.acd.net
151Benefit Conditions:
152
153Waiting period may apply
154Work Remotely:
155
156No
157COVID-19 Precaution(s):
158
159Personal protective equipment provided or required
160Temperature screenings
161Social distancing guidelines in place
162Sanitizing, disinfecting, or cleaning procedures in place
163`,P=`We are looking for dedicated long term people that like to learn and be a member of a team that can experience life and grow with each other. Are you willing to try anything? Do you like to make things better, are you persistent? If you make an error or screw something up, do you believe the best thing to do is to own it and show others how not to make the same error? Are you honest with yourself and others, always. Do you question whether sometimes you could have approached something better and are willing to reflect on that? Do you get annoyed by people with a big ego? Do you like hanging out with people from a variety of backgrounds, and varying (formal) educational levels? Do you want to make the world a better place? Do other people think you are weird? Have you occasionally been called a rebel, do you not fit always into the perceived societal norm? Do you like smart people, not just people that think they are smart? Is your favorite Star Trek character Spock?
164
165Have you worked for your own business or a family run company? We really like people that have that kind of experience, and are looking to get into the technology business.
166
167If you answered “yes”, to the above questions, then you should join ACD and make our shared culture even better! For those who are dedicated, and learn quickly, and take personal responsibility for performing well, you will advance rapidly.
168
169Advanced Communications & Data, located in Lansing MI with over 120 employees, is growing and has an excellent opportunity for energetic and outgoing people to join an experienced team and learn cutting edge technology! ACD.net ( http://www.acd.net ) is a privately owned telecommunications company, Lansing based phone, Internet and related services provider. ACD is currently expanding our fiber business across all of Michigan and in select areas of Ohio and Indiana.
170
171Our telephone, broadband, and fiber customers include small and medium sized businesses; government and municipalities, schools and non-profits. Our services include Fiber, Broadband, VOIP, DSL, T1/T3, Hosted PBX, Server Colocation, Video Surveillance, and other related services.
172
173Responsibilities include:
174• Monitor network and respond accordingly to alerts/outages.
175• Provide support for network engineering groups during outages and maintenance activities.
176• Escalates issues with other teams or carriers.
177• Answer customers calls and emails on service issues via a trouble ticketing system.
178• Resolve customer trouble tickets within a defined timeframe.
179• Notates, updates internal teams and customers of trouble status.
180
181If you reach advanced levels of training, we like many of our support to assist in upgrades, and some field work. This helps cross train people and gets them into the “real world”. ACD provides training for our power systems, generators, fiber, DWDM and other infrastructure.
182
183Basic Qualifications:
184• Basic understanding of Networking.
185• Basic understanding of IP addressing/subnetting.
186• Ability to prioritize work based on department and production objectives.
187• Excellent written and verbal communication skills
188• Ability to work and make decisions independently in a fast-paced production environment.
189• Must have great customer service skills.
190• Must be self-starter, self-motivated, detail oriented and organized.
191• Must be able to work well with other groups.
192• Strong analytical, technical and logical thinking skills.
193• Ability to work on multiple devices and systems at the same time.
194• Network Operation is 24/7/365. Must be available to work in different shifts.
195
196Benefits include health, dental, vision, life and disability insurance; 401(k) with employer match, paid vacation and sick time, and flexible benefits program.
197
198If interested, please reply to this post with a cover letter and your resume.
199
200All new hires will be required to submit to a drug test, driving record review and background check.
201
202At ACD.net, we believe in equal opportunity and that an important component for being a strong company is in our commitment to diversity and the practice of recognizing and valuing the rich experiences and worldviews of all individuals and groups. Our culture and values demand universal respect and inclusion for both our employees and clients. We are open to a wide variety of opinions and viewpoints, but we know 

202we work best as a team. By pursuing the development of a multicultural constituency of our staff we can successfully connect with the demographic reality of society.
203
204ACD is committed to integrating individuals who represent different groups as defined by race, ethnicity, gender, sexual orientation, socioeconomic background, age, disability, national origin and religion, or lack of.
205
206Job Type: Full-time
207Pay: Determined by existing experience.
208`,D=async(i,o)=>{const r={first_name:i.firstName??"",last_name:i.lastName??"",email:i.email??"",phone:i.tel??"",note:i.info??"",company_name:i.companyName??"",topic:o.topic,job_id:o.jobId,job_title:o.jobTitle},n=await fetch("/api/v1/contact/contact-request",{method:"POST",headers:{"Content-Type":"application/json"},credentials:"include",body:JSON.stringify(r)});if(!n.ok)throw new Error("Network response was not ok");await n.json()};function I({jobId:i,jobTitle:o}){const{register:r,handleSubmit:n,reset:s,formState:{isSubmitting:c}}=x(),[d,t]=l.useState(!1),[a,m]=l.useState(null),p=l.useRef(null);l.useEffect(()=>{var u,h;(u=p.current)==null||u.scrollIntoView({behavior:"auto",block:"start"}),(h=p.current)==null||h.focus({preventScroll:!0})},[]);const b=async u=>{m(null),t(!1);try{await D(u,{topic:"career-application",jobId:i,jobTitle:o}),s(),t(!0)}catch{m("We couldn’t send your application. Please try again.")}};return e.jsxs("form",{className:"public-form",onSubmit:n(b),"aria-busy":c,children:[e.jsx("h3",{ref:p,tabIndex:-1,children:"Apply for this role"}),d&&e.jsx(g,{tone:"success",live:!0,title:"Application sent",children:"Thank you. Our team will review your information."}),a&&e.jsx(g,{tone:"error",live:!0,title:"Application not sent",children:a}),e.jsxs("div",{className:"public-form__grid",children:[e.jsxs("label",{children:["First name",e.jsx("input",{autoComplete:"given-name",required:!0,...r("firstName")})]}),e.jsxs("label",{children:["Last name",e.jsx("input",{autoComplete:"family-name",required:!0,...r("lastName")})]}),e.jsxs("label",{className:"public-form__wide",children:["Email address",e.jsx("input",{type:"email",autoComplete:"email",required:!0,...r("email")})]}),e.jsxs("label",{className:"public-form__wide",children:["Phone number",e.jsx("input",{type:"tel",autoComplete:"tel",required:!0,...r("tel")})]})]}),e.jsx("button",{className:"public-button public-button--primary",type:"submit",disabled:c,children:c?"Sending…":"Send application"})]})}const C=({jobId:i,jobTitle:o,handleBack:r,description:n})=>{const[s,c]=l.useState(!1),d=l.useRef(null);return l.useEffect(()=>{var t,a;(t=d.current)==null||t.scrollIntoView({behavior:"auto",block:"start"}),(a=d.current)==null||a.focus({preventScroll:!0})},[i]),e.jsxs(y,{children:[e.jsx("h2",{ref:d,tabIndex:-1,children:o}),e.jsxs("div",{className:"careers-detail",children:[e.jsxs("div",{className:"careers-detail__actions",children:[e.jsx("p",{children:"Interested? Apply now or review the position description."}),e.jsx("button",{className:"public-button public-button--primary",type:"button",onClick:()=>c(t=>!t),children:s?"View description":"Apply for this role"}),e.jsx("button",{className:"public-button public-button--secondary",type:"button",onClick:r,children:"Back to positions"})]}),s?e.jsx(I,{jobId:i,jobTitle:o}):e.jsx("p",{className:"public-copy",children:n})]})]})},f=[{id:"customer-service-representative",title:"Customer Service Representative",description:j},{id:"systems-administrator",title:"Systems Administrator Windows & Linux",description:A},{id:"network-technical-support",title:"Network and Technical Support — Training Provided",description:P}],N=()=>{const[i,o]=w(),r=i.get("job"),n=l.useMemo(()=>f.find(t=>t.id===r)??null,[r]),s=l.useRef(null);l.useEffect(()=>{if(n||!s.current)return;const t=`job-trigger-${s.current}`;requestAnimationFrame(()=>{var a;return(a=document.getElementById(t))==null?void 0:a.focus()}),s.current=null},[n]);const c=t=>{s.current=t;const a=new URLSearchParams(i);a.set("job",t),o(a)},d=()=>{n&&(s.current=n.id);const t=new URLSearchParams(i);t.delete("job"),o(t,{replace:!0})};

208return n?e.jsx(C,{jobId:n.id,jobTitle:n.title,description:n.description,handleBack:d},n.id):e.jsxs("section",{"aria-labelledby":"available-positions-title",children:[e.jsx("h2",{id:"available-positions-title",children:"Available positions"}),e.jsx(v,{className:"public-copy--muted",children:"Below are the positions we are currently seeking talented and exceptional individuals to fill."}),e.jsx("div",{className:"careers-grid",children:f.map(t=>e.jsx(S,{jobId:t.id,jobTitle:t.title,handleClick:()=>c(t.id)},t.id))})]})},me=()=>e.jsx(k,{page:"careers",eyebrow:"Careers",title:"Join the team behind Michigan connectivity.",introduction:"Review ACD's published openings, learn about each role, and apply through the same accessible public experience used across the ACD.net site.",children:e.jsx(N,{})});export{me as default};