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762 <main class="post" id="mainContent"> 763<header class="block no-mobile-gutter is-style-Navy" aria-label="Blog Post Mast"> 764 <nav aria-label="Breadcrumb Links" class="breadcrumb"> 765 <a href="/">Home</a> 766 <a href="/news">News & Blog</a> 767 <a href="">Call Ahead for Emergency Care: Faster Access for Non-Life-Threatening Conditions </a> 768 </nav> 769 <div> 770 <h1>Call Ahead for Emergency Care: Faster Access for Non-Life-Threatening Conditions </h1> 771 <div class="headshot"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABDgAAAQ4AQAAAADEa1EiAAAAAnRSTlMAAHaTzTgAAAClSURBVHja7cExAQAAAMKg9U9tCU+gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHgaPd4AAbwPrc0AAAAASUVORK5CYII=" alt="writer.title" data-src="https://www.covenanthealth.com/wp-content/uploads/2024/04/cov-swirl.jpg" decoding="async" class="lazyload" data-eio-rwidth="1080" data-eio-rheight="1080" /><noscript><img src="https://www.covenanthealth.com/wp-content/uploads/2024/04/cov-swirl.jpg" alt="writer.title" data-eio="l" /></noscript></div> 772 <ul class="authorship noMarkers"> 773 <li class="writer">By <a href="#aboutAuthor">Covenant Health</a></li> </ul> 774 <ul class="noMarkers stats"> 775 <li class="clock">2 minute read.</li> 776 <li>Last Updated: 5/28/2026</li> 777 </ul> 778 <nav aria-label="Social Media Links" class="shareContent noMarkers"> 779 <span>Share Article:</span> 780 <a class="hideText" href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.covenanthealth.com%2Fblog%2Fcall-ahead-for-emergency-care%2F"><i class="fa-brands fa-x-twitter"></i><span>Share on X</span></a> 781 <a class="hideText" href="https://www.facebook.com/dialog/share?app_id=419933690705053&display=popup&href=https%3A%2F%2Fwww.covenanthealth.com%2Fblog%2Fcall-ahead-for-emergency-care%2F&redirect_uri=https%3A%2F%2Fwww.covenanthealth.com%2Fblog%2Fcall-ahead-for-emergency-care%2F" alt="Facebook"><i class="fa-brands fa-facebook"></i><span>Share on Facebook</span></a> 782 <a class="hideText" href="https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.covenanthealth.com%2Fblog%2Fcall-ahead-for-emergency-care%2F" alt="Linked In"><i class="fa-brands fa-linkedin"></i><span>Linked In</span></a> 783 <button type="button" class="icon fa-link linkcopy" aria-label="Copy link to this article"> 784 <div class="fa-regular fa-circle-check success"><span>Link Copied</span></div> 785 <div class="fa-regular fa-circle-x error"><span>Error</span></div> 786 </button> 787</nav> </div> 788</header> 789<article class="block"> 790 <div class="leftColumn"> 791 <nav aria-label="Table of Contents" id="contentItems"> 792 <button type="button" class="toggle icon">View <span class="less">Less</span><span class="more">More</span></button> 793 <h2>Contents</h2> 794 <ul> 795 <li><a href="#Introducing+Call+Ahead+for+Emergency+Care%3A+Your+Time+Matters%C2%A0">Introducing Call Ahead for Emergency Care: Your Time Matters </a></li> 796 <li><a href="#How+It+Works%C2%A0">How It Works </a></li> 797 <li><a href="#When+to+Use+Call-Ahead%C2%A0">When to Use Call-Ahead </a></li> 798 <li><a href="#When+NOT+to+Use+Call-Ahead%C2%A0">When NOT to Use Call-Ahead </a></li> 799 <li><a href="#Your+Health%2C+Our+Priority%C2%A0">Your Health, Our Priority </a></li> 800 </ul> 801 </nav> 802 </div> 803 <div class="centerColumn"> 804 <section class="blogContent" aria-label="Blog Post Content"> 805 <!DOCTYPE html> 806<html xmlns="http://www.w3.org/1999/xhtml"><h2 class="wp-block-heading" id="Introducing+Call+Ahead+for+Emergency+Care%3A+Your+Time+Matters%C2%A0">Introducing Call Ahead for Emergency Care: Your Time Matters </h2> 807 808 809 810<p class="wp-block-paragraph">At <a href="http://www.CovenantHealth.com">Covenant Health</a>, we know that when you need emergency care, every minute counts. That’s why we have introduced Call Ahead for Emergency Care, a service designed to make your Emergency Department visit more convenient when your condition is not life-threatening. </p> 811 812 813 814<h2 class="wp-block-heading" id="How+It+Works%C2%A0">How It Works </h2> 815 816 817 818<p class="wp-block-paragraph">If you have symptoms that require urgent attention but are not life-threatening, call 865-374-GOER (4637) before heading to the hospital. Our team will c
818onfirm your symptoms and add you to the call-ahead waiting list to streamline your arrival and care. </p> 819 820 821 822<h3 class="wp-block-heading" id="h-steps-to-use-call-ahead">Steps to use Call Ahead</h3> 823 824 825 826<ol class="wp-block-list"> 827<li>Call <a href="tel:8653744637">865-374-GOER (4637)</a> </li> 828 829 830 831<li>Confirm your symptoms are non-life-threatening </li> 832 833 834 835<li>Head to your nearest <a href="https://www.covenanthealth.com/find-a-location/?type=Emergency+Room">Covenant Health Emergency Department</a>. </li> 836</ol> 837 838 839 840<p class="wp-block-paragraph">This service is now available at all Covenant Health ER locations. </p> 841 842 843 844<h2 class="wp-block-heading" id="When+to+Use+Call-Ahead%C2%A0">When to Use Call-Ahead </h2> 845 846 847 848<p class="wp-block-paragraph">Non-life-threatening but requires immediate care such as: </p> 849 850 851 852<ul class="wp-block-list"> 853<li>Allergies </li> 854 855 856 857<li>Asthma </li> 858 859 860 861<li>Cough </li> 862 863 864 865<li>Ear pain </li> 866 867 868 869<li>Fever below 101° F </li> 870 871 872 873<li>Flu </li> 874 875 876 877<li>Minor burn </li> 878 879 880 881<li>Minor injury, e.g. Sprained ankle </li> 882 883 884 885<li>Rash or skin irritation </li> 886 887 888 889<li>Simple laceration </li> 890 891 892 893<li>Sinus infection </li> 894 895 896 897<li>Sore throat </li> 898 899 900 901<li>Strep throat </li> 902 903 904 905<li>Urinary tract infection </li> 906 907 908 909<li>Vomiting and diarrhea </li> 910</ul> 911 912 913 914<h2 class="wp-block-heading" id="When+NOT+to+Use+Call-Ahead%C2%A0">When NOT to Use Call-Ahead </h2> 915 916 917 918<p class="wp-block-paragraph">Life-threatening and requires immediate care: </p> 919 920 921 922<ul class="wp-block-list"> 923<li>Abdominal pain </li> 924 925 926 927<li>Bleeding or sharp abdominal pains when pregnant </li> 928 929 930 931<li>Bleeding that will not stop </li> 932 933 934 935<li>
935Broken bones or major fracture </li> 936 937 938 939<li>Chest pain </li> 940 941 942 943<li>Difficulty breathing </li> 944 945 946 947<li>Excruciating pain </li> 948 949 950 951<li>Extensive cut or laceration </li> 952 953 954 955<li>Fainting or head injury </li> 956 957 958 959<li>Fever above 102° F </li> 960 961 962 963<li>Loss of consciousness or disorientation </li> 964 965 966 967<li>Loss or change in vision </li> 968 969 970 971<li>Seizure </li> 972 973 974 975<li>Serious burn </li> 976 977 978 979<li>Severe allergic reactions </li> 980 981 982 983<li>Snake bite </li> 984 985 986 987<li>Spinal injury </li> 988 989 990 991<li>Stroke, numbness and/or facial drooping </li> 992 993 994 995<li>Vomiting or coughing up blood </li> 996</ul> 997 998 999 1000<h2 class="wp-block-heading" id="Your+Health%2C+Our+Priority%C2%A0">Your Health, Our Priority </h2> 1001 1002 1003 1004<p class="wp-block-paragraph">Call Ahead for Emergency Care is another way Covenant Health puts patients first. By reducing wait times and improving convenience, we help you get the care you need. <br /><em> <br />For more details on <a href="http://CovenantHealth.com/Get-Care">getting care</a> at Covenant Health. <br /><br />For emergencies, call 911 or go to the nearest ER immediately. </em></p> 1005 1006 1007 1008<p class="wp-block-paragraph"></p> 1009</html> 1010 1011 </section> 1012 <section class="aboutAuthor" aria-label="About the Author"> 1013 <a class="target" name="aboutAuthor"></a> 1014 <figure class="headshot fixed-aspect-ratio"> 1015 <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABDgAAAQ4AQAAAADEa1EiAAAAAnRSTlMAAHaTzTgAAAClSURBVHja7cExAQAAAMKg9U9tCU+gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHgaPd4AAbwPrc0AAAAASUVORK5CYII=" alt="writer.title" data-src="https://www.covenanthealth.com/wp-content/uploads/2024/04/cov-swirl.jpg" decoding="async" class="lazyload" data-eio-rwidth="1080" data-eio-rheight="1080" /><noscript><img src="https://www.covenanthealth.com/wp-content/uploads/2024/04/cov-swirl.jpg" alt="writer.title" data-eio="l" /></noscript> 1016 </figure> 1017 <hgroup> 1018 <p>About the Author</p> 1019 <h3>Covenant Health</h3> 1020 </hgroup> 1021 <div class="bio"> 1022 1023<p class="wp-block-paragraph">Headquartered in Knoxville, Tennessee, Covenant Health is a not-for-profit, community-owned, healthcare enterprise committed to providing the right care at the right time and place. 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